LiveOps Company
Industry: Company
DescriptionLiveops is a cloud call center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2002 by Wendell Brown and Bill Trenchard, and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida. Number of employees: 150 full time; plus 20,000 work-at-home agents Headquarters: Scottsdale, Arizona, United States CEO: Greg Hanover Founded: 2000 SVP: Doug DeBolt (Client, Business Dev) Founders: Maynard Webb, Wendell Brown, Doug Feirstein, Bill Trenchard, Steve Doumar
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LiveOps Employees
KiteDesk May 2015 - Present
KiteDesk November 2014 - May 2015
USF St. Petersburg May 2013 - May 2014
The Crow's Nest May 2013 - April 2014
Tampa Bay WaVE June 2012 - August 2013
USF St. Petersburg May 2012 - April 2013
TradeWinds Island Resorts March 2011 - October 2011
HospitalityStaff November 2009 - December 2010
LiveOps July 2007 - July 2008
Surf Style Retail Management Inc. May 2006 - October 2006
Skills
Sales, Lead Generation, Business Development, Strategic Prospecting, Sales Leads, Sales & Marketing..., Salesforce.com, CRM, Prospecting, Sales Efficiency, Social Sales, B2B Sales, Client Prospecting, Direct Sales, Online Lead Generation, Prospecting Skills, New Leads, Prospecting New Clients, Prospect Research, Sales Development, Sales Management, Leadership, Sales Process, Sales Operations, Sales Enablement, Entrepreneurship, Public Speaking, Start-ups, Marketing, Social Media, Marketing Communications, Social Networking, Project Management, Market Research, Team Facilitation, Customer Service, Nonprofits, Personnel Management, Recruiting, Public Relations, Human Resources, Strategic Planning, Business Planning, Blogging, Brand Management, Event Planning, Business Strategy, Community Outreach, Budgets, Leadership Development
Education
University of South Florida St. Petersburg 2011 — 2014
Bachelor of Science (BS), Management (2013) Entrepreneurship (2014)
University of North Florida 2009 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
ABC Bartending School
Training for Intervention Procedures Certification, Mixology
Professional Health Care January 2012 - March 2012
LiveOps March 2010 - March 2012
West At Home LLC September 2005 - October 2010
Skills
ICD-9, CPT, HCPCS, Medisoft, Prompt 8, IVANS, First Hospice, Microsoft Word, PowerPoint, Health Information..., Medicare, Excel, Team Management, Management, Customer Service, Customer Satisfaction, Crew Scheduling, Inventory Control, Website Development
Education
Kaplan University 2014 — 2016
Associate's Degree, Medical Office Management
Kaplan College-Beaumont 2011 — 2012
Diploma, Medical Billing and Coding, 3.97
Lamar University 2010 — 2010
Certificate, Medical Billing and Coding, 4.0
Silsbee High School 1997 — 2001
High School
iSoftStone North America June 2014 - Present
Creative Juicez LLC. 2010 - Present
Mighty Childcare & Learning Center January 2013 - August 2013
LiveOps July 2012 - May 2013
McDonald's Corporation March 2006 - June 2011
Skills
Creative Arts, Handmade Jewelry, Customer Service, Management, Social Media, Social Networking, Social Media Marketing, Teamwork, Teaching, Microsoft Office, Blogging, Cosmetology, Cosmetics, Hair Extensions, Hair Care, Fashion, Photography
Education
DeVry University 2009 — 2013
Business Administration and Management, General
Marinello Schools of Beauty-San Francisco 2004 — 2005
Cosmetology, Barber/Styling, and Nail Instructor
Brown Adams Agbayani LLP January 2015 - Present
Internal Revenue Service June 2009 - January 2015
Fry's Electronics February 2009 - June 2009
Liveops August 2008 - September 2008
Skills
Tax Law, Tax Research, Tax Accounting, Tax, Income Tax, Corporate Tax, Auditing, Tax Returns, QuickBooks, Financial Statements, Fraud, Peachtree, Microsoft Excel, Data Entry, IRS
Education
California State University-East Bay 2005 — 2008
Bachelor's of Science, Business Administration with an Accounting Focus
Uber July 2015 - Present
LifeBanc January 2011 - Present
Cleveland Clinic February 2004 - Present
LiveOps January 2010 - September 2011
VIPdesk August 2010 - January 2011
Skills
Office Management,..., Medical Terminology, EMR, Hospitals, Healthcare, Nursing, Healthcare Management, BLS, Patient Safety, Epic Systems, Healthcare Information..., ACLS, Clinical Research, Inpatient
Education
Beaumont School for Girls
Cuyahoga Community College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Indiana Wesleyan University
Bachelor of Science (B.S.), Business Management, Finance and Organizational Management
SonicCloud August 2014 - Present
Arizona Telecommunications and Information Council April 2015 - Present
LiveOps October 2007 - September 2014
Tellme Networks July 2002 - October 2007
Telcordia Technologies 2000 - 2002
U S WEST 1998 - 2000
PRTM Management Consultants August 1994 - December 1998
AT&T August 1989 - May 1992
The Ohio State University June 1983 - August 1989
Skills
Cloud Computing, SaaS, Telecommunications, Product Management, Enterprise Software, Call Centers, Start-ups, Professional Services, Management, Vendor Management, Mobile Devices, Cross-functional Team..., VoIP, Outsourcing, Telephony, IVR, Product Development, Strategic Partnerships, Operations Management, Software Development, Agile Methodologies, Networking, Go-to-market Strategy, Pre-sales, Finance for Products
Education
Cornell University - S.C. Johnson Graduate School of Management 1992 — 1994
MBA, Technology Management, Operations Research, Organizational Behavior, GPA 3.8
The Ohio State University 1983 — 1985
B.S., Computer Science, GPA 3.5
Carnegie Mellon University 1981 — 1983
Computer Science Option (Mathematics), GPA 4.0 in major / 3.6 overall
Linworth Alternative Program
Stuff 2 Buff January 2014 - Present
LiveOps December 2012 - January 2014
Dr. Roger Lee 2010 - 2012
Bloom Stucco January 2003 - January 2007
Skills
Online Data Entry, Medical Assisting, Blogging, Customer Service, Social Media, Microsoft Office, Windows 8
Education
American InterContinental University 2010 — 2013
Associate's Degree, Business Administration and Management, General, 3.8
Central Florida Institute 2008 — 2010
Diploma, Medical/Clinical Assistant/ CVT, 4.0
Hernando County Adult Education 2007 — 2007
High School, Regular/General High School/Secondary Diploma Program
Self-employed October 2014 - Present
LiveOps 2014 - Present
LiveOps March 2013 - November 2014
The School District of Philadelphia September 1989 - June 2010
Skills
Freelance Writing, SEO Copywriting, Creative Writing, Writing, News Writing, Special Education, Elementary Education, Sales, Customer Service, Blogging, Blogger, Resume Writing, Market Research, Online Research, Report Writing, Public Education, Student Discipline, Classroom Management
Education
Community College of Philadelphia 1990 — 1992
George Washington Highschool 1985 — 1989
High School Diploma, Business
Baker Norris September 2015 - Present
Golden Gate BPO Solutions, LLC January 2012 - September 2015
ZT Marketing June 2001 - January 2015
American Support January 2012 - December 2012
LiveOps 2007 - December 2011
Rite Way Realty May 2004 - October 2007
MonierLifetile October 1999 - May 2001
Skills
Business Development, Social Media Marketing, Contact Center..., Pipeline Development, Lead Generation, Business Process..., Contact Center, Salesforce.com, Demand Generation, Direct Marketing, Virtual Work, Cloud Computing, Direct Response, Networking, Marketing Strategy, Marketing Automation, Outsourcing, SaaS, Contact Center Strategy, Public Speaking, Sales Management, Social Networking, CRM, BPO, Management, Contact Centers, Call Centers, New Business Development, Customer Experience, Telemarketing, Marketing, Sales, Recruiting, B2B, Strategic Planning, Sales Presentations, Account Management, Business Planning, Solution Selling, Customer Retention, Direct Sales, Strategy, Customer Acquisition, Strategic Partnerships, Vendor Management, Multi-channel Marketing, Consulting, Inbound Marketing
Education
Ohio University
Political Science
Cleveland State University
Athletic Training
Asurion April 2014 - Present
2014 Nashville Teaching Fellows February 2014 - August 2014
Comcast Cable November 2013 - April 2014
LiveOps December 2009 - December 2013
Xerox June 2013 - November 2013
Berea College August 2012 - May 2013
Berea College January 2012 - August 2012
Berea College May 2012 - May 2012
Tennessee Board of Probation and Parole May 2011 - August 2011
Skills
Microsoft Excel, Microsoft Office, Job Scanning, Drug Testing, Customer Satisfaction, Customer Service, microsoft office..., Toshiba, Treasury, Adobe Acrobat, Event Photography, Logo Design, Data Analysis, Data Entry, Independent Contractors, Online Data Entry, PowerPoint, Management, Entrepreneurship
Education
Berea College 2010 — 2013
Bachelor of Arts (B.A.), Sociology
LiveOps October 2013 - August 2014
PhoenixNap November 2011 - October 2012
Abrazo Healthcare July 2010 - November 2011
Kryterion April 2010 - November 2011
SOX March 2010 - May 2010
Dish Network June 2008 - June 2009
AT&T February 2007 - January 2008
Dell Computer Corporation February 2006 - October 2006
Skills
Cisco Routers, Microsoft Technologies, Juniper, Troubleshooting, Active Directory, Technical Support, Windows XP, Help Desk Support, Software Installation, Cloud Computing, Call Centers, Databases, CRM, Salesforce.com, Testing
Education
Chandler/Gilbert Community College 2009 — 2011
Associate of Science (A.S.), Cisco Networking
Chandler/Gilbert Community College 2007 — 2008
CCNA, Computer Systems Networking and Telecommunications
Remington College – Associates of Computer Networking Technology 2005 — 2007
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Remington College-Tempe Campus 2003 — 2005
Associate of Science (AS), Computer Systems Networking and Telecommunications
Poinciana High School 1996 — 1999
High School, High School/Secondary Diplomas and Certificates
Chipotle Mexican Grill March 2013 - Present
LiveOps October 2007 - April 2010
Farmington District Attorney's Office October 2006 - July 2007
Great Western Oil and Gas Company August 2005 - September 2006
Pacific Resources for Education and Learning July 1999 - August 2003
Skills
Wellness, Social Media, Social Networking, Customer Service, Leadership, Microsoft Excel
Education
Chaffey College 2010 — 2014
ADN in progress, Liberal Arts and Sciences/Liberal Studies
Robert C Hwang PC September 2010 - November 2014
LiveOps January 2007 - June 2010
H&R Block January 2007 - April 2009
Skills
Administrative..., Real Estate, Outlook, Legal Research, Real Estate Transactions, Microsoft Office, Microsoft Word, Microsoft Excel, Office Management, Data Entry, Customer Service, PowerPoint, Legal Assistance, Litigation, Title Insurance, Research, Office Administration
Education
University of North Texas 2014 — 2016
Bachelor's Degree, Education
Brookhaven Community College 2012 — 2014
Psychology
Auburn University at Montgomery 2005 — 2006
LinkedIn August 2013 - Present
LinkedIn April 2012 - August 2013
LiveOps October 2007 - April 2012
Skills
Data Analysis, SQL, Tableau, Program Management, Process Optimization, Excel, Cloud Computing, Workforce Management, Business Process, PowerPoint, Competitive Analysis, Crowdsourcing, Web Services, Technical Support, Project Coordination, ERP, Database Administration, Talend Open Studio, BOSU, Basketball
Education
Cornell University 2006 — 2007
Masters of Engineering, Applied Operations Research
Cornell University 2002 — 2006
Bachelors of Science, Operations Research and Industrial Engineering
Arise Virtual Solutions Inc. July 2010 - Present
Liveops March 2008 - December 2010
GNC April 2003 - March 2005
GNC September 1998 - April 2003
Skills
Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Public Speaking, Team Leadership, Time Management, Teamwork, Customer-focused Sales, Warehouse Operations, Vendor Management, Billing Process, Photoshop, Windows
Education
Colorado Technical University-Online 2012 — 2017
Bachelor's Degree, Concentration: Network Management and Security
University of Phoenix
Business Administration and Management, General
Classic Construction and Restoration, Inc. April 2015 - Present
Information Providers October 2014 - Present
Exact Property Inspections May 2014 - April 2015
LiveOps August 2012 - December 2013
oDesk December 2010 - March 2013
Skills
Customer Service, Data Entry, Customer Satisfaction, Team Leadership, Management, Time Management, SEO, WordPress, Invoicing, Outlook, Microsoft Word, Software Documentation, Troubleshooting, Social Media Marketing, CSS, Customer Experience, Microsoft Excel, Account Management, Social Networking, Xactimate, Leadership, Process Improvement, Training, Project Management
Education
Collin County Community College 2014 — 2016
Associate's degree, Business Administration and Management, General
Continental Academy 2010 — 2011
Brazos Valley Small Business Development Center September 2012 - Present
Prudential Premier Properties~Beach Or Bay Rental June 2012 - September 2012
VIPDESK.COM September 2010 - March 2012
VIPdesk Connect September 2009 - September 2010
Howard Hanna Real Estate 2009 - 2010
LiveOps March 2005 - August 2009
Parkway Studios International January 1978 - January 1984
Skills
Microsoft Word, Training, Outlook, PowerPoint, Microsoft Excel, Time Management, Customer Service, Sales, Retail, Newsletters, Data Entry, Social Networking, Event Planning, Customer Satisfaction, Telephone Skills, Call Centers, Marketing, Fundraising, Access, Microsoft Office, Social Media, Team Building, Public Speaking, Leadership
Education
Capital City Trade and Technical School
Travel Careers, Travel Agent, 4.0
Blinn College
General Studies, 3.68/18 hours
LiveOps June 2015 - Present
Various Professional Theatre Companies May 1997 - Present
CXT Software February 2015 - June 2015
CXT Software October 2008 - February 2015
CXT Software December 2007 - October 2008
A to Z Notary February 2005 - January 2006
The Landscape Broker May 2002 - September 2002
Best Buy March 2001 - January 2002
Skills
Microsoft SQL Server, Databases, Integration, Microsoft Office, ActiveCollab, Atlassian JIRA, Google Apps, Windows Server, GoToMeeting, Communication, Customer Service, Management, Project Management, Sales Engineering, Public Speaking, Training, Prezi, Problem Solving, Logistics Management, Windows Mobile Devices, Android, Windows, Drums, Bass, Guitar, Ukulele, Webinars
Education
Arizona State University 2002 — 2008
Bachelor of Science (B.S.), Computer Information Systems
LiveOps July 2007 - Present
Project C.U.R.E. 2005 - 2007
Alexco 2004 - 2005
Heating and Cooling Supply 2003 - 2004
Food for the Hungry, Inc. March 1999 - August 2001
Skills
Account Management, Team Building, Forecasting, Sales, Marketing Strategy, Customer Service, New Business Development, Sales Management, Program Management, Project Management, Strategic Planning, Operations Management, CRM, Salesforce.com, Product Marketing, Marketing, SaaS
Education
Arizona State University, W. P. Carey School of Business 2000 — 2004
Bachelor of Science (B.S.), Marketing
Dish Network July 2015 - Present
FreshPack Produce, Inc. September 2011 - July 2015
Crocs, Inc November 2013 - December 2013
Boston Market September 2012 - November 2012
The Grocery Game December 2006 - September 2011
St. Vrain Valley School District September 2007 - March 2008
LiveOps October 2005 - 2007
APEX Voice Comm. & US West July 1993 - April 1995
Skills
Customer Service, Data Entry, Training, Technical Writing, Time Management, Sales, Customer Satisfaction, Management, CRM, Marketing, Strategic Planning, Account Management, Human Resources, Call Centers, Hiring, Microsoft Excel, Coaching
Education
Colorado Christian University
Communication and Media Studies, A
Cal Poly Pomona
Bachelors Degree, Marketing with an emphasis in advertising
LiveOps September 2014 - Present
Self-employed 2007 - Present
OfficeMax October 2012 - January 2013
Econolodge Inn/ BP Express FoodMart January 2012 - September 2012
Taco Bell July 2010 - April 2011
Skills
Observation, Digital Media, Internet Design, Logo Design, Illustrator, Photoshop, Graphics, Training, Mac, Brochures, Adobe Creative Suite, Digital Photography, Communication
Education
Apollo Career Center 2010 — 2011
Internet Design Technologies
Wapakoneta High School 2008 — 2011
High School Diploma, English Language and Literature, General
Corvisa 2014 - Present
LiveOps November 2013 - September 2014
LiveOps December 2011 - September 2014
LiveOps December 2011 - September 2014
Skills
SaaS, Cloud Computing, Product Management, Strategic Partnerships, Enterprise Software, Go-to-market Strategy, Solution Selling, Lead Generation, Salesforce.com, Unified Communications, Call Centers, VoIP, Managed Services, Mobile Devices, Professional Services, Telecommunications, CRM, Start-ups, Direct Response, Multi-channel Retail, Business Development, Sales, Multi-channel Marketing, Email Marketing
Education
Arizona State University 2004 — 2007
Bachelor of Arts (B.A.), Education
LiveOps January 2010 - Present
ACD Direct October 2011 - Present
2U December 2014 - Present
APAC Customer Services August 2014 - November 2014
Expert Planet March 2011 - May 2014
Higher One December 2012 - June 2013
Dish Network December 2007 - August 2008
Nautilus April 2001 - September 2006
Skills
Training, Customer Service, Call Centers, Microsoft Excel, Troubleshooting, Customer Satisfaction, Microsoft Office, Microsoft Word, Outlook, Process Scheduler, Data Entry, Microsoft PowerPoint, Accounts Payable, Revit, AutoCAD, Autodesk Inventor, Insurance, Invoicing
Education
Colorado State University 2013 — 2014
Bachelor of Science (B.S.), Information Technology
New River Community College 2007 — 2009
Associate of Science (A.S.), Computer Aided Drafting and Design
New River Community College 1999 — 2000
Certificate, Accounting
ShoreTel July 2015 - Present
ShoreTel January 2014 - July 2015
LiveOps April 2013 - January 2014
Transcend United Technologies October 2005 - March 2013
ShoreTel January 2000 - October 2005
Skills
Unified Communications, Cloud Computing, Disaster Recovery, Enterprise Software, Product Management, Contact Centers, Mobile Devices, Troubleshooting, Routing, Networking, Testing, VoIP, SIP, System Administration, Telecommunications, Telephony, Managed Services, SaaS, Training
Education
Clarkson University
NICE Systems October 2011 - Present
LiveOps December 2008 - October 2011
Attributor October 2007 - October 2008
Alcatel June 2004 - October 2007
Genesys February 2001 - June 2004
emtion 2000 - 2001
Skills
Distributed Systems, Java, C++, XML, Web Applications, hadoop, datameer, Big Insights, HBase, Hive, cloudera, Hadoop, Unix, MapReduce, Agile Methodologies, Integration, Software Development, Big Data, Oracle, Cloud Computing, Testing, Software Engineering, Scalability, Perl, REST, Software Design
Education
Cloudera 2011 — 2011
certification, data processing
Santa Clara University 2004 — 2007
MS, Engineering Managment
Chernivci National 'Juriy Fedkovyc' University 1994 — 1999
MS, Math
Desert Schools Federal Credit Union September 2011 - Present
LiveOps June 2010 - July 2011
Bank of America - Formerly Countrywide Home Loans May 2007 - June 2010
Affiliated Computer Services 2006 - 2007
Washington Mutual Card Services 2005 - 2006
Citigroup 2003 - 2005
Metris Companies 1998 - 2003
NPC Processing 1998 - 1998
Sitel 1997 - 1998
Zacson Corporation 1996 - 1997
Skills
Vendor Management, Sales Process, Accountability, Call Center, Outsourcing Management, Operations Management, Call Centers, Customer Experience, CRM, Inbound Marketing, Management, Marketing, Performance Management, Customer Satisfaction, Team Leadership, BPO, Lead Generation, Outsourcing, Leadership, Sales, Change Management, Training, Program Management, Team Building, Telecommunications, P&L Management, Process Improvement, Budgets, Business Planning, Contact Centers, Management Consulting, Sales Management, Credit Cards, Customer Retention
Education
Arizona State University 1991 — 1994
IRI June 2015 - Present
Lawrence Merchandising Services February 2015 - Present
TNG – A Division of the Jim Pattison Group December 2014 - Present
American Greetings June 2014 - November 2014
Working Solutions March 2014 - May 2014
TeleTech September 2013 - March 2014
LiveOps October 2005 - September 2013
CSSi November 2011 - August 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking, Customer Satisfaction, Outlook, Call Centers, Telephone Skills, Research, Windows, Public Relations, Sales, Software Documentation, Training, Team Building, Marketing
Education
Atlantic Technical Center 1988 — 1989
Data Entry
County of San Bernardino July 2014 - Present
Beneath His Wings May 2012 - Present
Lewiston Young Marines May 2008 - Present
LiveOps August 2005 - Present
Skills
Sales, Customer Service, Event Planning, Public Speaking, Leadership, Microsoft Office, Training, Research, Project Planning, Nonprofits, Social Services, Grant Writing, Leadership Development, Social Networking, Fundraising
Education
Boise State University 2012 — 2013
Master of Social Work (MSW), Chemical Dependency
Lewis-Clark State College 2007 — 2012
Bachelors Degree of Social Work, Social Work
Kalaheo 1982 — 1983
High School, General Ed.
Kailua High School 1980 — 1982
LiveOps October 2012 - Present
UM Live July 2011 - October 2012
The Buckle June 2009 - July 2011
Trilogy Ventures July 2008 - August 2009
Phoenix Art Museum January 2009 - June 2009
Arizona State University Art Museum October 2006 - January 2008
Global Interactions September 2005 - July 2007
Skills
Fundraising, Promotions, Event Management, Event Planning, Social Media, Social Networking, Social Media Marketing, Sales, Recruiting, Public Speaking, Public Relations, Marketing Strategy, Marketing Research, Marketing, Management, Manage client..., Leadership, Direct Marketing, Customer Service, Client Relations Skills, Advertising, Budgets, Account Management
Education
Arizona State University 2005 — 2009
BFA, Museum Studies
Google July 2013 - Present
Google July 2012 - July 2013
LiveOps March 2012 - May 2012
Google February 2011 - February 2012
West Valley Staffing November 2006 - February 2011
West Valley Staffing Group November 2006 - February 2011
Ultimate Staffing 2006 - 2006
Select Staffing 2005 - 2006
ASR The Sunroom Company 2001 - 2005
Skills
Cold Calling, Headhunting, Sourcing, Strategic Sourcing, Technical Recruiting, Sales Recruitment, Talent Acquisition, Professional Networking, Social Networking, Networking Events
Education
California State University-East Bay
BS
Milpitas High School 1996 — 1999
High School Diploma
LiveOps July 2013 - Present
Ponte Vedra Corporation June 2004 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Teaching, Administrative..., Sales, Management, Call Centers, Data Entry, Administrative..., Invoicing
Education
LIveOps University 2013 — 2013
Certified Independent Call Center Agent, 40+ hours
Jacksonville Career Training 2002 — 2002
Certified Computerized Business Services, 120 Hours
Clarion Vocational School 1999 — 1999
Certified Medical Office Assistant/Clinical Skills, 45 Hours
Clarion University of Pennsylvania
Psychology, 3.6
Paypal (contract) June 2015 - Present
Sonus Networks August 2012 - Present
Sean McIntyre Aviation November 1975 - Present
Network Equipment Technologies May 2011 - August 2012
Yodlee July 2010 - May 2011
eBay (Pay Pal) June 2009 - December 2009
eBay - Kijiji Local Classifieds December 2008 - March 2009
Microsoft Corporation February 2008 - July 2008
Palm August 2007 - December 2007
LiveOps June 2006 - May 2007
Skills
Release Notes, Training, Style Guides, Management, Graphics, Recruiting, FrameMaker, Online Help, Manuals, RoboHelp, Technical Writing, Technical Communication, Technical Documentation, Wikis, Content Management, SnagIt, Single Sourcing, Software Documentation, Team Building, Team Leadership, Project Management, Project Planning, SOAP, JIRA, APIs, Perforce, Publication Planning, Team Management, Testing, Technical Staff..., Quality Assurance, Enterprise Software, Confluence Wiki, Databases, CRM, Product Management, Confluence
Education
Grand Canyon University
Doctoral Candidate, Business Administration (Management)
Ashford University 2013 — 2014
Master of Arts (M.A.), Organizational Management- Concentration in Project Management, 3.91
University of Phoenix 1997 — 2001
BS Information Systems, GPA 3.52
San Jose State University 1988 — 1989
Mathematics
De Anza College 1977 — 2011
Computer Science
LiveOps June 2009 - Present
Dougherty County Sheriff's Office April 2000 - June 2008
Mitchell County Sheriff's Office May 1997 - April 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Java, HTML
Education
University of Phoenix 2012 — 2016
Albany Technical College
Elite August 2012 - Present
City Year July 2014 - June 2015
Crunch Fitness October 2012 - September 2013
LiveOps December 2010 - August 2013
SRA July 2012 - July 2013
California State University, Sacramento August 2012 - May 2013
Regina's Devine Southern Food January 2003 - May 2007
Skills
Time Management, Public Speaking, Sports, Customer Service, Coaching, Microsoft Word, Microsoft Office, Communication, Volunteering, Organizational Behavior, Team Leadership, Typing, Long Distance Running, Athletics, Leadership, Microsoft Excel, Community Outreach, Management, Training, Exercise Physiology, Event Management, Social Media, Sales, Teamwork, SPSS, Organization, Internet, Patience, Efficiency, Facebook, Twitter, PowerPoint
Education
California State University-Sacramento 2007 — 2012
Bachelor of Arts (B.A.), Organizational Communication, General, 3.3
California State University-Sacramento 2007 — 2012
Bachelor of Arts, Communications-Organizational Communications, 3.3
Archbishop Mitty
American Family Insurance June 2012 - Present
LiveOps January 2008 - Present
Skills
Commercial Insurance, Customer Satisfaction, Call Center, Auto, Long-term Care, Health Insurance, Life Insurance, Insurance, Customer Service, Customer Retention, Leadership, Sales, Process Improvement, Call Centers, Cold Calling, Employee Benefits, Small Business, Property & Casualty..., Customer Experience, Business, Account Management, Direct Sales, Selling, Team Building, Salesforce.com, Sales Process, Sales Presentations, Time Management, Building Relationships, Lead Generation, Training
Education
Capella University 2010 — 2012
Master of Science (M.S.), Public Health, 3.98
University of West Georgia 2007 — 2010
Bachelor of Science (B.S.), Biology, General, 3.26
MobileIron March 2015 - Present
LiveOps April 2014 - January 2015
Hewlett-Packard January 2013 - April 2014
Hewlett-Packard May 2008 - December 2012
Hitachi Global Storage Technologies, Inc.(acquired by Western Digital) March 2007 - April 2008
Agilent Technologies, Inc. May 2000 - March 2007
Skills
Licensing, Contract Negotiation, Software Licensing, Enterprise Software, Contract Management, Intellectual Property, Corporate Law, Corporate Governance, Litigation, Privacy Law, Legal Writing, Commercial Litigation, Procurement, Supply Chain, Legal Advice, Strategy, Cross-functional Team..., SaaS, Cloud Computing, Legal Research, Due Diligence, Strategic Partnerships, Trade Secrets, Competition Law, Negotiation, Program Management, Outsourcing, Litigation Management, Training, International Law, Dispute Resolution, Professional Services, Legal Issues, Data Privacy, Policy, Strategic Planning, Marketing
Education
Santa Clara University School of Law 1993 — 1996
JD, Law
Georgetown University 1987 — 1991
BA, History and Government (Double Major), Magna Cum Laude
Arizona State University 2013 — 2017
BS, Computer Software Engineering
University of Oxford 1989 — 1990
Politics, Philosophy and Economics
LiveOps April 2015 - Present
LiveOps June 2012 - March 2015
PORTaTALK Electronics February 2012 - June 2012
Fasturtle Technologies November 2011 - February 2012
The Adam Lee Team July 2010 - October 2011
Sports Club Management Inc. June 2006 - July 2010
Skills
Google Analytics, SEO, E-commerce, Email Marketing, Wordpress, SQL, CSS, jQuery, PHP, JavaScript, HTML, Microsoft Excel, phpMyAdmin, FTP, Google API, Search Engine Ranking, Google Apps, Dropbox, HTML emails, Google Adwords, Domain Names, CMS, Craigslist, Blogging, Amazon, Web Pages, DNS management, Microsoft Word, Computer Hardware, PSD to Wordpress, Twitter, Microsoft Publisher, PowerPoint, GoDaddy, Firefox, Photoshop, Mobile Devices, AJAX, CDRs, Data Analysis, WAMP, Google Maps, Google Webmaster Tools, Adobe Acrobat, Windows 7, Visual Studio, C#, Facebook, Outlook, Linux
Education
Arizona State University 2008 — 2012
Bachelor of Science (BS), Computer Information Systems, 3.57
Arizona State University 2008 — 2012
Bachelor of Science (BS), Finance, General, 3.57
LiveOps August 2007 - Present
WSEM/El Barrio 2012 - 2012
McDonald's Corporation August 2010 - January 2011
Skills
Customer Service, Cash Management, Microsoft Word, Access, Data Entry, Microsoft Office, PowerPoint, Sales, Telephone Skills, Call Centers, Customer Experience, Payments, Teamwork, Time Management, Microsoft Excel, Deposits, Cross Selling
Education
WSEM/El Barrio 2012 — 2012
Customer Service Certification (NRF), Customer Service Support/Call Center/Teleservice Operation
Success Tech Academy 2003 — 2007
Cleveland State University
Psychology
Priority Data February 2015 - Present
LiveOps February 2014 - October 2014
EPIC Connections May 2013 - February 2014
CoSentry May 2012 - April 2013
Support Services Group February 2007 - July 2012
InterMedia Marketing Solutions December 2005 - February 2007
West Corporation November 2004 - November 2005
Sitel 2001 - 2004
Skills
Collaborative Problem..., Solution Selling, Contract Negotiation, Call Center, Workforce Management, BPO, Outsourcing, Executive Management, Lead Generation, Sales Management, Account Management, Offshoring, B2B, Customer Satisfaction, New Business Development, Professional Services, Process Improvement, Call Centers, SaaS, Salesforce.com, Business Development, Managed Services, Team Building, Customer Experience, Start-ups, Financial Services, Business Process..., Analytics, Contact Centers, Business Transformation, CRM, Consulting, Strategic Partnerships, Sales, Call Center Development, Customer Retention, Telemarketing, Inbound Marketing, Leadership, Strategy, Customer Acquisition, P&L Management
Education
Colorado State University
Bachelor of Science, Political Science
LiveOps September 2013 - Present
LiveOps June 2010 - November 2011
Green bullion Financial Services September 2009 - January 2011
Catalina Lighting November 1997 - October 2005
Skills
Forecasting, Retail, Inventory Management, Merchandising, Purchasing, Supply Chain Management, Pricing, Customer Service, Cross-functional Team..., Operations Management, Product Development, Sales Operations, Global Sourcing, Microsoft Excel, Sourcing, Negotiation, Sales Management, Strategic Planning, Call Center, Sales, Training, Call Centers
Education
CTU 2010 — 2011
Associate of Science, Paralegal
Broward College 2000 — 2004
AA, Nutrition
Stormpath March 2012 - Present
Samasource October 2010 - March 2012
LiveOps June 2009 - April 2010
Katzenbach Partners LLC, acquired by Booz & Co. February 2004 - July 2007
Penguin Group USA January 2001 - January 2004
Skills
Entrepreneurship, Strategy, Cross-functional Team..., Management, Marketing Management, Marketing Strategy, Product Marketing, Analytics, Strategic Planning, Product Management, Marketing, Business Strategy, Business Development, Customer Acquisition, Strategic Partnerships
Education
Stanford University Graduate School of Business 2007 — 2009
MBA
University of London 2000 — 2001
Master of Philosophy (MPhil), English Literature
Columbia University in the City of New York 1996 — 2000
BA, English Literature
CallidusCloud 2013 - Present
BC Enterprises March 2011 - Present
Apigee Corporation 2011 - Present
FrontRange Solutions May 2012 - May 2013
LiveOps December 2011 - 2013
Extreme Networks July 2009 - March 2011
Veraz Networks April 2007 - December 2010
AmberPoint August 2003 - October 2009
Extreme Networks December 2003 - July 2009
Interwoven 2003 - 2009
Skills
Audit, Enterprise Software, Governance, CPA, Managerial Finance, Auditing, Public Companies, Revenue Recognition, IPO, Financial Modeling, Sarbanes-Oxley Act, Strategic Financial..., Finance, Cloud Computing, Management, Executive Management, SEC filings, Due Diligence, Start-ups, US GAAP, Acquisition Integration
Education
California State University-Fullerton 1974 — 1977
Bachelor Business Administration, Accounting
Tanny Academy of Martial Arts August 2009 - Present
Dynamafit September 2009 - December 2012
DYNAMATRONICS LLC May 2009 - June 2010
LiveOps April 2009 - July 2009
TRAN'S MARTIAL ARTS & FITNESS CENTER January 2007 - April 2009
Corporate Express March 2006 - December 2006
TRAN'S MARTIAL ARTS & FITNESS CENTER April 2002 - April 2004
STARTEK, INC October 2003 - March 2004
Skills
Martial Arts, E-commerce, Customer Service, Fitness, Entrepreneurship, Leadership, Personal Training, Marketing, Leadership Development, Self Defense, Kickboxing, Nutrition, Management, Email Marketing, Sales, Training, Taekwondo
Education
Colorado State University 1999 — 2003
Bachelor of Arts, International Studies; European) and Anthropology
Endgame January 2014 - Present
Symantec April 2013 - December 2013
Zynga January 2012 - April 2013
Zynga April 2011 - January 2012
Zynga August 2010 - April 2011
UCSC Extension in Silicon Valley February 2006 - December 2010
PayPal April 2010 - August 2010
LiveOps April 2009 - April 2010
Zazzle September 2007 - February 2009
Earthlink Inc. November 2006 - September 2007
Skills
PMP, Policy, Security Policy, Security Risk, Risk Management, Risk Assessment, Budget Process, Budget Reconciliation, Department Budget..., Process Improvement, Security Management, Information Security...
Education
Capella University 2006 — 2008
Masters, Business Administration
University of California, San Diego 1998 — 2002
BS, Computer Science
Anonos - Unlock The Full Value of Data July 2015 - Present
Toptal July 2015 - Present
Walmart Labs January 2012 - April 2015
LiveOps May 2008 - January 2012
ECHOtrade August 2007 - September 2009
Watts Radiant January 2007 - May 2007
Carnegie Mellon University August 2006 - December 2006
Purplehost.net April 2003 - November 2006
Anritsu Company November 2004 - July 2005
Signalogic, Inc. January 2001 - July 2002
Skills
Perl, C, C++, Java, Open Source, Linux, Software Design, Git, Leadership, Cloud Computing, Ruby, Scalability, Unix, MySQL, Bash, Hadoop, C#, Embedded Systems, Architectures, Software Development, Agile Methodologies, Databases, Distributed Systems, Software Engineering, Oracle, PostgreSQL, Scrum, Architecture
Education
Carnegie Mellon University 2005 — 2006
MS, Electrical and Computer Engineering
LiveOps September 2015 - Present
ShoreTel September 2013 - September 2015
Bank of America December 1997 - August 2013
Bank of America May 2011 - February 2012
Bank of America February 2005 - August 2011
Fleet Bank 2001 - 2004
Fleet Credit Card Services 1998 - 2001
Advanta 1996 - 1997
Skills
Banking, Commercial Banking, Service Management, Risk Management, Change Management, Enterprise Architecture, Financial Services, Project Portfolio..., Vendor Management, Problem Management, Incident Management, ITIL, Business Analysis, Performance Consulting, Configuration Management, SharePoint, Project Management, Credit, Relationship Management, Loans, Credit Cards, SDLC, Retail Banking, Six Sigma, Strategic Planning, Mortgage Lending, Disaster Recovery, IT Strategy, Portfolio Management, Process Improvement, Operational Risk..., Customer Service, Management, PMO, Program Management, Commercial Lending, Visio, Leadership, Staff Development, Call Centers, Financial Risk
Education
CLC 1995 — 1997
Associates, ITSP
Bucks County Community College 1991 — 1993
Elementary Education
Archbishop Wood 1987 — 1990
Farm Bureau Insurance of Michigan March 2015 - Present
AVIDesigns January 2000 - Present
Farmers Insurance July 2014 - March 2015
LiveOps March 2013 - March 2015
Helzberg Diamonds February 2009 - November 2009
David's Bridal October 2006 - October 2008
Newton Furniture January 2004 - January 2006
Joann Etc January 2000 - January 2004
Skills
Customer Service, Customer Satisfaction, Inventory Management, Art, Sales, Microsoft Office, Catalogs, Strategic Planning, Interior Design, Italian, Maintenance & Repair, Sales Operations, Strategy, Framing, Process Engineering, Policy Analysis, Polish, Adobe Photodeluxe, Sign Language, Project Management, Sales Management, Virtual Teams, Social Networking, Retail, Training, Team Building, Store Management, Trade Shows, Fashion, Time Management, Entrepreneurship, Hiring, Insurance, Apparel
Education
Baker College Center for Graduate Studies 2003 — 2004
Interior design
Interior Design **BAKER COLLEGE
Pleio, Inc December 2011 - Present
LiveOps February 2006 - Present
American Esoterics Laboratories 2006 - 2009
C.U.D.D.L.E.S. February 2001 - August 2006
Skills
Business Development, Healthcare, Hospitals, Healthcare Management, Healthcare Information..., Project Management, Insurance, Customer Service, Process Improvement
Education
Glendale Career College 1991 — 1992
Medical Terminology/Ofc Mgmt, Certified Medical Office Management
California State University-Northridge 1987 — 1989
Working Solutions February 2015 - Present
Linda Landon and Associates July 2009 - Present
IC Office Support July 2009 - Present
Working Solutions April 2001 - Present
Working Sloutions April 2001 - Present
Ariesnet, Inc. August 2008 - June 2010
Linda Landon & Associates 2009 - 2009
Ensenda 2002 - 2008
Frontline4Hire/Independent Contractor October 2006 - June 2007
LiveOps October 2000 - October 2001
Skills
Start-ups, Customer Service, Website Development, Sales, Social Networking, Logistics, Team Leadership, Program Management, Customer Satisfaction, B2B, Troubleshooting, Call Centers, Data Entry, Leadership, Vendor Management, Team Building, Process Improvement, Operations Management, Quality Assurance, Training, Microsoft Office, Customer Experience, Telecommunications, Outsourcing, Customer Retention, Team Management, Direct Sales, Business Development, Coaching, E-commerce, Account Management, Management, CRM, Networking, Recruiting, Marketing, Salesforce.com, Analysis
Education
Cerritos College 1982 — 1984
LiveOps December 2011 - October 2012
Armstrong/Franklin June 2011 - November 2011
Stewart Cooper &Coon December 2008 - October 2010
MPC/Gateway Computers November 2007 - August 2008
MRI Worldwide Network Limited January 2005 - August 2007
Skills
Technical Recruiting, Executive Search, Customer Relations, New Business Development, Strategic Planning, Inside Sales, Strong abilities in...
Education
Williams College 1963 — 1967
BA with Honors, Romance Languages
Cornell University
Masters
LiveOps March 2014 - Present
Aspen Dental May 2013 - March 2014
Burger King Corporation August 2011 - May 2013
U.S. Cellular November 2008 - September 2011
U.S. Cellular July 2005 - November 2008
US Cellular 2000 - 2006
Skills
Process Improvement, Creative Solutions, Vendor Management, Leadership, Team Building, Leadership Development, Project Management, Sales Operations, Operations Management, Strategic Planning, Team Leadership, Telecommunications, Cross-functional Team..., Employee Training, Coaching, Retail, Training, Wireless, Recruiting, Marketing, Strategy, Business Development, Sales, Forecasting, Marketing Strategy, Management, Enterprise Software, Business Analysis, Account Management, Customer Experience, Performance Management, Inventory Management, Customer Satisfaction, Sales Management, Project Planning, Business Process..., Time Management, Program Management, Product Marketing, Customer Service, Organizational..., Budgets, New Business Development, Call Centers, Change Management, Income Statement, Teamwork, CRM, Customer Retention
Education
Judson University 2008 — 2011
MA, Organizational Leadership
Cardinal Stritch University 2002 — 2003
BA, Business Management
University of Wisconsin-La Crosse 1990 — 1992
Marshfield High School
St John's Catholic School
LiveOps December 2007 - Present
Cloud 10 March 2008 - June 2010
Wintec Industries January 2006 - September 2007
SED International August 1998 - May 2005
Babba's Candles January 1996 - December 1998
Luski International August 1994 - June 1996
C&S(Nationsbanc) August 1990 - August 1994
Skills
Solution Selling, CRM, Sales, Direct Sales, Networking, Management
Education
Art Institute of Atlanta 1988 — 1989
Sales, Video and Audio Engineering
Callaway Gardens Resort June 2014 - Present
Estes Landscape Design October 2012 - May 2014
Robert J. Burch Elementary PTO 2008 - 2012
CGSCO LLC 1995 - 2009
LiveOps 2007 - 2008
Georgia Perimeter College 1995 - 2000
ColorBurst 1993 - 1995
KPMG 1991 - 1993
Skills
Process Improvement, Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Multi Tasking, Communication Skills, Problem Solving, Customer Service, Customer Satisfaction, Customer Oriented, Customer Insight, Close Attention to..., Quality Management, Negotiation, Vendor Management..., Vendor Relationships, Analytic Thinking, Website Creation, Google Docs, Google Analytics, Google Webmaster Tools, Google Sites, Photoshop, Corel Draw, Call Center, Marketing, Public Speaking, Advertising, PowerPoint, Call Centers
Education
Auburn University
Bachelor of Fine Arts (B.F.A.)
The University of Georgia
Continuum Agency October 2014 - Present
Athens Technical College August 2012 - July 2014
H&R Block January 2014 - April 2014
LiveOps June 2008 - April 2014
Orchard Brands November 2009 - March 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Enjoy Working with..., Teamwork, Customer Service..., Basic Bookkeeping, Data Entry, CNA experience, Experience working with..., AS 400, Photoshop, Social Media, Public Speaking, Time Management, Access, Accounting, Windows, Bookkeeping, PeopleSoft, Invoicing, Telephone Skills, Office Management, Fax, Spreadsheets, Phone Etiquette, Database Administration, Office Administration, Accounts Payable, Outlook
Education
Athens Technical College 2013 — 2014
Associate of Arts and Sciences (A.A.S.), Business Administrative Technology
Collin County Community College 1994 — 1995
YMCA May 2014 - Present
YMCA February 2014 - Present
Oh Baby! Fitness August 2013 - Present
icare4udoula May 2012 - September 2013
LiveOps September 2010 - September 2012
Blair May 2008 - November 2009
Skills
Pregnancy, Exercise Prescription, Exercise Design, Group Exercise..., Exercise and Pregnancy, Personal Training, Strength Training, Birth, Prenatal Care, Fitness, Wellness, Fitness Training, Lifestyle, Health Education, Weight Training, Health Promotion, Weight, Nutrition Education, Human Anatomy, Weight Loss Coaching, Toning, Cardio, Blood Pressure, Group Training, Women's Health, Exercise Physiology, Nutrition, Wellness Coaching, Weight Management, Boot Camp, Fitness Consulting, Athletic Training, CPR Certified, Customer Service, Social Networking, Sports, Public Speaking
Education
Kennesaw State University 2011 — 2013
Bachelor of Exercise Science, Exercise Science
Lenape Area Vocational Technical School Practical Nursing Program 2007 — 2008
Diploma of nursing, Licensed Practical/Vocational Nurse Training
Bankers Life and Casualty Company March 2013 - Present
LiveOps December 2012 - Present
ESC Lab Sciences July 2008 - June 2012
Independence Realty Professionals Inc. September 2008 - September 2010
L & G MortgageBanc March 2006 - January 2008
Skills
Creative Writing, Advertising, Marketing Communications, Sales&Marketing, Management, Telemarketing, Customer-focused, Finance, Business to Business..., Marketing, CRM, Investment Properties, Selling, Residential Homes, Environmental Awareness, Email Marketing, Online Marketing, First Time Home Buyers, Environmental Compliance
Education
Oklahoma State University 2000 — 2001
Bachelor of Science (B.S.)-Business Administration, Marketing, Minor in Finance, 3.2
University of Oklahoma 1996 — 1998
Finance
Cameron University 1995 — 1996
Business Administration
Hyland Bay 2003 — 2003
New Home Sales Unlimited Certification, New Home Residential Real Estate Sales
Arizona School of Real Estate and Business 2001 — 2001
Arizona Real Estate License, Real Estate
Great American Opportunities September 2012 - Present
LiveOps October 2008 - Present
Revenue Recovery Corporaton June 2000 - July 2010
Skills
Leadership, Typing, Hospitality, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service
Education
Ashford University 2011 — 2012
West High School 1988 — 1991
Oracle October 2013 - Present
Oracle December 2011 - October 2013
LiveOps September 2009 - December 2011
LiveOps June 2009 - August 2009
Cornell University January 2009 - May 2009
Skills
Java, MySQL, Perl, Agile Methodologies, Scrum, Test Driven Development, Software Development, SQL, Oracle Applications..., Technical Product..., Unix
Education
Cornell University 2008 — 2009
M.Eng.
Guru Gobind Singh Indraprastha University 2004 — 2008
Bachelors
Connected Solutions Virtual Assisting January 2007 - Present
Parameds.com June 2007 - January 2010
Listen Media April 2008 - March 2009
LiveOps March 2001 - April 2007
Nooksack Salmon Enhancement Association January 1999 - January 2001
Consumer Energy Services January 1998 - January 1998
Chabot Community College January 1990 - January 1994
Skills
Transcription, Writing, Data Entry, Direct Sales, Virtual Assistant, Pagemaker, Newsletters, Feature Articles, Magazine Articles, Book Reviews, Editing, Ghostwriting, Blogging, Social Networking, Proofreading, Social Media, Creative Writing, Copy Editing, Social Media Marketing, Copywriting, Publications, Entrepreneurship, Facebook, Web Content, Marketing, Grant Writing, Publishing, Research, QuickBase, Infusionsoft, Appointment Scheduling, HIPAA, Film Photography, Digital Photography, Website Copy, Mixed Media, Online Marketing, Grant Proposal Writing, Freelance Writing, Public Speaking, Public Relations
Education
Whatcom Community College 2010 — 2013
Chabot College 1990 — 1994
AA, Journalism
The Dunn Matthews Law Firm, LLC July 2014 - Present
MaryKay April 2014 - Present
Gwinnett County Public Schools October 2013 - Present
LiveOps August 2012 - 2014
Fulton County Public Defender Office August 2011 - August 2011
Fulton County Juvenile Court Office of Child January 2011 - August 2011
Doctors Office August 2007 - October 2009
Wal-Mart June 2006 - December 2007
Skills
Westlaw, LexisNexis, Microsoft Word, Microsoft Excel, PowerPoint, Secretarial Skills, Juvenile Law, Legal Research, Customer Service, Time Management, Legal Writing, Criminal Law, Hearings, Legal Assistance, Legal Documents, Research, Data Entry, Microsoft Office, Document Review
Education
Atlanta's John Marshall Law School 2009 — 2012
Doctor of Jurisprudence
Law SchoolAtlanta’s John Marshall Law School 2009 — 2012
Juris Doctor
Florida State University 2005 — 2009
Bachelors, Criminology and Sociology
UndergraduateFlorida State University 2005 — 2009
Bachelor of Science, Criminology and Sociology
Open Door Multi Service December 2011 - Present
Home Health Aide January 2010 - October 2011
connexion Technologie July 2007 - December 2009
LiveOps September 2005 - August 2007
Adelphia Communications August 2002 - August 2005
Bellsouth Mobility December 1999 - October 2001
G.E. Capital Corporation April 1990 - December 1996
Skills
Customer Satisfaction, Invoicing, Customer Service, Accounts Payable, Troubleshooting, Marketing, Credit, Call Centers, Payments, Customer Experience, Data Entry, Telecommunications, Team Leadership, Outlook, Sales, Microsoft Office, Microsoft Excel, Time Management, Management, Software Documentation
Education
Ashford University 2007 — 2008
Bachelor's, Business Administration
Ameriplan July 2013 - Present
LiveOps November 2012 - Present
Skills
Sales, Accounts Payable, Customer Service, Investment Properties, Marketing, Team Building, Strategic Planning, Microsoft Excel, Microsoft Office, Sales Management, Social Media Marketing, Direct Sales, Direct Marketing, Leadership Development, New Business Development
Education
University of Phoenix 2009 — 2011
Business Management
Bryant University 2007 — 2008
Life, Insurance
Jones International University
Innojay December 2012 - Present
Capital Bankcard January 2013 - Present
Arise Virtual Solutions Inc. December 2012 - Present
WeDeliver 2014 - 2014
Spoland Solutions Incorporated April 2012 - December 2012
LiveOps January 2012 - March 2012
Clearwire August 2011 - December 2011
Alpine Access November 2010 - June 2011
Comcast March 2010 - September 2010
Skills
Web Development, Music, Film, SEO, Entrepreneurship, New Business Development, Start-ups, Business Strategy, Management, Marketing Strategy, Online Marketing, Strategic Planning, Customer Service, Customer Satisfaction, Technical Support, Sales
Education
City Colleges of Chicago-Harry S Truman College 2010 — 2012
Percy L. Julian High School 2006 — 2010
Diploma, General Studies/Business Program
LiveOps August 2015 - Present
Bob Richards & Associates June 2014 - August 2015
The Biggest Loser Resort @ Fitness Ridge 2012 - 2014
Walgreens 2009 - 2012
IT Services 2006 - 2008
NuTel Technologies 2003 - 2006
St George GMAC Real Estate, 1998 - 2003
Skills
Problem Solving, Communication, Negotiation, Time Management, Leadership, At Multitasking, Customer Service, Organization Skills
Education
Dixie Applied Technology College 2008 — 2009
Pharmacy Technician Program, Pharmacology
Beaver High School 1980 — 1984
High School Diploma
LiveOps August 2015 - Present
Wild Source Inc. January 2015 - August 2015
InnoMark Inc January 2015 - February 2015
Sprint August 2014 - January 2015
Skills
Leadership, Team Building, Sales, Team Leadership, Time Management, Marketing Strategy, Strategic Planning, Public Speaking, dependable, enthusiasm, Hard Working, cooperation, Customer Service, Sales Management, Project planning, Compassion, love, Optimistic, Solutions-oriented, Responsible, Negotiation, Sales Operations, Teamwork, Organized, Sourcing, Customer Satisfaction, Marketing, Social Media Marketing
Education
Brigham Young University - Idaho 2015 — 2019
Business Administration and Management, General
ADP September 2014 - August 2015
Convergys October 2012 - August 2014
LiveOps July 2007 - October 2012
Staffmark August 2005 - February 2007
American Marketing & Publishing, Llc February 2005 - August 2005
Muscular Dystrophy Association April 2002 - June 2004
Adecco Group August 1999 - March 2002
Skills
Temporary Staffing, Staffing Services, Applicant Tracking..., Temporary Placement, Internet Recruiting, Technical Recruiting, Contract Recruitment, Talent Acquisition, Permanent Placement, College Recruiting, Recruiting, Interviews, Screening Resumes, Executive Search, Resume Writing, Onboarding, Sales, Cold Calling, Customer Service, Human Resources, Management, Employee Benefits, Payroll, Benefits Administration
Education
College of Charleston 1994 — 1997
BA, Communications
St Joseph Catholic 1990 — 1994
Wayne County Michigan February 2011 - Present
Divine Business & Consulting Services May 2009 - May 2010
LiveOps January 2009 - May 2009
Charlotte Russe August 2006 - May 2008
MSU Academic Orienation Program May 2007 - July 2007
Marshalls May 2005 - August 2005
Skills
Social Media Marketing, SEO, Advertising, Marketing, Public Relations, New Media, Sales, Management, Social Media, Facebook, Social Networking, Marketing Communications, Digital Marketing, Online Advertising, Online Marketing, Marketing Strategy, Customer Service, Project Management
Education
Central Michigan University 2011 — 2013
Master of Science (M.S.), Business Administration and Management, General
Michigan State University 2005 — 2010
Bachelor of Arts, Advertising; Management
ExpressJet Airlines April 2014 - Present
McKenna Long & Aldridge LLP March 2012 - January 2014
LiveOps November 2010 - February 2012
Campus Advantage August 2008 - April 2009
Office of Economic Development & Development Authority June 2008 - August 2008
Belk Department Store June 2007 - August 2007
Skills
Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Event Management, Advertising, Event Planning, Budgets, Facebook, Program Management, Research, Social Media Marketing, Marketing, Social Networking, Fundraising, Teaching, Social Media, Leadership, Management, Time Management
Education
Clark Atlanta University 2005 — 2009
Bachelor of Arts (B.A.), Business Adminstration: Marketing
Charming Stranger Films July 2012 - Present
Social Parade 2010 - 2011
Her Majesty's Secret Beekeeper 2008 - 2010
LiveOps 2006 - 2008
SAIC 2005 - 2008
John Wiley and Sons 2006 - 2006
Six Apart 2006 - 2006
Neoteny Venture Development Co., Ltd. 2001 - 2002
Free World Dialup 2000 - 2001
eDial 1999 - 2001
Skills
Executive Producing, Fundraising, Assistant Directing, Multi-camera Directing, Film Production, Organizational Structure, Public Speaking, Analytical Skills, CAMEO, Film Editing, Management, Creative Direction, Film, Photography, Independent Film, Social Media, Producing, Editing, Short Films, Video Production, Directing, Screenwriting, Documentaries, Art, Beekeeping, Product Management, Digital Media
Education
Bard College at Simon's Rock
Bennington College
University of Alabama in Huntsville
Nextiva May 2014 - Present
Crexendo Business Solutions December 2013 - May 2014
LiveOps July 2013 - December 2013
Telesphere October 2008 - June 2013
Telesphere October 2008 - July 2010
Integra Telecom August 2007 - October 2008
Inter-Tel December 2005 - August 2007
Inter-Tel July 2000 - December 2005
Inter-Tel October 1996 - July 2000
MicroStar software 1994 - 1996
Skills
Hosted VoIP, Network Architecture, Telecommunications, Telephony, Unified Communications, SIP Trunking, SIP, IP PBX, MPLS, Managed Services, Sales Engineering, T1, Video Conferencing, IP, Ethernet, WAN, Hosted Services, Network Design, LAN-WAN, Solution Selling, Call Center, Switches, VPN, QoS, Mobile Devices, Unified Messaging, Direct Sales, Disaster Recovery, Product Management, Voice & Data Convergence, Channel, Networking, Contact Centers, Routers, CTI, IVR, ACD, TDM, VoIP, Selling, Cisco Technologies, Call Centers, Sales Process, Wireless, Data Center, Pre-sales, Co-location, Broadband, Cloud Computing, Channel Partners
Education
University of Phoenix 2006 — 2008
BS Information Systems (In Progress), Information Systems
Auburn Career Center 1986 — 1988
Diploma, Computer Science, 3.8
Madison High School 1984 — 1988
Diploma, Computer Science, 3.8
Sitel September 2015 - Present
LiveOps November 2013 - September 2015
EPIC Connections September 2011 - November 2013
MoneyGram International April 2010 - September 2011
KMS Data January 2008 - April 2010
First Data Resources 2006 - 2007
Infogroup April 2004 - November 2006
CAS, Inc. June 1990 - December 2003
Skills
Business Development, Executive Management, Financial Services, Sales, Lead Generation, Customer Acquisition, Sales Management, Leadership, Direct Marketing, Product Management, Strategic Planning, Marketing, Account Management, Management, B2B, CRM, Strategic Partnerships, Sales Process, Strategy, New Business Development, Customer Retention, Salesforce.com, Marketing Strategy, Direct Sales, Start-ups, Email Marketing, Competitive Analysis, Product Marketing, Multi-channel Marketing, Analytics, Training, Business Strategy, Outsourcing, Customer Experience, Call Centers, Vendor Management, SaaS, BPO, E-commerce, Digital Marketing, Database Marketing, Solution Selling, P&L Management, Cross-functional Team..., Sales Operations, Inbound Marketing, Selling, Consulting, Mobile Devices, Telecommunications
Education
Creighton University
BSBA, Economics
Creighton Preparatory
High School
The Legacy Companies February 2009 - Present
LiveOps October 2007 - January 2009
Aetna September 2000 - August 2007
PRC, LLC April 1997 - August 2000
Skills
Bilingual, Accounts Payable, Bank Reconciliation, Accounts Receivable, Teamwork, Accounting, PowerPoint, Microsoft Office, General Ledger, Outlook, Syspro, PeopleSoft, ACH, P&L, Forecasting, Account Reconciliation, Bookkeeping, Purchasing, Financial Statements, QuickBooks, Payroll, Financial Reporting, Variance Analysis, Microsoft Excel, Mas 90, Leadership, Financial Analysis, Data Entry, Customer Service, Invoicing
Education
Barry University 2004 — 2007
Business Administration and Management, General
AMAG Technology September 2014 - Present
AWR is now NI March 2010 - August 2014
LiveOps, Inc April 2008 - October 2008
LiveOps July 2006 - April 2008
Residential Pacific Mortgage January 2004 - July 2006
Skills
Product Marketing, Lead Generation, Direct Marketing, Market Research, Marketing, Coordinating Events, Cross-functional Team..., Sales, Strategic Partnerships, Corporate Events, Event Management, Sales Presentations, Sales Operations, CRM, B2B, Management, Trade Shows, Event Planning, Budgets, Marketing Communications, Events Coordination
Education
California State University-Los Angeles 2000 — 2003
Bachelor's Degree, Business Administration, Marketing
Crestwood Management August 2014 - Present
Family Heritage Life Insurance Company of America May 2014 - Present
Cleveland Clinic June 2012 - May 2014
LiveOps December 2011 - December 2012
West Telemarketing February 2007 - September 2007
Skills
Call Centers, Sales, Direct Sales, Customer Service, Cold Calling, Customer Satisfaction
Education
Cuyahoga Community College 2011 — 2013
LiveOps April 2013 - Present
LiveOps March 2009 - Present
LiveOps October 2007 - April 2013
National City Mortgage January 2004 - October 2007
Skills
Captivate, Instructional Design, Instructor-led Training, Program Management, E-Learning, Process Improvement, Training, Call Center, Project Management, Software Documentation, Customer Service, ADDIE, Visio, Team Leadership, Performance Management, Call Centers, Learning Management..., Enterprise Software, Blended Learning, Learning Management, Technical Writing
Education
Cedarville University 1994 — 1999
Bachelor of Arts, American Studies
LiveOps July 2015 - Present
GoDaddy January 2014 - July 2015
Avnet June 2013 - December 2013
U-Haul International, Inc. January 2013 - July 2013
Wells Fargo March 2008 - August 2011
Skills
Auditing, Leadership, SQL, Data Analysis, SOX, Audit Coordination, Risk Assessment, Communication, Project Management, Process Efficiency
Education
Arizona State University, W. P. Carey School of Business 2011 — 2013
Bachelor's Degree, Computer Information Systems, Magna Cum Laude
Arizona State University 2006 — 2010
Bachelor's Degree, Criminology & Criminal Justice Pre-Law, Cum Laude Honors
Sears Holdings Corporation September 2015 - Present
Sears Holdings Corporation November 2011 - September 2015
Tate & Lyle December 2010 - November 2011
LiveOps April 2008 - November 2010
Citadel Investment Group November 2005 - March 2008
Cisco Systems January 2000 - November 2005
Wells Fargo / First Union National Bank February 1998 - January 2000
Skills
Incident Management, Problem Management, Data Center, Change Management, ITIL Process..., ITIL, Information Technology, Release Management, IT Strategy, IT Operations, IT Service Management, Vendor Management, IT Management, PMP
Education
The George Washington University - School of Business 2003 — 2004
Master Cert., Project Management
Appalachian State University 1995 — 1997
BS, CIS
LiveOps April 2013 - Present
LiveOps November 2011 - April 2013
Apple Inc January 2009 - November 2011
Apple Inc May 2008 - January 2009
Barrett Financial Group December 2005 - May 2008
The Church of Jesus Christ of Latter-day Saints December 2003 - December 2005
Skills
Fast Learner, Customer Focus, Technical Writing, Training, Program Management, Customer Oriented, Customer Satisfaction, Project Management, Leadership, Cloud Computing, Computer Hardware, Marketing, Retail, Sales, Troubleshooting, Management, Team Leadership, Customer Service, Business Strategy
Education
Arizona State University, W. P. Carey School of Business 2013 — 2014
Master of Business Administration (MBA), Management of Technology and Innovation
WP Carey School of Business, Arizona State University 2009 — 2011
Bachelor of Science, Computer Information Systems
Upwork May 2015 - Present
Foundations Public Schools February 2011 - Present
Elance-oDesk September 2013 - May 2015
Zuora June 2011 - August 2013
LiveOps January 2009 - June 2011
TraxStar Technologies June 2004 - January 2009
Skills
SaaS, Account Management, Client Relationship..., Customer Relations, Call Center, Process Improvement, HTML, Wordpress, Customer Marketing, Customer Success, Subscriptions, Salesforce.com, Customer Service, Program Management, Call Centers, Enterprise Software, CRM, Analytics, Marketing Strategy, WordPress, Cloud Computing, Product Management, Strategic Partnerships, Professional Services, Start-ups, E-commerce, Go-to-market Strategy, PaaS, Solution Selling, Leadership, Partner Management, Integration, Management, Cross-functional Team..., Strategy, Business Analysis, Email Marketing, Entrepreneurship, Team Leadership, Sales Operations, Lead Generation, Business Development
Education
Stanford University Graduate School of Business 2006 — 2006
Certificate, Summer Institute for General Management
Barnard College 2001 — 2004
Bachelor's Degree, Economics, Dance
Loyola Marymount University 2000 — 2000
Business, Dance
NewVoiceMedia August 2014 - Present
LiveOps July 2013 - August 2014
8x8, Inc. October 2010 - June 2013
inContact September 2009 - September 2010
CVS Caremark June 2008 - August 2009
H&R Block May 2007 - June 2008
Henry Schein May 2005 - December 2007
Rexnord 2004 - 2005
Kohl's Department Stores 2002 - 2004
WOW! Internet, Cable & Phone 2001 - 2002
Skills
Channel Management, Strategic Partnerships, Sales Management, Call Center, P&L Management, Contract Negotiations, Customer Experience, Sales Support, Sales Operations, Vendor Management, Contract Negotiation, Channel Partners, CRM, Operations Management, Team Management, Business Strategy, Cloud Computing, Salesforce.com, SaaS, Product Management, Management, Business Development, Start-ups, Enterprise Software, Recruiting, Call Centers, Integration, Training, Marketing, Strategy, Team Leadership, B2B, E-commerce, Account Management, New Business Development, Cross-functional Team..., Product Development, Leadership, Outsourcing, Solution Selling, Selling, Customer Satisfaction, Sales, Sales Process, Telecommunications, Business Networking, Lead Generation, Unified Communications, Direct Sales, Partner Management
Education
University of Phoenix 1995 — 1996
Bachelors Business Management, Business Management
Brigham Young University 1985 — 1990
Business Management
LiveOps January 2014 - Present
Apple June 2014 - August 2014
Jani-King International, Inc. December 1999 - September 2012
US Army March 1979 - March 1999
Skills
Team Building, Franchise Consulting, Entrepreneurship, Elder Care, Franchising, Customer Service, Marketing, Social Networking, Small Business, Marketing Strategy, Coaching, New Business Development, Budgets, Public Speaking
Education
Beulah Heights University 2015 — 2018
Master of Divinity (M.Div.), Religious Education
Sonship School of the Firstborn (SSOTF 2013 — 2014
Certificate, Transforming Servants into Sons, B
University of Mary Hardin-Baylor (UMHB) 2007 — 2014
Bachelor's degree, Interdisciplinary Studies, Graduated
Northside High School Atlanta, Ga.
State Farm November 2014 - Present
TEKsystems 2014 - 2015
TEKsystems 2014 - 2015
LiveOps March 2012 - August 2014
US Airways July 2010 - March 2012
US Airways December 2007 - June 2009
Televerde May 2007 - December 2007
Televerde May 2005 - May 2006
Televerde September 2004 - September 2005
Skills
Cisco Technologies, Documentations, ITIL, Change Management, Troubleshooting, Software Documentation, BGP, Call Center, Leadership, Call Centers, Hardware, Lead Generation, Management, XP, Windows 7, Software Installation, Team Building, Help Desk Support, IT Service Management, Data Center, IT Management, System Administration, Incident Management, Disaster Recovery, Information Technology, Active Directory, Vendor Management, Security, Service Delivery, IT Operations, Windows XP, Process Improvement, Enterprise Software, Customer Service, Service Desk
Education
SMCC 2012 — 2013
Cisco Network, Network Administration
Chapman University 1992 — 1993
Business Administration
Central
LiveOps March 2012 - Present
Excell Weight Products December 2009 - February 2011
eBay Inc May 2004 - August 2005
Skills
Salesforce.com, SaaS, Sales, Social Media, Cloud Computing, Social Media Marketing, Start-ups, Customer Service, Lead Generation, Strategic Partnerships, Business Development, Leadership, Marketing, Management, Product Marketing
Education
Arizona State University
LiveOps February 2013 - July 2013
ShoreTel June 2008 - January 2013
IBM MSS - Contractor January 2004 - March 2006
Ohio Online February 2003 - February 2004
New York Yankees July 2000 - August 2003
Toronto Blue Jays March 1997 - July 2000
Skills
Solution Selling, VoIP, Unified Communications, Channel, Managed Services, SaaS, Telephony, Telecommunications, Channel Partners, Video Conferencing, Direct Sales, Sales, Sales Operations, Salesforce.com, Cloud Computing, CRM, Selling, Sales Management, Product Management, Professional Services, Sales Process, Straight Talking, Enterprise Software, Go-to-market Strategy, Call Centers, Strategic Partnerships, Account Management, Lead Generation, Partner Management, Mobile Devices, Sales Enablement
Education
Cleveland State University 2003 — 2007
Bachelor's degree, Psychology
Bowling Green State University 2002 — 2003
Sports Management
Avon June 2007 - Present
LiveOps 2007 - Present
Vanguard GMAC November 2005 - December 2007
National City Bank April 1996 - July 1999
Mellon Bank April 1991 - April 1996
Skills
Customer Service, New Business Development, Account Management, Team Building, B2B
Education
Columbiana County Career and Technical Center 1983 — 1985
General Sales, Merchandising and Related Marketing Operations
Southern Local High School 1981 — 1985
Duffs Business College
Associates Degree, Marketing and Management
LiveOps June 2014 - Present
The Journey February 2010 - December 2014
Chai v' Shalom May 2010 - 2014
Skills
English, Microsoft Office, Computer Networking, German Translation, German Linguistics, Accounting Applications, Accounting, Editing, Research
Education
Philipps-Universität Marburg 1987 — 1990
3 years graduate studies, German/English
Antioch University 1977 — 1981
B.A., Foreign Civilizations and Languages
iCracked Inc. March 2015 - Present
LiveOps October 2012 - March 2015
Dell June 2011 - October 2012
Sybase / SAP March 2008 - June 2011
Sybase April 2006 - March 2008
CableWholesale.com September 2002 - April 2006
RANONE, Inc. March 2001 - October 2001
VikinGlobal 2000 - 2001
NCAL Computer Source 1999 - 2000
Skills
PHP, JavaScript, C++, Web Applications, Open Source Software, Mobile Internet, Perl, Java, MySQL, Team-oriented, Node.js, Network Engineering, Software Design, Shell Scripting, Cloud Computing, Apache, Databases, Linux, SaaS, SQL, Web Services, Ruby on Rails
Education
California State University-East Bay 1999 — 2001
Computer Science
NATURA SECRET January 2010 - Present
LiveOps September 2009 - Present
Plexus Marketing group July 2006 - October 2008
Education
Ashworth College 2001 — 2004
Associates, Human Resource Management
LiveOps March 2015 - Present
DeWinter Group 2014 - Present
Skills
Accounting, Process Improvement, Accounts Payable, Internal Controls, Financial Reporting, Microsoft Excel, US GAAP, General Ledger, Account Reconciliation
Education
California State University-San Marcos - College of Business Administration
Bachelor's Degree, Accounting
Skyline College
Real Estate
LiveOps January 2015 - Present
Target April 2012 - January 2015
Caesars Entertainment Corporation September 2006 - May 2012
Caesars Entertainment Corporation August 2005 - September 2006
LSS Data Systems May 2003 - January 2005
Skills
Superior Work Ethic, Strategic Planning, Process Improvement, Salesforce.com, Loyalty Marketing, Integrity, Database Marketing, Loyalty Programs, Customer Acquisition, Competitive Analysis, CRM, Direct Marketing, Business Intelligence, Segmentation, Analytics, E-commerce, Project Management
Education
University of Nevada Las Vegas Lee Business School 2007 — 2010
M.B.A., Finance
Augsburg College 2000 — 2003
B.A. Degree in Business Administration, MIS
ViziLoop LLC January 2014 - Present
Essess, Inc. 2012 - 2013
LiveOps 2010 - 2012
Swish Marketing 2008 - 2009
NebuAd 2007 - 2008
McCann Worldgroup 2005 - 2007
QuinStreet LLC 2003 - 2005
PricewaterhouseCoopers 2001 - 2002
BarterTrust (acquired by Intagio Media Services) 1999 - 2001
CyberSource Corp. 1998 - 1999
Skills
Strategy, Direct Marketing, CRM, Start-ups, Product Marketing, Analytics, SEM, Marketing, Marketing Communications, Advertising, Brand Development, Management, Multi-channel Marketing, Program Management, Sales, Mergers & Acquisitions, Analysis, Project Planning, Human Resources, Financial Services, Demand Generation, Lead Generation, Email Marketing, General Awesomeness, SaaS, Business Strategy, Product Management, Digital Marketing, Strategic Partnerships, Awesomeness, Online Marketing, SEO
Education
Harvard Business School 1995 — 1997
MBA, Marketing
Boston College 1987 — 1991
BS, Finance
Qualtrax, Inc. February 2015 - Present
Happy Conversations, Inc. October 2014 - February 2015
Bank of Floyd April 2014 - September 2014
StellarOne May 2013 - April 2014
iSoftStone January 2012 - January 2014
Lionbridge June 2012 - October 2012
LiveOps November 2011 - March 2012
SunTrust March 2008 - November 2011
Skills
Quality Assurance, Applications, Microsoft Office, Microsoft Excel, Microsoft Word, Access Database, Customer Service, Customer Support, Technical Support, Track-It, Vertex, Argo, Teller Operations, PowerPoint, Apple, Windows, Turbo Tax, Troubleshooting, Sales, Problem Solving, Banking, Time Management, Retail, Databases, Data Entry, Leadership, Outlook, Training, Access
Education
Christopher Newport University 2000 — 2003
Bachelor of Arts, Fine/Studio Arts, General
Christopher Newport University 2000 — 2003
Bachelor of Arts (B.A.), Fine and Studio Arts
BrightFunnel May 2013 - Present
Zamanzar Advisory Pvt. Ltd. June 2007 - Present
IntroRocket, Inc. April 2011 - November 2012
Trulia April 2006 - June 2007
LiveOps December 2005 - April 2006
LiveOps April 2005 - December 2005
Netscape 2002 - 2003
Netscape 2000 - 2002
Netscape 1998 - 2000
Netscape 1997 - 1998
Skills
JavaScript, XML, Ruby on Rails, Scalability, Java, MySQL, Web Services, LAMP, Mobile Devices, C++, PHP, Open Source, Software Development, Objective-C, Perl, HTML, SOAP, Symfony, Apache, Memcached, Windows, Linux, Mac OS X, iOS development, Android Development, Start-ups, Enterprise Software, Ruby, C, CSS, Pascal, WSDL, PostgreSQL, Grails, Pentaho, AngularJS, Twitter Bootstrap, XSLT, XPath, Groovy
Education
Stanford University 2003 — 2005
MS
Cornell University
BS
Sardar Patel Vidyalaya
The Doon School
StreetPrices.com March 2006 - Present
LiveOps August 2004 - January 2006
Netscape June 1999 - August 2004
Skills
Perl, JavaScript, Scalability
Education
California Institute of Technology 1995 — 1999
B.S.
White Dog Consulting October 2003 - Present
LiveOps October 2011 - August 2012
ACCENT Marketing July 2010 - July 2011
InfoCision Management Corp. March 2001 - July 2010
The Point of Contact February 2000 - March 2001
Packard Bell / NEC/ Alorica January 1998 - January 2000
Convergys Corporation January 1995 - January 1998
Skills
Lead Generation, Direct Marketing, CRM, Digital Marketing, Business Development, Strategy, Start-ups, Telemarketing, Call Centers, Sales, Call Center, Marketing, Outsourcing, Customer Experience, Management, Sales Process, Team Leadership, Customer Service, BPO, Sales Management, Selling, New Business Development, Solution Selling, Marketing Strategy, Online Marketing, Account Management, Telecommunications, Negotiation, Multi-channel Marketing, Social Media Marketing, Social Media, Analytics, Financial Services, P&L Management, Customer Relations, Ideation, Client Services, Six Sigma, Lean Management, IT Strategy, IT Management, IT Outsourcing, Offshoring, Nearshore, Profitable Growth, Profit Maximization, Great Motivator, Mergers & Acquisitions, Kaizen, Kaizen Leadership
Education
Brigham Young University 1994 — 1996
Master's
Brigham Young University 1990 — 1994
BA
Kenexa, an IBM Company March 2011 - Present
LiveOps April 2008 - March 2011
Countrywide November 2005 - April 2008
Countrywide Bank, FSB 2005 - 2008
Pridestaff 2005 - 2005
Skills
Recruiting, Sourcing, Temporary Placement, Management, Temporary Staffing, Taleo, Call Centers, PeopleSoft, Interviews, Applicant Tracking..., College Recruiting, Talent Acquisition, Hiring, Leadership, Internet Recruiting, Coaching, Talent Management, Screening, Human Resources
Education
Arizona State University 1999 — 2004
Bachelor of Arts (B.A.), Political Science and Government
Groupon November 2014 - Present
Groupon May 2011 - October 2014
LiveOps April 2010 - May 2011
LiveOps February 2009 - April 2010
McCormick & Company May 2008 - August 2008
Patni Computer Systems Ltd June 2004 - April 2007
Skills
Distributed Systems, Java, Hadoop, Algorithms, MapReduce, Unix, HBase, MySQL, REST, Data Structures, Message Broker, Message Queue, Hive, Linux, Big Data, Server Architecture, Personalization, NoSQL, Apache Storm, Apache Kafka, Apache Sto, Redis, Big, Agile Methodologies
Education
Carnegie Mellon University 2007 — 2008
M.S., Information Systems Management
Pune University 2004 — 2006
MS, Computer Science
Pune University 2001 — 2004
BS, Computer Science
LiveOps June 2011 - Present
Two Turtle Multimedia January 2001 - Present
Corpedia August 2008 - June 2011
Mesa Community College August 2006 - June 2007
Thomson August 2006 - May 2007
Education
Arizona State University West 2004 — 2006
LiveOps June 2010 - Present
FriendFinder Networks, Inc. June 2009 - June 2010
Nextrials, Inc. February 2009 - May 2009
NetApp October 2008 - February 2009
Google September 2007 - September 2008
Postini, Inc. August 2006 - September 2007
Barclays Global Investors September 2005 - August 2006
Skills
Apache, Agile Methodologies, JavaScript, Perl, MySQL, Ruby, Ruby on Rails, C++, CSS, Object Oriented Design, User Interface Design, CoffeeScript, Mod_perl, Scalability, CVS, Linux, Distributed Systems, Unix, REST, Software Development, Cloud Computing, SOA, Scrum, Bash, Git, SQL, Shell Scripting, Open Source, Python, Subversion, Software Engineering
Education
California State University-East Bay 2009 — 2012
Masters, Applied Mathematics
University of Calicut 1992 — 1995
B.Tech, Electrical and Electronics Engineering
Kendriya Vidyalaya 1984 — 1991
XII
Liveops October 2008 - Present
MarketSource September 2007 - January 2008
MarketSource 2007 - 2008
Intelistaf Healthcare January 2006 - May 2007
Progressive Nursing Staffers August 2005 - January 2006
Skills
Applicant Tracking..., Talent Acquisition, Recruiting, HRIS, Employee Relations, Human Resources, Benefits Administration, Technical Recruiting, Deferred Compensation, Sourcing, Performance Management, Employee Benefits, Internet Recruiting, Training, Personnel Management, Onboarding
Education
Troy State University 2003 — 2004
MBA, Human Resources Management
Southern University and Agricultural and Mechanical College at Baton Rouge 2000 — 2003
BS, Business Managerment
Clark Atlanta University 1999 — 2000
Bachelor's degree, Business Management
LiveOps Sales ManagerVictoria's SecretSeptember 1993 - May 2006
Victoria's Secret Direct 1993 - 2006
Education
Auburn University
LiveOps April 2011 - Present
LiveOps September 2007 - April 2011
ING Funds July 2006 - July 2007
ING Funds May 2004 - July 2006
Skills
Forecasting, Call Centers, Cross-functional Team..., Analytics, Call Center, Data Analysis, Start-ups, Customer Service, Professional Services
Education
Arizona State University - W. P. Carey School of Business 1996 — 2000
Bachelor of Science, General Management
International School of Bern, Switzerland 1988 — 1993
Alcatel-Lucent April 2010 - Present
Alcatel-Lucent April 2010 - Present
LiveOps June 2009 - April 2010
Nuance Communications October 2007 - May 2009
Ditech Networks, Inc. October 1998 - September 2007
Ditech Comunications 1998 - 2007
Digital Link March 1994 - October 1998
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Telecommunications, Management, Leadership, Expenses, Outlook, Administrative..., Sales, Budgets, Microsoft Office, Time Management, Interviews, Coordination, Word, Excel, Problem Solving
Education
California State Polytechnic University-Pomona 1976 — 1977
Landscape Architecture
Modesto Junior College 1971 — 1973
AA, Architecture
LiveOps January 2008 - February 2015
Saba Software 1999 - 2008
Skills
SaaS, Cloud Computing, Salesforce.com, Call Centers, Professional Services, CRM, Start-ups
Education
Cañada College 2009 — 2012
Certified Parelegal, Contracts Administration, 3.99
Canada College, San Jose State
TeleTech December 2014 - June 2015
Alpine Access July 2013 - November 2014
LiveOps August 2005 - June 2013
Kelly Connect June 2012 - August 2012
Kansas Elks Training Center for Handicapped September 2002 - March 2004
NCS Pearson July 2001 - May 2002
CoreComm September 1999 - February 2001
Jade Technologies, Inc November 1997 - June 1999
Skills
Customer Service, Telephone Skills, Second Life, Customer Satisfaction, Online Research, Filing, Outlook, Windows 7, Call Centers, Office Management, Administrative..., typing, computers, Call Center, Time Management, Fax, Photoshop, Digital Photography, Web Chat
Education
Bryant and Stratton College-Online 2011 — 2013
Associate of Science (AS), Interactive Multimedia Design, 3.9
University of Wisconsin-Milwaukee 1988 — 1988
none, Liberal Arts and Sciences, General Studies and Humanities
Cardinal Stritch University 1985 — 1986
none, Liberal Arts and Sciences, General Studies and Humanities
Hartland Arrowhead HS, college 1981 — 1985
High School diploma, Business focus
Apple July 2015 - Present
Apple April 2014 - June 2015
Apple Inc. April 2011 - April 2014
Tesla Motors June 2010 - September 2010
Berserker Cycle Design July 2008 - August 2009
Tesla Motors June 2008 - September 2008
LiveOps June 2005 - August 2007
YMCA of Greater Dayton June 2005 - August 2005
Skills
Solidworks, Manufacturing, Automation, Product Development, Product Management, Matlab, Manufacturing..., Engineering, Automotive, Lean Manufacturing, Program Management, Robotics, Inventor, RobCAD, FEA, Surface Metrology, Production Process..., Testing, Minitab, Kaizen, Finite Element Analysis, Design of Experiments, Rapid Prototyping, Design for Manufacturing, Engineering Management, SolidWorks
Education
California Polytechnic State University-San Luis Obispo 2006 — 2010
BS, Mechanical Engineering
Angelo State University October 2010 - Present
Angelo State University January 2009 - October 2010
TRG Customer Solutions February 2008 - December 2008
LiveOps October 2006 - December 2007
Sitel July 1996 - November 2006
Education
Angelo State University 1989 — 1993
BBA, Accounting and Marketing
Perry Marshall Corporation November 2014 - Present
Elite Volleyball Coach (Sky Sports; Palm Beach Juniors) September 2014 - Present
Indian River State College (Adjunct Philosophy Professor) June 2013 - Present
Colorado Christian University January 2012 - Present
Go van Gogh, Inc. April 2004 - December 2014
Building Science Environmental Services, LLC May 2006 - May 2010
LiveOps April 2002 - April 2004
Kemper Insurance 1993 - 2002
Skills
Customer Relations, Problem Solving, Strategic Planning, Team Building, Start-ups, Customer Service, Project Management, Public Speaking, Sales, Management, Social Media, Entrepreneurship, Program Management, Coaching, Marketing, Contract Negotiation, Fundraising, Business Development, Social Networking, Process Improvement, Leadership, Team Leadership, Budgets, Marketing Strategy, Retail, Teaching, Organizational..., New Business Development, Small Business, Nonprofits, Event Management, Editing, Government, Public Relations, Community Outreach, Staff Development, Negotiation, Advertising, Recruiting, Business Planning, Strategy, Event Planning, Operations Management, Training
Education
The George Washington University 1990 — 1993
Master of Arts, Applied Philosophy (Emphasis on Ethics and Policy), 3.5
Florida State University 1984 — 1986
Bachelor of Arts, Political Science (Minor: Creative Writing), 3.75 (Cum laude)
Clemson University 1982 — 1984
General Studies
Airbnb October 2014 - Present
Franklin Templeton Investments June 2011 - October 2014
Facebook April 2010 - May 2011
LiveOps 2008 - January 2010
JB Hunt January 2006 - June 2006
Shirtworks, LLC August 2004 - September 2005
Skills
Access, Microsoft Excel, Salesforce.com, Management, Human Resources, Analytics, Databases, Time Management, Customer Service, Customer Satisfaction, PowerPoint, Microsoft Word, VBA, Facebook, HRIS, PeopleSoft, Data Analysis, Program Management, Business Analysis, SharePoint, Process Improvement, Analysis
Education
University of Phoenix 2006 — 2008
MBA, Business Administration
Auburn University 2002 — 2005
BS, Business Logistics
Google February 2014 - Present
Luminate Inc May 2010 - January 2014
LiveOps Inc January 2009 - May 2010
LiveOps May 2007 - December 2008
LiveOps May 2005 - May 2007
Skills
Analytics, Product Management, Cloud Computing, Start-ups, Cross-functional Team..., Product Marketing, Account Management, Project Management, SaaS, Digital Media, Online Advertising, Professional Services, Salesforce.com, Mobile Devices, Strategic Partnerships, Strategy, CRM, Sales, Team Leadership, E-commerce, Enterprise Software
Education
University of California, Berkeley 2012 — 2014
Master of Business Administration (MBA)
Cornell University
BS, Policy Analysis and Management
LiveOps May 2006 - Present
LiveOps May 2006 - Present
Limited Brands Call Center October 1996 - May 2006
Education
Glen Oak High School
Bowling Green State University
English Major
Kent State University - Stark Campus
English Major
Avaya November 2013 - Present
LiveOps May 2011 - November 2013
Cisco Systems November 2010 - May 2011
Convergys September 2008 - August 2009
Intervoice September 2006 - September 2008
Nuasis November 2003 - September 2006
Legato Systems October 2000 - August 2003
Cellular One September 1997 - August 2000
Burchell Publishing Group November 1995 - September 1997
Weeks & Associates; Legris & Associates; Edward Howard & Co. February 1991 - November 1995
Skills
Partnerships, Mergers, Analysts, Messaging, Product Marketing, Communication Training, SaaS, Product Management, Salesforce.com, Public Relations, Content Management, B2B, Crisis Communications, Internal Communications, Corporate Communications, Enterprise Software, Go-to-market Strategy, Social Media, Analyst Relations, Mergers & Acquisitions, Strategic Communications, Press Releases, Press Relations, Marketing Communications, Contact Center Strategy, Customer Engagement, Product Strategies, Corporate Strategy...
Education
Central Michigan University 1986 — 1990
BA, Journalism
LiveOps January 2013 - Present
Convergys October 2012 - December 2012
Sykes Enterprises August 2007 - August 2012
LiveOps January 2004 - 2007
Sykes Enterprises April 2000 - November 2003
Skills
CCNA, OS X, Juniper, Databases, Microsoft SQL Server, Red Hat Linux, Cisco Routers, Laptops, Testing, EIGRP, A+ Certified
Education
American Intercontinental University 2002 — 2003
Bachelors, Information Technology
Hazard Community College 1987 — 1989
Associates, Science
Northern Kentucky University 1985 — 1987
Psychology
University of Kentucky 1984 — 1985
Spanish, Latin
ICS
Accounting
MobileIron February 2014 - August 2015
Omnicell Inc January 2013 - February 2014
LiveOps March 2006 - December 2010
Infinera 2005 - 2006
Verisign Inc November 1996 - November 2001
Cadence Design Systems November 1989 - April 1995
Lockeed Missles and Space 1987 - 1989
Skills
Program Management, Cross-functional Team..., SaaS, Management, Process Improvement, Facilities Management, Vendor Management, Project Management, Contract Negotiation, Outsourcing, Leadership
Education
Cal Poly San Luis Obispo 1982 — 1986
Bachelor's degree, Industrial Technology/Facilities Management
University of California, Santa Barbara 1980 — 1981
LiveOps 2012 - Present
Skills
Customer Experience, Customer Satisfaction, Account Management, Customer Retention, Telemarketing, Customer Service, Sales, Direct Sales, CRM, Lead Generation, Sales Management, Team Building, Workforce Management, BPO, SaaS, Telecommunications, Sales Operations
Education
Concorde Career Institute-Jacksonville 1986 — 1987
MotherMutt Collectibles OwnerMotherMutt CollectiblesSeptember 2013 - Present
MotherMutt Collectibles September 2013 - Present
Smothered Mutt, LLC September 2011 - August 2013
Ozark Mountain Seed Hoes April 2010 - August 2013
LiveWork/LiveOps April 2010 - May 2011
LiveOps April 2010 - May 2011
NACHC April 2001 - March 2010
Ridge Market & Italian Deli March 1997 - September 2005
Chase Tiles May 1998 - March 2001
U.S. Census Bureau October 1999 - April 2000
Skills
Consulting, Customer Service, Sales, Leadership, Microsoft Excel, Training, Microsoft Office, Microsoft Word
Education
Felician College 1983 — 1985
Nursing
Bergen Community College
Computer Science
Fairleigh Dickinson University
Mathematics
Rutgers University
Biochemistry/ Mathematics
Liveops January 2007 - Present
Skills
Microsoft Office, Team Leadership, VoIP, Microsoft Excel, Linux, Customer Service, Accounts Receivable, Payroll, Bookkeeping, Accounts Payable, Data Entry, Logistics, Provider Relations
Education
Colorado Technical University-Online 2009 — 2010
Medical Billing & Coding
LiveOps March 2015 - Present
Ashton Tiffany LLC. June 2009 - March 2015
Bank of America April 2008 - February 2009
Skills
Property & Casualty..., Workers' Compensation..., General Insurance, Risk Management, Enterprise Risk..., Operations Management, Account Management, Risk Analysis, Business Development, Commercial Insurance, Loss Prevention, Loss Prevention..., Data Analysis, Business Analysis, Product Marketing, Claims Management, Insurance, Underwriting, Customer Service, Microsoft Office, Strategic Planning, Leadership, Liability, Project Management, Training, Claim, Microsoft Excel, Financial Risk
Education
Arizona State University
Advanced Call Center Technologies May 2014 - Present
Connextions July 2013 - February 2014
Advanced Call Center Technologies January 2013 - July 2013
Acquinity Interactive May 2011 - December 2012
LiveOps October 2007 - November 2011
K-Designers March 2007 - September 2007
Ameriwest Financial August 2000 - August 2006
K-Designers August 2000 - August 2001
Discovery Call Center Solutions October 1996 - August 2000
Skills
Call Center, Lead Generation, Account Management, Direct Response, Process Improvement, Team Building, Customer Acquisition, Call Center Development, Workforce Management, Customer Experience, B2B, Operations Management, Training, Call Centers, Project Management, Leadership, Direct Marketing, Start-ups, Performance Management, Sales, Telemarketing, Customer Retention, Strategic Planning, Enterprise Software
Education
American River College 1995 — 1997
Design By Humans June 2015 - Present
11 Main, an Alibaba Group Company October 2013 - June 2015
Auctiva July 2011 - January 2014
Lulus.com June 2010 - July 2011
TruckerDeluxe.com October 2010 - June 2011
LiveOps October 2010 - December 2010
Skills
Editing, Social Networking, WordPress, SEO, Social Media, Web Design, Photoshop, Social Media Marketing, HTML, Blogging, Microsoft Office, InDesign, Illustrator, SEO copywriting, Online Marketing, Customer Service, Microsoft Excel, Video Editing, Dreamweaver, Writing, Photo editing, Videography, Adobe Premiere Pro, Adobe After Effects, Audio Editing, Photo Shoot Production, Portrait Photography, Commercial Product..., Advertising, E-commerce, Management, Facebook, Newsletters, Creative Direction
Education
CSU Chico 2006 — 2010
Bachelors, English
California State University-Chico
Bachelor of Arts (B.A.), English Language and Literature/Letters
Integra Staffing April 2009 - June 2014
apac August 2013 - March 2014
liveops January 2012 - January 2014
The Assurance Group June 2012 - September 2012
arise.com January 2012 - April 2012
Walmart August 2011 - January 2012
Connextions September 2011 - December 2011
US Census Bureau April 2010 - June 2010
Discount Check Cashers July 2009 - March 2010
US Postal Service January 1986 - January 2006
Skills
Microsoft Excel, Call Center, Customer Service, Troubleshooting, Microsoft Office, Public Speaking, Data Entry, Call Centers, Training, Insurance, Management, Customer Satisfaction, Access, Outlook, Team Building, Time Management, Process Improvement, Team Leadership, Sales, PowerPoint, Leadership, Recruiting, Employee Relations, Microsoft Word, Administration, Account Management, Coaching, Human Resources, Inventory Management, Customer Retention, Banking, Strategic Planning, Software Documentation, Employee Training, Administrative..., Marketing, Operations Management, Employee Benefits, Teamwork, Selling, PeopleSoft, Budgets, System Administration, Event Planning, Analysis, Supervisory Skills
Education
Central Piedmont Community College 2010 — 2012
Business Administration
VIPdesk September 2011 - Present
West at Home April 1989 - September 2010
LiveOps February 2005 - August 2010
Skills
Speech, Telecommunications, Customer Service, Call Center, Outlook, Customer Relations, Word, PowerPoint, Telephone Skills, Problem Solving, Microsoft Office, Account Management, Social Media, Excel, Inventory Management, Data Entry, Customer Satisfaction, Team Building, Public Relations, Writing, Windows, Negotiation, Public Speaking, Social Networking, Teamwork, Supervisory Skills, Scheduling, Hiring, Retail, Troubleshooting, Online Marketing, Sales Management, Time Management, Call Centers, Event Management, Sales, Leadership, Microsoft Word, Customer Retention, Microsoft Excel
Education
Colorado Technical University-Online 2010 — 2011
criminal justice
Jones International University 2009 — 2010
business communications
Dynamic Life Chiropractic August 2011 - Present
Pearls of Wisdom January 2011 - Present
LiveOps June 2007 - December 2010
Jewish Community Center May 2003 - August 2009
Skills
Corel • Paint Shop..., Project Planning, Project Implementation, Project Coordination, Project Execution, Microsoft Office, Adobe Creative Suite, Phone Etiquette, Business Intelligence, Business Etiquette..., Team Building, Team Management, Team Leadership, Virtual Teams, Multitasker, Customer Relations, Customer Service, Customer Retention
Education
American Public University System
Bachelor of Science, International Relations
Henry Ford Community College
LiveOps Board DirectorJudge's Park2012 - January 2013
Penn State University September 2009 - 2012
Skills
Program Development, Community Outreach
Education
Penn State University 2009 — 2012
Law and Society, (B.A.), Law and Legal Studies
Butler County Community College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), General Education, Pre-law
Looker May 2014 - Present
NexRep, LLC May 2013 - May 2014
LiveOps April 2012 - May 2013
PERTS April 2012 - August 2012
LiveOps January 2011 - April 2012
LiveOps December 2008 - January 2011
LiveOps April 2008 - December 2008
LiveOps June 2005 - April 2008
Skills
Workforce Management, Crowdsourcing, Call Routing, Distributed Team..., Analytics, Data Analysis, Operations, Process Optimization, Program Management, Account Management, Forecasting, Excel, PHP, MySQL, HTML + CSS, Microsoft Excel, Call Center, Cloud Computing, Call Centers, Management, Project Management, Leadership
Education
Cornell University 2001 — 2005
Bachelor of Science, Mechanical and Aeronautical Engineering
Apple June 2013 - Present
LiveOps May 2013 - Present
Verizon Wireless June 2007 - May 2013
DialAmerica April 2005 - June 2007
First Federal of Lakewood July 1997 - March 2005
Skills
Wireless, Telecommunications, Direct Sales, Customer Retention, Cellular Communications, Mobile Devices, Sales Operations, Solution Selling, Customer Experience, Customer Satisfaction, Account Management, Sales Management, Sales, Training
Education
Cuyahoga Community College 1998 — 2004
Associate's degree, Business Administration and Management, General
LiveOps December 2010 - Present
Education
Community College of Southern Nevada 2011 — 2013
Associate of Arts (AA), Special Education and Teaching
LiveOps January 2013 - Present
West at home, LLC July 2010 - May 2013
Lund International August 2009 - June 2011
Gwinnett Medical Center October 2007 - July 2009
Brookdale University Hospital July 2003 - June 2007
Skills
Healthcare Management, Health Insurance, Healthcare Information..., Customer Service, Customer Experience, Direct Response
Education
Ultimate Medical Academy 2011 — 2013
Bachelor of Science, Medical Office Management Human Resource Managem
American InterContinental University
BS, Healthcare Management and Administration
LiveOps June 2011 - Present
Education
Cleveland State University 2013 — 2017
Finance, General
Cuyahoga Community College
Brighthouse Networks June 2013 - Present
LiveOps February 2012 - June 2013
Ameristar Casino Hotel East Chicago April 2010 - February 2012
Education
Indiana Institute of Technology 2014 — 2016
Bachelors Business Management
Kaplan College-Hammond 2004 — 2006
Billing/Coding