National Quality Review
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National Quality Review Employees
McGladrey 2013 - Present
National Quality Review 2010 - 2013
Education
Bentley University 2013 — 2015
Master of Business Administration (MBA)
Bentley University 2010 — 2013
Bachelor of Science (BS), Information Systems Audit and Control
Thayer Academy 2005 — 2009
High School
Systems Performance Excellence June 2014 - Present
Partners in Performance Excellence March 2002 - Present
Action Ambulance Service, Inc. October 2011 - December 2013
National Quality Review September 2006 - October 2011
National Quality Review September 2006 - October 2011
DentaQuest 1999 - 2006
Intel Corporation 1988 - 1998
Skills
Quality Management, Program Management, Process Improvement, Six Sigma, Business Process..., Project Management, Strategy, Management, Leadership, Strategic Planning, Training, Operations Management, Business Analysis, Vendor Management, Analysis, Quality Assurance, Continuous Improvement, Cross-functional Team..., Change Management, Process Engineering, Iso 9000, Project Planning, Coaching, Data Analysis, Lean Manufacturing, Operational Excellence, Management Consulting, Business Development, Team Building, Organizational..., Product Development, Risk Management, Team Leadership, TQM, Performance Management, Black Belt, DMAIC, Performance Improvement, Quality System
Education
Rensselaer Polytechnic Institute 1978 — 1982
BS, Mechanical Engineering
Northeastern University 1984 — 1988
MS Mechanical Engineering, Concentration: Mechanical Behavior of Materials
EBSCO Information Services July 2012 - Present
The Governor’s Academy September 2008 - June 2012
The Governor’s Academy September 2011 - January 2012
National Quality Review January 2003 - September 2009
Skills
Publishing, Online Research, Metadata, Information Discovery, XML Databases, Databases, Library Databases, Online Databases, Communication, Team Building, Lean Six Sigma, Lean Thinking, Metrics, Metric Development, Metrics Reporting, Content Management, Strategic Partnerships, Ebooks, Online Publishing
Education
Salem State College 2007 — 2010
Bachelor's degree, English Language and Literature, General
University of Massachusetts, Amherst 2005 — 2007
Linguistics
Community Nurse & Hospice Care March 2011 - Present
National Quality Review January 2007 - August 2010
Thomson CompuMark February 2000 - December 2006
Trust Insurance Company January 1996 - January 1998
Thomson & Thomson May 1994 - January 1996
Skills
Deferred Compensation, Employee Relations, Performance Management, Human Resources, Recruiting, Personnel Management, Compensation & Benefit, Workers Compensation, HRIS, Talent Management, Employee Engagement, Onboarding, Talent Acquisition, Benefits Administration, FMLA, Succession Planning, Workforce Planning, COBRA
Education
IFEBP-Wharton School 2004 — 2004
CMS, Compensation
IFEBP - Wharton School 1998 — 1999
CEBS, Employee Benefits
Bentley University 1994 — 1995
Certificate Pension & Employee Benefits
University of Massachusetts Dartmouth 1984 — 1986
BS, Finance
Massachusetts College of Liberal Arts 1982 — 1984
Finance
Intuit September 2014 - Present
Self Employed December 2001 - Present
Intuit March 2014 - August 2014
Intuit March 2013 - February 2014
Activate Networks, Inc. January 2013 - February 2013
National Quality Review 2006 - 2011
Josh Nelson Productions, Inc. 2006 - 2010
Putnam Investments September 2000 - April 2006
Skills
Research, Statistics, Technical Writing, Relationship Management, Data Mining, Investment Compliance, Organizational Behavior, Six Sigma, Lean Management, ASQ Member, Ethical Leadership, Training, Social Media, Data Analysis, Microsoft Excel, Call Centers, Cloud Computing, QuickBase, Business Analysis
Education
University of Southern Maine 1995 — 2000
Bachelor of Arts (B.A.), History
University College Galway
Bachelor of Arts (B.A.), History
National Quality Review August 2007 - Present
MFS Investment Management 2006 - 2006
Bank of America 2004 - 2005
New Engand Financial 1985 - 1999
Skills
SPSS, Access, Customer Service, Data Analysis, Investments, Market Research, Financial Services, Leadership, Analysis, Strategy, Microsoft Excel, Process Improvement, Program Management, Business Analysis, Banking, Management
Education
University of Massachusetts Boston 1978 — 1983
BS, Management
National Quality Review February 2012 - June 2014
FXD Consulting October 2009 - May 2012
State Street December 1990 - December 2008
Boston Financial Data Services 1983 - 1989
Mutual Bank 1965 - 1982
Skills
Talent Management, Human Resources, Program Management, Project Planning, Policy, Executive Coaching, Management, Leadership Development, Process Improvement, Financial Services, Leadership, Management Consulting, Data Analysis, Business Process..., Procurement, Change Management, Employee Benefits, Performance Management, Project Management, Succession Planning, Organizational..., Coaching, Staff Development, Mutual Funds, Strategic Planning, Training, Employee Engagement, Relationship Management, Onboarding
Education
Boston College - Wallace E. Carroll Graduate School of Management 1967 — 1970
MBA, Organization Development
Northeastern University
B.S., Management
Northeastern University
Bachelor of Applied Science (BASc), Business Administration, Management and Operations
National Quality Review October 2001 - Present
National Quality Review May 2000 - September 2001
Scudder Brokerage Services January 1998 - February 2000
Scudder Preferred Investor Services January 1996 - December 1998
Skills
Financial Services, Six Sigma, Process Improvement, Leadership, Process Management, Negotiation, Organization &..., Quality Improvement, Customer Experience, Analysis, Management, Research, Project Management, Program Management, Data Analysis, Operations Management, Change Management, Cross-functional Team..., Business Analysis, Business Process..., CRM, Relationship Management, Strategy, Investments, Mutual Funds, Customer Service, Vendor Management
Education
Suffolk University - Sawyer School of Management 1995 — 2000
MBA, Marketing
Dublin City University 1987 — 1991
BS, Marketing
Black Turtle Apparel 2014 - 2015
National Quality Review 2011 - 2014
Quincy Asian Resources, Inc. 2005 - 2011
P'kolino 2009 - 2009
On The Rise, Inc. 2006 - 2008
Skills
Market Research, Data Analysis, Management, Marketing, CRM, Project Management, Social Media Marketing, Analysis, Social Media, SPSS, Customer Insight, Consumer Behaviour, Strategic Planning, Advertising, Marketing Strategy, Business Development, Consulting, Strategy, Leadership
Education
Babson College - Franklin W. Olin Graduate School of Business
Master of Business Administration (M.B.A.)
Smith College
BA, Psychology
Principal Financial Group October 2010 - Present
RBC Wealth Management March 2003 - October 2010
National Quality Review July 2000 - March 2003
Grantham, Mayo, Van Otterloo and Co. November 1999 - January 2000
Putnam Investments January 1997 - July 1999
Bournival Chevrolet-Mazda June 1987 - August 1996
Skills
Asset Allocation, 401 (k), 403 (b), SEP &..., Annuities (Variable &..., Business Continuation..., Business Overhead..., Buy-sell Agreements, Buy-Sell Review, Charitable Giving, College Funding..., Deferred Compensation..., Disability Income..., Estate Palnning, Executive Benefit..., Financial Needs Analysis, Income Protection, Informal Business..., IRAs (Traditional &..., Key Person Insurance, Mutual Funds, Pension Plans, Salary Continuation, Series 6, 7, 63, 66..., Spilt Dollar Plans, Supplemental Retirement..., Survivor Income, Tax-Deferred Savings, Term Life Insurance, Universal Life Insurance, Wealth Accumulation, Whole Life Insurance
Education
The Boston Institute of Finance 2007 — 2008
CFP® certification education., Financial Planning
Boston University Questrom School of Business 1997 — 2000
MBA, Investment Management
Merrimack College 1981 — 1985
BS, Management
Austin Preparatory School 1978 — 1981
The Pike School 1976 — 1978
BAE Systems March 2014 - Present
BAE Systems May 2013 - January 2014
Salem Five Bank September 2012 - March 2013
BayCare Health System 2011 - 2012
Jeanne D' Arc Credit Union 2010 - 2011
Merrimack Valley Federal Credit Union August 2008 - June 2010
National Quality Review December 2007 - August 2008
Education
Clarkson University 2002 — 2006
Bachelor of Science, Business Technology
Dracut High School
Constant Contact April 2015 - Present
Constant Contact March 2012 - March 2015
National Quality Review December 2009 - February 2012
American Conservation Experiance March 2008 - March 2009
Applied Marketing Science, Inc. November 2003 - March 2008
Russell and Bernard Counsellors at Law 2001 - 2003
Skills
Customer Satisfaction, Data Analysis, Reporting & Analysis, SPSS, Microsoft Office, Access 2007, Word, Excel, PowerPoint, Photoshop, Project Planning, SurveyPro, Voice of the Customer, Dashboards, Microsoft Excel, Access, Customer Insight, Strategy, Market Research, Microsoft Word
Education
Merrimack College 1999 — 2003
BA, Business Administration; Marketing
National Quality Review February 1999 - Present
Skills
Data Analysis, Access, Microsoft Excel, Microsoft Office, Process Improvement, Program Management, Project Management, SPSS
Education
University of Massachusetts Dartmouth 1992 — 1997
Bachelor of Fine Arts/Visual Design
MFS Investment Management June 2014 - Present
MFSC Service Center July 2012 - June 2014
MFS Investment Management September 2008 - July 2012
MFSC Service Center January 2007 - September 2009
MFSC Service Center June 2004 - January 2007
National Quality Review October 2001 - June 2004
Skills
Process Improvement, Mutual Funds, Risk Management, Vendor Management, Financial Services, Management, Customer Service, Project Planning, Call Centers, Microsoft Excel, Relationship Management, PowerPoint, Data Analysis, Securities, Investments, Retirement, Strategic Planning, Business Process..., Team Leadership, Series 7, Series 24
Education
Northeastern University 1985 — 1990
Bachelor’s of Arts, Political Science
Kaplan University
Risk Management Certificate, Risk Management
National Quality Review 1996 - Present
American Student Assistance (ASA), 1992 - 1995
The Boston Company 1986 - 1990
Skills
Series 63, Data Analysis, Relationship Management, Financial Services, Series 7, Investments, Mutual Funds, Sales, Business Development, Asset Managment, Strategic Partnerships, Process Improvement, Marketing, Strategy, Leadership, Customer Experience, Risk Management, Securities, Asset Management, Business Process...
Education
D'Amore-McKim School of Business at Northeastern University 1990 — 1992
MBA, Business
Ecole supérieure de Commerce de Reims 1991 — 1991
Graduate Business School
Boston College
BA, Educational Psychology
National Quality Review October 2008 - Present
Kowal & Associates March 2006 - March 2009
Fidelity Investments January 1999 - April 2005
Skills
Software Project..., Scrum Agile Methodology, Software Requirements, Business Requirements, PMI, PMBOK, Atlassian JIRA, Microsoft SQL Server, SQL Server Management..., Microsoft Visual Web..., SQL Server Report..., System Integration..., User Acceptance Testing, Scope Management, Change Management, SSAE16, ASP.NET, Project Governance, Agile Project Management, MS Project, Business Case, Microsoft Office
Education
Northeastern University
Bachelor of Applied Science (B.A.Sc.), Finance
National Quality Review December 2009 - Present
Gallagher Koster January 2005 - July 2008
Kirwan Surgical Products, Inc. February 2003 - October 2004
Walt Disney Travel Co., Inc. 1987 - 2001
Education
California State University-Long Beach 1989 — 1993
BA, Speech-Interpersonal and Organizational Comunication
State Street Bank & Trust Company December 2014 - August 2015
National Quality Review January 2011 - October 2014
State Street Bank December 1999 - February 2009
state street 1999 - 2009
Skills
Mutual Funds
Education
Bryant University 1982 — 1986
Framingham State University
BA, Economics
National Quality Review June 2000 - Present
Education
Roger Williams University 1989 — 1994
Associate's degree, Business Administration and Management, General
Bain & Company September 2011 - Present
Fragomen, Del Rey, Bernsen & Loewy October 2007 - September 2011
National Quality Review 1999 - 2007
Circles 1998 - 1999
Skills
Immigration Law, Legal Research, Legal Writing, Immigration Issues, H-1B, L-1, Legal Documents, Naturalization, Adjustment Of Status
Education
Boston University
BA, Political Science
GSN August 2011 - February 2012
Starwood Hotels & Resorts Worldwide, Inc. April 2011 - July 2011
Tourneau August 2008 - April 2011
National Quality Review June 1998 - April 2004
Skills
Microsoft Excel, PowerPoint, Outlook, Coaching, Microsoft Office, Data Analysis, Access, Auditing, Project Management, Analytics
Education
UMass Lowell
40% completed Masters Degree, Statistics
Western New England College
Bachelor of Arts (B.A.), Research Methodology and Quantitative Methods
BBVA Compass February 2007 - November 2011
KeyBank December 2005 - November 2006
Bank One October 2001 - April 2004
Wells Fargo Bank January 1997 - October 2001
Wells Fargo Bank, N.A. January 1997 - October 2001
National Quality Review February 1997 - August 1997
Scudder, Stevens, & Clark January 1994 - November 1996
Dean Witter Reynolds December 1992 - December 1993
Shawmut Bank September 1990 - December 1992
Education
Babson College 1988 — 1991
Bachelor of Science, Finance & Economics