Midland Credit Management
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Midland Credit Management Employees
OneRoof Energy, Inc. June 2015 - Present
OneRoof Energy, Inc. July 2014 - Present
PAWS San Diego June 2008 - September 2014
Sharp HealthCare July 2012 - July 2014
Midland Credit Management July 2009 - August 2011
Student Loan Xpress, A CIT Company July 2007 - July 2008
Xpress Loan Servicing, A CIT Company December 2005 - 2007
Education Lending Group, Inc. February 2001 - November 2005
Aegis Communications March 2001 - December 2001
American Express Educational Loans October 1995 - March 2001
Skills
Process Improvement, Operations Management, Cross-functional Team..., Business Optimization, Business Process..., Leadership, Team Building, Call Center, Software Documentation, Call Centers, Business Development, Business Intelligence, Entrepreneurship, Program Management, Management, Budgets, Project Management, Six Sigma, Business Process, Sales, Change Management, Business Strategy, Marketing, CRM, Executive Management, Customer Service, Training, Sales Operations, Start-ups, Vendor Management, Quality Assurance, Strategy, Data Analysis, Analysis, Strategic Planning, Business Analysis, Risk Management, Team Leadership, Time Management, Leadership Development, Coaching
Education
University of California, Irvine - The Paul Merage School of Business 1999 — 2002
MBA, Business Administration, Strategy, Marketing, Information Technology Management
University of Notre Dame 1988 — 1992
BA, Anthropology
St. Patrick's College, Maynooth 1989 — 1990
English, Anthropology
Internal Revenue Service December 2014 - Present
PetMountain.com February 2012 - October 2013
National University July 2010 - December 2011
Midland Credit Management May 2008 - March 2009
Lowe's Home Improvement November 2006 - May 2008
United States Marine Corps January 2000 - January 2004
Skills
Customer Service, Word, Microsoft Office, Excel, Problem Solving, PPC, Accounting, Account Management, Social Media, Microsoft Excel, Budgets, Microsoft Word, Training
Education
National University 2010 — 2011
Bachelor's degree, Accounting
Palomar College 2004 — 2010
Associates, GS- Arts and Humanities
Palomar College 2004 — 2007
Associates, GS- Social and Behaviral Science
Avon October 2014 - Present
Mary Kay Inc. May 2013 - Present
Everest College Phoenix Online October 2007 - Present
Everest College October 2006 - Present
Everest College Phoenix Online October 2006 - September 2007
Office Team December 1999 - October 2006
Starbucks Coffee Company September 2004 - September 2005
TruWest Credit Union March 2004 - April 2005
Off 5th Sax 5th Aveue Outlet November 2001 - April 2003
Midland Credit Management January 2001 - January 2002
Skills
Outstanding customer..., Phone Skills, Organzation, Sales, Academic Advising, Public Speaking, Social Networking, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Event Planning, Outlook, Leadership, Research, Customer Service, Advertising, Social Media Marketing, Management, Staff Development, Teaching, Team Building, Public Relations, Teamwork, Program Management, Training, Leadership Development, Admissions, Fundraising, Marketing, Community Outreach, Student Affairs, Nonprofits, Enrollment Management, Coaching, Higher Education, Telephone Skills
Education
Grand Valley State University 2015 — 2017
Master of Business Administration (M.B.A.), Organizational Leadership, 4.0
Rio Salado College 2014 — 2014
Certication, Customer Service Management, 3.0
Western International University 2010 — 2011
Masters, Public Administration
Arizona State University 1993 — 2006
Liberal Arts, Interdiciplinary Studies (Business/ Communications)
Midland Credit Management June 2006 - Present
St Cloud Cardiac & Diagnostic Imaging-Abbott Northwestern December 2002 - December 2004
AT&T March 1989 - November 1992
Gronseth Directory Service September 1979 - November 1982
Skills
Customer Service, Advertising, Budgets, Call Centers, Strategic Planning, Operations Management, Management, Project Management, PowerPoint
Education
St Cloud Technical and Community College
Sales & Management
Allstate December 2014 - Present
Aquaripure LLC 2006 - 2014
USAA June 2001 - June 2005
ING-Aetna Financial Services 2001 - 2002
Midland Credit Management 1999 - 2001
Beltone Hearing Center 1996 - 1999
Skills
CPCU, Biofiltration, Financial Risk, Risk Management, Insurance, Finance, IRAs, Microsoft Excel, Analysis, Leadership, Project Management, Customer Service, Strategic Planning, Sales, Negotiation, Marketing Strategy, Team Building, Property & Casualty..., Homeowners Insurance, Auto Insurance, Homeowners, Management
Education
University of Louisiana at Lafayette 1990 — 1995
Bachelor of Science (BS)
Keeney, Waite & Stevens APC August 2010 - Present
Midland Credit Management September 2004 - August 2010
Gateway, Inc. September 2000 - September 2004
Frary & Grace, LLP March 2000 - December 2000
Jaroszek, Roth & Kennedy June 1998 - March 2000
Royce, Grimm, Vranjes, McCormick & Graham May 1990 - June 1998
Skills
Litigation, Civil Litigation, Class Actions, Personal Injury, FDCPA, Litigation Management, Commercial Litigation, Corporate Law, Legal Research, Legal Writing, Arbitration, Product Liability..., Defense of Real Estate..., Defense of Real Estate..., Defense of Land..., Real Estate Litigation, HOA Litigation, Consumer Litigation..., TCPA Defense, Construction Litigation, Mergers & Acquisitions, Financial Services, Licensing, Trial Practice, Legal Compliance, Product Liability, Construction Law, Creditors' Rights, Intellectual Property, Bankruptcy, Appeals, Trials, Corporate Governance, Business Litigation, Mediation, Courts, Legal Assistance, Trademarks, Employment Law, Litigation Support, Privacy Law, Real Estate, Document Review, Westlaw, Pleadings, Legal Documents, Securities Regulation, Legal Advice, Trade Secrets, Dispute Resolution
Education
University of San Diego School of Law 1986 — 1989
Juris Doctorate
Middlesex Polytechnic. London UK 1985 — 1985
Summer School, French Studies, Completion Certificate
University of Washington 1979 — 1984
Bachelor of Arts with Distinction, English Composition
Midland Credit Management January 2007 - Present
Southwestern College January 2012 - May 2013
Haney Consulting January 2010 - June 2012
UC San Diego Extension December 2009 - June 2012
Lerach Coughlin Stoia Geller Rudman & Robbins, LLP October 2004 - December 2006
San Diego District Attorney's Office January 2002 - March 2004
Skills
Legal Writing, Litigation, Legal Research, Microsoft Excel, Pleadings, Research, Civil Litigation, Policy, Legal Compliance, Training, Legal Education, Legal Management, Analysis, Litigation Management, Process Management, Management, Process Improvement, Technology, Lexis, Trials, Litigation Support, OneNote, Leadership, Westlaw, PowerPoint, Microsoft Word, Outlook, Document Review, Corporate Law, Microsoft Access, Microsoft Outlook, Microsoft PowerPoint, Legal Technology, Access, LexisNexis
Education
San Diego State University-California State University 2007 — 2009
Master of Business Administration, MBA - Business
University of California, San Diego Extension 2004 — 2004
ABA-Approved Professional Certificate, Paralegal Studies
Sonoma State University 1996 — 1998
Bachelor of Arts, Criminal Justice Administration
Harry Norman, Realtors September 2009 - Present
24 Hour Fitness 2002 - 2009
Midland Credit Management 1999 - 2002
Wegmans Food Markets 1998 - 1999
Capital Group 1990 - 1997
Skills
Problem Solving, Teamwork, P&L Management, Data Collection, Adobe Creative Suite
Education
University of La Verne 1995 — 1997
Master's, Leadership and Management
University of La Verne 1991 — 1993
Bachelor of Science, Business Administration
Bank of America April 2006 - Present
creative inside artists productions September 2001 - Present
Primary Financial Services April 2004 - December 2005
Cavalry Investments December 2002 - March 2004
Associated Recovery Systems March 2001 - October 2002
Midland Credit Management February 1998 - February 2001
Skills
Director, Producer, Writer, Budgets, Film, Customer Service, Skip Tracing, Credit Cards, Film Production, Video Production, Time Management, Producing, Final Cut Pro, Entertainment, Directing, Acting, Creative Writing, Editing, Video, Video Editing, Spanish, Voice Over, Broadcast, New Media, Social Media, Strategic Planning, Negotiation, Scripting, Television, Production, Writing
Education
Scottsdale Community College 1997 — 2001
AA, Film/Director
inFORM Decisions July 2009 - Present
ISeries Consulting May 2009 - Present
SLFCU January 2007 - Present
FLP Intl. March 2000 - January 2007
Midland Credit Management September 1999 - March 2000
Computer Guidance Corporation May 1998 - September 1999
Arizona Automobile Association January 1998 - May 1998
Slomin's December 1995 - January 1998
After The Stork March 1995 - December 1995
American Medical & Life Insurance Company March 1993 - March 1995
Education
LIU Post 1983 — 1987
BA, Criminal Justice
Microsoft December 2013 - Present
Microsoft October 2012 - December 2013
Microsoft February 2011 - October 2012
Microsoft 2007 - 2011
Kibble & Prentice 2007 - 2007
Volt on Contract with Microsoft 2007 - 2007
Heritage Academy 2004 - 2007
Midland Credit Management 2003 - 2004
Resurgent Capital Services 2001 - 2003
Skills
Program Management, Microsoft Office, Problem Solving, Customer Relations, Teaching, Process Improvement, Attention To Detail, Training Skills, Analysis, Global Operations, Readiness, Customer Service, Training, Microsoft Excel, Enterprise Software, Sales, Research, SharePoint, Cross-functional Team..., Project Planning, Project Management, Data Analysis, Microsoft Technologies, Operations Management, Windows, Customer Satisfaction, Software Documentation, Management, CRM, Business Process..., Strategy, Business Process, Visio, Team Building, Office 365, Partner Management, SaaS, Product Management, Software Project..., Windows Azure, Agile Project Management, Vendor Management
Education
Brigham Young University 1991 — 1998
B.S. Family Science/Human Development
Mary Kay Cosmetics March 2005 - Present
Flintstones Bar April 2008 - May 2009
Midland Credit Management March 2005 - November 2006
Education
Minnesota School of Business 2007 — 2010
AAS, Massage Therapy
Sun National Bank October 2013 - Present
Injured Workers Pharmacy/ Healthmark Enterprises January 2013 - October 2013
Midland Credit Management August 2012 - December 2012
Midland Credit Management June 2012 - August 2012
Eastridge Group November 2011 - June 2012
Nevada State Democratic Party June 2011 - August 2011
YWCA October 2010 - May 2011
Martin Banks Workers’ Compensation Firm August 2007 - January 2011
Hope Mortgage Team May 2010 - August 2010
Outback Steakhouse September 2005 - June 2007
Skills
PowerPoint, Public Speaking, Microsoft Office, Event Planning, Social Media, Microsoft Excel, Research, Social Networking, Facebook, Fundraising, Customer Service, Outlook, Social Media Marketing, Microsoft Word, Photoshop, SPSS, Dreamweaver, GUI, Votebuilder, Timeslips, Recruiting, Teaching, Marketing, Data Analysis, Analysis, Training, Program Management, Public Relations, Marketing Communications, Event Management, Management
Education
High Point University 2007 — 2011
Bachelor of Arts, Political Science
Drexel University Goodwin College of Professional Studies 2014 — 2014
Project Management Training, Project Management, Pass
Nationwide Insurance May 2015 - Present
Transworld Systems May 2009 - May 2015
Expert Global Solutions: NCO Financial Systems 2009 - 2014
Barclays Capital: EquiFirst Corporation 2007 - 2009
Barclays Capital: EquiFirst Corporation 2005 - 2007
AmeriCredit Financial Services August 2003 - June 2005
Midland Credit Management October 2002 - June 2003
Alliance Data Systems January 2000 - August 2002
Alliance Data Systems January 1997 - January 2000
Skills
Onboarding, Performance Improvement, E-Learning, Business Process..., Shared Services, Leadership Development, Organizational..., Coaching, Training, Instructional Design, Team Building, Change Management, Performance Management, Call Center, Talent Management, Process Improvement, Employee Relations, Training Delivery, Strategic Planning, Talent Acquisition, Management, Call Centers, Organizational..., Blended Learning, Human Resources, Leadership, Customer Service, Hiring, Team Leadership, Project Management, Team Management, Personnel Management, Succession Planning
Education
Franklin University 2000 — 2002
Bachelors of Science
Equator, LLC December 2014 - Present
Advantage Sales and Marketing March 2010 - February 2014
Chase Home Finance March 2008 - July 2009
Revcare February 2007 - December 2008
Midland Credit Management January 2003 - January 2007
Deluxe Corporation July 1998 - October 2002
Skills
Process Improvement, Customer Service, Management, Project Management, Negotiation, Conflict Resolution, Call Center, Team Building, Strategic Planning, Operations Management, Coaching, Vendor Management, Executive Management, Business Analysis, Account Management, Training, Call Centers, Sales Management, Sales, Performance Management, CRM, Human Resources, Outsourcing, Leadership, Telecommunications, Customer Satisfaction, Cross-functional Team...
Education
Keller Graduate School of Management/Devry 2014 — 2015
Master of Business Administration (MBA), Project Management, 3.85
Arizona State University 1994 — 1998
BA, Communication and Minor in Business and Spanish
NBCUniversal, Inc. July 2015 - Present
FremantleMedia North American, Inc. August 2011 - July 2015
Warner Bros. Entertainment Group of Companies April 2010 - August 2011
Midland Credit Management September 2008 - October 2009
Skills
Intellectual Property, Litigation, Corporate Law, Microsoft Excel, Television, Mediation, Social Media, Outlook, Microsoft Office, PowerPoint, Microsoft Word, Entertainment, Research, Legal Research, Customer Service, Spreadsheets, Legal Writing
Education
University of San Diego 2004 — 2007
Urban Studies / History, Paralegal Certificate
Marymount California University 2002 — 2004
AA, AA
Saint Francis High School 1998 — 2002
Diploma
Law Office of Andrew R. Herreth April 2015 - Present
Midland Credit Management January 2013 - March 2015
Fort Bend County August 2009 - January 2013
Skills
Trials, Jury Selection, Jury Trials, Legal Discovery, Legal Research, Legal Writing, Legal Advice, Administrative Law, Appeals, Civil Litigation, Consumer Law, Corporate Law, Courts, Criminal Law, Hearings, Litigation, Westlaw
Education
Western New England College School of Law 2005 — 2008
Doctor of Law (J.D.)
Texas A&M University 2000 — 2004
Bachelor of Science (B.S.), Political Science and Government
Worldwide Imagination Photography™ 2013 - Present
Time Warner Cable November 2012 - Present
Payment Systems July 2012 - November 2012
Midland Credit Management 2010 - 2011
Qwest Communications July 2007 - July 2008
Center Partners Inc. September 2005 - June 2007
Hewlett-Packard February 2007 - May 2007
SCI Systems, Plant 12 April 2005 - December 2006
Skills
Fast Learner, Competitive Intelligence, Computer Graphics Design, Analytical/Research, Managerial, Billing/Payroll, MS Office, Customer Satisfaction, Communication, Wiring, Interpersonal Skill, Active Learning, Time Management, Planning/Scheduling, Sales/Marketing, Supervisory, Training, Office Equipment, Inventory, Quality Assurance
Education
Metropolitan State University of Denver 2008 — 2012
Bachelor of Arts (B.A.), Journalism, Computer Science, Criminal Justice & Crimionolgy, 3.0
Pikes Peak Community College 2002 — 2004
Associate of Arts (A.A.)
Focus Features February 2015 - Present
Indian Paintbrush Productions LLC November 2012 - January 2015
Indian Paintbrush Productions LLC August 2010 - November 2012
nevada joint union high school district April 2005 - June 2010
Midland Credit Management January 2009 - November 2009
D. Candis Paule Casting September 2008 - November 2008
Independent Music Manager January 2008 - August 2008
Bohemia Entertainment Group March 2008 - July 2008
Platinum Studios September 2007 - March 2008
Shade Hotel 2007 - 2008
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, Research, Spreadsheets, Teaching, Dance, Singing, Networking, Contract Management, Phone Skills, Travel Arrangements, File Management, Fax, Scanners, Copying, Entertainment, Training, Post Production, Outlook, Event Management, Theatre, Management, Editing, Television, Social Media
Education
University of California, Los Angeles 2014 — 2014
Professional Program, Producing
University of Rhode Island 2002 — 2006
BFA, Theatre: Directing and Acting
Bear River High School 1998 — 2002
High school diploma, general high school education
internships
Theatre/casting
Minnesotans United for All Families April 2012 - November 2012
David Jones August 2003 - February 2009
Midland Credit Management November 2002 - June 2003
Lowe Lintas (Lowe Live Relationship Marketing) April 2001 - December 2001
Lowe Live Relationship Marketing (formerly Miller Huber) August 1999 - April 2001
David Jones January 1998 - December 1999
Carlson Marketing Group 1996 - 1997
Carlson Marketing Group January 1993 - December 1996
Carlson Marketing Group January 1992 - January 1993
Carlson Marketing January 1990 - December 1991
Skills
Negotiation, Vendor Management, Marketing Strategy, Direct Marketing, Event Planning, Social Networking, Sales, Leadership, Workshop Facilitation, Business Analysis, Marketing Communications, Public Relations, Social Media Marketing, Customer Experience, Online Advertising, New Business Development, B2B, Product Development, Competitive Analysis, Performance Management, Change Management, CRM, Strategy, Management
Education
Hamline University 2013 — 2015
Master's degree, Elementary Education and Teaching
University of Sydney 2009 — 2009
Education
University of Minnesota-Duluth 1982 — 1987
Bachelor of Arts (B.A.), Communications and Journalism
Cox Communications November 2003 - Present
Women in Cable Telecommunications January 2014 - Present
Midland Credit Management November 2001 - November 2003
First USA August 1999 - October 2001
Skills
Leadership, Sales Operations, Service Delivery, Event Planning, Coaching, P&L Management, Strategic Planning, Customer Service, Budgets, Public Speaking, Project Management, Call Center..., Event Management, Strategy, Telecommunications, Team Leadership, Team Building, Training, Facilitation, Performance Motivation, Success Driven, Change Management, Forecasting, Process Improvement, 10 Key, Access, AS400 Administration, Davox, FDR, ICOMS, NICE Call Recording, Rumba
Education
Rio Salado College 2001 — 2003
Adjunct Faculty Member
Hardin-Simmons University
Elementary Education and Teaching
Fishman & Decea March 2014 - Present
Daniels Norelli Sculli & Cecere, P.C. August 2013 - December 2013
Midland Credit Management May 2012 - January 2013
Lathrop & Gage LLP (Practice Area Sold to Slater, Tenaglia, Fritz & Hunt, P.A.) August 2005 - August 2010
Platzer, Swergold, Karlin, Levine March 2002 - August 2005
Zeichner, Ellman & Krause July 1999 - March 2002
Skills
Litigation Manager, Expert Negotiator, Proactive Problem Solver, Dispute Resolution, Litigation, Bankruptcy, Contract Negotiation, Licensing, Negotiation, Risk Management, Commercial Litigation, Dispute, Legal Documents, Legal Research, Legal Assistance, Trials, Courts, Civil Litigation, Appeals, Management, Mediation
Education
New York Law School 1994 — 1998
Juris Doctor, Law
New York Law School 1994 — 1998
Doctor of Law (J.D.)
Arizona Health Care May 2015 - Present
Shutterfly Inc. September 2011 - May 2015
Shutterfly Inc. 2010 - 2015
Shutterfly Inc. 2010 - 2015
Shutterfly Inc. 2010 - 2015
ACS, a Xerox Company August 2008 - November 2009
ACS, a Xerox Company August 2007 - August 2008
Michael E. Paulk, M.D., L.L.C. June 2002 - August 2007
Marlor Enterprises April 2000 - June 2002
Midland Credit Management March 1999 - April 2000
Skills
Research, Customer Service, Payroll, Finance, Marketing
Education
University of Phoenix 2008 — 2012
Associate of Arts, Psychology
Henry Ford Community College 1985 — 1987
Business Administration and Management, General
Deloitte September 2015 - Present
KPMG October 2010 - September 2015
KPMG October 2007 - October 2010
KPMG October 2004 - October 2007
Midland Credit Management December 2002 - October 2004
Citi April 1999 - August 2000
Skills
Management Consulting, Project Management, Process Improvement, Business Process, Risk Management, Internal Audit, Strategy, Governance, Sarbanes-Oxley Act, Enterprise Risk..., Auditing, Mergers & Acquisitions, Finance, Due Diligence, CRM, SEC filings, International Business..., Financial Reporting, Financial Services, Budgets, US GAAP, Mergers, Banking, Business Strategy, PMO, Business Transformation, Human Resources, Shared Services, Business Process..., Finance Transformation, Change Management, Operational Risk..., Consulting, Integration, Strategic Planning
Education
Middlebury Institute of International Studies at Monterey 2001 — 2002
Master of Business Administration (MBA)
The Catholic University of Eastern Africa 1994 — 1998
Bachelor of Commerce (B.Com.), Accounting
Encore Capital Program ManagerEncore Capital Group
Midland Credit Management 1997 - Present
Education
University of Phoenix 2005 — 2009
Non Profit January 2013 - Present
MedVantx June 2007 - December 2012
Midland Credit Management January 2005 - July 2007
R. W. Smith & Co. April 2002 - January 2004
Phillips National, Inc. 1986 - 2000
Skills
Management, Project Management, Process Improvement, Strategy, Team Building, Cross-functional Team..., Account Management, Salesforce.com, Business Analysis, Contract Management, Data Analysis, Vendor Management, New Business Development, Product Development, Contract Negotiation, Sales Management, Marketing, Strategic Planning, Project Planning, Competitive Analysis, Budgets, Microsoft Excel, Program Management, Microsoft Office, Leadership, Sales Operations, Product Management, Customer Service, Healthcare, Cold Calling, Analysis, Outlook, Change Management, Hospitals, Operations Management, Selling, Forecasting, Pharmacy Benefit..., Product Marketing, Business Process..., SDLC, Medical Devices, Product Launch, Business Development, Quality Assurance
Education
California State University-San Marcos 1998 — 2000
MBA, Business Administration, Management and Operations
Washington State University
SAS December 2013 - Present
inVentiv Health Clinical January 2008 - December 2013
Cox Communications April 2004 - December 2005
Atlantic.Net 2002 - 2004
Midland Credit Management 1999 - 2002
Skills
Deferred Compensation, HRIS, Talent Management, Employee Relations, Performance Management, HR Consulting, Succession Planning, HR Policies, Employee Engagement, Talent Acquisition, Human Resources, Employee Benefits, Organizational..., Change Management, Recruiting, Management, Policy, Personnel Management
Education
Indiana University Bloomington
Bachelor of Arts (B.A.), Sociology
University of California, San Diego
Certification, Human Resources Management
Bella Dolce and Flora October 2012 - Present
iQor September 2008 - July 2011
MCM 2003 - 2007
Midland Credit Management 2003 - 2007
MCI 1989 - 2002
Skills
Call Center, Operations Management, Vendor Management, Process Improvement, Customer Service, Performance Management, Credit Cards, Strategic Planning, Team Building, Employee Relations, Customer Satisfaction, Financial Services, Coaching, Management, Recruiting, Creative, Multi Tasking, Account Management, Sales, Call Centers, Sales Operations, Human Resources, Marketing, Team Leadership, Leadership, Employee Training, Strategy, Sales Management, New Business Development, Outsourcing, Business Development, Team Management, Cross-functional Team..., Customer Retention
Education
Northern Arizona University-The W. A. Franke College of Business 1987 — 1989
bs, marketing
Mesa Community College
Republic Services Inc 2008 - Present
Xceed Search 2009 - 2010
Computer Guidance Corporation July 2007 - April 2008
Shamrock Foods April 2004 - June 2007
Sally Beauty Company September 2002 - April 2004
Garrett Aviation July 2000 - March 2002
Midland Credit Management December 1998 - February 2000
Millennium Solutions February 1997 - December 1998
CSK Auto January 1996 - February 1997
Caesars Palace 1990 - 1991
Skills
Analysis, IBM iSeries, Visio, SQL, DB2, Software Implementation, Databases, Software Documentation, Software Development, Crystal Reports, Microsoft SQL Server, SharePoint, Process Improvement, Business Analysis, Requirements Analysis, CLP, RPG, SDLC, Business Intelligence, Project Management, Data Analysis, Database Design, Systems Analysis, Access, COBOL, Integration, FTP, Program Management, Requirements Gathering, Cognos, Data Warehousing, ERP, EDI, Disaster Recovery, Software Project..., Oracle, ETL, Business Process, MS Project, IT Management
Education
Richard Gahr Highschool 1967 — 1970
Diploma, General
California State Polytechnic University-Pomona
Computer Science
Cerritos College
Diana Nokes Grapic Design 2007 - Present
Midland Credit Management 1997 - 2000
Household Credit Services 1996 - 1998
TCBY, Inc 1993 - 1996
Skills
Graphic Design, Graphics, Typography, Illustration, InDesign, Adobe Creative Suite, Branding, Illustrator, Web Design, Concept Development, Branding & Identity, Layout, Brochures, Art Direction, Mac, Creative Direction, User Interface Design
Education
University of California, San Diego 2007 — 2008
Graphic Design
University of Nevada-Las Vegas 1989 — 1991
Boulder County Public Health August 2008 - Present
Midland Credit Management January 2007 - July 2008
Luce Forward July 2006 - November 2006
Law Offices of Ricardo M. Gonzalez June 2005 - June 2006
Law Offices of Frank J. Ragen October 2004 - May 2005
Carr & Thompson January 2004 - September 2004
New Alternatives, Inc. February 2001 - May 2003
Catholic Social Services of Montana, Inc. August 1999 - December 2000
Education
University of San Diego 2004 — 2005
Paralegal Cert., Paralegal Studies
Carroll College 1996 — 2000
Social Work, Social Work and Spanish
Midland Credit Management May 2015 - Present
Midland Credit Management December 2013 - May 2015
Midland Credit Management June 2012 - December 2013
Midland Credit Management March 2012 - June 2012
Midland Credit Management March 2011 - March 2012
Asset Acceptance, LLC July 2008 - March 2011
Asset Acceptance, LLC November 2005 - July 2008
Offerman & King, LLP January 2002 - October 2005
Skills
FDCPA, Creditors' Rights, Bankruptcy, Litigation, FCRA, Civil Litigation, Commercial Litigation, Legal Research, Courts, Mediation, Legal Writing, Appeals, Litigation Management, Corporate Law, Chapter 7, Management, Trials
Education
The University of Texas School of Law 1998 — 2001
Jurisdoctorate
The University of Texas at Austin 1995 — 1998
Bachelor of Arts, Philosophy and English
Great-West Financial July 2013 - January 2014
Great-West Financial May 2005 - July 2013
Midland Credit Management March 2002 - March 2005
Kelly Services 2005 - 2005
Skills
HRIS, Talent Acquisition, Employee Benefits, Employee Relations, Succession Planning, Performance Management, Onboarding, Deferred Compensation, Personnel Management, Recruiting, Temporary Placement, 401k, Benefits Administration, Applicant Tracking...
Education
Purdue University 1994 — 1998
BS, Management
Lucra May 2013 - Present
Midland Credit Management August 2011 - May 2013
Monterey Financial Services, Inc. July 2008 - August 2011
The Boss Law Firm February 2006 - July 2008
Skills
Litigation, Legal Research, Legal Writing, Intellectual Property, Corporate Law, Commercial Litigation, Mergers, Corporate Governance, Bankruptcy
Education
Gonzaga University School of Law 2002 — 2005
JD
University of Utah 1997 — 2002
B.A., Political Science
University of Utah 1997 — 2002
B.A., Spanish
Employees Retirement System of Texas March 2014 - Present
Employees Retirement System of Texas December 2010 - February 2014
Paragon Way Inc March 2008 - December 2010
Electronic Transaction Consultants September 2006 - June 2007
Midland Credit Management April 2003 - November 2005
Bank One 1995 - 2001
Citicorp National Service Center 1985 - 1995
Skills
Performance Management, Account Management, Coaching, Outsourcing, Credit Cards, Microsoft Office, Project Management, Human Resources, Customer Satisfaction, Negotiation, Financial Services, Contact Centers, Business Analysis, Change Management, Call Center, Call Center Development, Employee Management, Development Of Employees, Strategy, Budgets, Customer Service, Leadership, Recruiting, Leadership Development, Management, Employee Engagement, Business Process, Customer Retention, Call Centers
Education
University of Maryland College Park 1981 — 1985
BA, English
Dealstruck September 2015 - Present
Provide Commerce April 2010 - August 2015
Encore Capital Group May 2004 - March 2010
Midland Credit Management 2004 - March 2010
Allen Systems Group May 1998 - April 2004
Education
Colorado State University 1989 — 1994
BA, Finance and Economics
Midland Credit Management March 2012 - Present
Asset Acceptance July 2008 - February 2012
Virginia Creditors Bar Association 2009 - 2011
Asset Acceptance, LLC May 2005 - July 2008
Samuel & Marks PLLC April 2002 - May 2005
Beddow, Marley June 2000 - April 2002
Reiss F Wilks January 1996 - June 2000
Skills
Debt Collection, Creditors' Rights, Real Estate, Estate Planning, Civil Litigation, Litigation, Courts, Business Litigation, Commercial Litigation, Leadership, Strategy
Education
University of Akron School of Law 1992 — 1995
Juris Doctor Degree
Washington and Lee University 1986 — 1990
Bachelor of Arts Degree, European History and Art; Architecture
Norfolk Academy 1974 — 1986
High School Diploma
Midland Credit Management April 2013 - Present
Professional Bureau of Collections May 2010 - April 2013
Gutterman Griffiths PC May 2009 - September 2009
University of Denver Mediation and Arbitration Clinic January 2009 - May 2009
Law Offices of Perry L May 2008 - August 2008
Skills
Mediation, Legal Writing, Legal Research, Litigation, Commercial Litigation, Corporate Law, Courts, Business Planning, Civil Litigation, Contract Negotiation, Litigation Management, Microsoft Excel, Arbitration, Class Actions
Education
University of Denver - Sturm College of Law 2007 — 2009
Juris Doctor, Law
University of Denver - Sturm College of Law
Juris Doctor
Drake University 2003 — 2007
BS, Business Management
Drake University Law School
Bachelor of Science, Business Administration
Trestle Management Group July 2012 - Present
PMG Services December 2011 - July 2012
AAM, LLC June 2004 - March 2011
Consultant Engineering, Inc. August 2002 - May 2004
Midland Credit Management April 1998 - June 1999
DIR Group June 1996 - August 1997
Skills
Microsoft Office, Budgets, Editing, Event Management, Marketing, Negotiation, Time Management, Leadership, Recruiting, Team Building, Property Management, Advertising, Contract Negotiation, Real Estate, Project Planning, Sales, Customer Service
Education
Iowa State University 1987 — 1991
BFA - Visual Studies, Photography/Jewelry Design
Midland Credit Management January 1997 - May 2015
Arnolds Furniture June 1987 - August 1995
Dixieline Lumber Co February 1985 - August 1987
U S Army December 1976 - December 1982
Skills
Customer Service, Leadership, Program Management, Team Building, Microsoft Office, Strategic Planning, Microsoft Word, Sales, Outlook, Social Media, Oral Communication, Written Communication, Record And Maintain..., Business Development, Inventory Management, Negotiation, Administrative..., Call Centers, Vendor Management, Product Management, Team Leadership, Management, Financial Services, Marketing, Office Management, New Business Development, Training, Call Center, Coaching, Process Improvement, Account Management, Mortgage Lending, Relationship Management, Microsoft Excel
Education
Central Piedmont Community College 1983 — 1984
Butler High School 1972 — 1977
Wells Fargo Bank August 2008 - Present
Wells Fargo August 2008 - Present
Midland Credit Management February 1999 - August 2008
Skills
Credit, Call Center, Financial Risk, Insurance, Vendor Management, Customer Service, Process Improvement, File Management, Phone Skills, Outlook, Sales, Technical Support, Spreadsheets, Data Analysis, Leadership, Account Management, Consulting, Management, Microsoft Excel, Analysis
Education
Oklahoma State University 1989 — 1994
AGIA October 2011 - Present
Anderson Schmitt Investments, LLC May 2008 - Present
Medix Staffing Services January 2011 - October 2011
Arizona Community Church 2006-2011 November 2006 - March 2011
American Lung Association September 2008 - May 2010
Midland Credit Management December 2004 - September 2007
Mesa Air Group March 2000 - May 2003
Education
Elgin Community College
AA, AS
Comcast August 1995 - Present
Midland Credit Management 1992 - 1993
Skills
Call Centers, Customer Service, Customer Experience, Customer Satisfaction, Process Improvement, Team Leadership, Direct Sales, Training, Team Building, Cross-functional Team..., Microsoft Excel, Microsoft Office
Education
Ashford University 2010 — 2014
B.A., Psychology
Midland Credit Management February 2012 - Present
Asset Acceptance, LLC March 2008 - March 2012
Skills
Litigation, Bankruptcy, Civil Litigation, Legal Research, Legal Writing, Mediation, FDCPA, Westlaw, Courts, Litigation Management, Lexis, Legal Assistance, Personal Injury, Legal Compliance
Education
Hofstra University School of Law 2003 — 2006
Juris Doctor, Certification, Health Law
University of South Florida 1996 — 2003
Bachelor of Science, 2003
University of South Florida 1996 — 2001
Bachelor of Arts, Biology; English and American Literature
CareFusion October 2006 - Present
MIDLAND CREDIT MANAGEMENT 2003 - 2006
Verizon Wireless (Worldwide Wireless) October 1997 - July 2002
Pacific Bell 1980 - 1995
Skills
Microsoft Word, PowerPoint, Customer Service, English, Windows, Outlook, Teaching, Budgets, Strategic Planning, Negotiation, Troubleshooting, Process Improvement, Technical Support, Customer Satisfaction, Team Leadership, Software Documentation, Lean Six Sigma, Cross-functional Team..., Leadership, Analysis, Quality Assurance
Education
National University 1993 — 1999
Master Masters Degree,, Management Emphasis, 3.8
National Universtiy 1993 — 1999
Bachelor of Business Administration (BBA), Business Administration, Management and Operations