National Dispatch Center
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National Dispatch Center Employees
Volunteer In-Home Caregiver October 2004 - Present
Metro Good Neighbor Center/Metro United Methodist Urban Ministry August 2013 - May 2014
IHSS June 2006 - May 2008
D-Tek Analytical Laboratories June 2003 - November 2004
National Dispatch Center December 1996 - April 2000
Corvas International, Inc. August 1990 - August 1995
Skills
Microsoft Word, Public Speaking, Leadership, Customer Service, Criminal Justice, Education, Typing, Data Entry, Social Work, Animal Husbandry, Bi-Lingual, Shipping and Receiving, Dispatching, Biomedical Research and..., Sample Controller, Administrative..., Soil Sampling, Water Sampling, Receptionist Duties, Microsoft Office, Purchasing, Cashiering, Home Care, Wound Care, Clean Rooms, Vivarium, Hostesses, Dishwashing, Non-profit Volunteering, Event Planning, Case Management, Nonprofits, Grant Writing, Community Outreach, Program Development, Teaching, Microsoft Excel, PowerPoint, Social Services
Education
San Diego State University Alumni 2010 — 2014
Bachelor of Arts in Liberal Arts and Sciences, Double Major in Social Work and Criminal Justice
San Diego City College 2000 — 2010
Associate of Arts, General Education with emphasis in Adult Gerontolgy
El Capitan High School 1984 — 1988
High School Diploma, General Education, 9-12
North Coastal Consortium for Special Education May 2015 - Present
49th & Federal Productions July 2006 - Present
County of San Diego April 2014 - April 2015
San Diego County Office of Education January 2000 - January 2013
San Diego Unified School District November 1995 - June 1999
National Dispatch Center May 1996 - September 1997
United States Air Force June 1991 - June 1995
Pizza Hut August 1990 - May 1991
Yum! Brands June 1989 - June 1990
Skills
Mobile Disc Jockey, Tutoring, Public Speaking, Community Outreach, Emcee, Radio Broadcasting, Presenter, Educational Technology, DJ, Customer Service, Student Counseling, Event Planning, Teaching, Higher Education, Program Development, Educational Leadership, Coordinating Events, Staff Development, Leadership, Classroom, Event Management, Microsoft Office, Social Networking, Music, Youth Mentoring, Entertainment, Blogging, Social Media, Volunteer Management, Student Affairs, Grant Writing
Education
Ashford University 2013 — 2015
Bachelor of Arts (B.A.), Communication and Media Studies
San Diego City College 1996 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Crawford Senior High School, San Diego California 1988 — 1991
High School Diploma, General Studies
Inspire Editing Services February 2011 - Present
Mada Writing Services September 2012 - August 2015
ADRNC December 2011 - January 2015
Contract copy editor for Duarte June 2014 - July 2014
Sephora Corporate March 2014 - April 2014
Cox Communications March 2001 - January 2011
National Dispatch Center October 1999 - March 2001
KPBS Store of Knowledge October 1999 - January 2000
Stevens Media Productions September 1999 - January 2000
Stanford University December 1995 - December 1998
Skills
Editing, Proofreading, Copy Editing, Writing, Creative Writing, Non-fiction, Fiction, Photography, Microsoft Office, Customer Service, Facebook, Short Stories, Word, Microsoft Word, Wordpress, WordPress, Public Speaking, Nonprofits, Teaching, Film, Books, Publications, Copywriting, Press Releases, Video, Newsletters, Journalism, Web Content, Storytelling, Published Author, Feature Articles, Editorial, Content Development, Publishing, Content Strategy, Blogging, Freelance Writing, Fact-checking, Grammar, Ebooks, Mac
Education
University of California, Santa Cruz
BA, Philosophy
University of California, San Diego Extension
Certificate in Copy Editing
Leapfish.com/DotNext Inc February 2008 - April 2010
The Montague Company October 2007 - December 2007
Accredited Home Lenders July 2005 - June 2006
Acceris Communications July 2002 - April 2005
Torrey Pines Convalescent February 2002 - August 2002
National Dispatch Center April 1999 - May 2000
RadioShack August 1996 - April 1999
Skills
Microsoft Office, C++, HTML, Customer Service, Direct Sales, Account Management, Customer Retention, Customer Satisfaction, Customer Acquisition, Paypal, chargeback, chargeback disputes, BBB, Better Business Bureau, Incident Management, Client Services, Client Retention, Client Engagement, Real Estate Transactions, AS400, Remedy, Service Management, Office Administration, Sales, Call Centers, BMC Remedy, Customer Engagement, Cold Calling
Education
San Diego Mesa College 2000 — 2002
Childhood Development
QuickPlay Media May 2014 - Present
Teqniksoft October 2013 - May 2014
Forum Tools, Inc. January 2012 - July 2013
Rovi Corporation October 2008 - January 2012
SalePoint Inc. February 2001 - April 2008
Nicholas Applegate June 2000 - January 2001
National Dispatch Center June 1996 - July 2000
Applied Retail Solutions, Inc. February 1992 - May 1996
NCR May 1988 - January 1992
Skills
NetBios, TCP/IP,..., PKI,DRM, MKV, MP4, AVI,..., OOA/OOD,C,C++, Java,..., Scrum, Kanban,..., Scrum, SOA, Agile Methodologies, Subversion, Agile Project Management, MySQL, Java Enterprise Edition, Enterprise Architecture, Web Applications, UML, Hibernate, Software Engineering, Java, Software Development, Ant, Software Design, SOAP, C++, XML, Linux, ICVerify, Web Services, Test Automation, Design Patterns, System Architecture, Object Oriented Design
Education
Southern Polytechnic State University
Bachelor of Applied Science (BASc), Computer Science/Info Systems
University of California, San Diego
Advanced C Programming Course
University of California, San Diego
JAVA & OOP Course
Stokes Office Solutions 2010 - Present
Wall, Einhorn & Chernitzer 2000 - 2010
Market Connections 1997 - 1999
Abacus Communications 1997 - 1999
National Dispatch Center 1995 - 1997
NCR Corporation 1994 - 1995
Harmony Construction of California 1991 - 1994
Overall Laundry Services 1988 - 1991
Skills
Accounting, Budgeting, Financial Analysis, Financial Reporting, Management Consulting, Excel, Process Improvement, Microsoft Office, Analysis, Business Analysis, Business Planning, Forecasting, Quickbooks, Access, Small Business, QuickBooks, Microsoft Excel, Finance, Auditing, Budgets, Project Management, Tax, General Ledger, GAAP, Business Process..., Sarbanes-Oxley Act
Education
University of California, San Diego 1995 — 1997
Accounting
Washington State University - College of Business and Economics 1984 — 1988
B.A., Management
University of Colorado Boulder 1983 — 1984
Incendonet December 2003 - Present
One Voice Technologies October 2000 - December 2003
Motiva December 1996 - August 2000
National Dispatch Center May 1996 - December 1996
E-Systems Inc. June 1992 - May 1996
Skills
Software Engineering, Cloud Computing, Software Development, Software Design, JavaScript, Product Management, Integration, Product Development, Start-ups, Mobile Devices, Embedded Systems
Education
James Madison University 1987 — 1992
BS, Computer Science
MeLLmo Inc May 2009 - Present
Business Objects 2004 - 2009
SAP 2004 - 2009
Union Bank of California June 2001 - June 2004
TechFlow, Inc. April 2003 - April 2004
National Dispatch Center 1994 - 2001
Skills
Business Intelligence, Enterprise Software, Business Objects, Requirements Analysis, Visio, Dashboard, Data Integration, Solution Architecture, Data Warehousing, Software Development, Cloud Computing, IT Strategy, SaaS, Mobile Devices, Databases, Analytics, ETL, Mobile Applications, Pre-sales, SQL
Education
San Diego State University-California State University 2000 — 2001
BS, Information Systems
Rohr/CPMS/CPHS
Cox Communications April 2010 - Present
Cox Communications January 2010 - Present
Cox Communications June 2006 - Present
Cox Communications June 1998 - Present
Cox Communications January 2004 - January 2010
Cox Communications June 1998 - June 2006
Cox Communications January 1998 - January 2004
National Dispatch Center January 1993 - January 1996
Skills
Call Center, Telecommunications, Customer Retention, Customer Experience, Customer Satisfaction, Customer Service, Broadband, Troubleshooting, Technical Support, Microsoft Office, Customer Support, Sales, Wireless, Account Management, Workforce Management, Call Centers
Education
Bates College 1977 — 1981
BS, BIOLOGY
Bates College
B.S, Biology
University of Phoenix
courses, MBA
University of Phoenix
M.B.A
Wyndham Worldwide October 2012 - December 2013
Concorde Career Colleges October 2009 - July 2011
Teletech Inc. May 2007 - June 2009
Cox Communications December 2000 - March 2005
National Dispatch Center March 1997 - December 2000
San Diego Community College District February 1980 - June 1994
Skills
Customer Relations, Supervisory Skills, Customer Retention, Student Recruitment, Customer Service, Public Speaking, Problem Solving, Coaching, Customer Satisfaction, Microsoft Office, Excel, Scheduling, Change Management, Account Management, Teamwork, Performance Management, Administration, Process Improvement, PowerPoint, Word, Employee Relations, Call Center, Documentation, Forecasting, Event Management, Mentoring, Process Scheduler, Call Centers, Team Building, Management, Leadership, Recruiting
Education
San Diego City College 1978 — 1981
Associate of Science, Information Systems
San Diego City College 1978 — 1980
Associate of Arts, Business Administration
Vencore Inc. (formerly QinetiQ NA) September 2012 - September 2014
QinetiQ NA (formerly ITS Corp.) September 2010 - September 2012
QinetiQ NA (formerly ITS Corp.) March 2007 - September 2010
ITS Corp. November 2001 - March 2007
National Dispatch Center March 2000 - July 2001
Skills
Security, Microsoft Word, Wireless, Microsoft Excel, Customer Service, Microsoft Office, Linux, Process Improvement, Troubleshooting, Marketing, Public Relations, Outlook, Java
Education
Grossmont College 2004 — 2011
San Diego Miramar College 2002 — 2002
San Diego Mesa College 1999 — 2002
2-1-1 San Diego November 2010 - Present
2-1-1 San Diego November 2010 - Present
SDG&E 2012 - 2012
SDG&E 2012 - 2012
DialAmerica May 2008 - April 2009
Qualcomm May 2006 - September 2007
St. Paul Pioneer Press July 2001 - October 2001
National Dispatch Center June 1998 - June 2000
Skills
Graphic Design, Flash Animation, 3D Modeling, Adobe Acrobat, Non-profits, Nonprofits, Customer Service
Education
University of Phoenix 2007 — 2009
Associates of Science, Information Technology and Visual Arts, 3.7
San Diego City College
Computer Programming
Sisco Appraisal January 1998 - Present
National Dispatch Center February 1995 - December 1996
Home Savings of America (now Chase) March 1986 - September 1994
Skills
Real Estate, REO, Residential Homes, Investment Properties, Foreclosures, Short Sales, Single Family Homes, Appraisals, Condos, Relocation, Real Estate Transactions, FHA
Education
Citrus College 1985 — 1989
Associate of Science (AS), Business Mgmnt/Real Estate
La Junta High School 1968 — 1972
Barbara Olson Center of Hope / Super Shredders March 2011 - Present
South Bay Community Services 1999 - 2003
National Dispatch Center 1994 - 1998
Big Brothers and Big Sisters of So Kane and Kendall Counties 1990 - 1994
Skills
Benefits Administration, Public Speaking, Customer Service, Performance Management, Employee Relations, Team Building, Employee Benefits, Human Resources, Leadership, Event Planning, Training, Organizational..., Coaching, Nonprofits
Education
Northern Illinois University
Bachelor's, Human and Family Resources
Abbott 2002 - 2013
California Marketing January 2000 - January 2001
NATIONAL DISPATCH CENTER January 1997 - January 2000
Education
Palomar College
AS degree
Jeannette Senior High
high school diploma