Macy's Credit and Customer Services
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Macy's Credit and Customer Services Employees
Macy's Credit and Customer Service April 2014 - Present
Macy's Credit and Customer Services October 2010 - April 2014
Macy's Credit and Customer Services August 2008 - October 2010
Macy's Credit and Customer Services May 2006 - August 2008
Macy's Credit and Customer Services September 1999 - May 2006
Skills
Customer Satisfaction, Microsoft Excel, Team Leadership, Driving Results, Data Analysis, Offshore Resource..., Time Management, Highly detail oriented, Oral & Written..., Creative Problem Solving, Follow Through, Training, Microsoft Office, Call Centers, Telephone Skills, Customer Service, Team Building, Coaching, Leadership, Microsoft Word, Retail, Management, Process Improvement, PowerPoint, Strategic Planning, Leadership Development, Employee Relations, Performance Management, Teamwork, Analysis, Event Planning, Employee Training, Outlook
Education
Boca Ciega High
St. Petersburg College
Certificate of Accounting, Business Administration and Management, General
Self employed August 2012 - Present
Boston University, Masters of Liberal Arts in Gastronomy May 2011 - September 2012
Terremark Worldwide, Inc September 2009 - December 2010
Macy's Credit and Customer Services June 2008 - March 2009
Alachua County Crisis Center January 2007 - May 2008
Clear Results Marketing May 2007 - August 2007
Skills
Spanish, Employee Relations, Human Resources, Italian, Food & Beverage, Food Safety, Food Photography, Food Preparation, Wine, Organic Farming, Weight Loss, Baking, Cheese, Food History, Food Marketing, Italian cuisine, Food Writing, Nutritional Counseling, Organic Gardening, Mental Health, Coaching, Recruiting, PeopleSoft, Management, ADP Payroll, Culinary Skills, Healthy Lifestyles, Healthy Eating
Education
Boston University 2011 — 2012
Master of Liberal Arts, Gastronomy (Food Studies)
University of Florida 2004 — 2008
Bachelor's, Psychology, Minor in Business
Wellcoaches
Magellan Health August 2014 - Present
Macy's Credit & Customer Services August 2014 - August 2014
Macy's Credit & Customer Services October 2013 - August 2014
Macy's Credit and Customer Services February 2012 - October 2013
Macy's Credit and Customer Service October 2011 - February 2012
Macy's Credit and Customer Service May 2009 - October 2011
Macy's Credit and Customer Services June 2008 - May 2009
Staples March 2004 - May 2008
University of Missouri 2007 - 2007
Skills
Customer Service, Retail, Microsoft Excel, Microsoft Office, Merchandising, Marketing, PowerPoint, Microsoft Word, Team Building, Public Relations, Customer Satisfaction, Team Management, Management, Interviews, Time Management, Leadership
Education
University of Missouri-Columbia 2006 — 2008
B.S. in Business Administration, Marketing
University of Missouri-Rolla 2003 — 2006
Marketing
West Monroe Partners July 2013 - Present
PwC June 2012 - August 2012
Macy's Credit and Customer Services June 2010 - June 2011
Skills
Data Analysis, SQL, Microsoft Excel, Business Process..., Data Governance, Master Data Management, SSIS, Data Modeling, Business Intelligence, Business Process, SSRS, Spanish
Education
Indiana University - Kelley School of Business 2009 — 2013
Bachelor of Science in Business
Study Abroad, Universidad de Salamanca
United Allergy Services November 2013 - Present
Macy's Credit and Customer Services July 2013 - Present
Target October 2007 - July 2013
Norton Cardiovascular Associates January 2013 - May 2013
DICK'S Sporting Goods August 2012 - May 2013
Skills
Customer Service, Sales, Fitness Training, Order Processing, IBM Mainframe, Healthcare, Communication, Exercise Prescription, Health Insurance, Administrative Work, Time Management
Education
Bellarmine University 2009 — 2013
Bachelor of Arts (BA), Kinesiology and Exercise Science
Macy's, Inc. April 2012 - Present
Macy's Credit and Customer Services September 2011 - April 2012
Macy's Credit and Customer Services March 2010 - September 2011
Macy's Credit and Customer Services June 2007 - March 2010
Macy's Credit and Customer Services June 2004 - March 2007
Macy's Credit and Customer Services 2002 - 2004
Skills
Retail, Customer Service, Project Management, Dashboard, Coaching, Microsoft Office, Microsoft Word, Business Analysis, Team Building, Team Leadership, Training, Management, Strategic Planning, Analysis
Education
Miami University 1997 — 2002
Laurel School
Gilbert, AZ Customer Service/Technical Support AdvisorKelly ServicesJuly 2013 - September 2013
Macy’s Credit and Customer Services July 2012 - September 2012
Honda of Superstition Springs March 2012 - June 2012
ASAP Staffing April 2007 - July 2011
Trans Union LLC June 1990 - December 2005
Skills
XP, Troubleshooting, Computer Hardware, Technical Support, Servers, Networking, Active Directory
Education
Mesa Community College 1986 — 2006
Certificate of Completion, Management
Beecher High School 1970 — 1974
Diploma, pre-college
Macy's Credit & Customer Services October 2010 - Present
Macy's Credit and Customer Services January 2006 - October 2010
Skills
Customer Service, Forecasting, Multi-channel Retail, Retail, Team Building, Leadership, Management, Strategic Planning, Process Improvement, Customer Satisfaction, Coaching, Cross-functional Team..., Hiring, Sales, Strategy, Team Leadership, Trend Analysis
Education
University of Arizona 1993 — 1998
Bachelor's degree, Business Administration and Management, General
Macy's, Inc. October 2012 - Present
Macy's, Inc. March 2009 - October 2012
Macys Credit and Customer Services March 2008 - March 2009
Macy's Credit and Customer Services June 2007 - March 2008
March of Dimes January 2006 - May 2007
Skills
Editing, Project Management, Competitive Analysis, Policy, Content Development, Usability Testing, Event Planning, Fundraising, Customer Service, Public Relations, Event Management, Public Speaking, Team Building, Human Resources, Leadership, Management, Marketing, Performance Management, Recruiting, Strategic Planning, Succession Planning, Talent Management, Time Management, Training
Education
University of Dayton 2003 — 2007
BA, Communications, Public Relations and Marketing
Macy's Credit and Customer Services May 2007 - Present
FACS Group, Inc. (Federated Administrative Credit Services Group, Inc. subsidiary of Federated) February 1998 - May 2007
FACS Group, Inc. (Federated Administrative Credit Services Group, Inc. subsidiary of Federated) February 1993 - January 1998
FACS Group, Inc. (Federated Administrative Credit Services Group, Inc. subsidiary of Federated) July 1989 - January 1993
Gold Circle (Division of Federated Department Store, Inc. with 76 stores and 15,000+ employees) January 1989 - December 1989
Gold Circle (Division of Federated Department Store, Inc. with 76 stores and 15,000+ employees) April 1986 - December 1988
Gold Circle (Division of Federated Department Store, Inc. with 76 stores and 15,000+ employees) September 1984 - April 1986
Skills
Employee Engagement, Employee Relations, Succession Planning, Talent Management, Leadership Development, Learning and Development, Merger & Acquisition..., Recruiting, College Recruiting, Onboarding, Performance Management, Human Resources, HRIS, Workforce Planning, Benefits Administration, Compensation, Building Administration..., Planning Budgeting &..., Capital Budgeting, Physical Security, Cafeteria Management, Business Continuity..., Project Management, Cross-functional Team..., Mentoring, Leadership, HR Policies, Coaching, Compliance
Education
Ohio University 1980 — 1984
Business, Human Resources and Management
Scrubs & Beyond, LLC March 2014 - Present
Macy's Credit and Customer Services 1996 - 2013
Skills
Operations Management, Management Consulting, Change Management, Project Management, Customer Engagement, Customer Support, Customer Oriented, Customer Satisfaction, Human Resources, Human Resource..., Employee Training, Training Delivery, Instructor-led Training, Hands-on Training, Hiring Personnel, Recruiting, Collections, Compliance, Strategic Communications, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Public Speaking, Writing, Speech Writing, Coaching Staff, Executive Coaching, Presentations, Coaching, Hiring, Workforce Planning, Training, Employee Relations, Leadership, Management, Team Building, Customer Service, Personnel Management
Education
Truman State University
Bachelors, Mass Communication/Media Studies
Truman State University
Bachelor's degree, Communication and Media Studies
Macy's Credit and Customer Services July 2011 - Present
Macy's Credit and Customer Services June 2009 - July 2011
Macy's August 2006 - July 2011
Robinson's May 2002 - 2006
Robinsons-May 2002 - 2006
Education
University of Phoenix 2010 — 2012
Master of Business Administration (MBA), Human Resources Management and Services, 3.8
University of Phoenix
BS, Business /Communications
Veterans Integrated Service Network Sunshine Healthcare Office, Department of Veterans Affairs May 2014 - Present
Veterans Integrated Service Network Sunshine Healthcare Office, Department of Veterans Affairs December 2014 - March 2015
Veterans Integrated Service Network Sunshine Healthcare Office, Department of Veterans Affairs April 2012 - May 2014
James A. Haley Veterans' Hospital, Department of Veterans Affairs January 2011 - April 2012
James A. Haley Veterans' Hospital, Department of Veterans Affairs April 2009 - December 2010
Hyde Park Village July 2008 - December 2008
Macy's Inc. November 2006 - August 2007
Macy's Credit and Customer Services November 2005 - November 2006
Macy's Credit and Customer Services June 2002 - November 2005
Skills
Writing, Succession Planning, Human Resources, Customer Service, PowerPoint, Recruiting, Leadership, Employee Relations, Employee Training, Management, Program Management
Education
University of Tampa - John H. Sykes College of Business 2007 — 2009
MBA, Marketing
University of Miami 1998 — 2002
BBA, Marketing
jcpenney March 2013 - Present
JCPenney February 2012 - March 2013
Macys Credit and Customer Services January 1998 - January 2011
Macy's 1998 - 2011
MCCS January 2000 - January 2004
Authorizer January 1998 - January 2000
Supervisor January 1994 - January 1998
Otterbein Nursing Home January 1988 - January 1998
Skills
Budgets, Customer Experience, Customer Service, Data Analysis, Fraud, Management, Time Management, Leadership, Loss Prevention
Education
Miami University
Lemon Monroe High School
Amazon September 2013 - Present
Wells Fargo Home Mortgage November 2012 - August 2013
Macy's May 2011 - August 2012
Macy's Credit and Customer Services January 2009 - May 2011
Macy's Credit and Customer Services January 2006 - January 2009
May Department Stores June 2004 - January 2006
Skills
Management, Process Scheduler, Customer Service, Call Center, Forecasting, Retail, Time Management, Relationship Management, Leadership, Team Leadership, Inventory Management, Team Building, Process Improvement, Performance Management, Credit, Call Centers, DOS, Operations Management, Training, Coaching, Project Management, Customer Satisfaction, Customer Experience, Risk Management, Employee Training, Customer Retention, Cross-functional Team..., Hiring, Interviews, Microsoft Excel, Loss Prevention, Analysis, Budgets, Marketing, Program Management, Business Planning
Education
Southeast Missouri State University - Harrison College of Business 2000 — 2004
Business Administration, Major: Integrated Marketing Communications
Marquette High School 1996 — 2000
Banfield Pet Hospital Fraud prevention Analyst SupervisormacySeptember 2006 - May 2014
Macy's Credit and Customer Services September 2006 - May 2014
Budget Suites of America July 2004 - January 2006
Budget Suites of America July 2004 - January 2006
Chosa's Harley Davidson (now Superstition Harley Davidson) March 2002 - October 2003
Skills
Customer Satisfaction, Public Speaking, Coaching, Merchandising, Training, Research, Event Planning, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Policy Analysis, Microsoft Publisher, Operations Management, Data Entry, Customer Service, Sales, Time Management, Management, Teamwork, Outlook, Program Management, Project Planning, Process Scheduler, Employee Training, Cashiering, Visual Merchandising, Loss Prevention
Education
Harley Davidson University 2002 — 2003
General Sales, Merchandising and Related Marketing Operations
Highline Community College 1976 — 1977
Associate of Arts
Macy's Credit and Customer Services May 2013 - Present
Macy's Credit and Customer Services October 2009 - Present
Macy's Credit and Customer Services January 2006 - September 2009
May Department Stores June 2002 - January 2006
May Credit Service Center June 2002 - January 2006
May Credit Service Center October 1997 - June 2002
May Department Stores February 1997 - June 2002
Skills
Customer Satisfaction, FMLA, Unemployment Claims, EEOC, Grievances, Employee Relations, Coaching, Leadership, Training, Policy, Human Resources, New Hire Orientations, Recruiting, Management, Customer Service, Interviews, Talent Acquisition, Organizational..., Labor Relations
Education
Lindenwood University
MBA, Business Administration
University of Missouri
Bachelor, Science Criminal Justice
Macy's Credit and Customer Services October 2006 - Present
Macy's Credit and Customer Services June 1999 - September 2005
Skills
College Recruiting, Project Management, Staff Management, Employee Relations, Retail, Employee Training, Hiring, Human Resources, Interviews, Leadership Development, Management, Onboarding, Performance Management, Recruiting, Talent Management, Team Building, Training
Education
University of Cincinnati 1995 — 1999
Bachelor of Arts (BA), Sociology
Bowling Green State University 1994 — 1995
Capital One January 2013 - Present
Corinthian Colleges, Inc June 2009 - January 2013
Macy’s Credit and Customer Services June 2004 - March 2009
Skills
Leadership, Process Improvement, PeopleSoft, Training, Budgets, Leadership Development, Recruiting, Team Building, Staff Development, Career Development, Career Counseling, Management, Program Management, Coaching, Human Resources, Call Centers, Change Management, Analysis, Team Leadership, Strategic Planning, Time Management, Project Planning, Customer Service, Sales
Education
Nova Southeastern University
M.B.A, Finance
Florida Agricultural and Mechanical University
B.S, Business Administration, Finance
University of South Florida 2015 — 2015
Lean Six Sigma Green Belt
Kohl's Department Stores August 2015 - Present
American Association of Textile Chemists and Colorists of FSU January 2014 - Present
Kohl's Department Stores June 2015 - July 2015
Gap Inc./ Banana Republic January 2015 - May 2015
Florida State University Career Center August 2014 - December 2014
Macy's Credit and Customer Services May 2014 - August 2014
YMCA May 2013 - August 2013
Panera Bread November 2011 - May 2012
Skills
Interpersonal Skills, Leadership, Customer Service, Communication, Time Management, Social Networking, Event Planning, Microsoft Office, Public Speaking, Interview Skills, Presentation Skills, Social Media, Interviews, Facebook, Team Leadership, PowerPoint, Microsoft Excel, Microsoft Word, Teamwork, Event Management, Marketing, Retail, Fashion, Fundraising, Mock Interviews, Management, Networking, Strategic Planning
Education
Florida State University 2012 — 2016
Bachelor of Science (BS), Retail Merchandising, 3.3/4.0
East Lake High School 2008 — 2012
Yarn and Bone Pet Supply Company May 2015 - Present
Macy's April 2012 - November 2014
Macy's January 2012 - April 2012
Macy's May 2011 - January 2012
Macy + Associates April 2009 - May 2011
Macy's Credit and Customer Services September 1998 - April 2009
Skills
Customer Service, Sales, Inventory Management, Marketing, Management, Merchandising, Team Building, Microsoft Office, Visual Merchandising, Customer Satisfaction, Microsoft Word, Social Media, Event Planning, Social Networking
Education
Arizona State University
Psychology
Trans States Airline June 2015 - Present
Express Scripts (Contract-G4S Security) October 2008 - June 2015
Kenneth Hall Regional Hospital April 2006 - June 2009
Macy's Credit And Customer Services November 2007 - May 2008
CVS Health August 2006 - November 2007
Skills
Customer Service, Microsoft Office, Legal Research Skills, Microsoft Excel, Security, Legal Writing, Fundraising, Outlook, Pharmacy, Windows, Leadership, Access, Data Entry, Healthcare, Training, Human Resources, Process Improvement, Onboarding
Education
Fontbonne University 2015 — 2017
Master of Science (MS), Management
Fontbonne University 2011 — 2015
Bachelor of Science (B.S.), Human Resources Management
Sanford-Brown College 2009 — 2011
Associate of Applied Science, Paralegal Studies, 3.0
Macy's Credit and Customer Services July 2015 - Present
Macy's Credit and Customer Services January 2009 - July 2015
Macy's Credit and Customer Services October 2006 - January 2009
Macy's Credit and Customer Services July 1996 - October 2006
Skills
Customer Service, Process Improvement, Employee Relations, Consumer Lending, Retail Banking, Vendor Management, Critical Thinking, Department Budgeting, Expense Management, Mortgage Lending, Credit Analysis, Microsoft Office, Computer Hardware, Computer Repair, Computer Maintenance, Delivering Results, Coaching Staff, Forecasting, Mac, Mortgage Servicing, Credit Risk, Customer Experience, Schedules, Museum Collections, Retail, Customer Retention, Relationship Management, Loans, Call Centers, Customer Satisfaction, Analytical Skills, PeopleSoft, Team-oriented, Core Banking, Foreclosures, Recruiting, Credit Cards, Coaching, Accounts Receivable, Invoicing, Banking, Risk Management, Human Resources, Cross Selling, Budgets, Credit, Process Scheduler, Debt Management, Finance, Fraud
Education
University of Phoenix-Tampa Campus 2003 — 2005
Master of Science (MS), Computer Information Systems
Florida State University - College of Business 1980 — 1984
BS, Management
Macy's Credit and Customer Services July 2013 - Present
S4 Marketers December 2011 - January 2013
Sandra's Design Services 2011 - 2011
Response Mail Express October 2001 - October 2006
Linotype January 1983 - January 1989
Skills
Print Production..., Art Direction, Product Specialist, Direct Mail, Direct Marketing, Email Marketing, Advertising, Copywriting, Social Media Marketing, Online Advertising, Lead Generation, Marketing Communications, Outdoor Advertising, Graphic Design, InDesign, Brand Development, Corporate Branding, Creative Strategy, Creative Direction, SEO, Mobile Marketing, Marketing Strategy, Web Design, Illustrator, Pre-press, Integrated Marketing, Packaging, Online Marketing, Digital Marketing, Brand Awareness, Marketing, Banners, Website Development, Social Media, B2B, Interactive Marketing, Multi-channel Marketing, Digital Strategy, E-commerce, Print Management, WordPress, Trade Shows, Campaign Management, Logo Design, Corporate Identity, Customer Acquisition, Adobe Acrobat, Database Marketing, Salesforce.com, Newsletters
Education
Briarcliffe College
Macy's Credit and Customer Services January 2015 - May 2015
Washington University in St. Louis September 2014 - November 2014
Jamaa Learning Center January 2014 - June 2014
Sylvan Learning Center October 2013 - December 2013
Minnesota Reading Corps (an AmeriCorps State Program) August 2012 - July 2013
St. Louis County Library November 2010 - August 2012
St. Louis Public Library August 2010 - November 2010
Kumon February 2010 - August 2010
Skills
Academic Tutoring, Customer Service, Data Entry, Cash Handling Experience, Resolve Issues, Travel Agency, Literacy Tutoring, Literacy, History, Higher Education, Tutoring, Community Outreach, Library, Editing, Nonprofits, Teaching, Curriculum Development, Curriculum Design, Program Development, Grant Writing, Microsoft Office, Libraries
Education
University of Missouri-Saint Louis 2008 — 2010
English Language and Literature, General
Truman State University 2001 — 2005
Bachelor of Arts (B.A.), English
Valley Park High School 1997 — 2001
High School Diploma
InComm April 2011 - Present
InComm April 2010 - April 2011
Macy's Inc. April 2009 - March 2010
Macy's Inc. June 2008 - April 2009
Macy's Credit and Customer Services October 2006 - May 2008
Macy's Credit and Customer Services October 2003 - October 2006
Macy's Credit and Customer Services June 2000 - October 2003
Education
University of Tampa - John H. Sykes College of Business 2001 — 2003
MBA, Information Technology Management
University of Florida 1995 — 2000
Bachelors of Science, Finance
One Touch Direct January 2012 - Present
Macys credit and Customer services August 2011 - January 2012
Kelly Services January 2011 - May 2011
Skills
CompTIA A+ Certification
Education
Remington College-Tampa Campus 2002 — 2004
Associate of Science (AS), Computer Systems Networking and Telecommunications, 3.84
Taft High School 1968 — 1970
diploma, academic
Macy's Credit and Customer Services July 2008 - March 2011
Union County College July 1995 - August 2005
Skills
Customer Service, Credit, Event Planning, Higher Education, Problem Solving, BLS Healthcare Provider, Editing, Data Entry, Process Scheduler, Access, Time Management, Outlook, Administrative..., Training
Education
State University of New York College at Oneonta
Bachelor of Arts (B.A.), Major: Business/Economics, Minor: Educational Psychology
Robert Wood Johnson CHW 2013 — 2013
BLS (Basic Life Skills) for Healthcare Providers, AHA (American Heart Association) Chain of Survival Techniques, Certification TC ID#NJ00565 (effective 03/2013-03/2015)
American Red Cross - Tampa Bay Chapter 2008 — 2008
Certified Nurse Assistant Examination Preparation Course, Certified Nursing Assistant, Proof of required attendance hours to challenge the State of FL CNA Exam
Brookdale of Washington Township December 2014 - Present
Elmcroft Assisted Living and Alzheimers Care June 2014 - December 2014
Duke Energy Corporation February 2014 - May 2014
DP&L July 2013 - October 2013
ABL Management June 2011 - July 2013
Macy's Credit and Customer Services July 2007 - October 2010
Kroger April 2003 - July 2007
Skills
Inventory Control, Restaurant Management, Inventory Management, Restaurants, Microsoft Office, Customer Service, Customer Satisfaction, Training, Time Management, Leadership, Employee Training, Team Building, Retail, Data Entry, Sales, Social Media, Budgets, Teamwork
Education
Sinclair Community College 2004 — 2012
Associates in Travel and Tourism, Travel and Exploration
Springboro High School 2000 — 2004
High School Diploma, General Studies
Webcustodians,LLC January 2011 - October 2014
Macy's Credit and Customer Services June 2014 - August 2014
Swings-n-Things January 2012 - August 2013
Skills
Online Advertising, Project Management, Field Installation, Reporting & Analysis, Microsoft Office, SPSS, Google Adwords, Google Analytics, Oracle Reports, PPC Bid Management, Keyword Advertising, Customer Service, Teamwork, Online Campaign..., Microsoft Excel, PowerPoint, Social Media, Microsoft Word, Digital Marketing, Advertising
Education
The Ohio State University 2010 — 2014
Bachelor of Science (B.S.), Political Science and Government
Macy's August 2012 - Present
Macy's Credit and Customer Services August 2010 - August 2012
One In A Million, LLC September 2003 - August 2010
Skills
Store Management, Sales, Retail, Jewelry, Inventory Management, Gifts, Facebook, Team Building, Customer Satisfaction, Luxury Goods, Merchandising
Education
Gemological Institute of America 2006 — 2010
G.G., Graduate Gemologist
University of Cincinnati 2005 — 2006
Fine Arts, Fashion Design
Macy's August 2013 - Present
Macy's September 2011 - August 2013
Macy's April 2009 - August 2011
Macy's Credit and Customer Services February 2006 - March 2009
Macy's Credit and Customer Service September 2005 - January 2006
Macy's Credit and Customer Services September 2003 - August 2005
Macy's Credit and Customer Services March 2000 - August 2003
Macy's Credit and Customer Services March 1999 - February 2000
Macy's Credit and Customer Services June 1998 - February 1999
Skills
Employee Relations, People Management, Conflict Resolution, Policy/Procedure..., Training & Development, Internal Communications, Recruitment/Retention, College Recruiting, Performance Reviews, Project Implementation, Employee Benefits, Employee Recognition, Website Redesign, Compensation, Executive Management, Project Execution, PeopleSoft, Project Management, Human Resources, Benefits Administration, Customer Service, Coaching, HR Policies, New Hire Orientations, Training, Management, Team Building, Leadership Development, Web Design, Hiring, Call Centers, Succession Planning, Employee Training, Leadership, Budgets, Policy, Interviews, Talent Management, Performance Management, Time Management, Recruiting
Education
Miami University 1994 — 1998
BS, Human Resources & Marketing
Butler Weihmuller Katz Craig LLP January 2012 - Present
Macy's Credit and Customer Services December 2010 - January 2012
Macy's Credit and Customer Services October 2006 - December 2010
Macy's Credit and Customer Services May 2000 - August 2004
Macy's Credit and Customer Services October 1997 - May 2000
Macy's Credit and Customer Services March 1995 - October 1997
Macy's Credit and Customer Service July 1993 - March 1995
Best Inns of America April 1990 - July 1993
Skills
Adobe Acrobat, Social Media, Social Media Marketing, PowerPoint, Customer Service, Microsoft Excel, Windows, Dreamweaver, Microsoft Word, Graphic Design, Human Resources, Adobe Creative Suite, Outlook, Social Networking, Facebook, Event Planning, HTML, Mac OS X, Final Cut Express, OneNote, Word, Excel, Access, Pages, Keynote, Numbers, InDesign, Illustrator, Photoshop, Mac, Visio, SEO, Web Design, Desktop Publishing, Prezi, Twitter, LinkedIn, Final Cut Pro
Education
DeVry University 2006 — 2009
Graphic Design
Huntington North High School 1986 — 1989
Diploma, Music Education, Business
Macy's Credit and Customer Services September 2015 - Present
Macy's Credit and Customer Services June 2014 - September 2015
Macy's Credit and Customer Services May 2013 - June 2014
Macy's Credit and Customer Services November 2011 - May 2013
Interior Supply, Inc. August 2011 - August 2011
Vantiv (Formerly Fifth Third Processing Solutions) March 2008 - June 2011
Fifth Third Bank January 2006 - March 2008
Samsonite September 2005 - January 2006
Skills
Coaching, Fraud, Analytics, Fraud Detection, Process Improvement, Credit Cards, Sales Management, Banking, Customer Experience, Vendor Management, Business Analysis, Call Centers, Risk Management, Retail, Customer Service, Business Process..., Strategy, Project Management, Management, Leadership
Education
Xavier University 2005 — 2008
Master, Business Administration
University of Cincinnati 1999 — 2005
Bachelor of Arts (B.A.), Communication
Maumee High School 1994 — 1999
Macy's Credit and Customer Services August 2007 - Present
Rodewald Insurance - Nationwide Agency October 2006 - June 2007
Macy's Credit and Customer Services February 2001 - July 2006
Macy's Credit and Customer Services February 2000 - February 2001
Macy's Credit and Customer Services June 1999 - February 2000
Skills
Hiring, HRIS, PeopleSoft, Talent Management, Human Resources, Talent Acquisition, Training, Team Building, Employee Relations, Personnel Management, Workforce Planning, Retail, Recruiting, College Recruiting, Performance Management, Onboarding, Applicant Tracking..., Employee Engagement, Employee Training, Interviews
Education
Miami University 1995 — 1999
BA, Psychology
Western Alliance Bancorporation August 2013 - Present
Apollo Group June 2009 - August 2013
Apollo Group 2009 - 2010
Macy's Credit and Customer Services October 2005 - June 2009
Skills
Customer Service, Microsoft Office, Human Resources, Data Entry, Public Speaking, Higher Education, Training, Research, PeopleSoft, Time Management, Data Analysis, Supervisory Skills, Payroll, Onboarding, Employee Benefits, Process Improvement, Administration, Leadership Development, FMLA, Microsoft Word, Employee Relations, Outlook, Analysis, Recruiting, Interviews, CRM, Access, Policy, Administrative..., Microsoft Excel, PowerPoint, Leadership, Organizational..., System Administration, Management
Education
University of Phoenix 2012 — 2014
Macy's ManagerMacys System & Technology2005 - Present
Macy's Credit and Customer Services 2005 - Present
Macy's Systems and Technologies 2005 - Present
May Department Stores 1988 - 2005
Great Lakes Data Center 1988 - 2005
Skills
COBOL, Merchandising, Forecasting, Assortment, Retail, SDLC, Trend Analysis, Budgets, Inventory Management, Management, Customer Service, CPFR, Team Building, POS, IBM Mainframe, Process Improvement, Inventory Control, Visual Merchandising, Loss Prevention, Leadership
Education
Bowling Green State University 1984 — 1988
Macy's Corporate Services November 2011 - Present
Macy's Credit and Customer Services July 1995 - November 2011
Skills
Employee Relations, PeopleSoft, Employee Engagement, Performance Management, Recruiting, Customer Service, Event Planning, Retail, Human Resources, Coaching, Team Building, Training, Employee Training, Time Management, Interviews, Hiring, Call Centers, Leadership Development, Onboarding
Education
Denison University 1984 — 1988
Macy's Credit and Customer Services 2004 - Present
Skills
Excel, Word, Customer Service, Customer Relations, Forecasting, Coaching, Budgeting, Purchasing, Negotiation, Microsoft Office, Team Leadership, Performance Management, Employee Relations, Retail, Budgets, Microsoft Excel, Microsoft Word, Team Building, Leadership, Customer Satisfaction, Training, Inventory Management, Merchandising, Time Management, Strategic Planning, Process Improvement, Analysis, Management, Sales, Leadership Development
Education
Antioch University 1999 — 2000
M.A., Management
Centre College 1982 — 1986
B. A., Economics
Macy's Credit and Customer Services Budget SpecialistGannettMay 1997 - August 2007
Skills
Employee Relations, Recruiting, Employee Benefits
Education
Mesa Community College 1975 — 1977
general
Macy's Credit and Customer Services December 1980 - Present
Skills
Management, Financial Modeling, Microsoft Excel, Forecasting, Strategic Planning, Retail, Financial Analysis, Team Building, Finance
Education
University of Missouri-Saint Louis
Master of Business Administration (MBA), Accounting and Finance
Centric Consulting May 2014 - Present
Centric Consulting July 2012 - April 2014
IVANS 2012 - 2012
Fifth Third Bank January 2008 - January 2009
Macys Credit and Customer Services October 1999 - December 2008
Wipro Technologies February 1998 - February 1999
Integra Micro Systems April 1996 - February 1998
Skills
SDLC, Microsoft SQL Server, Project Management, PMO Methodologies, User Acceptance Testing, .NET, Software Development, Database Design, Crystal Reports, SQL Reporting, WebServices, Business Analysis, Databases, Management, Software Project..., Requirements Analysis, Process Improvement, Agile Methodologies, Enterprise Architecture, Web Services
Education
University of Cincinnati 2001 — 2005
Master's, Computer Science
Macy's Credit and Customer Services October 1995 - Present
Macy's Credit and Customer Services 2007 - 2009
MCCS April 2005 - 2007
MCCS (FACS) October 1996 - April 2005
Macy's Credit & Customer Services October 1995 - October 1996
Bullock's Department Stores November 1979 - May 1995
Skills
Merchandising, Sales, Bookkeeping, Inventory Control, Customer Service, Instructional Design, Instructor-led Training, Coaching, Employee Relations, Call Center, Performance Management, Captivate, Employee Training, Payroll, Call Centers, Leadership Development
Education
Arizona State University 1978 — 1983
Bachelor of Arts, Textiles & Clothing/ Design
Macy's Credit & Customer Service October 2011 - Present
Macy's Credit and Customer Services 2009 - October 2011
Macy's January 2006 - March 2009
May Department Stores 1994 - 2006
Skills
Call Centers, Process Improvement, Forecasting, Employee Training, PeopleSoft, Inventory Management, Performance Management, Team Building, Retail, Strategic Planning, Employee Relations, Customer Service, Training, Customer Satisfaction, Hiring, Merchandising
Education
Binghamton University - School of Management 1987 — 1991
Bachelor, Management
The Pampered Chef April 2009 - Present
Macy's Credit and Customer Services 2004 - Present
Education
University of South Florida 1990 — 1994
BA
Macy's June 2010 - Present
Macy's Credit and Customer Services May 2009 - May 2010
United Way of Greater Cincinnati July 2009 - November 2009
Macy's Credit and Customer Services January 1994 - April 2009
Macy's October 1992 - December 1993
Skills
Process Improvement, Project Management, Retail, Budgets, Employee Relations, Customer Service, Team Building, Coaching, Performance Management, Succession Planning, Strategic Planning, Employee Benefits, Analytics, E-commerce, Program Management, Human Resources, Management, Leadership
Education
University of Cincinnati 1980 — 1984
BA, Political Science, Journalism, Econ
Ursuline Academy 1976 — 1980
Paycor November 2010 - Present
Comair December 2007 - June 2011
Fidelity Investments July 2005 - February 2007
Heitlage Lumber December 2003 - July 2005
Macy's Credit and Customer Services May 1993 - November 2003
Skills
Account Reconciliation, Process Improvement, Credit, Customer Service, Payroll, Microsoft Excel
Education
Anderson University 1989 — 1991
Accounting
Ohio EPA September 2014 - Present
CSC - Computer Sciences Corporation January 2013 - July 2014
Public Utilities Commission of Ohio November 2011 - October 2012
The Wornick Company April 2010 - November 2010
Macy's Credit and Customer Services June 2006 - October 2010
Skills
Environmental Awareness, Hazardous Waste..., Emergency Management, Energy, Analysis, Water, Leadership, Management, Research
Education
The Ohio State University 2011 — 2012
BS, Environmental Policy and Management
Cincinnati State Technical and Community College 2007 — 2010
AS, Environmental Engineering Technology
Belmont Technical College 2000 — 2001
Core Courses
True Virtuoso Productions June 2014 - Present
Freelance Musician June 1977 - Present
Macy's Credit and Customer Services May 2008 - October 2014
Cincinnati Ballet 1996 - 1999
World Piano Competition 1995 - 1997
School For Creative and Performing Arts 1993 - 1996
University of Cincinnati September 1989 - June 1991
ASCAP October 1985 - December 1988
Albano Voice Institute January 1982 - June 1985
Lyra Music Company January 1984 - August 1984
Skills
Piano Performance,..., Credit and Customer..., Troubleshooting, Music, Composition, Musical Theatre, Piano, Recording, Singing, Management, Music Theory, Time Management, Theatre, Conducting, Sound, Customer Service, Program Management, Facebook, Project Management, Social Media, Musicians, Film, Concerts, Classical, Orchestral Music, Pianist, Choral, Chamber Music, Music Education
Education
University of Cincinnati College-Conservatory of Music
Artist Diploma, Piano Performance, 4.0
University Of Cincinnati College-Conservatory of Music 1989 — 1992
DMA-not completed, Piano with Composition Cognate, 3.89
Manhattan School of Music 1978 — 1981
MM, Piano, 3.7
University of Connecticut 1972 — 1976
BMus, Piano and Composition, 3.5 (Cum Laude)
Private Piano Teachers 1959 — 1992
Fidelity National Information Services March 2003 - Present
Macy's Credit and Customer Services January 2000 - January 2003
Education
St. Petersburg College 1999 — 2002
High School Diploma, 2002; Business Management
St. Petersburg College
Business Management
Macy's Credit and Customer Services June 2008 - November 2010
Alltel March 2005 - June 2008
Education
Argosy University 2011 — 2014
Remington College-Cleveland Campus 1997 — 1999
Associates, Business Administration
GreenSky® November 2014 - Present
GreenSky® March 2014 - November 2014
ACE Cash Express April 2013 - March 2014
ACE Cash Express October 2012 - March 2014
Vantiv October 2011 - October 2012
Macy's Credit and Customer Services May 2011 - April 2012
Cornerstone Brands June 2010 - March 2011
United Medical Resources October 2005 - October 2006
Avon 2002 - 2005
Education
Mount Vernon Nazarene University 2012 — 2015
Bachelor’s Degree, Business Administration/Human Resource Management
Wright State University 2006 — 2010
Macy's Credit and Customer Services
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teaching, Team Building, Leadership, Nonprofits, Coaching, Leadership Development
Education
Kentucky Christian University 1975 — 1978
Bachelor's degree, Elementary Education and Teaching and Biblical Education
Milford High School, Ohio; Ky Christian University 1974 — 1978
Bachelor's degree, Bible and Elementary Education and Teaching