NCO Financial Systems
Industry: Company
DescriptionHeadquarters: Horsham, Pennsylvania, United States Founded: 1926 Parent organizations: TRANSWORLD SYSTEMS INC, Subsidiaries: NCO Financial Services Inc,
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NCO Financial Systems Employees
Convey Health Solutions August 2012 - Present
Lowe's Home Improvement August 2008 - September 2010
NCO Financial Systems January 2005 - June 2007
Skills
Customer Service, Bilingual, Telemarketing, Sales, Processing..., Computer Literate, Terminology, Transcribe Physician..., Pharmacy Calculations, Dosage Forms, Trade/Generic Drugs, Routes of Administration, Abbreviations, Prescription Processing, Unit Dose Process
Education
Anthem College-Phoenix 2013 — 2014
Associate's degree, pharmacy technician, 3.1 GPA
Whitfield Foods July 2015 - Present
C.A.P.C.S March 2015 - July 2015
Montgomery Cancer Center May 2014 - March 2015
All Med Physicians May 2011 - May 2014
Aflac September 2009 - November 2011
NCO Financial Systems October 2008 - September 2009
Jackson Thornton 2008 - 2008
Cornerstone Classical Christian Academy August 2005 - May 2006
OSI August 2002 - June 2005
Skills
Recruiting, Human Resources, Payroll, Event Planning, Employee Benefits, Benefits Administration, Employee Relations, Applicant Tracking..., Time Management, Onboarding, Training, New Hire Orientations, FMLA, HR Policies, HRIS, Employee Engagement, Job Descriptions, Exit Interviews, ADP Payroll, Open Enrollment, Career Development, Coaching, Deferred Compensation, College Recruiting, Hiring, Internet Recruiting, Interviews, Labor Relations, Leadership, Leadership Development, Organizational..., Performance Management, Personnel Management, Resume Writing, Staffing Services, Succession Planning, Talent Acquisition, Talent Management, Technical Recruiting
Education
Troy University 2014 — 2016
Masters Human Resource Management, Human Resources Management/Personnel Administration, General
Auburn University at Montgomery 1999 — 2005
BLA, Art History
Auburn University at Montgomery
Masters in Liberal Art, Art History
Treystar April 2015 - Present
K and S Vending January 2014 - April 2015
Ropes Courses Inc April 2013 - October 2013
Dimplex Thermal Solutions November 2011 - April 2013
PNC September 2000 - October 2011
NCO Financial Systems May 1996 - September 2000
Skills
Customer Service, Microsoft Office, Pay Close Attention to..., Organization, Management, Customer Satisfaction, Process Improvement, Time Management, Training, Data Entry, Leadership, Outlook, Team Building, Troubleshooting, Sales, Teamwork, Operations Management, Recruiting, Team Leadership, Microsoft Excel, Change Management, PowerPoint, Microsoft Word, Project Management, Coaching
Education
Baker College Business and Corporate Services 2010 — 2015
Still Attending, Business Administration and Management, General
Metropolitan Community College-Kansas City April 2014 - Present
Heritage College & Heritage Institute October 2011 - Present
NCO Financial Systems November 2010 - November 2011
Children's Mercy Hospital March 2008 - January 2010
Truman Medical Centers February 2007 - March 2008
Skills
Certified Cpr Instructor, Instructional Skills, Supervisory Skills, Data Entry, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Customer Service, Academic Tutoring, Design Documents, PowerPoint, Cpr Certified, CPR Certified, Pharmacy, Medical Terminology, Medicine, Healthcare, Teaching, Public Speaking, Higher Education, Time Management, Leadership Development, Coaching, Program Development, HIPAA, Strategic Planning, Training, Team Building, Leadership, Staff Development, Event Planning, Research, Patient Safety, Adult Education, Data Analysis, Program Management, Critical Thinking, Grant Writing, Editing, Managed Care, Social Media, Marketing, Public Health, Healthcare Information..., Outlook
Education
Avila University
Healthcare Administration Business Management, Science
Key Bank National Association August 2005 - Present
NCO Financial Systems December 2002 - August 2005
ICT Financial Marketing Services August 1999 - December 2001
Quality Markets February 1995 - July 1999
HIV/AIDS Center December 1992 - December 1994
Skills
Banking, Management, Credit, Loans, Cash Management, Portfolio Management, Risk Management, Financial Analysis, Credit Analysis, Commercial Banking, Investments, Insurance, Commercial Lending, Credit Risk, Relationship Management, Strategic Financial..., Mortgage Lending, Project Finance, Financial Services, Consumer Lending
Education
Bryant & Stratton College 2008 — 2010
Bachelor of Business Administration, General Management
Bryant & Stratton College 1997 — 1999
Associate, Medical Office Management
2010
Bachelor, Business Administration
Sutter Health November 2014 - Present
Health Net March 2014 - June 2014
Quest Diagnostics October 2013 - February 2014
NCO Financial Systems October 2012 - June 2013
U. C. Davis January 2012 - March 2012
Bio-Data Lab January 2012 - January 2012
Dr. Alocozy October 2011 - December 2011
Promoter- Little Promotions May 2005 - July 2011
FSP/KLS AIR West Sacramento December 2003 - August 2004
Delta Dental of California Rancho Cordova August 2003 - November 2003
Skills
Medical Assisting, Phlebotomy, Medical Information..., Epic Resolute..., Insurance, Claims Handling, Cpr Certified, First Aid, AED, Vital Signs, Venipuncture, Butterfly, HIPAA, Medical Ethics, Medicare, Medical Records, EMR, EHR, Cadence, Multi Tasking, PPO, HMO, UB04, CMS-1500, EKG, Medical Terminology, Healthcare, Epic Systems, Appointment Scheduling, Health Insurance, 10 Key, Injectable, Medicaid, Phlebotomists, Revenue Cycle, Medical Office, Universal Precautions, EpicCare, Epic Prelude, Interviews, Employee Benefits, Hospitals, Medical Billing, Healthcare Management, CPR Certified
Education
Boston Reed 2011 — 2012
Diploma, Phlebotomy Technician/Phlebotomist
Charles A. Jones Career and Education Center 2011 — 2012
Diploma, Medical/Clinical Assistant, A-3.9
Springfield Public School Department February 2012 - Present
Mental Health Association March 2012 - March 2013
NCO Financial Systems August 2009 - February 2011
Skills
Education, Youth Mentoring, Mentoring, Teaching, Customer Service, Leadership, Troubleshooting
Education
American International College 2013 — 2014
Bachelor of Arts (BA), Liberal Arts (English & Psychology)
Springfield Technical Community College 2008 — 2011
Hampton University 2005 — 2011
English Expressions (Creative Writing)
Rady's Childrens Hospital May 2015 - July 2015
Tahoe Forest Hospital-Truckee May 2014 - May 2015
MedAssets March 2013 - May 2014
HCA February 2007 - October 2012
Cigna June 1999 - December 2006
NCO Financial Systems July 1997 - September 2003
Skills
Epic Systems, CPOE, Medical Billing, HIPAA, Revenue Cycle, Healthcare, Medicaid, ICD-9, Training, Medicare, ChargeMaster Coding,..., Medical Coding, CPT, Cerner, Medical Blling..., Claim, Management, Meditech, Healthcare Management, Denials, ICD-10, Medicare/Medicaid..., Healthcare Reimbursement, Charge Entry, EOB, Healthcare Information..., Revenue Cycle Management, HCPCS, Hospitals, HMO, Medical Terminology, DRG, PPO, Access, Healthcare Industry, Healthcare Consulting, Health Information..., Managed Care, IDX, Medical Compliance, ICD-9-CM, Centricity, Coders, Provider Relations
Education
Dekalb Technical College 1996 — 1997
Medical Terminology, ICD 9, CPT4 Coding
Ashford University 1988 — 1991
Bachelor's Degree, Medical Insurance Coding Specialist/Coder
Tennessee Technology Center at Memphis 1986 — 1986
Data Entry/Microcomputer Applications
Isthmus, Inc. June 2014 - Present
CGI January 2010 - June 2014
NCO Financial Systems November 2008 - October 2009
Skills
Microsoft Office, SQL, Customer Service, Access, Windows, Microsoft Excel, Troubleshooting, Outlook, Microsoft Word, Software Documentation, Visual Basic, HTML, Databases, Research, Software Installation, Training and Development, Web Design, Process Improvement, Business Analysis, Systems Analysis
Education
Alabama State University 2003 — 2008
B.S., Business Administration/Computer Information Systems
NCO Financial Systems 2013 - 2013
Xerox December 2011 - May 2012
Skills
Customer Service, Office Administration, Receptionist Duties, Telecommunications, Architectural Drawings
Education
Art Institute of Seattle 2013 — 2016
Interior Design
Express Scripts December 2010 - Present
Innosource/Nationwide Insurance December 2009 - August 2010
NCO Financial Systems February 2009 - November 2009
M-Tek, Inc. November 2007 - December 2008
Corporate One Federal Credit Union November 2006 - November 2007
Holiday Inn Select February 2003 - May 2004
Answer Connecticut Inc November 1999 - November 2000
Geisslers Supermarket June 1993 - June 1999
South Windsor Arena May 1996 - May 1997
Skills
Managing Database, Computer Progarmming, SDLC, Database Administration, Music, Database Design, Relational Databases, Process Improvement, Project Portfolio..., Vendor Management, PMP, PMO, Database Admin, IT Strategy, Access Database, Filing, Records Management, Business Process..., Pharmacy Benefit...
Education
Colorado Technical University-Online 2010 — 2015
Bachelors and Masters Degree, Database Managment
DeVry University 2006 — 2009
Computer Programming, 3.0
Briercrest Bible College 1997 — 1999
Accounting, 3.0
Asnuntuck Community College 1994 — 1997
General Studies, Computer Programming, 3.0
Windsor High School 1990 — 1994
High school Diploma Class of 1994, Computers
Mary Kay Inc. February 2015 - Present
Stability Investments, LLC June 2013 - Present
PNC November 2011 - Present
Sykes April 2011 - November 2011
Walmart February 2009 - May 2010
NCO Financial Systems October 2007 - October 2008
Wells Fargo March 2004 - October 2007
PRWT April 2007 - July 2007
AmeriPark February 2005 - November 2005
Wells Fargo August 2003 - March 2004
Skills
Customer Service, Banking, Investments, Loans, Financial Analysis, Risk Management, Consumer Lending, Financial Modeling, Wealth Management, Financial Services, Finance, Credit Risk, Standard Work, Procedure Development, Process Improvement
Education
CHI Institute-Broomall 2003 — 2005
Associate's degree, Clinical/Medical Laboratory Assistant, 3.5
University City High 1999 — 2003
Diploma, Motivation
Citizens Property Insurance Corporation May 2014 - Present
Citizens Property Insurance October 2010 - May 2014
Citizens Property Insurance August 2008 - October 2010
The Della Porta Group Inc September 2007 - August 2008
Listed4Less Realty/First Coast Home Buyers July 2004 - September 2007
NCO Financial Systems January 2004 - September 2005
Cypress Property & Casualty Insurance Company April 2001 - July 2004
AAA Budget Insurance Services Inc December 1997 - April 2001
Skills
Insurance, Account Management, Small Business, People Development, Product Development, Training, Property, Underwriting, Commercial Lines, Human Resources, General Insurance, Umbrella Insurance, Workers Compensation, Liability, Professional Liability, Property Damage, Payroll, Casualty, Customer Service, Employee Benefits, Claim Investigation, Reinsurance, Health Insurance, Homeowners, Recruiting, Claims Handling, Marketing, Coaching, Life Insurance, Inland Marine, D, Accident, Claim, Legal Liability, Property & Casualty..., Team Leadership, Commercial Insurance, Casualty Insurance
Education
Jones College 2000 — 2003
B.A., Business Administration
Indiana University South Bend 1992 — 1994
N/A, Pre Business
Ball State University 1991 — 1992
N/A, Pre Business
Bishop Kenny High School 1987 — 1991
H.S. Diploma, College Prep
Nationwide Childrens Hospital July 2015 - Present
Wexner Heritage Village June 2014 - Present
Franklin Medical Center March 2015 - May 2015
Westminster-Thurber Community May 2014 - September 2014
JCPenney October 2012 - December 2013
Medco October 2009 - November 2011
NCO Financial Systems January 2007 - April 2008
GC Services September 2004 - August 2006
CompDrug June 2004 - October 2004
Skills
Customer Service, Microsoft Word, Telephone Skills, Call Centers, Strategic Planning, Microsoft Office, PowerPoint, Research, English, Photoshop, Teaching, Negotiation, Hair Cutting, Team-oriented, Cpr Certified, HIPAA, Critical Thinking, Medical Records, Teamwork, Medical Terminology, hair extentions, coloring, razor cutting, perms, manicures, updos, People Skills, relaxers, Blood Pressure, skin care, Healthcare, Team Building
Education
The Goodwill Columbus 2014 — 2014
STNA, Hospital and Health Care Facilities
The Ohio Academy Paul Mitchell Partner School-Columbus 2011 — 2012
Cosmetology, Barber/Styling
Kaplan University 2007 — 2008
Walnut Ridge High school 2001 — 2004
Regular/General High School/Secondary Diploma Program
City of Prichard 2000 - 2014
Sam's Club 2007 - 2012
NCO Financial Systems 1996 - 2000
Prichard Chamber of Commerce 1993 - 1995
Skills
Public Speaking
Education
Birmingham-Southern College
Bachelor's Degree, Business
Jefferson State Community College
Associate's Degree, Applied Science-Food Management
Jefferson State Community College
Associate's Degree, Applied Science-General Business
Fairhope High School
Transworld Systems Inc (Formerly NCO Financial Systems Inc.) October 2013 - Present
NCO Financial Systems May 2012 - October 2013
NCO Financial Systems November 2011 - May 2012
NCO Financial Systems September 2008 - November 2011
Day Trader December 2006 - September 2008
Skills
Call Centers, Management, Coaching, Team Leadership, Operations Management, Financial Analysis, Credit, Strategic Thinking, Leadership Development, Strategic Planning, Strategic Financial..., Research, People Skills, Microsoft Office, Business Strategy, Collections, Collection Laws, Managerial Finance, Project Management, ARM, CRM, Mac/PC proficient, Financial Planning, Financial Management, Writing, Speech Writing, Presenter, Performance Analysis, Resume Writing, Student Loans, Student Financial Aid, Leadership, Process Improvement, Customer Service, Team Building, Time Management
Education
Capital University 2012 — 2015
Masters of Business Administration (MBA), Business Administration and Management, General
Bowling Green State University 2001 — 2005
Bachelors of Arts, History
JPMorgan Chase March 2014 - Present
BNP Paribas February 2010 - March 2014
Merrill Lynch March 2007 - February 2010
Associated Press May 2006 - February 2007
Merrill Lynch October 2005 - April 2006
Realogy November 2004 - September 2005
NCO Financial Systems 2002 - 2004
Skills
SOA, Agile Methodologies, WCF, Enterprise Architecture, .NET, Web Services, Microsoft SQL Server, XML, SQL, Integration, C#, Architecture, Business Intelligence, Oracle, ASP.NET, Solution Architecture, Software Project..., Java Enterprise Edition, Java
Education
Andhra University 1992 — 1996
Bachelors of Mechanical Engineering, Mechanical Engineering
Andhra University 1992 — 1996
Bachelor of Engineering (B.E.), Mechanical Engineering
Vimana Franchise Systems LLC August 2011 - Present
NCO Financial Systems October 2009 - August 2011
Greater Plymouth Community Center December 2008 - May 2010
Skills
Fitness, Marketing, Customer Service, Cpr Certified, PowerPoint, Event Planning, Time Management, Hotels, Microsoft Word, Microsoft Office, Microsoft Excel, Public Speaking, Outlook, Leadership, Teamwork, AED, Research, Critical Thinking, Personal Training, Training, Social Networking, Customer Satisfaction, Hospitality, Fundraising, Data Entry, Event Management, Facebook
Education
Cabrini College 2005 — 2009
BS, Exercise Science
Terminix International January 2012 - Present
NCO Financial Systems August 2010 - April 2012
AT&T November 2006 - March 2010
Skills
Customer Satisfaction, Microsoft Office, Management, Call Center, Microsoft Excel, Process Improvement, Sales, Customer Service, Time Management, Call Centers, Training, Leadership, Outlook
Education
Ashford University 2013 — 2015
Master of Education (MEd), Education
College of Charleston 2001 — 2005
Bachelor of Arts (BA), Communication, General
New Penn Financial, LLC June 2015 - Present
NCO Financial Systems March 2015 - June 2015
eBay Enterprise February 2013 - February 2015
NBC Universal Comcast Sportsnet December 2011 - February 2013
ModSpace September 2007 - October 2011
Siemens Healthcare 2007 - 2007
SPD 2004 - 2005
Skills
Financial Reporting, Account Reconciliation, Accounting, Financial Statements, Expenses, Financial Forecasting, Auditing, Internal Controls, General Ledger, Accounts Payable, Tax, Financial Analysis, Journal Entries
Education
Keller Graduate School of Management of DeVry University 2006 — 2009
MBA, Accounting
Albright College 1991 — 1995
BS, Accounting
APAC Customer Services 2013 - Present
NCO Financial Systems May 2011 - Present
NCO Group May 2011 - Present
Nco financials June 2010 - Present
Education
Arab Academy for Science, Technology and Maritime Transport 1993 — 1997
Bachelor's degree, Business Administration and Management, General
Arab Academy for Science, Technology and Maritime Transport
Bachelor of Science (BS), Business Administration and Management, General
NCO Financial Systems April 2013 - Present
ALDI Stores July 2012 - April 2013
Sitel April 2012 - May 2012
Sitel Corporation April 2012 - May 2012
Kroger October 2011 - March 2012
Sitel Corporation 2012 - 2012
Sitel October 2009 - January 2010
Sitel Corporation October 2009 - January 2010
Burger King July 2009 - October 2009
Target Corporation September 2008 - June 2009
Skills
Customer Service, Financial Services, Troubleshooting, Accounting, Inventory Management, Loss Prevention, Store Management, Retail Sales, Retail, Visual Merchandising, Merchandising, Cashiering, Inventory Control, Customer Experience, Data Entry, Time Management
Education
Job Corps Center 2006 — 2007
High School Diploma2007, Business Administration, Management and Operations
Aiken High School 2004 — 2006
Aiken Technical College
Business Administration and Management, General
Bedding Barn November 2011 - Present
NCO Financial Systems September 2009 - October 2010
Clear One Advantage September 2008 - September 2009
Skills
Sales Management, Sales, Customer Service, Retail, Negotiation, Marketing Strategy, Product Development, Merchandising, Microsoft Office, Marketing
Education
Baltimore International College 2000 — 2001
Associate of Science (A.S.), Culinary Arts
Essex Community College Baltimore, Md 1994 — 1997
Associates of Arts Degree, English Literature
George G Sharp Inc April 2010 - November 2014
Verizon Wireless October 2009 - March 2010
NCO Financial Systems May 2008 - November 2009
Deerfield Correction Center April 2007 - May 2008
International Paper July 2005 - January 2007
US Navy June 1994 - June 2004
Skills
Warehousing, Logistics, Shipping, Inventory Management, Logistics Management, Warehouse Management, Customer Service, Supervisory Skills, Process Improvement, Team Leadership, Negotiation, Operations Management, Team Building
Education
Ashford University 2008 — 2009
No degree, Management Information Systems, General
Paul D Camp Community College 2004 — 2006
Associate's degree, Computer and Information Systems Security/Information Assurance
Gates County High 1991 — 1994
Diploma, General Studies
Forster & Garbus LLP September 2011 - October 2014
NCO Financial Systems March 2007 - May 2007
Skills
Customer Service, Telephone Skills, Healthcare, Hospitals, Healthcare Management, HIPAA, EMR, Medical Terminology, Nursing, Microsoft Word, Filing, Data Entry, Home Care
Education
Branford Hall Career Institute-Branford Campus 2006 — 2007
medical billing and coding, Medical Insurance Specialist/Medical Biller
Farmingdale High school 1993 — 1996
high school diploma, business & accounting
Dealer Tire October 2014 - Present
NCO Financial Systems July 2007 - September 2014
ReachLocal May 2011 - October 2011
NCO Financial Systems July 2007 - May 2011
Skills
Time Management, Leadership, Marketing, Organization, Marketing Communications, Management, Staff Development, Marketing Strategy, Social Media, Customer Service, Advertising, Coaching, Leadership Development, Social Media Marketing, Team Leadership, Customer Satisfaction, Team Building, Microsoft Office, Online Marketing, Email Marketing, Training, Event Management, Event Planning, Social Networking, B2B, Facebook, Public Relations, Sales, New Business Development, Strategic Planning, Salesforce.com, Online Advertising, PowerPoint, Lead Generation, Human Resources, Recruiting, Account Management, Budgets, Microsoft Excel, Public Speaking, Customer Retention, CRM, Risk Management, SEO, Call Centers, Sales Management, Software Documentation, Business Development
Education
Franklin University 2010 — 2011
Masters of Science in Communcations and Marketing, Communications and Marketing
Bowling Green State University 2002 — 2006
Bachelor of Arts in Communications, Interpersonal Communications
Aetna March 2015 - Present
Safelite AutoGlass January 2013 - October 2014
DSW Warehouse September 2011 - June 2012
NCO Financial Systems September 2006 - October 2007
Franklin County Board of Developmental Disabilities April 2006 - October 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Negotiation, Coaching, Inventory Management, Retail, Customer Satisfaction, Medical Terminology, Merchandising, Data Entry, Outlook, Time Management, Telephone Skills, Call Centers, Training, Team Leadership
Education
Miami-Jacobs Career College-Columbus 2008 — 2010
Associate of Science (A.S.), Surgical Technology/Technologist
Walnut Ridge High School 1998 — 2000
College Prep Diploma, College Prep
NCO Financial Systems June 2010 - Present
T-Mobile September 2007 - December 2009
Education
Baker University
Business Administration and Management, General
F.L Schlagle High School
Diploma, 3.2
Lynn's Corner December 2008 - Present
Lynn's Corner December 2008 - Present
Cascades Wesleyan Church May 2008 - Present
Pump Up Your Book 2010 - 2011
NCO Financial Systems December 2005 - March 2007
Westwood Area Community Credit Union June 2002 - March 2004
Skills
Blogging, Short Stories, Writing, Fiction, Public Speaking, Publishing, Non-profits, Proofreading, Press Releases, Published Author, Creative Writing, Copy Editing, Social Media, Feature Articles, Nonprofits, Public Relations, Newsletters, Editing, Teaching, Interviews, Books, Fiction Writing, Newspapers, Facebook, Copywriting, Research, Journalism, News Writing, Storytelling, Novels
Education
Southern New Hampshire University 2013 — 2014
Creative Writing
Baker College Business and Corporate Services 2003 — 2005
Marketing
Jackson Community College 1995 — 1998
General Studies
Indiana Wesleyan University 1994 — 1994
none, Secondary Education
Capio Partners, LLC January 2013 - Present
NCO Financial Systems, Inc. August 1988 - December 2012
NCO Financial Systems 2001 - 2004
NCO Financial Systems 1998 - 2001
NCO Financial Systems 1989 - 1998
NCO Financial Systems 1988 - 1989
Skills
Call Center, Process Improvement, Executive Management, Revenue Cycle Management, Revenue Cycle, Credit, Vendor Management, Strategic Planning, Outsourcing, HIPAA, Operations Management, Healthcare, Managed Care, Team Building, Financial Services, Insurance, Call Centers, Leadership, Account Management, Healthcare Consulting, Healthcare Information..., Risk Management, Strategy, CRM, Healthcare Management, Strategic Partnerships, Management, Start-ups, Healthcare Industry, Team Leadership, Budgets, BPO, Workforce Management, Change Management, Selling, Analysis, Contract Negotiation, Cross-functional Team..., New Business Development, Training, Hospitals, Performance Improvement, Business Development
Education
Arizona State University 1977 — 1978
Wildlife Biology
Mesa Community College 1975 — 1977
Agriculture Education, Wildlife Biology
Tempe High 1971 — 1975
Progressive Financial Services, Inc September 2012 - Present
NCO Financial Systems January 2005 - August 2012
Skills
Credit, Banking, Call Centers, Skip Tracing, Microsoft Excel, Customer Service, Outlook, Data Entry, Analysis, Microsoft Word, Microsoft Office, PowerPoint, Credit Analysis, Time Management, Loans, Credit Risk, Finance, Accounts Receivable
Education
Bucks County Community College 2000 — 2005
Bachelor's degree, Business Administration and Management, General
Superior Group June 2014 - Present
NCO Financial Systems January 2014 - January 2014
Ambit Energy March 2011 - December 2013
Bureau Veritas June 2011 - July 2012
LHR, Inc. February 2005 - August 2009
Niagara Vistacom/Energyquote.com LLC October 2003 - February 2005
Debt Recovery & Credit Management Service May 1993 - February 2000
Skills
Recruiting, Payroll, Employee Benefits, Human Resources, Benefits Administration, Team Building, Interviews, Training, Account Management, Hiring, Talent Acquisition, Access, Marketing, Customer Service, Sales, New Hire Orientations, Leadership
Education
Ashford University 2009 — 2011
Master., Organizational Management/Human Resources
State University of New York College at Brockport 1991 — 1994
BS, Business Management/Human Resources
Canisius College
Genesee Community College
Life Care of Lawrenceville June 2014 - Present
Life Care Centers of America November 2013 - Present
NCO Financial Systems August 2003 - August 2007
Marian House May 2005 - September 2005
Baltimore City Department of Social Services May 1996 - January 1999
University of Maryland Francis King Carey School of Law June 1972 - August 1987
Skills
Data Entry, Administrative..., Healthcare, Medical Terminology, Outlook, Healthcare Management, HIPAA, Customer Service, Office Management, Medical Records, Microsoft Word, Hospitals, Microsoft Office, Microsoft Excel, Telephone Skills, Office Administration, Filing
Education
Baltimore City Community College 1977 — 1981
Associate's Degree, Business Administration and Management, General
Morgan State University 1979 — 1980
Business Administration
Edmondson High School, Baltimore, Maryland 1969 — 1972
High School Diploma, Business Administration and Management, General
Ellis Hospital August 2014 - Present
Esmeralda Jewelry March 2014 - Present
Catholic Charities March 2012 - March 2013
Catholic Charities USA 2012 - 2013
Albany Medical Center January 2010 - December 2011
Albany Medical Center January 2010 - December 2011
SCIP June 2010 - June 2011
NCO Financial Systems March 2009 - February 2010
Maria‘s Daycare January 1999 - February 2009
fantastic sams March 2007 - December 2007
Skills
Cpr Certified, Healthcare, Nursing, Vital Signs, Training, HIPAA, Medicine, First Aid, Management, Venipuncture, Child Development, Medical Terminology, Phlebotomy, Medical Records, Data Entry, EKG, Hospitals, Clinical Research, Medical Billing, EMR
Education
Branford Hall Career Institute 2009 — 2010
medical assistant, Medical/Clinical Assistant
Branford Hall Career Institute-Albany Campus 2009 — 2009
medical assistant, medical assistant, 4.0
Emory Healthcare October 2013 - Present
NCO Financial Systems June 2007 - October 2013
EM Marketing/Ebony Records May 2006 - April 2007
Unity Health Care October 2003 - May 2006
Robert Half International September 2002 - October 2003
Riggs Bank February 2000 - August 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Internet, HIPAA, Social Media, Customer Service, E-Learning, PowerPoint, Account Reconciliation, Quality Assurance, Risk Assessment, Youth Mentoring, Volunteer Management, JavaScript, 10 Key, Leadership, Management, Marketing, Team Building, Public Speaking, Leadership Development
Education
Parks College in Arlington VA 2002 — 2005
Criminal Justice/Law Enforcement Administration
Sanz School 2001 — 2002
Associate's degree, Medical Office Computer Specialist/Assistant
Potomac Job Corp 1997 — 1999
Certification, Medical Office Computer Specialist/Assistant
Time Warner Cable October 2013 - Present
NCO Financial Systems April 2013 - Present
Sheraton at the Falls January 2013 - April 2013
Time Warner Cable September 1996 - October 2012
Time Warner Cable 2005 - 2012
Skills
Collections, Accounting, Training, Invoicing, Accounts Receivable, Account Reconciliation, Accounts Payable, General Ledger, Customer Service, Cash Management, Finance, Cash Flow, Payroll, QuickBooks, PeopleSoft, Leadership, Management, Forecasting, Access, Process Improvement, Financial Analysis, Budgets, Outlook, Customer Satisfaction, Supervisory Skills
Education
Bryant and Stratton College 1990 — 1993
Associate's degree, Accounting and Business/Management
Independent Distributor for Ardyss International Inc. January 2009 - Present
NCO Financial Systems January 2007 - January 2009
Skills
Computer Literate, Organizational..., Research, Public Speaking, Coaching, Customer Service, New Business Development, Sales, Marketing, Account Management, Sales Management, Social Media Marketing, Strategic Planning, Negotiation, Online Advertising, Marketing Strategy, Team Building, Social Media, Fundraising, Small Business, Microsoft Excel, Business Strategy, Microsoft Office, Event Planning, Social Networking, Start-ups, Entrepreneurship, Event Management, Marketing Communications, Web Marketing, Advertising, Lead Generation, Project Planning, Selling, Leadership, Customer Satisfaction, Online Marketing, Leadership Development, Team Leadership, Direct Sales, Business Development, Management, Training, Time Management, Public Relations, Direct Marketing, Email Marketing, Microsoft Word, Nonprofits, Program Management
Education
Baker College of Flint 2011 — 2015
Strayer University (GA) 2009 — 2011
Transworld Systems Puerto Rico November 2014 - Present
NCO Financial Systems June 1992 - October 2014
National Research Center -Newton Massachusett January 1983 - May 1988
Rhode Island Army National Guard March 1981 - July 1983
Skills
Operations Management, Customer Service, Call Centers, Team Building, Process Improvement, Budgets, Training, Analysis, Risk Management, Team Leadership, Customer Satisfaction, Management, Leadership, Forecasting, Performance Management, Vendor Management
Education
Ashworth College 1999 — 2001
Associate of Arts and Sciences (A.A.S.), Criminalistics and Criminal Science
Community College of Rhode Island 1984 — 1986
Associate, Business Administration
Great Is Your Mercy Senior Care November 2011 - Present
Law Office of Charlene Wilson October 1997 - April 2008
NCO Financial Systems December 2001 - April 2004
Skills
Notary Public, Creative Writer, Public Speaking, Non-profits, Editing, Fundraising, Published Author, Newsletters, Research, Creative Writing, Small Business, Proofreading, Public Relations, Grant Writing, Social Media, Blogging, Teaching
Education
Anne Arundel Community College
On line-Strafford University/PCDI
Para Legal Studies
Samara Bakes September 2010 - Present
NCO Financial Systems August 2010 - May 2011
AT&T May 1998 - January 2009
HealthNet Federal Services March 1994 - April 1998
McClellan AFB May 1992 - March 1994
Skills
Microsoft Office..., Office Administration, Customer Service, Accounts Receivables, Pastry, Baking, Typing, Call Center, Copying, Internet Explorer, Mobile Internet, Call Control, Cashiering, Supervising, Personnel Selection, Training, Inventory Management, Collections, Cash Handling Experience, Client Confidentiality, Confidentiality, Filing, Retail
Education
American River College 1992 — 2004
Electronics Technology
Consumer 1st Legal Network LLC January 2014 - May 2015
Professional Services On Demand September 2012 - December 2013
Renegades Basketball September 2009 - August 2012
American Driveline Systems, Inc. June 2008 - August 2009
EAGLE ONE DEBT SOLUTIONS May 2006 - June 2008
MAXIMUS March 2002 - April 2006
NCO Financial Systems September 1997 - February 2002
Skills
Program Management, Sales, Negotiation, Accounts Receivable, Customer Service, Management, Marketing, Business Analysis, Start-ups, Managerial Finance, Cash Flow, Income Statement, Credit, Loans, Portfolio Management, Auditing, Call Centers, Credit Cards, Team Building, Strategic Planning, Operations Management, Sales Management, Budgets, Accounting, Project Planning, Executive Management, Business Planning, Collections, Finance, B2B, Business Development, Process Improvement, Marketing Strategy, New Business Development, Team Leadership, Business Strategy
Education
Penn State 1987 — 1988
Bucks County Community College 1985 — 1987
Business
Brock & Scott, PLLC 2013 - Present
NCO Financial Systems January 2010 - November 2013
Axiant, LLC December 2006 - December 2009
Mann Bracken LLP October 2003 - December 2006
NAN 1993 - 2004
Marie Callendars 1988 - 1991
Skills
Cross-functional Team..., Negotiation, Performance Management, Risk Management, Team Leadership, Call Centers, Customer Service, Marketing, Mergers, Strategy, Credit, Business Development, Call Center, Management, Credit Cards, Team Building, Executive Management, Mergers
Education
Arizona State University 1978 — 1979
Master of Fine Arts (MFA), Graphic Design
Vanderbilt University 1974 — 1978
BA, Fine Arts, Business Administration
iQor November 2013 - Present
Bank of America July 2010 - December 2013
iQor March 2005 - July 2010
IRMC March 2005 - July 2010
Municipal Credit Union February 2001 - March 2005
NCO Financial Systems July 1999 - November 2000
Skills
Database Admin, Vendor Management, Data Architecture, Project Management, Matrix Management, Data Warehousing, Talend, Business Objects, Microsoft SQL Server, Disaster Recovery, SharePoint, Business Intelligence, Testing, SDLC, Management, Business Analysis, SQL, Business Requirements, Visio, Databases, Access, Enterprise Architecture, Program Management, Enterprise Software, Master Data Management, SSIS, Software Documentation, ETL, Data Modeling, Integration, Data Quality, Database Administration, Data Analysis
Education
Belarusian State University 1989 — 1994
KForce Technical Staffing- IT Contractor to Ditech Mortgage Corp December 2014 - Present
CEI - IT Contractor to Berkely Technology Services July 2014 - December 2014
NCO Financial Systems January 2006 - December 2013
Risk Management Alternatives August 2002 - September 2005
National Revenue Corporation August 1999 - August 2002
Volt Information Sciences February 1989 - July 1999
Cycare Practice Management June 1985 - February 1989
Skills
Vendor Management, Disaster Recovery, IT Management, Data Center, Active Directory, Call Centers, Security, Process Improvement, Information Security, IT Operations, Team Building, IT Security Policies, Global IT Operations, IT Operations Management, Process Management, Operational Oversight, Process Optimization, Leadership Development, Business Analysis, Project Management, CRM, Management, Leadership, Outsourcing
Education
Hofstra University
certification - Information Technology
Molloy College
Certifications Healthcare Administration, Healthcare Management
Briarcliffe College
Computer Operations, IT Operations, 96%
Dowling College
Business Administration and Management, General
Deer Park High school
Graduated with Standard and NY State Regents Degree
SkyHigh Credit October 2013 - Present
Titan Financial Group July 2012 - Present
International Asset Group February 2012 - July 2012
NCO Financial Systems January 2001 - January 2010
Skills
Credit Management, Credit Analysis, Web Design, Affiliate Marketing, Affiliate Networks, Social Media Marketing, Collections, Call Center Development, Call Center..., Call Centers, Entrepreneurship
Education
Bryant and Stratton College-Amherst 1987 — 1989
Associates Degree, Electrical, Electronic and Communications Engineering Technology/Technician
PetSmart February 2014 - June 2015
PetSmart June 2010 - February 2014
SMC Promotions August 2008 - May 2010
NCO Financial Systems November 2004 - June 2008
Discover Financial Services September 1996 - October 2004
Skills
Customer Service, Retail, Management, Inventory Management, Process Improvement, Microsoft Office, Project Management, Training, Teamwork, Business Analysis, Vendor Management, Inventory Control, Operations Management, Public Speaking, Leadership Development, Marketing Strategy, Analysis, Employee Training, Data Analysis, Microsoft Excel, Team Building, Store Management
Education
Arizona State University 2014 — 2015
Master of Arts (M.A.), Criminal Justice
Western International University 2002 — 2012
Bachelor of Science (B.S.), Business, Criminal Behavior
Women's Healthcare Associates August 2009 - Present
State Farm Insurance July 2007 - July 2009
NCO Financial Systems March 2003 - May 2007
Skills
Typing, EMR Trained, HIPAA, Customer Service, Fast Learner, Medical Terminology, Appointment Scheduling, ICD-9, Phone Etiquette, Phone Skills, Fax, Filing, Microsoft Excel, Microsoft Office, Clerical Skills, CPT, File Management, Vital Signs, Call Center, Microsoft Word
Education
Everest College-Merrillville 2007 — 2008
diploma, Medical/Clinical Assistant
Community Health Systems May 2013 - Present
Community Health Systems December 2011 - May 2013
Community Health Systems October 2010 - December 2011
NCO Financial Systems January 2006 - July 2009
Oro Valley Hospital 2004 - 2005
Skills
Revenue Cycle, HIPAA, Hospitals, Healthcare, Financial Analysis, Financial Reporting, Financial Modeling, Training & Development, Staff Development, Staff Retention, Reporting & Analysis, Opportunity Assessments, Physician Relations, Strategic Planning, Policy, Analysis, Healthcare Information..., Revenue Cycle Management, Managed Care, EMR, Healthcare Industry, Operations Management, Employee Training, Opportunity Mapping, Patient Safety, Physicians, Healthcare Consulting, EHR, Access, Informatics, Medicaid, Meditech, Medicare, Performance Improvement, Healthcare Management, Leadership, Health Insurance, Accounts Receivable, Budgets, Process Improvement, Quality Improvement, Data Analysis, Insurance, Team Building, Medical Terminology, Executive Management, Managerial Finance, Epic Systems, Cerner, Healthcare Reimbursement
Education
California State University, Monterey Bay 2015 — 2017
Master of Business Administration (MBA), Business Administration
Southern New Hampshire University
Bachelors, Accounting/Finance
UCB, Inc. November 2013 - Present
Lawson Software January 2012 - November 2013
NCO Financial Systems November 2000 - December 2011
Skills
Salesforce.com, Account Management, Business Development, CRM, Enterprise Software, Executive Management, Healthcare, Healthcare Information..., Lead Generation, Leadership, Mergers, New Business Development, Outsourcing, Process Improvement, Project Management, Revenue Cycle, SaaS, Sales, Sales Management, Sales Process, Selling, Solution Selling, Team Building, Recruiting
Education
Appalachian State University 1987 — 1989
Bachelor of Business Administration (B.B.A.), Business Management
The University of Texas at Austin 1984 — 1986
Business Administration and Management, General
Hire Direct December 2012 - Present
The McCandlish Group October 2010 - October 2012
Independent Recruiter January 2005 - January 2010
E K Ward & Associates January 1999 - January 2003
NCO Financial Systems January 1997 - January 1999
NCO Financial Systems, Inc January 1994 - January 1999
Goldome 1984 - 1989
Skills
Direct Recruiting, executive recruiting, Employment, Executive Search, Full-cycle Recruiting, Talent Acquisition, Sourcing, Employee Relations, Building Relationships, Talent Management, Technical Recruiting, Recruiting, SDLC, Management, Management Consulting, Personnel Management, Interviews, Sales Management, Leadership, Account Management, HR Consulting, Hiring, Outsourcing, Benefits Negotiation, Internet Recruiting, Search, Screening, Human Resources, Onboarding, Cold Calling, Applicant Tracking..., New Hire Orientations, Contract Recruitment, Networking, Sales, Coaching, Screening Resumes, Business Development, Temporary Placement, College Recruiting, Permanent Placement, Staffing Services, Recruitment Advertising, Staff Augmentation, Temporary Staffing, Consulting, Employee Benefits
Education
Bowling Green State University 1980 — 1981
Masters
State University of New York College at Fredonia 1976 — 1980
Bachelor of Science
State University of New York at Fredonia
Bachelor of Science
Dun and Bradstreet May 2014 - Present
UBC - An Express Scripts Company October 2013 - May 2014
Yellow Pages Group / Groupe Pages Jaunes – Canada January 2008 - January 2011
NCO Financial Systems May 2005 - September 2006
Skills
ASP.NET, ASP.NET AJAX, AJAX, jQuery, VB.NET, C# .NET, Web Services, Windows Services, CSS, HTML, HTML + CSS, HTML/XML, XML, XML Schema, SQL Server, SQL, SQL database design, SQL Tuning, SQL 2008 R2, Microsoft SQL Server, WCF Services, ASP.NET MVC, MVC 2/3, .NET, C#, jQuery UI, XSD, XSLT, IIS, JavaScript, N-tier, ADO.NET, DB2, Databases, SDLC, WCF, Oracle, Agile Methodologies, Visio, Requirements Analysis, Data Warehousing, Software Development, Software Engineering, Software Design, Software Installation, Web Design, Web Development, Website Development, Software Project..., COBOL
Education
Bar-Ilan University 1998 — 2002
Bachelor, Mechanical Engineering
University of Bar Ilan 1998 — 2002
Bachelor of Engineering (B.E.), Mechanical Engineering
Financial Recovery Services January 2009 - Present
NCO Financial Systems July 2001 - January 2009
IC System December 2000 - July 2001
HomeComings Financial 1999 - 2000
Education
Bemidji State University 1994 — 1998
BA, Business Management
US COLLECTIONS WEST, INC September 2013 - Present
Pluff Block January 2004 - January 2011
Bank of America October 2004 - June 2005
NCO Financial Systems January 2001 - August 2004
Skills
Risk Management, Credit Cards, Renovation, Credit, Financial Analysis, Process Improvement, Credit Analysis, Credit Risk, Cash Management, Accounts Receivable, Forecasting, Finance, Cash Flow, Managerial Finance, Financial Risk, Account Reconciliation, Payments, Executive Management, Financial Planning, Banking, Invoicing, Financial Services, Negotiation, Customer Service, Management, Leadership, Sales, Microsoft Excel, Outlook, Strategic Planning, Microsoft Office, Business Development, Call Centers, Strategy, Budgets, Loans, Coaching, Analysis, Team Building, Public Speaking, Microsoft Word, Social Media, Time Management, Customer Satisfaction, Team Leadership, Project Management, Marketing, Operations Management, Business Strategy, Performance Management
Education
California State University-Chico 1990 — 1993
played baseball
LIVE OAK HIGH SCHOOL 1987 — 1989
High School Diploma
NCO Financial Systems April 2013 - Present
waffle house September 2008 - Present
Skills
I have people skills..., Accounts Receivable, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Leadership, PowerPoint
Education
duff's business Institute 2005 — 2006
accounting
Tennessee Technology Center at Newbern
J.G. Wentworth March 2015 - Present
BruceBanna Entertainment January 2005 - Present
The Sirrus Group April 2012 - January 2015
shamaraonline.com January 2014 - December 2014
Apollo Health June 2011 - January 2012
NCO Financial Systems March 2009 - June 2011
Davita 2006 - 2008
Germatown 1994 - 1998
Skills
Credit, Singing, Insurance, Customer Service, Customer Retention, Accounts Receivable, Call Center, Microsoft Word, Accounts Payable, Negotiation, Cold Calling, Microsoft Office, Healthcare, Creative Writing, Account Management, Medical Billing, Training, Social Networking, Outlook, Leadership, Call Centers, Data Entry, Event Planning, Microsoft Excel
Education
La Salle University 2000 — 2001
Associates, Comunications
Brigham Young University 1998 — 1999
N/A, Communications
Germantown High 1994 — 1998
Diploma, Communications
NCO Financial Systems July 2013 - Present
NCO Financial Systems April 2005 - June 2013
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Customer Service, English, Windows, Public Speaking, Teaching, Editing, Negotiation, Training, Team Building, Sales, Public Relations, Marketing Strategy
Education
Bowling Green State University 1996 — 2000
Bachelor of Arts, History
East Liverpool High School 1992 — 1996
Diploma
Envision rx options August 2015 - Present
Envision Rx Options December 2009 - Present
Hruon Hospital March 2007 - August 2007
NCO Financial Systems October 2005 - May 2006
Skills
Medicaid, Medicare, HIPAA, Managed Care, Health Insurance, Medical Terminology, Healthcare, Claim, Medical Billing, Data Entry, Insurance, Healthcare Management, Medicaid Managed Care, CPT, ICD-9, Healthcare Information..., HCPCS, Medical Coding, Outlook, Hospitals, Healthcare Reimbursement, Prior Authorization, Coordination of Benefits, Third Party Billing, Charge Entry, 10 Key, Physician Coding, Denials, Medicare/Medicaid..., Credentialing, CMS-1500
Education
Ashford University 2012 — 2016
Bachelor's degree, Health/Health Care Administration/Management
Bryan University 2014 — 2015
Advanced personal training and exercise science
Remington College-Cleveland Campus 2004 — 2005
Certification, Medical Billing and Coding
NCO Financial Systems May 2014 - Present
Self-employed April 2012 - Present
2 Times Better Hair Salon April 2012 - Present
Randstad October 2012 - April 2014
iQor February 2008 - August 2008
US Airways October 2007 - January 2008
Citi August 2006 - July 2007
Bojangles' Restaurants, Inc. July 2003 - May 2006
Skills
Customer Retention, Customer Service, Microsoft Office, Microsoft Excel, Multimedia, Close Attention to..., Determination, Goal-driven leader, High Level Of..., Dependable Team Player, People Skills, Problem Solving, Positive Can-do Attitude, Go-getter attitude, Time & Attendance, Eager to learn new..., Learning Quickly, Customer Satisfaction, Call Center, Cash Management, Call Centers
Education
Ashworth College 2014 — 2014
Billing and Coding Specialist, Medical Office Management/Administration, 4.00
Colorado Technical University-Online 2012 — 2013
Associate of Science (AS), Business Administration and Management, General, 3.0
Forsyth Technical Community College 2005 — 2007
General Studies, General Studies
Whole Foods Market August 2015 - Present
Self-Employed 2010 - August 2015
Bistro on Lincoln Park 2011 - 2011
Michael Symon Restaurants (Bar Symon) 2009 - 2010
Zingerman's 2009 - 2009
Panera Bread 2007 - 2009
NCO Financial Systems 2006 - 2007
Mixers Bar & Grill 2005 - 2007
Farmers Insurance 2003 - 2005
Wendys International 2001 - 2003
Skills
Culinary, Operations Management, Writing, Customer Service, Food, Inventory Management, Restaurants, Culinary Skills, Freelance Writing, Menu Development, Social Networking, Facebook, Management, Copywriting
Education
Cuyahoga Community College 2010 — 2011
Dietary Management
Washtenaw Community College 2008 — 2008
Culinary Arts
Bowling Green State University 1996 — 2001
B.A., Political Science, Philosophy
NCO Financial Systems 2011 - 2012
Jubilee Early Childhod Development Center January 2006 - July 2011
Skills
Customer Service, Customer Satisfaction, Listener, excellent..., Problem Solving, Fast Learner, Fast-paced, Cashiers, Multi Tasking, Multi-line Phone, Answering Telephones, Teamwork, Microsoft Word, Microsoft Excel
Education
Bishop State Community College 2012 — 2015
General Studies
C.F. Vigor HIgh School 2000 — 2004
High School DIploma, Required
NCO Financial Systems May 1993 - December 2010
DATAMATX, Inc. December 1986 - May 1993
Skills
COBOL, Micro Focus COBOL, Windows, Microsoft Office, Ontario Systems FACS
Education
DeKalb Technical College 1983 — 1984
Certificate, Computer Programming
Belhaven University 1977 — 1979
B.A., Religious Education
Montreat College 1975 — 1977
A.A.
Government of Alberta September 2015 - Present
Fujitsu August 2015 - Present
Data Group March 2015 - August 2015
Optimont November 2014 - February 2015
Contro Valve August 2014 - September 2014
NCO Financial Systems November 2011 - May 2012
Nobles Consulting Group, Inc. January 2009 - September 2011
Dekkaki Allal Agricol May 2002 - October 2002
Skills
Project Management, Strategic Planning, Microsoft Office, Strategy, Team Leadership, Market Research, Business Development, Management Consulting, Training, Business Planning, Business Analysis, Team Management, Management, Analysis, Telecommunications, Technical Writing, CRM Consulting, Microsoft Dynamics, CRM, Visio, Customer Service, Process Improvement, Salesforce.com, Requirements Analysis, Software Documentation, Testing, Technical Support
Education
University of Bridgeport 2008 — 2010
MS, Technology Management
Université Sidi Mohammed Ben Abdellah-Fès 2002 — 2004
Bachelor's degree, English Language and Literature/Letters
Université Sidi Mohammed Ben Abdellah-Fès 2000 — 2002
Associate's degree, English/Language Arts Teacher Education
Champlain College St. Lambert
AEC, Information Technology
HealthStream February 2014 - Present
Canon Business Process Services, Inc. October 2012 - Present
Fidelity National Title August 2012 - October 2012
NCO Financial Systems November 2010 - July 2012
Staples Inc. June 2010 - September 2010
ARAMARK November 2009 - September 2010
PetSmart Inc. April 2009 - November 2009
Office Depot Inc. April 1993 - November 2008
Skills
Dreamweaver, Photoshop, Leadership, Team Building, Sales Management, Adobe Creative Suite, POS, Advertising, InDesign, Graphic Design, Illustrator, Customer Service, Retail, Web Design, Adobe Acrobat, Microsoft Office, PowerPoint, Visual Merchandising, Creative Direction, Management, Customer Satisfaction, Team Leadership, Microsoft Excel, Training, Microsoft Word, Process Improvement, Operations Management, Account Management, Sales
Education
Art Institue of Pittsburgh 2007 — 2009
Digital Design Diploma, Graphic Design
Anne Arundel Community College 2004 — 2004
Business Administration Diploma, Business Administration and Management, General
Expert Global Solutions March 2013 - Present
NCO Financial Systems April 1999 - Present
Corporate Intelligence Services April 1986 - Present
Maryland Board of Examiners in Optometry DHMH February 2007 - Present
Maryland Board of Morticians and Funeral Directors DHMH August 2007 - August 2009
WCBM TALK RADIO 680 January 1998 - January 2000
Hagerstown Community College August 1997 - June 1998
Skills
Private Investigations, Surveillance, Investigation, Security, Litigation Support, Skip Tracing, Background Checks, Firearms, Fraud, Security Management, Interviews, Internal Investigations, Corporate Security, Loss Prevention, Criminal Justice, Executive Protection, Criminal Investigations, Workers Compensation, Interrogation, Physical Security, Martial Arts
Education
Baltimore City Community College 1990 — 1991
Criminal Justice and Corrections
University of Missouri-Kansas City 1982 — 1984
Crimial Justice
Anne Arundel Community College 1980 — 1982
Value Options April 2015 - July 2015
Lumber Liquidators November 2014 - April 2015
Amerigroup October 2011 - May 2014
NCO Financial Systems September 2009 - December 2009
JCPenney November 2007 - January 2008
TeleTech October 2005 - March 2006
APAC Customer Services September 1998 - August 2003
Skills
Customer Service, Microsoft Office, Team Building, Microsoft Excel, Project Planning, Inventory Management, Project Management, Call Center, Customer Satisfaction, Data Entry, Customer Experience, Outlook, Fundraising, Healthcare, Training, Human Resources, Coaching, Call Centers, Program Management, Policy, Supervisory Skills, Employee Benefits, Management, Sales, Employee Relations, Analysis, Interviews, Mental Health, Leadership, Leadership Development, Recruiting, Performance Management, Time Management, PowerPoint, Process Improvement, Microsoft Word, Onboarding, Public Speaking, Payroll, Nonprofits, Team Leadership
Education
American InterContinental University 2011 — 2012
Master of Business Administration (M.B.A.), Human Resources Management and Services
American InterContinental University 2010 — 2011
Bachelors, Business Administration and Management, General
Uppercase Living (Independent Sales) July 2012 - Present
Reed Technology & Information Services, Inc. July 2010 - Present
Cipriano Investigations November 2010 - June 2011
Rita's Italian Ice September 2008 - September 2009
NCO Financial Systems August 2004 - September 2008
HCI Direct, INC September 1996 - August 2004
Skills
Outlook, Microsoft Excel, Training, Microsoft Office, Customer Service, Team Building, Accounts Receivable, Coaching, General Ledger, Social Networking, Account Reconciliation, Event Planning, Management, Invoicing, Accounting, Social Media, Leadership
Education
Bucks County Community College 2006 — 2010
Bookkeeper's Certificate, Accounting
Upper Moreland High School 1992 — 1996
ADP February 2015 - Present
Air Liquide January 2014 - February 2015
Virginia College 2009 - 2013
SRP Federal Credit Union 2007 - 2009
NCO Financial Systems April 2004 - June 2007
Skills
Higher Education, Public Speaking, Microsoft Excel, PowerPoint, Microsoft Office, Research, Student Financial Aid, Customer Service, Microsoft Word, Staff Development, Data Analysis, Nonprofits, Management, Access, Training, Leadership, Time Management, Leadership Development, Event Planning, Team Building, Employee Relations, Interviews
Education
Walden University 2015 — 2016
Master of Business Administration (M.B.A.), Business Administration
Walden University 2014 — 2015
Master's Certification in Human Resource Management, Human Resource Management
Augusta State University 2011 — 2013
Bachelor's Degree, Sociology
Troy University 2009 — 2011
Associate's Degree, Social Sciences
Red Hat April 2015 - Present
Apex Systems February 2014 - March 2015
Gerber Life Insurance Company May 2013 - February 2014
Gerber Life Insurance Company March 2013 - June 2013
Gerber Life Insurance Company December 2008 - May 2013
NCO Financial Systems January 2007 - November 2008
NCO Financial Systems April 2006 - January 2007
Skills
Interviews, Recruiting, Talent Acquisition, Human Resources, Networking, Coaching, Call Centers, Sales, Customer Service, Screening Resumes, Call Center, Workforce Management, Performance Management, Customer Retention, Hiring, Insurance, Training, Cold Calling, Onboarding, Management, Temporary Staffing, Permanent Staffing, Life Insurance, Supervisory Skills, Contact Center..., Phone Screening, Behavioral Interviewing, New Hire Orientations, Team Building, Customer Experience, Building Relationships, Time Management, Employee Engagement, Internet Recruiting, Team Leadership, Account Management, Team Management, Negotiation, Organizational..., Employee Training, Staff Development, Sales Process, Social Networking, Sales Management, Lead Generation, Strategic Planning, Information Technology, Relationship Building
Education
Baker College Business and Corporate Services 2010 — 2013
Bachelor's degree, Human Resources Management, 3.85
Michigan Center High School Michigan 2002 — 2006
High School Diploma, 3.8
Conduit Global June 2015 - Present
The Resource Co. March 2015 - April 2015
NCO Financial Systems October 2014 - March 2015
APAC Customer Services June 2013 - January 2014
The Stiletto Ladies January 2011 - June 2013
Dun & Bradstreet Credibility Corp. May 2011 - April 2013
Volvo Trucks North America North America June 2006 - March 2010
North Carolina A&T State University April 2005 - April 2006
Bank of America June 2001 - March 2005
Skills
Public Speaking, Social Networking, Event Planning, Social Media, Coaching, Sales, Microsoft Word, Facebook, Television, Small Business, Fundraising, Leadership, Film, Marketing Communications, Editing, Budgets, Video, Media Relations, Teaching, Blogging, Entrepreneurship, Strategic Planning, Marketing Strategy, Event Management, Marketing, PowerPoint, Journalism, Research, Graphic Design, Online Marketing, Leadership Development, Volunteer Management, Community Outreach, Nonprofits, Public Relations, Press Releases, Advertising, Social Media Marketing, Acting, Microsoft Office, Customer Service, Non-profits, Photoshop, Music, Online Advertising, Training, Team Building, Creative Writing, Video Production, Management
Education
North Carolina A&T State University 2005 — 2007
Journalism and Mass Communication
Brookstone College-Greensboro 1998 — 2000
Associate's degree, Business Administration and Management, General
UnitedHealth Group January 2011 - December 2014
UnitedHealth Group January 2011 - December 2014
Xerox August 2007 - March 2010
NCO Financial Systems November 2006 - August 2007
Infonxx Inc August 2005 - November 2006
T-Mobile August 2000 - November 2002
MCI Worlcom May 1995 - April 1999
Skills
Wireless, Telecommunications, Mobile Devices, Product Management, Customer Service, Sales Management, Microsoft Office, New Business Development, Strategic Planning, Project Management, Account Management, Mobile Applications, Call Centers, Customer Satisfaction, Vendor Management, Leadership, Team Leadership, Training, Team Building, Process Improvement, Program Management, CRM, Cross-functional Team..., Customer Retention, Performance Management, Coaching, Analysis, Strategy, Human Resources, Operations Management, Budgets, Outsourcing, Management, Business Process..., Sales, Forecasting, Customer Experience, Executive Management, Change Management, P&L Management, Employee Relations, Service Delivery, Sales Operations
Education
Amberton University 2015 — 2016
Master of Business Administration (M.B.A.), Project Management
Friends University 2004 — 2005
Bachelor of Science (B.S.), Business Administration, Management and Operations
Wichita State University 1996 — 2000
Associate of Arts (AA), General Studies
Electronic Systems, a Xerox company. October 2007 - Present
NCO Financial Systems May 2000 - October 2007
Skills
Recruiting, Management, Cold Calling, Sales, Talent Acquisition, Strategy, Leadership, Applicant Tracking..., Strategic Planning, Team Building, CRM, Social Networking, Technical Recruiting, Training, Sales Process, Networking, Team Leadership, New Business Development, Building Relationships, Customer Retention, Human Resources, Talent Management, Corporate Branding, Business Process..., Strong Business Acumen, Big-picture Thinking, Thought Leadership
Education
Old Dominion University 1991 — 1995
BS, Business Administration
Bay Path University 1978 — 1980
Associates, Early Childhood Education
Christopher Newport University
College of the Albemarle
East Carolina University
George Mason University
Hampden-Sydney College
James Madison University
Liberty University
Longwood University
Vanguard Security Inc November 2014 - Present
Futura Mobility, LLC January 2014 - November 2014
Vanguard Security Inc. February 2007 - December 2013
State of New Jersey Judiciary May 2012 - August 2012
USM October 2009 - November 2011
NCO Financial Systems July 2008 - October 2009
Brandywine Realty Trust May 2007 - June 2008
Aquarium Pharmaceutical August 2006 - February 2007
Vanguard Security Corporation November 2003 - February 2007
Skills
Active Directory, Servers, Windows Server, Microsoft Exchange, Windows XP, VMware, Windows 7, Technical Support, Group Policy, Troubleshooting, Hardware, Operating Systems, TCP/IP, Firewalls, Software Installation, Blackberry Enterprise..., Security, Antivirus, Microsoft Certified..., Backup Exec, Customer Service
Education
Villanova University 2009 — 2014
Bucks County Community College 2003 — 2006
NCO Financial Systems 2014 - Present
Education
American Public University
Access Ohio December 2014 - Present
Urban ChildCare Consultants, LLC January 2012 - Present
Central Ohio Youth Advocacy Program August 2010 - Present
Woods At Parkside January 2014 - January 2015
Southside Learning and Enrichment Center August 2008 - April 2010
NCO Financial Systems June 2005 - August 2008
Victory Church of God , USA June 2007 - 2008
Elite Marketing Group January 2004 - July 2006
Skills
Marketing, Public Speaking, Grant Writing, Sales, Management, Grants, Accounting, Nonprofits, Budgets, Leadership Development, Training, Research, Community Outreach, Staff Development, Customer Service, Recruiting, Human Resources, Teaching, Policy, Social Services, Teamwork, Workshop Facilitation, Coaching, Event Planning, Program Management, Program Development, Business Planning
Education
Wright State University 2014 — 2015
Masters, Social Work
Ohio Christian University 2009 — 2013
Bachelor's degree, Substance Abuse Counseling
Ashworth College 2007 — 2009
Associate's degree, Early Childhood Education and Teaching
Westerville South High School 2002 — 2006
High, Regular/General High School/Secondary Diploma Program, 12th
ASI June 2015 - Present
Warren County Juvenile Justice Center March 2013 - June 2015
NCO Financial Systems 2009 - 2012
Marmaxx Shipping May 2005 - January 2008
Skills
Security and Law..., Microsoft Office, Call Centers, Banking, Credit, Credit Cards, Financial Services, Portfolio Management, Loans, Loss Prevention, Fraud, Risk Management, Criminal Justice, Investigation, Surveillance, Security, Physical Security, Customer Service, Training, Public Speaking, Leadership, Law Enforcement, Management, Criminal Law, Time Management, Security Management, Security Operations, Protection, Private Investigations, Personal Protection, Policy, Team Building, Public Safety, Background Checks, Emergency Management, Criminal Investigations, Firearms
Education
American InterContinental University 2012 — 2015
Bachelor of Science, Criminal Justice and Forensic Science, 3.54 GPA
Keesler Air Force Base
Certification, Personnel Specialist
Warren Central High School
Advanced Disposal July 2014 - April 2015
OfficeTeam February 2013 - July 2014
NCO Financial Systems July 2011 - March 2012
Skills
Financial Analysis, Strategic Financial..., Banking, Portfolio Management, Credit, Wealth Management, Securities, Retirement, Insurance, Risk Management, Financial Services, Loans, Management, Small Business, Accounting, Financial Reporting, Microsoft Office, Microsoft Excel, Public Speaking, Microsoft Word, Customer Service, Leadership, Time Management, Outlook, Access, PowerPoint, Research, Training, Social Networking, Team Building, Teamwork, Social Media, Strategic Planning, Event Planning, Inventory Management, Data Entry, Budgets, Community Outreach
Education
Walsh College 2014 — 2016
Masters of Management, Finance and Financial Management Services
Alabama State University 2005 — 2010
Bachelor of Science (B.S.), Finance, General
JPMorgan Chase & Co. April 2015 - Present
JPMorgan Chase May 2013 - April 2015
JPMorgan Chase July 2011 - May 2013
Corinthian Colleges June 2010 - May 2011
NCO Financial Systems October 2005 - May 2010
Skills
Time Management, Account Management, Teamwork, Negotiation, Networking, Mortgage Lending, Loans, Insurance, Banking, Coaching, Credit, Customer Service, Leadership, Process Improvement, Outlook, Team Building, Sales, Performance Management, Analysis, Financial Analysis, Call Centers, Risk Management, Microsoft Office, Mortgage Banking, Software Documentation, Management, Finance, Portfolio Management, Strategic Planning, Credit Analysis
Education
Franklin University 2014 — 2016
Bachelor of Technology (BTech), Information Technology
University Of Phoenix 2008 — 2010
elementary education, Education
Bowling Green State University 1996 — 1998
Worthington Kilbourne 1993 — 1996
CirqlarUSA 2012 - Present
Little wise child afterschool 2012 - Present
Crane & Equipment ltd 2006 - 2008
NCO Financial Systems 2005 - 2007
Skills
Social Media Marketing, Marketing, Online Advertising, Research, Operations Management, Sales Operations, Project Management, Project Planning, Event Planning, Event Management, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Project, SPSS, Sage 300 ERP, QuickBooks, Social Media, Blackboard, Tutoring, Homework Help, Child Development, Early Childhood..., Customer Service, Strategic Planning, Marketing Strategy, Online Marketing, Advertising, PowerPoint
Education
The University of the West Indies Cave Hill Campus 2007 — 2012
Bachelor of Science (BSc), Psychology with Sociology
Dr. Ata Salek April 2014 - Present
S4 Communications January 2013 - August 2013
NCO Financial Systems September 2005 - January 2013
Skills
Training, Coaching, Call Centers, CRM, Interviews, Onboarding, Employee Relations, Sales, Program Management, Performance Management, Talent Management, Management Development, Employee Engagement, Organizational..., Leadership Development, Training Delivery, Leadership
Education
Arizona Western College 1999 — 2001
Associate of Arts and Sciences (A.A.S.), Social Psychology
State of Missouri 2011 - Present
NCO Financial Systems August 2010 - August 2011
Precious moments 2009 - 2010
Bank of America February 2006 - December 2008
University of Alaska August 2003 - October 2005
Skills
Intrapersonal..., Public Speaking, Professional Writing, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Satisfaction, Customer Retention, Customer Service, Report Writing, Career Counseling, Educational Leadership, PowerPoint, Cross-functional Team..., Leadership Development..., Employee Training, Recruiting, Staff Retention, Sales Management, Motivational Speaking, Loyalty Programs, Travel Planning, Coordinating Meetings, Minute Taking, Parliamentary Procedure, Grassroots Lobbying, Editing, Higher Education, mandated reporting, Wholesale, Branch Banking, Retail Banking, Teller Operations, Cash Handling Experience, Call Centers, Case Management Services, Addiction Recovery, Behavioral Health, Treatment Counseling, Student Financial Aid, Social Services, Social Skills, Account Reconciliation, Account Management, Telecommunications, Cpr Certified, Red Cross Certified
Education
University of Alaska Fairbanks 2006 — 2014
Bachelor of Social Work- BSWK, Social Work, 3.6
Prince William Sound Community College 2002 — 2005
Associate of Arts (A.A.), Communication, Journalism, and Related Programs, 3.5
Deluxe Truck Stop June 2014 - Present
Omega RMS July 2012 - September 2013
Universal Guardian Acceptance August 2008 - February 2011
NCO Financial Systems January 2007 - April 2008
Skills
Training, Coaching, Call Centers, Skip Tracing, Risk Management, Call Center, Microsoft Office, Credit, Financial Analysis, Credit Risk, Team Building, Microsoft Excel, Accounts Receivable, Portfolio Management, Team Leadership, Teamwork, Leadership, Communication, Inventory Management, Predictive Dialers, Dialer Management, Debt Management, Strategic Planning
Education
Brookline College-Phoenix 2011 — 2014
Bachelor of Science (BS), Business Administration and Management, General, 3.88
Missouri Western State University 2003 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Sonepar USA 2012 - Present
TEKsystems February 2012 - June 2012
SunGard Availability Services September 2011 - January 2012
NCO Financial Systems May 2007 - September 2011
Skills
Vendor Management, Telecommunications..., Call Centers, Provisioning, Data Center, Active Directory, Troubleshooting, Routers, Telecommunications, Disaster Recovery, Telecom Expense..., MPLS, Cisco Technologies, VoIP, Process Improvement, Call Center, Visio, IT Management, Technical Support, Information Technology, WAN, IT Operations, Integration, Software Documentation, Project Management, Management, Team Leadership
Education
Bucks County Community College
American Family Insurance December 2014 - Present
NCO Financial Systems May 2012 - Present
Citibank October 1997 - August 2012
Citigroup October 1997 - May 2012
Heartland Regional Medical Center March 1994 - October 1997
Heartland Regional Medical Center March 1994 - October 1997
Monfort Pork / Swift June 1987 - December 1993
Skills
Training, Data Entry, Customer Service, Team Building, Credit, Team-oriented, Coaching, Teamwork, Supervisory Skills, Instructor-led Training, Auditing, Highly detail oriented, Communication Skills, Fast Learner, Passion for Helping..., Experienced Trainer, Enjoy Working with..., Appointment Scheduling, Learning and Development, Management, Microsoft Excel, Process Improvement, Microsoft Word, Leadership, Finance, Team Leadership, Student Leadership, Time Management
Education
Hillyard Technical Center 1994 — 1994
Missouri State License, Certified Nursing Assistant
Missouri Western State University 1987 — 1993
General Studies - Nursing Intended, Nursing Intended
Missouri Western State University 1987 — 1987
GED, High School Equivalence Certificate Program
Central High School
Missouri Western State University
General Studies
Dey's End Consulting 2014 - Present
Comcast 2009 - 2014
Target Financial Services 2006 - 2009
iQor 2004 - 2006
NCO Financial Systems 2002 - 2004
Skills
Call Center, Team Leadership, Customer Service, Team Building, Customer Satisfaction, Process Improvement, Sales Operations, Call Centers, Employee Relations, Sales, Supervisory Skills, Management, Customer Retention, Cross-functional Team..., Coaching, Access, Leadership Development, Customer Experience, Microsoft Office, Training, Telecommunications, Leadership, Account Management, Operations Management, Strategic Planning, Vendor Management, Performance Management, Salesforce.com
Education
Augsburg College 1994 — 1998
Aramark Uniform Services May 2015 - Present
NCO Financial Systems August 2014 - May 2015
NCO Financial Systems April 2011 - July 2014
Heatron March 2006 - November 2009
Swift Transportation June 2005 - March 2006
Case Supply November 2004 - June 2005
Gateway, Inc May 1998 - November 2004
USD 453 November 1997 - May 1998
ANDY GRAHAM COMPUTERS October 1997 - December 1997
COMPUTER SOLUTIONS July 1997 - October 1997
Skills
Computer Hardware, Microsoft Excel, Networking, Microsoft Word, Technical Support, Statistics, Cabling, Inventory Management, Adobe Acrobat, FrontPage, Network Hardware, Computer Assembly, Process Improvement, New Hire Training, Blended Learning, Assessment for Learning, Troubleshooting, PowerPoint, Escalation, Call Centers, Management, Workforce Management, Vendor Management, Leadership, Customer Satisfaction, Access, Training, Team Building, XP, Help Desk Support, Customer Service, Software Documentation, Windows 7, SharePoint, Customer Experience, Security, Project Planning, Coaching, Human Resources, Interviews, Quality Assurance, Team Leadership, Microsoft Office
Education
Upper Iowa University 2007 — 2010
Bachelors, Business Administration, 4.0 GPA, graduated Summa Cum Laude
Benedictine College 1979 — 1980
Gen Ed, Music, Art
NCO Financial Systems January 2006 - Present
McKesson Provider Technologies January 2004 - February 2006
Solvay Advanced Polymers September 2001 - January 2004
StorageTek June 1996 - May 2001
Travelers Insurance June 1993 - June 1996
Aflac March 1987 - June 1993
Education
Brenau University 1994 — 1996
Masters, Business Administration
Tuskegee University 1983 — 1986
Bachelor of Science, Accounting
Resurgent Capital Services September 2013 - Present
Law Office of D Michael Dendy August 2008 - September 2013
NCO Financial Systems 2004 - 2008
MSA Solutions 2000 - 2003
Skills
Skip Tracing, Credit, Debt Management, Debt Settlement, Credit Cards, Call Center, Loans, Credit Analysis, Credit Risk, Banking, Accounts Receivable, FDCPA, Loan Servicing, Recoveries, Call Centers, Executive Management, Financial Risk, Financial Services, Payments, Process Improvement
Education
Arizona State University 1999 — 2003
Bachelor of Interdisciplinary Studies, Business
Saint-Gobain July 2015 - Present
Military Sealift Command November 2014 - Present
Expert Global Solutions February 2013 - July 2015
US Navy October 2010 - October 2014
NCO Financial Systems September 2004 - February 2013
Catholic Health Initiatives December 1998 - May 2004
Mercy Health System September 1997 - October 1998
Franciscan Health System April 1993 - September 1997
Healthworks Alliance December 1991 - April 1993
Skills
Troubleshooting, Telecommunications, Avaya, Vendor Management, Disaster Recovery, VoIP, Process Improvement, Data Center, Team Leadership, Software Documentation, Project Management, Networking, Management, Call Centers, Help Desk Support, Contract Negotiation, Infrastructure, Training, Integration, Contract Management, Human Resources, Avaya Technologies, Budgets, IT Service Management, Information Technology, IT Management, Technical Support, Computer Hardware, System Administration, ITIL, Program Management, System Deployment, Customer Satisfaction, Windows, Visio, Cross-functional Team..., Strategic Planning
Education
Excelsior College 2014 — 2015
Bachelor’s Degree, Professional Studies in Business and Management
Bucks County Community College 1991 — 1996
AA, Microcomputer Application Systems
Acs-xerox April 2012 - Present
Harris Corporation May 2009 - April 2012
TidalTV 2008 - 2008
LRW Digital, Inc. 2006 - 2008
Catalyst IT Services 2004 - 2004
NCO Financial Systems 2000 - 2003
Mind Over Machines 1998 - 2000
Skills
ASP.NET, .NET, C#, SQL Server, Agile, jQuery, LINQ, Entity Framework, ASP.NET MVC, Agile Methodologies, IIS, Visual Studio, XML, Microsoft SQL Server, JavaScript, TFS, Software Development, Object Oriented Design, WCF, T-SQL, OOP, SOA, Web Services, VB.NET, ADO.NET, Design Patterns
Education
Санкт-Петербургский Государственный Университет 1986 — 1992
Bachelor of Science (BS), Computer Science
Saint Petersburg State Institute of Technology (Technical University) 1986 — 1991
BS, Computer Science
Frontline Asset Strategies, LLC May 2011 - Present
NCO Financial Systems May 2002 - March 2011
Skills
Account Management, Accounts Receivable, Call Center, Call Centers, Collections, Credit, Credit Cards, Credit Risk, Customer Service, Finance, Financial Services, Leadership, Management, Operations Management, Outsourcing, Portfolio Management, Process Improvement, Risk Management, Strategic Planning, Team Building, Training, Vendor Management
Education
Anoka Ramsey Community College 1997 — 2000
eBay November 2010 - Present
University of Manchester and National Center for Text Mining September 2009 - October 2010
Zeta Interactive October 2007 - March 2010
NCO Financial Systems December 2006 - September 2007
Oregon State University 2004 - 2006
Skills
Data Mining, Machine Learning, Natural Language..., Predictive Modeling, Artificial Intelligence, Computer Science, Text Mining, Information Retrieval, Information Extraction, Pattern Recognition, Text Classification, Text Analytics, MapReduce, R, Web Mining, Hadoop, Computational..., Algorithms, Statistics, Analytics
Education
University of Wisconsin-Milwaukee 1998 — 2004
PhD, Computer Science
Asian Institute of Technology 1991 — 1992
MS, Computer Science
University of the Philippines 1985 — 1989
BS, Mathematics
Howell & Vail LLP April 2010 - Present
NCO Financial Systems June 2008 - April 2010
Skills
Office Management, Client Relations Skills, Problem Solving, Benefits Administration, Outlook, Accounts Receivable, Customer Service, Skip Tracing, Administrative..., Data Entry
Education
Boise State University 2001 — 2007
Bachelor of Science (B.S.), Business Administration, Management and Operations
Temple University May 2013 - Present
Fox Chase Cancer Center January 2006 - April 2013
NCO Financial Systems November 2004 - December 2005
Wyeth Pharmaceuticals October 2002 - November 2004
Netigy December 1999 - May 2001
Education
Allegheny College 1972 — 1976
BA, History
Austin, Texas June 2013 - Present
Haggai Institute July 2011 - December 2012
1st National Financial Services January 2009 - June 2011
NCO Financial Systems January 2006 - January 2009
American Digital Technologies II 2002 - 2005
FrontierVision/Adelphia January 1998 - October 2002
Skills
Leadership, Process Improvement, Marketing Strategy, Coaching, Project Management, Wireless, Team Leadership, Public Speaking, Account Management, New Business Development, Business Strategy, Team Management, Vendor Management, Operations Management, Project Planning
Education
Bob Jones University
Broadcasting, & Math
Medical City Dallas hospital January 2014 - Present
NCO Financial Systems May 2011 - December 2013
Albertsons July 2004 - May 2011
Skills
Inventory Control, Retail, Grocery, Merchandising, Customer Service, Telephone Skills, Data Entry, HIPAA, Medical Terminology, Healthcare, Process Scheduler, Medical Records, Time Management, 10 Key, CPT, ICD-9, Medical Coding, Medical Billing, Customer Satisfaction, Insurance, Pricing, Meditech, Appointment Scheduling, Call Centers, Revenue Cycle, Medisoft, Revenue Cycle Management, Health Insurance, Microsoft Excel, Hospitals, PowerPoint, Outlook, Medicaid, Healthcare Management, Microsoft Office, EMR, Microsoft Word, Patient Safety, Healthcare Information...
Education
Brookhaven Community College 2009 — 2011
Medical Office Management/Administration, 3.7
El Centro College 2004 — 2005
Business Administration and Management, General, 3.5
NCO Financial Systems May 2008 - Present
Diakon Lutheran Social Ministries March 2003 - November 2008
Education
Bucks County Community College 2003 — 2005
None, Nursing
NCO Financial Systems September 2004 - Present
NCO Group January 2004 - Present
NCO Group 2004 - Present
OSI 2004 - Present
Harmon Hall Institute Acapulco January 1980 - January 1995
Education
Diplomados en Liderazgo y dirección ITESM 2000 — 2003
Masters Degree, Applied Linguistics
Tecnológico de Monterrey 1990 — 1992
diplomado, liderazgo - Capacitacion- Administracion
Universidad Pedagógica Nacional 1987 — 1989
PHD in socio Linguistics, Adult Education and development
UPN
Linguistics/Education
Universidad Nacional Pedagogica
Bachelor's degree, Education
ConServe July 2014 - Present
NCO Financial Systems October 1997 - December 2013
Clayton-Parker and Associates January 1981 - September 1997
Skills
Call Center, Credit Cards, BPO, Vendor Management, Executive Management, Financial Services, Outsourcing, Risk Management, Process Improvement, Portfolio Management, Strategic Planning, Account Management, Relationship Management, Team Building, Customer Experience, Call Center Development, New Business Development, Sales, Business Planning, Performance Management, Customer Retention, Training, Customer Satisfaction, CRM, Start-ups, Business Strategy, Strategy, Finance, Telecommunications, Leadership, Loss Mitigation, Forecasting, Mergers & Acquisitions, Strategic Partnerships, Analytics, Salesforce.com, Analysis, Business Process..., Payments, P&L Management, Team Leadership, Lead Generation, Workforce Management, Call Centers, Sales Funnel..., Public Speaking, Salesforce.com..., Cross-functional Team..., Teamwork, Key Performance...
Education
Arizona State University 1976 — 1980
BS
BS
NCO Financial Systems December 1977 - Present
NCO Financial Systems December 1977 - Present
NCO 1977 - 2009
worked for FCA for 21 years in operations and sales December 1977 - May 1998
Education
Bergen Community College 1977 — 1979
Business Administration
Texas Health Partners April 2013 - Present
CHRISTUS Health August 2012 - February 2013
DaVita RX April 2009 - August 2012
DaVita RX February 2007 - April 2009
Argyle Solutions February 2006 - February 2007
NCO Financial Systems October 2005 - February 2006
Risk Management Alternatives August 2003 - October 2005
Collection Company of America May 2002 - February 2003
Skills
Process Improvement, Operations Management, Team Building, Customer Service, Healthcare, Call Center, Access, Coaching, Microsoft Excel, Strategic Planning, Data Analysis, Medical Billing, Cross-functional Team..., HIPAA, Accounts Receivable, Employee Relations, Managed Care, Leadership, Microsoft Office, Forecasting, Inventory Management, Medicare, Software Documentation, Call Centers, Healthcare Management, Project Management, Time Management, Analysis, Medicaid, Training, Management, Healthcare Information...
Education
Ashford University 2008 — 2010
Business Administration, Healthcare
Anderson High School 1974 — 1978
Diploma, General Office Occupations and Clerical Services
NCO Financial Systems February 2009 - November 2010
Education
Bowling Green State University 1994 — 1999
BA, music
NCO Financial Systems CEOTwenty6 IncorporatedDecember 2003 - Present
NCO Customer Soultions April 2008 - August 2008
Telespectrum July 2005 - September 2007
West Corporation August 2004 - February 2005
Education
American InterContinental University 2007 — 2009
Associates Degree in Business, Business
Windham Professionals, Inc. December 2014 - Present
Money Management and Business Solutions, LLC August 2014 - Present
Expert Global Solutions June 2012 - July 2014
NCO Financial Systems, Inc. June 2008 - June 2012
NCO Financial Systems, Inc. July 2007 - June 2008
NCO Financial Systems September 2006 - July 2007
NCO Customer Management, Inc. September 2005 - September 2006
NCO Customer Management, Inc. April 2005 - September 2005
NCO Customer Management, Inc. March 2004 - April 2005
Horizon Mental Health Managment, Inc. May 2001 - October 2003
Skills
Program Management, Talent Management, Vendor Management, Leadership, Performance Management, Applicant Tracking..., Recruiting, Interviews, Call Center, Human Resources, Management, Leadership Development, Employee Relations, Team Building, Coaching, Training, Customer Retention, Onboarding, Background Checks, Process Improvement, Organizational..., Change Management, Talent Acquisition, Employee Engagement, Personnel Management, Outsourcing, HR Policies, Employee Training, Succession Planning, Career Counseling, Sales, Hiring, New Hire Orientations, Sourcing, HR Consulting, HRIS, Call Centers, Conflict Resolution, Temporary Placement, College Recruiting, Resume Writing, Career Development, Workforce Planning, Strategy, Strategic Planning, CRM, Team Leadership
Education
East Carolina University 1999 — 2001
Master's Degree, Rehabilitation Counseling
Averett University 1998 — 1999
Graduate Studies: Master, Business Administration Program
Winston-Salem State University 1989 — 1993
Bachelor of Science
NCHS-East 1985 — 1989
High School
Impax Laboratories July 2010 - Present
Lonza Riverside Inc. May 2009 - September 2010
Gamesa Technology Corporation August 2007 - February 2009
NCO Financial Systems December 2005 - August 2007
Wolters Kluwer Health July 2001 - December 2005
The Mountain Battern Surety Company, Inc May 1999 - September 1999
China Xinjiang Metals & Minerals Import/Export Corporation, Urumqi, Xinjiang China July 1988 - December 1995
Skills
Variance Analysis, Financial Analysis, Cost Accounting
Education
Widener University 1998 — 2000
MBA, Accounting
Xinjiang University 1984 — 1988
B.A., Russian and International Business
Agilysys August 2015 - Present
Agilysys January 2015 - Present
Perimeter Orthopaedics, P.C. April 2014 - Present
Gentiva Health Services August 2011 - April 2014
NCO Financial Systems January 2010 - August 2011
ThermoFisher Scientific June 2009 - August 2010
Nuesoft Technologies August 2006 - March 2009
Skills
Accounts Receivable, Accounting, Healthcare, Customer Service, Direct Sales, Insurance, Sales, Account Management, Interviews, Leadership, Management, Process Improvement, Strategy
Education
Baruch College, City University of New York (CUNY) 1978 — 1982
BA, Journalism
Sitel November 2014 - Present
NCO Financial Systems February 2012 - Present
TeleTech May 2012 - October 2012
Bank of the West September 2001 - November 2011
Commercial Federal Bank September 2001 - November 2011
Bank of the West January 2001 - November 2011
Dillard's November 2000 - July 2001
Dillard’s January 2000 - January 2001
Wal-Mart February 1992 - July 2000
Wal-Mart January 1992 - January 2000
Skills
Credit, Banking, Loans, Underwriting, Budgets, Team Leadership, Team Building, Call Center, Customer Service, Customer Satisfaction, Customer Retention, Outlook, Insurance, Sales
Education
Ashworth University 2013 — 2013
Medical Billing and Claims, Medical/Clinical Assistant
NowLongview Community College 2008 — 2012
Nursing
Rio Salado Community College 1991 — 1991
G.E.D, High School Diploma
Clifton School of Business, Word Processor 1985 — 1985
Certificate
Convergys December 2014 - Present
Convergys August 2008 - Present
QC Holdings March 2007 - August 2008
NCO Financial Systems August 1996 - May 2006
Skills
SQL, Excel, Programming, Microsoft Office, XP, Artiva Applications &..., Inbound & Outbound..., Crystal Reports, Microsoft Excel, Analysis, Call Centers, Access, Business Analysis, Process Improvement, Data Analysis, Strategic Planning, Business Intelligence, Operations Management, Program Management, BPO, Change Management, Team Building, C#, Analytics, Troubleshooting, Banking, SharePoint, Software Documentation, Risk Management, Leadership, Vendor Management, Outsourcing, Microsoft SQL Server, Budgets, Time Management, Strategy, Team Management, Networking, Team Leadership, Databases, Customer Satisfaction, Disaster Recovery, Performance Management, Integration, System Administration, Business Process..., Management, Training, MS Project, Visio
Education
Baker University 2008 — 2010
MBA, Business Administration
The University of Kansas 2006 — 2008
BA, Major - Economics with Minor - Business Administration
Putnam Investments April 2012 - Present
Brown Brothers Harriman April 2010 - April 2012
Hexaware Technologies February 2005 - April 2012
NCO Financial Systems 2006 - 2010
Cognizant Technology Solutions 2004 - 2005
iGATE Global Solutions April 2001 - July 2004
Skills
SDLC, J2EE Application..., Web Services, Spring, Hibernate, ZK Framework, Groovy, PL/SQL, C++, Unix, JSF, Struts, XML, ZK, Solution Architecture, EJB, Tomcat, SOA, Core Java, Big Data, Hadoop, Hive, Apache Pig, JDBC, REST, JavaScript, Spring Framework
Education
Bostons Computer Institute 2000 — 2001
Post Graduate Diploma, Software Application Engineering
College of Engineeering Amravati 1996 — 2000
BE, Electrical
Amravati University
Manibai Gujarathi School
Parallel Employment Group September 2014 - Present
Parallel Employment Group June 2013 - September 2014
NCO Financial Systems June 2011 - June 2013
NCO Financial Systems October 2010 - September 2011
NCO Financial Systems July 2010 - October 2010
NCO Financial Systems July 2008 - August 2010
Meritain Health November 2004 - July 2008
Skills
Call Center, Billing, Vendor Management, Process Improvement, Compliance, Collections, Debt Collection, Leadership Development, Invoicing, Employee Relations, Training, Call Centers, Management, Recruiting, Interviews, Human Resources, Administration, Sourcing, Temporary Placement, Employee Benefits, Talent Acquisition, Hiring, Onboarding, Talent Management, Performance Management, Coaching, Employee Engagement, New Hire Orientations, Applicant Tracking..., Customer Retention, Temporary Staffing, Taleo, Screening, Employer Branding, HRIS, Employee Training, PeopleSoft, Internet Recruiting, HR Policies, Organizational..., Customer Satisfaction, Recruitment Advertising, Organizational..., Job Fairs, Screening Resumes, Staffing Services, Succession Planning, Technical Recruiting, Executive Search, Team Leadership
Education
Bryant and Stratton College 2011 — 2013
Business Management, Business
State University of New York Empire State College 2007 — 2011
Associate of Arts and Sciences (AAS), Human Resources and Management
Catholic Health Initiatives June 2015 - Present
Catholic Health Initiatives August 2013 - July 2015
Suandria Hall - Independent April 1999 - August 2013
Centers for Disease Control and Prevention February 2008 - May 2012
McKing Consulting August 2005 - February 2008
SMS (Shared Medical Systems) now a Siemens company 1998 - 1999
NCO Financial Systems 1995 - 1998
Skills
Project Management, Proposal Writing, Contract Management, Government Contracting, Government Procurement, Budget Analyst, Cost Reporting, Social Media, Media Production..., Data Analysis, Database Administration, Art, Small Business..., Website Creation, Event Planning, Event Management, IT Service Management, Technical Training, Life Coaching, Nonprofits, Nail Care, Nail Art, Community Outreach, Analysis, Program Management
Education
Adams State University 2014 — 2016
Master's Degree, Clinical Mental Health
Georgia Perimeter College
Associate of Science (A.S.), Psychology
Troy University
Bachelor of Science (BS), Psychology
Seneca Mortgage Servicing LLC August 2013 - Present
Bank of America May 2012 - June 2013
Bank of America September 2011 - May 2012
Bank of America February 2009 - September 2011
NCO Financial Systems June 2003 - February 2009
Skills
Banking, Portfolio Management, Credit Analysis, Loans, Risk Management, Financial Analysis, Fixed Income, Business Analysis, Mortgage Lending, Accurint, Workout Prospector 2, FedEx Online Shipping, Iportal, Internet, Microsoft Excel, Fast Data, Intellimods, Microsoft Word, Home Retention Services..., Micosoft Share Point, Lotus Notes, AS400/I-series, Microsoft Windows, Mortgagor Servicing..., Urban Lending Solutions, Clarifire, Microsoft Outlook, Default Mitigation..., Mortgage Servicing
Education
Sweet Home Senior High School 1994 — 1998
Alfred State College - SUNY College of Technology
Computer Science
Innovative Aftermarket Systems August 2014 - July 2015
Harte Hanks February 2011 - August 2014
Sallie Mae November 2010 - November 2011
NCO Financial Systems August 2008 - June 2010
Worldmark by Wyndham February 2008 - August 2008
Bath & Body Works November 2006 - November 2007
Skills
Telecommunications, Team Leadership, Project Management, Team Management, Call Centers, Troubleshooting, Customer Service, Training, Team Building, Marketing, Social Networking
Education
Blue River Community College 2004 — 2005
Psychology
Longview Community College 2003 — 2004
Psychology
Baldwin Beauty School-North Austin
Manicurist License, Cosmetology, Barber/Styling, and Nail Instructor
Mercy Health (formerly Mercy Health Partners) July 2012 - Present
Mercy Health Partners July 2010 - July 2012
NCO Financial Systems November 2008 - July 2010
Skills
Budgets, Public Speaking, Program Development, Event Planning, Grant Writing, Mental Health Counseling, Program Evaluation, Public Relations, Epic Systems, Operations Management, Psychology
Education
Ashford University 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Social Sciences
Cincinnati State Technical and Community College
PCM August 2009 - Present
NCO Financial Systems January 2007 - August 2009
Skills
VMware, Virtualization, HP, Storage, Disaster Recovery, Cisco Technologies, Citrix, Cloud Computing, Data Center, Security, Solution Selling, Storage Area Networks, Computer Hardware, Servers, Account Management, Direct Sales, Channel Partners, Salesforce.com, Sales Process, SaaS, Enterprise Software, Unified Communications, Storage Virtualization, Pre-sales, SAN, Professional Services, Information Technology, Managed Services
Education
McGill University 2007 — 2009
System Analysis and Design, IT
Baruch College, City University of New York (CUNY) 2001 — 2004
BBA, INFORMATION SYSTEMS
beaconhouse public school
beaconhouse public school
beaconhouse public school
NCO Financial Systems June 2014 - Present
HH Gregg October 2011 - September 2014
V-Tech Solutions Inc November 2013 - April 2014
Auburn University Montgomery January 2008 - August 2013
Skills
Research, PowerPoint, Microsoft Word, Microsoft Excel
Education
Auburn University at Montgomery 2008 — 2013
Bachelor's degree, Management Information Systems, General
CBV Collection Services Ltd June 2013 - Present
CBV Collection Services Ltd January 2012 - May 2013
Walmart August 2011 - December 2011
iQor June 2010 - July 2011
Collectcorp September 2009 - May 2010
NCO Financial Systems October 2004 - September 2009
Skills
Credit, Call Center, Customer Service, Call Centers, Operations Management, Credit Cards, Risk Management, Loans, Accounts Receivable, Team Leadership, Finance, Customer Satisfaction, Banking, Process Improvement
Education
Bishop's University 1998 — 2002
B.A., Economics
NCO Financial Systems March 2009 - Present
Montreal January 2006 - Present
Eye-In Wireless, Montreal February 2008 - July 2008
Skills
Photoshop, InDesign, PowerPoint, Word, Microsoft Office, Excel, Illustrator, Customer Service, SEO, Graphic Design, HTML, Analytics, Dreamweaver, Web Design, English, Microsoft Word
Education
Rosemount Technology 2009 — 2010
Graphic Design
McGill University
Bachelor's Degree, Management
Canada Equivalency
BS Business Administration, Management
French Level 1
International Academy of Management and Economics
MBA, Management and Economics
University of the Philippines
Areas USA Inc. May 2013 - Present
P.F. Chang's China Bistro September 2010 - April 2013
Johns Hopkins Hospital March 2009 - August 2010
NCO Financial Systems March 2008 - March 2009
Skills
Customer Service, PowerPoint, Microsoft Office, Data Entry, Excel, Word, Outlook, Access, Teamwork, Microsoft Word, Event Planning, Social Networking, Microsoft Excel, Facebook, Social Media, Event Management
Education
New Jersey City University 2012 — 2017
Bachelor of Science (B.S.), Finance and Financial Management Services
New Jersey City University 2012 — 2017
Bachelor of Science (BS), National Security
Barry University 2005 — 2007
Gateway Health System June 2013 - Present
EDMC March 2012 - April 2013
NCO Financial Systems October 2003 - March 2012
Skills
Call Center, Microsoft Office, Customer Service, Customer Satisfaction, Data Entry, Outlook, Microsoft Excel, Access, Process Improvement, Training, Team Leadership, Microsoft Word, Time Management, Telephone Skills
Education
Art Institute of Pittsburgh
Westminster College (PA)
Medco Health Solutions October 2011 - Present
NCO Financial Systems February 2011 - September 2011
Associated Air Center May 2006 - April 2009
Skills
Graphic Design, Call Center, Health Insurance
Education
Art Institute of Dallas 2009 — 2010
NCO Financial Systems January 2000 - Present
Skills
Process Improvement, Software Documentation, Team Leadership, Vendor Management, Microsoft Office, Visio, Outsourcing, Project Management, Call Centers, Business Analysis, Business Process...
Education
Ashford University
Bachelor of Business Administration (BBA), Business Information Systems
Johnstown Senior Center October 2010 - Present
NCO Financial Systems April 2009 - April 2010
Taco Bell February 2008 - April 2009
Education
Performance Training 2011 — 2012
Certificate, Medical Office Assistant/Specialist
NCO Financial Systems 2011 - 2012
St. John's Regional Medical Center April 2006 - June 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Medical Terminology, Cpt Coding, ICD-9, Medical Transcription, 10 Key, Photoshop, Mac OS, Fax, Copying, Typing
Education
Franklin Technology-MSSU 1995 — 1996
Certificate, Medical Records
Joplin High School 1991 — 1995
Office Technology
United States Army Reserve September 2008 - Present
NCO Financial Systems January 2013 - November 2013
Farmers Insurance October 2012 - January 2013
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Inventory Management, Public Speaking, Team Leadership, English, Time Management, Social Media, Team Building, Sales, Leadership, Data Entry, Strategic Planning, Logistics, Operations Management, Marketing, Supply Chain Management, Social Networking, Inventory Control, Microsoft Excel
Education
Troy University in Montgomery 2013 — 2015
Bachelor of Science (B.S.), Criminal justice
Alabama State University 2010 — 2014
Robert e lee high school 2006 — 2009
NCO Financial Systems September 2013 - Present
Self 2012 - Present
Skills
3D Studio Max, 3D rendering, Zbrush, Photoshop, Mental Ray, Character Rigging, Computer Animation, After Effects, Digital Sculpting, Illustrator, video editing, Skinning, Modeling, Video Editing, Character Animation, 3D, Animation, Video Games
Education
Art Institute of Pittsburgh 2008 — 2012
Game Art and Design
Pennsylvania State University-Penn State Beaver 2006 — 2008
Computer Science
NCO Financial Systems 2011 - 2012
Education
Everest Institute-Gahanna 2008 — 2009
MIBC Diploma, Medical Insurance Specialist/Medical Biller
NCO Financial Systems October 2002 - Present
Education
Augusta Technical College 1990 — 1992
Associate's degree, Business Administration and Management, General
Seasonal Lawncare, Inc. 2011 - 2013
NCO Financial Systems 2010 - 2011
Holiday Inn 2008 - 2010
The Children's Place 2007 - 2009
Education
Ashland University 2007 — 2009
Bachelor of Business Administration (BBA), Hospitality Administration/Management
University of Akron Wayne College
Jet Machine Shop/ Jet Truck and Auto Repair January 2005 - January 2011
A.R.S. Assessment Rehabilitation Services Inc. January 2001 - January 2003
NCO Financial Systems January 1997 - January 2001
Skills
Training, Management, Payroll
Education
Kaplan University 2012 — 2014
Bachelor's Degree, Applied Behavioral Analysis and The Psychology of Addiction/ Substance Abuse
Anne Arundel Community College
AssociatesofArts, GeneralStudies; FineArts
ChesapeakeHighSchool
HighSchoolDiploma, AdvancedAcademics
Kaplan University
Bachelors, Psychology; AppliedBehavioralAnalysis
Portfolio Recovery Associates, Inc. October 2011 - May 2013
NCO Financial Systems November 2006 - February 2011
Anserv Communications, Inc. July 1998 - August 2006
Continental Cablevision, Inc. October 1985 - July 1998
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, E-Learning, Google Analytics, HIPAA, Internet, Invoicing, Knowledge Management, Social Networking, Office Management, Office Administration, PowerPoint, Project Management, Proofreading, Quality Assurance, Quality Management, Quality Control, Typing, YouTube
Education
Alamance Community College 1979 — 1980
Certificate, Dental Assisting and Office Management
Bartlett Yancey High School 1975 — 1979
Graduate, Basic
ABM Janitorial Services July 2014 - Present
NCO Financial Systems October 2012 - January 2014
Parkwayhealth January 2012 - July 2012
Swope Ridge Geriatric Center July 2011 - December 2011
Skills
Microsoft Excel, Microsoft Word, Leadership, Strategic Planning, Customer Satisfaction
Education
Brown Mackie College-Kansas City
lpn certification, Practical Nursing, Vocational Nursing and Nursing Assistants
Nymeo Federal Credit Union October 2013 - Present
NCO Financial Systems September 1993 - Present
Skills
Credit, Credit Analysis, Credit Cards, Mortgage Lending, Credit Risk, Portfolio Management, Loans, Banking, Risk Management, Financial Services, Loan Origination, Financial Risk
Education
Art Institute of Atlanta 1988 — 1990
Associate of Arts (AA), Music Business
American Legion Auxiliary October 2014 - Present
Financial Asset Management July 2013 - September 2014
NCO Financial Systems October 2005 - July 2013
Skills
Training, Recruiting, Accounts Receivable, Human Resources, Management, Outsourcing, Higher Education, Microsoft Office, Microsoft Excel, Microsoft Word, Leadership, Team Building, Time Management, Management Development, Employee Training, Internal Audit, Risk Management, Sales, Budgets, Banking, Workforce Planning, Call Centers, Business Strategy, Business Process...
Education
Alcorn State University 1994 — 2005
Master’s Degree, Secondary Education and Teaching
Alcorn State University 1994 — 2005
Master of Science Education (MEd), Secondary Education and Teaching
TSI - A Transworld Systems Company June 2011 - Present
NCO Financial Systems June 2011 - Present
Rausch, Sturm, Israel, Enerson & Hornik July 2003 - July 2009
Skills
Call Centers, Process Improvement, Risk Management, Financial Analysis, Banking, Loans, Portfolio Management, Financial Services, Microsoft Office, Vendor Management, Credit Analysis, Credit Risk, Mortgage Lending, Insurance, Management, Accounts Receivable
Education
Advanced Institute of Hair Design
Cosmetology, Barber/Styling, and Nail Instructor
2020 Companies April 2014 - Present
Toys R Us November 2011 - December 2012
Walmart October 2007 - February 2009
NCO Financial Systems May 2005 - March 2006
Skills
Sales Management, Sales Operations, Customer Satisfaction, Customer Service, Sales, Cold Calling, Customer Retention, Microsoft Office
Education
Texas School of Business 2008 — 2010
Medical office, Medical Office Computer Specialist/Assistant, 3.0
Interactive Learning Systems-Pasadena 2003 — 2004
Microsoft office user specialist, Microsoft office user specialist, 3.0
South houston high school 1996 — 2000
Academics, 3.0
NCO Financial Systems January 2006 - Present
Education
Alabama State University 1996 — 2005
Computer Science
NCO Financial Systems April 2012 - December 2012
DeKalb Medical June 2004 - July 2009
Skills
Customer Service, Access, Data Entry, Event Planning, Hospitals, Microsoft Word, PowerPoint, Time Management
Education
Atlanta Technical College 2013 — 2015
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
Everest Institute-Norcross 2003 — 2004
Diploma, Medical billing and coding
Dekalb Technical College 2000 — 2003
Information Technology/ programming