Experience
MBNA/Bank Of America   March 1997 - April 2012

Skills
Mortgage Lending, Credit, Banking, Credit Analysis, Credit Cards, Risk Management, Relationship Management, Commercial Banking, Loans, Credit Risk, Customer Service, Financial Services, Leadership

Education
Ohio University   1986 — 1990
Bachelor of Applied Science (B.A.Sc.), Psychology

Cleveland Heights High School   1983 — 1986

Experience
Sync Payments  March 2011 - Present
American National Payments   January 2006 - March 2011
American National Payments   August 2005 - March 2006
Commerce Bank  May 2004 - August 2005
MBNA/Bank of America   1997 - 2004
MBNA America  1997 - 2003
MBNA  1997 - 2002

Skills
Payments, Electronic Payments, Mergers, Product Development, Negotiation, Credit Cards, Credit, Banking, Merchant Services, Acquiring, Payment Systems, Leadership, POS, Debit Cards, Mobile Payments, Sales Management, Payment Card Processing, Mergers & Acquisitions, Selling, New Business Development, Sales, Executive Management, Management, Payment Gateways, Strategic Partnerships, Training, E-commerce, Customer Service, Mobile Commerce, Cards, Relationship Management, E-payments, Start-ups, Financial Services, Loyalty Programs, Customer Acquisition, Transaction Processing, Payment Services, ACH, Payment Industry, PCI DSS, Customer Retention, Product Management, Payment Cards

Education
Northwood University   1996 — 2001
Bachelor of Business Administration

Parkway Central   1991 — 1996
High School

Experience
Sallie Mae  November 2009 - July 2013
MBNA/Bank of America   March 1988 - August 2008

Skills
AML, Risk Management, Financial Services, Credit, Banking, Financial Risk, OFAC, Bank Secrecy Act, Due Diligence, KYC, Skip Tracing, Credit Risk, Mortgage Lending, Corporate Governance, USA PATRIOT Act, Call Centers, Fraud Detection, Risk Assessment, Securities, Operational Risk

Education
University of Delaware   2006 — 2007
Paralegal

Experience
First Cash Financial Services, Inc.   2011 - 2013
MBNA/Bank of America   1994 - 2010
USAF Office of Special Investigations  1981 - 1993

Skills
Security, Private Investigations, Physical Security, Fraud, Investigation, Criminal Law, Leadership, Background Checks

Education
Community College of the Air Force
Associate's degree, Criminal Justice/Police Science

Experience
NSERC  November 2009 - Present
MBNA/Bank of America   July 2005 - February 2009
MBNA/Bank of America   September 1998 - February 2009

Skills
Self-motivated Team..., Customer Oriented, Results driven, Networking, Adaptable to Changes, Effective communicator, Result Oriented, Recruiting, Teaching, Leadership, Social Networking, Church Events, Spiritual Leadership, Coordinating Events, Teaching English as a..., Interviews, Analysis, Software Documentation, Proposal Writing, Administration, Policy, Customer Service

Education
La Cité Collégiale   1995 — 1997
Diploma, Law & Security

University of Ottawa / Université d'Ottawa   1991 — 1993
Social Sciences

Experience
mbna/bank of america   December 1999 - Present
BCFD   August 1990 - June 1995
HAPD   January 1989 - December 1990

Skills
Intellectual Property, Legal Research, Due Diligence, Contract Negotiation, Litigation, Corporate Law, Mergers, Research, Strategic Planning, Litigation Support, Project Management

Education
Baltimore City Community College
Associate's degree, Emergency Care Attendant (EMT Ambulance)

Coppin State University
Bachelor's degree, Criminal Justice and Corrections

Experience
Raymond James, Raymond James Financial Services, Inc. Member FINRA/SIPC   June 2015 - Present
Wells Fargo  February 2007 - July 2014
MBNA/Bank of America   November 1993 - February 2006

Skills
Loans, Series 63, Credit, Loan Origination, Mortgage Lending, Consumer Lending, Credit Analysis, Wealth Management, Retirement Planning, Refinance, Series 6, Retirement, Cross Selling, Relationship Management, IRAs, FINRA, Lines Of Credit, Banking, Underwriting, Retail Banking, Financial Services, Fixed Annuities, Building Relationships, Creative Problem Solving, Finance, Financial Risk, Small Business Lending, Credit Cards, Mortgage Banking, Deposits, Home Equity Loans, Private Banking, SBA, Loan Servicing, Home Equity, Notary Public, 401k Rollovers, High Net Worth..., 401k, Variable Annuities, Investments, Commercial Lending, Residential Mortgages, Mutual Funds, Roth IRA, College Savings Plans, Commercial Banking, Home Equity Lines of..., Securities, Customer Satisfaction

Education
Stevenson University
bachelor of Liberal Arts Pre Law, Pre-Law Studies/Paralegal

Stevenson University
Bachelor of Arts (B.A.), Pre-Law Studies

Experience
Sojourn Church  July 2006 - June 2013
MBNA/Bank of America   January 2001 - July 2006

Skills
Organization Skills, Multi-tasking Skills, Customer Service, Expense Reports, Website Updating, Supply Purchasing, Purchase Orders, microsoft office 2010, Appointment Scheduling, Coordinating Events, Coordinating Meetings, Coordinating Activities, Outlook, Designing Marketing..., Travel Arrangements, Recruiting, Procedure Development, Balance Montly Budget, Track Annual Education..., Oracle, Employee Training, Attendance Management, Office Management, Office Administration, Marketing, Fax, Office 2010, Budgets, Travel Planning, Microsoft Office, Public Speaking, Event Planning, Management

Education
Dallas Baptist University   2005 — 2008
Bachelor's of Science, Interdisciplinary Degree in Religion and Political Science

Christ for the Nations Institute   2000 — 2002
Theology Diploma, Theology/Theological Studies

Experience
Liberty Mutual Insurance  September 2014 - Present
Rufo Associates   August 2011 - September 2014
Freeh Group International Solutions  August 2010 - September 2010
New Castle County Court of Common Pleas   February 2010 - August 2010
Rufo Associates   June 2009 - August 2009
HP Enterprise Services  August 2007 - August 2008
MBNA/Bank of America   2002 - 2006

Skills
Legal Writing, Legal Assistance, Legal Research, Litigation, Intellectual Property, Microsoft Excel, Public Speaking, Analysis, PowerPoint, Corporate Law, Trials, Hearings, Mediation, Due Diligence, Westlaw, Courts, Research

Education
Widener University School of Law   2008 — 2011
Juris Doctor

Hampton University   2003 — 2007
Bachelor of Science, Economics

Charter School of Wilmington   1999 — 2003
High School

Experience
FFR Merchandising  April 2015 - Present
Ss Robert and William Parish   July 2009 - Present
ADVOCARE  April 2000 - Present
Epiq Insurance Agency   October 2014 - February 2015
National General Insurance  January 2012 - October 2014
Shima Limousine   September 2011 - December 2011
Windward Partners - Executive Search   April 2011 - September 2011
Bankers Life and Casualty  May 2010 - October 2010
MBNA/Bank of America   April 2000 - December 2008
Junior Achievement USA  2005 - 2008

Skills
Licensed Property &..., Licensed Life & Health..., Insurance, Sales, Cold Calling, Account Management, Marketing, New Business Development, Coaching, Customer Service, Sales Management, Recruiting, Business Development, Event Planning, Negotiation, Team Leadership, Marketing Communications, Strategic Planning, Leadership, Team Building, Management, Social Media Marketing, Organizational..., Networking, Sourcing, Finance, Integrated Marketing, Social Networking, Strategy, Training, Mergers & Acquisitions, Customer Retention, CRM, Entrepreneurship, Direct Sales, Marketing Strategy, Small Business, Salesforce.com, Sales Process, Selling, Microsoft Office, Relationship Building, Life Insurance, Public Speaking, Microsoft Excel, Process Improvement

Education
Cleveland State University   1985 — 1991
BA, Major: Communication Dual Minor: Philosophy & Speech and Hearing

Experience
Bangor Savings Bank  August 2015 - Present
Bangor Savings Bank  December 2014 - July 2015
Bangor Savings Bank  September 2013 - January 2015
Bangor Savings Bank  April 2010 - September 2013
Bangor Savings Bank  April 2007 - April 2010
Savings Bank of Danbury  2006 - 2007
MBNA/Bank of America   2003 - 2006

Skills
Loans, Banking, Retail Banking, Customer Service, Risk Management, Sales, Leadership, Team Building, Business Development, Community Outreach, Portfolio Management, Commercial Lending, Customer Satisfaction, Coaching, Relationship Management, Management, Operations Management, Sales Management, Commercial Banking, Finance, Consumer Lending, Small Business Lending, Training, Time Management, Loan Origination

Education
Marist College   2006 — 2008
Master of Arts, Organizational Communication & Leadership

University of Maine   2000 — 2004
Bachelor of Arts, Communication with a focus in Public Relations & Sociology, Magna Cum Laude

Experience
Cenlar FSB  July 2014 - Present
Bank of America  March 2012 - June 2012
Bank of America  April 2008 - March 2012
Bank of America  March 2007 - April 2008
MBNA/Bank of America   April 2005 - March 2007
MBNA/Bank of America   November 2004 - March 2005
MBNA/Bank of America   September 2003 - November 2004
MBNA/Bank of America   February 2002 - September 2003

Skills
Spanish Speaking, Portguese Speaking, Call Center, International Business, Credit Cards, Loss Prevention, Recruiting, Human Resources, Residential Mortgages, Sales, Customer Service, Spanish, Risk Management, Call Centers, Financial Services, Financial Risk, Credit, Portfolio Management, Coaching, Banking, Leadership, Financial Analysis, Process Improvement, Training, Management, Loans, CRM, Customer Satisfaction, Team Leadership, Customer Retention, Outsourcing, Customer Experience, Forecasting, Budgets, Mortgage Lending, Finance, Relationship Management, Credit Risk, Cross Selling, Loss Mitigation, Consumer Lending, Credit Analysis

Education
Montclair State University   1995 — 2000
Bachelor of Business Administration (BBA)

St. Vincent Academy   1991 — 1995

Experience
Transamerica  October 2007 - Present
Fidelity Investments  2014 - 2015
Fidelity Investments  2014 - 2015
Companion Data Services  April 2007 - October 2007
MBNA/Bank of America   September 1991 - January 2007
AT&T  May 1983 - September 1991
Doncaster M.B.C. - Finance Directorate   September 1979 - May 1983

Skills
COBOL, COBOLII, REXX, SQL, JCL, DB2, VSAM, CICS, NDM, Endeavor, IMS DB/DC, Xpediter, Fileaid, Informatica, Microsoft Office, toad, Syncsort, IDCAMS, Visio, SDLC, Easytrieve, z/OS

Education
The University of Texas at Dallas   1992 — 1995
B.S., Computer Science

University of Leeds   1974 — 1978
Civil Engineering

Experience
Diamond Detail   October 2012 - Present
Weyrich Cronin & Sorra Chartered  January 2011 - October 2012
Wm. C. Saddler & Co., P.A   April 2007 - January 2011
MBNA/Bank of America   January 2002 - April 2007

Skills
Tax, Tax Preparation, CPA, Auditing, Tax Accounting, Tax Returns, Assurance, GAAP, US GAAP, Non-profit Audits, For-profit Audits, Employee Benefit Plan..., Attestation Services, Individual Taxation, Corporate Tax, Non-profit Tax..., Monthly Closing, Management, Growth Strategies, Business Strategy, Financial Statements, Accounting, Budgets, Customer Service, Financial Reporting, QuickBooks

Education
University of Maryland Baltimore County   1995 — 2000
Economics, Geography

Experience
Bank of America  June 2011 - Present
BCD Direct Mail and Presort   April 2010 - June 2011
MBNA America  1992 - 1999
MBNA/Bank of America   1992 - 1999
Devon Direct Marketing and Advertising   1987 - 1992
Philadelphia Magazine  1985 - 1989

Skills
Advertising, Direct Marketing, Customer Acquisition, Email Marketing, Database Marketing, Direct Mail, Multi-channel Marketing, Project Management, Marketing, Integrated Marketing, Account Management, Budgets, Marketing Strategy, Marketing Communications, CRM, Analytics, B2B

Education
Delaware College of Art and Design   2010 — 2013
Graduate Studies, Interior Design

West Chester University of Pennsylvania
Bachelors of Arts, Speech Communications

Experience
Wilmington University  November 2013 - Present
Adderley Consulting, LLC   November 2006 - Present
Berkshire Hathaway Home Services, Inc   January 2014 - December 2014
YMCA Delaware   September 2010 - January 2014
YWCA Delaware  January 2010 - January 2010
Delaware Technical & Community College  January 2008 - January 2010
Neighborhood House, Inc  January 2008 - January 2010
MBNA/Bank of America   January 2000 - January 2006
MBNA  2000 - 2006
DaimlerChrysler  January 1995 - January 2000

Skills
Training, Strategy, Community Outreach, Leadership, Non-profits, Nonprofits, Strategic Planning, Program Management, Fundraising, Employee Training, Management, Grants, Youth Development, Budgets, System Administration, Marketing, Customer Service, Business Development, Research, Leadership Development, Public Speaking, Team Building, Event Planning, Staff Development, Program Development, Project Planning, Board Development, Management Consulting, Teaching, Curriculum Design, Grant Writing, Community Development, Microsoft Office, Operations Management, Workshop Facilitation, Organizational..., Recruiting

Education
Wilmington University   1995 — 1998
Education

North Carolina Agricultural and Technical State University   1984 — 1989
Bachelors

Experience
Bloomberg LP  June 2013 - Present
Bloomberg  April 2010 - June 2013
Bloomberg  October 2006 - April 2010
Bank of America  May 2006 - October 2006
MBNA/Bank of America   September 2004 - May 2006
MBNA  September 2003 - September 2004
MBNA  January 2001 - August 2003
Towers Perrin  December 1999 - January 2001

Skills
Financial Services, Management, Market Data, Redistribution, Swap Data Repository, SEF, Product Management, Project Management, Strategy, Sales, Process Improvement, Business Process..., Disaster Recovery, Program Management, Competitive Analysis

Education
Stevens Institute of Technology   2001 — 2007
MS, Masters of Science in Information Systems & Telecommunications

Université de Bourgogne   1999 — 1999
Minor, French

Rowan University   1995 — 1999
BS, Bachelors of Science in Business Administration

Experience
SB Real Estate, LLC   July 2012 - Present
White Realty Associates   January 2008 - July 2012
MBNA/Bank of America   February 2005 - January 2008

Skills
English, Financial Management, Contract Negotiation, Real Estate, Analysis, SQL, Spanish, Negotiation, Excel, Investment Properties, Leadership, Property Management, Sales Process, Customer Service, Microsoft Excel, Management, Investments, Marketing, Banking, Portfolio Management, Mergers & Acquisitions, Corporate Real Estate, Selling, Accounting, Access, Managerial Finance, Strategic Planning, Commercial Leasing, Leases, Financial Analysis, Real Estate Economics, Entrepreneurship, Disposition, Real Estate Transactions, Strategy, Location Intelligence, Real Estate Development, Credit, Commercial Real Estate, Sales, Budgets, Small Business, Finance, Brokerage, Due Diligence, Real Estate Financing

Education
Goldey Beacom College   2009 — 2011
MBA, Finance Management, 4.0 GPA

Widener University   2000 — 2004
BA, Spanish, Modern Spanish Language

International University Studies   2005 — 2005
Bachelor of Arts (B.A.), Spanish

Experience
Bank of America  March 2006 - Present
MBNA/Bank of America   2001 - Present

Education
The Johns Hopkins University   2009 — 2014
Master of Arts (M.A.), Applied Economics

University of Notre Dame   1996 — 2000
Bachelor of Science (B.S.), Electrical Engineering

Experience
Columbus First Bank  February 2015 - Present
Bank of America  October 2011 - January 2015
MBNA/Bank of America   August 1998 - September 2011

Skills
Relationship Management, Banking, Mortgage Lending, Small Business Lending, Finance, Refinance, Real Estate, Selling, Loan Origination, Mortgage Banking, Sales, Financial Analysis, Management, Sales Management, Commercial Banking, Leadership, Customer Service, Marketing, Portfolio Management, Risk Management, Financial Services, Credit, Credit Analysis, Loans, Commercial Lending, Business Development, Credit Risk, Team Building

Education
Kent State University   1992 — 1997
Bachelor's of business administration, Marketing

Experience
JP Morgan Chase & Co.   February 2012 - Present
Aloysius Butler & Clark  April 2005 - April 2010
MBNA America  1986 - 2005
MBNA/Bank of America   1986 - 2005
Bank of America  1986 - 2005
MBNA  1986 - 2000

Skills
Creative Direction, Speech Writing, Advertising, Blogging, Brand Development, Copywriting, Corporate Branding, Corporate Communications, Creative Strategy, Direct Mail, Direct Marketing, Integrated Marketing, Internal Communications, Leadership, Marketing, Marketing Communications, Marketing Strategy, Newsletters, Online Marketing, Press Releases, Social Media, Social Media Marketing, Strategic Communications

Education
University of Pittsburgh   1970 — 1974
BA, English

Experience
Quicken Loans  July 2015 - September 2015
University of Phoenix  January 2013 - April 2015
Various - Companies  April 2004 - December 2012
American Express  May 2012 - September 2012
SOS Staffing  May 2010 - May 2012
Exterran  October 2010 - August 2011
LDS Bishops Storehouse   November 2009 - February 2010
AMVETS - Ohio   June 2009 - September 2009
ITEN Industries Inc   August 2008 - December 2008
MBNA/Bank of America   2006 - 2007

Skills
Change Management, Strategic Communications, Customer Engagement, Customer Relations, Logistics, Scheduling, Procurement, Manufacturing, Marketing Communications, Marketing Strategy, Fundraising, Project Planning, Project Implementation, Project Coordination, Warehouse Management, Warehouse Layout, Warehousing Operations, Warehousing, Contract Negotiation, Construction Management, Construction Safety, OSHA, HAZMAT, Hazardous Materials..., Hazard Assessment, Hazardous Materials, Safety Management, Industrial Safety, Fire Safety, Firefighting, Business Analysis, Business Strategy, Business Planning, New Business Development, Small Business, Business Process, Negotiation, Human Capital Management, Human Relations, Human Development, Training & Development, Teacher Training, Online Training, People Skills, Customer Service, Process Scheduler, Employee Training, Personnel Management, Supply Chain Management, Process Improvement

Education
University of Phoenix   2012 — 2015
Doctorate of Management, Organizational Leadership, 3.5

University of Phoenix   2010 — 2012
Masters of Arts in Education, Adult Education and Training

University of Phoenix   2008 — 2009
MBA - Human Resources Management & Global Management Specializations, Global Management & Human Resources

American InterContinental University   2006 — 2008
Bachelors Business Administration, Operations Management, 3.8

Experience
Avery Dental Group   2007 - Present
MBNA/Bank of America   2000 - 2007

Skills
Periodontics, Dentistry, Digital Radiography, Local Anesthesia, Account Management, Strategic Planning, Dentrix, New Business Development, Public Speaking, Nitrous Oxide

Education
Bowling Green State University

Lorain County Community College

Experience
Bank of America  August 1997 - Present
MBNA/Bank of America   1997 - Present

Education
Tulane University   1962 — 1966

Experience
Encore Capital Group  July 2015 - Present
ZenBanx  January 2013 - Present
ING DIRECT  December 2007 - December 2012
MBNA/Bank Of America   2004 - 2007
Sears Roebuck and Co  1998 - 2004
AT&T Universal Card  1997 - 1998
First Data Corp  1996 - 1997
Windermere Associates   1993 - 1996
Booz Allen and Hamilton  1992 - 1993
Williams Sonoma  1988 - 1990

Skills
Banking, Business Analysis, Business Strategy, CRM, Customer Experience, Financial Analysis, Financial Services, Leadership, Management, Marketing, Marketing Strategy, Portfolio Management, Risk Management, Six Sigma, Strategic Planning, Strategy, Process Improvement

Education
Duke University - The Fuqua School of Business   1990 — 1992
Master of Business Administration (MBA)

University of California, Davis   1983 — 1987
BA, Economics

Experience
Salem Community College  June 2014 - Present
T.A.L.K. Associates   June 2009 - Present
Salem Community College  August 2013 - June 2014
Salem Community College  May 2013 - August 2013
Senior Helpers  January 2012 - August 2012
State of Delaware Department of Finance   September 2011 - January 2012
DYNAMIC STRATEGIC SOLUTIONS   January 2010 - January 2012
Warner Elementary School  September 2010 - February 2011
Mosaic  2007 - 2009
MBNA/Bank of America   2002 - 2007

Skills
Business Development, Recruiting, Life Coaching, NLP, Grant Writing, R&D, Proposal Writing, Multi-cultural team..., Workshop Facilitation, Business Strategy Design, Marketing Strategy, Leadership Development, Strategic Planning, Outstanding..., Competency Assessments, Organizational Change..., Human Resource..., Cultural Diversity, Process Improvement, Cultural Competency, Behavioral Interviewing, Positive Psychology, Community Outreach, Non-profits, QuickBooks, Training, Policy Writing, Microsoft Office, Change Management, Fundraising, Events Coordination, Volunteer Management, Volunteer Recruiting, Volunteer Training, Public Relations, Coaching, Leadership, Human Resources, Nonprofits, Performance Management, Higher Education..., Higher Education Policy, Higher Education..., Transformative Mediation, Applicant Tracking..., Deferred Compensation, Employee Relations, Interviews, Management, New Hire Orientations

Education
Capella University   2011 — 2014
Doctor of Philosophy (PhD) in Business Management ABD, Organization & Management with a Concentration in Management Education

Capella Univeristy   2012 — 2012
Comprehensive Exam PhD, Organization & Management with a Concentration in Management Education, Completed

Capella University   2011 — 2012
Certificate in College Teaching

Goldey-Beacom College
Bachelor of Science in Business Administration: Concentration in Human Resource Management, Human Resource Management

Goldey-Beacom College
Master of Business Administration: Concentration in International Marketing Management

Goldey-Beacom College
Master of Business Administration: Concentration in Human Resource Management

Goldey-Beacom College
Masters of Management

Experience
SAP  January 2011 - Present
TechniData America  April 2006 - January 2011
MBNA/Bank of America   January 1998 - April 2006

Skills
Marketing Communications, Event Planning, Demand Generation, Marketing Strategy, Project Management, Product Marketing, Event Management, Strategy, Lead Generation, Business Development, Public Relations, Social Media Marketing, Online Marketing, Strategic Planning, Sales, Organization, Campaign Strategy..., Retail, Social Selling

Education
Goldey Beacom College   2002 — 2005
Bachelor of Science (B.S.), Marketing/Marketing Management, General

Goldey Beacom College   2000 — 2002
Associate of Science (A.S.), Business Administration and Management, General

Experience
MBNA/Bank of America   July 2004 - Present
MBNA  October 1993 - July 2004

Education
Widener University School of Law   2003 — 2005
Certification, Paralegal

University of Delaware   1988 — 1992
BAAS, International Relations

Newark High School   1984 — 1988
Diploma, College Prep

Experience
Atlantic Regional Federal Credit Union  August 2014 - Present
Time Warner  October 2006 - August 2014
MBNA/Bank of America   2003 - 2006

Skills
PowerPoint, Public Speaking, Customer Service, Microsoft Excel, Coaching, Requirements Analysis, Strategic Planning, Team Building, Customer Satisfaction, Team Leadership

Education
University of Maine School of Law   1998 — 2001
Doctor of Law (J.D.)

University of Maine   1991 — 1995
Bachelor of Arts (B.A.), International Affairs

University of Maine   1991 — 1995
Bachelor's Degree, French Language and Literature

Experience
Bank of America  April 1986 - Present
MBNA  1986 - 2005
MBNA America Bank  1986 - 2005
MBNA AMERICA  1986 - 2005
MBNA/Bank of America   1986 - 2005

Skills
Contract Negotiations, Credit Cards, Banking, P&L, Portfolio Management, Customer Relations, Partnership Marketing, P&L Management, Executive Management, Vendor Management, Strategic Partnerships, Analytics, Cross Selling, Expense Management, Strategic Planning, Loyalty Marketing, Strategy Development, Sales Management, Product Management, Product Development, New Business Development, Sponsorship, Business Strategy, Customer Acquisition, Leadership, Business Development, CRM, Contract Negotiation, Team Building, Management, Customer Service, Strategy, Income Statement, Direct Marketing, Financial Services, Program Management, Relationship Management

Education
University of Delaware   1984 — 1988
BS, Sociology

Salesianum HS   1979 — 1983

Experience
QVC  May 2006 - Present
MBNA/Bank Of America   November 1991 - April 2006
MBNA  1991 - 2006

Skills
Vendor Management, Project Portfolio..., Process Improvement, Business Analysis, SDLC, Program Management, Cross-functional Team..., Project Management, E-commerce, Risk Management, CRM, Call Center, Change Management, Call Centers, Credit Cards, PMO, Customer Experience, Visio, Portfolio Management, HR Project Management, HR Strategy, Portfolio Optimization, People Management, People Development, Employee Training, Event Management, Facilitation, Thought Leadership

Education
University of Delaware   1988 — 1995
BA, Political Science

Experience
Lutheran Senior Services, Inc.   February 2010 - Present
Bank of America  March 2007 - July 2011
Bank of America  August 2006 - March 2007
MBNA/Bank of America   May 2004 - August 2006
MBNA  October 2002 - May 2004
MBNA  2001 - October 2002
MBNA  June 2000 - 2001

Skills
Finance, Contract Negotiation, Credit Cards, Relationship Management, Banking, Credit, Risk Management, Financial Services, Loans, Vendor Management, Operational Risk..., Portfolio Management, Credit Analysis, Process Improvement, Call Center, Strategic Planning, Management, Call Centers, Leadership, Strategy

Education
Goldey-Beacom College   2002 — 2006
MBA, Financial Management, Marketing

Cabrini College   1996 — 2000
BS, Finance, Marketing

Experience
Randstad Engineering  April 2006 - Present
MBNA/Bank of America   2004 - 2006

Skills
Engineering, Recruiting, Electrical Engineering, Technical Recruiting, Interviews, Designers, Field Technicians, Project Managers, Applicant Tracking..., Hiring, Internet Recruiting, Temporary Placement, Sales Process, Staffing Services, Account Management, Temporary Staffing, Human Resources, Contract Recruitment, CRM, Screening Resumes, Sourcing, Cold Calling, Talent Acquisition

Education
Georgia Southern University - College of Business Administration   1999 — 2004
Marketing

Experience
Citigroup  May 2003 - Present
MBNA/Bank of America   July 2001 - September 2003
MBNA / Bank of America  July 1993 - August 2001

Skills
Portfolio Management, Credit, Program Management, Risk Management, Banking, Strategy, CRM, Sales, Forecasting, Credit Cards, Sales Operations, Financial Services, Relationship Management, Vendor Management

Education
The University of Texas at Dallas   1990 — 1992
Marketing

Seton Hall University   1987 — 1989
Marketing/ Finance

Experience
SANTANDER CONSUMER USA  March 2009 - Present
PINNACLE / EDS AN HP COMPANY   August 2007 - January 2009
MBNA/BANK OF AMERICA   January 2004 - August 2007
MBNA  December 2001 - January 2004
TOM THUMB  January 1997 - January 2001
Tom Thumb  January 1991 - January 1997

Skills
ITIL 2011 Foundations..., Active Directory, Software Documentation, Disaster Recovery, Operating Systems, Security, Microsoft Word, Computer Hardware, Integration, Time Management, Troubleshooting, Access, Information Security, Windows, Project Management, Unix, Management, IT Operations, Oracle, Training, Customer Service, Microsoft Excel, Budgets, Team Leadership, BMC Remedy, PeopleSoft

Education
University of North Texas   2001 — 2001
Education

Collin County Community College   1993 — 2000
Education degree

Experience
Division of Vocational Rehabilitation Department of Labor Delaware   June 2015 - Present
Jocelyn C Langrehr, MS LPC CRC   1999 - Present
State of Delaware Division for the Visually Impaired   September 2013 - June 2015
State of Delaware  2008 - 2013
MBNA/Bank of America   2005 - 2007

Skills
Mental Health, Analysis, Mediation, Social Services, Healthcare, Mental Health Counseling, Nonprofits, Community Outreach, Vocational..., Leadership Development, Career Counseling, Case Managment, Career Development, Leadership, Program Development, Behavioral Health

Education
San Diego State University-California State University   1989 — 1991
MS, Counseling Psychology

University of Delaware   1984 — 1988
BS, Special/Elementary Education

Experience
Park Place Technologies  April 2015 - Present
PNC  January 2012 - April 2015
PNC  December 2010 - January 2012
MBNA/Bank of America   October 1998 - April 2008
Mentor Heisley Racquet and Fitness Club   January 1994 - October 1998

Skills
Process Improvement, Sales, Risk Management, Credit, Loans, Customer Service, Consumer Lending, Financial Analysis

Education
Cleveland State University
Bachelors, Business Management

Experience
Nieman Printing, Inc.   July 2015 - Present
Platinum Direct  May 2008 - May 2015
MBNA/Bank of America   May 1999 - May 2007
Rapp Collins Worldwide  1996 - 1999
Mid America Mailing   1993 - 1996

Skills
Variable Data Printing, Direct Marketing, Digital Printing, Direct Mail, Print On Demand, Email Marketing, Advertising, B2B, Integrated Marketing, Offset Printing, Account Management, Marketing Strategy, Pre-press, Newsletters, Database Marketing, Lead Generation

Education
Lamar University   1983 — 1986
Bachelor of Science, Economics

Lamar University   1982 — 1986
Bachelor of Science (B.S.), Economics

Experience
The Revenue Group   May 2012 - Present
MBNA/Bank of America   February 2000 - November 2010

Skills
Customer Service, HIPAA, Health Insurance, Insurance, Interviews, Management, Marketing, Negotiation, Strategic Planning, Time Management, Account Management, Budgets, Leadership, Sales, Team Building, Training

Education
Cleveland State University
Bachelor of Arts, Communications

St. Edward High School

Experience
Allen ISD  July 2008 - Present
MBNA/Bank of America   June 1991 - December 2006
Delaware Savings Bank   June 1986 - June 1991

Education
St. Marks High School   1980 — 1984

University of Delaware
Leadership and Consumer Economics

Experience
Farmers Insurance Group of Companies  Volunteer TutorDSCYF Juvenile ProbationFebruary 2012 - April 2012
University of Delaware  September 2011 - December 2011
Westinghouse Lighting Co   September 2010 - May 2011
Comcast Cable  July 2008 - December 2010
Discover  October 2007 - July 2008
MBNA/Bank of America   September 2005 - February 2007

Skills
Customer Retention, Customer Service, Research, Team Leadership, Teacher Assistant, Organization, Microsoft Office, Presentations, Psychology, Leadership, Training, Innovation, Advisement

Education
Hodgson Vo Tech High
Diploma, Culinary Arts

University of Delaware
Bachelor of Arts (B.A.), Psychology

Experience
PNC  October 2008 - Present
MBNA/Bank of America   October 2000 - August 2008

Skills
Loans, Credit, Credit Analysis, Mortgage Lending, Small Business Lending, Financial Analysis, Commercial Banking, Mortgage Banking, Consumer Lending, Underwriting, Credit Risk

Education
John Carroll University   1996 — 2001
Business Management

Benedictine High Shool   1992 — 1996