Nordia Inc.
Industry: Company
DescriptionNordia Inc. was created in 1999 as a joint partnership between two North American companies in communications and customer relationship management: Excell Global Services and Bell Canada. This happened after Bell Canada decided to stop processing calls for directory assistance. Founded: 1999 Parent organization: Bell Canada
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Nordia Inc. Employees
Employee
Years
Job
Industry
Alissa Chamberlain Alissa Chamberlain's Nordia Inc. Experience February 2009 - August 2011
Job Communication student at the University of Ottawa
Industry Public Relations and Communications
Experience
Destiny Kennels February 2014 - Present
Partridge Acres September 2012 - February 2014
Cafe Namasthe April 2012 - September 2012
Opinion Search August 2011 - November 2011
Nordia Inc. February 2009 - August 2011
Pincourt, Quebec July 2010 - February 2011
Skills
Social Media, Customer Service, PowerPoint, Coaching, Teamwork, Time Management, Creative Writing, Social Networking, Event Planning
Education
University of Ottawa 2012 — 2016
Bachelor of Arts (B.A.), Organizational Communication
Dawson College 2011 — 2012
Two Semesters, Cinema, Video & Communications
John Abbott College 2007 — 2008
Two Semesters, Theatre Design
Destiny Kennels February 2014 - Present
Partridge Acres September 2012 - February 2014
Cafe Namasthe April 2012 - September 2012
Opinion Search August 2011 - November 2011
Nordia Inc. February 2009 - August 2011
Pincourt, Quebec July 2010 - February 2011
Skills
Social Media, Customer Service, PowerPoint, Coaching, Teamwork, Time Management, Creative Writing, Social Networking, Event Planning
Education
University of Ottawa 2012 — 2016
Bachelor of Arts (B.A.), Organizational Communication
Dawson College 2011 — 2012
Two Semesters, Cinema, Video & Communications
John Abbott College 2007 — 2008
Two Semesters, Theatre Design
Philippe Gagné-Rivard, CRIA Philippe Gagné-Rivard, CRIA's Nordia Inc. Experience 2010 - 2010
Job Conseiller Recruteur Groupe Industriel chez Selekktus
Industry Human Resources
Experience
Selekktus January 2013 - Present
Agence Hélène Roy 2012 - 2012
Les Services de placement Télé-Ressources Ltée 2010 - 2011
Future Shop January 2007 - May 2010
Nordia Inc. 2010 - 2010
Skills
Recrutement, Santé et sécurité, Dotation, Vente, Service à la clientèle, Gestion des ressources..., Recruiting, Human Resources, Talent Management, Employee Relations, Talent Acquisition, HR Policies, Labor Relations, Employee Engagement, DES, Ressources humaines, Formation, Relations avec les..., Gestion des talents
Education
Université de Montréal 2007 — 2010
Relations industrielles, Ressources humaines et relations industrielles
Cegep régional de Lanaudière à Terrebonne 2005 — 2007
DEC, Étude des sciences humaines
Selekktus January 2013 - Present
Agence Hélène Roy 2012 - 2012
Les Services de placement Télé-Ressources Ltée 2010 - 2011
Future Shop January 2007 - May 2010
Nordia Inc. 2010 - 2010
Skills
Recrutement, Santé et sécurité, Dotation, Vente, Service à la clientèle, Gestion des ressources..., Recruiting, Human Resources, Talent Management, Employee Relations, Talent Acquisition, HR Policies, Labor Relations, Employee Engagement, DES, Ressources humaines, Formation, Relations avec les..., Gestion des talents
Education
Université de Montréal 2007 — 2010
Relations industrielles, Ressources humaines et relations industrielles
Cegep régional de Lanaudière à Terrebonne 2005 — 2007
DEC, Étude des sciences humaines
Humberto Cruces Humberto Cruces's Nordia Inc. Experience June 2004 - February 2006
Job Experienced IT Proffessional, Certified Project Manager (PMP), Certified ITIL v3
Industry Information Technology and Services
Experience
Reliance Protectron June 2013 - Present
Gildan Activewear March 2006 - June 2013
Nordia Inc. June 2004 - February 2006
Videotron 2002 - June 2004
Les Systèmes Proxima 1999 - 2002
GMD S.A. 1995 - 2000
Skills
Project Management, Change Management, PMP, ITIL, PMI, Certified Project..., MS Project, Process Improvement, Project Planning, Team Management, PMO, Business Analysis
Education
Project Management Institute 2007 — 2007
PMP Certification, Project Management
HEC Montréal 2000 — 2002
Certificat, Adminstration
Universidad Peruana de Ciencias Aplicadas 1989 — 1993
Information Technology, Systems Development
Recoleta
Reliance Protectron June 2013 - Present
Gildan Activewear March 2006 - June 2013
Nordia Inc. June 2004 - February 2006
Videotron 2002 - June 2004
Les Systèmes Proxima 1999 - 2002
GMD S.A. 1995 - 2000
Skills
Project Management, Change Management, PMP, ITIL, PMI, Certified Project..., MS Project, Process Improvement, Project Planning, Team Management, PMO, Business Analysis
Education
Project Management Institute 2007 — 2007
PMP Certification, Project Management
HEC Montréal 2000 — 2002
Certificat, Adminstration
Universidad Peruana de Ciencias Aplicadas 1989 — 1993
Information Technology, Systems Development
Recoleta
NARY RAMANGA's Nordia Inc. Experience November 2012 - March 2013
Job Consultant, Service à la clientèle chez Nordia Inc.
Industry Telecommunications
Experience
SARL AVANTI June 2010 - Present
Nordia Inc. November 2012 - March 2013
NOVACARB April 2006 - August 2006
PIM January 2005 - August 2005
SOGEMINE April 2004 - November 2004
Institut d’observatoire de géophysique Antananarivo – Madagascar November 2003 - January 2004
Skills
MapInfo, Microsoft Office, GRAPHER, SYSCAL R2, POMPAGE AIRLIFT, Surfer
Education
IAE CLERMONT FERRAND 2006 — 2007
Master's degree, GESTION D'ENTREPRISE
Institut national polytechnique de Lorraine 2005 — 2006
Diplôme de Master professionnel en génie du sol et du sous-sol
Institut national polytechnique de Lorraine 2005 — 2006
Diplôme d'Expert en exploration et valorisation des ressources minérales
POLYTECHNIQUE ANTANANARIVO 1998 — 2003
BACCALAUREAT MINIER, Mining and Mineral Engineering
SARL AVANTI June 2010 - Present
Nordia Inc. November 2012 - March 2013
NOVACARB April 2006 - August 2006
PIM January 2005 - August 2005
SOGEMINE April 2004 - November 2004
Institut d’observatoire de géophysique Antananarivo – Madagascar November 2003 - January 2004
Skills
MapInfo, Microsoft Office, GRAPHER, SYSCAL R2, POMPAGE AIRLIFT, Surfer
Education
IAE CLERMONT FERRAND 2006 — 2007
Master's degree, GESTION D'ENTREPRISE
Institut national polytechnique de Lorraine 2005 — 2006
Diplôme de Master professionnel en génie du sol et du sous-sol
Institut national polytechnique de Lorraine 2005 — 2006
Diplôme d'Expert en exploration et valorisation des ressources minérales
POLYTECHNIQUE ANTANANARIVO 1998 — 2003
BACCALAUREAT MINIER, Mining and Mineral Engineering
Shawn Cleary Shawn Cleary's Nordia Inc. Experience September 2011 - March 2013
Job Field Service Technician at Morpho Detection, LLC
Industry Airlines/Aviation
Experience
Morpho Detection, LLC March 2015 - Present
MDA November 2013 - February 2015
Nordia Inc. September 2011 - March 2013
Canadian Armed Forces / Forces armées canadiennes February 2003 - April 2008
Skills
Technical Support, Electronics, Help Desk Support, Research, CompTIA A+, MCITP, Microsoft Office, Microsoft Certified..., Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Training, Linux, Call Centers, Soldering
Education
Camosun College 2005 — 2006
Diploma, Electronics Technician
Canadian Forces Naval Electronics School
Morpho Detection, LLC March 2015 - Present
MDA November 2013 - February 2015
Nordia Inc. September 2011 - March 2013
Canadian Armed Forces / Forces armées canadiennes February 2003 - April 2008
Skills
Technical Support, Electronics, Help Desk Support, Research, CompTIA A+, MCITP, Microsoft Office, Microsoft Certified..., Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Training, Linux, Call Centers, Soldering
Education
Camosun College 2005 — 2006
Diploma, Electronics Technician
Canadian Forces Naval Electronics School
Sophia Qureshi Sophia Qureshi's Nordia Inc. Experience 2004 - 2006
Job Customer Service Professional
Industry Financial Services
Experience
Pivotal Payments September 2010 - February 2014
Sitel 2008 - 2010
NCO Financial Systems 2006 - 2008
Nordia Inc. 2004 - 2006
Skills
Customer Service, Customer Experience, Payment Card Processing, Merchant Services, Teamwork, Sales, Credit Cards, Call Centers, Relationship Management, Credit, Payments, Credit Risk, Debit Cards, E-payments, Electronic Payments
Education
Carleton University 2001 — 2003
Saddleback College 1999 — 2001
Concordia University
Tourism
Pivotal Payments September 2010 - February 2014
Sitel 2008 - 2010
NCO Financial Systems 2006 - 2008
Nordia Inc. 2004 - 2006
Skills
Customer Service, Customer Experience, Payment Card Processing, Merchant Services, Teamwork, Sales, Credit Cards, Call Centers, Relationship Management, Credit, Payments, Credit Risk, Debit Cards, E-payments, Electronic Payments
Education
Carleton University 2001 — 2003
Saddleback College 1999 — 2001
Concordia University
Tourism
Marielle Altenor's Nordia Inc. Experience September 2006 - October 2011
Job Customer Service at Voxdata
Industry Consumer Services
Experience
Voxdata March 2014 - Present
WordPress April 2013 - Present
Scentsy, Inc. February 2013 - Present
Multi Pro Plus July 2012 - August 2013
Nordia Inc. September 2006 - October 2011
Skills
Customer Service, Sales, Microsoft Excel, Telephone Skills, Microsoft Word, English, Outlook, Microsoft Office, Windows, Research, PowerPoint, Photography, Facebook, Administrative..., Teamwork, Event Planning, Retail, Office Management, Social Media, Administration, Training, Moms, Blogging, Social Networking
Education
Concordia University
Voxdata March 2014 - Present
WordPress April 2013 - Present
Scentsy, Inc. February 2013 - Present
Multi Pro Plus July 2012 - August 2013
Nordia Inc. September 2006 - October 2011
Skills
Customer Service, Sales, Microsoft Excel, Telephone Skills, Microsoft Word, English, Outlook, Microsoft Office, Windows, Research, PowerPoint, Photography, Facebook, Administrative..., Teamwork, Event Planning, Retail, Office Management, Social Media, Administration, Training, Moms, Blogging, Social Networking
Education
Concordia University
Sandra Bencheton, M.Sc. CHRP Sandra Bencheton, M.Sc. CHRP's Nordia Inc. Experience May 2005 - October 2008
Job Human Resources Generalist at Budge Studios
Industry Computer Software
Experience
Budge Studios June 2015 - Present
Independent Human Resources Consultant September 2013 - May 2015
Digital Technology International February 2009 - May 2013
Nordia Inc. May 2005 - October 2008
University of Montreal September 2003 - September 2004
Réno-Depôt September 2002 - September 2003
Skills
Employee Relations, Training, Employee Engagement, Talent Management, Performance Management, Employee Handbooks, HR Consulting, Job Descriptions, Benefits Administration, Personnel Management, Onboarding, Deferred Compensation, Employee Benefits, Human Resources, Software Implementation, Recruiting, Employment Law, Performance Appraisal, New Hire Orientations, SPHR, HR Policies, Succession Planning
Education
University of Montreal 2001 — 2004
Master's degree, Labor and Industrial Relations
Concordia University 1997 — 2001
Bachelor's degree, Psychology
Maimonides
Budge Studios June 2015 - Present
Independent Human Resources Consultant September 2013 - May 2015
Digital Technology International February 2009 - May 2013
Nordia Inc. May 2005 - October 2008
University of Montreal September 2003 - September 2004
Réno-Depôt September 2002 - September 2003
Skills
Employee Relations, Training, Employee Engagement, Talent Management, Performance Management, Employee Handbooks, HR Consulting, Job Descriptions, Benefits Administration, Personnel Management, Onboarding, Deferred Compensation, Employee Benefits, Human Resources, Software Implementation, Recruiting, Employment Law, Performance Appraisal, New Hire Orientations, SPHR, HR Policies, Succession Planning
Education
University of Montreal 2001 — 2004
Master's degree, Labor and Industrial Relations
Concordia University 1997 — 2001
Bachelor's degree, Psychology
Maimonides
Ferdinand Auka Ferdinand Auka's Nordia Inc. Experience May 2011 - October 2012
Job IT Support Analyst at Securitas Transport and Aviation
Industry Airlines/Aviation
Experience
Securitas November 2012 - Present
Nordia Inc. May 2011 - October 2012
Skills
Active Directory, Network Administration, Windows Server, Security, Telecommunications, Windows, Microsoft SQL Server, System Administration, Windows 7, Troubleshooting, XP, ITIL, VMware, Integration, Windows XP, IT Management, Customer Service, Coaching, Performance Management, Training, Microsoft Office, Team Leadership
Education
London Metropolitan University 2004 — 2007
Bachelor of Science (BSc), Computer Networking
Securitas November 2012 - Present
Nordia Inc. May 2011 - October 2012
Skills
Active Directory, Network Administration, Windows Server, Security, Telecommunications, Windows, Microsoft SQL Server, System Administration, Windows 7, Troubleshooting, XP, ITIL, VMware, Integration, Windows XP, IT Management, Customer Service, Coaching, Performance Management, Training, Microsoft Office, Team Leadership
Education
London Metropolitan University 2004 — 2007
Bachelor of Science (BSc), Computer Networking
Nathalie Chevalier's Nordia Inc. Experience December 2006 - September 2008
Job Ressources Humaines chez PVH Corp.
Industry Human Resources
Experience
PVH Corp. October 2012 - Present
Imvescor Restaurant Group Inc. October 2010 - October 2012
Nordia Inc. December 2006 - September 2008
The Home Depot October 2005 - December 2006
CIBC February 1997 - October 2005
CIBC Wealth Management 2003 - 2004
Skills
Employee Relations, Performance Management, Recruiting, Succession Planning, Talent Management, Talent Acquisition, Change Management, Leadership Development, HR Policies, Retail
Education
1996 — 2001
Certificat, Gestion des ressources humaines
1993 — 1996
Bacc, Information scolaire et professionnelle
École Secondaire St-Paul de Varennes 1985 — 1990
Diplôme d'études secondaires
PVH Corp. October 2012 - Present
Imvescor Restaurant Group Inc. October 2010 - October 2012
Nordia Inc. December 2006 - September 2008
The Home Depot October 2005 - December 2006
CIBC February 1997 - October 2005
CIBC Wealth Management 2003 - 2004
Skills
Employee Relations, Performance Management, Recruiting, Succession Planning, Talent Management, Talent Acquisition, Change Management, Leadership Development, HR Policies, Retail
Education
1996 — 2001
Certificat, Gestion des ressources humaines
1993 — 1996
Bacc, Information scolaire et professionnelle
École Secondaire St-Paul de Varennes 1985 — 1990
Diplôme d'études secondaires
Patti Low's Nordia Inc. Experience May 2015 - Present
Job at
Industry Financial Services
Experience
Nordia Inc. May 2015 - Present
Allied Global October 2004 - Present
Skills
Customer Service, Customer Relations, Negotiation, Call Center, Excel, Microsoft Office, Problem Solving, Employee Relations, Coaching, Team Management, Team Building, Team Leadership, Administration, Compliance, Teamwork, Windows, Outlook, Debt Collection, Debt Negotiation, Performance Management, Compliance Review, Interviewing, Training, Call Centers, Credit, Time Management, Debt Settlement, Process Improvement, Credit Cards, Debt Management, Analysis, Credit Risk, Accounts Receivable, Risk Management, Customer Retention, Credit Analysis, Finance, Credit Scoring, Call Center Development, Operations Management, BPO, Management, Workforce Management, Contact Centers, Vendor Management, Outsourcing, Employee Training, Business Analysis, Leadership, CRM
Education
Seneca College of Applied Arts and Technology
Nordia Inc. May 2015 - Present
Allied Global October 2004 - Present
Skills
Customer Service, Customer Relations, Negotiation, Call Center, Excel, Microsoft Office, Problem Solving, Employee Relations, Coaching, Team Management, Team Building, Team Leadership, Administration, Compliance, Teamwork, Windows, Outlook, Debt Collection, Debt Negotiation, Performance Management, Compliance Review, Interviewing, Training, Call Centers, Credit, Time Management, Debt Settlement, Process Improvement, Credit Cards, Debt Management, Analysis, Credit Risk, Accounts Receivable, Risk Management, Customer Retention, Credit Analysis, Finance, Credit Scoring, Call Center Development, Operations Management, BPO, Management, Workforce Management, Contact Centers, Vendor Management, Outsourcing, Employee Training, Business Analysis, Leadership, CRM
Education
Seneca College of Applied Arts and Technology
Veselinca Lapugean's Nordia Inc. Experience December 2009 - October 2011
Job Customer Service Administrator at Empire Communities
Industry Construction
Experience
Empire Communities October 2011 - Present
Nordia Inc. December 2009 - October 2011
iQor August 2007 - December 2008
Lingo24 October 2006 - October 2007
SecurStar GmbH (Headquarters) November 2005 - August 2006
Calder SRL January 2005 - November 2005
Shabero SRL July 2004 - December 2004
Skills
Teamwork, Customer Service, English, Account Management, Call Center, Customer Satisfaction, Time Management, Troubleshooting, Team Management, Sales, Recruiting, Coaching, Microsoft Word, Microsoft Office, Microsoft Excel, Team Leadership, Leadership, System Administration, Call Centers, Project Management, Management, Team Building, Budgets, PowerPoint, Administration, Negotiation, Data Analysis, Forecasting, Telecommunications, Strategic Planning, Contract Negotiation, Retail, Business Analysis, Quality Assurance, Market Research, Contact Centers, Sales Management
Education
1997 — 2001
Bachelor, History - English
Empire Communities October 2011 - Present
Nordia Inc. December 2009 - October 2011
iQor August 2007 - December 2008
Lingo24 October 2006 - October 2007
SecurStar GmbH (Headquarters) November 2005 - August 2006
Calder SRL January 2005 - November 2005
Shabero SRL July 2004 - December 2004
Skills
Teamwork, Customer Service, English, Account Management, Call Center, Customer Satisfaction, Time Management, Troubleshooting, Team Management, Sales, Recruiting, Coaching, Microsoft Word, Microsoft Office, Microsoft Excel, Team Leadership, Leadership, System Administration, Call Centers, Project Management, Management, Team Building, Budgets, PowerPoint, Administration, Negotiation, Data Analysis, Forecasting, Telecommunications, Strategic Planning, Contract Negotiation, Retail, Business Analysis, Quality Assurance, Market Research, Contact Centers, Sales Management
Education
1997 — 2001
Bachelor, History - English
Pierina Manto's Nordia Inc. Experience 2006 - 2008
Job Senior Project Manager at Interactive Intelligence
Industry Consumer Services
Experience
Interactive Intelligence October 2012 - Present
Pretech January 2011 - June 2012
Computershare June 2008 - January 2011
Nordia Inc. 2006 - 2008
Rogers Communications 1997 - 2005
Skills
Call Centers, Management, Team Leadership, Change Management, Coaching, Customer Experience, Telecommunications, Team Management, Contact Centers, Project Planning, Leadership, Customer Satisfaction, New Business Development, Start-ups, Workforce Management, Customer Service, Performance Management, Microsoft Office, Call Center, Customer Relations, Process Improvement, Outsourcing, Employee Relations, Team Building, Customer Retention, Hiring, Project Management, Operations Management, Sales Management, Problem Solving, VoIP, Forecasting, Organizational..., Budgeting, Planning, Mergers, Vendor Management, ERP, Administration, Mentoring, People Management, Performance Improvement, Leadership Development, Process Engineering, Excel, Account Management, Training, Avaya, IVR, Software Project...
Education
Dawson College 1984 — 1986
accounting, Business Management
LaSalle College 1982 — 1984
AEC, International Tourism & Hotel Management
Concordia University
Continuning education, HR management
Interactive Intelligence October 2012 - Present
Pretech January 2011 - June 2012
Computershare June 2008 - January 2011
Nordia Inc. 2006 - 2008
Rogers Communications 1997 - 2005
Skills
Call Centers, Management, Team Leadership, Change Management, Coaching, Customer Experience, Telecommunications, Team Management, Contact Centers, Project Planning, Leadership, Customer Satisfaction, New Business Development, Start-ups, Workforce Management, Customer Service, Performance Management, Microsoft Office, Call Center, Customer Relations, Process Improvement, Outsourcing, Employee Relations, Team Building, Customer Retention, Hiring, Project Management, Operations Management, Sales Management, Problem Solving, VoIP, Forecasting, Organizational..., Budgeting, Planning, Mergers, Vendor Management, ERP, Administration, Mentoring, People Management, Performance Improvement, Leadership Development, Process Engineering, Excel, Account Management, Training, Avaya, IVR, Software Project...
Education
Dawson College 1984 — 1986
accounting, Business Management
LaSalle College 1982 — 1984
AEC, International Tourism & Hotel Management
Concordia University
Continuning education, HR management
Steven Hendry Steven Hendry's Nordia Inc. Experience May 2008 - June 2014
Job Customer Service Agent The Regional Municipality of Waterloo
Industry Government Administration
Experience
The Regional Municipality of Waterloo June 2014 - Present
Nordia Inc May 2008 - June 2014
Dolphin Digital October 2011 - February 2013
Kidsability Centre for Child Development 2008 - 2010
Teleperformance July 2004 - May 2008
Skills
Microsoft Office, Call Center, Linux, Customer Service, Process Improvement, Troubleshooting, Team Leadership, Access, Account Management, Analysis, BPO, Business, Business Analysis, Call Centers, Change Management, Coaching, Contact Centers, Customer Experience, Customer Retention, Customer Satisfaction, Data Analysis, Leadership, Management, Operations Management, Outsourcing, Performance Management, Project Planning, Project Management, Quality Assurance, Recruiting, Windows, Vendor Management
Education
Conestoga College 1993 — 1995
General Business, Business/Commerce, General
The Regional Municipality of Waterloo June 2014 - Present
Nordia Inc May 2008 - June 2014
Dolphin Digital October 2011 - February 2013
Kidsability Centre for Child Development 2008 - 2010
Teleperformance July 2004 - May 2008
Skills
Microsoft Office, Call Center, Linux, Customer Service, Process Improvement, Troubleshooting, Team Leadership, Access, Account Management, Analysis, BPO, Business, Business Analysis, Call Centers, Change Management, Coaching, Contact Centers, Customer Experience, Customer Retention, Customer Satisfaction, Data Analysis, Leadership, Management, Operations Management, Outsourcing, Performance Management, Project Planning, Project Management, Quality Assurance, Recruiting, Windows, Vendor Management
Education
Conestoga College 1993 — 1995
General Business, Business/Commerce, General
Nicole Caldarelli's Nordia Inc. Experience June 2007 - November 2007
Job Research Analyst PostGraduate Program Student @ Humber College
Industry Research
Experience
Marketing Research and Intelligence Association September 2015 - Present
Cambridge University Press February 2014 - September 2015
Cambridge University Press October 2011 - July 2013
Oxford University Press August 2010 - September 2011
Firefly Books August 2008 - August 2010
Office of Dr. David Kim, Neurology January 2008 - May 2008
Nordia Inc. June 2007 - November 2007
Skills
Account Management, Sales, Online Publishing, Publishing, Microsoft Office, Ebooks, New Business Development, Vendor Management, Vendor Relationships, Building Relationships, Customer Acquisition, Communication, Customer Service, Digital Strategy, Project Management, Digital Libraries, Academic Libraries, Contract Negotiation, Exhibition Stands, Salesforce.com, Higher Education, Editing, Proofreading, Content Management, Email Marketing, Copy Editing, Digital Marketing, Publications, Content Strategy, Leadership, Books, Copywriting, Web Editing, Blogging, Creative Writing
Education
Ryerson University
Publishing
University of Guelph
Bachelor of Arts (BA), English Literature
Marketing Research and Intelligence Association September 2015 - Present
Cambridge University Press February 2014 - September 2015
Cambridge University Press October 2011 - July 2013
Oxford University Press August 2010 - September 2011
Firefly Books August 2008 - August 2010
Office of Dr. David Kim, Neurology January 2008 - May 2008
Nordia Inc. June 2007 - November 2007
Skills
Account Management, Sales, Online Publishing, Publishing, Microsoft Office, Ebooks, New Business Development, Vendor Management, Vendor Relationships, Building Relationships, Customer Acquisition, Communication, Customer Service, Digital Strategy, Project Management, Digital Libraries, Academic Libraries, Contract Negotiation, Exhibition Stands, Salesforce.com, Higher Education, Editing, Proofreading, Content Management, Email Marketing, Copy Editing, Digital Marketing, Publications, Content Strategy, Leadership, Books, Copywriting, Web Editing, Blogging, Creative Writing
Education
Ryerson University
Publishing
University of Guelph
Bachelor of Arts (BA), English Literature
Todd Quinn Todd Quinn's Nordia Inc. Experience July 2006 - Present
Job Site Director, Account Manager, Nordia Kitchener Mobilty, D2D & Trio Services
Industry Telecommunications
Experience
Nordia Inc. July 2006 - Present
Bell July 1998 - May 2006
Prime Restaurants of Canada Inc. September 1996 - June 1998
Skills
Negotiation, Team Leadership, Customer Satisfaction, Project Management, Contact Centers, Change Management, Coaching, Process Improvement, Call Center, Operations Management, Workforce Management, Program Management, Business Analysis, Team Building, Performance Management, Customer Experience, Call Centers, Team Management, Outsourcing, Management, Vendor Management
Education
Carleton University 1993 — 1995
Master's degree, Canadian History
University of Waterloo 1989 — 1993
Honours B.A, History
Nordia Inc. July 2006 - Present
Bell July 1998 - May 2006
Prime Restaurants of Canada Inc. September 1996 - June 1998
Skills
Negotiation, Team Leadership, Customer Satisfaction, Project Management, Contact Centers, Change Management, Coaching, Process Improvement, Call Center, Operations Management, Workforce Management, Program Management, Business Analysis, Team Building, Performance Management, Customer Experience, Call Centers, Team Management, Outsourcing, Management, Vendor Management
Education
Carleton University 1993 — 1995
Master's degree, Canadian History
University of Waterloo 1989 — 1993
Honours B.A, History
Vincent Magri Vincent Magri's Nordia Inc. Experience August 2011 - March 2012
Job Consultant, National Claims Workforce Management at TD
Industry Telecommunications
Experience
TD July 2013 - Present
TD April 2012 - June 2013
Nordia Inc. August 2011 - March 2012
IQT, Inc. November 2009 - July 2011
IQT, Inc. November 2009 - November 2010
Expertel June 2008 - April 2009
Skills
Outsourcing, Telecommunications, Workforce Management, Call Center, Microsoft Office, Contact Centers, Call Centers, Team Management, Customer Satisfaction, Team Leadership, Process Improvement, Management, Project Planning, Customer Service
Education
Herzing College 2007 — 2009
3d Animation for Video Games
Vanier College 2002 — 2005
Computer Science Technology
TD July 2013 - Present
TD April 2012 - June 2013
Nordia Inc. August 2011 - March 2012
IQT, Inc. November 2009 - July 2011
IQT, Inc. November 2009 - November 2010
Expertel June 2008 - April 2009
Skills
Outsourcing, Telecommunications, Workforce Management, Call Center, Microsoft Office, Contact Centers, Call Centers, Team Management, Customer Satisfaction, Team Leadership, Process Improvement, Management, Project Planning, Customer Service
Education
Herzing College 2007 — 2009
3d Animation for Video Games
Vanier College 2002 — 2005
Computer Science Technology
Rodney R. Dickson Rodney R. Dickson's Nordia Inc. Experience November 2004 - August 2005
Job B.A. Communication Studies (Concordia University) / Certificat en Droit (Université de Montréal)
Industry Broadcast Media
Experience
Babel Media September 2005 - August 2013
Nordia Inc. November 2004 - August 2005
Skills
Typing, Video Production, Video Editing, Interpersonal Skill, Oral & Written..., French, English, Computer Repair, Computer Maintenance, Microsoft Office, Driving License, Computer/Technical..., Audio-Visual Production, Communication, Game Development, Quality Assurance, Customer Service, Management, Video Games, Microsoft Excel, Microsoft Word, Photoshop
Education
Université de Montréal / University of Montreal 2010 — 2012
Certificat en Droit, Law
Concordia University 1999 — 2003
Bachelor of Arts (B.A.), Communication and Media Studies
Dawson College 1997 — 1999
Diplome d’Etudes Collegiales (D.E.C.), Creative Arts
Babel Media September 2005 - August 2013
Nordia Inc. November 2004 - August 2005
Skills
Typing, Video Production, Video Editing, Interpersonal Skill, Oral & Written..., French, English, Computer Repair, Computer Maintenance, Microsoft Office, Driving License, Computer/Technical..., Audio-Visual Production, Communication, Game Development, Quality Assurance, Customer Service, Management, Video Games, Microsoft Excel, Microsoft Word, Photoshop
Education
Université de Montréal / University of Montreal 2010 — 2012
Certificat en Droit, Law
Concordia University 1999 — 2003
Bachelor of Arts (B.A.), Communication and Media Studies
Dawson College 1997 — 1999
Diplome d’Etudes Collegiales (D.E.C.), Creative Arts
Brandon Rieck Brandon Rieck's Nordia Inc. Experience December 2003 - August 2006
Job Engineering Technologist at Mirion Technologies, Inc.
Industry Electrical/Electronic Manufacturing
Experience
Mirion Technologies, Inc. July 2011 - Present
Mirion Technologies, Inc. March 2007 - Present
Fastenal December 2006 - March 2007
Nordia Inc. December 2003 - August 2006
CompX July 2002 - May 2003
Rapid Gear December 2001 - June 2002
Skills
AutoCAD, Inventor, Manufacturing, Solidworks, Project Management, Microsoft Excel, Troubleshooting, Microsoft Office, Strategic Planning, Customer Service, Negotiation, CAD, Change Management, Access, Microsoft Word, Windows, Outlook, PowerPoint, Management, Team Leadership, Continuous Improvement, Autodesk Inventor, Mechanical Engineering, Engineering
Education
Conestoga College 2001 — 2004
Automated Manufacturing, Engineering
GRAND RIVER CI
Mirion Technologies, Inc. July 2011 - Present
Mirion Technologies, Inc. March 2007 - Present
Fastenal December 2006 - March 2007
Nordia Inc. December 2003 - August 2006
CompX July 2002 - May 2003
Rapid Gear December 2001 - June 2002
Skills
AutoCAD, Inventor, Manufacturing, Solidworks, Project Management, Microsoft Excel, Troubleshooting, Microsoft Office, Strategic Planning, Customer Service, Negotiation, CAD, Change Management, Access, Microsoft Word, Windows, Outlook, PowerPoint, Management, Team Leadership, Continuous Improvement, Autodesk Inventor, Mechanical Engineering, Engineering
Education
Conestoga College 2001 — 2004
Automated Manufacturing, Engineering
GRAND RIVER CI
Isabelle Brisson, CRHA Isabelle Brisson, CRHA's Nordia Inc. Experience July 2007 - April 2008
Job Conseillère au recrutement chez HémaQuébec
Industry Hospital & Health Care
Experience
Héma-Québec January 2014 - Present
Héma-Québec September 2012 - December 2013
Héma-Québec April 2008 - August 2012
Nordia Inc. July 2007 - April 2008
Mailhot Industries January 2007 - June 2007
Centre Le Cardinal Inc. (CHSLD) May 2006 - September 2006
Education
2004 — 2007
Baccaluréat, Relations industrielles
Collège Charles-Lemoyne
Héma-Québec January 2014 - Present
Héma-Québec September 2012 - December 2013
Héma-Québec April 2008 - August 2012
Nordia Inc. July 2007 - April 2008
Mailhot Industries January 2007 - June 2007
Centre Le Cardinal Inc. (CHSLD) May 2006 - September 2006
Education
2004 — 2007
Baccaluréat, Relations industrielles
Collège Charles-Lemoyne
Jean-François Bouchard Jean-François Bouchard's Nordia Inc. Experience January 2005 - June 2009
Job IT Administrator at Bouthillette Parizeau
Industry Information Technology and Services
Experience
Bouthillette Parizeau June 2009 - Present
Nordia Inc. January 2005 - June 2009
Skills
VMware, Virtualization, Active Directory, System Administration, Network Administration, Project Management, Network Design, Cisco VoIP, IP Technologies, Windows, Windows Server, Programming, Budgets, Strategic Planning, Research, Technical Support, Asset Management, DHCP, DNS, Telecommunications, TCP/IP, Networking, Microsoft SQL Server, Troubleshooting
Education
Université du Québec à Chicoutimi 2002 — 2004
Bachelor of Science (BSc), Information Technology
École de technologie supérieure 2001 — 2002
Cégep de chicoutimi 1997 — 2000
Diplôme d’études collégiales, Information Technology
Bouthillette Parizeau June 2009 - Present
Nordia Inc. January 2005 - June 2009
Skills
VMware, Virtualization, Active Directory, System Administration, Network Administration, Project Management, Network Design, Cisco VoIP, IP Technologies, Windows, Windows Server, Programming, Budgets, Strategic Planning, Research, Technical Support, Asset Management, DHCP, DNS, Telecommunications, TCP/IP, Networking, Microsoft SQL Server, Troubleshooting
Education
Université du Québec à Chicoutimi 2002 — 2004
Bachelor of Science (BSc), Information Technology
École de technologie supérieure 2001 — 2002
Cégep de chicoutimi 1997 — 2000
Diplôme d’études collégiales, Information Technology
Joe Floyd's Nordia Inc. Experience January 2001 - March 2007
Job Corporate Trainer at Waste Management
Industry Professional Training & Coaching
Experience
Waste Management March 2009 - Present
Nordia Inc. January 2001 - March 2007
Skills
Training Delivery, Coaching, Training, Team Building, Benefits Administration, Curriculum Design, Performance Management, Customer Service, Leadership, Management, Outlook, Employee Engagement, Employee Relations, Call Centers, Microsoft Office, Recruiting, Employee Training, Sales
Education
Cambrian College
Waste Management March 2009 - Present
Nordia Inc. January 2001 - March 2007
Skills
Training Delivery, Coaching, Training, Team Building, Benefits Administration, Curriculum Design, Performance Management, Customer Service, Leadership, Management, Outlook, Employee Engagement, Employee Relations, Call Centers, Microsoft Office, Recruiting, Employee Training, Sales
Education
Cambrian College
Mathieu Vallières Mathieu Vallières's Nordia Inc. Experience February 2005 - July 2006
Job Chef de district Vente chez General Motors
Industry Information Technology and Services
Experience
General Motors June 2014 - Present
Imperial Tobacco Canada May 2011 - June 2014
Université de Sherbrooke September 2005 - December 2010
Union Canadienne July 2010 - September 2010
Bell July 2006 - September 2009
Molson Coors Canada September 2007 - December 2007
Nordia Inc. February 2005 - July 2006
Education
2009 — 2010
M. Sc, Stratégie d'intelligence d'affaires
General Motors June 2014 - Present
Imperial Tobacco Canada May 2011 - June 2014
Université de Sherbrooke September 2005 - December 2010
Union Canadienne July 2010 - September 2010
Bell July 2006 - September 2009
Molson Coors Canada September 2007 - December 2007
Nordia Inc. February 2005 - July 2006
Education
2009 — 2010
M. Sc, Stratégie d'intelligence d'affaires
Brent Beaton Brent Beaton's Nordia Inc. Experience 1999 - 2001
Job Operations Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 2014 - Present
Convergys 2008 - December 2014
Stream Global Services 2007 - 2008
Stream Global Services 2005 - 2007
Nordia Inc. 1999 - 2001
Skills
People Management, Operations Management, Data Analysis, Goal Oriented, Process Development, Leadership Development, Recruitment/Retention, Career Development, VBA, Project Management, Project Delivery, PMP, Strategic Planning, Crisis Management, Outage Management, New Business Development, Management, BPO, Outsourcing, Call Centers, Workforce Management, Service Delivery, Technical Support, Recruiting, Customer Satisfaction, Customer Experience, Performance Management, Customer Service
Education
Fanshawe College 2001 — 2004
Finance
Lambton Central Collegiate Vocational Institute 1997 — 2001
High School
Convergys December 2014 - Present
Convergys 2008 - December 2014
Stream Global Services 2007 - 2008
Stream Global Services 2005 - 2007
Nordia Inc. 1999 - 2001
Skills
People Management, Operations Management, Data Analysis, Goal Oriented, Process Development, Leadership Development, Recruitment/Retention, Career Development, VBA, Project Management, Project Delivery, PMP, Strategic Planning, Crisis Management, Outage Management, New Business Development, Management, BPO, Outsourcing, Call Centers, Workforce Management, Service Delivery, Technical Support, Recruiting, Customer Satisfaction, Customer Experience, Performance Management, Customer Service
Education
Fanshawe College 2001 — 2004
Finance
Lambton Central Collegiate Vocational Institute 1997 — 2001
High School
Isela Martinez Isela Martinez's Nordia Inc. Experience 2007 - 2007
Job Professional, Commited. Spanish Teacher and Social Service Worker for Immigrants and Refugees
Industry Education Management
Experience
Hansa Language Centre February 2015 - Present
Freelance and Private Schools July 1997 - Present
CENTRE FRANCOPHONE DE TORONTO September 2013 - March 2014
Hansa Language Centre September 2008 - October 2012
Nordia Inc. 2007 - 2007
Skills
Proofreading, Editing, Creative Writing, Translation, Public Speaking, Microsoft Office, Public Relations, Event Planning, Social Networking, Teaching English as a..., Flexibility, Creativity Skills, Resourceful..., Teaching Spanish as a..., Office Administration, Multi-tasking Skills, Innovation, Interpersonal..., Summarizing Information, Creating pedagogical..., Tutoring, Customer Service, PowerPoint, Teamwork, Community Outreach, ESL
Education
Seneca College of Applied Arts and Technology 2013 — 2014
Social Service Work for immigrants and refugees, College Diploma, With Honours
BUAP Puebla Mexico
Bachelor of Arts (B.A.), Clinical Psychology
Hansa Language Centre February 2015 - Present
Freelance and Private Schools July 1997 - Present
CENTRE FRANCOPHONE DE TORONTO September 2013 - March 2014
Hansa Language Centre September 2008 - October 2012
Nordia Inc. 2007 - 2007
Skills
Proofreading, Editing, Creative Writing, Translation, Public Speaking, Microsoft Office, Public Relations, Event Planning, Social Networking, Teaching English as a..., Flexibility, Creativity Skills, Resourceful..., Teaching Spanish as a..., Office Administration, Multi-tasking Skills, Innovation, Interpersonal..., Summarizing Information, Creating pedagogical..., Tutoring, Customer Service, PowerPoint, Teamwork, Community Outreach, ESL
Education
Seneca College of Applied Arts and Technology 2013 — 2014
Social Service Work for immigrants and refugees, College Diploma, With Honours
BUAP Puebla Mexico
Bachelor of Arts (B.A.), Clinical Psychology
papa bara diakhate papa bara diakhate's Nordia Inc. Experience November 2013 - April 2014
Job Adjoint administratifcommis comptable chez ALFID Services immobiliers Ltée
Industry Banking
Experience
ALFID Services immobiliers Ltée May 2014 - Present
Nordia Inc. November 2013 - April 2014
Videotron March 2010 - May 2011
Skills
Microsoft Word, Customer Service, Accounting, Microsoft Office, Project Management
Education
CDI College 2011 — 2012
gestion financiere informatisee, Accounting and Finance
Université du Québec à Montréal / UQAM 2008 — 2010
economie et finance
ALFID Services immobiliers Ltée May 2014 - Present
Nordia Inc. November 2013 - April 2014
Videotron March 2010 - May 2011
Skills
Microsoft Word, Customer Service, Accounting, Microsoft Office, Project Management
Education
CDI College 2011 — 2012
gestion financiere informatisee, Accounting and Finance
Université du Québec à Montréal / UQAM 2008 — 2010
economie et finance
Jean-Michel Crevière Jean-Michel Crevière's Nordia Inc. Experience March 2013 - April 2013
Job President conseil Philharmonique Edwin Bélanger
Industry Broadcast Media
Experience
Ensemble Philharmonique Edwin-Bélanger December 2012 - March 2015
Red Cross July 2013 - August 2013
Nordia Inc. March 2013 - April 2013
Apple Inc. 2011 - 2012
Yellow Cab 2004 - 2009
Skills
Customer Service, Troubleshooting, Microsoft Office, iTunes, Acoustics, iPod, Teamwork, Photoshop, Music Production, Music Publishing
Education
University of Michigan 1987 — 1989
BA, Media Management
Berklee College of Music 1985 — 1987
2 year certificate, Music Production/Cello
École nationale de lutherie de Québec
Lutherie de violon
Ensemble Philharmonique Edwin-Bélanger December 2012 - March 2015
Red Cross July 2013 - August 2013
Nordia Inc. March 2013 - April 2013
Apple Inc. 2011 - 2012
Yellow Cab 2004 - 2009
Skills
Customer Service, Troubleshooting, Microsoft Office, iTunes, Acoustics, iPod, Teamwork, Photoshop, Music Production, Music Publishing
Education
University of Michigan 1987 — 1989
BA, Media Management
Berklee College of Music 1985 — 1987
2 year certificate, Music Production/Cello
École nationale de lutherie de Québec
Lutherie de violon
Mehdi BOUBAKER Mehdi BOUBAKER's Nordia Inc. Experience September 2014 - January 2015
Job Technical Support chez Vidéotron
Industry Telecommunications
Experience
Vidéotron May 2015 - Present
Aon Hewitt Canada February 2015 - April 2015
Nordia Inc. September 2014 - January 2015
E-T-A-I TUNISIE December 2013 - May 2014
BATINOX August 2012 - May 2013
CORTIX June 2011 - August 2012
Direct Phone Services February 2011 - June 2011
PROXITEL communication January 2008 - January 2011
Stream April 2006 - December 2007
TéléPerformance February 2005 - January 2006
Skills
Team Management, Call Centers, Outsourcing, Customer Experience, Telecommunications, Management, Team Leadership, CRM, BPO, Customer Satisfaction, Workforce Management, Customer Service, Contact Centers, Coaching, Performance Management, Microsoft Office, Operations Management, HTML, Service Delivery, Process Improvement, Gestion d'équipe, Centres d'appel, Service client, Leadership d'équipe, Télécommunications
Education
HEC Montréal 2015 — 2016
Certificat, Leadership organisationnel, En cours
Université Badji Mokhtar de Annaba 2001 — 2004
Technicien Supérieur, informatique de gestion
Lycée technique de Annaba 1998 — 2001
Baccalauréat, Comptabilité
Vidéotron May 2015 - Present
Aon Hewitt Canada February 2015 - April 2015
Nordia Inc. September 2014 - January 2015
E-T-A-I TUNISIE December 2013 - May 2014
BATINOX August 2012 - May 2013
CORTIX June 2011 - August 2012
Direct Phone Services February 2011 - June 2011
PROXITEL communication January 2008 - January 2011
Stream April 2006 - December 2007
TéléPerformance February 2005 - January 2006
Skills
Team Management, Call Centers, Outsourcing, Customer Experience, Telecommunications, Management, Team Leadership, CRM, BPO, Customer Satisfaction, Workforce Management, Customer Service, Contact Centers, Coaching, Performance Management, Microsoft Office, Operations Management, HTML, Service Delivery, Process Improvement, Gestion d'équipe, Centres d'appel, Service client, Leadership d'équipe, Télécommunications
Education
HEC Montréal 2015 — 2016
Certificat, Leadership organisationnel, En cours
Université Badji Mokhtar de Annaba 2001 — 2004
Technicien Supérieur, informatique de gestion
Lycée technique de Annaba 1998 — 2001
Baccalauréat, Comptabilité
Jorge Pedraza Jorge Pedraza's Nordia Inc. Experience January 2008 - August 2008
Job Spécialiste de la logistique chez Datavalet Technologies
Industry Logistics and Supply Chain
Experience
Datavalet Technologies March 2014 - Present
Essences et Fragrances Bell February 2012 - August 2013
Agropur Division des Fromages Fins April 2010 - October 2010
Honeywell Analytics September 2008 - April 2009
Nordia Inc. January 2008 - August 2008
NORDICOM August 2007 - September 2007
Nordia Inc. October 2005 - June 2006
Imporcom July 2003 - December 2003
Skills
SAP, Telecommunications, Team Leadership, Logistique
Education
HEC Montréal 2010 — 2010
Certificat, Gestion des opérations et logistique
Séminaire de Sherbrooke 2006 — 2007
AEC en Commerce International, Commerce International
Universidad Pontificia Bolivariana 1995 — 2001
Ingénieur eléctronique, Genie eléctronique
Datavalet Technologies March 2014 - Present
Essences et Fragrances Bell February 2012 - August 2013
Agropur Division des Fromages Fins April 2010 - October 2010
Honeywell Analytics September 2008 - April 2009
Nordia Inc. January 2008 - August 2008
NORDICOM August 2007 - September 2007
Nordia Inc. October 2005 - June 2006
Imporcom July 2003 - December 2003
Skills
SAP, Telecommunications, Team Leadership, Logistique
Education
HEC Montréal 2010 — 2010
Certificat, Gestion des opérations et logistique
Séminaire de Sherbrooke 2006 — 2007
AEC en Commerce International, Commerce International
Universidad Pontificia Bolivariana 1995 — 2001
Ingénieur eléctronique, Genie eléctronique
Ben Verhaegen Ben Verhaegen's Nordia Inc. Experience August 2008 - April 2009
Job Superviseur SAC CS Supervisor
Industry Marketing and Advertising
Experience
Omnitech Labs April 2015 - Present
Élexpertise August 2012 - August 2014
FCDRQ - Fédération des Coopératives de Développement Régional du Québec April 2012 - August 2012
Mobile Marketing Media May 2011 - December 2011
MRX Inc. June 2010 - October 2010
Nordia Inc. August 2008 - April 2009
Quad/Graphics 2009 - 2009
Skills
French, CRM, Management, Marketing, Web Marketing, Networking, Marketing Communications, Project Management, Market Research, Social Media Marketing, E-commerce, Marketing Management, B2B
Education
Bishop's University 2007 — 2010
B.B.A., Marketing
Cégep Saint-Jean-sur-Richelieu 2004 — 2007
DEC - Sciences humaines, Administration & Économie
Omnitech Labs April 2015 - Present
Élexpertise August 2012 - August 2014
FCDRQ - Fédération des Coopératives de Développement Régional du Québec April 2012 - August 2012
Mobile Marketing Media May 2011 - December 2011
MRX Inc. June 2010 - October 2010
Nordia Inc. August 2008 - April 2009
Quad/Graphics 2009 - 2009
Skills
French, CRM, Management, Marketing, Web Marketing, Networking, Marketing Communications, Project Management, Market Research, Social Media Marketing, E-commerce, Marketing Management, B2B
Education
Bishop's University 2007 — 2010
B.B.A., Marketing
Cégep Saint-Jean-sur-Richelieu 2004 — 2007
DEC - Sciences humaines, Administration & Économie
Ann Blondeau, CHRL Ann Blondeau, CHRL's Nordia Inc. Experience 2007 - 2008
Job Senior Human Resources Professional
Industry Human Resources
Experience
Saint Luke's Place June 2013 - October 2014
City of Kitchener June 2012 - December 2012
HRPA Grand Valley Chapter Board of Directors 2011 - June 2012
HRPA Grand Valley Chapter Board of Directors June 2007 - May 2011
Region of Waterloo 2008 - 2011
Nordia Inc. 2007 - 2008
Lutherwood 2003 - 2007
Fanshawe College 2000 - 2003
Krones Machinery Co. Ltd. 1988 - 1998
Skills
Employee Relations, Performance Management, Team Leadership, Change Management, Training & Development, Employment Law, Management Consulting, Coaching, Negotiation, Project Management, Compensation, Talent Management, Deferred Compensation, Recruitment, Leadership, Workshop Facilitation, Training, Employee Training, Career Development, Leadership Development, Onboarding, Personnel Management, Management, Recruiting, Temporary Placement, Employee Engagement, Organizational..., Human Resources, Team Building, HR Policies
Education
St. Francis Xavier University 2003 — 2006
Diploma in Adult Education, Adult Education
Human Resources Professional Association of Ontario 1991 — 1994
CHRP, Human Resources Management
Saint Luke's Place June 2013 - October 2014
City of Kitchener June 2012 - December 2012
HRPA Grand Valley Chapter Board of Directors 2011 - June 2012
HRPA Grand Valley Chapter Board of Directors June 2007 - May 2011
Region of Waterloo 2008 - 2011
Nordia Inc. 2007 - 2008
Lutherwood 2003 - 2007
Fanshawe College 2000 - 2003
Krones Machinery Co. Ltd. 1988 - 1998
Skills
Employee Relations, Performance Management, Team Leadership, Change Management, Training & Development, Employment Law, Management Consulting, Coaching, Negotiation, Project Management, Compensation, Talent Management, Deferred Compensation, Recruitment, Leadership, Workshop Facilitation, Training, Employee Training, Career Development, Leadership Development, Onboarding, Personnel Management, Management, Recruiting, Temporary Placement, Employee Engagement, Organizational..., Human Resources, Team Building, HR Policies
Education
St. Francis Xavier University 2003 — 2006
Diploma in Adult Education, Adult Education
Human Resources Professional Association of Ontario 1991 — 1994
CHRP, Human Resources Management
Anne Rousseau Anne Rousseau's Nordia Inc. Experience 2003 - 2004
Job Call Center executive seeking new opportunities
Industry Outsourcing/Offshoring
Experience
Stellar BPO 2011 - 2012
Stellar Relay (Subsidiary of Stellar BPO) 2007 - 2011
Stellar Nordia (Subsidiary of Stellar BPO) 2005 - 2007
Nordia (Joint venture between Bell Canada and Stellar BPO) 2004 - 2005
Nordia inc 2003 - 2004
Nordia (Joint venture between Bell Canada and Stellar BPO) 2001 - 2003
Hydro Québec January 2000 - December 2000
National Bank of Canada 1997 - 2000
Desjardins 1991 - 1997
Skills
Contact Centers, Call Center, Call Centers, Customer Satisfaction, Workforce Management, Outsourcing, Customer Experience, Call Center Development, Customer Retention, Vendor Management, IVR, Performance Management, Avaya, Telecommunications, BPO, VoIP, Business Process..., Avaya Technologies
Education
Université de Montréal - HEC Montréal
Business & Human Resources
Stellar BPO 2011 - 2012
Stellar Relay (Subsidiary of Stellar BPO) 2007 - 2011
Stellar Nordia (Subsidiary of Stellar BPO) 2005 - 2007
Nordia (Joint venture between Bell Canada and Stellar BPO) 2004 - 2005
Nordia inc 2003 - 2004
Nordia (Joint venture between Bell Canada and Stellar BPO) 2001 - 2003
Hydro Québec January 2000 - December 2000
National Bank of Canada 1997 - 2000
Desjardins 1991 - 1997
Skills
Contact Centers, Call Center, Call Centers, Customer Satisfaction, Workforce Management, Outsourcing, Customer Experience, Call Center Development, Customer Retention, Vendor Management, IVR, Performance Management, Avaya, Telecommunications, BPO, VoIP, Business Process..., Avaya Technologies
Education
Université de Montréal - HEC Montréal
Business & Human Resources
John DeMonte John DeMonte's Nordia Inc. Experience June 2009 - June 2011
Job Lead hand at Martins Family Fruit Farm
Industry Food Production
Experience
Saputo Inc. May 2014 - January 2015
Allianz Global Assistance December 2012 - April 2013
pund-IT April 2012 - November 2012
Nordia inc June 2009 - June 2011
Arvato Digital Services June 2007 - June 2009
Rogers Communications August 2003 - June 2005
Glentel September 2001 - November 2002
The Insurance Service/Assante May 1997 - January 2000
Staples/Business Depot May 1996 - July 1997
Toronto separate school board June 1991 - December 1994
Skills
Customer Satisfaction, Customer Service, Team Leadership, Technical Training, Staff Training, Retail Website..., Software Training, Inventory Management, Call Center, Food Safety, Clean and Sanitize..., Dismantle Equipment and..., Familiar with 7..., Titration of solutions..., Titrate solutions to..., Research of Pathogens..., Hands-on Training, Training, Sales, Leadership, Process Improvement, Sales Management, Strategic Planning, Team Building
Education
Conestoga College 2013 — 2014
Diploma, Food Processing Technician
Humber College 1986 — 1988
Micro Computer Business Applications
Michael Power High School 1978 — 1983
Saputo Inc. May 2014 - January 2015
Allianz Global Assistance December 2012 - April 2013
pund-IT April 2012 - November 2012
Nordia inc June 2009 - June 2011
Arvato Digital Services June 2007 - June 2009
Rogers Communications August 2003 - June 2005
Glentel September 2001 - November 2002
The Insurance Service/Assante May 1997 - January 2000
Staples/Business Depot May 1996 - July 1997
Toronto separate school board June 1991 - December 1994
Skills
Customer Satisfaction, Customer Service, Team Leadership, Technical Training, Staff Training, Retail Website..., Software Training, Inventory Management, Call Center, Food Safety, Clean and Sanitize..., Dismantle Equipment and..., Familiar with 7..., Titration of solutions..., Titrate solutions to..., Research of Pathogens..., Hands-on Training, Training, Sales, Leadership, Process Improvement, Sales Management, Strategic Planning, Team Building
Education
Conestoga College 2013 — 2014
Diploma, Food Processing Technician
Humber College 1986 — 1988
Micro Computer Business Applications
Michael Power High School 1978 — 1983
Lynus Dcruze Lynus Dcruze's Nordia Inc. Experience January 2012 - August 2012
Job Experienced customer service oriented Account/project manager
Industry Management Consulting
Experience
Prudential Consulting Inc June 2010 - December 2012
Nordia Inc. January 2012 - August 2012
Gemma Communications June 2010 - September 2010
Nuance Communications December 2004 - February 2010
Heartland-KG Information Services Pvt. Ltd April 2001 - November 2004
Heartland Information Services Inc. Pvt. Ltd., Toledo, Ohio, USA December 1998 - April 2001
Skills
Program Management, Quality Assurance, MS Project, Microsoft Word, Microsoft Excel, PowerPoint, Access, Requirements Analysis, Software Documentation, Process Improvement, Product Development, Training, Management
Education
Conestoga College 2012 — 2013
Global Business Management, International Business/Trade/Commerce
Bharathiar University 1995 — 1998
Bachelor's, Business Management
Stanes Higher Secondary School 1994 — 1995
High school, Computer Science, Commerce, Accountancy
Bharathiyar University
Bachelor, Business Management
Prudential Consulting Inc June 2010 - December 2012
Nordia Inc. January 2012 - August 2012
Gemma Communications June 2010 - September 2010
Nuance Communications December 2004 - February 2010
Heartland-KG Information Services Pvt. Ltd April 2001 - November 2004
Heartland Information Services Inc. Pvt. Ltd., Toledo, Ohio, USA December 1998 - April 2001
Skills
Program Management, Quality Assurance, MS Project, Microsoft Word, Microsoft Excel, PowerPoint, Access, Requirements Analysis, Software Documentation, Process Improvement, Product Development, Training, Management
Education
Conestoga College 2012 — 2013
Global Business Management, International Business/Trade/Commerce
Bharathiar University 1995 — 1998
Bachelor's, Business Management
Stanes Higher Secondary School 1994 — 1995
High school, Computer Science, Commerce, Accountancy
Bharathiyar University
Bachelor, Business Management
Susan Preece Susan Preece's Nordia Inc. Experience July 2014 - Present
Job Client Solutions Agent at Nordia Inc.
Industry Hospitality
Experience
Nordia Inc. July 2014 - Present
Sears August 2011 - Present
Howard Johnson Hotel Kitchener May 2011 - February 2012
Royal Canin Canada April 2008 - June 2010
Skills
Sales Management, Sales, Sales Operations, Management, Hotels, Customer Service, Marketing Strategy, Account Management, New Business Development, Team Building, Marketing, Customer Satisfaction, Strategic Planning, Inventory Management, Direct Sales, Sales Leadership..., Sales Rep Training, Retail, Recruiting
Education
Sheridan College 1993 — 1995
Diploma, Business Administration
Nordia Inc. July 2014 - Present
Sears August 2011 - Present
Howard Johnson Hotel Kitchener May 2011 - February 2012
Royal Canin Canada April 2008 - June 2010
Skills
Sales Management, Sales, Sales Operations, Management, Hotels, Customer Service, Marketing Strategy, Account Management, New Business Development, Team Building, Marketing, Customer Satisfaction, Strategic Planning, Inventory Management, Direct Sales, Sales Leadership..., Sales Rep Training, Retail, Recruiting
Education
Sheridan College 1993 — 1995
Diploma, Business Administration
Patrick Howarth Patrick Howarth's Nordia Inc. Experience June 2013 - September 2013
Job Legal Professional
Industry Legal Services
Experience
Gehl & Gehl August 2015 - Present
Manulife Financial January 2014 - May 2014
Nordia Inc. June 2013 - September 2013
STAPLES Canada October 2012 - June 2013
Arvato Digital Services January 2010 - January 2012
Arvato Digital Services October 2008 - January 2010
Arvato Digital Services June 2008 - October 2008
Arvato Digital Services March 2008 - June 2008
Arvato Digital Services July 2007 - March 2008
Computer Recycling Centre February 2007 - July 2007
Skills
Call Center, Customer Support, Workforce Management, BPO, Customer Satisfaction, Customer Experience, Contact Centers, Telemarketing, Outsourcing, Troubleshooting, Customer Service, Call Centers, Technical Support, Team Leadership, Leadership, Management, Vendor Management, Windows, CRM, Customer Retention, Training
Education
triOS College Business Technology Healthcare 2014 — 2015
Ontario College Diploma, Paralegal
Waterloo-Oxford DSS
Gehl & Gehl August 2015 - Present
Manulife Financial January 2014 - May 2014
Nordia Inc. June 2013 - September 2013
STAPLES Canada October 2012 - June 2013
Arvato Digital Services January 2010 - January 2012
Arvato Digital Services October 2008 - January 2010
Arvato Digital Services June 2008 - October 2008
Arvato Digital Services March 2008 - June 2008
Arvato Digital Services July 2007 - March 2008
Computer Recycling Centre February 2007 - July 2007
Skills
Call Center, Customer Support, Workforce Management, BPO, Customer Satisfaction, Customer Experience, Contact Centers, Telemarketing, Outsourcing, Troubleshooting, Customer Service, Call Centers, Technical Support, Team Leadership, Leadership, Management, Vendor Management, Windows, CRM, Customer Retention, Training
Education
triOS College Business Technology Healthcare 2014 — 2015
Ontario College Diploma, Paralegal
Waterloo-Oxford DSS
Megan Anzai's Nordia Inc. Experience June 2006 - March 2007
Job Director, Digital Marketing & Communications at Sun Life Global Investments
Industry Financial Services
Experience
Sun Life Global Investments March 2015 - Present
Sun Life Global Investments December 2012 - Present
Sun Life Financial July 2012 - December 2012
Sun Life Financial July 2010 - July 2012
Sun Life Financial June 2008 - July 2010
Sun LIfe Financial June 2007 - June 2008
Todays Staffing March 2007 - July 2007
Nordia Inc June 2006 - March 2007
Skills
Newsletters, Social Media, Event Management, PowerPoint, Advertising, Project Management, Marketing Strategy, Social Media Marketing, Digital Marketing, Adobe Creative Suite, Creative Briefs, Strategic Communications, CRM, Internal Communications, Corporate Communications, Strategy, Blogging, Content Management, Marketing, Leadership, Event Planning, Management, Web Analytics, Editing, Content Strategy, Training, Team Leadership, Strategic Planning, Time Management, Online Marketing, Marketing Communications
Education
Seneca College of Applied Arts and Technology 2004 — 2006
Communications & Television Production
Sun Life Global Investments March 2015 - Present
Sun Life Global Investments December 2012 - Present
Sun Life Financial July 2012 - December 2012
Sun Life Financial July 2010 - July 2012
Sun Life Financial June 2008 - July 2010
Sun LIfe Financial June 2007 - June 2008
Todays Staffing March 2007 - July 2007
Nordia Inc June 2006 - March 2007
Skills
Newsletters, Social Media, Event Management, PowerPoint, Advertising, Project Management, Marketing Strategy, Social Media Marketing, Digital Marketing, Adobe Creative Suite, Creative Briefs, Strategic Communications, CRM, Internal Communications, Corporate Communications, Strategy, Blogging, Content Management, Marketing, Leadership, Event Planning, Management, Web Analytics, Editing, Content Strategy, Training, Team Leadership, Strategic Planning, Time Management, Online Marketing, Marketing Communications
Education
Seneca College of Applied Arts and Technology 2004 — 2006
Communications & Television Production
Kevin Loughlin Kevin Loughlin's Nordia Inc. Experience November 2011 - Present
Job Customer Support Representative at Nordia Inc.
Industry Information Technology and Services
Experience
Nordia Inc. November 2011 - Present
Tri-Cities Transport Action Group 2011 - Present
Arvato Digital Services June 2011 - September 2011
IBM Global Services March 2007 - January 2009
295.ca 2004 - 2006
Research In Motion 2003 - 2003
NCR 2002 - 2002
Lutheran Life 2001 - 2001
Skills
Customer Support, Troubleshooting, Technical Support, Customer Service, Operating Systems, Networking, Databases, Help Desk Support, Asset Managment, Call Center, Customer Satisfaction, Teamwork, Customer Retention, Telecommunications, Coaching, Windows, Microsoft Office
Education
Conestoga College 2001 — 2002
Certificate, Microcomputer Software
Nordia Inc. November 2011 - Present
Tri-Cities Transport Action Group 2011 - Present
Arvato Digital Services June 2011 - September 2011
IBM Global Services March 2007 - January 2009
295.ca 2004 - 2006
Research In Motion 2003 - 2003
NCR 2002 - 2002
Lutheran Life 2001 - 2001
Skills
Customer Support, Troubleshooting, Technical Support, Customer Service, Operating Systems, Networking, Databases, Help Desk Support, Asset Managment, Call Center, Customer Satisfaction, Teamwork, Customer Retention, Telecommunications, Coaching, Windows, Microsoft Office
Education
Conestoga College 2001 — 2002
Certificate, Microcomputer Software
Lucie Lebrun's Nordia Inc. Experience August 2005 - May 2009
Job Responsable du développement organisationnel chez ACCEO Solutions
Industry Professional Training & Coaching
Experience
ACCEO Solutions September 2013 - Present
ALIA CONSEIL August 2012 - August 2013
Lucie Lebrun September 2009 - August 2012
Brother 2011 - 2011
SAJE Montréal centre 2010 - 2010
Mamie Clafoutis 2010 - 2010
Nordia inc. August 2005 - May 2009
Vox Data 2005 - 2005
Voyages Intair Transit inc. 1999 - 2004
Bell Mobilité 1998 - 1999
Skills
Coaching de gestion, Coaching corporatif, Coaching d'équipe, Coaching personnel, Formation en coaching...
Education
Université de Montréal - HEC Montréal 2013 — 2013
Programme intensif en développement organisationnel, Formation des cadres et des dirigeants, Programme intensif en développement organisationnel
CQPNL 2009 — 2011
Coach professionnelle certifiée, Coaching professionnel en PNL
1986 — 1987
Certificat de Relations Publiques, Faculté de l'Éducation Permanente
1980 — 1984
Baccalauréat ès Sciences, Faculté de l'aménagement
1978 — 1980
Majeure en Études Françaises, Faculté des Arts et Sciences
ACCEO Solutions September 2013 - Present
ALIA CONSEIL August 2012 - August 2013
Lucie Lebrun September 2009 - August 2012
Brother 2011 - 2011
SAJE Montréal centre 2010 - 2010
Mamie Clafoutis 2010 - 2010
Nordia inc. August 2005 - May 2009
Vox Data 2005 - 2005
Voyages Intair Transit inc. 1999 - 2004
Bell Mobilité 1998 - 1999
Skills
Coaching de gestion, Coaching corporatif, Coaching d'équipe, Coaching personnel, Formation en coaching...
Education
Université de Montréal - HEC Montréal 2013 — 2013
Programme intensif en développement organisationnel, Formation des cadres et des dirigeants, Programme intensif en développement organisationnel
CQPNL 2009 — 2011
Coach professionnelle certifiée, Coaching professionnel en PNL
1986 — 1987
Certificat de Relations Publiques, Faculté de l'Éducation Permanente
1980 — 1984
Baccalauréat ès Sciences, Faculté de l'aménagement
1978 — 1980
Majeure en Études Françaises, Faculté des Arts et Sciences
Amel Belakhdar Amel Belakhdar's Nordia Inc. Experience March 2014 - August 2014
Job Université de Montréal
Industry Public Policy
Experience
Ville de Blainville May 2015 - Present
Valeant Pharmaceuticals February 2015 - April 2015
Création Confort October 2014 - January 2015
Nordia Inc. March 2014 - August 2014
Centre pédagogique La Renaissance January 2014 - February 2014
SREPE inc. July 2013 - August 2013
Centre pédagogique La Renaissance February 2013 - June 2013
Table de Concertation -Saint-Léonard April 2012 - October 2012
Agence Ometz April 2012 - August 2012
Cabinet privé - Algérie January 2000 - May 2003
Education
Université du Québec à Montréal 2009 — 2012
Bac en sciences politiques, politiques publiques et administration publique
Université de Montréal
Maitrise, En éducation option évaluation des compétences
Ville de Blainville May 2015 - Present
Valeant Pharmaceuticals February 2015 - April 2015
Création Confort October 2014 - January 2015
Nordia Inc. March 2014 - August 2014
Centre pédagogique La Renaissance January 2014 - February 2014
SREPE inc. July 2013 - August 2013
Centre pédagogique La Renaissance February 2013 - June 2013
Table de Concertation -Saint-Léonard April 2012 - October 2012
Agence Ometz April 2012 - August 2012
Cabinet privé - Algérie January 2000 - May 2003
Education
Université du Québec à Montréal 2009 — 2012
Bac en sciences politiques, politiques publiques et administration publique
Université de Montréal
Maitrise, En éducation option évaluation des compétences
Ashley Montgomery's Nordia Inc. Experience February 2007 - July 2007
Job Communications Coordinator at SEVEC (Society for Educational Visits & Exchanges Canada)
Industry Public Relations and Communications
Experience
SEVEC (Society for Educational Visits & Exchanges Canada) March 2015 - Present
Ottawa International Film Festival (OIFF) September 2014 - February 2015
Distinct Features June 2014 - July 2014
World Expeditions January 2014 - February 2014
HelpX June 2012 - September 2012
Salmat April 2012 - July 2012
MTSET Studios March 2011 - September 2011
Sun Youth Organization September 2009 - March 2010
Nordia Inc. February 2007 - July 2007
Quebec Chronicle Telegraph June 2004 - August 2004
Skills
Facebook, Social Networking, Internal Communications, Marketing Communications, Cultural Analysis, YouTube, Microsoft Excel, Microsoft Word, Blogger, PowerPoint, Marketing, Social Media, Microsoft Office, Blogging, Editing, Press Releases, Travel Writing, Songwriting, Voice Over
Education
Concordia University 2008 — 2011
Bachelor of Arts & Science, Communications & Cultural Studies
John Abbott College 2004 — 2007
C.A.L.L, Creative Arts Languages & Literature
Quebec High School 1999 — 2003
High School, diploma
SEVEC (Society for Educational Visits & Exchanges Canada) March 2015 - Present
Ottawa International Film Festival (OIFF) September 2014 - February 2015
Distinct Features June 2014 - July 2014
World Expeditions January 2014 - February 2014
HelpX June 2012 - September 2012
Salmat April 2012 - July 2012
MTSET Studios March 2011 - September 2011
Sun Youth Organization September 2009 - March 2010
Nordia Inc. February 2007 - July 2007
Quebec Chronicle Telegraph June 2004 - August 2004
Skills
Facebook, Social Networking, Internal Communications, Marketing Communications, Cultural Analysis, YouTube, Microsoft Excel, Microsoft Word, Blogger, PowerPoint, Marketing, Social Media, Microsoft Office, Blogging, Editing, Press Releases, Travel Writing, Songwriting, Voice Over
Education
Concordia University 2008 — 2011
Bachelor of Arts & Science, Communications & Cultural Studies
John Abbott College 2004 — 2007
C.A.L.L, Creative Arts Languages & Literature
Quebec High School 1999 — 2003
High School, diploma
Patrick Carbonneau Patrick Carbonneau's Nordia Inc. Experience August 2007 - April 2008
Job Director, Consulting Services at HealthSource Plus
Industry Insurance
Experience
HealthSource Plus January 2015 - Present
Interactive Intelligence August 2014 - January 2015
Present January 2014 - June 2014
La Financière Sun Life June 2011 - November 2013
Belron Canada inc November 2010 - June 2011
Belron Canada inc April 2008 - January 2011
Nordia Inc. August 2007 - April 2008
MSDS Solutions 2005 - 2007
Fido Solutions 2003 - 2005
Intelco Communications Inc 2002 - 2003
Skills
Public Speaking, Conference Speaking, Business Development, Customer Service, Leadership, New Business Development, Outsourcing, Sales Management, Complaint Management, Sales, Strategic Planning, Customer Retention, Call Center, Call Center Development, Call Center..., Motivational Speaking, Human Resources, Coaching, Executive Coaching, E-commerce, Telecommunications, Call Centers, Process Improvement, Operations Management, Customer Experience, Employee Benefits, Performance Management, Customer Satisfaction, Mergers & Acquisitions, Sales Operations, Training, Management, CRM, Marketing Strategy, Marketing, B2B, Direct Marketing, Entrepreneurship, Retail, Team Leadership, Team Building, Account Management, Team Management, Insurance, Change Management, Employee Training, Recruiting, Direct Sales, Time Management, Strategy
Education
HEC Montréal 1998 — 2006
Louis Joseph Papineau 1982 — 1987
high school, general
CEGEP Ahuntsic
HealthSource Plus January 2015 - Present
Interactive Intelligence August 2014 - January 2015
Present January 2014 - June 2014
La Financière Sun Life June 2011 - November 2013
Belron Canada inc November 2010 - June 2011
Belron Canada inc April 2008 - January 2011
Nordia Inc. August 2007 - April 2008
MSDS Solutions 2005 - 2007
Fido Solutions 2003 - 2005
Intelco Communications Inc 2002 - 2003
Skills
Public Speaking, Conference Speaking, Business Development, Customer Service, Leadership, New Business Development, Outsourcing, Sales Management, Complaint Management, Sales, Strategic Planning, Customer Retention, Call Center, Call Center Development, Call Center..., Motivational Speaking, Human Resources, Coaching, Executive Coaching, E-commerce, Telecommunications, Call Centers, Process Improvement, Operations Management, Customer Experience, Employee Benefits, Performance Management, Customer Satisfaction, Mergers & Acquisitions, Sales Operations, Training, Management, CRM, Marketing Strategy, Marketing, B2B, Direct Marketing, Entrepreneurship, Retail, Team Leadership, Team Building, Account Management, Team Management, Insurance, Change Management, Employee Training, Recruiting, Direct Sales, Time Management, Strategy
Education
HEC Montréal 1998 — 2006
Louis Joseph Papineau 1982 — 1987
high school, general
CEGEP Ahuntsic
Farah god ismael, MGP, PMP Farah god ismael, MGP, PMP's Nordia Inc. Experience January 2014 - Present
Job Masters degree in project management with experience seeks employment as a PCO junior or Project manager junior
Industry Management Consulting
Experience
Nordia Inc. January 2014 - Present
Manwin Canada January 2013 - May 2013
DJIBOUTI TELECOM October 2009 - August 2011
Djibouti Telcom 2010 - 2011
Djibouti Telecom September 2007 - September 2009
Compagnie Nouvelle du Commerce March 2005 - July 2007
Skills
Project Management, Project Planning, MS Project, Project Coordination, Team Management, Optical Fiber, Fusion Splicing, Microsoft Office, Agile Methodologies, Budgets, Team Leadership, Management, Time Management, Strategy, Procurement, Negotiation, Quality Assurance, Training, Logistics, Manufacturing, Proposal Writing, Telecommunications, Operations Management, Business Analysis, Analysis, Software Documentation, Marketing, Process Scheduler, Leadership, Access, CRM, Process Improvement, Networking, Change Management
Education
Université du Québec à Montréal 2011 — 2013
Master's degree, Project Management, MASTER
Faculté de science d'el jadida
Bachelor's degree, Physical Sciences
Nordia Inc. January 2014 - Present
Manwin Canada January 2013 - May 2013
DJIBOUTI TELECOM October 2009 - August 2011
Djibouti Telcom 2010 - 2011
Djibouti Telecom September 2007 - September 2009
Compagnie Nouvelle du Commerce March 2005 - July 2007
Skills
Project Management, Project Planning, MS Project, Project Coordination, Team Management, Optical Fiber, Fusion Splicing, Microsoft Office, Agile Methodologies, Budgets, Team Leadership, Management, Time Management, Strategy, Procurement, Negotiation, Quality Assurance, Training, Logistics, Manufacturing, Proposal Writing, Telecommunications, Operations Management, Business Analysis, Analysis, Software Documentation, Marketing, Process Scheduler, Leadership, Access, CRM, Process Improvement, Networking, Change Management
Education
Université du Québec à Montréal 2011 — 2013
Master's degree, Project Management, MASTER
Faculté de science d'el jadida
Bachelor's degree, Physical Sciences
Charles Vigneault, CPA, CA, MBA's Nordia Inc. Experience September 2004 - September 2005
Job Senior Financial Project Manager
Industry Hospital & Health Care
Experience
The Ottawa Hospital April 2015 - Present
FORTRESS Specialty Cellulose April 2013 - May 2015
PwC May 2007 - April 2013
Centre de Consultation de l'entreprise September 2006 - December 2010
Nordia Inc. September 2004 - September 2005
Skills
Auditing, Accounting, Assurance, Financial Accounting, Financial Analysis, Financial Reporting, IFRS, Internal Controls, GAAP, Consolidation, Customer Service, External Audit, Microsoft Excel, Tax
Education
Université Laval 2008 — 2011
Master of Business Administration, Accountant Expertise
The Ottawa Hospital April 2015 - Present
FORTRESS Specialty Cellulose April 2013 - May 2015
PwC May 2007 - April 2013
Centre de Consultation de l'entreprise September 2006 - December 2010
Nordia Inc. September 2004 - September 2005
Skills
Auditing, Accounting, Assurance, Financial Accounting, Financial Analysis, Financial Reporting, IFRS, Internal Controls, GAAP, Consolidation, Customer Service, External Audit, Microsoft Excel, Tax
Education
Université Laval 2008 — 2011
Master of Business Administration, Accountant Expertise
Paula Procaccini, MBA Paula Procaccini, MBA's Nordia Inc. Experience 2015 - Present
Job Director, Talent Acquisition and Development at Nordia Inc.
Industry Telecommunications
Experience
Nordia Inc. 2015 - Present
Hewitt Equipment Ltd 2012 - 2015
Groupe Dynamite 2008 - 2012
Skills
Talent Management, Talent Acquisition, Succession Planning, Performance Management, Recruiting, Human Resources, Team Leadership, Training
Education
Concordia University 2000 — 2004
MBA, John Molson School of Business
Nordia Inc. 2015 - Present
Hewitt Equipment Ltd 2012 - 2015
Groupe Dynamite 2008 - 2012
Skills
Talent Management, Talent Acquisition, Succession Planning, Performance Management, Recruiting, Human Resources, Team Leadership, Training
Education
Concordia University 2000 — 2004
MBA, John Molson School of Business
Lidia Bedard's Nordia Inc. Experience November 2004 - August 2008
Job Gestionnaire Principale Planification QT at Vidéotron
Industry Telecommunications
Experience
Vidéotron June 2013 - Present
Videotron September 2012 - June 2013
Videotron September 2011 - September 2012
Videotron March 2009 - October 2011
Enterprise Rent-A-Car August 2008 - December 2008
Nordia Inc. November 2004 - August 2008
Nordia Inc. March 2006 - November 2006
Nordia Inc. November 2002 - November 2004
Skills
Call Centers, Workforce Management, Customer Experience, Contact Centers, Telecommunications, Team Management, Team Leadership, Customer Satisfaction, Performance Management, Workforce Planning, Process Improvement
Education
UQAM 2007 — 2012
Bachelors, Business
Vidéotron June 2013 - Present
Videotron September 2012 - June 2013
Videotron September 2011 - September 2012
Videotron March 2009 - October 2011
Enterprise Rent-A-Car August 2008 - December 2008
Nordia Inc. November 2004 - August 2008
Nordia Inc. March 2006 - November 2006
Nordia Inc. November 2002 - November 2004
Skills
Call Centers, Workforce Management, Customer Experience, Contact Centers, Telecommunications, Team Management, Team Leadership, Customer Satisfaction, Performance Management, Workforce Planning, Process Improvement
Education
UQAM 2007 — 2012
Bachelors, Business
Martyne Malo Martyne Malo's Nordia Inc. Experience May 2000 - June 2004
Job DG Laboratoires de test ENZYMECEO ENZYME Testing labs/Conseillère en mgmt SYMPHONIA, gr conseil Mgmt Consultant
Industry Management Consulting
Experience
Les laboratoires de test Enzyme - Enzyme testing labs April 2012 - Present
Contech November 2006 - Present
SYMPHONIA groupe conseil August 2004 - Present
Laboratoires de Test Enzyme - Enzyme Testing Labs November 2010 - April 2012
Nordia Inc. May 2000 - June 2004
Skills
Change Management, Organizational..., Talent Acquisition, Employee Engagement, French, Team Management, HR Policies, Human Resources, Quality Assurance, Quality Assurance..., KPI Dashboards, Kaizen, Strategic Planning, Employee Relations, Marketing Strategy, Process Improvement, Outsourcing Management, Coaching, Performance Management, Business Process Mapping, Talent Management
Education
Université du Québec 1990 — 1993
MBA recherche / MBA Research, Efficacité organisationnelle / Organizational Efficiency
Université de Montréal 1991 — 1991
Certificat / Certificate, Relations publiques / Public Relations
Université du Québec 1987 — 1990
BAA / Bachelor, Gestion - Marketing / Management - Marketing
Collège des Eudistes 1975 — 1980
Sec V, Secondaire
Institut québécois en PNL
Formation de praticienne PNL
Les laboratoires de test Enzyme - Enzyme testing labs April 2012 - Present
Contech November 2006 - Present
SYMPHONIA groupe conseil August 2004 - Present
Laboratoires de Test Enzyme - Enzyme Testing Labs November 2010 - April 2012
Nordia Inc. May 2000 - June 2004
Skills
Change Management, Organizational..., Talent Acquisition, Employee Engagement, French, Team Management, HR Policies, Human Resources, Quality Assurance, Quality Assurance..., KPI Dashboards, Kaizen, Strategic Planning, Employee Relations, Marketing Strategy, Process Improvement, Outsourcing Management, Coaching, Performance Management, Business Process Mapping, Talent Management
Education
Université du Québec 1990 — 1993
MBA recherche / MBA Research, Efficacité organisationnelle / Organizational Efficiency
Université de Montréal 1991 — 1991
Certificat / Certificate, Relations publiques / Public Relations
Université du Québec 1987 — 1990
BAA / Bachelor, Gestion - Marketing / Management - Marketing
Collège des Eudistes 1975 — 1980
Sec V, Secondaire
Institut québécois en PNL
Formation de praticienne PNL
Eric Alain Eric Alain's Nordia Inc. Experience 2007 - 2008
Job Chargé de Projets & Intégrateur Solutions ERP
Industry Information Technology and Services
Experience
IEC Holden Inc. August 2015 - Present
Guillevin International February 2015 - May 2015
La Coop fédérée September 2011 - November 2014
E3 Services Conseils February 2011 - August 2011
BNC National Bank March 2010 - February 2011
Kruger Inc. September 2009 - March 2010
RONA September 2008 - March 2009
Patella 2008 - 2008
Nordia Inc. 2007 - 2008
Hewitt Equipment Ltd 2002 - 2007
Skills
ERP, SAP, Six Sigma, Business Analysis, MS Project, Business Process, Visio, Change Management, Process Improvement, Project Management, Gouvernance, Analyste commercial
Education
1989 — 1992
CMA, Comptabilité de Management
1986 — 1988
DEC, Administration
IEC Holden Inc. August 2015 - Present
Guillevin International February 2015 - May 2015
La Coop fédérée September 2011 - November 2014
E3 Services Conseils February 2011 - August 2011
BNC National Bank March 2010 - February 2011
Kruger Inc. September 2009 - March 2010
RONA September 2008 - March 2009
Patella 2008 - 2008
Nordia Inc. 2007 - 2008
Hewitt Equipment Ltd 2002 - 2007
Skills
ERP, SAP, Six Sigma, Business Analysis, MS Project, Business Process, Visio, Change Management, Process Improvement, Project Management, Gouvernance, Analyste commercial
Education
1989 — 1992
CMA, Comptabilité de Management
1986 — 1988
DEC, Administration
Geoff Warwick Geoff Warwick's Nordia Inc. Experience December 2013 - Present
Job Subject Matter Expert, Sales & Sales Trainer
Industry Information Technology and Services
Experience
Nordia Inc. December 2013 - Present
CDI Computer Dealers Inc. April 2012 - November 2013
ODU Magazine February 2012 - April 2012
Advanced Recruitment Consultants Inc. August 2010 - February 2012
CWP Solutions September 2009 - July 2010
Neopost May 2009 - August 2009
Samsung Electronics Canada Inc. July 2007 - January 2009
Dell Canada October 2005 - July 2007
CWP Solutions January 2000 - September 2005
Skills
Solution Selling, Account Management, Selling, Sales, Management, Leadership, Direct Sales, Sales Process, New Business Development, Cold Calling, Team Building, Customer Service, Consultative Salesperson, Account Executive, Mentoring, Advertising, Servers, Solution Centric, Customer Satisfaction, Negotiation, Strategy, Customer Retention, Data Center, Business Development, Lead Generation, Strategic Partnerships, Professional Services, CRM, Sales Management, Teamwork, Time Management, Contract Negotiation
Education
Durham College
Unionville High School
OSSD
Nordia Inc. December 2013 - Present
CDI Computer Dealers Inc. April 2012 - November 2013
ODU Magazine February 2012 - April 2012
Advanced Recruitment Consultants Inc. August 2010 - February 2012
CWP Solutions September 2009 - July 2010
Neopost May 2009 - August 2009
Samsung Electronics Canada Inc. July 2007 - January 2009
Dell Canada October 2005 - July 2007
CWP Solutions January 2000 - September 2005
Skills
Solution Selling, Account Management, Selling, Sales, Management, Leadership, Direct Sales, Sales Process, New Business Development, Cold Calling, Team Building, Customer Service, Consultative Salesperson, Account Executive, Mentoring, Advertising, Servers, Solution Centric, Customer Satisfaction, Negotiation, Strategy, Customer Retention, Data Center, Business Development, Lead Generation, Strategic Partnerships, Professional Services, CRM, Sales Management, Teamwork, Time Management, Contract Negotiation
Education
Durham College
Unionville High School
OSSD
Brandon Carr Brandon Carr's Nordia Inc. Experience December 2006 - August 2011
Job
Industry Computer Software
Experience
Manulife August 2011 - November 2012
Nordia Inc December 2006 - August 2011
Nordia Inc December 2006 - April 2007
Nordia Inc February 2006 - December 2006
Education
Conestoga College 2010 — 2010
Macro Programming
CDI 2003 — 2005
Help Desk Analyst
Manulife August 2011 - November 2012
Nordia Inc December 2006 - August 2011
Nordia Inc December 2006 - April 2007
Nordia Inc February 2006 - December 2006
Education
Conestoga College 2010 — 2010
Macro Programming
CDI 2003 — 2005
Help Desk Analyst
Mathieu Lemyre Garneau Mathieu Lemyre Garneau's Nordia Inc. Experience 2007 - 2008
Job Ing.Jr / Master's Student Applied Mathematics
Industry Research
Experience
CAE September 2011 - August 2013
CMR September 2009 - December 2009
Nordia Inc. 2007 - 2008
Skills
Recherche opérationnelle, Énergie renouvelable, Énergie solaire, Modélisation..., Simulation numérique, Génie mécanique, Programmation orientée..., Ingénierie
Education
Université de Montréal - Ecole polytechnique de Montréal 2013 — 2015
Master's degree, Mathématiques appliquées
École Polytechnique de Montréal 2006 — 2011
Baccalauréat, génie mécanique
CAE September 2011 - August 2013
CMR September 2009 - December 2009
Nordia Inc. 2007 - 2008
Skills
Recherche opérationnelle, Énergie renouvelable, Énergie solaire, Modélisation..., Simulation numérique, Génie mécanique, Programmation orientée..., Ingénierie
Education
Université de Montréal - Ecole polytechnique de Montréal 2013 — 2015
Master's degree, Mathématiques appliquées
École Polytechnique de Montréal 2006 — 2011
Baccalauréat, génie mécanique
Susanne Beisert,CRHA Susanne Beisert,CRHA's Nordia Inc. Experience July 2005 - May 2009
Job Human Resources Director at Commission des services électriques de Montréal (CSEM)
Industry Outsourcing/Offshoring
Experience
Commission des services électriques de Montréal (CSEM) July 2013 - Present
Stellar June 2009 - July 2013
Nordia Inc. July 2005 - May 2009
UAP March 2001 - June 2005
Industries Rehau March 1993 - October 2000
Skills
Performance Management, Recruiting, Coaching, Human Resources, Employee Engagement, Change Management, Employee Relations, Training, Management, Leadership Development, Benefits Administration, Deferred Compensation, Labor Relations, Call Centers, Talent Management, Personnel Management, Talent Acquisition, Program Management
Education
Université Sorbonne Nouvelle (Paris III)
Master, L.E.A
Commission des services électriques de Montréal (CSEM) July 2013 - Present
Stellar June 2009 - July 2013
Nordia Inc. July 2005 - May 2009
UAP March 2001 - June 2005
Industries Rehau March 1993 - October 2000
Skills
Performance Management, Recruiting, Coaching, Human Resources, Employee Engagement, Change Management, Employee Relations, Training, Management, Leadership Development, Benefits Administration, Deferred Compensation, Labor Relations, Call Centers, Talent Management, Personnel Management, Talent Acquisition, Program Management
Education
Université Sorbonne Nouvelle (Paris III)
Master, L.E.A
Sandra Levesque Sandra Levesque's Nordia Inc. Experience 2002 - 2004
Job Directrice servicesconseils chez OctopusITSM.com
Industry Computer Software
Experience
Octopus-ITSM.com December 2010 - Present
Octopus-ITSM.com April 2010 - December 2010
Octopus-ITSM.com August 2008 - April 2010
CPL Technologies 2006 - August 2008
CPL Technologies May 2004 - 2006
Nordia Inc. 2002 - 2004
Elyps, Solutions de répartition 2001 - 2002
Edumicro 1999 - 2002
Services financiers Penson Canada inc. 2000 - 2001
Groupe Option Retraite Inc, Le 1996 - 2000
Skills
Windows, Software Documentation, IT Service Management, ITIL, Service Desk, Octopus-ITSM, Team Leadership, Team Management, ITIL Certified, Gestion de projet, Intégration, Management IT, Microsoft SQL Server
Education
Université Laval 2013 — 2016
Gestion des organisations, Certificat d'études
2001 — 2003
Certificat en supervision, Administration
Collège de Maisonneuve 1993 — 1996
Diplôme d’Étude collégiale en Technologie de l’Informatique, Informatique
Octopus-ITSM.com December 2010 - Present
Octopus-ITSM.com April 2010 - December 2010
Octopus-ITSM.com August 2008 - April 2010
CPL Technologies 2006 - August 2008
CPL Technologies May 2004 - 2006
Nordia Inc. 2002 - 2004
Elyps, Solutions de répartition 2001 - 2002
Edumicro 1999 - 2002
Services financiers Penson Canada inc. 2000 - 2001
Groupe Option Retraite Inc, Le 1996 - 2000
Skills
Windows, Software Documentation, IT Service Management, ITIL, Service Desk, Octopus-ITSM, Team Leadership, Team Management, ITIL Certified, Gestion de projet, Intégration, Management IT, Microsoft SQL Server
Education
Université Laval 2013 — 2016
Gestion des organisations, Certificat d'études
2001 — 2003
Certificat en supervision, Administration
Collège de Maisonneuve 1993 — 1996
Diplôme d’Étude collégiale en Technologie de l’Informatique, Informatique
Chris Collens's Nordia Inc. Experience July 2009 - Present
Job Client Solutions Team Support Representative; Bell Mobility, Postpaid Billing at Nordia Inc.
Industry Telecommunications
Experience
Nordia Inc. July 2009 - Present
Skills
Training, Customer Service, Microsoft Office, Team Leadership, Call Centers, Writing
Education
Ryerson University 2015 — 2017
Public Relations Certificate Program, G.P.A. 4.22 (1.5/8 credits)
Wilfrid Laurier University 2002 — 2008
Bachelor of Arts (BA), Honours English Language & Literature
Nordia Inc. July 2009 - Present
Skills
Training, Customer Service, Microsoft Office, Team Leadership, Call Centers, Writing
Education
Ryerson University 2015 — 2017
Public Relations Certificate Program, G.P.A. 4.22 (1.5/8 credits)
Wilfrid Laurier University 2002 — 2008
Bachelor of Arts (BA), Honours English Language & Literature
Ahmadou Bamba GUEYE's Nordia Inc. Experience November 2012 - March 2013
Job Administrateur réseau et telephonie
Industry Higher Education
Experience
Cégep Marie-Victorin Technicien en informatique et telephonieCégep Marie-VictorinMarch 2013 - Present
Nordia Inc. November 2012 - March 2013
GENERALE TIC January 2011 - July 2012
Africatel AVS December 2009 - January 2011
Education
2013 — 2015
DIPLOME D'ETUDE SUPERIEURE SPECIALISEE, RESEAUX ET TELECOMMUNICATION
UNIVERSITE CHEIKH ANTA DIOP DE DAKAR 2010 — 2012
MAITRISE, RESEAUX ET TELECOMMUNICATION
UNIVERSITE CHEIKH ANTA DIOP DE DAKAR 2009 — 2010
LICENCE PROFESSIONNELLE, INFORMATIQUE
ECOLE SUPERIEUR POLYTECHNIQUE DE DAKAR 2008 — 2009
LICENCE, RESEAUX ET TELECOMMUNICATION, OBTENU
Cégep Marie-Victorin Technicien en informatique et telephonieCégep Marie-VictorinMarch 2013 - Present
Nordia Inc. November 2012 - March 2013
GENERALE TIC January 2011 - July 2012
Africatel AVS December 2009 - January 2011
Education
2013 — 2015
DIPLOME D'ETUDE SUPERIEURE SPECIALISEE, RESEAUX ET TELECOMMUNICATION
UNIVERSITE CHEIKH ANTA DIOP DE DAKAR 2010 — 2012
MAITRISE, RESEAUX ET TELECOMMUNICATION
UNIVERSITE CHEIKH ANTA DIOP DE DAKAR 2009 — 2010
LICENCE PROFESSIONNELLE, INFORMATIQUE
ECOLE SUPERIEUR POLYTECHNIQUE DE DAKAR 2008 — 2009
LICENCE, RESEAUX ET TELECOMMUNICATION, OBTENU
April O'Brien April O'Brien's Nordia Inc. Experience January 2005 - January 2006
Job Administrative Assistant at Arcturus Realty Corporation Member of the SNCLavalin Group
Industry Real Estate
Experience
Arcturus Realty Corporation - Member of the SNC-Lavalin Group July 2007 - Present
Nordia Inc. January 2005 - January 2006
Arvato Services January 2004 - January 2005
Skills
Accounting, Microsoft Office, Data Entry, Call Centers, Accounts Payable, Management, Team Building, Customer Service, Customer Satisfaction, Invoicing, Microsoft Excel, Sales, Accounts Receivable, Property Management, Budgets
Education
Wilfrid Laurier University 2010 — 2017
Communication and Media Studies; Anthropology
CDI College 2006 — 2007
Diploma, Accounting
Arcturus Realty Corporation - Member of the SNC-Lavalin Group July 2007 - Present
Nordia Inc. January 2005 - January 2006
Arvato Services January 2004 - January 2005
Skills
Accounting, Microsoft Office, Data Entry, Call Centers, Accounts Payable, Management, Team Building, Customer Service, Customer Satisfaction, Invoicing, Microsoft Excel, Sales, Accounts Receivable, Property Management, Budgets
Education
Wilfrid Laurier University 2010 — 2017
Communication and Media Studies; Anthropology
CDI College 2006 — 2007
Diploma, Accounting
Julia Coyle's Nordia Inc. Experience July 2011 - February 2014
Job Admin
Industry Insurance
Experience
The Co-operators August 2015 - Present
Anytime Fitness August 2014 - August 2015
Anytime Fitness March 2014 - August 2014
Nordia Inc. July 2011 - February 2014
Tim Hortons July 2007 - August 2011
Empire Theatres October 2010 - April 2011
Skills
Customer Service, Teamwork, Technical Support, Retail
Education
Conestoga College 2010 — 2011
The Co-operators August 2015 - Present
Anytime Fitness August 2014 - August 2015
Anytime Fitness March 2014 - August 2014
Nordia Inc. July 2011 - February 2014
Tim Hortons July 2007 - August 2011
Empire Theatres October 2010 - April 2011
Skills
Customer Service, Teamwork, Technical Support, Retail
Education
Conestoga College 2010 — 2011
Pooja Agrawal's Nordia Inc. Experience April 2012 - August 2012
Job Staff Accountant/Analyst at DrFirst, Inc.
Industry Financial Services
Experience
DrFirst, Inc. August 2015 - Present
DrFirst, Inc. June 2015 - August 2015
Kelsey's August 2013 - July 2014
Swiss Chalet Fine Foods June 2011 - August 2013
Nordia Inc. April 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Merchandising, Time Management, Teamwork
Education
McMaster University 2014 — 2016
Master of Business Administration (M.B.A.), Finance
McMaster University 2008 — 2012
Bachelor's degree, Life Sciences
DrFirst, Inc. August 2015 - Present
DrFirst, Inc. June 2015 - August 2015
Kelsey's August 2013 - July 2014
Swiss Chalet Fine Foods June 2011 - August 2013
Nordia Inc. April 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Merchandising, Time Management, Teamwork
Education
McMaster University 2014 — 2016
Master of Business Administration (M.B.A.), Finance
McMaster University 2008 — 2012
Bachelor's degree, Life Sciences
Jeremiah Montano Jeremiah Montano's Nordia Inc. Experience August 2008 - January 2010
Job Data Analysis and Reporting Specialist
Industry Financial Services
Experience
U.S. Bank December 2014 - Present
SolarCity April 2014 - September 2014
American Medical Response June 2011 - April 2014
American Medical Response June 2010 - June 2011
Stellar Relay January 2010 - June 2010
Nordia Inc. August 2008 - January 2010
Verizon Business July 2007 - August 2008
Verizon Business January 2006 - July 2007
Skills
HIPAA, Medical Terminology, Customer Service, Patient Advocacy, Call Center, Data Entry, Customer Satisfaction, Management, Technical Support, Call Centers, Invoicing, SQL, VBA, Troubleshooting, Databases, 10 Key, Healthcare, Dispute Resolution, Data Analysis, Process Improvement, Access, Microsoft Excel, Training, Outlook, Team Leadership, Team Building, Leadership, Microsoft Office, Microsoft Word, Healthcare Management, PowerPoint
Education
Modesto Junior College
General Education
U.S. Bank December 2014 - Present
SolarCity April 2014 - September 2014
American Medical Response June 2011 - April 2014
American Medical Response June 2010 - June 2011
Stellar Relay January 2010 - June 2010
Nordia Inc. August 2008 - January 2010
Verizon Business July 2007 - August 2008
Verizon Business January 2006 - July 2007
Skills
HIPAA, Medical Terminology, Customer Service, Patient Advocacy, Call Center, Data Entry, Customer Satisfaction, Management, Technical Support, Call Centers, Invoicing, SQL, VBA, Troubleshooting, Databases, 10 Key, Healthcare, Dispute Resolution, Data Analysis, Process Improvement, Access, Microsoft Excel, Training, Outlook, Team Leadership, Team Building, Leadership, Microsoft Office, Microsoft Word, Healthcare Management, PowerPoint
Education
Modesto Junior College
General Education
Ophélia Kouao Ophélia Kouao's Nordia Inc. Experience August 2011 - October 2012
Job Agente Centre de traitement des documents
Industry Information Technology and Services
Experience
Fonction publique fédérale 2013 - Present
Nordia Inc. August 2011 - October 2012
Ville de Sherbrooke 2009 - 2011
Skills
Microsoft Excel, Service client, Microsoft Office, Visio, Français
Education
Université de Sherbrooke 2008 — 2011
Fonction publique fédérale 2013 - Present
Nordia Inc. August 2011 - October 2012
Ville de Sherbrooke 2009 - 2011
Skills
Microsoft Excel, Service client, Microsoft Office, Visio, Français
Education
Université de Sherbrooke 2008 — 2011
Colleen Coplick Colleen Coplick's Nordia Inc. Experience May 2013 - April 2014
Job EMR
Industry Oil & Energy
Experience
Pipeworx Ltd July 2015 - Present
Pipeworx Ltd July 2015 - Present
Vertex Resource Group Ltd. January 2015 - Present
Miss Manifesto March 2008 - Present
TKO Safety INC September 2014 - January 2015
Nordia Inc. May 2013 - April 2014
Freelance January 2000 - June 2013
BlueGlass Interactive, Inc. 2013 - 2013
Type A Public Relations November 2002 - November 2009
Wantsa Inc. April 2009 - September 2009
Skills
Writing, Creative Writing, Social Connector, Social Media, Social Media Marketing, Integrated..., Community Building, Event Management, Integrated Marketing, Newsletters, Blogging, Magazines, Digital Media, Content Strategy, Social Networking, Journalism, Editing, Media Relations, Public Relations, Facebook, Publishing, Marketing, Copy Editing, WordPress, Content Development, Web Content, Copywriting, Storytelling, Publicity, Editorial, Feature Articles, Press Releases, Freelance Writing, Content Management, New Media
Education
Vancouver Island University 2012 — 2015
Bachelor of Arts (B.A.), Creative Writing
Kwantlen Polytechnic University 2001 — 2003
Communications, Public Relations & Journalism
Malaspina College 1995 — 1996
Diploma, Applied Business Technologies
Pipeworx Ltd July 2015 - Present
Pipeworx Ltd July 2015 - Present
Vertex Resource Group Ltd. January 2015 - Present
Miss Manifesto March 2008 - Present
TKO Safety INC September 2014 - January 2015
Nordia Inc. May 2013 - April 2014
Freelance January 2000 - June 2013
BlueGlass Interactive, Inc. 2013 - 2013
Type A Public Relations November 2002 - November 2009
Wantsa Inc. April 2009 - September 2009
Skills
Writing, Creative Writing, Social Connector, Social Media, Social Media Marketing, Integrated..., Community Building, Event Management, Integrated Marketing, Newsletters, Blogging, Magazines, Digital Media, Content Strategy, Social Networking, Journalism, Editing, Media Relations, Public Relations, Facebook, Publishing, Marketing, Copy Editing, WordPress, Content Development, Web Content, Copywriting, Storytelling, Publicity, Editorial, Feature Articles, Press Releases, Freelance Writing, Content Management, New Media
Education
Vancouver Island University 2012 — 2015
Bachelor of Arts (B.A.), Creative Writing
Kwantlen Polytechnic University 2001 — 2003
Communications, Public Relations & Journalism
Malaspina College 1995 — 1996
Diploma, Applied Business Technologies
Valérie Blais Valérie Blais's Nordia Inc. Experience July 2007 - May 2009
Job Conseillère Ressources Humaines, CRIA
Industry Computer Games
Experience
Gameloft October 2011 - Present
SETYM International Inc. May 2009 - August 2011
Nordia Inc. July 2007 - May 2009
Skills
Organizational..., Employee Relations, Performance Management, Recruiting, Microsoft Office, Team Management, Human Resources, Change Management, Employment Law
Education
Université de Montréal 2003 — 2006
Baccalauréat, Relations industrielles
Gameloft October 2011 - Present
SETYM International Inc. May 2009 - August 2011
Nordia Inc. July 2007 - May 2009
Skills
Organizational..., Employee Relations, Performance Management, Recruiting, Microsoft Office, Team Management, Human Resources, Change Management, Employment Law
Education
Université de Montréal 2003 — 2006
Baccalauréat, Relations industrielles
George Limantzakis, CPA, CGA's Nordia Inc. Experience May 2009 - January 2012
Job Senior Director Finance RBMS at McKesson Canada
Industry Telecommunications
Experience
McKesson Canada July 2015 - Present
McKesson Canada March 2015 - July 2015
McKesson Canada January 2012 - March 2015
Nordia Inc. May 2009 - January 2012
GE Capital January 2008 - April 2009
GE Capital January 2007 - December 2007
GE Capital January 2006 - December 2006
Metso January 2004 - December 2005
Skills
Financial Reporting, Financial Accounting, Forecasting, Financial Analysis, Accounting, Business Development, Finance, Sarbanes-Oxley Act, Financial Modeling, Auditing, Process Improvement, Strategic Financial..., Leadership, Mergers & Acquisitions, Business Process..., Budgets, Corporate Finance, Internal Controls, Managerial Finance, Analysis, Cost Accounting, SAP, Variance Analysis, Consolidation, General Ledger, Hyperion Enterprise, Financial Planning, Hyperion
Education
Concordia University 1999 — 2003
B.Comm., Accounting
McKesson Canada July 2015 - Present
McKesson Canada March 2015 - July 2015
McKesson Canada January 2012 - March 2015
Nordia Inc. May 2009 - January 2012
GE Capital January 2008 - April 2009
GE Capital January 2007 - December 2007
GE Capital January 2006 - December 2006
Metso January 2004 - December 2005
Skills
Financial Reporting, Financial Accounting, Forecasting, Financial Analysis, Accounting, Business Development, Finance, Sarbanes-Oxley Act, Financial Modeling, Auditing, Process Improvement, Strategic Financial..., Leadership, Mergers & Acquisitions, Business Process..., Budgets, Corporate Finance, Internal Controls, Managerial Finance, Analysis, Cost Accounting, SAP, Variance Analysis, Consolidation, General Ledger, Hyperion Enterprise, Financial Planning, Hyperion
Education
Concordia University 1999 — 2003
B.Comm., Accounting
Terra Kudoba Terra Kudoba's Nordia Inc. Experience September 2011 - October 2014
Job Inside Sales Representative at Sysco Canada
Industry Marketing and Advertising
Experience
Sysco Canada October 2014 - Present
Nordia Inc. September 2011 - October 2014
American Income Life Insurance Company May 2011 - September 2011
Zehrs Markets-Loblaws September 2006 - September 2011
Skills
Microsoft Office, PowerPoint, Customer Service, Windows Office, Citrix, Report Writing, Phone Etiquette, Microsoft Excel, Invoicing, Marketing
Education
Conestoga College 2008 — 2011
Business Administration, Marketing
Sysco Canada October 2014 - Present
Nordia Inc. September 2011 - October 2014
American Income Life Insurance Company May 2011 - September 2011
Zehrs Markets-Loblaws September 2006 - September 2011
Skills
Microsoft Office, PowerPoint, Customer Service, Windows Office, Citrix, Report Writing, Phone Etiquette, Microsoft Excel, Invoicing, Marketing
Education
Conestoga College 2008 — 2011
Business Administration, Marketing
Roland Lowe's Nordia Inc. Experience December 2008 - November 2012
Job Business Development Representative at Sortable
Industry Online Media
Experience
Sortable May 2015 - Present
Nordia Inc. December 2008 - November 2012
Skills
Business Development, Microsoft Office, Management, Social Media, Customer Service, Marketing, Project Management, Sales, Strategic Planning, Leadership, Design, Graphic Design, Adobe Creative Suite, Typography, Hand-drawn Typography, Salesforce.com, Ad Tech, Ad Ops, DFP, Adsense, Ad Exchanges, Advertising, Digital Advertising, Display Advertising, Website Publishing, Packaging, Branding, Programmatic Ad Ops, Team Building, Ad Optimization, Digital Ad Optimization, Kinetic Typography, Photography, Illustration, Ad Networks, Digital Publishing, Microsoft Excel, Adobe Illustrator, Adobe Photoshop, TIme Management, Adobe Indesign, UX, Layout, Editing, Copywriting
Education
Conestoga College 2014 — 2016
Graphic Design Advanced Diploma, Graphic Design
Bachelor of Arts 2006 — 2008
Philosophy
Sortable May 2015 - Present
Nordia Inc. December 2008 - November 2012
Skills
Business Development, Microsoft Office, Management, Social Media, Customer Service, Marketing, Project Management, Sales, Strategic Planning, Leadership, Design, Graphic Design, Adobe Creative Suite, Typography, Hand-drawn Typography, Salesforce.com, Ad Tech, Ad Ops, DFP, Adsense, Ad Exchanges, Advertising, Digital Advertising, Display Advertising, Website Publishing, Packaging, Branding, Programmatic Ad Ops, Team Building, Ad Optimization, Digital Ad Optimization, Kinetic Typography, Photography, Illustration, Ad Networks, Digital Publishing, Microsoft Excel, Adobe Illustrator, Adobe Photoshop, TIme Management, Adobe Indesign, UX, Layout, Editing, Copywriting
Education
Conestoga College 2014 — 2016
Graphic Design Advanced Diploma, Graphic Design
Bachelor of Arts 2006 — 2008
Philosophy
Bill Parhar's Nordia Inc. Experience July 2012 - October 2013
Job Director, Online Contact Center at The Home Depot
Industry Retail
Experience
The Home Depot June 2015 - Present
The Home Depot November 2013 - Present
Nordia Inc. July 2012 - October 2013
NCO February 2010 - February 2012
Skills
Recruiting, Customer Service, Call Centers, Operations Management, Quality Assurance, Cross-functional Team..., Performance Management, Training, Leadership, Change Management, ACD, Workforce Management, Business Process..., Account Management, Customer Retention, Project Planning, Program Management, Strategy, Team Leadership, Service Delivery, Vendor Management, Management, CRM, Call Center Development, Outsourcing, Customer Experience, Contact Center..., Human Resources, Budgets, Analysis, Coaching, Call Center, BPO, Forecasting, Contact Centers, Strategic Planning, Avaya, Customer Satisfaction, Process Improvement
Education
CDI College 2001 — 2002
Diploma, Network and System Administration/Administrator
VANCOUVER ISLAND UNIVERSITY
4 years, Business Administration
The Home Depot June 2015 - Present
The Home Depot November 2013 - Present
Nordia Inc. July 2012 - October 2013
NCO February 2010 - February 2012
Skills
Recruiting, Customer Service, Call Centers, Operations Management, Quality Assurance, Cross-functional Team..., Performance Management, Training, Leadership, Change Management, ACD, Workforce Management, Business Process..., Account Management, Customer Retention, Project Planning, Program Management, Strategy, Team Leadership, Service Delivery, Vendor Management, Management, CRM, Call Center Development, Outsourcing, Customer Experience, Contact Center..., Human Resources, Budgets, Analysis, Coaching, Call Center, BPO, Forecasting, Contact Centers, Strategic Planning, Avaya, Customer Satisfaction, Process Improvement
Education
CDI College 2001 — 2002
Diploma, Network and System Administration/Administrator
VANCOUVER ISLAND UNIVERSITY
4 years, Business Administration
Shirley Brathwaite's Nordia Inc. Experience 2004 - 2006
Job Training Manager at TELUS
Industry Telecommunications
Experience
TELUS April 2011 - Present
TELUS January 2006 - April 2011
Nordia Inc. 2004 - 2006
Paysystems 2002 - 2003
AFFINA 2001 - 2002
Skills
Call Centers, Leadership, Customer Service, Training, Customer Experience, Telecommunications, Team Leadership, Team Management, Change Management, Performance Management, Call Center, Management, Vendor Management, Wireless, Workforce Management, Employee Engagement, Training Delivery, Customer Satisfaction, Contact Centers, Coaching, Process Improvement
Education
McGill University 1983 — 1987
TELUS April 2011 - Present
TELUS January 2006 - April 2011
Nordia Inc. 2004 - 2006
Paysystems 2002 - 2003
AFFINA 2001 - 2002
Skills
Call Centers, Leadership, Customer Service, Training, Customer Experience, Telecommunications, Team Leadership, Team Management, Change Management, Performance Management, Call Center, Management, Vendor Management, Wireless, Workforce Management, Employee Engagement, Training Delivery, Customer Satisfaction, Contact Centers, Coaching, Process Improvement
Education
McGill University 1983 — 1987
Kyle MacIntosh's Nordia Inc. Experience September 2004 - August 2006
Job HR Manager Payroll Canada
Industry Human Resources
Experience
Rio Tinto July 2015 - Present
Rio Tinto December 2013 - Present
Rio Tinto December 2010 - December 2013
ADP September 2006 - November 2010
ADP Canada 2008 - 2010
Nordia Inc. September 2004 - August 2006
Star Choice Communications October 1998 - June 2004
Skills
Call Centers, Change Management, Coaching, Customer Service, Employee Engagement, Management, Performance Management, Sales Operations, Strategic Planning, Teamwork, Talent Management, Training
Education
Concordia University
Rio Tinto July 2015 - Present
Rio Tinto December 2013 - Present
Rio Tinto December 2010 - December 2013
ADP September 2006 - November 2010
ADP Canada 2008 - 2010
Nordia Inc. September 2004 - August 2006
Star Choice Communications October 1998 - June 2004
Skills
Call Centers, Change Management, Coaching, Customer Service, Employee Engagement, Management, Performance Management, Sales Operations, Strategic Planning, Teamwork, Talent Management, Training
Education
Concordia University
Bruno Orozco's Nordia Inc. Experience 2005 - 2009
Job Senior Implementation Engineer at i3Vision Technologies
Industry Computer Software
Experience
i3Vision Technologies October 2014 - Present
Interactive Intelligence June 2012 - October 2014
Stellar Canada January 2005 - February 2012
Stellar Relay January 2005 - February 2012
Nordia Inc. 2005 - 2009
Belron Canada 1992 - 2004
Skills
VoIP, VMware, Virtualization, Active Directory, Cisco Technologies, Network Security, Data Center, Windows Server, DNS, Microsoft Exchange, DHCP, VPN, Servers, Disaster Recovery, ITIL, CCNA, Network Administration, Security, Avaya, Integration, Cloud Computing, Troubleshooting, TCP/IP, IT Service Management, IT Management, Citrix, Microsoft SQL Server, Switches, VMware ESX
Education
Universidad Tecnológica de El Salvador 1983 — 1990
Bachelor's degree, Information Technology
Universidad Politécnica de El Salvador 1983 — 1989
Bac, Informatique
i3Vision Technologies October 2014 - Present
Interactive Intelligence June 2012 - October 2014
Stellar Canada January 2005 - February 2012
Stellar Relay January 2005 - February 2012
Nordia Inc. 2005 - 2009
Belron Canada 1992 - 2004
Skills
VoIP, VMware, Virtualization, Active Directory, Cisco Technologies, Network Security, Data Center, Windows Server, DNS, Microsoft Exchange, DHCP, VPN, Servers, Disaster Recovery, ITIL, CCNA, Network Administration, Security, Avaya, Integration, Cloud Computing, Troubleshooting, TCP/IP, IT Service Management, IT Management, Citrix, Microsoft SQL Server, Switches, VMware ESX
Education
Universidad Tecnológica de El Salvador 1983 — 1990
Bachelor's degree, Information Technology
Universidad Politécnica de El Salvador 1983 — 1989
Bac, Informatique
Normand Leboeuf's Nordia Inc. Experience January 2010 - May 2012
Job Gestionnaire/Consultant (bilingue) en technologie de l'information_ Présentement en recherche de mandat
Industry Information Technology and Services
Experience
Compétition Québécoise d'Ingénierie 2015 February 2015 - February 2015
Intact Financial Corporation September 2012 - September 2013
Nordia Inc. January 2010 - May 2012
Nordia May 2006 - December 2009
Bell- ICT outsourcing solutions 2003 - 2006
Connexim January 1999 - December 2001
Bell Canada 1995 - 1998
Bell Canada 1986 - 1990
Skills
Telecommunications, Process Improvement, Change Management, Team Building, Strategic Planning, Outsourcing, Team Management, Management, Vendor Management, Project Portfolio..., Asset Management, PMO, Call Centers, Program Management, Télécommunications, Gestion d'équipe, Project Management, Centres d'appel, Amélioration des..., Planification..., Gestion de projet, Gestion des vendeurs, Gestion de portefeuille..., Intégration
Education
Ecole Polytechnique de Montreal
Compétition Québécoise d'Ingénierie 2015 February 2015 - February 2015
Intact Financial Corporation September 2012 - September 2013
Nordia Inc. January 2010 - May 2012
Nordia May 2006 - December 2009
Bell- ICT outsourcing solutions 2003 - 2006
Connexim January 1999 - December 2001
Bell Canada 1995 - 1998
Bell Canada 1986 - 1990
Skills
Telecommunications, Process Improvement, Change Management, Team Building, Strategic Planning, Outsourcing, Team Management, Management, Vendor Management, Project Portfolio..., Asset Management, PMO, Call Centers, Program Management, Télécommunications, Gestion d'équipe, Project Management, Centres d'appel, Amélioration des..., Planification..., Gestion de projet, Gestion des vendeurs, Gestion de portefeuille..., Intégration
Education
Ecole Polytechnique de Montreal
Sofiane Benmila's Nordia Inc. Experience 2005 - 2005
Job Quality Assurance Analyst at CBC/RadioCanada
Industry Computer Software
Experience
CBC/Radio-Canada June 2015 - Present
Espeo March 2010 - Present
Atrion International September 2008 - April 2009
Innobec 2006 - 2008
ATELKA 2006 - 2006
Nordia Inc. 2005 - 2005
Skills
Test Cases, Quality Assurance, Testing, Scrum, Agile Methodologies, Subversion, User Acceptance Testing, SQL, OnTime, UML, Quality Center, Requirements Analysis, Test Automation, Test Planning, Test Management, Agile, Selenium, Mantis, TestLink, TFS
Education
Université de Sherbrooke 2001 — 2004
Bachelor of Science (BS), Information Technology
CBC/Radio-Canada June 2015 - Present
Espeo March 2010 - Present
Atrion International September 2008 - April 2009
Innobec 2006 - 2008
ATELKA 2006 - 2006
Nordia Inc. 2005 - 2005
Skills
Test Cases, Quality Assurance, Testing, Scrum, Agile Methodologies, Subversion, User Acceptance Testing, SQL, OnTime, UML, Quality Center, Requirements Analysis, Test Automation, Test Planning, Test Management, Agile, Selenium, Mantis, TestLink, TFS
Education
Université de Sherbrooke 2001 — 2004
Bachelor of Science (BS), Information Technology
Diane Chiasson, CRHA's Nordia Inc. Experience 2002 - 2002
Job Civilian Instructor at RCAC
Industry Human Resources
Experience
RCAC 2014 - Present
McKesson Canada 2012 - 2013
ACL 2011 - 2012
Diane Chiasson 2009 - 2012
Transat November 2002 - August 2008
Nordia Inc. 2002 - 2002
CN 1997 - 1997
AMF Technotransport Inc. 1991 - 1995
CN 1990 - 1991
Education
Concordia University 1990 — 1994
Bachelor of Commerce, Human Resources Management
RCAC 2014 - Present
McKesson Canada 2012 - 2013
ACL 2011 - 2012
Diane Chiasson 2009 - 2012
Transat November 2002 - August 2008
Nordia Inc. 2002 - 2002
CN 1997 - 1997
AMF Technotransport Inc. 1991 - 1995
CN 1990 - 1991
Education
Concordia University 1990 — 1994
Bachelor of Commerce, Human Resources Management
Anita De Laurentis's Nordia Inc. Experience Vice President OperationsNordia IncApril 2005 - January 2011
Job Vice President Human Resources and Labour Relations at Nordia Inc.
Industry Consumer Services
Experience
Nordia Inc. Vice President OperationsNordia IncApril 2005 - January 2011
Nordia 2005 - 2009
Skills
Labor Relations, Workforce Management, Telecommunications, Outsourcing, Call Centers, Call Center, Human Resources, Operations Management, Customer Experience, Process Improvement, Team Leadership, Customer Satisfaction, Organizational..., Contact Centers, Performance Management, Coaching, Change Management
Education
Concordia University
Economics
Nordia Inc. Vice President OperationsNordia IncApril 2005 - January 2011
Nordia 2005 - 2009
Skills
Labor Relations, Workforce Management, Telecommunications, Outsourcing, Call Centers, Call Center, Human Resources, Operations Management, Customer Experience, Process Improvement, Team Leadership, Customer Satisfaction, Organizational..., Contact Centers, Performance Management, Coaching, Change Management
Education
Concordia University
Economics
Shelley Vassall's Nordia Inc. Experience September 2004 - May 2009
Job Copywriter and Editor
Industry Writing and Editing
Experience
Societe Gasbeau January 2012 - October 2014
Pivotal Payments February 2011 - January 2012
Mybigplush November 2009 - February 2011
Nordia Inc September 2004 - May 2009
Nordia Inc. September 2004 - August 2005
NSB Group June 2002 - June 2004
Sun Rise English School July 1999 - July 2000
Skills
Call Centers, Team Management, Team Leadership, Copywriting, Copy Editing, Resume Writing, Proofreading, Creative Writing, Technical Writing, Fiction Writing, Creative Fiction, Call Center, Customer Service, Customer Satisfaction, Customer Experience, Process Improvement, Forecasting, Team Building, Project Management, Coaching, Project Planning, Operations Management, Management, Strategic Planning, Leadership, Change Management, Performance Management, Report Writing
Education
Concordia University 1996 — 1999
BA, Honours in English Literature
Societe Gasbeau January 2012 - October 2014
Pivotal Payments February 2011 - January 2012
Mybigplush November 2009 - February 2011
Nordia Inc September 2004 - May 2009
Nordia Inc. September 2004 - August 2005
NSB Group June 2002 - June 2004
Sun Rise English School July 1999 - July 2000
Skills
Call Centers, Team Management, Team Leadership, Copywriting, Copy Editing, Resume Writing, Proofreading, Creative Writing, Technical Writing, Fiction Writing, Creative Fiction, Call Center, Customer Service, Customer Satisfaction, Customer Experience, Process Improvement, Forecasting, Team Building, Project Management, Coaching, Project Planning, Operations Management, Management, Strategic Planning, Leadership, Change Management, Performance Management, Report Writing
Education
Concordia University 1996 — 1999
BA, Honours in English Literature
Rigoberto Campos's Nordia Inc. Experience 2005 - 2007
Job Electronics and Telecommunications Engineer
Industry Telecommunications
Experience
Bell Technical Solutions March 2011 - September 2013
Global Crossing February 2009 - October 2010
Acces Communications April 2008 - January 2009
Nordia Inc. 2005 - 2007
RELM Wireless Mexico 2002 - 2002
EADS Telecom 1999 - 2002
Skills
Wireless, Telecommunications, VoIP, RF Engineering, IP, RF, Switches, GSM, LTE, CDMA, 3G, Integration, Wireless Networking, Vendor Management, Linux, Microwave, Cellular Communications, Networking
Education
ITESM (Monterrey Institute of Technology and Higher Education) 1994 — 1999
BEng, Electronics and Telecommunications
Tecnológico de Monterrey 1994 — 1999
Bachelor's in Electronics and Telecommunications
Bell Technical Solutions March 2011 - September 2013
Global Crossing February 2009 - October 2010
Acces Communications April 2008 - January 2009
Nordia Inc. 2005 - 2007
RELM Wireless Mexico 2002 - 2002
EADS Telecom 1999 - 2002
Skills
Wireless, Telecommunications, VoIP, RF Engineering, IP, RF, Switches, GSM, LTE, CDMA, 3G, Integration, Wireless Networking, Vendor Management, Linux, Microwave, Cellular Communications, Networking
Education
ITESM (Monterrey Institute of Technology and Higher Education) 1994 — 1999
BEng, Electronics and Telecommunications
Tecnológico de Monterrey 1994 — 1999
Bachelor's in Electronics and Telecommunications
Oliver Sullivan's Nordia Inc. Experience November 2006 - September 2008
Job Writer
Industry Writing and Editing
Experience
Integration - Montreal August 2011 - Present
GreenVoice Communcations September 2010 - Present
The Visitation November 2010 - Present
IDEA September 2008 - Present
Hurley*s Irish Pub - Montreal November 2010 - June 2011
Ajilon Canada - Montreal September 2008 - August 2010
Nordia Inc. November 2006 - September 2008
Skills
Troubleshooting, Customer Service, Microsoft Office, Microsoft Word, Social Media, Web Development, Team Leadership
Education
Concordia University 1999 — 2003
BFA, Filmmaking
Concordia University 1999 — 2003
BFA, Filmmaking
Integration - Montreal August 2011 - Present
GreenVoice Communcations September 2010 - Present
The Visitation November 2010 - Present
IDEA September 2008 - Present
Hurley*s Irish Pub - Montreal November 2010 - June 2011
Ajilon Canada - Montreal September 2008 - August 2010
Nordia Inc. November 2006 - September 2008
Skills
Troubleshooting, Customer Service, Microsoft Office, Microsoft Word, Social Media, Web Development, Team Leadership
Education
Concordia University 1999 — 2003
BFA, Filmmaking
Concordia University 1999 — 2003
BFA, Filmmaking
Beaulac Martin's Nordia Inc. Experience 1999 - 2008
Job Vice Président Finances chez Autonum Presto Location Inc.
Industry Financial Services
Experience
Autonum Presto Locations Inc. September 2013 - Present
APG-Neuros Inc. January 2012 - August 2013
PR Maintenance Management October 2009 - January 2012
Allianz Madvac Inc. June 2008 - September 2009
Nordia Inc. 1999 - 2008
Fonorola 1997 - 1998
Draco Kirsch (Cooper Industries) March 1993 - October 1997
Atkinson Tremblay & Assoc. 1989 - 1993
Skills
DES, Microsoft Excel, Microsoft Office, New Business Development, Financial Analysis, Mergers & Acquisitions, Financial Reporting, Forecasting, Sales Management, Customer Service, Accounting, Corporate Finance, Comptabilité, Service client, Management, Finance, Planification..., Leadership, Gestion de projet, Budgets, Change Management, Stratégie, Stratégie commerciale, Amélioration des...
Education
1988 — 1990
Bac, Sciences Comptable
Université du Québec à Montréal 1988 — 1990
Bachelor of Business Administration (BBA), Comptabilité et finance
Autonum Presto Locations Inc. September 2013 - Present
APG-Neuros Inc. January 2012 - August 2013
PR Maintenance Management October 2009 - January 2012
Allianz Madvac Inc. June 2008 - September 2009
Nordia Inc. 1999 - 2008
Fonorola 1997 - 1998
Draco Kirsch (Cooper Industries) March 1993 - October 1997
Atkinson Tremblay & Assoc. 1989 - 1993
Skills
DES, Microsoft Excel, Microsoft Office, New Business Development, Financial Analysis, Mergers & Acquisitions, Financial Reporting, Forecasting, Sales Management, Customer Service, Accounting, Corporate Finance, Comptabilité, Service client, Management, Finance, Planification..., Leadership, Gestion de projet, Budgets, Change Management, Stratégie, Stratégie commerciale, Amélioration des...
Education
1988 — 1990
Bac, Sciences Comptable
Université du Québec à Montréal 1988 — 1990
Bachelor of Business Administration (BBA), Comptabilité et finance
Konate Salimata's Nordia Inc. Experience May 2011 - March 2012
Job Chargée de cours chez Université Canadienne ASM
Industry International Trade and Development
Experience
Université Canadienne ASM January 2014 - Present
Nordia Inc May 2011 - March 2012
Laval University April 2010 - May 2010
Société de Culture Bananière (SCB) September 2008 - June 2009
SNC Finances, Western Union September 2007 - June 2008
Université Canadienne ASM January 2007 - February 2007
Skills
Cross Cultural..., International Marketing, Project Management, Productivity, International Trade, Strategic and..., Analyse financière, Management, French, Marketing, Microsoft Office, Gestion de projet, Recherche
Education
Université Laval 2009 — 2011
MBA, International Management
Université Canadienne ASM 2004 — 2009
Bachelor of Business Administration (B.B.A.)
Université Canadienne ASM January 2014 - Present
Nordia Inc May 2011 - March 2012
Laval University April 2010 - May 2010
Société de Culture Bananière (SCB) September 2008 - June 2009
SNC Finances, Western Union September 2007 - June 2008
Université Canadienne ASM January 2007 - February 2007
Skills
Cross Cultural..., International Marketing, Project Management, Productivity, International Trade, Strategic and..., Analyse financière, Management, French, Marketing, Microsoft Office, Gestion de projet, Recherche
Education
Université Laval 2009 — 2011
MBA, International Management
Université Canadienne ASM 2004 — 2009
Bachelor of Business Administration (B.B.A.)
Denis Goyette's Nordia Inc. Experience October 2001 - September 2004
Job Consultant
Industry Management Consulting
Experience
Denis Goyette, CPA, CA January 2014 - Present
Groupe De Luxe July 2008 - March 2013
Denis Goyette January 2007 - June 2008
Chenelière Éducation Inc November 2004 - December 2006
Nordia Inc October 2001 - September 2004
Bombardier Inc December 1996 - October 2001
Somiper Inc December 1990 - November 1996
Produits MKS Inc November 1988 - November 1990
Groupe Transport Cabano et Transport Brazeau Inc September 1986 - October 1988
Ernst & Young J&M Management Consulting GmbH October 1983 - October 1986
Education
Université du Québec à Montréal 1980 — 1982
BAA, Science comptable
Denis Goyette, CPA, CA January 2014 - Present
Groupe De Luxe July 2008 - March 2013
Denis Goyette January 2007 - June 2008
Chenelière Éducation Inc November 2004 - December 2006
Nordia Inc October 2001 - September 2004
Bombardier Inc December 1996 - October 2001
Somiper Inc December 1990 - November 1996
Produits MKS Inc November 1988 - November 1990
Groupe Transport Cabano et Transport Brazeau Inc September 1986 - October 1988
Ernst & Young J&M Management Consulting GmbH October 1983 - October 1986
Education
Université du Québec à Montréal 1980 — 1982
BAA, Science comptable
André Yves Cloutier's Nordia Inc. Experience 2007 - 2008
Job Administrateur de systèmes UNIX at CGI
Industry Information Technology and Services
Experience
CGI November 2014 - Present
CGI 2011 - November 2014
CGI 2009 - 2011
SPA de l'Estrie 2008 - 2009
Nordia Inc. 2007 - 2008
Best Buy 2007 - 2007
Cellular Solution 2005 - 2007
Skills
Incident Management, Linux System..., Red Hat Linux, Networking, Windows Server, OpenVPN, Nginx, Apache, Apache 2, Nmap, Wireshark, Tcpdump, Bash, Mac OS
Education
Université de Sherbrooke 2007 — 2009
Certificate, Business Administration
College of Sherbrooke 2003 — 2005
Information Technology (Network Administration)
CGI November 2014 - Present
CGI 2011 - November 2014
CGI 2009 - 2011
SPA de l'Estrie 2008 - 2009
Nordia Inc. 2007 - 2008
Best Buy 2007 - 2007
Cellular Solution 2005 - 2007
Skills
Incident Management, Linux System..., Red Hat Linux, Networking, Windows Server, OpenVPN, Nginx, Apache, Apache 2, Nmap, Wireshark, Tcpdump, Bash, Mac OS
Education
Université de Sherbrooke 2007 — 2009
Certificate, Business Administration
College of Sherbrooke 2003 — 2005
Information Technology (Network Administration)
Carol McDonough's Nordia Inc. Experience August 2014 - May 2015
Job Experienced Workforce management professional
Industry Telecommunications
Experience
Nordia Inc. August 2014 - May 2015
LHH + DBM 2015 - 2015
Nordia Inc. August 2001 - July 2014
Bell Canada May 1981 - July 2001
Skills
Call Centers, Forecasting and..., New service..., Hours of operation..., Customer Service, Team Management, Telecommunications, Performance Management, Coaching and training, Workforce Management, Coaching, Management, Satisfaction du client, Gestion d'équipe, Expérience client, Leadership d'équipe, Amélioration des..., Change Management, Télécommunications, Centres d'appel, Gestion des performances, Team Leadership
Education
Université de Sherbrooke 1976 — 1980
Bachelor’s Degree, Chemistry
Collège Laflèche, Trois Rivières 1975 — 1977
Sciences Pures
Collège Marie de l'Incarnation, Trois Rivières 1970 — 1975
High School
Nordia Inc. August 2014 - May 2015
LHH + DBM 2015 - 2015
Nordia Inc. August 2001 - July 2014
Bell Canada May 1981 - July 2001
Skills
Call Centers, Forecasting and..., New service..., Hours of operation..., Customer Service, Team Management, Telecommunications, Performance Management, Coaching and training, Workforce Management, Coaching, Management, Satisfaction du client, Gestion d'équipe, Expérience client, Leadership d'équipe, Amélioration des..., Change Management, Télécommunications, Centres d'appel, Gestion des performances, Team Leadership
Education
Université de Sherbrooke 1976 — 1980
Bachelor’s Degree, Chemistry
Collège Laflèche, Trois Rivières 1975 — 1977
Sciences Pures
Collège Marie de l'Incarnation, Trois Rivières 1970 — 1975
High School
Holnick Romilus's Nordia Inc. Experience May 2005 - March 2008
Job Consultant at CGI
Industry Information Technology and Services
Experience
CGI March 2008 - Present
Nordia Inc. May 2005 - March 2008
Skills
Business Analysis, Troubleshooting, Windows 7, Microsoft Office, Problem Analysis, Customer Service, Customer Satisfaction, Heat, Service Desk, UML, SQL, Problem Solving, Coaching, Incident Management, PeopleSoft
Education
HEC Montréal 2008 — 2010
certificate, business analysis and information technology
Ahuntsic college
DEC, Electrical Engineering Technologies/Technicians option IT
CGI March 2008 - Present
Nordia Inc. May 2005 - March 2008
Skills
Business Analysis, Troubleshooting, Windows 7, Microsoft Office, Problem Analysis, Customer Service, Customer Satisfaction, Heat, Service Desk, UML, SQL, Problem Solving, Coaching, Incident Management, PeopleSoft
Education
HEC Montréal 2008 — 2010
certificate, business analysis and information technology
Ahuntsic college
DEC, Electrical Engineering Technologies/Technicians option IT
Garen Froundjian's Nordia Inc. Experience 2007 - 2007
Job Financial Services Professional
Industry Financial Services
Experience
Satco Interiors 2010 - 2011
Nordia Inc. 2007 - 2007
Education
Concordia University 2005 — 2009
Business Administration, Minor; Finance
Satco Interiors 2010 - 2011
Nordia Inc. 2007 - 2007
Education
Concordia University 2005 — 2009
Business Administration, Minor; Finance
Reid Fortin's Nordia Inc. Experience March 2005 - January 2008
Job Business Analyst/Workforce Professional
Industry Outsourcing/Offshoring
Experience
Voxdata August 2014 - Present
Stellar BPO January 2008 - August 2014
Nordia Inc. March 2005 - January 2008
Nordia Inc. November 2004 - March 2005
Westmount Video August 2001 - November 2004
Skills
Call Center, Workforce Management, Contact Centers, Call Centers, BPO, Outsourcing, Call Center Development, ACD, Management, Business Analysis, Leadership, Analysis, Forecasting, Strategic Planning, Process Improvement, Performance Management, Operations Management, Change Management, Outsourcing Management, Coaching, Customer Experience, Business Process, Project Planning, Telecommunications, Service Delivery, Vendor Management, Customer Satisfaction, Team Management, Avaya, Business Process..., Team Leadership, Customer Retention, Inbound Marketing
Education
Concordia University
John Abbott College
Voxdata August 2014 - Present
Stellar BPO January 2008 - August 2014
Nordia Inc. March 2005 - January 2008
Nordia Inc. November 2004 - March 2005
Westmount Video August 2001 - November 2004
Skills
Call Center, Workforce Management, Contact Centers, Call Centers, BPO, Outsourcing, Call Center Development, ACD, Management, Business Analysis, Leadership, Analysis, Forecasting, Strategic Planning, Process Improvement, Performance Management, Operations Management, Change Management, Outsourcing Management, Coaching, Customer Experience, Business Process, Project Planning, Telecommunications, Service Delivery, Vendor Management, Customer Satisfaction, Team Management, Avaya, Business Process..., Team Leadership, Customer Retention, Inbound Marketing
Education
Concordia University
John Abbott College
Dinu Zberea's Nordia Inc. Experience January 2006 - June 2006
Job Payment Services Officer at Service Canada
Industry Government Administration
Experience
Canada Border Services Agency March 2013 - April 2014
Correctional Service of Canada April 2012 - October 2012
Service Canada February 2012 - March 2012
IKEA Canada February 2011 - June 2011
Accounting bureau Jacques Senez Adm A CMC October 2009 - November 2010
Scotiabank April 2007 - October 2007
RBC June 2006 - April 2007
Nordia Inc. January 2006 - June 2006
Moldova-Agroindbank August 1999 - June 2005
Skills
Good communications..., Analytical and..., Computer/Technical-liter..., Flexibile and able to..., Problem Solving, Customer Service, Customer Relations
Education
Academia de Studii Economice din Moldova 2003 — 2004
MBA, Finance and Banking Administration
John Abbott College 2008 — 2009
ACS, Network and System Administration/Administrator
Collège de Rosemont 2008 — 2009
ACS, Accounting and Office Administration
Academia de Studii Economice din Moldova 1994 — 1999
Bachelor, Marketing
Colegiul National de Comert din Moldova 1991 — 1994
Pre-university, Commerce
Canada Border Services Agency March 2013 - April 2014
Correctional Service of Canada April 2012 - October 2012
Service Canada February 2012 - March 2012
IKEA Canada February 2011 - June 2011
Accounting bureau Jacques Senez Adm A CMC October 2009 - November 2010
Scotiabank April 2007 - October 2007
RBC June 2006 - April 2007
Nordia Inc. January 2006 - June 2006
Moldova-Agroindbank August 1999 - June 2005
Skills
Good communications..., Analytical and..., Computer/Technical-liter..., Flexibile and able to..., Problem Solving, Customer Service, Customer Relations
Education
Academia de Studii Economice din Moldova 2003 — 2004
MBA, Finance and Banking Administration
John Abbott College 2008 — 2009
ACS, Network and System Administration/Administrator
Collège de Rosemont 2008 — 2009
ACS, Accounting and Office Administration
Academia de Studii Economice din Moldova 1994 — 1999
Bachelor, Marketing
Colegiul National de Comert din Moldova 1991 — 1994
Pre-university, Commerce
Linda Selig's Nordia Inc. Experience October 1999 - January 2008
Job Consumer Services Professional
Industry Consumer Services
Experience
Skor Wholesale June 2008 - July 2010
Nordia Inc. October 1999 - January 2008
Education
Conestoga College 2003 — 2005
Ontario Management Development Program
Skor Wholesale June 2008 - July 2010
Nordia Inc. October 1999 - January 2008
Education
Conestoga College 2003 — 2005
Ontario Management Development Program
Heather Levesque's Nordia Inc. Experience July 2006 - June 2007
Job Transit Operator at City of Guelph
Industry Transportation/Trucking/Railroad
Experience
City of Guelph May 2011 - Present
WATMEC May 2010 - Present
ADESA 2007 - 2009
Student Transportation October 2005 - June 2008
Nordia Inc. July 2006 - June 2007
Wabash National April 2004 - September 2005
Skills
Customer Service, Payroll, Administration, Excel, Word, Microsoft Office, Outlook, PowerPoint, Scheduling, Accounting, Hiring, Transportation, Retail
Education
Conestoga College 2006 — 2009
Certificate, Health & Safety
Sir Sandford Fleming 1995 — 1997
2 yr Diploma, Geo Technical Engineering
City of Guelph May 2011 - Present
WATMEC May 2010 - Present
ADESA 2007 - 2009
Student Transportation October 2005 - June 2008
Nordia Inc. July 2006 - June 2007
Wabash National April 2004 - September 2005
Skills
Customer Service, Payroll, Administration, Excel, Word, Microsoft Office, Outlook, PowerPoint, Scheduling, Accounting, Hiring, Transportation, Retail
Education
Conestoga College 2006 — 2009
Certificate, Health & Safety
Sir Sandford Fleming 1995 — 1997
2 yr Diploma, Geo Technical Engineering
Kelley McIntyre's Nordia Inc. Experience October 2001 - August 2009
Job Training Specialist at Allianz Global Assistance
Industry Insurance
Experience
Allianz Global Assistance January 2009 - Present
Nordia Inc. October 2001 - August 2009
Skills
Workforce Management, Instructional Design, Performance Management, Coaching, Employee Engagement, Talent Management, Change Management, Succession Planning, Organizational..., Customer Service
Education
Conestoga College 2010 — 2012
Certificate, Adult and Continuing Education and Teaching, Graduate with Honours
Conestoga College 1989 — 1992
Diploma, Radio and Television Broadcasting
Allianz Global Assistance January 2009 - Present
Nordia Inc. October 2001 - August 2009
Skills
Workforce Management, Instructional Design, Performance Management, Coaching, Employee Engagement, Talent Management, Change Management, Succession Planning, Organizational..., Customer Service
Education
Conestoga College 2010 — 2012
Certificate, Adult and Continuing Education and Teaching, Graduate with Honours
Conestoga College 1989 — 1992
Diploma, Radio and Television Broadcasting
Adel Guemmour's Nordia Inc. Experience July 2011 - Present
Job Team Manager
Industry Telecommunications
Experience
Nordia Inc. July 2011 - Present
IQT, Inc. June 2008 - July 2011
IQT, Inc. January 2009 - November 2009
Maghrebail June 2001 - March 2008
Skills
Call Center, Performance Management, Team Management, Workforce Management, Workforce Planning, Employee Relations, Talent Acquisition, Coaching, IEX, Change Management, Recruiting, Outsourcing, Vendor Management, Process Improvement, Customer Service, Team Leadership, Organizational..., Telecommunications, Avaya, Customer Satisfaction, Customer Experience, Employee Training, Customer Retention
Education
HEC Montreal 2011 — 2013
Certificat, Affaires Internationales
Université Mohamed V 1991 — 1995
Bac, Économie
Nordia Inc. July 2011 - Present
IQT, Inc. June 2008 - July 2011
IQT, Inc. January 2009 - November 2009
Maghrebail June 2001 - March 2008
Skills
Call Center, Performance Management, Team Management, Workforce Management, Workforce Planning, Employee Relations, Talent Acquisition, Coaching, IEX, Change Management, Recruiting, Outsourcing, Vendor Management, Process Improvement, Customer Service, Team Leadership, Organizational..., Telecommunications, Avaya, Customer Satisfaction, Customer Experience, Employee Training, Customer Retention
Education
HEC Montreal 2011 — 2013
Certificat, Affaires Internationales
Université Mohamed V 1991 — 1995
Bac, Économie
Carolyn Pesant's Nordia Inc. Experience December 2007 - November 2012
Job Administrative Support Clerk at Conestoga College Institute of Technology and Advanced Learning
Industry Higher Education
Experience
Conestoga College Institute of Technology and Advanced Learning September 2013 - Present
Conestoga College Institute of Technology and Advanced Learning November 2012 - September 2013
Nordia Inc. December 2007 - November 2012
Nordia Inc. June 2006 - December 2007
Nordia Inc. April 2005 - June 2006
Skills
Outlook, Customer Service, Call Center, Microsoft Office, Administrative..., Microsoft Excel, Microsoft Word, Data Entry, PowerPoint, Teamwork, Customer Satisfaction, Time Management, Windows, Receptionist Duties, Confidentiality, Office Administration, Payroll, System Administration, Call Centers, Spreadsheets
Education
Conestoga College 2009 — 2012
Office Administration - Executive Diploma, 3.96 GPA
Conestoga College Institute of Technology and Advanced Learning September 2013 - Present
Conestoga College Institute of Technology and Advanced Learning November 2012 - September 2013
Nordia Inc. December 2007 - November 2012
Nordia Inc. June 2006 - December 2007
Nordia Inc. April 2005 - June 2006
Skills
Outlook, Customer Service, Call Center, Microsoft Office, Administrative..., Microsoft Excel, Microsoft Word, Data Entry, PowerPoint, Teamwork, Customer Satisfaction, Time Management, Windows, Receptionist Duties, Confidentiality, Office Administration, Payroll, System Administration, Call Centers, Spreadsheets
Education
Conestoga College 2009 — 2012
Office Administration - Executive Diploma, 3.96 GPA
Jared Cowan's Nordia Inc. Experience November 2006 - August 2008
Job PhotoWatt Ontario at ATS Automation Tooling Systems
Industry Consumer Services
Experience
ATS Automation Tooling Systems September 2011 - Present
Kuntz Electroplating Inc. August 2011 - September 2011
Arvato Digital Services September 2009 - September 2010
Nordia Inc. November 2006 - August 2008
Skills
Communication Strategy, Media Ethics, Training, Quality Assurance
Education
Sir Sandford Fleming 2008 — 2009
Certificate, Envrionmental & Natural Resource Studies
Durham College
Print Journalism
ATS Automation Tooling Systems September 2011 - Present
Kuntz Electroplating Inc. August 2011 - September 2011
Arvato Digital Services September 2009 - September 2010
Nordia Inc. November 2006 - August 2008
Skills
Communication Strategy, Media Ethics, Training, Quality Assurance
Education
Sir Sandford Fleming 2008 — 2009
Certificate, Envrionmental & Natural Resource Studies
Durham College
Print Journalism
Cathy-Anne Lefebvre, CRHA's Nordia Inc. Experience July 2011 - January 2012
Job Human Resources Business Partner
Industry Telecommunications
Experience
Metro Inc. August 2014 - Present
Freeman Audio Visual January 2012 - August 2014
Nordia Inc. July 2011 - January 2012
IQT, Inc. March 2011 - July 2011
AVW-TELAV September 2009 - January 2011
Innotech Aviation May 2009 - September 2009
CDS Inc. 2006 - January 2009
Kinecor LP July 2005 - 2006
Skills
Performance Management, Human Resources, Workforce Planning, Talent Management, Employee Engagement, Employee Relations, Labor Relations, HR Policies, Coaching, Recruiting, Leadership
Education
Université du Québec à Montréal 2002 — 2005
Bacc., Gestion des ressources humaines
Collège de Maisonneuve 1999 — 2001
Sciences humaines, Profil administration
Metro Inc. August 2014 - Present
Freeman Audio Visual January 2012 - August 2014
Nordia Inc. July 2011 - January 2012
IQT, Inc. March 2011 - July 2011
AVW-TELAV September 2009 - January 2011
Innotech Aviation May 2009 - September 2009
CDS Inc. 2006 - January 2009
Kinecor LP July 2005 - 2006
Skills
Performance Management, Human Resources, Workforce Planning, Talent Management, Employee Engagement, Employee Relations, Labor Relations, HR Policies, Coaching, Recruiting, Leadership
Education
Université du Québec à Montréal 2002 — 2005
Bacc., Gestion des ressources humaines
Collège de Maisonneuve 1999 — 2001
Sciences humaines, Profil administration
Nadia Hintermayer's Nordia Inc. Experience January 2013 - June 2013
Job Artist
Industry Arts and Crafts
Experience
Button Factory Arts February 2015 - Present
Quilts Etc August 2013 - December 2013
Nordia Inc. January 2013 - June 2013
Big Al's Aquarium Services July 2011 - August 2012
Donovan Insurance Brokers 2009 - May 2010
O’Sullivan Animal Hospital 2010 - 2010
Countryside Boarding May 2008 - August 2008
Skills
Organizing, Animal Care, General Office Duties, Office Management, Data Entry, Teamwork, Customer Service, Time Management
Education
Conestoga College
Office Administration
Button Factory Arts February 2015 - Present
Quilts Etc August 2013 - December 2013
Nordia Inc. January 2013 - June 2013
Big Al's Aquarium Services July 2011 - August 2012
Donovan Insurance Brokers 2009 - May 2010
O’Sullivan Animal Hospital 2010 - 2010
Countryside Boarding May 2008 - August 2008
Skills
Organizing, Animal Care, General Office Duties, Office Management, Data Entry, Teamwork, Customer Service, Time Management
Education
Conestoga College
Office Administration
Stacey Jin's Nordia Inc. Experience March 2006 - August 2008
Job Administrative Assistant
Industry Higher Education
Experience
Champlain College August 2013 - Present
MPO Educational Travel March 2013 - June 2013
Clinique Sommeil et Santé October 2008 - February 2010
Nordia Inc. March 2006 - August 2008
Protocol/Media Express June 2004 - March 2006
Education
Concordia University 1999 — 2003
Bachelor of Arts (B.A.), Specialization in Communication Studies
Champlain College, St. Lambert 1997 — 1999
Diploma of Collegiate Studies, Creative Arts
Champlain College August 2013 - Present
MPO Educational Travel March 2013 - June 2013
Clinique Sommeil et Santé October 2008 - February 2010
Nordia Inc. March 2006 - August 2008
Protocol/Media Express June 2004 - March 2006
Education
Concordia University 1999 — 2003
Bachelor of Arts (B.A.), Specialization in Communication Studies
Champlain College, St. Lambert 1997 — 1999
Diploma of Collegiate Studies, Creative Arts
Angsly Senat's Nordia Inc. Experience 2011 - 2012
Job En poste (secteur : Télécommunications)
Industry Telecommunications
Experience
Nordia Inc. 2011 - 2012
Education
2000 — 2002
Data Processing
Nordia Inc. 2011 - 2012
Education
2000 — 2002
Data Processing
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY