National Institute for Automotive Service Excellence (ASE)
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National Institute for Automotive Service Excellence (ASE) Employees
Employee
Years
Job
Industry
Lindsay Gardner Lindsay Gardner's National Institute for Automotive Service Excellence (ASE) Experience June 2011 - Present
Job Administrator Test Development Support at National Institute for Automotive Service Excellence (ASE)
Industry Automotive
Experience
National Institute for Automotive Service Excellence (ASE) June 2011 - Present
National Institute for Automotive Service Excellence (ASE) June 2006 - June 2011
Wegmans February 2004 - June 2006
Skills
Vehicles, Parts, Automotive Aftermarket, Budgets, Automobile, Automotive Repair, Hardware Diagnostics, Automotive, Customer Satisfaction, Profit, Dealers, Customer Service, Customer Retention, Warranty, Fleet Management, Automotive Engineering, Team Building, Motorsports, Tires, Social Media
Education
American Public University 2014 — 2016
Meeting and Event Planning
Stone Bridge High School 2003 — 2006
High School
National Institute for Automotive Service Excellence (ASE) June 2011 - Present
National Institute for Automotive Service Excellence (ASE) June 2006 - June 2011
Wegmans February 2004 - June 2006
Skills
Vehicles, Parts, Automotive Aftermarket, Budgets, Automobile, Automotive Repair, Hardware Diagnostics, Automotive, Customer Satisfaction, Profit, Dealers, Customer Service, Customer Retention, Warranty, Fleet Management, Automotive Engineering, Team Building, Motorsports, Tires, Social Media
Education
American Public University 2014 — 2016
Meeting and Event Planning
Stone Bridge High School 2003 — 2006
High School
John A. (Tony) Martin's National Institute for Automotive Service Excellence (ASE) Experience April 2008 - April 2008
Job Mobile Equipment Maintenance Trainer at Kinross Gold
Industry Mining & Metals
Experience
Kinross Gold Corporation June 2013 - Present
Mobile Air Conditioning Society (MACS) June 2012 - Present
Motor Age Magazine July 2006 - Present
University of Alaska Southeast August 2001 - June 2013
National Automotive Technician Education Foundation (NATEF) May 2010 - May 2010
National Automotive Technician Education Foundation (NATEF) April 2009 - April 2009
National Institute for Automotive Service Excellence (ASE) April 2008 - April 2008
North Slope Borough Apprenticeship committee October 1999 - June 2001
Ilisagvik College July 1996 - June 2001
Skills
Mobile vehicle air..., MACS Section 609..., Vehicles, Automotive Repair, Automotive Engineering, Instructional Design, Testing, Teaching, Technical Writing, Training, Program Management, Research, Automotive, Higher Education, HEV, Section, Curriculum Development, Team Building, Project Planning, Customer Service, Public Speaking, Customer Satisfaction, Staff Development, Leadership, Mac, Purchasing, Proposal Writing, Air Conditioning, Curriculum Design, Distance Learning, E-Learning, Adult Education, Newsletters, Data Analysis, Coaching, Team Leadership, Leadership Development, Editing
Education
University of Alaska Anchorage 1994 — 1999
B.S., Technology (Teacher Education Option)
University of Alaska Anchorage 1994 — 1996
A.A.S., Diesel Technology
Assiniboine Community College 1984 — 1988
Interprovincial Journeyman, Apprenticeship Training - Heavy Duty Equipment Mechanic
Kinross Gold Corporation June 2013 - Present
Mobile Air Conditioning Society (MACS) June 2012 - Present
Motor Age Magazine July 2006 - Present
University of Alaska Southeast August 2001 - June 2013
National Automotive Technician Education Foundation (NATEF) May 2010 - May 2010
National Automotive Technician Education Foundation (NATEF) April 2009 - April 2009
National Institute for Automotive Service Excellence (ASE) April 2008 - April 2008
North Slope Borough Apprenticeship committee October 1999 - June 2001
Ilisagvik College July 1996 - June 2001
Skills
Mobile vehicle air..., MACS Section 609..., Vehicles, Automotive Repair, Automotive Engineering, Instructional Design, Testing, Teaching, Technical Writing, Training, Program Management, Research, Automotive, Higher Education, HEV, Section, Curriculum Development, Team Building, Project Planning, Customer Service, Public Speaking, Customer Satisfaction, Staff Development, Leadership, Mac, Purchasing, Proposal Writing, Air Conditioning, Curriculum Design, Distance Learning, E-Learning, Adult Education, Newsletters, Data Analysis, Coaching, Team Leadership, Leadership Development, Editing
Education
University of Alaska Anchorage 1994 — 1999
B.S., Technology (Teacher Education Option)
University of Alaska Anchorage 1994 — 1996
A.A.S., Diesel Technology
Assiniboine Community College 1984 — 1988
Interprovincial Journeyman, Apprenticeship Training - Heavy Duty Equipment Mechanic
Amy Castleman Amy Castleman's National Institute for Automotive Service Excellence (ASE) Experience November 2010 - Present
Job Customer Service Manager at National Institute for Automotive Service Excellence (ASE)
Industry Executive Office
Experience
National Institute for Automotive Service Excellence (ASE) November 2010 - Present
Center for Wilderness Safety September 2006 - Present
Business Valuation Center December 2009 - June 2010
National Concrete Masonry Association March 2009 - August 2009
Cyber Services, Inc. March 2006 - March 2009
Sport and Health Club May 2007 - September 2007
Lady of America May 2007 - September 2007
Village Veterinary Clinic March 2004 - March 2005
Dulles Care Group March 2003 - October 2003
Pender Veterinary Clinic May 2003 - August 2003
Skills
Program Management, Social Media, Microsoft Office, Team Building, Customer Service, Management, Leadership, Training, Editing, Public Speaking, Cpr Certified
Education
Northern Virginia Community College 2000 — 2007
Associate's degree, Veterinary Technology
National Institute for Automotive Service Excellence (ASE) November 2010 - Present
Center for Wilderness Safety September 2006 - Present
Business Valuation Center December 2009 - June 2010
National Concrete Masonry Association March 2009 - August 2009
Cyber Services, Inc. March 2006 - March 2009
Sport and Health Club May 2007 - September 2007
Lady of America May 2007 - September 2007
Village Veterinary Clinic March 2004 - March 2005
Dulles Care Group March 2003 - October 2003
Pender Veterinary Clinic May 2003 - August 2003
Skills
Program Management, Social Media, Microsoft Office, Team Building, Customer Service, Management, Leadership, Training, Editing, Public Speaking, Cpr Certified
Education
Northern Virginia Community College 2000 — 2007
Associate's degree, Veterinary Technology
Margaret J. Kay Margaret J. Kay's National Institute for Automotive Service Excellence (ASE) Experience January 2011 - Present
Job PA & DE Licensed Psychologist & Independent Educational Evaluator
Industry Education Management
Experience
Independent Educational Evaluators of America, LLC January 2010 - Present
Bennett Schoolplacement Worldwide January 2011 - Present
National Institute for Automotive Service Excellence (ASE) January 2011 - Present
Margaret J. Kay, Ed.D. Psychologist May 1980 - Present
Penn State University January 2000 - January 2010
PRO ED PUBLISHERS January 2003 - December 2004
Elizabethtown College January 1998 - December 2003
MILLERSVILLE POLICE DEPARTMENT January 1999 - January 2003
United States Department of Justice January 1996 - January 2000
HARRISBURG AREA COMMUNITY COLLEGE January 1995 - January 1997
Skills
Psychology, Special Education, Counseling, Psychotherapy, EMDR, Learning Disabilities, Cognition, Writing, Mathematics, Autism Spectrum..., Developmental..., Adolescents, Parents, Teaching, Treatment, Program Development, Adults, Staff Development, Public Speaking, Counselling, Social Skills, Mental Health, Intervention, Clinical, Higher Education, Parenthood, Interventions, Career Counseling, Curriculum Design, Psychological Assessment, Educational Consulting, Classroom, Child Development, Psychological Testing, Counseling Psychology, Clinical Research, Psychoeducational, Therapists, Family Therapy, Clinical Supervision, Crisis Intervention, Social Services, Behavioral Health, Student Counseling, CBT, Neuropsychology, Case Managment, Group Therapy, Clinical Psychology, Stress Management
Education
Indiana University of Pennsylvania 1993 — 1996
Ed.D., Educational Psychology/Child Neuropsychology
University of Waterloo 1975 — 1977
Masters of Applied; M.A.Sc, Psychology
Indiana University of Pennsylvania 1969 — 1973
B.A., Psychology
Independent Educational Evaluators of America, LLC January 2010 - Present
Bennett Schoolplacement Worldwide January 2011 - Present
National Institute for Automotive Service Excellence (ASE) January 2011 - Present
Margaret J. Kay, Ed.D. Psychologist May 1980 - Present
Penn State University January 2000 - January 2010
PRO ED PUBLISHERS January 2003 - December 2004
Elizabethtown College January 1998 - December 2003
MILLERSVILLE POLICE DEPARTMENT January 1999 - January 2003
United States Department of Justice January 1996 - January 2000
HARRISBURG AREA COMMUNITY COLLEGE January 1995 - January 1997
Skills
Psychology, Special Education, Counseling, Psychotherapy, EMDR, Learning Disabilities, Cognition, Writing, Mathematics, Autism Spectrum..., Developmental..., Adolescents, Parents, Teaching, Treatment, Program Development, Adults, Staff Development, Public Speaking, Counselling, Social Skills, Mental Health, Intervention, Clinical, Higher Education, Parenthood, Interventions, Career Counseling, Curriculum Design, Psychological Assessment, Educational Consulting, Classroom, Child Development, Psychological Testing, Counseling Psychology, Clinical Research, Psychoeducational, Therapists, Family Therapy, Clinical Supervision, Crisis Intervention, Social Services, Behavioral Health, Student Counseling, CBT, Neuropsychology, Case Managment, Group Therapy, Clinical Psychology, Stress Management
Education
Indiana University of Pennsylvania 1993 — 1996
Ed.D., Educational Psychology/Child Neuropsychology
University of Waterloo 1975 — 1977
Masters of Applied; M.A.Sc, Psychology
Indiana University of Pennsylvania 1969 — 1973
B.A., Psychology
David Milne David Milne's National Institute for Automotive Service Excellence (ASE) Experience March 1996 - Present
Job Exec. Dir., Nat. Inst. for Automotive Service Excellence (ASE); President, Automotive Training Managers Council (ATMC)
Industry Nonprofit Organization Management
Experience
National Institute for Automotive Service Excellence (ASE) March 1996 - Present
Automotive Training Managers Council (ATMC) September 2009 - Present
Professional Auto Supply Inc March 1985 - March 1996
Skills
Automotive, Public Speaking, Automobile, Vehicles, Automotive Repair, Team Building, Parts, Automotive Aftermarket, Customer Satisfaction, Business Strategy, Management, Strategic Planning, Training, Automotive Engineering, Continuous Improvement, Team Leadership, Dealers, Leadership, Profit, Business Planning, Fleet Management, Customer Retention, Purchasing, Tires, Sales Process, Racing, Coaching, Operations Management, Customer Service, Motorsports, Inventory Management, Budgets, Process Improvement, Pricing, Income Statement, Leadership Development, Hardware Diagnostics, Sales Operations, Sales Management, Program Management, Marketing Strategy, Staff Development, P&L Management, Components, Management Consulting, Forecasting, New Business Development, Steering, B2B, Electric Vehicles
Education
Furman University 1970 — 1973
Economics and Business Mgt.
University of Illinois at Urbana-Champaign - College of Business
Management
National Institute for Automotive Service Excellence (ASE) March 1996 - Present
Automotive Training Managers Council (ATMC) September 2009 - Present
Professional Auto Supply Inc March 1985 - March 1996
Skills
Automotive, Public Speaking, Automobile, Vehicles, Automotive Repair, Team Building, Parts, Automotive Aftermarket, Customer Satisfaction, Business Strategy, Management, Strategic Planning, Training, Automotive Engineering, Continuous Improvement, Team Leadership, Dealers, Leadership, Profit, Business Planning, Fleet Management, Customer Retention, Purchasing, Tires, Sales Process, Racing, Coaching, Operations Management, Customer Service, Motorsports, Inventory Management, Budgets, Process Improvement, Pricing, Income Statement, Leadership Development, Hardware Diagnostics, Sales Operations, Sales Management, Program Management, Marketing Strategy, Staff Development, P&L Management, Components, Management Consulting, Forecasting, New Business Development, Steering, B2B, Electric Vehicles
Education
Furman University 1970 — 1973
Economics and Business Mgt.
University of Illinois at Urbana-Champaign - College of Business
Management
Michael Coley Michael Coley's National Institute for Automotive Service Excellence (ASE) Experience 1994 - Present
Job VP at Automotive Service Excellence (ASE)
Industry Nonprofit Organization Management
Experience
Automotive Service Excellence (ASE) January 1994 - Present
National Institute for Automotive Service Excellence (ASE) 1994 - Present
Northern Virginia Community College 1995 - 2003
Skills
Automotive, Public Speaking, Certification Testing, Troubleshooting, Team Building, Training, Strategic Planning, Management, Team Leadership, Business Analysis, Vehicles, Budgets, Systems Engineering, Testing, Project Management, CRM, Microsoft CRM, Product Management, Program Management, Customer Service, Process Improvement
Education
George Mason University 1998 — 2001
MBA, Information Technology
Southern Methodist University 1976 — 1981
BSEE, Electrical Engineering
Automotive Service Excellence (ASE) January 1994 - Present
National Institute for Automotive Service Excellence (ASE) 1994 - Present
Northern Virginia Community College 1995 - 2003
Skills
Automotive, Public Speaking, Certification Testing, Troubleshooting, Team Building, Training, Strategic Planning, Management, Team Leadership, Business Analysis, Vehicles, Budgets, Systems Engineering, Testing, Project Management, CRM, Microsoft CRM, Product Management, Program Management, Customer Service, Process Improvement
Education
George Mason University 1998 — 2001
MBA, Information Technology
Southern Methodist University 1976 — 1981
BSEE, Electrical Engineering
Jennifer Holland's National Institute for Automotive Service Excellence (ASE) Experience January 2015 - Present
Job Marketing Manager at National Institute for Automotive Service Excellence (ASE)
Industry Automotive
Experience
National Institute for Automotive Service Excellence (ASE) January 2015 - Present
National Institute for Automotive Service Excellence (ASE) August 2012 - January 2015
National Institute for Automotive Service Excellence (ASE) July 2009 - September 2012
National Institute for Automotive Service Excellence (ASE) October 2007 - June 2009
Skills
Project Management, Graphic Design, Marketing Strategy, Event Planning, Business Planning, Business Strategy, Program Management, Team Building, Operations Management, Management, Leadership Development, Automotive, Automobile, Customer Satisfaction, Automotive Aftermarket, Vehicles, Training, Customer Service, Leadership, Continuous Improvement, Strategic Planning, Team Leadership, Process Improvement, Budgets, Nonprofits
Education
Lynchburg College 2004 — 2007
Bachelors, Art, Graphic Design
National Institute for Automotive Service Excellence (ASE) January 2015 - Present
National Institute for Automotive Service Excellence (ASE) August 2012 - January 2015
National Institute for Automotive Service Excellence (ASE) July 2009 - September 2012
National Institute for Automotive Service Excellence (ASE) October 2007 - June 2009
Skills
Project Management, Graphic Design, Marketing Strategy, Event Planning, Business Planning, Business Strategy, Program Management, Team Building, Operations Management, Management, Leadership Development, Automotive, Automobile, Customer Satisfaction, Automotive Aftermarket, Vehicles, Training, Customer Service, Leadership, Continuous Improvement, Strategic Planning, Team Leadership, Process Improvement, Budgets, Nonprofits
Education
Lynchburg College 2004 — 2007
Bachelors, Art, Graphic Design
Eric Forste's National Institute for Automotive Service Excellence (ASE) Experience May 2007 - September 2012
Job Data Implementation Specialist at Conifer Health Solutions
Industry Information Technology and Services
Experience
Conifer Health Solutions October 2013 - Present
Inovalon September 2012 - September 2013
National Institute for Automotive Service Excellence (ASE) May 2007 - September 2012
United Way Worldwide 2000 - 2007
National Association of Manufacturers 1996 - 2000
American Society for Training and Development 1993 - 1996
Skills
Project Management
Education
Washington College 1989 — 1992
Bachelor's degree, Humanities/Humanistic Studies
Anne Arundel Community College 1987 — 1989
AA, English
Salisbury University 1987 — 1989
Broadneck High School 1984 — 1987
High School Diploma
Conifer Health Solutions October 2013 - Present
Inovalon September 2012 - September 2013
National Institute for Automotive Service Excellence (ASE) May 2007 - September 2012
United Way Worldwide 2000 - 2007
National Association of Manufacturers 1996 - 2000
American Society for Training and Development 1993 - 1996
Skills
Project Management
Education
Washington College 1989 — 1992
Bachelor's degree, Humanities/Humanistic Studies
Anne Arundel Community College 1987 — 1989
AA, English
Salisbury University 1987 — 1989
Broadneck High School 1984 — 1987
High School Diploma
Diane Smith, CAE's National Institute for Automotive Service Excellence (ASE) Experience 1989 - 1995
Job Strategic CustomerFocused Consultant seeking opportunities in Nonprofit Mngmt/ Trng/Credentialing/Org.Devel/ VoiceOvers
Industry Nonprofit Organization Management
Experience
40Plus of Greater Washington 2009 - Present
Smithsonian Institution 2003 - Present
Metro DC Chapter of ASTD January 2010 - June 2011
International Economic Development Council 2005 - 2008
American Society of Association Executives and the Center for Association Leadership 2002 - 2005
MCI / WorldCom 1998 - 2002
American Association of Retired Persons 1997 - 1998
Own Company 1995 - 1998
National Institute for Automotive Service Excellence (ASE) 1989 - 1995
Skills
Program Management, Marketing, Business Process..., Video, Job Search Strategies, Testing, Voice Over, Organizational..., Leadership Development, Non-profits, Public Speaking, Workshop Facilitation, Program Development, Strategic Planning, Community Outreach, Staff Development, Fundraising, Volunteer Management
Education
George Mason University 1980 — 1985
MA
Indiana University of Pennsylvania 1975 — 1979
BA
40Plus of Greater Washington 2009 - Present
Smithsonian Institution 2003 - Present
Metro DC Chapter of ASTD January 2010 - June 2011
International Economic Development Council 2005 - 2008
American Society of Association Executives and the Center for Association Leadership 2002 - 2005
MCI / WorldCom 1998 - 2002
American Association of Retired Persons 1997 - 1998
Own Company 1995 - 1998
National Institute for Automotive Service Excellence (ASE) 1989 - 1995
Skills
Program Management, Marketing, Business Process..., Video, Job Search Strategies, Testing, Voice Over, Organizational..., Leadership Development, Non-profits, Public Speaking, Workshop Facilitation, Program Development, Strategic Planning, Community Outreach, Staff Development, Fundraising, Volunteer Management
Education
George Mason University 1980 — 1985
MA
Indiana University of Pennsylvania 1975 — 1979
BA
Don Dew's National Institute for Automotive Service Excellence (ASE) Experience April 1995 - Present
Job Executive Director, Special Projects at National Institute for Automotive Service Excellence (ASE)
Industry Automotive
Experience
National Institute for Automotive Service Excellence (ASE) April 1995 - Present
Northern Virginia Community College August 1992 - May 1995
Natonal Center for Vehicle Emissions Control and Safety at CSU August 1991 - June 1992
Northern Virginia Community College 1982 - 1991
Gar-Field High School October 1980 - June 1990
Skills
Automobile, Automotive, Vehicles, Staff Development, Automotive Engineering, Motorsports, Curriculum Development, Automotive Aftermarket, Team Building, Training, Customer Satisfaction, E-Learning, Parts, Strategic Planning
Education
Colorado State University
Master of Science (M.S.), Industrial Science and Technical Education
National Louis University
Bachelor of Arts (B.A.), Management
National Institute for Automotive Service Excellence (ASE) April 1995 - Present
Northern Virginia Community College August 1992 - May 1995
Natonal Center for Vehicle Emissions Control and Safety at CSU August 1991 - June 1992
Northern Virginia Community College 1982 - 1991
Gar-Field High School October 1980 - June 1990
Skills
Automobile, Automotive, Vehicles, Staff Development, Automotive Engineering, Motorsports, Curriculum Development, Automotive Aftermarket, Team Building, Training, Customer Satisfaction, E-Learning, Parts, Strategic Planning
Education
Colorado State University
Master of Science (M.S.), Industrial Science and Technical Education
National Louis University
Bachelor of Arts (B.A.), Management
Pat Lundquist's National Institute for Automotive Service Excellence (ASE) Experience October 1992 - July 2001
Job Independent Education Management Professional
Industry Education Management
Experience
National Institute for Automotive Service Excellence (ASE) October 1992 - July 2001
Skills
Training, Microsoft Office, Customer Service, Management, Public Speaking, Leadership, Public Relations, Teaching, Curriculum Design, Research, Educational Leadership, Nonprofits, Organizational..., Program Development, Community Outreach, Leadership Development, Instructional Design, Policy, Adult Education, Higher Education, Grant Writing, Workshop Facilitation, Educational Technology
Education
Colorado State University 1984 — 1987
PhD and MEd, Vocational-Technical Education, Human Development & Family Studies
National Institute for Automotive Service Excellence (ASE) October 1992 - July 2001
Skills
Training, Microsoft Office, Customer Service, Management, Public Speaking, Leadership, Public Relations, Teaching, Curriculum Design, Research, Educational Leadership, Nonprofits, Organizational..., Program Development, Community Outreach, Leadership Development, Instructional Design, Policy, Adult Education, Higher Education, Grant Writing, Workshop Facilitation, Educational Technology
Education
Colorado State University 1984 — 1987
PhD and MEd, Vocational-Technical Education, Human Development & Family Studies
Jared Payne's National Institute for Automotive Service Excellence (ASE) Experience October 2014 - Present
Job Junior IT Tech at National Institute for Automotive Service Excellence (ASE)
Industry Information Technology and Services
Experience
National Institute for Automotive Service Excellence (ASE) October 2014 - Present
Exelis May 2014 - Present
Riverton Hyundai June 2013 - March 2014
Codale Electric Supply, Inc. February 2013 - May 2013
Enterprise Rent-A-Car March 2012 - December 2012
Radio Shack November 2010 - July 2011
Pudge brothers pizza January 2009 - November 2010
Skills
Microsoft Word, M.S.H.A Training, Microsoft Excel, Computer Hardware, Information Technology
Education
Northern Virginia Community College 2014 — 2015
Associate of Science (A.S.), Information Technology, 3.5
Eastern New Mexico University-Roswell Campus 2011 — 2013
Applied science, Air Traffic Control
National Institute for Automotive Service Excellence (ASE) October 2014 - Present
Exelis May 2014 - Present
Riverton Hyundai June 2013 - March 2014
Codale Electric Supply, Inc. February 2013 - May 2013
Enterprise Rent-A-Car March 2012 - December 2012
Radio Shack November 2010 - July 2011
Pudge brothers pizza January 2009 - November 2010
Skills
Microsoft Word, M.S.H.A Training, Microsoft Excel, Computer Hardware, Information Technology
Education
Northern Virginia Community College 2014 — 2015
Associate of Science (A.S.), Information Technology, 3.5
Eastern New Mexico University-Roswell Campus 2011 — 2013
Applied science, Air Traffic Control
Kirsten Kleeb's National Institute for Automotive Service Excellence (ASE) Experience August 2012 - March 2013
Job Loudoun County Public Schools
Industry Education Management
Experience
Loudoun County Public Schools 2014 - Present
George Washington University Virginia Science and Technology Campus April 2013 - September 2013
National Institute for Automotive Service Excellence (ASE) August 2012 - March 2013
Dynamic Science, Inc. July 2008 - August 2012
United Airlines July 1989 - October 2006
Allstate 1992 - 2001
Allstate 1992 - 2001
Skills
Customer Service, Clerical Skills, Airline Reservations, Solid computer skills, Travel Arrangements, Retail Sales, Airline Ticketing, Aviation
Education
Radford University 1984 — 1988
Bachelor of Science (BS), Fine and Studio Arts
Broad Run High School 1980 — 1984
Loudoun County Public Schools 2014 - Present
George Washington University Virginia Science and Technology Campus April 2013 - September 2013
National Institute for Automotive Service Excellence (ASE) August 2012 - March 2013
Dynamic Science, Inc. July 2008 - August 2012
United Airlines July 1989 - October 2006
Allstate 1992 - 2001
Allstate 1992 - 2001
Skills
Customer Service, Clerical Skills, Airline Reservations, Solid computer skills, Travel Arrangements, Retail Sales, Airline Ticketing, Aviation
Education
Radford University 1984 — 1988
Bachelor of Science (BS), Fine and Studio Arts
Broad Run High School 1980 — 1984