Experience
Axalta Coating Systems  February 2015 - Present
MetLife  November 2011 - February 2015
MetLife  April 2010 - November 2011
MetLife  January 2007 - March 2010
MetLife Auto & Home   October 2005 - January 2007
MetLife Auto & Home   May 2003 - September 2005

Skills
Strategic Sourcing, Consultancy, Negotiation, Contract Negotiation, Category Development, Category Management, Vendor Management, Strategy Development, Project Planning, Project Implementation, Project Coordination, Project Execution, Project Delivery, Procurement, Sourcing & Procurement, Sourcing, Global Sourcing, Financial Analysis, Chinese, Hong Kong, Fluent in Cantonese, Asia Pacific, Strategic Consulting, Relationship Development, Building Relationships, Taiwan, Professional Services, Business Analysis, Business Strategy, Business Process, International Business, Project Management, Strategy, Vendor Relationships, RFP Design, RFP Generation, Management, Cross-functional Team..., Training, Consulting, Project Portfolio..., Finance, Ariba, Process Improvement, Global Custody, Global Strategy

Education
Boston University - School of Management   2009 — 2012
MBA, Strategy & Business Analysis

The George Washington University   2005 — 2006
Masters Certificate, Project Management

Rhode Island College   2001 — 2006
Bachelor of Science (B.S.), Finance

Rhode Island College   2001 — 2006
Bachelor of Arts (B.A.), Economics

Rhode Island College   2001 — 2006
Bachelor of Science (B.S.), Management

The London School of Economics and Political Science (LSE)   2004 — 2005
Study Abroad - Economics

Experience
Era of the Engineer   March 2015 - Present
InnerCircle   January 2013 - Present
MetLife Auto & Home   June 2012 - August 2013
Bryant Marketing Association   September 2012 - May 2013
Bryant University  May 2012 - May 2013

Skills
Team Leadership, Personable, Customer Service, Customer Relations, Fundraising, French, Microsoft Excel, Marketing, Entrepreneurship, Leadership, Management, Public Speaking, Social Networking

Education
Bentley University   2013 — 2015
Finance, General

Wachusett High School

Experience
The Main Street America Group  December 2013 - Present
MetLife Auto & Home   May 2010 - December 2013
MetLife  May 2007 - May 2010
Travelers  May 2006 - May 2007
Combe Insurance Agency   January 1993 - April 2006

Skills
New Business Development, Lead Generation, Cross Selling, Recruiting, Sales Management, Operations Management, Product Training, Salesforce Training, Program Management, Sales Operations, Training, Term Life Insurance, Customer Retention, Life Insurance, Liability, Selling, Business Development, Team Building, Claims Management, Employee Benefits, Fixed Annuities, Call Centers, Cold Calling, Direct Sales, Sales Presentations, Time Management, Management, Sales Process, Health Insurance, Brokers

Education
University of Utah   1990 — 1992

Brigham Young University   1989 — 1990
Illustration

Maine College of Art   1987 — 1989
Associates of Arts program, Fine Art & Illustration

Utah State Health Insurance

Experience
American Trust Retirement  August 2014 - Present
MetLife Auto & Home   November 2009 - March 2014
Northwestern Mutual  May 2008 - June 2009

Skills
Life Insurance, Disability Insurance, Insurance, Health Insurance, Time Management, Marketing, Asset Allocation, Mutual Funds, Retirement, Sales

Education
Clarke University   2005 — 2009
Bachelor's Degree, Business Administration/Finance

Experience
It Works Global  November 2012 - Present
It Works Global  2012 - Present
MetLife Auto & Home   September 1998 - November 2013

Skills
Home Based Business, Supplements, Wellness, Wellness Coaching, Nutrition, Weight, Lifestyle, Wellbeing, Skin Care, Vitamins, Lifestyle Coaching, Sports Nutrition, Network Marketing..., Detoxification, Team Building, Skin Care Products, Body Wraps, Direct Sales, Nutrition Education, Body Contouring, Strength Training, Healthy Lifestyles, Health Education, Weight Loss Coaching, Weight Management, Network Marketing, Fitness, Weight Training, Stress Management, Stress, Prevention, Relaxation, Pain Management, Sales, Health Promotion, Women's Health, Passion for Helping..., Holistic Health, Corporations, Nutritional Counseling, Employee Wellness, Motivational Speaking, Customer Service, Training, Social Networking, Leadership, Social Media

Education
Chippewa Valley Technical College   1993 — 1996
Financial service management & Accounting

Menomonie High School   1989 — 1993

Experience
MetLife Auto & Home   September 2014 - Present
Western & Southern Financial Group  April 2008 - September 2010
Capital Wealth Management  March 2007 - February 2008
Sun Life Financial of Canada  May 2005 - October 2006
Jefferson Pilot Financial  May 2004 - May 2005
Nationwide Financial  April 2001 - April 2004
Huntington Investment Company  April 1999 - March 2001
BB&T Investment Services, Inc.   August 1996 - April 1999
The Laughlin Group   October 1992 - July 1996
Marketing One, Inc.   1985 - 1992

Skills
Sales Management, Territory Management, Recruiting, Talent Identification, Sales, Fixed Annuities, Variable Annuities, Income Annuities, Life Insurance, Sales Presentations, Product Presentations, Board Presentations, Wealth Management, FINRA Series 7, 63, 65, Investment Advisory..., Retirement Planning, Retirement Income, Series 7, Retirement, Insurance, Finance, Banking, Mutual Funds, Business Development, CRM, Series 63, Financial Services, 401k, Leadership, Relationship Management, Financial Advisory, Securities, Asset Allocation

Education
College for Financial Planning   2008 — 2008
CRPC, Retirement Planning

The American College   1980 — 1982
Chartered Life Underwriter, Insurance

Taylor University
Business Administration, Business Administration & Economics

Experience
Expedia CruiseShipCenters  October 2014 - Present
MetLife Auto & Home   December 2010 - 2013
Come Clean My House   2009 - 2010
Domestic Engineer  January 2006 - December 2008
Sacramento Metropolitan Fire District  1999 - 2005
Stewart Title of Sacramento  July 1998 - September 1999

Skills
Insurance, Claim, Property & Casualty..., General Insurance, Liability Analysis, Customer Service, Property Damage, Claims Resolution, Legal Liability, Management, Analysis, Commercial Lines, Claim Investigation, Claims Handling, Software Documentation, Professional Liability, Invoicing, Accident, Property Claims, Claims Investigations, MyLearning training,..., Call Centers, Microsoft Office, Microsoft Excel, Microsoft Word, microsoft access, PowerPoint, Windows 7, windows vista, Social Media, Social Networking, Social Skills, Email, Search Engines, Internet Explorer, Outlook, Commercial Insurance, Access, Sales, Team Building

Education
American River College   2004 — 2004
EMT Certification

Experience
Capital One  November 2013 - Present
Travelers  May 2008 - November 2013
MetLife Auto & Home   May 2006 - May 2008

Skills
Predictive Modeling, Analytics, Statistical Modeling, Data Analysis, SQL, Python, D3.js, SAS programming, Segmentation, Predictive Analytics, Data Mining, Microsoft Excel, Logistic Regression, Statistics, Time Series Analysis, Property & Casualty..., VBA, Communication, Price Elasticity, Research, Actuarial Science

Education
Bryant University
Bachelor of Arts (BA), Economics

Experience
MetLife Property & Casualty  July 2014 - Present
Metlife Auto & Home   January 2011 - July 2014
MetLife Auto & Home Insurance   November 2004 - January 2011
MetLife Auto & Home Insurance   October 2001 - November 2004
Conseco Medical Insurance   January 2001 - January 2001
Conseco Medical Insurance   January 1999 - January 2001

Skills
Insurance, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Project Management, PowerPoint, Strategic Planning, Risk Management, Property & Casualty..., Change Management, Process Improvement, Business Analysis, Negotiation, Health Insurance, Management, Data Analysis, Leadership, Training

Education
Indiana Wesleyan University   2013 — 2015
Associates in Business Administration, 4.0

Highland Community College   2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Bryant University   2012 — 2012
Certification, Six Sigma Green Belt Certification

Pecatonica High School   1991 — 1995
General Education, General Studies

Bryant University

Highland Community College
Business Administration

Experience
Adecco  February 2015 - Present
Office Team  December 2014 - Present
Amy's Treasures on Cafe Press   2009 - Present
Zion Evangelical Church and School   November 2012 - August 2014
MetLife Auto & Home   September 2011 - March 2012
Shogren Performance Marine   February 2010 - July 2010
Bridge Personnel   October 2008 - December 2008
NorthWest News Group  June 2006 - April 2008
Heartfelt Charity Cards   October 2003 - May 2006
various  October 1997 - May 2003

Skills
MS Office Suite, Photoshop, Illustrator, Facebook, Twitter, Blogging, Blog Marketing, Corel Office, act, lotus notes, Administration, Customer Service, Excel, E-commerce, HTML, Internet, Social Networking, Outlook, PowerPoint, Photography, Retail, Problem Solving, Teamwork, Teaching, Testing, Word, Writing, Windows, Wordpress, YouTube, English, website testing, Recruiting, Microsoft Excel, Microsoft Word, Telephone Skills, Management, Microsoft Publisher, Microsoft Office, Open Office, Employee Training, Cash Handeling, Cash Handling Experience, Deposits, Cash Collection, Calendaring, Executive Calendar..., Copying, Purchasing, Graphic Design

Education
College of Lake County   1997 — 1999
web page design

City Colleges of Chicago-Wilbur Wright College   1994 — 1994
Coputer Science

Triton College   1993 — 1993
Computer Scienece

Columbia College Chicago   1991 — 1993
Computer Graphics

Senn High School   1988 — 1991
high school diploma, general

Experience
E-Squared Partners, LLC   September 2014 - Present
Bickford's Grille   October 2011 - February 2015
INROADS  September 2013 - September 2014
MetLife Auto & Home   June 2014 - August 2014
Subway  September 2012 - June 2013

Skills
Customer Service, Microsoft Word, Teamwork, PowerPoint, Microsoft Excel, QuickBooks, Data Entry, Microsoft Office, Critical Thinking, Leadership, Social Media, Team Leadership, Accounting, Analysis, Networking, Food Service, Cashiering, Restaurants, Cash Handling Experience, Cash Register, Food Preparation, Cashiers, Fast-paced, People Skills, Highly detail oriented, Always Willing to Learn, Management

Education
Bentley University   2013 — 2017
Bachelor's Degree, Economics and Finance

Experience
J C Demo Insurance Group   Claims adjusterReid, Jones, McRory & WilliamsJuly 1999 - December 2000
Indiana Lumbermans   July 1998 - August 1999
MetLife Auto & Home   January 1997 - January 1998
Cigna property & casualty  June 1995 - January 1997
Lincoln Insurance Group   June 1994 - September 1995
Markel  July 1994 - July 1995
Victoria Fire & Casualty   July 1989 - March 1993

Education
Baldwin Wallace University   1988 — 1992
Bachelors of Arts, Criminal Justice & Business Administration

Experience
MetLife Auto & Home   December 2011 - Present
Independent Marketing Consultant  June 2011 - December 2011
The Mergis Group  June 2011 - December 2011
Capital Design   December 2009 - September 2010
AT Cross  August 2007 - May 2008
Unicom Technology Group, Inc.   August 2006 - August 2007
Providence Black Repertory Company   September 2002 - August 2006
Log On America  November 1998 - November 1999

Skills
Social Media Marketing, Strategic Planning, Email Marketing, Campaign Management, Management, Marketing, SEO, Trade Shows, Copywriting, Affiliate Marketing, Brochures, Budget, Catalogs, Proofreading, Web Marketing, Non-profits, Direct Mail, Team Leadership, Social Networking, Nonprofits

Education
Rhode Island School of Design   2008 — 2011
Certificate, Advertising Design

Bryant University   2002 — 2006
B.S. in Business Administration, Marketing

Experience
MetLife Auto & Home   December 2013 - Present
Fine Art Design by Spitale   May 2001 - Present
Relph Benefit Advisors  September 2007 - December 2013
Sedgwick James  June 1993 - July 1997

Skills
Health Insurance, Employee Benefits, Strategic Planning, Insurance, Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Team Building, Marketing, Event Planning, Microsoft Office, Sales, Outlook, Account Management, Human Resources, Qualifying Prospects, Group Insurance, Property & Casualty...

Education
Bryant & Stratton College - Henrietta   1982 — 1983
Insurance Licensing course

Greece Arcadia High School   1978 — 1982

Experience
Hanover Insurance  December 1998 - Present
MetLife  March 2005 - August 2008
METLIFE AUTO & HOME   March 2005 - August 2008
Hanover Insurance  July 2004 - February 2005
The Hanover Insurance Group  June 1998 - February 2005
Hanover Insurance  June 1998 - July 2004
Liberty Mutual Insurance  January 1996 - January 1998
The Hanover Insurance Group  January 1992 - January 1995

Skills
Claim, Employee Benefits, Liability, Contract Negotiation, Insurance, Program Management, Subrogation, Casualty, Claim Investigation, Legal Writing, Analysis, Legal Liability, Negotiation, Property & Casualty...

Education
Assumption College
Liberal Arts Program

KEAN COLLEGE OF NEW JERSEY
Commercial Recreation

Experience
Powers, McNalis, Torres, Teebagy Luongo   February 2008 - September 2015
United Automobile Ins. Co   2007 - 2008
Massachusetts Juvenile Court Department   2006 - 2007
Grayer & Dilday   2004 - 2006
MetLife Auto & Home   2005 - 2005

Education
Boston University School of Law   2003 — 2006
Juris Doctor

Boston University   1999 — 2003
B.A., Political Science

Boston University Honors Program at Oxford University   2002 — 2002
British Politics and History

Experience
Brown University  January 2014 - Present
Loomio   September 2013 - Present
Kaplan Consulting LLC   January 2000 - Present
Institute for Conservation Leadership  March 1991 - Present
RI Commerce Corporation   2015 - 2015
Ian Axford Fellowship, Fulbright New Zealand   January 2013 - August 2013
Third Sector New England  January 2011 - January 2013
MetLife Auto & Home   September 1991 - December 1999
The Ground Round Inc.   September 1988 - December 1990

Skills
Non-profits, Executive Coaching, Coaching, Leadership Development, Strategic Planning, Organizational..., Board Development, Mentoring, Organizational Change, Mergers, Teaching, Mergers & Acquisitions, Nonprofits, Grant Writing, Team Building, Community Outreach, Fundraising, Change Management, Public Speaking, Start-ups, Training, Leadership, Management, Performance Management, Consulting, Governance, Workshop Facilitation, Grants, Volunteer Management, Public Policy, Philanthropy, Government, Community Development, Social Entrepreneurship, Program Development, Program Management, Non-profit..., Strategy

Education
Brown University   1978 — 1982
BA, American Civilization

Harvard University Graduate School of Education
MEd., Organization Development

Experience
Flo's ComfortCare   April 2013 - Present
MetLife Auto & Home   January 2011 - March 2013

Skills
Insurance, Sales, Leadership, Healthcare, Employee Benefits, Sales Management, Team Building, Direct Sales, Customer Service, Sales Operations, New Business Development, Strategic Planning, Cold Calling, Home Health, MRDD,..., Medication..., Training

Education
Premier Choice Health Services   2013 — 2013
Certified CPR and First Aid, Public Health

Central Michigan University   1992 — 1997
Master's degree, Business Administration and Management, General

Norfolk State University   1978 — 1981
BA, Business

Experience
Insperity  October 2011 - Present
TechSandBox   November 2012 - Present
The Venture Forum   November 2011 - Present
Smugglers Notch Ski and Snowboard Club   2013 - Present
Basement Solutions of New England, Inc.   May 2003 - October 2011
ADP  April 1998 - May 2003
ADP  April 1994 - March 1998
Lynch, Ryan & Associates   January 1993 - April 1994
MetLife Auto & Home   September 1987 - January 1991

Skills
Performance Management, Recruiting, Human Resources, Employee Relations, Employee Benefits, Employee Engagement, Management, Training, Strategy, CRM, Payroll, Strategic Planning, Deferred Compensation, Start-ups, Coaching, New Business Development, Leadership, Sales, Business Strategy, Entrepreneurship, Program Management, Sales Operations, Business Intelligence, Talent Management, Small Business

Education
University of Rhode Island   1990 — 1992
MSILR, Labor & Industrial Relations

Bryant University   1983 — 1985
BSBA, Economics

Experience
Utica National Insurance Group  January 2015 - Present
CCMSI  November 2010 - June 2014
MetLife Auto & Home   April 1998 - March 2010
Firemans Fund Insurance Company  July 1989 - January 1998
John Hancock Property and Casualty   1989 - 1998
HANOVER INSURANCE COMPANY  January 1986 - January 1987
AMERICAN INTERNATIONAL ADJUSTMENT COMPANY   January 1986 - January 1986
LIBERTY MUTUAL INSURANCE COMPANY  January 1983 - January 1986

Skills
Property Damage, Casualty, Property & Casualty..., Claim, Process Improvement, Budget, Customer Satisfaction, Claims Management, Liability, Litigation Management, Workers Compensation, Insurance, Subrogation, Claim Investigation, Legal Liability, Commercial Lines, Product Liability, Budgets, General Insurance, Liability Analysis, Training, Commercial Insurance, Casualty Insurance

Education
Colby College   1979 — 1983
BA, Business & Mathematics

Georgetown Jr-Sr High School   1974 — 1979
HS Diploma, Business

Experience
MetLife Auto & Home Insurance Company   November 2014 - Present
MetLife Auto & Home   January 2009 - October 2014
MetLife  January 2006 - December 2008
MetLife  January 2003 - December 2005
MetLife  January 2001 - December 2002
MetLife  August 1998 - December 2000
MetLife Auto & Home   July 1989 - July 1998

Skills
Program Management, Process Improvement, Customer Relations, Market Research, Corporate Communications, Internal Communications, Leadership Development, Business Planning, Employee Engagement, Customer Satisfaction, Business Relationship..., Management, Customer Service, Strategy, Strategic Planning, Analysis, Leadership, Business Analysis, Team Leadership, Business Process..., Vendor Management, Sales, Insurance, Risk Management, Claim, Customer Experience, CRM, Talent Management, Cross-functional Team..., Performance Management, Call Centers, Training, Project Management, Project Planning, Account Management, Business Development, PMO, New Business Development, Change Management, Team Building, Customer Retention, Coaching, Executive Management, Relationship Management, Property & Casualty..., Sales Management, Organizational..., Outsourcing, Recruiting, Operations Management

Education
University of New Hampshire   1985 — 1989
BA, Communications

Bryant University
Project Management Certification

Experience
LexisNexis  January 2015 - Present
Agency Administrators, Inc.   May 2014 - January 2015
LexisNexis  February 2013 - May 2014
The Providence Mutual Fire Insurance   March 2011 - February 2013
Plymouth Rock Assurance Corporation  October 2005 - December 2010
Great American Insurance / Infinity Property & Casualty Insurance Company   May 2000 - October 2005
Great American Insurance  May 2000 - September 2005
Town Shops USA, LLC   January 2000 - January 2002
MetLife Auto & Home   January 1996 - January 2000

Skills
Property & Casualty..., Insurance, New Business Development, Claims Management, Sales, Commercial Insurance, Commercial Lines, Casualty, Marketing, Management, Liability, Underwriting, Claim, General Insurance, Umbrella Insurance, Risk Management, Strategic Planning, Competitive Analysis, Team Building, Account Management, Business Development, Negotiation, Product Management, Sales Operations

Education
Boston College   1991 — 1995
Bachelor of Arts, School of Education

Wethersfield HS   1987 — 1991

Experience
Allstate  May 2012 - Present
Allstate  August 2011 - May 2012
Allstate  June 2011 - August 2011
Allstate Insurance  July 2009 - June 2011
MetLife Auto & Home   September 2003 - July 2009
Liberty Mutual  May 2000 - September 2003
Liberty Mutual Insurance  1997 - 2000

Skills
Liability, Negotiation, Claim, Property & Casualty..., Insurance, Claims Management, Claim Investigation, Liability Analysis, General Insurance, Litigation Management, Claims Handling, Claims Resolution, Litigation, Claims Investigations, Training, Auto Claims, Casualty Claims, Umbrella Insurance, Property Damage, Personal Injury, Automobile Liability, Personal Lines Auto, Excess, Insurance Adjusting, Casualty Insurance, Leadership

Education
Albany Law School of Union University   2004 — 2007
M.S., Legal Studies

Penn State University   1996 — 2000
B.S., Spanish with Applied Business Option, Insurance Minor

Experience
MetLife Auto & Home   April 2015 - Present
Adlife Marketing & Communications  May 2013 - February 2015
The AroundCampus Group  May 2012 - August 2012

Skills
Social Media Marketing, Sales, Advertising, Facebook, PowerPoint, Time Management, Marketing, Microsoft Word, Microsoft Office, Teamwork, Microsoft Excel, Marketing Communications, Communication Skills, Social Media Advertising, Social Media..., Organization, Outstanding..., Digital Marketing, Twitter, Content Development

Education
Bryant University   2009 — 2013
Bachelor of Science in Business Administration, Marketing major. Double minor in Communication & Psychology

Coventry High School   2005 — 2009

Experience
Web Insurance Network, Inc.   January 2012 - Present
The WIN Group   January 2011 - Present
Agent Gurus Network   December 2007 - Present
Pathway Insurance   December 1999 - Present
MetLife Auto & Home   September 1998 - September 2001

Skills
Search Engine..., SEO copywriting, Insurance Marketing..., Social Media, Social Media Marketing, Social Marketing, Sales Management, Operations Management, Commercial Insurance, Umbrella Insurance, Life Insurance, Property & Casualty..., SEO Audits, Creative Writing, Speech Writing, Sales Process, Web Development, Web Services, Web 2.0, Web Content, Web Project Management, Web Analytics, Video Production, Videography, Commercials, Digital Marketing, Direct Marketing, Insurance, Marketing, SEO, Fixed Annuities, Sales, Health Insurance, Long-term Care, Brokers, Term Life Insurance, Universal Life, Accident, Estate Planning, Medicare, Customer Retention, Small Business, Retirement, Disability Insurance, Insurance Brokerage, Whole Life, Employee Benefits, Critical Illness, Professional Liability, Retirement Planning

Education
Cincinnati State Technical and Community College   1987 — 1988
Technical

Experience
MetLife Auto & Home   October 1995 - Present

Skills
Liability

Education
Bridgewater State University   1987 — 1991
Bachelor of Science (B.S.), Sociology

Experience
St. Olaf College  March 2013 - July 2015
St. Louis Park High School  January 2011 - March 2013
Bethune elementary   2012 - 2013
Bethune Elementary   2012 - 2013
MetLife Auto & Home   January 2009 - July 2011
Burnsville High School  December 2009 - January 2011
St. Olaf College  2007 - December 2009
American Family Insurance  2005 - 2007
MN West   2002 - 2006
University of MN Golden Gopher Football   1999 - 2002

Skills
Teaching, Football, Athletes, Coaching, PowerPoint, Word, Microsoft Office, Excel, Budgeting, Sports, Event Management, Team Building, Mentoring, Fundraising, Strategic Planning, Social Media, Budgets, Microsoft Word, Public Speaking, Sports Management, Marketing, Athletic Administration, Athletics, Curriculum Design, Microsoft Excel, Nonprofits, Staff Development, Sports Marketing, Management, Time Management, Leadership, Higher Education, Event Planning, Curriculum Development, Program Management

Education
University of Minnesota-Twin Cities   2000 — 2002
Masters in Education - Applied Kinesiology, Coaching, Education

Bemidji State University   1997 — 2000
Bachelor of Science, Physical Education

Worthington Community College   1995 — 1997
A.A., Physical Education, Health and Coaching

Worthington High School   1992 — 1995

Experience
Nationwide Insurance  April 2012 - Present
Nationwide Insurance  August 2002 - April 2012
MetLife Auto & Home   July 1997 - August 2002

Skills
AIC, Insurance, Large Loss, Property & Casualty..., Claim, General Insurance, Management, Negotiation, Liability

Education
Central College   1985 — 1989
Bachelor of Arts (B.A.), Business Administration and Management, General

Experience
MetLife Auto & Home   March 2005 - Present
The Hanover Insurance Group  December 1992 - Present
Hanover  June 2004 - March 2005
The Hanover Insurance Group  June 1998 - February 2005
Hanover  June 1998 - July 2004
Liberty Mutual Insurance  January 1996 - January 1998
allmerica  January 1992 - January 1995

Education
Assumption College
Liberal Arts Program

KEAN COLLEGE OF NEW JERSEY
Commercial Recreation

Experience
MetLife Direct   December 2012 - Present
MetLife Auto & Home   June 2011 - December 2012
MetLife Bank  May 2008 - May 2011
BlackRock  January 2008 - May 2008
Dynamic Digital Advertising   January 2007 - January 2008
ICT Group  December 2005 - May 2007

Skills
Editing, Marketing, Marketing Communications, Direct Marketing, Marketing Strategy, Creative Direction, Branding & Identity, Copywriting, Project Management, Relationship Management, Email Marketing, Copy Editing, Social Media Marketing, Digital Marketing, Leadership, Social Media, Corporate Branding, Management, Graphic Design

Education
West Virginia University   2010 — 2012
Master of Science (M.S.), Integrated Marketing Communications

Cabrini College   2004 — 2007
Bachelors, English and Communications

Experience
MetLife Auto & Home   May 2011 - Present

Education
Pepperdine University, The George L. Graziadio School of Business and Management   2003 — 2005
MBA

California State University-Long Beach   1985 — 1990
BA

Experience
MetLife  April 2003 - Present
MetLife Auto and Home  2000 - 2003
MetLife Auto & Home   1999 - 2000
MetLife Auto & Home   1997 - 1999
MetLife Auto & Home   1995 - 1997
MetLife Auto & Home   1988 - 1995

Skills
Leadership, Team Leadership, Insurance, Business Analysis, Budgets, Finance, Risk Management, Process Improvement, Customer Service, Program Management, IT Strategy, Financial Analysis, Strategic Planning, Vendor Management, Sarbanes-Oxley Act, Internal Audit, Management, Analysis

Education
Cleveland State University
BBA, Accounting

John Carroll University
MBA, Business

Experience
MetLife  March 2009 - Present
MetLife Auto & Home   2004 - Present
MetLife Auto & Home   2009 - 2010

Education
Bryant University
Project Management

Experience
Metlife Auto & Home   December 2012 - Present
American Income Life  November 2011 - April 2012
Looking for employment -system scheduler   December 2008 - November 2011
Teradata  October 2007 - December 2008
NCR Corporation  February 1984 - October 2007

Skills
Microsoft Office, Unix, SQL

Education
Ashford University   2010 — 2012
Bachelor of Science, Health Care Administration

University of Phoenix   2009 — 2011
Bachelor of Science, Business Management

Sinclair Community College   1979 — 1992
Associate, Computer Information Systems & Business Management

Experience
Brown and Brown Insurance of Nashville   August 2011 - Present
FIRST HORIZON INSURANCE AGENCY   2008 - 2011
Crye-Leike Insurance Agency   December 2005 - January 2008
MetLife Auto & Home   July 2003 - January 2006
Nationwide Insurance  June 2002 - February 2003
MetLife  July 1999 - May 2002

Skills
Umbrella Insurance, Insurance, Workers Compensation, Liability, Inland Marine, Homeowners, Licensed Property, Motorcycle, Renters, Property, General Insurance, Casualty, Customer Service, Property, Sales, Casualty Insurance, Underwriting

Education
California State University-Northridge   1977 — 1981

Experience
MetLife Auto & Home   January 2002 - Present
MetLife  January 1985 - December 2001

Skills
PMP, Visio, Program Management, Application Development, Project Management, MS Project, Technical Writing, Vendor Management, Contract Negotiation, Requirements Gathering, Business Analysis, Software Development, Testing, Process Improvement, Insurance, Requirements Analysis, Project Portfolio..., SDLC, Business Requirements, Software Project..., Cross-functional Team..., Management

Education
Bryant University
Certificate in Computer Information Systems

The George Washington University
Masters Certificate in Project Management

University of Rhode Island
Bachelor of Arts, Journalism

University of Rhode Island
Master of Business Administration (MBA) (unfinished)

Experience
MetLife  July 2008 - Present
MetLife Auto & Home   2008 - Present
American Power Conversion  1995 - 2000

Skills
Strategic Planning, Product Marketing, Marketing Strategy, New Business Development, Marketing, Product Management, Competitive Analysis, Business Strategy, Cross-functional Team..., Sales, Market Research, Strategy, Product Development, Sales Management, Analytics, Strategic Partnerships, Market Analysis, Direct Marketing, Marketing Management, Market Planning

Education
City University of New York-College of Staten Island   1987 — 1991
BS, Engineering

City University of New York-College of Staten Island   1987 — 1991
BS, Engineering

Experience
Barry University  October 2011 - Present
MetLife Auto & Home   March 2009 - September 2011
FranklinCovey  June 2004 - October 2008

Skills
Microsoft Office, Management, Public Speaking, Strategic Planning, Customer Service, Training, Leadership Development, Team Building, Microsoft Excel, Leadership

Education
Barry University   2015 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.9

College of Lake County   2012 — 2015
24 credits toward Nursing program (ADN), Nursing

City Colleges of Chicago-Olive-Harvey College   1985 — 1987
48 Credit Hours in General Education, 3.9

Experience
Innovation Group  June 2007 - March 2008
MetLife Auto & Home   November 1994 - June 2004

Education
New Horizons   2008 — 2009
Certificate, Microsoft Solution Development

Bryant University   2001 — 2002
Certificate, Client Server

New England Institute of Technology   1988 — 1992
BS, Computer Science

Experience
Metlife Auto & Home   1995 - Present
The Hartford  1993 - 1995

Education
The University of Connecticut School of Law   2000 — 2002
LLM, Insurance Law

California Western School of Law   1987 — 1990
JD, Law

University of Richmond   1982 — 1986
BA, Economics

Experience
MetLife Auto & Home   November 2009 - Present

Education
Clarke University   2005 — 2009
B.A., Business Administration w/ Finance emphasis

Experience
MetLife  March 2012 - Present
MetLife  June 2008 - March 2012
MetLife Auto & Home   April 2004 - March 2006
Progressive Insurance  1991 - 1995

Skills
Property & Casualty..., Insurance, Underwriting, Customer Retention, Program Management, Strategic Planning, Project Management

Education
Webster University   2002 — 2005
Masters, Business Administration

Cleveland State University   1988 — 1991
BA, History

The University of Akron   1985 — 1988
AAS, Criminal Justice

Experience
MetLife  July 2015 - Present
Liberty Mutual Insurance  August 2014 - June 2015
MetLife  May 2014 - August 2014
MetLife Auto & Home   November 2008 - May 2014
MetLife Auto & Home   May 2007 - October 2008
MetLife  May 2003 - May 2007

Skills
Statistics, Insurance, Actuarial Science, VBA, SAS, Actuarial, Reserving, Data Mining, Property & Casualty..., Analytics, Data Analysis, Access, Excel, Microsoft Office, PowerPoint, Word, SPSS, Microsoft Excel

Education
Boston University   2001 — 2003
MS, Actuarial Science

Peking University   1998 — 2000
Master of Science (MS), Accounting

Central University of Finance and Economics   1994 — 1998
Bachelor's degree, Economics

Experience
Securian Financial Group  April 2010 - Present
MetLife Auto & Home   January 2000 - December 2008

Skills
Business Analysis, Insurance

Education
Century College   2009 — 2012
Business Administration

Experience
nSphere  May 2011 - March 2012
Boston University School of Law  September 2010 - December 2010
MetLife Auto & Home   June 2009 - August 2009
Massachusetts Superior Court  May 2008 - August 2008

Skills
Legal Writing, Legal Research, Civil Litigation, Criminal Law, Research, Westlaw, Litigation, Corporate Law, Securities Regulation

Education
Boston University School of Law   2010 — 2011
LL.M., Banking and Financial Law, 3.33

Boston University School of Law   2008 — 2010
J.D.

Northeastern University School of Law   2007 — 2008

Boston University   2005 — 2007
B.S., Criminal Justice

The George Washington University

Illinois Mathematics and Science Academy
High School

Experience
Baldwin & Lyons, Inc.   April 2014 - Present
Travelers Insurance  April 2010 - April 2014
Sallie Mae  June 2009 - April 2010
Warwick Partners K, LLC   April 2008 - May 2009
MetLife Auto & Home   May 2005 - October 2007
Ball State University  May 2004 - October 2005

Skills
Leadership, Workers Compensation, Loans, Liability, Insurance, Claim, Property & Casualty..., Casualty, Claims Management, Commercial Insurance, Property Damage, General Insurance, Customer Service, Liability Analysis

Education
Ball State University   2003 — 2009
Bachelor's Degree, Criminal Justice and Criminology, Finance

Experience
Department of Interior-Office of Strategic Employee and Organizational Development   February 2012 - Present
NNSA  March 2011 - February 2013
NNSA  December 2009 - March 2011
ASTD-TCC  2005 - 2009
ASTD-TCC  2005 - 2009
BlueCrossBlueShield of Minnesota   September 2002 - 2009
ASTD-TCC  2007 - 2008
Blue Cross Blue Shield of Minnesota  September 2002 - July 2006
MetLife Auto & Home   June 1999 - September 2002

Skills
MBTI, Leadership Development, Organizational Change, Organizational..., Executive Coaching, Coaching, Change Management, Team Building, Organizational..., Process Improvement, Program Management, Leadership, Performance Management, Workshop Facilitation, Management, Executive Development, Strategic Planning, Talent Management, Consulting

Education
Royal Roads University   2005 — 2006
Certification, Certified Executive Coach

University of St. Thomas - Opus College of Business   1996 — 2001
MBA-Human Resources, Organizational Development and Training

Augustana University (SD)   1974 — 1976
BA, Education

Experience
eHealth Inc  June 2015 - Present
C.H. Robinson   January 2015 - March 2015
MAPFRE / Commerce West Insurance   August 2012 - December 2014
AAA Insurance, Sparks, NV   September 2011 - July 2012
MetLife Auto & Home   March 2007 - September 2011
Reno Radio Representatives  December 2006 - December 2007
Reno Gazette-Journal  May 2002 - May 2006

Skills
Sales, Insurance, Property & Casualty..., Commercial Insurance, Umbrella Insurance, Homeowners, Life Insurance, Customer Service, Account Management, Marketing, Renters, Term Life Insurance, Management, Long-term Care, Fixed Annuities, Disability Insurance, Employee Benefits, Marketing Strategy, Strategic Planning, Motorcycle

Education
California State University-Sacramento   1993 — 1996
Bachelor of Arts (B.A.), Communication Studies

Sierra College   1990 — 1993
Associate of Science (AS), Marketing

Experience
The Hartford  June 2011 - Present
Hartford Insurance  November 2008 - November 2010
Illinois Casualty Co.   November 2007 - June 2008
The Hartford  January 2007 - November 2007
MetLife Auto & Home   February 2001 - December 2006
CNA  June 1997 - January 2000
Farmers Insurance  August 1989 - June 1997

Skills
Liability, Claim, Personal Injury, Litigation, Property & Casualty..., Claims Management, Property Damage, Insurance, Casualty, Legal Liability, Commercial Insurance, Commercial Lines, Underwriting, Workers Compensation, Litigation Management, Life Insurance, Subrogation, Claim Investigation, Liability Analysis, Claims Handling

Education
Aurora University   1986 — 1988
BA, Business Administration

Experience
AAA of Southern New England   December 2010 - Present
Homesite Insurance  August 2004 - April 2010
Autopart International  August 2002 - August 2004
MetLife Auto & Home   December 1989 - August 2002
Allstate Insurance  May 1982 - December 1989

Skills
Operations Management, Customer Service, Insurance, Leadership, Program Management, Claim, Management, Vendor Management, Claims Management, Strategic Planning, Property & Casualty..., Customer Satisfaction, Call Center, New Business Development, Risk Management, Negotiation, Sales, Call Centers, Casualty, Coaching, Subrogation, Strategy, Underwriting, Process Improvement, Start-ups, Team Building, Business Strategy, Training, Account Management, General Insurance

Education
Bryant University
BS, Business Administration & Marketing

Northeastern University
Licensed MA Automobile Damage Appraiser, Auto Physical Damage

Experience
Pekin Insurance  November 2011 - Present
MetLife Auto & Home   July 2007 - November 2011
MetLife Auto & Home   November 2001 - July 2007

Skills
Claim Investigation, Property, Claims Management, Liability, Property Damage, Subrogation, Customer Service, Claims Handling, Homeowners, PowerPoint, Property & Casualty..., Claim, Insurance, Legal Liability, Property, Casualty Insurance, Commercial Insurance

Education
Fox Valley Technical College   2012 — 2012
Property claims

Ball State University - College of Business   1996 — 2001
Bachelor of Science, Insurance and Risk Management

Experience
Tennessee Homes   July 2012 - Present
Tullahoma Utilities Board  December 2009 - July 2012
The Hobbs Agency   December 2008 - June 2012
MetLife Auto & Home   March 2007 - March 2009
Farmers Insurance Group of Companies  August 2006 - March 2007
Worth Sporting Goods, Inc   February 2001 - August 2006
Aprimo, Inc.,   November 2000 - February 2001
Thinkpath Inc  March 2000 - October 2000
Electronic Data Systems (EDS)   December 1996 - January 2000
Concentric Computer Services   November 1994 - December 1996

Skills
New Business Development, Business Development, Small Business, Business Analysis, Business Process..., Business, Investments, Investment Properties, Investors, Investment Strategies, Alternative Investments, Personal Branding, Personality, Professional Services, Professional Experience, Negotiation, Contract Negotiation, Rehabbing, Lease Options, Property Management, Property & Casualty..., Life Insurance, Health Insurance, Insurance, Management, Event Management, Project Management, Account Management, Management Consulting, Operations Management, Risk Management, Real Estate Transactions, Commercial Real Estate, Real Estate Financing, Computers, Technology, Information Technology, Sales, Sales Management, Direct Sales, Presentations, Public Speaking, Motivational Speaking, National Speaker, Engaging Public Speaker, Business Networking, Leadership, CEOs, MBA, Video Production

Education
University of Phoenix - Franklin, TN   2005 — 2007
Master of Business Administration (MBA), 3.9

Anderson University   1989 — 1993
BA, Religion/Religious Studies & Business

Fox Senior High School   1985 — 1989
High School Diploma

Experience
Aon  April 2014 - January 2015
Design Mill, Inc.   2009 - 2013
MetLife Auto & Home   1995 - 2006

Skills
Risk Management, Analysis, Process Improvement, Compliance, DoD, DCAA, DCMA, Insurance, Training, Internal Audit, Organizational..., CMMI, Customer Service..., Market Research, Contract Management, Research Proposals, Government Contracting, Quality Assurance, QuickBooks, CRM, Team Building, Government, Proposal Writing, Business Process..., Security Clearance, Change Management, Human Resources, Organizational..., Leadership Development, Project Management, Project Planning, Policy, Program Management

Education
Ashford University   2009 — 2015
Bachelor's degree, Organizational Management

Experience
Gallagher Grace/Mayer   March 2012 - Present
MetLife Auto & Home   May 2007 - March 2012
State Farm Insurance  August 2002 - April 2007
First Data Corporation  August 1987 - December 1995

Skills
Property & Casualty..., Whole Life, Insurance, Universal Life, Health Insurance, Term Life Insurance, Umbrella, Auto, Home, Legal Liability, Liability, Professional Liability, Microsoft Office, Sales, Umbrella Insurance

Education
Adelphi University
Bachelor of Science (BS), Business Administration and Management, General

Experience
MetLife  September 2012 - Present
MetLife Auto & Home   May 2007 - September 2012

Skills
VB.NET, VB6, Web Development, FileNet, Microsoft SQL Server, Java, Kofax, Kodak, Exchange Connectivity, Systems Analysis, Visual Basic, Insurance, SQL, Databases, Business Analysis, SOA

Education
Bryant University   2004 — 2010
Bachelors, Information Technology

Community College of Rhode Island   2002 — 2004
Associate's Degree, Computer Science - Programming

Experience
MetLife Auto & Home   March 1975 - December 2009

Education
Bryant University   1967 — 1971
BS, Business Administration

Experience
MetLife Auto & Home   RecruiterMaxim Healthcare ServicesAugust 2006 - November 2007
Target  April 2006 - September 2006

Education
California State Polytechnic University-Pomona   2002 — 2006
BS, Major in Management and Human Resources, Minor in Business Law

Experience
MetLife Auto & Home   February 2009 - Present
American Family Insurance  January 2003 - January 2009

Education
Riverland Community College   2001 — 2003
AA

Brown College   1999 — 2000
Computer Programming

Experience
IDEXX Laboratories  2014 - Present
MetLife Auto & Home   February 2013 - 2014
FairPoint Communications  2009 - 2011
Mason Property Services   February 2004 - March 2009

Skills
Operations Management, Direct Sales, Sales, Account Management, Management, Sales Process

Education
Colby College   1992 — 1996

Experience
MetLife Global Operations   July 2015 - Present
MetLife  July 2015 - Present
MetLife Auto & Home   November 1989 - Present
MetLife Auto & Home   November 1989 - Present
Compass Insurance Investigations   September 1986 - October 1989
United Community Insurance Co   May 1984 - September 1986

Skills
Insurance, Claim, Casualty, Liability, Leadership, Life Insurance, Disability Insurance, Term Life Insurance, Investments, Project Management, Process Management, Customer Satisfaction, Vendor Management, Hands-on leader, Goal-driven leader, Analytics, Problem Solving, Customer-focused, Financial Audits, Quality Management, Reinsurance, Innovation, Root Cause Analysis, Service Delivery, Vendor Contracts, Budget Forecasts, Budget Estimating, Budget Proposals, Personnel Matters, Supervisory Skills, Progressive Discipline, Change Champion, Quality Operations, Public Speaking, Writing, Presentation Production, Community Outreach, Diversity & Inclusion, Diversity Program..., Hiring Employees, Interview Skills, Financial Metrics, Training, Claims Management, Professional Liability, Legal Liability, Operating Models, Property, General Insurance, Enterprise Risk...

Education
CPCU   2013 — 2018
Insurance

Babson College   2008 — 2008
nondegree program, Entrepreneurship/Entrepreneurial Studies

State University of New York at Albany   1980 — 1984
Bachelor of Arts (B.A.), Political Science and Government

Experience
MetLife Auto & Home   September 2012 - Present
Fireman's Fund Insurance Company  2004 - 2012

Skills
Claim, Inland Marine, Property, Property & Casualty..., Claims Management, Commercial Lines, Commercial Insurance, Insurance, Property Damage

Education
American International College   1973 — 1977
BA, Liberal Arts