MediServe Company

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MediServe Employees

Employee
Years
Job
Industry
Dennis Stevenson Dennis Stevenson Phoenix, Arizona Area Details
Dennis Stevenson's MediServe Experience February 2008 - May 2011
Job Product Manager Healthcare Solutions Innovator | Process Evangelist | Blogger
Industry Hospital & Health Care
Experience
Mediware Information Systems  May 2013 - Present
Dental Cloud 9   February 2013 - May 2013
Mediserve Information Systems  June 2011 - January 2013
MediServe   February 2008 - May 2011
Honeywell  August 2005 - February 2008
Honeywell  August 2002 - August 2004
Honeywell  August 1996 - August 2002
Andersen Consulting  July 1990 - July 1996

Skills
Program Management, Product Management, Vendor Management, PMP, Process Improvement, SaaS, Web Application Design, Software Design, Offshore Software..., Product Launch, Customer Support, Sales Support, Web Strategy, Mobile Solutions, Healthcare Information..., Healthcare Industry, Healthcare Reimbursement, Supply Chain Management, Warehousing, Inventory Management, Post Acute Care, Inpatient Rehabilitation, Outpatient Therapy, Patient Reported..., Centers for Medicare..., Developing Outpatient..., Activity Measure for..., Nurse Staffing, IRF-PAI, Patient Acuity, HL7, CCOW, SDLC, Product Life Cycle, Workflow Design, Software Requirements, Software Testing, Training Curriculum..., Training Delivery, Branding Initiatives, Blogging, New Business Development, Business Intelligence, Management, Software Project..., Project Management, Solutions Marketing, Sales Operations, IT Management, Testing

Education
Arizona State University - W. P. Carey School of Business   2000 — 2002
MBA, Business

Claremont McKenna College   1986 — 1990
Bachelor of Arts (BA), Mathematics & Economics

David Mortensen David Mortensen Phoenix, Arizona Area Details
David Mortensen's MediServe Experience February 2013 - April 2014
Job Software Engineer Associate at Mediware Rehabilitation and Respiratory Care Solutions
Industry Computer Software
Experience
Mediware Rehabilitation and Respiratory Care Solutions   April 2014 - Present
MediServe   February 2013 - April 2014
MediServe Information Systems  October 2010 - February 2013
Apple Retail  June 2010 - October 2010
Bank of America  February 2008 - June 2010

Skills
KnockoutJS, Web Services, .NET, C#, Salesforce.com, Process Improvement, SQL, Analytics, Project Management, Data Analysis, SaaS, Business Analysis, PHP, MySQL, JavaScript, jQuery, HTML 5, CSS3, Healthcare Information..., Program Management, Sales Operations, C++, jQuery UI, jQuery Mobile, Borland C++

Education
Arizona State University   2008 — 2012
General Studies

Corona del Sol High School   2000 — 2004

Cameron Tingey Cameron Tingey Tempe, Arizona Details
Cameron Tingey's MediServe Experience September 2012 - January 2013
Job Team Lead at Follett Higher Education Group
Industry Retail
Experience
Follett Higher Education Group  May 2015 - Present
Follett Higher Education Group  August 2013 - Present
Prime Center at ASU   April 2014 - September 2014
STEM in the Middle   September 2012 - February 2014
The Old Spaghetti Factory  March 2013 - August 2013
ATA Black Belt Academy  January 2011 - March 2013
MediServe   September 2012 - January 2013
Self-Employed  May 2008 - January 2013

Skills
Customer Service, Retail, Microsoft Office, Time Management, Visual Merchandising, Social Media, Entrepreneurship, Management, Public Speaking, Sales, Social Networking, Research, Teamwork, Microsoft Word, Leadership, Microsoft Excel, PowerPoint

Education
Arizona State University - W. P. Carey School of Business   2013 — 2017
Business Finance

Ashley Moody Ashley Moody Chandler, Arizona Details
Ashley Moody's MediServe Experience September 2012 - January 2013
Job Implementation Manager at Zenefits
Industry Computer Software
Experience
Zenefits  February 2015 - Present
Yodle  June 2013 - February 2015
MediServe   September 2012 - January 2013
Hilton Worldwide  August 2010 - September 2012
Maxim Healthcare Services  October 2011 - March 2012

Skills
Software Implementation, SaaS, HL7, Salesforce.com, Healthcare Information...

Education
Arizona State University   2008 — 2012
Bachelor of Arts (BA), Communication

Garrett Van Rooy Garrett Van Rooy Phoenix, Arizona Area Details
Garrett Van Rooy's MediServe Experience January 2012 - October 2012
Job Account Manager at Zenefits
Industry Higher Education
Experience
Zenefits  February 2015 - Present
Gannett  July 2014 - February 2015
G/O Digital  January 2014 - July 2014
G/O Digital  November 2012 - January 2014
MediServe   January 2012 - October 2012
University of Phoenix  March 2008 - January 2012
Milano Music   2001 - 2007
THQ  2006 - 2006
Laser Quest  1997 - 1998

Skills
Customer Service, Recruiting, Sales, Adult Education, Public Speaking, Staff Development, Teaching, Coaching, Higher Education, Research, Team Building, Admissions, Microsoft Office, Enrollment Management, Editing, Acting, Comedy, Improvisational Comedy, Singing, Voice Acting, Evangelism, Product Evangelism, Platform Evangelism, Marketing, Management, Advertising, Social Networking, Strategy, Program Management, Training, Leadership Development, Leadership, Social Media, Marketing Strategy, Microsoft Excel, Baking, Brownies, Food

Education
University of Phoenix   2010 — 2012
Bachelors, Communication/Marketing & Sales

University of Phoenix   2008 — 2010
Associates, Communication

Joseph O. Lowe Joseph O. Lowe Norfolk, Virginia Area Details
Joseph O. Lowe's MediServe Experience 1999 - 2001
Job Account Executive, Hospice Services
Industry Hospital & Health Care
Experience
Sentara Home Care, Hospice Services   September 2013 - Present
Northwestern Mutual  November 2011 - November 2012
Tidewater Adventist Academy   July 2008 - August 2011
Riverside Health System  2001 - 2007
MediServe   1999 - 2001

Skills
Long Term Care, Disability Insurance, Insurance, Healthcare, Employee Benefits, Group Benefits, Insurance Planning, Long-term Care

Education
Columbia Union College
B.S., Respiratory Care

Jay Burke CISSP, CISM, PCI-QSA Jay Burke CISSP, CISM, PCI-QSA Melbourne, Florida Area Details
Jay Burke CISSP, CISM, PCI-QSA's MediServe Experience May 1998 - February 2002
Job
Industry Computer & Network Security
Experience
FishNet Security  September 2007 - June 2015
Emageon  January 2007 - September 2007
Milwaukee Journal Sentinel  May 2004 - March 2006
Catalyst International  May 2003 - February 2004
TN & Associates  May 2002 - May 2003
Mediserve   May 1998 - February 2002

Skills
CISSP, Security, Network Security, PCI DSS, Vulnerability Assessment, Vulnerability Management, Penetration Testing, Information Security..., Information Security, Application Security, ISO 27001, IDS, Computer Forensics, CISM, Security Awareness, Intrusion Detection, Data Security, Computer Security, CISA, Security Audits, Information Technology, Security Architecture..., IPS, DLP

Education
Ottawa University   2001 — 2003
BA, Management of Information Systems

James Kowitz James Kowitz Phoenix, Arizona Area Details
James Kowitz's MediServe Experience January 2012 - September 2013
Job Software Quality Assurance Specialist at ThinkVine
Industry Computer Software
Experience
Onlife Health  2014 - 2015
ThinkVine  September 2013 - July 2014
MediServe   January 2012 - September 2013
Charles Schwab  August 2011 - December 2011
Bowne  January 2010 - July 2011
Affiliated Computer Services  June 2009 - December 2009
SRP  July 2007 - April 2009
Pegasus Solutions  January 2005 - July 2007
PatchLink  July 2005 - July 2006
Pulte Homes  October 2003 - December 2004

Skills
Agile Methodologies

Education
Arizona State University   1988 — 1990
BFA Bachelors Degree, Photography, Computer Science & History, Magna Cum Laude

Glendale Community College   1985 — 1988
AA, Photography, computers

Christine Delgado Christine Delgado Phoenix, Arizona Area Details
Christine Delgado's MediServe Experience June 2012 - April 2013
Job Sr. Accountant at Aspect Software
Industry Publishing
Experience
Aspect Software  April 2013 - Present
MediServe   June 2012 - April 2013
Pearson Education  February 2008 - June 2012
M2 Group   January 2005 - February 2008
Shaw Properties   2003 - 2005
Takagi Co., Ltd.   2000 - 2003

Skills
Financial Reporting, Microsoft Excel, General Ledger, Account Reconciliation, Salesforce.com, Process Improvement, Intacct, Oracle, Balance Sheet Review, Accruals, Financial Analysis, Internal Controls, Auditing, Revenue Recognition, GAAP, Journal Entries, Fixed Assets, Financial Statements, Finance, Analysis, Accounts Payable, Accounting, Accounts Receivable, Invoicing, Hyperion Reports, External Audit, Bank Reconciliation, Hyperion Enterprise, QuickBooks, US GAAP, Expenses, Balance Sheet, Monthly Close, Variance Analysis, Year-end Close, Ad Hoc Reporting, Consolidation, Outlook, Essbase, Employee Benefits, Project Accounting, Financial Accounting, Payroll

Education
Chapman University

Graham Joyce Graham Joyce San Francisco Bay Area Details
Graham Joyce's MediServe Experience 2004 - 2006
Job Product Management and Marketing
Industry Computer Software
Experience
Primary Intelligence  2013 - 2014
AAA Club Partners  2012 - 2013
Mindjet  2011 - 2011
Pragmatic Marketing  2006 - 2011
MediServe   2004 - 2006
Smith & Nephew  2002 - 2004
WebMD  2000 - 2002
QuadraMed  1994 - 2000

Skills
Product Strategy, Requirements Analysis, Product Management, Lead Generation, Team Building, Mentoring, Cross-functional Team..., Roadmap, Win/loss, User Stories, Business Case, Personas, Usability Testing, Product Launches, Product Marketing, Social Media, SEO, SEM, Thought Leadership, Collateral Material..., Product Launch, Email Marketing, Strategy, Persona, Product Lifecycle..., Product Development, Market Research, Marketing Strategy, Market Analysis, Strategic Planning, SaaS, Analytics, Strategic Partnerships, Integrated Marketing, Marketing, Program Management, Cloud Computing, User Experience, Competitive Analysis, Consulting, Leadership, Competitive Intelligence, Go-to-market Strategy

Education
California State University-Northridge

California State University-Northridge
Bachelor of Arts (B.A.)

Ken Girvan Ken Girvan Phoenix, Arizona Area Details
Ken Girvan's MediServe Experience November 2005 - November 2008
Job at RevSpring
Industry Computer Software
Experience
RevSpring  May 2013 - Present
rSmart  September 2011 - April 2013
TGen  August 2010 - August 2011
General Dynamics C4 Systems  January 2009 - February 2010
MediServe   November 2005 - November 2008
McKesson Automation  August 2002 - September 2005
Symbol Technologies  1996 - 2002
Computer Task Group  1995 - 1996

Skills
Agile Methodologies, Requirements Analysis, Software Engineering, Software Development, SQL, Testing, Software Project..., Visio, Software Quality..., Quality Assurance, User Acceptance Testing, Business Analysis, Software Documentation, Manual Testing, XML, Scrum, Integration, SDLC, Test Cases, Process Improvement

Education
Robert Morris University   2000 — 2002
Master of Business Administration (M.B.A.), Business

Arizona State University   1984 — 1990
Bachelor of Science (B.S.), Computer Science

Janet Jarrette Janet Jarrette Phoenix, Arizona Details
Janet Jarrette's MediServe Experience December 2010 - February 2012
Job at
Industry Wholesale
Experience
Avnet  June 2014 - Present
Avnet  February 2012 - June 2014
MediServe   December 2010 - February 2012
Philosophy  February 2008 - December 2010

Skills
Financial Accounting, Microsoft Excel, Microsoft Office, Microsoft Word, SAP BW, Intacct Accounting..., Oracle, AS400 system, PeopleSoft, QuickBooks, Access, Financial Reporting, General Ledger, Accounts Payable

Education
Keller Graduate School of Management of DeVry University   2006 — 2009
Master of Accounting & Financial Management

DeVry University-California   1999 — 2002
Bachelor of Science (B.S.), Business Information Systems

Rich Maines Rich Maines Chandler, Arizona Details
Rich Maines's MediServe Experience April 2006 - March 2013
Job Strategic Development Advisor at Microsoft
Industry Computer Software
Experience
Microsoft  April 2013 - Present
Scottsdale Community College  August 2012 - April 2013
MediServe   April 2006 - March 2013
Microsoft Health Users Group   February 2008 - February 2008
ESS  February 2004 - April 2006
Pegasus Solutions  November 2001 - February 2004
Microsoft West Region Partner Architect Committee   2003 - 2004
Interlink  March 2001 - November 2001
ITSynergy   September 1999 - February 2001
Answer Consulting   1998 - 1999

Skills
SOA, Agile Methodologies, .NET, Software Development, XML, C#, HTML, Project Management, WCF, Cloud Computing, Enterprise Architecture, Microsoft SQL Server, Scrum, SaaS, SDLC, Requirements Analysis, Web Applications, Architecture, E-commerce, Software Engineering, Web Services, Architectures, TFS, Windows Azure, Web Services API, Windows Azure Mobile..., Windows Azure Service..., Windows Azure..., Hybrid Cloud, Solution Architecture, WPF, Higher Education, Technical Leadership, SOA Governance, Educational Technology, Java, JavaScript, Lean Software..., ASP.NET, MVC, Windows Store, Windows Phone 8, Windows 8, RESTful architecture, Software Project..., SharePoint

Education
University of Baltimore   1990 — 1993
Bachelor of Science (B.S.), Business Administration / CIS

Cynthia Hammersley Cynthia Hammersley Phoenix, Arizona Area Details
Cynthia Hammersley's MediServe Experience February 2010 - January 2013
Job Sales and Marketing Strategist at Verticaliti LLC
Industry Information Technology and Services
Experience
Verticaliti LLC   November 2014 - Present
Ascendum Solutions  October 2013 - November 2014
MediServe   February 2010 - January 2013
CIO Shop Inc.   December 2003 - February 2010
CIO Shop Inc.   December 2001 - July 2006
Jamcracker  May 2000 - January 2002
Rhythms NetConnections  April 1999 - May 2000
General Dynamics Itronix  October 1997 - April 1999
Racotek  August 1993 - September 1997
Digital Equipment Corporation, now part of Hewlett Packard   July 1991 - August 1993

Skills
Marketing, Sales, Public Speaking, Public Relations, Change Management, Healthcare, Management Consulting, Entrepreneurship, Enterprise Software, Contract Negotiation, Strategic Planning, Leadership, Strategic Partnerships, Business Analysis, Vendor Management, Cloud Computing, Strategy, Business Development, Business Process, Business Process..., Executive Management, Professional Services, Solution Selling, CRM, Management, Program Management, Start-ups, Product Development

Education
University of Michigan - Stephen M. Ross School of Business   1984 — 1989
MBA, marketing

University of Colorado Boulder   1976 — 1980
BA, Business, Spanish language

Lisa Holmes Lisa Holmes Scottsdale, Arizona Details
Lisa Holmes's MediServe Experience July 2012 - January 2013
Job Realtor at Solutions Real Estate | Arizona
Industry Real Estate
Experience
Solutions Real Estate California and Arizona  April 2015 - Present
Zipp's Sports Bar & Grill   June 2009 - Present
CBRE  December 2013 - April 2015
NFS Hospitality   April 2013 - September 2013
MediServe   July 2012 - January 2013

Skills
Process Improvement, SaaS, Software Implementation, Agile Methodologies, Healthcare Information..., EHR, Salesforce.com, Training, Databases, Leadership, Requirements Analysis, Software Project..., Sales, SharePoint, Customer Service, Business Intelligence, Troubleshooting, Healthcare, Product Development, Sales Operations, Software Documentation, Team Leadership, CRM, Time Management, Project Management, Product Management

Education
Arizona State University   2007 — 2011
Bachelor of Science (B.S.), Communication, General

Mountain Pointe High School   2002 — 2006
High school diploma, General

Dustin Gardner Dustin Gardner Blackfoot, Idaho Details
Dustin Gardner's MediServe Experience June 2004 - July 2006
Job Information Technoloy Specialist at Basic American Foods
Industry Information Technology and Services
Experience
Basic American Foods  December 2007 - Present
Micron Technology  July 2006 - November 2007
MediServe   June 2004 - July 2006
BVA  2001 - 2003
Gateway  July 1999 - February 2001
CompUSA  July 1997 - February 1999

Skills
Servers, Troubleshooting, System Administration, Project Management, Active Directory, Process Improvement, Disaster Recovery, Microsoft Exchange, Data Center, Cross-functional Team..., Requirements Analysis, Integration, Testing, VMware, Backup Exec, EMC Storage, HP Servers, Dell PowerEdge Servers, Microsoft Technologies, Microsoft SQL Server, Microsoft Office..., Windows Server, Windows Services, Terminal Services, WMS Implementations, SharePoint, VMware ESX, Operating Systems, Hardware, Networking

Education
Idaho State University   1996 — 1998

Blackfoot High School   1991 — 1995

Shawn Payne Shawn Payne Scottsdale, Arizona Details
Shawn Payne's MediServe Experience February 2011 - January 2013
Job Creative Services Manager at Healthways
Industry Computer Software
Experience
Healthways  September 2014 - Present
Healthways  January 2013 - Present
MediServe   February 2011 - January 2013
Artistic Digital Services, Inc.   April 2008 - February 2011

Skills
Creative Strategy, Creative Director, Creative Services, Campaign Strategies, Campaign Management, Corporate Branding, Adobe Creative Suite, Inbound Marketing, Customer Engagement, Customer Acquisition, Customer Retention, Portrait Photography, Digital Photography, HubSpot, Wordpress, Google Analytics

Education
Kentucky Wesleyan College   2001 — 2004
Bachelor of Arts (B.A.), Communication and Media Studies, Emphasis in Advertising

Kentucky Wesleyan College   2000 — 2004
Bachelor of Arts (B.A.), Communication and Media Studies

Ginny Temple Ginny Temple Scottsdale, Arizona Details
Ginny Temple's MediServe Experience November 2008 - May 2010
Job Development and Communications Coordinator at Phoenix Boys Choir
Industry Marketing and Advertising
Experience
Phoenix Boys Choir  September 2015 - Present
Notre Dame Preparatory  June 2011 - September 2015
Temple Music Studios   June 2008 - June 2011
MediServe   November 2008 - May 2010

Skills
Public Relations, Teaching, Public Speaking, Social Media Marketing, Advertising, Marketing Communications, Strategic Partnerships, Marketing, Leadership, Social Media, Management, Marketing Strategy, Salesforce.com, Product Marketing, Cross-functional Team..., Training

Education
The University of Texas at Austin   1977 — 1981
Business, Marketing

Pamela Howard Pamela Howard Greater Philadelphia Area Details
Pamela Howard's MediServe Experience 2001 - 2006
Job SVP PeraHealth Inc.
Industry Hospital & Health Care
Experience
PeraHealth   2012 - Present
Premier  March 2006 - 2012
Premier  2006 - 2008
mediserve   2001 - 2006
MediServe Information Systems, Inc.   2000 - 2005
Hamilton Medical Supply Inc   1986 - 2000

Skills
Healthcare Information..., Salesforce.com, Healthcare, Hospitals, Cross-functional Team..., Leadership, Account Management, Team Building, Healthcare Consulting, Process Improvement, Informatics, EHR, Strategic Planning, Managed Care, HIPAA, EMR, Healthcare Industry, Sales, Healthcare Management, Health Information..., Revenue Cycle, Enterprise Software, Software Implementation, Disease Management, Project Management, CPOE, Sales Operations, Performance Improvement, Cardiology, Healthcare Reimbursement, Product Launch, Health Policy, Strategic Partnerships, Medical Devices, HL7, CRM, Healthcare Analytics, Medicare

Education
SUNY Upstate Medical Center

State University of New York Empire State College

Susan Mortensen Susan Mortensen Phoenix, Arizona Area Details
Susan Mortensen's MediServe Experience April 2005 - Present
Job Event Coordinator at MediServe
Industry Hospital & Health Care
Experience
MediServe   April 2005 - Present

Education
University of Arizona   2001 — 2004

Cal Tingey Cal Tingey Phoenix, Arizona Area Details
Cal Tingey's MediServe Experience March 2008 - Present
Job Mgr of Client Education and Inside Implementation at Mediware Information Systems
Industry Professional Training & Coaching
Experience
Mediware Information Systems  January 2013 - Present
MediServe   March 2008 - Present
Countrywide Financial Corporation  November 2005 - February 2008
Stratgic Coaching, LLC   March 2002 - November 2005
David H. Paul, Inc.   November 1999 - March 2002
San Juan College  November 1994 - November 1999
Business Resource Institute, LLC   January 1987 - November 1994

Skills
Team Building, Distance Learning, Interactive Media, Business Finance, Partnering, Economic Development, Coaching, Small Business, Strategic Planning, Leadership Development, Process Improvement, Change Management, Organizational..., Public Speaking, Mentoring, Instructional Design, Performance Management, Start-ups, Customer Relations, Budgeting, Problem Solving, Business Strategy, Team Leadership, Talent Management, Microsoft Office, Customer Service, Business Planning, Management Consulting, Account Management, Process Engineering, Operations Management, Excel, Word, Negotiation, New Business Development, Social Media, E-learning, Microsoft Excel, Microsoft Word, Education, Training, E-Learning, Budgets, Workshop Facilitation, Software Documentation, Marketing, Training Delivery, Staff Development, Captivate, Salesforce.com

Education
Golden Gate University   1985 — 1986
MBA, Financial Planning

Brigham Young University   1980 — 1985
B.S., Finance

Bonnie Irvine Bonnie Irvine Washington D.C. Metro Area Details
Bonnie Irvine's MediServe Experience 2008 - 2010
Job Implementation Specialist for Premier Application for NonEmergency Medical Transport
Industry Hospital & Health Care
Experience
Schedule Viewer, LLC   May 2015 - Present
Valley Physician Enterprise, Valley Health System   May 2012 - July 2014
Valley Physician Enterprise, Valley Health System   December 2010 - April 2012
MediServe   2008 - 2010
The Rehab Documentation Company   2006 - 2007
Admiral Management   1999 - 2005
NovaCare, Inc.   1990 - 1999

Skills
Software Configuration..., Workflow Design, Healthcare Management, Rehabilitation, Healthcare Information..., EMR, Healthcare, Process Improvement, EHR, Hospitals, Informatics, Practice Management, Software Documentation, Healthcare Consulting

Education
Central Michigan University   1984 — 1989
M.S.A., Health Service Administration

University at Buffalo   1968 — 1972
B.S., Physical Therapy

Anthony Fiandaca Anthony Fiandaca Phoenix, Arizona Area Details
Anthony Fiandaca's MediServe Experience October 2011 - January 2013
Job Professional Services Director
Industry Information Technology and Services
Experience
Mediware Rehabilitation and Respiratory Care Solutions   January 2013 - Present
MediServe   October 2011 - January 2013
Spectrasoft   January 1996 - October 2011

Education
Arizona State University   1989 — 1993
BSEE, Electrical Engineering

Loli (Blunt) Fulton Loli (Blunt) Fulton Houston, Texas Area Details
Loli (Blunt) Fulton's MediServe Experience January 2012 - May 2013
Job Assistant Director IS: Clinical Apps, Imaging Informatics, Business Intelligence EDW & Epic Reporting, Telecom
Industry Information Technology and Services
Experience
Texas Children's Hospital  December 2014 - Present
Texas Children's Hospital  May 2013 - December 2014
Mediware Information Systems  December 2012 - May 2013
MediServe   January 2012 - May 2013
MediServe   August 2007 - January 2012
MediServe   August 2006 - August 2007
Texas Children's Hospital  1999 - 2006
Travel Care USA   1998 - 1999
Texas Children's Hospital  1997 - 1998
Columbia Rehabilitation Hospital   1995 - 1997

Skills
Hospitals, Healthcare Information..., Healthcare, EHR, EMR, Healthcare Management, Informatics, HIPAA, Physicians, Epic Systems, Healthcare Consulting, Clinical Research, HL7, Cross-functional Team..., SaaS, CPOE, Training, Healthcare Industry, Software Implementation, Visio, Revenue Cycle, Change Management, Process Improvement, Management, Software Documentation, Medical Devices, Project Management, Leadership, Salesforce.com, Strategic Planning, Software Project..., Product Management, PMP, Team Building, Program Management, Sales, Quality Assurance, Managed Care, Orthopedic

Education
The University of Texas Medical Branch at Galveston   1991 — 1995
BS, Occupational Therapy