LiveBridge Company
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LiveBridge Employees
Volt April 2012 - Present
Volt July 2010 - April 2012
Volt November 2004 - June 2010
LiveBridge August 2003 - December 2003
Research International August 2000 - June 2003
Skills
Six Sigma, Visio, Microsoft Office, HTML, JavaScript, Monarch Pro, FTP software, Relational Databases, PeopleSoft, IQ Navigator, Fieldglass, Beeline, Visual Basic, Academic Writing, Technical Writing, Peopleclick, Visual Studio, Adobe Acrobat, Minitab, Live Meeting, xfce, Ariba, Acceleration, SharePoint, SQL, Training, User Documentation, SIPOC, Data Flow, Research, CSS, C++, CICS, COBOL, Oracle, ASP, PHP, Apache, Mac OS, Film Studies, Italian Film Studies, Library Research, Writing, Data Analysis, Social Networking, Presenter, Databases, Software Documentation, Process Improvement, Access
Education
University of Washington (Tacoma) 2006 — 2012
Master of Arts (M.A.), Interdisciplinary Arts and Sciences (Focus: Film Studies)
DeVry University Phoenix 2000 — 2003
Bachelor of Science (B.S.), Computer Information Systems
Yes Lifecycle Marketing October 2013 - Present
Xerox January 2013 - October 2013
Xerox January 2008 - January 2013
WebTrends May 2007 - January 2008
lucy activewear June 2006 - May 2007
InFocus Corporation January 2004 - June 2006
TransCore April 2003 - January 2004
LiveBridge August 2002 - April 2003
Portland General Electric July 2001 - August 2002
Enron Broadband Services May 1999 - July 2001
Skills
Email Marketing, Lead Generation, Marketing Strategy, Integrated Marketing, Web Analytics, Online Marketing, Online Advertising, E-commerce, Social Media Marketing, SEO, B2B, Salesforce.com, Analytics, Vendor Relations, Telecommunications, Product Marketing, Facebook Marketing, PPC, Facebook, Web Design, Strategy, Web Marketing, Marketing Communications, Google Analytics, Online Lead Generation, Multi-channel Marketing, Marketing, Advertising, Affiliate Marketing, Direct Mail, Digital Marketing
Education
Portland State University 1991 — 1993
Bachelor of Arts
Oregon Health Authority May 2015 - Present
St. Charles Health System April 2010 - May 2013
The Center Orthopedic & Neurosurgical Care & Research April 2006 - April 2010
UnitedHealthcare October 2003 - March 2006
Western Reliance Corporation October 2001 - October 2003
LiveBridge October 1995 - October 2001
Skills
Healthcare Management, Healthcare, EHR, Budgets, Leadership, EMR, Hospitals, Healthcare Information..., Team Building, Finance, Business Process..., Exit Strategies, Business Strategy, Change Management, Revenue Cycle, Physicians, Process Improvement
Education
University of Oregon - Charles H. Lundquist College of Business 1991 — 1993
Master of Business Administration (MBA), Business Administration and Management, General
NWRDC October 2013 - Present
Community Psychiatic Clinic October 2007 - April 2011
Community Care for Children July 2004 - June 2007
Pearson Education April 2004 - September 2004
LiveBridge May 2000 - July 2003
Purdue Exponent Newspaper April 1990 - August 1993
Skills
SEO copywriting, Copy Editing, AP Style, Technical Writing, English, Counseling, Customer Service, Quality Assurance
Education
Purdue University 1989 — 1993
BA, English
Argosy University Seattle 2006 — 2008
Master of Arts (M.A.), Psychiatric Counseling
Total Monitoring Services, Inc. October 2013 - Present
Law Offices of Michael K. Sipes April 2013 - September 2013
Health Net July 2012 - October 2012
Wells Fargo February 2011 - August 2011
HSBC Card Services February 2006 - May 2009
Stream International Inc January 2005 - December 2005
LiveBridge April 2003 - October 2004
Fred Meyer August 2002 - April 2003
Hollywood Video October 2000 - August 2002
Albertsons March 1999 - October 2000
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Video Survaillance, System Monitoring, Dispatching, Multi-line Phone, Fire Alarm, Burglar Alarm, Medical Alarm, Commercal Alarms, Residential Alarms, Data Entry, Environmental Alarm, Video Alarm
Education
Beau Monde College 2000 — 2002
Cosmetology
Portland Community College
GED, General Education
SquiggleTech March 2007 - Present
Records Management Systems November 2014 - January 2015
System Logistics June 2014 - October 2014
SmithWorks, LLC. July 2013 - October 2013
Mizkan Americas December 2012 - May 2013
Xerox August 2011 - May 2012
Trio Student Support Services March 2006 - December 2008
LiveBridge February 1999 - May 2001
Skills
Customer Service, Customer Retention, Customer Support, Sales, Sales Management, Employee Training, Team Management, Management, Program Management, Member Relations, Dispatching, Computer Hardware, Computer Repair, Software Development, Software Design, Help Desk Support, Computers, Quality Assurance, Project Planning, Employee Management, Employee Recognition, Painting, Concrete, Masonry, Landscaping, Focus Groups, Leadership, Team Leadership, Organization, Communication, Oratory, Public Speaking, Motivation, Motivational Speaking, Sales Motivation, Corporate Communications, Creative Writing, Professional Writing, Creative Problem Solving, Retention Programs, Training, Problem Solving, Social Networking, Microsoft Excel, Microsoft Word, Social Media, PowerPoint
Education
Free Code Camp 2015 — 2017
Certificate in Full Stack Web Development, Computer Software Engineering
Westwood College of Technology 2008 — 2017
Bachelor of Applied Science (B.A.Sc.), Software Development
Central Maine Community College 2005 — 2008
Associate of Arts (A.A.), General Studies
Holiday Retirement January 2015 - Present
Schnitzer Steel July 2011 - January 2015
Knowledge Universe Technologies September 2007 - July 2011
ESCO Corporation September 2005 - September 2007
LiveBridge October 2000 - 2005
Skills
Oracle HR, Oracle Discoverer, Oracle Forms, Manager Self-Service, Employee Self Service, Oracle Reports, Oracle Security, Kronos Timekeeping, UPK, SharePoint, eDocs, Human Resources, Payroll, Benefits Administration, Project Management, Business Process, Requirements Analysis, Testing, Change Management, ADP Payroll
Education
Eastern New Mexico University 1995 — 2000
BBA, Marketing
University of Oregon September 2011 - September 2014
University of Oregon June 2008 - September 2013
University of Oregon March 2013 - June 2013
University of Oregon-Center on Diversity and Community 2008 - June 2009
University of Oregon 2005 - 2008
Oregon Institute of Technology 2004 - 2004
LiveBridge January 2002 - December 2003
Self-Employed Web Designer & Developer 1998 - 2001
Skills
Teaching, Instructional Design, Educational Technology, Qualitative Research, Adult Learning Theory, Web Design, Blackboard, Desire2Learn, Canvas, Moodle, Instructional Technology, Learning Management..., University Teaching, Grant Writing, Web 2.0, Project Management, Curriculum Development, Server Administration, teacher education, Quantitative Research, NVivo, Public Speaking, Curriculum Design, Higher Education, Teacher Training, Research
Education
University of Oregon 2009 — 2015
PhD in Education, Educational/Instructional Technology
University of Oregon 2007 — 2009
Masters in Conflict and Dispute Resolution
University of Oregon 2004 — 2007
Bachelors of Science, Political Science
Berkshire Hathaway Home Services Real Estate Professionals September 2006 - Present
T-Mobile 2003 - 2006
LiveBridge January 1997 - September 2002
Skills
Real Estate, Microsoft Office, Buyer Representation, Investment Properties, Sales, Real Estate Transactions, First Time Home Buyers, Sellers, Single Family Homes, Buyers
Education
Portland Community College 2002 — 2003
Professional Music Program
South Salem High School 1989 — 1992
High School Diploma
Vesta Corporation June 2008 - Present
Affiliated Computer Services December 2006 - June 2008
Affiliated Computer Services June 2002 - November 2006
LiveBridge 2001 - 2005
Innuity 1999 - 2000
Dakotah Direct LLC 1998 - 1999
Skills
Program Management, Customer Experience, Vendor Management, Leadership, Business Development, Call Center, Project Planning, Customer Satisfaction, Strategic Planning, Operations Management, Workforce Management, Customer Service, Mergers, Outsourcing, Training, Process Improvement, BPO, Enterprise Software, Mergers & Acquisitions, Call Centers, Sales Management, Management, Employee Relations, Team Leadership, Cross-functional Team..., Analytics, Project Management, Performance Management, CRM, Team Building, Human Resources, Team Management, Executive Management, Customer Retention
Education
College of Marin 1989 — 1990
Literature
Metro Entertainment July 2012 - Present
Kenneth Botsford Jr, The Gentleman Illustrator January 2003 - Present
Vice - Metro Entertainment December 2012 - January 2014
Hot Topic May 2009 - August 2009
Software Etc November 2004 - January 2005
LiveBridge October 2002 - August 2003
Best Buy January 1999 - February 2000
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Sales, Retail, Data Entry, Troubleshooting, Marketing, Illustration, Photoshop, Digital Illustration, Art, Merchandising, Photography, Painting, Logo Design, Flyers, Acrylic, Fine Art, Oil Painting, Visual Arts, Mixed Media, Inventory Management, Vector Illustration, Drawing, Banners, Adobe Creative Suite, Graphic Design, Illustrator, Graphics, Blogging, Social Media, Typography, Social Networking
Education
Pacific Northwest College of Art 2007 — 2012
Bachelor of Fine Arts (BFA), Illustration
Clackamas Community College 2005 — 2007
General Studies
Criterion Brock April 2015 - Present
Western Food Services Marketing October 2012 - January 2015
UniFirst Corporation October 2009 - May 2012
Balboa Insurance June 2006 - August 2009
Stream International March 2004 - December 2005
LiveBridge 2003 - 2004
Skills
Uniforms, Textiles, Apparel, Merchandising, B2B, Negotiation, Customer Service, Sales, Account Management, New Business Development, Inventory Management, Sales Operations, Accounts Receivable, Accounts Payable, Acro, Adobe Creative Suite, Microsoft Office, Lotus Notes, Multi-line Phone, AS400 system, Mac OS X, Administrative..., Receptionist Duties, Scanners, Problem Solving, Online Research, Computer Proficiency, 10 Key, Data Entry, Cashiering, Sorting, Cleaning, Collections, Quality Assurance, Call Center, Credit Cards, Teller Operations, Pagemaker, Childcare, Retail, Fax, Verification, Call Centers, Computer Hardware, Software Installation, Software Documentation, Troubleshooting, Help Desk Support, Outlook, OS X
Education
Clatsop Community College 2001 — 2002
Associate's degree, Business/Office Automation/Technology/Data Entry
Remote News Service May 2014 - Present
Entercom Upstate - On Air, On Line And On Site Marketing Solutions March 2013 - Present
The Greenville News January 2014 - Present
Virtual News Center October 2013 - May 2014
LiveBridge March 1998 - May 2001
New Northwest Broadcasters 1996 - 1998
Klamath County Family YMCA 1995 - 1997
Living Epistles 1994 - 1995
Kingsley Lewis Agency 1993 - 1994
KEPR TV 1992 - 1993
Skills
Voice Over, Radio Broadcasting, News Writing, Voice Tracking, Live Events, Copywriting, Catalog Development, Advertising, Project Management, Digital Media, Social Networking, Microsoft Office, Microsoft Excel, Microsoft Word, Desktop Publishing, Feature Articles, Newsletters, Cash Register, SurveyMonkey, Hootsuite, Broadcast Journalism, Boy Scouts, Community Outreach, Radio Promotions, Public Relations, Press Releases, Fundraising, Scripting, Communication Skills, Rafflecopter, Wordpress, Blogger, Blogging, Facebook, Radio, Radio Host, Radio Producing
Education
Clackamas Community College 1999 — 2002
AA, Communications
JIM KEAY FORD LINCOLN SALES LTD April 2012 - September 2012
Bank of America August 2008 - October 2011
Convergys July 2005 - August 2008
LiveBridge July 2004 - September 2005
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Service..., Customer Experience, Inbound Marketing, Lotus Notes, Technical Support, Customer Service, Credit Cards, Customer Support, Troubleshooting, 10 Key, Banking, Vendor Management, XP, Software Documentation, Credit
Education
Georgian College 2012 — 2012
automotive certification
Algonquin College of Applied Arts and Technology 2008 — 2009
Diva Den Studios May 2012 - Present
Indotronix International Corporation March 2010 - May 2011
Grants Pass Service Center September 2007 - November 2009
Turbo Cartage August 2005 - August 2007
LiveBridge October 2003 - July 2005
Best Buy June 2000 - August 2001
Skills
Customer Service, Liaison, Data Entry, General Office Skills, Phone Etiquette, Call Center, Inventory, SAP, Citrix, Amdocs Clarify, Meet Deadlines, Building Relationships, Communication Skills, Follow Instructions, Call Logging, Cashiering, Retail Displays, Stocking
Education
Portland State University 2007 — 2008
Bachelor of Science (BS), General Studies
Portland Community College 2005 — 2006
Star Contact 2004 - 2008
LiveBridge 1998 - 2000
SITEL Corporation 1995 - 1998
US West 1993 - 1995
Focus Designs August 1990 - June 1993
Skills
Account Management, Customer Satisfaction, Customer Service, Strategy, Outsourcing, Call Centers, B2B, CRM, Management, Call Center, Leadership, Entrepreneurship, E-commerce, Business Strategy, Selling, New Business Development, Business Development, Strategic Planning, Networking, BPO, Technical Support, Sales Process, Customer Experience, Human Resources, Sales Management, Sales, Help Desk Support, Wireless, Marketing, Contact Centers
Education
University of Colorado Boulder 1986 — 1990
B.S.
Universidad de Sevilla
PDX PC Doctor December 2012 - Present
CompanionLink Software December 2010 - September 2012
Stream Global Services October 2007 - March 2010
LiveBridge 1998 - 2002
LiveBridge 1998 - 2002
Skills
OS X, Workforce Management, Windows 7, Call Centers, Customer Experience, Call Center, Active Directory, Technical Support, Computer Repair, XP, Windows, Customer Service, Computer Hardware, MySQL, Troubleshooting, CSS, Account Management, PHP, Laptops, Process Improvement, Linux, Windows XP, Software Installation, Contact Centers, Operating Systems, Microsoft Excel, Technical Writing
Education
ITT Technical Institute-Portland 2007 — 2010
Associate of Science (AS), Computer Systems Networking and Telecommunications
TeleTech 2008 - 2011
Revol Wireless 2007 - 2008
LiveBridge 2005 - 2007
Charter One Bank 1999 - 2005
Skills
Call Center, Budgets, Change Management, Talent Management, Customer Satisfaction, Management, Operational Excellence, Call Center Development, Customer Experience, Workforce Management, Strategy, Onboarding, Operations Management, Customer Retention, CRM, Outsourcing, Call Centers, Strategic Planning, Team Management, Telecommunications, Leadership, Performance Management, Team Building, Process Improvement, Leadership Development, Project Planning, Vendor Management, Team Leadership, BPO, Project Management, Contact Centers, Quality Assurance, Account Management, Employee Training, Employee Relations, Customer Service, Coaching, Training, Recruiting, Program Management
Education
Kent State University
BS, Photo-Illustration
University of Phoenix
MBA, Business Administration
Argo Marketing Group December 2006 - Present
LiveBridge August 2002 - December 2006
Skills
IT Operations, System Administration, Networking, Network Administration, Technical Support, Customer Service, Windows, Call Centers, Troubleshooting, Network Security, Security, Windows Server, Telecommunications, Cloud Computing, Project Management, Servers, Microsoft Excel, Team Leadership, Virtualization, HTML, Microsoft Word, Wireless Networking, Hardware, Strategic Planning, IT Management, Social Media, TCP/IP, Budgets, Computer Hardware, Purchasing, Microsoft Office, PowerPoint, IT Service Management, Project Planning, Windows 7, Outlook, Firewalls, DHCP, Operating Systems, XP, Web Development, Telephony, VoIP, Management, Information Technology, WordPress
Education
Kaplan University-Maine Campus 2012 — 2014
Associate's degree, Information Technology, 3.85
Edward Little HS
Edward Little HS
Carleton University 2008 - Present
Carleton University 2007 - Present
Let's talk Science 2008 - 2009
Canadian Organic Growers October 2007 - February 2008
LiveBridge April 2005 - August 2005
Education
Carleton University
Microsoft October 2014 - Present
Google October 2013 - October 2014
CompuCom with Microsoft Games Studios September 2013 - September 2013
Pole To Win America, Inc. December 2011 - April 2013
Pole To Win America, Inc. May 2011 - December 2011
Affiliated Computer Services, Inc December 2008 - March 2009
Key Bank October 2005 - February 2007
Key Bank October 2004 - October 2005
LiveBridge June 2004 - October 2004
LiveBridge March 2004 - June 2004
Skills
Microsoft Office, PHP, JavaScript, HTML, HTML5, Adobe Photoshop, Dreamweaver, Computer Hardware..., IT Security, Computer Software..., Programming Language..., Oracle, 10 Key, Computer Hardware, Xbox 360, PS3, Troubleshooting, Software Documentation, Technical Support, Testing, Bug Tracking, Video Games, JIRA, Call Centers, Test Cases, Test Planning, MMO, Game Development, Computer Games, Game Design, Regression Testing, Mobile Games, Wii, Gameplay, Social Games, Training, Project Management, Software Quality..., Online Gaming, Process Improvement, MMORPG, Windows 7, Console, Windows, Windows XP, Casual Games, Level Design, VoIP, Networking, TCP/IP
Education
University of Phoenix 2009 — 2011
Associate of Arts, Information Technology
Two Rivers High School 1996 — 2000
Diploma
Mount Si High School 1995 — 1996
n/a, High school
Signet October 2011 - Present
Easyhome January 2011 - October 2011
7-Eleven April 2005 - December 2010
Winners November 2004 - April 2005
The Home Depot July 2004 - November 2004
The Home Depot November 2002 - July 2004
LiveBridge September 2001 - November 2002
Convergys October 1996 - September 2001
AIESEC 1996 - 1998
Skills
Microsoft Excel, Microsoft Word, Profit, Human Resources, Sales Growth, Expense Management, Training, Presentations, Public Speaking, Reviews, Performance Management, Performance Improvement, Retail, Sales, Sales Management, Income Statement, Succession Planning, Customer Service, Loss Prevention, Store Operations, Coaching, P&L, Management, Store Management, Merchandising, Inventory Management, Hiring, Team Building, Leadership, Visual Merchandising
Education
University of Manitoba 1993 — 1998
Commerce, Marketing, IT, and Human Relations
University of Manitoba 1993 — 1998
Business/Commerce, General
Skybridge Americas July 2009 - Present
M.E.R. (McDaniel Executive Recruiters) November 2007 - July 2009
Archway Marketing Services May 2003 - November 2007
M.E.R. Executive Search July 2002 - April 2003
LiveBridge July 2001 - May 2002
Manitoba Telecom System (now MTS Allstream) August 1978 - February 2001
Skills
Call Center, CRM, Vendor Management, Account Management, Sales, Team Leadership, Time Management, Strategic Planning, Telecommunications, Management, Customer Service, Marketing, Call Centers, Change Management, Strategy, Direct Marketing, Leadership, Customer Satisfaction, Software Documentation, Customer Experience, Project Management, Salesforce.com, B2B, Lead Generation, Business Development, Solution Selling, Workforce Management, Strategic Partnerships, Cross-functional Team..., Sales Operations, Direct Sales, Training, Team Building, Customer Retention, Team Management, Forecasting, Process Improvement, New Business Development, Selling, Outsourcing, BPO, Recruiting, IVR, Operations Management, Customer Acquisition
Education
University of Manitoba
Certificate of Management Development
Oregon State University April 2013 - Present
Oregon State University April 2011 - Present
Lost Creek Consulting January 2011 - March 2011
My Little Salesman / MLS, Inc January 2007 - July 2009
First Pacific Corporation January 2003 - December 2006
LiveBridge June 2000 - December 2001
CNF January 1998 - June 2000
State of Oregon July 1996 - December 1997
State of Oregon April 1994 - July 1996
State of Washington September 1991 - April 1994
Skills
Cross-functional Team..., Quality Assurance, Project Management, MS Project, Business Analysis, Management, SDLC, Program Management, Security, Testing, Business Intelligence, Analysis, Process Improvement, Team Management, Software Project..., Software Documentation, Databases, Team Leadership, Software Development, Integration, Requirements Analysis
Education
Olympic College 1980 — 1990
computer science; business
Fairleigh Dickinson University 1969 — 1970
math
Agawam High
Shaw Communications August 2015 - Present
Market Source, Inc October 2010 - July 2015
Digital Communications October 2004 - April 2010
Wave Wireless 2003 - 2004
LiveBridge February 2001 - July 2003
Skills
Telecommunications, Wireless, Account Management, Solution Selling, Sales Management, Team Leadership, Customer Experience, B2B, Customer Satisfaction, Sales, New Business Development, Vendor Management, Mobile Technology, Customer Service, Presentation..., Product Demonstration, Managed Services, Team Management, Key Account Management, Mobile Devices, Customer Retention, Training, Sales Operations, Sales Process, Product Marketing, Strategic Partnerships, Selling, CRM, Salesforce.com, Sales Presentations, Competitive Analysis, Cold Calling, Business Development, Strategy, Channel Partners
Education
Pace University - Lubin School of Business
Bachelor, Business
RM Factory March 2007 - Present
ACS 2000 - 2005
LiveBridge 2000 - 2003
May Department Stores 1996 - 2000
Skills
Salesforce.com, marketo.com, Direct Marketing, Channel Marketing, Call Center Development, Strategic Consulting, Marketing Communications, Marketing Strategy, Social Media Marketing, Digital Marketing, Account Management, Customer Relations, Lead Generation, CRM, Call Centers, Management, Project Management, Marketing, Leadership, Email Marketing, Customer Satisfaction, Telemarketing, Online Advertising, Customer Acquisition, B2B, Customer Retention, Sales Management, Mobile Marketing, Customer Service, Customer Experience, Multi-channel Marketing, Vendor Management, Program Management, Process Improvement, Outsourcing, Strategy, Strategic Planning, Operations Management, Team Building, Team Management, Business Development, Sales, Strategic Partnerships, New Business Development, Cross-functional Team..., Telecommunications
Education
Portland State University 1990 — 1994
Portland State University
Bristol-Myers Squibb, Princeton, New Jersey October 2011 - Present
Scouter's Mountain Elementary School September 2009 - Present
Shadow Ridge Homeowner's Association July 2009 - July 2013
AstraZeneca January 2001 - December 2009
AstraZeneca March 1998 - December 2000
LiveBridge October 1997 - March 1998
Target May 1994 - June 1997
Skills
Direct Sales, Sales Operations, Selling, Pharmaceutical Sales, Leadership, Sales, Training, Sales Management, Management, Recruiting, Strategy, Healthcare, Selling Skills, Pharmaceutical Industry, Marketing, Customer Service, Product Launch, Psychiatry, Teamwork, Hospitals, Medical Devices, Allergy, Business Planning, Cardiology, Diabetes, Managed Care
Education
Linfield College 1989 — 1993
English literature, English, Business, Spanish
Gladstone High School 1985 — 1989
Devadigm April 2015 - Present
Self-Employed September 2011 - Present
JobTarget June 2014 - March 2015
EthicalSalesTraining.com November 2012 - November 2013
Foxwoods Resort Casino May 2008 - September 2011
York Newspaper Company October 2005 - April 2008
ACS, Inc. August 2004 - September 2005
LiveBridge February 2002 - August 2004
Skills
WordPress, Program Management, Website Development, HTML5, CSS, Social Media, Sales, Customer Service, Training, CRM, Blogging, Social Media Marketing, Leadership, Customer Retention, Microsoft Office, Windows, Marketing, JavaScript, Github
Education
Southern New Hampshire University 2012 — 2013
Associate of Science (AS), Computer Information Technology, GPA: 3.97
Clark Community College January 2012 - January 2014
Paralegal Student June 2008 - June 2011
Lowe's Home Improvement January 1999 - March 2005
DreamWorks Painting 1998 - 2003
LiveBridge January 1996 - March 2001
Skills
Legal Writing, Courts, Analytical Skills, Interpersonal..., Highly motivated..., Project Management, Research, Sales Management, Customer Service, Solid computer skills, Management, Lexis, Legal Research, Trials, PACER, Document Review, Paralegals, Pleadings, Ethics of..., Professional..., Sales, Data Entry, Administrative..., Westlaw, Filing
Education
Clark College 2009 — 2012
Associate's degree, Paralegal
South Puget Sound Community College 2007 — 2009
Business Administration and Management, General
RASquared LLC dba Five Bar Mobile March 2014 - Present
Western Capital Resources dba Ring Ring Wireless September 2012 - November 2013
Dato Communications July 2012 - September 2012
Flashtotalk March 2012 - July 2012
Cellular 360 December 2007 - September 2011
Solectron Global Services April 2006 - April 2007
Solectron Global Services January 2005 - April 2006
Solectron Global Services January 2004 - January 2005
LiveBridge January 2002 - January 2004
Skills
Customer Service, Sales, Inventory Control, Product Training, Online Advertising, Sales Management, Account Management, Management, Operations Management, Strategic Planning, Wireless, New Business Development, Cross-functional Team..., Change Management, Telecommunications, Recruiting, Negotiation, Troubleshooting, Business Development, Training, Leadership, Team Leadership, Strategy, Project Planning, Sales Operations, Product Marketing, Employee Training, Microsoft Office, Product Management, Outsourcing, Sales Process, Retail, Process Improvement, Customer Experience, Selling, Direct Sales, Customer Satisfaction, CRM, Time Management, B2B, Customer Retention, Coaching, Team Building, Inventory Management, Human Resources, Product Development, Vendor Management, Start-ups, Contract Negotiation, P&L Management
Education
Warner Pacific College 2012 — 2013
Clark College 2002 — 2004
Business, Political Science
TriWest Healthcare Alliance May 2010 - Present
TriWest Healthcare Alliance January 2010 - June 2012
Univera Inc August 2006 - December 2008
Weyerhaeuser April 2006 - June 2006
Weyerhaeuser April 2006 - June 2006
Bank of America June 2005 - September 2005
Regence Blue Shield October 2001 - April 2003
Earthlink Inc June 2000 - February 2003
Earthlink Inc January 2000 - January 2003
LiveBridge February 2001 - October 2001
Skills
Talent Acquisition, Security, Servers, Customer Satisfaction, System Administration, Active Directory, Management, Outlook, Policy, Customer Service, Healthcare, Government, Security Clearance, Technical Writing, Microsoft Office, HIPAA, Technical Support, Troubleshooting
Education
Cappella University 2010 — 2011
Associate's degree, Psychology 2010
Everest University 2008 — 2009
No Degree
Seattle Central Community College 1993 — 1993
GED, General Education Diploma
Tripwire, Inc. 2010 - 2013
Anesthesiologists Associated Inc. (AAI) 2005 - 2009
Qmedtrix Systems 2004 - 2005
LiveBridge 2002 - 2004
etrieve, Inc. 2001 - 2002
RadiSys Corporation 1996 - 2001
Integrated Measurement Systems 1995 - 1996
Sequent Computer Systems 1988 - 1995
Intel Corporation 1983 - 1988
Intel Corporation 1979 - 1981
Skills
Strategic Planning, Facilitating..., Staff Development, Business Process..., Program Management, Mergers, Team Leadership, Budgets, Facilitators, Analysis, Management, Change Management, Vendor Management, Process Improvement, Start-ups, Enterprise Software, Leadership, SDLC, SaaS, ERP, Business Analysis, Business Intelligence, Cross-functional Team..., Product Management, Mergers & Acquisitions, Integration, Strategy, CRM, Networking, IT Strategy, Information Security, Information Security..., M&A Integration, Software Development, Telecommunications, Team Building, IT Management
Education
Harvard Business School 1981 — 1983
MBA
Reed College 1975 — 1979
BA
The University of British Columbia October 2012 - Present
The University of British Columbia September 2010 - September 2012
Electronic Arts May 2007 - September 2008
University of British Columbia April 2006 - December 2006
Electronic Arts - Office of the CTO April 2005 - December 2005
UBC IT Services January 2003 - April 2005
Contec Innovations January 2004 - September 2004
LiveBridge April 2002 - August 2002
Skills
Product Design, User Experience, Product Management, Service Management, Requirements Analysis, Process Improvement, PHP, MySQL, JavaScript, HTML5, Java, Quality Assurance, Business Intelligence, New Hire Orientations, C++, Software Engineering, Shibboleth, CAS, ETL, Talend, JMeter, Visual Analytics, Training, XML, Testing, Linux, Perforce, Scrum, CSS, Office Automation, Selenium WebDriver, Research, Data Analysis
Education
The University of British Columbia / UBC 2010 — 2012
Master of Science (M.Sc.), Computer Science, Sub-specialization in Human-Computer Interaction
The University of British Columbia 2002 — 2007
B.S., Computer Science, Commerce
Expert Global Solutions June 2004 - Present
LiveBridge January 1996 - June 2004
LiveBridge, Incorporated January 1996 - January 2004
Centennial Bank March 1995 - January 1996
Pro-Tem September 1993 - March 1995
Skills
Cross-functional Team..., Troubleshooting, Workforce Management, Call Center, BPO, Customer Experience, Outsourcing, Customer Satisfaction, Contact Centers, Process Improvement, Inbound Marketing, Account Management, Customer Retention, Telecommunications, Lead Generation, Operations Management, CRM, Customer Service, Telemarketing, Performance Management, Call Centers, Training, Program Management, Leadership, Service Delivery, Business Development, Management, Team Building, Business Analysis
Education
Illinois State University 1984 — 1988
B.S., Communications
Xerox February 2014 - Present
Xerox July 2012 - February 2014
Xerox March 2010 - July 2012
ACS, Inc. A Xerox Company July 2005 - March 2010
LiveBridge 2003 - 2005
LiveBridge 1999 - 2003
LiveBridge 1997 - 1999
J. Blenkarn Systems July 1993 - November 1997
Skills
Outsourcing, Call Centers, Management, Vendor Management, Full P&L Responsibility, Call Center, BPO, Workforce Management, CRM, Customer Experience, Process Improvement, Operations Management, Business Process..., Leadership, Customer Satisfaction, Cross-functional Team..., Telecommunications, Customer Retention, Business Development, Program Management, Service Delivery, Team Leadership, Change Management, Performance Management, Professional Services, Strategic Planning, Account Management, Strategy, Contact Centers, Team Management, Start-ups, Call Center Development, Integration, SaaS, Business Process, Team Building, Training, Offshoring, Project Management, Forecasting, Business Analysis, Employee Engagement, IT Strategy, Solution Selling, Six Sigma, Product Management, Salesforce.com, Business Intelligence, Coaching, P&L Management
Education
The University of British Columbia
Danaher November 2007 - Present
Tektronix September 2004 - November 2007
LiveBridge August 1999 - September 2004
Tektronix February 1995 - August 1999
Hewlett-Packard June 1985 - February 1995
Education
Willamette University MBA 1983 — 1985
University of Oregon 1979 — 1983
BS, Finance
LiveBridge February 1988 - June 2005
Education
University of Oregon - Charles H. Lundquist College of Business 1979 — 1983
Global Interactive Services June 2014 - Present
The Heller Group June 2013 - June 2014
iPacesetters, LLC. September 2012 - June 2013
TCIM Services January 2006 - August 2012
LiveBridge August 2003 - December 2005
Center Partners August 2001 - July 2003
TeleTech January 1999 - July 2001
Sprint Telecenters October 1996 - December 1999
Brookstone October 1995 - September 1996
APAC Customer Services September 1993 - September 1995
Skills
Call Center, Workforce Management, Customer Experience, BPO, Outsourcing, Strategy, Business Analysis, Inbound Marketing, Vendor Management, Account Management, Telemarketing, Contact Centers, Call Centers, Management, Start-ups, Customer Retention, Leadership, Telecommunications, Lead Generation, Customer Satisfaction, Solution Selling, Performance Management, Coaching, Executive Management, CRM, Operations Management, Financial Services, Team Leadership, Team Building, New Business Development, Change Management, Process Improvement, VoIP, Team Management, Avaya, Forecasting, SaaS, Program Management, Cross-functional Team..., IVR, Customer Acquisition, Strategic Planning, Business Development, Sales Operations, Telephony, Managed Services, Direct Sales, Salesforce.com, P&L Management, Sales Management
Education
Arizona State University 1986 — 1987
Beckman Coulter July 2011 - Present
Tektronix September 2004 - July 2011
LiveBridge 1999 - 2004
Tektronix 1995 - 1999
Hewlett-Packard - McMinnville Division 1985 - 1995
Skills
Strategic Planning, Process Improvement, Budgeting, Mergers, Financial Analysis
Education
Willamette University - Atkinson Graduate School of Management 1983 — 1985
Master's degree, Finance, General
University of Oregon 1979 — 1983
Bachelor's degree, Finance, General
National Notary Association April 2012 - Present
SXC Health Solutions January 2009 - December 2011
QVC August 2005 - November 2008
APAC Customer Services 2004 - 2005
LiveBridge October 1994 - September 2004
Skills
Workforce Management, Profit & Loss Management, Team Management, Team Leadership, Strategic Planning, Call Center, Customer Relations, Customer Service, Problem Solving, Results Oriented, Drive, Contact Centers, Income Statement, Performance Management, Recruiting, Goal Oriented, CRM, Customer Satisfaction, Team Building, Coaching, Leadership, Customer Experience, Account Management, Call Centers, Training, Management, Customer Retention, Business Process..., Process Improvement, Forecasting, Employee Engagement, Human Resources, Start-ups, Budgets, Analysis, Sales, Vendor Management, Time Management, Quality Assurance, Marketing, Troubleshooting, Cross-functional Team..., Call Center Development, Hiring, Change Management, Operations Management, Employee Training, Employee Relations, Leadership Development, Strategy
Education
Portland State University 1998 — 2000
Business
Mt. Hood Community College 1990 — 1991
The Standard December 2010 - March 2015
TeleTech December 2009 - September 2010
TeleTech January 2009 - December 2009
ACS August 2006 - April 2008
Affiliated Computer Services January 2005 - September 2006
LiveBridge September 2004 - August 2006
LiveBridge June 2002 - August 2004
Skills
Vendor Management, Management, Training, Project Management, Telecommunications, Process Improvement, Leadership, Customer Service, Performance Management, Team Leadership, Recruiting, Call Centers, Human Resources, Program Management, Change Management, Business Analysis
Education
The Evergreen State College 1997 — 1999
BA, Liberal Arts/Theater
State University of New York College at Fredonia 1990 — 1994
BA, Music Education
MarketSource June 2005 - Present
Eschelon Telecom March 2001 - March 2005
LiveBridge May 1996 - February 2001
Education
Michigan State University 1986 — 1991
Bachelor's, Advertising
BECU October 2012 - Present
Avyci Solutions May 2010 - November 2012
Weyerhaeuser June 2007 - May 2010
LiveBridge July 2002 - July 2006
Western Oregon University August 1998 - June 2002
Skills
Business Intelligence, Data Quality, Data Warehousing, SDLC, SharePoint, Data Modeling, Microsoft SQL Server, Business Analysis, ETL, SQL, SSIS, T-SQL, Requirements Analysis, Software Project..., Master Data Management, Visio, Data Integration, Databases, Process Improvement, SSRS
Education
Oregon State University 2005 — 2006
MBA, Business Administration
Western Oregon University 1998 — 2002
BS, Computer Science
FamilyCare Health Plans July 2014 - June 2015
Rentrak January 2012 - March 2014
NWSC August 2010 - July 2013
Oregon College of Oriental Medicine June 2011 - November 2011
Swanson, Thomas, and Coon January 2006 - June 2010
Alan Stuart Graf, PC August 2004 - January 2006
LiveBridge November 2003 - August 2004
Sighn-n-Sound/Datalex/Conducive Technology March 1999 - October 2001
Skills
Healthcare, Databases, Healthcare Analytics, Statistical Data..., Quest Analytics, Microsoft Excel, VBA, SPSS, Agile Methodologies, SQL, JIRA, Nonprofits, SQL Server Management..., BMC Trackit!, Emacs, Data Analysis, Statistics, Oracle, SAS, Unix Shell Scripting, Subversion, Software Development, C, Perl, Visual Basic, Data Management, Unix, Literate Programming, Social Security..., Social Security Law, Legal Support, Microsoft Office, Office Management, Legal Assistance, Public Speaking, MS Office Suite, Community Outreach, Outlook, Social Networking, Open Office, Shell Scripting, SSMS (sequel server..., BMC Track-it - use, BMC Track-it...
Education
University Of Wyoming 1996 — 1998
MS All but Thesis, Computer Science, 3.75
Northwestern University 1990 — 1992
MS, Cognitive Psychology, 3.7
University of Wyoming 1985 — 1990
Bachelor of Science (BS), Psychology, 3.33
ABM Secuity 2009 - Present
Harry's Fresh Foods September 2007 - January 2009
LiveBridge July 2005 - September 2008
BMT Solutions March 2001 - July 2005
Education
Paul Smith's College 1990 — 1992
Associates of Science, Math, forestry
First Student March 2008 - Present
Tigard Church of God March 2008 - September 2009
Terminix International April 2007 - September 2007
American InterContinental University October 2004 - February 2007
LiveBridge May 2004 - October 2004
Self-Employed November 1999 - April 2002
Speedware October 1986 - November 1999
Mentor Graphics October 1984 - October 1986
US Bank June 1979 - October 1984
Skills
Sales Process, Technical Support, Music Education, Account Management, Music, Process Improvement, Teaching, Customer Service, Coaching, Music Theory, Project Management, Training, Choral
Education
Northwest Nazarene University 1974 — 1979
160 graduate credits, Music Education, Music Theory, Computer Programming
ING November 2003 - Present
LiveBridge June 2001 - June 2003
ICT GROUP June 1998 - June 2001
Skills
Microsoft Office, Windows, Excel, Retirement Plans, Retirement Plan..., Retirement Plan..., Retirement Investments..., Customer Service, Customer Relations, Customer Retention, Sales Management, Sales Support, Direct Sales
Education
Kaplan University 2009 — 2011
Working on Bachelors, Accounting
Argo Marketing Group September 2012 - Present
ING November 2003 - April 2012
LiveBridge June 2001 - May 2003
Education
Kaplan University-Maine Campus 2011 — 2016
Bachelor of Applied Science (B.A.Sc.), Accounting
Area Agency on Aging 1-B June 2011 - Present
Girl Scouts of Western Washington 2011 - 2014
LiveBridge May 2000 - January 2007
Taco Bell April 1999 - June 1999
Skills
Social Services, Community Outreach, Nonprofits, Volunteer Management, Fundraising, Event Planning, Data Entry, Home Care
Education
Saint Martin's College 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
South Puget Sound Community College 2007 — 2011
Associate of Science (AS), Business Administration and Management, General
Intel Labs November 2004 - Present
LiveBridge August 2003 - November 2004
Stream Global Services September 2002 - February 2003
Skills
Collaborative Problem..., Process Improvement, Workforce Management, Workload Automation, Experienced Trainer, Data Analysis, Root Cause Analysis, Debugging, Oscilloscope, Logic Analyzer, USB3.0, Apple OS, Ubuntu, Windows 7, Technical Support, Information Technology, Triage
Education
Mt. Hood Community College 1999 — 2000
Benson Polytechnic High School 1992 — 1997