LiveOps Inc
Industry: Company
DescriptionLiveops is a cloud call center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2002 by Wendell Brown and Bill Trenchard, and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida. Headquarters: Scottsdale, AZ CEO: Greg Hanover Founded: 2000 SVP: Doug DeBolt (Client, Business Dev) Founders: Maynard Webb, Wendell Brown, Doug Feirstein, Bill Trenchard, Steve Doumar Subsidiaries: Keniks, LLC, UserEvents, Inc.
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LiveOps Inc Employees
LiveOps, Inc April 2008 - February 2011
Partners In Your Community, Inc. July 2001 - July 2003
Parents as First Teachers August 1991 - August 1992
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML, Windows, Time Management
Education
Ozarks Technical Community College 2014 — 2016
Southwest Baptist University 1989 — 1991
Bachelor of Science (B.S.), Elementary Education and Early Childhood
Liveops Inc April 2015 - Present
Babb, Inc. January 2014 - December 2014
Transamerica November 2010 - March 2013
Allstate December 2008 - September 2010
State Farm April 2008 - December 2008
Atlantic Underwriting Agency June 2007 - March 2008
Berean Bible Church April 2004 - February 2007
Harleysville Insurance March 2002 - April 2004
National Penn December 1998 - February 2002
Allied Office Supply May 1988 - August 1988
Skills
Sales, Friendly Personality, Product Knowledge, Negotiation, Piano Playing, Motivated self-starter, Fun, Thorough Research, Leadership, Insurance, Property & Casualty..., Licensed Life & Health..., Mathematics Education, Account Management, Underwriting, Casualty, Umbrella Insurance, Term Life Insurance, Life Insurance, Liability Analysis, Legal Liability, Universal Life, Whole Life, Fixed Annuities, Long Term Care Insurance, Commercial Lines, Disability Insurance, Licensed Property &..., Licensed Life Insurance..., IRAs, Health Insurance, Long-term Care, Homeowners, Critical Illness, Variable Annuities, Life & Health Insurance..., Commercial Insurance, Roth IRA, 401k, Retirement, Health Savings Accounts, Casualty Insurance
Education
Bob Jones University 1988 — 1992
Bachelor of Arts (BA), Religion/Religious Studies
Tabernacle Christian School 1986 — 1988
High School Diploma, General Studies
LiveOps, Inc. July 2013 - Present
Ponte Vedra Corporation June 2004 - August 2013
Vicar's Landing Retirement Community April 2004 - May 2004
RR Donnelley Logistics February 2003 - February 2004
Life Settlement Service Corporation February 2002 - September 2002
Sawyer/Teco Gas Company November 2000 - September 2001
Sole Proprietor/Manager May 1985 - October 2000
Skills
Administrative..., Access, Outlook, Invoicing, Customer Service, Accounts Receivable, Payroll, Management, Microsoft Excel, Microsoft Word, Sales, Inventory Management, Fax, Data Entry, Teamwork, Office Management, Spreadsheets, Filing, 10 Key, Research, Telephone Skills, Receptionist Duties, Call Centers, Time Management, Process Scheduler, Office Administration
Education
LiveOps University 2013 — 2013
Independent Agent Certified, 60+ hours of Certifications for Call Center and National TV Products
Jacksonville Career Vocational School 2002 — 2002
Certification, Computerized Business Services, 120 Hours
Clarion Vocational School, Clarion, PA 1999 — 1999
Certification, Medical Office Assistant, 45 Hours
Texas A&M University 1998 — 1998
Certification, Office Management/Para-Medical Training, 100 Hours
Pittsburgh Beauty Academy, Pittsburgh, PA 1983 — 1985
Aesthetics & Business Management, Licensed Aesthetician/Business Management - 1450 hours
Clarion University of Pennsylvania 1975 — 1976
1 Year General Study, Psychology
Transportal Transcription Services February 2014 - Present
Avon September 2013 - Present
Liveops Inc December 2011 - Present
Carolinas HealthCare System, NE November 2007 - July 2012
Prison Health Services October 1992 - October 1995
Philadelphia Pa 1990 - 1991
American Friends Service committee June 1980 - June 1988
Skills
Entrepreneurship, Strategic Planning, Public Speaking, Wellness, Healthcare, Marketing Strategy, Coaching, Team Building, New Business Development, Social Media, Marketing, Business Strategy, Fitness, Nutrition, Start-ups, Customer Service, Social Media Marketing, Sales, Training, Social Networking, Retail, Data Entry, Budgets, Merchandising, Sales Management, Leadership, Small Business
Education
Livingstone College 2002 — 2003
Business Administration and Management, General
Community College of Philadelphia 1988 — 1990
AAS, Health Information Management
Bloomsburg University of Pennsylvania 1976 — 1978
Liberal Arts and Sciences/Liberal Studies
Yahoo September 2014 - Present
Luminate Inc July 2011 - September 2014
Pixazza March 2008 - July 2011
LiveOps, Inc April 2006 - March 2008
Pulse Entertainment February 2005 - April 2006
LiveOps March 2002 - February 2005
Tellme Networks July 2000 - March 2002
Geocast Network Systems March 1999 - July 2000
Netscape Communications January 1996 - October 1998
Hardees Food System June 1989 - September 1990
Skills
Applesoft BASIC, Integer BASIC, 6502 Assembly, Pascal, Turbo Pascal, Object Pascal, C, C++, MFC, Java, Perl, JavaScript, HTML, HTML 5, Python, CSS, CSS3, Ruby on Rails, Software Development, Software Engineering, Scalability
Education
University of Illinois at Urbana-Champaign 1993 — 1995
MCS, Computer Science
University of Minnesota-Morris 1989 — 1993
BA, Computer Science
NIH/NCI February 2013 - Present
Johns Hopkins University September 2004 - January 2013
LiveOps, Inc May 2003 - July 2004
Reshape August 2002 - April 2003
Network Physics April 2001 - July 2002
myCFO January 2000 - January 2001
Geocast Network Systems April 1999 - January 2000
Netscape Communications Corporation October 1994 - April 1999
Taos May 1994 - October 1994
Skills
RNA Biology, Unix Administration, Gel Electrophoresis, in Situ Hybridization, Immunohistochemistry, Fluorescence Microscopy, Mouse Models, E. coli, Northern Blotting, Western Blotting, Southern Blot, Radiolabeling, Data Analysis, PowerPoint, Illustrator, Mac OS X, FreeBSD, Linux, Perl, Unix Shell Scripting, PCR, real-time PCR, Protein Purification, Protein Expression, Teaching, Microsoft Excel, Molecular Cloning, Pymol, System Monitoring, HTML, CSS, SDS-PAGE, Sucrose Gradients, RNA isolation, RNAi, recombinant DNA..., Scientific Writing, Molecular Biology, Cell Biology, Cell Culture
Education
The Johns Hopkins University 2004 — 2013
Doctor of Philosophy (Ph.D.), Cell, Molecular, Developmental Biology and Biophysics Program
Mary Baldwin College 1988 — 1992
B.A, Biology and Chemistry
Celerity Consulting Group January 2014 - Present
Celerity Consulting Group January 2013 - December 2013
Celerity Consulting Group May 2012 - January 2013
Celerity Consulting Group August 2011 - May 2012
LiveOps, Inc March 2010 - September 2011
Alachua County Facilities Management May 2008 - July 2008
EH Building Group, LLC June 2005 - June 2007
Skills
Project Management, Data Analysis, ArcGIS, Microsoft Excel, Microsoft Office..., Microsoft Access, Microsoft Outlook, Microsoft Office, Budget Estimating, Data Manipulation, Document Management, Strategy, Management Consulting, Analysis, Visio, Quality Assurance, Business Analysis, Process Improvement, Access
Education
University of Florida 2007 — 2011
Bachelors of Arts, Environmental Science
Sprint Nextel May 2010 - May 2012
BD's Mongolian Grill November 2005 - November 2010
La-Z-Boy Furniture Galleries November 2007 - April 2009
LiveOps, Inc. March 2006 - January 2009
Skills
Customer Service
Education
Henry Ford Community College 2005 — 2009
Associate, Business
Wayne State University
Bachelors, Finance
BrightPoint Security, formerly Vorstack February 2015 - Present
Carey School September 2012 - Present
BrightPoint Security, formerly Vorstack 2011 - February 2015
Hidden Villa, Los Altos Hills October 2008 - September 2012
Foundation Capital January 2011 - October 2011
LiveOps, Inc. October 2003 - January 2011
Kudzu Interactive March 2007 - May 2010
Inktomi 2000 - 2003
Mojam Media 2000 - 2000
Wilson Sonsini Goodrich and Rosati September 1997 - 2000
Skills
Venture Capital, Entrepreneurship, Start-ups, Crowdsourcing, Cloud Security, Virtual Teams, Corporate Law, Philanthropy, General Corporate..., Management, PFI, SaaS, Strategy, Cloud Computing, Strategic Planning, Business Strategy, Business Development, Corporate Governance, Program Management, Go-to-market Strategy, Enterprise Software, Cross-functional Team...
Education
University of Chicago Law School 1994 — 1997
JD
University of California, Davis 1990 — 1993
BA, Economics
PGHS
KAMMOK™ March 2015 - Present
Wearable Intelligence June 2014 - October 2014
HVF Labs November 2011 - October 2013
LiveOps, Inc. February 2009 - January 2010
LiveOps, Inc. June 2007 - January 2009
Mercer Management Consulting July 2006 - March 2007
Sabre Holdings May 2005 - August 2005
OMD June 2003 - August 2003
RapidIO Trade Association January 2003 - May 2003
Austin Theatre Alliance February 2003 - April 2003
Skills
Data Analysis, Competitive Analysis, Forecasting, Product Management, Product Marketing, Business Development, Project Management, Business Strategy, Cross-functional Team..., Entrepreneurship, Business Analysis, Market Research, Marketing Strategy, Product Development, Analytics, Start-ups
Education
The University of Texas at Austin 2001 — 2005
BBA, Business Honors Program, Marketing
The University of Texas at Austin - The Red McCombs School of Business 2001 — 2005
Bachelors of Business Administration, Business Honors Program and Marketing
Agronomic Technology Corp 2013 - Present
SoftVox January 2012 - July 2013
Expert Planet July 2009 - July 2013
Various October 2008 - June 2010
LiveOps Inc March 2004 - March 2008
BuildSite LLC March 2002 - March 2004
Tellme Inc February 2000 - July 2001
Skills
SaaS, Scalability, Perl, MySQL, Web Applications, Cloud Computing, Web Services, Linux, Analytics, Apache, Amazon Web Services..., HTML, AJAX, Distributed Systems, REST, SOAP, Databases, Integration, Ruby, Software Engineering, PostgreSQL, Architectures
Education
University of Illinois at Urbana-Champaign 1995 — 1999
Bachelor of Science (B.S.), Psychology, Cognitive Neuroscience
Guilford County Schools August 2014 - Present
Potter's House Ministries, Inc October 2009 - Present
Lady Judah Enterprises November 2012 - Present
Expert Planet, LLC January 2010 - Present
AmeriCorps ACCESS Project September 2013 - August 2014
Brother's Siding & Roofing, Inc May 2011 - July 2013
WLXI Channel 6 April 2009 - November 2011
LiveOps, Inc November 2008 - April 2011
CTS Productions THE MIC 2010 - 2011
Primerica Financial Services July 2006 - February 2009
Skills
Video, Public Relations, Final Cut Pro, Advertising, Marketing, Mac OS, Microsoft Office, Leadership, Project Management, Sound, Customer Service, Time Management, Directing, Teamwork, Spanish, Strategic Planning, New Business Development, Workshop Facilitation, Pro Tools, Scripting, Social Media, Social Networking, Social Media Marketing, Training, Management, Editing, Facebook, Strategy, Video Production, Sales, Event Management, Event Planning, Creative Direction, Photoshop, Digital Media, Fundraising, Creative Writing, Online Marketing, Outlook, Press Releases, Public Speaking, Entrepreneurship, YouTube, Digital Marketing, WordPress, Blogging, Online Advertising, SEO, Small Business, Marketing Communications
Education
Colorado Technical University 2013 — 2016
Doctor of Management, Global Leadership
Full Sail University 2012 — 2013
Master of Arts (MA), New Media Journalism
University of North Carolina at Greensboro 2003 — 2007
BA, Communication Studies, Spanish
University of North Carolina at Greensboro 2003 — 2007
Bachelor of Arts; Bachelor of Arts, Communication Studies; Romance Languages
Instituto Tecnológico y de Estudios Superiores de Monterrey 2005 — 2005
Vocacionales
NCHS - West 1999 — 2003
Diploma, Vocational
RiskIQ January 2015 - Present
LiveOps Inc. May 2013 - August 2014
Picarro, Inc. March 2012 - May 2013
Magma Design Automation May 2008 - December 2011
Open Silicon Inc February 2007 - May 2008
Nanometrics October 2005 - February 2007
VNUS Medical Technologies September 2000 - March 2005
Fortune Brands August 1994 - July 1999
Peat Marwick June 1984 - December 1984
Skills
SEC reporting, Revenue Recognition, SOX, Financial Reporting, FASB, Consolidation, Internal Controls, FAS 123R, 10Q, Manufacturing, Budgeting, Forecasting, Cost Accounting, Cost Analysis, Financial Analysis, Corporate Finance, Financial Planning, Change Management, International Business, IPO, Project Implementation, ERP, MRP, Business Process..., Start-ups, Turnarounds, Team Leadership, Team Motivator, Technical Accounting, Staff Development, Accounting Dept...., Month End Close, Global Operations, International Cash..., Foreign Currency, Tax Provision, Tax Return Coordination..., International Taxation..., Audit Committee..., Manage Audit & External..., XBRL, Provision, Financial Statements, Cross-functional Team..., Accounting, SEC filings, US GAAP, External Audit, General Ledger, Auditing
Education
Ball State University
BS, Accounting
Workspace Development - Sub Corp. of OpenSquare (formerly Bank and Office Interiors + BarclayDean) September 2013 - Present
Columbia Bank July 2013 - September 2013
Central Avenue Automotive May 2013 - July 2013
Alere, Inc. December 2012 - April 2013
Advantage Rent A Car June 2012 - October 2012
Alorica June 2011 - May 2012
Liveops, Inc September 2008 - June 2011
JetBlue Airways October 2010 - May 2011
Chongo Verde's Lawn & Janitorial May 2006 - September 2008
R.H. Donnelley February 2004 - May 2006
Skills
Technical Support, Computer Hardware, Windows 7, Troubleshooting, XP, Help Desk Support, Windows Server, Call Center, Laptops, Windows, Servers, Printers, HTML scripting, Photoshop, Direct Sales, Management, Wireless Networking, Customer Service, Airlines, Flooring, Graphic Design, Web Design, Microsoft Office, Sales, Computer Repair, Software Installation, Customer Satisfaction, Microsoft Word, Call Centers, Microsoft Excel, Adobe Acrobat, Windows XP, Time Management, Team Building, Account Management, New Business Development, PowerPoint, Data Entry
Education
Fresno City College 2001 — 2003
Architecture, Dance
Duncan Polytechnical 1994 — 1999
Computer Science, High School/Secondary Diploma Programs
Bling Apparel October 2011 - Present
Exclaim Events January 2008 - Present
Visible World November 2007 - January 2009
LiveOps, Inc. July 2005 - December 2007
West Corporation May 2004 - July 2005
Education
Creighton University 2000 — 2004
BSBA
Keller Williams Realty, Realtor - Oct September 2012 - Present
LiveOps Inc October 2007 - Present
Remax In Motion March 2004 - May 2011
Joules Communication September 2004 - October 2010
Skills
Customer Service, Foreclosure Properties, Short Sales, Microsoft Excel, Foreclosures, Microsoft Word, Microsoft Office, Negotiation, Contract Negotiation, Networking, Office Administration, PowerPoint, Relocation, Typing
Education
University of Phoenix 2009 — 2014
Bachelors of Science, Criminal Justice Administration–Human Service
Rusea's High
BeaconLive April 2012 - Present
LiveOps January 2012 - April 2012
LiveOps Inc March 2010 - January 2012
LiveOps June 2008 - March 2010
Skills
Call Center, Lead Generation, Customer Service, Analytics, Call Centers, Marketing, SaaS, Telecommunications, Salesforce.com
Education
University of Phoenix 2004 — 2008
BA, Finance
Google January 2014 - Present
VMware November 2012 - December 2013
VMware October 2008 - October 2012
Evincii Inc December 2006 - November 2008
Varies Companies March 2005 - November 2006
LiveOps, Inc October 2005 - October 2006
SMI (Stanford Medical Informatics) April 2001 - March 2005
Digillusion Multimedia LLC July 1998 - April 2001
Skills
PMP, VMware, Hardware, Active Directory, Servers, Data Center, Deployment, ITIL, Program Management, IT Management, SharePoint, MS Project, SDLC, Linux, Agile, Cloud Computing, PMO, Visio, System Administration, Software Project..., Project Planning, Change Management, Project Delivery, Agile Methodologies, Security, Cross-functional Team..., System Deployment, Microsoft Project
Education
Beijing Normal University
B.S., Computer Science
Stanford University
Advanced Project Management Program
Church Advisor Online November 2006 - Present
Send Out Cards May 2004 - Present
Faith Highway & Outreach, Inc August 2007 - January 2009
Faith Highway & Outreach, Inc August 2007 - January 2009
Outreach, Inc. July 2006 - October 2008
Senior Life Insurance Company December 2007 - January 2008
Boys & Girls Clubs of Mitchell County July 2005 - May 2007
Boys & Girls Clubs of Mitchell County July 2005 - May 2007
Grady County Schools August 2003 - June 2005
LiveOps, Inc February 2003 - November 2003
Education
Penn Foster Career School 2009 — 2010
Career Diploma, PC Maintenance and Repair
Evangel Theological Seminary 1995 — 1996
M.B.S., Masters in Biblical Studies
Liberty University 1986 — 1990
BS, Psychology
Liberty University 1986 — 1990
Bachelor of Science; a Master of Arts, Psychology; counseling
The Registry February 2007 - Present
Visa, Inc. December 2009 - March 2011
RMS November 2007 - October 2009
LiveOps, Inc. June 2006 - November 2007
HSBC Holdings July 2004 - June 2006
Ford Motor Company June 2003 - August 2003
Aon July 1999 - July 2002
Marsh July 1994 - July 1999
Skills
Strategy, Product Management, Business Development, Cross-functional Team..., Marketing Strategy, Product Development, Management, Leadership, Strategic Planning, Account Management, B2B, Go-to-market Strategy, Marketing, Strategic Partnerships, Program Management, Sales, Market Analysis, P&L Management, Negotiation, Customer Service, Contract Negotiation, Analytics, Product Marketing, Strategy Development, Product Strategy, Market Planning, Customer Relations, Market Research, New Business Development, Credit, Business Strategy, Team Building, Customer Acquisition, Pricing, Digital Media, Media Production
Education
Northwestern University - Kellogg School of Management 2002 — 2004
MBA, Marketing, Strategy
Georgetown University 1990 — 1994
BSBA, Finance, International Business
Meijer March 2014 - Present
LiveOps Inc April 2012 - March 2014
HD Supply February 2008 - July 2009
HD Supply November 2002 - January 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook
Education
Bishop State Community College
Accounting
Houston Community College
Accounting
Kirkland's May 2015 - Present
LiveOps May 2013 - Present
LiveOps Inc. March 2013 - August 2014
Lighthouse Baptist Academy 2011 - 2013
Forest Hill U.M.C. Preschool August 2005 - May 2012
MidSouth Bank January 1998 - January 2001
Skills
Customer Service, Social Media Marketing, Leadership, Public Speaking, Team Building, Sales, Training, Management, Marketing, Small Business, Process Improvement, Business Analysis, Creative Writing, Bookkeeping, Early Childhood..., Teaching, Decoration, Banking, Web Design, Sales Presentations, Strategic Planning
Education
University of Mobile 2006 — 2015
Bachelor of Education (BEd), Early Childhood Education and Teaching
Boost Media March 2015 - Present
Demand Local, Inc. May 2014 - November 2014
Macy's January 2011 - May 2014
Webtrends September 2009 - December 2010
AKQA March 2007 - September 2009
LiveOps, Inc. February 2006 - February 2007
FinancialContent, Inc. August 2004 - February 2006
Skills
Google Adwords, SEM, PPC, Facebook, Financial Services, Online Advertising, Copywriting, Social Networking, E-commerce, Digital Marketing, Advertising, Online Marketing, Management, Mobile Marketing, Analytics
Education
University of California, Riverside 2002 — 2004
Bachelor of Arts, Business Economics
AMAG Technology September 2014 - Present
AWR is now NI March 2010 - August 2014
LiveOps, Inc April 2008 - October 2008
LiveOps July 2006 - April 2008
Residential Pacific Mortgage January 2004 - July 2006
Skills
Product Marketing, Lead Generation, Direct Marketing, Market Research, Marketing, Coordinating Events, Cross-functional Team..., Sales, Strategic Partnerships, Corporate Events, Event Management, Sales Presentations, Sales Operations, CRM, B2B, Management, Trade Shows, Event Planning, Budgets, Marketing Communications, Events Coordination
Education
California State University-Los Angeles 2000 — 2003
Bachelor's Degree, Business Administration, Marketing
Liveops Inc August 2015 - Present
Henry County Public Schools August 2011 - Present
Chico's FAS, Inc. January 2012 - Present
Dress Barn April 2011 - December 2011
Clayton County Board of Education August 1997 - August 2011
JCPenney March 1992 - January 1997
Kirkland's, Inc. August 1991 - March 1992
Sears, Roebuck and Co. December 1989 - July 1990
Skills
Special Education, Autism Spectrum..., Special Education Laws, Classroom Management, Time Management, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Fundraising, Inventory Management, Retail Sales, Customer Satisfaction, Retail, Visual Merchandising, Merchandising, Fashion, Marketing, Store Management, Sales, Apparel, Loss Prevention, Inventory Control, Store Operations, Customer Service, Management
Education
Northeast Mississippi Community College 1987 — 1990
Associate of Arts and Sciences (AAS), Retail Management and Fashion Merchandising
Blue Mtn 1985 — 1987
Speech Communication
Alta Employment Law August 2015 - Present
Council of Business Advisors January 2015 - Present
Pacific Employment Law LLP December 2013 - July 2015
The Mitzel Group June 2011 - November 2013
LiveOps, Inc. October 2010 - March 2013
Wal-Mart Stores, Inc. 2004 - 2006
Seyfarth Shaw 2001 - 2003
Skills
Intellectual Property, Litigation, Human Resources, Trade Secrets, Risk Management, Civil Litigation, Performance Management, Class Actions, Employment Law, Contract Negotiation, Legal Advice, Arbitration, Dispute Resolution, Start-ups, HR Consulting, Strategic HR, Labor Relations, Mediation, Employee Relations, Employment Litigation
Education
University of California, Davis - School of Law 1998 — 2001
JD
Washington University in St. Louis 1994 — 1998
BA
LiveOps, Inc January 2007 - Present
CV Therapeutics (acquired by Gilead) November 2004 - April 2006
Connetics Corporation October 1997 - October 2004
Alexon 1990 - 1997
Skills
Accounting, General Ledger, Accounts Payable, Finance, Management, Payroll, Sarbanes-Oxley Act, Start-ups, Leadership, Auditing, SAP, Financial Reporting, Consolidation, SAP Implementation, Business Planning, Process Improvement, Sales Tax, Financial Accounting, ADP Payroll, Mergers, Fixed Assets, Mergers & Acquisitions, SEC Filings
Education
San Jose State University 1985 — 1988
BS Accounting, Accounting
University of California, Santa Barbara 1983 — 1985
Economics
Liveops Inc March 2015 - Present
Farmers Insurance March 2014 - February 2015
Dial America Marketing April 2013 - March 2014
Alorica October 2012 - December 2012
New Mission Home Care October 2011 - March 2012
Skills
Licensed Property &..., Life & Health Insurance..., Insurance, Cashiering, Data Entry, Customer Service, Cash Management, Receptionist Duties, Telephone Skills, Clerical Skills, Cash Register, Internet Explorer, 10 Key, Filing, Call Centers
Education
Kaplan University 2014 — 2017
Bachelor of Technology (BTech), Information Technology
Kaplan College-El Paso 2010 — 2011
Diploma, Medical Office Assistant/Specialist
Socorro High School
SupportSpace, Ltd. August 2011 - October 2013
SupportSpace, Ltd. August 2011 - August 2012
LiveOps PAC 2009 - July 2011
LiveOps, Inc. 2006 - July 2011
Skills
Crowdsourcing, Litigation, Contract Negotiation, Corporate Governance, Strategy, Risk Management, Dispute Resolution, Public Policy, Public Relations, Public Speaking, Lobbying, Start-ups, Venture Capital, SaaS, Corporate Law, Entrepreneurship, Business Development, Outsourcing, Enterprise Software, Mergers & Acquisitions, Leadership, Management
Education
Loyola Law School, Los Angeles
J.D., Law
ShanesArt Design Studio LLC 1995 - Present
LiveOps, Inc. February 2009 - April 2012
Qwest Communications April 2004 - February 2009
Igor's Tshirts 1995 - 2005
STARZ! Entertainment November 1997 - December 2003
Skills
Art Direction, Illustration, Graphic Design, Web Design, Info Graphics, Branding & Identity, Packaging, Graphics, Logo Design, InDesign, Adobe Creative Suite, Flash, User Interface Design, Painting, Corporate Identity, Adobe Acrobat, CSS, Art, Multimedia, Advertising, Book Design, Image Manipulation, Brand Development, SEO, Creative Direction, Illustrator, Dreamweaver, Photoshop, Mac, Collateral, User Experience, Interaction Design, WordPress, Layout, Information Design, Digital Illustration, Marketing, Email Marketing, Information Graphics, Corporate Branding, Drawing, Typography, Video, User Experience Design, Motion Graphics, After Effects
Education
Art Institute of Colorado 1990 — 1994
BA, Graphic Design
LiveOps, Inc April 2009 - Present
Starnes Sand & Stone LLC March 2006 - Present
Touch-Up Solutions LLC March 2003 - March 2006
RPM Wood Finishes Group November 2000 - March 2003
Jet Chek Food Store June 1989 - July 2000
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1985 — 1989
B.S, Business Administration
Reed Smith LLP 2010 - Present
LiveOps, Inc. 2008 - 2009
Wilson Sonsini Goodrich and Rosati 2006 - 2008
Dewey Ballantine LLP 2004 - 2006
Kim & Chang 2002 - 2002
Skills
Intellectual Property, Patents, Licensing, Corporate Law, Legal Research, Mergers, Corporate Governance, Venture Capital, Joint Ventures, Corporate Finance
Education
University of Pennsylvania Law School 2001 — 2004
J.D.
Seoul National University 1997 — 2000
B.A., English and English Literature
Workday October 2014 — Present
Workday October 2012 — October 2014
Workday August 2011 — October 2012
LiveOps, Inc. August 2007 — August 2011
Oracle March 2006 — August 2007
Siebel Systems January 2001 — February 2006
Oracle Corporation December 1997 — December 2000
Education
University of San Francisco 1992 — 1996
BA, Politics, Legal Studies
Notre Dame de Namur University 1995 — 2011
MBA, Business Administration, Marketing
Home March 2007 - Present
Touchpoint, Inc. July 2004 - March 2007
LiveOps, Inc. April 2004 - July 2004
Siebel Systems, Inc. August 2000 - April 2004
Brandywine Asset Management May 1997 - August 1998
Clarion Group August 1996 - May 1997
Morgan Stanley Asset Management (Miller, Anderson & Sherrerd) November 1992 - August 1996
Skills
Product Management, Customer Relations, Product Marketing, Marketing Strategy, Enterprise Software, Customer Service, Business Development, CRM, E-commerce, Strategy, Management, Start-ups, Project Management, Analysis, Training, Leadership
Education
University of Maryland College Park 2013 — 2014
Master's degree, Clinical Psychological Science, 4.0
MIT Sloan School of Management 1998 — 2000
Master of Business Administration (MBA), Information Technology and Marketing
Pomona College 1988 — 1992
Bachelor of Arts, Economics
Brown County High School 1985 — 1988
Diploma
SoftVox January 2012 - July 2013
Expert Planet, LLC January 2009 - July 2013
LiveOps, Inc. July 2004 - September 2011
Dimension X Technologies April 1998 - December 2005
Skills
Web Technologies, Analytics, Partnership Marketing, Salesforce.com, Product Management, SaaS, Call Center, Emergency Services, Call Centers, Perl, Cloud Computing, Linux, CRM, Strategic Planning, Strategic Partnerships, Management, Start-ups, Strategy, Apex Programming, Program Management, IT Strategy, Leadership, Business Process, Entrepreneurship, Security, Integrated Marketing, Direct Marketing, Databases, Scalability, Web Analytics, Amazon Web Services...
Education
Cornell University 2000 — 2004
B.S.
Malibu Pier Partners June 2014 - Present
ElaCarte January 2010 - Present
University of San Francisco January 2010 - Present
Lark Creek Restaurant Group October 2009 - June 2014
Vino Volo February 2008 - March 2009
LiveOps, Inc. September 2006 - October 2007
Black Angus Steakhouse February 2005 - September 2006
Brinker International December 1995 - October 2004
PepsiCo Restaurants International July 1991 - November 1995
Clorox September 1986 - June 1991
Skills
Business Development, Strategic Planning, Brand Management, Program Management, Marketing, Management, Strategy, Team Building, Leadership, Training, Strategic Partnerships, International Business, Operational Excellence, Market Research, Brand Architecture, Retail, Sales, Marketing Strategy, Competitive Analysis, Cross-functional Team..., Start-ups, Risk Management, Mobile Devices, Consulting, Product Development
Education
The University of Chicago Booth School of Business 1984 — 1986
MBA
Northwestern University 1979 — 1983
BS, Chemical Engineering
Workday March 2015 - Present
LiveOps, Inc. March 2008 - March 2015
Hitachi GST December 2003 - March 2008
IBM 1995 - 2003
Skills
Intellectual Property, Privacy Law, Cross-functional Team..., Licensing, SaaS, Corporate Governance, Enterprise Software, Software Licensing, Employment Law, Management, Strategic Partnerships, Mergers & Acquisitions, Start-ups, Corporate Law
Education
Georgetown University Law Center 1992 — 1995
JD
Georgetown University 1987 — 1991
LiveOps October 2014 - Present
Bridgewater Associates June 2014 - October 2014
LiveOps Inc. March 2009 - May 2014
Dow Jones Newswires March 2008 - February 2009
Telcordia Technologies Inc. 2005 - 2007
Skills
Servers, Software Documentation, SQL, Apache, Windows, Load Balancing, Documentation, HTML, Linux, Linux server..., Failure Analysis, Linux System..., Integration, OpenStack, Configuration Management, F5 BigIP, NetApp
Education
Middlesex County College 2003 — 2006
Computer Science, Computer Science
NBTHS 1999 — 2003
Rutgers University-New Brunswick
Information Technology Informatics, Computer Science, Mathematics, ITI
Intermolecular March 2012 - August 2015
Viktoriya's Medical Supplies, LLC October 2011 - March 2012
Santa Clara University September 2009 - June 2011
LiveOps, Inc April 2006 - September 2009
Shapell Homes April 2003 - April 2006
Auto-Chlor Systems February 2002 - March 2003
Cepheid (Access Staffing) October 2001 - November 2001
IBM October 1998 - June 1999
Skills
Month End Close, Journal Entries, Accounts Payable, Quickbooks, Accounting, Accruals, Reconciliation, Credit, Account Reconciliation, Auditing, Bank Reconciliation, Invoicing, Project Management, SAP, Variance Analysis, Time Management, Finance, QuickBooks, Fixed Assets, Revenue Recognition, Accounts Receivable, Financial Statements, Process Improvement, Sarbanes-Oxley Act, Sarbanes-Oxley, General Ledger
Education
Santa Clara University - Leavey School of Business 2009 — 2011
BS, Accounting, GPA 3.99
De Anza College 2004 — 2009
Accounting
Google February 2014 - Present
Luminate Inc May 2010 - January 2014
LiveOps Inc January 2009 - May 2010
LiveOps May 2007 - December 2008
LiveOps May 2005 - May 2007
Skills
Analytics, Product Management, Cloud Computing, Start-ups, Cross-functional Team..., Product Marketing, Account Management, Project Management, SaaS, Digital Media, Online Advertising, Professional Services, Salesforce.com, Mobile Devices, Strategic Partnerships, Strategy, CRM, Sales, Team Leadership, E-commerce, Enterprise Software
Education
University of California, Berkeley 2012 — 2014
Master of Business Administration (MBA)
Cornell University
BS, Policy Analysis and Management
Access Softek April 2012 - Present
LiveOps Inc August 2006 - January 2010
The Russian Federation Chamber of Commerce October 2005 - December 2005
Skills
HTML, MySQL, JavaScript, Excel, PowerPoint, A/B testing, Forecasting Models, Data Analysis, KPI, Dashboards, Report Automation, Microsoft Excel, Forecasting, Analysis, Web Development, Automation
Education
Middlebury Institute of International Studies at Monterey 2004 — 2006
Master, Public Administration in Inernational Management
University of California, Berkeley 2000 — 2004
Bachelor of Arts, Political Economy of Industrial Societies and German Language and Literature
LiveOps August 2012 - Present
LiveOps, Inc. 2008 - July 2012
Logitech April 2006 - April 2008
Emobile Networks, Inc. July 2005 - April 2006
Beijing Gong’An Hospital July 1999 - October 2000
Skills
Perl, Software Quality..., Scalability, Java, Agile Methodologies, Distributed Systems
Education
San Jose State University
BS, Computer Science / Mathematics
Capital University of Medical Science, Beijing, China
Doctor of Medicine (MD), Clinic Medicine
Interactive Services January 2011 - Present
Pearson Education October 2011 - December 2011
LiveOps, Inc October 2010 - September 2011
A+ Grades Up August 2006 - August 2010
Laredo Middle School January 2001 - January 2004
Skills
E-learning, Curriculum Design, Instructional Design, ADDIE, Instructor-led Training, PowerPoint, Microsoft Office, E-Learning, Training, Change Management, Adult Education, Blended Learning
Education
Metropolitan State College of Denver 1996 — 1999
B.A, English, Secondary Education
University of Colorado at Boulder 1990 — 1994
B.S, Accounting
Colorado Early Colleges March 2014 - Present
Colorado Springs Early Colleges 2013 - 2014
Colorado Technical University May 2010 - June 2012
DataFact Services October 1997 - July 2010
Volt Workforce Solutions July 2009 - May 2010
LIVEOPS, INC April 2008 - October 2009
GE Johnson Construction Company July 2005 - September 2007
GE Johnson Construction Company July 2005 - September 2007
Kelly Services May 2004 - July 2007
Alpine Access May 2005 - January 2007
Skills
Microsoft Word 2010 /..., Microsoft Excel 2010 /..., Microsoft InfoPath..., Microsoft Access 2010, Microsoft PowerPoint..., Microsoft Outlook 2010..., Adobe LiveCycle..., Adobe Acrobat 9 Pro, Adobe Pagemaker 6.5, Customer Service, Access, Microsoft Word, Adobe Acrobat, Administration, Outlook, Administrative..., Pagemaker, Web Design, Program Management, Invoicing
Education
Penn Foster College 2009 — 2014
pursuing Associates Degree, Computer Information Systems
Penn Foster College 2007 — 2012
AA, Internet Technology
Pikes Peak Community College 1987 — 1988
Office Practices, Certificate
Liveops Inc January 2007 - Present
RightNow Technologies September 2003 - December 2006
Skills
Perl, Product Development, SaaS, Linux, Cloud Computing, Software Development, Analytics, Leadership, Agile Methodologies, Scalability, Java, Management, Databases, JavaScript, Web Applications, Enterprise Software, Apache, MySQL, Tomcat
Education
Rochester Institute of Technology 2002 — 2004
MS, Computer Science
University of Mumbai 1999 — 2002
BE, Computer Engineering
Maharashtra State Board of Technical Education 1996 — 1999
Diploma, Computer Technology