New York City 311

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New York City 311 Employees

Employee
Years
Job
Industry
cloressa chapman cloressa chapman Upper Marlboro, Maryland Details
cloressa chapman's New York City 311 Experience September 2008 - May 2009
Job 3052 Packaging Specialist at United States Marine Corps
Industry Military
Experience
Capital City Protective Services   June 2014 - Present
United States Marine Corps  2009 - 2013
New York City 311   September 2008 - May 2009

Skills
Military, Supply Chain Management, Supply Chain, Customer Service, Sales, Warehousing, Teamwork, Military Experience, Distribution Center..., Logistics, Process Improvement, Telephone Skills, Time Management

Education
Independence University   2014 — 2017
Bachelor's degree, Business management in Hr

American red cross   2014 — 2014
Certificate, Certified nursing assistant

California college San Diego   2013 — 2013
Health/Health Care Administration/Management

brownsville academy high school   2005 — 2007

Olga Karp Olga Karp New York, New York Details
Olga Karp's New York City 311 Experience November 2013 - Present
Job 311 Administration
Industry Human Resources
Experience
New York City 311   November 2013 - Present
DoITT  May 2008 - Present
NYC Department of Buildings  September 2006 - May 2008

Skills
Customer Service, Human Resources, Business Analysis, Writing, Personnel Management, Payroll, Analysis, Employee Relations, Strategic HR, Team Building, Strategic Planning, HR Policies, Performance Management, Training, Policy

Education
City University of New York-Baruch College
Bachelor of Science (BS), Psychology

Edward R. Murrow HS

Harrison Im Harrison Im Greater New York City Area Details
Harrison Im's New York City 311 Experience January 2009 - September 2009
Job Business Analyst at New York eHealth Collaborative
Industry Nonprofit Organization Management
Experience
New York eHealth Collaborative  August 2014 - Present
Public Health Solutions  July 2014 - August 2014
Queens Botanical Garden  September 2013 - December 2013
Sterling Bank Services. Banking and Facilities Services  May 2010 - December 2013
New York City 311   January 2009 - September 2009

Skills
Microsoft Office, Troubleshooting, Research, Microsoft Excel, Project Management, Strategic Planning, Team Building, Analysis, Data Analysis, Process Improvement, Business Analysis, Market Research, Process Optimization, Technical Drawing, Python, Product Management, SharePoint..., Requirements Gathering, Business Requirements, SQL

Education
Queens College   2012 — 2014
Master's degree, Urban Studies/Affairs

Queens College   2012 — 2013
Bachelor's degree, Urban Studies/Affairs

Hunter College   2008 — 2012
English Language and Literature/Letters

Pedro Urena Pedro Urena Bronx, New York Details
Pedro Urena's New York City 311 Experience April 2012 - January 2015
Job at
Industry Information Services
Experience
NYC Dept. of Housing Preservation and Development  January 2015 - Present
New York City 311   April 2012 - January 2015
St. Joseph's Medical Center   January 2009 - April 2012

Skills
Customer Service, Microsoft Excel, Microsoft Office, Public Speaking, Critical Thinking, Research, Microsoft Word, Teamwork, Analysis, PowerPoint, Community Outreach, Editing, Time Management, Healthcare, Data Analysis

Education
City University of New York-Hunter College   2010 — 2014
Bachelor of Arts (B.A.), Philosophy

Steve Gauvy Steve Gauvy Saint Albans, New York Details
Steve Gauvy's New York City 311 Experience January 2015 - Present
Job Call Center Representative at New York City 311
Industry Information Services
Experience
New York City 311   January 2015 - Present
T.G.I. Fridays   November 2014 - January 2015
Active Staffing Services  April 2014 - November 2014
Zaro's Bakery  April 2014 - April 2014
Queens College  November 2002 - September 2013
JDG Investigations Inc   2011 - 2013
Harlem Children's Zone  April 2011 - December 2011

Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Data Entry, Data Analysis, Research, Customer Service, Social Networking, Event Planning, Teamwork, Management, Training, Teaching

Education
Queens College   2002 — 2010
Bachelor's degree, Industrial and Organizational Psychology

Queens College   2002 — 2010
Bachelor's degree, Industrial and Organizational Psychology

Elizabeth Alba Elizabeth Alba Greater New York City Area Details
Elizabeth Alba's New York City 311 Experience November 2004 - April 2010
Job Call Center Rep at LogistiCare
Industry Outsourcing/Offshoring
Experience
LogistiCare  June 2012 - February 2014
King TeleServices LLC  June 2011 - June 2012
New York City 311   November 2004 - April 2010

Skills
Call Centers, Customer Satisfaction, Technical Support, Data Entry, Customer Service, Troubleshooting, Computer Hardware, Outlook, Microsoft Office, Time Management, Team Leadership

Education
Katharine Gibbs School   1997 — 1999
Associate's Degree, Office Administration-Business, 3.9

Park West High School   1994 — 1997
High School, Aviation/Airway Management and Operations

Donelle Benjamin Donelle Benjamin Greater New York City Area Details
Donelle Benjamin's New York City 311 Experience June 2005 - December 2009
Job Government Customer Service
Industry Government Relations
Experience
Town of North Hempstead  February 2010 - Present
New York City 311   June 2005 - December 2009
New York Physicians  January 2004 - March 2005

Skills
Customer Service, Microsoft Office, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Public Speaking, Social Media, Data Entry, Event Planning, Research, Social Networking, Time Management, Community Outreach, Facebook, Troubleshooting, Teamwork, Windows, Leadership, Team Building, Program Management

Education
City University of New York-Brooklyn College   2007 — 2009
Bachelor of Arts (B.A.), Political Science and Government

Kingsborough Community College   2004 — 2007
Associate of Science (A.S.), Speech Communication

Kerryn Perry Kerryn Perry New York, New York Details
Kerryn Perry's New York City 311 Experience January 2011 - April 2012
Job Front Desk Manager at American Musical and Dramatic Academy
Industry Education Management
Experience
American Musical and Dramatic Academy  July 2012 - Present
New York City 311   January 2011 - April 2012
NYC Department of Citywide Administrative Services  June 2007 - October 2009

Skills
Diplomacy, Human Resources, Filing, Office Management, Fax, Customer Satisfaction, Interviews, Call Centers, Multi-line Phone, Copying, Administrative Work, Data Entry, Administrative..., Time Management, Outlook, Microsoft Word, Process Scheduler, Access, Office Administration, Event Planning, Payroll, Fundraising, Social Networking, Nonprofits, Receptionist Duties

Education
City University of New York-Herbert H. Lehman College   2010 — 2013
Bachelor of Fine Arts (BFA), Dance

Temple University-Esther Boyer College of Music and Dance   2007 — 2009
Bachelor of Fine Arts (BFA), Dance

Amy Stark Amy Stark Greater New York City Area Details
Amy Stark's New York City 311 Experience February 2004 - December 2005
Job Canon Market Development Representative at BDS Marketing
Industry Photography
Experience
BDS Marketing  July 2012 - Present
MarketStar  September 2011 - June 2012
Verizon  December 2010 - September 2011
Photography Studio  January 2009 - December 2010
Sarah Merians Photography   January 2006 - December 2008
New York City 311   February 2004 - December 2005
Amazing Pictures  May 2003 - February 2004

Skills
Mac, PC, Photoshop CS4, Adobe Bridge, Wacom Tablet, Adobe Lightroom, Freehand, Illustrator, InDesign, iWeb, Scanning, Microsoft Office, Filemaker Pro, Studio Plus, Breeze Browser Pro, Capture One, ROSE, Quickbooks, Avaya IP Agent, Sametime, Sony Camcorders, Sony DSC's, Sony Alpha's, Sony Camera & Camcorder..., Sony Nex Cameras, Partner Dynamics, Time Cards, Expense Reports, Streets & Trips, Time Management, Photoshop, Trips, Cards, Camcorder, Lightroom, Social Media, FileMaker, QuickBooks, Image Manipulation, Training, Photography, Digital Imaging, Sales, Retail, Sales Operations, Adobe Freehand, Scanners, Avaya, Management, Customer Service

Education
Art Institute of Seattle   2000 — 2002
Associate of Applied Arts, Commercial Photography - Product

Awilda Ramirez Awilda Ramirez Greater New York City Area Details
Awilda Ramirez's New York City 311 Experience March 2004 - June 2007
Job Registered Nurse at Bronx Lebanon Hospital
Industry Hospital & Health Care
Experience
Bronx Lebanon Hospital  September 2008 - Present
New York City 311   March 2004 - June 2007

Skills
BLS

Education
Hunter College   2008 — 2009
Bashelor of Science, Registered Nurse

Hostos Community College   2004 — 2007
Associates, Nursing

Rosaira Quinones Rosaira Quinones Greater New York City Area Details
Rosaira Quinones's New York City 311 Experience June 2009 - February 2010
Job Disaster Case Manager at SCO Family of Services
Industry Education Management
Experience
SCO Family of Services  May 2013 - Present
City of New York, Department of Homeless Services  October 2012 - May 2013
NYC Department of Education  March 2008 - May 2012
New York City 311   June 2009 - February 2010
Travel Traders LLC  January 2005 - March 2008
Puerto Rico Department of Education  August 2006 - February 2008
Gordons Jewelry Inc   March 2002 - March 2005

Skills
Staff Development

Education
Inter American University of Puerto Rico-Fajardo
Bachelor's Degree, General Biology

Dr. Santiago Veve Calzadas

Universidad de Puerto Rico Recinto de Humacao
General Biology

Dennis Sebayan Dennis Sebayan Greater New York City Area Details
Dennis Sebayan's New York City 311 Experience February 2014 - Present
Job Business Analyst at New York City 311
Industry Information Technology and Services
Experience
New York City 311   February 2014 - Present
URB Magazine  2001 - Present
SmartAsset.com  April 2013 - February 2014
Worldwide Who's Who  July 2012 - February 2014
Ultra Music Festival  January 2004 - February 2014
Global Employment Solutions  December 2013 - January 2014
LexisNexis Martindale-Hubbell  July 2013 - August 2013
UMF Radio Presented by Ultra Music Festival   January 2009 - April 2013
Worldwide Who's Who  June 2007 - July 2012
Cambridge Who's Who  January 2008 - September 2010

Skills
Social Media, Public Relations, Social Media Marketing, Publicity, Online Advertising, Content Development, Social Networking, Blogging, Event Planning, Press Releases, Ap Style, Copy Editing, News Editing, SEO Writing, Media Marketing, Microsoft Office, Marketing, Editing, SEO copywriting, SEO, Marketing Strategy, Digital Media, Content Strategy, Financial Writing, Email Marketing, Facebook, Publishing, Finance, Direct Marketing, Web Content, Newsletters, Digital Marketing, Proofreading, Magazines, Media Relations, Editorial, Storytelling, Corporate Communications, Radio, Publications, New Media, Marketing Communications, Copywriting, Content Management, Sponsorship, Advertising, Creative Writing, Books, Interviews, Journalism

Education
State University of New York at Buffalo   1995 — 2000
Bachelor of Arts (B.A.), English, Psychology, Journalism

Tottenville High School

John J. Thompson John J. Thompson Greater New York City Area Details
John J. Thompson's New York City 311 Experience October 2011 - July 2013
Job Clerical Aide at NYC Department of Sanitation
Industry Accounting
Experience
NYC Department of Sanitation (DSNY)   April 2014 - Present
Citi  June 2013 - April 2014
New York City 311   October 2011 - July 2013
United States Postal Service  November 2009 - June 2011
United States Postal Service  December 2008 - June 2009
DFS  December 2007 - December 2008
Hudson Group  June 2007 - December 2007
Duty Free Americas  March 2007 - September 2007

Skills
Customer Service, Word, Excel, PowerPoint, Access, Inventory Management, Siebel, Microsoft Excel, Outlook, Customer Satisfaction, Retail, Social Networking, Microsoft Word, Data Entry, Sales, Time Management, Accounting, Teamwork

Education
Baruch College, City University of New York (CUNY)   2012 — 2015
Bachelor of Business Administration (B.B.A.), Finance, Junior

Borough of Manhattan Community College
Associate of Arts (A.A.), Business Administration, Graduated

Abiola Akesode Abiola Akesode Brooklyn, New York Details
Abiola Akesode's New York City 311 Experience August 2014 - November 2014
Job Student at Brooklyn College
Industry Medical Practice
Experience
Dr. Eric Kenworthy Medical Office   November 2014 - Present
New York City 311   August 2014 - November 2014
Aritzia  December 2013 - December 2013
Goodwill Industries of Greater New York and Northern New Jersey  January 2013 - August 2013
SYEP  July 2010 - August 2010

Skills
Communication, Typing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Newspaper, Public Speaking, Teamwork, Social Media, Social Networking

Education
City University of New York-Brooklyn College   2015 — 2017
Bachelor of Arts (B.A.), Broadcast Journalism

Stella and Charles Guttman Community College   2013 — 2015
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences, General Studies and Humanities, 3.5 GPA

Benjamin Banneker Academy for Community Development   2009 — 2013
High School Diploma, Mass Media

Cartier Archer Cartier Archer Greater New York City Area Details
Cartier Archer's New York City 311 Experience April 2008 - July 2013
Job Operations at New York City Transit
Industry Real Estate
Experience
New York City Transit  July 2013 - Present
Time Warner Inc.  January 2013 - March 2014
New York City 311   April 2008 - July 2013
Stainsafe  2002 - 2004

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, Call Centers, Customer Satisfaction, Team Building, Leadership, Time Management

Education
American Public University System   2012 — 2015
Associate of Arts and Sciences (AAS), Real Estate

City University of New York-Baruch College

Sinai Cuahutenco Sinai Cuahutenco Greater New York City Area Details
Sinai Cuahutenco's New York City 311 Experience May 2010 - August 2010
Job Junior Web Editor at The City University Of New York CUNY Prep School
Industry Graphic Design
Experience
City University of New York- CUNY Prep School   June 2011 - Present
CUNY- Hostos Community College  2010 - November 2010
New York City 311   May 2010 - August 2010

Skills
Adobe, Microsoft Office, Final Cut Pro, Spanish, Writing, Analysis, Communication, Strategy Execution, Interpersonal Skill, Social Media, Digital Media, Team Leadership, Academic Tutoring, Web Editing, Editorial

Education
Hunter College   2011 — 2013
Bachelor of Arts (B.A.), Psychology, 3.7

CUNY Hostos Community College   2009 — 2011
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies, 3.9

CUNY Preparatory High School   2008 — 2009

Nichole Peters Nichole Peters Brooklyn, New York Details
Nichole Peters's New York City 311 Experience January 2008 - September 2010
Job Registered Nurse Supervisor at Brooklyn Queens Nursing Home
Industry Hospital & Health Care
Experience
Brooklyn Queens Nursing Home   March 2014 - Present
AmeriCare Home Care  April 2015 - June 2015
Queens Centers for Progress  November 2010 - May 2012
New York City 311   January 2008 - September 2010

Skills
Nursing, BLS, Patient Safety, Patient Education, Healthcare, Medication..., Compassion, Customer Service, Healthcare Management, Public Speaking, Data Entry, Critical Thinking

Education
Chamberlain College of Nursing   2015 — 2015
BSN, Nursing

Monroe College   2011 — 2013
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse

Kingsborough Community College   2007 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities

Giselle Abreu Giselle Abreu Brooklyn, New York Details
Giselle Abreu's New York City 311 Experience August 2013 - January 2014
Job Human Resources Intern at Waldorf Astoria New York
Industry Human Resources
Experience
Waldorf Astoria New York  September 2015 - Present
ALPFA Lehman   June 2015 - Present
New York City Transit  January 2014 - September 2015
New York City 311   August 2013 - January 2014
National Executive Service Corps  July 2010 - September 2010
DonorsChoose.org  January 2010 - June 2010

Skills
Data Entry, Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Research, Microsoft Excel, Nonprofits, New Hire Orientations, Payroll, Kronos Timekeeping, Active Listening, Siebel, Event Planning, Management, Program Management, Training, Public Speaking, Time Management, Interviews, Leadership, Teamwork, Recruiting, Strategic Planning, Spanish, Conflict Resolution

Education
City University of New York-Herbert H. Lehman College   2011 — 2015
Bachelor of Business Administration, Human Resources Management and Business Law, Senior

Bayard Rustin Education Complex - Highschool for the Humanities   2007 — 2011
High School Diploma, Business Administration and Management, General, Senior

Hira Babar Hira Babar Greater New York City Area Details
Hira Babar's New York City 311 Experience June 2015 - Present
Job Participatory Budgeting Intern City Council Member Helen Rosenthal
Industry International Affairs
Experience
New York City Council Member Helen Rosenthal   September 2015 - Present
New York City 311   June 2015 - Present
Community Outreach and Learning Service at John Jay College of Criminal Justice   August 2014 - May 2015
NYC Board of Elections  September 2014 - November 2014
Assemblyman Cymbrowitz Campaign   July 2014 - August 2014
Metropolitan Council on Jewish Poverty  September 2013 - June 2014
CUNY Service Corps  August 2013 - May 2014
National Academy Foundation  June 2010 - August 2010

Skills
Microsoft Office, Google Docs, Public Speaking, Social Media, Self-motivated Team..., Sketching, Printmaking, Innovation, Creative Problem Solving, Always Punctual, Critical Thinking, Program Development, Customer Service

Education
City University of New York-John Jay College of Criminal Justice   2012 — 2016
Bachelor of Arts (BA), Political Science: Comparative/International Politics and Human Rights

Farzana Amin Farzana Amin Greater New York City Area Details
Farzana Amin's New York City 311 Experience September 2009 - May 2013
Job Investigator Prosecution Unit at NYC Taxi and Limousine Commission
Industry Government Administration
Experience
NYC Taxi and Limousine Commission  May 2013 - Present
New York City 311   September 2009 - May 2013
Summer Youth Employment Program  July 2009 - August 2009

Skills
Multi Tasking, Call Control, Typing, Answering Phones, Computer Proficiency, Microsoft Word, PowerPoint, Office Equipment, Data Entry, Customer Service Skills, Problem Solving, Interpersonal Skill, Telephone Skills

Education
Queens College   2013 — 2015
Master of Arts (M.A.), Urban Studies/Affairs

Queens College   2008 — 2012
Bachelor of Arts (BA), Political Science and Government; Urban Affairs

Niani Peebles Niani Peebles Greater New York City Area Details
Niani Peebles's New York City 311 Experience June 2013 - July 2014
Job Administrative Assistant at Prosthetics In Motion
Industry Writing and Editing
Experience
'Self-Employed'   Administrative AssistantProsthetics In MotionMay 2015 - Present
Human First, Inc.   January 2015 - March 2015
ASI information technology   April 2014 - October 2014
New York City 311   June 2013 - July 2014

Skills
Creative Writing, Holistic Health, Blogging, Editing, Customer Service, Typing, Organizational..., Project Management, Tutoring, Copy Editing

Education
CUNY City College of New York   2011 — 2013
Bachelor's degree, Creative Writing

Amir Abbady Amir Abbady Greater New York City Area Details
Amir Abbady's New York City 311 Experience January 2014 - January 2015
Job Community Liaison for the New York State Senate
Industry Government Relations
Experience
New York State Senate  January 2015 - Present
New York City 311   January 2014 - January 2015
New York City Council  October 2011 - January 2014
New York City Council  May 2011 - October 2011

Skills
Political Consulting, Constituent Services, Middle Management, Community Outreach, Customer Service, Research, Political Campaigns, Spanish, Policy Analysis, Politics, Public Relations, Public Policy, Filing, Community Development, Office Management, Time Management, Creative Writing

Education
Baruch College, City University of New York (CUNY)   2015 — 2017
Master of Public Administration (M.P.A.), Public Administration

City University of New York City College   2008 — 2014
Bachelor's degree, Political Science and Government, 3.2

Francis Lewis High School   2004 — 2008
Advanced Regents Diploma, General Education

Gregory Bethea Gregory Bethea Greater New York City Area Details
Gregory Bethea's New York City 311 Experience January 2012 - August 2012
Job Assistant Coordinating Manager at Metropolitan Hospital
Industry Human Resources
Experience
Metropolitan Hospital  March 2014 - Present
Cognizant Ventures  January 2014 - March 2014
UncommonGoods  October 2013 - January 2014
Ted Liebowitz Entrepreneurship Program   February 2013 - May 2013
New York City 311   January 2012 - August 2012
Bed-Stuy ATC   January 2009 - December 2009

Skills
Human Resources, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Recruiting, Training, Marketing, Event Planning, Leadership, Sales, Outlook, PowerPoint, Windows, English, Research, Employee Relations, Data Entry, Market Research, Brand Awareness, Advertising, Interviews, Sourcing, Applicant Tracking..., Administrative..., Office Administration

Education
Brooklyn College - CUNY   2010 — 2013
Bachelor of Business Administration, Business Admin. - Leadership & HR Mgmt

CUNY New York City College of Technology   2007 — 2009
Associate of Science (AS), Marketing/Marketing Management, General

Canarsie High School   2003 — 2007
Business Administration and Management, General

Pierre Chaudry Pierre Chaudry Greater New York City Area Details
Pierre Chaudry's New York City 311 Experience April 2011 - December 2012
Job Tutor/Supervisor at Research Foundation of The City University of New York
Industry Outsourcing/Offshoring
Experience
Research Foundation of The City University of New York  January 2013 - Present
Hunter College  June 2013 - Present
Kingsborough Community College  January 2011 - May 2013
TeleTech  September 2010 - May 2013
New York City 311   April 2011 - December 2012
Pizza Hut  November 2007 - March 2010
University of Maryland  June 2007 - December 2008

Skills
Troubleshooting, French, Spanish, Customer Service, English, Data Entry, Microsoft Excel, Microsoft Word, I can type an average..., Software Documentation, Phone Skills, Fax, Spreadsheets, Languages, Mathematics, Critical Thinking, Internet Explorer, Phone Etiquette, Office Administration, Cashiering, Research, Inventory Management, File Management, Microsoft Publisher, Microsoft Office, Administrative..., PowerPoint, Call Center, Teamwork, Microsoft Office 2007, Process Scheduler, Office Management, Calculus, Medical Records, Outlook, Customer Satisfaction, Creole, Filing, Typing, Minutes, Time Management, Organization, I speak 4 languages..., I'm proficient in..., I'm good with math and..., I have been tutoring..., I'm proficient in..., Tutoring, Academic Tutoring, Coaching & Mentoring

Education
City University of New York-Hunter College   2012 — 2015
Master's degree, French Language and Literature, Spanish

Kingsborough Community College   2009 — 2012
Associate of Arts and Sciences (A.A.S.), Medical Administrative/Executive Assistant and Medical Secretary

Nate Hamilton, MPA Nate Hamilton, MPA Brooklyn, New York Details
Nate Hamilton, MPA's New York City 311 Experience November 2004 - July 2007
Job MPA
Industry Nonprofit Organization Management
Experience
DOE  July 2007 - Present
New York City 311   November 2004 - July 2007
Lutheran Social Services of New York  July 2004 - November 2004

Skills
Teaching, Event Planning, Educational Leadership, Volunteering, Singing, Acting, Performing Arts, Public Speaking, Community Outreach, Grant Writing, Editing, Nonprofits, Strategic Planning, Microsoft Office, Fundraising, Policy, Social Media, Management, Research, Public Policy, Policy Analysis, Staff Development, Higher Education, Program Development, Curriculum Development

Education
Metropolitan College of New York   2012 — 2012
Master of Public Administration (M.P.A.), Public Administration

University of Rio Grande and Rio Grande Community College   1996 — 2000
Bachelor's degree, Mass Communication/Media Studies

Nic White, MSUA Nic White, MSUA Greater New York City Area Details
Nic White, MSUA's New York City 311 Experience 2005 - 2010
Job Special Projects Coordinator at NYC Department of Education
Industry Government Administration
Experience
NYC Department of Education  March 2013 - Present
FEMA  December 2012 - March 2013
Defy Ventures  September 2012 - November 2012
New York City Council  March 2012 - May 2012
College Initiative  January 2010 - March 2012
New York City 311   2005 - 2010

Skills
Fundraising, Nonprofits, Grant Writing, Leadership Development, Program Development, Grants, Leadership, Public Speaking, Program Management, Volunteer Management, Research, Public Relations, Event Planning, Customer Service, Microsoft Office, Management, Policy Analysis, Strategy, Staff Development, Social Media, Youth Development, Outlook, Social Networking, Microsoft Word, Data Analysis, Recruiting, Corporate Social..., Mentoring, Adobe Creative Suite, WordPress, Adobe Connect, Corporate Branding, Marketing, Project Management, Community Outreach, Social Services, Strategic Planning, Public Policy, Government, Social Media Marketing, Training, Program Evaluation, Community Development, Blogging, PowerPoint, Strategic Communications, Newsletters

Education
Coro Leadership New York 24   2012 — 2013

Hunter College   2008 — 2010
Masters, Urban Affairs

Hunter College   2003 — 2007
Bachelors, Sociology

The Young Women's Leadership School

Cynthia Nicklin Cynthia Nicklin Greater New York City Area Details
Cynthia Nicklin's New York City 311 Experience April 2013 - August 2015
Job Content Lead at Vizalytics
Industry Information Services
Experience
Vizalytics Technology Incorporated   August 2015 - Present
New York City 311   April 2013 - August 2015
Portal of Geriatric Online Education   July 2009 - April 2013
Joseph Israel Associates   May 2001 - July 2009
Jewish Communal Fund  May 1999 - May 2001
New York University  September 1996 - May 1999

Skills
Research, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Editing, Customer Service, Outlook, Public Speaking, Social Media, Blogging, Drupal, Google Analytics, HTML, Interaction Design, Wire Framing, XML, AACR2, Digitization, Information Architecture, Content Management, Proofreading

Education
City University of New York-Queens College   2005 — 2009
Master of Library Science (MLS), concentration on New Media studies

New York University   1996 — 2000
Bachelor of Fine Arts (BFA), Film and Television, Computer Applications Minor

Anthony Figaro Anthony Figaro Greater New York City Area Details
Anthony Figaro's New York City 311 Experience October 2001 - November 2004
Job Supervisor at USPS & IT Professional
Industry Government Administration
Experience
ReserveMyTrip Travel Inc.   August 2008 - Present
USPS  October 2007 - Present
Cablevision  June 2004 - 2009
New York City 311   October 2001 - November 2004
Prudential Financial  January 2001 - 2003

Skills
Call Centers, Telecommunications, Management, Customer Service, Troubleshooting, Negotiation, Technical Support, Customer Satisfaction, Process Improvement, Computer Hardware, Microsoft Office, Team Leadership, Windows 7, Team Building, XP, Call Center, Cisco Technologies, Databases, Microsoft Word, Networking, Training, VPN, Vendor Management, Windows XP

Education
University of Phoenix   2007 — 2009
AAIT, Information Technology

DeVry University   2000 — 2002
Bachelor of Science (BS), CIS

Omar A. Gheith, MS, PHR Omar A. Gheith, MS, PHR Greater New York City Area Details
Omar A. Gheith, MS, PHR's New York City 311 Experience November 2006 - May 2010
Job Strategic HR Business Partner
Industry Human Resources
Experience
TNT  August 2014 - Present
Metropolitan College of New York  January 2012 - Present
Research Foundation of CUNY  September 2011 - August 2014
New York Methodist Hospital  May 2010 - September 2011
New York City 311   November 2006 - May 2010
ActionLink  March 2007 - April 2008
City University of New York  November 2006 - March 2007
Settlement Housing Fund   August 2005 - January 2006
Lewis C. Weldon, CLU, ChFC – Cowan Financial Group   January 2003 - February 2004

Skills
Employee Relations, Recruiting, Onboarding, Human Resources, Employee Training, Training, Employee Benefits, Benefits Administration, Interviews, New Hire Orientations, Management, Process Improvement, Employment Law, Performance Management, Organizational..., Performance Appraisal, Leadership Development, HR Policies, FMLA, HRIS, Labor Relations, Policy, Talent Management, Deferred Compensation, Personnel Management, Career Development, Resume Writing, Temporary Placement

Education
Baruch College, City University of New York (CUNY)   2008 — 2011
Executive Masters, Industrial and Labor Relations

City University of New York-Hunter College   2002 — 2006
BA, Media Studies

Jessica Taraski Jessica Taraski Greater New York City Area Details
Jessica Taraski's New York City 311 Experience June 2013 - Present
Job Social Media Coordinator at New York City 311
Industry Photography
Experience
New York City 311   June 2013 - Present
New York City 311   July 2012 - May 2013
Self-employed  2007 - November 2012
Time Magazine  1996 - 2007

Skills
Photos, Editing, Editorial, Photojournalism, Digital Photography, Photography, Lightroom, Portrait Photography, Magazines, Image Editing, Social Media, Travel Photography

Education
Marlboro College   1986 — 1991

Catherine Coy Catherine Coy Greater New York City Area Details
Catherine Coy's New York City 311 Experience May 2012 - Present
Job Director of Content at NYC 311
Industry Information Technology and Services
Experience
New York City 311   May 2012 - Present
New York City 311   November 2005 - May 2012
New York City 311   May 2004 - November 2005
Kaplan Higher Education Online   2001 - 2004
Digital City, America Online   2001 - 2001
Poets House  1997 - 2000

Skills
Copy Editing, Content Development, Content Management, Editing, Editorial, Web Content, Proofreading, Copywriting, Content Strategy, Web Content Management, Creative Writing, Publishing, Social Networking, Freelance Writing, Social Media

Education
Columbia University in the City of New York   1995 — 1998
MFA, Creative Writing, Poetry

The University of Chicago   1991 — 1995
BA, English Language and Literature

Venkat Ganesan Venkat Ganesan Irving, Texas Details
Venkat Ganesan's New York City 311 Experience March 2008 - June 2010
Job Senior Principal Consultant at Softclouds
Industry Information Technology and Services
Experience
Softclouds LLC  February 2008 - Present
Broadcom  August 2011 - January 2012
Intuit  July 2010 - July 2011
New York City 311   March 2008 - June 2010
Verizon  August 2005 - February 2008
Hewlett-Packard  July 2003 - July 2005
ERIVA LIMITED   January 2001 - June 2003

Skills
Siebel, Avaya, Data Warehousing, OBIEE, CRM, Agile Methodologies, Requirements Analysis, EAI, Testing, ETL, Oracle CRM, Solution Architecture, Business Intelligence, Software Project..., Integration, Informatica, Business Analysis, Microsoft SQL Server, Oracle E-Business Suite, Oracle, Requirements Gathering

Education
Madurai Kamaraj University

Kaydean Castillo Kaydean Castillo Brooklyn, New York Details
Kaydean Castillo's New York City 311 Experience August 2013 - November 2013
Job Student at City University of New YorkJohn Jay College of Criminal Justice
Industry Recreational Facilities and Services
Experience
John Jay College  September 2013 - December 2013
New York City 311   August 2013 - November 2013
John Jay College  September 2012 - November 2012

Skills
Psychotherapy, PowerPoint, Adolescents, Public Speaking, Microsoft Office, Research, SPSS, Community Outreach, Recreation, Customer Service, Administrative..., Secretarial Skills, Clerical Skills, Childcare, Psychological Assessment, Student Counseling, Mentoring

Education
City University of New York-John Jay College of Criminal Justice   2009 — 2013
Bachelor of Arts (B.A.), Forensic Psychology

City University of New York-John Jay College of Criminal Justice   2009 — 2013
Bachelor of Arts (B.A.), Forensic Psychology

Bowe-Walker, Hakeemah Bowe-Walker, Hakeemah Greater New York City Area Details
Bowe-Walker, Hakeemah's New York City 311 Experience September 2004 - January 2005
Job Sourcing Specialist at Wyndham Worldwide
Industry Hospitality
Experience
Wyndham Worldwide  October 2008 - Present
New York City 311   September 2004 - January 2005
Prudential Financial  July 1999 - March 2001

Skills
Strategic Sourcing, Spend Analysis, Procurement, Sourcing, Purchasing, Hospitality, Contract Negotiation, Hotels, Supply Management, Negotiation, Supplier Diversity, Contract Management, E-procurement, Vendor Management, Forecasting, Inventory Management, Hospitality Industry, Hospitality Management, Pricing, Cross-functional Team..., Recruiting, Cost Control, Leadership, Customer Service, Budgets, Interviews, Call Centers, Team Building, Process Improvement, Food & Beverage, Management, Micros, P&L, Coaching, Restaurant Management, Revenue Analysis, Hotel Management, Operations Management, Hiring, Training, Resorts, Meeting Planning

Education
Rutgers, The State University of New Jersey-New Brunswick   1990 — 1995
Bachelor of Arts (BA), Biology and Womens Studies

Juana Lantigua Juana Lantigua New York, New York Details
Juana Lantigua's New York City 311 Experience July 2011 - Present
Job Call center Representative at New York City 311
Industry Business Supplies and Equipment
Experience
New York City 311   July 2011 - Present
City University of New York  June 2010 - June 2011

Education
Borough of Manhattan Community College   2009 — 2011

Ydelsa Segura Ydelsa Segura Greater New York City Area Details
Ydelsa Segura's New York City 311 Experience July 2010 - August 2011
Job HR Department Assistant
Industry Human Resources
Experience
Jet Aviation  December 2012 - Present
Wells Fargo  February 2012 - December 2012
New York City 311   July 2010 - August 2011
Human Resources Administration  2011 - 2011

Skills
PowerPoint, Microsoft Word, Microsoft Office, Public Speaking, Customer Service, Legal Research, Data Entry, Employee Relations, Outlook, Human Resources, Training, Recruiting, Microsoft Excel, Research, Leadership, Policy

Education
Pace University   2012 — 2012
Legal Studies, General

Herbert H. Lehman college   2009 — 2012
BA in Political Science, Business Management, Political Science

Saadia Chaudhry Saadia Chaudhry Greater New York City Area Details
Saadia Chaudhry's New York City 311 Experience January 2013 - March 2015
Job Director of Customer Experience at New York State Executive Chamber
Industry Government Administration
Experience
New York State Governor's Office  March 2015 - Present
New York City 311   January 2013 - March 2015
New York City 311   May 2009 - December 2012
New York City 311   September 2006 - May 2009
New York Times / PCF - Publishers Circulation Fulfillment   May 2005 - September 2006

Skills
Change Management, Call Centers, Workforce Management, Customer Experience, IVR, Quality Assurance, Training, Customer Service, Sales, CRM, Strategy, Performance Management, Vendor Management, Strategic Policy..., Customer Exper, Public Speaking, Program Management, Training & Development, Project Planning, Voice of the Customer..., Leadership, Process Improvement, Cross-functional Team..., Contact Centers, Customer Satisfaction, Coaching, Strategic Planning, Analytics, Project Management, Management, Business Process...

Education
SUNY Binghamton
Bachelor of Science (BS), Management/Management Information Systems

Kereen Jackson Kereen Jackson Greater New York City Area Details
Kereen Jackson's New York City 311 Experience October 2007 - June 2008
Job Day Hab Specialist
Industry Hospital & Health Care
Experience
The League School  2010 - Present
Associations for the Advancement Blind and Retarded   June 2008 - February 2010
New York City 311   October 2007 - June 2008

Skills
Customer Service, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Outlook, Teamwork, Inventory Management, Event Planning, Fundraising, Team Leadership, English

Education
CUNY Medgar Evers College   2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations

CUNY Medgar Evers College   2008 — 2012
Bachelor of Applied Science, Business, Management, Marketing, and Related Support Services

Angela Shewprasad Angela Shewprasad South Ozone Park, New York Details
Angela Shewprasad's New York City 311 Experience 2010 - 2012
Job Dental Technician
Industry Hospital & Health Care
Experience
New York City 311   2010 - 2012

Skills
Customer Service, Accurate Record Keeping, Editing, Writing, Proofreading, Word Processing, Multi Tasking, Detailed Organization, Internet, Mozilla, Adobe, Email, Microsoft Word, Microsoft Excel

Education
CUNY New York City College of Technology   2007 — 2012
Bachelor of Applied Science (BASc), Biology, General

Richmond Hill High School   2003 — 2007
Diploma

Laniqua Ragin Laniqua Ragin Greater Atlanta Area Details
Laniqua Ragin's New York City 311 Experience January 2010 - December 2011
Job Experience Customer Service Rep.
Industry Medical Devices
Experience
Mercy Home Care  2012 - 2012
New York City 311   January 2010 - December 2011
Love In Action DCC   February 2007 - June 2009

Skills
Customer Service, Cpr Certified, NYC Teacher assistant...

Education
Long Island University, C.W. Post Campus   2001 — 2005
Criminal Justice

Ja'Meis Whitehead Ja'Meis Whitehead Greater New York City Area Details
Ja'Meis Whitehead's New York City 311 Experience June 2012 - October 2012
Job Retail Professional
Industry Retail
Experience
GameStop  2011 - Present
New York City 311   June 2012 - October 2012

Education
CUNY New York City College of Technology   2009 — 2014
Applied, Human Services, General

Madyana Williams Madyana Williams Greater New York City Area Details
Madyana Williams's New York City 311 Experience January 2008 - June 2011
Job CUSTOMER SERVICE REPRESENTATIVE at Verizon Wireless
Industry Accounting
Experience
Verizon Wireless  June 2011 - Present
New York City 311   January 2008 - June 2011

Education
Brooklyn College - CUNY   2006 — 2013
Bachelor of Science, Accounting - Internal Accounting

CUNY New York City College of Technology   2006 — 2008
Associate's degree, Accounting

Fausto Heredia Fausto Heredia Elmhurst, New York Details
Fausto Heredia's New York City 311 Experience November 2008 - May 2009
Job Program Coordinator
Industry Retail
Experience
The Paradies Shops  2010 - 2012
New York City 311   November 2008 - May 2009

Skills
Fluent in Spanish

Education
City University of New York-John Jay College of Criminal Justice   2007 — 2009
Master of Public Administration (MPA), Public Administration

City University of New York-John Jay College of Criminal Justice   2003 — 2007
Bachelor of Arts (BA), Criminal Justice