NCO Customer Management, Inc.
Industry: Company
DescriptionHeadquarters: Horsham, PA Founded: 1983 Parent organizations: TRANSWORLD SYSTEMS INC, Subsidiaries: NCO Customer Management Ltd, People also search for: NCO Group, NCO Financial Systems Inc,
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NCO Customer Management, Inc. Employees
EGS - Expert Global Solutions September 2015 - Present
BalanceCXI September 2014 - September 2015
ZeniMax Online Studios October 2013 - September 2014
APAC Customer Services November 2012 - October 2013
NCO Customer Management, Inc. January 2011 - November 2012
NCO Customer Management, Inc. October 2007 - December 2010
Best Buy July 2005 - October 2007
Skills
BPO, Call Center, Performance Management, Outsourcing, Process Improvement, Employee Relations, Coaching, Leadership Development, Business Process..., Change Management, Organizational..., Operations Management, Customer Service, Management, Call Centers, Leadership, CRM, Program Management, Training
Education
Bethel University 2000 — 2005
Bachelor of Arts, Education
Dakota County Technical College August 2010 - Present
Volt Technical Resources March 2013 - November 2014
NCO Customer Management, Inc. 2008 - 2009
Cloverleaf Cold Storage August 2006 - September 2008
Manpower• Bloomington, MN November 2005 - July 2006
Econo Foods September 1999 - February 2002
Skills
Data Entry, Customer Service, Teamwork, Oracle Applications, Citrix XenApp, Event Planning, Process Scheduler, Call Center, Warehousing, Invoicing, Warehouse Management, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Filing, Training, Access, Troubleshooting, Leadership
Education
Dakota County Technical College 2010 — 2014
Associate's degree, Meeting and Event Management
Farmington High School 1999 — 2002
G4S October 2014 - Present
Interactive Response Technologies, (IRT) July 2009 - May 2010
NCO Customer Management, Inc. September 2006 - February 2009
Wackenhut Corporation February 2002 - February 2006
Texas Department of Criminal Justice July 1998 - February 2002
Skills
Typing 50 - 55 WPM, Microsoft Office, Microsoft Excel, Microsoft Word, Lotus 123
Education
Sam Houston State University 1993 — 1995
Developmental and Child Psychology
Livingston High School
High School, General Studies
White House Custom Colour December 2014 - Present
Thomson Reuters June 2013 - December 2014
Midwest Cellular September 2011 - June 2013
NCO Customer Management, Inc. May 2010 - November 2010
Midwest Cellular August 2008 - May 2010
Renewal by Andersen May 2007 - December 2007
McDonald's Corporation November 2000 - June 2007
Skills
Windows, Customer Service, Windows XP, Inventory Management, Customer Satisfaction, Troubleshooting, Management, Microsoft Office, Call Centers, Sales, Sales Management, Merchandising, Android, Active Directory, Store Management, iOS, Team Leadership, Microsoft Excel, Ticketing Systems, HP Service Manager, Domain Migrations, Outlook, Retail, Sales Operations, Microsoft Word, Mobile Devices, Microsoft Outlook, Mac OS, Windows Mobile, Mobile Technology, Teleconferencing, Cisco IOS, Service Manager 9, Crestron, WebEx, Video Conferencing, Cisco Telepresence, Linux, Networking, Technical Support, Operating Systems, Hardware, Cisco Technologies, Computer Hardware, System Deployment
Education
Inver Hills Community College 2010 — 2014
Network and System Administration/Administrator, Network and System Administration/Administrator
Northfield High School 2000 — 2004
Oak Ridge United Methodist Church November 2007 - Present
NCO Customer Management, Inc. August 2002 - June 2007
APAC Customer Services 1996 - 2002
Playmakers Repertory Company 1995 - 1996
Institute for Transportation Research & Education 1989 - 1991
Skills
Team Building, Strategic Planning, Event Planning, Public Speaking, Customer Service, Leadership, Operations Management, Project Planning, Program Management
Education
Yale University 1991 — 1994
School of Drama
UNC Chapel Hill 1987 — 1989
Bachelor of Arts (B.A.), History
Lighthouse Labs April 2014 - Present
LeftStuff July 2015 - Present
Cedars Online February 2013 - May 2014
4mojo September 2011 - May 2014
Nickler September 2011 - May 2014
Vancouver Film School 2011 - February 2013
MetroLeap Media Inc. August 2009 - September 2011
B-Well Health Brands, Inc November 2008 - May 2009
Riverstyx Internet November 2007 - November 2008
NCO Customer Management, Inc. 2002 - 2007
Skills
jQuery, PHP, Web Development, HTML, JavaScript, MySQL, XML, CSS, Agile, AJAX, Wordpress, Software Development, SQL, Linux, Scrum, OOP, CouchDB, Memcached, Database Design, Node.js, PhoneGap, Git, Apache, Perl, REST, Ruby on Rails, Subversion, Ruby, LAMP, Web Applications, WordPress, Github, HTML5, Agile Methodologies, JQuery
Education
Columbus State University 1991 — 1996
BMA, Music Performance
Jabil August 2015 - Present
Jabil September 2014 - August 2015
Jabil June 2013 - September 2014
United States Postal Service January 2013 - June 2013
NCO Customer Management, Inc. July 2005 - September 2012
Skills
Programming, Visual Studio, Microsoft Office, ASP.NET, Java, C#, Microsoft Excel, C, OOP, SQL, JavaScript, HTML, Software Development, Microsoft SQL Server, .NET, Web Services, Eclipse, Object Oriented Design, Android, ASP, Android Development, Web Applications, Subversion, Web Development, jQuery, Software Documentation, IIS, T-SQL, MySQL, Software Engineering, CSS, JSON, LINQ, Computer Science, AJAX, Agile Methodologies, Scrum, Certified..., Salesforce.com..., Testing, Customer Service, C
Education
University of South Florida - Tampa 2011 — 2013
Bachelors, Computer Science, 3.02
University of South Florida 2011 — 2013
Bachelor of Science (B.S.), Computer Science
RBC July 2011 - Present
Bell Canada subsidiary Virgin Mobile July 2008 - July 2011
3 Tier Logic March 2011 - May 2011
BCR January 2011 - May 2011
Canada Floral Greens August 2007 - May 2008
NCO Customer Management, Inc. February 2006 - February 2007
Skills
Leadership, Sales, CRM, Management, Marketing, Customer Service, Sales Operations, Business Development, Cold Calling, Marketing Management, Marketing Strategy, New Business Development, Social Media, Negotiation, Time Management
Education
British Columbia Institute of Technology 2006 — 2011
Business Diploma, Marketing Management Professional Sales
British Columbia Institute of Technology 2006 — 2011
Marketing and Professional Sales, Marketing/Marketing Management, General
M33 Integrated Solutions August 2013 - Present
M33 Integrated Solutions December 2011 - August 2013
NCO Customer Management, Inc. June 2008 - August 2011
American Express June 2006 - May 2008
Skills
Logistics, Truckload, LTL, Customer Service, Customer Satisfaction, Hospitality, Training, Process Improvement, Supply Chain, Shipping, Transportation..., 3PL, Transportation, Purchasing, Inventory Management, Logistics Management
Education
Guilford Technical Community College 2013 — 2016
Associate's degree, Psychology
NCO Customer Management, Inc. January 2002 - Present
Geary County District Court September 1988 - September 2001
Skills
Call Centers, Workforce Management, BPO, Trials, Outsourcing, Performance Management, Operations Management, Customer Satisfaction, Recruiting, Process Improvement, Customer Experience, Vendor Management, Call Center Development, Employee Relations, Customer Retention
Education
Junction City High School 1980 — 1984
HighSchool Diploma, General
Cloud County Community College
No degree, Business Management
NCO Customer Management, Inc. November 2011 - Present
Lockheed Martin April 2006 - July 2011
PEAK Technologies, Inc. July 1997 - November 2004
Education
Morgan State University 1991 — 1996
Bachelor of Science (BS), Management Information Systems, General
Strayer University-Maryland
BC Housing June 2014 - Present
BC Housing March 2013 - June 2014
BC Housing June 2012 - March 2013
NCO Customer Management, Inc. June 2003 - June 2012
Skills
Analysis, Data Analysis, Management, Team Leadership, Project Management, Process Improvement, Troubleshooting, Change Management, Business Analysis, Software Documentation, Workforce Management, Call Center, Customer Service, Research, Windows, SQL, Access, Visio, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Photoshop, Microsoft Office, Avaya, ETL Tools, IBI Webfocus, Call Centers, Performance Management, PS Query, Business Process..., Quality Assurance, Business Intelligence, Project Planning, Requirements Gathering, Program Management, SharePoint, Outsourcing, Requirements Analysis, BPO, Operations Management, Leadership, CRM, Team Building, Business Process, Training, Customer Experience, Telecommunications, Cross-functional Team..., Stakeholder Management
Education
City University of New York City College 1994 — 1998
Bachelor of Engineering (B.E.), Electrical Engineering
Southeast Community College July 2014 - Present
NCO Customer Management, Inc. October 2011 - January 2014
Crown Poly March 2006 - February 2009
Skills
Training, Education, People Development, Event Management, Small Business, Call Centers, Employee Relations, Workforce Management, Performance Management, Employee Training, Staff Development
Education
Missouri Western State University 2010 — 2011
Secondary Education and Teaching
University of Nebraska at Kearney 1992 — 1996
Bachelor of Arts (B.A.), English Language and Literature, General
NCO Customer Management, Inc. August 2001 - Present
Skills
Call Centers, Workforce Management, BPO, Performance Management, Training, Outsourcing, Customer Experience, Customer Satisfaction, Operations Management, Process Improvement, Employee Relations, Employee Training
Education
Averett University 2000 — 2002
Master of Business Administration (MBA)
Old Dominion University 1990 — 1994
Bachelor of Science (BS)
Level One, LLC October 2012 - Present
Bank of America April 2011 - December 2012
Bank of America Home Loans 2011 - 2012
NCO Customer Management, Inc. July 2010 - August 2011
Skills
Mortgage Servicing, World Class Customer..., Technical Support, Call Center, Phone Etiquette, Microsoft Office, Collections, Sales
Education
Old Dominion University 2007 — 2010
Sociology
Virginia State University 2005 — 2007
Sociology
C L CHAVERS ACQUISITIONS / HOUSES AND LAND ACQUISITIONS LLC January 2006 - Present
ManpowerGroup/Hewlett Packard-Houston, Tx. February 2010 - October 2010
NCO Customer Management, Inc. September 2008 - May 2009
Skills
Administration/Customer..., Real Estate Investment, Marketing, Selling, Real Estate Transactions, Investors, Property, Rentals, Business, Troubleshooting, Investment Properties
Education
St Ignatius College Preparatory 1972 — 1975
H. S. Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
University of La Verne
Portfolio Recovery Associates November 2012 - Present
trg tech 2011 - October 2012
NCO Customer Management, Inc. October 2010 - February 2011
Skills
Microsoft Office,..., Call Centers, Customer Service, Outlook, Management, Troubleshooting, Leadership, Time Management, Applicant Tracking..., Microsoft Word, Program Management, Talent Acquisition
Education
Strayer University 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration/ Healthcare
Thomas Nelson Community College 2004 — 2009
Associate's degree, Social Sciences
Woodside High School 1999 — 2003
Diploma, High School/Secondary Diplomas and Certificates, 12
S&B February 2015 - September 2015
Marlin Business Services Corp December 2014 - February 2015
The Senior Resource Group, LLC June 2014 - August 2014
NCO Customer Management, Inc. March 2014 - April 2014
New Jersey Motor Vehicle Comm October 2013 - December 2013
The Solid Wood Cabinet Company January 2013 - July 2013
Fox School of Business at Temple University January 2010 - May 2012
Skills
Have General knowledge..., Speak fluent in..., Have Prepared Taxes for..., Accounting, PowerPoint, Microsoft Office, Microsoft Word, Research, Higher Education, Student Affairs, Access
Education
Temple University - Fox School of Business and Management 2010 — 2012
Bachelor’s Degree, Accounting and Related Services, 2.82
Community College of Philadelphia 2004 — 2008
Associate's degree, Business Administration and Management, General
George Washington High School 1999 — 2003
High School, Hotel, Motel, and Restaurant Management, 3.0
George Washington High School
George Washington High School
NCO Customer Management, Inc. November 1997 - Present
Spencer Gifts 1987 - Present
Skills
BPO, Call Centers, Workforce Management, Team Building, Customer Satisfaction, Process Improvement, Training, Outsourcing, Leadership, Team Management, Avaya
Education
Southern Wesleyan University 2006 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General
Hampton Chevrolet Mazda January 2014 - Present
US Army April 2010 - Present
Aaron's, Inc March 2013 - January 2014
CRGT August 2012 - March 2013
Sprint Nextel June 2011 - August 2012
NCO Customer Management, Inc. January 2008 - February 2011
Skills
Microsoft Word, Microsoft Excel, Microsoft Lync, Microsoft Meeting, Microsoft Powerpoint, Home Networking, Communications Security, Maneuver Control Systems, Tactical Internet..., Systems Integrations, Routers, Computer Hardware, Active DoD Secret..., Self-driven, Highly articulate, Creative, Excellent written and..., Working towards A+..., Working towards..., Working Towards..., Sales, Automotive, Automotive Sales...
Education
Thomas Nelson Community College 2007 — 2008
Information Technology
Kecoughtan High School 2002 — 2007
High school Diploma, High School/Secondary Diplomas and Certificates
SNC-Lavalin May 2013 - February 2015
NCO Customer Management, Inc. June 2008 - June 2012
Skills
Allocation des coûts, Comptabilité du..., Service à la clintèle, Coaching, Gestion de projet, Microsoft Word, PowerPoint, Analyse financière, Management, Service client, Budgets, Microsoft Excel, Français, Microsoft Office
Education
Université de Montréal - HEC Montréal 2010 — 2012
Certificat d'accès aux professions comptables, CMA, comptabilité
Université du Québec à Montréal / UQAM 2004 — 2007
B.A.A, Finance
Aetna September 2008 - May 2015
NCO Customer Management, Inc. July 2006 - July 2008
Target November 2005 - February 2006
US Support Company February 2005 - April 2005
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Type 45 wpm, Problem Solving, Health Insurance, Call Center, Medical Billing, Management, Team Building, Telephone Skills, Customer Service, Call Centers
Education
Kingwood Community College 2006 — 2008
Certification, Medical Office Management/Administration
Northwestern State University 2003 — 2006
Bachelor of Liberal Arts, Psychology
Verizon Wireless June 2013 - Present
Unattached Athlete 2009 - May 2014
NCO Customer Management, Inc. August 2010 - 2011
Education
Howard University
Bachelor of Business Administration (B.B.A.), International Business/ Marketing
UHS March 2012 - Present
NCO Customer Management, Inc. January 2004 - March 2012
Education
Lansdale School of Business 2009 — 2012
Wissahickon High School 1991 — 1995
NCO Customer Management, Inc. October 2009 - Present
Harris Teeter December 2007 - August 2009
Education
UNC Charlotte 2004 — 2011
BA, Communication and Womens Studies
UnitedHealthcare October 2011 - Present
NCO Customer Management, Inc. June 2011 - October 2011
NCO Customer Management, Inc. December 2006 - June 2011
NCO Customer Management, Inc. April 2006 - December 2006
Skills
HIPAA, Healthcare, Customer Service, Management, Microsoft Excel, Leadership, Strategic Planning, Project Management, Process Improvement, Microsoft Word, Insurance, Team Building, Call Centers, Customer Satisfaction, Training, Customer Experience, Outlook, Access, Customer Retention
Education
Rockingham Community College 2003 — 2004
Cosmetology, Barber/Styling, and Nail Instructor
Appalachian State University 2002 — 2003
John M. Morehead High School 1997 — 2001
High School/Secondary Diplomas and Certificates
Blue Cross Blue Sheild of South Carolina August 2012 - Present
Kraft Foods Group March 2010 - January 2011
NCO Customer Management, Inc. March 2008 - April 2010
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Team Building, Human Resources, Employee Benefits, Employee Relations, Personnel Management, Employee Training, Leadership, Recruiting, Training
Education
Webster University 2013 — 2015
Master of Arts (M.A.), Human Resources Management/Personnel Administration, General
Norfolk State University 2000 — 2005
Bachelor of Arts (B.A.), Public Administration
the family ark 2010 - 2012
Portfolio Recovery Associates, Inc. September 2009 - July 2010
NCO Customer Management, Inc. November 2007 - August 2008
Skills
Customer Service, Multi Tasking, Strategic Communications, Microsoft Office, Typing
Education
Norfolk State University 2003 — 2005
Registered Nursing/Registered Nurse
Blinds.com (A Home Depot Company) August 2014 - Present
The Home Depot March 2012 - August 2014
NCO Customer Management, Inc. January 2003 - March 2012
NCO Customer Management, Inc. January 2003 - March 2012
QWEST COMMUNICATIONS CORP January 2002 - January 2003
NCO Group January 2001 - January 2002
MCI January 1999 - January 2001
Skills
CRM, Business Process..., Call Centers, Workforce Management, Management, Leadership, Customer Experience, Contact Centers, Strategy, BPO, Operations Management, Performance Management, Business Analysis, Process Improvement, Vendor Management, Customer Satisfaction, Outsourcing, Call Center, Strategic Planning, Customer Retention, Analytics, Sales, Call Center Development, P&L Management, Quality Assurance, Avaya, Inbound Marketing, IEX, Cross-functional Team..., Business Operations..., Business Strategy, IEX Total View, Telemarketing, COPC, Forecasting, Project Planning, Contact Center, Planning Budgeting &..., NICE Call Recording, eWFM, Financial Reporting, Analytic Reporting, Chat, Social Media Strategist, Social Media Integration, Salesforce.com..., Social CRM, Insourcing, Interconnected Retail, Customer
Education
University of Phoenix
Bachelor's Degree, Business/Marketing/Digital Marketing
The Daily Planet November 2011 - Present
Little Ceasars September 2010 - Present
Great Canadian Cleaning October 2009 - August 2010
Flowers by Sarniaweddings May 2009 - September 2009
NCO Customer Management, Inc. February 2007 - August 2007
Education
Fanshawe College 2007 — 2009
Multi-Media Design and Prodection
Carolinas Healthcare System February 2012 - Present
Cengage Learning October 2012 - February 2013
Author Harry J Rosenblatt May 2010 - October 2012
Hewlett-Packard October 2011 - February 2012
NCO Customer Management, Inc. July 2011 - November 2011
MyGait September 2010 - May 2011
Central Piedmont Community College May 2008 - December 2010
Miles Employee Benefits Consulting December 2007 - July 2008
Lowe's Home Improvement March 2005 - December 2007
Lowe’s Home Improvement March 2005 - April 2006
Skills
Windows Server, Team Building, Mac OS X, Troubleshooting, Management, Wordpress, PowerPoint, Research, XHTML, Sales, Web Design, Technical Writing, HTML, Inventory Management, Process Improvement, SharePoint, Recruiting, Customer Service, Team Leadership, Analysis, Strategic Planning, Microsoft Excel, Leadership, Graphic Design, XML, Access, Microsoft Office, Public Relations, Time Management, Adobe Creative Suite, Technical Support, Project Management, Coaching, Microsoft Word, Databases, Social Media, Process Scheduler, Public Speaking, Network Security, Visio, Outlook, SQL, Training, Computer Hardware, Software Documentation, Budgets, Networking, Customer Satisfaction, Windows, JavaScript
Education
Capella University 2010 — 2016
Doctor of Philosophy (Ph.D.), Information Technology Education, Current Student
Central Piedmont Community College 2008 — 2010
Associate, Computer Information Technology
University of Phoenix 2003 — 2005
MBA, Healthcare Management
West Virginia University 1994 — 1998
Bachelor of Arts, Political Science-- Government and Business
NCO Customer Management, Inc. March 2009 - Present
Thermo Fisher Scientific June 2006 - October 2007
Cardinal Health December 2004 - October 2006
Skills
Management, Training
Education
McHenry County College 2001 — 2004
Fine/Studio Arts, General
NCO Customer Management, Inc. June 2014 - January 2015
GENPACT 2012 - 2012
Instituto Guatemalteco Americano February 2010 - April 2011
Skills
Microsoft Office, Photoshop, Illustrator, Dreamweaver, 3D Studio Max, InDesign, Adobe Audition, Adobe Freehand, Microsoft Excel, Microsoft Word, Internet, Social Media Marketing, Facebook, Fashion Design, Photography, Poetry, Web Design, Paint, handycrafts, Twitter
Education
Universidad del Istmo 2013 — 2013
Diplomado, Marketing Relacional e Interactivo
Universidad Galileo 2007 — 2011
Licenciatura, Comunicacion y diseño gráfico
Cone Denim Entertainment Center April 2015 - Present
Crumley Roberts, LLP July 2012 - April 2015
Planet Fitness 2009 - 2012
NCO Customer Management, Inc. September 2000 - December 2008
Skills
Customer Service..., Customer Service..., Conflict Resolution, Facilities Management, Customer Service, Fitness Training, Personal Training, Hands-on Training, Point of Purchase, Electronic Funds..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Training Facilitation, Policy, Team Leadership, Management, Marketing Strategy
Education
North Carolina A&T State University
NCO Customer Management, Inc. September 2011 - December 2012
AL-AMIN GROUP OF INDUSTRIES January 2010 - December 2010
Skills
Call Centers, Customer Experience, Customer Support, Customer Satisfaction, Chemical Engineering, Telemarketing, Customer Retention, Service Delivery, Workforce Management, Microsoft Office, AutoCAD, Programming, Microsoft Excel, P&ID development, Quality Control, Quality Assurance, Teamwork, Process Engineering, Team Leadership, Project Management
Education
University of Ottawa / Université d'Ottawa 2013 — 2014
Master of Engineering (M.Eng.), Chemical Engineering
Noakhali Science And Technology University 2006 — 2010
Bachelor of Science (B.Sc.), Applied Chemistry And Chemical Engineering
chittagong college 2003 — 2004
Higher Secondary School Certificate., Science
ARAMARK October 2013 - Present
Guilford Health Care Center December 2008 - October 2013
NCO Customer Management, Inc. March 2008 - December 2008
NCO Customer Management, Inc. October 2005 - March 2008
Skills
Employee Relations, New Hire Orientations, Customer Satisfaction, Training, Workers Compensation, Benefits Administration, Conflict Management, HR Policies, Onboarding, Deferred Compensation, HRIS, Employee Engagement, FMLA, Payroll, Job Fairs, Taleo, Job Evaluation, EEO, Background Checks, Employee Training, PeopleSoft, Exit Interviews, Interviews, Human Resources, Talent Acquisition, Applicant Tracking..., EEOC, Workforce Planning, Performance Appraisal, College Recruiting, Conflict Resolution, Hiring, Job Descriptions, Personnel Management, Succession Planning, Talent Management, Affirmative Action, Staff Development, Grievances, Compensation, Employee Recognition, I-9 Compliance, Strategic HR, OFCCP, Compensation Structures, HR Project Management, Career Counseling, Temporary Placement, Compensation
Education
Strayer University (DC) 2007 — 2010
Master of Business Administration, Human Resource Management
North Carolina Agricultural and Technical State University 1999 — 2003
Bachelor of Arts, History
SOZO Global September 2013 - Present
SOZO Global July 2011 - Present
National Instruments August 2009 - July 2011
Resource Staffing/Datacert July 2008 - February 2009
RESOURCE STAFFING/VALASSIS September 2007 - April 2008
NCO Customer Management, Inc. September 2005 - September 2007
NCO Customer Management, Inc. June 2000 - September 2005
Skills
Customer Service, Sales, Team Building, Training, Leadership, Management, Sales Management, Marketing Strategy, Strategic Planning, Marketing, Social Media Marketing, Social Media, Team Leadership, Microsoft Office, Direct Sales, Small Business, Recruiting, Customer Satisfaction, Microsoft Excel, Process Improvement, PowerPoint, Sales Process, Event Planning, Outlook, Project Management, Exceed Sales Goals, Organization, Supervisory Skills, IT Operations, Sales Support Tools, HTML, Web Design, Windows, Escalation Resolution, Chargebacks, Process Implementation, Sales Process..., Customer Engagement, Long-term Customer..., Customer Retention, Customer Support, International Sales, IT Solutions, Spanish-speaking, Start-ups, Business Development, Business Process...
Education
Lee College 2012 — 2014
Applied Science – PT2, Process Technology
Robert E Lee High School 1998 — 2001
Diploma
Tidewater Community College August 2012 - Present
Tidewater Community College January 2011 - Present
Diamond Monroe Management August 2011 - January 2012
NCO Customer Management, Inc. January 2008 - January 2010
NCO Customer Management January 2008 - January 2010
West Corporations January 2006 - January 2008
Skills
Public Relations, Data Entry, Non-profits, Public Speaking, Research, Training, Program Management, Editing, Customer Service, Human Resources
Education
Tidewater Community College 2011 — 2014
Associates of Science, Social Science
Tidewater Community College 2011 — 2012
Associate of Science (A.S.), Social Science, 3.8
Booker T.Washington High School 1999 — 2003
High School Diploma, High School/Secondary Diplomas and Certificates, 3.0
CPACinc July 2015 - Present
Advanced Call Center Technologies, LLC July 2014 - May 2015
Digital Solutions Group January 2010 - July 2014
M86 Security, now part of Trustwave March 2004 - December 2009
M86 Security, now part of Trustwave March 2004 - January 2007
Public Motors January 2002 - March 2004
NCO Customer Management, Inc. January 1999 - January 2002
Skills
Cloud Computing, SaaS, Information Technology, Channel Sales, New Business Development, Enterprise Software, Business Development, Management, Sales Operations, Lead Generation, Sales Process, Solution Selling, E-commerce, Direct Sales, Marketing Strategy, Sales Management, Strategic Partnerships, Salesforce.com, Advertising Sales, Web Analytics, Channel Partners, Business Analysis, Partner Management, SEO, International Sales, Online Advertising, Microsoft Technologies, Web Analytics..., Employee Training, Online Marketing, Team Building, Product Marketing, Customer Service, Web 2.0, Web Marketing, Telemarketing, Sales, CRM, Marketing, Account Management, Training, Forecasting, Start-ups, PPC
Education
Keller Graduate School of Management of DeVry University 2004 — 2008
Business Administration and Management, General
Wyndham Vacation Ownership August 2009 - Present
Target October 2013 - September 2015
NCO Customer Management, Inc. 2007 - 2008
Circuit City November 2003 - April 2007
Cold Stone Creamery June 2002 - February 2005
Skills
Hotels, Hospitality Management, Hospitality, Hospitality Industry, Hotel Management, Food & Beverage, Front Office, Resorts, Pre-opening, Banquets, Restaurants, Micros, Rooms Division
Education
University of Central Florida 2008 — 2013
Bachelor of Business Administration (B.B.A.)
Denbigh High
Energy Transfer April 2015 - Present
Kwicketgames.com 2014 - Present
SunocoLP October 2014 - April 2015
Susser Petroleum Partners October 2013 - October 2014
Woodforest National Bank November 2011 - October 2013
NCO Customer Management, Inc. April 2011 - November 2011
NCO Customer Management, Inc. October 2009 - March 2011
NCO Customer Management, Inc. September 2010 - December 2010
NCO Customer Management, Inc. August 2009 - October 2009
Ink Plus! - Computer Consumables & Accessories, Hilton, KwaZulu Natal, South Africa January 2005 - June 2007
Skills
Active Directory, Alteris, Computer Hardware..., Customer Service, HTML, ITSM, Microsoft Office, Microsoft System Center, PC Hardware Upgrade, PC Software Install, Remote Desktop, Social Media, Software Installation, Technical Support, Troubleshooting, VPN, Training, Altiris, IT Service Management, Team Building, Call Center, Management, PowerPoint, Computer Hardware, Sales, Hardware, Install, Microsoft Excel, Windows 7, Upgrades, Wordpress, Leadership, Microsoft Word, Web Design, Outlook, Customer Satisfaction, Call Centers, Operating Systems, Help Desk Support, Process Improvement, Cisco Technologies, Software Documentation, Telecommunications, Printers, WordPress
Education
Damelin 2001 — 2001
Certificate, A+ Diploma
Damelin 1996 — 1996
Certificate, HTML Web Development
Linpark 1990 — 1995
Kranskop Primary
Disclosed September 2013 - Present
Albaad USA Inc. September 2012 - December 2012
NCO Customer Management, Inc. January 2007 - May 2012
NCO Group March 2002 - May 2012
Skills
Call Centers, Employee Relations, Benefits Administration, Customer Satisfaction, Customer Service, Training, Recruiting, HR Policies, Onboarding, Coaching, Access, Time Management, Microsoft Excel, Human Resources, Microsoft Office, Team Building, Leadership, Microsoft Word, Management, Interviews, Performance Management, HRIS, Public Speaking, Talent Acquisition, PowerPoint, Leadership Development, Applicant Tracking..., Organizational..., Hiring, Employee Training, Employee Engagement, Employee Benefits, Outlook, Process Improvement, Team Leadership, Strategic Planning, Policy, Personnel Management, New Hire Orientations, Conflict Resolution, Succession Planning, Sourcing, Teamwork, Job Fairs
Education
Strayer University 2014 — 2016
Master of Public Administration (M.P.A.), Public Administration
Strayer University (DC) 2011 — 2014
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
North Carolina A&T State University
Bachelor of Science (BS), Business Information Technology
Freedom Furniture and Electronics May 2014 - Present
Sprint January 2013 - December 2013
trg tech June 2012 - January 2013
Cox Communications October 2011 - February 2012
NCO Customer Management, Inc. October 2008 - February 2011
Skills
Customer Service, Call Centers, Training, Microsoft Office, Customer Retention, Sales, Management, Strategic Planning, Project Management, New Business Development, Sales Management, Marketing, Negotiation, Analysis, Retail, Customer Satisfaction
Education
Walden University 2015 — 2019
Bachelor of Arts (B.A.), Criminal Justice and Corrections
Elizabeth City State University 2005 — 2008
Criminal Justice and Corrections
Any Lab Test Now November 2013 - Present
Any Lab Test Now January 2015 - June 2015
DaVita March 2013 - October 2013
NCO Customer Management, Inc. July 2011 - August 2012
Skills
Phlebotomy, Patient..., Healthcare, CPR Certified, Medical Terminology, Hospitals, Phlebotomy, Healthcare Management, HIPAA, Patient Safety, Medical Records, EMR, Medical Billing
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Bachelor of Business Management, Health/Health Care Administration/Management
Sanford-Brown College-Houston 2012 — 2013
Certification, Dialysis Technician
San Jacinto College 2011 — 2011
Certification, Phlebotomy Technician/Phlebotomist
Newell Rubbermaid July 2012 - Present
NCO Customer Management, Inc. October 2005 - May 2012
Skills
Employee Relations, Performance Management, HR Policies, Coaching, Talent Management, Deferred Compensation, Employee Engagement, Background Checks, Talent Acquisition, FMLA, Human Resources, Training, Call Centers, Job Fairs, Leadership Development, Temporary Placement, Contract Recruitment, Resume Writing, Leadership, Screening Resumes, Succession Planning, Payroll, Organizational..., HRIS, Conflict Resolution, Personnel Management, Internet Recruiting, College Recruiting, Change Management, Customer Retention, Sourcing, Interviews, Employee Training, Technical Recruiting, Team Building, Hiring, Screening, Applicant Tracking..., Management, Performance Appraisal, Process Improvement, Time Management, Workforce Planning
Education
Guilford Technical Community College 2011 — 2012
Business Administration Human Resources Management
T.Wingate Andrews High School 1989 — 1993
Heart of America Home Health Care January 2010 - Present
NCO Customer Management, Inc. June 2008 - December 2009
Assurant Employee Benefits March 2006 - January 2008
Connex International March 2003 - March 2006
Harte-Hanks Direct Marketing January 2000 - January 2003
Afni 1997 - 2000
Skills
Customer Relations, Staff Development, Performance Management, Call Center, Healthcare, Home Health Agencies, Operations Management, New Business Development, Small Business, Process Improvement, Customer Satisfaction, Training, CRM, Team Building, Leadership, Forecasting, Sales, Coaching, Change Management, Budgets, Recruiting, Sales Management, Project Planning, Analysis, Customer Service, Account Management, Contract Negotiation, Time Management, Marketing Strategy, Sales Operations, Leadership Development, Interviews, Cross-functional Team..., Management, Microsoft Excel, Call Centers, Quality Assurance, Human Resources, Strategic Planning, Public Speaking, Employee Benefits, Team Leadership, Program Management, Customer Retention, Start-ups, Marketing, Insurance, Vendor Management, Business Development, Organizational...
Education
Park University 2011 — 2012
Bachelors of Science, Management - Health Care
University of Kansas 1993 — 1995
English
University of Missouri-Columbia 1989 — 1989
Johnson County Community College 1991 — 1994
Associate's Degree, Business
Shawnee Mission Northwest
Tucson Christian School
NCO December 2002 - Present
NCO Customer Management, Inc. February 2005 - November 2009
Skills
BPO, Call Center, Operations Management, Outsourcing, Vendor Management, CRM, Call Centers, Customer Satisfaction
Education
Bangalore University
Bachelor of Commerce (B.Com.), Accounting and Business/Management
American Eagle Outfitters November 2012 - Present
NCO Customer Management, Inc. October 2014 - June 2015
Sports Endeavors June 2014 - October 2014
IZOD April 2011 - August 2012
IZOD February 2012 - July 2012
Bass January 2012 - March 2012
IHOP December 2010 - April 2011
Skills
Cashiering, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Web Browsing, Retail Displays, Sales, Visual Merchandising, Merchandising, Retail, Retail Sales, Teamwork, Window Displays, Loss Prevention, PowerPoint, Store Management, Outlook, Cash Register, Store Operations, Merchandise Planning, POS, Fashion, Assortment, Shrinkage, Apparel, Inventory, Styling
Education
Grand Canyon University 2014 — 2015
Theology with an Emphasis in Biblical Studies
University of Phoenix 2011 — 2012
Administrative Records (Medical Billing/Coding)
North Carolina Central University 2009 — 2010
Pre-Medicine/Pre-Medical Studies
HS - High School 2005 — 2009
HS Diploma, Honors
Intrepid Insurance Solutions October 2007 - Present
Corporate Call Center May 2007 - Present
Harte-Hanks March 2006 - August 2006
MRS Associates March 2004 - August 2005
Penncro Associates, Inc. March 2001 - May 2003
MarCom December 1999 - August 2000
NCO Customer Management, Inc. March 1998 - September 1999
Skills
Insurance, Medicare, Life Insurance, Healthcare, Universal Life, Call Centers, Brokers, Long-term Care, Sales, Health Insurance, Disability Insurance, Fixed Annuities, Term Life Insurance, Program Management, Medicare Part D, Employee Benefits, Marketing, Customer Service, Customer Retention
Education
Temple University - Fox School of Business and Management 1997 — 1999
Abraham Lincoln High School 1993 — 1997
Carolina Placement, Inc July 2010 - Present
MOUNTAIN, LTD. September 2011 - January 2012
US Airways March 2011 - August 2011
NCO Customer Management, Inc. September 2010 - March 2011
Pacific Grove Unified School District February 2007 - August 2010
Monterey Peninsula Unified School District March 2004 - February 2007
Education
Monterey Peninsula College 2004 — 2010
Child Development, ASL, Theater & Dance
Interactua Movil January 2015 - Present
Widefense January 2015 - Present
Haven Capital January 2015 - Present
WAU MOVIL March 2012 - August 2014
Mybestmeeting.com February 2012 - November 2013
NCO Customer Management, Inc. October 2011 - March 2012
Ernst & Young January 2008 - July 2011
Skills
Recruitment/Retention, Employee Selection, Organizational..., Leadership Development, Training & Development, Perfomance Management, Employee Benefits, Compensation..., Labor Relations, Labor Management, Employee Relations, Conflict Management, Competence Management, HR Policies, Corporate Culture, Change Management, Performance Management, Recruiting, Personnel Management, Employee Training, Competency Management, HR Consulting, Talent Management, Employee Engagement, Organizational Design, Succession Planning, Administration, Talent Acquisition, Policy, HR Transformation, Assessment Center, Performance Appraisal
Education
Colegio Americano Guatemala
Universidad Rafael Landívar
Licenciatura, Psicologia Industrial & Organizacional
Verizon Wireless June 2011 - Present
NCO Customer Management, Inc. February 2010 - June 2011
Mesaba Airlines June 2006 - February 2010
Skills
Internships, Community Outreach, Hiring, Employee Relations, PeopleSoft, Applicant Tracking..., Interviewing, Employer Branding, Career Pathing, Presentations, Employer Panels, Time Management, Partner Relationships, Strategic Planning, Requisition Management, High Volume Staffing, On-site Staffing, Hard to Fill Positions, Staffing Processes, Global Talent..., Full-life Cycle..., Recruiting, Interviews, Taleo, Training, Human Resources, Internet Recruiting, College Recruiting, New Hire Orientations, Talent Acquisition, Benefits Administration, Resume Writing, Temporary Placement, FMLA, Job Fairs, Onboarding, Behavioral Interviewing
Education
The University of North Dakota 2001 — 2005
B.A., Psychology
University of the Sunshine Coast 2004 — 2004
Psychology, Sociology
Mighty Taco Inc August 2012 - November 2013
NCO Customer Management, Inc. August 2011 - August 2012
Skills
Adobe Creative Suites, Sculpture
Education
Unversity at buffalo 2013 — 2015
Bachelor of Fine Arts (B.F.A.), Communication and Design, 3.268
Jamestown Community College 2005 — 2007
Associate's Degree, Fine and Studio Arts
ALGA PROCESSING LLC February 2015 - Present
McCoy's Web August 2014 - Present
NCO Customer Management, Inc. October 2013 - March 2015
E-excel Home health January 2014 - October 2014
Martin Elementary school November 2012 - May 2013
Private Owner January 2009 - November 2012
Skills
Marketing, Creative Strategy, Advertising, Creative Direction, Social Media, Survey Research, Event Planning, Customer Service, SAP, Event Management, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Outlook
Education
Lamar University 2009 — 2014
communication advertising and business marketing
United Recovery Systems LP August 2014 - Present
APAC Customer Services June 2012 - May 2014
NCO Customer Management, Inc. November 2008 - June 2012
Dell February 2008 - October 2008
Dell June 1999 - October 2008
AGLCC 2007 - 2008
Out Youth 2003 - 2008
Human Rights Campaign 2003 - 2008
HRC Austin 2005 - 2007
First USA Bank 1997 - 1999
Skills
Instructional Design, Performance Consulting, ADDIE, Leadership Development, Deployment, E-learning, Blended Learning, Adult Education, Organizational..., Training Delivery, Talent Management, Coaching, Instructor-led Training, Succession Planning, Captivate, Needs Analysis, Performance Management, Change Management, Human Performance, Instructional Technology, Blended Learning..., Learning Management, Curriculum Design, Distance Learning, Employee Engagement, Organizational..., E-learning Development, ILT, Workplace Learning, Learning Technology, Online Training, Classroom Instruction, Curriculum Development, Web-based Training, Team Building, Organizational Learning, Learning Solutions, Emotional Intelligence, 360 Feedback, Organizational Design, Strategic Planning, MBTI, Personal Development, Culture Change, Educational Technology, BPO, Call Centers, E-Learning, Leadership, Outsourcing
Education
American InterContinental University 2007 — 2009
Master of Business Administration (M.B.A.), Organizational Psychology & International Business
American InterContinental University 2005 — 2007
Bachelor of Arts (B.A.), Project Management
NCO Customer Management, Inc. November 2006 - May 2010
NCO Customer Management, Inc. November 2006 - May 2010
NCO Customer Management, Inc. November 2006 - May 2010
Quantum Learning Network February 1997 - May 2005
Skills
Team Building, Leadership Development, Call Centers, Strategic Planning, Management, Program Management, Project Management, Training, Customer Service, Quality Assurance
Education
Palomar College
Associate, Science, RN
Best Buy Canada October 2009 - Present
NCO Customer Management, Inc. September 2005 - October 2009
Education
Punjabi University 2008 — 2009
Master of Computer Applications (MCA), Computer Science
GCG 11 1994 — 1997
Bachelors in Science, Maths, Physics, Chemistry
Cycle Gear Inc. July 2012 - April 2014
The Home Depot September 2009 - June 2012
CROSSMARK January 2006 - August 2009
NCO Customer Management, Inc. June 2001 - June 2005
Skills
Merchandising, Retail, Income Statement, Inventory Management, Customer Satisfaction, Team Building, Performance Management, Sales Management, Profit, Operations Management, Customer Service, Store Management, Leadership Development, Forecasting, Sales, Coaching, Process Scheduler, Strategic Planning, Talent Management, Team Leadership, Management, Leadership, Training, Business Planning, Sales Operations, Budgets, Business Strategy, POS, Inventory Control, Customer Retention, Purchasing, Retail Sales, Visual Merchandising, Loss Prevention
Education
The University of Texas at San Antonio 2001 — 2001
Paralegal Certification
Windham Professionals, Inc. December 2014 - Present
Money Management and Business Solutions, LLC August 2014 - Present
Expert Global Solutions June 2012 - July 2014
NCO Financial Systems, Inc. June 2008 - June 2012
NCO Financial Systems, Inc. July 2007 - June 2008
NCO Financial Systems September 2006 - July 2007
NCO Customer Management, Inc. September 2005 - September 2006
NCO Customer Management, Inc. April 2005 - September 2005
NCO Customer Management, Inc. March 2004 - April 2005
Horizon Mental Health Managment, Inc. May 2001 - October 2003
Skills
Program Management, Talent Management, Vendor Management, Leadership, Performance Management, Applicant Tracking..., Recruiting, Interviews, Call Center, Human Resources, Management, Leadership Development, Employee Relations, Team Building, Coaching, Training, Customer Retention, Onboarding, Background Checks, Process Improvement, Organizational..., Change Management, Talent Acquisition, Employee Engagement, Personnel Management, Outsourcing, HR Policies, Employee Training, Succession Planning, Career Counseling, Sales, Hiring, New Hire Orientations, Sourcing, HR Consulting, HRIS, Call Centers, Conflict Resolution, Temporary Placement, College Recruiting, Resume Writing, Career Development, Workforce Planning, Strategy, Strategic Planning, CRM, Team Leadership
Education
East Carolina University 1999 — 2001
Master's Degree, Rehabilitation Counseling
Averett University 1998 — 1999
Graduate Studies: Master, Business Administration Program
Winston-Salem State University 1989 — 1993
Bachelor of Science
NCHS-East 1985 — 1989
High School
TE Management January 2009 - Present
Consumer Automotive October 2007 - Present
NCO Customer Management, Inc. January 2006 - January 2008
Education
The University of Texas at Austin
Delaware North Companies September 2013 - Present
NCO Customer Management, Inc. May 2004 - September 2013
M&T Bank June 2003 - May 2004
Tops Markets March 1998 - June 2003
Skills
Deferred Compensation, HRIS, Onboarding, Employee Benefits, Job Analysis, HR Policies, Job Evaluation, Performance Management, Succession Planning, Human Resources, Employee Engagement, Talent Management, Payroll, Job Descriptions, Employee Relations, Benefits Administration, Vendor Management, Compensation, Benefits, EEO compliance, Affirmative Action, Executive Pay, PeopleSoft, Talent Acquisition, Recruiting, Incentive Programs, Base Pay Administration, Annual Reviews, Strategic Planning, Business Strategy, Mergers & Acquisitions, Time Management, Applicant Tracking..., Defined Contribution, Career Development, Employee Training, Financial Analysis, Affirmative Action..., Leadership, FMLA, Personnel Management
Education
State University of New York at Buffalo 2010 — 2013
MBA, Business Administration
University at Buffalo 1995 — 1998
Business, Human Resources and Finance
KLN Klein Product Development 2011 - Present
Splashdown Waterparks May 2011 - September 2011
NCO Customer Management, Inc. April 2003 - April 2009
Abbotsford Campus 1995 - 1999
Skills
Graphics, Spanish, Program Management, Microsoft Office, Customer Service, Customer Relations, Budgeting, Strategic Planning, Public Relations, Online Marketing, Writing, Problem Solving, Research, Business Analysis, Photoshop, Editing, Process Improvement, Coaching, Wordpress, Sales Management, Call Center, Change Management, Event Management, Marketing Strategy, Windows, Advertising, Event Planning, Promotions, Business Process...
Education
Vancouver Film School 2002 — 2003
Diploma, Multimedia Graphic Design
Universidad Mariano Gálvez
Bachelor in Bussines Administration, Marketing
NCO Customer Management, Inc. 2009 - Present
Curtis eads/lear Stevens flight academy 2008 - Present
Sprint 2006 - 2008
Education
Franklin University 2003 — 2004
Aviation, Learning/ teaching principles basic and advanced
Delta airlines aviation academy 2000 — 2003
Aviation
Northern Kentucky University 1998 — 2001
Psychology, English, sociology, political science
Sportys' flight education 1999 — 2000
Basic aerodynamic principles, private pilot studies
Convey Health Solutions October 2014 - Present
Desert Sands Medical Office September 2013 - Present
Renzenberger, Inc. November 2010 - October 2011
NCO Customer Management, Inc. January 2009 - March 2010
NCO Customer Management August 2008 - January 2009
Skills
Call Centers, Customer Service, Customer Satisfaction, Leadership, Operations Management, Process Improvement, Coaching, Quality Assurance, Software Documentation, Training, Customer Experience, Troubleshooting, Team Leadership, Team Building, Workforce Management, Vendor Management, Outlook, Quality Management, Six Sigma, Process Scheduler, HIPAA, Social Media..., Social Media Outreach, Healthcare Management, Healthcare Compliance
Education
Ashford University 2012 — 2015
Bachelor of Arts (B.A.), Health Care Administration
Ashford University 2012 — 2015
Bachelor's degree, Health/Health Care Administration/Management
The Richardson Law Group, PLLC January 2015 - April 2015
NCO Customer Management, Inc. September 2005 - May 2012
Olsteen Staffing Services February 1999 - August 2004
Skills
Management, Customer Service, Call Centers, Customer Satisfaction, Research, Leadership Development, Team Building, Oral & Written..., Process Improvement, Outlook, Digital Imaging, Leadership, Training, Employee Relations, Research & Development, Computer skills: Word,..., Legal Research Skills, Time Management, Legal Writing, Legal Ethics &..., Legal Documents, Continuing Legal..., Strategic Planning, Public Speaking, Microsoft Office
Education
Guilford Technical Community College 2013 — 2015
Associate in Applied Science, Paralegal Technology, 3.7 GPA
North Carolina Central University 1971 — 1974
Bachelor of Arts (B.A.), Political Science/ Public Administration, 2.994
O&S Research June 2010 - February 2011
NCO Customer Management, Inc. February 2008 - March 2010
U.S. Department of State August 2005 - December 2005
Education
Hampton University 2002 — 2008
BS, Marketing
Host International of Canada November 2007 - December 2011
NCO Customer Management, Inc. January 2006 - June 2006
Skills
Budgets, Payroll
Education
Langara College 2009 — 2012
CGA student
Vancouver Community College 2006 — 2007
Diploma, Financial Management
British Columbia Institute of Technology 2005 — 2006
Financial Management, Accounting
Wesgar Industries March 2008 - June 2010
NCO Customer Management, Inc. June 2003 - November 2007
Education
2010 — 2010
Trained Human Service Worker, Social work, community, multiculturalism, diversity
Pacific Immigrant Resources Society, Vancouver BC 2006 — 2006
Community Facilitator, Social work, community, multiculturalism, diversity
Bolivariana Pontifical University, Medellín, Colombia 1998 — 2000
Master Degree: Development and Community Participation, Sociology, social work, community
Antioquia University, Medellín, Colombia 1978 — 1981
Nutritionist and Dietitian, Nutrition, dietetics, biology, anatomy
Chipotle Mexican Grill April 2012 - June 2014
SOS Employment Group, now Elwood Staffing August 2011 - January 2012
Hunter Employment Services January 2011 - April 2011
NCO Customer Management, Inc. November 2008 - May 2010
Skills
Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Sales, Public Speaking, Marketing, Event Planning, Social Media, Teamwork, Time Management, Leadership, Event Management, Team Leadership, Inventory Management, Marketing Strategy, Team Building
Education
Northern Arizona University 2011 — 2013
Bachelor's Degree, Business Administration and Management, General
Arizona Western College 2008 — 2010
Associate's Degree, Business/Commerce, General
NCO Customer Management, Inc. September 2006 - Present
Education
State University of New York College at Potsdam 1987 — 1991
BA, Economics
NCO Customer Management, Inc.
Skills
Outsourcing, Workforce Management, Process Improvement, Call Centers, Customer Satisfaction, Operations Management, Call Center, BPO, Call Center Development
Education
Ohio Dominican University 2007 — 2011
Bachelor of Science (B.S.), Business Administration, Management and Operations, 3.0
NCO Customer Management, Inc. October 2007 - June 2012
NCO Group 2005 - 2007
T-Mobile 2000 - 2004
T-Mobile 1998 - 2000
Skills
Quality Assurance, Operations Management, Program Management, Process Improvement, Management, Leadership, Training, Call Centers, Project Planning, Coaching, Customer Service, Start-ups, ITIL, Outsourcing, Vendor Management, Performance Management, Business Process..., Team Leadership
Education
Florida Atlantic University
Hospital Referral Services June 2014 - Present
NCO Customer Management, Inc. July 1997 - June 2014
MetroHealth Medical Center July 1990 - June 1997
Skills
Strategic Planning, Team Building, Process Improvement, Vendor Management, P&L Management, Account Management, Revenue Cycle, Performance Improvement, EMR, Medicare, Customer Service, Hospitals, Healthcare, HIPAA, Healthcare Management, Managed Care
Education
Lakeland Community College 1987 — 1997
Business Associates in Business, Business Administration and Management, General
NCO Customer Management, Inc. May 2011 - Present
Financing Alternatives, Inc June 2004 - October 2007
Gateway February 2000 - April 2004
Skills
Call Center, Data Entry, Outlook, Customer Service, PeopleSoft, Employee Relations, Access, Workforce Management, Microsoft Excel, Benefits Administration, Taleo
Education
Plymouth State University 1995 — 1999
Newmarket Jr.Sr. High School 1991 — 1995
Carolina Biological Supply Company April 2015 - Present
ARAMARK Refreshment Services November 2014 - April 2015
Ralph Lauren August 2013 - September 2014
NCO Customer Management, Inc. September 2002 - June 2012
Wyndham Worldwide January 1998 - July 2001
Armstrong-Berger, Landscape Architects April 1994 - November 1997
Central Dallas Association October 1983 - June 1991
Skills
Customer Service, Data Entry, Medical Admissions..., Medical Transcription, Process Scheduler, Call Center, Employee Relations, Customer Service Email, Live Chat, Microsoft Office, Bookkeeping, Event Planning, Animal Welfare, Volunteering
Education
Guilford Technical Community College 2013 — 2017
Associate (pending), Paralegal
Stenographic Institute of Texas 1976 — 1978
2 years of study including Business Law, Court Reporting
Vietnam Era Veteran - Honorable Discharge 1971 — 1975
Administrative Specialist, Administrative Specialsit, Sergeant (E-4)
Ragsdale High School 1969 — 1971
High School Diploma
NCO Customer Management, Inc. 2011 - 2012
Kohl's Department Stores October 2010 - February 2011
Meador Staffing Services March 2007 - February 2009
Skills
Customer Service, Data Entry, Organization, Problem Solving, Reliability, Always Punctual, Communication, Windows 7, Microsoft Office, Computer Proficiency
Education
Klein Collins High School 2003 — 2006
Sam Houston State University
NCO Customer Management, Inc. 2007 - 2009
Skills
oil changes, brakes, tune ups, type 35 wpm
Education
Lincoln College of Technology-Melrose Park 2010 — 2012
Associate of Science (A.S.), Automotive Engineering Technology/Technician
Blue Cross and Blue Shield of North Carolina August 2014 - Present
NCO Customer Management, Inc. May 2003 - August 2012
Skills
Customer Escalation..., Customer Service..., Microsoft Word, Customer Service, Face-to-face Training, Customer Satisfaction, Training, Call Centers, Data Entry, Troubleshooting, IEX Total View, Problem Solving, Microsoft Excel
Education
Guilford Technical Community College 2013 — 2014
Computer and Information Sciences and Support Services, 3.75