Experience
City National Bank  April 2010 - Present
Imaging Healthcare Specialists  June 2009 - April 2010
MedNeutral  April 2008 - January 2009
College Loan Corporation  June 2005 - January 2008
College Loan Corporation  June 2005 - January 2008
MBNA America Bank, N.A.   1996 - 2005

Skills
Strategy, Management, Leadership, Lead Generation, Recruiting, Project Management, Team Building, Performance Management, Sales, Marketing, Analysis, Budgets

Education
Walden University

Cleveland State University

Experience
Pepco Holdings, Inc.   2008 - Present
Bank One Corporation  1999 - 2004
MBNA America Bank, N.A.   1991 - 1997

Skills
Financial Reporting, Sarbanes-Oxley Act, SEC filings, Due Diligence, Process Improvement, Financial Analysis, Risk Management, Internal Controls, Mergers & Acquisitions, Auditing

Education
Leadership Delaware Fellow   2012 — 2012

Certified Public Accountant   1988 — 1988

University of Delaware - Lerner College of Business and Economics   1984 — 1988
Bachelor of Science, Accounting

Thomas McKean High School   1980 — 1984

Experience
US Small Business Administration  June 2015 - Present
Bank of America  January 2012 - February 2015
Bank of America  January 2007 - January 2012
MBNA America Bank, N.A.   February 1999 - January 2007
MBNA America Bank, N.A.   February 1997 - February 1999

Education
Western International University   2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General

Grove City College   1995 — 1996
Bachelor of Science (BS), Business Administration and Management, General

Experience
Self-employed  May 2001 - Present
MBNA America Bank, N.A.   January 1997 - May 2001
Direct Marketing Solutions  June 1996 - January 1997
MBNA America Bank, N.A.   January 1996 - June 1996
Lenox  June 1995 - January 1996
Prudential Preferred Properties  June 1994 - June 1995
Legacy Photographics  March 1990 - June 1994

Skills
Vendor Management, Postal Regulations, Mailing List Management, Client Services, Analytical Support, Account Management, Events Coordination, Fundraising

Education
Cabrini College   1997 — 1999
Non-Profit/Public/Organizational Management

Art Institute of Philadelphia   1987 — 1989
Design and Visual Communications

Cabrini College   1984 — 1987
Mass Communication/Media Studies

Experience
Eckert Seamans  March 2014 - Present
Five Stone Learning   February 2014 - June 2014
Crivella West Incorporated   September 2005 - December 2013
MBNA America Bank, N.A.   April 1995 - August 1998

Skills
Litigation, Litigation Support, Legal Research, Legal Writing, Civil Litigation, Analysis, Courts, Commercial Litigation, Product Liability, E-Discovery Consulting, Legal Assistance, Class Actions, Trials, Toxic Tort, Westlaw, Torts, Software Quality..., Constitutional Law, Instructor-led Training, Software Documentation, Lexis, Document Management, JavaScript, Corporate Law, Articulate Communicator, Objective-C, Java, Agile Methodologies, Software Development, jQuery, CSS, User Experience Design, User Experience Testing, Software Design, SQL, Access, HTML, Microsoft SQL Server, bankruptcy, Creditors' Rights, Firearms Law

Education
University of Illinois College of Law   1999 — 2002
J.D., Law

Penn State University   1991 — 1996
B.A., History and International Politics

Experience
Bank of America  May 2010 - Present
Bank of America  September 2007 - May 2010
Bank of America  May 2005 - September 2007
MBNA America Bank, N.A.   1997 - 2005

Skills
Vendor Management, Call Center, Call Centers, ERP, Retail Banking, Relationship Management

Education
Goldey-Beacom College   2002 — 2006

Experience
H & R Block  November 2009 - Present
Real Estate & Property Management Services   July 2005 - April 2014
MBNA America Bank, N.A.   February 1999 - July 2005
Legal Services  September 1994 - February 1999
Coldwell Banker Real Estate  September 1993 - September 1997

Skills
Estate Planning, Financial Planners, Tax, Strategic Financial..., Real Estate, Income Tax, Employee Benefits, Payroll, Tax Law, Small Business, Risk Management, Customer Service, Credit, Portfolio Management, Banking, Sales, Leadership, Finance, Budgets, Management, Accounting, Contract Negotiation, Investments, Business Planning, Recruiting, Negotiation, Corporate Law, Time Management, Business Development, Coaching, Analysis, Insurance, Marketing, Financial Analysis, Mergers & Acquisitions, Program Management, Performance Management, Mediation, Retirement Planning, Employee Training, Employee Relations, Strategic Planning, Training, New Business Development

Education
H & R Block   2010 — 2010
Master Tax Advisor, Taxation

Microsoft’s ComputerTraining.com   2006 — 2006
Microsoft Certified Systems Engineer, Computers

The Maryland Institute for Continuing Professional Education of Lawyers, Inc.,   1998 — 1998
Professional Mediator Certification, Mediation

University of Widener School of Law   1990 — 1993
Juris Doctorate, Law

University of Maryland College Park   1986 — 1990
B.S., Family Psychology

Hereford High School   1980 — 1986

Experience
Bank Of America  July 2005 - Present
MBNA  January 1996 - June 2005
MBNA America Bank, N.A.   1996 - 2005
MBNA America  1996 - 2005
Info Systems  January 1996 - April 1996
AFTECH  December 1994 - December 1995
Computer Methods Corporation  May 1994 - November 1994
Digital Equipment Corporation  June 1984 - May 1994
Merck Sharp & Dohme  May 1981 - May 1984
Project Delta, University of Delaware   1978 - 1981

Skills
Disaster Recovery, VMware, Operating Systems, Technical Support, Enterprise Architecture, Data Center, Unix, Windows Server, Software Installation, HP, Software Documentation, Windows, Business Analysis, Security, IT Management, System Deployment, Virtualization, Integration, Process Improvement, SDLC, SharePoint, Solaris, Troubleshooting, Vendor Management, ITIL, Enterprise Software, Testing, IT Strategy

Education
University of Delaware
Computer Science

Experience
OneMain Financial  July 2014 - Present
Naehas  April 2013 - July 2014
OneMain Financial  June 2005 - April 2013
MBNA America Bank, N.A.   2004 - 2005
MBNA America Bank, N.A.   1997 - 2005
MBNA America Bank, N.A.   2004 - 2004
MBNA America Bank, N.A.   2002 - 2003
MBNA  1997 - 2002

Skills
Marketing Strategy, Marketing, Direct Mail, Direct Marketing, Customer Acquisition, Marketing Management, Integrated Marketing, Creative Direction, Brand Development, Vendor Management, Thought Leadership, Credit, Brand Awareness, Marketing Communications, Brand Management, New Business Development, Business Development, Banking, Risk Management, Leadership, Strategy

Education
Indiana University of Pennsylvania   1996 — 1997
M.B.A., Concentration in Marketing

Indiana University of Pennsylvania   1989 — 1994
B.A., Economics with a minor in Pre-Law

Experience
TransUnion  July 2013 - Present
Fifth Third Processing Solutions, LLC  March 2011 - December 2012
American National Investment Advisors, LLC and Small Business Advocacy Council   January 2010 - March 2011
Incentium  February 2009 - November 2009
Kintera  February 2008 - May 2008
Spectrum Events, International Meeting and Event Planning Company   2007 - 2008
Discover  1999 - 2006
Discover Financial Services  1997 - 1999
MBNA America Bank, N.A.   1992 - 1997
Experian  1980 - 1992

Skills
New Business Development, Strategic Partnerships, Account Management, Business Development, B2B, Contract Negotiation, Credit Cards, Payment Card Processing, Sales, Credit Card Transaction..., CRM, Strategic Planning, Sales Management, Marketing, SaaS, Strategy, Competitive Analysis, Selling, Leadership, Relationship Management, Customer Service, Management, Customer Retention, Sales Operations, Program Management, Sales Process, Marketing Strategy, Direct Marketing, Team Management, Analysis, Vendor Management, Cold Calling, Project Planning, Start-ups, Training, Customer Acquisition, Fundraising, Product Management, Executive Management, Business Strategy, Team Building, Cross-functional Team..., Negotiation, Financial Services, Direct Sales, Segmentation, Lead Generation, Credit, Salesforce.com, Event Management

Education
University of Wisconsin-Madison
BA, English

Loyola University Chicago
Rome Center

University of Michigan
Executive Education Program, Management of Managers

Experience
Madison Avenue Dentistry   April 2014 - Present
Sunset Lakes Dental Group, LLC   October 2009 - Present
Plantation Dental & Sedation Group LLC   August 2008 - Present
Lighthouse Point Dental Group, PA   November 1999 - Present
Digital Road Corporation   2003 - 2009
MBNA America Bank, NA  November 1989 - June 1994

Education
Tufts University School of Medicine   1977 — 1980
DMD, Cosmetic, General & Implant Dentistry

Experience
Fifth Third Bank  July 2010 - Present
Community Haven for Adults & Children with Disabilities   July 2010 - July 2014
Leadership Manatee Class 2013-2014   August 2013 - February 2014
M&I Bank  November 2006 - June 2010
AmSouth Bank  April 2006 - November 2006
MBNA America Bank N.A  July 1993 - April 2006

Skills
LinkedIn, SBA, SBA 504, Cash Flow, Cash Flow Lending, Treasury Management, Building Relationships, Credit Analysis, Recruiting, Human Resources, Strategic Planning, Goal Setting, Goal Oriented, Foreign Exchange, Structured Finance, Non-profits, Public Finance, Asset Based Lending, Derivatives, Credit Derivatives, Mezzanine, Senior Debt, Subordinated Debt, Finance, International Banking..., Commercial Lending, Banking, Cross Selling, Mortgage Lending, Credit, Lines Of Credit, Small Business Lending, Consumer Lending, Commercial Banking, Loans, Small Business, Loan Origination, Management, CRM, Nonprofits, Portfolio Management, Underwriting, Commercial Mortgages, Leadership, Credit Risk, Cash Management, Financial Services, Commercial Real Estate, Retail Banking, Financial Structuring

Education
University of Delaware   1986 — 1992
BS, Agriculture and Education

Experience
HOPE Services  January 2013 - October 2015
BevMo!  April 2011 - January 2013
Left Coast Wine Bar and Gallery   April 2011 - November 2011
RSPE Audio Solutions  June 2007 - September 2009
Master Craft Flooring   February 2006 - December 2006
Antiques & Interiors/The Source   August 2005 - January 2006
MBNA America Bank, N.A.   January 2004 - March 2005
Winsted Area Child Care Ctr   August 2003 - November 2003

Skills
Community Outreach, Crisis Intervention, Nonprofits, Volunteer Management, Case Management, Program Development, Social Services, Adolescents, Time Management, Microsoft Word, Public Speaking, Leadership, Customer Service, Microsoft Office, Social Networking, Marketing

Education
Cabrillo College

Cabrillo College

Experience
Capital One  May 2012 - Present
HSBC Card and Retail Services  January 2006 - April 2012
MBNA America Bank, N.A.   December 1991 - January 2006

Skills
Business Strategy, Credit Cards, Consumer Lending, Cards, Credit, Analytics, Forecasting, P&L Management, Analysis, Credit Analysis, Credit Risk, Debit Cards, Direct Marketing, Executive Management, Finance, Financial Analysis, Financial Modeling, Financial Reporting, Financial Services, Leadership, Loans, Management, Marketing, Mergers, Payments, Portfolio Management, Relationship Management, Retail Banking, Risk Management, Strategy, Vendor Management, Banking

Education
University of Delaware - Lerner College of Business and Economics   1996 — 1999
MBA, Finance and International Business

University of Delaware   1988 — 1992
BSBA, Finance

Experience
Healogics, Inc.   November 2013 - Present
Healogics, Inc.   June 2011 - November 2013
Healogics, Inc.   March 2005 - June 2011
Crozer Chester Medical Center  September 1999 - March 2005
MBNA America Bank, N.A.   1994 - 1999

Skills
EHR, EMR, Team Leadership, Training/Mentoring, Hospital Operations, Wound Care, Revenue Cycle, JCAHO, Healthcare, Healthcare Information..., Hospitals, Customer Oriented, Healthcare Management, Project Management, Process Improvement, Physicians, SharePoint, Healthcare Consulting, Team Building, Managed Care, Revenue Cycle Management, Physician Relations, Management, Medicare, Radiology, Medical Compliance, HIPAA, Program Management, Training, Practice Management, Leadership, Software Documentation, Medical Imaging, Medicaid, Quality Improvement, Clinics, Performance Improvement, Access, Patient Outcomes, Healthcare Industry, Nursing, PACS, Home Care, Patient Safety, Medical Billing, Inpatient, Informatics, Surgery, Medical Devices, Medicine

Education
Villanova University   2012 — 2012

University of Scranton   1986 — 1990
BS

Experience
JPMorgan Chase & Co.   February 2015 - Present
JPMorgan Chase  May 2013 - January 2015
White Barn Cider, LLC   February 2013 - January 2015
Citi  October 2011 - May 2013
Bank of America  February 2011 - October 2011
Bank of America  April 2010 - February 2011
Bank of America  December 2007 - April 2010
Bank of America  October 2005 - December 2007
MBNA America Bank, N.A.   October 2002 - October 2005

Skills
Team Leadership, Risk Management, Marketing Strategy, Strategic Planning, Business Strategy, Business Process..., Business Process..., International Business, Regulatory Affairs, Operational Risk..., Business Process Design, Small Business Lending, Consumer Lending, Credit Cards, Product Development, Key Account Management, Executive Reporting, Organizational..., Financial Services, Banking, Strategy, Leadership, Process Improvement, Finance, Financial Risk

Education
Penn State University   2011 — 2013
MBA, Smeal College of Business

Washington College   1997 — 2001
BA, History

McCallie School   1991 — 1997

Experience
Nectar Partners   February 2008 - Present
Pump Relationship Technologies, a startup division of MRA Advertising   January 2007 - February 2008
Integrated Media Concepts   February 2005 - January 2007
MBNA America Bank, N.A.   March 2001 - February 2005
MBNA America Bank, N.A.   June 1997 - March 2001
AT&T Financial Services   August 1993 - June 1997
Images Design Group   March 1990 - August 1993
Pratt Institute and School of Visual Arts   1988 - 1993

Skills
Business Development, Marketing, Marketing Strategy, Strategic Planning, New Business Development, Strategy, Marketing Communications, Integrated Marketing, Creative Direction, CRM, Digital Marketing, Enterprise Software, B2B, Management, Online Marketing, Email Marketing, Mobile Marketing, Cross-functional Team..., Analytics, Business Planning, E-commerce, Lead Generation, Online Advertising, Social Media, Social Media Marketing, Advertising, Direct Marketing, PPC, Public Relations, SEM, Corporate Communications, Segmentation, Brand Management, Direct Mail, Brand Development, Strategic Partnerships, Trade Shows, Product Marketing, Digital Strategy, Sales

Education
Pratt Institute   1983 — 1987
Comunication Design, Brand Creation and Management

University at Buffalo   1976 — 1983
Bachelors, Architecture

Università degli Studi di Siena   1980 — 1981
International Studies: Renaissance Thinking, Design, Studio Art, Art History

Experience
Discover Financial Services  December 2013 - Present
TD Bank, N.A.   January 2011 - December 2013
Sun National Bank  August 2005 - January 2011
MBNA America Bank, NA  May 2003 - August 2005
Arthur Andersen, LLP  October 2000 - May 2003
Deloitte & Touche  September 1999 - October 2000

Skills
Financial Reporting, Financial Forecasting, SEC filings, Banking, Accounting, Derivatives, Essbase, Financial Analysis, SEC Filings, US GAAP, Financial Accounting, Financial Services

Education
Rutgers University – Camden   1996 — 1999
BS, Accounting

Experience
PayPal - eBay  November 2008 - Present
Bill Me Later, Inc.   2005 - Present
MBNA  September 1994 - September 2005
MBNA America Bank, N.A.   1994 - 2005
Citicorp  1986 - 1994

Education
University of Maryland - Robert H. Smith School of Business   1975 — 1979

Experience
USAA  September 2006 - Present
MBNA America Bank N.A.   1990 - 2006

Skills
Credit, Portfolio Management, Executive Management, Insurance, Business Analysis, Credit Cards, Product Development, Banking, Loans, Series 7, Risk Management, Leadership, Program Management, Change Management, Cross-functional Team..., Financial Analysis, Financial Services, Strategic Planning, Business Strategy, Mutual Funds, Process Improvement, Vendor Management, Wealth Management, Underwriting, Credit Risk, Analytics, Project Management, Financial Risk, Strategy, Investments, Segmentation, Operations Management, Mergers & Acquisitions, Strategic Financial..., Management

Education
Georgetown University - The McDonough School of Business
BSBA, Finance

University of Baltimore
MBA

Experience
Bank of America  November 2008 - Present
Everfast   October 2007 - November 2008
MBNA America Bank, N.A.   1985 - March 2006
MBNA America  1985 - 2005
MBNA  1985 - 2005

Education
Columbia University in the City of New York   1979 — 1983

Experience
CMC  November 2013 - Present
Bank of America  January 2013 - July 2013
Bank of America  August 2010 - December 2012
Bank of America  March 2009 - July 2010
Bank of America  May 2005 - February 2009
MBNA America Bank, N.A.   November 2004 - May 2005
MBNA America Bank, N.A.   October 2003 - November 2004

Skills
Call Centers, Banking, Process Improvement, Credit Cards, Customer Retention, Vendor Management, Training, Leadership, Team Leadership, Management, Change Management, Sales, Team Building, Project Management, Recruiting, Finance, Strategy, Credit, Portfolio Management, Time Management, Customer Experience

Education
Middletown

Middletown

Clemson University - College of Business and Behavioral Science   1998 — 2001
Bachelor of Arts (B.A.), Political Science and Government, Secondary Education (minor)

University of Delaware   2002 — 2003
Continuing Education

Experience
Bank of America  June 2013 - Present
Bank of America  January 2012 - June 2013
Bank of America  January 2009 - December 2011
Bank of America  January 2006 - December 2008
MBNA America Bank, N.A.   November 2004 - December 2005
MBNA America Bank, N.A.   June 2002 - November 2004
MBNA America Bank, N.A.   November 2000 - June 2002
MBNA America Bank, N.A.   September 1996 - November 2000

Skills
SAS, SAS/SQL, Analytics, Multi-channel Marketing, Customer Analytics

Education
Dallas County Community College   1995 — 1998
Psychology, Accounting

Kotagiri Public School   1994 — 1995

Bensalem High School   1991 — 1995

Newman Smith High School   1991 — 1995

DataPro Information   1993 — 1993

Upper Darby High School   1992 — 1992

Experience
ClearEdge IT Solutions, LLC  February 2015 - Present
ClearEdge IT Solutions, LLC  July 2013 - February 2015
ClearEdge IT Solutions, LLC  June 2011 - July 2013
T. Rowe Price  September 2007 - June 2011
T. Rowe Price  April 2003 - September 2007
Gemini Consulting  September 2002 - November 2002
NextLink Corporation   March 2001 - August 2002
PSINet  June 1998 - March 2001
KPMG Peat Marwick  January 1997 - June 1998
MBNA America Bank, NA  April 1988 - January 1997

Skills
Business Analysis, SharePoint, SDLC, Requirements Analysis, Requirements Gathering, Program Management, Visio, MS Project, Vendor Management, Process Improvement, PMP, Software Documentation, Oracle, Management, Project Management, Proposal Writing, ERP, Testing, Business Process..., Business Intelligence, Software Project..., Integration, Business Process, Information Technology, PMO

Education
University of Delaware   1986 — 1990
Bachelor of Science (BS), Psychology

St. Mark's High School   1982 — 1986
HS Diploma

Experience
Epic Research   March 2012 - Present
Sky Business Capital   May 2015 - Present
Admit Advantage   July 2013 - Present
Energy Plus Company (Now part of NRG Energy)   January 2011 - February 2012
Barclays  July 2010 - December 2010
Barclaycard  November 2008 - June 2010
Barclays Bank Delaware  March 2005 - October 2008
MBNA America Bank, N.A.   June 2000 - March 2005
First Manhattan Consulting Group  August 1995 - June 1998
Georgetown University  June 1994 - August 1995

Skills
Portfolio Management, Banking, Financial Modeling, Financial Services, Strategy, Business Analysis, Credit Cards, Product Management, Retail Banking, Customer Experience, Analytics, Customer Acquisition, Strategic Planning, Financial Analysis, Business Development, Program Management, Relationship Management, Advertorials, Strategic Partnerships, Marketing, CRM, Segmentation, Executive Management, Competitive Analysis, Business Strategy, Vendor Management, Start-ups, Business Process..., Management Consulting

Education
Harvard Business School   1999 — 2000
MBA

Georgetown University   1990 — 1994
BS, Physics

Experience
Alliance Data  November 2011 - Present
Travelex  September 2009 - May 2011
Patria Services Corporation   March 2008 - September 2009
Vertical Lend   April 2006 - December 2007
MBNA  January 2004 - April 2005
MBNA America  1985 - 2005
MBNA America Bank, N.A.   1984 - 2005
MBNA  November 1999 - December 2003
MBNA  August 1997 - October 1999
MBNA  July 1994 - July 1997

Skills
Strategic Planning, Product Development, Direct Marketing, Loyalty Marketing, Banking, Cards, Credit Cards, Portfolio Management, Strategic Partnerships, New Business Development, Payments, Business Development, Integrated Marketing, Financial Services, Risk Management, CRM, Management, Finance, Segmentation, Product Marketing

Education
Georgetown University   1982 — 1985
BA, Honors English, Economics

UVA McIntire School
Graduate, Retail Banking

Experience
Raedal Group, LLC   2011 - Present
Bank of America  2010 - 2011
Bank of America  2005 - 2010
MBNA America Bank, NA  1998 - 2005
MBNA America Bank, NA  1994 - 1998
Shawmut National Corporation  1991 - 1994
MNC Financial  1989 - 1991

Skills
Process Reengineering, Regulatory Oversight, Strategy Development, Systems Management, Operational Risk..., IT Strategy, Project Management, Managerial Finance, Staff Development, Organizational..., Customer Satisfaction, COBIT, Banking, Contract Negotiation, Internal Controls, Change Management, Production Managment, LAN-WAN, Telecommunications, Non-profit Director, Regulations, PC, ivr, Operations Management, Supplier Negotiation, Global Delivery, Team Management, Networking, Credit Cards, Disaster Recovery, Strategy, Business Analysis, Governance, IVR, Data Center, Business Process..., Leadership, Analysis, Risk Management, Financial Risk, Operational Risk, Process Improvement, IT Management, Consulting, PMO, Vendor Management, Financial Services, Project Portfolio..., Infrastructure, Relationship Management

Education
Salisbury University
BS, Business Management

Experience
OneMain Financial  May 2011 - Present
Citigroup  2000 - May 2011
Creditrust Corporation   1998 - 2000
MBNA America Bank, N.A.   1992 - 1998

Skills
Portfolio Management, Analysis, Strategic Planning, Incentive Programs, Management

Education
Loyola University Maryland   1983 — 1990
MBA - Finance, BBA in Management & MBA in Finance

Experience
Ripken Baseball, Inc.   March 2006 - Present
Ripken Baseball, Inc.   March 2006 - September 2007
MBNA America Bank, NA  March 1994 - March 2004

Skills
Sports Marketing, Event Management, Sponsorship, Event Planning, Customer Service, Marketing, Sales, Analytics, Organizational..., Management, Leadership, Human Resources

Education
University of Maryland College Park   1988 — 1992
B.A., English

Experience
PNC Bank  May 2011 - Present
MBNA America  1992 - 2006
MBNA America Bank, N.A.   1992 - 2006
MBNA  1992 - 2006

Skills
Credit Cards, Banking, Credit, Consumer Lending, Loans, Portfolio Management, Relationship Management, Credit Analysis, Risk Management, Cross Selling, Financial Services, Vendor Management, Retail Banking, Credit Risk, Financial Risk, Executive Management, Business Analysis, Process Improvement, Leadership, Payments

Education
University of Delaware   1996 — 2000
Master of Business Administration (MBA), International Finance

University of Delaware   1991 — 1994
BS, Business

Experience
Bank of America  June 2006 - Present
MBNA America Bank N.A.   June 2001 - June 2006

Education
Goldey-Beacom College   1989 — 1993
B.A., Business Administration

Experience
JPMorgan Chase  April 2014 - Present
JPMorgan Chase, NA  June 2011 - April 2014
JPMorgan Chase, NA. Newark, DE   May 2010 - June 2011
JPMorgan Chase  May 2006 - March 2011
MBNA America Bank, NA  September 2003 - May 2006

Skills
Investment Banking, Equities, Derivatives, Analysis, Financial Services, Microsoft Office, Trading, FX Options, Risk Management, Banking, Leadership, Equity Derivatives, Electronic Trading

Education
Goldey-Beacom College   2002 — 2006
Bachelor, Finance Management

Goldey-Beacom College   2002 — 2004
Associate, Accounting

Experience
Asset Management Alliance   January 2003 - Present
MBNA America Bank, N.A.   January 1994 - January 2003
Bellevue Holding Company   January 1985 - January 1994

Skills
Contract Negotiation, Budgets, Contract Management, Management, Operations Management, Team Building, Leadership, Negotiation, Project Planning, Project Management, Facilities Management, New Business Development, Process Improvement, Vendor Management, Change Management, Customer Service, Business Development, Risk Management, Property Management, Construction, Procurement, Team Leadership

Education
James Madison University   1978 — 1982
BS, Business Management

James Madison University   1978 — 1982
Business Amdin

Experience
Tandem Innovative Payment Solutions   July 2014 - Present
First Data Commercial Services  March 2003 - July 2014
MBNA America Bank, NA  January 1999 - March 2003

Skills
Payment Card Processing, Electronic Payments, Direct Sales, Salesforce.com, Financial Analysis, Sales Management, Debit Cards, Portfolio Management, Long-term Customer..., Escalation Resolution, Hardware Installation, Mobile Technology, Competitive Analysis, Loyalty Analytics, New Business Development, Business Networking, Singing, Merchant Acquiring, Gift Cards, Payment Gateways, Loyalty Marketing, Business Process..., Close Attention to..., Positive Can-do Attitude, PowerPoint, Microsoft Office, Referral Partnerships, Credit Cards, Business Systems..., Customer Satisfaction, Relationship Management, Key Account Acquisition..., Interchange, PCI Standards, Commercial Account..., Managing multiple..., Client Issue Resolution, Ecommerce, E-commerce, Sales, Credit, Strategic Planning, Management

Education
Florida Atlantic University   1996 — 2000

Key West High School

Experience
Wilmington Trust  2010 - 2011
H&R Block  December 2007 - 2011
MBNA America Bank  1996 - 2006
MBNA America Bank, NA  1995 - 1996

Education
Goldey Beacom College
MBA, Business Administration & Human Resource Management

Wilmington College
BBA, Business Management

Experience
TD  August 2014 - Present
TD  June 2010 - Present
NCSPlus Incorporated  January 2009 - January 2010
Bank of America  June 2005 - July 2008
MBNA America Bank N.A.   January 2003 - June 2005
MBNA America Bank N.A.   January 2002 - January 2003
MBNA America Bank N.A.   September 2000 - January 2002

Skills
Call Centers, Management, Team Leadership, Sales, Budgets, Credit Cards, Troubleshooting, Time Management, Human Resources, Networking, Accounting, Auditing

Education
University of Maine   2001 — 2002
Computer Science

Mid Coast School of Technology   2000 — 2001
Technical, Computer Science

Experience
M&T Bank  February 2014 - Present
Wilmington Trust Company (M&T Bank)   September 2011 - February 2014
Wilmington Trust Corporation   2009 - September 2011
Wilmington Trust Corporation   2005 - 2009
MBNA America Bank, NA  2001 - 2005

Skills
Banking, Financial Services, Portfolio Management, Financial Analysis, Analysis, Finance, Capital Markets, Risk Management, Management

Education
University of Delaware
B.S., Business Administration - Finance

The Tatnall School   1992 — 1998

Experience
JPMorgan Chase  Executive DirectorExecutive Director at JP Morgan ChaseExecutive Director Card ControllerJPMorgan ChaseMay 2002 - Present
MBNA America Bank, N.A.   1988 - 2002

Skills
Financial Analysis, Financial Modeling, Banking, Financial Services, Risk Management, Finance, Financial Planning, Financial Reporting, Corporate Finance, Accounting, Auditing

Education
University of Delaware   1981 — 1985
Bachelor of Science (B.S.), Accounting