MTM, Inc.
Industry: Company
DescriptionFounded: 1995 Subsidiary: Reveal Management Services, Inc.
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MTM, Inc. Employees
Lake Regional Health System 2012 - 2013
MTM, Inc. August 2009 - January 2011
Walmart November 2007 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Spreadsheets, AS400 Administration, Cisco Technologies, MS-DOS, Customer Service, Windows, Data Entry, Appointment Scheduling, Scheduling, Computer Proficiency, Social Media, Social Skills, Childcare, Medical Terminology, Medical Records, Retail Displays, Time & Attendance, Punctuation, Teamwork, Project Planning, Problem Solving, Travel Planning
Education
State Fair Community College 2004 — 2005
No degree, Diagnostic Radiology Residency Program
Morgan County R1 2000 — 2004
High School, General Studies
MTM, Inc. November 2013 - Present
Photosports USA September 2003 - Present
MTM, Inc. November 2013 - November 2014
MTM, Inc. November 2013 - May 2014
City of Shrewsbury October 2011 - November 2013
YMCA of Greater St. Louis September 2009 - October 2011
YMCA of Greater St. Louis November 2001 - September 2009
Skills
Facilities Management, Customer Service, Event Planning, Microsoft Office, Budgets, Event Management, Microsoft Excel, Team Building, Microsoft Word, Operations Management, PowerPoint, Process Scheduler, Inventory Management, Management, Leadership, Fundraising, Aquatics, Marketing, Training, Nonprofits, Staff Development, Team Leadership, Social Media, Recreation Planning, Office Management, Lifeguarding, Social Media Marketing, Pools, AED, Cpr Certified, Facebook, Recruiting, Program Development, Strategic Planning, Social Networking, Teamwork, Outlook, Project Planning, Leadership Development, Sales, Time Management, Recreation, Coordinating Special..., Outdoor Recreation, Hiring, Advertising, Coordinating Events, Community Outreach, Youth Development, Youth Leadership
Education
Southeast Missouri State University 2003 — 2007
Bachelor of Science, Parks, Recreation and Leisure Studies
Fox NDE, LLC August 2014 - Present
Showtyme Shots Photography May 2011 - Present
Memorial Hermann Health System September 2013 - August 2014
MTM, Inc. December 2011 - November 2012
Cardinal Health October 2008 - July 2011
Southwest Water Company December 2001 - January 2006
Skills
Team Leadership, Creative Problem Solving, Team Building, Multitasking Skills, Organizational..., Microsoft Office, AS400 Administration, Customer Service, Social Media, Management, Time Management, Microsoft Word, Data Entry, Training, Strategic Planning, Healthcare, Microsoft Excel, Leadership, Project Management, Public Speaking
Education
Ocean Corporation 2013 — 2014
Non-Destructive Engineering
Houston Community College 2009 — 2011
University of Phoenix 2005 — 2006
MTM, Inc. April 2015 - Present
Viasystems July 2014 - March 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking
Education
Harris-Stowe State University
Bachelor of Science (BS), Information Science/Studies
Mclane Global November 2012 - Present
MTM, Inc. April 2013 - July 2013
BBVA Compass November 2011 - June 2012
Skills
Accounting, Accounts Payable, Customer Service, Microsoft Office, Sales, Data Entry, Microsoft Excel, Fully bilingual English, Accounts Receivable, Customer Satisfaction, HIPAA, 10 Key, Customer Support, Invoicing, Team Building, Contract Negotiation, Inventory Management, Collections, Hospitality Industry, Sales Support Tools, Management, Negotiation, Health, Strategic Planning, Social Networking
Education
ITT Technical Institute-Houston North 2013 — 2015
Bachelor's Degree, Accounting and Business/Management
Houston Community College 2005 — 2006
bs, Homeland Security, Law Enforcement, Firefighting and Related Protective Services
Victory Christian High 2003 — 2006
MTM, Inc. April 2015 - Present
MV Transportation July 2014 - March 2015
MV Transportation November 2013 - July 2014
MVT Canadian Bus Inc. September 2011 - November 2013
MVT Canadian Bus Inc. March 2009 - September 2011
MV Transportation June 2008 - March 2009
Corpus Christi Regional Transportation Authority April 2006 - June 2008
Skills
Active Directory, Analysis, Budgets, Business Analysis, Business Development, Change Management, Coaching, Computer Hardware, Customer Service, Data Analysis, Disaster Recovery, Fleet Management, Help Desk Support, IT Management, Inventory Management, Leadership, Leadership Development, Management, Microsoft Excel, Microsoft Exchange, Microsoft Office, Network Administration, Operations Management, Performance Management, Process Improvement, Program Management, Project Management, Project Planning, Public Transport, Software Implementation, Software Documentation, System Administration, Team Building, Team Leadership, Training, Transportation, Transportation..., Policy, Organizational..., Strategic Planning, Government, Integration, Logistics, Negotiation, New Business Development, Procurement, Risk Management, Sales, Transportation Planning, Servers
Education
Texas A&M University-Corpus Christi 2000 — 2005
BS, Computer Science
MTM, Inc. 2014 - Present
MTM, Inc. October 2012 - September 2014
MTM, Inc. April 2009 - October 2012
MTM, Inc. January 2007 - April 2009
Skills
Employee Relations, Process Improvement, Recruiting, Healthcare, Team Building, Microsoft Excel, Microsoft Office, Microsoft Word, Access, 10 Key
Education
University of Missouri-Columbia 2000 — 2004
Bachelor of Science (BS), Soils & Atmospheric Science
Duchesne High School 1995 — 1999
High School Diploma, General Education
MTM, Inc. October 2013 - Present
CenturyLink Technology Solutions April 2013 - October 2013
MasterCard 2008 - 2012
MasterCard 1999 - 2008
MasterCard 1996 - 1999
Skills
Process Improvement, Payment Systems, Debit Cards, Credit Cards, SaaS, Program Management, Electronic Payments, Business Development, Credit, Sales, Payments, Analysis, Payment Cards, Payment Card Processing, Mobile Payments, Portfolio Management, Advertising, Project Management, Agile Methodologies, •Account Management..., •Team Leadership and..., Acquiring, Product Development, Software Documentation, Leadership, Scrum, Agile Project Management, Account Management, Financial Services, Vendor Management, Business Analysis, •Financial Modeling..., •Portfolio Analysis..., •Marketing and..., •Contracts and..., •Efficiency and..., •Microsoft Software,..., •Quality Control..., E-payments, Gift Cards, Change Management, Implementation..., Product Distribution, TFS, Atlassian JIRA, UAT coordination, Test Cases, User Acceptance Testing, Acceptance Criteria, Release Management
Education
Lindenwood University 2005 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
St. Dominic High School 1985 — 1989
General, General
Easter Seals Midwest February 2014 - Present
SSM Health Care - St. Louis June 2011 - February 2014
MTM, Inc. May 2010 - June 2011
State of Missouri March 2009 - May 2010
St. Louis Children's Hospital May 1998 - July 2008
Skills
Public Speaking, Recruiting, Training, Employee Training, Interviews, Microsoft Office, HRIS, Employee Relations, Human Resources, Leadership Development, Organizational..., Performance Management
Education
Lindenwood University 2012 — 2013
Master of Science (MS), Human Resources Management
Lindenwood University 2003 — 2006
Bachelor of Science (BS), Human Resources Management
MTM, Inc. October 2013 - Present
MTM, Inc. December 2012 - October 2013
Skills
Communications, Typing, Business Development, Presentations, Presenter, Teaching, Mentoring Of Staff, Employee Training, Leadership, Call Centers, Recruiting, Time Management, FMLA, Employee Relations, Interviews, Customer Service, Training, Human Resources, Project Management, Customer Satisfaction, Microsoft Excel, Operations Management, Process Improvement, Team Building
Education
Missouri Baptist University 2013 — 2015
St Charles Community College 2008 — 2010
Associates of Arts, Human Services, General
Blue Cross and Blue Shield of Minnesota October 2014 - Present
MTM, Inc. November 2013 - October 2014
Dakota Conservators January 2010 - November 2013
TCF Bank 2009 - 2012
Target April 2008 - July 2011
Skills
Front Office, Retail Banking, Mortgage Banking, Management, Team Leadership, Microsoft Office, Microsoft Word, Microsoft Excel, High Level Of..., Employee Training, Hands-on Problem Solver, Outlook, Customer Service, Spreadsheets, Leadership, Recruiting, PowerPoint, Social Networking, Team Building, Office Management, Office Administration, Time Management, Coaching, Confidentiality, Administration, Multi-line Phone, Leadership Development, Clerical Skills, Interviews, Inventory Management, Telephone Skills, Organizational..., Receptionist Duties, Appointment Scheduling, Call Centers, Data Entry, Administrative...
Education
Globe University 2014 — 2016
Associate's degree, Business Administration and Management, General
UnitedHealth Group February 2015 - Present
MTM, Inc. October 2012 - July 2014
MTM, Inc. July 2011 - October 2012
MTM, Inc. August 2010 - June 2011
Skills
Contract Management, Contract Negotiation, Compliance, Call Centers, Employee Training, Customer Service, Travel Planning, Recruiting, Appointment Scheduling, Sales, Communication, Time Management, Analysis, Program Management, Strategic Planning, Team-oriented, Conflict Resolution, Leadership, Management, Healthcare, Public Speaking, Negotiation, Insurance
Education
Lindenwood University 2009 — 2014
Bachelor's Degree, Health/Health Care Administration/Management, 3.44
Guilford Technical Community College 2006 — 2008
Associate's Degree, Addiction Prevention and Treatment, 3.80
Peace College 1998 — 2001
Associate's Degree, Psychology
Grimsley Senior High School 1994 — 1998
High School
MTM, Inc. February 2007 - Present
Glenwood State Hospital School February 1980 - February 1983
Skills
Team Building, Strategic Planning, Operations Management, Process Improvement, Customer Service, Team Leadership, Healthcare, Training, Leadership, Performance Management, Coaching, Customer Satisfaction
Education
Iowa Western Community College
Non Parenteral Medication, Psychology
Plattsmouth Nebraska
SAVA Workforce Solutions, Inc. June 2013 - October 2013
MTM, Inc. March 2013 - June 2013
VersaTech, Inc January 2012 - February 2013
United Way of the National Capital Area October 2011 - January 2012
Front Rowe Inc. April 2009 - July 2011
Bazilio Cobb Associates, PC, Washington, DC October 2007 - December 2008
Teksystem October 2006 - September 2007
Bazilio Cobb Associates, PC, Washington, DC October 2000 - September 2006
Skills
CRM, Budgets, Government, Project Management, Project Planning, Management, Analysis, Leadership, Training, Real Estate, Proposal Writing, DoD, Policy Analysis, Document Management, Change Management, Quality Assurance, Program Management, Business Development, Public Speaking, Microsoft Office, Investment Properties, Process Improvement, Microsoft Word, Management Consulting, Integration, Contract Management, Policy, Real Estate Transactions, Strategic Planning, Security Clearance
Education
University of Maryland University College
Business Administration and Emergency Management
MTM, Inc. November 2014 - Present
MTM, Inc. December 2012 - November 2014
Groupon April 2012 - November 2012
Carle Foundation Hospital February 2011 - April 2012
Hobbico August 2009 - August 2010
Illini Media January 2006 - May 2009
Skills
Salesforce.com, Project Management, CRM, Sales, Training, Marketing, Advertising, Business Development, Account Management, Program Management
Education
University of Phoenix
Bachelor of Science, Business Management, 3.65 GPA
Parkland College
General Studies, 3.0 GPA
MTM, Inc. March 2014 - Present
Christian Artifacts April 2011 - Present
Client Services, Inc. December 2013 - March 2014
Arrowpoint Elementary - Hazelwood SD August 2005 - June 2011
Sears Holdings Corporation June 1993 - January 2009
Riverview Gardens Schools August 1998 - June 2005
University of Memphis August 1991 - June 1993
Southern Illinois University Edwardsville August 1989 - December 1990
Southern Illinois University Edwardsville August 1988 - August 1989
Skills
Persuasion and..., Instructor-led Training, Employee Training, Communication Skills, Program Development, Program Coordination, Employee Relations, Policy Analysis, Political Campaigns, Public Policy, Political Science, Consulting, Internal Communications, Writing, Speech Writing, Report Writing, Editing, Editorial, Copy Editing, Marketing Copy, Political Consulting, Higher Education, Higher Education..., Teaching, Creative Writing, Public Speaking, Educational Technology, Staff Development, Leadership
Education
The University of Memphis 1991 — 1993
Post-Graduate, Political Communication
Southern Illinois University, Edwardsville 1982 — 1991
MA(CU), Commmunication
MTM, Inc. September 2014 - Present
MTM, Inc. March 2014 - August 2014
Fifth Gear July 2013 - February 2014
Fifth Gear October 2010 - July 2013
Fifth Gear October 2009 - October 2010
Louisiana R-II school district August 2007 - May 2009
Skills
Training, Customer Service, Quality Assurance, Supervising, Team Leadership, Teamwork, Service Level Management, Chat, Sales, Microsoft Office, Inventory Management, Operations Management, Team Building, Process Improvement, Email, Leadership, Prescription processing, Social Media, Customer Satisfaction, KPI Reports, e-commerce, Service Level Agreements, Coaching, Microsoft Excel
Education
Missouri Baptist University 2003 — 2007
Bachelor's of Science in Education, History
Save-A-Lot December 2014 - Present
MTM, Inc. September 2014 - December 2014
Save-A-Lot December 2013 - September 2014
Save-A-Lot September 2012 - December 2013
Save-A-Lot June 2011 - September 2012
Kroger April 2008 - June 2010
Skills
Merchandising, Retail, Store Management, Inventory Management, Inventory Control, Grocery, Visual Merchandising, Pricing, Profit, Retail Sales, Loss Prevention, Planograms, Cashiering, Customer Service, Sales, Forecasting, Store Operations, Customer Satisfaction, P&L, Assortment
Education
University of Kentucky 2010 — 2012
Masters of Agricultural Economics, Agricultural Economics
Eastern Kentucky University 2006 — 2010
Bachelor of Arts (BA), Economics, 3.75
K and M Pump & Services, LLC. January 2008 - Present
MTM, Inc. 2006 - 2008
Skandia Window Fashions 2003 - 2006
Taylor Machine Works, Inc. 2000 - 2003
HMC Machining, Inc. 1994 - 2000
Skills
Entrepreneurship, New Business Development, Food, Sanitary pumps, Sanitary Valves, Sanitary Pump..., CNC Machining, Pump Repair, Welding, Grit Blasting, Pumps, Team Building
Education
Rich Mountain Community College
Blue Print Reading Skills
Mt. Ida High School 1982 — 1986
LogistiCare April 2015 - Present
XTransit Solutions October 2007 - April 2015
Battle's Transportation, Inc. June 2010 - February 2014
MTM, Inc. September 2007 - April 2010
Coventry Health Care November 2004 - October 2006
Skills
Business Development, Medicaid Managed Care, Transportation..., Marketing Strategy, Insurance, Training, Education and Outreach, Strategy, Budgets, Contract Negotiation, Customer Service, Leadership, Management, Operations Management, Policy, Strategic Planning, Team Building, Transportation, Logistics, Program Management
Education
Community College of the US Air Force
Associate's degree, Business Administration and Management, General
University of Hartford
MTM, Inc. April 2014 - Present
OnlySP.com June 2013 - April 2014
Cracker Barrel August 2012 - April 2014
Crowd Production Game 2013 - 2013
AMC Theatres June 2011 - March 2012
Regal Entertainment Group November 2005 - September 2008
Skills
Microsoft Office..., Outgoing and confident..., Proficient in touch..., Short movie composition, Script writing, Extensive knowledge of..., Multi-media..., video..., passion for video games..., Customer Service, Film, Social Networking, Leadership, Multimedia, Screenwriting, Video Games
Education
Grand Valley State University 2011 — 2012
Bachelor of Arts (B.A.), Communication, General
Lake Michigan College 2009 — 2011
MTM, Inc. July 2013 - Present
Shape Security April 2013 - June 2013
Brightleaf Technologies, Inc July 2012 - February 2013
Graphique Creative March 2011 - August 2011
Skills
Adobe Creative Suite, InDesign, Illustrator, Photoshop, Graphic Design, Typography, Dreamweaver, Mac, Photography, Layout, Web Design, Flash, Logo Design, Illustration, After Effects, Corporate Identity
Education
Arizona State University 2008 — 2012
Bachelor of Science (B.S.), Graphic Design
Centene Corporation August 2015 - Present
MTM, Inc. April 2014 - August 2015
Centene Corporation June 2013 - April 2014
Magellan Health Services 2006 - April 2013
Skills
Medicaid, Credentialing, HIPAA, Healthcare Management, Healthcare, Healthcare Information..., Managed Care, Medicare, Provider Relations, Case Managment, Medical Terminology, Medical Billing, Quality Improvement, Epic Systems, Healthcare Consulting, Marketing, Project Implementation, Provider Network..., Account Management, Contract Management, Contract Negotiation, Strategic Negotiations, HR Policies, Public Speaking, Transportation Law, Third Party Vendor..., Business Process..., Strategic Planning, Process Improvement
Education
Lindenwood University 2012 — 2013
Master's degree, HR
Missouri College 2002 — 2003
Associate's degree, Health/Health Care Administration/Management
Lindenwood University
Bachelor's degree, Healthcare Management
JetBlue Airways January 2015 - Present
MTM, Inc. July 2014 - January 2015
MTM, Inc. October 2013 - July 2014
UW Health August 2011 - September 2013
Ryan International Airlines May 2010 - September 2011
Liberty Medical Supply November 2006 - March 2010
Orthopedic Fixation Systems June 2005 - July 2006
Ball Business Products June 2004 - June 2005
Brighton Gardens Assisted Living June 2002 - August 2004
Skills
Epic Systems, EMR, HIPAA, Healthcare Information..., Hospitals, Healthcare, Process Improvement, Microsoft Excel, Medical Billing, Microsoft Office, Microsoft Word, Data Analysis, Customer Service, PowerPoint, PeopleSoft, Data Entry, Access, Inpatient, Medical Coding, Payroll, Budgets, Medicare, Accounting, Invoicing, Outlook, Medicaid, Strategic Planning, Financial Analysis, Accounts Receivable, Project Management, Nonprofits, Leadership, Public Speaking, Insurance, Inventory Management, 10 Key, Medical Records, Revenue Cycle Management, Call Centers, Coaching, Account Reconciliation, Leadership Development, Healthcare Industry, Accounts Payable, Administrative..., Administration, Forecasting, Time Management, Auditing, Team Building
Education
Mount Washington College 2014 — 2018
Bachelor's Degree, Business Administration, Management and Operations
Madison Area Technical College 2012 — 2013
General Education Credits, Business Administration and Management, General
Delta Dental of Missouri July 2015 - Present
MTM, Inc. April 2014 - June 2015
Ascentric July 2011 - May 2013
Ascentric January 2009 - July 2011
Skills
SQL, Windows Server, SharePoint, Windows 7, Microsoft SQL Server, Financial Services, IT Service Management, Databases, SSIS, TFS, Business Process, CSS, CRM, Visual Studio, Analysis
Education
Canterbury Christ Church University 2005 — 2008
Bachelor of Science (BSc), Accounting and Business
MTM, Inc. May 2013 - Present
Shearwater Education Foundation May 2010 - March 2013
St. Louis County Youth Programs February 1990 - May 2010
Skills
Program Development, Youth Development, Volunteer Management, Nonprofits, Microsoft Office, Grant Writing, Workshop Facilitation, Community Outreach, Student Affairs, Crisis Intervention, Program Management, Social Services, Editing, Public Speaking, Leadership Development, Staff Development, Teaching, Community Organizing, Grants, Case Managment, Program Evaluation, sales, Salesforce.com, Sales Presentations, Proposal Writing, Project Management, Community Development, Fundraising, Mental Health, Research, Career Counseling, Adolescents, Resume Writing, Psychotherapy, Conflict Resolution, Psychology, Higher Education, Event Planning, Group Therapy, Organizational..., Healthcare, Policy, Mental Health Counseling, Motivational..., Training, Public Health, Data Analysis, Qualitative Research, Health Education, Behavioral Health
Education
University of Missouri-Columbia 1984 — 1989
Bachelor of Arts (BA), Psychology
MTM, Inc. February 2015 - Present
Consulting 2014 - 2014
Wells Fargo Advisors 2014 - 2014
Edward Jones September 2006 - October 2010
Accenture March 2004 - June 2006
Nexgenix 1999 - 2001
Skills
Business Analysis, SQL, Microsoft SQL Server, Windows, Requirements Analysis, HTML, Integration, Troubleshooting
Education
Birla Institute of Technology & Science, Pilani 1994 — 1999
Master of Management Studies, Masters in Economics
MTM, Inc. June 2013 - Present
The Connection August 2010 - May 2013
NCO Group May 2008 - August 2010
Skills
Customer Service, Call Center, Coaching, Microsoft Office, Troubleshooting, Mentoring, Customer Satisfaction, Team Building, Performance Management, Supervisory Skills, Program Management, Telecommunications, Interviewing, Interviews, Call Centers, Customer Experience, Teamwork, Workforce Management, Employee Training, Call Center Development, Process Improvement, Operations Management, Customer Retention, Employee Benefits, Leadership, CRM, Outsourcing, Management, Team Leadership, Quality Assurance, Telemarketing
Education
Rasmussen College-Illinois 2011 — 2013
BA, Business Management
MTM, Inc. July 2014 - Present
Time Warner Cable April 1997 - August 2013
Skills
Telecommunications, Call Centers, DSL, Troubleshooting, Customer Service, Collections, Risk Management, Quality Assurance, Vendor Management, Account Management, Management, Computer Network..., Customer Satisfaction, Microsoft Excel, Team Leadership
Education
New York City Technical College 1991 — 1994
Associate of Arts and Sciences (AAS), Art & Advertising Design
Borough of Manhattan Community College 1990 — 1991
MTM, Inc. June 2014 - January 2015
Servicom August 2013 - June 2014
The Connection September 2010 - August 2013
West Teleservices 2004 - 2006
Americare 2002 - 2004
Milestone, Inc. 1999 - 2001
Skills
Call Centers, Customer Satisfaction, Quality Assurance, Customer Service, Employee Training, Team Building, Call Center Development, Leadership, Interviews, Training, Performance Management, Job Coaching, Customer Experience, Staff Development, Telecommunications, Conflict Resolution, Troubleshooting, Workforce Management, Management, Supervisory Experience, Employee Accountability, Cultural Diversity, Helping Clients Succeed, Probem Solving, Mentoring of Staff, Subject Matter Expert, Safety Committee, Events Coordination, Multi Tasking, Data Analysis, Organization &..., Employee Recognition, BPO, Contact Centers, Telemarketing, Customer Retention, Interviewing, General Administrative..., Ergonomics, Medical Records, Sales, Program Implementation, Process Improvement, Streamlining Process, Leadership Development, Microsoft Office, Team Leadership, Coaching, Time Management, Hiring
Education
Rasmussen College-Illinois 2009 — 2011
Coursework, Health/Health Care Administration/Management
Highland Community College 2006 — 2007
Coursework, Registered Nursing/Registered Nurse
SBS Creatix December 2013 - Present
OCI July 2013 - Present
Defensive Tactics Technologies & ThreeRiversAikido March 2008 - Present
MTM, Inc. June 2013 - December 2013
Corizon Health October 2011 - June 2013
Groupcast, LLC April 2008 - October 2011
St Louis Metropolitan Police Department October 2005 - April 2008
NewGround October 2004 - October 2005
MultiPlan February 2003 - October 2004
Skills
Visual Studio, .NET, XML, Microsoft SQL Server, VB.NET, C#, JavaScript, TFS, Web Design, SharePoint, HTML, IIS, Teaching, Agile Methodologies, AJAX, ASP.NET, Solution Architecture, Data Architecture, MVC, WCF, SOA, jQuery, SSIS, SSAS, SSRS, T-SQL, iOS development, Team Leadership, Project Management, Full SDLC, ETL, Business Intelligence, SOAP, ADO.NET, Entity Framework, LINQ, Unit Testing, PL/SQL, Scrum, Oracle, Algorithms, Statistics, Analytics, HL7, Healthcare Industry, Android, Java, AngularJS, SQL Azure, Data Warehouse...
Education
Webster University 2006 — 2007
Master of Science (MS), Computer Science, 4.0
Augustana College (SD) 1999 — 2001
Bachelor of Arts (BA), Mathematics and Computer Science, 3.8
MTM, Inc. February 2015 - Present
MTM, Inc. April 2014 - Present
Global Contact Services (GCS) February 2013 - Present
SCO Family of Services February 2012 - December 2012
Insparisk February 2012 - September 2012
Herman Franklin Paraprofessional Program January 2011 - December 2011
Skills
Customer Service, Secretarial Skills, Data Entry, Easily Adaptable, Highly resourceful, Reliable, Time Management, Intrapersonal Skills, Organizational Structure, Microsoft Word, Microsoft Office, Customer Satisfaction, Dispatching, Calendar Planning, Budget Monitoring, Cash Handling Experience, Work Well Independently, Staff Supervision, Employee Training
Education
University of Maryland Eastern Shore 2003 — 2011
Bachelor of Arts (B.A.), Sociology/ Social Work, 3.0
Security Exchange Commission January 2015 - Present
MTM, Inc. March 2014 - January 2015
DC Public Charter School Board January 2010 - March 2014
United Software Group Inc November 2008 - August 2009
University of North Texas January 2006 - August 2008
Skills
SAS, SQL, Data Visualization, MS Office Suite, Visual Basic, Statistical Modeling, Forecasting, R, Microsoft Office, Data Analysis, Logistic Regression, Analytics, Regression, Research, Data Management, Visio, Economics, Cluster Analysis, Time Series Analysis, SAS/SQL, Predictive Modeling, Business Intelligence, Analysis, Predictive Analytics, HTML, SAS/Business..., SharePoint 2010, SQL server 2008, Data Mining, SAS programming, Statistics, Databases, SQL Server 2008..., SharePoint 2010..., SharePoint Report..., Education Policy and..., Student Growth Models ;..., BIRT designer;..., Quantitative Analytics, SPSS, SharePoint, Text Mining, Microsoft SQL Server, SAS Programming, Management, Business Analysis
Education
University of North Texas 2006 — 2008
MS
Apex College (Pokhara University) 2000 — 2004
Bachelor
MTM, Inc. November 2014 - Present
St. Louis Business Journal January 2012 - June 2014
The University of Illinois at Urbana-Champaign June 2011 - December 2011
The News-Gazette December 2006 - June 2011
Skills
Blogging, Editing, Social Media, Newspapers, Magazines, Copy Editing, Leadership, Copywriting, Creative Writing, AP Style, QuarkXPress, Volunteer Management, Advertising, Journalism, Digital Marketing, Public Relations, Nonprofits, Public Speaking, Event Planning, Press Releases, Teaching, Community Outreach, Digital Media, Marketing, Media Relations, Publishing, Newsletters, Internal Communications, Strategic Communications, Social Networking
Education
Southern Illinois University, Carbondale 2004 — 2009
Master's of Arts, Mass Communication - Media Theory and Research
Bowling Green State University 1998 — 2002
Bachelor's of Science, Print Journalism
MTM, Inc. September 2013 - Present
MTM, Inc. May 2013 - September 2013
Old Hickory Golf Club May 2011 - March 2013
Truman State University Career Center May 2011 - May 2012
Truman State University Career Center August 2010 - May 2011
Lake Forest Country Club May 2008 - August 2010
St. Patrick's Parish School of Religion August 2006 - May 2008
Red Robin May 2007 - February 2008
Skills
Event Planning, Public Relations, InDesign, Budgeting, Excel, PowerPoint, Media Writing, Event Management, Promotions, Resume Writing, Social Media, Public Speaking, Microsoft Office, Social Media Marketing, Copywriting, Blogging, Marketing, Advertising
Education
Truman State University 2008 — 2012
Bachelor of Arts, Public Communication
Timberland High School 2004 — 2008
MTM, Inc. April 2010 - Present
MTM Inc. October 2009 - March 2010
VERIZON COMMUNICATIONS January 1994 - January 2009
Verizon Communications January 1997 - January 2002
Verizon Communications January 1994 - January 1997
Skills
Workforce Management, Call Center, Process Improvement, Vendor Management, Training, Telecommunications, Coaching, Management, Recruiting, Team Leadership, Call Centers, Customer Satisfaction, Forecasting, Sales Operations, Team Management, Customer Retention, Customer Experience, Business Process..., Sales, Analysis, Customer Service, Budgets, Operations Management, Team Building, Leadership, Cross-functional Team..., Time Management
Education
Lindenwood University 1998 — 2003
Bachelors, Business Administration
MTM, Inc. September 2014 - Present
Aflac August 2013 - January 2015
Dish Network December 2007 - February 2013
Dish Network 2007 - 2013
Results Galax April 2007 - December 2007
Virginia Department of Corrections February 2002 - November 2003
BGF Industries, Inc May 1996 - February 2002
Jonbil January 1993 - May 1996
Sleepy Hollow Incorporated of Virginia September 1990 - January 1993
Skills
Telecommunications, Troubleshooting, Call Centers, Team Leadership, Technical Support, Security, Training, Forklift Operator, Data Entry, Overhead Cranes, Music, Singing, Songwriting, Songs, Quality Assurance, Quality Control, Quality Auditing, Employee Training, Singer-songwriter, Art Song, Music Education, Musical Theatre, Piano Playing, Solo Piano, Alto Saxophone, Tenor Saxophone, Blogging, Autism Spectrum..., Sequencing, Acting, Keyboardist, Keyboard Programming, Assembly Lines, Harmonica, Harmony, Telephony, Fiber Optic Cable, Customer Retention, T1, Customer Satisfaction, Sales, Public Speaking, Project Management, Wireless
Education
Musicians Institute 1989 — 1990
Vocals, Honors
Elon University 1987 — 1989
Music Performance, General
Bluestone Senior High School
Bluestone Senior High School
MTM, Inc. May 2013 - Present
Wikid Labs, LLC July 2008 - Present
Lumeris November 2012 - May 2013
Marcone Supply May 2012 - November 2012
XTRA Lease June 2001 - May 2012
Wal-Mart June 2000 - June 2001
Skills
Microsoft SQL Server, C#, Database Administration, ASP.NET, Web Applications, Database Design, Performance Tuning, SSRS, ETL, Software Development, Visual Studio, MySQL, SSIS, Process Improvement, Team Building, CSS, JavaScript, PHP, Leadership, Ruby, Ruby on Rails, Git, Information Architecture, Data Architecture, Unix Shell Scripting, Team Leadership, Leadership Development, Solution Architecture, Agile Web Development, MVC Architecture, Web Application Design, Web Application Security, Database-driven Web..., AngularJS, Perl, Informix, Wordpress, ActionScript, C++, Business Process..., HTML5, CSS3, TFS, User Interface Design, Web Services, SOAP, WCF Services, Data Warehouse..., Agile Methodologies
Education
Southwestern Oklahoma State University 1995 — 2000
Computer Science, Computer Programming
MTM, Inc. March 2010 - Present
Teralogix (Phase 5 Consulting) October 2007 - October 2013
Core Solutions, Inc. 1997 - 2007
Skills
Product Development, Project Management, Business Process..., Consulting, Strategy, Business Development, Medicaid, Medicare, Entrepreneurship, Process Improvement, Program Management, New Business Development, Project Planning, Healthcare, Operations Management, Business Planning, Employee Benefits, Start-ups, Leadership, Business Strategy, Solution Selling, Account Management, Managed Care, Professional Services, Vendor Management, Management Consulting, Strategic Planning, Business Intelligence, Analysis, PMO, Management, Team Building, Budgets, Change Management
Education
University of Missouri-Columbia 1990 — 1993
MTM, Inc. June 2015 - Present
MTM, Inc. March 2013 - Present
MTM, Inc. May 2011 - March 2013
MTM, Inc. August 2010 - May 2011
The Bi-State Develpment Agency dba Metro January 2001 - January 2005
Skills
Project Management, Process Improvement, Business Analysis, Program Management, Leadership, Operations Management, Team Building, Contract Negotiation, Strategic Planning, Proposal Writing, Cross-functional Team..., CRM, Contract Management, Project Planning
Education
Missouri University of Science and Technology 1992 — 1997
Bachelor's degree, Civil Engineering
University of Missouri-Rolla 1992 — 1997
Bachelor of Science (BS), Civil Engineering
MTM, Inc. October 2013 - Present
HomeSpun Spice April 2013 - April 2014
Chalkboard Publishing Inc July 2013 - November 2013
Charles and Colvard October 2012 - October 2013
Carson Dellosa July 2012 - October 2012
J.Crew October 2010 - June 2012
Ralph Lauren January 2008 - April 2010
Skills
Customer Escalation..., Onboarding, Leadership, Customer Satisfaction, Call Centers, Train Employees, De-escalation, Customer Service, Coaching, Microsoft Office, Telephone Skills, Retail, Social Media Marketing, SOP development, User Acceptance Testing, Photography, Project Management, Project Migration, Sketching, Research, Creative Writing, Organized Multi-tasker, Project Management..., Information Management, Incentive Programs, Performance Motivation, Photoshop Elements, Computer Network..., Problem Solving, Makeup Artistry, Handle Confidential..., Streamlining Complex..., Challenge Driven, Thrive in A Fast-paced..., First Impressions, Corel Painter, Work Independently with..., Tech-savvy, Data Migration, Website Development, Wholesale, Jewelry Design, Email Etiquette, Call center start-up, Global Customer Service, Specialty Divisions, Development Of...
Education
Guilford Technical Community College 2007 — 2008
N/A, Liberal Arts and Sciences/Liberal Studies
High Point Central High School 2006 — 2007
Argus Merchant Services May 2015 - Present
MTM, Inc. February 2015 - May 2015
Cynergy Data November 2012 - February 2015
Cynergy Data February 2009 - November 2012
Cynergy Data October 2007 - February 2009
Cynergy Data January 2003 - October 2007
Skills
Troubleshooting, Credit Cards, Technical Support, Customer Service, Payment Card Processing, Call Centers, Payments, Customer Retention, Customer Satisfaction, Debit Cards, Electronic Payments, Merchant Services, Product Management, Vendor Management, Payment Systems, Banking, Relationship Management, Credit
Education
St. John's University
MTM Inc March 2014 - Present
MTM, Inc. November 2010 - Present
Boeing March 2009 - October 2009
Hayden Equipment October 2007 - March 2009
Boeing November 2006 - October 2007
St Roch Seafood and Steak August 2005 - August 2006
EBS February 1998 - August 2006
Skills
Analysis, Customer Service, Accounting, Payroll, Accounts Payable, Tax Preparation, Bookkeeping, Spreadsheets, Bank Reconciliation, Multi-State Sales Tax, Budgets, Restaurant Management, Cost Accounting
Education
AIU Online
Bachelor's degree, Accounting and Finance
American InterContinental University
Bachelor's degree, Accounting and Finance
HSA Home Warranty March 2015 - Present
MTM, Inc. August 2014 - October 2014
Spherion May 2013 - January 2014
DSW August 2012 - October 2013
JBM Patrol & Protection Corp. August 2012 - April 2013
Myron M. Cherry & Associates July 2011 - July 2012
Skills
Healthcare, Cpr Certified, Customer Service, Vital Signs, Medical Terminology, Nursing, Patient Education, Clinical Research, Patient Safety, Filing, Microsoft Excel, Microsoft Word, IBM AS/400, Cashiering, Data Entry, Microsoft Office, Modeling, Pharmacy, Back Office, Administrative..., Call Centers, Nursing Homes, Public Speaking, Sales, Social Media, Team Building, Training
Education
Northwestern Institute of Health and Technology 2014 — 2014
Certified Pharmacy Technician, Pharmacy Technician/Assistant
Madison Area Technical College 2013 — 2014
Business/Corporate Communications
Abbey Home Health Services 2010 — 2010
Certified Nursing Assistant, Nursing Assistant/Aide and Patient Care Assistant/Aide
New Horizons Computer Learning Center 2010 — 2010
Certified Pharmacy Technician, Pharmacy Technician/Assistant
MTM, Inc. September 2015 - Present
MTM, Inc. February 2014 - Present
Cerner Corporation August 2012 - February 2014
Synergy ENT Specialists October 2011 - August 2012
Brio Tuscan Grille August 2005 - October 2011
Skills
Healthcare Management, Hospitals, Healthcare, Cpr Certified, Customer Service, Meditech, Epic Systems, HIPAA, PowerPoint, Microsoft Office, Clinical Research, Outlook, Microsoft Word, EHR, Leadership, Microsoft Excel, EMR, Data Entry, Data Analysis, Medical Terminology, Software Documentation, Cerner, Healthcare Information..., Healthcare Consulting, CPOE, Quality Improvement, Health Information..., Health Information..., Access, Training, GoLive, ICD-10, ICD-9, Informatics, Healthcare Information..., Medical Technology, Health Policy, Critical Thinking, Software Implementation, Quality Assurance, Physicians, Nursing, Ambulatory, Surgery, Healthcare Industry, Inpatient, Practice Management, Managed Care, Healthcare Analytics, Patient Safety
Education
Southern Illinois University, Carbondale 2006 — 2010
Bachelor of Science (B.S.), Health Care Management, 3.0
MTM, Inc. December 2013 - Present
Chesapeake Fire Department March 2006 - December 2013
Chesapeake Police Department February 1991 - March 2006
Skills
Emergency Management, NIMS, Public Safety, Homeland Security, Firefighting, EMS, Fire Suppression Systems, First Responder, Firefighters, EMT, Ambulance, Rescue, Weapons of Mass..., Enforcement, Disaster Response, Incident Command, Technical Rescue, Structural Firefighting, Preparedness, Fire Service, Emergency Services, Emergency Medical, Firearms, Fire Investigation, CBRN, Search & Rescue, Fire Management, Hazardous Materials
Education
Liberty University 2012 — 2015
Information Technology - Business
Normandale Community College 1984 — 1989
Criminal Justice
International Association of Administrative Professionals (IAAP) September 2015 - Present
Hennepin County Medical Center August 2015 - Present
Twin Cities Bicycling Club September 2015 - September 2015
Toastmasters International 2013 - August 2015
University of Wisconsin-Madison 2009 - July 2015
The State of Wisconsin September 2013 - 2015
MTM, Inc. June 2013 - September 2013
The QTI Group 2012 - 2013
SciLog, Inc. 2009 - 2010
Ferguson's Patent Services 2006 - 2010
Skills
Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Mac, Strategy, Groupwise, Data Entry, Photoshop, Impromptu Speaking, FileMaker, Public Speaking, Web Design, CRM, HTML, Outlook, Software Documentation, Data Analysis, Social Networking, Fundraising, Time Management, Access, Healthcare, PowerPoint, Social Media
Education
Lynda.com 2015 — 2015
Computer Software
Madison Area Technical College 2012 — 2012
Certificate, Business Technology, 2012, 4.0
University of Wisconsin-Madison
Bachelor of Science, Biochemistry
MTM, Inc. September 2013 - Present
MTM, Inc. April 2013 - September 2013
MTM, Inc. January 2012 - April 2013
Enterprise Rent-A-Car January 2001 - October 2011
Education
St Charles Community College
Florida Hospital February 2014 - Present
MTM, Inc. June 2013 - Present
Walgreens July 2012 - February 2014
CVS Pharmacy January 2012 - July 2012
CVS Pharmacy July 2011 - January 2012
Walgreens October 2010 - July 2011
Skills
Pharmacists, Certified Immunizer, Medication Therapy..., Patient Counseling, Immunization, Compounding, Prescription, Patient Education, Clinical Pharmacology, Community Pharmacy, Prescription Drugs, Drug Interactions, Pharmacotherapy, Medication Adherence, Pharmacokinetics, Diabetes, Pharmacology, Pharmacy Consulting, Pharmacy
Education
Florida A&M University
Doctor of Pharmacy (Pharm.D.), Pharmacy
MTM, Inc. February 2014 - July 2014
Alltype Insurance Services September 2013 - February 2014
Education
Saint Louis University 2014 — 2015
Master’s Degree, Applied Financial Economics
Saint Louis University 2010 — 2013
Bachelor’s Degree, Leadership and Change Management;Human Resource Management
Garmin International February 2015 - Present
Blue Cross and Blue Shield of Kansas City October 2014 - January 2015
Karla's Custom Crafts August 1999 - October 2014
MTM, Inc. November 2013 - July 2014
Karla's Computer Repair and Training June 2013 - November 2013
IT consultant - Self Employed February 2012 - October 2013
DST Technologies October 1996 - February 2012
Photographic Art for Life, LLC. April 2000 - October 2009
DST 1996 - 2009
Kimberly Quality Care November 1988 - September 1996
Skills
Databases, XML, SQL, Eclipse, Testing, Software Documentation, SDLC, DB2, Microsoft SQL Server, Visual Basic, Requirements Analysis, Agile Methodologies, Customer Service, Quality Assurance, Java, Requirements Gathering, Subversion, Troubleshooting, Visio, Crystal Reports, Scrum, Manual Testing, SoapUI, HTML, Lotus Notes, VMware, Unix, Oracle, IBM AS/400, Software Installation, Computer Hardware..., PVCS, Collabnet, Agile & Waterfall..., Automated Software..., VBScript, Jira, Team Foundation Server, ETL Server Testing, Microsoft Data Tools, Test Manager, Test Planning, Software Quality..., Process Improvement, Software Development, Test Cases, Integration, Github, Git, Gerritt
Education
Park University 2012 — 2016
Bachelors in Computer Management, Computer Science, 4.0
Park University 2004 — 2007
Computer Science
MTM, Inc. January 2015 - Present
MTM, Inc. October 2013 - December 2014
Skills
Training, Team Building, Leadership, Customer Service, Microsoft Office, Time Management, Microsoft Excel, Customer Satisfaction, Process Improvement, Team Leadership, Outlook, Call Centers, Microsoft Word, Public Speaking, PowerPoint, Strategic Planning, Event Planning, Research, Management, Program Management, Employee Relations, Healthcare, Teamwork, Employee Training, Employee Benefits
Education
Illinois College 2006 — 2010
Bachelor of Science (B.S.), Speech Communication and Rhetoric
MTM, Inc August 2014 - Present
Mechel Bluestone March 2008 - January 2014
Irwin Mine and Tunneling Supply March 2005 - February 2008
Wind River Consulting January 2003 - December 2005
Skills
Budgets, Outlook, Microsoft Office, Microsoft Excel, Purchasing, Management, Logistics, Invoicing, Data Entry, Accounts Payable, Accounts Receivable, Teamwork, Microsoft Word, Customer Service, Administrative..., Office Management, Process Scheduler
Education
Academy of Careers and Technology 1996 — 1998
Dental Assisting/Assistant
Shady Spring High School 1995 — 1998
Vocational, General Studies, 12
New River Community and Technical College
Associate of Science (AS), Business Administration and Management, General
Capella University January 2015 - Present
My Heart 2 Urz October 2014 - Present
MTM, Inc. April 2014 - October 2014
MTM, Inc. June 2013 - October 2014
Dane County Parent Council January 2011 - June 2013
Sandburg Elementary School November 2010 - January 2011
Urbana School District September 2009 - June 2010
FIS Metavante 2010 - 2010
Skills
Event Planning, Teamwork, Team Building, Customer Service, Teaching, Building Relationships, Microsoft Office, Documentation, Social Networking, Troubleshooting, Case Managment, Child Advocacy, Leadership, Positive Can-do Attitude, Goal Setting, Case Management, Software Documentation, Community Outreach, Public Speaking, Nonprofits, Research, Program Development
Education
Capella University 2015 — 2019
Master's Degree, Psychology
Kaplan University 2009 — 2011
Bachelor's degree, Human Services
Kaplan University 2007 — 2011
Bachelor of Science, Human Services - Child and Family Welfare
Airoom Architects, Builders, and Remodelers September 2015 - Present
Rynoresumes.com March 2015 - Present
Field Trip Factory December 2014 - July 2015
The Resource Group (an Ascension Subsidiary) March 2014 - December 2014
MTM, Inc. September 2013 - February 2014
Verizon Communications May 2011 - June 2012
Precision Irrigation Inc. April 2006 - April 2011
Computer Check March 2009 - February 2011
Grassroots Campaigns May 2009 - October 2009
Skills
Customer Satisfaction, Customer Service, Time Management, Teamwork, Sales, Customer Experience, Invoicing, Team Building, Call Centers, Data Entry, Leadership, Call Center, Telecommunications, Telephone Skills, Troubleshooting, Software Documentation, Outlook, Team Leadership, Microsoft Excel, Microsoft Office, Employee Training, Fax, Customer Retention, Avaya, HIPAA, Escalation, Windows, VoIP, Customer Support, PowerPoint, AS400 system, Workflow Management, Supply Chain, Group Purchasing, Training, Management, Process Improvement, Microsoft Word, Social Networking, CRM, PeopleSoft, Kronos, Visio, Microsoft Project, Event Planning, Strategic Planning, Project Management, Human Resources, Social Media, Account Management
Education
Webster University
Bachelor of Arts (B.A.)
St. Louis Community College 2014 — 2014
Associate of Arts (A.A.)
MTM, Inc. February 2015 - Present
Steryotype Clothing November 2011 - January 2014
Javelin, Inc. July 2012 - June 2013
NoCoast Originals July 2012 - June 2013
Instant Imprints Franchising, Inc. 2010 - August 2012
TriLeaf Designs October 2010 - June 2011
Skills
Graphic Design, Motion Graphics, Web Design, Illustration, Illustrator, Digital Media, Digital Illustration, Digital Video, Digital Photography, Apparel, Multimedia, Photoshop, After Effects, Final Cut Pro, Premiere, Bridge, Mac OS X, Windows, Traditional Art Skills, Video Production, Photography, Copywriting, Social Media Marketing, Advertising, Creative Direction
Education
DeVry University-Missouri 2009 — 2010
Associate of Arts and Sciences (A.A.S.), Web Page, Digital/Multimedia and Information Resources Design, GPA: 3.2/4.0; Dean’s Scholarship
MTM, Inc. March 2012 - Present
Charter Communications June 2001 - December 2009
Skills
Call Centers, Customer Service, Process Improvement, Team Building, Customer Satisfaction, Leadership, Management, Team Leadership, Vendor Management, Access
Education
University of Missouri-Saint Louis
Bachelor's Degree
MTM, Inc. May 2014 - Present
MTM, Inc. October 2013 - May 2014
Center Oil Company September 2011 - October 2013
HD Supply April 2010 - May 2011
KPMG July 2008 - April 2010
KPMG August 2006 - July 2008
Skills
SEC filings, Sarbanes-Oxley Act, External Audit, Sarbanes-Oxley, Financial Accounting, Big 4, General Ledger
Education
University of Missouri-Columbia 2001 — 2006
Business, Accountancy
University of Missouri-Columbia, College of Business 2001 — 2006
Masters, Accountancy
Mississippi Coalition Against Domestic Violence November 2014 - May 2015
MTM, Inc. May 2014 - May 2015
Jackson State University February 2013 - August 2013
Tower Loan October 2012 - January 2013
Tougaloo College 2011 - May 2012
Education
University of Mississippi School of Law 2015 — 2018
Doctor of Law (J.D.), Law
Jackson State University 2013 — 2015
Master of Public Policy and Administration (MPPA)
Tougaloo College 2008 — 2012
Bachelor of Arts (B.A.), English Language and Literature, General
Premium Retail Services April 2014 - Present
HayesWare, LLC April 2013 - Present
MTM, Inc. February 2014 - April 2014
HDA, Inc. November 2012 - February 2014
Utilimap Corporation June 2012 - November 2012
AT&T January 2007 - June 2012
AT&T January 2000 - January 2006
Skills
C#, AngularJS, ASP.NET MVC, MVC, ASP.NET, JavaScript, jQuery, HTML 5, HTML, ASP.NET Web API, WCF Services, Web Services, RESTful WebServices, SOAP, Microsoft SQL Server, CSS3, CSS, Web Development, iOS Development, Android Development, Mobile Application..., Visual Studio, Windows Azure, Git, SoapUI, Release Management, Test Driven Development, Visual Studio Team..., ALM, Eclipse, Xcode, Salesforce.com, Visual Force, Call Centers, SSRS, Integration, Enterprise Software, Windows, WordPress, XML, E-commerce, WinForms, IIS, ASP, Google Adwords, Google Analytics
Education
Southern Illinois University, Edwardsville 1998 — 2001
Information Technology
MTM, Inc. December 2014 - Present
QuikTrip August 2010 - November 2014
Skills
Video Editing, Cinematography, Avid Media Composer, Lighting for Film, Sony Vegas, RED MX, Windows, Computer Hardware, Computer Information..., Data Entry, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Outlook, Microsoft Excel, Cash Handling Experience, Social Media, Inventory Management
Education
Webster University 2010 — 2013
BA, Film Production
Maryville University of Saint Louis 2007 — 2010
BS, Information Systems
Community Living Alliance August 2015 - Present
Cycropia Aerial Dance June 2012 - Present
Dreamweavers Inc. February 2003 - Present
MTM, Inc. December 2013 - January 2015
Hotel Ruby Marie August 2012 - December 2013
Great Wolf Lodge July 2012 - October 2013
Encore Studio for the Performing Arts June 2007 - May 2010
Barbizon 2005 - 2008
Skills
Customer Service, PowerPoint, Public Speaking, Writing, Assistant Stage..., English, Teaching, Windows, Negotiation, Outlook, Microsoft Excel, Microsoft Word, Strategic Planning, Editing, Voice Over, Directing, Microsoft Office, Creative Writing, Coaching, Stage, Playwriting, Shakespeare, Proofreading, Physical Theatre, Training, Theatre, Acting, Singing
Education
Edgewood College 1998 — 2003
Bachelor of Science (B.S.), Theatre/Theater
MTM, Inc. July 2015 - Present
Skills
Data Analysis, Analysis, Analytics, Business Analysis, Supply Chain Management, Business Process..., Business Intelligence, Data Mining, Project Management, SQL, Logistics, Project Planning, Operations Research, Tableau, SSRS, Oracle Discoverer, Statistical Data..., R, Predictive Modeling, Process Improvement, ERP, Management, Cross-functional Team..., Management Consulting, Lean Manufacturing, Dimensional Modeling, Data Warehousing, Oracle Designer, Oracle Warehouse Builder, Microsoft Excel, PowerPivot, Big Data, Risk Management, Research Design, Network Security, Entrepreneurship, Database Design
Education
University of Utah - David Eccles School of Business 2012 — 2015
Master of Science (MS)
University of North Texas 2008 — 2010
Master of Business Administration (MBA)
University of West London 2003 — 2007
Bachelor of Arts (BA)
Ingram Content Group April 2015 - Present
U.S. Army National Guard August 2005 - Present
MTM, Inc. November 2014 - March 2015
Benefit Communications Inc. February 2013 - November 2014
NAA February 2012 - December 2012
ACS September 2011 - October 2011
Dell January 2011 - September 2011
Apex January 2011 - September 2011
Pomeroy IT Solutions August 2009 - November 2009
5/3 Bank July 2009 - November 2009
Skills
Quality Assurance, Network Engineering, QA Analyst, Security Clearance, Computer Hardware, Troubleshooting, Government, Deployment, Training, System Deployment, Networking, Technical Support, SQL, Database Design, SharePoint, System Administration, Databases, Software Documentation, Microsoft Office, Leadership
Education
Nova Southeastern University 2015 — 2017
Master's Degree, Computer and Information Sciences, General
Union University 2004 — 2009
B.S., Computer Science
MTM, Inc. January 2015 - Present
MTM, Inc. August 2014 - January 2015
Towers Watson September 2012 - March 2014
Trinity United Methodist Church September 2011 - August 2012
Humane Society of West Michigan May 2011 - September 2011
Whirlpool Corporation July 2010 - February 2011
Michigan Blood April 2009 - July 2010
Skills
Customer Service, Communication Skills, Public Speaking, Microsoft Office, Office Administration, Office Equipment, Time Management, Deadline Oriented, Social Media, Administrative..., Newsletters, Research, Social Networking
Education
Grand Valley State University 2005 — 2008
Bachelor of Arts (B.A.), Communication and Media Studies
Southwestern Michigan College 2004 — 2005
MTM, Inc. May 2014 - Present
MTM, Inc. February 2014 - Present
Medical Transporation Management April 2009 - Present
Alliance Polymers February 1997 - March 2008
Skills
Training, Quality Assurance, Data Analysis, User Acceptance Testing, Requirements Analysis, SDLC, Employee Relations, Outlook, Transportation..., AS400 system, Business Process..., Customer Service, Microsoft Office, Project Management, Issue Management, Cloud Applications, Experienced Business..., Team Building, Healthcare Information..., Healthcare, Medicare, Medical Terminology, HIPAA, Atlassian JIRA, Account Management, Medicaid Managed Care, CRM, Leadership, Sales, Management, Team Leadership, Process Improvement, Strategic Planning, Analysis, Program Management, Business Analysis, Operations Management, Access, Project Planning, Microsoft Word, Software Documentation, Problem Solving, Call Centers, Customer Satisfaction, Budgets, Contract Negotiation, New Business Development, Vendor Management, Cross-functional Team..., Testing
Education
Ottawa University-Phoenix 1995 — 1997
Bachelor of Arts (BA), Education
University of Missouri-Saint Louis 1991 — 1994
Undergraduate Studies, Biology, General
Parkway West High
Emphasis on Science
Martinrea International July 2015 - Present
Mississippi Valley Regional Blood Center January 2015 - Present
MTM, Inc. September 2013 - Present
St. Charles Community College January 2013 - Present
fastlane April 2011 - June 2013
Dairy Queen September 2007 - June 2012
Skills
Help Desk Support, Business Analysis, Customer Service, Enterprise Software, Computer Repair, Network Administration, Crystal Reports, Business Objects, Data Entry, Report Development, Microsoft Office, Active Directory
Education
St Charles Community College 2010 — 2014
Associate's degree, System, Networking, and LAN/WAN Management/Manager, programming
MTM, Inc. July 2013 - Present
Cabelas November 2011 - July 2013
Halloween City/Party City August 2009 - November 2012
US Auto Protection April 2011 - October 2011
Subway August 2009 - June 2010
Skills
Customer Service, Customer Satisfaction, Customer Oriented, Retail, Sales, Sales Operations, Sales Management, Employee Training, Cash Management, Cashiering, Cash Handling Experience, Food Industry, Switchboard, Call Centers, Greeting, Returns, Customer Engagement, Long Term Relationship..., Outdoor Recreation
Education
Ashworth University
Hazelwood West
KCATA January 2015 - Present
MTM, Inc. May 2012 - January 2015
Russell Stover Candies 2008 - 2012
Corporate Network eCom 2007 - 2008
MTM, Inc. 2000 - 2007
Skills
Process Improvement, Strategic Planning, Cross-functional Team..., Program Management, Team Leadership, Management, Contract Negotiation, Change Management, Proposal Writing, Data Analysis, Managed Care, Vendor Management, Integration, ADA Compliance, Policy, Customer Service, Coaching, Budgets, Training, Transportation, Project Planning, Logistics
Education
Longview Community College
Truman State University
MTM, Inc. August 2015 - Present
MTM, Inc. February 2014 - August 2015
MTM, Inc. August 2013 - August 2015
MTM, Inc. July 2012 - August 2013
MTM, Inc. October 2011 - July 2012
Skills
Call Centers, Access, Software Documentation, Customer Service, Training, Outlook, Process Improvement, Team Building, Data Entry, Customer Satisfaction, Employee Relations, System Administration, Time Management, Leadership, Team Leadership, Strategic Planning
Education
University of Phoenix 2007 — 2009
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections
Forever 21 July 2013 - Present
MTM, Inc. July 2012 - July 2013
Brewer's True Value 2011 - 2012
Deb Shops, Inc. June 2008 - January 2011
Skills
Customer-focused Service, Close Attention to..., Cash Handling Experience, Phone Etiquette, Cashiering, Team-oriented, Highly detail oriented, Dependable Team Player, Goal Oriented, Clerical Skills, Friendly Personality, Cash Register, Multi-line Phone, Interpersonal..., Customer Service, Retail Sales, Interviews, Time Management, Loss Prevention, Visual Merchandising, Cash Handling
Education
Ashford University 2014 — 2016
Bachelor's Degree, Human Resources Management and Services, 3.8 gpa
St. Charles Community College 2011 — 2014
Associate of Science (A.S.), Business Administration and Management, General, B average
Francis Howell North 2000 — 2003
Diploma, General Education
MTM, Inc. January 2014 - Present
Regence BlueCross BlueShield March 2012 - September 2013
Oregon Health & Science University September 2011 - March 2012
CarePlus Health Plans - Humana February 2011 - August 2011
North Shore Medical Center - Miami February 2007 - February 2011
Mercy Hospital January 2004 - February 2007
Miami Dade College October 2000 - August 2003
Skills
Healthcare Management, Healthcare, Process Improvement, Hospitals, Healthcare Information..., EMR, Training, Curriculum Design, Recruiting, Presentations, Staff Development, Leadership, Instructional Design, Adult Learning Theory, Respiratory Therapy, JCAHO, Project Coordination, Customer Service, HIPAA, Patient Safety, Competency Based..., Leadership Development, Onboarding, Organizational..., Healthcare Education, Nursing Education, New Hire Orientations, Management, Quality Improvement, Analysis, Program Management, Clinical Research, Employee Training, Employee Benefits, Human Resources, EHR, Conflict Resolution, Policy, Performance Management, Health Education
Education
University of Florida
Healthcare Risk Management
Barry University
Human Resources Management
Miami Dade College
Respiratory Therapy
MTM, Inc. November 2013 - November 2014
MTM, Inc. November 2004 - November 2012
Suburban Propane March 1997 - October 2003
Skills
Team Building, Process Improvement, Operations Management, Customer Service, Strategic Planning, Training, Program Management, Project Management, Contract Negotiation, Management
Education
County College of Morris 1997 — 1998
Business Management
MTM, Inc. June 2014 - Present
Signature Consultants December 2010 - Present
CDI Corp February 2007 - December 2010
Decision Point Technologies September 2004 - February 2007
Stockell December 2002 - October 2004
Skills
Management, Sales, Project Managers, Staff Augmentation, Technical Recruiting, Professional Services, Training, Staffing Services, Talent Acquisition, Account Management, Marketing, Sales Operations, Vendor Management, New Business Development, Strategic Sourcing, Networking, Leadership, Business Intelligence, Budgets, Process Improvement, SDLC, E-commerce, Executive Management, Sales Process, Direct Sales, Business Development, Interviews, CRM, Recruiting
Education
Lindenwood University 2000 — 2002
MBA, Business Management
Saint Louis University 1995 — 2000
BA, Management
MTM, Inc. January 2015 - Present
Midwest Employers Casualty Company December 2013 - January 2015
Ungerboeck Systems International August 2011 - November 2013
Reinsurance Group of America August 2006 - August 2011
NARS December 2004 - August 2006
Carlson Wagonlit Travel August 2004 - December 2004
Maritz December 2001 - December 2004
TALX June 2000 - November 2001
Mosby Inc June 1999 - June 2000
Skills
VB.NET, SQL, Software Development, XML, Visual Basic, WCF, C#, .NET, TFS, Application Development, Visual Studio, PL/SQL, MySQL, Databases, HTML, PHP, SSIS, AngularJS, SQL Server, Oracle SQL, ASP.NET, Agile, Web Services, JavaScript, Subversion, Bootstrap, Performance Tuning
Education
Quincy University 1995 — 1999
Bachelors of Science, Major: Computer Science; Minor: Psychology;
MTM, Inc. February 2014 - Present
Elsevier November 2013 - January 2014
Custom Design and Installation August 1999 - October 2013
Custom Design and Installation 1999 - 2013
Skills
Accounting, Account Management, Accounts Payable, Accounts Receivable, Management, Account Reconciliation, Human Resources, Process Scheduler, Appointment Scheduling, Project Management, Construction Management, Purchase Orders, acc, Financial Accounting, Controllers, Tax, Home Automation, Vendor Management, Purchasing, Analysis, Financial Analysis, Financial Reporting, Consumer Electronics, Home Theater, Payroll, Invoicing, Forecasting, Bank Reconciliation, Financial Statements, Fixed Assets, Customer Service, Cash Flow, Microsoft Excel, Microsoft Office, Strategic Planning, Finance, Sales, Leadership, Budgets, Process Improvement, Time Management
Education
University of Phoenix 2015 — 2017
Bachelor’s Degree, Health/Health Care Administration/Management
University of Phoenix 2014 — 2015
Associate’s Degree, Health/Health Care Administration/Management
Lindenwood University 1997 — 1998
Education
Elsberry HIgh School 1990 — 1994
Elsberry HIgh School
MTM, Inc. May 2015 - Present
Make-A-Wish Missouri November 2012 - April 2015
Ecolab February 2007 - May 2012
Ecolab, Inc February 2007 - May 2012
American Red Cross January 2002 - February 2007
LaserVision Centers, Inc January 1999 - January 2002
Skills
Proficient using..., Detailed Organization, Travel Management, Calendar Management, Manage Multiple Time..., Employee Loyalty, Values and Principles, Sincere Character, Teamwork, Work Well Independently, Smart Worker, Marketing Support, Customer Service, Time Management, Calendaring, Administrative..., Microsoft Office, Marketing, Sales, PowerPoint, Office Administration, Microsoft Excel, Newsletters, Payroll
Education
St Charles Community College
MTM, Inc. May 2015 - Present
Carrollton-Farmers Branch ISD November 2013 - Present
UDR June 2014 - May 2015
Saginaw Valley State University August 2011 - April 2013
Saginaw Valley State University November 2009 - August 2011
Michigan Campus Compact December 2008 - December 2009
Eastern Michigan University February 2008 - September 2008
Skills
MS Office Suite, Mac Office Suite, Program / Event Planning, Workshop Development..., Grant Administration, Consultion, Microsoft Office, Community Outreach, Event Management, Higher Education, Grants, Event Planning, Program Management, Program Development, Nonprofits, Academic Advising, Leadership Development, Marketing, Recruiting, Public Speaking, Curriculum Design
Education
Eastern Michigan University 2006 — 2008
Master of Arts (M.A.), Women and Gender Studies
Eastern Michigan University 2002 — 2005
Bachelor of Science (B.S.), Communications
MTM, Inc. April 2014 - Present
Build-A-Bear Workshop June 2013 - April 2014
Unidev October 2007 - June 2013
CDKWeb October 2003 - September 2007
River City Internet Group April 2004 - November 2005
Strata Group 1995 - 2004
Skills
.NET, WCF, Webservices, Factory Design Patterns, Web Services, Web Application Design, C# 4.0, C#, Software Development, Java, CSS, PHP, E-commerce, WPF, ASP.NET, XML, VB.NET, Agile Methodologies, Microsoft SQL Server, Visual Studio, JavaScript, SOA
Education
University of Missouri-Saint Louis 1994 — 1996
MTM, Inc. February 2014 - Present
Fusion Technology Solutions, Inc June 2013 - February 2014
Oakwood Systems Group April 2010 - June 2013
Thomson Reuters April 2010 - June 2013
KV Pharmaceutical June 2004 - April 2010
Skills
SQL, Microsoft SQL Server, ETL, ASP.NET, SharePoint
Education
DePaul University 1989 — 1993
Bachelor's degree
MTM, Inc. December 2012 - Present
Skills
Healthcare Management, Customer Service, Operations Management, Strategic Planning, Employee Relations, Public Speaking, Managed Care, Change Management, Leadership, Benefits Administration, Process Improvement, Project Management, Healthcare, Recruiting, Organizational..., Training, Performance Management, Interviews, Hiring, Employee Training, Human Resources, Management, Team Leadership, Leadership Development, Call Centers
Education
American InterContinental University 2010 — 2011
Master of Education (M.Ed.), Organizational Leadership
University of Missouri-Columbia 1993 — 1996
Bachelor of Science (BS), Food Science
MTM, Inc. May 2015 - Present
The Reynolds Company February 2013 - May 2015
uTunes.biz July 2012 - March 2014
SpectraScribe October 2012 - May 2013
Skills
SQL, Microsoft Office, Business Intelligence, HTML, .NET, Web Development, Visual Studio, Visual C#, SQL Server Management..., Databases, Data Warehousing, SSIS, SSRS, T-SQL
Education
Texas Woman's University 2003 — 2006
M.S, Food and Nutrition
Shreemati Nathibai Damodar Thackersey Women's University 1995 — 1998
BS, Food Science and quality assurance
Karnatak High School
MTM, Inc. April 2014 - Present
MTM, Inc. August 2013 - April 2014
Monsanto August 2012 - 2013
KPMG LLP September 2000 - August 2012
Skills
Sarbanes-Oxley Act, Internal Controls, Financial Reporting, Auditing, Accounting, External Audit, GAAP, SEC filings, US GAAP, Big 4, IFRS, Sarbanes-Oxley, Internal Audit, Assurance, CPA, Financial Analysis
Education
University of Missouri-Columbia 1995 — 2000
Masters of Accounting
MTM, Inc. August 2014 - Present
Miller Transporters, Inc. May 2008 - January 2014
Mississippi State Board of Medical Licensure 2005 - 2008
A.P.C. 2000 - 2000
Skills
Database Administration, Web Applications, SQL Reporting, Microsoft SQL Server, ASP.NET, Active Directory, SSRS, Databases, Java, MySQL, VMware, Relational Databases, Disaster Recovery, Business Analysis, System Administration, Troubleshooting, Windows Server, Windows
Education
Jackson State University 2002 — 2004
M.S., Computer Science
Jackson State University 1998 — 2002
BS, Computer Science
Wells Fargo January 2015 - Present
MTM, Inc. April 2014 - October 2014
USBANK August 2012 - April 2014
USBANK May 2011 - September 2012
USBANK June 2010 - May 2011
Wipro Infotech Ltd January 2008 - March 2009
GMAC Insurance June 1997 - January 2008
ACF INDUSTRIES INC January 1991 - June 1997
Skills
SDLC, COBOL, Visio, Testing, SQL, Test Planning, Quality Center, User Acceptance Testing, Oracle, DB2, Quality Assurance, JCL, Analysis, Access
Education
Southeast Missouri State University 1985 — 1990
BS, Computer Science
Southeast Missouri State University
Bachelor of Science (BS), Computer Science
Greater Dayton RTA March 2014 - Present
Ride Right, LLC November 2013 - March 2014
MTM, Inc. October 2013 - November 2013
Central Ohio Transit Authority February 2012 - October 2013
Stark Area Regional Transit Authority October 2006 - February 2012
Walt Disney World March 1992 - October 2006
Skills
Operations Management, Transportation Planning, Product Support, Transportation, Customer Service, Training, Business Analysis, Change Management, DOT regulations, Leadership, Public Transport, Continuous Improvement, Contract Management, Team Building, Microsoft Office, Performance Management, Data Analysis, Analysis, Team Leadership, Coaching, Budgets, Policy, Process Improvement, Project Planning, Logistics
Education
Nova Southeastern University 2002 — 2006
BSBA, Business Administration
MTM, Inc. 2014 - Present
Meineke Car Care Centers, Inc. 2013 - 2014
Great Wolf Lodge January 2011 - September 2013
Infiniti of Madison Zimbrick Inc. September 2006 - January 2011
Skills
Sales, Retail, Customer Service, Microsoft Excel, Customer Satisfaction, Team Leadership, Team Building, Training, Account Management, Inventory Management, Negotiation, Sales Management, Microsoft Office
Education
The Ohio State University 1992 — 1996
MTM, Inc. January 2015 - Present
MTM, Inc. September 2013 - Present
Ascension Health June 2012 - September 2013
Rabo AgriFinance September 2010 - June 2012
BEMAS Software June 2010 - September 2010
Biomedical Systems November 2007 - June 2010
TestAmerica September 1990 - November 2007
Skills
Oracle SQL, SSRS, PL/SQL, Microsoft SQL Server, SQL, Dundas Chart, T-SQL, Oracle Forms, Oracle Reports, Crystal Reports, Data Analysis, Relational Databases, SSIS, Databases, Business Analysis
Education
University of Missouri-Columbia 1986 — 1990
BSEd
Metropolitan St Louis Psychiatric Center December 2007 - January 2009
MTM, Inc. April 2006 - May 2007
St. Louis Metro Treatment Center January 2005 - September 2005
Skills
Nursing, Healthcare, Case Managment, Human Resources, Medicine, Time Management
Education
St. Charles Community College 2002 — 2003
LPN IV Certified Certificate, LPN IV Certified, Graduated with Certificate
St. Louis Community College 1992 — 2001
General Education Studies
MTM, Inc. June 2014 - Present
MTM, Inc. November 2013 - Present
KPMG October 2012 - November 2013
Skills
Project Management, Customer Service, Microsoft Office, Microsoft Excel, Budgets, HTML, Visio, SharePoint, Databases, SQL, Business Analysis, Social Media, Photoshop, SEO, Social Media Marketing, WordPress, Windows, Team Leadership
Education
Fordham University
BS, Business Administration & MIS
MTM, Inc. March 2015 - Present
Medical Transportation Management November 2012 - Present
RPS Group February 2012 - May 2012
Aon Hewitt April 2005 - February 2012
CED Enterprises May 1992 - May 2004
Skills
Policy, Human Resources, Performance Appraisal, Recruitment Advertising, Screening Resumes, Employee Relations, Benefits Administration, Sourcing, Customer Service, Talent Acquisition, HR Policies, Recruiting, Training, Customer Service..., Customer Service..., Call Center..., Onboarding, Interviewing Skills, Performance Management, Coaching Staff, Public Speaking, Screening, Interviews, Management, Applicant Tracking..., New Hire Orientations, Staffing Services, Coaching, Talent Management, Internet Recruiting, Call Centers, Taleo, Workforce Planning, Employee Benefits, PeopleSoft, Employee Engagement, Temporary Placement, Learning Management..., Time Management, Workforce Management, Siebel, SAP, ADP Payroll, ADP HRB, ADP ezLaborManager, IBM AS/400, Pension Administration, 401k, Employee Training, Employee Management
Education
University of Phoenix 2015 — 2017
Bachelor's degree, Business Management/ Human Resources
DeVry University 2010 — 2014
Business Administration, Human Resources
Citi November 2014 - Present
Citi June 2013 - November 2014
NCAA February 1996 - September 2014
Citi January 2012 - June 2013
MTM, Inc. August 2007 - January 2012
MTM, Inc. August 2007 - January 2012
Bass Pro Shops November 2005 - June 2006
Gaffney's Sports October 2005 - April 2006
Sports Authority November 2004 - April 2005
Jet Corp June 2003 - July 2004
Skills
Customer Service, Microsoft Office, Project Management, Sales, Team Building, Microsoft Word, Microsoft Excel, PowerPoint, Access, Analysis, Social Media, Budgets, Social Media Marketing, Outlook, Customer Retention, Project Planning, Problem Solving, Payroll, Invoicing, Contract Negotiation, Data Entry, Business Analysis, Customer Satisfaction
Education
Lindenwood University 2014 — 2015
Master of Science (MS), Managing Information Security
Lindenwood University 2011 — 2014
Bachelor of Science (BS), Information Technology
Medical Transporation Management November 2010 - Present
MTM, Inc. November 2010 - Present
Cypress Benefit Administrators March 2006 - October 2010
Skills
Business Analysis, Microsoft Excel, Access, Microsoft Office, Customer Service, Process Improvement, Call Center, Data Analysis, Business Requirements, Analysis, Requirements Gathering, Project Management, Visio, Quality Assurance, SDLC, SQL, Software Documentation, Call Centers
Education
University of Phoenix 2010 — 2012
Bachelor of Science (B.S.), Business System Administration
University of Phoenix 2007 — 2010
AAIT, Information Technology
Centene Corporation August 2015 - Present
Enterprise Fleet Management May 2014 - August 2015
MTM, Inc. October 2013 - May 2014
Citi October 2012 - October 2013
Magellan Health Services February 2011 - October 2012
Apex Systems June 2010 - October 2010
AFFINA September 2007 - January 2010
Monsanto January 2006 - August 2007
Skills
SDLC, SharePoint, Business Process, Software Documentation, Agile Methodologies, Quality Assurance, Analysis, Requirements Gathering, Project Management, Strategy, Access, Training, SQL, Business Requirements, Strategic Planning, Web Applications, Time Management, Supply Chain, Cognos, Waterfall, Business Analysis, Visio, Requirements Analysis, Business Intelligence, Business Intelligence..., Data Governance, Process Improvement, Gap Analysis, Leadership, Microsoft SQL Server, Business Process..., Data Migration
Education
Lindenwood University
Lindenwood University
Bachelor's degree
MTM, Inc. May 2013 - Present
Consumer Packaged Goods Project August 2006 - Present
Mediplex Health Care Professionals August 2009 - December 2012
AAA Insurance April 2006 - August 2009
Countrywide Home Loans August 2005 - January 2006
GMAC Mortgage April 2004 - August 2005
Wells Fargo Home Mortgage August 2001 - April 2004
Skills
Customer Service, Strategic Planning, Financial Analysis, Public Speaking, Coaching, Training, Team Building, Real Estate, Analysis, Process Improvement, Marketing, Sales, P&L Forecasting, Brand Development, Insurance, Underwriting, Sales Management, Negotiation, Credit, Leadership, Banking, Loans
Education
Tennessee State University 1996 — 2000
BBA, Business Administration
MTM, Inc. July 2015 - Present
Scottrade March 2012 - July 2015
Le Cordon Bleu College of Culinary Arts - St Louis February 2011 - September 2011
Le Cordon Bleu College / Sanford Brown College October 2007 - February 2011
XTRA Lease LLC 2005 - 2007
Bound Tree Medical January 2004 - December 2004
Bound Tree Medical May 2002 - January 2004
General American Life Insurance 1998 - 2001
Skills
Windows, Microsoft Exchange, Help Desk Support, Process Improvement, Customer Service, Team Building, Microsoft Office, Project Management, Budgets, Management, Strategic Planning, Microsoft Excel, Computer Hardware, Supervisory Skills, Leadership, Active Directory, Security, Troubleshooting, Technical Support, Analysis, Vendor Management, ITIL, Team Leadership, Disaster Recovery, Access, Citrix, Training, Networking, Servers, IT Management, PowerPoint, System Administration, Outlook, VPN, Blackberry Enterprise..., Account Management, Purchasing, Public Speaking, Visio, Windows Server, Customer Satisfaction, Software Documentation, Windows 7, Administration, Data Center, Group Policy, Information Technology, Network Administration, Software Installation
Education
Colorado Technical University 2010 — 2011
BSBA, Information Technology
University of Missouri-Columbia 1991 — 1995
Biology
Waste Connections, Inc. June 2015 - Present
MTM, Inc. November 2013 - July 2014
MTM, Inc. November 2011 - November 2013
MTM inc June 2010 - November 2011
Skills
Leadership, Microsoft Excel, Microsoft Word, Process Improvement, Outlook, PowerPoint, Training, Customer Service, AS400, Sales, Contract Negotiation, MS Excel Pivot Tables, Employee Relations, Recruiting, Commercial Insurance
Education
Anoka Ramsey Community College 2006 — 2008
Associates, General
MTM, Inc. September 2012 - Present
Verizon Wireless November 1996 - August 2012
Verizon Wireless 1997 - 2008
Skills
Telecommunications, Customer Experience, 4G, Customer Retention, Customer Satisfaction, CDMA, LTE, EVDO, Wireless Networking, Technical Support, Workforce Management, M2M, Blackberry, BMC Remedy, VoIP, Leadership Development, Change Management, Training, Team Building, Management, ACD, Troubleshooting, Leadership
Education
Central Missouri State University
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General
MTM, Inc. June 2013 - Present
Madison Area Technical College August 2010 - December 2012
Silver Lining Linens, LLC December 2008 - March 2010
Skills
Conflict Resolution, Oral & Written..., Customer Service, Microsoft Excel, Training, Team Building, Leadership, Process Improvement, Microsoft Word, Customer Satisfaction, Project Management, Public Speaking, Teamwork
Education
Madison Area Technical College 2010 — 2013
Currently Attending, Liberal Arts Transfer Program
MTM, Inc. November 2014 - Present
Haldex Brake Systems October 2013 - November 2014
USA 800 January 2011 - February 2012
Improv Comedy Club Fat Fish Blue Orlando June 2011 - November 2011
Skills
Communication, Sales, Counseling Psychology, Cooking, Action-oriented, Ambitious, Cultural Fit, Honest, Modest, Hard working, Passion
Education
Liberty University 2011 — 2014
Bachelor of Science (BS), Psychology
Missouri Western State University 2004 — 2006
MTM, Inc. September 2015 - Present
HARMAN International June 2014 - August 2015
yurbuds January 2013 - June 2014
yurbuds January 2012 - December 2012
yurbuds January 2011 - December 2011
Wildcat Venture Management May 2010 - January 2011
Skills
Management, Sales & Use Tax, Accounts Payable, Forecasting, Payroll Taxes, Inventory Management, Accounting, Microsoft Excel, QuickBooks, Accruals, Great Plains Software, Accounts Receivable, Budgets, EDI, Demand Planning, Business Analysis, Supply Chain Management, Project Management, Data Analysis, Macola, Electronic Data..., Arbitration, Expense Budget..., Supply Chain, Process Improvement, Procurement, ERP, Strategic Planning, Cross-functional Team..., Microsoft Office
Education
Eastern Illinois University 2005 — 2010
Bachelor's degree, Accounting and Finance
MTM, Inc. July 2015 - Present
Missouri Professionals Mutual 2006 - 2015
Skills
Microsoft Office, Tableau, Insurance, Underwriting, Professional Liability, Property & Casualty..., Triathlon, Medical Underwriting
Education
Truman State University 1999 — 2004
BS, Business Administration and Management, General
MTM, Inc. July 2013 - Present
FCS Financial 2006 - 2013
Skills
Customer Service, Microsoft Word, Financial Analysis, Microsoft Excel, Financial Reporting, Accounts Receivable, Loans, Financial Services, Accounting, Invoicing, Accounts Payable, Outlook, Data Entry, Account Reconciliation
Education
St Charles Community College
Business/accounting
MTM, Inc. October 2014 - Present
Lindenwood University May 2014 - October 2014
Forest Pharmaceuticals April 2012 - May 2013
Express Scripts 2005 - 2012
Skills
Microsoft Office, Microsoft Word, Leadership, Training, Administrative..., Outlook, Microsoft Excel, PowerPoint
Education
Fox Senior High School 1984 — 1987
General Studies, General Education Diploma
Lindenwood University
MTM, Inc. December 2013 - November 2014
Brilliant Summer June 2008 - July 2013
Replay Games Inc. January 2013 - June 2013
Skills
Microsoft Office, Microsoft Word, PowerPoint, Event Planning, Social Networking, Time Management, Public Speaking, Facebook, Teamwork, Customer Service, AS400
Education
Radford University 2008 — 2012
Bachelor's degree, Music
Self-employed 2013 - Present
MTM, Inc. December 2007 - September 2011
Global Contact Services (GCS) February 2005 - December 2007
Education
Bridgewater College 1995 — 1997
PSA Healthcare May 2013 - Present
MTM, Inc. June 2001 - Present
Hugh Chatham Nursing Center January 2012 - May 2014
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Windows, English, Healthcare, Data Entry, Customer Service, Outlook, Hospitals
Education
Wytheville Community College 2008 — 2010
Associates degree, LPN
ECPI University 1989 — 1989
Certificate, Office Technology
Carroll County High School 1986 — 1989
Diploma, general
Warren Co-R111 September 2012 - Present
MTM, Inc. April 2012 - September 2012
Education
Lindenwood University
Bachelor's degree, Communication, General
J&M csretrailer.comOctober 2012 - September 2013
MTM, Inc. July 2010 - October 2012
Skills
Customer Service
Education
Fayetteville Technical Community College 1993 — 1994
GED, General Studies
Monroeville High School 1989 — 1990
MTM, Inc. April 2014 - Present
Medical Transportation Management, Inc. June 2013 - April 2014
Medical Transportation Management, Inc. July 2012 - June 2013
Skills
Process Improvement, Team Building, Software Documentation, Quality Management, Customer Service, Operations Management, Leadership, Strategic Planning, Healthcare, Access, Project Management
Education
Northwest Missouri State University 1991 — 1997
Bachelor of Science (BS), K-12 Music Education
MTM, Inc. May 2012 - Present
Russell Stover Candies 2008 - 2012
Skills
Team Management, Account Management, Social Networking, Bookkeeping, Transportation..., Long-term Customer..., Customer Retention, Microsoft Excel, Microsoft Word, Outlook, Mobility Management, Public Transport
Education
Longview Community College
Associate's Degree, 3.0
Truman State University
Fitness Plus Equipment Services, Inc. November 2013 - Present
LMI Aerospace, Inc. June 2010 - October 2013
MTM, Inc. February 2006 - August 2009
Skills
Customer Service, Team Management, Microsoft Office, Data Entry, Call Centers, Cisco Technologies, AS400 system, AS400 Administration, Auditing, Quality Auditing, Process Improvement
Education
University of Missouri-Saint Louis 2012 — 2013
Ritenour Senior High 1982 — 1986
DaVita Kidney Care August 2014 - Present
MTM, Inc. March 2012 - May 2014
UCare July 2011 - February 2012
HealthSource Chiropractic & Progressive Rehabilitation March 2011 - June 2011
Skills
Access, Customer Service, Healthcare, Microsoft Office, Process Improvement, Outlook, Data Entry, Microsoft Excel, Microsoft Word, Managed Care, Healthcare Management, Medicaid, Project Management, Team Building, Medicare, PowerPoint, Administrative..., Leadership, Employee Relations, Public Speaking
Education
Everest Institute-Eagan 2010 — 2011
Medical Administrative/Executive Assistant and Medical Secretary