MAPFRE ASISTENCIA
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MAPFRE ASISTENCIA Employees
Bain & Company 2013 - Present
Emprego Ligado August 2013 - August 2013
Ministry of Finance - Chile June 2013 - July 2013
Stanford Graduate School of Business September 2011 - June 2013
Citi December 2012 - January 2013
Vierville Capital August 2012 - September 2012
Roca Sanitario, S.A. June 2009 - May 2011
ROCA Sanitario, S.A. October 2006 - June 2009
Mapfre Assistance UK January 2006 - October 2006
Mapfre Asistencia June 2005 - September 2005
Education
Stanford Graduate School of Business 2011 — 2013
MBA
University of the West of England 2002 — 2006
BA (Hons), Business Studies
IES Luis Carrillo y Sotomayor 1998 — 2002
Universidad de Granada
Arista USA December 2014 - Present
Proa Comunicación January 2011 - July 2013
Kroll February 2008 - May 2010
Portocarrero & Asociados, Consultores de Comunicación January 2007 - January 2008
Profesional autónomo, Londres (Reino Unido) October 2002 - November 2006
Mapfre Asistencia July 1999 - September 2002
Diario ABC December 1996 - December 1997
Armada Española March 1996 - November 1996
Diario ABC October 1994 - October 1995
Diario La Nueva España January 1994 - September 1994
Skills
Corporate Communications, Media Relations, Spanish, Marketing Strategy, Public Relations, Strategic Communications, Marketing Communications, Internal Communications, Marketing, Advertising
Education
2002 — 2004
Advanced Diploma, Marketing Communications
Cámara de Comercio e Industria de Madrid 2001 — 2002
Técnico en Publicidad y RRPP, RRPP, publicidad, diseño gráfico, comunicación corporativa
1994 — 1995
Magister, Periodismo
1989 — 1994
Licenciado, Ciencias de la Información
Road Canada a MAPFRE Company 2007 - Present
Mapfre Asistencia 2006 - 2007
Skills
Business Development, Spanish, Management, Strategy, Product Development, Budgets, Sales, CRM, Negotiation, Marketing Strategy, Reinsurance, Insurance, New Business Development, Program Management, Business Strategy, Operations Management, Business Planning, Strategic Planning, Team Leadership, Customer Satisfaction, Sales Management, Team Building, Marketing, Mergers & Acquisitions, Finance
Education
Universidad Complutense de Madrid 2001 — 2002
Master, Marketing
University of Lincoln 2000 — 2001
BA, European Business
IUT Le Creusot 1997 — 2000
DUT, Business
College 1993 — 1997
BAC, Ecomnomic
MAPFRE ASISTENCIA July 2013 - Present
Peckar & Abramson, P.C. August 2011 - July 2013
Pique-AA June 2009 - August 2011
A&A, P.A. January 2007 - July 2011
Nova Southeastern University January 2007 - January 2008
Juan A. Perez-Alarcon Abogados August 2000 - August 2004
Skills
Immigration Issues, Civil Litigation, Legal Writing, Business, Legal Research, Litigation, Corporate Law, Mediation, International Law, Courts, Commercial Litigation, Corporate Governance, Immigration Law, Trials, Appeals, Arbitration, Spanish
Education
Nova Southeastern University Shepard Broad College of Law 2004 — 2006
J.D., Law
Universitat de Barcelona 2000 — 2005
Licenciatura, Derecho
Deloitte España February 2015 - Present
Agencia EFE October 2013 - Present
AGERS September 2014 - February 2015
Agencia EFE October 2012 - June 2013
La Caixa September 2012 - October 2012
MAPFRE ASISTENCIA April 2012 - October 2012
"El Siglo de Europa" January 2012 - March 2012
Skills
Video Editing, News Writing, Politics, Video Camera, Photography, Research, Institutional Relations, Translation, Premiere, Social Media Marketing, QuarkXPress, InDesign, WordPress, Strategic communication, Events, Strategic Communications
Education
Universidad Nacional de Educación a Distancia - U.N.E.D. 2013 — 2015
International Journalism Master
Universidad Carlos III de Madrid 2013 — 2014
Final Degree Thesis with Honors
Universidad Carlos III de Madrid 2009 — 2013
Bilingual Journalism, 8,3
Dublin Institute of Technology 2011 — 2012
International Bilingual Journalism Program
MAPFRE ASISTENCIA 2008 - Present
Road America, a MAPFRE Company 2003 - 2008
Federal Assist, a MAPFRE Company 2001 - 2003
IBERO ASISTENCIA 1998 - 2000
Skills
Executive Operations..., Market Growth Strategies, Strategic Planning, Staff Training and..., Award Winner, Data analysis, Virtual Teams, Revenue Generation, M&A Operations..., Quality Assurance, Process Improvements, Client Relations, Change Implementation, Avaya IP Telephony, Impact 360, NICE Call Recording, CMS, Microsoft Dynamics, Microsoft CRM, CRM, Blue Pumpkin, Avaya, Team Leadership, Internal Audit, External Audit, Internal Controls, Compliance, Long-term Customer..., Public Speaking, Recruiting, Call Center Development, Call center start-up, Call Center Architecture, Contact Center..., Contact Center..., Contact Center..., Microsoft Office, Customer Experience, Process Improvement, Operations Management, Management, Data Analysis, Customer Service, Customer Satisfaction, Business Development
Education
Universidad de Buenos Aires 1993 — 1998
Bachelor of Science
Colegio Leon XIII 1988 — 1993
Federal Assist - MAPFRE Asistencia February 2014 - Present
MAPFRE ASISTENCIA January 2013 - February 2014
MAPFRE ASISTENCIA January 2011 - December 2012
MAPFRE ASISTENCIA July 2008 - December 2010
MAPFRE ASISTENCIA March 2006 - June 2008
Skills
Insurance, Account Management, Customer Service, Financial Services, Marketing Strategy, Management
Education
University of Phoenix 2009 — 2011
Master of Business Administration (MBA), Global Management
Inter-American University of Puerto Rico-Metropolitan Campus 2006 — 2009
Bachelor of Business Administration (BBA), Marketing
MAPFRE ASISTENCIA January 2015 - Present
Cross Country Home Services June 2007 - December 2014
Cross Country Home Services 2003 - 2007
Walt Disney World July 1997 - June 2002
Walt Disney World 1996 - 1999
C&S National Bank (now Bank of America) 1990 - 1991
Heilig-Meyers Furniture 1988 - 1990
Nestle S.A. 1988 - 1988
Skills
Database Marketing, Analytics, Creative Strategy, Customer Retention, Customer Experience, SEO, Email Marketing, Loyalty Marketing, Co-marketing, Co-registration, Sales Management, Scripting, Vendor Management, Fulfillment Services, SEM, Digital Printing, Brand Development, Data Modeling, Customer Segmentation..., Leadership, Cross-functional Team..., Product Development, E-commerce, Marketing, Strategic Planning, CRM, Customer Acquisition, Marketing Strategy, Integrated Marketing, Corporate Branding, Direct Marketing, Strategy, Direct Mail, Management, B2B, Market Research, PPC, Multi-channel Marketing, Sales, Segmentation, Digital Marketing, B2B Marketing, Forecasting, Web Analytics, P&L Management, Business Intelligence, Online Marketing, Inbound Marketing, Online Advertising, Lead Generation
Education
Stetston University (MBA) 1999 — 2001
Master of Business Administration (MBA)
Lander University 1993 — 1995
BS, Economics/Finance
Simply Healthcare Plans September 2014 - Present
MAPFRE ASISTENCIA August 2011 - September 2014
Loews Hotels October 2009 - March 2011
Bank of America May 2008 - February 2010
Marriott International September 2004 - June 2008
Skills
Spanish, Tourism, Customer Service, Team Management, Logistics, Property Management..., Medicare Advantage, Medicaid Managed Care, Call Center..., Health Insurance, International Relations, Financial Reporting, Internal Audit, Travel Management, Hotel Reservations, Food & Beverage, Travel Insurance, Case Management, English, Portuguese, Budgets, Event Management
Education
University of South Florida 2007 — 2009
Bachelor of Arts (B.A.), Political Science and Government
Santa Fe College 2006 — 2007
Associate of Arts (A.A.), Journalism
Miami Dade College 2003 — 2005
Business Administration and Management, General