Nordia Company
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Nordia Employees
Starbucks February 2013 - Present
National Research Council October 2010 - December 2012
Nordia 2008 - 2010
Amex 2007 - 2008
Drakkar 2006 - 2008
Alarme Sentinelle December 2001 - June 2006
Skills
Recruiting, Employee Relations, Personnel Management, Coaching, Team Management, Performance Management, Talent Acquisition, Leadership, Negotiation, Performance Appraisal, Succession Planning, HR Policies, Start-ups, Organizational..., Training, Management Consulting, Leadership Development, Human Resources
Education
HEC Montréal 2009 — 2010
Certificate, Gestion Des Ressources Humaines / HR Management
Tyco International April 2011 - Present
Sapphire Technologies March 2011 - April 2011
Groupe ABI January 2009 - February 2011
Nordia 2006 - 2007
Spectek Consultants 2002 - 2004
CFP St-Exupéry 2001 - 2001
TTI Télécom (Israël) July 1999 - January 2000
Groupe Pentagone January 1998 - January 1999
Cégep de Rimouski 1999 - 1999
Hôtel Rimouski January 1996 - January 1998
Skills
Intégration, Gestion de projet, Sécurité, Troubleshooting, Installation logiciel
Education
1996 — 2000
BAC, Mathématiques-informatique
Public Broadcasting Service September 2012 - Present
English Montreal School Board November 2011 - Present
Mary of the High Seas Musical July 2011 - May 2013
Warner Bros. May 2008 - January 2009
Yanick Dery Studio - Photography 2009 - 2009
Paramount Pictures May 2007 - May 2008
Pointe-à-Callière May 2006 - October 2006
Nordia October 2004 - February 2005
Com 'Inn English Cafe & School 2005 - 2005
WISYO 1993 - 2003
Skills
Marketing Communications, International Marketing, Intercultural..., Asian Studies, Public Relations, Public Speaking, Oral Communication, Event Producing, Interpretation, Languages, Language Teaching, Set Design, Event Photography, Violin, Costume Design, Painting, Opera, Acting, Tango, Modeling, Singing, Social Media, Teaching, Fundraising, Blogging, Video Production, Photography, French, Research, Event Management, Film, Marketing, Entertainment, Music, Theatre, Art, Leadership, Creative Writing, Publicity
Education
Edinburgh Napier University 2010 — 2011
MSC Masters of Science, International Marketing with Tourism and Events Management
Concordia University 2006 — 2009
Bachelors, Animated Filmmaking, Marketing
Dawson college 2003 — 2005
DEC, Honours Liberal Arts, distinction
DDB Canada December 2014 - Present
JWT November 2010 - December 2014
Marketel August 2010 - November 2010
Y&R Brands June 2010 - August 2010
Y&R Brands March 2009 - June 2010
Day Advertising November 2007 - March 2009
Nordia July 2007 - November 2007
Préambule Communication 2004 - 2007
Skills
Television, Radio, Strategic Communications, Recruitment Advertising, Social Networking Sites, Print, Advertising, Broadcast, Outdoor Advertising, Newspaper, Marketing Communications, Media Buying, Social Media, Integrated Marketing, Strategy, Digital Strategy, Account Management, Digital Marketing, Online Advertising, Media Planning, Competitive Analysis, Mobile Marketing, Direct Marketing, Interactive Marketing, Social Networking, Interactive Advertising, Digital Media, Creative Strategy, Marketing, Social Media Marketing, Online Marketing, Relationship Marketing, Brand Development
Education
Université Laval 2004 — 2007
Bachelor, Communication and advertising
Cégep Sainte-Foy 2001 — 2004
DEC Techniques, Administration
Rochebelle 1996 — 2001
Diplôme d'études secondaire, Programme d'éducation international
AJM international March 2013 - Present
Spector & Co September 2009 - January 2013
Computershare September 2008 - June 2009
Nordia October 2007 - August 2008
Cablage Expert 2005 - 2007
Bell Canada July 2004 - July 2005
Bell Canada March 2004 - July 2004
Bell Canada October 2003 - March 2004
Bell Canada March 2000 - October 2003
SAQ 1997 - 2000
Skills
Call Center, Leadership, Customer Experience, Telecommunications, Team Leadership, Account Management, Customer Service, Sales, Customer Satisfaction, Vendor Management, Team Management, Workforce Management, Sales Management, Team Building, Change Management, VoIP, Call Centers, Customer Retention, Trade Shows, Product Marketing, New Business Development, Marketing Strategy, Marketing
Education
HEC Montréal 2009 — 2013
certificate, Project Management
Disney Institute 1 day seminar 2011 — 2011
CEGEP - John Abbott College 1995 — 1997
DEC, Administration
College Charlemagne Inc 1990 — 1995
high school diploma, general
Beiersdorf Canada September 2014 - Present
Nordia July 2009 - September 2014
Metso Shared Services January 2006 - July 2009
Metso Shared Services February 2005 - December 2005
Stanley Security Systems September 2000 - December 2004
Skills
Financial Analysis, Financial Planning, Financial Reporting, General Ledger, Reporting & Analysis, Headcount, Fixed Assets, Revenue Recognition, Revenue Forecasting, Monthly Closing, Accruals, Intercompany..., Budget Preparation, General Ledger..., Income Statement..., Account Reconciliation, Budgets, Strategic Financial..., Accounting, Invoicing, Finance, SAP, P&L, Sarbanes-Oxley Act, Accounts Receivable, Accounts Payable, Process Improvement
Education
Université du Québec à Montréal 1997 — 2000
Bachelor, Accounting, BAA
British Columbia Retired Teachers' Association June 2015 - July 2015
Ontario English Catholic Teachers' Association June 2008 - July 2015
McGill University - Professor Eun G. Park, School of Information Studies August 2007 - June 2008
Centre for Visual Methodologies for Social Change The University of KwaZulu-Natal, Durban, SA May 2008 - May 2008
Ms. Rosemary Hicks, PhD Candidate, Columbia University Department of Religion June 2007 - May 2008
Herzl Family Practice Center, Jewish General Hospital January 2008 - April 2008
McCord Museum November 2007 - March 2008
McGill University - School of Information Studies September 2007 - December 2007
McGill University - Howard Ross Library July 2007 - September 2007
Nordia November 2004 - June 2007
Skills
Research, Editing, Records Management, Time Management, Microsoft Office, Nonprofits, Cataloging, Communication, Event Planning, Social Media, Writing, Training, Archives, Customer Service, Information Management, Metadata, Adobe Creative Suite, Fine Art, Art History, Drawing, Analysis, Management
Education
OCAD University 2014 — 2015
Certificate in Art and Design Studio Skills, Art and Design
OCAD University 2014 — 2014
Certificate, Certificate in Digital Media Skills
McGill University 2006 — 2008
Masters, Library and Information Studies, 3.98 CGPA
McGill University 2001 — 2004
Bachelor's Degree, First Class Joint Honours History/Art History
Beaconhouse Public School 1988 — 1996
O' Level Certificate
The Lyceum School 1996 — 1998
A' Level Certificate, Arts and Humanities
University of the Arts London 1998 — 1999
BTEC Diploma in Foundation Studies, Art and Design
GMI October 2009 - May 2010
Videotron December 2006 - June 2009
Videotron January 2005 - December 2006
Videotron January 2003 - December 2005
Amadeus International May 2001 - December 2003
Nordia 1999 - 1999
Fido Solutions 1998 - 1999
Skills
Team Management, Management, Coaching, Leadership, Employee Engagement, Customer Service, Call Centers, Customer Satisfaction, Process Improvement, Recruiting
Education
L' Institut de hautes études internationales et du développement 2014 — 2016
Master in International Law (M.I.L.), International Law
Université d'Ottawa 2013 — 2014
Master of Laws (LL.M.), Droit international
Université du Québec à Montréal 2011 — 2013
Baccalaureate in Arts (B.A.), International Relations and International Law
Cegep François-Xavier Garneau 2000 — 2001
Technical, Computers
Université de Montréal 1996 — 1996
Baccalaureate, Law
Petit Séminaire de Québec - section collégiale 1993 — 1995
International Baccalaureate, History
Petit Séminaire de Québec - section collégiale 1993 — 1995
DEC, Administration
Conservatoire de musique de Québec 1990 — 1995
DEC, Music
GEOS
GEOS
Belron Canada inc August 2013 - Present
Effigi Inc (in Bankruptcy Process) December 2012 - March 2013
Nordia 2008 - 2012
Practice Solutions Web Services (CMA) 2007 - 2008
International Air Transport Association (IATA) 1996 - 2005
Skills
Requirements Analysis, Business Analysis, Business Intelligence, SharePoint, Integration, Microsoft SQL Server, SQL, Analysis, Databases, Data Analysis, Data Warehousing, SSRS, Leadership, Business Process
Education
DeVry Institute Technology
Diploma - Computer Science/Data Processing and System Analysis
HEC Montréal
Certificate– Project Management
John Abbott College
University of Waterloo
Bachelor of Arts, Accounting and Business/Management
Compétition Québécoise d'Ingénierie 2015 February 2015 - February 2015
Intact Financial Corporation September 2012 - September 2013
Nordia Inc. January 2010 - May 2012
Nordia May 2006 - December 2009
Bell- ICT outsourcing solutions 2003 - 2006
Connexim January 1999 - December 2001
Bell Canada 1995 - 1998
Bell Canada 1986 - 1990
Skills
Telecommunications, Process Improvement, Change Management, Team Building, Strategic Planning, Outsourcing, Team Management, Management, Vendor Management, Project Portfolio..., Asset Management, PMO, Call Centers, Program Management, Télécommunications, Gestion d'équipe, Project Management, Centres d'appel, Amélioration des..., Planification..., Gestion de projet, Gestion des vendeurs, Gestion de portefeuille..., Intégration
Education
Ecole Polytechnique de Montreal
Agriculture and Agri-Food Canada January 2015 - Present
Agriculture Canada December 2010 - January 2015
Ministère des Ressources naturelles et de la Faune May 2010 - November 2010
European Economic and Social Committee September 2009 - February 2010
Ministère des Relations internationales January 2009 - August 2009
Canada Border Services Agency April 2008 - August 2008
Nordia June 2006 - August 2007
Wal-Mart July 2002 - August 2005
Skills
International Relations, Policy Analysis, Public Policy, French, Political Science, Research, English, Public Relations, Public Administration, Microsoft Office, International Trade, Politics, European Union, Government, Economics
Education
Université Laval 2007 — 2009
M.A., International Studies (Relations)
Linköping University 2008 — 2009
International Studies - Student exchange program, International and European Studies
Université Laval 2004 — 2007
B.A., Economics and Political Sciences
2005 — 2006
Diploma, Political Studies Certificate
Reitmans January 2005 - Present
Nordia September 1999 - January 2005
Bell Canada January 1995 - August 1999
Education
Université de Montréal 1992 — 1996
Certificat, Santé et sécurité
HEC Montréal 1989 — 1992
BAA, Ressources humaines
VIDEOTRON January 2015 - Present
Hydro Québec 2008 - January 2015
Multiple 2003 - 2008
Nordia 2001 - 2003
Netergy Networks 2001 - 2001
Univoc services 1998 - 2001
Skills
Enterprise Architecture, Team Leadership, Call Center, Solution Architecture, Telecommunications, Project Management, CRM, Architecture, Business Strategy, Cisco Technologies, VoIP, IVR, IP, SIP, Genesys, Unified Communications, Integration, ITIL, CTI, Contact Centers, Virtualization, Network Architecture, VMware, Data Center, Avaya, Telephony, PMP, ACD, IT Service Management, Business Intelligence, Security
Education
Université du Québec à Montréal 2012 — 2014
University Certificate, Chinese Language and Literature
Université du Québec à Montréal 1995 — 1998
BSc, Computer science - Telecommunications
MSc, Telecommunications
Nordia Inc. Vice President OperationsNordia IncApril 2005 - January 2011
Nordia 2005 - 2009
Skills
Labor Relations, Workforce Management, Telecommunications, Outsourcing, Call Centers, Call Center, Human Resources, Operations Management, Customer Experience, Process Improvement, Team Leadership, Customer Satisfaction, Organizational..., Contact Centers, Performance Management, Coaching, Change Management
Education
Concordia University
Economics
Telesat Canada November 2014 - Present
Wolters Kluwer CCH Tax, Accounting and Audit Canada October 2008 - May 2014
Transcontinental January 2008 - April 2008
Charles Jeffery CA September 2006 - April 2007
Nordia September 2005 - September 2006
Skills
Internal Controls, Accounting, Financial Reporting, Strategic Financial..., Finance, Tax, Internal Audit, Tax Returns, Auditing, Financial Statements, Tax Preparation, Corporate Tax, Customer Service, Team Leadership
Education
Université de Sherbrooke 2005 — 2009
Bachelor in Business Administration, Major in Accounting
Université de Sherbrooke 2005 — 2008
Bachelor's Degree, Accounting
Champlain Regional College 2003 — 2005
College degree, Social Sciences
Rogers Communications February 2014 - Present
Concordia Club 2011 - Present
Excelsior Fencing Club September 2007 - March 2011
Nordia April 2002 - October 2009
Rogers Cable 1992 - 1999
Skills
Microsoft Office, Photography, Customer Service, Customer Satisfaction, Microsoft Excel, Call Center, Microsoft Word, PowerPoint, Outlook, Sales, Team Leadership, Typing, Computers, Social Networking, Event Planning, Time Management, Teamwork, Call Centers, Editing, Press Releases, Management
Education
Conestoga College 2010 — 2010
Certificate, Soldering and Circuit Board Repair
Fanshawe College 1998 — 1999
Certificate, Television News
Fanshawe College 1996 — 1998
Diploma, Broadcast Journalism