NACR Company
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NACR Employees
Lifetouch October 2014 - Present
NACR October 2013 - October 2014
Lifetouch Portrait Studios October 2011 - October 2013
Holmes Corporation September 2008 - October 2011
Genmar Holdings, Inc. April 2005 - September 2008
Fargo-Moorhead Family YMCA June 2000 - March 2006
Skills
Financial Reporting, Accounting, Forecasting, Financial Analysis, Budgets, QuickBooks, Accounts Receivable, Accounts Payable, Microsoft Excel, Process Improvement, Invoicing, Microsoft Word, Account Reconciliation, Microsoft Office, PowerPoint, Outlook, Analysis, Cash Flow, Financial Statements, P&L, Great Plains Software, Essbase, Cognos, Balance Sheet, Lawson General Ledger, Prophix, FRx, OLAP, General Ledger
Education
Minnesota State University, Moorhead 2000 — 2005
Bachelor's degree, Emphasis Finance and Accounting
Northwest Technical College 1998 — 2000
Associate's degree, Accounting
NACR Telecommunications Software SpecialistNACRApril 2006 - Present
Skills
Avaya, Avaya Communication..., Avaya AES, Telephony, Technical Support, Hardware, IVR, CTI, VoIP, Software Installation, LAN-WAN, SIP, Telecommunications, Contact Centers, SIP Trunking, Avaya Technologies, Unified Communications, Wireless, IP
Education
Northeastern University 1990 — 1993
BA, Political Science and Government
Bethany College 1988 — 1989
NACR June 2010 - Present
ConvergeOne Collaboration June 2005 - Present
Empire Technologies 2005 - 2010
Skills
Unified Communications, Solution Selling, Managed Services, Avaya, Telephony, VoIP, SIP Trunking, Telecommunications, Call Logging, Channel, Long Distance, Direct Sales, Unified Messaging, SIP, MPLS, IP, Contact Centers, Account Management, Wireless, Video Conferencing, T1, Hosted Services, Call Centers, Avaya Technologies
Education
Monmouth University 2001 — 2005
Bachelor's degree, Communication, General
Fitch PREIT June 2013 - Present
NACR May 2013 - September 2013
Fitch PREIT January 2007 - May 2013
ThinkEngine Networks February 2006 - January 2007
Avaya October 2004 - October 2005
Avaya - Spectel December 2000 - October 2004
Avaya - Spectel - MultiLink December 1999 - December 2001
Inacom Information Systems July 1995 - December 1999
UNITEL - TOSHIBA August 1993 - July 1995
AIM Telephones - NEC March 1990 - August 1993
Skills
Unified Communications, SaaS, Managed Services, Telecommunications, Professional Services, Enterprise Software, Unified Messaging, Call Centers, Integration, Networking, Selling, Solution Selling, MPLS, Video Conferencing, LAN-WAN, Telephony, Management, CRM, Business Intelligence, Salesforce.com, Cisco Technologies, Data Center, IVR, Contact Centers, Avaya, Strategic Partnerships, Direct Sales, SIP Trunking, New Business Development, VoIP, Avaya Communication..., Avaya IP Telephony, Cloud Computing, Consultative Sales..., Avaya Technologies, Sales
Education
University of Massachusetts Boston
Harvard University
Westech Data February 2001 - Present
Domintex, Inc December 2013 - July 2014
IPC Technologies February 2012 - December 2013
Bencomm July 2009 - November 2011
NACR January 2007 - June 2009
Optivor Technologies January 2004 - January 2005
TIC Enterprises 1990 - 2002
Skills
Network Services, Voice & Data Convergence, Mobile Telephony, Telephony, Call Center, Video Conferencing, Unified Communications, Wireless Networking, Solution Selling, Selling, Managed Services, Call Centers, MPLS, Wireless, Sales Management, SIP, Telecommunications, Ethernet, IP, Avaya, IVR, Professional Services, SIP Trunking, Channel Partners, Mobile Devices, WAN, Cloud Computing IaaS, CaaS, Cloud Strategy, VaaS, DaaS, DRaaS, Disaster Recovery, Cloud Computing, Co-location, Data as a Service, VoIP, Sales, Direct Sales, Management
Education
Brown University
Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology
Durango High School
Durango High School
Durango High School
Pima College
NACR April 2003 - Present
Skills
IP, VoIP, Avaya, IVR, Telecommunications, Telephony, Managed Services, Unified Communications, Wireless, Avaya Technologies, SIP, Vendor Management, Contact Centers, Call Centers, Integration
Education
Eastern Michigan University
Schoolcraft Community College
NACR March 2007 - Present
Telephone Service Plus January 2006 - Present
Telephone Service June 1996 - January 2006
Skills
Nortel Meridian, Nortel Certified Support, 61C, 81C, CS1000, Meridian Mail, Avaya IP Telephony, Avaya Site..., Octel, Telephony, Avaya, VoIP, Networking, Telecommunications, Troubleshooting
Education
Lenoir-Rhyne College
Business Administration and Management
Fred T. Foard High School
General Studies
NACR October 2014 - Present
Arrow S3 (formerly Shared Technologies) August 2010 - October 2014
Cincinnati Bell Technology Solutions July 2008 - August 2010
Avaya September 2006 - May 2008
Nauticom August 2000 - September 2006
Gemini Consulting February 1996 - June 1999
Skills
Unified Communications, Managed Services, VoIP, Avaya, Telephony, SIP Trunking, Call Center, IVR, Unified Messaging, ACD, Strategic Partnerships, CTI, Network Design, Channel, Salesforce.com, Direct Sales, Telecommunications, Solution Selling, Sales, Professional Services, Call Centers, Wireless, MPLS, Channel Partners, Video Conferencing, IP, SIP, WAN, Ethernet, Hosted Services, Cloud Computing, T1, Sales Engineering, Data Center, LAN-WAN, Contact Centers, SaaS, Metro Ethernet, PRI, Cisco Technologies, Voice Mail, Telepresence, ISDN, Enterprise Software, Voice & Data Convergence, TDM, Switches, Pre-sales, Internet Services, Broadband
Education
Art Institute of Pittsburgh 1986 — 1988
Associate of Arts (A.A.), Communication and Media Studies
West Interactive October 2014 - Present
eLoyalty November 2012 - August 2014
inContact December 2010 - December 2012
Telesphere May 2010 - December 2010
Matrix Communications October 2008 - May 2010
NACR July 2003 - October 2008
Centurion July 2002 - July 2003
Expanets 2000 - 2002
Avaya 1999 - 2000
Lucent Technologies 1998 - 1999
Skills
SaaS, Enterprise Software, Product Management, Telecommunications, Go-to-market Strategy, CRM, VoIP, Leadership, Call Center, Unified Communications, Cloud Computing, Mobile Devices, Strategy, Agile Methodologies, Call Centers, Networking, SIP, Business Development, Telephony, Software Product..., Salesforce.com, Contact Centers, Sales Operations, Software Development, Avaya, Professional Services, Sales Process, Partner Management, Product Marketing, IVR, Managed Services, Product Development, Product Lifecycle..., Business Alliances, Scrum, Channel Partners, Sales Engineering, Team Leadership, Demand Generation, Mobile Applications, PaaS, CTI, Solution Selling, Management, Wireless, Hosted Solutions, Pre-sales, Customer Experience, Competitive Analysis, Strategic Partnerships
Education
University of Utah 1995 — 1998
Bachelor's of Science Degree (B.S.), Economics
Liberty University 2010 — 2016
Master's, Business Administration and Management, General
RingCentral January 2014 - Present
NACR September 2013 - January 2014
Avaya July 2000 - September 2013
Avaya 2000 - 2013
Avaya March 1998 - July 2000
Lucent Technologies Network Technologies Co., Ltd. February 1996 - February 1998
Skills
VoIP, Troubleshooting, Avaya, Remote Desktop, Data Migration, Telephony, Technical Support, Linux, TCP/IP, SIP, IP, Switches, Telecommunications, Voice Mail, Windows, TDM, ISDN, Routing, LAN-WAN
Education
Arapahoe Community College 1994 — 1996
Fort Hays State University 1984 — 1985
NACR December 2013 - Present
Shopbop.com November 2012 - December 2013
White House Black Market 2011 - April 2012
University of Wisconsin-Madison February 2010 - August 2011
Gap Inc. June 2006 - November 2009
Skills
Customer Service, Sales, Microsoft CRM, Social Media, Microsoft Office, Spanish, Cashiering, Retail, Facebook, PowerPoint, Time Management, Fashion, Microsoft Word, Microsoft Excel, Merchandising
Education
University of Wisconsin-Madison 2008 — 2011
Bachelor of Arts (B.A.), Spanish Language and Literature
American University 2007 — 2008
NACR June 2014 - Present
Realm Ministries January 2011 - Present
Lindy Speaks January 2010 - Present
Chick-fil-A Restaurants July 2009 - June 2014
Education
Kennesaw State University 2013 — 2016
Psychology
NACR June 2008 - Present
Minneapolis Business College August 2004 - June 2005
Merrill Corporation October 1990 - November 2003
Furzedown Secondary School 1986 - 1986
Skills
Training, Troubleshooting, Project Planning, Technical Writing, Curriculum Development, Technical Support, Software Documentation, Management, CRM, Telecommunications, Alert Software, Networking
Education
Bemidji State University 1981 — 1986
BS, Math, computers, Education, Athletics
Kennedy High School, Bloomington, MN
NACR October 2013 - September 2014
Shore Group May 2013 - October 2013
Sound Communications Group Inc. January 2008 - September 2009
Digital Connections Inc. May 2006 - March 2007
Shared Technologies Inc. July 1997 - November 2006
Shared Technologies Fairchild 1997 - 2003
Wiltel Communications Systems March 1994 - April 1997
Williams Communications 1994 - 1997
Williams Communications/Wiltel 1994 - 1997
Jackson Voice Data 1980 - 1997
Skills
Telephony, Unified Communications, Telecommunications, Managed Services, VoIP, Avaya, Solution Selling, SIP, Wireless, Sales, Networking, Account Management, T1, SIP Trunking, Cisco Technologies, Salesforce.com, Business Development, Network Design, Co-location, Call Centers, IP, Cabling, Enterprise Software, Management, Data Center, IVR, LAN-WAN, WAN, Direct Sales, Contact Centers, Vendor Management, Professional Services, Cloud Computing, MPLS, Ethernet, Switches, SaaS
Education
Manhattan College 1968 — 1969
NACR April 2015 - Present
NACR May 2011 - Present
LivePerson January 2010 - February 2011
Coca-Cola Enterprises April 2006 - July 2009
Skills
Call Centers, VoIP, Troubleshooting, Active Directory, Telecommunications, LAN-WAN, Technical Support, Telephony, Networking, Cisco Technologies, Windows 7, Vendor Management, Windows Server, Switches, VMware, Avaya, Windows, WAN, Remote Desktop
Education
Georgia Tech 2000 — 2005
Ecolab November 2012 - Present
Triangle Energy Group, LLC April 2011 - November 2012
Quality Bicycle Products January 2011 - April 2011
NACR August 1999 - April 2006
Philips North America 1996 - 1999
Skills
Telecommunications, Biomass, Call Centers, Business Strategy, Project Management, Start-ups, Biofuels, Renewable Energy, Energy, SharePoint, Unified Communications, Energy Efficiency, Cleantech, Sustainability, MS Project, Project Portfolio..., Telecommunications..., Telecom Technologies, Web Project Management, Microsoft Office, Unix, Mac, Training & Development, Public Speaking, Sales Management, Remote Desktop, Desktop Administration, Desktop Deployment, IT Management, Cloud Applications, Social Media, Social Media Marketing, Unified Messaging, Avaya Communication..., Avaya Site..., Audix, Windows 7, Windows Vista, Google Docs, Mobile Technology, Mobile Devices, Computer Repair, Computer Maintenance, Computer Security
Education
Metropolitan State University 2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General, 3.55
Century College 2008 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Source, Inc. June 2014 - Present
NACR December 2013 - May 2014
Source, Inc. October 2012 - December 2013
Arrow Systems Integration March 2008 - October 2012
Source, Inc. April 2004 - March 2008
Avaya Platinum BP November 2003 - April 2004
Avaya (Lucent) January 1999 - November 2002
USCENTCOM January 1991 - December 1998
Skills
VoIP, Avaya, Telephony, IVR, IP, Telecommunications, ISDN, Switches, Routers, CCNA, ACD, Juniper, Troubleshooting, Modular Messaging, Cabling, MPLS, Unified Communications, Avaya IP Telephony, Avaya Communication..., Avaya Technologies, Managed Services, SIP, Solution Selling, Cisco Technologies, Call Centers, Wireless, Ethernet, SIP Trunking, Contact Centers
Education
Collin County Community College 2007 — 2008
Microsoft
National American University 1998 — 2000
AAS, PC Support / Microsoft MCSE
Washington State Department of Corrections August 2015 - Present
Curam, an IBM Company May 2013 - February 2015
State of Washington October 2009 - May 2013
NACR July 2008 - September 2009
Stratus Technologies Group June 2007 - June 2008
Miami-Dade County November 2004 - July 2007
Miami-Dade County December 2002 - November 2004
Miami-Dade County December 2002 - November 2004
Miami-Dade County June 2001 - December 2002
Miami-Dade Police Department January 1994 - June 2001
Skills
Security, Integration, Team Building, IT Management, Infrastructure, Project Management, Leadership, Contract Negotiation, Architecture, Analysis, Testing, Goal Oriented, System Development, Specifications, Cloud Computing, Data Center, Wireless, Strategic Planning, Telecommunications, Program Management, Disaster Recovery, Business Intelligence, Networking, Process Improvement, Business Process, Business Strategy, Enterprise Architecture, IT Strategy, System Administration, Information Security, Team Leadership, SDLC, SharePoint, Vendor Management, Enterprise Software, Virtualization, Management, Start-ups, Information Technology, Architectures, Business Development, Governance, ITIL
Education
University of Miami - School of Business 1992 — 1994
MBA, Information Technology
Florida International University 1979 — 1980
Bachelor of Science (B.S.), Computer Science
University of Florida/Florida International University 1972 — 1977
Bachelor of Science (B.S.), Chemistry/Physics
1E July 2014 - Present
NACR 2011 - 2013
Nordstrom 2007 - 2009
Skills
Demand Generation, Enterprise Software, Sales Enablement, Professional Services, Solution Selling, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Technologies, Software Configuration..., PowerPoint, CRM databases, Microsoft CRM, Outlook, Nomad, Makeup Artistry, Data Center, Call Centers, Nortel, Avaya IP Telephony, Operating Systems, Server Configuration, Infrastructure, Network Infrastructure, Green Technology, Power Management, Patch Management, French, Software Licensing..., Windows 7 Migration, Windows XP Pro, SCCM, Systems Management, consumerization, Energy Efficiency, Energy Management, Flatten Infrastructure, Optimization, Software Installation, Security Audits, Compliance, Lead Generation
Education
Berklee College of Music
Music Theory and Composition
Brookdale Community College
Humanities and Music
IFALPES, Institut Français des Alpes en Chambéry
French Language
Imagine--This September 2012 - Present
HouseLens July 2014 - Present
Avaya Government Solutions April 2011 - December 2011
NACR July 2010 - April 2011
ProNet Partners November 2009 - February 2010
BrightPlanIT March 2009 - August 2009
Verizon Business May 2008 - December 2008
Nortel Networks November 2006 - April 2008
Nortel Government Solutions August 2003 - June 2006
Shared Technologies March 2002 - July 2003
Education
The Art Institute of Washington-Northern Virginia 2013 — 2014
Digital Media Management diploma, Photography, 3.85
Hartwick College
Bachelors, Math
Southwestern High School
math
NACR June 2008 - Present
Avaya, Inc. December 1997 - May 2008
Webster Junior Warrior Organization 2004 - 2008
UNUM Corporation December 1996 - December 1997
Global Crossing May 1995 - November 1996
Skills
Cisco Technologies, IP, TCP/IP, Routers, LAN-WAN, Ethernet, Unified Communications, Enterprise Software, Networking, Network Administration, Frame Relay, Avaya, Network Architecture, QoS, SIP, SNMP, Technical Support, Telecommunications, Telephony, Training, Unified Messaging, VoIP, Managed Services, MPLS, Leadership, Hardware, Call Logging, CTI, ACD
Education
Rochester Institute of Technology 2003 — 2010
MS - Telecom, Telecommunications
Monroe Community College 1988 — 1993
Liberal Arts
Newark element14 July 2015 - Present
SoloGateway, Inc January 2014 - June 2015
Toshiba Business Solutions October 2012 - December 2013
Dr Pepper / 7UP May 2010 - April 2011
Dean Foods July 2009 - May 2010
Mitel July 2007 - June 2009
NACR January 2005 - June 2007
Avaya December 2002 - December 2004
AT&T, Lucent Technologies September 1994 - November 1998
Skills
Direct Sales, Consultative Selling..., Key Account Management, Strategic Planning, Customer Service, Contract Negotiation, Sales Management, New Business Development, Problem Solving, Project Implementation, Consumer Products, Telecommunications, Grocery, Budgets, Leadership, Business Planning, Key Account Development, Management, Sales, Customer Satisfaction, B2B, Training, Team Building, Account Management, Public Speaking, Leadership Development, Sales Operations, Networking
Education
Ashland University
BS, Marketing/Management
Warrensville High School
Diploma, Colege Prep
NACR January 2010 - Present
Black Box Network Service March 2005 - November 2009
Verizon January 1999 - January 2005
GTE / Verizon January 1995 - January 1999
GTE / Verizon January 1987 - January 1995
Skills
Unified Communications, VoIP, Pre-sales, Network Design, Sales Operations, Solution Selling, Telephony, Enterprise Software, Telecommunications, Management, SIP, LAN-WAN, WAN, Customer Satisfaction, SIP Trunking, IP, Managed Services, Unified Messaging, TDM, Vendor Management, Sales, Networking, Data Center, MPLS, Integration, SaaS, Channel Partners, Call Centers, Ethernet, T1, Sales Engineering, Avaya, Direct Sales, IVR, Cloud Computing, Wireless, Switches, Cisco Technologies, Professional Services
Education
DeVry 1986 — 1987
Telecommunications, Telecommunications
College of DuPage
WALT DISNEY COMPANY LIMITED(THE) December 2014 - Present
The Walt Disney Company January 2013 - December 2014
USAN October 2012 - January 2013
NACR February 2010 - September 2012
Converge-One October 2009 - February 2010
Effectiveness Group December 2007 - December 2009
Effectiveness Group November 2005 - December 2007
SunTrust Bank November 2004 - November 2005
SunTrust Bank November 2003 - November 2004
SunTrust Bank November 1997 - November 2003
Skills
ITIL Manager #32243, ITIL Foundations, Process Improvement, Disaster Recovery, IT Management, Vendor Management, Data Center, IT Service Management, Call Center, IT Strategy, IT Operations, Change Management, Service Delivery, Managed Services, Telecommunications, Service Management, Project Management, Incident Management, IT Outsourcing, Team Building, Business Process..., Information Technology, Team Leadership, Leadership, Operations Management, Infrastructure, Cross-functional Team..., Business Continuity, Professional Services, Executive Management, Strategic Planning, Program Management, Networking, ITIL Certified, ITIL Service Strategy, ITIL, ITIL Process, Call Centers, Security, Management, Enterprise Architecture, Outsourcing, CRM, Enterprise Software, SaaS, Cloud Computing, Consulting, Integration, Project Planning, System Deployment
Education
Golden Gate University 1987 — 1989
MS, Human Resources Management
Avila University 1983 — 1986
BSBA, Finance
University of the State of New York 1977 — 1980
AS, General Studies
NACR May 2015 - Present
Sunturn, Inc. April 2013 - May 2015
Face to Face Live September 2009 - April 2013
Armor Design Build, LLC September 2007 - January 2011
C2C Design Build September 2007 - January 2009
Quicken Loans March 2007 - September 2007
Skills
B2B, Unified Communications, Change Management, Telepresence, Direct Sales, Business Development, Cloud Computing, Leadership, Solution Selling, Video Conferencing, Team Building, Marketing Strategy, Enterprise Software, Managed Services, Sales Management, VoIP, Strategic Partnerships, Telecommunications, Sales, SaaS, Mobile Devices, Sales Operations, Account Management, Salesforce.com, Channel Partners, Start-ups, Sales Process, Go-to-market Strategy, Professional Services, Telephony, New Business Development, Selling, Call Centers, Wireless, Cross-functional Team..., Co-location, SIP, MPLS, SIP Trunking, Hosted Services, Data Center, Collaboration Solutions, Partner Management, IP, Avaya, Channel Sales, Pre-sales, Management, Customer Service, Strategic Planning
Education
Arizona Christian University 2000 — 2004
Bachelor of Science
Bethany College 1999 — 2000
Business Administration and Management, General
OSI Technology January 2015 - Present
Consultant September 2014 - December 2014
NACR October 2003 - September 2014
ICP March 1998 - October 2003
Fidelity Telcom January 1992 - March 1998
Skills
Avaya, Telephony, Unified Communications, SIP, VoIP, IP, T1, LAN-WAN, MPLS, Telecommunications, Managed Services, Video Conferencing, Wireless, WAN, Call Center, Switches, Contact Centers, SIP Trunking, Ethernet, Disaster Recovery, Channel Partners, Troubleshooting, Vendor Management, Direct Sales, Integration, Networking, Solution Selling, System Deployment, Network Architecture, Wireless Networking, Service Delivery, Data Center, Call Centers, Cisco Technologies, TCP/IP, Network Engineering, Servers, Professional Services, Routers, Cloud Computing, Routing, Avaya Technologies, Leadership
Education
Alexandria University 1980 — 1985
BS, Mich.
Alexandria University 1980 — 1985
BS Mich
NACR February 2014 - Present
Korn/Ferry International March 2012 - October 2013
CBRE January 2010 - March 2012
Skills
Accounting, Accounts Payable, Variance Analysis, Financial Analysis, Accounts Receivable, Finance, Cross-functional Team..., SAP, Microsoft Office, Account Reconciliation, Microsoft Excel, Project Accounting, General Accounting, Leadership, Tableau, Percentage of Completion, Revenue Recognition, Financial Reporting, Microsoft Dynamics GP, Prophix
Education
Minnesota State University, Mankato 2010 — 2012
Master of Business Administration (MBA)
Minnesota State University, Mankato 2005 — 2009
Bachelor of Science, Finance
NACR November 2014 - Present
Interactive Intelligence October 2013 - Present
Interactive Intelligence May 2012 - September 2013
Ball State University August 2009 - November 2009
Wes-Del Middle School November 2007 - January 2009
Target November 2005 - August 2006
Skills
Microsoft Office, Customer Service, Customer Satisfaction, RFP preparation, ADA compliance, Administration, Team Building, Team Leadership, Teamwork, Educational Leadership, Situational Leadership, Unified Communications, Business Communications, Technology..., Technology Planning
Education
Ball State University 2011 — 2012
Master of Science, Information and Communication Sciences
Ball State University 2004 — 2009
Bachelor of Science, Sport Administration
Mooresville High School 2000 — 2004
High School Diploma
NACR May 2014 - Present
OptumHealth December 2011 - April 2014
Genesis 10 February 2011 - December 2011
Questar Assessment, Inc. January 2007 - February 2011
Skills
Digital Photography, Business Analysis, Software Documentation, Requirements Gathering, Testing, Analysis, Photoshop, Portrait Photography, Visio, Quality Assurance, Requirements Analysis, SDLC, SharePoint, Business Requirements
Education
University of Minnesota-Twin Cities 1982 — 1983
Retail Merchandising
Cardinal Stritch University
BA, Business Adminsitration
NACR July 2013 - Present
AVAYA October 2005 - August 2013
AVAYA December 2000 - September 2005
Duval County Public Schools August 1991 - December 2000
Skills
Telecommunications, Call Centers, IVR, ACD, H.323, Management, Telephony, Troubleshooting, Unified Communications, Ethernet, Process Improvement, Vendor Management, Switches, Avaya
Education
James Madison University 1985 — 1991
Bachelor of Science, Biology / History
Colonial Heights High School 1981 — 1985
NACR August 2012 - Present
Interactive Intelligence August 2011 - August 2012
Unisys September 2009 - August 2011
Blue Horseshoe Solutions May 2008 - February 2009
Bucher & Christian November 2007 - April 2008
New Horizons Computer Learning Centers March 2007 - November 2007
Byte Cafe November 2005 - October 2006
Skills
Windows Server, Active Directory, Microsoft Exchange, Firewalls, Databases, Network Security, XP, Microsoft Office, Perl, Solar Winds, Orion, SIP, Windows Server 2008, IDS, IPS, Firewall Administration, Computer Security, Security Clearance, VoIP, Optimizer, Work Force Management, Telephony
Education
Purdue University 2010 — 2013
Bachelor's Degree, Information Technology (Security)
Defense Language Institute 2001 — 2003
Associates, Korean and Eastern Asian Studies
Indiana University Bloomington 1996 — 1999
NACR June 2015 - Present
Lash Group January 2012 - May 2015
CVS Caremark Specialty Pharmacy November 2002 - January 2012
Skills
ITIL v3 Foundations...
Education
Community College of Allegheny County 2005 — 2010
Business Management
NACR March 2011 - Present
Avaya 2004 - 2009
Expanets 2000 - 2004
Lucent Technologies 1996 - 2000
AT&T Network Systems 1990 - 1996
Education
Georgia State University 1994 — 1996
BBA, Computer Information Systems
XO Communications June 2014 - Present
NACR August 2009 - Present
Axispoint May 2008 - January 2009
Consolidated Technologies May 2004 - September 2007
Skills
Networking, Telecommunications, Sales, Account Management, MPLS, Solution Selling, Telephony, Leadership, Avaya, Managed Services, Unified Communications, VoIP, SIP Trunking, SIP, IP, Direct Sales, Cloud Computing
Education
Kean College
New Jersey Property Management Group LLC July 2012 - Present
NACR November 2008 - February 2015
Enabling Technologies September 2006 - November 2008
The Bluenote Group 2004 - 2006
Empire Technologies 2001 - 2004
This Portal Inc. 1998 - 2003
Atlantic Fluid Power 1997 - 1998
Kal-Tech Corporation 1995 - 1997
Skills
Messaging, Unified Messaging, Telecommunications, Avaya, Telephony, VoIP, SIP, IP, Unified Communications, Managed Services, Switches, TCP/IP, LAN-WAN, Voice Mail, Windows Server, Servers, Video Conferencing, Active Directory, Troubleshooting, Software Installation, Wireless, Routers, Pre-sales, System Deployment, Technical Support, Microsoft Exchange, IVR, WAN, Enterprise Software, CTI, TDM, ACD, H.323, ISDN, Cisco Technologies, Cabling, Network Design, IP PBX, SIP Trunking, Contact Centers, MPLS, QoS, T1, Ethernet, Routing, Sales Engineering, Network Architecture, Call Centers, Lync, Fiber Optics
Education
Brookdale Community College 1990 — 1993
Electrical Engineering
Rumson-Fair Haven High School 1986 — 1990
NIC Inc. May 2013 - Present
Blue Cross and Blue Shield of Kansas July 2011 - May 2013
CSC January 2011 - June 2011
United States Department of Agriculture 2009 - December 2010
HR Block Tax and Business Services August 2009 - November 2009
Embarq November 2008 - January 2009
US Bank April 2008 - November 2008
Sprint Nextel December 2007 - February 2008
Independant Telecommunications Consultant March 2004 - November 2007
NACR August 2002 - March 2004
Skills
MS Project, Scrum, ITIL, Project Management, Program Management, Agile Methodologies, Telecommunications, Requirements Analysis, Integration, IP, Agile Project Management, Agile Testing, WAN
Education
Stanford University 2009 — 2012
SCPM, Stanford Certified Project Manager
University of Kansas 2001 — 2005
MBA, Information Technology
Baker University 1989 — 1992
BS, Business
NACR July 2013 - Present
Harrison College October 2008 - June 2013
ITT Technical Institute November 2003 - October 2008
ITT Technical Institute, Online Programs November 2003 - October 2008
ITT Educational Services Inc November 2003 - October 2008
ITT/ESI 2003 - October 2008
Skills
Employee Benefits, Career Development, Campus Management, Personal Communicator, Interaction Intellegence, Proteus, Negotiation, Customer Satisfaction, Public Speaking, Cisco Call Manager, Higher Education..., Presentation Coaching, Leadership, Management, Adult Education, College Recruiting, Enrollment Management, Interviews, Coaching, Leadership Development, Training, Staff Development, Student Recruiting, Employee Training, Talent Management, Technical Recruiting, Unified Communications, Lync Server 2010, VoIP, Telephony, IVR, Career Counseling, Retaining Customers
Education
Ball State University 1991 — 1995
NACR August 1994 - Present
G3 Technology Partners August 1994 - October 2013
National Underwriters 1982 - 1994
Skills
VoIP, Unified Communications, Call Center, Contract Negotiation, Customer Service, Contract Management, Purchase Management, Business Process, Telecommunications, Process Improvement, Telephony, SIP, Avaya, IP, Managed Services, Call Centers, Contact Centers, IVR, Cabling, Troubleshooting, Data Center, Solution Selling, Network Design, Ethernet, Cloud Computing, LAN-WAN, Wireless, Switches, Management, WAN, Vendor Management, SIP Trunking, Cisco Technologies, Professional Services, ACD, Networking, Channel Partners, Pre-sales, MPLS, CTI, SaaS, Direct Sales, Disaster Recovery, TCP/IP, Integration, Security, Wireless Networking, ISDN, Routing, Routers
Education
Indiana Institute of Technology 2006 — 2009
Bachelor of Applied Science (B.A.Sc.)
Greenwood High School
ScanSource October 2013 - Present
The VIA Group, Inc. June 2009 - July 2012
NACR January 2009 - March 2009
Combest November 2006 - September 2008
Avaya October 2005 - November 2006
Expanets 2000 - 2004
Lucent Technologies 1996 - 2000
Skills
VoIP, Avaya, Telecommunications, SIP, Unified Communications, Telephony, Unified Messaging, Cisco Technologies, Networking
Education
Florida State University 1972 — 1974
MME, Music & Education
Furman University 1969 — 1971
BMus, Music
OSI Technology May 2015 - Present
inContact May 2014 - Present
Strategic Products & Services July 2011 - April 2014
NACR July 2009 - July 2011
ACS Dataline September 2007 - June 2009
United Asset Coverage, Inc. 1997 - 2007
GTE Customer Networks 1994 - 1997
Bellsouth Communications 1988 - 1994
Centel Communications Ltd 1984 - 1989
Skills
Telephony, Unified Communications, WAN, Managed Services, IP, IVR, CTI, Telecommunications, Cloud Computing, Channel, Avaya, VoIP, SIP, Direct Sales, Solution Selling, SIP Trunking, Unified Messaging, Network Design, ACD, Wireless, Cisco Technologies, Selling, Contact Centers
Education
Miami International University of Art and Design 1978 — 1980
NACR November 2014 - Present
Arrow S3 March 2010 - November 2014
Avaya January 2004 - March 2010
Qwest Communications 2002 - 2004
Exodus Communications (Cable & Wireless Company) 2001 - 2002
Enterasys Networks 1999 - 2001
IBM 1982 - 1999
Skills
Avaya, Unified Communications, Call Center, Telecommunications, National Accounts, Quoting, National Account..., Quote, Solution Selling, Networking, IP, Sales, Account Management, Direct Sales, CRM, VoIP, Telephony, Cloud Computing, Professional Services, Call Centers, Enterprise Software, Channel Partners, Customer Satisfaction, Managed Services, Avaya Technologies
Education
Michigan Technological University 1978 — 1982
Bachelor of Science (BS), Engineering
NACR May 2014 - Present
Northern California Contact Center Association January 2006 - Present
ATI - System Integrators August 2013 - May 2014
Avaya October 2012 - May 2013
Altivon May 2012 - October 2012
Aspect Software September 2010 - April 2012
SOS (Special Order Systems) November 2000 - August 2010
Valley Media 1998 - 2000
Quickstart Technologies 1997 - 1998
New Horizons CLC 1996 - 1998
Skills
Social Media, Customer Experience, Operational Efficiency, Call Center, Telecommunications, Customer Experience..., Contact Centers, VoIP, Unified Communications, IVR, Solution Selling, ACD, Call Centers, IP PBX, Enterprise Software, Integration, Avaya, Direct Sales, Telephony, Mobile Devices, SIP, Networking, Management, Leadership, Sales Process, Sales Operations, Managed Services, Professional Services, SaaS, Cloud Computing, CTI, Avaya Technologies
Education
American River College 1982 — 1984
Marketing, Advertising
Moraine Valley College
Accounting
NACR August 2010 - Present
Avaya December 2009 - April 2010
Avaya (Nortel) October 2000 - 2010
Nortel Networks 2000 - December 2009
GT Designs 2005 - 2009
Verizon Enterprise Solutions Group 1999 - 2001
GTE 1997 - 2000
Verizon 1997 - 2000
Skills
Avaya, Call Center, Call Recording, IVR, CTI, Unified Communications, TDM, Telephony, SIP, PBX, ACD, Speech Recognition, Telecommunications, IP, VoIP, Contact Centre, Workforce Management, Contact Centers, Voice Mail, Unified Messaging, Solution Selling, IP PBX, Pre-sales, Troubleshooting, Integration, ISDN, QoS, Sales Engineering, Voice & Data Convergence, T1, SIP Trunking, Cisco Call Manager, Wireless, LAN-WAN, Video Conferencing, Network Design, Call Logging, PRI, Switches, Cisco Technologies, Ethernet, Customer Experience, Genesys, Avaya Communication..., MPLS, WAN, Network Architecture, Call Routing, Data Center, H.323
Education
Bellevue College 2004 — 2008
NACR December 2010 - Present
NACR 2003 - 2010
Avaya 1997 - 2002
AT&T 1991 - 1997
Skills
Call Recording, UC, Avaya, Unified Messaging, Unified Communications, Contact Centre, Cisco, Nortel, Extreme Networks, Verint, Video Conferencing, Polycom, Strategic Planning, Marketing Strategy, Sales Management, Financial Analysis, Design Consulting, Call Logging, Contact Centers, Cisco Technologies, SaaS, Professional Services, Channel Partners, IVR, Cloud Computing, Managed Services, Telephony, VoIP, CTI, Telecommunications, Solution Selling, MPLS, SIP Trunking, Direct Sales, ACD, Sales Engineering, Wireless, WAN, Go-to-market Strategy, Ethernet, Co-location, T1, Avaya Technologies
Education
Louisiana Tech University 1979 — 1984
BA, History
University of Arkansas at Little Rock, William H. Bowen School of Law
NACR September 2006 - Present
Iowa State University February 2003 - April 2006
Iowa State University January 2003 - April 2006
Skills
Outlook, Cold Calling, Operations Management, Management, Trade Shows, Sales, Avaya, Account Management, SIP, VoIP, IVR, Telecommunications, Managed Services, Selling, Call Centers, Voice Mail, Direct Sales, Telephony, Solution Selling, Wireless, Unified Communications, SIP Trunking, CTI, Unified Messaging, Contact Centers, Channel Partners, ACD, Cisco Technologies, Enterprise Software, Video Conferencing, Avaya Technologies
Education
Iowa State University 2002 — 2006
BS, Hotel, Restaurant, and Institution Management
NuResolution Consulting March 2015 - Present
Koi Consulting Group, Inc. January 2012 - March 2015
TelePacific Communications 2010 - 2012
NACR 2009 - 2010
TelePacific Communications 2005 - 2009
PAETEC Communications 2004 - 2005
Mpower Communications 1999 - 2004
Crescent Electric Supply 1994 - 1999
Skills
Managed Services, Solution Selling, Telecommunications, Co-location, VoIP, MPLS, Cloud Computing, SaaS, Sales Management, New Business Development, Account Management, Data Center, Sales, Project Management, Team Building, Unified Communications, Strategic Planning, Start-ups, Enterprise Architecture, Business Strategy, Program Management, Wireless, SIP Trunking, Direct Sales, Marketing, Ethernet, WAN, Call Centers, Management Consulting, Networking, Tier 1 Helpdesk, Technology Strategist, Consulting, Management, Business Development, Strategic Partnerships, Strategy, Sales Process, Telephony, Channel Partners, Leadership, IP, Professional Services, SIP, Sales Operations, Security, Product Management, Vendor Management, Mobile Devices, B2B
Education
Colorado Technical University
Business Administration and Management, General
NACR Director of SalesNACRMay 1994 - Present
Education
Minnesota State University, Mankato
Personiv August 2015 - Present
Corvisa October 2014 - August 2015
Corvisa August 2014 - October 2014
inContact May 2013 - July 2014
inContact May 2013 - July 2013
LiveOps July 2012 - May 2013
Arrow S3 December 2007 - July 2012
NACR December 2003 - December 2006
Syntellect March 2001 - February 2003
Netswork Inc. March 2000 - March 2001
Skills
SaaS, Unified Communications, Solution Selling, VoIP, Telecommunications, Telephony, Cloud Computing, Account Management, Contact Centers, Enterprise Software, Strategy, Sales, Managed Services, Direct Sales, Channel Partners, Leadership, Professional Services, Key Account Management, New Business Development, Creative Problem Solving, SIP, Avaya, Sales Process, Salesforce.com, Management, Business Development, CRM, Call Centers, Offshore Outsourcing, Contact Center...
Education
Grossmont College 1981 — 1982
Business Administration and Management, General
Santa Barbara City College 1979 — 1980
CSG International January 2014 - Present
Boys Town September 2013 - December 2013
Council Bluffs Community Schools July 2012 - September 2013
NACR September 2003 - July 2012
Northrop Grumman IT March 2001 - December 2002
Skills
Customer Service, Troubleshooting, Active Directory, Networking, Technical Support, Disaster Recovery, Software Documentation, VoIP, Hardware, Windows, Software Installation, Operating Systems, Wireless Networking, Training, Call Centers, HP, Printers, Windows 7, Telecommunications, Computer Hardware, CompTIA A
Education
Bellevue University
B.S., Business Information Sytems
NACR December 2012 - Present
G3 Technology Partners February 2000 - December 2012
Lucent Technologies February 1998 - January 2000
AT&T May 1995 - February 1998
Skills
Consultative Selling, Contract Negotiations, Telecommunications, Customer Relations, Outstanding people..., Business Development, Solution Selling, Contract Negotiation, Selling, New Business Development, Managed Services, Negotiation, Customer Service, Sales Management, Account Management, Direct Sales, Telephony, CRM, Unified Communications, Call Centers, VoIP, SIP, Contact Centers, Avaya, Ethernet, Leadership, Customer Satisfaction, Wireless, LAN-WAN, IVR, Channel Partners, Professional Services, SIP Trunking, Sales, Sales Process, Salesforce.com, SaaS, High Potential, Customer Retention, Data Center, Networking, Cloud Computing, Co-location, WAN, ACD, Go-to-market Strategy, Hosted Services
Education
Butler University 1991 — 1995
BS, Finance
Butler University 1991 — 1995
Bachelor of Science (B.S.), Finance, General
Blue Cross and Blue Shield of Minnesota July 2015 - Present
Cargill October 2014 - May 2015
NACR September 2013 - September 2014
Self-Employed July 2011 - September 2013
Lawson Software June 2008 - April 2010
Lawson Software 2005 - 2008
Absolute! October 2004 - November 2005
Best Buy October 2003 - October 2004
Towers Watson March 2001 - October 2003
Essential Decisions Inc December 2000 - July 2001
Skills
Training, Public Speaking, Program Management, Healthcare, Data Analysis, Leadership, Strategic Planning, Non-profits, Business Process..., Business Analysis, Volunteering, Senior Services, Software Documentation, Analysis, Nonprofits, Leadership Development, Process Improvement, Human Resources, Cross-functional Team..., Business Process, ERP, Requirements Analysis, Visio, SDLC
Education
Bethel University 2010 — 2012
MA, Gerontology
Vital Aging Network - EVOLVE 2010 — 2011
Leadership Development Program
Winona State University 1976 — 1980
BS, Business Administration
NACR 1997 - Present
Deep South Sauce Company, LLC April 2015 - Present
Skills
VoIP, Cabling, System Administration, Avaya IP Telephony, Avaya, Microsoft Exchange, Implementation..., Unified Communications, IVR, Managed Services, Professional Services, Telephony, Telecommunications, Avaya Technologies, Contact Centers, IP, Cisco Technologies, Data Center, SIP, Call Centers, LAN-WAN, Video Conferencing, H.323, VMware, Network Architecture, Solution Selling, Switches, Wireless, Network Administration, Troubleshooting, Integration, Network Design, ACD, Leadership, Mentoring, Virtualization, Voice Mail
Education
Georgia Southern University 1990 — 1992
Bachelor, Mathematics & Computer Science
Georgia Institute of Technology 1987 — 1989
Computer Science
NACR August 2015 - Present
Sunturn, Inc. September 2001 - July 2015
Nortel Networks June 2009 - September 2011
NCR Corporation January 2005 - June 2009
Skills
Unified Communications, VoIP, Telephony, Managed Services, Avaya, Telecommunications, Solution Selling, Call Center, IP, Direct Sales, Wireless, Contact Centers, IVR, SIP, Call Centers, MPLS, Video Conferencing, WAN, Avaya Technologies
Education
BYU 1980 — 1982
Accounting and Finance
Weber State University 1975 — 1980
Accounting and Finance
CenturyLink Business May 2014 - Present
CenturyLink Business April 2011 - April 2014
NACR April 2009 - July 2010
Avaya January 2000 - March 2009
Lucent Technologies January 1998 - January 2000
Executone Information Systems January 1991 - January 1998
Executone Information Systems January 1990 - January 1991
Holmes Transportation July 1983 - December 1989
Skills
Telecommunications, 9-1-1 vertical, Higher Education, K-12, Local Government, Telephony, VoIP, New Business Development, Government, Avaya, Management, Networking, Account Management, Solution Selling, Managed Services, Leadership, Customer Service, Sales Process, Go-to-market Strategy, Pre-sales, Co-location, IP, Unified Communications, Wireless, Budgets, Selling, SIP Trunking, Direct Sales, Channel Partners, Strategic Partnerships, T1, IVR, Enterprise Software, Data Center, Sales Operations, Voice Mail, Contact Centers, WAN, LAN-WAN, Consulting, Salesforce.com, Sales, Video Conferencing, MPLS, Professional Services, Hosted Services, Ethernet, Cloud Computing, SaaS, Miller-Heiman Strategic...
Education
Massachusetts College of Liberal Arts 1979 — 1983
Bachelor of Science, Business Administration/Accounting, Cum Laude
Cisco Systems October 2010 - Present
NACR February 2004 - April 2010
Skills
Unified Communications, Cisco Technologies, VoIP, Video Conferencing, Telepresence, Collaboration Solutions, Web Collaboration
Education
George Mason University 1994 — 1996
Masters Program, Masters of Education
West Virginia University 1988 — 1992
Business Administration, Marketing
NACR August 2015 - Present
Consolidated Technologies Inc November 2013 - March 2015
Progressive Communications, LLC February 2010 - April 2013
Avaya January 2000 - November 2009
Skills
Avaya, Telecommunications, Avaya PBX, IP, VoIP, Telephony, Call Center, Switches, Unified Communications, Call Centers, SIP, Software Installation, Servers, Managed Services, Wireless, LAN-WAN, Avaya Technologies, IVR
Education
City University of New York-Herbert H. Lehman College
Bachelor's degree
NACR September 2013 - Present
AT&T April 2008 - September 2013
AT&T November 2007 - March 2008
AT&T March 2006 - October 2007
AT&T April 2002 - March 2006
Alltel 2000 - 2002
Skills
Telecommunications, VoIP, Managed Services, Wireless, Solution Selling, Unified Communications, MPLS, Direct Sales, IP, Ethernet, Customer Experience, Cloud Computing, Channel, SIP, Contract Negotiation, Network Design, Team Building, Business Development, Vendor Management, Team Leadership, SaaS, Sales Management, Networking, Cold Calling, Strategy, Sales
Education
Arkansas State University
Bachelor of Arts, Philosophy, Sociology
Retired Me, LLC March 2015 - Present
NACR August 2003 - March 2015
Avaya 1982 - 2003
Unisys 1980 - 1982
Kern County 1971 - 1980
Skills
Avaya, VoIP, Network Design, Telephony, Telecommunications, Unified Communications, Wireless, Networking, IP, SIP, Solution Selling, Data Center, Video Conferencing, Ethernet, IVR, SIP Trunking, LAN-WAN, Managed Services, ACD, CTI, MPLS, WAN, T1, Sales Engineering, Cisco Technologies, Contact Centers, Switches, Call Centers, Network Architecture, TCP/IP, QoS, TDM, Unified Messaging, Routing, IP PBX, Voice Mail, Cabling, H.323, Routers, Cisco Call Manager, Cloud Computing, Professional Services, Network Engineering, System Deployment, Wireless Networking, Avaya Technologies
Education
University of Colorado Denver 1997 — 1999
MBA, Business
California State University-Bakersfield 1975 — 1979
MA, Behavioral Sciences
University of California, Santa Barbara 1969 — 1971
BA, Psychology
NACR November 2013 - Present
Motorola Solutions June 2012 - September 2013
AudioCodes September 2010 - February 2012
Avaya July 1995 - August 2010
Limited Brands 1990 - 1995
Target 1989 - 1990
Skills
Channel Management, Channel Partners, Channel Optimization, Channel Programs, Avaya, Media Gateways, Access Gateway, Avaya PBX, Complex Solutions, Call Recording, Strategic Partnerships, Partner Management, Partner Development, Partner Relations, Partner Marketing, Direct Sales, Business Planning, Unified Communications, Solution Selling, VoIP, Salesforce.com, UC, Consultative Selling, Telecommunications, SIP, Telephony, Strategy Development, Vertical Marketing, Onboarding, Event Planning, National Account..., Sales Process, Pipeline Development, Sales Pipeline..., Team Building, Relationship Development, Partner Relationship..., New Business Development, Partner Recruitment, Distribution, Technology Integration, Training & Development, Contract Negotiation, Professional Services, Healthcare Industry, Hospitality Industry, Industry Analysis, Marketing Strategy, Lead Generation, National Account Sales
Education
Carthage College 1985 — 1989
Business Administration & Marketing
Paychex September 2015 - Present
NACR November 2014 - Present
Meridian Imaging Solutions May 2014 - November 2014
TML, A Xerox Company August 2012 - April 2014
Instant Offices August 2011 - February 2012
Skills
Account Management, Sales, Selling, Sales Process, Customer Service, Marketing, Team Building, Managed Print Services, Microsoft Office, Solution Selling, Direct Sales, Leadership Development, PowerPoint, Process Improvement, Management, New Business Development, Leadership, Microsoft Excel, Business Development, Cold Calling, Sales Management
Education
Florida Atlantic University
Finance
Palm Beach State College
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
WHS
NACR December 2009 - Present
Wideband Technologies May 2006 - December 2009
Empire Technologies September 2000 - December 2009
NJ Transit August 1986 - September 1999
Paramount Telecommunications May 1984 - August 1986
Skills
VoIP, Switches, Avaya, Cisco Technologies, Telecommunications, SIP, Cisco Call Manager, CCNP, Avaya Communication..., Telephony, Routers, Wireless, Routing, Troubleshooting, Network Design, Unified Messaging, Juniper, Network Engineering, CCDP, CCSP, CCVP, LAN-WAN, QoS, ISDN, Voice Mail, Avaya IP Telephony, Managed Services, CISSP, Call Centers, Video Conferencing, MPLS, IP, WAN, Unified Communications, IVR, Security, TCP/IP, H.323, T1, CTI, CCNA, Cabling, VCP 5, Avaya Technologies
Education
Metro-Wide Networking Institute 1998 — 1999
CCNA, Cisco Networking
Middlesex County College 1990 — 1994
Associate's degree, Civil Engineering Technology/Technician
NACR June 2005 - Present
Data-Com Telecommunications 2004 - 2005
PAETEC 2003 - 2004
Focal Communications 2000 - 2003
Shared Technologies 1999 - 2000
Nortel Networks 1993 - 1998
Bell Atlantic 1984 - 1993
U.S. Army January 1976 - December 1978
Skills
Sales, Avaya, Managed Services, Telecommunications, Solution Selling, Management, Telephony, SIP, IP, Avaya Technologies, Direct Sales, VoIP, Unified Communications, Wireless, Call Centers, Professional Services
Education
Kean University
Bachelor of Science (BS), Management Science
NACR June 1999 - Present
Voice & Data Networks 1993 - 1999
Education
University of Minnesota-Twin Cities 1983 — 1986
Speech Communications
Arizona State University 1982 — 1983
Business/Corporate Communications
NACR September 1997 - Present
North American Communications Resource, Inc. 1997 - Present
Wright Line October 1986 - October 1997
Skills
Solution Selling, Telecommunications, VoIP, Unified Communications, Sales, Telephony, Strategic Partnerships, Direct Sales, Managed Services, SIP, Avaya, Salesforce.com, Call Centers, Account Management, Wireless, IP, Data Center, Management
Education
Minnesota State University, Mankato 1981 — 1985
New Richland High School
NACR May 2013 - Present
Thrifty White Drug April 2010 - May 2011
Skills
Cisco Technologies, Active Directory, Troubleshooting, Windows 7, Software Installation, Networking, Visio, Microsoft Office, VoIP, Unified Communications, Telecommunications, Telephony, Customer Service, Process Improvement, Public Speaking, Management
Education
St. Cloud State University 2015 — 2017
Bachelor of Science (BS), Communication Sciences and Disorders, General
St. Cloud Technical and Community College 2014 — 2015
Associate's degree
Minnesota State University, Moorhead 2012 — 2013
Occupational Therapy/Therapist
NACR January 1997 - Present
Direct Line Communications January 1994 - January 1997
Butler Telecom January 1992 - January 1994
Skills
Telecommunications, VoIP, Networking, Call Center, Unified Communications, SIP, Telephony, IP, Contact Centers, Wireless, Managed Services, Ethernet, Fiber Optics, Troubleshooting, Software Installation, Network Design, System Administration, Broadband, Cabling, Optical Fiber, Routers, Pre-sales, IVR, Servers, TCP/IP, Product Management, Data Center, Structured Cabling, WAN, Channel, Metro Ethernet, Hardware, Routing, Virtualization, Active Directory, Disaster Recovery, LAN-WAN, Wireless Networking, Switches, Voice Mail, MPLS, Solution Selling, Avaya, Direct Sales, Vendor Management, SIP Trunking, Security, Channel Partners, TDM, Siemens HiPath
Education
Ivy Tech Community College 1991 — 1993
Ford City High School 1985 — 1990
Diploma
Siemens
Siemens Virtual University
7-Eleven January 2015 - Present
7-Eleven January 2015 - Present
NACR June 2013 - December 2014
Rialto Capital Management March 2012 - May 2013
Macy's May 2009 - March 2012
Ricks Place of Tallahassee d/b/a Chubbies Nightclub 2004 - 2007
Skills
Management, Strategic Planning, Sales, Security, Real Estate, Fraud, Strategy, Training, Leadership, Marketing, Forecasting, Surveillance, Customer Service, Microsoft Word, Microsoft Office, Outlook, Call Centers, PowerPoint, Business Planning, Commercial Banking, Commercial Lending, Avaya IP Telephony, IP, IP Cameras, Lync, Customer Interaction, Customer Support, New Business Development, Unified Communications, Unified Messaging, Internal Investigations, Finance, Business Development, Telecommunications, Solution Selling, Account Management, Team Leadership, Team Building, Marketing Strategy
Education
Florida State University 2003 — 2008
B.S, Political Science
Tallahassee Community College 2003 — 2008
Technical Certification, Law Enforcement Investigation and Interviewing
NACR December 2008 - Present
Skills
Process Improvement, Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Training
Education
Arizona State University
Business Administration and Management, General
Garden Grove high
High School/Secondary Diplomas and Certificates
DLL Inc. January 2014 - Present
MSP Distribution Inc. July 2011 - Present
TNT Power Products Inc. 2012 - January 2014
NACR March 2007 - July 2011
Phoenix Sales and Service Corp. August 2004 - August 2006
Skills
Enterprise Software, Telephony, Operations Management, Leadership, Sales, Marketing Strategy, Cross-functional Team..., CRM, Negotiation, Strategy, Unified Communications, VoIP, Sales Operations, Budgets, Managed Services, New Business Development, Solution Selling, International Sales, Telecommunications, Management, Avaya
Education
Kaplan University 2004 — 2006
None, Business Development
EarthLink March 2015 - Present
EarthLink Business February 2014 - March 2015
NACR July 2012 - February 2014
NACR October 2010 - July 2012
NACR July 2008 - October 2010
NACR May 2007 - July 2008
Skills
Unified Communications, VoIP, Solution Selling, Telecommunications, Call Center, Avaya, Managerial Finance, Corporate Finance, Financial Accounting, Management Accounting, Economics, Marketing Strategy, Operations Management, Java, JavaScript, Python, Visual Basic, MS Project, Microsoft Office, Visio, Siemens HiPath, Nortel Meridian, Lync, Project Management, IP, Managed Services, Wireless, Channel, Telephony, Process Improvement, Contact Centers, Cabling, SIP, LAN-WAN, Data Center, IVR, Management, Ethernet, WAN, Security, Network Design, Networking, Cisco Technologies, Program Management, Cloud Computing, Pre-sales, Troubleshooting, TCP/IP, Switches, Vendor Management
Education
Indiana Wesleyan University 2009 — 2011
MBA, Business Administration, Management and Operations
Indiana Wesleyan University 2003 — 2007
Bachelor of Science (B.S.), Computer and Information Sciences, General
NACR June 2013 - Present
NACR June 2013 - Present
BioMedix 2012 - 2013
Clinic Dr. Inc. February 2010 - April 2012
Skills
Medical Billing, Customer Service, Marketing, Receptionist, Invoicing, Microsoft Excel, Research, Microsoft Office, Microsoft Office..., CRM, GP Dynamix, Alert, Lotus Notes, Integrated Accounting, TRAKnet, Billing Process, Analyze Information
Education
National American University-Roseville 2009 — 2011
Associates in Business Administration
Minneapolis Business College 2008 — 2009
Accounting Diploma
NACR October 2000 - Present
SubmitOrder.com 1999 - 2000
Victoria's Secret 1997 - 1999
AT&T/Lucent 1995 - 1997
NCR 1988 - 1995
Skills
CTI, Avaya, Telephony, VoIP, Unified Communications, Call Center, Telecommunications, IVR, Contact Centers, SIP, Managed Services, ACD, Solution Selling, IP, Voice Mail, Call Centers, Video Conferencing, Enterprise Software, MPLS, System Deployment, SIP Trunking, WAN, Switches, Wireless
Education
Miami University 1984 — 1988
Bachelor of Applied Science (BASc), Computer Systems Analysis
NACR April 2011 - Present
Louisiana State University January 2007 - April 2011
Skills
Telecommunications, Sales, Customer Service, Telephony, Solution Selling, Direct Sales, Unified Communications, Salesforce.com, Call Centers, Account Management, Managed Services, VoIP, Wireless, Channel Partners, SaaS, Sales Process
Education
Louisiana State University 2004 — 2010
Bachelor of Science, Agricultural Business
Louisiana State University 2004 — 2010
NACR February 2010 - August 2011
Presidio Networked Solutions June 2008 - April 2010
Avaya December 1997 - May 2008
Digitel Corporation 1995 - 1997
Executone 1983 - 1995
Education
Dekalb Community College 1970 — 1972
Business Administration
Georgia Perimeter College
NACR November 2010 - Present
Weather Tight Corporation January 2005 - August 2009
Education
Milwaukee Area Technical College
Computer programming
Polycom 2013 - Present
Innovative Technology Solutions, LLC August 2010 - Present
Polycom 2013 - 2015
Polycom 2013 - 2015
NACR November 2010 - May 2013
Avaya December 2009 - August 2010
Nortel Networks June 2003 - December 2009
AT&T May 1993 - June 2003
SBC / Ameritech January 1998 - January 2003
Ameritech May 1996 - January 1998
Skills
IT, VoIP, SIP,..., Unified Communications, VoIP, Leadership, Business, SIP, IP, Telecommunications, Avaya, Cloud Computing, Product Management, Network Design, Cisco Technologies, IVR, Wireless, Channel, MPLS, Telephony, Ethernet, Sales Engineering, Managed Services, Networking, Enterprise Software, QoS, LAN-WAN, Strategy, Switches, Solution Selling, CTI, Network Architecture, TDM, TCP/IP, SIP Trunking, Solution Architecture, Channel Partners, Cross-functional Team..., WAN, Data Center, Routing, System Deployment, Call Centers, Virtualization, VPN, H.323, Network Engineering, Integration, Pre-sales, Network Security, Firewalls, Unified Messaging
Education
University of Wisconsin-Milwaukee 1994 — 1999
BBA, Management (Marketing & MIS)
University of Wisconsin-Milwaukee - Lubar School of Business 1994 — 1999
Business, Marketing, MIS
Community College of the Air Force 1989 — 1996
management, Communications Specialist
NACR March 2007 - Present
MVD Communications 2003 - 2006
Avaya 1997 - 2003
Skills
Avaya, Call Center, Avaya ACIS, Telecommunications, ACD, Contact Centers, Call Centers, Customer Experience, Service Delivery, Avaya Technologies
Education
Indiana State University
Business, HR
Balboa High School 1976 — 1979
NACR April 2010 - Present
S1 IT Solutions July 2009 - April 2010
Micron Technology, Inc. May 2008 - July 2009
Micron Technology Inc/Crucial Technology Inc May 2000 - May 2008
CDI Information Services February 1999 - May 2000
Micron Electronics, Inc. August 1996 - July 1998
National Technical Associates, Inc. 1987 - 1992
Skills
Avaya, Telephony, VoIP, Unified Communications, Troubleshooting, IVR, Software Installation, Management, Call Centers, IP, Telecommunications, SIP, Professional Services, Networking, ACD, CTI, Routing, T1, Technical Support, Direct Sales, Cisco Technologies, Contact Centers, Pre-sales, SIP Trunking, Project Management, CRM, Wireless, Avaya Technologies
Education
Boise State University 1982 — 1987
BBA, Business Management
Boise State University
Bachelor of Business Administration
Borah High School
NACR August 2012 - Present
Tanner-Jacobs Group, LLC, January 2007 - Present
Dell October 2010 - May 2012
Independence Title Company February 2010 - October 2010
SEO.com May 2010 - September 2010
The Blink of an Eye Foundation April 2010 - September 2010
Alamo Title Company May 2007 - September 2007
Skills
SEO, Research, Proposal Writing, Social Media Marketing, Small Business, Customer Relations, Business Transactions, Internal Communications, Sales Support, Inside Sales, Sales Process, PMI, Software Project..., Internet, Title Insurance, Title Companies, Customer Service, Sales Operations, Direct Sales, Account Management, Salesforce.com
Education
Texas State University-San Marcos 2011 — 2012
PMI, Project Management
Baylor University 2005 — 2009
BA, Communications
Archive Systems February 2012 - Present
Jersey United Spartans March 2006 - Present
LiveProcess November 2010 - January 2012
NACR October 2009 - December 2010
A Professional Edge/Superior Job Fairs October 2005 - January 2010
Skills
Salesforce.com, Cold Calling, Lead Generation, WebEx, Sales Process, Goldmine, Jigsaw, Inside Sales, LinkedIn, Hospitality Industry, Sales Presentations, Staffing Industry, Telecommunication..., Demonstration Skills, Consultative Selling, Entrepreneurship, Networking, Sales, Account Management, Customer Service, SaaS, Telecommunications, Management, Industrial Sector, Sales Operations, Direct Sales, CRM, Solution Selling, Marketing, Team Building, Leadership, Recruiting
Education
Loyola College in Maryland 2001 — 2005
Advertising/Public Relations, Communications
NACR January 2011 - Present
Comcast May 2009 - November 2010
Nortel 2007 - 2009
Verizon Business June 2006 - June 2007
Verizon October 2000 - June 2006
Sprint LTD/BMO March 1998 - October 2000
Skills
Telecommunications, Avaya, WAN, Project Management, SIP, IP, LAN-WAN, Telephony, Solution Selling, Wireless, Ethernet, Nortel, Unified Communications, Microsoft Lync, Metro Ethernet, Juniper, Ciena, Fiber Optic Networks, RFP response, Lync, Routing, RFP, Hosted Services, Channel Partners, Data Center, Contact Centers, Sales Operations, Co-location, Pre-sales, SIP Trunking, Networking, Optical Fiber, Network Design, Network Engineering, Switches, QoS, SaaS, Cabling, Fiber Optics, T1, Frame Relay, IVR, Direct Sales, Cloud Computing, Professional Services, Network Architecture, Video Conferencing, ACD, ISDN, VoIP
Education
Ball State University 1982 — 1987
Bachelors, Management & Economics
ConvergeOne April 2011 - Present
United Methodist Church October 2005 - February 2014
NACR April 2011 - September 2012
Wilson Tool International November 2010 - April 2011
HickoryTech February 2009 - July 2010
Education
Bethany Lutheran College 2006 — 2010
Bachelor's Degree
NACR October 2014 - Present
Avaya January 2014 - May 2014
Avaya June 2012 - December 2013
Avaya March 2010 - May 2012
Nortel Networks (Periphonics) November 1995 - February 2010
Nortel Networks March 1998 - April 2001
Skills
Leadership, Finance, Documentations, Revenue Assurance, Strategic Planning, Analysis, Telecommunications, Vendor Management, Visio, SDLC, Program Management, Business Analysis, Team Leadership, Networking, Troubleshooting, Project Management, Integration, Microsoft Excel, Account Management, Cross-functional Team..., Process Improvement, Team Building, Forecasting, Management, Budgets, CRM, Business Process..., Outsourcing, Project Planning, Training, Unified Communications, Security, Professional Services, SaaS, IVR, SIP, Managed Services, New Business Development, Enterprise Software
Education
Stony Brook University 2014 — 2014
PMP Certification, Project Management
Polytechnic University
Master of Science (MS), Management Information Systems, General
Fordham University
Bachelor of Business Administration, Accounting, Quantitative Methods, and Computer Science
NACR March 2000 - Present
Skills
Avaya, Telephony, Unified Communications, IVR, Call Center, Contact Centers, CTI, Enterprise Software, IP, Call Centers, CRM, Cloud Computing, Integration, SIP, Managed Services, ACD, VoIP, Professional Services, Telecommunications, SIP Trunking, Video Conferencing, Avaya Technologies
Education
Marquette University 1971 — 1975
BS, Economics
Marquette University
NACR January 2015 - Present
Arrow S3 August 2005 - October 2014
Cross 2005 - June 2007
Expanets 2000 - 2005
Lucent Technologies February 1996 - January 2000
Lucent Business Solutions 1995 - 2000
AT&T February 1992 - January 1996
Skills
Avaya, Telephony, Unified Communications, VoIP, IVR, SIP, Telecommunications, ACD, CTI, Managed Services, Contact Centers, Call Center, IP, Voice Mail, Wireless, Sales Engineering, MPLS, Solution Selling, Pre-sales, T1, Call Centers, SIP Trunking, Vendor Management, ISDN
Education
Glendale Community College 1972 — 1976
CVHS
NACR July 2011 - Present
Avaya Inc January 2007 - October 2010
Avaya June 2003 - January 2007
Avaya June 2001 - June 2003
Avaya March 2000 - June 2001
Lucent Technologies June 1999 - March 2000
Lucent Technologies January 1998 - June 1999
Lucent Technologies April 1996 - January 1998
AT&T February 1987 - April 1996
Education
Fairleigh Dickinson University 1983 — 1985
MBA, Finance
Kean University 1975 — 1979
BA, Economics
Paramus Catholic 1970 — 1974
HS, College Prep
NACR July 2002 - Present
Avaya 2000 - 2002
Avaya 1998 - 2000
University of Miami 1991 - 1998
Skills
VoIP, Avaya, Unified Communications, Telecommunications, Wireless, Telephony, SIP, IP, SIP Trunking, IVR, Contact Centers, CTI, Managed Services, Unified Messaging, Video Conferencing, Call Center, Integration, Vendor Management, Solution Selling, Data Center, Call Centers, Ethernet, MPLS, Avaya Technologies, Pre-sales, LAN-WAN
Education
University of Miami 1994 — 1998
Bachelor of Science (BS), Psychology
Barry University
Bachelor of Science (B.S.), Psychology
NACR 2003 - Present
Avaya June 2010 - March 2015
Skills
Avaya, Telecommunications, Modular Messaging, Avaya PBX, Voice Mail, Call Recording, PBX, IVR, Telephony, Call Center, VoIP, Program Management, IP, Video Conferencing
Education
Cleary University 1996 — 1997
BA Business, Business
Cleary College, Michigan
Bachelor of Business Administration (B.B.A.)
NACR September 2007 - Present
Choice Solutions 2005 - 2007
IP Revolution 2002 - 2004
Expanets 2000 - 2002
Lucent Technologies 1995 - 1999
Skills
Unified Communications, Solution Selling, Telephony, Disaster Recovery, Managed Services, VoIP, SIP Trunking, Wireless, Cloud Computing, Contact Centers, Go-to-market Strategy, SIP, Avaya, Video Conferencing, Network Design, National Accounts, Telecommunications, IVR, MPLS, IP, Avaya Technologies, CTI
Education
Kansas State University 1973 — 1978
Bachelor of Science, Finance
NACR April 2009 - Present
Avaya October 2000 - March 2009
Skills
Managed Services, Unified Communications, Contact Centers, Channel Partners, Telephony, Enterprise Software, VoIP, SIP Trunking, SIP, Telecommunications, IVR, Sales Engineering, SaaS, Avaya, Solution Selling, ACD, IP PBX, LAN-WAN, Management, Video Conferencing, Cloud Applications, Data Center, Cisco Technologies, Call Centers, Cloud Computing, Network Architecture, IP, Professional Services, CTI, Wireless, WAN, Voice Mail, Co-location, Networking, Avaya Technologies, Private Cloud
Education
California State University-Fullerton - College of Business and Economics
Bachelor of Arts, College of Business and Economics
NACR January 2015 - Present
NACR April 2012 - Present
Avaya January 2010 - April 2012
Education
Ashford University 2007 — 2010
BS, Education
NACR March 2013 - Present
Brightpeak Financial February 2012 - March 2013
All Covered March 2011 - February 2012
Century College September 2009 - March 2011
Minnesota Department of Human Services May 2009 - September 2009
Computype December 2007 - May 2009
MBI Publishing Company March 2001 - December 2007
Omniquip June 1995 - October 2000
Skills
VMware, System Administration, Microsoft Exchange, Windows Server, VPN, Networking, SharePoint, Windows, Cisco Technologies, Technical Support, Servers, Help Desk Support, Network Administration
Education
Brown College 1998 — 1999
Certificate, PC LAN
NACR March 2003 - Present
NACR 2003 - 2011
NACR 2003 - 2011
Skills
Business Analysis, Software Project..., Application Management, System Administration, Cloud Computing, Application Lifecycle..., Business Applications, Professional Services, Telephony, Unified Communications, Call Centers, Telecommunications, VoIP, Managed Services
Education
Gustavus Adolphus College
Bachelor of Arts (B.A.), Psychology & Biology
NACR November 2009 - Present
Combest May 2007 - November 2009
Skills
Telephony, Switches, Avaya, VoIP, AES, Telecommunications, TCP/IP, Troubleshooting, Cisco Technologies, IP, SIP, System Deployment, VMware, Unified Communications, Call Center
Education
Eckerd College 1987 — 1992
Carousel Industries January 2015 - Present
NACR July 2012 - January 2015
Avaya January 2011 - July 2012
Extreme Networks June 2009 - January 2011
Nortel May 2002 - June 2009
IBM March 2001 - May 2002
Cisco Systems 1997 - 2001
3Com 1993 - 1997
Hughes Lan Systems 1990 - 1993
DataAids, Inc. 1984 - 1990
Skills
Managed Services, Solution Selling, Unified Communications, VoIP, Channel, Avaya, Business Alliances, Business Development, Channel Partners, Cloud Computing, Direct Sales, Enterprise Software, Ethernet, Go-to-market Strategy, IP, Integration, MPLS, Networking, Professional Services, SIP, SaaS, Sales Management, Sales Operations, Salesforce.com, Security, Telephony, Wireless, Data Center, SIP Trunking, Call Centers, Strategic Partnerships, Sales Process
Education
Houston Community College 1984 — 1987
Business Administration and Management, General
Klein
Nortel Networks June 2005 - Present
NACR April 2004 - June 2005
Avaya 2001 - 2005
Avaya September 2001 - April 2004
SBC-Ameritech November 1995 - August 2001
SBC/Ameritech November 1995 - August 2001
Ameritech 1995 - 2001
AT&T May 1993 - October 1995
MCI June 1991 - April 1993
AT&T July 1983 - April 1991
Education
Macomb Community College 1982 — 1983
NACR April 2010 - Present
S1 IT Solutions January 2001 - December 2009
Skills
Unified Communications, Avaya, VoIP, Telephony, Call Center, IVR, CTI, Telecommunications, Professional Services, Wireless, Cloud Computing, SIP, Channel, Account Management, Solution Selling, Direct Sales, Cisco Technologies, SIP Trunking, Sales Management, Unified Messaging, Call Centers, IP, Vendor Management, Data Center, Contact Centers
Education
Idaho State University 1997 — 1999
Bachelor of Arts (BA), International Business
NACR December 2003 - Present
Skills
Network Administration, Modular Messaging, Unix, Avaya, Business Strategy, Business Development, Unified Communications, Solution Selling, Channel Partners, Telephony, IVR, CTI, Unified Messaging, VoIP, SIP, Managed Services, Avaya Technologies, Telecommunications, Wireless, IP
Education
Indiana University Bloomington 1970 — 1974
Keller Williams Capital District NY April 2015 - Present
NACR January 2013 - March 2015
Avaya July 2004 - December 2012
Lucent Technologies 1997 - 2000
AT&T 1987 - 1997
Skills
Business Development, Avaya, Sales Operations, Sales, Business Planning, Leadership, VoIP, Telecommunications, Unified Communications, Recruiting, Managed Services, Solution Selling, SIP, Multi-channel Marketing, Telephony, Wireless, Call Center, Training, IP, Professional Services, Channel, Direct Sales, Account Management, Call Centers, Channel Partners, Sales Management, Networking, Go-to-market Strategy, Cloud Computing, Strategic Partnerships, Contact Centers, CTI, Selling, Enterprise Software, Video Conferencing, MPLS, Ethernet, Salesforce.com, Avaya Technologies
Education
State University of New York College at Plattsburgh 1975 — 1979
Bachlors, Business
McGill University 1977 — 1978
Exchange, Canadian Studies, Commerce
NACR September 1999 - Present
Avaya / Lucent 1990 - 1999
Lucent Technologies 1969 - 1999
Skills
Avaya, Telephony, CTI, Contact Centers, Voice Mail, Unified Communications, SIP, VoIP, IVR, ACD, Call Center, Telecommunications, Customer Satisfaction, Managed Services, Call Centers, Workforce Management, IP, Sales Engineering, MPLS, Solution Selling, Vendor Management, SIP Trunking, Unified Messaging, Call Logging, Genesys, Video Conferencing, IP PBX, Modular Messaging, Avaya Communication..., Avaya IP Telephony, H.323, CRM, ISDN, Voice & Data Convergence, TDM, Hosted Services, T1, Cisco Call Manager, LAN-WAN, Call Routing, Wireless, Avaya Technologies
Education
Carleton College 1965 — 1969
Alcatel-Lucent Enterprise August 2015 - Present
NACR April 2013 - May 2015
Transcend United Technologies February 2012 - March 2013
Digital Voice Systems, Inc November 2005 - December 2011
Shared Technologies 2003 - 2005
Broadwing Communications 2001 - 2003
Williams Communications Solutions 1997 - 2001
Williams Communications Solutions 1992 - 1997
T-A-C Services 1984 - 1992
Skills
Sales Management, VoIP, Unified Communications, Call Center, Telephony, MPLS, Cisco Technologies, Integration, CTI, WAN, Call Centers, Networking, Channel Partners, Enterprise Software, Customer Retention, Strategy, CRM, Sales, Sales Operations, Selling, Strategic Partnerships, Management, Business Development, Cold Calling, Pre-sales, Sales Presentations, Data Center, Vendor Management, Sales Process, Lead Generation, Video Conferencing, Key Account Management, Product Management, Unified Messaging, Mobile Devices, Go-to-market Strategy, Executive Management, Pricing, Voice & Data Convergence, Telepresence, Call Logging, T1
Education
Illinois Wesleyan University 1979 — 1983
St. John's International High School - Waterloo, Belgium
Glenbrook South High School
NACR January 2012 - Present
Skills
VoIP, Avaya, IVR, SIP, Telephony, Unified Communications, IP, ACD, Telecommunications, Call Centers, SIP Trunking, H.323, CTI, Contact Centers, Avaya Communication..., TDM, ISDN, Managed Services
Education
Pontificia Universidad Javeriana
Master's degree, International Relations and Affairs
Universidad Antonio Nariño
Bachelor's degree, Electronic Engineering
Accra May 2014 - Present
NACR February 2014 - Present
In Home Personal Care September 2010 - May 2014
Avtex Solutions, LLC March 2012 - April 2014
Target February 2007 - February 2010
Target July 2005 - February 2007
Target November 2003 - July 2005
Skills
PowerShell Scripting, SCCM 2007, Microsoft Office 2003, Microsoft Office 2007, Microsoft Exchange 2007, VBScript, Windows XP Professional, Windows Server 2003, Microsoft Office..., Microsoft Group Chat..., Microsoft Lync 2010, Active Directory, Digital Certificates, HTML + CSS, Excel, ADSI, Access, Database Design, Change Management, TCP/IP, SIP, Microsoft Excel, Powershell, Microsoft Exchange, SCCM, Windows Server, Lync, Troubleshooting, Office Communications..., SharePoint, Network Administration, HTML, XP, Servers, Microsoft Technologies, Hyper-V, Lync Server 2010, IIS, Call Centers, Group Policy, Virtualization, Windows 7, Cisco Technologies, DNS, Dell PowerEdge Servers
Education
Augsburg College 2003 — 2008
BA, Management of Information Systems
Ridgewater College 2000 — 2002
AAS, Network Systems Administration
Avaya February 2015 - Present
NACR August 2014 - February 2015
Avaya March 2009 - July 2014
Dimension Data April 2006 - March 2009
Callisma / AT&T Consulting Solutions 2000 - 2006
Callisma, Inc. 2000 - 2006
Technology Consulting Group March 1998 - September 2000
LOTEPRO CORPORATION 1990 - 1998
Skills
Business Development, Strategy, Program Management, Cloud Computing, Leadership, Managed Services, Professional Services, SaaS, Sales, Solution Selling, Unified Communications, Outsourcing, Acccount Management, IT Management, Cross-functional Team..., CRM
Education
Clemson University 1970 — 1972
NACR March 2015 - Present
Arrow Systems Integration June 2013 - March 2015
National Cable Technicians December 2012 - May 2013
Presidio Networked Solutions May 2008 - December 2012
Avaya August 2000 - May 2008
Milner Voice & Data April 1995 - August 2000
Skills
Unified Communications, Avaya, Contact Centers, Telephony, Telecommunications, VoIP, Solution Selling, Channel, Managed Services, SIP Trunking, Wireless, SIP, Call Centers, Data Center, IVR, Professional Services, Enterprise Software, Go-to-market Strategy, Business Development, Leadership, LAN-WAN, Account Management, MPLS, Cloud Computing, Channel Partners, Pre-sales, Telepresence, Direct Sales, Video Conferencing, Co-location, IP, Ethernet, WAN, Cisco Technologies, Strategic Partnerships, Salesforce.com, CTI, ACD, Business Alliances, Sales Engineering, Sales, Sales Process, Virtualization, Networking, Selling, Storage, Network Design, Partner Management, Channel Sales, Sales Enablement
Education
Averett University 1991 — 1993
MBA, Marketing
Radford University 1980 — 1986
BS, Finance
City of River Falls November 2012 - Present
Ecolab April 2011 - November 2012
NACR May 2008 - April 2011
Datalink 2003 - 2008
Fargo Electronics 1999 - 2003
Eden Prairie School District 1997 - 1999
County Seat 1995 - 1997
Skills
Deferred Compensation, Talent Acquisition, HRIS, Performance Management, Employee Benefits, Benefits Administration, Employee Relations, Human Resources, Talent Management, Onboarding, Succession Planning, Recruiting, Process Improvement, ADP Payroll, Applicant Tracking..., New Hire Orientations, Technical Recruiting, Leadership, Employee Engagement, PeopleSoft
Education
Upper Iowa University 2003 — 2005
MBA
Minnesota State University, Mankato 1989 — 1993
MS, Business Administration
Digital River September 2010 - Present
eLoyalty July 2007 - September 2010
NACR October 2002 - July 2007
Encompass Electrical Technologies August 2000 - October 2002
ITT Technical Institute March 2002 - September 2002
Pitney Bowes April 1998 - August 2000
USXchange September 1997 - April 1998
MATRIXX Marketing January 1995 - September 1997
Education
Marian University 1995 — 1997
Business Adminsitration, business management
Coronado High School
Marian University
BA, Business Administration
NACR December 2014 - Present
Zelle Hofmann March 2000 - December 2014
Zelle Hofmann March 2000 - December 2014
Catapult Software Training March 1996 - March 2000
Skills
Expert in Microsoft..., Software Training, Application coaching, On-demand Software..., End-user advocacy in IT..., Microsoft Office, Hands-on Training, Windows 7, Training, Software Documentation, Integration, System Administration, Technical Support, Troubleshooting, Active Directory, Customer Service
Education
Metropolitan State University
Marketing Communication
NSHS
NACR October 2013 - Present
G3 Technology Partners January 2008 - September 2013
G3 Technology Partners January 2005 - December 2007
G3 Technology Partners September 2002 - December 2004
Skills
Unified Communications, VoIP, Telephony, IVR, Customer Service, Contact Centers, Call Center, Telecommunications, Employee Training, Call Centers, Software Documentation, ACD, Customer Experience, Visio call flow..., SIP, Avaya, CTI, Ethernet, Wireless, SIP Trunking
Education
Indiana University Bloomington
BS, Psychology and Sociology
NACR 2009 - 2012
Combest 2007 - 2009
Skills
Avaya, VoIP, Call Center, Unified Communications, SIP, IP, IVR, Data Center, Cisco Technologies, System Deployment, Troubleshooting, ITIL, Wireless, LAN-WAN, Management, Vendor Management, Call Centers, Personnel Management, Language Teaching, Development & delivery..., International Relations, Military Experience
Education
Hawaii Pacific University 1987 — 1989
Bachelor of Arts, International Relations
Defense Language Institute
46 Week Basic Language Course, Chinese Mandarin
Dawn Nicole Enterprise November 2008 - Present
Avaya Inc April 2008 - October 2008
Avaya April 2008 - October 2008
NACR April 2007 - October 2007
Avaya INC April 2003 - October 2007
AT&T/Lucent Technologies/Expanets Inc October 1988 - March 2007
Education
Kent State University 1972 — 1976
Business, Marketing
NACR October 2008 - Present
Avaya February 2004 - October 2008
Expanets October 2000 - February 2004
Bell Labs Lucent Technologies July 1997 - October 2000
Skills
Telecommunications, VoIP, Channel, Unified Communications, Avaya, Strategic Partnerships, Enterprise Software, B2B, Cross-functional Team..., Sales Operations, Sales, Solution Selling, Direct Sales, Managed Services, Cold Calling, Avaya Technologies
Education
Baldwin Wallace University 1991 — 1995
BA, Business, Communications
NACR January 2009 - Present
Avaya 2006 - November 2008
Avaya January 1971 - October 2008
Skills
Avaya, Unified Communications, Business Development, Direct Marketing, Telephony, VoIP, Leadership, Managed Services, Service Delivery, IVR, Sales Operations, Sales Process, Management, Telecommunications, ACD, Video Conferencing, Call Centers, Program Management, CTI, Solution Selling, Vendor Management, SIP Trunking, Outsourcing, Channel, Ethernet, Contact Centers, T1, Wireless, LAN-WAN, Enterprise Software, Salesforce.com, WAN, Go-to-market Strategy, Customer Experience, Pre-sales, Selling, Training, New Business Development, SIP, Product Management, Sales Engineering, Strategic Partnerships, Professional Services, Voice Mail, IP, Network Architecture, Networking, Customer Satisfaction, CRM, Channel Partners
Education
Rockhurst University 1978 — 1982
MBA, Business Management
Emporia State University 1966 — 1970
BSB, Business
NACR January 2009 - Present
Avaya March 1985 - January 2009
Skills
Avaya, Telephony, VoIP, Unified Communications, Channel Partners, Managed Services, Solution Selling, SIP, Telecommunications, Enterprise Software, Cloud Computing, SIP Trunking, IP, Call Centers, Contact Centers, Direct Sales, IVR, MPLS
Education
Hofstra University 1982 — 1984
BBA, Business Administration and Management, General, Computer Science minor
NACR February 2014 - Present
Sigma Aldrich October 2011 - January 2014
American Water August 2008 - October 2011
Anheuser-Busch January 2007 - August 2008
BJC HealthCare July 2006 - January 2007
Scottrade October 2005 - July 2006
Charter Communications June 2005 - October 2005
United States Air Force July 2002 - September 2004
Skills
Project Planning, Telecommunications, Change Management, Disaster Recovery, Process Improvement, Vendor Management, Troubleshooting, Program Management, Project Management, Business Analysis, Integration, Team Leadership, Requirements Analysis, PMP, Cross-functional Team..., Operations Management, Software Project..., IT Management, ITIL, IT Strategy, SharePoint, Software Documentation, Business Process..., Visio, SDLC, Data Center, MS Project, IT Operations, Information Technology, Security, System Administration, Business Intelligence, Active Directory, IT Service Management, Enterprise Architecture, Resource Management, Solution Architecture, Cisco Technologies, Servers, VoIP, Citrix, Windows Server, Technical Support, Network Security, Cloud Computing, Microsoft Exchange, Networking, VPN, Virtualization, Unix
Education
Fontbonne University 2010 — 2011
Master, Management
American InterContinental University 2004 — 2007
Bachelor, Information Technology
American InterContinental University 2004 — 2005
Associate, Business Administation
Community College of the Air Force 2002 — 2004
Electrical and Electronics Engineering
Mineral Area College 2000 — 2002
Electrical and Electronics Engineering
NACR May 2011 - Present
Cross Telecom May 2006 - May 2011
City of Madison February 1998 - May 2006
City of Sun Prairie January 1994 - March 2001
United States Navy June 1993 - March 2001
Skills
Silverlight, Microsoft SQL Server, C++, VB.NET, AJAX, Integration, Software Development, Java, Eclipse, C#, Visual Studio, Avaya, Call Centers, VoIP, Solution Architecture, Pre-sales, Telephony, Unified Communications, SIP, IVR, Oracle, Telecommunications, CTI, ASP.NET
Education
American College of Computer and Information Sciences 2003 — 2006
BS, Computer Science
Crowe Horwath LLP June 2015 - Present
NACR April 2013 - May 2015
Aprimo July 2011 - April 2013
Key Benefit Administrators May 2010 - July 2011
Sogeti January 2009 - April 2010
Interactive Intelligence May 2008 - December 2008
Pratt Corporation May 2006 - January 2007
Skills
C#, ASP.NET, ASP.NET MVC, AJAX, Visual Studio, Microsoft SQL Server, .NET, Integration, LINQ, T-SQL, WCF, XML, VB.NET, Software Development, Entity Framework
Education
Ball State University
B.S., Computer Science
NACR October 2010 - Present
Avaya Inc. 2003 - 2010
Expanets 2000 - 2003
Lucent Technologies 1999 - 2000
Inter-Tel Technologies 1998 - 1998
Grolier Inc. 1989 - 1997
Skills
Telecommunications, Avaya, Unified Communications, Budgets, Management, Telephony, Customer Satisfaction, Software Documentation, Managed Services, VoIP, Customer Service, Call Center, IVR, SIP, Vendor Management, Databases, CTI, IP, Contact Centers, Project Management, Wireless
Education
Green Mountain College 1971 — 1973
Associate of Arts
NACR October 2013 - Present
G3 Technology Partners July 2001 - October 2013
Avaya July 1978 - August 2001
Skills
Solution Selling, Call Center, Telecommunications, Managed Services, SIP, Avaya, VoIP, Unified Communications, IVR, Telephony, Troubleshooting, Hardware, Switches, Vendor Management, MPLS, IP, Pre-sales, Customer Satisfaction, Ethernet, Network Engineering, Disaster Recovery, Wireless, ACD, Data Center, WAN, Network Design, Service Delivery, Call Centers, Avaya Technologies
Education
Ball State University
BA, Criminal Justice & Social Work
NACR February 2007 - March 2015
Tek Systems November 2005 - November 2006
LTCG July 2003 - November 2005
Louisiana State University December 2000 - July 2003
Skills
Networking, VoIP, IP, Telecommunications, Telephony, Unified Communications, Vendor Management, TCP/IP, SIP, Troubleshooting
Education
Louisiana State University 2000 — 2003
MS, electrical
Andhra University 1996 — 2000
electronics
St Josephs convent visakhapatnam 1990 — 1996
Continuant September 2014 - Present
NACR May 2013 - October 2014
MAC Source Communications October 2011 - April 2013
Altura Communication Solutions June 2008 - October 2011
Carousel Industries June 2004 - July 2008
Skills
Consulting, Unified Communications, Managed Services, VoIP, Solution Selling, Channel, Contact Centers, Avaya, Telephony, Salesforce.com, Marketing, Wireless, Microsoft Technologies, Telecommunications, Account Management, Sales Operations, Business Development, CRM, Go-to-market Strategy, IVR, Sales, Voice & Data Convergence, SaaS, Call Centers, Contact Center..., IP, Management, Sales Management, Strategic Partnerships
Education
Central Connecticut State University 2002 — 2004
Bachelor of Science (BS), Finance
Alfred University 2000 — 2002
Marketing
Shepaug 1996 — 2000
NACR April 2009 - Present
Avaya 1977 - 2009
Skills
Avaya, Computer Hardware, SSL, IPSec, Edge, CDMA, ACD, IP, Call Centers, VoIP, CTI, Unified Communications, IVR, Contact Centers, SIP, Managed Services, Wireless, Telecommunications, Avaya Technologies
Education
Iowa State University 1973 — 1977
BS, Industrial Administration
Horizontal Integration February 2015 - Present
NACR November 2013 - February 2015
Ameriprise Financial Services, Inc. 2015 - 2015
Genesis10 April 2012 - November 2013
U.S. Bank May 2009 - March 2012
U.S. Bank March 2008 - May 2009
U.S. Bank May 2006 - March 2008
Skills
Business Analysis, Requirements Gathering, Testing, Test Planning, Software Documentation, Management, Agile Methodologies, Access, SDLC, Integration, Test Cases, Requirements Management, Analysis, Training, ERP, Requirements Analysis, Data Analysis, Business Process, Visio, Business Requirements, Quality Assurance, Waterfall, User Acceptance Testing, Vendor Management, Business Process..., Software Project...
Education
University of Minnesota - Carlson School of Management 1987 — 1992
Bachelors, Accounting
Capella University
MBA, Information Technology
Trend Micro July 2014 - Present
Milestone Systems, Inc. February 2013 - July 2014
Exony 2011 - 2013
VISI September 2010 - 2011
Spanlink Communications July 2008 - September 2010
Entronix 2005 - 2007
E F Johnson 1999 - 2004
NACR 1996 - 1998
Quantum Wireless Communications March 1994 - May 1996
AT&T Wireless July 1992 - March 1995
Skills
Solution Selling, Unified Communications, Cloud Computing, Managed Services, Direct Sales, Wireless, Channel, Sales Management, Cisco Technologies, SaaS, Avaya, Contact Centers, Strategic Partnerships, Telecommunications, Data Center, Selling, Account Management, Enterprise Software, Channel Partners, Call Centers, New Business Development, Virtualization, CRM, Cold Calling, Security, Professional Services, Leadership, Management, B2B, Salesforce.com, VoIP, Sales Process, Sales, Pre-sales, Telephony, Co-location, Go-to-market Strategy, IVR, Networking, Vendor Management, Hosted Services, Consulting
Education
Missouri State University 1981 — 1985
BS, Communications
Missouri State University
Bachelor of Science (B.S.), Business/Corporate Communications
Colleen P. Evans Consulting, LLC July 2009 - Present
Windstream Communications 2012 - 2014
Cerium Networks 2011 - 2014
NACR 2010 - 2014
Avaya 1994 - 2009
Lucent Technologies 1996 - 2000
AT&T 1991 - 1994
South Central Bell / AT&T June 1970 - 1991
Skills
Avaya, ACD, Call Center, Contact Centre, PBX, Call Routing, Telecommunications, Avaya PBX, Contact Center Design, Professional Services, Call Centers, Contact Centers, Telephony, Voice Mail, IVR, Unified Communications, VoIP, Pre-sales, IP, Managed Services, SIP, CTI, SIP Trunking, Avaya Technologies
Education
Berry College 1969 — 1970
UnitedHealth Group July 2015 - Present
Borle Law Office, P.A. February 2013 - Present
NACR March 2015 - July 2015
Davco Technologies, Inc. March 2013 - January 2015
Tennis and Collins, P.A. August 2007 - March 2013
Skills
Legal Research, Legal Writing, Negotiation, Litigation, Start-ups, Civil Litigation, Trial Practice, Public Speaking, Trials, Corporate Law, Microsoft Excel, Courts, Bankruptcy, Contract Negotiation
Education
University of St. Thomas 2004 — 2007
Doctor of Law (J.D.)
Drake University 1997 — 2001
Bachelor's degree, Business Administration, Management and Operations
NACR June 2004 - Present
Skills
SIP, Video Conferencing, Solution Selling, Telecommunications, Channel, Call Center, Direct Sales, Salesforce.com, Account Management, Enterprise Software, CTI, New Business Development, Contract Negotiation, Team Building, Call Centers
Education
Ball State University 1993 — 1996
Master's degree, Information Technology
Indiana University Bloomington 1987 — 1991
Bachelor's degree, Marketing
NACR June 2013 - Present
Thrivent Financial for Lutherans November 2008 - June 2013
Thivent Financial for Lutherans 2005 - 2008
Thrivent Financial for Lutherans 2003 - 2005
Skills
Telecommunications, ITIL, Call Centers, Project Management, IT Operations, Networking, PMP, Network Administration, VoIP, IT Service Management, Change Management, Disaster Recovery, Avaya Technologies, Cisco Technologies, Infrastructure, Avaya, Visio, Firewalls, Project Portfolio..., Avaya Communication..., Cisco Nexus, ITIL Service Level and..., VMware ESXi, Cisco Unified..., Cisco Collaboration
Education
Lakeland College 1992 — 2003
BA, Marketing and Business Administration
Appleton East High School 1976 — 1978
NACR January 2015 - Present
Sprint June 2003 - December 2014
Sprint January 2002 - May 2003
Sprint January 2001 - January 2002
Skills
Unified Communications, M2M, Solution Selling, Wireless, Telecommunications, Direct Sales, Account Management, Salesforce.com, Managed Services, Sales Management, Sales Operations, VoIP, Sales Process, SaaS, Customer Retention, Selling, Mobile Devices, Strategic Partnerships, Channel Partners, Sales
Education
Iowa State University 1993 — 1997
Bachelor's degree, Marketing
Iowa State University
NACR August 2012 - Present
Cross Telecom March 2007 - August 2012
Siemens Shared Services January 2006 - September 2006
Skills
VoIP, Software Development, Windows, Management, IP, Unified Communications, Troubleshooting, Visual Studio, IVR, Microsoft Office, Integration, Leadership, Wireless, Telecommunications, Avaya, Telephony, SIP, Call Center, Java, SIP Trunking, Cloud Computing, CTI, Program Management, Managed Services, XML, Project Management, C#, Eclipse
Education
Florida Metropolitan University 2004 — 2006
BS, Computer Information Science
University of Puerto Rico Mayaguez campus 1999 — 2004
BS, Industrial Engineering
NACR November 2012 - Present
DBlake Designs April 2009 - Present
NACR November 2009 - November 2012
Empire Technologies April 2009 - November 2009
Skills
Telecommunications, Call Centers, Customer Satisfaction, Customer Service, Long-term Customer..., Customer Oriented, Customer Retention, Troubleshooting, Operations Management, Friendly Personality, Phone Etiquette, Avaya, Team Building, Management, Technical Support, Graphic Design, Web Design, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Creative Suite, Photoshop, Illustrator, InDesign, Dreamweaver, HTML, CSS, Flash Animation, Website Development, Small Business Marketing, Business Cards, Postcards, Custom Invitations, Managed Services, WAN, Avaya Technologies, Cisco Technologies, Telephony
Education
Anthem Institute-North Brunswick 2009 — 2011
Graphic Design and Animation
Old Bridge High School 1994 — 1998
NACR August 2013 - Present
G3 Technology Partners January 2003 - August 2013
EDS Group April 1990 - July 2003
Electronic Data Systems - Delphi Automotive Group March 1989 - July 2003
Skills
VoIP, Unified Communications, Avaya, Call Center, IVR, Telecommunications, Telephony, Managed Services, Contact Centers, SIP, Call Centers, IP, Management, WAN, ACD, LAN-WAN, Data Center, Network Design, Ethernet, Cisco Technologies, Wireless, Pre-sales, Service Delivery, Avaya Technologies
Education
Ivy Tech Community College 1976 — 1978
Programming Certificate, Coumputer Programming technical certificate
Sugar Hill Christian Academy August 2014 - Present
Omega Learning Franchisor December 2013 - August 2014
Potential Matters January 2013 - October 2013
NACR December 2010 - October 2012
Gwinnett County Public Schools August 2007 - July 2010
Sophia Academy August 2006 - July 2007
DeKalb County Public Schools August 2002 - July 2006
Gwinnett County Public Schools November 2001 - July 2002
The Elaine Clark Center & Heart of Hope Academy August 2000 - October 2001
Skills
Special Education, Interventions, Curriculum Design, Educational Technology, Elementary Education, Teaching, Tutoring, Classroom, Public Speaking, Lesson Planning, Classroom Management, Artistic Abilities, Creativity, Telecommunications, Efficiency, Analytical Skills, Logical Thinker, Close Attention to..., Precise, High Level Of Accuracy, Computer Proficiency, Organizational..., Strategy, E-Learning, Learning Disabilities, Community Outreach, Leadership Development, Nonprofits
Education
Mercer University 2013 — 2015
Master of Education Reading Specialist
Avaya University 2011 — 2011
Certifications - Avaya Sales/Products
Mercer University 2001 — 2004
Teaching Certification
Emory University 1995 — 1999
Bachelor of Arts (B.A.)
NACR September 2015 - Present
Personal Projects December 2009 - Present
RootMetrics May 2015 - September 2015
CPA Global April 2014 - January 2015
Third Iron December 2013 - January 2014
Appmosphere, Inc. May 2013 - December 2013
University of Minnestota Physicians March 2010 - March 2013
Washburn Computer Group October 2009 - March 2010
LG Electronics November 2008 - June 2009
Skills
Java, Android, Windows 7, HTML 5, XML, Objective-C, Eclipse, Android Development, Windows XP Pro, Git, MCDST, Service Desk..., Databases, Android SDK, Java Application..., JavaScript, C++, MCP, iOS development, CSS, JSP, Microsoft SQL Server, SQL, Website Development, Web Applications
Education
PC ProSchools 2009 — 2010
Microsoft Certifications
Anoka Technical College 1998 — 2000
Network Administration, 3.41
NACR August 2001 - Present
Skills
Telecommunications, Sales, Account Management, Solution Selling, VoIP, Wireless, Direct Sales, Managed Services, Sales Operations, Unified Communications
Education
Alverno College
Bachelor of Arts, Business & Comunications
Brookfield East
Maritz September 2010 - Present
XETA Technologies, Inc April 2008 - April 2010
NACR April 2003 - May 2005
Maritz September 1993 - April 2003
AT&T 1979 - 1993
Skills
Avaya PBX, Cisco Call Manager, Cisco Technologies, VoIP, Disaster Recovery, Call Centers, Troubleshooting, Network Administration, Windows 7, XP
Education
Maryville University of Saint Louis 1992 — 1993
Masters, Business Administration
McKendree College 1983 — 1985
Bachelor, Business Administration & Management
Seven Corners, Inc. April 2015 - Present
NACR January 2013 - April 2015
G3 Technology Partners May 2009 - December 2012
Dugdale Communications July 2004 - May 2009
Skills
Networking, Process Improvement, Avaya, VoIP, Software Documentation, SIP, Telecommunications, Visio, Disaster Recovery, Software Installation, SaaS, Call Center, Telephony, Ethernet, Call Centers, IP, Troubleshooting, C#, Wireless, Integration, Technical Support, Microsoft Office, Customer Service
Education
Indiana University-Purdue University at Indianapolis 2011 — 2013
University of Florida 1999 — 2002
NACR October 2006 - Present
Lucent Tecnologies April 1998 - November 2001
AT&T November 1988 - March 1998
Education
Duquesne University 1992 — 1997
Business/Corporate Communications
Capital One April 2015 - Present
Allegis Group May 2014 - April 2015
Walton Management Services, Inc. June 2012 - May 2014
Geotrack Inc June 2010 - April 2012
NACR October 2007 - June 2010
Skills
Human Resources, Recruiting, Personnel Management, Talent Acquisition, Technical Recruiting, Sourcing, Interviews, Contract Recruitment, Applicant Tracking..., Temporary Placement, Internet Recruiting, Customer Service, Human Capital, Project Planning, Resume Writing, Skilled Trades..., Negotiation, New Hire Orientations, Screening, Hiring, Training, Job Fairs, Management, Cold Calling, Background Checks, Networking, Conflict Resolution, Onboarding, Executive Search, Employee Relations, Talent Management, Taleo, Employee Benefits, Communication, Screening Resumes, Staffing Services, Employee Training, Performance Management, Leadership, College Recruiting, PeopleSoft, HR Consulting, Call Centers, Employee Engagement, Recruitment Advertising, Benefits Negotiation, Talent Mapping, Financial Recruiting
Education
Kaplan University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Brookdale Community College 2003 — 2005
Associate's degree, Business Administration and Management, General
NACR November 2013 - Present
Windstream January 2010 - November 2013
Education
Montana State University-Bozeman