Metro One Telecommunications
Industry: Telecommunications company
DescriptionMetro One Telecommunications was a provider of directory assistance headquartered in Beaverton, Oregon with 35 call centers. Headquarters: Beaverton, OR Founded: 1989 Defunct: 2008 Founders: Kevin Anderson, Patrick M. Cox Subsidiary: Infone LLC
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Metro One Telecommunications Employees
LifePlan Financial, LLC July 2011 - Present
The Well Church April 2008 - June 2011
U.S. Energy Services, Inc. February 2008 - June 2011
U.S. Energy Services, Inc. January 2006 - January 2008
Metro One Telecommunications September 2000 - June 2005
Skills
Account Management, Project Management, Strategic Planning, Financial Analysis, Outstanding people..., Analysis, Contract Negotiation, Team Building, Team Leadership, Public Speaking, Budgets, Sales, Process Improvement, Management
Education
College for Financial Planning 2011 — 2014
Financial Planning
Bethel University 1999 — 2003
BA, Business Marketing
Morningstar School of Ministry 2003 — 2005
Los Angeles Superior Court April 2009 - November 2014
Los Angeles Superior Court January 2007 - March 2009
Los Angeles Superior Court December 2005 - December 2006
Los Angeles Superior Court November 2003 - November 2005
Metro One Telecommunications December 2001 - August 2002
20th Century Products September 1998 - August 2000
AmeriGas August 1997 - September 1998
Sears Credit Central November 1991 - August 1997
Skills
Legal Writing, Criminal Law, Accounting, Analysis, Account Reconciliation, Human Resources, Training, Research, Courts, Filing, Conflict Resolution, Employment Law, Data Entry, Microsoft Excel, Outlook, SPSS, Microsoft Word, PowerPoint, Microsoft Office, Government, Organizational..., Leadership Development, Customer Service, Nonprofits, Organizational..., Policy, Performance Management, Talent Management, Coaching, Team Building, Employee Training, Career Development, Employee Engagement, Public Speaking, Leadership
Education
Alliant International University-Fresno 2011 — 2015
Master of Arts in Organizational Behavior, Organizational Behavior Studies, A
University of Phoenix 2010 — 2015
Master of Science (M.S.), Psychology, B
University of Phoenix 2005 — 2010
Bachelor of Science (B.S.), Management
Alliant International University 2015 — 2018
PsyD, Organizational Development
BIOSYSTEMS (representing Stryker Spine) March 2008 - Present
Stryker Spine Agency March 2008 - Present
Hampton Inn July 2006 - March 2008
Metro One Telecommunications March 2001 - March 2006
Education
Salem State College 2003 — 2007
Bachelor of Arts (B.A.), Art and Elementary Education
Salem State University 2003 — 2007
B.A, Art; Elementary Education
St. Mary's Episcopal Church August 2010 - Present
Church Divinity School of the Pacific 2005 - 2010
Metro One Telecommunications May 2001 - June 2005
Network Commerce October 1999 - April 2001
Motiv Systems, Ltd. 1996 - 1997
Skills
Liturgy, Church Administration, Church Growth, Preaching, Expository Preaching, Prayer, Church Events, Worship, Pastoral Care, Public Speaking, Non-profits, Teaching, Research, Microsoft Office, Editing, Event Planning, Training, Social Media, Software Development, Java
Education
Church Divinity School of the Pacific 2005 — 2010
Master of Divinity (M.Div.)
Graduate Theological Union 2005 — 2010
Master of Arts (M.A.), Liturgical Studies
Highlander Cycling Imports September 2009 - September 2013
Wilco 2005 - 2009
Metro One Telecommunications 1995 - 2002
Image One 1991 - 1995
Skills
Employee Training, Sales, Training, Strategic Planning, Process Improvement, Leadership, Project Management, Team Building, Coaching, Business Strategy, Account Management, Editing, Writing, Customer Service, Microsoft Office, Social Media Marketing, Marketing, Market Research, Online Research, Event Planning, Advertising, Campaign Strategies, Presentations, Presentation Development, Result Oriented Approach, Strategy, Entrepreneurship, Public Speaking, Management, Business Development, Leadership Development, Marketing Strategy, New Business Development
Education
National University 1992 — 1996
Bachelor's, Business Communications
Seminary of Spritual Peacemaking, Ashland, OR 2003 — 2006
Master of Divinity (MDiv)
The Children's Learning Center July 2013 - June 2014
National Jewish Health March 2012 - May 2012
Rocky Mountain Elementary School, Adams 12 Five Star Schools January 2012 - March 2012
University of Colorado Boulder, Speech Language & Hearing Center September 2010 - December 2011
Kentrox March 2006 - November 2008
Metro One Telecommunications February 2001 - October 2005
XO Communications August 2000 - February 2001
Interactive Northwest, Inc. January 1996 - August 2000
Skills
Speech, Language Disorders, Autism Spectrum..., TBI, Aphasia, Treatment, Speech and language..., Dysarthria, Dysphagia, MBSS, Articulation, PreK-Elementary School..., Oral Motor, Communication Disorders, LSVT, Cognition, C, Ethernet, Software Development, Interventions, Troubleshooting, Pediatrics, Rehabilitation, Voice Disorders, Technology Needs..., Software Documentation, AAC, Voice Therapy
Education
University of Colorado at Boulder 2010 — 2012
Master of Arts (MA), Speech-Language Pathology, 3.82
Portland State University 2009 — 2010
Speech & Hearing Sciences, postbaccalaureate program
New Mexico State University 1989 — 1993
Bachelor of Science, Computer Science
Los Alamos High School
Mesa Logistics Group March 2013 - Present
Phoenix International August 2009 - March 2013
Fastrans Logistics March 2005 - August 2009
Metro One Telecommunications May 2000 - November 2005
Skills
Project Management, Customs Regulations, Warehousing, Customer Service, Customer Satisfaction, Contract Negotiation, Transportation, Negotiation, Logistics, Operations Management
Education
Southwestern Illinois College 2012 — 2016
Associate's Degree, Business Administration and Management, General
Spectrum Brands March 2015 - Present
AppleOne Employment Services July 2014 - September 2014
Verizon Wireless December 2012 - May 2014
US Census Bureau 2009 - 2011
DS Water's of America March 2007 - September 2008
Cingular Wireless November 2006 - March 2007
Charter Communications January 2005 - November 2006
Metro One Telecommunications July 2001 - May 2003
Skills
Microsoft Word, Microsoft Excel, Typing at 40 word per..., Customer Service, Customer Satisfaction, Call Centers
Education
Citrus College
Associate of Art's, Social; Behavioral Sciences
Matador East January 2010 - January 2011
Horizon Air January 2007 - January 2008
Amazing Online Marketing January 2002 - January 2005
Metro One Telecommunications January 1999 - January 2001
BendNet January 1995 - January 1999
Central Oregon Community College January 1995 - June 1995
Skills
Programming, Software Development, Web Design, Security, Servers, Networking, Unix, Perl, Aircraft Maintenance, Aviation Maintenance, Aircraft, Bartending, Food & Beverage, Restaurants, Restaurant Management, Food Service, Menu Development, Recording
Education
Portland Community College 2012 — 2015
Associate's Degree
Portland Community College 2004 — 2006
Associate's Degree
Hillsboro Aviation 2001 — 2004
Private Pilot Certificate, Instrument Rating
Exploring New Opportunities August 2015 - Present
TydenBrooks SPG December 2014 - August 2015
Kimberly-Clark January 2014 - December 2014
Kimberly-Clark April 2009 - December 2013
Jackson Safety, A Division of Kimberly-Clark July 2007 - April 2009
Access Point Medical February 2006 - August 2006
Metro One Telecommunications November 1997 - July 2005
Everest & Jennings April 1992 - April 1996
United States Air Force August 1983 - March 1990
Skills
Process Improvement, Leadership, Cross-functional Team..., Account Management, Strategy, Call Centers, Management, Change Management, Team Leadership, Customer Service, Training, Customer Satisfaction, Team Building, Budgets, Salesforce.com, CRM, Project Planning, Sales Operations, Operations Management, Strategic Planning, Analysis, B2B, Telecommunications, Key Account Management, Human Resources, Manufacturing, Sales Management, Supply Chain, Forecasting, Negotiation, New Business Development, Product Management, Project Management, Recruiting, Vendor Management, Coaching, Integration, Continuous Improvement, Product Development, Inventory Management, Customer relationship, Business Integration, Global customer support, Business Process..., Strategic A3 planning, Capability development, Workforce optimization, SAP, SAP BI, Supply Chain Management
Education
Leiden University 1985 — 1991
Bachelor Degree (HEAO) Soesterberg Air Force Base (The Netherlands, 1991)
Hobsons June 2014 - Present
Rentrak July 2013 - April 2014
Portland State University March 2006 - July 2013
Metro One Telecommunications June 2001 - March 2006
Metro One Telecommunications April 1998 - June 2001
T.H.I.S. Computer Solution, Inc. 1995 - 1998
Skills
Linux System..., C, C++, Python, Databases, System Administration, Programming, PL/SQL, RHEL, Linux
Education
Portland State University
Bachelor of Science, Computer Science (with a minor in English)
Motor Club of America Career Network (TVC Marketing) April 2013 - April 2014
The Charlotte Observer June 2013 - September 2013
T-Shirt Subdivision 2011 - January 2013
McDonald's Corporation August 2006 - January 2011
Metro One Telecommunications September 2006 - September 2007
Kiddie Farms CDC August 2005 - July 2007
Southern Inventory Retail Specialists April 2006 - April 2007
Skills
Computer Graphics, Microsoft Office, Adobe Creative Suite, Highly Ambitious, Digital Media, Progressive Discipline, Drawing, Organizational Behavior, Go Getter, Persuasiveness, Management, Beauty, Customer Service, Curriculum Design, Early Childhood..., Teaching, Teamwork, Advertising
Education
DeVry University 2009 — 2011
Associate of Arts (A.A.), Web Page, Digital/Multimedia and Information Resources Design
King's College 2008 — 2009
Diploma, Graphic Design
Central Piedmont Community College 2005 — 2005
NC Early Childhood Credentials I & II, Early Childhood
Metro One Telecommunications April 1999 - September 2008
SGI January 1996 - December 1998
Skills
Networking, Program Management, Customer Satisfaction, Customer Service, Telecommunications, Team Building, Customer Experience, Customer Retention, Wireless, Microsoft Word, Team Leadership, Microsoft Excel, VoIP, Call Centers, PowerPoint, Troubleshooting, Training
Education
Heald College 2011 — 2013
Associate of Science (AS), Criminal Justice/Law Enforcement Administration
CTG Contracted to Xerox October 2012 - March 2013
Northwest Software Inc April 2011 - June 2012
Oregon State Police June 2010 - November 2010
Solberg Adams LLC April 2007 - November 2009
Northrop Grumman Mission Systems February 2006 - April 2007
Metro One Telecommunications June 2003 - November 2005
Check Into Cash January 2001 - January 2002
Tektronix Inc January 2000 - January 2001
Skills
Quality Assurance, Contract Negotiation, Customer Service, Customer Relations, Technical Recruiting, Biometrics, Financial Management, Recruiting, Contract Recruitment, Candidate Generation, Qualifying Candidates, Extending Offers, Technology Recruitment, Screening Resumes, Phone Screens, Technical Positions, Corporate Recruiting, Contract to Perm, PC Recruiter, Skill Marketing, Client/Hiring Manager..., Financial Recruiting, Strategic Recruitment..., Talent Mining, Talent Pipelining, Building Strong..., Candidate Retention, Closing Candidates, IT Recruitment, Corp-Corp, Recruitment Advertising, Toll Free, Local Access, Carrier Relationships, LD, Cost Reduction Solutions, Wireless Expense..., Telecom Expense..., Telecommunications..., Identity Verification, Criminal Records, NCIC, Fingerprint, AFIS, Audit Reports, Interviews, Managerial Finance, Internet Recruiting, Temporary Placement, Applicant Tracking...
Education
Portland Community College 2012 — 2014
Portland Community College 2008 — 2009
University of Phoenix 2001 — 2004
Bachelor of Science
Tigard High School 1991 — 1995
Vertical Screen, Inc. April 2014 - Present
Prudential Financial October 2007 - April 2013
McCallion Staffing Specialists September 2004 - October 2007
Kelly Services August 2004 - September 2006
YMCA June 2002 - September 2006
Metro One Telecommunications September 2003 - July 2004
Indiana University of Pennsylvania September 2001 - August 2003
Skills
Process Improvement, Customer Satisfaction, Team Building, Customer Experience, Lotus Notes, Customer Service, Call Centers, Insurance, Customer Retention, Leadership, Access, Coaching, Training, Quality Assurance, Employee Benefits, Performance Management, Employee Training, Management, Team Management, PowerPoint, Teamwork, Vendor Management, Microsoft Excel, Team Leadership, Program Management, CRM, Analysis, Business Analysis, Account Management, Software Documentation, Business Process..., Change Management, Risk Management, Visio, Sales, Operations Management, Banking, Recruiting, Project Management, Data Analysis, Cross-functional Team...
Education
Vertical Screen (Internal Training) 2014 — 2015
Occupational Health and My Record Tracker Representative, Immuization, Background, Occupational Health, Licenses and Contracting Screening
Penn State University 2013 — 2014
Project Management Certificate Program, Project Management, 4.0
Montgomery County Community College
Associate's degree
Prudential (Internal Training)
Life Agent, Group Insurance
Stonebridge Golf Centre Ltd March 2010 - August 2014
NeuLion Inc August 2013 - May 2014
Metro One Telecommunications June 2007 - March 2008
Skills
Hospitality Industry, Video Editing, Audio Editing, Final Cut Pro, Script-writing, Microsoft Excel, Microsoft Word, Adobe Audition, Communication Skills
Education
Brooklyn College 2011 — 2013
radio and television, Radio and Television, A
Suffolk County Community College 2009 — 2011
radio and television, Radio and Television, A
Gadget Ninja June 2014 - Present
JPMorgan Chase January 2010 - December 2013
Metro One Telecommunications October 1997 - January 2006
Skills
Customer Service, Motivation, Teaching, Strategic Planning, Building Relationships, Coaching, Customer Experience, Mortgage Banking, Management, Training, Call Centers, Mortgage Lending, Project Management, People Skills, Team Building, Loan Origination, Recruiting, Team Leadership, Default, Employee Training, Loans, Leadership Development, Talent Acquisition, Customer Satisfaction, Leadership, Telecommunications, Operations Management, Mortgage Modification, Troubleshooting, Customer Retention, Project Planning, Loss Mitigation, Quality Assurance, Performance Management, Nonprofits, Human Resources, Credit
Education
California State University-Sacramento 1991 — 1994
Communications
CenturyLink 2008 - Present
Netcom Services Corporation July 2008 - October 2008
Affiliated Computer Services July 2005 - July 2008
Metro One Telecommunications February 1999 - April 2002
Skills
Excel Application..., Microsoft Excel, Pivot Tables, Microsoft Word, Outlook, MPLS, VoIP, Leadership, CRM, Account Management, Call Center, Sales, Customer Service, Telecommunications, Team Leadership, Team Building, Project Management, Troubleshooting, Coaching, Customer Satisfaction, Microsoft Office, Performance Management, Change Management, Networking, Management, Leadership Development, Windows, Contract Management, Training, Process Improvement, Salesforce.com, Business Development, Negotiation, Call Centers, Human Resources, Marketing, Sales Operations, Strategy
Education
Highline College 2002 — 2004
Associate of Arts, Business Administration
Central Washington University
Bachelor of Science, Business Administration
InComm February 2012 - Present
Code Grail June 2011 - August 2011
SPSU September 2009 - April 2011
Roulac Global Places November 2006 - July 2008
Bloomingdale's April 2004 - October 2006
Metro One Telecommunications May 2000 - March 2003
Skills
SharePoint, SQL, Java, Databases, ASP.NET, Troubleshooting, Software Development, Team Leadership, C#, Linux, Microsoft SQL Server, Web Services, XML, Eclipse, Agile Methodologies
Education
Southern Polytechnic State University 2009 — 2012
M.S., Computer Science
Morehouse College 2002 — 2007
B.A., Psychology
Community Music School of Webster University October 2011 - Present
Junior Achievement of the Upper Midwest January 2013 - May 2013
Magnet Works, Ltd. May 2008 - August 2011
Commerce Bank February 2008 - May 2008
Community Music School of Webster University August 2005 - February 2008
Vatterott College April 2005 - August 2005
Vatterott College February 2005 - April 2005
Metro One Telecommunications June 1997 - February 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Training, Employee Training, Call Centers, Administrative..., Administrative Work, Music, Musicians, Singing, Flute, Guitar
Education
Missouri Baptist University 2011 — 2016
Master of Arts in Teaching (MAT), Music, K-12
Webster University 2012 — 2013
Master's in Arts in Teaching (MAT), Music, K-12
Webster University 1994 — 1997
Bachelor's degree, Music
Mineral Area College 1992 — 1994
Associate of Arts (AA), Music
Salvation Army January 2004 - Present
Realcomp II Ltd March 2001 - October 2012
American Blind And Wallpaper Factory/Decoratetoday.com January 2000 - January 2001
Metro One Telecommunications January 1997 - January 2000
Skills
Customer Service, Communicative Skills, Phonetics, Training Facilitation, Teaching, Always Punctual, Computer Information..., Windows, Social Media..., Superior Work Ethic, True Team Player, SAP, Salesforce.com, Cloud Computing, Cloud Applications, Word Processing, Data Entry, Microsoft Office, Telecommunications, Call Center, Call Tracking, Shipping, Order Processing, Accounts..., Administrative Work, Logistics, Transportation, Delivery Operations, CRM databases
Education
Eastern Michigan University 2004 — 2010
Bachelor's, Social Studies Teacher Education
Schoolcraft College 1999 — 2004
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
William D. Ford Vocational School 1994 — 1996
Certificates, Computer Information Systems (CIS), Word Processing, Data Entry
Plymouth Canton Salem High School
Diploma
Deluxe Corporation August 2013 - Present
Omnitrition International, Inc. August 2013 - Present
Doherty Top Talent January 2013 - June 2013
iQor (Dept of Education) July 2011 - September 2012
Wells Fargo June 2007 - June 2011
Metro One Telecommunications August 2004 - May 2007
Skills
Call Centers, Customer Service, Sales, Communication, Customer Satisfaction, Customer Retention, Account Management, Multi Tasking, Outlook, Microsoft Word, Microsoft Excel, Office Administration, Dependable Team Player, Flexible to Change, Multi-line Phone, Computer Proficiency, Typing, Supervisory Experience, Process Improvement, Work Well Independently, Organization, Highly Detailed, Highly motivated..., Goal Seek, Team Building, Fitness, Time-efficient
Education
Deluxe Corporation 2014 — 2014
Certificate of Completion, Internal Development Program
LifeTime Academy 2013 — 2013
ACE Certified Group Fitness Instructor, Group Fitness
Minnesota School of Business-Brooklyn Center 2004 — 2005
Diploma, Massage Therapy/Therapeutic Massage
Cambridge Isanti High School 1996 — 1999
Diploma
ATTC Manufacturing March 2015 - Present
Vora Corporate Services February 2012 - March 2015
Board Member Charitable Action Committee - Ascendum Solutions, LLC February 2012 - March 2015
Vantiv June 2011 - February 2012
Luxottica Retail August 2010 - February 2011
Hennegan September 2007 - April 2010
Great Oaks Vocational School December 2005 - September 2007
Metro One Telecommunications July 2000 - December 2005
BanTec 1998 - 1999
Skills
Payroll, Human Resources, Program Management, Onboarding, Employee Benefits, Recruiting, Talent Acquisition, Employee Relations, PeopleSoft, HRIS
Education
Thomas More College 2009 — 2013
Business, Business Management, 3.568
Great Oaks Institute of Technology and Career Development 1979 — 1981
Accounting/Computing
Deer Park High School 1978 — 1981
Sacramento County Adult Protective Services November 2006 - Present
Metro One Telecommunications April 1998 - January 2006
Education
California State University-Sacramento 2011 — 2016
Business, Accounting
Landmark Chrysler Dodge Jeep of Morrow June 2015 - Present
Nalley BMW December 2014 - May 2015
Global Imports MINI September 2013 - November 2014
Global Imports BMW October 2012 - September 2013
Global Imports BMW October 2012 - February 2013
Global Imports MINI December 2011 - October 2012
LiFE Nightclub August 2010 - October 2012
The Gidewon Group January 2004 - January 2011
Interstate Restoration Group September 2005 - October 2007
Metro One Telecommunications January 2001 - January 2004
Skills
Marketing, Sales, Budgets, Customer Service, Time Management, Microsoft Excel, Teamwork, Marketing Strategy, Customer Retention, Operations Management, Hospitality, Team Leadership, Event Planning, Social Media, Advertising, Project Planning, Automotive, Social Networking, Team Building, Project Management, Automobile, Event Management, Vehicles, Strategic Planning, Social Media Marketing, Automotive Aftermarket
Education
Art Institute of Atlanta 2010 — 2013
Hospitality Management
American Intercontinental University 2004 — 2005
Interior Design
Morris Brown College 2001 — 2002
Business Administration/Architecture
SocialLottoPool.com November 2012 - Present
Ultra Electronics - ProLogic February 2014 - November 2014
Booz Allen Hamilton July 2012 - February 2014
ManTech August 2009 - July 2012
Metro One Telecommunications May 2004 - January 2006
Skills
Software Development, Integration, Java, Analysis, Scrum, SQL, jQuery, Eclipse, Software Engineering, Grails, Hadoop, Artificial Neural..., Linux
Education
Ashford University 2010 — 2012
Masters of Business Administration, Information Systems
Virginia Commonwealth University 2004 — 2009
Bachelor of Science, Computer Science
Ricoh Americas Corporation August 2014 - Present
MBCI July 2012 - July 2014
Xerox April 2010 - May 2012
DHL November 2006 - December 2009
Metro One Telecommunications January 2000 - January 2006
Skills
Call Centers, Training, Customer Service, Team Leadership, Performance Management, Program Management, Employee Training, Conflict Resolution, Research, Microsoft Excel, Customer Satisfaction, Data Analysis, Customer Experience, Employee Relations, Performance Improvement, Project Planning, Microsoft Word, Interviews, Coaching, Teamwork, Hiring, Human Resources, Problem Solving, Schedules, Job Scheduling, Order Processing, Oracle Applications, Citrix, Master Scheduling, Payroll, Customer Retention, Team Building, Vendor Management, PeopleSoft, Quality Auditing, Performance Appraisal, Negotiation, Software Documentation, CRM, Recruiting, Employee Benefits, Operations Management, Employee Engagement, Applicant Tracking..., Temporary Placement, Mentoring, Billing Process, Communication, Leadership
Education
Prairie View A&M University 1990 — 1992
PNC Financial Services June 2006 - Present
Metro One Telecommunications March 2000 - June 2005
IKON Document Services September 1995 - January 1999
Skills
SQL, Microsoft Office, Call Center, Excel, Databases, Dialers, Operations, Microsoft Excel, Call Centers, Analysis, Access, Forecasting, Interviews, Data Analysis, Hiring, Team Leadership, Customer Service, Team Building, Sales, Management, Strategic Planning
Education
Community College of Allegheny County 1993 — 1996
Associate's degree, Business Management
Indiana University-Purdue University at Indianapolis 1993 — 1996
Broadcasting
Meridian Knowledge Solutions March 2015 - Present
Atlantic Exhibits October 2006 - March 2015
Micron Technology 2004 - 2006
Capitol Exhibit Services, Inc. 2003 - 2004
Metro One Telecommunications 2001 - 2003
Skills
Adobe Acrobat, Adobe Creative Suite, Brochures, Graphic Design, Graphics, InDesign, Layout, Outlook, Pre-press, QuarkXPress, Trade Shows, Image Manipulation, Concept Development, Marketing, Exhibit Design, Event Planning, Digital Printing, Offset Printing, Digital Illustration, Creative Strategy, Visual Communication, Advertising
Education
ECPI College of Technology
Bachelor of Science (BS), IT Business Management
Ashley Furniture HomeStores of Metro New York & New Jersey September 2015 - Present
(C) Systems, LLC March 2014 - August 2015
Prudential Financial December 2009 - February 2014
Prudential Financial October 2007 - December 2009
Horizon Blue Cross Blue Shield of New Jersey June 2007 - October 2007
Horizon Blue Cross Blue Shield of New Jersey April 2006 - June 2007
Horizon Blue Cross Blue Shield of New Jersey November 2005 - April 2006
Horizon Blue Cross Blue Shield of New Jersey October 2003 - November 2005
IDT Corporation April 2003 - August 2003
Metro One Telecommunications May 2002 - April 2003
Skills
Financial Reporting, Accounts Receivable, Account Reconciliation, General Ledger, Financial Accounting, Microsoft Excel, Financial Analysis, Customer Service, Journal Entries, Lotus Notes, Accounting, Oracle Applications, Monthly Close Process, PeopleSoft, Transaction Management, Discrepancy Resolution, PAM for Securities, BlackRock Aladdin, Internal Audit, External Audit, Customer Support, Accruals, Investment Management, Asset Management, Oracle General Ledger, Portfolio Management, Portfolio Performance..., Issue Resolution, Team Leadership, Employee Training, Project Coordination, Journal Entries Approval, New Asset Value..., Trade Reconciliation, Cash Management, Supervisory Experience, Quick Study, Versatility, Financial Impairment..., Financial Security..., Financial Security Moves, Cognos, Bloomberg Terminal
Education
American InterContinental University Online 2011 — 2013
Master of Business Administration (MBA), Finance, 4.0
Saint Peter's University 1999 — 2003
Bachelor of Science (B.S.), Accounting
Thomson Reuters 2005 - Present
Thomson West 2000 - 2005
Infospace 1999 - 2000
Metro One Telecommunications 1997 - 1999
Microlytics 1994 - 1997
Custom Solutions 1993 - 1994
IBM 1991 - 1993
Skills
Java, XML, Oracle, Linux, Spring
Education
Florida Atlantic University 1991 — 1993
MCS, Computer Science
Rochester Institute of Technology 1986 — 1990
BS, Computer Science
Thermogen January 2015 - Present
Saladax Biomedical, Inc. 2007 - Present
Pivotel Group - Australia 2006 - Present
MetroOne Telecommunications 2008 - June 2015
Metro One Telecommunications 2008 - June 2015
Perpetua Power Source Technologies October 2014 - December 2014
Pac-West Telecomm 2011 - 2011
Columbia Ventures Corporation 2005 - 2011
Hemcon Medical Technologies 2001 - 2004
Columbia Ventures Corporation 1995 - 2001
Skills
Mergers & Acquisitions, New Business Development, Mobile Devices, Business Development, Telecommunications, Change Management, Start-ups, Strategic Partnerships, Strategy, Business Strategy, Restructuring, Strategic Planning, Cloud Computing, Executive Management, Business Planning, Marketing Strategy, Managed Services, Product Management, Financial Analysis, Project Management, Real Estate, Product Development, Venture Capital, Cross-functional Team...
Education
Willamette University College of Law 1982 — 1985
JD, Corporate, M&A
Harvard University 1976 — 1980
BA, Economics
self March 1998 - Present
FullSwing Films October 1996 - Present
Creative Channel Services July 2007 - November 2009
Johnson Services January 1997 - November 2009
MSI January 2002 - March 2006
Excell Marketing October 1997 - June 2001
Metro One Telecommunications 1994 - 1996
Skills
Film, Directing, Social Media, Acting, Video Production, Entertainment, Marketing, Social Networking, Editing, Social Media Marketing, Trade Shows, Advertising
Education
Tigard High School 1989 — 1992
Portland Community College
Business Administration; Journalism
Hewlett-Packard February 2012 - Present
HPE 2015 - 2015
HPE 2015 - 2015
HPE 2014 - 2015
HP Software January 2007 - February 2012
Mercury-HP June 2005 - December 2006
Metro One Telecommunications 2001 - 2004
Skills
SaaS, Performance Center, ITIL, Quality Center, Availability, SiteScope, PPM, Troubleshooting, Teamwork, HP, Software Documentation, Servers, Application Lifecycle..., Databases, Communication, Load Testing, Cloud Computing, Management, CRM, Integration, Software Development, Agile Methodologies, Enterprise Software, Unix
Education
AMA University 1992 — 1994
Computer Engineering
Saint Andrews School 1990 — 1993
High School, High School Diploma
Oregon Employment Department - Oregon City July 2009 - Present
State of Oregon - Employment Department November 2008 - Present
EthicsPoint August 2008 - September 2008
Metro One Telecom January 1999 - April 2008
Metro One Telecommunications 1999 - 2008
Image One April 1992 - April 1999
Skills
Coaching, Leadership, Training, Management, Employee Relations, Customer Service, Employee Training, Interviews, Call Center, Human Resources, Leadership Development, Policy, Time Management, Customer Satisfaction, Program Management, Call Centers, Career Development
Education
Ohio University
Liberal Arts, English, Art
Centerlogic, Inc. March 2008 - Present
Comcast Cable December 2005 - February 2008
Metro One Telecommunications June 2000 - November 2005
Skills
Call Centers, Cloud Computing, Project Management, Security, Networking, Account Management, Time Management, Troubleshooting, Sales, Solution Selling, SaaS, Direct Sales, Customer Service, Servers, Disaster Recovery, Team Building, Microsoft Exchange, Network Administration, Leadership, System Administration, Call Center, Professional Services, Network Security, Integration
Education
Southern Oregon University 1996 — 1997
BS, Human & Organizational Communication
Oregon Institute of Technology 1992 — 1994
AA, General Studies
Call Center Solutions 4U / Gary Patrick Consulting January 2008 - Present
Xerox July 2013 - June 2015
ACCENT Marketing 2011 - 2013
Sears Holdings Corporation 2009 - 2011
Metro One Telecommunications September 2001 - June 2008
Metro One Telecommunications March 1999 - September 2001
US Army January 1992 - January 1999
Skills
Call Center, Team Building, Customer Retention, Process Improvement, Operations Management, Leadership, Management, Recruiting, Call Centers, Training, Budgets, Executive Management, Public Speaking, Employee Training, Change Management, Program Management, Human Resources, Management Consulting, CRM, Sales Management, Coaching, Customer Satisfaction, Sales, Leadership Development, Customer Experience, Project Planning, Time Management, Project Management, Networking, Negotiation, Strategy, Customer Service, Performance Management, Vendor Management, Workforce Management, Employee Benefits, Personnel Management, Hiring, Consulting, Start-ups, Team Leadership, Sales Operations, Outsourcing, Organizational..., Business Process..., Business Development, Account Management, Strategic Planning, New Business Development, Cross-functional Team...
Education
Columbia College
BBA, Business Management
US Army
NWEA August 2014 - Present
BoxVentures March 2013 - June 2013
Wells Fargo May 2004 - March 2006
Wells Fargo March 2003 - April 2004
Metro One Telecommunications August 2002 - March 2003
Skills
Project Management, Sales Management, Retail Banking, Commercial Banking, First Time Home Buyers, Branch Banking, Customer Service, Customer Retention, Risk Management, Leadership
Education
Borough of Manhattan Community College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Writing and Literature, Sophomore
Portland Community College 2006 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Freshman
Engel Vision and Imaging Lab (University of Minnesota) May 2013 - May 2014
ANGST Laboratory (University of Minnesota) May 2013 - April 2014
Psychology Department (University of Minnesota) January 2013 - May 2013
AllianceOne September 2008 - November 2009
Metro One Telecommunications August 2007 - May 2008
Skills
Statistics, Editing, Microsoft Office, Project Management, Creative Writing, Comic Art, HTML, Book Illustration, Proofreading, Communication, Research, MLA, APA, fMRI, Matlab, SPSS, AP Style, Chicago Style, Basic CSS, Google Apps, Writing
Education
University of Minnesota-Twin Cities 2011 — 2014
Bachelor of Arts (B.A.), English & Psychology; Neuroscience Minor
Minneapolis College of Art and Design 2007 — 2008
Comic Art
Green-Go Tires November 2012 - Present
Chula Vista Marina & RV Resort December 2011 - April 2012
First Student Transportation May 2005 - December 2008
Metro One Telecommunications August 2001 - November 2004
Education
Southwestern Community College
Associate of Art, Accounting
Associated Technical College
San Diego State University
Bachelor of Science, Business Administration/Finance
ADP August 2011 - February 2013
ADP August 2007 - August 2011
ADP February 2007 - August 2007
Global Payments March 2005 - October 2006
Builders' Hardware and Specialty Company September 2003 - March 2005
Metro One Telecommunications 1999 - 2003
Skills
ADP Payroll, Accounts Payable, Accounts Receivable, Administrative..., Employee Benefits, Employee Training, Financial Reporting, Financial Statements, Accurate Data Entry, Microsoft Excel, Microsoft Word, Account Management, Records Management, HRIS, Human Resources, Benefits Administration, Payroll, Administrative..., Employee Relations, Training, Customer Service, Time Management
Education
Morgan State University 1999 — 2003
Bachelor of Arts (BA), Sociology Minor Criminal Justice, 3.033
Frostburg State University 1996 — 1998
N/A- Transferred to Morgan State University, Spanish and Justice Studies
Accenture April 2014 - Present
ZS Associates June 2013 - March 2014
Forest Laboratories July 2010 - June 2013
Forest Laboratories July 2007 - July 2010
Forest Laboratories November 2004 - July 2007
Walgreens January 2004 - September 2005
Metro One Telecommunications May 2001 - August 2002
Skills
SDLC, Business Analysis, Software Documentation, Vendor Management, Pharmaceutical Industry, Data Analysis, Process Improvement, Access, Project Management, SharePoint, Visio, Quality Assurance, Photoshop, Phase Forward InForm, Microsoft Technologies, Information Technology, Technical Writing, Graphic Design, Leading Edge..., Active Directory, DNS, Medidata, Metastorm, Analysis, Training, Management, Requirements Gathering, Requirements Analysis, Business Process..., Data Warehousing, Microsoft Exchange, Microsoft Outlook, iPhone Support, iPad Support, Android Support, TCP/IP, Secure FTP, Ubuntu, Unix
Education
Rutgers, The State University of New Jersey-Newark 2001 — 2006
Bachelor's of Arts, Information Systems
ECPI University August 2010 - Present
Nonstop Delivery March 2010 - June 2012
US Navy January 2006 - January 2010
Metro One Telecommunications March 2005 - September 2005
Skills
Supply Chain, Supply Chain Management, Logistics, Logistics Management, Warehousing, Transportation, Shipping, Customer Service, Sales, Strategic Sourcing, Supply Management, Inventory Management, Operations Management, 3PL, Transportation...
Education
ECPI College of Technology 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Network Security
2004, Griggs International Academy 2004 — 2004
High School Diploma
2004, Old Dominion Job Corps 2004 — 2004
Certificate, Business Office Technology
Party Pals April 2011 - Present
Time Warner Cable December 2009 - November 2010
Time Warner Cable October 2006 - November 2009
Metro One Telecommunications December 1997 - October 2000
Skills
Event Planning, Event Management, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Customer Satisfaction, Public Relations, Public Speaking, Corporate Events, Account Management, Call Centers, Community Outreach, Training, Editing, Social Networking, Events Coordination
Education
San Diego State University - College of Extended Studies 2013 — 2014
Professional Certificate in Meeting and Event Planning, Meeting and Event Planning, Pass
University of San Diego 1990 — 1994
BBA, Business Administration
San Diego State University-California State University
Meeting and Event Planner Certificate - in process
Community Association Partners, LLC May 2014 - Present
Arcadia Security & Patrol, Inc. August 2011 - Present
Netflix October 2006 - July 2011
Metro One Telecommunications October 2000 - March 2006
Skills
Customer Satisfaction, Supervisory Skills, Training, Call Centers, Customer Service, Call Center, Coaching, Data Entry, Customer Experience, Process Scheduler, Team Leadership, Microsoft Excel, Team Building, Interviews, Telephone Skills, Schedules, Hiring, Payroll, Troubleshooting, Outlook, Workforce Management, Microsoft Office, Performance Management, Metrics, Microsoft Word, Data Analysis, Quality Assurance, Fax, PowerPoint, Performance Reviews, Problem Solving, Mentoring, Feedback, Billing, Excel, Word, Customer Relations, Promotions, Morale, Performance Appraisal, Spreadsheets, Interviewing, Policy, Payroll Processing, New Hire Orientation, Public Speaking
Education
Portland Community College 2011 — 2014
Associate's Degree, Business Administration, 3.90
Southwood High School 1996 — 1998
North Caddo High School 1994 — 1996
The Innocent Justice Foundation May 2013 - Present
Home Care February 2012 - February 2013
Snug Harbor for Kids June 2011 - March 2012
J. Crew November 2002 - January 2008
Metro One Telecommunications May 2002 - August 2002
Pasadena City College July 1999 - February 2001
Skills
Merchandising, Visual Merchandising, Retail, Fashion, Apparel, Customer Service, Inventory Management, Styling, Microsoft Office, Microsoft Excel, Store Management, Sales, Microsoft Word, Loss Prevention, Fashion Design
Education
Fashion Institute of Design & Merchandising 2002 — 2004
Associate of Arts (A.A.), Fashion/Apparel Design
Pasadena City College
Daimler Trucks North America August 2011 - Present
Vesta April 2008 - August 2011
Daimler Trucks North America (Previously Freightliner) July 2007 - April 2008
TransUnion, LLC October 2006 - July 2007
Qsent, Inc. September 2000 - October 2006
Metro One Telecommunications April 1997 - August 2000
Electric Lightwave Incorporated 1995 - 1997
Wy'East Color 1988 - 1995
Skills
Disaster Recovery, Firewalls, VMware, Active Directory, Network Administration, Networking, Network Security, Virtualization, Data Center, Security, IT Management, Operating Systems, TCP/IP, Servers, Unix, Troubleshooting, Cisco Technologies, System Administration
Education
Portland State University 1988 — 1991
Bachelor of Science, Computer Science
Best Buy February 2015 - Present
HealthEast December 2012 - February 2015
HealthEast November 2010 - December 2012
HealthEast October 2006 - November 2010
HealthEast May 2004 - October 2006
Coborn's Inc. September 2001 - May 2005
HealthEast 2004 - 2005
Metro One Telecommunications 2001 - 2003
The Pillsbury Company 2000 - 2001
Skills
Security, Information Security, TCP/IP, SIEM, Cisco Technologies, CISSP, Vulnerability Management, Network Security, ArcSight, Network Traffic Analysis, PCI DSS, IDS, IPS, Cisco IronPort WSA, Firewalls, FireEye, HIPAA, Symantec Endpoint..., Checkpoint Security, Troubleshooting, SSL Certificates, DNS management, DHCP, Nessus, Nmap, Linux System..., Cisco IOS, IT Security Policies, Wireless Networking, Microsoft Technologies, Squid, Information Systems, PKI, EnCase, Tufin, TippingPoint IPS, Linux Desktop, pfSense, Oracle Administration, PL/SQL, ASP.NET, Healthcare Information..., Agile Methodolgy, Cisco CSM, Lancope StealthWatch, ITIL
Education
St. Cloud State University 2001 — 2005
BS, Business Computer Information Systems (BCIS)
Roseville Area High School, Roseville, MN 1996 — 1999
Luth Research April 2010 - Present
Luth Research March 2006 - April 2010
Metro One Telecommunications 1999 - 2002
Santana High School 1988 - 1992
Education
Grossmont College 1992 — 1994
Choices of Orange County May 2008 - March 2012
Chapman House, Inc June 2007 - August 2010
Children and Family Futures August 2008 - January 2009
Mental Health Systems Inc/SASCA 2008 - 2009
SASCA January 2008 - September 2008
Metro-One Telecommunications February 2002 - March 2004
Wheelan Construction May 1989 - January 2004
USAF November 1980 - November 1984
United States Air Force January 1980 - January 1984
Skills
Public Speaking, Research, Grant Writing, Psychotherapy, Software Documentation, Training, Customer Service, Budgets, Leadership, Event Management, Recruiting, Quality Control, Data Analysis, Report Writing, Accounts Payable, Payroll, Accounts Receivable, Newsletters, Web Site Production, System Administration, Anger Management, Family Therapy, Program Development, Case Managment, Crisis Intervention, Mental Health Counseling, Group Therapy, Team Building, Coaching, Mental Health, Social Services, Community Outreach, Behavioral Health, Motivational..., Treatment
Education
California State University-Fullerton 2006 — 2008
Bachelors, Human Services
California State University-Fullerton 2006 — 2008
MS Degree Program; Bachelor's, progress; Human Services
Santiago Canyon College 2004 — 2006
A.A, Liberal Arts/Communications
AT&T Mobility 2006 - Present
T. Herrington, MD 2005 - 2006
Metro One Telecommunications 2004 - 2005
Education
Bryman College 2004 — 2005
MA, Medicine
Renton Technical College 2001 — 2002
MA, Medicine
Bellevue College 2000 — 2001
Major: Psychology - Minor: Criminal Forensics
Daiichi Sankyo, Inc. August 2014 - Present
Daiichi Sankyo, Inc. May 2009 - August 2014
Daiichi Sankyo, Inc. November 2007 - May 2009
Daiichi Sankyo, Inc. April 2006 - November 2007
Daiichi Sankyo, Inc. March 2004 - April 2006
Daiichi Sankyo, Inc. September 2002 - March 2004
Schering-Plough Pharmaceuticals December 2001 - May 2002
Metro One Telecommunications 2000 - 2002
Skills
SAP, Process Improvement, Visio, Business Analysis, Project Management, Performance Management, Software Documentation, Vendor Management, Change Management, Human Resources, HRIS, Quality Assurance, Training, Data Analysis, Employee Relations, Recruiting, Team Leadership, Leadership, ERP, Program Management, Customer Service, Personnel Management, SAP HR, Cross-functional Team..., PeopleSoft, SDLC, CRM, Business Objects, SAP BW, Talent Management, Business Intelligence, Business Process, Pharmaceutical Industry, Management, Product Launch, Integration, SAP ERP, Pharmaceutical Sales, Managed Care, Strategy, Sales Operations
Education
Seton Hall University 2005 — 2007
MBA, Pharmaceutical Management
Rutgers University-New Brunswick 2000 — 2003
BA, Information Systems
ARI January 2015 - Present
ARI August 2012 - January 2015
ARI March 2007 - July 2012
Wells Fargo November 2006 - March 2007
Pep Boys July 2004 - November 2006
Pep Boys April 2001 - June 2004
Pep Boys September 1998 - April 2001
Metro One Telecommunications February 1996 - June 1997
Skills
Parts, Automotive, Vehicles, Customer Service, Customer Retention, Automotive Aftermarket, B2B, Account Management, Inventory Management, Operations Management, Process Improvement, Profit, Team Leadership, Training
Education
Rutgers, The State University of New Jersey-Newark 2015 — 2015
Rutgers University -Lockheed Martin Lean & Six Sigma Green Belt Training, Lean & Six Sigma Green Belt Training
University of Phoenix
Master of Business Administration (MBA)
West Chester University of Pennsylvania
America Asia Technology Exchange LLC October 1998 - Present
Borges Lamont Co., Ltd. May 2009 - October 2011
NextWave Broadband 1996 - 1998
Metro One Telecommunications 1993 - 1995
Sprint 1992 - 1993
Graphic Scanning Corp March 1989 - May 1992
Booz Allen Hamilton March 1974 - May 1989
Skills
International Trade, Marketing Strategy, Business Planning, Entrepreneurship, New Business Development, Negotiation, Strategic Planning, Project Finance, Due Diligence
Education
New York University - Leonard N. Stern School of Business 1960 — 1961
Finance and Accounting
Columbia College (NY) 1954 — 1959
BA, American History
Corelogic Valuation Services November 2006 - September 2012
Metro One Telecommunications January 2000 - September 2006
Skills
Time Management, Customer Service, Customer Oriented, Team Leadership, Team-oriented, Team Building, Teamwork, Peer Mentoring, Team Mentoring
Education
MediClerk
North Shore Community College
Walmart November 2008 - Present
Metro One Telecommunications October 2001 - May 2004
Skills
Computer Repair, Acoustic Guitar, Bass Guitar, Electric Guitar, Pianist, Violinist, Keyboardist, MIDI, Animal Training, Computer Programming, Flight Simulation Pilot, Certified Nursing...
Education
Eastfield College 1983 — 1984
Associates In Applied Arts & Science, Digital Electronics
Nike June 2014 - Present
Nike January 2012 - June 2014
Umpqua Bank April 2011 - December 2011
Mars January 2010 - March 2011
Wm. Wrigley Jr. Company October 2007 - January 2010
closerlook March 2005 - October 2007
Metro One Telecommunications December 2002 - December 2004
DIRECTV Broadband October 2001 - December 2002
Skills
Firewalls, Information Security, Cisco Technologies, Network Security, Active Directory, CISSP, Websense, Disaster Recovery, Troubleshooting, IDS, Security
Education
Portland State University 2012 — 2015
Master of Business Administration (MBA)
Oregon State University 1997 — 2001
B.S.
DePaul University
M.S.
SANS
Somerset Christian College June 2010 - September 2011
Middletown Auxiliary Police Department June 2007 - June 2010
Novadebt November 2008 - February 2009
Global Mail Express 2006 - 2007
Metro One Telecommunications 2005 - 2006
Skills
Organizational..., Organizational..., Public Speaking, Preaching, Interviews, Technology Needs..., Non-profits, Conflict Resolution, Process Improvement, Microsoft Word, Higher Education, Community Outreach, Leadership Development, Team Building, Public Relations, Newsletters, Volunteer Management, Microsoft Office, Research, System Administration, Admissions, Nonprofits, Strategic Planning, Theology, Editing, Staff Development, Operations Management, Marketing, Event Planning, Grant Writing, PowerPoint, Teaching, Outlook, Student Financial Aid, Social Media, Customer Service, Curriculum Development, Leadership, Social Networking, Microsoft Excel, Enrollment Management, Fundraising, Curriculum Design, Coaching, Program Management, Project Management, Management, Program Development, Data Entry
Education
Somerset Christian College 2009 — 2012
Bachelor's, Theology
Brookdale Community College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
Raytheon Corp. December 2005 - Present
Harris Corporation 2003 - 2005
Metro One Telecommunications 1999 - 2003
Creative Consulting 1997 - 1999
Integrated Computer Solutions 1989 - 1996
Skills
Change Management, Visio, Configuration Management, Technical Writing, Software Documentation, Data Management, Program Management, Project Management, Content Management, Integration, Management, Proposal Writing
Education
Stanford University 1986 — 1988
MA, Sociology
Cornell University 1981 — 1986
BA, Playwriting
CoreLogic April 2010 - Present
TruGreen July 2009 - August 2009
Capital One January 2009 - March 2009
Stony Brook University Southampton July 2008 - October 2008
Capital One April 2008 - May 2008
Metro One Telecommunications September 2001 - March 2008
CFS Bank April 1999 - June 2001
Targa Marketing December 1998 - March 1999
Skills
Customer Service, Data Entry, Marketing, Editing, Call Centers, PowerPoint, Social Networking, Cold Calling, Office Administration, Retail Banking, Retail Sales, Microsoft Excel, Microsoft Word, Social Media
Education
State University of New York College at Oswego 1992 — 1996
Bachelors, Business Administration
Suffolk County Community College 1991 — 1992
Associates, Business
Sullivan County Community College 1990 — 1991
Business
WebMD May 2012 - July 2015
T-Mobile/TAPFIN Process Solutions/ April 2011 - January 2012
Police Activities League of Portland (PAL) January 2010 - April 2011
LCW Wireless - Cricket September 2006 - October 2010
Metro One, Telecommunications November 2004 - September 2006
TRM May 2004 - November 2004
AT&T Wireless September 1997 - April 2004
Spacelabs Medical 1996 - 1997
Data Base, Inc 1995 - 1997
Community Psychiatric Clinic 1992 - 1996
Skills
Financial Modeling, Forecasting, Problem Solving, Budgeting, Process Improvement, Analysis, Strategic Planning, Financial Reporting, Financial Management, P&L, Financial Analysis, Business Strategy, P&L Management, Internal Controls, Business Planning, Start-ups, Excel, Team Building, Variance Analysis, Supervisory Skills, Accounting, Revenue Recognition, Vendor Management, Accounts Payable, Cash Flow, Business Analysis, General Ledger, Auditing, Payroll, Inventory Management, Non-profits, Cash Management, Mission, Audit, Volunteer Management, SOX, Accounts Receivable, Due Diligence, Profit, Recommendations, Compliance, GAAP, Restructuring, Access, Vendor Relations, Process Engineering, Financial Accounting, Planning, Reconciliation, Hiring
Education
Montana State University-Billings
BSBA, Management
University of Phoenix
MBA, Business
M.A. Booking June 2015 - Present
New Vision Baptist Church September 2014 - Present
Family November 2010 - Present
Cj's Catering October 2014 - August 2015
Asurion August 2007 - January 2010
Asurion July 2006 - August 2007
Asurion June 2005 - July 2006
Asurion August 2004 - June 2005
Asurion December 2003 - August 2004
Metro One Telecommunications January 2000 - January 2002
Skills
Process Improvement, Quality Assurance, Sales, Customer Service, Customer Experience, Team Leadership, Team Building, Telecommunications, Accounts Receivable, Microsoft Word, PowerPoint, Outlook, Data Analysis, Quality Management, Customer Support, Performance Management, Workforce Management, Microsoft Office, Call Centers, Coaching, Microsoft Excel, Business Process..., Cross-functional Team..., Customer Satisfaction, Management, Customer Retention, Avaya, Wireless, Healthcare, Recruiting, Vendor Management, Analysis, Call Center, Leadership, Training
Education
Middle Tennessee State University 2011 — 2014
BSB, Business Managment
University of Phoenix 2009 — 2011
BSB, Business Management
Accela April 2015 - Present
Springbrook Software September 2008 - April 2015
Springbrook Software November 2004 - June 2007
Metro One Telecommunications March 2000 - November 2004
Skills
C#, Entity Framework, SQL, .NET, Visual Studio, WPF, WCF, WinForms, Microsoft TFS, Levity & frivolity, Web Services, IIS, WiX, InstallShield, Crystal Reports, T-SQL, Progress 4GL, Progress Database, UNIX, Windows Server, TCP/IP, Linux, OOP, Databases, XML, Financial Accounting, Microsoft Excel, Data Analysis, Microsoft Office, Customer Service, Microsoft Word, Agile Methodologies, PowerPoint, Accounting, WMI, Networking, Technical Writing, Software Development, Microsoft SQL Server, Enterprise Software, Regular Expressions, LINQ, TFS, Rackspace, Rackspace API, Powershell, MATLAB, Git, JSON, Javascript
Education
Portland State University 2011 — 2016
Bachelor of Science (BS), Physics
Heald College-Portland 1998 — 1999
Associate of Science (AS), Computer Science
Splunk May 2015 - Present
Redapt, Inc. February 2014 - April 2015
Zynga September 2008 - January 2014
PayPal June 2008 - September 2008
Mu Dynamics July 2007 - June 2008
Amazon.com February 2007 - July 2007
Megapath, INC. September 2005 - February 2007
ePocrates January 2001 - August 2001
Metro One Telecommunications 1997 - 2001
Skills
Puppet, OpenStack, EC2, RightScale, Splunk, Amazon EC2, Nagios, Perl, Amazon S3, Bash, Kickstart, Ganglia, Scripting, Scalability, Cloud Computing, Apache, Distributed Systems, CentOS, NFS, System Administration, Unix, TCP/IP, Linux, Cloud Storage, Shell Scripting, Amazon Web Services..., Ruby, High Availability, Open Source, Nginx
Education
Everett Community College 1995 — 1997
Everett High School
Everett High School
Zoom+ March 2015 - Present
Eric Realty February 2010 - Present
Kaiser Foundation Health Plan October 2009 - March 2015
EthicsPoint April 2008 - September 2008
Metro One Telecommunications December 1992 - February 2008
Metro One Telecommunications January 1997 - November 2005
Imperial Savings Corporation July 1985 - December 1993
Skills
Management, Leadership, P&L Responsibility, CRM, Business Development, Strategic Planning, Contract Negotiation, Restructuring, Telecommunications, Call Center, Customer Service, Team Building, Temporary Placement, Human Resources, Process Scheduler, Training, Culture Change, Project Planning, Positioning, Call Centers, Customer Satisfaction, Employee Engagement, Outsourcing, Strategy, P&L Management, Executive Management, Sales, Strategic Partnerships, Operations Management, Management Consulting, Healthcare, Change Management, Marketing, Start-ups, Coaching, Operational Turnaround
Education
San Diego State University-California State University 1983 — 1986
Public Admin, Human Resources / Business
San Diego Mesa College 1980 — 1983
Associate’s Degree, Business Administration
Premier Power Maintenance August 2010 - Present
Metro One Telecommunications April 1999 - December 2001
Plasma Alliance August 1995 - April 1999
Skills
Customer Service, Windows, Office Management, Administrative..., Office Administration, Invoicing, Calendaring, Spreadsheets, Executive Support, Expense Reports, Accounts Payable, Confidentiality, Accounts Receivable, Calendars, Expenses, Meeting Scheduling, Fax, Invoice Processing, Lotus Notes, Receptionist Duties, Office Equipment, File Management, Telephone Skills, Executive..., Filing
Education
Middle Tennessee State University
University of North Alabama
BBA, Organizational Mgt & Human Resource Mgt
Yahoo December 2013 - Present
Yahoo! November 2011 - December 2013
ThoughtWorks June 2009 - November 2011
SolutionsIQ July 2008 - May 2009
SolutionsIQ March 2007 - June 2008
M1 Data & Analytics November 2005 - February 2007
Metro One Telecommunications February 2001 - October 2005
Enthusiasm Technologies February 2000 - February 2001
Skills
Agile Project Management, Agile, Enterprise Software, Identity Management, Agile Methodologies, Scrum, Coaching, Software Project..., Software Development, Requirements Analysis, Lean Thinking, Lean Transformation, Team Building, Management, Product Development, Project Management, Start-ups, Leadership, Web Applications, Test Driven Development, SaaS, Entrepreneurship, Mobile Applications, Continuous Integration, Strategy, Cross-functional Team..., Web Services, Integration, Program Management, Certified Scrum Master..., User Experience
Education
Reed College 1995 — 1999
BA
Caltrans Maintenance April 2015 - Present
The Sacramento Bee August 2006 - Present
DNR Productions March 2005 - Present
Sacramento Start January 2007 - June 2015
Natomas Park Master Association April 2004 - May 2006
Metro One Telecommunications August 2004 - February 2006
Skills
Customer Service, Microsoft Office, Strategic Planning, Leadership, Teaching, Public Speaking, Microsoft Word, Microsoft Excel
Education
American River College 2000 — 2003
Associate of Arts (AA), Kinesiology and Exercise Science
California State University-Sacramento 2000 — 2001
Kinesiology and Exercise Science
Langston University 1998 — 2000
Physical Education Teaching and Coaching
College of Alameda 1997 — 1998
General Education
Emery High School 1994 — 1997
Diploma, College/Honors Prep
Linden ponds October 2013 - Present
Linden Ponds November 2006 - Present
Linden Ponds August 2006 - Present
Linden Ponds August 2005 - November 2006
United States Post Office May 2004 - October 2004
Metro One Telecommunications August 2001 - April 2004
State College January 2001 - March 2004
Salem State College August 1999 - May 2001
Skills
Data Entry, Customer Service, Management, Security, Filing, Microsoft Office, Outlook, Microsoft Excel, Team Building, Troubleshooting, Sales, Microsoft Word, Access, Training, Software Documentation, Leadership, Process Scheduler, Process Improvement, Employee Relations, Human Resources
Education
Salem State College 1998 — 2004
Salem State College 1998 — 2004
a B.A. degree as a, Business; marketing
of Brockton High School 1994 — 1998
diploma
Reliance Network January 2011 - Present
Seattle Community College District October 2007 - May 2012
Kasota Apartments February 2007 - August 2008
Metro One Telecommunications January 2001 - January 2006
Skills
XML, CSS, ASP.NET, Web Development, AJAX, Microsoft SQL Server, Web Services, Visual Studio, Dreamweaver, Web Applications, Databases, Flash, ASP, Java, ActionScript, Photoshop, Visual Basic, Front-end, Adobe Creative Suite, MVC, Illustrator, Ruby on Rails, JavaScript, Web Design, Functional...
Education
Eastern Washington University 2008 — 2010
Bachelor of Science in Applied Technology, Software Engineering
South Seattle College 2006 — 2010
Associate of Arts (A.A.) DTA, Associate of Applied Science, Software Engineering
Optumrx April 2014 - Present
Aetna Specialty Pharmacy October 2006 - Present
Metro One Telecommunications August 2003 - May 2007
Walgreens August 2004 - October 2006
Skills
Employee Benefits, HIPAA, Healthcare, Managed Care, Medicare, Budgets
Education
Columbia College
A.S. Business Administration
Enova International August 2014 - Present
Enova International June 2011 - July 2014
Enova International October 2009 - March 2011
Enova International December 2007 - March 2009
Computershare US May 2006 - May 2008
Independent Contractor October 2003 - December 2007
ABN AMRO Bank N.V. December 2000 - August 2003
Metro One Telecommunications October 1995 - September 2000
Skills
Leadership, Microsoft Excel, Process Improvement, Microsoft Office, Customer Service, Call Centers, Financial Analysis, Data Analysis, Outlook, Business Analysis, Civil Litigation, Financial Services, Corporate Finance, Loans, Training, Auditing, Bloomberg, PowerPoint, Corporate Governance, Credit Cards, Credit, Banking, Legal Writing, Analysis, Due Diligence, Risk Management, Vendor Management, Portfolio Management, Investments, Access, Analytics, Licensing, Sales, Business Strategy, Time Management, Litigation, Sales Management, Management, Strategic Planning, Finance, Consumer Lending, Mergers & Acquisitions
Education
Northern Illinois University 1991 — 1996
Bachelor's Degree, Corporate/Organizational Communications
United States Air Force - Air National Guard 1990 — 1996
Certified Management Specialist, E5
Faith Christian Center January 2012 - March 2014
Crawford Broadcasting Company January 2006 - April 2010
Crawford Broadcasting Company November 2006 - January 2008
Omni Financial November 2005 - August 2006
Omni Financial 2005 - 2006
Metro One Telecommunications August 2002 - September 2005
Skills
Training, Event Planning, Public Speaking, Marketing, Event Management, Team Building, Public Relations, Management, Leadership, Human Resources, Budgets
Education
Fontbonne University 2009 — 2011
Masters, Management
Webster University 2000 — 2002
MBA, Webster University
Mississippi Valley State University 1994 — 1998
Bachelor of Arts, English
MarkLogic June 2015 - Present
Twin Technologies, Inc. March 2015 - May 2015
Mainz Brady Group August 2013 - March 2015
Vesta Corporation December 2012 - March 2013
Nike June 2012 - December 2012
Vesta Corporation 2008 - 2012
GoLife Mobile 2006 - 2008
Thinkstream 2005 - 2007
Metro One Telecommunications 2001 - 2004
Skills
JSP, HTML 5, Java, CSS, JavaScript, CSS3, jQuery, iOS development, Databases, Mobile Applications, Agile Methodologies, Software Development, Test Driven Development, PHP, Struts, Tomcat, Subversion, Java Enterprise Edition, Perl, XSLT, cq5, j2ee, SQL, Research, HTML5, Adobe AEM
Education
Portland State University 1999 — 2001
Computer Science
Sams & Associates October 2013 - Present
Tri-county Soccerplex January 2007 - December 2012
State of California July 2006 - December 2006
CDM Holdings January 2006 - July 2006
Metro One Telecommunications September 2001 - January 2004
Skills
Payroll, Customer Service, Construction, Process Scheduler, Accounts Payable, Project Management, Hiring, Retail, Telephone Skills, Scheduling, Budgets, Access, Data Entry, Management, Microsoft Excel, Outlook, Negotiation, Team Building
Education
California State University-Sacramento 2000 — 2006
Bachelor of Arts (B.A.), Communication Studies, intercultural communication
California State University-Sacramento 2000 — 2006
Bachelor's degree, Communication and Media Studies
Thrivent Financial for Lutherans Long Term Care SpecialistUnivita Health IncJanuary 2006 - January 2010
Wells Fargo January 2006 - December 2006
Metro One Telecommunications April 2004 - April 2006
Skills
Call Center, Customer Service, Long-term Care, Life Insurance, Sales, Customer Satisfaction, Banking, Health Insurance, Outlook, Salesforce.com, Process Improvement, Leadership, Team Building
Education
College of St. Catherine 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Century College 2003 — 2011
Associate of Science (AS), Business Administration and Management, General
EchoStar Corporation December 2013 - Present
New Frontier Media April 2013 - December 2013
Riverside Technology, inc. October 2007 - June 2012
T-Mobile December 2003 - August 2007
Metro One Telecommunications March 2001 - December 2003
Fiserv eCom Services October 1999 - March 2000
Fleet Numerical Meteorology and Oceanography Center January 1996 - October 1999
USS JUNEAU (LPD-10) February 1994 - June 1996
Skills
System Administration, PMP, Project Management, Program Management, Certified Project..., Windows System..., Mac System..., Linux System..., Virtual Teams, Virtual Server, VMware, IT Management, IT Service Management, ITIL v3 Foundations..., ITIL Certified, ITIL Implementation, ITIL, Software Documentation, Integration, Testing, Vendor Management, Management, Call Centers, Leadership, Troubleshooting, Security, Active Directory, Servers, Security Clearance, Business Intelligence
Education
Oregon State University 1991 — 1993
BS, Biology
United States Naval Academy 1989 — 1991
New Balance July 2015 - Present
Converse Div. of Nike July 2014 - March 2015
Oxford Global Resources October 2012 - November 2013
Sports Insights February 2012 - July 2012
FIRST INVESTORS CORP July 2010 - October 2011
Mediate Management Company April 2009 - June 2010
STRIKE ONE January 2005 - June 2010
Metro One Telecommunications January 2002 - January 2004
Skills
Management, Sports, Social Media, Analysis, Leadership, Team Building, Financial Analysis, Forecasting, Statistics, Analytics, Data Analysis, Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Baseball, Outlook, Blogging, Research, Time Management, Sports Analysis, Sports Management, Social Networking, Event Planning, Social Media Marketing, Coaching, Facebook
Education
Southern New Hampshire University 2015 — 2016
Master of Science (MS), Data Analytics
Babson College
Bachelor of Science, Entrepreneurship/Entrepreneurial Studies
The Coca-Cola Company February 2006 - March 2013
Metro One Telecommunications September 2001 - February 2006
Skills
Food Safety, HACCP, Logistics
Education
Jacksonville State University 1992 — 1994
English Language and Literature, General
LINCOLN HIGH SCHOOL 1988 — 1991
ADVANCED STUDIES
Accounting Principals April 2013 - June 2013
Sabbatical 2011 - 2012
Cambia Health Solutions (formerly The Regence Group) 2004 - 2011
Metro One Telecommunications 1996 - 2004
Schnitzer Steel Industries, Inc 1995 - 1996
Hillman Properties Northwest and Related Companies 1989 - 1995
Kelley, Peck & Co., CPA's 1987 - 1989
Arthur Andersen & Co 1984 - 1986
Skills
CPA, Financial Reporting, Internal Controls, General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Income Tax, Account Reconciliation, PeopleSoft, Great Plains Software, Microsoft Office, Chart of Accounts, Best Practices, Process Improvement, Sarbanes-Oxley, Accounting Projects
Education
Oregon State University
Bachelor of Science (BS), Business Administration, Minor in Computer Science, Concentration in Accounting, Graduated with HIghest Honors
CREEKSIDE RETREAT June 2011 - Present
Toys R Us October 2008 - January 2011
MY BROTHER'S KEEPER IN HOME HEALTH February 2002 - May 2008
Metro One Telecommunications June 2000 - January 2001
Education
Central Piedmont Community College 2009 — 2009
GED, GED
IPC International Corporation April 2008 - July 2013
USA Technical Search April 2006 - April 2008
Metro One Telecommunications April 2001 - March 2006
Skills
Benefits Administration, Employee Relations, Compliance, Safety Management, Workplace Investigations, Human Resources, Safety Management..., Workplace Safety, Employee Benefits, Training, Interviews, Job Descriptions, Workplace Violence, Recruiting, Security Management, Private Investigations, Policy, New Hire Orientations, Physical Security, Management, Loss Prevention, Performance Management, System Administration, Security, Internal Investigations, Employee Training, Security Operations, Corporate Security, Background Checks, Conflict Resolution, Hiring, Emergency Management, Supervisory Skills, Security Training, Personnel Security, Applicant Tracking..., Investigation, Software Documentation, Crisis Management, Sourcing, HR Policies, Payroll, Personnel Management, Succession Planning, College Recruiting, Performance Appraisal, Employee Engagement, Screening Resumes, Administration, FMLA
Education
Illinois State University
Bachelor of Science, Sociology
ACS, A Xerox Company January 2009 - Present
ACS April 2006 - December 2008
Metro One Telecommunications 1993 - 1996
Education
Notre Dame of Maryland University
BA, Management
Harvard University January 2014 - Present
Harvard University June 2010 - January 2014
Harvard University October 2008 - June 2010
Harvard University June 2006 - October 2008
The Home Depot May 2004 - August 2006
Sears Law Office January 2006 - March 2006
Metro One Telecommunications November 2001 - February 2004
Skills
Data Analysis, Public Speaking, Training, Nonprofits, Policy, Project Management, Process Improvement, Customer Service, Grants, GMAS, PowerPoint, Confluence, Visio, PeopleSoft, Employee Training, Collaborative Problem..., System Administration, Business Process, Organizational..., Drupal, Adobe Creative Suite, Social Media, Legal Research, Change Management, Learning Management..., Federal Grants..., Federal Funding..., Leadership
Education
Harvard University Extension School 2009 — 2018
N/A, Random Coursework
North Shore Community College 2004 — 2006
Associates in Science, Paralegalism
Unicare July 2004 - Present
H&R Block January 2012 - April 2013
Solavei 2013 - 2013
Self Employed September 2010 - September 2012
Access Telemarket April 2002 - October 2004
The Eagle-Tribune September 2002 - March 2003
Metro One Telecommunications June 2002 - August 2002
McKesson October 2001 - June 2002
lucent technologies March 2001 - June 2001
Dunkin Donuts June 1999 - February 2001
Skills
Social Networking, Team Building, Analysis, Process Improvement, Leadership, Customer Service, Social Media Marketing, Coaching, Insurance, Strategic Planning, Word, Microsoft Office, Excel, PowerPoint, Social Media, Problem Solving, Fundraising, Access, HTML, Photoshop, Outlook, Windows, Supervisory Skills, Data Analysis, InDesign, Web Design, Graphic Design, Video Editing, HIPAA, EDI, WordPress, health insurance, Training, Marketing, Online Marketing
Education
Northern Essex Community College 2006 — 2011
Computer Science
Ashford University
Business Informations Systems
Northern Essex Community College
Northern Essex Community College
Associates Degree, Computer Science; Application Option
Con-way, Inc April 2012 - Present
State of Oregon November 2009 - April 2012
ODS 2008 - 2009
City of Portland 2008 - 2008
SEH America 2007 - 2008
Zirous 2007 - 2007
Con-way, Inc 2006 - 2007
PacifiCorp 2002 - 2006
Metro One Telecommunications 1999 - 2000
Metro One Telecommunications 1999 - 2000
Skills
Unix Shell Scripting, Shell Scripting, Disaster Recovery, Troubleshooting, AIX, Operating Systems, Servers, Unix, System Administration, Solaris, Windows Server, Active Directory, Hardware, Databases, Perl, Oracle, Virtualization, VMware, Ksh, Apache, SQL, Data Center, High Availability, C, Security, Linux, ITIL, TCP/IP, Red Hat Linux, DNS, Cisco Technologies, Microsoft SQL Server, Network Administration, VMware ESX, IBM AIX
Education
Portland State University 1985 — 1993
BS, Computer Science
North Haven Church August 2003 - Present
City of North St. Paul September 2010 - October 2011
Metro One Telecommunications August 2002 - April 2004
Bethel University August 2000 - May 2002
Skills
Social Media, Supervising, Nonprofits, Customer Service, Music, Management, Project Planning, Policy
Education
Hamline University 2009 — 2011
Master, Public Administration
Bethel University 1998 — 2002
Bachelor, Music
Self-employed July 2012 - Present
Stevens Hospital May 2006 - December 2011
Metro One Telecommunications October 2000 - October 2005
GTE Data Services November 1998 - September 1999
Skills
Customer Service, Public Speaking, Microsoft Office, Research, Social Media, Editing, Qualitative Research, Blogging, Outlook, User Experience
Education
Whatcom Community College 2012 — 2013
North Seattle Community College 2011 — 2011
Pima Medical Institute 2006 — 2006
Certificate
Everett Community College 1993 — 1994
Melissa Data January 2009 - Present
Metro One Telecommunications March 2008 - December 2008
Metro One Telecommunications November 2005 - March 2008
Metro One Telecommunications February 2001 - November 2005
Enthusiasm Technologies March 1999 - February 2001
Microsoft 1987 - 1992
Skills
Software Development
Education
Antioch University Seattle 1994 — 1996
Master of Arts, Psychology (Organizational)
Reed College 1983 — 1987
Consulting CFO January 2007 - Present
Permanente Dental Associates October 2008 - April 2013
Care Health Solutions January 2008 - October 2008
Metro One Telecommunications April 2000 - September 2007
Analogy, Inc. June 1996 - April 2000
Arthur Andersen 1990 - 1996
Arthur Andersen LLP 1990 - 1996
Skills
Team Building, Strategic Planning, Coaching, Customer Service, Sales, Managerial Finance, Executive Management, Project Management, Payroll, Auditing, Sarbanes-Oxley Act, Budgets, Financial Modeling, Finance, Strategy, Analysis, Mergers & Acquisitions, Business Strategy
Education
Portland State University - School of Business 1987 — 1989
Accounting
Pacific Lutheran University
Bachelor of Arts (B.A.), Biology, General
IBM Global Services December 2004 - Present
Interra Networks 2006 - 2008
IBM 2004 - 2008
Etrade Financials November 2005 - August 2007
Metro One Telecommunications 1999 - 2004
Metro One Telecommunications 1999 - 2004
Education
ITT Technical Institute 2004 — 2006
MBA, Business and Management
Linfield College 1996 — 2000
Comcast December 2012 - Present
Comcast May 2010 - December 2012
Comcast January 2004 - May 2010
Metro One Telecommunications April 2000 - December 2003
Skills
Telecommunications, Telephony, Broadband, Customer Satisfaction, Call Center, Customer Retention, Troubleshooting, Vendor Management, DOCSIS, Process Improvement, Cables, Customer Experience, Workforce Management, IP, Training, Call Centers, Team Building, Direct Sales, Team Leadership, VoIP, Technical Support, Networking, Cable Television, VOD, Routers, Cabling, IPTV, Wireless
Education
Chabot College 1997 — 1999
Communication and Media Studies
Palo Alto Software January 2011 - Present
Gecko Designs September 2006 - March 2007
RedSide Solutions April 2003 - September 2003
ACS April 2003 - September 2003
PacifiCorp June 2001 - January 2003
Meridian Technology Group October 1999 - January 2003
ZFIN 2003 - 2003
Nike October 1999 - June 2001
Metro One Telecommunications November 1998 - October 1999
KeyTech Services June 1996 - September 1998
Skills
ReactJS, Flux, Software Development, Web Applications, SQL, git, Python, JavaScript, Agile Methodologies, Java Enterprise Edition, XML, Ant, Java, Subversion, jQuery, AJAX, Scrum, Unix, Web Services, Perl, JBoss Application Server, JBoss Seam
Education
University of Oregon 2006 — 2012
Doctor of Philosophy (PhD), Computer and Information Science
University of Oregon 2003 — 2006
MS, Computer and Information Science
Carleton College 1992 — 1996
BA, Computer Science
Schlesinger Associates November 2004 - Present
Schlesinger Associates October 2005 - July 2007
XL Reinsurance June 2004 - November 2004
Metro One Telecommunications October 2003 - June 2004
Skills
Employee Relations, Hiring, Payroll, Supervisory Skills, Customer Relations, Microsoft Office, Marketing Research, Qualitative Research, Management, Market Research, Quantitative Research
Education
Central Piedmont Community College
Communication, General
Burkhart Dental July 2013 - Present
CNSI March 2010 - June 2013
Certification Commission for Health Information Technology 2009 - December 2009
Metro One Telecommunications February 2006 - November 2008
Figaro's Italian Pizza June 2003 - January 2006
A&I Benefit Plan Administrators July 1989 - June 2001
United States Marine Corps December 1978 - December 1982
Skills
SCCM, Linux, BDD, SCVMM, SCOM, Windows, SQL Server, MySQL, Databases, DNS, DHCP, Servers, System Administration, Security, Active Directory, C, VMware, Operating Systems, Troubleshooting, XP, SQL, HTML, Microsoft Office, SharePoint, Requirements Analysis, C#, Firewalls, Windows Server, Virtualization, Problem Solving, Windows Server 2003, Visual Basic, IIS, Customer Relations, Access, Software Development, Customer Service, Solaris, Microsoft SQL Server, TCP/IP, Apache, Unix, Shell Scripting, Disaster Recovery, Microsoft Exchange, Network Security, Windows XP
Education
Oregon State University 1987 — 1989
Bachelor of Science (BS), Computer Science
Clackamas High School 1973 — 1977
Clackamas High School
Clackamas High School
ARRIS 2008 - Present
Metro One Telecommunications 2000 - 2008
Skills
Software Development, Web Applications, Shell Scripting, Solaris, Linux, Java, TCP/IP, Web Services, Unix, Microsoft SQL Server, Operating Systems, Software Engineering, Troubleshooting, XML, Unix Shell Scripting
Education
Portland State University 1984 — 1988
Bachelor, Computer Science
SGS-Consumer testing services-Food Lab June 2015 - Present
Symrise July 2012 - Present
Spex CertiPrep Group April 2010 - June 2012
Chemtech Consulting August 2006 - August 2009
Metro One Telecommunications January 2003 - March 2006
Independent Consulting June 2001 - September 2001
Research for Prof July 1999 - September 2000
Research for Prof July 1999 - September 2000
Skills
GC/MS, HPLC, Troubleshooting, Microsoft Office, Analysis, Gas Chromatography, Research, Customer Service, Technical Writing, Chemistry, Analytical Chemistry, Quality Assurance, Titration, Wet Chemistry, Data Analysis, Sop, LIMS, Laboratory, GMP, GC-MS, UV/Vis
Education
Rutgers, The State University of New Jersey-New Brunswick 2001 — 2009
Bs, Biological science
Dickinson High school 1997 — 2001
Smart and Final July 2009 - Present
Gryphone 2008 - Present
Metro One Telecommunications 1997 - 2006
Education
California State University-Sacramento 1991 — 1994
5LINX Enterprises Inc. June 2015 - Present
Javita Coffee Company January 2014 - Present
MUNUM Clothing January 2014 - Present
Navy Federal Credit Union September 2013 - Present
Wescom Credit Union March 2012 - September 2013
Orange County's Credit Union February 2005 - November 2011
Metro One Telecommunications October 2003 - January 2005
Skills
Banking, Customer Service, Outlook, Microsoft Office, Microsoft Excel, PowerPoint
Education
Riverside Community College 2011 — 2011
California State University-Fullerton
Santiago High School
Jefferson County Public Schools, WV August 2014 - Present
IPSOS for Reuters June 2014 - November 2014
Simplexity December 2009 - March 2014
NEMEA Security Services, LLC March 2009 - October 2009
Dewberry & Davis September 2005 - November 2007
Metro One Telecommunications December 1999 - September 2005
Skills
Team Building, Start-ups, Salesforce.com, Training, SaaS, Strategic Planning, Strategic Partnerships, Management, CRM, Business Development, Lead Generation, E-commerce, Account Management, Call Centers, Vendor Management, Customer Experience, Telecommunications, Analysis, Project Management, Coaching, Team Management, Change Management, Mobile Devices, Leadership Development, Customer Service, Solution Selling, Public Speaking, Business Process..., Content Management, Integration, Product Development, SharePoint, Editing, Visio, Staff Development, Event Management, Wireless, Software Documentation, Technical Writing, Microsoft Office, Employee Training, Performance Management, Troubleshooting, Online Advertising
Education
Lewis and Clark College 1984 — 1986
Bachelor of Arts, Political Science
Portland Community College 1982 — 1984
Associates
Forest Grove High School 1979 — 1982
Graduated with AP English Credits and one year abroad in Exchange Student Program
ARRIS 2008 - Present
Metro One Telecommunications 2000 - 2008
Seiko Communications 1990 - 2000
National Semiconductor 1982 - 1988
Skills
Java, Software Development, Unix, Embedded Systems, Telecommunications
Education
Oregon Institute of Technology
electrical engineering
University of Portland
The HealthCare Connection April 2015 - Present
Provider Services Holdings Co. November 2013 - March 2015
Provider Services Holdings Co. (Glencare Center) November 2012 - November 2013
Quality Combined services July 2007 - April 2011
St. Joseph Orphanage May 2007 - December 2009
Metro One Telecommunications October 2001 - December 2003
PageNet April 1997 - January 2001
Skills
New Hire Orientations, Data Entry, Customer Service, Call Center, Outlook, Healthcare, Inventory Management, Teamwork, Team Building, Quality Assurance, Medication and..., Monitoring and..., Data Collection, Head to toe assessment, blood glucose monitoring, Injections (IM, ID and..., Group Therapy, Therapeutic..., Therapeutic Crisis..., Child Mental Health, Cpr Certified, Healthcare Management, Medical Terminology, Vital Signs, Leadership, Medication..., Wound Care, Patient Education, IV, Medical/Surgical, Nursing, Direct Patient Care, Nursing Care, HIPAA, Elder Care, Patient Safety, Patient Advocacy, Long-term Care, Behavioral Health, Home Care, Mental Health, Crisis Intervention, Access, PowerPoint, Quality Patient Care, Leadership Development, Microsoft Excel, Inpatient, Management, Public Speaking
Education
Galen College of Nursing-Cincinnati 2015 — 2016
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
HONDROS COLLEGE SCHOOL OF NURSING 2011 — 2012
Diploma Practical, Nursing
Winton Woods High School 1991 — 1995
Diploma, High School/Secondary Diplomas and Certificates
ARSCH Consulting & Construction Business, Inc. August 1999 - Present
Currently looking for new career opportunities August 2009 - September 2009
Metro One Telecommunications 1991 - 2006
Education
Portland Community College 1981 — 1987
AS/AA, Business & Accountnig
Kaplan Professional June 2006 - Present
Metro One Telecommunications 1998 - 2005
APD June 1995 - April 1998
Skills
Adult Education, Admissions, Staff Development, Customer Service, Call Center, Coaching, E-Learning, Student Recruiting, Leadership Development, Enrollment Management, Higher Education, Public Speaking, Curriculum Development, Research, Team Building, Leadership, Student Affairs, Microsoft Office, Conflict Resolution, Training, Resume Writing, Customer Retention, Human Resources, Microsoft Excel, Student Financial Aid, Recruiting, Outlook, Team Leadership, Microsoft Word, Academic Advising, Management, Academia, Educational Leadership, Customer Satisfaction, Employee Relations, Performance Management, PowerPoint, Academic Administration, Student Development, Training Delivery, Interviews, Policy, Time Management, Career Counseling, Teaching, CampusVue, Program Management, Distance Learning, Instructional Design, Program Development
Education
Albany State University
BS, criminal justice
Dougherty Comprehensive High School
BACTES Imaging Solutions October 2010 - Present
Anacomp April 2006 - September 2010
Anacomp November 2002 - April 2006
Metro One Telecommunications August 2001 - August 2002
Anacomp 1999 - 2001
Education
Mesa Community College 2005 — 2008
AAS, Business
Eagle Test Systems June 2007 - Present
Justrite Manufacturing May 2004 - June 2007
Justrite Mfg Co Inc 2003 - 2007
INX International Ink Co. July 2001 - June 2004
Metro One Telecommunications 1998 - 2000
Education
Harper College 1998 — 2003
Associates of Arts, General
Columbia College
Criminal Justice/Business Management
Boston University School of Medicine September 2010 - November 2012
Boston University School of Medicine June 2007 - November 2012
Starbucks January 2007 - December 2008
Boston University School of Medicine May 2006 - June 2007
Metro One Telecommunications January 2004 - March 2006
Metro One Telecommunications September 2001 - December 2003
Metro One Telecommunications February 2000 - September 2001
Skills
Computer Hardware, Computer Maintenance, Computer Repair, Microsoft Office, Office Equipment, Instructor-led Training, Customer Service, Customer Satisfaction, Customer Support, Customer Escalation..., Training, Research
Education
Boston University School of Medicine 2007 — 2010
Master of Science, Biomedical Forensic Science
Boston University 2005 — 2007
Bachelor of Science, Interdisciplinary Studies
Bunker Hill Community College 2003 — 2005
Associate of Arts (A.A.), General Studies
Moss Adams LLP August 2005 - Present
Metro One Telecommunications February 1991 - August 2005
Skills
Accounting, Accounts Payable, Auditing, Budgets, Business Process..., Consulting, Enterprise Risk..., Financial Accounting, Financial Analysis, Financial Reporting, Financial Statements, General Ledger, Internal Audit, Internal Controls, Risk Management, Sarbanes-Oxley, Sarbanes-Oxley Act
Education
Linfield College
Accounting
Sunset
Social Security Administration January 2008 - Present
James Moniz Photography 2002 - Present
JimTheActor.com April 1994 - Present
VENTURE OFFICE FURNITURE July 2008 - April 2012
Metro One Telecommunications January 1998 - January 2006
Education
Highline College
Bookkeeping, Dramatic Arts
UNITED STATES MARINE CORPS
AmeriHealth Administrators January 2011 - Present
Dr. Jeager - Medability October 2010 - November 2010
YellowBook UsaKing of Prussia, PA July 2007 - June 2009
Signal Holdings June 2003 - February 2008
Metro One Telecommunications May 2000 - September 2002
Old Navy October 1998 - January 1999
Skills
Customer Service, Data Entry, Medical Terminology, Medical Assisting, Microsoft Word, Microsoft Excel, Microsoft Office, Employee Benefits, Fax, Time Management, Spreadsheets, Customer Experience, Outlook, Training
Education
DPT Business School 2010 — 2010
Diploma, Administrative Medical Assistant
Community College of Philadelphia 2001 — 2005
Occupational Therapy
Penn State University 1997 — 2000
NAPA AUTO PARTS March 2013 - Present
Burger King Corporation December 2010 - March 2013
Comcast Cable Inc December 2005 - December 2007
Metro One Telecommunications October 2003 - May 2005
Mr Rags February 2001 - May 2003
Kentucky Fried Chicken October 1996 - June 2000
Education
De Anza College 2001 — 2003
No, General Education
Live oak High School 1995 — 1998
Yes, General Education
Assurant Specialty Property Insurance 2005 - January 2010
Metro One Telecommunications August 2002 - April 2005
San Francisco State University January 2001 - May 2001
Walden Books February 2000 - May 2000
San Francisco State University - Partnership Program January 1998 - January 1999
S.L.S Inc January 1990 - January 1993
Education
San Francisco State University 1998 — 2000
B.A., ENGLISH
Orange Coast College 1995 — 1998
Associate, Arts
APL February 2014 - Present
Ally Servicing, a subsidiary of Ally Financial July 2011 - August 2013
Ally Servicing, a subsidiary of Ally Financial April 2008 - August 2013
eFunds Prepaid Solutions June 2006 - April 2008
Wells Fargo Home Mortgage September 2002 - October 2005
Metro One Telecommunications June 1997 - November 2001
Skills
Call Centers, Credit, Customer Service, Process Improvement, Mortgage Lending, Training, Outlook, Customer Satisfaction, Software Documentation, PeopleSoft, Employee Benefits, Microsoft Office, Microsoft Excel, Loans, Consumer Lending, Microsoft Word, PowerPoint, Databases, Logistics, Ministry
Education
University of Northwestern - St. Paul 2011 — 2013
Ministries, Ministries, 3.92
Orange Coast College 1989 — 1992
Associate in Arts, Mathematics
St Louis Park High School 1985 — 1988
H.S. Diploma, General
State of Nevada Aging & Disability Services Division May 2014 - Present
Pottery Barn September 2013 - May 2014
Luxor Hotel & Casino January 2012 - March 2013
Hard Rock Hotel and Casino Las Vegas August 2008 - February 2010
KB Home Nevada, Inc November 2004 - August 2008
Hilton Grand Vacations January 2004 - November 2004
Metro One Telecommunications April 1999 - October 2003
Skills
Customer Service, Office Management, Data Entry, Microsoft Office, Hospitality, Team Building, Team Leadership, Spreadsheets, Research, Event Planning
Education
University of Colorado Denver 1998 — 2001
Bachelor of Science, Music Industry Studies; Business
Red Rocks Community College
Associate of Arts, Communications
Bank of the West January 2013 - Present
Heald College June 2011 - January 2013
Heald College April 2007 - June 2011
Diversified Personnel May 2005 - April 2007
Kelly Services January 2004 - May 2005
Westaff 2002 - 2004
Metro One Telecommunications 2000 - 2001
Charles Schwab 1996 - 2001
Skills
Data Entry, Administrative Support, Administration, Outlook, Excel, People Management, PeopleSoft, People Skills, PowerPoint, Accounting, Accounts Payable, Accounts Receivable, College Recruiting, Contract Recruitment, Email Marketing, Payroll Administration, Payroll Processing, Executive..., Resume Writing, Screening Resumes, Facilities Management, Office Management, Safety, Microsoft Word, Administrative..., Human Resources, Payroll, Higher Education, Contract Negotiation, Contract Management, Microsoft Excel, Management, Event Planning, Supervising, Organization, Multitasking Skills, Executive Support, Executive Staffing, Recruiting, Lotus Notes
Education
Capella University 2008 — 2009
BS, Business Administration
Chabot College
Foundation Fitness LLC January 2010 - Present
Gryphone Telelcom July 2002 - Present
Metro One Telecommunications August 2004 - November 2008
XO Communications November 1992 - July 2004
Education
Claremont McKenna College
BA, Economics/English
Ethicon Endo-Surgery May 2011 - Present
Fifth Third Institutional Services April 2011 - May 2011
On Assignment Nurse Travel April 2004 - November 2010
Siemens Business Services August 2003 - October 2003
Metro One Telecommunications March 2001 - January 2003
Skills
Conflict Resolution, Training, Microsoft Office, Customer Service, Policy, Healthcare, Human Resources, Microsoft Excel, Account Management, Data Entry, Recruiting, Employee Relations, Outlook, Customer Satisfaction, Customer Retention, Quality Assurance, Applicant Tracking..., System Administration, Contract Negotiation, Sales, Administrative..., Microsoft Word, Troubleshooting, Team Building, Software Documentation, Onboarding, Time Management, Leadership, Analysis, Administration
Education
Kent State University 1996 — 2001
International Relations
Princeton High School 1992 — 1996
FileMaker Inc., an Apple subsidiary September 2010 - Present
StubHub January 2005 - June 2010
Metro One Telecommunications July 2001 - January 2005
Balthaser Online October 2000 - April 2001
SegaSoft Networks November 1997 - July 2000
Skills
Call Center, Customer Satisfaction, Call Centers, Customer Service, Windows, Salesforce.com, Team Management, Quality Assurance, Cross-functional Team..., Recruiting, Project Management, Business Analysis, Training
Education
San Francisco State University 1993 — 1996
Bachelor of Arts, Film Studies
Verizon Wireless October 2010 - Present
Verizon Wireless May 2007 - October 2010
Verizon Wireless May 2006 - May 2007
Verizon Wireless July 2005 - May 2006
Verizon Wireless November 2003 - July 2005
Metro One Telecommunications January 2001 - November 2003
Skills
Telecommunications, Wireless, M2M, 4G, EVDO, CDMA, Call Center, Cellular Communications, LTE, Mobile Devices, Customer Experience, Account Management, Customer Retention, Project Management, Customer Satisfaction, Mobile Technology, Call Centers
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2002 — 2004
MBA, Finance
Cal State Fullerton 1998 — 2002
Bachelor of Science (BS), Business Information Sciences
H&R Block January 2013 - April 2013
H&R Block January 2012 - April 2012
H&R Block February 2011 - April 2011
H&R Block February 2010 - April 2010
Movie Gallery February 2007 - September 2007
Metrocast February 2005 - April 2006
Columbia Gas September 2003 - March 2004
St. Mary's County Sheriff's Department October 2001 - November 2002
St. Mary's College of Maryland May 2000 - December 2000
Metro One Telecommunications January 1999 - January 2000
Skills
Customer Service, Data Entry, Filing, Networking, Troubleshooting, Telephone Skills, Time Management, Teamwork, Process Scheduler, Cash Register, Appointment Scheduling, Answering Telephones, Typing, Multi-line Phone, Medical Terminology, Cashiering, Copying, Clerical Skills, 10 Key, Phone Etiquette, File Management, Fax, Cash Handling Experience, Highly detail oriented, Receptionist Duties, Ten Key, Clerical Work, Office Equipment, Inventory, Deposits, Dependable Team Player, Internet Explorer, Accurate Data Entry, Schedules, Outstanding..., Tax Preparation
Education
University of Maryland University College 2012 — 2015
Spanish Language and Literature, Freshman
Citrus College
El Monte Adult Education Center
Pasadena City College 1989 — 1991
College of Southern Maryland
College of Southern Maryland
Hillsdale BOE September 2002 - Present
De'Longhi 1993 - 2000
OKI America 1989 - 1993
Metro One Telecommunications 1986 - 1988
Skills
Curriculum Design, Educational Leadership, Teaching, Classroom, Lesson Planning, Curriculum Development, Educational Technology, K-12, Technology Integration, Instructional Technology, ESL, Secondary Education, Special Education, Professional Learning..., Curriculum Mapping, Smartboard, Classroom Management, Public Speaking
Education
American College of Education 2011 — 2012
M'Ed, Educational/Instructional Technology
Fairleigh Dickinson University - Teaneck, New Jersey 1989 — 1991
Master of Business Administration (M.B.A.), Business Admin/Marketing
Ramapo College of New Jersey 1981 — 1986
B.S., Business Admin/Marketing
Enterprise Rent-A-Car October 2007 - Present
Enterprise Rent-A-Car June 2007 - October 2007
Enterprise Rent-A-Car October 2006 - April 2007
Metro One Telecommunications September 1996 - February 2006
Skills
Customer Service, Employee Benefits, Staff Development, PowerPoint, Microsoft Office, Public Speaking, Budget, Microsoft Excel, Microsoft Word, Accounts Receivable, Customer Satisfaction, Customer Retention, Sales, Recruiting, Employee Relations, Conflict Resolution, Inventory Management, Benefits Administration, Employee Recognition, Problem Solving, Call Center, Budgets, Training, Time Management, Call Centers
Education
Clark Atlanta University
Bachelor of Arts (BA), Psychology
Broward College
Associate of Arts (AA), Psychology
Major Hospital in Northern California October 2013 - Present
Maxim Healthcare Services October 2011 - Present
Nina Tanner-Smith October 2007 - October 2008
MediQuest June 2006 - September 2007
Office Works RX September 2004 - January 2006
Metro One Telecommunications January 2000 - January 2003
METRO ONE January 1996 - January 1998
Pacific Bell January 1994 - January 1996
Nightingale Nursing January 1989 - January 1994
Skills
IV Therapy, G-Tube, Team Leader, Healthcare, Cpr Certified, Nursing, Hospitals, Teamwork, Clinical, Home Care
Education
AmeriMed 2011 — 2011
IV Therapy Blood Draw, Healthcare
Fast Response 2011 — 2011
ACLS, BLS, Advanced Cardiac Life Support, Basic Life Support for Healthcare Provider
Institute of Medical Education 2009 — 2011
BEST, CLINICALS Outstanding Clinical Performance
Las Positas College 2007 — 2009
Phlebotomy 80 Boston Reed College, ACMC 2004 — 2004
Merritt College
Berridge manufacturing October 2008 - Present
Wachovia, A Wells Fargo Company August 2007 - October 2008
Alliance Bernstein June 2007 - July 2007
Time Warner Cable May 2007 - June 2007
United Healthcare June 2006 - April 2007
JP Morgan Chase March 2005 - March 2006
Earthlink March 2003 - February 2005
Metro One Telecommunications March 2002 - August 2002
Best Buy August 2000 - April 2001
Skills
A+ Certified, Servers, Windows Server, Active Directory, Disaster Recovery, Team Building
Education
San Antonio College
Computer Science
University of Houston
Computer Science
Avon March 2015 - Present
Camping World and Good Sam February 2010 - February 2015
Time Warner Cable May 2006 - August 2008
Metro One Telecommunications January 2002 - April 2006
First Data Corporation October 1999 - December 2001
Skills
Customer Service, Accounting, Direct Sales, Call Centers, Team Leadership, Marketing
Education
Parks College/Everest College 2003 — 2004
Paralegal
Evangel University 1976 — 1980
Journalism
The ODS Companies August 2008 - Present
Metro One Telecommunications 1988 - 1989
Education
University of Oregon Nursing School 1970 — 1973
BS RN, Sciences/ Nursing Education
Oregon State University 1969 — 1970
Sciences/ Nursing Education
Linfield College 1968 — 1969
Business
Stayton Union High School 1964 — 1968
Diploma
Simple Cash Computers May 2011 - September 2012
Community Realty Management 2010 - 2011
Metro One Telecommunications April 1999 - May 2006
Skills
Microsoft Office, Customer Service, Active Directory..., Microsoft Exchange, Microsoft SQL Server, Linux System..., Red Hat Linux, Structured Cabling, VMware, Microsoft Visual Studio..., C++, A+, Active Directory, Windows 7, Project Management, Team Building
Education
ITT Technical Institute Levittown Pa 2011 — 2013
Computer Networking Systems, 3.47
Community College of Philadelphia 1997 — 1999
Permanent/Temporary Resources July 2005 - August 2006
Metro One Telecommunications May 2004 - July 2005
SBC Communications Inc. October 2000 - May 2002
AT&T May 1995 - December 1999
Skills
Recruiting
Education
Dallas Baptist University 2009 — 2011
Bachelor of Business Studies, Business Administration
Wayne State University
Comcast Cable May 2013 - Present
Comcast March 2005 - May 2013
Metro One Telecommunications January 2003 - August 2005
Skills
Call Centers, Telecommunications, VoIP, Customer Experience, Troubleshooting, Technical Support, Wireless, Customer Satisfaction, Broadband, Customer Retention, Telephony, Vendor Management, IP, Process Improvement
Education
Albertus Magnus College 2000 — 2001
N/A, Business Management
Enterprise Rent-A-Car October 2007 - Present
Enterprise Rent-A-Car June 2007 - October 2007
Enterprise Rent-A-Car October 2006 - April 2007
Metro One Telecommunications September 1996 - February 2006
Skills
Customer Service, Accounts Receivable, Customer Satisfaction, Sales, Recruiting, Employee Relations, Benefits Administration, Human Resources, Conflict Resolution, Inventory Management, Staff Development, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Budget, Employee Benefits, Customer Retention, Employee Recognition, Problem Solving, Call Center, Time Management
Education
Clark Atlanta University
Bachelor of Arts, Psychology
Broward College
Associate of Arts Degree, Psychology
Sears Holdings Corporation April 2012 - Present
TASQ Technology March 2006 - January 2011
Spherion May 2005 - March 2006
Metro One Telecommunications June 2000 - May 2005
Union Bank February 1999 - June 2000
Skills
Access, Invoicing, Accounting, Forecasting, Spreadsheets, Payroll, Process Improvement, Outlook, Inventory Management, Data Entry, Microsoft Excel, SAP, Inventory Control, Variance Analysis, Microsoft Word, General Ledger, Microsoft Office, Sarbanes-Oxley Act, PeopleSoft, Customer Service, Budgets, Accounts Payable, QuickBooks, Analysis, Call Centers
Education
California State University-Sacramento 2013 — 2015
American River College 2011 — 2013
Associate of Science (A.S.), Administration of Justice
Comcast October 2001 - August 2011
Comcast Cable 2001 - 2011
Metro One Telecommunications May 1999 - November 2000
Skills
Inside Sales, Troubleshooting, Team Leadership, Internal Communications, Computer Literate, Billing, Customer Relations, Customer Satisfaction, Customer Service
Education
Hudson County Community College 1997 — 1998
United States Navy 2006 - 2010
Metro One Telecommunications May 2005 - June 2006
Skills
Call Center, Security Clearance, Navy, Network Security, Technical Support, Military, Customer Service
Education
San Diego State University-California State University 2010 — 2014
Grossmont College 2010 — 2012
Associate of Science (A.S.), Business Administration
Law Offices of Rezai & Associates April 2012 - Present
Perona, Langer, Beck, Serbin and Mendoza April 2008 - January 2013
Souza, Breeding & Associates May 2007 - March 2008
Alta Resources October 2004 - May 2007
Metro One Telecommunications April 2003 - July 2004
Nickel Nickel 5cent Games May 2000 - September 2002
Education
California State University-Fullerton 2000 — 2006
Bachelor of Arts (B.A.), Anthropology
Canyon High School
AT&T Mobility October 2006 - Present
Metro One Telecommunications April 2002 - April 2006
Skills
Customer Service, Technical Support, Network Architecture, Wireless Networking, Microsoft Office
Education
NJIT 2000 — 2014
Seton Hall Prepatory School 1996 — 2000
FedEx Office February 2004 - Present
Metro One Telecommunications April 2001 - February 2004
Target February 1995 - April 2001
Skills
Human Resources, Employee Relations, Onboarding, Succession Planning, Performance Management, Benefits Administration, Talent Management, Talent Acquisition, HRIS, Recruiting, Employee Benefits, Employee Engagement, Applicant Tracking..., College Recruiting, Training, Leadership, Customer Satisfaction, FMLA, HR Policies, Hiring, New Hire Orientations, Strategic Planning, Employment Law, Process Improvement, Organizational..., Customer Service, Sales, Team Building, Operations Management, Performance Appraisal, Conflict Resolution, Interviews, Internet Recruiting, Change Management, Coaching, Affirmative Action, Compensation & Benefit
Education
University of California, Riverside 1992 — 1995
Bachelor's degree, Business Administration and Management, General
Saddleback College 1990 — 1992
Associate of Arts (A.A.), General Studies
J&J International July 2015 - Present
The Credit Pros - Legal Credit Repair May 2014 - May 2015
Quest Diagnostics June 2006 - November 2013
BNY Mellon (Assignment via Volt Workforce Solutions) December 2005 - June 2006
Metro One Telecommunications October 2004 - December 2005
AT&T April 2003 - October 2004
Skills
Customer Service, Data Entry, Medical Terminology, Telephone Skills, HIPAA, Call Centers, Outlook, Fax, Customer Satisfaction, Troubleshooting, Filing, Healthcare, Microsoft Word, Microsoft Office, Microsoft Excel, Software Documentation, PowerPoint, Medical Records, Phone Etiquette, Inventory Management, Customer Retention, Computer Hardware, PeopleSoft, Windows 7, Leadership, Time Management, Clerical Skills, Administrative..., Process Improvement, Hospitals, Multi-line Phone, Internet Explorer, Lotus Notes, Spreadsheets, Microsoft Office 2007, Critical Thinking, Scanners, Office Administration, Windows Vista, Copying, Outlook Express, Inventory Control, Microsoft Applications, Printers, Technical Support, Wordperfect, Dependable Team Player, Windows XP Pro, Accurate Data Entry, Spanish-English
Education
New Jersey City University 2011 — 2013
Bachelor of Science (BS), Criminal Justice and Corrections
TriMet July 2014 - January 2015
ABM Security June 2008 - July 2014
Metro One Telecommunications March 2008 - May 2008
UPS September 2005 - March 2008
Skills
Supervisory Skills, CCTV, Access Control
Education
IITR Truck Driving School 2015 — 2015
Class A Truck Drivers License, 91%
ITT Technical Institute-Portland 2006 — 2007
ITT Technical Institute-Portland
Pending, Multimedia
American Medical Response January 2006 - Present
Metro One Telecommunications 1999 - 2003
Skills
EMS
Education
Oregon Health and Science University 2004 — 2005
Associate's Degree, Emergency Medical Technology/Technician (EMT Paramedic)
Mt. Hood Community College 2003 — 2004
Associate's Degree, General Studies
Ventra 2013 - 2014
Metro One Telecommunications January 2001 - March 2005
Education
Salem State University 1999 — 2005
Veritas Technologies LLC August 2015 - Present
Symantec July 2008 - Present
MiraLink March 2006 - July 2008
Knowledge Learning Corporation - Childcare Marketplace March 2005 - March 2006
Metro One Telecommunications July 2000 - March 2005
US Army September 1993 - July 2000
Skills
Unix, Linux, Technical Support, Quality Assurance, Enterprise Software
Education
Portland Community College 2007 — 2008
Computer and Information Systems Security/Information Assurance