MedAssist, a Firstsource company
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MedAssist, a Firstsource company Employees
MedAssist, a Firstsource company September 2013 - December 2014
MedAssist, a Firstsource company February 2013 - September 2013
MedAssist, a Firstsource company September 2012 - February 2013
St. Mary Medical Center May 2011 - December 2012
Macy's September 2010 - May 2011
Kent State University November 2007 - August 2010
Skills
Microsoft Office, Organizational..., Time Management, Team Leadership, Customer Service, Oral & Written..., Supervisory Skills, Payroll, Team Building, Team Management, Microsoft Excel, Community Outreach, Teamwork, Office Management, Data Entry, Public Speaking
Education
Grantham University 2014 — 2016
Master of Health Administration, Health/Health Care Administration/Management
Kent State University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Jack Henry & Associates 2007 - Present
MedAssist, a Firstsource company 1999 - 2007
The Rawlings Group 1997 - 1999
Education
University of Kentucky
Bachelor's Degree, Business Administration and Management
MedAssist, a Firstsource company October 2009 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, English, Management, Photoshop, Leadership, Training, Outlook, Windows, Teamwork, Process Improvement
Education
Trevecca Nazarene University 2013 — 2014
Bachelor of Science (B.S.), Management and Human Relations
University of Alabama
Healthcare Management
MedAssist, a Firstsource company March 2014 - Present
MedAssist, a Firstsource company September 2007 - March 2014
Palo Alto Medical Foundation May 2009 - November 2010
O'Connor Hospital June 2002 - August 2007
Skills
Healthcare, Public Health, Case Management, Critical Thinking, Social Services, Medicaid, Managed Care, Data Analysis, HIPAA, Nonprofits, Customer Service, Microsoft Office, Medical Terminology, Research, Hospitals, Revenue Cycle, Data Entry, Healthcare Management, Healthcare Information...
Education
Santa Clara University 2000 — 2004
Bachelor of Science (B.S.), Cultural Anthropology
MedAssist, a Firstsource company June 2015 - Present
Catholic Health Initiatives April 2014 - March 2015
KentuckyOne Health \ University Hospital December 2011 - April 2014
Norton Healthcare May 2011 - December 2011
University of Louisville July 2010 - June 2011
MaximumASP LLC December 2004 - July 2010
InterTel Technologies March 2003 - January 2005
US Army July 1986 - February 2004
Frankfort Fire & EMS November 1999 - November 2003
Skills
Active Directory, Virtualization, Data Center, Servers, Disaster Recovery, Security, VMware, Troubleshooting, System Administration, Windows Server, Healthcare Information..., Hardware, Operating Systems, Networking, Linux, Storage, Windows, VoIP, Citrix, Cluster, IT Operations, Technical Support, Help Desk Support, Telecommunications, Microsoft Technologies, Network Administration, Software Installation, Computer Hardware, XP, IIS, Information Technology, Dell PowerEdge Servers, Hyper-V, Firewalls, Process Improvement, Network Engineering, Routers, Infrastructure, Network Security, Cisco Technologies, VMware ESX, Microsoft Exchange, DNS, DHCP, IT Management, Windows 7, Cloud Computing, VPN, Software Documentation
Education
Campbellsville University 2012 — 2013
Master of Arts (M.A.), Organizational Leadership
Kaplan University 2009 — 2010
BS-MIS, Business Management\Management of Information Systems
Kaplan University 2008 — 2009
AAS, Information Technology
Iberia Medical Center @ Dr. Eugene Achi office March 2013 - Present
Headache and Pain Center May 2012 - March 2013
MedAssist, a Firstsource company October 2008 - August 2010
Acadian Ambulance 2000 - 2006
Skills
CPT, HIPAA, Healthcare, Hospitals, ICD-9, Insurance, Medicaid, Medical Billing, Medical Coding, Medical Terminology, Process Scheduler, Software Documentation, EMR, CPR Certified, Healthcare Management, Microsoft Word, BLS, EKG, Microsoft Excel, Patient Safety
Education
University of Phoenix 2007 — 2011
Bachelor of Science, Health Information/Medical Records Administration/Administrator
The George Washington University, Department of Health Policy & Management September 2015 - Present
The George Washington University, Department of Health Policy & Management September 2013 - August 2015
Health Insurance Counseling Project January 2015 - April 2015
MedAssist, a Firstsource company May 2014 - August 2014
US Department of Health and Human Services, OIG/OAS January 2014 - April 2014
The Honorable Peter E. Doyne, AJSC June 2013 - July 2013
NJ Division of Law, Office of the Attorney General, Professional Boards Prosecution January 2013 - May 2013
Education
The George Washington University Law School
Doctor of Law (JD)
University of Pennsylvania 2008 — 2012
Bachelor of Arts (BA), Health & Societies- Health Policy & Law Concentration
Rutgers University School of Law - Newark
MCG, part of the Hearst Health network August 2014 - Present
Cambia Health Solutions October 2013 - July 2014
MedAssist, a Firstsource company June 2010 - July 2013
Humana Inc. October 2007 - April 2010
Humana Inc. October 2006 - October 2007
Humana Inc. January 2006 - October 2006
YMCA of Central Kentucky June 2000 - January 2006
Cinemark May 1997 - October 1999
Skills
Salesforce.com, Marketing Strategy, Strategy, Social Media Marketing, Marketing, CRM, Integrated Marketing, Management, Event Planning, Project Management, Email Marketing, Marketing Automation, Budgets, Business Communications, Microsoft Office, B2B Marketing, Team Leadership, Marketing Communications, Sales, B2B, Healthcare, Marketing Management, Sales Operations, Healthcare Marketing, Proposal Writing, Lead Management, Proposal Production, Cross-functional Team..., Lead Generation, Product Marketing, Training
Education
University of Kentucky 2003 — 2004
MBA
University of Kentucky 1995 — 2000
BA
Xyngular Corporation November 2012 - Present
Accretive Health 2008 - 2013
MedAssist, a Firstsource company 2007 - 2008
Skills
Revenue Cycle Management, Servant Leadership, Performance Management, Property Management, Team Leadership, Healthcare Consulting, HIPAA, Team Building, Teamwork, Process Improvement, Resident Retention, Customer Service, Customer Satisfaction, Manage Client..., Medicaid, Direct Sales, Network Marketing, Healthcare, Medicare, Medical Billing, Revenue Cycle
Education
Trevecca Nazarene University 2008 — 2012
Bachelor of Arts (B.A.), Management & Human Relations
Volunteer State Community College 2007 — 2011
MedAssist, a Firstsource Company November 2002 - Present
Associated Management Service, Inc. June 2002 - September 2002
American HomePatient June 2000 - November 2001
Unity Health Systems September 1997 - January 2000
Skills
Medicaid, Medical Billing, Training, Insurance, Project Management, Claim, HMO, Revenue Cycle, HIPAA, Healthcare Information..., Healthcare, Healthcare Management, Process Improvement, Managed Care, Workers Compensation, Microsoft Office, Microsoft Excel, Microsoft Word, Supervisory Skills, Customer Service, Concur, Kronos Timekeeping, Medicare
Education
St. Louis Community College 1996 — 1998
MedAssist, A Firstsource Company November 1996 - Present
Skills
Medicaid, HIPAA, Medicare, Process Improvement, Hospitals, Healthcare Consulting, Policy, Healthcare Industry, Leadership, Customer Service, Managed Care, Team Building, Healthcare Management
Education
DePaul University 1994 — 1996
Master of Arts (MA), Health/Education/Juvenile Justice
DePaul University 1992 — 1994
Bachelor of Arts (BA), Sociology
MedAssist, a Firstsource company April 2015 - Present
Dewsly May 2014 - Present
FormFast January 2013 - May 2014
FormFast January 2011 - January 2013
Perceptive Software April 2008 - January 2011
Cerner Corporation July 2006 - April 2008
Cerner Limited January 2006 - June 2006
Cerner Corporation January 2004 - January 2006
Macrosoft Corporation 2000 - 2000
Skills
Enterprise Software, Software, Business Process, Pre-sales, SQL, Project Management, CRM, Business Development, Solution Selling, Sales Process, Strategy, Virtualization, Software Development, Salesforce.com, Management, SaaS, Integration, Leadership, Product Management, Sales, Public Speaking, Healthcare Information...
Education
Rockhurst University 2005 — 2007
MBA, Management and Leadership
Kansas State University 1999 — 2003
B.S., Computer Engineering
Czech Technical University in Prague 2002 — 2002
Business Management/WWW Programming
Cherokee Nation August 2014 - Present
MedAssist, a Firstsource company December 2013 - August 2014
Bios Life Corp May 2013 - November 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2012 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English
Education
Connors State College Muskogee, OK 2013 — 2014
Associate of Science (A.S.), Health Services Administration
Indian Capital Technology Center-Muskogee 2013 — 2014
Certification, Medical Insurance Coding Specialist/Coder
MedAssist, a Firstsource company September 2013 - Present
Firstsource Solutions, USA April 2011 - Present
Firstsource Solutions USA July 2000 - April 2011
Firstsource Solutions USA 2000 - 2010
Skills
Business Development, BPO, Healthcare, New Business Development, Revenue Cycle Management, Revenue Cycle, Business Analysis, Strategic Planning, Process Improvement, Strategy, Operations Management, Management, Team Building
Education
Southeast Missouri State University 1978 — 1983
BS, Economics
MedAssist, a Firstsource company May 2014 - Present
HBCS June 2012 - May 2014
Convergent Revenue Cycle Management, Inc. August 2008 - June 2012
Computer Credit, Inc. April 2004 - June 2008
Siemens Healthcare 1999 - 2000
Siemens Healthcare 1999 - 2000
Siemens Healthcare 1999 - 2000
Skills
Revenue Cycle, Revenue Cycle Management, Healthcare Consulting, Healthcare, Healthcare Industry, Managed Care, Business Development, Healthcare Information..., Hospitals, Medicaid, HIPAA, Medicare, EMR, Physicians, Medical Billing, Process Improvement, Healthcare Reimbursement, Healthcare Management, Physician Relations, EHR, Sales, Practice Management
Education
Appalachian State University 1980 — 1983
B.S>, Communications
Clemson University 1979 — 1980
Management
CEVA Logistics October 2014 - Present
MedAssist, a Firstsource company January 2014 - October 2014
Humana May 2013 - December 2013
Humana December 2012 - May 2013
BB&T May 2011 - December 2012
Skills
PeopleSoft, Paychex, Kronos Timekeeping, New Hire Orientations, Human Resources, Outlook, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Teamwork, Customer Service, English, Research, Time Management, Data Entry, Banking, Telephone Skills, Healthcare, Taleo, Recruiting, Job Fairs, ADP E-Time, ADP Payroll, Lync, Onboarding, FMLA, Workplace Safety, Background Checks, Interviews
Education
ITT Technical Institute-Lexington 2010 — 2012
Bachelor of Business Administration (BBA), Human Resources Management and Services
University of Detroit Mercy 2007 — 2010
Business Administration and Management, General
Renal Ventures Management September 2015 - Present
Fresenius Medical Care June 2011 - September 2015
CBIZ May 2008 - June 2011
MedAssist, a Firstsource company November 2007 - May 2008
Chamberlin Edmonds August 2004 - November 2007
Skills
Medicare, Medicaid, Managed Care, Customer Service, Revenue Cycle, Project Management, Strategic Planning, Problem Solving, Mentoring New Hires, Team Leadership, Health Insurance, Highly versatile, Process Improvement, Grant Monitoring, Claim, Medical Terminology, Analysis, Case Management, Program Management, Healthcare, Leadership, Research
Education
Montclair State University
Bachelor of Arts, Sociology
MedAssist, a Firstsource company December 2013 - Present
Cherokee Nation May 2010 - March 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C, Windows, Matlab, Event Planning, AutoCAD, Time Management
Education
connors state college muskogee, ok 2013 — 2015
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Indian Capital Technology Center-Muskogee 2012 — 2013
Certification, Medical Insurance Coding Specialist/Coder
ZirMed May 2013 - Present
ZirMed June 2011 - May 2013
ZirMed August 2007 - January 2012
The Rawlings Group November 2006 - August 2007
The Rawlings Group November 2006 - August 2007
MedAssist, a Firstsource company June 1998 - November 2006
MedAssist, a Firstsource company June 1998 - November 2006
MedAssist, a Firstsource company June 1998 - November 2006
Skills
Client Services, Account Management, Creative Problem Solving, Training & Development, Online Research, Team Leadership, Customer Satisfaction, Microsoft Office, Documentation, Healthcare, EDI, HIPAA, Key Account Management, Troubleshooting, Vendor Management, Healthcare Technology, Medical Billing, Executive Reporting, Customer Service, Healthcare IT, Analysis, Testing, Customer Relations, Team Building, Revenue Cycle, Operations Management, Problem Solving, Billing, Excel, Salesforce.com, Data Analysis, Call Center, Healthcare Information..., Call Centers, Software Documentation, Databases, Management, Visio, Process Improvement, SQL, Quality Assurance, Training, Business Analysis, Leadership, Project Management
Education
Indiana Wesleyan University 2011 — 2013
Bachelor's in Computer Information Systems
Kentucky Wesleyan College 1994 — 1995
ForeSite Towers, LLC. August 2013 - Present
MedAssist, a Firstsource company February 2013 - July 2013
ServiceSource October 2011 - October 2012
Skills
Process Improvement, Management, Salesforce.com, Forecasting, Account Management, Contract Negotiation, Business Analysis, Social Media, Sales, Time Management
Education
Auburn University 2007 — 2011
Bachelor of Science (B.S.), Finance, General
MedAssist, a Firstsource company November 2013 - Present
MedAssist November 2013 - 2014
Firstsource June 2010 - November 2013
www.ellenenglish.com 2007 - March 2012
Nicholson Printing 2007 - 2011
Chicago Producers 2005 - 2006
Speed Art Museum 2001 - 2002
Skills
Adobe Creative Suite, Illustrator, InDesign, Photoshop, Dreamweaver, Flash, JavaScript, XHTML, HTML + CSS, Advertising, Logo Design, Graphics, Graphic Design, Layout, Art Direction, Typography, Brand Development
Education
Art Institute of Pittsburgh 2011 — 2012
Certification in Web Design & Development, Web Design
Columbia College Chicago 2001 — 2006
B.F.A., Design
University of Louisville 1999 — 1999
Post Grad Studies, Study Abroad Program -- Art History
University of Dayton 1995 — 1999
B.A., Art History
MedAssist, a Firstsource company 2013 - 2014
Education
Shippensburg University of Pennsylvania 2008 — 2013
Bachelor of Arts (B.A.), Art/Art Studies, General
MedAssist, a Firstsource company March 2014 - Present
Total Quality Logistics January 2013 - July 2013
Total Quality Logistics December 2011 - January 2013
Skills
Shipping, Logistics, Sales, Microsoft Word, Microsoft Excel, Microsoft Office, Transportation, Account Management, Social Networking, Social Media, Customer Service, Customer Retention, Prospect Research
Education
University of Kentucky 2006 — 2010
Bachelor of Arts (BA), History
Ludlow high school
MedAssist, a Firstsource company September 2013 - Present
MedAssist, a Firstsource company July 2009 - September 2013
Anchor Insurance Agency, Inc. March 2009 - June 2009
Auburn University August 2007 - December 2008
Leeb Capital Management, Inc. May 2008 - August 2008
Northwestern Mutual May 2006 - May 2007
Skills
Microsoft Word, PowerPoint, Access, Microsoft Excel, Salesforce.com, Outlook, Internet, Marketing, Market Research, Microsoft Office, Financial Analysis, Management, Analysis, Process Improvement, Research, Healthcare, Healthcare Management
Education
Auburn University 2007 — 2008
Master in Business Administration, Business, Finance, Marketing
Auburn University 2003 — 2007
Bachelor of Science in International Business, International Business, Finance, Marketing, Financial Markets
MedAssist, a Firstsource company June 2013 - Present
Firstsource Solutions, USA January 2012 - June 2013
Firstsource Solutions Limited February 2009 - March 2012
Firstsource Solutions Limited June 2008 - February 2009
Square Enix February 2007 - May 2007
Skills
Process Improvement, Software Project..., Strategic Planning, Healthcare, Team Building, EDI, Quality Assurance
Education
Columbus College of Art & Design 1998 — 2005
BFA, Time-Based Media Studies
MedAssist, a Firstsource company May 2002 - Present
Plannersites.com 1999 - 2001
Skills
Operations Management, Call Centers, Process Improvement, BPO, Customer Service, Outsourcing, Customer Satisfaction, Team Building, Six Sigma, Team Leadership, Service Delivery, Budgets, Performance Management, Microsoft Office, Healthcare
Education
University of Delaware 1997 — 2001
Bachelors Degree, Political Science/Criminal Justice
MedAssist, a Firstsource company January 2005 - Present
Pasco Sheriff's Office June 2007 - February 2011
Skills
CPR Certified, Corrections, Case Management, First Responder, Customer Service, HIPAA, Microsoft Word, Microsoft Office, Outlook, Healthcare Management, Hospitals, EMR, PowerPoint, First Aid, Microsoft Excel, Medical Terminology, Public Safety, Elder Care, Emergency Management, Public Speaking, Meditech, Medicaid, Healthcare
Education
Rasmussen College of Nursing 2014 — 2015
Associate's degree, Registered Nursing/Registered Nurse
Pasco-Hernando State College 2007 — 2007
Corrections
MedAssist, a Firstsource company October 2012 - Present
Publix Supermarket April 2010 - October 2012
Skills
Communication, Multi Tasking, Bilingual-English/Spanis...
Education
Miami Dade College
MedAssist, a Firstsource company 2006 - Present
Mount Carmel Health System 2003 - 2006
MedAssist (now Firstsource Solutions USA) 1992 - 2003
Skills
BPO, Outsourcing, Transition Management, Service Delivery, Call Centers, Team Management, Workforce Management, Vendor Management, Performance Management, Contact Centers, Employee Engagement, Healthcare, Medicaid, Revenue Cycle, Team Leadership, Team Building, Process Improvement, Client Relations Skills, Hospitals, Healthcare Management, HIPAA, Healthcare Consulting, Operations Management, Managed Care, Medicare
Education
The Ohio State University
STS (Spanish Tutoring Service) January 2007 - Present
MedAssist, a Firstsource company June 2014 - June 2015
Ohio Hispanic Coalition January 2014 - September 2014
Skills
Purchasing, Management, Spanish, Translation, Medical Translation, Spanish Translation, Spanish Teaching, Soccer
Education
Franklin University
Bachelor's degree, Business Administration and Management, General
Crothall Healthcare at UVA February 2015 - Present
MedAssist, a Firstsource company August 2010 - July 2014
Community Housing Partners August 2005 - February 2008
Virginia Alcohol Beverage Control June 2005 - January 2008
Latino Youth 2001 - 2003
Skills
Medicaid, Medicare, Customer Service, HIPAA, Managed Care, Revenue Cycle, Bilingual-English/Spanis..., Insurance, Invoicing, CPT, Provider Relations, Medical Billing, Meditech, Healthcare Industry, Medical Terminology, Medical Records, Patient Advocacy, Data Entry, Health Insurance, Hospitals, Revenue Cycle Management, Healthcare, Crisis Intervention, Case Management, Inpatient, Management, Strategic Planning, Team Building, Training, Process Improvement, Microsoft Excel, Outlook, Microsoft Word, Leadership, Team Leadership, Employee Benefits
Education
Lewis University 1998 — 2002
B.A Human Resources & Social Services, Social Work
MedAssist, a Firstsource company October 1996 - June 2015
HHL Financial Services June 1993 - October 1996
Louis A. Weiss Memorial Hospital June 1979 - June 1993
Skills
BPO, Call Center, Outsourcing, Process Improvement, Salesforce.com, Call Centers, Vendor Management, Team Building, Team Leadership, Training, Operations Management, Performance Management, Leadership, Healthcare, Software Documentation, Customer Satisfaction
Education
DePaul University
Roosevelt University
Lourdes Medical Center-Mercy Health System July 2015 - Present
MedAssist, a Firstsource company March 2013 - Present
The Long Group Healthcare Leadership & Consulting March 1994 - Present
Leaders For Today/Long Group, LLC May 2011 - April 2012
Robert Wood Johnson University Hospital 2011 - 2012
NOVIA Solutions/Long Group, LLC October 2011 - December 2011
Outpatient Surgical Services 2010 - 2011
Cullman Surgery Center January 2008 - April 2009
Siemens Healthcare June 2006 - July 2007
University of Mississippi Medical Center May 2005 - June 2006
Skills
Healthcare, Healthcare Management, Leadership Development, Process Improvement, Operational Efficiency, Leadership Mentoring, Growth Planning, Business Growth, Customer Acquisition, New Service Development, Staff Planning, Strategic Planning, Physician Relations, Six Sigma, Lean Healthcare, Hospitals, Organizational..., Technical Leadership, Hands-on Technical..., Revenue Cycle, Leadership, Healthcare Consulting, Healthcare Industry, Radiology, Contract Negotiation, Patient Safety, Plannning, Business Development, Human Resources, Managed Care, Healthcare Information..., EHR, Management Consulting, EMR, Oncology, Informatics, Revenue Cycle Management, Practice Management, Medicaid, Performance Improvement, Medical Billing, Quality Improvement, PACS, Nursing, Growth Management, Cardiology, Medicare, Surgery, Orthopedic, Medical Imaging
Education
California Coast University 1991 — 1994
MBA, Business
California Coast University 1988 — 1991
Baccalaureate, Business
St. Joseph School of Radiologic Technology 1980 — 1982
Registered Radiologic Technology, Radiology
ArtxFM - WXOX 97.1fm September 2014 - Present
Kindred Healthcare September 2013 - Present
MedAssist, a Firstsource Company October 2010 - September 2013
Spalding University September 2007 - January 2012
Sealed Air Corporation August 2008 - September 2010
Johnson & Johnson August 2007 - June 2008
UPS Supply Chain Solutions April 2000 - October 2006
USAF May 1992 - March 1999
Skills
Employee Relations, Employee Training, Business Communications, Organizational..., Benefits Administration, Human Resources, Performance Management, Recruiting, Leadership Development, HRIS, Employee Engagement, Succession Planning, Onboarding, Coaching, Talent Acquisition, Talent Management, Team Building, Employee Benefits, Training, Conflict Resolution, Leadership, Interviews
Education
Spalding University 2005 — 2007
MSBC, Business Communication
Sullivan University 2000 — 2001
BSBA, Management
Community College of the Air Force 1992 — 1999
A.A.S., Systems Engineering
MedAssist, a Firstsource company July 2013 - Present
Total Quality Logistics May 2012 - April 2013
Levi Strauss & Co. September 2007 - May 2012
Indochino 2012 - 2012
NKU 2010 - 2012
West Telemarketing 2006 - 2006
Chase Bank (formerly Washington Mutual Bank) June 2005 - September 2005
Skills
Customer Service, Word, Outlook, Microsoft Office, PowerPoint, Public Speaking, Marketing, Sales, Social Media, Mac OS, Leadership, Microsoft Word, Email Marketing, Negotiation, Facebook, Marketing Research, Logistics
Education
Northern Kentucky University 2010 — 2012
Bachelors, Marketing
Gateway Community and Technical College 2008 — 2009
Associate of Science, General Studies
United States Army Reserve October 2012 - Present
Medassist, a Firstsource Company June 2012 - Present
U.S. Army National Guard September 1994 - September 2012
Firstsource Advantage LLC March 2007 - May 2012
Outserv Inc April 2006 - March 2007
Vertis DMS October 1998 - March 2006
SolutionWhere May 2000 - March 2001
Xerox June 1998 - October 1998
NTS-CompuMail January 1997 - June 1997
Skills
Software Project..., Microsoft SQL Server, Vendor Management, Databases, Program Management, SQL, Software Development, IT Management, Leadership, Project Planning, Team Leadership, Windows Server, IT Service Management, Web Services, MySQL, ITIL, Linux, Visual Basic, Training
Education
University of Phoenix 2003 — 2006
MBA, Technology Management
Niagara University 1995 — 1997
BS, Computer Science
SUNY Morrisville 1993 — 1995
A.A.S., Computer Information Systems
Honeoye Central
Regents
LifePoint Hospitals May 2015 - Present
MedAssist, a Firstsource company June 2014 - May 2015
University of Kentucky HealthCare December 2013 - June 2014
Conifer Health Solutions January 2013 - December 2013
KentuckyOne Health November 2010 - January 2013
KentuckyOne Health November 2008 - November 2010
Skills
Team Leadership, Direct Patient Care, Patient Counseling, Employee Relations, Employee Engagement, Denials, Appeals, Financial Management..., Medical Billing, Medical Coding, Medical Compliance, Project Management, Emergency Room, Operating Room, Clinical Operations, Revenue Cycle, Health Insurance, Affordable Care Act, Shared Governace, Healthcare, Healthcare Management, Patient Safety, HIPAA, EHR, Healthcare Consulting, Healthcare Information..., Hospitals
Education
Western Kentucky University 2013 — 2016
Bachelor's of Science, Organizational Leadership
Bluegrass Community and Technical College 2009 — 2013
Associate of Science (AS), Science
Aspen Dental February 2014 - Present
MedAssist, a Firstsource company September 2013 - December 2013
Bath & Body Works October 2007 - September 2013
Bath & Body Works March 2007 - October 2007
Gap Inc./Gap May 2003 - March 2007
Skills
Store Management, Driving Results, Merchandising, Store Operations, Visual Merchandising, Retail, Merchandise Planning, Retail Sales, Window Displays, Associate Development, Inventory Management, Customer Service, Sales, Profit, Loss Prevention, Customer Satisfaction, New Store Openings, Management
Education
Tennessee Technological University 1997 — 2003
Bachelor of Science (BS), Human Ecology- Merchandising and Design
Red Boiling Springs HS 1993 — 1997
High school diploma
HHS - Hospital Housekeeping Systems September 2015 - Present
SEMO Mobile Medics December 2014 - September 2015
Gamma Healthcare, Inc. September 2014 - December 2014
MedAssist, a Firstsource company April 2013 - February 2014
K. A. Consulting May 2002 - May 2013
Promiseland Pre-School January 2005 - February 2012
Vineyard Christian Fellowship North Dallas November 1998 - May 2002
Skills
Team Building, Medicare, Recruiting, Early Childhood..., Strategic Planning, Program Management, Event Planning, Medicare/Medicaid..., Healthcare Marketplace..., Administrative..., Healthcare Management, Medical Billing, Data Analysis, Sales, Child Development, Team Leadership, AS400 Administration, Public Speaking, Medicaid, Special Education, Curriculum Development, HIPAA, OSHA 10-Hour, Affordable Heathcare Act, Patient Safety, Customer Service, Customer Satisfaction, Office Administration, Educational Leadership, Employee Training, Sensory Integration, Medical Terminology, Patient Education, Public Relations, Human Resources, Educational Management, Marketing Communications, Workshop Facilitation, Medical Records, Medical Education, Program Development, Childcare Licensing TX,..., Team-oriented, Curriculum Assessment, Team Management, Medicare Supplements, Microsoft Technologies, Human Resource..., EOB
Education
Tarkio College 1988 — 1991
Bachelor's degree, Organizational Communication, Human Resource Management
Southeast Missouri State University 1985 — 1986
Dr Martin September 2014 - Present
MedAssist, a Firstsource company April 2012 - Present
Southeastern Oral Surgery October 2002 - February 2012
Skills
Healthcare, Medicare, Medical Terminology, Hospitals, Data Entry, Medicaid, Revenue Cycle, Healthcare Information..., EMR, Healthcare Management, Medical Billing, ICD-9, CPT, Practice Management, Medical Coding, HIPAA, Medical Records, Outlook, Managed Care
Education
University of Phoenix 2010 — 2012
Associate's degree, Accounting
Advocate Illinois Masonic Medical Center - Creticos Cancer Center February 2012 - April 2013
Advocate Illinois Masonic Medical Center September 2009 - February 2012
Swedish Covenant Hospital April 2007 - August 2009
MedAssist, a Firstsource company March 2004 - April 2007
Skills
Healthcare..., Patient Advocacy, Interpretation, Financial Counseling, Patient Support, HIPAA, Professional..., Public/private..., Physician Relations, Medical Terminology, Healthcare Management, Medicine, Healthcare, Clinical Research, Training, Leadership, Physicians, Process Improvement, Managed Care, Healthcare Information..., Healthcare Consulting, Public Health, EMR, Patient Safety, Medicare, Revenue Cycle, EHR
Education
DePaul University
Bachelor of Arts (B.A.), Business Leadership
SourceMedical November 2012 - Present
MedAssist, a Firstsource company January 2014 - July 2014
Skelton Orthodontics January 2012 - May 2012
Alfa Insurance May 2008 - May 2011
Union State Bank March 2005 - May 2008
Skills
Communication, Public Speaking, Medical Billing, Data Entry, Healthcare, Hospitals, PowerPoint, Insurance, Research, Outlook, Access, Telephone Skills, Healthcare Information..., Customer Service, Process Improvement, Training
Education
Gadsden State Community College 2003 — 2004
Certificate, Cosmetology/Cosmetologist, General
Cherokee County High School 1999 — 2003
High School Diploma
Allergy Free Labs May 2015 - Present
Boca Raton Regional Hospital January 2013 - Present
MedAssist, a Firstsource company January 2013 - January 2015
US Army July 2005 - February 2014
Centro Medico de Puerto Rico (Asem) December 2011 - January 2013
Skills
Emergency Nursing, Critical Care, Legal Translation, Leadership, Multilingual, Notary Public, Time Management, Healthcare, Management, Training, Hospitals, Strategic Planning
Education
Universidad Del Este 2009 — 2011
Bachelor of Science (BS), Nursing Science
Universidad de Puerto Rico 2007 — 2011
Military Science and Operational Studies
Columbia Centro Universitario-Caguas 2007 — 2009
Associate’s Degree, Registered Nursing/Registered Nurse
Humana January 2014 - Present
MedAssist, a Firstsource company August 2012 - January 2014
Norva Medical Billing May 2007 - June 2012
Skills
Great Personality, Personable, Empathetic, Compassion, People Skills, Great Organizer, Problem Solving, Customer Engagement, Customer Relations, Customer Service, Collections, Microsoft Word, Microsoft Excel, Computer Proficiency, Computer Maintenance, Team Building, Medical Billing, Professional Services, Spreadsheets
Education
Anthem College-Phoenix 2004 — 2006
Associate’s Degree, Medical Insurance Specialist/Medical Biller, 3.9 - National Dean's list 2005
Woodbridge Senior High school 1988 — 1991
High School, General
Allegheny County Department of Human Services, Immigrants and Internationals Initiative May 2015 - Present
MedAssist, a Firstsource company September 2013 - July 2014
USA for UNHCR February 2013 - August 2013
World Relief September 2012 - January 2013
Kay Cubberly Photography September 2012 - January 2013
Excellence Center February 2012 - May 2012
Christ the King Parish Center January 2009 - June 2011
Skills
Microsoft Office, Arabic, International..., Volunteer Management, Education, Community Development, Community Outreach, Teaching, Nonprofits, Youth Development, Administration, Program Development, Human Rights, Administrative..., Intercultural..., Volunteer Training, Fundraising, Research, Public Speaking, Event Planning, Administrative..., PowerPoint, International Relations, Microsoft Excel
Education
University of Pittsburgh--Graduate School of Public and International Affairs
Master of International Development, NGOs & Civil Society
Ohio University 2007 — 2011
Bachelor of Arts (BA), Anthropology, International Studies
SpinDance, Inc. January 2015 - Present
MedAssist, a Firstsource company October 2012 - December 2014
Firstsource Solutions Limited November 2011 - November 2012
Firstsource Solutions Limited June 2009 - November 2011
Skills
Management, Customer Satisfaction, Leadership, Customer Service, Program Management, Customer Retention, Medicaid, Healthcare, Training, Team Building, Account Management, Negotiation, Hospitals, Healthcare Information..., Healthcare Management, Up-selling, Interviewing Skills, Presentations, Outsourcing, Employee Training, Revenue Cycle, Revenue Cycle Management, Call Centers, HIPAA, Healthcare Industry, Healthcare Consulting, Epic Systems, Recruiting, CRM, Proposal Writing, Change Management
Education
Northwood University 2004 — 2008
Bachelor of Business Administration (BBA), Management
Humana December 2014 - Present
Humana November 2013 - December 2014
Humana March 2010 - November 2013
MedAssist, a Firstsource company February 2009 - February 2010
Skills
Microsoft Excel, Statutory Accounting, CPA, Financial Analysis, Financial Reporting, Financial Close Process, Department Budgeting, US GAAP, Oracle, Hyperion, Essbase, Compensation, Incentive Compensation, Market Pricing, Access
Education
University of Kentucky 2003 — 2008
Master's degree, Accounting
MedAssist, a Firstsource company January 2015 - Present
Extreme Reach January 2014 - September 2014
The Rawlings Group June 2011 - August 2013
Charter Communications August 2010 - June 2011
Home Express January 2010 - August 2010
Middletown Animal Clinic April 2002 - January 2010
Skills
Customer Service, Account Management, Data Analysis, Troubleshooting, Insurance, Health Insurance, Access, SharePoint, Microsoft Excel, Accounts Receivable, Medical Billing, Subrogation, Risk Management, Data Collection, Financial Analysis, Process Improvement
Education
Sullivan University 2004 — 2005
Business Management
KBM Workspace March 2015 - Present
Space Systems Loral September 2009 - Present
MedAssist, a Firstsource company March 2014 - February 2015
G&K Company 2008 - 2008
Skills
Customer Service, Leadership, Program Management, Microsoft Office, Microsoft Excel, PowerPoint, Research, Team Building
Education
De Anza College 2013 — 2014
Early Childhood Education and Teaching
Evergreen Valley College
General Studies
MedAssist, a Firstsource company August 2014 - Present
Medicaid & Disability Resources June 2008 - July 2014
Hutchinson Traylor Insurance Agency 2004 - 2008
TT&W 2000 - 2004
Skills
Eligibility, Organization, Computer Proficiency, Communication Skills, Insurance, Management, Claim, Inpatient, Hospitals, Training, Program Management, Process Improvement, Meditech, Disability Insurance, Customer Service, Healthcare, Healthcare Management, EMR, HIPAA, Healthcare Information...
Education
Columbus State University 1995 — 2000
Bachelor of Science (B.S.), Sociology
Firstsource Transaction Services November 2013 - Present
MedAssist, a Firstsource company July 2007 - Present
Norton Healthcare June 2002 - April 2008
University of Louisville - Internship 2006 - 2006
University of Louisville - Internship 2005 - 2005
Skills
Healthcare, Marketing, Revenue Cycle, Leadership, Sales, Team Leadership, Project Management, Proposal Writing, Copy Editing, Internal & External..., Employee Engagement, Advertising, Copywriting, Fundraising, Trade Shows, HIPAA, Email Marketing, Business Development, Salesforce.com, Strategy, Recruiting, Social Media, Event Management, Social Media Marketing, Online Advertising, Marketing Strategy, New Business Development, Public Relations, Event Planning
Education
University of Louisville 2001 — 2006
Bachelor of Science (B.S.), Marketing
Long Island Jewish Medical Center; North Shore-LIJ Health System April 2014 - Present
MedAssist, A Firstsource Company June 2010 - November 2013
Zurich Financial Services December 2008 - August 2010
Sallie Mae March 2006 - December 2008
General Revenue Corporation April 2003 - March 2006
Great American Financial Resources March 1998 - January 2003
Western & Southern Financial Group June 1996 - January 1998
Columbus Life Insurance Company April 1992 - June 1996
The Daily Reporter September 1991 - April 1992
Skills
Marketing, Internal Communications, Media Relations, Newsletters, Strategic Planning, Insurance, Public Relations, Management, Project Management, Healthcare, Budgets, Marketing Strategy, Account Management, Leadership, Team Building, Change Management, Marketing Communications, Team Leadership, Negotiation, Strategic Communications, Salesforce.com, Customer Service, B2B Marketing, Social Media, Advertising, Strategy, B2C, Event Planning, B2B, Event Management, Corporate Communications, Business Strategy, Social Media Marketing, Brand Management
Education
Bowling Green State University
Bachelor's, Journalism/Public Relations
MedAssist, a Firstsource company December 2013 - Present
Beat Auburn Beat Hunger Campaign September 2012 - November 2012
NorthRiver Yacht Club April 2012 - September 2012
Tuscaloosa's One Place January 2012 - May 2012
West Alabama Red Cross August 2011 - December 2011
Skills
Communication, Volunteering, Communication Skills, Intercultural..., Microsoft Office, Microsoft Excel, Microsoft Word, HTML 5, Apple
Education
University of Alabama 2009 — 2013
Bachelor of Arts (B.A.), Communication Studies
Heritage High School 2005 — 2009
High School, Diploma
MedAssist, a Firstsource company May 2010 - Present
UPS Supply Chain Solutions 2006 - 2010
Skills
Salesforce.com..., Microsoft Excel, Leadership, CUBS, MAS 500, Accounting, Healthcare, Revenue Analysis, Cash Flow, Journal Entries, Supply Chain Management, Business Analysis and..., General Ledger, Business Analysis, Process Improvement
Education
University of Louisville 2002 — 2006
Bachelor of Science in Business Administration, Marketing
The Art Institute of Ohio - Cincinnati August 2014 - Present
Strayer University January 2012 - December 2013
Chamberlin Edmonds March 2008 - December 2011
Lexington Public Library May 2010 - August 2010
Bluegrass Area Development District July 2007 - March 2008
Dover Manor Nursing Home March 2007 - July 2007
Willow Knoll Retirement Community September 2005 - March 2007
MedAssist, a Firstsource company September 2004 - September 2005
Supports to Encourage Low-income Families (SELF) 2002 - 2004
Skills
Teaching, Research, Community Outreach, Public Speaking, Instructional Design, Staff Development, E-Learning, Library Instruction, Information Literacy, Library, Library Science, Collection Development, Customer Service, Higher Education, Training, Electronic Resources, Microsoft Office, Academic Libraries, Public Libraries, Social Services, Sociology, Nursing Homes, Medicaid, Library Research, Cataloging, Virtual Reference, Adult Education, Management, Library Management, Nonprofits, Distance Learning
Education
University of Kentucky
Master's degree, Library Science
Miami University
Bachelor of Arts (B.A.), Sociology
The Outsource Group January 2012 - December 2014
MedAssist, a Firstsource company June 2009 - November 2010
Movie Gallery February 2003 - June 2004
Ford Motor Company January 1992 - June 2001
United States Air Force January 1986 - December 1991
Skills
Blogging, Customer Service, Mentoring, Outlook, PowerPoint, Word, Medicaid, Healthcare, Human Resources, Policy, Program Management, Microsoft Word, Training, Management, Team Building, Healthcare Management, Leadership, Microsoft Excel
Education
Ashford University 2005 — 2010
BA, Psychology
MedAssist, a Firstsource company September 2014 - Present
Department of Human Services June 2012 - March 2014
Red Roof Inn November 2011 - June 2012
Eaton Group Attorneys April 2011 - November 2011
Best Western Chateau Lousianne February 2010 - April 2011
Mississippi DHS January 2007 - February 2010
Life Help Mental Community Health Center January 2005 - January 2007
Office of U.S. Senator John Boozman August 2004 - August 2005
Skills
Policy, Training, Courts, Interviews, Time Management, Human Resources, Behavioral Health, Therapists, Healthcare, Child Development, Insurance, Employee Benefits, Security, Filing, Research
Education
University of Arkansas 2001 — 2005
BA, Criminal Justice/ Political Science
University of Arkansas 1998 — 1998
Certificate, Paralegal Studies
Mississippi Delta Community College 1996 — 1997
General
Carroll Academy 1975 — 1987
Walsh Family Chiropractic April 2012 - April 2013
Benefit Recovery August 2008 - April 2012
MedAssist, a Firstsource company March 2005 - August 2008
Skills
Administration, Office Administration, Medical Terminology, Medical Billing, Customer Service, Financial Accounting, Pharmacology, Microsoft Office, Microsoft Excel, Microsoft Word, Web Design, Management Software, Typing, Internet Troubleshooting, Computer Hardware..., computer software..., medical insurance, Medical Coding
Education
Penn Foster Career School 2015 — 2015
Associate's Degree, Medical Transcription/Transcriptionist, A
Georgia Eye Partners October 2014 - Present
Keller Williams Realty May 2009 - Present
MedAssist, a Firstsource company November 2013 - May 2014
Greenleaf Financial, Inc July 2005 - July 2009
General Motors Acceptance Corporation October 2000 - August 2005
Skills
Consumer Lending, Banking, Loans, Commercial Banking, Credit, Lines Of Credit, Retail Banking, Credit Analysis, Cross Selling, Deposits, Teller Operations, Mortgage Lending, Bank Secrecy Act
Education
University of Phoenix 2004 — 2008
BS, Business Administration
State University of West Georgia 1996 — 2000
BCFS Health & Human Services October 2014 - Present
Texas Health and Human Services Commission January 2014 - September 2014
MedAssist, a Firstsource company October 2012 - August 2013
MedAssist, a Firstsource company February 2011 - October 2012
Missouri Department of Health and Senior Services August 2010 - February 2011
AEGIS Communications June 2007 - November 2007
Harris County Hospital District July 1998 - November 2001
Skills
Human Relations, Managing Deadlines, Developing, Team Leadership, Bilingual, Highly detail oriented, Research, Observation, Interviews, Intuitive Leadership, Investigation, Customer Service, Medicare, Medicaid, Healthcare, HIPAA, Policy, New Hire Orientations, Medical Terminology, Revenue Cycle, Critical Thinking, Hospitals, Social Services, Case Management, Data Entry, Training, Team Building, Healthcare Management, Managed Care, Outlook, Conflict Resolution, Health Insurance, Microsoft Word, Account Management
Education
University of Texas at Brownsville 2002 — 2007
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Houston Community College 1996 — 1998
Pharmacy Technician/Assistant
Coresource March 2014 - Present
MedAssist, a Firstsource company April 2013 - April 2014
Ephrata Community Hospital May 2001 - March 2013
Coresource January 2006 - December 2008
Motion Control Industries May 1987 - December 2005
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Windows, Data Entry, Medical Terminology, Troubleshooting, Medical Billing, HIPAA, Meditech, Software Documentation, Medical Records, Healthcare Management, Hospitals, Healthcare, Insurance
Education
Herzing University online 2010 — 2012
Diploma, Medical Coding and Insurance Specialist, 3.37
McCann School of Business and Technology 1977 — 1979
Junior Accounting, Accounting and Business/Management, 3.0
Cocalico High School 1964 — 1976
diploma, Business/Academic
American University Washington College of Law September 2014 - Present
MedAssist, a Firstsource company December 2013 - Present
Education
Emory University School of Law 2004 — 2007
JD
Georgetown University 1998 — 2002
BA, Economics
MedAssist, a Firstsource company February 2014 - Present
The GW Medical Faculty Associates April 2015 - September 2015
Genesis HealthCare May 2014 - August 2014
Neal R. Gross & Co, Inc. January 2012 - December 2013
RuffaloCODY August 2009 - September 2011
EEOC-New York June 2011 - August 2011
NARAL Pro-Choice America May 2010 - August 2010
Washington University in St. Louis August 2009 - May 2010
InMotion Orthopaedic Research Center May 2009 - August 2009
Skills
Editing, Community Outreach, Trials, Time Management, Six Sigma, Research, Social Networking, Analysis, Interviews, Program Management, Nonprofits, Fundraising, Spanish, Data Entry, Public Speaking, Event Planning, PowerPoint, Social Media, Government, Microsoft Office, Microsoft Word, Volunteer Management, Microsoft Excel, Legal Writing, Legal Research, Data Analysis, Healthcare, Customer Service, Policy
Education
The George Washington University 2015 — 2015
Graduate Certificate, Healthcare Corporate Compliance
The George Washington University 2014 — 2015
Masters of Health Administration, Health Services Administration
Washington University in St. Louis 2008 — 2011
BA, Ethics & Society
Saint Mary's Episcopal School 2004 — 2008
HS Diploma
MedAssist, a Firstsource company May 2012 - Present
Big Brothers Big Sisters of El Dorado County February 2011 - May 2012
State of Missouri January 2009 - May 2010
Skills
Case Management, HIPAA, Healthcare Management, Medicaid, Medicare, Revenue Cycle, Patient Advocacy, Team Leadership, Promotions, Volunteer Management, Program Facilitation, Eligibility, Volunteer Recruiting, Volunteer Training, Court Proceedings, Child Advocacy, Child Welfare, Reporting & Analysis, Public Speaking, Community Outreach, Customer Service, Management, Program Development
Education
Truman State University 2001 — 2004
Bachelor of Science (B.S.), Psychology
Blue Diamond Property Management, LLC October 2011 - Present
Accretive Health January 2005 - June 2011
MedAssist, a Firstsource company January 1999 - January 2005
Skills
Healthcare, Leadership, Process Improvement, Management, Healthcare Management, Training, Change Management, Operations Management, Teaching, Team Building, Healthcare Information..., Healthcare Consulting, HIPAA, Strategic Planning, Hospitals, Revenue Cycle
Education
Middle Tennessee State University 1996 — 1998
Chemistry
Brooks High School
MedAssist, a Firstsource company August 2013 - Present
Firstsource Solutions Limited March 2012 - Present
Firstsource, LLC December 2008 - Present
Holiday Inn June 2008 - November 2008
Hampton Inn September 2001 - May 2008
OK Industries Corporate Headquarters September 1999 - September 2002
Skills
Restaurants, Hotels, Front Office, Hospitality Management, Hospitality, Data Entry, Customer Service, Inventory Management, Benefits Administration, Human Resources, Employee Relations, Spreadsheets, Payroll, Customer Satisfaction, Outlook, Accounts Payable, Time Management, Purchasing, Accounts Receivable, Training, Hiring, Account Management
Education
Arkansas State University 2009 — 2013
M.S. Health Sciences, Health Care Management
Arkansas State University 2008 — 2009
B.S, Psychology
University of Arkansas at Fort Smith 2004 — 2008
Associates, General Studies
MedAssist, a Firstsource company April 2006 - Present
CAPSTONE SOLUTIONS LLC March 2003 - March 2006
HCA June 1996 - March 2003
MedAssist, a Firstsource company August 1994 - June 1996
Maury Regional Medical Center January 1994 - August 1994
Williamson Medical Center July 1991 - January 1994
Eastern Health Systems (aka St. Vincent East) June 1978 - July 1991
Skills
Healthcare, Revenue Cycle Management, Medicaid, Revenue Cycle, Managed Care, Hospitals, Medicare, Healthcare Information..., HIPAA, Health Insurance, Strategic Planning, Healthcare Industry, Healthcare Consulting, Healthcare Management, Salesforce.com, BPO, Physicians, EMR, EHR
Education
University of Alabama 1975 — 1978
Huffman High School 1971 — 1975
MedAssist, a Firstsource company March 2014 - Present
Firstsource Solutions USA July 2012 - March 2014
Firstsource Solutions USA September 2010 - June 2012
Firstsource Solutions Ltd February 2002 - September 2009
Lason India 1999 - 2002
Vetri Software 1993 - 1999
Skills
BPO, Outsourcing, Operations Management, Offshoring, Team Management, Process Excellence, Operational Excellence, Six Sigma, Process Improvement, Sla, Process Management, Performance Management, Customer Satisfaction, Business Development, Business Analysis, Management, Quality Assurance, Strategy
Education
Indian Institute of Management, Ahmedabad 2002 — 2002
Tier1-MDP, Management
A M Jain College 1990 — 1993
B.SC, Physics
MedAssist, a Firstsource company March 2014 - Present
Conifer Health Solutions November 2012 - February 2014
Dell Perot Systems August 2008 - October 2012
Harvard Pilgrim Health Care 2004 - 2008
Aetna 1999 - 2003
CIGNA Healthcare 1990 - 1992
Skills
Revenue Cycle, Hospitals, Provider Relations, Physicians, Network Development, Managed Care, Healthcare, Healthcare Information..., Healthcare Consulting, Health Insurance, Healthcare Industry, HIPAA, Process Improvement, EHR, Strategic Planning, Healthcare Management, Revenue Cycle Management, EMR, Practice Management, Medicare, Medicaid, CPOE, Health Information..., Informatics, Executive Management
Education
Assumption College 1997 — 2002
MBA, Business
Worcester State University 1977 — 1981
BS, Management
MedAssist, a Firstsource company 2014 - Present
XLHealth 2008 - 2014
Amerigroup 2006 - 2008
Central Benefits 2004 - January 2006
TMG Health 2000 - 2004
QualChoice of VA 1998 - 2000
SMMI 1994 - 1998
Skills
Healthcare Information..., Visio, SDLC, Medicaid, Project Management, Business Analysis, HIPAA, Process Improvement, Medicare, Requirements Analysis, Vendor Management, Data Center, SharePoint, Disaster Recovery, Requirements Gathering, Program Management, Business Intelligence, Microsoft SQL Server, IT Management, Software Project..., Integration, PMO, Managed Care, Information Technology, Software Documentation, IT Strategy, Healthcare Industry, Business Process...
Education
James Madison University
BS, Information Systems
LeTourneau University
Master of Business Administration (M.B.A.)
Tracy M. Jones February 2009 - Present
MedAssist, a Firstsource company December 2013 - June 2015
The Outsource Group August 2013 - November 2013
STN Home Medical February 2009 - June 2010
National Healing Corporation 2006 - 2009
NC Department of Safety September 2003 - September 2006
BDI Medical, a Division of BDI Pharma March 2000 - November 2002
Skills
Market Research, Revenue Cycle, Hospitals, Medical Records, Healthcare Consulting, Medicare/Medicaid..., Customer Service, Microsoft Office, HIPAA, Case Management Services, Healthcare, Medical Billing, Managed Care, Medicare, ICD-9, Performance Auditing, Report Writing, Marketing, Event Planning, Home Medical Equipment, Management, Office Management, CPT, Wound Care, Eligibility, Healthcare Management, Strategic Communications, Quality Auditing
Education
Richmond Community College 2011 — 2013
Healthcare Management Technology
South Piedmont Community College
MedAssist, a Firstsource company November 2014 - Present
LabCorp August 2011 - October 2014
CVS Caremark Corporation June 2010 - October 2012
Rite Aid October 2004 - June 2010
Protective Life January 2000 - July 2008
Skills
Pharmacy, Pharmacy Automation, Medication Therapy..., Microsoft Office, Microsoft Excel, Customer Service, Strategic Planning, Microsoft Word
Education
Jefferson State Community College
Psychology
Samford University
Clinical Psychology
MedAssist, a Firstsource company November 2013 - Present
Citi April 2010 - March 2013
ACE Cash Express June 2008 - January 2009
Check N Go May 2007 - June 2008
Skills
Banking, Retail Banking, Credit, Loans, Commercial Banking, Credit Analysis, Credit Risk, Mortgage Lending, Commercial Lending, Consumer Lending, Small Business Lending, Branch Banking, Portfolio Management, Cross Selling, Risk Management, Trade Finance, Financial Risk, Financial Analysis, Core Banking, Cash Management
Education
Gateway Community and Technical College 2013 — 2017
Associate of Arts (AA), Human Services, General
Chicago Public Schools October 2007 - Present
MedAssist, a Firstsource company March 2003 - August 2006
Norwegian American Hospital January 2000 - January 2003
Elite Staffing Inc September 1995 - October 1999
Skills
Strategic Planning, Leadership Development, Sales, Team Building, Public Speaking, Staff Development, Training, Coaching, Policy, Microsoft Office
Education
DeVry University 2006 — 2010
Technical Management in Criminal Justice, Technical Management with a concentration in Criminal Justice
Northeastern Illinois University 2003 — 2006
Associate’s Degree, General Studies
MedAssist, a Firstsource company June 2014 - Present
The Paradies Shops July 2008 - Present
Humana December 2012 - August 2013
Humana September 2011 - February 2012
Family Christian Stores May 2003 - December 2009
Skills
Visual Merchandising, Loss Prevention, Customer Service, Microsoft Office, Filing, Answering Phones, Windows Server, Sales, Cashiering, Data Entry, Retail Sales, Time Management, Store Management, Inventory Control, Teamwork, Profit, POS, Cash Register, Management, Telephone Skills, Training
Education
Brown Mackie College-Louisville 2011 — 2013
Associate's degree, Computer Networking & Applications
Oakland Community College 2005 — 2006
None, Computer Science
Fleet Feet Sports Sacramento May 2012 - Present
MedAssist, a Firstsource company April 2007 - March 2012
The Gardner Group 2006 - 2007
The Gardner Group 2006 - 2007
The Gardner Group 2006 - 2007
The Gardner Group 2006 - 2007
Education
University of California, Davis 1998 — 2003
Bachelor’s Degree, Sociology, Psychology, English
MedAssist, a Firstsource company April 2014 - Present
East Tennessee State University September 2009 - May 2013
Venture Electric Company April 2006 - May 2009
Skills
Higher Education, Community Outreach, Event Planning, Research, Microsoft Office, Nonprofits, Social Media, Grant Writing, Public Speaking, Customer Service, Editing, PowerPoint
Education
East Tennessee State University 2009 — 2013
Bachelor of Science (BS), Chemistry concentration in Biochem
MedAssist, a Firstsource company March 2013 - Present
Education
Jefferson State Community College
MedAssist, a Firstsource company November 2011 - Present
Busine April 2008 - July 2011
Education
University of North Carolina at Greensboro 2006 — 2010
Social Work
Franklinton High Schol 2002 — 2006
High School
FIRM Revenue Cycle Management Services, Inc. April 2014 - Present
MedAssist, a Firstsource company November 2013 - April 2014
The Outsource Group March 2011 - November 2013
Skills
Employee Relations, Medicaid, Onboarding, Benefits Administration, Deferred Compensation, Performance Improvement, Employee Benefits, Healthcare, Management, Organizational..., Policy, Human Resources, Performance Management, Training, Call Centers, Customer Service, HRIS, Health Insurance, Case Management
Education
Alcorn State University 1983 — 1987
Bachelor of Business Administration (BBA), Business Administration and Management, General
Alcorn State University
Bachelor of Business Administration (BBA), Business Administration and Management, General
MedAssist, a Firstsource company January 2013 - Present
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Management, Research, PowerPoint, Sales, Leadership, Training, English, Process Improvement
Education
North Carolina State University
MedAssist, a Firstsource company July 2007 - Present
JPMorgan Chase & Co. August 2005 - July 2007
Skills
Spanish
Education
Universidad de Los Andes 1995 — 2003
Bachelor's degree, Mechanical Engineering
Air Technologies October 2012 - Present
MedAssist, a Firstsource company February 1994 - June 2010
Fairfield National Bank, Division of Park National Bank 1990 - 1994
Education
Ashford University 2010 — 2014
Bachelor's degree, Health/Human Service, A
Medassist, A Firstsource Company April 1984 - Present
HH & L 1984 - 2014
Skills
HIPAA, Hospitals, Accounts Receivable, Revenue Cycle, Healthcare Information..., Medicaid, Healthcare, Medicare
Education
Fortis College 2009 — 2010
LPN
MedAssist, a Firstsource company April 2001 - Present
Skills
Hospitals, Medical Terminology, HIPAA, Healthcare Management, Healthcare
Education
Athens State University 2001 — 2006
Bachelor of Science (B.S.), Behavioral Sciences
Protection First (PPE ddor Caddies) May 2012 - Present
MedAssist, a Firstsource company August 2009 - February 2013
Education
Baldwin-Wallace College
MedAssist, a Firstsource company June 2009 - Present
MedAssist, a Firstsource company 2009 - Present
Cleveland Cavaliers September 1997 - Present
Cleveland Indians April 1987 - Present
Skills
Horses
Education
Central Ohio Technical College 2003 — 2014
Associate of Science (AS), Social Work
MedAssist, a Firstsource company 1997 - Present
Skills
Healthcare, Customer Service, Hospitals, Process Improvement, Healthcare Management, Healthcare Information..., Outlook, HIPAA, EMR, Data Entry, Microsoft Excel, Leadership
Education
Purdue University
MedAssist, a Firstsource company August 2007 - Present
Skills
Healthcare, Hospitals, HIPAA, Healthcare Management, Revenue Cycle, Medicare, Healthcare Information..., Medicaid, Managed Care, Healthcare Consulting, Customer Service, Microsoft Office, Meditech, Leadership, Management, Strategic Planning, Public Speaking
Education
Pittsburg State University, Pittsburg, KS 1974 — 1976
BA English and Journalism
Allen County Community College 1972 — 1974
AA Degree
MedAssist, a Firstsource company March 2003 - Present
The Salvation Army August 2001 - March 2003
Skills
Case Management, Community Outreach, Program Management, Nonprofits, Program Development, Customer Service, Process Improvement, Volunteer Management, Social Services, Leadership Development
Education
Saint Mary-of-the-Woods College 1997 — 2001
Bachelor of Applied Science (BASc), Psychology/Human Services, Honors
MedAssist, a Firstsource company May 2014 - Present
Kroger June 2007 - May 2014
Skills
Customer Service, Customer Satisfaction, Customer Oriented, Highly detail oriented, Pay Close Attention to..., Multi Tasking, Works well with a team, Works well individually, Communication Skills, Cashiering, Training, Teamwork, Microsoft Word, Telephone Skills, Time Management, Customer Experience, Cash Handling, Critical Thinking, Retail, Microsoft Office, Outlook, Retail Sales, Phone Etiquette, Cash Register, Loss Prevention, People Skills, Problem Solving
Education
Indiana University-Southeast 2006 — 2008
High School, Registered Nursing/Registered Nurse
Clarksville Senior High School 2002 — 2006
Core40 Diploma
MedAssist, a Firstsource company January 2015 - Present
Genesis HealthCare December 2013 - December 2014
Connextions August 2011 - February 2012
Skills
Customer Service, HIPAA, Healthcare, Data Entry, Medicare, Medical Terminology, Microsoft Word, Outlook, Telephone Skills, PowerPoint, Medical Coding, Medical Billing, A/R Collections
Education
Jefferson Community College 2010 — 2011
Medical Insurance Coding Specialist/Coder
Financial Health Strategies October 2009 - Present
MedAssist, a Firstsource company March 1999 - October 2009
State of Indiana January 1994 - March 1999
Skills
English, Windows, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Negotiation, C
Education
Indiana University South Bend 1991 — 1995
Bachelors of Liberal Arts, Philosophy, Sociology
MedAssist, a Firstsource company July 2011 - Present
Active Day October 2005 - March 2011
HAP Enterprises LLC July 1989 - June 2005
Skills
Hospitals, Healthcare Management, Healthcare, HIPAA, Healthcare Information..., Revenue Cycle, Medicare, EMR, Medical Terminology, Managed Care, Epic Systems, Medical Billing, Case Management, EHR
Education
University of Pittsburgh 1984 — 1987
Special Education
California University of Pennsylvania 1975 — 1979
Bachelor's degree, History
MedAssist, a Firstsource company March 2011 - Present
MedAssist, a Firstsource company March 2011 - Present
Division of Medicaid March 1996 - October 2010
Skills
Patient Advocacy, Health Policy, Healthcare Management
Education
Virginia College-Birmingham 2010 — 2012
Business
University of Mississippi 1994 — 1996
computer Science
Medicare 2014 - Present
MedAssist, a Firstsource company 2014 - Present
Columbus ohio 2014 - March 2014
Skills
Working With Clients, Microsoft Word, Mathematics
Education
Columbus State Community College
Associate's degree, Health Information/Medical Records Technology/Technician
Ohio Christian University
MedAssist, a Firstsource company November 2012 - Present
MedAssist, a Firstsource company May 2011 - November 2012
Education
Florida State University 2006 — 2010