MBNA America
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1,068 MBNA America employees in database. Find out everything there's to know about MBNA America employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
MBNA America Employees
LADWP January 2014 - Present
LADWP June 2009 - January 2014
Beckman Coulter May 2008 - May 2009
Prime Healthcare Services December 2007 - June 2008
First Liberty Inc., Laguna Hills, CA December 2005 - December 2007
MBNA America May 2003 - March 2005
Skills
Electrical Engineering, Renewable Energy, Solar Energy, Matlab, Engineering, Orcad, Power Systems, Electronics, Systems Engineering, Energy, Simulink, Energy Efficiency, Sustainability, Photovoltaics, Electric Power, Power Generation, Project Engineering, Power Plants, Automation, Project Management, Leadership, Management, Analysis, Strategic Planning
Education
University of Southern California - Marshall School of Business 2012 — 2015
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
University of Southern California 2009 — 2011
Master of Science (M.S.), Electrical and Electronics Engineering - Power System Protection
California State University-Long Beach 2003 — 2009
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Vera Bradley November 2014 - Present
Vera Bradley March 2014 - November 2014
Bath & Body Works September 2012 - March 2014
Bath & Body Works September 2011 - September 2012
Victoria's Secret July 2007 - August 2011
Ann Taylor 2006 - 2007
MBNA America 2002 - 2005
Skills
Merchandising, Visual Merchandising, Driving Results, Store Management, Loss Prevention, New Store Openings, Store Operations, Associate Development, Merchandise Planning, Profit, Shrinkage, Planograms, District Management, Customer Satisfaction, Retail, Sales, Customer Experience, Retail Sales, Time Management, Inventory Management, People Development, Product Knowledge, Succession Planning, Handbags, Customer Service, New Store Development, POS, Performance Management, Driving Sales..., Leadership, Recruiting, Fashion, Management, Employee Training, Team Building, Apparel, Training, Inventory Control
Education
Bowling Green State University 1999 — 2002
Bachelor of Science, Business Administration and Marketing
TIBBS Realty January 2004 - Present
MBNA America July 1999 - December 2004
Skills
Real Estate, REO, Short Sales, Apartments, Investments, Investment Properties, Residential Homes, Investors, Property Management, Real Estate Development, Strategic Planning, Foreclosures, Brokerage, Sales, First Time Home Buyers, Real Estate Transactions, Contract Negotiation, Sales Management, Leases, Income Properties
Education
Arizona State University 1994 — 1999
Business, Management, Marketing, and Related Support Services
PNC November 2014 - Present
PNC September 2011 - Present
Sherwin-Williams Paints September 2010 - May 2011
KeyBank March 2005 - September 2010
MBNA America August 1995 - August 2004
Skills
Performance Management, Training, Call Centers, Project Management, Leadership, Management, Vendor Management, Program Management, Business Strategy, Employee Training, Needs Analysis, Negotiation, Talent Management, Coaching, Strategy
Education
Cleveland State University 1992 — 1995
Communications, Advertising
Cleveland State University
Communications
The Santa Fe Group February 2014 - Present
Self-employed October 2013 - February 2014
BGK Property Management August 2006 - March 2009
Bank of America - formally MBNA America August 2005 - July 2006
MBNA America March 1999 - August 2005
MBNA America June 1997 - March 1999
Skills
Analysis, Finance, Loans, Management, Portfolio Management, Mortgage Lending, Accounting, Forecasting, Software Documentation, Customer Satisfaction, Underwriting, Customer Service, Asset Management, Invoicing, Equities, Cross Selling, Variance Analysis, Banking, Credit, Executive Management, Financial Analysis, Project Management, Risk Management, Strategic Planning
Education
Bowling Green State University 1993 — 1997
BSBA, Marketing
Gilmour Academy
New Century Advisors August 2012 - Present
Walden University May 2009 - May 2010
CoStar Group September 2007 - September 2008
Verizon Wireless March 2005 - May 2007
Altland House Hospitality Group April 2004 - July 2005
Truffles Catering at the Belvedere July 2003 - September 2004
MBNA America December 1999 - September 2003
First National Bank of Maryland July 1994 - May 1998
Skills
Project Management, Analysis, Training, Program Management, Customer Service, Human Resources, Business Analysis, Marketing, Customer Satisfaction, CRM, Sales
Education
Walden University 2009 — 2011
Master, Business Administration, 4.0
Baltimore International College 2003 — 2004
Associates of Applied Science, Professional Cooking & Baking, 3.84
University of Maryland Baltimore County 1991 — 1996
Bachelor, English Literature, 2.75
Baltimore City College High School 1987 — 1991
H.S. Diploma, Honors
Next Model Management August 2012 - Present
My Kreative Design June 2013 - July 2015
SVC Parking Corp. October 2011 - February 2013
IBS Electronics, Inc. International May 2007 - July 2009
MBNA America June 2004 - June 2005
Skills
Social Networking, Film, Acting, Entertainment, Public Relations, Management, Event Management, Event Planning, Advertising, Online Advertising, Social Media, Brand Development, Microsoft Office, Sales, Leadership, Customer Service, Social Media Marketing
Education
California State University-Fullerton 2009 — 2011
Bachelor's Degree, Sociology & Public Relations/Image Management
YOUNG CONTRACTORS LLC July 2005 - Present
Capital One August 2014 - January 2015
PJ Fitzpatrick September 2012 - January 2013
RAMSEY FORD OF ELKTON November 2011 - September 2012
HOOKED ON THE BAY INC July 2005 - October 2011
MBNA AMERICA March 2004 - June 2005
Skills
Gutters, Doors, Roofs, Siding, Home Improvement, Insulation, Pricing, Estimates, New Business Development, Sales, Project Management, Customer Service, Microsoft Office, Social Media, Microsoft Excel, Marketing
Education
Goldey Beacom College 2011 — 2015
Bachelor of Science (B.S.), Business Administration, 3.48gpa currently
Cecil College 2005 — 2008
Associate of Arts and Sciences (A.A.S.), General Studies, 3.75 gpa
THE TOME SCHOOL 1992 — 2005
H.S diploma, General Studies
Towson University
Psychology
Omni-Fund Inc. March 2015 - Present
Homepath Lending February 2014 - March 2015
Self February 2008 - February 2014
MBNA America September 2003 - April 2005
Skills
Mortgage Lending, Refinance, FHA, Mortgage Banking, Loan Origination, Residential Mortgages, Loans, VA loans, USDA, Credit, Reverse Mortgages, Credit Analysis, Construction Loans, FHA financing, Banking, Training, Customer Service, Sales, Coaching
Education
Concordia University Irvine 2003 — 2006
Bachelor of Arts (B.A.), Theology/Theological Studies
Martin Luther High School 1999 — 2003
High School
Greendale Middle School 1996 — 1999
California State University-Fullerton
United Way of South Hampton Roads August 2013 - Present
Bank of America December 2009 - November 2012
Bank of America December 2009 - November 2012
Bank of America July 1997 - November 2012
Bank of America July 1997 - November 2012
Bank of America October 2008 - December 2009
Bank of America August 2007 - October 2008
Bank of America January 2006 - August 2007
MBNA America July 2002 - January 2006
MBNA America July 1997 - July 2002
Education
Clemson University 1987 — 1991
Bachelor of Science in Marketing, Marketing/Business
Clemson University
Bachelor of Science, Marketing
Cox Communications February 2015 - Present
Cox Communications January 2004 - February 2015
MBNA America October 1998 - June 2003
Skills
Call Center, Quality Assurance, Telecommunications, Customer Experience, Process Improvement, Customer Satisfaction, Customer Service, Customer Retention, Training, Team Building, Leadership, Call Centers, Sales Management, CRM, New Business Development, Team Leadership, Salesforce.com, Networking, Direct Sales, Solution Selling, Product Management, Management, Project Planning, Sales, Sales Operations, Business Analysis, Analysis, Cross-functional Team..., Operations Management, Account Management, Business Development, Project Management, Business Process..., Change Management, Strategy, Strategic Planning, Microsoft Office
Education
University of Rhode Island 1993 — 1996
Bachelor of Science, Resource Development
Bryant University
Synthetic Grass Store June 2008 - Present
Arizona Turf Masters June 2006 - Present
Property Acquisition & Development May 2004 - December 2010
Money Management International March 1999 - April 2005
MBNA America 1994 - 1999
Skills
Strategic Planning, Coaching, Contract Negotiation, Accounting, Team Building, Project Management, Negotiation, Budgets, Sales, Business Planning, Marketing
Education
Albright College 1990 — 1994
Bachelor of Science (BS), Business Finance
North Cross School 1986 — 1990
Bank of America June 2013 - Present
Bank of America / Fleet Bank December 2011 - June 2013
Bank of America July 2010 - December 2011
Western States Region November 2008 - July 2010
Bank of America August 2004 - November 2008
Fleet Bank/Bank of America August 2003 - August 2004
MBNA America September 1996 - July 2003
Skills
Banking, Credit, Loans, Retail Banking, Consumer Lending, Commercial Banking, Mortgage Lending, Credit Cards, Small Business Lending, Credit Analysis, Risk Management, Commercial Lending, Cross Selling, Portfolio Management, Credit Risk, Relationship Management, Mortgage Banking, Customer Experience, Process Improvement, Financial Risk, Leadership
Education
University of Maine 1992 — 1996
BS, Economics
Colorado State University 1990 — 1991
BS, Economics
GNG High School 1986 — 1990
A Human Services Agency June 2010 - Present
Coppin State University February 2009 - June 2010
UMB September 2006 - December 2009
MBNA America October 2003 - November 2004
Emigrant Savings Bank June 1998 - June 2003
Skills
Human Resources, Resume Writing, PeopleSoft, Coaching, Leadership, Team Building, Interviews
Education
Morgan State University 2004 — 2011
Bachelor of Science (B.S.), Marketing
CUNY Bronx Community College 1997 — 2003
Associate of Arts and Sciences (A.A.S.), Computer Applications & Software
Market Street Funders October 2014 - Present
Rockland Mills Group September 2011 - Present
Free + Abel, LLC June 2012 - Present
MUNI Tech, LLC August 2012 - January 2014
Swift Financial September 2007 - September 2011
Mergence Consulting December 2006 - September 2007
MBNA America / Bank of America June 2001 - February 2006
MBNA America September 1999 - June 2001
MBNA America June 1993 - September 1999
Skills
Risk Management, Vendor Management, Strategic Planning, Operations Management, Call Center, Mergers, Project Management, Leadership Development, Business Operations, Fundraising, Event Management, Credit, Banking, Credit Cards, Relationship Management, Strategy, Leadership, Project Planning, Financial Services, Mergers & Acquisitions, Team Building, Management, Portfolio Management, Analysis, Strategic Partnerships, Finance, Change Management, Program Management, Call Centers, Coaching, Loans, Management Consulting, Process Improvement, Analytics, Executive Management, Entrepreneurship, Business Development, Budgets, Business Strategy, Sales, Start-ups, Small Business, CRM, P&L Management, Financial Analysis, Healthy Lifestyles
Education
Bucknell University 1989 — 1993
BA, Economics
North Hunterdon High School 1985 — 1989
NIIT (USA), Inc. July 2015 - Present
Bank of America April 2009 - June 2015
Bank of America August 2007 - March 2009
MBNA America October 2000 - July 2007
Skills
Training & Development, Leadership, Sales, Coaching, Management, Time Management, Leadership Development, Diversity Training, Risk Management, Microsoft Excel, Microsoft Word, PowerPoint, Banking, Credit Cards, Mortgage Lending, Underwriting, Customer Satisfaction
Education
Bowdoin College 1994 — 1998
Bachelor’s Degree, Physics
Captain Avery Museum April 2014 - Present
Canaltowne Consulting, LLC 2012 - Present
U.S. Green Building Council 2010 - 2012
Tri-State Bird Rescue & Research, Inc. 2008 - 2010
Maryland Municipal Government 2006 - 2008
MBNA America 1998 - 2005
Bank of America 1994 - 1998
National Wildlife Federation 1991 - 1994
Skills
Client Services, Account Management, Marketing Communications, New Business Development, Program Management, Contract Negotiation, Sales Management, Business Planning, Microsoft Office Suite, Salesforce (Rated "Top..., Cisco WebEx, Yammer, Strategy, Leadership, WebEx, Process Improvement, CRM, Salesforce.com, Marketing, Microsoft Office, Project Management, Financial Services, Business Development, Management, Project Planning, Nonprofits, Strategic Partnerships, Strategic Planning, Team Building, Fundraising, Team Leadership, Social Media, Advertising, Budgets, Sales, Analytics, Analysis
Education
University of Maryland College Park
Bachelor of Science, Major: Advertising; Minor: Marketing
Université Paul Cézanne (Aix-Marseille III)
Certificat, Publicite
United States Army Intelligence Center and School
Military Intelligence
PipelineDeals CRM September 2012 - Present
WizeHive January 2011 - September 2012
The Vanguard Group September 2007 - September 2009
Happy Cog August 2007 - September 2007
WebLinc December 2004 - July 2007
MBNA America January 2002 - December 2004
Skills
User Experience, User Interface Design, Web Design, Graphic Design, Information Architecture, Mobile Design, E-commerce, Interaction Design, CSS, Photoshop
Education
Art Institute of Philadelphia
First Data Corporation September 2014 - Present
SunTrust Bank June 2013 - August 2014
Bank of America May 2010 - June 2013
Bank of America February 2008 - May 2010
MBNA America January 2005 - February 2008
MBNA America January 2001 - January 2005
Education
Berkeley College 1998 — 2000
Associate's Degree, Banking and Financial Support Services
Nyack High School 1991 — 1995
High School
Johns Hopkins Hospital April 2013 - Present
Silverman Benefits Group/ AFLAC 2012 - Present
TheraCom 2010 - 2011
Bravo Health October 2007 - September 2009
HSBC August 2003 - September 2006
MBNA America September 2001 - June 2003
Skills
Quality Assurance, Project Management, Software Documentation, Program Management, Process Improvement, Healthcare, Training, Data Analysis, Workshop Facilitation, Project Coordination, Customer Service, Health Insurance, Accident Insurance, Leadership, Marketing, Sales, Strategic Planning, Social Networking, Public Speaking, Microsoft Office, Social Media, Team Building, Management
Education
Coppin State University
Wittenbach Business Systems February 2011 - Present
Bank of America January 2009 - December 2010
Bank of America January 2008 - December 2008
Bank of America January 2006 - December 2007
MBNA America January 2005 - December 2005
MBNA 1995 - 2004
NationsBank 1993 - 1994
MNC Financial 1977 - 1993
Education
West Virginia University 1972 — 1977
BS & MBA, Finance
Cornell University - Johnson Graduate School of Management
Finance & Banking
Duke University - The Fuqua School of Business
Advanced Management Program
West Chester University August 2011 - May 2015
Lititz Orthodontics, eDentalStuff.com 2000 - 2010
Wood Dining Services 1999 - 2000
Wood Dining Services 1994 - 1999
MBNA America 1992 - 1994
MBNA America 1990 - 1992
MBNA America 1987 - 1990
Skills
Public Speaking, Microsoft Word, Social Media Marketing, Social Media, Event Planning, Customer Service, Leadership, PowerPoint, Photoshop, Microsoft Office, Microsoft Excel, Research, Team Building, Teaching, Event Management, Advertising, Marketing, Management, Marketing Strategy, nutrition education, Nutritional Counseling, Human Nutrition, Nutritional Analysis, Diet Planning, Dietetics, Health Education, Patient Satisfaction, Quality Patient Care
Education
Marywood University 2015 — 2016
Dietetic Internship
West Chester University of Pennsylvania 2011 — 2015
Bachelor of Science (BS), Nutrition & Dietetics, GPA = 3.99
Cornell University 2014 — 2014
Certificate in Plant-Based Nutrition, T. Colin Campbell Center for Nutrition Studies at Cornell University and eCornell, A
Kelly Benefit Strategies July 2007 - Present
Bank of America June 2005 - July 2007
MBNA America June 1994 - June 2005
United States Army 1990 - 1994
Skills
Leadership Development, Employee Benefits, Human Resources, Executive Coaching, Credit Cards, Risk Management, Credit, Banking, Change Management, Leadership, Vendor Management, Performance Management, Strategic Planning, Customer Service, Team Building, Strategy, CRM, Call Centers, Customer Retention, Management, Health Insurance, Training, Executive Management, Underwriting, Business Development, Portfolio Management, Sales, Marketing, Insurance, Process Improvement, Mergers & Acquisitions
Education
Chapman University 1992 — 1994
Masters of Science, Human Resource Management Development
United States Military Academy at West Point 1986 — 1990
Bachelor of Science, Leadership
The Tatnall School 1982 — 1986
Learning to Lead 2005 - Present
Girls Take Charge 2007 - Present
MBNA America 1998 - 2005
Villanova University 1997 - 1998
Skills
Leadership Development, Team Building, Program Management, Event Management, Customer Service, Project Management, Leadership, Staff Development, Strategic Planning, Nonprofits
Education
Loyola University of Maryland 1995 — 1997
Masters in Education, Education and Leadership
Bucknell University 1991 — 1995
BA, Economics and Education
C&L Aviation Services October 2013 - Present
Bangor IT December 2012 - October 2013
Eastern Maine Health Systems July 2013 - September 2013
Bar Harbor Bank & Trust May 2012 - August 2012
H&R Block 2010 - 2011
Assaigai Analytical Laboratory November 2006 - May 2008
MBNA America June 2003 - July 2005
Skills
Windows, Microbiology, Customer Service, Analysis, SharePoint, Windows 7, Troubleshooting, System Administration, Software Installation, Help Desk Support, Computer Hardware
Education
Eastern Maine Community College 2011 — 2013
Associate's of Applied Science, Compter Systems Technology
Armstrong Atlantic State University
Bachelor of Science (B.S.), Chemistry
Auburn University
University of Maine
Bank of America January 2006 - Present
MBNA America December 1995 - December 2005
FCB/Tierney May 1994 - December 1995
FCB/Lewis, Gilman, Kynett July 1989 - April 1994
McAdams, Richman and Ong 1987 - 1989
McAdams and Ong 1985 - 1987
Grant Marketing 1981 - 1984
Skills
Creative Direction, Direct Mail, Art Direction, Advertising, Corporate Identity, Creative Strategy, Direct Marketing, Logo Design, Brochures, Adobe Creative Suite, QuarkXPress, Photography, Brand Development, Integrated Marketing, Graphic Design, Art, Corporate Branding, Graphics, Adobe Acrobat, Collateral, Branding & Identity, Concept Development, InDesign, Interaction Design, Layout, Typography, User Interface Design, Mac, User Experience
Education
Art Institute of Philadelphia 1977 — 1980
Associates, Commercial Art
Akcelerant October 2013 - Present
Versa Capital Management May 2012 - September 2013
CorePROFIT Solutions June 2009 - May 2012
Independent Consultant October 2007 - June 2009
Genpact March 2006 - October 2007
Bank of America / MBNA 1994 - 2006
MBNA America 1994 - 2006
Bank of America (Formerly MBNA Europe) 1998 - 2001
General Electric 1978 - 1993
Skills
Strategy, Operations Management, Business Process..., Global Operations, Program Management, Process Improvement, Negotiation, Mergers, Portfolio Management, Management Consulting, Performance Management, Technology Management, Global Delivery, Process Management, Private Equity, Business Development, Customer Acquisition, Corporate Development, Outsourcing, Team Management, Service Delivery, Contract Negotiation, Vendor Management, Business Strategy, Leadership, Project Management, Cross-functional Team..., Start-ups, Mergers & Acquisitions, Analytics, Executive Management, Risk Management, Strategic Planning, Business Process..., Financial Services, Management, Finance, Business Transformation, New Business Development, Integration, Offshoring, Restructuring, Business Analysis, Strategic Partnerships, IT Strategy, Financial Modeling, Business Process, Financial Analysis, CRM, Budgets
Education
Kellogg Graduate School of Management 1992 — 1994
MBA, Finance, Strategy, International
California Institute of Technology 1977 — 1978
MS, Engineering
University of Pennsylvania 1973 — 1977
BS, Engineering
StateFarm Insurance May 2013 - Present
CIGNA Healthcare November 2010 - Present
Skylight Financial September 2007 - November 2009
MBNA America December 1999 - May 2005
Skills
Process Improvement, Data Analysis, Business Analysis, Project Management, Vendor Management, Visio, HIPAA, Health Insurance, Healthcare, Customer Service, Access, Healthcare Information..., Software Documentation, Training, Insurance, Call Centers, Microsoft Excel, Outlook, Management
Education
Ashford University 2013 — 2017
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Dawn Career Institute Inc 2010 — 2011
Certified Pharmacy Technician, Pharmacology
Martin Luther King Highschool 1992 — 1996
Diploma, Business Law
Union Hospital of Cecil County December 2013 - Present
Cecil College 2011 - Present
Marketing Consultant February 2006 - 2012
MBNA America January 1994 - August 2003
Skills
Healthcare, Marketing, Strategic Planning, Customer Service, Leadership, Public Speaking, Management, Team Building, Leadership Development, Event Planning, Microsoft Office, Budgets, Program Management, Training, Social Media, Microsoft Excel, Teaching, Fundraising
Education
Cecil College 2009 — 2013
Associate of Science (A.S.), Registered Nursing/Registered Nurse
University of Delaware - Lerner College of Business and Economics 1988 — 1993
BA, Business Administration
Jewish Exponent August 2010 - June 2015
Barnes & Noble 2009 - 2011
Aquent 2005 - January 2010
The BOSS Group 2007 - 2008
MBNA America May 1998 - March 2005
Hawbaker and Partners, Inc. 1997 - 1998
R.R. Donnelley Financial 1988 - 1996
Skills
QuarkXPress, Graphic Design, Illustrator, Illustration, Adobe Creative Suite, Graphics, Layout, Mac, Art Direction, InDesign, Web Design, Adobe Acrobat, Photoshop, Print Production, Advertising, Brochures, Dreamweaver, PowerPoint, HTML, Drawing, Microsoft Office, Production, Word, User Interface Design, Magazines, Publications, Direct Mail, Digital Illustration, Catalogs, Corporate Identity, Logo Design, Typography, Visual Communication, Image Manipulation, Image Editing, Magazine Design, Creative Direction, Microsoft Word, Business Cards, Flyers, Banners, Digital Photography, Brand Development, Packaging, Art, Posters, Pre-press, Corporate Branding, Interaction Design, Branding & Identity
Education
Art Institute of Pittsburgh 1982 — 1985
Associate, Visual Communications
Oak Hill High School 1978 — 1982
Fulton Bank April 2012 - Present
Freelance Translator January 2000 - Present
Ambit Energy May 2012 - May 2014
YOUR ADVOCATE April 2011 - June 2012
Bank of America July 2004 - October 2010
MBNA America January 1999 - June 2004
Clemons & Associates 1998 - September 1998
Harford County Chamber of Commerce June 1997 - May 1998
Dr Dr Rainer Pittroff Mouth and Oral Surgeon, Mainleus, Germany June 1978 - December 1983
Skills
General Administration, Bilingual, Problem Solving, Goal Oriented, Self Starter, Customer Service, Administrative Support, Negotiation, Leadership, Administrative Work, Administrative..., Banking, Account Management, Customer Satisfaction, Management, Credit, Time Management, Business Analysis, Team Building, Software Documentation, Marketing, Customer Retention, Sales, Training, Business Development, Recruiting, Research, Team Leadership, Analysis
Education
Harford Community College 1994 — 1996
AS Business Administration, Business Administration
Staatl. Berufsschule III Bayreuth 1978 — 1981
Certification, Dental Assistant
Volksschule Mainleus 1969 — 1978
High school degree, general studies
Crew's Computer Service August 2013 - Present
DynCorp International May 2011 - June 2012
Technoclean, inc October 2010 - April 2011
Continental Cabinets,LLC February 2007 - October 2010
TechnoClean, Inc April 2005 - February 2007
MBNA America August 1999 - April 2005
American Medical Response January 1999 - May 1999
HBOC/National Health Enhancement System March 1998 - December 1998
United States Air Force March 1992 - March 1998
United States Air Force March 1976 - March 1992
Skills
Backup Exec, Hardware, Hardware Support, Operating Systems, Microsoft SQL Server, XP, Symantec Endpoint..., Windows Server, Blackberry Enterprise..., Microsoft Windows 98, Windows 7, Windows Vista, Microsoft Exchange, Windows 2000, SMS, Altiris, Websense, Servers, Troubleshooting, Software Documentation, Computer Hardware, Visio, Software Installation, Windows, Integration, Access, Symantec Antivirus, DHCP, Project Management, Active Directory, Printers, Program Management, Team Leadership, Disaster Recovery, WINS, Project Planning, Dell Computers, System Administration, Testing, Security, WSUS, Team Building, iPhone Support, Desktop Application..., Desktop Support..., Microsoft Server Support, Server 2000-2008, Windows 7 Migration, Barracuda Spam Firewall, DOS
Education
Community College of the Air Force 1980 — 1998
36 Credit hours, Business
Bank of America June 2000 - Present
MBNA America 2000 - 2005
Hercules, Incorporated June 1995 - June 2000
Hercules May 1992 - May 1995
Skills
Integration, Project Management, Mergers, Leadership, Risk Management, Six Sigma, Cross-functional Team..., Process Improvement, Management, Outsourcing, Business Process, Project Planning, Vendor Management, Credit Cards, Mergers & Acquisitions, PMO, Program Management, Team Building, Business Process..., Management Consulting, Change Management, IT Strategy, Business Analysis, Operations Management, SDLC, Business Strategy, Strategic Planning, Banking
Education
Carnegie Mellon University - Tepper School of Business 1986 — 1988
MS, Business
Penn State University 1979 — 1983
BS, Chemical Engineering
City of Cleveland, Department of Public Works, Cleveland Water February 2015 - Present
City Of Cleveland January 2012 - Present
City of Cleveland December 2010 - January 2012
Accountemps December 2009 - December 2010
Bank Of America January 2006 - February 2009
MBNA America October 2002 - March 2003
Bank of America February 1998 - October 1999
MBNA America September 1997 - February 1998
Allied Signal February 1991 - October 1995
Skills
Analysis, Budgets, Training, Change Management, Customer Service, Six Sigma, Contract Negotiation, Finance, Credit, Policy, Call Centers, Purchasing, Strategic Planning, Coaching, Project Management, Budget Process, Operating Budgets, Capital Budgeting, Bilingual, Multicultural, Sustainability, Accounts Payable, Accounts Receivable, Financial Reporting, Local Government
Education
Cleveland State University 2010 — 2010
MBA, International Business
Baldwin Wallace University 2003 — 2006
Bachelors Of Arts, Business Management
Avon Lake High School 1984 — 1987
High School Diploma
Plymouth State University July 2014 - Present
Plymouth State University April 2014 - July 2014
Independent Contractor June 2013 - September 2013
Annalee Dolls, Inc. July 2008 - February 2013
Infinite Imaging August 2004 - July 2008
Seaside Vacation Rentals 2002 - 2003
MBNA America January 1999 - February 2000
Sun and Surf Restaurant 1995 - 1998
Skills
Marketing, Digital Printing, Direct Mail, Graphic Design, Retail, Adobe Creative Suite, Management, Sales, Adobe Acrobat, Customer Service, Photoshop, Social Media Marketing, Project Management, Illustrator, New Business Development, Newsletters, Advertising, Email Marketing, Social Media, Marketing Communications, Product Marketing, Social Networking, Newsletter Production, Leadership, Product Development, Cross-functional Team..., Shipping, Sales Management
Education
Bay Path University 2013 — 2015
Bachelor’s Degree, Operations Management, 3.97
York County Community College 2000 — 2002
3 credits short AAS Degree, Digital Media
Vantage Financial Group, Inc. July 2014 - October 2014
Bank of America August 2012 - November 2013
Bank of America January 2006 - August 2012
MBNA America November 1999 - December 2005
SmithKline Beecham Clinical Laboratories December 1990 - November 1996
Case Western Reserve University July 1984 - November 1990
Skills
Banking, Credit, Investments, Customer Service, Customer Satisfaction, Process Improvement, Sales, Microsoft Excel, Accounting, Cross Selling, Microsoft Outlook, Microsoft Word, Credit Analysis, Consumer Lending, Outlook, Microsoft Office
Education
Baldwin-Wallace College 1995 — 1998
Master of Business Administration (MBA), International Business, 3.75
University of Miami
BS, Microbiology and Chemistry
Richmond Heights High School
Waldoboro EMS December 2011 - Present
Central Lincoln County Ambulance May 2010 - Present
Hannaford Supermarkets April 2009 - April 2010
Desert Island Images January 2004 - January 2009
Ellis Boat Company June 2008 - October 2008
Courier Publications August 2003 - May 2005
University of Maine Department of Marketing September 2001 - August 2003
Central Maine Newspapers November 1996 - June 2001
MBNA America June 1995 - October 1996
Courier Publications September 1993 - May 1995
Skills
Paramedic, Healthcare, Leadership, ACLS, BLS, ALS, PALS, PEPP, PHTLS, CPR Certified, Microsoft Office, Microsoft Word, Customer Service, Photography, Sales
Education
Eastern Maine Community College 2012 — 2013
Associate of Applied Sciences (AAS); In Progress, Paramedicine, 4.0
Boston University 1989 — 1993
Bachelor of Science (BS), Photojournalism; Minor in English Lit
Navient June 2014 - Present
G4S Secure Solutions (USA) Inc. February 2014 - June 2014
G4S Secure Solutions (USA) Inc. August 2013 - February 2014
Maine State Prison August 2012 - August 2013
Maine State Prison November 2011 - August 2012
State of Maine December 2005 - November 2011
Maine State Prison March 2005 - December 2005
MBNA America January 1999 - January 2004
LaserColor, Inc January 1997 - January 1998
Delaware Department of Adult Corrections January 1994 - January 1997
Skills
Firearms, Policy, Team Building, Public Speaking, Customer Service, Criminal Justice, Enforcement, Emergency Management, Police, PowerPoint, Government, Private Investigations, Microsoft Word, Strategic Planning, Microsoft Excel, Background Checks, Microsoft Office, Criminal Investigations, Investigation, Event Planning, Public Safety, Security, Risk Assessment, Patrol, Supervisory Skills, Law Enforcement, Physical Security, Security Operations, Surveillance, Security Management, Corporate Security, Training, Asset Protection, Crisis Management, Security Training, Leadership, CCTV, Access Control, Management, Loss Prevention, Crime Prevention, Internal Investigations, First Aid
Education
American InterContinental University 2003 — 2005
MBA, Business Administration
American InterContinental University 2002 — 2004
Bachelor, Information Technology
Delaware Technical & Community College 1986 — 1988
Associate of Applied Science; MBA, Criminal Justice
Dover High School 1981 — 1985
High School Diploma, College Prep
Kate Thome March 2014 - Present
Visa June 2013 - March 2014
Visa November 2011 - June 2013
Visa September 2010 - November 2011
Visa October 2009 - September 2010
QuinStreet September 2008 - October 2009
HSBC North America February 2008 - June 2008
HSBC May 2006 - January 2008
Capital One Bank, N.A. (formerly Hibernia National Bank) June 2004 - May 2006
MBNA America 2001 - 2003
Skills
Credit Cards, Payment Cards, Competitive Analysis, Direct Marketing, Retail Banking, Data Analysis, Cost Analysis, Performance Benchmarking, Market Analysis, Business Insights, Product Launch, Product Development, Portfolio Optimization, Analytics, Financial Analysis, Vendor Management, Cost Benefit, Budgets, Debit Cards, Marketing Analytics, Strategy, Mobile Payments, Payments, Cross-functional Team..., CRM, Marketing, Financial Services, Customer Acquisition, Risk Management, Leadership, Program Management, Segmentation, Management, Database Marketing, Process Improvement, Mergers & Acquisitions, Loyalty Programs, Interviewing Skills, Research, Writing, Storytelling, Communication Skills
Education
Tulane University - A.B. Freeman School of Business 2003 — 2005
MBA, Finance and Marketing
College of the Holy Cross 1996 — 2000
BA, Philosophy
Bank of America May 2014 - Present
Bank of America January 2012 - April 2014
Bank of America November 2010 - December 2011
Bank of America August 2008 - November 2011
MBNA 1988 - 2007
MBNA America 1988 - 2005
Skills
Compliance, Risk Management, Project Management, Technology Strategy, IT Strategy, Vendor Management, Security, Credit Cards, Leadership, Change Management, PMO, Service Delivery, Project Portfolio..., Banking, Governance, Process Improvement, Testing, Business Analysis, SDLC, Portfolio Management, Business Intelligence, Disaster Recovery, Program Management, IT Service Management, Financial Services, IT Management, Business Continuity, ITIL, Executive Management, Information Technology, Integration, Project Delivery
Education
Bloomsburg University of Pennsylvania 1979 — 1983
BS, Business Administration
Sports in Action February 2014 - Present
Classic Foods, L.P. July 2010 - Present
McLane Advanced Technologies March 2006 - June 2010
Lone Star Plastics June 2001 - March 2006
Lone Star Plastics June 1999 - May 2001
MBNA America March 1997 - May 1999
Skills
Strategic Planning, Data Conversion, Process Improvement, Team Building, Negotiation, Sales, Contract Negotiation, Budgets, Cross-functional Team..., Business Development, MS Project
Education
Baylor University - Hankamer School of Business 1992 — 1996
Bachelor of Business Administration (BBA), Marketing
Temple High School
HealthcareSource March 2011 - Present
Zev Yoga Studios January 2009 - Present
Invoxe Technologies November 2006 - July 2014
MadDash E-Media September 2009 - March 2011
Infinata June 2007 - September 2009
Acronis Software November 2006 - March 2007
Northwestern Mutual Fiancial Network March 2006 - October 2006
MBNA America June 2002 - August 2003
Skills
Sales, Business Management, Sales Management, Negotiation, Proposal Writing, Finance, Video, RFID+, Yoga, Political Philosophy, Start-ups, Leadership, Cloud Computing, Salesforce.com, New Business Development, Lead Generation, Account Management, Solution Selling, SaaS, Marketing, Business Development, Cold Calling, Selling, Online Advertising, Management, Recruiting, Strategic Partnerships, Training, Digital Media, Program Management, Sales Operations, CRM, Product Development, Strategy
Education
Bentley University 2003 — 2007
BS
Copenhagen Business School 2005 — 2005
N/A
Mt. Blue
Lockheed Martin June 2006 - Present
Technology Professional Networking Group (TPNG) 2003 - Present
TPNG Mentors 2003 - Present
TEKsystems, Inc July 2004 - June 2006
MBNA America August 2004 - August 2005
Lockheed Martin January 2004 - July 2004
Unisys Corporation June 1973 - June 2003
Skills
PMO, Software Development, Project Management, ClearQuest, ClearCase, RUP, SDLC, Requirements Analysis, Integration, Program Management, Software Project..., PMP, Agile Methodologies, Process Improvement, IT Strategy
Education
Drexel University 1974 — 1978
MS, Engineering Management
Case Western Reserve University 1969 — 1973
BS, Computer Engineering
The Bancorp Bank March 2014 - Present
NetSpend Corporation April 2009 - August 2013
JPMorgan Chase formerly Washington Mutual Bank January 2007 - January 2009
Bank of America 2006 - 2007
MBNA America 1993 - 2006
Education
Boston University
AB, International Relations
New York Law School
JD, Law
New York University
Masters, History
Richard S Grossley JHS
Diploma
Springfield Gardens High School
Academic Diploma
etcpolitics January 2012 - Present
CNN July 2010 - January 2012
CNN January 2006 - January 2012
etcpolitics June 2008 - July 2010
CNNIReports August 2006 - July 2010
MBNA America January 1989 - January 2007
MBNA America January 1989 - January 2007
Bank of America / MBNA America January 1989 - January 2006
Education
Cabrini College 1989 — 1990
history
Assurant Specialty Property September 2010 - Present
First National Credit Card Center October 1999 - November 2009
Wachovia April 1998 - October 1999
MBNA America December 1991 - March 1998
Skills
Employee Relations, HR Business Partnering, Employee Engagement, Organizational..., Employee Benefits, Event Planning, Human Capital Management, Benefits Administration, Deferred Compensation, Human Resources, Recruiting, Personnel Management, Hiring, Interviews, Talent Management, HR Policies, Talent Acquisition, Customer Service, Succession Planning, Onboarding, Workforce Planning, Leadership, Temporary Placement, Taleo, College Recruiting, Applicant Tracking..., Performance Management, HRIS, Strategy, New Hire Orientations, FMLA, Labor Relations, Background Checks, ADP Payroll
Education
Troy University - Atlanta campus 2007 — 2009
Master of Science, Human Resource Management
Clark Atlanta University 1989 — 1993
Bachelor of Arts, Mass Media Arts
The Home Depot March 2013 - September 2013
Target October 2003 - March 2004
MBNA America 2000 - 2003
Skills
Microsoft Excel, Microsoft Word, Organization Skills, Problem Solving, Communication, Customer Service, Customer Relations, Customer Retention, Team Leadership, Team Management, Credit Risk, Credit Analysis, type 55 + WPM, keystroke 10,000 + per..., Merchandising, Inventory Management, Time Management, Retail
Education
University of Phoenix 2012 — 2015
Bachelor's degree, Business Management/ Finance
Camden County College 2010 — 2012
Associate's degree, Business Administration and Management, General, 3.87
Potomac Senior High School
High School Diploma, High School/Secondary Diplomas and Certificates
HSBC Commercial Banking June 2013 - Present
Citi July 2003 - April 2013
Citi July 2003 - February 2009
Bank of America April 2000 - July 2003
MBNA America July 1998 - April 2000
Skills
Banking, Credit, Portfolio Management, Relationship Management, Commercial Banking, Loans, Retail Banking, Sales Management, Financial Risk, Financial Services, Finance, Credit Risk, Business Development, Small Business Lending, Risk Management, Credit Analysis, New Business Development, Consumer Lending, Cross Selling, Marketing Strategy, Mortgage Lending, Sales, Management, Investments, Commercial Lending, Lines Of Credit, Strategic Partnerships, Business Planning, Coaching, Cash Management, Strategy, Mortgage Banking, Strategic Financial..., Financial Analysis, Leadership, CRM, Commercial Mortgages, Treasury Management, AML, Strategic Planning, Retail, Loan Origination, Branch Management, Credit Cards, Operational Risk..., Wealth Management, Sales Operations, Managing Multi-Million..., Wealth Management..., Trade Finance
Education
Florida Atlantic University 1995 — 1999
Bachelor of Science, Microbiology and Chemistry
Broward Community College 1992 — 1995
Associate of Art, Biology and Chemistry
The University of Manchester
ICA Certificate in AML and Sanctions Compliance with Distinction, International Business
American Income Life Insurance Company April 2015 - Present
Starbucks Coffee Company April 2008 - January 2015
A.C. Moore April 2006 - April 2008
Borders Books Music and Cafe August 2002 - April 2006
Suncoast September 1999 - July 2002
MBNA America June 1999 - November 1999
Skills
Retail, Profit, Management, Store Management, Merchandising, Customer Service, Inventory Management, Visual Merchandising, Loss Prevention, Marketing, Leadership, Time Management, Sales, Driving Results, Inventory Control, Training, Hiring, Customer Satisfaction, Team Building, Employee Training, Store Operations
Education
Arizona State University 2014 — 2016
Bachelor of Arts (B.A.), Organizational Leadership, 4.0 GPA through 12/2014
University of Maine 1994 — 1999
Business Administration
Marshwood High School 1990 — 1994
High School Diploma
Honeywell Life Safety November 2011 - Present
Smiths Medical 2009 - 2011
Pressure BioSciences, Inc. 2006 - 2008
Playtex Products, Inc. 2005 - 2006
The Gillette Company 2005 - 2005
Choate Hall & Stewart 2001 - 2003
Robert Half International 1999 - 2001
MBNA America 1996 - 1999
Skills
Marketing Strategy, Product Marketing, Pricing, Medical Devices, Product Management, Competitive Analysis, Microsoft Office, PowerPoint, Excel, Market Planning, Account Management, Market Research, Strategy, Start-ups, Product Launch, CRM, Cross-functional Team..., Product Development
Education
D'Amore-McKim School of Business at Northeastern University 2003 — 2005
Master of Business Administration (M.B.A.), Marketing, International Business, Entrepreneurship
University of Connecticut 1988 — 1993
BS, Resource Economics
Anda, Inc. January 2004 - Present
BNB Services Inc. February 2002 - January 2004
MBNA America November 2000 - February 2002
US Army June 1996 - November 2000
Skills
Pharmaceutical Industry, Microsoft Office, Customer Service, Cross-functional Team..., Process Improvement, Healthcare, Quality Assurance, Sales, Sales Operations, Employee Training, Professional Phone..., Security, Computer Network...
Education
Broward College 2004 — 2006
Business Administration and Management, General, 4.0
Plantation High 1992 — 1996
High School Diploma
New Opportunity August 2015 - Present
3Wire - A Marmon / Berkshire Hathaway Company July 2015 - August 2015
Canadian Management Centre June 2010 - May 2011
American Management Association June 2010 - May 2011
T-Mobile November 2006 - October 2009
Kiddie Kabin Daycare January 2005 - November 2006
MBNA America March 2001 - January 2005
Skills
Account Management, Leadership Development, Salesforce.com, Coaching, Customer Service, Team Building, New Business Development, Strategic Planning, Negotiation, B2B, Team Leadership, Customer Retention, Leadership, Training, Process Improvement, Management, Sales
Education
Clinton Community College 2012 — 2013
Associate of Arts and Sciences (AAS), Computer Information Systems
Thomas College, Waterville, ME 1996 — 2000
Bachelor's of Science, Business Management
Chris Palermo Photography January 2009 - Present
Voya Financial March 2014 - September 2014
Bank of America February 2008 - February 2009
Bank of America February 2005 - 2008
Aloysius Butler & Clark 2007 - 2007
MBNA America September 1989 - January 1999
Barron & Associates December 1987 - September 1989
Skills
Graphic Design, Advertising, InDesign, Illustrator, Direct Mail, Creative Direction, QuarkXPress, User Interface Design, Adobe Acrobat, Graphics, Brochures, Branding & Identity, Art Direction, Microsoft Word, Brand Development, Logo Design, Layout, Corporate Branding, Creative Problem Solving, Creative Development, Corporate Identity, Typography, Illustration, Adobe Creative Suite, Photoshop, Logos, Mailings, Mac, Digital Photography, Photography, Retouching, Newsletters, Print Production, Pre-press, Word, Web Design, Dreamweaver, Collateral
Education
DCAD 2010 — 2010
Certificate, Dreamweaver, Flash
Art Institute of Pittsburgh 1980 — 1982
Associate's degree, Design and Visual Communications
The Impact Partnership December 2011 - Present
Bank of America November 2010 - December 2011
Bank of America May 2005 - November 2010
MBNA November 2004 - May 2005
MBNA America July 2002 - November 2004
Skills
Banking, Credit Cards, Risk Management, Credit, Call Center, Cross Functional Team..., Relationship Management, Team Leadership, Leadership Development, Cross Functional..., Life Insurance, Fixed Annuities, Business Process..., Strategy, Leadership, Call Centers, Strategic Planning, Change Management, Management, Vendor Management, Sales Operations, Retirement Planning, Business Development, Customer Satisfaction, Financial Services, Sales, Human Resources, CRM, Financial Risk, Insurance, Executive Management, Portfolio Management, Process Improvement, Consumer Lending, Loans, Ministry Leadership, Operations Management, Integration
Education
Florida Atlantic University 1992 — 1996
Broward College 1992 — 1994
The Center for Child Development January 2015 - Present
Progressive Life Center September 2011 - Present
YWCA Delaware April 2006 - September 2011
MBNA America November 1997 - September 2004
Skills
Program Development, Nonprofits, Grant Writing, Volunteer Management, Leadership Development, Public Speaking, Coaching, Group Therapy, Individual therapy, Adolescents, Young Adults, Workshop Facilitation, Diversity Training, Diversity & Inclusion, Social Services, Non-profits, Strategic Planning
Education
University of Pennsylvania 2009 — 2013
Doctorate, Clinical Social Work
University of Pennsylvania 2003 — 2006
Master's degree, Social Work
Clark Atlanta University 1992 — 1994
Bachelor of Arts (BA)
PLANIT Group September 2015 - Present
Central Casting March 2015 - September 2015
Technology Recruiter & Social Media Consulting/Freelance October 2013 - February 2015
The Experts January 2013 - October 2013
The Experts Inc. February 2007 - January 2013
Preferred HealthCare Staffing 2004 - 2006
Clear Channel 2003 - 2004
Radio One Cleveland 1999 - 2003
MBNA America 1994 - 1999
Skills
Benefits Negotiation, Technical Recruiting, Contract Recruitment, Talent Acquisition, Applicant Tracking..., Staffing Services, Internet Recruiting, Sourcing, Screening, Recruiting, College Recruiting, Cold Calling, Screening Resumes, Talent Management, Recruitment Advertising, Executive Search, Permanent Placement, Resume Writing, Social Media Education, Interviews, SDLC, Sales, Training, Management, Social Media, Social Media Measurement, Social Media Marketing, Social Media Consulting, social media analyst, Facebook Fan Page..., Facebook Fan Page..., Facebook Marketing, Facebook, Twitter, twitter training, youtube marketing, Social Media Blogging, Blogging, Websites, Internet, social media training, Social Media Strategist, Google+, Social Media Advertising, Marketing, Resource Management, Information Technology, Consulting, Hiring, Outsourcing
Education
Central Piedmont Community College 2011 — 2011
Web Design Certificate, Web Design Certificate - Completed
Ohio Center For Broadcasting 1998 — 1999
Cert, Radio/Television/Media Sales
Collinwood highschool
Lakeland Community College
Marketing
University of Northern Colorado January 2014 - Present
University of Northern Colorado August 2013 - May 2014
The Cheesecake Factory July 2007 - January 2014
The University of Akron August 2008 - May 2009
Dreamscape Design May 2006 - June 2007
MBNA America June 2001 - January 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Teaching, SAS, R, Res, University Teaching, College Teaching, Instructors, Employee Training, Statistics, Statistical Software, Statistical Data..., Statistical Programming, Statistical Tools, SPSS, Marketing, Team Management, Team Motivation, Team Leadership, Management
Education
University of Northern Colorado 2013 — 2015
Masters of Applied Statistics, Statistics
The University of Akron 2008 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
Bethany College 2002 — 2008
Bachelor of Science (BS), Mathematics
Cigna April 2015 - Present
Cigna June 2014 - April 2015
SAS August 2012 - June 2014
GE Capital June 2010 - July 2012
GE Capital October 2004 - June 2010
Citi May 2003 - October 2004
MBNA America August 1994 - May 2003
Price Waterhouse September 1990 - August 1994
Skills
Leadership, Database Marketing, Strategic Partnerships, Analytics, Customer Acquisition, Credit Cards, Financial Services, Segmentation, Direct Marketing, Six Sigma, Multi-channel Marketing, Digital Marketing, Marketing, Strategy, Cross-functional Team..., Competitive Analysis, Management, Product Development, Web Analytics, Marketing Management, CRM, Email Marketing, B2B, Integrated Marketing, Customer Insight, Management Consulting, Marketing Strategy, Strategic Planning, Product Management, Product Marketing, B2B Marketing, E-commerce
Education
Duke University - The Fuqua School of Business 2007 — 2008
MBA, Global EMBA
Clemson University 1986 — 1990
Bachelor of Science (BS), Marketing
Primedia 2012 - 2012
FleetCor August 2008 - December 2010
Self Employed 2006 - 2008
MBNA America 2003 - 2005
MBNA America 2002 - 2004
MBNA America 2002 - 2003
MBNA America February 1994 - December 2000
MBNA America 1994 - 2000
MBNA America 1997 - 1998
Skills
Marketing, Lead Generation, Salesforce.com, CRM, Sales Operations, Strategy, Management, Leadership, Sales, Start-ups, Sales Management, Forecasting, Recruiting, Team Building, Account Management, Marketing Strategy, Business Development, B2B, New Business Development, Online Advertising, Customer Service, Advertising, Online Marketing, Sales Process
Education
University of Phoenix 2005 — 2007
B.S., Business Management, Marketing
Cleveland State University 1992 — 1996
Business Management, Marketing
PNC May 2015 - Present
PNC April 2012 - May 2015
PNC December 2008 - April 2012
PNC Bank July 2007 - December 2008
CitiMortgage July 2005 - July 2007
PNC July 2004 - July 2005
PNC November 2003 - July 2004
MBNA America January 2002 - October 2003
Skills
SQL, Excel, SAS, Microsoft Excel, Analysis, SDLC, Access, Credit, Loans, Financial Risk, Visio, Mortgage Lending, Financial Services, Portfolio Management, Banking, VBA, Risk Management, Business Analysis, Financial Analysis, Leadership, Credit Risk, Finance, Vendor Management, Retail Banking, Management, Process Improvement
Education
Baldwin-Wallace College 1994 — 1998
BA, Business Administration
Bank of America January 2006 - Present
MBNA America October 1996 - December 2005
American University June 1995 - September 1996
American University May 1992 - June 1995
American University June 1991 - May 1992
American University September 1989 - June 1991
American University June 1986 - September 1989
Skills
COBOL, CICS, Requirements Analysis, SDLC, Mainframe
Education
American University 1989 — 1992
MS, Information Systems
American University 1987 — 1989
Grad Certificate, Information Systems
American University 1982 — 1986
BS, Computer Science
Fountain Technologies, Inc. December 2003 - Present
MBNA America April 2002 - October 2003
JPMorgan Chase September 2000 - July 2001
Health Axis August 2000 - September 2000
First American Real Estate March 1999 - November 1999
EDS Advanced Solutions February 1998 - December 1998
The Associates April 1997 - February 1998
Sprint Communications June 1996 - April 1997
J. C. Penney December 1995 - May 1996
Tarrant County Clerk March 1992 - November 1995
Skills
JCL, Systems Analysis, SDLC, Testing, COBOL, JavaScript, Data Warehousing, Visio, CICS, XP, Integration, Databases, Mainframe, VSAM, Business Intelligence, DB2, Access, User Acceptance Testing, IBM Mainframe, Analysis, Web Applications, Windows XP
Education
Auburn University at Montgomery 1983 — 1985
M.I.S., Cobol, Assembler, Accounting
Southeastern Baptist Theological Seminary 1969 — 1971
M.Div., Divinity
University of Florida 1963 — 1967
B.S., Physics & Math double major
Bank of America July 2012 - Present
Bank of America October 2006 - July 2012
Bank of America / MBNA America June 2001 - October 2006
MBNA America June 1995 - June 2001
Skills
Credit Cards, Disaster Recovery, Vendor Management, Release Management, Business Continuity, Risk Management, Banking, Unix, Solaris, Sybase, AIX, HP-UX, Production Support, Visio, Business Analysis, Enterprise Architecture, Call Center, Process Improvement, Data Center, Data Warehousing, Requirements Analysis, Ksh, Java, Perl, SQL, PHP, phpMyAdmin, Typo3, Tcl-Tk, Automation Tools, Oracle SQL Developer, Computer Forensics, WinHex, Performance Tuning, Unix Shell Scripting, Troubleshooting, System Administration, Operating Systems, MySQL
Education
Cecil College 2010 — 2015
Enrolled, Computer Information Systems Programming
Additional Training
Padua Academy March 2015 - Present
Brandywine Ballet Company July 2014 - October 2014
Tipton Communications August 2010 - April 2014
Ballard Spahr LLP March 2009 - July 2010
Winterthur Museum & Country Estate March 2005 - January 2009
Pennsylvania Renaissance Faire April 1996 - October 2007
Mazza Vineyards, Inc February 2004 - March 2005
MBNA America Bank October 1995 - February 2004
MBNA America 1995 - 2004
Skills
Public Relations, Corporate Communications, Writing, Media Relations, Copy Editing, Singing, Acting, Improvisational Comedy, Directing, Press Releases, Copywriting, Editing, Strategic Communications, Newsletters, Publicity, Marketing, Management, Advertising, Social Media
Education
Cabrini College 1991 — 1995
Bachelor's, English/Communications, 3.96 GPA
Loyola Blakefield
High school/college prep
KeyBank April 2014 - Present
Key Bank January 2011 - April 2014
KeyBank December 2008 - December 2010
KeyBank March 2006 - December 2008
Bank of America April 2005 - March 2006
MBNA America June 2003 - March 2005
Skills
Sales Management, Financial Analysis, Organizational..., Human Capital, Direct Sales, Loan Origination, Commercial Lending, Branch Administration, Branch Management, Multi-channel Retail, Retail Sales, Multiple Sites, Telemarketing, Credit Cards, Lines Of Credit, Change Management, Credit Scoring, Managerial Finance, Personal Finance, Community Development, Strategic Hiring, New Business Development, Retail Banking, Small Business Lending, Credit Analysis, Cash Management, Home Equity Loans, Credit Risk, Relationship Management, Underwriting, Leadership, Loans, Commercial Banking, Consumer Lending, Sales, Banking, Commercial Mortgages, SBA, Treasury Management, Merchant Services
Education
Norwich University 2009 — 2011
MBA, Finance
Colby College 1999 — 2003
Bachelor of Arts, History
Carlisle & Gallagher Consulting Group January 2010 - Present
Bank of America May 2007 - December 2010
MBNA America May 2004 - April 2005
MBNA America February 2003 - May 2004
MBNA America February 2001 - August 2002
MBNA January 1999 - February 2001
MBNA June 1994 - November 1998
Skills
Software Project..., Requirements Analysis, Mainframe, Testing, Quality Assurance, Cards, Credit Cards, Payments, SDLC, Program Management, Payment Systems, Banking, PMP, MS Project, Project Planning, Team Leadership, Requirements Gathering, PMO, Application Development, Conversions, Compliance, COBOL, Software Development
Education
Amberton University 1989 — 1991
MBA, Management
University of Louisiana at Monroe 1981 — 1984
BBA, Information Technology
First Data Corporation May 2010 - Present
eBay August 2007 - May 2010
Firstdata Corp, Firstdata International October 2000 - January 2007
First October 2000 - June 2005
JPMC December 1998 - May 2000
MBNA America March 1996 - December 1998
Skills
E-commerce, Payments, CRM, Electronic Payments, Payment Card Processing, Credit Cards, Business Development, Relationship Management, Merchant Acquiring, Cross-functional Team..., Mobile Payments, Executive Management, Merchant Services, Payment Systems, Product Management, Customer Acquisition, Business Process, Debit Cards, Payment Cards, Strategic Partnerships, Account Management, EMV, Business Strategy, E-payments, Cards, Payment Services, Financial Services, Communication, Acquiring, Proposal Writing, Interior Design, Teaching, Competitive Analysis, Sales, Payment Gateways, Mobile Commerce, Analytics, Creative Writing, Presentations, Project Management, Mentoring, International Business, Consulting, Global Contract..., Payments Innovation, Digital Wallets, Strategy, Alternative Payments, International..., Start-ups
Education
Boston College 1981 — 1984
Bachelors of Science
Boston College 1981 — 1984
Bachelors of Science
Zacks Investment Research August 2013 - Present
Integrity Staffing Solutions November 2012 - August 2013
Morgan Stanley Smith Barney 2010 - 2012
JP Morgan Chase 2007 - 2009
ABN AMRO / LaSalle Bank 2004 - 2007
Business Objects Americas 2002 - 2004
MBNA America 1995 - 2002
Skills
Customer Relations, Account Management, Budgeting, Proposal Writing, Sales Support, Prospect Research, Team Coordination, Budgets, Financial Analysis, Sales, Customer Service, Sales Operations, Team Building, Lead Generation, Business Development, Sales Process, Solution Selling, CRM, Selling, Marketing, Management, New Business Development, Sales Management, Direct Marketing, Sales Presentations, Customer Satisfaction, Marketing Strategy, Process Improvement, Negotiation, Team Management, Training, Project Management, Coaching, Building Relationships, Relationship Building
Education
Cleveland State University
National Basketball Players Association (NBPA) Foundation January 2015 - Present
Playworks May 2013 - September 2015
Admiral Center February 2011 - August 2014
"I Have A Dream" Foundation January 2009 - February 2011
AIG February 2008 - November 2008
AIG Consumer Finance Group June 2007 - January 2008
American Express April 2006 - May 2007
MBNA America April 2003 - May 2005
MBNA July 2002 - April 2003
MBNA February 2001 - July 2002
Skills
Marketing, Business Development, Strategic Planning, Customer Service, Non-Profit Managment, CRM, Leadership, Management, Program Management, Strategy
Education
Columbia University in the City of New York 1994 — 1998
1998, Economics and Political Science
City of New Bern February 2014 - Present
Moen Incorporated July 2011 - February 2014
National Healing Corporation 2007 - August 2011
Office Depot January 2004 - May 2006
JM Family Center January 2003 - January 2004
MBNA America June 1999 - January 2003
Skills
HRIS, Employee Benefits, FMLA, Benefits Administration, Open Enrollment, System Administration, Workers Compensation, Benefits, New Hire Orientation, ADP, Administration, Excel, Customer Service, Customer Relations, Problem Solving, EEO, Compensation, Benefits Negotiation, HR Metrics, PeopleSoft, HR Policies, Performance Appraisal, Deferred Compensation, Microsoft Excel, Human Resources, Employee Relations, Talent Acquisition, ADP Payroll, Applicant Tracking...
Education
Barry University 2011 — 2011
PHR Prep Course
Lynn University 2001 — 2004
BA, Behavioral Science
Garnet Valley High School
Garnet Valley High School
Bank of America September 2010 - Present
Bank of America June 2008 - September 2010
Bank of America September 2006 - June 2008
MBNA, America March 2005 - September 2006
MBNA, America October 2001 - March 2005
MBNA America July 2000 - October 2001
MBNA America June 1999 - July 2000
Skills
Banking, Budgets, Business Analysis, Commercial Banking, Credit, Credit Cards, Credit Risk, Data Analysis, Financial Analysis, Financial Forecasting, Financial Risk, Forecasting, Governance, Loans, Management, Portfolio Management, Process Improvement, Retail Banking, Risk Management, Strategic Planning, Strategy, Vendor Management
Education
Wilmington University 2001 — 2003
MBA, Business Administration
Bloomsburg University of Pennsylvania 1993 — 1997
Bachelor Degree, Business Economics
MBNA America 1992 - 2005
Wunderman 1983 - 1992
Education
ArtCenter College of Design
BFA, Advertising Design
California State University-Los Angeles
Bank of America Associate Creative DirectorBank of AmericaApril 2008 - Present
MBNA America 1990 - 2005
Skills
Direct Mail, Direct Marketing, Creative Direction, Art Direction, Integrated Marketing, Brand Development, Advertising, Corporate Branding, Marketing Strategy, Marketing, Adobe Creative Suite, Graphic Design, Creative Strategy, Digital Marketing, Brochures, User Experience, Digital Strategy, Email Marketing, User Interface Design, Logo Design, QuarkXPress, Adobe Acrobat, Web Design, InDesign
Education
Art Institute of Philadelphia 1990 — 1993
SallieMae March 2010 - Present
Medco Health Solutions August 2007 - February 2010
Medco June 2006 - August 2007
MBNA America 1995 - 2006
Bank of America 1995 - 2005
Monumental General Insurance Group 1994 - 1995
Reliance Direct 1994 - 1995
Colonial Penn Life Insurance 1971 - 1994
Skills
Cross-functional Team..., Database Marketing, Database Admin, Lead Generation, Management, Leadership, Visio, Business Intelligence, Direct Marketing, Analytics, SDLC, Data Warehousing, Strategy, Segmentation, Project Management, Credit Cards, Business Analysis, Campaign Management, Requirements Analysis, Risk Management, Analysis, Change Management, Vendor Management, Marketing, Process Improvement, Databases, Access, Business Process..., SQL, Financial Services, Team Leadership, Budgets, CRM, Program Management, SAS, Direct Mail, Coaching, Microsoft SQL Server, Integration, Unica, Team Building
Education
Philadelphia University
BS, Marketing
Community College of Philadelphia
AS, Data Processing
Unisys June 2009 - Present
State of Maine April 2006 - June 2009
Bank of America June 2005 - April 2006
MBNA America Bank 1993 - 2006
MBNA America May 2004 - May 2005
MBNA June 1993 - April 2004
Education
Bates College 1986 — 1990
Bachelor of Arts, Political Science
Bank of America November 2008 - Present
Everfast October 2007 - November 2008
MBNA America Bank, N.A. 1985 - March 2006
MBNA America 1985 - 2005
MBNA 1985 - 2005
Education
Columbia University in the City of New York 1979 — 1983
MBNA America 1994 - 2005
The Travelers Insurance Cos. 1976 - 1994
Skills
Analytics, Vendor Management, Risk Management, Business Analysis, Banking, Program Management, Cross-functional Team..., Project Management, Strategy, Data Warehousing, Project Portfolio..., Business Intelligence
Education
Connecticut College
Keller Williams Real Estate June 2014 - Present
Arbella Insurance Group December 2007 - June 2013
Arbella Insurance Group June 2006 - December 2007
Sun Life Financial June 2002 - June 2006
Sun Life Financial September 1999 - June 2002
MBNA America September 1995 - August 1998
Skills
Leadership, Management, Analysis, Human Resources, Recruiting, Call Centers, Insurance, Business Process, Customer Service, Coaching, Employee Benefits, Customer Satisfaction, Employee Engagement, Employee Relations, Customer Retention, Real Estate, Customer Relations, Sales
Education
Bay Path College 2003 — 2005
Masters, Communications/ Information Management, Magna cum laude
Salem State University 1991 — 1995
Communications, Public Relations, Magna cum laude
AlphaGraphics Mission Viejo July 2008 - Present
Bank of America January 2006 - December 2007
MBNA 1995 - 2007
MBNA America February 1995 - December 2005
Schuur Solutions April 1993 - December 1994
Solner Systems March 1991 - March 1993
General Business Technology, Inc. (GBT) February 1987 - March 1991
Skills
Credit Cards, Marketing, Management, Marketing Communications, E-commerce, Business Development, Analytics, Advertising, CRM, Direct Mail, Direct Marketing, Sales, Strategy
Education
Southern Methodist University - Cox School of Business 2007 — 2008
Entrepreneurship
California State University-Fullerton 1982 — 1986
BA, Business Administration - Marketing
Wells Fargo July 2013 - Present
Wells Fargo February 2008 - Present
Bank Of America February 2006 - June 2007
MBNA America September 2003 - February 2006
MBNA America February 1998 - March 2001
Skills
Customer Service, Internal Controls, Customer Satisfaction, Auditing, Fraud, Credit Cards, Portfolio Management, Process Improvement, Financial Risk, Call Centers, Debit Cards, Loans, Team Leadership, Credit, Payments, Banking, Compliance, Investigation, Budgets, Start-ups, Risk Management, Call Center, Credit Risk, Customer Experience, Access, Management
Education
Brown University 1985 — 1989
Bachelor's degree, Business Economics and International Relations
Sonepar USA May 2012 - Present
IKON Office Solutions June 2004 - April 2012
Trigonium LLC May 2003 - June 2004
MBNA America October 2000 - April 2003
The Clarks Companies, N.A. May 1997 - September 1999
PA Dept. of Revenue December 1992 - April 1997
Skills
Sarbanes-Oxley Act, Corporate Tax, Financial Analysis, Vertex, Accounting, Auditing, Access, General Ledger, Sales Tax, Tax Research, Process Improvement, CPA, Tax, Accounts Receivable, Use Tax
Education
Villanova University 2004 — 2006
MT, Taxation
Bloomsburg University of Pennsylvania 1988 — 1992
BS, Accounting
Camden National Corporation December 2007 - Present
Oak Hill High School February 2004 - December 2007
Southworth International March 2001 - February 2004
The Computer Place March 2000 - March 2001
MBNA America August 1999 - March 2000
Skills
Banking, VoIP, Microsoft Exchange
Education
Boston University 2007 — 2008
M.S., Computer Information Systems w/ concentration in security
University of Southern Maine 2003 — 2006
none, computer science and math
Southern New Hampshire University 1995 — 1999
B.S., Business Administration
Bank of America November 2013 - Present
Bank of America July 2011 - November 2013
MBNA / currently Bank of America 2005 - 2011
MBNA 1987 - 2008
MBNA America 1987 - 2005
MBNA March 2000 - January 2002
Skills
Credit Cards, Compliance, Project Portfolio..., Vendor Management, PMO, Project Management, Management, Financial Services, Cross-functional Team..., Portfolio Management, Program Management, Banking, Process Improvement, Risk Management, Leadership, Strategy, Business Process..., Project Planning, SDLC
Education
Clemson University 1983 — 1987
BA, Political Science, Business
University of Delaware 1992 — 1994
Certificate Program, System Design & Computer Applications
Delaware Technical and Community College-Stanton-Wilmington
General Classes, Web Page, Digital/Multimedia and Information Resources Design
W.L. Gore & Associates October 2009 - Present
W.L. Gore & Associates March 2008 - October 2009
JPMorgan Chase January 2008 - March 2008
MBNA / Bank of America January 2000 - April 2005
MBNA America 2000 - 2005
MBNA January 1998 - January 2000
Skills
Web Design, Adobe Creative Suite, Interaction Design, Interactive Marketing, Project Management, Social Media Marketing, Email Marketing, Web Content Management, Online Marketing, Web Development, CSS, CMS, Graphic Design, Social Networking, Marketing, HTML, HTML 5, E-commerce, Web Applications, XHTML, Usability Testing, Direct Marketing, User Interface Design, SEM, User Experience, Digital Marketing, Illustrator, User-centered Design, SEO, Web Standards, PPC, Information Architecture, InDesign, Content Management, Flash, Usability, Web Analytics, Art Direction, Creative Direction, Integrated Marketing, Web Marketing, Marketing Communications, Advertising, Social Media, Dreamweaver, Marketing Strategy, Web Project Management, Facebook, Online Advertising, Photoshop
Education
Wilmington University 1999 — 2003
Design, Media, and Technology, Web Design
Binghamton University 1996 — 1998
liberal arts, english, biology
Woodforest National Bank April 2011 - Present
Capital One Bank March 2010 - January 2011
Flagstar Bank February 2007 - March 2009
Equity Consultants, LLC April 2005 - January 2007
MBNA America September 1995 - March 2005
Skills
Credit, Mortgage Lending, Banking, Loans, Customer Service, Analysis, Real Estate, Coaching, Refinance, Commercial Banking, Finance, Marketing, New Business Development
Education
Cleveland State University 1989 — 1995
Finance
NetSuite May 2008 - Present
Friendster April 2006 - May 2008
MBNA America February 2005 - January 2006
Nationwide Financial January 2004 - January 2005
Education
California State University Stanislaus 2000 — 2003
CS, Computer Science
Evergreen Valley College 1999 — 2001
AS, Computer Science
DeWees Investment Consulting Group of Wells Fargo Advisors, LLC January 2006 - September 2015
MBNA America 2002 - 2006
Policy Studies Associates 1998 - 2001
Education
Bryn Mawr College School of Social Work and Social Research 1996 — 1998
Master’s Degree, Master of Law and Social Policy and Master of Social Services
Villanova University 1990 — 1994
Bachelor of Arts (B.A.)
Youth Co-op October 2013 - Present
WyzAnt Tutoring February 2013 - Present
The Mergis Group April 2013 - May 2013
Canon Financial Services September 2008 - March 2013
JPMorgan Chase April 2001 - May 2008
MBNA AMERICA June 1997 - February 2001
Skills
Account Reconciliation, Accounts Receivable, Customer Service, GSA Contracting, Portfolio Management, Invoicing, Bilingual, Billing Process, Funding, Tax Research, Productivity, Tutoring, Mentoring, Data Entry, Inbound Marketing, Analytical Skills, Purchase Orders, public sector, Microsoft Office, Call Centers, Credit
Education
Broward Community College 2013 — 2014
Professional Teacher Certification, EPI program-Educator Preparation Institute
Florida Atlantic University 2000 — 2004
Bachelors, Marketing
Broward Community College 1996 — 2000
Associate of Arts (A.A.), Business Administration and Management, General
Bank of America, Legacy Asset Servicing November 2010 - Present
Bank of America July 2007 - November 2010
MBNA America / Bank of America February 2006 - January 2007
MBNA America 1999 - 2006
MBNA America 1990 - 2006
MBNA April 1990 - June 2005
Skills
Project Management, Six Sigma, Integration, Management, SQL, Process Improvement, SharePoint, Business Analysis, Strategy, Vendor Management, Databases, Budgets, Strategic Planning, Networking, Business Process, ITIL, SDLC, IT Service Management, Analysis, PMP, Enterprise Architecture, Team Leadership, Requirements Analysis, Leadership, Team Management, Change Management, Governance, IT Strategy, Program Management, Service Delivery, Project Planning, Business Process..., Product Management, PMO, Banking, Project Delivery, Disaster Recovery, IT Management, Credit Cards, Call Centers, Risk Management, Business Intelligence, Cross-functional Team..., Operations Management, CRM, Process Engineering, Security, Analytics, Project Portfolio...
Education
Arcadia University 1980 — 1984
BS, Business Administration
City of Atlanta - DIT Manager Network ServicesArgent Systems, IncAugust 2004 - July 2012
Office Depot October 2002 - September 2004
MBNA America May 1998 - October 2002
Ameritrend 1991 - 1998
Education
Almeda University 2002 — 2004
Bachelor of Science, Information Technology
Broward College 1990 — 1992
AAE, Electronics Engineering
UnitedHealth Group February 2015 - August 2015
DePuy Synthes December 2014 - January 2015
UnitedHealth Group October 2012 - October 2014
Delaware Physicians Care November 2010 - June 2012
DuPont Haskell Global Centers for Health and Environmental Sciences October 2007 - February 2009
AccelaPure January 2006 - December 2006
MBNA America May 2004 - June 2005
A T Systems July 1993 - February 2004
Sears Roebuck Acceptance Corp. December 1984 - July 1993
Skills
Process Improvement, SDLC, Software Development, Software Documentation, SQL, Quality Assurance, Team Building
Education
Delaware Technical & Community College 2007 — 2007
Introduction to Programmable Logic Controllers
Delaware Technical & Community College 1981 — 1982
Business and Computer Courses
Columbia International University 1971 — 1975
B.S., Biblical Education
Bank of America 2006 - 2009
MBNA America 1999 - 2008
MBNA Corporation 1999 - 2006
Nortel 1987 - 1999
Education
Bloomsburg University of Pennsylvania 1985 — 1990
Bloomsburg University of Pennsylvania 1985 — 1986
Information Management
Mecklenburg County January 2007 - Present
ASTD 2005 - 2011
The HR Group 2008 - 2010
Metrotek Learning 2007 - 2008
New Horizons Learning 2005 - 2006
PFPC, INC 2003 - 2005
AXA Equitable January 1999 - January 2003
MBNA America January 1998 - January 1999
The Home Depot January 1995 - January 1998
SPS / Prodigy January 1989 - January 1995
Skills
Workshop Facilitation, Training Facilitation, Team Building, Team Leadership, Instructor-led Training, Training Delivery, Communication Training, Strategic Thinking, Strategic Planning, Performance Management, Performance Consulting, Public Speaking, PowerPoint, Presenter, Motivational Speaking, Career Counseling, Career Development..., Resume Writing, Adult Learning Theory, Diversity Training, Diversity & Inclusion, Diversity Program..., Train the Trainer
Education
Central Piedmont Community College
Introduction to Spanish
Central Piedmont Community College
Social Media - LinkedIn Profile
East Tennessee State University
Bachelor of Science (B.S.), Biology
Langevin Learning
Train-the-Trainer
The HR Group
Diversity & Inclusion
AAA November 2013 - Present
AAA October 2010 - October 2013
Rep. Chellie Pingree 2009 - 2010
U.S. Chamber of Commerce 2005 - 2009
MBNA America 2002 - 2004
Skills
Program Management, Coalitions, Legislative Relations, Public Policy, Public Speaking, Budgets, Political Campaigns, Strategy, Leadership, Strategic Planning, Strategic Communications, Strategic Partnerships, Legislation, Policy, Community Outreach, Government, Event Management, Negotiation, Marketing Strategy, Business Development, Research, Microsoft Office, Policy Analysis, Grassroots Organizing, Management, Analysis
Education
Bowdoin College 2001 — 2005
Bachelor of Arts (B.A.), Economics and Anthropology
University of Canterbury 2004 — 2004
Coursework in Maori Studies
Sunday Dinner Stories April 2012 - Present
Michelle Beckman January 2002 - February 2014
Kronos 1999 - 2000
Kronos 1999 - 2000
MBNA America 1992 - 1997
Education
University of Delaware 1995 — 1997
Master of Business Administration (M.B.A.)
Carnegie Mellon University 1985 — 1989
B.S., Information and Decision Systems and Industrial Management
AAA Mid-Atlantic January 2015 - Present
AAA Mid-Atlantic August 2014 - January 2015
AAA Mid-Atlantic September 2012 - August 2014
Delaware Helpline March 2012 - July 2012
Cancer Care Connection May 2011 - June 2012
Bank of America April 2006 - December 2008
MBNA America September 2005 - April 2006
MBNA America March 2004 - September 2005
MBNA America March 2000 - March 2004
MBNA America September 1995 - March 2000
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Customer Service, Project Management, Strategic Planning, Team Building, Coaching, Process Improvement, Microsoft Office, Databases, Training, Visio, Program Management, Retail, Teamwork, Fundraising, Management, Business Analysis, Software Documentation, Time Management, Call Centers, Analysis
Education
Bryant University 1983 — 1987
BS, Accounting
Bryant University 1983 — 1987
Bachelor of Science (B.S.), Accounting
Sherwin Williams February 2013 - Present
Bank of America June 2011 - August 2012
Bank of America May 2009 - June 2011
Bank of America January 2006 - May 2009
MBNA America April 2002 - January 2006
MBNA America June 2000 - April 2002
MBNA America January 1997 - June 2000
Skills
Vendor Management, Change Management, IT Management, Service Delivery, SDLC, Integration, Project Management, COBIT, Business Process..., IT Strategy, IT Operations, Process Improvement, Six Sigma, Leadership, Strategic Planning, Team Building, ITIL, IT Outsourcing, Agile Methodologies, DMAIC, Resource Management, Configuration Management, Service Level Management, Process Design, Software Asset..., Service Desk Management, Production Support, Maximo, BMC Remedy, Asset Managment, BMC Remedy OnDemand, IT Incident Management, IT Service Management, IT Knowledge Management, IT Problem Management, Asset Management, Business Continuity, Call Centers, Cisco Technologies, Disaster Recovery, Enterprise Software, Help Desk Support, Incident Management, Management, Operating Systems, PMO, Problem Management, Project Portfolio..., Release Management, Cross-functional Team...
Education
Cleveland State University
Bachelor of Business Administration (B.B.A.)
Comcast June 2015 - Present
Business One (Comcast) October 2013 - May 2015
Middletown Village Civic Association 2010 - 2014
ING US Financial Services April 2011 - May 2013
JP Morgan Chase November 2004 - January 2011
MBNA America November 2000 - November 2004
Pep Boys October 1997 - November 2000
Prophet 21 September 1996 - October 1997
Skills
Risk Management, Unix, SDLC, Software Documentation, Vendor Management, Business Analysis, Process Improvement, Disaster Recovery, IT Management, System Administration, Visio, Management, Analysis, Incident Management, IT Strategy, SQL, Integration, Change Management, Requirements Gathering, Enterprise Architecture, Leadership, ITIL, Project Management, Agile Methodologies, Program Management, Security, Resource Management, Requirements Analysis, Release Management, Business Continuity, Production Support, Data Center, Offshore Resource..., IT Service Management, IT Operations, Troubleshooting, Cloud Computing, Root Cause Analysis
Education
Bucks County Community College 1999 — 2000
Technical Certificate, Unix Systems Administration
DPT Business School, Philadelphia 1996 — 1997
Technical Diploma, System Architecture / Business Management
La Salle University - School of Business Administration 1988 — 1990
Business Management and Administration
Holy Ghost Prep. 1984 — 1988
H.S. Diploma
Bank of America October 1994 - March 2009
MBNA America 1994 - 2009
Skills
Process Improvement, Leadership, SDLC, DB2, Management, Analysis, Mainframe, Team Building, Business Analysis, Requirements Analysis
Education
Collin County Community College 1997 — 1998
No, Business
Barclays Bank April 2007 - November 2009
Advanced Staffing September 2006 - January 2007
Wilmington Parks and Rec October 2003 - August 2006
MBNA, America June 2004 - August 2004
Skills
Data Management, Banking, Cross-functional Team..., Account Management, Documentation
Education
Delaware Tech. Comm. Coll 2007 — 2010
Allied, Health Studies
Clark Atlanta University 2004 — 2006
Mass Media Arts; Radio, Television, Film Concentration
Howard High of Technology 2000 — 2004
Diploma
Randstad June 2014 - Present
AttivaSoft June 2012 - Present
NCO Financial Systems January 2011 - January 2012
Laureate Education October 2009 - December 2010
Bank of America February 2005 - September 2009
MBNA America May 2003 - February 2005
MBNA America September 2001 - May 2003
MBNA America September 2000 - September 2001
Skills
Program Management, Quality Assurance, Human Services, Risk Management, User Acceptance Testing, Performance Management, Hiring, Compliance, Change Management, Team Building, Management, Project Management, Process Improvement, Social Services, Policy, Recruiting, Leadership, Training, Human Resources, Operations Management, Business Process...
Education
Walden University 2009 — 2017
Doctorate, Business Administration
University of Baltimore 2007 — 2009
Masters Degree, Human Services Administration
Coppin State University 2002 — 2007
Bachelor, Psychology
Department of the Treasury/Internal Revenue Service October 2008 - Present
Louis Stokes VA Medical Center October 2001 - September 2008
MBNA America March 2000 - August 2001
NASA Glenn Visitor Center April 1996 - March 2000
Skills
Customer Service, Administrative Support, Microsoft Office, Call Center, Writing News Releases, Public Relations, Community Relations, News Writing, Public Speaking, Customer Relations, Excel, Outlook, Writing, Word, PowerPoint, Access, Interviewing, Press Releases, Administrative..., Event Management, Community Development, Human Resources, Research, Microsoft Word, Microsoft Excel, Interviews
Education
Cleveland State University 1988 — 1994
Bachelor of Arts, Communication
Shaker Heights High School 1985 — 1988
HS Diploma, College Prep
Brandywine Managers, LLC August 2005 - Present
MBNA America February 1999 - August 2005
Education
The Dickinson School of Law 1994 — 1997
Doctor of Law (JD)
Allegheny College 1990 — 1994
Bachelor of Arts (B.A.), Philosophy
Allegheny College
CellGate USA April 2012 - April 2013
Enterprise Rent-A-Car April 2010 - April 2011
MedGate USA December 2009 - April 2010
Ameci's/Bella Italian Kitchen 2006 - 2009
Costco Wholesale 2004 - 2006
MBNA America 2002 - 2004
The Coffee Bean & Tea Leaf January 2000 - January 2002
Skills
Marketing
Education
California State University-Fullerton, Mihaylo College of Business and Economics 2006 — 2009
Bachelor of Arts in Business Administration, Marketing
California State University-Fullerton
Bachelors, Business Administration, Marketing Concentration
Bank of America (formerly MBNA America) 2001 - 2007
MBNA America 1998 - 2001
Skills
Customer Service, PowerPoint, Team Building, Microsoft Word, Microsoft Excel, Leadership, Strategic Planning, Banking, Training, Public Speaking, Microsoft Office, Call Centers, Access, Customer Satisfaction, Process Improvement, Event Planning, Recruiting, Employee Relations, Budgets
Education
Kent State University 1991 — 1995
Cuyahoga Community College
VIPdesk January 2007 - Present
nterAct Resource Management June 2006 - January 2007
Sulky of America September 2005 - May 2006
MBNA America March 2002 - August 2005
Genesys Conferencing January 2000 - March 2002
A2H Productions January 2000 - January 2002
Education
Auburn University at Montgomery
Bachelor of Arts, Mass Communication
DaVita April 2012 - Present
DaVita January 2011 - April 2012
CaridianBCT September 2002 - September 2011
Capital One Financial Systems January 2000 - January 2002
MBNA America January 1997 - January 2000
The Associates January 1991 - January 1997
First Union National Bank January 1988 - January 1991
Unisys Health Care Services January 1983 - January 1988
Education
Central Piedmont Community College 1982 — 1983
AAS, Business Data Processing
University of North Carolina at Charlotte 1975 — 1979
BA, Psychology
American Express April 2014 - Present
American Express June 2011 - April 2014
Funtime Jewelry, Inc. February 2006 - April 2008
MBNA America September 2003 - May 2004
Skills
Accounting, QuickBooks, Organization, Microsoft Excel, File Management, PowerPoint, Customer Service, Academia, Time Management, Accounts Receivable, Office Administration, Sales, Social Media, Microsoft Office, Marketing, Microsoft Word, Teaching, Research, Outlook, Public Relations, Financial Analysis, Banking, Management, Transaction Processing, Client Relations Skills, KYC
Education
York College 2009 — 2010
Bachelors, Accounting
Borough of Manhattan Community College 2008 — 2009
Associates, Business Administration
Wells Fargo Home Mortgage April 2013 - Present
Wells Fargo Home Mortgage March 2012 - April 2013
Seterus (IBM) July 2010 - March 2012
Wells Fargo Home Mortgage January 2010 - June 2010
Raleigh Housing Authority March 2008 - April 2009
ABC Supply August 2006 - January 2008
MBNA America January 2004 - April 2005
MBNA America January 1999 - January 2003
MBNA America October 1995 - January 1999
Education
American InterContinental University 2006 — 2006
MBA, MANAGEMENT
University of Delaware 1987 — 2002
BA, ENGLISH
Bank of America August 2009 - May 2014
Bank of America March 2008 - August 2009
Bank of America February 2004 - March 2008
MBNA America July 2003 - February 2004
MBNA America June 2001 - July 2003
MBNA America February 2000 - June 2001
MBNA America October 1998 - February 2000
MBNA America August 1997 - October 1998
Skills
Banking, Credit Cards, Financial Services, Finance, Retail Banking, Credit Analysis, Portfolio Management
Education
Bucknell University 1993 — 1997
BSBA, Management
Woodforest National Bank October 2009 - Present
MBNA America December 1999 - September 2008
Maryland National Bank July 1983 - December 1999
Education
University of Maryland Baltimore County 1994 — 1996
Political Science and Government
Catonsville Community College 1990 — 1994
AA, General Studies
Memphis Shelby County Airport Authority October 2006 - Present
Kirby Woods Baptist Church September 2000 - October 2006
MBNA America February 1997 - August 2000
Skills
Aviation, Process Improvement, Access, Program Management, Microsoft Office, Microsoft Excel, Analysis, Budgets, Corrective Actions, Project Planning, Customer Service, Team Building, Outlook, Microsoft Word, Supplier Quality, PowerPoint, Airports, Accounting, Quality Control, Financial Analysis
Education
Cuyahoga Community College 1970 — 1972
Business Administration and Management, General
Ri-Core, Inc, January 2007 - Present
Ri-Core, Inc. 2007 - 2012
MBNA America January 1994 - January 2007
Education
Cecil College 1981 — 1982
Learn It Systems September 2013 - Present
Kindred Healthcare December 2012 - September 2013
MBNA America January 1999 - October 2006
Skills
BLS, Registered Nurses
Education
Cuyahoga Community College 2008 — 2011
Associates of Applied Science of Nursing, Nursing
Bowling Green State University 1989 — 1992
Gabriel Partners, LLC January 2015 - Present
CVS Health December 2013 - January 2015
Bank of America September 2012 - October 2013
Bank of America March 2009 - September 2012
Bank of America August 2008 - March 2009
Bank of America June 2006 - August 2008
Bank of America February 2004 - June 2006
MBNA America December 2002 - February 2004
MBNA America November 2000 - December 2002
MBNA America February 2000 - November 2000
Skills
Mortgage Underwriting, Credit Analysis, Employee Training, Team Management, Sales, Banking, Collections, Mortgage Originations, Consumer Loan..., Audit and Compliance, Quality Assurance, Direct Promotions..., Risk Management, Retail Banking, Underwriting, Finance, Credit, Mortgage Lending, Credit Cards, Financial Services
Education
Cleveland State University 1985 — 1992
Bachelor of Business Administration (BBA), Marketing