Experience
FBC Home Concept   December 2013 - Present
Lynx Services   July 2008 - 2013
Univest  April 2000 - April 2008
Wal-Mart  July 1996 - April 2000

Skills
Customer Service, Insurance, Microsoft Excel, Project Management

Education
Bob Jones University   1996 — 1997

Experience
Farmers Insurance  October 2013 - Present
Farmers Insurance  February 2007 - October 2013
Lynx Services   July 2006 - January 2007
Progressive Insurance  June 2004 - July 2006
WLUC-TV6  June 2003 - June 2004

Skills
Motorcycle, Microsoft Office, Microsoft Word, Claim Investigation, Liability Analysis, Claims Handling, Property Claims, AIC, Claims Investigations, Claims Resolution, Personal Lines Auto, Auto Claims, CPCU, Adjusters, Customer Service, Insurance Adjusting, Training, Automobile Liability, PowerPoint, Commercial Insurance, Legal Liability, Casualty Insurance, Claim, Workers Compensation, General Insurance, Insurance, Liability, Property & Casualty...

Education
The Institutes, Malvern PA   2012 — 2015
CPCU, Insurance

The Institutes, Malvern, PA   2011 — 2012
AIC, Associate in Claims

Northern Michigan University   1998 — 2002
Bachelor of Science, English Literature

Experience
MetLife  March 2008 - Present
Lynx Services   2004 - 2008
Lamettrys Collision, Glass and More!   1999 - 2003
I-CAR  1997 - 1999

Skills
Quality Assurance, Insurance, SDLC, Process Improvement, Risk Management, Requirements Gathering, Visio, Business Process..., Requirements Analysis, Vendor Management, Software Documentation, Access, Business Process, Business Analysis, PMO, Customer Satisfaction, Customer Service, Sales, Team Building, Account Management, Automotive, Management, Leadership, Negotiation, New Business Development

Education
Dakota County Technical College   1979 — 1980
Auto Body Repair

Experience
Farmers Insurance  July 2000 - Present
Lynx Services   May 1995 - March 2000

Skills
Marketing Communications, Corporate Communications, Internal Communications, Property & Casualty..., Call Centers, Public Relations, Insurance

Education
Baker University

Experience
State Farm  Insurance RepresentativeState Farm InsuranceJanuary 2013 - July 2013
State Farm  August 2009 - June 2011
Lynx Services   March 2008 - July 2009

Skills
New York State Property..., New York State Life,..., New York State Public...

Education
John Jay College of Criminal Justice   2003 — 2007
Bachelor of Science (B.S.), Legal Studies, General, 3.2

Experience
Ron McCullah Photography   January 2012 - Present
CVS Pharmacy  March 2005 - August 2007
Lynx Services   June 1997 - September 2003

Skills
Customer Service, Public Speaking

Education
Marshall University   1971 — 1976
Bachalor of Business Admimistration, Business Administration and Management, General

Huntington East High School   1968 — 1971

Experience
Dollar General  December 2009 - June 2010
Spa Perfect, Inc   March 2008 - June 2008
Wal-Mart Neighborhood Market  September 2007 - March 2008
Lynx Services   January 2007 - July 2007

Education
Southwest Florida College   2012 — 2013
Associate of Science (A.S.), Medical Assistant

Southwest Florida College   2011 — 2012
Associate of Science (A.S.), Health Information Technology

Experience
Travelodge Hotel YVR   April 2012 - Present
Fort Myers Airport Hotel   May 2011 - April 2012
HMS Host Corp.   November 2011 - March 2012
Every Little Step Child Development Center   September 2008 - May 2009
Lynx Services   April 2007 - November 2007
Agency for People with Disabilities   March 2005 - November 2006
Evangelical Christian Pre-School   September 2002 - December 2004

Skills
Microsoft Office, Clinical Skills, bilingual spanish, Front Office Procedures, Quality Patient Care, Triage, Vital Signs, ECG's, Injections, Phlebotomy, Surgical Procedures, diagnostic procedures, Radiation Equipment &..., Appendicular Skeletal..., Cpr Certified, First Aid Certified, Computer Proficiency, Cashiering, Credit Card Terminals, Therapeutic Massage

Education
Heritage Institute-Ft Myers   2012 — 2013

Angley College   2009 — 2010
Associate's degree, Therapeutic Massage, 4.0

Florida Health Academy   2005 — 2005
Certificate, Certified Nursing Assistant, 4.0

Lee County High Tech Center Central   2001 — 2002
Certificate, PC Support Services & Assistant Bookeeping, 4.0

Lehigh Senior High School   1999 — 2002
High School Diploma, 2.75

Experience
Markham Norton Mosteller Wright & Company  November 2004 - Present
Lynx Services   July 2003 - November 2004

Skills
Windows, Customer Relations, Microsoft Office, Disaster Recovery, Wireless Networking, Network Administration, Network Security, Firewalls, Backup, Citrix, Terminal Server, Windows 7, Apple, Active Directory, Servers, Technical Support, Customer Service, Software Installation, Group Policy, WAN, Networking, Microsoft Certified..., Server Administration, SharePoint, Computer Security, Citrix Metaframe, Infrastructure, Microsoft Exchange

Education
Florida Gulf Coast University   1999 — 2002
BS, Computer Information Systems

Experience
MED3000  February 2011 - Present
Evolution Dynamic Ltd   April 2009 - Present
INgage Networks - f/k/a Neighborhood America   April 2009 - February 2010
INgage Networks  April 2009 - February 2010
Florida Family Insurance  April 2008 - February 2009
Lynx Services   2006 - 2008

Skills
Software Engineering, Software Development, Web Design, Web Development, Web Applications, WinForms, ASP.NET MVC, MVP, jQuery, Mobile Applications, Android Development, C#, WCF, T-SQL, .NET, Visual Studio, LINQ, Microsoft SQL Server, Web Services, JavaScript, IIS, CSS, Agile Methodologies, XSLT

Education
University of West Florida   2000 — 2003
B.S., Computer Science

Pensacola State College   1997 — 1999
Associate of Arts (AA), General Studies, 3.4

Experience
Concurrent Computer Corporation  September 2008 - Present
WCI Communities  May 2007 - September 2008
WCI Communities  February 2006 - May 2007
Lynx Services   May 2003 - February 2006
National Furniture Services   May 2000 - October 2002

Skills
ITIL, Microsoft Certified..., MCSA, Microsoft Certified..., Disaster Recovery, Windows Server, Active Directory, VMware, Servers, Troubleshooting, Network + Certified, Citrix, Technical Support, Security, Network Administration

Education
Florida Gulf Coast University   2003 — 2003
None, Microsoft Certified Engineer Certificate Training

Dekalb Technical College   1999 — 2002
Associate in Applied Technology Degree, Computer Networking

Experience
Lynx Services   May 2002 - Present
Aetna, INC.   May 2001 - April 2002
TeleTech  September 1997 - April 2001
TeleTech  August 1996 - August 1997

Education
University of South Carolina-Columbia   1982 — 1986

Experience
UC Santa Cruz  August 2007 - Present
Murray State University  July 2004 - July 2007
Lynx Services   June 2001 - August 2001

Skills
Student Affairs, Higher Education, Residence Life, Academic Advising, Community Outreach, Social Media, Program Development, Student Leadership, Student Development, Grant Writing, Staff Development, Leadership, Event Planning

Education
Murray State University   2004 — 2006
MA, Journalism and Mass Communications

Murray State University   2000 — 2004
BS, Art w/ Emphasis in graphic design

Experience
Caraustar  July 2015 - Present
Summer Industries, LLC  February 2015 - July 2015
Gainsborough Baths   March 2014 - September 2014
Vitacost.com  July 2012 - January 2014
Atrium Windows & Doors  May 2011 - July 2012
PGT Industries  January 2005 - June 2011
Sidel Engineering and Turnkey - Bradenton, FL   2001 - 2005
Quality Mold Inc.  June 1999 - May 2001
Lynx Services   August 1998 - November 1998
Medex  December 1988 - January 1998

Skills
HRIS, Employee Benefits, Employee Training, Employee Relations, Deferred Compensation, Recruiting, Talent Management, Benefits Administration, HR Policies, Human Resources, Personnel Management, New Hire Orientations, Coaching, Job Descriptions, Compensation, Onboarding, FMLA, Employee Engagement, Performance Management, Applicant Tracking..., Workers Compensation, Interviews, Workforce Planning, Employee Recognition, College Recruiting, Conflict Resolution, Customer Service, Leadership, Management, Organizational..., Payroll, Performance Appraisal, Policy, Strategic Planning, Talent Acquisition, Succession Planning, Technical Recruiting, Temporary Placement, Training, ADP Payroll, Hiring, Internet Recruiting, Employee Handbooks, Benefits Negotiation, Job Fairs, Screening, I-9 Compliance, Background Checks, EEOC, Screening Resumes

Education
University of Phoenix   2003 — 2016
Bachelor of Science (BS), Business Administration, Management and Operations

Experience
Lynx Services   April 2002 - Present

Skills
Microsoft Office, Sales, Microsoft Excel, Customer Service, Budgets, Strategic Planning, Training, Team Building, Public Speaking, Call Centers, Microsoft Word

Education
Southern Technical College   2013 — 2015
Bachlor of Science-, Healthcare Administration

Southwest Florida College   2011 — 2013
Associate of Science (A.S.), Medical/Clinical Assistant

Experience
Vinfen Corporation  March 2005 - Present
North Suffolk Mental Health  May 2005 - October 2011
Goodwill Industries of Northern New England  January 2004 - February 2005
Accelerated Response   October 2003 - December 2004
Lynx Services   August 2001 - February 2003
Sky Media   March 1997 - June 2001

Skills
Microsoft Office, Access, PowerPoint, First Aid, Cpr Certified, Medication..., First Time Home Buyers, Case Management, Community Outreach, Mental Health Counseling, Therapeutic Crisis...

Education
Cambridge College   2012 — 2014
Masters in Mental Health Counseling and Addictions Counseling, State Licensure track towards: LMHC and LADAC

Cambridge College   2009 — 2012
BS, Psychology

University of Southern Maine   1999 — 2001

Experience
Marquette University  August 2015 - Present
West Kentucky Community and Technical College  January 2010 - July 2015
Lynx Services   October 2006 - December 2009
Teco Barge Company   June 2005 - October 2006

Skills
Community Outreach, Higher Education, Case Managment, Non-profits, Motivational..., Grant Writing, Public Speaking, Program Development, Youth Development, Community Development, Leadership Development, Public Relations, Psychology, Tutoring, Mental Health, Crisis Intervention, Student Affairs, Policy Analysis, Staff Development, Training, Student Development, Curriculum Development, Microsoft Word, Resume Writing, Research, PowerPoint, Leadership, Volunteer Management, Teaching, Grants, Event Planning, Spanish, Qualitative Research, Strategic Planning, Curriculum Design, Editing, Social Services, Workshop Facilitation, Microsoft Office, Program Evaluation, Psychotherapy, Policy, Community Organizing, Fundraising, Career Counseling, Data Analysis, Social Media, Microsoft Excel, Conflict Resolution, Customer Service

Education
Murray State University   2011 — 2014
Bachelor's Degree, Dual major in History & Criminal Justice

West Kentucky Community and Technical College   2009 — 2011
Associate of Arts (A.A.), History

West Kentucky Community and Technical College   2009 — 2011
Associate of Science (A.S.), General Studies

Experience
Produce Alliance   February 2014 - Present
Produce Alliance   June 2013 - February 2014
Murray State University Financial Aid & Scholarship Office   June 2012 - March 2013
Murray State University Student Employment Office   March 2008 - May 2012
Lynx Services   June 2006 - July 2007
Wal-Mart  August 2004 - June 2006

Skills
Customer Service, Microsoft Office, Management, Business Analysis, Billing Systems, Analytical Skills, Microsoft SQL Server, Accounting, Account Management, Team Leadership, SharePoint, Technical Support, Project Management, Team Building, Windows, Billing Process, Billing Solutions, Data Analysis, Invoicing, Sales, Leadership, Software Documentation, Communication, Client Services, Presentation Skills, Logistics

Education
Murray State University   2007 — 2012
Bachelor's Degree, Finance

Experience
MetLife  June 2008 - Present
LYNX Services   November 2003 - June 2008
American Family Insurance  March 1990 - November 2003

Skills
Insurance, Property & Casualty..., Claim, General Insurance, Process Improvement, Customer Service, Claims Handling, Claim Investigation, Employee Training, Property Claims, Claims Investigations, Liability Analysis, Project Management, Motorcycle, Team Building, Reinsurance, Settlement, Call Centers, Negotiation, Training, Strategic Planning, Leadership, New Business Development

Education
College of St. Benedict   1980 — 1984
Bachelors of Arts, Business Administration

New Prague High School   1977 — 1980

Experience
Coca-Cola Bottling Co. Consolidated  April 2015 - Present
Appriss  November 2014 - April 2015
Lynx Services   August 2005 - October 2014

Skills
SPHR, CCP (Certified...

Education
University of Louisville
Master's degree, Business Administration and Management, General

Western Kentucky University
Bachelor of Arts (B.A.), Corporate Communications

Experience
Bank of America  November 2011 - Present
Sapphire Technologies (Randstat)   November 2010 - November 2011
LYNX Services   June 2002 - October 2010
Compuware  February 2001 - June 2002

Skills
WCF, .NET, Microsoft SQL Server, XML, ASP.NET MVC, KnockoutJS, jQuery, JavaScript, HTML, WPF, Web Services, SSIS, SSRS, HTML 5, AJAX, Crystal Reports, NCache, jQuery Mobile, Ext JS, Infragistics, Oracle SQL, CSS3, PhoneGap, jQTouch, C#, T-SQL, Oracle, SDLC, SQL, Web Applications

Education
Tennessee Technological University   1994 — 1996
MS, Electrical Engineering

Anna University   1989 — 1993
BE, Electrical Engineering

Experience
OCM Financial Group   2014 - Present
LiveOps  2013 - 2014
LYNX Services   2011 - 2013
ARO BPO - A Dibon Company   2007 - 2010
FMG - Furniture Marketers Group   2001 - 2007
Bench Craft Company  1996 - 2001

Skills
Customer Relations, Negotiation, Wholesale, Call Center, BPO, Customer Service, Coaching, Team Building, Strategic Planning, Customer Satisfaction, Outsourcing, Contract Negotiation, Retail, Sales Management, Account Management, New Business Development, Telecommunications, E-commerce, Vendor, Team Management, Mentoring, Consultative Selling, Inbound, Key Account Management, Profitability, Customer Acquisition, Selling, Business Development, Call Centers, Inbound Marketing, Leadership, Strategic Partnerships, Marketing, Management, Project Management, Entrepreneurship, Sales Operations, Strategy, Human Resources, P&L Management, Solution Selling, Customer Retention, Lead Generation, Sales, CRM

Education
Marquette University
BS Marketing, Business Administration and Management, Marketing

Loyola Academy

Experience
Piedmont Healthcare  December 2013 - Present
RaceTrac Petroleum  August 2010 - August 2011
RYLA Inc.  May 2009 - June 2010
Concentrix  September 2008 - February 2009
BrainstormUSA  October 2006 - July 2008
Lynx Services   1997 - 2006
MCI  1989 - 1995

Skills
Six Sigma Green Belt, Bilingual-Spanish, Call Center, Operations Management, Customer Satisfaction, Six Sigma, Team Leadership, Call Centers, Customer Service, Process Improvement, Project Management, Training, Leadership, Start-ups, Vendor Management, Team Building

Education
University of North Texas   1981 — 1985
Bachelor of Business Administration, Marketing

Experience
LYNX Services   2005 - Present
GE Client Business Services  1991 - 2004
Full Service Advertising Agency   1986 - 1990
Independent Insurance Agency  1981 - 1985
Barnett Bank  1975 - 1980

Skills
Business Process, Business Analysis, Vendor Management, Process Improvement, Leadership

Education
Auburn University   1971 — 1975
Bachelor of Science (B.S.), Major: Finance

Experience
Technology Resource Corp.   April 2011 - Present
Lynx Services   February 2009 - April 2011

Skills
Windows 7, Microsoft Office, Barcode Technology, Barcode Scanners, Logistics, Transportation, Supply Chain, Account Management, Customer Service, Operations Management, Project Management, Management

Education
Elizabethtown College   1986 — 1991
Bachelor's degree, Business Administration and Management, General

Experience
Risinger   September 2010 - August 2014
Experience Music Project  April 2007 - September 2010
Waterman Broadcasting  June 2005 - February 2007
Sam's Club  2005 - 2005
Albertsons  2004 - 2004
Spec's music  2003 - 2003
Blockbuster  2002 - 2003
CallTech Communications  2001 - 2002
Lynx Services   March 2001 - October 2001
Mc Donalds  October 1996 - April 2001

Skills
Security, CCTV, Microsoft Office, Research, Customer Service, Public Speaking, Microsoft Word, PowerPoint, Microsoft Excel, Common Sense, Troubleshooting, Management, Administration

Education
Edison Community College   2000 — 2000
Computer Science

Experience
Cigna Medical insurance   March 2014 - Present
Southeast Publications   October 2013 - Present
Lynx Services   July 2007 - September 2013

Skills
Insurance, Health Insurance, Property & Casualty..., General Insurance, Casualty, Term Life Insurance, Liability, Disability Insurance, Legal Liability, Claim, Commercial Lines, Professional Liability, Brokers, Underwriting, Life Insurance, Claims Management, Umbrella Insurance, Reinsurance, Fixed Annuities, Workers Compensation, Long-term Care, Whole Life, Employee Benefits

Education
American InterContinental University   2013 — 2015
BA - Business & Healthcare, Business & Healthcare

American InterContinental University   2010 — 2014
AABA, Business Administration and Management, General, 3.87

Cypress Lake Jr/Sr High School   1974 — 1978
Business

Experience
Solera Insurance Services   July 2014 - Present
Pittsburgh Glass Works, ULC  October 1989 - July 2014
LYNX Services   1997 - 2014
LYNX Services   1997 - 2014
LYNX Services, L.L.C.   January 2007 - May 2011

Skills
Strategic Planning, Process Improvement, Operations Management, Team Building, Leadership, New Business Development, Cross-functional Team..., Customer Satisfaction, Management, Sales Management, Change Management, Negotiation, Automotive, Sales, Business Development, Account Management, Project Management, Contract Negotiation, Product Development, Customer Service, Forecasting, Six Sigma, Strategy

Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business   1995 — 1996
Master of Business Administration (MBA), MBA

Penn State University   1980 — 1984
BS, Finance and Economics

Experience
Lynx Services   March 2013 - Present
B A Construction   May 2010 - March 2012
Kazera LLC   February 2006 - April 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking

Education
Indiana University-Purdue University at Indianapolis   1993 — 1994
Cert., Mathematics and Computer Science

Beech Grove High School   1984 — 1988
Gen. Eduction, Computer Science

Experience
Lynx Services   March 2014 - Present
United Water Restoration   August 2011 - February 2014
ista North America  October 2010 - April 2011
Emergency Communications Network  August 2009 - 2010

Skills
Accounts Payable, Property Damage, Property & Casualty..., Payroll, Invoicing, Customer Service, Insurance, Liability, A/R collections, Small Business, Report Writing, Microsoft Office 2007, Accounting, Creative Writing, Marketing Strategy, Marketing, Typing, Supervisory Experience, Insurance Law, Legal Assistance, Resume Writing, Mortgage Brokers, Mediation, Team Building, Management, Course Completed, Brochure Production, SAAP, Sarbanes-Oxley Act, Payroll Accounting, Appraisals, Hiring Practices, Performance Reviews, Assignment Laws, Conflict Resolution, Negotiation, Editing, Microsoft Office

Education
Adjuster Pro   2013 — 2013
Licensed - Certified Adjuster, Insurance, A

Florida Community College at Jacksonville   2011 — 2011
Payroll Specialist, Payroll Specialist Certificate, A

Daytona State College   2005 — 2005
Associate of Arts (A.A.)

Georgia Perimeter College   1998 — 2001
Associates, Associate of Arts

Experience
Aetna  October 2014 - Present
Aetna  March 2012 - October 2014
Coast Dental  July 2011 - March 2012
Ovations Food Services, LP  August 2009 - June 2011
Lynx Services   July 2002 - July 2009

Skills
Accounting, Account Reconciliation, Accounts Payable, Invoicing, Microsoft Excel, Financial Analysis, Accounts Receivable, Financial Reporting, Financial Audits, Financial Statements, Great Plains Software, FRx Report Designer, Activity Based Costing, Sales & Use Tax, Financial Statement..., Balance Sheet, Cash Flow Statements, PowerPoint, Office 2010, P&L, Medicaid Managed Care, Activity Based..., Monthly Close Process, Income Statement, Microsoft Powerpoint, Microsoft Office 2010, Budgets, Budget Forecasts

Education
Florida Gulf Coast University   2004 — 2006
Bachelor of Science (B.S.), Accounting, 3.81 Cumulative GPA

Edison Community College   2001 — 2004
Associate of Arts (A.A.), General Studies

Experience
Lynx Services   January 2006 - Present
New Image Marketing  March 2003 - August 2004
Publix  March 1994 - December 2001

Education
Henderson State University   1980 — 1981

Experience
4RBH   December 2009 - Present
Lynx Services   January 2005 - April 2009

Skills
Psychotherapy, CBT, Mental Health, Group Therapy, Psychology, Adolescents, Family Therapy, Treatment, Clinical Research, Counseling Psychology, Crisis Intervention, Mental Health Counseling, Self-esteem, Psychological Assessment, Anger Management

Education
Southern Illinois University, Carbondale   1999 — 2001
Bachelor of Science (BS), Social Work

Shawnee Community College   1995 — 1997
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Law Enforcement Administration

Experience
Lynx Services   2010 - 2011
Corporate Vacations, American Express Travel   May 2000 - January 2006

Education
Southwest Florida College   2010 — 2014
Bachelor of Science, Health Care Administration, Senior year

Michigan State University
Bachelor of Arts (BA), Liberal Arts / Language

Experience
Collier County Government  March 2010 - Present
Lynx Services   August 2009 - March 2010
Child Care's of Southwest Florida   June 2005 - June 2009

Education
Heritage Institute-Ft Myers   2003 — 2004
Certificate, Massage Therapy/Therapeutic Massage

Immokalee High School