North American Bancard
Industry: Credit card service company
DescriptionNorth American Bancard is a payments technology company that offers solutions for credit, debit, EBT, check conversion and guarantee, ecommerce, gift & loyalty cards, and more. Founded in 1992 by CEO/President Marc Gardner, it is headquartered in Troy, Michigan. Headquarters: Troy, MI Number of employees: 1,200 Founded: 1992 Subsidiaries: PayAnywhere, Phoenix Payment Systems, Inc., Parent organization: NAB Holdings LLC
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North American Bancard Employees
North American Bancard October 2013 - Present
Brink Services LLC October 2013 - Present
Energy Professionals 2013 - Present
Kress Corporation August 2010 - July 2013
Kroeschell June 2010 - July 2012
Belcan Corporation June 2008 - February 2009
Skills
Sales, Energy Consulting, Energy Conservation, Merchant Services, Mobile Marketing, Mobile Applications, Credit Card Transaction..., Point of Sale..., Credit Card terminal..., Credit Card Processing..., Electric Supplier Rate..., Helping small...
Education
Bradley University 2006 — 2008
BSME, Mechanical Engineer
North American Bancard May 2015 - Present
Lazer Technologies, Inc. March 2014 - April 2015
Polter Law Group / Express Property Tax Appeals December 2012 - February 2014
Education
Walsh College of Accountancy and Business Administration 2012 — 2016
Master of Accountancy, Accounting
Charter Oak State College 2008 — 2010
B.A., Liberal Arts
North American Bancard March 2003 - Present
O/E Learning January 2000 - September 2003
EDS Group June 1996 - June 2000
Skills
Objective-C, PHP, RubyMine, Ruby, iOS development, Web Development, PostgreSQL, MySQL, JSON, HTML, Subversion, CSS, AJAX, SOAP, REST, Linux System..., IT Management, CVS, Web Services, Object Oriented Design, APIs, Software Architectural..., Object Oriented Modeling, Ubuntu, Red Hat Linux, SQL, Apache, XML, Mobile Applications, Xcode, Eclipse, Perl, User Experience
Education
Ferris State University 1992 — 1996
Bachelor's degree, Computer Information Systems
Title Source April 2014 - Present
Title Source April 2013 - April 2014
Dart Appraisal November 2011 - March 2013
PetSmart May 2004 - May 2012
North American Bancard August 2009 - November 2011
AMC Theatres June 2000 - June 2011
Skills
Social Media Marketing, Social Networking, Customer Service, Microsoft Office, PowerPoint, Public Speaking, Microsoft Excel, Microsoft Word, Facebook, Marketing, Social Media, Public Relations, Call Centers, Time Management, Customer Satisfaction, Leadership, Outlook
Education
Central Michigan University
Wayne State University
Bachelor of Arts (BA), Communication Sciences and Disorders, General
Credibly March 2014 - Present
North American Bancard January 2013 - March 2014
RHP Properties July 2009 - December 2012
Dahlmann Properties April 2008 - June 2009
The Dahlmann Campus Inn February 2003 - June 2009
Education
Wayne State University 2005 — 2005
N/A, Accounting, 3.7
Eastern Michigan University 2000 — 2004
Bachelor of Business Administration (B.B.A.), Economics, 3.9
Detroit Catholic Central 1996 — 2000
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Jumio Inc. June 2014 - Present
AMS.NET July 2013 - May 2014
North American Bancard November 2009 - June 2013
First National Bank of Omaha February 2008 - October 2009
Chase Paymentech October 2002 - January 2008
Siebel Systems July 2001 - September 2002
Skills
Account Management, Payment Gateways, VAR, New Business Development, Channel Sales, Identity Management, Relationship Management, Mobile Payments, Strategic Planning, SaaS, Marketing, Team Leadership, Salesforce.com, Cloud Computing, Sports Development, Solution Selling, Merchant Services, Acquiring, Personal Coaching, Contract Negotiation, Card Not Present, Curriculum Development, Sales Presentations, Sales Management, Mentoring, Sports Coaching, Network Design, Wireless Networking, Network Security, Cisco Certified, KYC
Education
California State University-East Bay
Bachelor of Science (B.S.), Business Administration, Management and Marketing
North American Bancard April 2014 - Present
North American Bancard April 2013 - Present
Warren Chiropractic & Rehab July 2010 - Present
LA Express Bisttro June 2007 - September 2010
Skills
Java, Objective-C, Visual Basic, Software Engineering, Visual C++, Microsoft Office, GIMP, Visual C#, Game Programming, XNA, Maya Dynamics, Torque Game Engine, Firework, construct 2, Macromedia flash, C, Swift, Visual Studio, MySQL, C++, HTML, Android, Flash, XML, Mobile Applications
Education
University of Michigan 2011 — 2014
Bachelor's Degree, Computer Software Engineering and game design
Henry Ford Community College 2008 — 2011
Associate's degree, Computer Software Engineering
NESN
Plante Moran August 2015 - Present
North American Bancard March 2015 - August 2015
Altarum August 2011 - February 2015
Altarum September 2002 - August 2011
Vector Research Incorporated January 2000 - September 2002
Computer Alley April 1999 - January 2000
Computer Renaissance March 1998 - April 1999
Skills
Microsoft Exchange, Windows Server, Servers, Windows 7, Windows, VMware, Healthcare Information..., Disaster Recovery, Enterprise Architecture, Program Management, Active Directory, Technical Support, Networking, Microsoft Office, Project Management, IT Management, Databases, Help Desk Support, Integration, System Deployment, WSUS, Information Technology, Security, Systems Engineering, IT Strategy, Project Planning, IT Service Management, IT Operations, Microsoft Technologies, Windows XP Pro, Data Analysis, SharePoint, MCSA, MCTS - Exchange 2007, Microsoft Network, Server Migration, Smartphones, DNS, Troubleshooting, Distributed File Systems, Dell KACE, Certificate Authority, Windows 8.1, Office 365, Linux, DHCP, Group Policy, IIS, Strategic Planning, Leadership
Education
Eastern Michigan University 1992 — 2014
Bachelor of Science (BS), Information Assurance, Business, and Liberal Arts
Washtenaw Community College 1997 — 2013
Information Assurance
North American Bancard October 2014 - Present
North American Bancard January 2014 - October 2014
North American Bancard September 2012 - January 2014
North American Bancard August 2010 - September 2012
Rottman, Kingston & Neuvirth, P.C. August 2007 - August 2010
GMAC Mortgage April 2005 - April 2007
Market Facts Motorearch 2000 - 2002
Skills
QuickBooks, Financial Analysis, Accounting, Credit, Microsoft Excel, Tax, Microsoft Office, Customer Service, Budgets, PowerPoint, Strategic Financial..., Forecasting, General Ledger, Fixed Assets, Payroll, Account Reconciliation, Bank Reconciliation, Financial Statements, Journal Entries, Accruals, Bookkeeping, Finance, Great Plains Software, ADP Payroll, Financial Reporting, Accounts Payable, Payroll Taxes, Financial Accounting, Tax Returns, Expenses, Credit Card Transaction..., Accounts Receivable, Analysis, Wine Tasting, Management, Payments, Leadership
Education
Walsh College of Accountancy and Business Administration 2011 — 2015
MBA, MBA
Oakland University 2004 — 2009
Bachelor of Science, Finance
Eastern Michigan University 2003 — 2004
North American Bancard 2000 - Present
Skills
Payment Card Processing, Merchant Services, Credit Cards, Sales Management, Account Management, New Business Development, Sales, Selling, Direct Sales, Cold Calling, Product Development, Sales Process, Contract Negotiation, Sales Operations, Sales Presentations, Electronic Payments, Strategic Partnerships, Salesforce.com, B2B, Customer Retention, Relationship Management, Call Centers, Gift Cards, Merchant Acquiring, E-payments, Competitive Analysis, Acquiring, Lead Generation, Payment Gateways, Debit Cards, ACH, Payment Services, Mobile Payments, Payment Systems, Cards, Payments
Education
Eastern Michigan University 1986 — 1999
North American Bancard May 2009 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Public Speaking
Education
University of Tampa 1990 — 1992
Bachelor's degree, Business Administration and Management, General
Dean College 1987 — 1989
Associate's degree, Business Administration and Management, General
Allstate Cacique Insurance Agency March 2013 - Present
North AMerican Bancard May 2009 - Present
H&R Block November 2008 - August 2009
Lamar Community College June 2005 - June 2008
Skills
Technical Support, Business Analysis, Process Improvement, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Analysis, Software Documentation, Call Centers, Outlook, Windows, Project Management, PowerPoint, Communication skills..., Teamwork/group/interpers..., Leadership skills, Work-ethic traits,..., Logic, intelligence,..., Network Security..., Spanish-English, Leadership, Management
Education
CompTia/Microsoft/Baker College of Clinton Township 2010 — 2014
Security+, A+, MCP and MCTS, IT security
Baker College of Clinton Township 2009 — 2013
Bachelor's degree, Cyber Defense
Lamar Community College 2008 — 2009
Associate's degree, Business Marketing and Management
Lamar Community College 2005 — 2008
Associate's degree, Accounting and Computer Science
Cengage Learning July 2014 - Present
North American Bancard January 2014 - July 2014
Team Detroit September 2013 - January 2014
SoftFinity October 2012 - January 2014
Cornell University September 2005 - May 2007
Skills
PHP, C++, JavaScript, MySQL, jQuery, Java, ASP.NET MVC, Photoshop, HTML, Web Applications, MVC, CSS, jQuery UI, Google Webmaster Tools, Google Analytics, Github, knockout.js, jQuery Mobile, Node.js, Magento, Web Development, Durandal, Concrete5, Wordpress, Content Managment..., Ember.js, Bootstrap3, Laravel, CodeIgniter, AngularJS, Jasmine, Unit Testing, Design Patterns, Symfony2, Agile Methodologies, RESTful WebServices, Git, Automated Software..., Rapid Prototyping
Education
Cornell University 2002 — 2007
Master's of Engineering, Applied and Engineering Physics
Mayanot Institute of Jewish Studies 2007 — 2008
Yeshiva Tiferes Bachurim 2008 — 2012
Bachelor's degree, Religious Studies
ManpowerGroup April 2015 - Present
North American Bancard October 2014 - February 2015
Metro Cars February 2014 - June 2014
Aerotek April 2013 - February 2014
Verizon Wireless October 2009 - June 2012
Critical Signal Technologies, Inc. August 2008 - February 2010
Verizon Wireless 2008 - 2009
Verizon Wireless 2005 - 2009
Pepsi Bottling Group March 2004 - July 2005
Nikki D's Urban Wear 2002 - 2005
Skills
Customer Support, Sales, Sales Support Associate, Administrative Work, Excellent Customer..., Strategic thinking, Make sound decisions, Time management, Build relationships, Negotiation Skills, Data Entry, Health Care Monitoring, Dispatcher, Owner-managed businesses, Job Scheduling, Buyer, Networking, Social Media, Microsoft Word, Basic Excel, Leadership, Team Motivation, Flexible to Change, Flexible approach to..., Adaptability, Quality Assurance, Build Rapport, Customer Service, Process Improvement, Social Networking, Applicant Tracking..., Team Building, Software Documentation, Negotiation, Management, Employee Training, Team Leadership, Coaching, Onboarding, Call Centers, Invoicing, Cold Calling, Hiring, New Hire Orientations, Conflict Resolution, Strategic Thinking, Technical Support, Customer Satisfaction, Recruiting, Telephone Skills
Education
Central Michigan University 2011 — 2013
Master of Science Administration, Organizational Leadership, 3.5
Central Michigan University 1999 — 2002
Bachelor of Applied Science (B.A.Sc.), Public Administration
St. Bartholomew
So Social Viral Marketing & Advertising Agency April 2014 - Present
Mid-East Surety Agency August 2010 - Present
North American Bancard April 2013 - Present
Greater Good Enterprises, LLC January 2011 - Present
Hip-Hop People Magazine January 2010 - Present
Affishaul Worldwide March 2002 - Present
Affishaul Nitram Enterprise, LLC September 2004 - April 2009
Sprint February 2002 - March 2003
Convergys February 2001 - February 2002
Atlanta Journal-Constitution January 2000 - February 2001
Skills
Marketing, Advertising, Entertainment, Sales, Event Planning, Social Media Marketing, Social Networking, Sales Presentations, Social Media, Retail, Team Building, New Business Development, Music, Strategic Planning, Public Relations, Marketing Strategy, Sales Management, Brand Awareness, Music Industry, Music Production, Direct Sales, Studio Recording, Contract Negotiation, Research, Photoshop, Event Management, Graphic Design, Merchant Services, Account Executives, Management Consulting, ATMs, Branding & Identity, ISO, Entertainment Industry, Entertainment Management, Consultative Sales..., Operations Management, Team Management, Record Labels, Publications, Magazines, Organizational..., Product Distribution, Market Analysis, Bail Bonds, Surety Bonds, Strategic Consulting, Viral Marketing, Networking, Mixtapes
Education
DeVry University-Georgia 1999 — 2001
Bachelor of Science (B.S.), Telecommunications Management
North American Bancard November 2011 - May 2012
CSX August 2007 - July 2010
Aetna September 2003 - May 2007
MCI Corporation September 1999 - August 2003
Sarcom March 1995 - August 1999
Skills
Leadership, Problem..., Management, Training, Leadership, Access, Analysis, Team Leadership, Project Planning, Operations Management, Forecasting, Customer Satisfaction, Call Centers, Time Management, Customer Service, Logistics, Microsoft Excel, E-commerce, PowerPoint
Education
Baker College 2013 — 2016
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General
DeVry Institute of Technology 1992 — 1995
Associate of Science (A.S.), Computer Hardware Technology/Technician
Allegis Global Solutions September 2013 - Present
North American Bancard December 2011 - September 2013
North American Bancard September 2010 - December 2011
Bank of America May 2007 - May 2010
Independent Bank April 2004 - April 2007
Vedro & Associates Salon June 2006 - December 2006
The Home Depot November 2001 - November 2005
Skills
Customer Service, Credit, Documentation, Customer Relations, Excel, PowerPoint, Outlook, Microsoft Office, Problem Solving, Word, Coaching, Writing, Administration, Teamwork, Call Center, Banking, Account Management, Billing, Team Building, Customer Satisfaction, Credit Analysis, Data Entry, Payments, Retail, Loans, Office Management, Time Management, Networking, Customer Retention, 10 Key, Strategic Planning, Spreadsheets, Credit Cards, Oral & Written..., Written & Oral..., Reconcilement, Microsoft Word, Call Centers, Sales Management, Cold Calling, Invoicing, Software Documentation, Selling, Team Leadership, Leadership, Accounting, Hiring, Talent Acquisition, Recruiting, Microsoft Excel
Education
University of Phoenix 2010 — 2013
Bachelor's of Science, Business Administration
Central Michigan University 1999 — 2001
Mount Pleasant High School 1996 — 1999
Alteris Group June 2013 - Present
North American Bancard March 2013 - June 2013
H&R Block November 2012 - February 2013
Warren Woods Public School April 2012 - June 2012
Skills
Customer Service, Microsoft Office, Networking, Technical Support, Servers, Laptops, Troubleshooting, Printers, Windows Server, System Administration, Security, vSphere, Active Directory, Group Policy, SharePoint, Computer Hardware
Education
Baker College of Auburn Hills 2007 — 2013
Bachelor of Computer Science, Information Technology and Security
Baker College of Clinton Township 2000 — 2013
Bachelor's degree Computer Science, Information Technology and Security, Senior
EventNext January 2014 - Present
North American Bancard March 2013 - January 2014
Momentum Worldwide January 2011 - February 2013
UM Live January 2011 - February 2013
Kaleidoscope Sports and Entertainment (KSE) January 2008 - January 2011
General Motors R*Works January 1999 - January 2008
Visual Services Inc (VSI) 1997 - 1999
Skills
Relationship Marketing, Digital Marketing, Creative Direction, Integrated Marketing, Strategy, Sponsorship, Marketing Communications, Mobile Marketing, Lead Generation, Digital Strategy, Business Development, Interactive Marketing, Advertising, Strategic Partnerships, Social Media, Marketing Strategy, Marketing, CRM, Brand Management, New Business Development, Direct Mail, Leadership, Digital Media, Web Analytics, Market Research, Management, Email Marketing, Direct Marketing, Online Advertising, Analytics, Media Planning, Sales, Account Management, Online Marketing, Social Media Marketing, SEM, Brand Awareness, Content Strategy, Brand Development, Entrepreneurship, Creative Strategy, Customer Insight, Media Buying, B2B, Mobile Devices, Brand Architecture, Marketing Research
Education
Central Michigan University
Bachelor of Science, Public Relations, Political Science, Advertising
Waste Management March 2015 - Present
VW Credit, Inc. May 2014 - January 2015
Dialogue Marketing January 2014 - May 2014
Shore Mortgage July 2013 - January 2014
North American Bancard August 2010 - July 2013
Asset Acceptance June 2009 - July 2010
Convergys/OnStar April 2007 - October 2008
Comcast Cable March 2003 - February 2007
Skills
Excellent written and..., highly customer focused, detailed oriented, information technology..., Creative Problem Solving, leadership and..., junior l level managemen, goal driven, Call Centers, Customer Service, Loans, Customer Retention, Time Management, Team Leadership, People-oriented, Teamwork, Self-driven, Telephone Skills, Sales, Team-oriented, Troubleshooting, Customer Satisfaction, Banking, Leadership, Training, Sales Presentations, Customer Support, Software Installation, Marketing, Goal Oriented, Invoicing, Management, Sales Process
Education
Baker College of Clinton Township 2007 — 2014
N/A, Business, Management, Marketing, and Related Support Services, 3.0
North American Bancard November 2013 - Present
Tap Through Apps LLC May 2011 - Present
General Motors July 2012 - November 2013
Vectorform November 2011 - June 2012
Quicken Loans October 2005 - November 2011
Skills
Objective-C, iPhone, Git, MVC, C#, jQuery, CSS, Agile Project Management, Relational Databases, Ruby, Test Automation, REST, Software Development, Agile Methodologies, iOS, jQuery Mobile, Subversion, Jenkins, .NET, Visual Studio
Education
Baker College Center for Graduate Studies 2007 — 2008
Computer Information Systems
ITT Technical Institute 2002 — 2004
Associates of Applied Science in Information Technology, Web Development
North American Bancard March 2015 - Present
HARMAN International April 2013 - March 2015
ITT Technical Institute 2008 - March 2015
Hewlett-Packard December 2012 - February 2013
MS Industries September 2012 - November 2012
ITT Technical Institute September 2008 - October 2010
ATWIL December 2009 - February 2010
Flint Area Chamber of Commerce October 2009 - December 2009
Skills
Computer Hardware, Windows 7, Troubleshooting, Computer Network..., Network Administration, Server 2000-2008, Server Monitoring, Server Migration, Server Programming, DHCP, Active Directory..., DNS Server, Software Installation, Hardware, Network Security, Active Directory, Windows Server, Networking, Computer Repair, XP, Microsoft Office, Servers, Cisco Technologies, Linux, Windows, Technical Support, Firewalls, Security, Operating Systems, VPN, Wireless Networking, Laptops, System Administration, Cisco Routers, Windows XP, Printers, DNS
Education
ITT Technical Institute-Swartz Creek 2008 — 2010
ASCNS, Computer Network Systems
Okemos
Okemos
North American Bancard March 2012 - Present
Brinks Inc. February 2005 - November 2011
Alliance Services llc October 1999 - February 2005
PMI Lubricants March 1997 - October 1999
Jefferson National Bank January 1989 - April 1996
Moring Utilities June 1982 - December 1989
Skills
ATM Repair / EMT, Microsoft Word
Education
huguenot academy 1984 — 1988
J Sargeant Reynolds Community College
TEKsystems August 2015 - Present
North American Bancard August 2014 - August 2015
Kforce May 2013 - July 2014
Federal-Mogul August 2012 - May 2013
Lafarge December 2003 - July 2012
Kforce, The Bartech Group, Ajilon October 1998 - December 2003
United States Marine Corps June 1991 - October 1998
Skills
Blackberry Enterprise..., Desktop Support, Laptops, Active Directory, Novell Netware, Lotus Notes, Help Desk Management, Windows XP Professional, Windows 7, Symantec Endpoint..., Norton Ghost, Cabling, Wireless Networking, Remote Support, Tandberg, Polycom, iPad, VPN, Service Desk, Executive Support, iPhone Support, Altiris, Disaster Recovery, Technical Support, XP, Troubleshooting, Network Administration, Help Desk Support, Windows Server, Remote Desktop, Network Security, DNS, Microsoft Exchange, DHCP, VMware, Citrix, System Deployment, Group Policy, Printers, Software Installation, Hardware, Blackberry, SCCM, Information Technology, Computer Hardware, Operating Systems, Firewalls, Microsoft Technologies, VMware ESX, IT Operations
Education
Davenport University 1999 — 2003
Bachelor's of Business Administration, Computer Information Systems
Hawaii Pacific University 1996 — 1998
Associate of Science, Computer Science
Budco Financial Services March 2013 - Present
Budco May 2007 - March 2013
North American Bancard January 2006 - February 2007
Skills
Direct Marketing, Integrated Marketing, Account Management, Marketing Communications, Program Management, Marketing, Marketing Strategy, Direct Mail, Advertising, Team Leadership, Event Planning, Team Building, E-commerce, Project Management, Customer Service, Process Improvement, B2B, Strategic Planning, Event Management, SDLC, Call Centers, Customer Satisfaction, Leadership, Management, Lead Generation, Digital Marketing, Email Marketing, Cross-functional Team..., Salesforce.com, CRM, Analytics, Customer Retention, Relationship Marketing, Strategy, Social Media Marketing, New Business Development, Online Marketing, Database Marketing, Multi-channel Marketing, Social Networking, Online Advertising
Education
Baker College of Clinton Township 2005 — 2015
Bachelor of Business Administration (B.B.A.), Marketing
Romeo High School 1991 — 1994
Diploma, General
Preffered Finance Brokers 2013 - Present
Capital for Merchants June 2012 - Present
North American Bancard May 2012 - Present
J. P. Turner & Company, LLC June 2011 - May 2012
Debt Settlement 2 Day, LLC January 2010 - June 2011
Skills
Credit Cards, Payments, Payment Card Processing, Merchant Services, Electronic Payments, Debit Cards, Gift Cards, ACH, Relationship Management, Financial Services, Cross Selling, Call Centers, Financial Risk, Commercial Banking, Salesforce.com, Funding, Acquiring, E-payments, Loyalty Programs, Mobile Payments, Payment Gateways, Payment Systems
Education
Baruch College, City University of New York (CUNY)
Bachelor's degree, Business/Corporate Communications
North American Bancard October 2007 - October 2012
INVESTaid Corp August 2003 - March 2007
The Home Depot September 1999 - March 2002
Budco 1997 - 1999
Skills
Analysis, Call Centers, Credit, Leadership, Customer Satisfaction, Merchant Services, Banking, Customer Service, Loans, Sales
Education
Central Michigan University
La Rosa Realty January 2014 - Present
Coldwell Banker April 2012 - Present
Global One Solutions inc January 2009 - May 2012
North American Bancard January 2009 - May 2012
global one solutions January 2009 - January 2011
Skills
Credit, New Business Development, Banking, Team Building, Mortgage Lending, Insurance, Account Management, Sellers, Customer Service, Investments
Education
Foothill College 1984 — 1988
bachelors, business
North American Bancard November 2013 - Present
ShopKeep POS October 2012 - November 2013
Regal Payment Systems August 2012 - October 2012
T-Gate Payment Gateway May 2009 - August 2012
Nomadix May 2010 - September 2010
Abanco International July 2007 - April 2009
Motorola Mobility July 2006 - July 2007
Motorola Solutions May 2000 - July 2006
Skills
Software Development..., Product Management, Payment Industry, Agile Methodologies, Mobile Payments, Software Development, Payment Card Processing, SaaS
Education
Illinois Institute of Technology 2004 — 2006
M.S. Network Engineering
Iowa State University 1997 — 2000
BS, Electrical Engineering
North American Bancard January 2011 - Present
Triniti Communications 2011 - Present
Skills
Direct Sales, Event Marketing, Telecommunication...
Education
DeVry University
Ecole Pigier D'abidjan
Nationwide Payments November 2007 - Present
FEDERATED PAYMENT SYSTEMS August 2006 - September 2007
NETBANK PAYMENT SYSTEMS, INC June 2005 - February 2006
NORTH AMERICAN BANCARD June 2004 - April 2005
First Data Merchant Services January 2000 - April 2004
First Data Merchant Services August 1997 - December 1999
NaBanco/Unified Merchant Services August 1995 - August 1997
Skills
Payment Card Processing, Merchant Services, Credit Cards, Debit Cards, Payment Systems, Customer Service, POS, Troubleshooting, Payments, Customer Satisfaction, Mobile Payments, PCI DSS, Payment Gateways, Cards, Electronic Payments, Transaction Processing, E-payments, Strategic Partnerships, Technical Support, New Business Development, Gift Cards, E-commerce, Payment Industry, Call Centers, ACH, Training, EMV, Payment Services, Payment Cards
Education
Control Data Institute 1984 — 1985
Certification, Computer Technology
Quality Business Institute 1993 — 1994
Certification, Office Equipment Repair
Farmingdale State College 1980 — 1982
Associate, Early Childhood Education
L.A. Wilson Technical Center 1975 — 1977
Certification, Dental Technology
Wyandanch Memorial High School 1974 — 1977
High School Diploma, General Studies
RD Tech Services 2011 - 2015
Centext Legal Services 2009 - 2011
North American Bancard April 2006 - 2009
NEOS Merchant Services November 2001 - April 2006
E-Commerce Processing November 1999 - November 2002
Easter Seals Southern California 1998 - 2000
North Star Marketing 1996 - 1998
Easter Seals 1992 - 1996
The United States Army August 1987 - August 1991
Skills
New Business Development, Management, Leadership, Merchant Services, Customer Service, Strategic Partnerships, Analysis, Risk Management, E-commerce, Sales, Direct Sales, Credit Cards, Credit, B2B, CRM, Account Management, Customer Retention, Relationship Management
Education
California State University-Fullerton 1991 — 1995
BA, Political Science
North American Bancard December 2013 - Present
Arden Companies March 2013 - July 2013
Jacobs Technology, Ann Arbor MI June 2005 - December 2012
Skills
Data Analysis, Microsoft Excel, Operations Research, Microsoft Office, Program Management, Modeling, Process Simulation, AMPL, Data Modeling, Mathematical Modeling, DoD, Cost Benefit, Data Mining, Analysis
Education
University of Michigan 2003 — 2004
MSE, Industrial & Operations Engineering
Carnegie Mellon University 1999 — 2003
BS, Mathematics w; Operations Research
North American Bancard June 2013 - Present
Atlas Oil Company March 2009 - June 2013
Donnelly Penman & Partners September 2000 - March 2009
Raymond James September 1999 - September 2000
Skills
Mergers & Acquisitions, Due Diligence, Valuation, Financial Analysis, Investment Banking, Equities, Internal Controls, Negotiation, Management, Financial Modeling, Corporate Finance, Acquisition Integration
Education
University of Detroit 1991 — 1993
Master of Business Administration (MBA), Finance, General
Georgetown University 1986 — 1990
Bachelor of Business Administration (BBA), Finance and Financial Management Services
University Liggett 1982 — 1986
Sam's Club October 2014 - Present
Sam's Club July 2014 - October 2014
Sam's Club September 2013 - July 2014
Royal Merchant Holdings February 2012 - August 2013
North American Bancard October 2002 - January 2012
Cinemark Movies 16 October 1994 - October 2002
Avenue April 1997 - September 2001
Skills
Research, Customer Relations, Agent Relations, Credit Cards, Call Center, Customer Service, Credit, Call Centers, Debit Cards, Relationship Management, Sales Management, Electronic Payments, Payment Card Processing, Mobile Payments, Sales, Payment Systems, Customer Retention, Payments, Leadership, Banking, Executive Management, Sales Operations, Management, Training, Program Management, Time Management, Project Management, Loyalty Programs, CRM
Education
Baker College of Port Huron 2013 — 2015
Currently Attending
Macomb Community College
North American Bancard June 2015 - Present
Michigan State University June 2014 - May 2015
Trinity Health (HQ Michigan) February 2012 - June 2014
Coldwell Banker Weir Manuel May 2011 - January 2012
FutureNet Group, Inc. February 2011 - May 2011
Ameriprise Financial Services, Inc. (Formerly H&R Block Financial Advisors) December 2008 - December 2009
H&R Block Financial Advisors June 2006 - December 2008
Allstate Insurance May 1988 - June 2006
Skills
Talent Acquisition, Talent Management, Change Management, Personnel Management, Employee Training, Employee Relations, Succession Planning, Deferred Compensation, Onboarding, Performance Management, HRIS, Employee Benefits, Human Resources, Recruiting, Organizational..., Workforce Planning, Employee Engagement, Employment Law, Interviews, Training, Leadership, Sourcing, Management, Organizational..., Leadership Development, Organizational Design, Policy, College Recruiting, New Hire Orientations, Applicant Tracking..., HR Policies, Screening, FMLA, HR Consulting
Education
Michigan State University
B.A., Advertising
Baker College Center for Graduate Studies
HR Management (Some coursework completed)
North American Bancard April 2012 - Present
Micro Center May 2010 - April 2012
Skills
PC building, Computer Hardware, Computer Software..., Writing, Communication, Team Leadership, Team Management, Problem Solving, Wireless Networking, Computer Networking, Microsoft Office, Windows 7, Windows XP, Mobile Devices, Mobile Technology, Credit Card Transaction..., Sales Operations, Customer Service, Customer Experience
Education
Everest Institute-Southfield 2007 — 2009
Vocational Diploma, Computer Installation and Repair Technology/Technician, 4.0
Ferndale High School 2001 — 2005
High School, General Studies, 3.0
North American Bancard June 2006 - Present
YOR Health April 2014 - April 2014
ONEOK March 2012 - April 2014
eBryIT, Inc. November 2011 - March 2012
R&R Solutions August 2010 - October 2011
Skills
Microsoft Office, Excel, Customer Service, Word, PowerPoint, Outlook, English, Windows, Research, Photoshop, Teaching, Budgets, Public Speaking, HTML, Editing, Negotiation, Strategic Planning, Data Entry, Access, Microsoft Excel, System Administration, Active Directory, Administration, Analysis, Blogging, Business Intelligence, Computer Hardware, Facebook, Leadership, Management, Marketing, Microsoft Word, Networking, Online Marketing, Project Management, Project Planning, Recruiting, Sales, Security, SharePoint, Social Media, Social Media Marketing, Social Networking, Software Documentation, Team Building, Team Leadership, Testing, Time Management, Training, Troubleshooting
Education
El Camino College 1999 — 2000
Computer Science
Hawthorne High 1988 — 1992
Diploma, Basic Skills and Developmental/Remedial Education
Humboldt Merchant Services November 2014 - Present
Humboldt Merchant Services July 2010 - November 2014
North American Bancard August 2009 - July 2010
Capital for Merchants November 2008 - August 2009
Joelson Rosenberg, PLC May 2008 - November 2008
Summer Scholars August 2003 - August 2004
Skills
ACH, Account Management, Acquiring, B2B, Banking, Business Development, Business Strategy, Credit Cards, Debit Cards, Direct Sales, E-commerce, E-payments, Electronic Payments, Gift Cards, Lead Generation, Management, Marketing, Marketing Strategy, Merchant Services, Mobile Payments, Negotiation, New Business Development, POS, Payment Card Processing, Payment Gateways, Payment Systems, Payments, Product Management, Recruiting, Relationship Management, Sales, Sales Management, Sales Process, Salesforce.com, Selling, Social Media Marketing, Start-ups, Strategic Planning, Strategic Partnerships, Strategy, Team Building
Education
University of Detroit Mercy 2004 — 2007
Doctor of Law
Indiana University Bloomington 1999 — 2003
BA, Political Science, Business
North American Bancard July 2013 - November 2014
Tribal Observer December 2010 - June 2013
Tribal Observer November 2012 - May 2013
Saginaw Chippewa Tribal Operations April 2009 - December 2010
Soaring Eagle Casino & Resort July 2008 - April 2009
Super 8 Motel July 2007 - June 2008
Skills
Administrative..., Digital Photography, Journalism, Customer Service, Clerical Work, Clerical Skills, Microsoft Office, Adobe Creative Suite, Feature Articles, Feature Journalism
Education
Central Michigan University 2014 — 2017
Master of Science (MS), Human Resources Management/Personnel Administration, General
Central Michigan University 2010 — 2011
Bachelor of Science (B.S.), News Editorial Journalism (Minor) Psychology
Mid Michigan Community College 2009 — 2009
Associate of Arts (A.A.), General Studies
CCBizPro May 2014 - Present
Harbor Touch March 2014 - Present
Total Merchant Services January 2014 - Present
North American Bancard August 2013 - Present
Soaring Eagle Ministry June 2011 - Present
Soaring Eagle Ministries January 2010 - December 2011
AT&T UVERSE January 2009 - January 2010
Skills
Event Management, Process Scheduler, Entertainment, Acting, Theatre, Budgets, Stage, Comedy, Microsoft Office, Television, Film, Voice Over, Marketing, Marketing Strategy, Retail, Small Business, Merchant Services, Credit Cards, Payment Card Processing, Sales, POS, Customer Service, Loyalty Programs, Social Networking, Mobile Payments, Strategic Partnerships, Cold Calling, Customer Retention, Payments, Social Media Marketing, Direct Sales, E-commerce, Executive Management, Direct Marketing, Call Centers, Public Speaking, Cards
Education
Arkansas State University 1994 — 1997
Bachelor of Science (BS), Psychology
Mississippi County Community College 1985 — 1987
Associate of Arts and Sciences (AAS), Business, Management, Marketing, and Related Support Services
North American Bancard December 2013 - Present
PSCU March 2013 - November 2013
Hewlett Packard Enterprise Services, LLC May 2008 - June 2011
EDS January 1999 - May 2008
EDS January 1997 - January 1999
Skills
E-sourcing, Supplier Management, Procurement, Purchasing, Supply Chain Operations, Software Procurement, Equipment Procurement, Customer Relations, SAP R/3, Peregrine, BMC Remedy, ITIL, Microsoft Office, SharePoint, Integration, Program Management, Supply Management, Process Improvement, Customer Service, eSourcing, Troubleshooting, Business Analysis, Team Leadership, Vendor Management, Team Building, Visio, Cross-functional Team..., Business Process...
Education
Clark Atlanta University 1990 — 1994
Bachelor of Arts, Fashion Merchandising and Design
Proper Merchant Payments June 2012 - Present
International Bancard Corp January 2013 - July 2013
North American Bancard September 2009 - May 2012
Collegiate Entrepreneurs Organization January 2007 - September 2009
Total Merchant Services June 2007 - August 2007
Skills
Merchant Services, Credit Cards, Payment Card Processing, Payments, Sales, Credit, E-commerce, Debit Cards, POS, Electronic Payments, Relationship Management, Analysis, Analytics, Mobile Payments, Customer Retention, E-payments, Loyalty Programs, Executive Management, Sales Management
Education
Eastern Michigan University 2007 — 2009
Entrepreneurship
North American Bancard September 2013 - Present
Card Payment Solutions 2011 - Present
Skills
Merchant Services, Customer Service, Credit Cards, Debit Cards, Credit, Business Development, Customer Retention, Sales, Small Business
Education
Chesapeake College 1987 — 1990
Computer Programming
North American Bancard July 2013 - Present
Skills
Web Design, Interactive Media, Interactive Design, UI, UX, Graphic Design, Logo Design, Design, Heuristic Analysis, Heuristic Evaluation, High-end Retouching, Adobe Creative Suite, Corporate Identity, Graphics, Motion Graphics, Client Co-ordination, Databases, Flash Animation, User Interface, Interaction Design
Education
College for Creative Studies 1998 — 2002
Bachelor of Fine Arts (B.F.A.), Interactive Design
E7 Solutions, LLC July 2015 - Present
North American Bancard December 2012 - Present
Sentou Apps September 2012 - December 2012
Plum Market August 2010 - October 2012
CSS Presentation Systems June 2009 - September 2009
Caribou Coffee April 2005 - May 2009
Skills
Mobile Devices, Mobile Applications, Mobile Technology, Mobile Marketing, Software Development, iOS development, iPhone, Photoshop, iOS, Food, Symfony, PHP, Web Development, CSS, HTML 5, Retail, OS X, Objective-C, HTML5, Linux
Education
Oakland University 2003 — 2011
Bachelor of Arts, Japanese Language and Literature
Arizona State University 2010 — 2010
Japanese Language and Literature
Oakland University 2003 — 2010
BA, Japanese language and Literature
North American Bancard August 2015 - Present
SteriMed Medical Waste Solutions March 2015 - June 2015
Pentastar Aviation March 2013 - March 2015
ProQuest March 2012 - March 2013
Hantz Bank January 2011 - March 2012
Hantz Group January 2010 - December 2010
Sam's Club May 2009 - July 2009
McNaughton-McKay Electric Company June 2004 - August 2008
Skills
Accounting, Account Reconciliation, General Ledger, Fixed Assets, Cash Flow, Financial Analysis, Journal Entries, Payroll, Budgets, Financial Reporting, Financial Accounting, Microsoft Office, Microsoft Word
Education
Central Michigan University 2004 — 2009
B.S.B.A, Accounting
North American Bancard October 2011 - Present
Tailor'ed Media November 2008 - Present
Education
DeVry University
North American Bancard November 2013 - Present
Eight 55 Global May 2011 - Present
Tad Dudley & Assocciates September 2009 - Present
Climate World Trade October 2010 - July 2011
Tull House June 2009 - August 2009
Austin Diversified Products June 2006 - November 2006
Skills
Social Networking, Direct Sales, Guerrilla Marketing, Mortgage, International Trade, Export, International Business, Negotiation, Customer Relations, Retail, Customer Service, Problem Solving, Public Speaking, English, Sourcing, Import/Export, B2B, Word, Entrepreneur, Research, Microsoft Office, Trading, Import, Sales Management, Entrepreneurship, Import Export
Education
Strayer University (DC) 2011 — 2014
B.A., International Business
Ashford University 2009 — 2010
pursing BA, International Business
Vantiv April 2015 - Present
Vantiv October 2012 - April 2015
Vantiv October 2005 - October 2012
North American Bancard January 2004 - November 2005
USMC May 1993 - May 2004
Skills
Computer Security, Computer Forensics, Firewalls, PCI DSS, Relationship Management, IPS, Antivirus, Information Assurance, Time Management, Risk Assessment, IDS, Website Development, Geti Check Specialist, Project Management, EMV, Loyalty Programs, Interchange Management, PCI Standards, Pricing, Underwriting, International Relations, Japanese culture, Gift Cards, Credit Cards, Management, Payment Card Processing, Payments, Banking, Sales, Leadership, Customer Satisfaction, Troubleshooting, Call Centers, Networking, Technical Support, Training, Debit Cards, Electronic Payments, Mobile Payments, Strategic Partnerships, Sales Management, Merchant Services, Team Building, Customer Service, Product Management, Credit
Education
Macomb Community College 2010 — 2012
Certificate in Information Technology, Information Assurance
Macomb Community College 2010 — 2010
Management of Microsoft Server 2003, Information Security
Macomb Community College 2009 — 2009
Website Design, Dream Weaver
ITT 2000 — 2003
Assc, Computer networking
ITT Technical Institute-Troy 2000 — 2002
Associate's degree, Computer Systems Networking and Telecommunications
Tectonics January 2014 - Present
Quantum Digital Group, LLC June 2013 - Present
North American Bancard January 2012 - June 2013
LightingSupply.com (Lighting Supply Company) May 2008 - January 2012
The Search Engine Connection December 2004 - January 2012
TradePro March 2001 - June 2004
Skills
SEO, Email Marketing, SEM, PPC, Link Building, Analytics, Web Analytics, Local Search, Business Development, Magento, Financial Markets, eCommerce, Equity Trading, Survey Monkey, Options Strategies
Education
Central Michigan University 2001 — 2008
Stevenson 1998 — 1999
Sigue Corporation April 2013 - Present
North American Bancard November 2011 - Present
Guayaki Yerba Matte 2009 - 2010
ITO EN (North America) INC. January 2005 - July 2008
Wards Ice Cream January 1990 - January 2004
Skills
SEO, Social Media Marketing, Online Advertising, PPC, B2B, Selling, Article Marketing
Education
NCBA
Business Administration, Business Administration and Management, General
North American Bancard October 2014 - Present
ITT Technical Institute March 2013 - Present
ITT Technical Institute June 2010 - Present
Baker College August 2010 - March 2013
Premier Driving Academy January 2007 - January 2010
K-B Toys October 2008 - January 2009
Office Max October 2007 - September 2008
Consumer's Lumber January 2007 - January 2008
Lowes Home Improvement January 2000 - January 2002
PMI, Inc January 2000 - January 2000
Skills
XP, Operating Systems, Windows, Linux, Networking, Troubleshooting, Windows Server, Linux Desktop, Web Development, Python, Visual Basic, PHP, Java, JavaScript, Network Security, Computer Hardware, Network Administration, Ubuntu, TCP/IP, DNS, Microsoft Exchange, Firewalls, Hardware, Windows 7, Windows XP, OS X, Security, System Administration, Active Directory, Software Installation, Programming, Visio, Computer Repair
Education
Capella University 2010 — 2012
MS - IT, Information Technology
Baker College 2007 — 2010
Computer and Information Systems Security/Information Assurance
Concordia University-Ann Arbor 1982 — 2010
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
California Pizza Kitchen August 2010 - Present
North American Bancard July 2010 - August 2012
Elephant Bar Restaurant October 2008 - June 2010
Real Mex Restaurants January 2007 - September 2008
CEC Entertainment January 2006 - January 2007
Romano's Macaroni Grill February 2003 - August 2006
Skills
Training, Employee Training, Hospitality, Restaurant Management, Recruiting, Restaurants, Team Building, Sales, Microsoft Office, Coaching, PowerPoint, Leadership, Management, Microsoft Word, Microsoft Excel, Customer Service, Leadership Development, Team Leadership, Performance Management, Food, Menu Development, Marketing, Interviews, Food, New Restaurant Openings, Hospitality Management, Multi-unit, Wine, Public Relations, Organizational..., Customer Satisfaction, Strategic Planning, Employee Relations, Food Service, Catering
Education
San Francisco State University 2014 — 2016
Bachelor of Science (B.S.), International Business
College of San Mateo 2011 — 2014
Associate of Arts (A.A.), Business Administration
LevelSet Solutions February 2014 - Present
Unitask September 2013 - December 2013
VisionIT August 2012 - September 2013
North American Bancard March 2012 - August 2012
GE June 2010 - March 2012
Wayne State University August 2008 - June 2010
IBM August 2005 - September 2008
Arrow Complete Communications August 2003 - August 2005
Skills
CompTIA Network+, Agile Methodologies, PHP, Linux, MySQL, Web Development, SQL, Software Development, LAMP, CSS, CSS3, Apache, WordPress, Drupal, SDLC, jQuery, JavaScript, AJAX, Object Oriented Design, Photoshop, Information Technology, Programming, OOP, Security, Web Applications, Servers, Oracle, XML, Subversion, Architectures, Networking, Ruby, Ruby on Rails
Education
Eastern Michigan University 1998 — 2003
B.S, Computer Science
Allen Park High School 1994 — 1998
High School Diploma
North American Bancard March 2012 - Present
Solomon Friedman Advertising May 2002 - March 2012
Allied Advertising 2004 - 2005
Solomon Friedman Advertising 2002 - 2004
Skills
Interactive Marketing, Strategic Communications, Digital Strategy, Advertising, Integrated Marketing, B2B, Online Advertising, Digital Media, Digital Marketing, B2B Marketing, Brand Management, Email Marketing, Social Media, Social Media Marketing, Strategy
Education
Central Michigan University 1998 — 2002
Temple of the Arts at the Saban Theatre January 2015 - Present
TouchSuite February 2015 - Present
Click to Donate January 2012 - Present
Temple for the Arts January 2015 - Present
Click to Donate Marketing Services January 2013 - Present
North American Bancard October 2013 - January 2015
Capital for merchants 2011 - January 2015
Grandparents.com 2013 - 2015
Baizer Kolar & Lewis June 2012 - March 2014
PayAnywhere January 2012 - February 2014
Education
California Western School of Law 2008 — 2011
Doctor of Law (JD), Law
University of Madison-Wisconsin 2004 — 2008
Bachelor's degree, History
Highland Park High School
Diploma
Crossroads
k-12
E7 Solutions, LLC July 2014 - Present
North American Bancard March 2013 - July 2014
Ford Motor Company February 2012 - March 2013
The Boeing Company April 2008 - February 2012
Analysts International January 2008 - March 2008
Grand Valley State University August 2004 - December 2007
Continental Automotive Systems May 2007 - August 2007
Education
Grand Valley State University 2003 — 2007
BS
Blessman Consulting Services (BCS) December 2013 - Present
North American Bancard August 2013 - November 2013
GENERAL MOTORS May 2004 - May 2013
Skills
UX/UI Design, Usability Testing, Motion Graphics, Cartoon Animation, Negotiation, Use Case..., New Business Development, Team Building, Vehicles, Customer Satisfaction, Photo Retouching, Computer and..., Page Layout, Art Direction, User Experience Designs, Microsoft Office, Flash Animation, Manufacturing, Continuous Improvement, Sales Management, Web Design
Education
College for Creative Studies 1979 — 1983
(Attended four years), Graphic Communications
Central High School 1976 — 1979
diploma, Graphic Arts Curriculum
North American Bancard October 2012 - Present
Aerotek March 2012 - July 2012
Advantage Technical Resourcing December 2009 - January 2012
Christ Centered Homes June 2008 - December 2009
Bartech Group Inc January 2008 - June 2008
Tech Team Global October 2006 - August 2007
Skills
Citrix, Customer Service, IT Solutions, Computer Hardware, Troubleshooting, Windows, Desktop Support, Operating Systems, XP, Printers, Laptops, Problem Solving, Windows 7, Call Center, Hardware, Team Leadership, Excel, Cisco, Word, PowerPoint, Software Installation, Networking, Customer Satisfaction, Team Building, Technical Recruiting, Recruiting, Cisco Technologies, Microsoft Excel, Microsoft Office, Office 2010, PeopleSoft, Data Entry, Teamwork, Help Desk Support, Training, Retail, Software Documentation, Cold Calling, Employee Relations, Management, Microsoft Word, Databases, Outlook, Vendor Management, Human Resources, System Administration, Technical Support, Windows Server, Time Management, SharePoint
Education
Baker College Business and Corporate Services 2011 — 2014
Computer Networking
Kettering High School 1989 — 1993
High School Diploma, College Prep Courses
AAA Of Michigan March 2015 - Present
AAA June 2014 - March 2015
Blue Cross Blue Shield of Michigan & Blue Care Network March 2010 - June 2014
Dana Driveshaft Manaufacturing L.L.C April 2007 - January 2010
North American Bancard April 2006 - April 2007
Metaldyne 2003 - 2006
Metaldyne 2000 - 2003
Skills
Talent Management, Performance Management, Employee Engagement, Deferred Compensation, Onboarding, Human Resources, Employee Relations, Contract Negotiation, College Recruiting, Labor Relations, Union Avoidance, Workplace Harassment, Hostile Environments, Conflict Resolution, Resolving Conflicts, Process Improvement, EEO Investigations, HRIS, PeopleSoft, Coaching, Workers Compensation, Progressive Discipline, New Hire Orientations, Leadership Development, Succession Planning, Employee Training, Employee Benefits, Labor Management, Behavioral Interviewing, Exit Interviews, Strategic HR, Organizational..., Applicant Tracking..., Employment Law, Personnel Management, Benefits Administration, FMLA, Training, Leadership, Recruiting, Workforce Planning, Talent Acquisition, Temporary Placement, Management, Sourcing, Interviews
Education
Eastern Michigan University SHRM / HRCI 2014 — 2015
SHRM PHR Certification, PHR
Wayne Mediation Center 2011 — 2012
General/Civil Court Mediatior (wayne, oakland, livingston), Law
University of Detroit Mercy 2002 — 2006
Human Services, Human Resources Development
Central State University 1995 — 1999
North American Bancard April 2015 - Present
Aditya Birla Minacs January 2014 - April 2015
Universal Truckload Services, Inc. ("Universal") February 2012 - March 2013
Minowitz Manufacturing Company January 2010 - February 2012
Skills
Accounts Payable, Accounts Receivable, Customer Service, Data Entry, Microsoft Excel, Outlook, Microsoft Word, Customer Satisfaction, Microsoft Office, Invoicing, PowerPoint, Call Centers, Accounting
Education
Baker College of Clinton Township 2012 — 2018
Accounting
Oc Tanner Recognition Company June 2015 - Present
North American Bancard June 2014 - May 2015
ProtectCELL August 2013 - February 2014
ProtectCELL August 2011 - July 2013
ProtectCELL April 2010 - July 2011
Command Transportation June 2008 - February 2010
Skills
Sales Operations, Sales, Sales Process, Training, Direct Sales, Strategic Consulting, Retail, Wireless, Telecommunications, Solution Selling, Sales Management, Account Management, Strategic Partnerships, Customer Retention, Product Management, Channel Partners, Business Development, New Business Development, Cold Calling, Product Marketing, Selling, Microsoft CRM, Sales Presentations, Sales Prospecting
Education
Michigan State University 2005 — 2008
Bachelor of Arts (B.A.), Communication, General
Lansing Community College 2004 — 2005
Bachelor's degree, General Studies
Eastern Michigan University 2003 — 2004
Bachelor's degree, General Studies
Detroit Catholic Central High School 1999 — 2003
High School
Midwest Acquisitions, LLC January 2015 - Present
Midwest CRS (DBA of Midwest Acquisitions LLC) May 2015 - Present
North American Bancard May 2015 - Present
JRC Construction June 2014 - November 2014
Responder Public Safety Equipment April 2014 - June 2014
ABC Recycling May 2013 - February 2014
Office This July 2012 - March 2013
Yardley Roofing, LLC June 2008 - December 2012
Envoy Mortgage July 2008 - May 2011
Associates in Family Dental Care June 2004 - March 2008
Skills
Leadership, Sales, Marketing, Customer Service, Management, Budgets, Selling, Time Management, Payroll, Program Management, Small Business, Staff Development, Public Speaking, New Business Development, Public Relations, Social Media, Investment Properties, Team Building, CRM, Workers Compensation, Real Estate, Recruiting, Creative Problem Solving, Sales Management, Residential Mortgages, Employee Benefits, Insurance, Travel Planning, Medical Records, Health Insurance, Mortgage Lending, Online Marketing, Staff Management, First Time Home Buyers, Sellers, Typing, Dentistry, Accounts Payable, Report Development, Administrative and..., Meeting Deadlines, Schedule Control, Professional..., Health Insurance..., Meet Deadlines, Telephone, Typing 62 wpm, Medical and Dental..., Patient Charting, Multi Line Phone Systems
Education
Friends University 2003 — 2007
Degree Seeking, Business Administration
Hutchinson Community College 1995 — 1996
Certified Nursing Assistant, C.N.A. CERTICATION
Hutchinson Community College 1995 — 1996
Surgical Technologist Certification, Surgical Technology
Xerox June 2012 - Present
Community Programs and Services May 2011 - February 2012
North American Bancard 2012 - 2012
Vibra Hospital of Southeastern Michigan January 2010 - March 2011
Community Programs and Services February 2006 - December 2009
Trellis Gardens Assisted Living June 2004 - April 2006
Skills
Spanish-speaking, Mathematics, 40 wpm, Accounts Payable, Healthcare, HIPAA, Data Entry, Hospitals, Nursing, Medical Terminology, Medical Records, Customer Service, Medical Billing, File Management, Medical Coding, Outlook, Call Center, Phone Skills, Payroll, Time Management, Employee Benefits, Benefits Administration, Management, Training, Employee Relations, Microsoft Excel, Leadership, Talent Acquisition, Applicant Tracking..., Temporary Placement, Microsoft Word, PowerPoint
Education
Ashford University 2015 — 2019
Bachelor's Degree, Business Administration and Management, General
Dorsey Business Schools-Wayne 2009 — 2010
Certification, Nursing Assistant/Aide and Patient Care Assistant/Aide
Albion College 2003 — 2005
Business Administration and Management, General
Western High School 2002 — 2003
Diploma, General Studies
Innovative Computer Systems Inc. December 2014 - Present
Sterling Computer Consultants, Inc. February 2013 - December 2014
North American Bancard 2010 - 2013
North American Bancard 2008 - 2010
North American Bancard 2007 - 2008
Skills
Credit Cards, Relationship Management, Payments, Credit, Payment Systems, Financial Services, Call Centers, Payment Card Processing, Risk Management, Business Analysis, Credit Analysis, Electronic Payments, Customer Retention, Customer Service, Sales Management, Sales, Leadership, Credit Risk, Financial Risk, Debit Cards, Banking, Stakeholder Management, Software Development, Software Design, Software Design Patterns, C#, C++, Java, JavaScript, HTML5, PHP, Microsoft SQL Server, SQLite, Algorithms
Education
Baker College Center for Graduate Studies 2011 — 2015
Bachelor’s Degree, Game and Simulation Software Development (summa cum laude)
Baker College of Clinton Township 2009 — 2011
Bachelor's Degree, Game and Simulation Software Development
Quicken Loans February 2015 - Present
Quicken Loans March 2014 - February 2015
ViSalus September 2013 - March 2014
Verde Salon & Day Spa January 2013 - September 2013
Pay Anywhere January 2012 - January 2013
Capital For Merchants May 2011 - March 2012
North American Bancard January 2011 - May 2011
L.A. Sports Marketing January 2010 - May 2010
Guild of Artists and Artisans June 2009 - August 2009
Skills
Mortgage Banking, Mortgage Lending, Loan Origination, Banking, Loans, VA Loans, FHA Financing, Conventional Financing, ARM, First Time Home Buyers, Residential Mortgages, New Home Purchase, Residential Homes, New Business Development, Management, Human Resources, Sales, Team Building, Merchant Services, Payment Card Processing, Leadership, Team Leadership, Social Networking, Strategic Planning, Sales Management, Negotiation, Start-ups, Networking, Business Planning, Coaching, Marketing, E-commerce, Credit Cards, Talent Acquisition, Business Strategy, Cultural Diversity, Managerial Finance, Project Finance, Pricing Strategy, Time Management, Social Media, Customer Service
Education
Baker College of Auburn Hills 2011 — 2012
Bachelor of Business Leadership (BBL), Management, finance, marketing, human resources, diversity
Eastern Michigan University 2007 — 2011
Bachelor of Arts (BA), Music Performance, Oboe
GateHouse Media December 2014 - Present
GateHouse Media New England April 2013 - December 2014
Somerville Cafe Blog November 2012 - June 2013
New England Newspaper & Press Association August 2012 - April 2013
Blitz Connects January 2011 - May 2012
Tiverton-Little Compton Patch November 2010 - February 2012
Zenzi April 2009 - January 2011
North American Bancard September 2008 - April 2009
Allied Advertising January 2008 - May 2008
Radio Disney September 2006 - January 2008
Skills
Public Relations, Advertising, Social Media Marketing, Media Planning, Media Relations, Social Media, Outdoor Advertising, Creative Writing, News Writing, Digital Media, Search Advertising, Radio Advertising, Advertising Research, Publicity, Strategic Public..., Print Ads, Social Networking, Blogging, Facebook, Direct Marketing, Team Management, Marketing Strategy, Radio, Copywriting, Sponsorship, Marketing Communications, Marketing, Strategic Communications, Online Marketing, SEO, Newsletters, Digital Marketing, Television, Crisis Communications, Sales Coordination, Digital Strategy, New Media, Online Advertising, Corporate Communications, Press Releases, Project Coordination, Sales Operations, Media Buying, Integrated Marketing, PPC
Education
Boston University 2004 — 2008
Bachelor of Science, Communication
Bishop Stang High School 2000 — 2004
FullPayment January 2012 - Present
Avid Payment Solutions 2008 - 2012
North American Bancard 2006 - 2012
Oak Management Corporation October 1998 - September 2006
Skills
Food & Beverage, Sales Management, Fitness Training, New Business Development, Event Planning, Customer Satisfaction, Digital Payments, POS Systems, POS, Credit Cards, Payments, Sales, Cold Calling, Retail, Strategic Planning, Management, Training, E-commerce, Call Center, Customer Service, Payment Gateways, Merchant Services, Payment Card Processing, Account Management, Customer Retention, Marketing, Credit, Debit Cards, Gift Cards, Transaction Processing, E-payments, Call Centers, Payment Systems, Marketing Strategy, B2B, Sales Operations, Team Building, Selling, Business Development, Contract Negotiation, Negotiation, Credit Card Transaction..., Mobile Payments, Electronic Payments, Sales Process, Relationship Management, Acquiring, Cards, Strategic Partnerships, Direct Sales
Education
DePaul University 1995 — 1996
Entrepreneurship/Entrepreneurial Studies
Lake Forest College 1993 — 1995
Entrepreneurship/Entrepreneurial Studies
Cranbrook / Kingswood 1989 — 1993
General Studies
Health Alliance Plan January 2012 - Present
North American Bancard September 2010 - January 2012
Best Buy July 2009 - September 2011
The Greater Piney Grove Baptist Church December 2006 - July 2009
Woodland Property Partners December 2005 - November 2006
Skills
Healthcare, Customer Service, Health Insurance, Access, Outlook, Photoshop, Events Coordination, Call Centers, Credit Card Transaction..., Help Desk Support, MS Office, Desktop Publishing, Office Management, Consulting, Strategic Planning
Education
Colorado Technical University 2011 — 2013
Bachelor of Science (B.S.) Business Administration, Project Managment
Fort Valley State University 2002 — 2006
Bachelor of Science, Computer Information Systems
Ford Motor Company February 2014 - Present
Ford Motor Company February 2012 - February 2014
North American Bancard March 2010 - January 2012
Verizon Wireless October 2005 - January 2010
Skills
Troubleshooting, Customer Service, Call Centers, Technical Support, Leadership, Credit, Invoicing, Customer Satisfaction, Time Management, Team Leadership
Education
Baker College of Allen Park 2012 — 2013
Cisco Networking
Wells Fargo January 2013 - Present
North American Bancard March 2010 - August 2012
North American Bancard August 2008 - March 2010
Skills
Credit Cards, Call Centers, Banking, Customer Service, Payment Card Processing, Sales, Account Management, Troubleshooting, Team Building, Risk Management, Microsoft Office, Technical Support, Program Management, Windows
Education
ITT Technical Institute-Troy 2007 — 2010
Associate's degree, Computer Network Security
Ford Motor Company February 2015 - Present
CHE Trinity Health November 2013 - May 2014
North American Bancard August 2010 - September 2013
ITT Technical Institute 2012 - 2012
Dennis, Duncan & Covington June 2006 - July 2010
TechTeam - Global October 2007 - December 2009
Skills
Computer Hardware, Microsoft Office, Active Directory, Windows, Customer Service, HTML, Windows 7, Networking, Customer Satisfaction, Training, XP, Technical Support, Team Leadership, Call Center, Java, Troubleshooting, Software Installation, Microsoft Word, Lotus Notes, Call Centers, VPN, Laptops, Hardware, Help Desk Support, Process Improvement, Leadership, System Administration, Visio, SharePoint, Windows XP, Access, Software Documentation
Education
ITT Technical Institute-Troy 2012 — 2015
In Process, IT/Network Administration/Project Manager
Focus HOPE - Center for Advanced Technology 2001 — 2004
Certification, CompTIA (Core), CISCO Networking Academy, Microsoft Desktop Support, CompTIA (Core, Software)
Apex Digital Solutions, Inc. July 2014 - Present
North American Bancard December 2012 - July 2014
C/D/H November 2010 - December 2012
Center for Computer Resources March 2001 - November 2010
Skills
Microsoft Exchange, Virtualization, Active Directory, VMware, Disaster Recovery, Windows Server, Cloud Computing, Windows 7, SCCM, Servers, SAN, SCOM, Data Center, Storage Area Networks, System Center Suite, Microsoft Technologies, Enterprise Architecture, IT Strategy, Public Speaking, Hyper-V, DNS, Citrix, System Deployment, VMware ESX, VDI, Group Policy, System Administration, VMware Infrastructure, Firewalls, MDT, Forefront, TMG, IT Management, Microsoft Certified..., vSphere
Education
Hillsdale College 1991 — 1995
BS, Biology
North American Bancard June 2015 - Present
Aditya Birla Minacs April 2013 - April 2015
Compuware Corporation September 2011 - April 2012
MasterCard Advisors July 2005 - July 2007
MasterCard Advisors July 2005 - July 2006
American Express Business Finance February 2002 - April 2005
Compaq Computers October 2000 - October 2001
Price Waterhouse Coopers 1998 - October 2000
MCI Telecommunications April 1994 - 1998
MCI Corporation 1996 - 1997
Skills
Business Analysis, Creative Problem Solving, Problem Analysis, Communication, Attention To Detail, Customer Facing, Building Customer..., Instructional Design, Special Projects, Salesforce.com, 6 Sigma, Learning Management..., Customer Service, Forward thinking, Commitment to Quality, Rainmaker, SAP R/3, Process Improvement, Projects, CRM, Six Sigma, Customer Experience..., Enterprise Software, Business Process, Leadership, Management Consulting, Management, Change Management, Training, Project Management, Budgets, Project Planning, Employee Training, Call Centers, Consulting, Strategy, Integration, Business Process..., Team Leadership, Business Intelligence
Education
Judson College 1990 — 1994
BA, Business Management
Southwestern High School 1984 — 1988
Diploma, College Prep
North American Bancard August 2015 - Present
SOCAP International - Great Lakes Chapter January 2014 - Present
Percepta (TeleTech + Ford Motor Company joint venture) May 2008 - August 2015
Percepta July 2006 - April 2008
Percepta October 2002 - June 2006
Percepta October 2001 - September 2002
Kelly Services October 1999 - September 2001
Chrysler June 1995 - June 1999
Skills
Visio, Microsoft Office, Call Center, Customer Service, Outlook, Problem Solving, Team Building, PowerPoint, Word, Excel, Six Sigma, Project Planning, Windows, SharePoint, Instructional Design, MS Office Suite, Process Improvement, Twitter, Social Media, Google+, Facebook, Corporate Social Media, Wordpress, LinkedIn, Lectora, Microsoft Excel, E-Learning, Microsoft Word, Call Centers, Quality Assurance, Vendor Management, Databases, Technical Support, Project Management, Data Analysis, Software Documentation, Captivate, Learning Management, Networking, ADDIE, Google Analytics, Training, Social Media Marketing, Technical Training, Blended Learning, Troubleshooting, Training Delivery, Instructor-led Training, Camtasia, Content Management
Education
Cornell University 2004 — 2005
Certificate of Completion, Project Management
Henry Ford Community College 2002 — 2003
Writing, General
DTE Energy September 2014 - Present
Data Driven Detroit March 2014 - September 2014
University of Michigan June 2013 - December 2013
North American Bancard May 2013 - August 2013
Skills
User Experience, User Interface Design, CSS, Photoshop, Illustrator, Graphic Design, InDesign, Axure, Mobile Applications, PHP, WordPress
Education
University of Michigan 2012 — 2013
Master of Science (M.S.), Human and Computer Interaction
Communication University of China 2009 — 2012
Bachelor of Arts (B.A.), Radio and Television Editing and Directing
Communication University of China 2008 — 2012
Bachelor of Management, Information Management and Information System, 3.5
Comerica Bank April 2014 - Present
North American Bancard July 2012 - February 2014
North American Bancard May 2011 - June 2012
North American Bancard September 2010 - May 2011
North American Bancard January 2010 - September 2010
Dole Food Company December 2008 - November 2009
Skills
Credit Cards, Credit, Payments, Risk Management, Fraud, Debit Cards, Mobile Payments, Financial Risk, Relationship Management, Banking, Payment Systems, Call Centers, Payment Card Processing, Electronic Payments, Payment Gateways, Management
Education
Eastern Michigan University 2005 — 2007
Graduate Work, Economics
Grand Valley State University 2000 — 2005
Bachelor of Business Administration (BBA), Economics and Finance
Grand Valley State University 2000 — 2005
Minor, Chemistry and Mathematics
BlogTalk Radio June 2009 - Present
North American Bancard September 2006 - Present
OurTown.com June 2006 - Present
Jason, McKenzie,Sand and McMahon March 1982 - December 1986
Skills
Video, Sales, Advertising, Online Advertising, Creative Writing, Social Networking, Social Media, Marketing, Newspaper, Online Marketing, Social Media Marketing, Microsoft Office, Newspapers, Radio Broadcasting, Customer Service, Digital Marketing, Blogging, Facebook, Public Relations, Email Marketing, New Media, SEM
Education
Georgia State University 1980 — 1984
BA, Marketing / Finance
North American Bancard September 2008 - Present
Various Enterpises January 2002 - Present
First Data Merchant Services February 2008 - April 2008
Skills
Musicianship, Technical Writing, Creative Writing, Creative Direction, Critical Thinking, Transaction Processing, Merchant Services, Credit Card Processing, Sales Operations, Sports, Drawing, Listening Skills, Corporate Communications, Marketing Strategy, Conversational, Free Lance Writing, Surfing, Guitarist, Hiking, Skateboarding, Snowboarding, Screenwriting, Competitive Intelligence, Honest
Education
Florida State University 2004 — 2008
BA, English
North American Bancard May 2014 - November 2014
Strategic Legal Solutions August 2012 - May 2014
Law Offices of Thomas J. Pokorski, PLLC December 2009 - May 2014
Kouza Law Group, P.C. January 2009 - May 2009
Technical Training Incorporated (TTi), LLC April 2005 - December 2007
Skills
Legal Research, Civil Litigation, Westlaw, Legal Writing, Trials, Litigation, Depositions, Motions, Appeals, Legal Assistance, Legal Issues, Motion Practice, Scrum, Agile Methodologies, Project Management, Product Management, Program Management, Management, Courts, Microsoft Office, Contract Negotiation, Leadership, Process Improvement, Microsoft Excel, Document Review, Negotiation, Strategy
Education
Thomas M. Cooley Law School 2006 — 2009
JD, Business Law/Litigation
University of Michigan 1997 — 2001
BA, Political Science, French & Francophone Studies
Institut d'Etudes politiques d'Aix-en-Provence 1999 — 2000
CEP, Relations Internationales
Allstate Insurance-The Ron Vaughn Agency January 2010 - Present
North American Bancard 2008 - 2008
Rock Financial 2004 - 2006
Education
Colorado Mountain College 1997 — 2000
Associates, Ski/Snowboard Business
North American Bancard August 2010 - Present
Meijer April 2011 - August 2011
Fresh Food Company August 2006 - April 2010
Global Roll Forming Systems May 2008 - August 2008
Anytime Party Rental April 2007 - August 2007
Skills
Microsoft Office, SAP, Peachtree, Microsoft Excel, Microsoft Word, Internet, Thunderbird, Outlook
Education
Central Michigan University 2006 — 2010
Bachelor of Business Administration (BBA), Accounting
Pivotal Payments March 2014 - Present
Payments Recruiting June 2012 - February 2014
Pivotal Payments May 2011 - May 2012
North American Bancard April 2008 - June 2010
CardPayment Solutions March 2005 - February 2008
Cydcor September 2004 - March 2005
Skills
Credit, Leadership, Lead Generation, Credit Cards, Sales Management, E-commerce, Banking, Payments, Contract Negotiation, Merchant Services, Debit Cards, Gift Cards, Acquiring, Payment Gateways, POS, Relationship Management, Customer Service, New Business Development, Mobile Commerce, Direct Marketing, Marketing Strategy, Start-ups, E-payments, Negotiation, Social Media Marketing, Electronic Payments, Selling, Payment Systems, Cold Calling, Direct Sales, B2B, ACH, Salesforce.com, Sales, Marketing, Mobile Payments, Account Management, Strategic Partnerships, Sales Process, Cards, Strategic Planning, Payment Card Processing, Business Strategy, Business Development, Loyalty Programs, Merchant Acquiring, Team Building, Online Marketing, Customer Acquisition, Customer Retention
Education
Eastern Michigan University 2000 — 2004
Bachelor Of Science, Marketing/Advertising
Petro Hunt LLC March 2014 - Present
BlueLine Services August 2013 - January 2014
North American Bancard March 2013 - May 2013
Entertainment Promotions February 2008 - March 2013
General Motors June 2006 - June 2007
ABN AMRO Bank N.V. January 2005 - May 2006
Johnson Controls December 2003 - September 2004
University of Michigan Health System April 2003 - July 2003
Domino's Pizza February 2002 - April 2003
Skills
Microsoft Certified..., Cisco Certified, CompTIA A+ Certification, CompTIA Network+..., Troubleshooting, Active Directory, XP
Education
Henry Ford Community College 1990 — 2000
Information Technology, 3.66
North American Bancard June 2008 - Present
North American Bancard January 2009 - April 2011
Skills
Merchant Services, Credit Cards, Debit Cards, Payment Card Processing, Electronic Payments, Selling, Cold Calling, Customer Retention, E-commerce, New Business Development, Small Business, Payments, E-payments, Credit, Mobile Payments, Gift Cards, Payment Systems, Acquiring, Sales
Education
Bellevue University 2004 — 2008
Communication Arts
Con-way, Inc. April 2014 - Present
Minacs Marketing Solutions June 2013 - April 2014
North American Bancard 2012 - 2013
Digital Image Studios September 2006 - December 2012
Kopyrite Inc. March 2006 - July 2006
Campbell-Ewald August 2004 - March 2006
Skills
Graphics, User Interface, User Experience, Typography, User Interface Design, Adobe Creative Suite, Image Manipulation, Corporate Identity, Design, Wireframes, Art Direction, Storyboarding, Logo Design, Layout, Concept Design, Copywriting, Branding & Identity, XHTML, Concept Development, Retouching, Archival Research, Corporate Branding, Archives, Flash Animation, After Effects, Web Design, Photoshop, Catalogs, Image Editing, Data Archiving, Fusion, Office, Illustrator, Graphic Design, InDesign, User Experience Design, Character Animation, Information Design, Creative Direction, Visual Communication, Wire Framing, Interaction Design, Vector Illustration, Dreamweaver, Illustration, Axure, Rapid Prototyping, Information Architecture
Education
Central Michigan University 1999 — 2004
Bachelor of Applied Arts, Graphic Design
Melko Financial Group Inc. February 2003 - Present
Hall and Chambers August 2014 - Present
Speedy Merchant Cash Advance Inc. November 2014 - Present
Melko Capital February 2012 - Present
North American Bancard September 2014 - Present
Harbortouch March 2012 - September 2014
First Data Merchant Services July 2012 - March 2013
Marketaisle.com January 2011 - January 2013
Skills
Investments, Mergers, Asset Managment, Private Equity, Financial Analysis, Corporate Finance, Due Diligence, Financial Modeling, Business Strategy, Portfolio Management, Strategic Planning, Strategic Financial..., Management Consulting, Business Planning, Capital Markets, Accounting, Bookkeeping, Cash Flow, Proprietary Trading, Capital Budgeting, Capital IQ, Payment Card Processing, Mobile Payments, POS, E-commerce, Asset Management, Mergers & Acquisitions
Education
California State University-Los Angeles 2004 — 2006
B.S. - Finance
Glendale Community College 1997 — 1999
Google August 2015 - Present
University of Michigan January 2015 - May 2015
Google May 2014 - August 2014
Facebook May 2013 - August 2013
North American Bancard May 2012 - December 2012
University of Michigan September 2011 - April 2012
University of Michigan September 2011 - March 2012
MW Watermark August 2009 - December 2009
Russ' Restaurant June 2009 - September 2009
Skills
Android, Agile, Java, C++, SVN, SQLite, Eclipse, Mac OS X, Linux, Windows, CAD: Autodesk Inventor, Ant, Integration Testing, Python, Bash, PHP, Subversion, Agile Project Management, Programming, CSS, JavaScript, Unit Testing, Git, Agile Methodologies, C
Education
University of Michigan 2011 — 2015
BSE with Honors (Bachelor's of Science in Engineering), Computer Science Engineering
Codecademy 2013 — 2014
Computer Programming
Hope College 2008 — 2009
Dual-enrollment (Calculus I, II, III)
Snap terminal, LLC July 2014 - Present
North American Bancard June 2012 - July 2014
Procuit Inc. January 2005 - June 2012
M.C. Group February 2002 - December 2004
Commerce One / AppNet February 2000 - February 2002
Intergraph Corporation March 1988 - January 2000
Skills
Product Management, Software Development, Program Management, Project Management, System Architecture, Engineering Management, Strategy, Agile Methodologies, Scrum, Mobile Technology, PMO, Rapid Prototyping, Web 2.0, User Interface, Web Technologies, Rational, Hardware Development, Engineering Design, Human Machine Interface, SaaS, UX, JavaScript, Agile Project Management, User Experience, Software Engineering, Mobile Devices, Executive Management, Software Project..., IT Management, IT Strategy, Start-ups, UI, PHP, Web Development, Enterprise Software, XML, Linux, Web Services, Mobile Payments, Payment Systems, Payment Card Processing, Mobile Applications, Credit Card Terminals, Payment Industry, Leadership, Strategic Partnerships, Management, Integration
Education
Lawrence Technological University 2008 — 2011
M.S.M.E, Mechanical Engineering
Lawrence Technological University 1987 — 2012
B.S.E.E, Electrical Engineering - Systems Engineering
American University of Beirut 1981 — 1985
B.S, Electrical Engineering - Power Systems
North American Bancard June 2015 - Present
Team Detroit January 2015 - May 2015
GE Healthcare May 2011 - January 2015
Ford Motor Company October 2010 - May 2011
RelWare May 2007 - July 2010
Pfizer Global Research and Development 2005 - 2007
Pfizer Inc 2005 - 2007
Keane Inc 2005 - 2006
Keane at Pfizer 2005 - 2006
Boehringer Ingelheim Pharmaceuticals 2002 - 2005
Skills
Scrum, Quality Assurance, Change Control, Quality System, Validation, Quality Management, Six Sigma, Process Improvement, Project Management, Sop, CAPA, Software Documentation, Agile Methodologies, Testing, Computer System..., Continuous Improvement, 21 CFR Part 11, Document Management, SDLC, Software Quality..., Quality Control, Requirements Gathering, Change Management, Cross-functional Team..., ERP, Product Management, SAP, Software Development, Leadership, FDA, PMP, Process Engineering, Business Process..., Management, Visio, Project Portfolio..., Information Technology, SOP
Education
Central Michigan University 1995 — 1997
Northwood University 1990 — 1994
BA, Marketing Management
North American Bancard June 2014 - Present
North American Bancard January 2014 - May 2014
Quicken Loans January 2013 - November 2013
Quicken Loans November 2010 - January 2013
Fry, Inc February 2007 - November 2010
Budco November 2002 - February 2007
Accenture November 2000 - November 2002
Sun Microsystems May 2000 - November 2000
Donlen Corporation November 1998 - May 2000
Lante Consulting August 1996 - November 1998
Skills
Agile, SOA, Web Services, E-commerce, Agile Methodologies, Web Applications, Project Management, SDLC, Enterprise Architecture, .NET, Software Development, XML, Training, Java, Management, Strategy, Integration, Web Development, Scrum, Team Leadership, CRM, Leadership, Java Enterprise Edition, Quality Assurance, Cross-functional Team..., Cloud Computing, Enterprise Software, Process Improvement, Consulting, Program Management, Software Project..., Information Technology, SQL
Education
Clark Atlanta University 1995 — 1996
MS, Computer Science
Grambling State University 1991 — 1994
BS, Computer Science
International Bancard Corp March 2014 - Present
North American Bancard December 2004 - March 2014
Skills
Call Centers, Merchant Services, Payment Systems, Mobile Payments, Credit Cards, Credit, Payments, E-payments, Electronic Payments, Payment Card Processing, Payment Gateways, Debit Cards, Process Improvement, POS, Account Management, Customer Service, Leadership, Relationship Management, Operations Management
Education
Davenport University 2001 — 2004
GolfClubs.com April 2010 - July 2013
North American Bancard January 2009 - April 2010
Sharp Microelectronics May 2000 - June 2006
Skills
Strategy, Leadership, Management, Marketing, Strategic Planning, Sales, Budgets, Retail, Golf, Product Marketing, Competitive Analysis, Product Management, Strategic Partnerships, Cross-functional Team..., Product Development
Education
California State University-Chico 1976 — 1980
BS, Finance
USPack Logistics Corp. April 2015 - Present
Caridad Enterprises, LLC October 2013 - Present
Dynamex September 2013 - January 2015
Velocity Express July 2010 - September 2013
North American Bancard October 2009 - November 2010
Select Express & Logistics August 2005 - June 2009
US Army December 1999 - December 2005
Velocity Express 1999 - 2005
U.S. Border Patrol June 1994 - June 1995
Skills
Transportation, Logistics Management, Warehousing, Freight Forwarding, Logistics, Operations Management, Transportation..., Supply Chain..., Shipping, Inventory Control, Dispatching, Leadership, Distribution Center..., Team Building, 3PL, Supply Chain, LTL, Trucking, Budgets, Reverse Logistics, Supply Chain Management, Truckload, Fleet Management, Customer Satisfaction, Training, Purchasing, Inventory Management, Freight, Customer Service, Air Freight, Supply Chain Operations, Sales Operations, Process Scheduler, Warehouse Management, Process Improvement, DOT regulations, Operational Excellence, Change Management, NJ Certified EMT-B, NJ Certified Fire..., NJ Notary Public, Management, Account Management, Lean Six Sigma, Six Sigma, Entrepreneurship
Education
Bellevue University 2014 — 2016
Logistics, Materials, and Supply Chain Management
Ocean County College 2011 — 2013
Associate of Science (A.S.), Humanities
Fordham University
Psychology
North American Bancard August 2014 - Present
Kleinfelder June 2012 - August 2014
ADP 2006 - March 2012
Scientific Atlanta August 2005 - February 2006
Blue Cross Blue Shield of Michigan August 2004 - July 2005
Skills
Performance Management, PeopleSoft, Payroll, Employee Relations, Employee Benefits, Benefits Administration, ADP Payroll
Education
Central Michigan University 2003 — 2005
MA, Human Resources
National University
Bachelor of Arts (BA), Psychology
North American Bancard September 2015 - Present
Farmers Insurance January 2013 - September 2015
Farmers Insurance & Financial Services October 2010 - January 2013
Peoples State Bank October 2007 - October 2010
Americas Finest Auto Wash/Odyssey Tool September 2006 - January 2009
Quicken Loans August 2005 - September 2007
Prudential Financial January 2004 - August 2005
Skills
Finance, Credit, Banking, Loans, Mortgage Lending, Management, Training, Sales, Series 7, Accounting, Financial Services, Analysis, Coaching, Insurance, Underwriting, Microsoft Office, Microsoft Excel, Workers Compensation, Peachtree, Strategic Financial..., Fixed Annuities, Life Insurance, Term Life Insurance
Education
Oakland University 2009 — 2010
MBA, Accounting
Kalamazoo College 1999 — 2003
Bachelor of Arts (B.A.), Economics and Finance
DeLaSalle 1995 — 1999
St. Mary's
North American Bancard January 2010 - Present
Education
City University of New York-College of Staten Island 1991 — 1994
New Canaan Ophthalmology March 2012 - Present
North American Bancard October 2010 - March 2012
Verve May 2008 - October 2010
Cyrus Company April 2008 - May 2008
Skills
Customer Service, Outlook, Microsoft Excel, Microsoft Office, PowerPoint, Data Entry, Spreadsheets, Office Management, Microsoft Word, Access, Invoicing, Accounts Receivable, Accounts Payable, Event Planning, System Administration, QuickBooks, Sales, 10 Key, Payroll, Social Media, Human Resources
Education
Norwalk Community College 2013 — 2013
CNA
Castleton State College 2000 — 2003
Public Relations, Communications, Digital Media
Diplomat Rx June 2013 - Present
MamaSuds LLC January 2011 - Present
North American Bancard January 2012 - June 2013
Nationwide Insurance 2009 - 2011
Nationwide Insurance 2006 - 2009
Nationwide Insurance January 2005 - August 2006
Universal Software Solutions 2004 - 2006
Thomson Reuters (Creative Solutions) 2004 - 2005
Thomson Reuters (Creative Solutions) December 2003 - December 2004
Central Michigan University August 1998 - December 2003
Skills
Agile Methodologies, Scrum, PMP, Project Management, SQL, Project Portfolio..., Enterprise Architecture, ITIL, Process Improvement, Cross-functional Team..., Software Development, SDLC, Requirements Analysis, Software Project..., Management, Enterprise Software, Java, Visio, Project Delivery, SharePoint, Business Intelligence, Leadership, Business Analysis, Change Management, Agile Project Management, IT Strategy, Team Leadership, Business Process, Vendor Management, Databases, PMO, Testing, Systems Analysis, IT Management, Microsoft SQL Server, Mobile Applications, Analysis, Clarity, DB2, AS400 system, MS Project, Forms Processing, Certified Scrum Master..., Quality Center, IT Operations, Product Management, ServiceNow
Education
Walsh College of Accountancy and Business Administration 2007 — 2010
MBA, Project Management
Central Michigan University
BSBA, Information Systems
Con-way Inc. April 2015 - Present
North American Bancard September 2012 - Present
Severstal March 2011 - August 2012
General Motors April 2007 - 2009
Ford Motor Company January 2005 - January 2007
Ford Motor Company April 2004 - April 2005
Ford Motor Company January 2003 - January 2004
Skills
PMP, Project Management, Project Planning, Vendor Management, PMO, MS Project, IT Outsourcing, Risk Management, Communication Skills, Issue Management, Problem Solving, Critical Thinking, Team Building, Team Leadership, Mentoring, Consensus Building, Resource Management, Prioritisation, Applications Delivery, Global Application..., Software Implementation, Software Project..., Strategic Thinking, Strategic Planning, IT Project & Program..., Full project lifecycle..., Business Analysis, Order Management, Cross-functional Team..., Requirements Analysis, SDLC, Certified Project...
Education
Carnegie Mellon University
Master, Information Science
Fordham University
Bachelors, Computer Science
American Trust & Savings Bank November 2014 - Present
Mulgrew Oil Co. April 2014 - November 2014
Smugglers' Notch Resort October 2011 - January 2014
Complete Business Services Inc. September 2009 - October 2011
Consumer Credit Counceling Service of Buffalo 2010 - 2011
First Data Services, Inc. December 2008 - September 2009
Flagstar Bank, FBC November 2005 - October 2008
Complete Business Services Inc. September 2004 - November 2005
North American Bancard March 2004 - August 2004
Midwest Guaranty Bank August 2001 - March 2004
Skills
Credit, Electronic Payments, Retail Banking, Training, Banking, Cash Management, Credit Cards, Management, Commercial Banking, Loans, Sales Management, Marketing, Negotiation, Customer Service, Sales, Human Resources, Retail, Portfolio Management, Financial Services
Education
Erie Community College 1995 — 1997
Associates, Liberal Arts & Humanities
Becky Doty, Holistic Health Coach July 2013 - Present
Genesee County Medical Society May 2012 - October 2013
North American Bancard December 2010 - November 2011
Oakland County September 2010 - May 2011
Biggby Coffee October 2008 - July 2009
Thomas A. Klug, P.C. May 2004 - April 2006
Law Office of Epi Lopez, Jr. June 2002 - December 2002
Fullerton, Lemann, Schaeffer & Dominick, LLP October 2001 - June 2002
Skills
Microsoft Office, Public Speaking, Event Planning, Microsoft Excel, Data Entry, Customer Service, Holistic Health, Nutrition, Nutritional Counseling, Wellness, Wellness Coaching, Lifestyle, Lifestyle Coaching
Education
Washtenaw Community College 2009 — 2009
CNA
Oakland Community College 2007 — 2009
Nursing
Lansing Community College 2003 — 2005
Legal Assistant
Central Michigan University 2000 — 2001
Education
Oakland Technical Center, NW Campus 1998 — 2000
Business Services & Technology
Institute for Integrative Nutrition
Certified Holistic Health Coach, Holistic Health
General Motors August 2014 - August 2015
North American Bancard January 2013 - February 2014
Renaissance Systems, LLC March 2012 - December 2012
L-3 Communications April 2010 - February 2012
Renaissance Systems, LLC February 2009 - April 2010
Wayne State University September 2008 - January 2009
Proforma • Metastorm August 2007 - February 2008
Lawrence Technological University March 2007 - July 2007
University of Michigan Health System June 2006 - September 2006
BRT Inc. November 2004 - July 2005
Skills
Business Intelligence, Enterprise Architecture, Project Management, Integration, System Architecture, Software Development, CSS, Java, C#, XML, .NET, JavaScript, Unix, Web Applications, Apache, Object Oriented Design, Software Architectural..., Perl, Software Solution..., Web Services, Testing, C++, iOS development, Android Development, Oracle, SOA, UML, HTML, Tomcat, Databases, IIS, Java Enterprise Edition, Visio, Visual Basic, PL/SQL, Agile Methodologies, Subversion, VB.NET, SOAP, Windows Server, Agile Project Management, Linux, Operating Systems, JSP, Programming, JBoss Application Server, Web Development, VMware, jQuery, HTML 5
Education
University of Michigan 1973 — 1980
Electrical and Computer Engineering
Carnegie Mellon University
Non-degree Professional Program, Enterprise Architecture
North American Bancard November 2012 - Present
Money Merge Accounts April 2009 - April 2011
Various Plants in IL and KS 1987 - 2011
Skills
Business Development, Marketing Strategy, Business Purchases &..., Merchandise Liquidation, Customer Service, Coaching, Leadership, Lean Manufacturing, Loans, Management, Public Relations, Social Media Marketing, Marketing, Small Business, Manufacturing, Continuous Improvement, Team Building, Insurance, Advertising, Operations Management, Mortgage Lending
Education
Western Illinois University 1967 — 1970
BS, Industrial Technology
Kaskaskia College 1965 — 1967
Associate of Arts (AA), Liberal Arts and Sciences
General Motors November 2012 - Present
The Art Institutes October 2012 - June 2014
North American Bancard March 2012 - November 2012
Walsh College September 2010 - March 2012
Walsh College November 2009 - September 2010
AutoTrader.com June 2008 - June 2009
Autoweek 2005 - 2007
Skills
Instructional Design, E-learning, FrontPage, Flash, Adobe Creative Suite
Education
Wayne State University 2009 — 2012
M.Ed, Instructional Design
Art Institute of Pittsburgh 2003 — 2007
BS, Interactive Media
DaVita October 2014 - Present
North American Bancard December 2013 - October 2014
ARCADIS April 2013 - December 2013
Ventyx November 2012 - April 2013
CoBank June 2006 - November 2012
Aurora Loan Services 2005 - 2006
OppenheimerFunds 1997 - 2005
Intelligent Electronics 1996 - 1997
Skills
CISSP, Data Center, Network Administration, Network Security, Security, Cisco Technologies, F5 BigIP, Netscaler, Brocade, Checkpoint, Disaster Recovery, Vendor Management, VMware, VPN, Firewalls, Citrix, Virtualization, SAN, VMware ESX, Servers, DNS, Business Continuity, Windows Server, Active Directory, Microsoft Exchange, Storage Area Networks, TCP/IP, Network Architecture, WAN, Computer Security, Cisco IOS, Group Policy, DHCP, Networking, Software Documentation, Checkpoint Security
Education
Southern Illinois University, Carbondale 1990 — 1991
Illinois Central College 1988 — 1990
Associates, Communications
CISSP boot camp
IT Matters May 2010 - January 2011
Integrated Information Services, Inc. November 2008 - May 2010
North American Bancard January 2008 - June 2008
North American Bancard September 2007 - January 2008
Education
Western Governors University 2008 — 2009
BS - IT, Networks Design and Management
Computertraining.com 2006 — 2007
MCSE Certification, Microsoft Certified Systems Engineering
Eastern Michigan University
Capital For Merchants July 2009 - Present
North American Bancard July 2009 - Present
EMS (Electronic Merchant Systems) January 2008 - March 2009
Mortgage IT December 2006 - October 2007
Indymac Bank Shelby Twp February 2006 - December 2006
MILA, Inc May 2003 - February 2006
st Community Mortgage January 2000 - May 2003
INFOCHECK, LLC November 1998 - May 2003
Skills
Credit Card Processing, Credit Cards, Credit, Payments, Payment Card Processing, Loans, Mortgage Lending, Merchant Services, Sales, Leadership, Finance, Management, Start-ups, Business Development, Small Business, Sales Operations
Education
Lamar University 1993 — 1997
Brigham Young University - Idaho 1994 — 1996
Associates, General Education
BYU-ID 1993 — 1996
General Education
Administrative Employer Services April 2014 - Present
Talmer Bank and Trust September 2013 - Present
People Plus 2012 - March 2013
Select PEO January 2006 - December 2010
Employee Leasing Services, Inc. 2006 - 2010
North American Bancard February 2002 - November 2005
Engineering Labs, Inc. February 2000 - January 2002
The Timberland Group March 1999 - September 1999
True Industries September 1997 - March 1999
Skills
Payroll, Accounts Receivable, Accounts Payable, General Ledger, Financial Analysis, Invoicing, Employee Benefits, Journal Entries, Tax, Insurance, Financial Statements, Credit, Account Reconciliation, Human Resources, Benefits Administration, Accounting
Education
Baker College 1998 — 1999
Associates, Business Management
Baker College Business and Corporate Services 1990 — 1992
Associates, Accounting and Business Mgt
Merchant Payments Acceptance Corporation LTD/ dba PAYKINGS November 2013 - Present
North American Bancard January 2010 - Present
Woodforest National Bank/ MPSFL,LLC 2007 - 2010
Countrywide Home Loans 2006 - 2007
Washington Mutual Home Loans 2004 - 2006
Skills
Contract Negotiation, Purchasing, Procurement, Process Improvement, Negotiation, Forecasting, Contract Management, Retail, Strategic Planning, Customer Service, B2B, Social Media Marketing
Education
Florida International University 1991 — 1995
Bachelor of Science (BS), Communications
Fort Lee High School 1986 — 1990
North American Bancard September 2014 - Present
North American Bancard June 2014 - September 2014
North American Bancard July 2012 - June 2014
Lear Corporation January 2008 - July 2012
Lear Copropation July 2003 - December 2007
Skills
Program Management, Process Improvement, Business Analysis, Business Process, Supply Chain Management, Software Project..., EDI, ERP, Testing, Requirements Analysis, Management, SDLC, Business Process..., Manufacturing, Software Documentation, Integration
Education
2000 — 2003
BA, IT in Management
McKinley Elementary
North American Bancard August 2012 - Present
Dialogue Marketing April 2012 - August 2012
Protect Cell July 2011 - September 2011
PulteGroup August 2010 - September 2010
Adecco Employment Services September 2009 - December 2009
Meade Lexus of Southfield April 2008 - October 2008
Kelly Services November 2007 - March 2008
Quicken Loans January 2007 - April 2007
Minacs October 2001 - April 2006
Skills
Accounts Receivable, Accounts Payable, Data Entry, Account Reconciliation, General Ledger, Accounting, PeopleSoft, File Management, Payroll, Invoicing, Finance, Spreadsheets, QuickBooks, Internet Explorer, Financial Analysis, Auditing, Outlook, Access, Customer Service, Office Management
Education
Walsh College of Accountancy and Business Administration 2009 — 2012
Masters, Accounting, CPA
Davenport University 2000 — 2007
BBA, Financial Management, 3.6
National Heritage Academies July 2010 - Present
LEARNING CARE GROUP, INC September 2007 - February 2011
NORTH AMERICAN BANCARD 2004 - 2006
SHANE P. PRANGER, P.C. 2003 - 2006
OFFICE OF THE MINNESOTA ATTORNEY GENERAL January 2000 - January 2002
CITY OF MARSHALL January 1998 - January 1999
CITY OF MARSHALL January 1996 - January 1998
Skills
Policy, Leadership, Litigation, Legal Writing, Employee Benefits, Management, Human Resources, Legal Research, Strategic Planning, Due Diligence
Education
William Mitchell College of Law 1998 — 2002
Western Michigan University 1994 — 1996
MPA
Alma College 1989 — 1993
BA
NEIS, Inc. June 2015 - Present
Appraiser Trainee February 2015 - Present
JPMorgan Chase March 2012 - December 2013
North American Bancard March 2010 - March 2012
Skills
Banking, Underwriting, Credit, Financial Risk, Risk Management, Insurance, Customer Service, Credit Cards, Financial Services, Finance, Mortgage Lending, Loans, Business Strategy, Microsoft Excel, Credit Analysis, Microsoft Office, Appraisals, Auditing, Workers Compensation
Education
Grand Valley State University 2005 — 2009
Bachelor of Science, Statistics
Dakota High School 2001 — 2005
Quicken Loans June 2014 - Present
North American Bancard June 2011 - July 2013
AT&T February 2002 - July 2009
Skills
Customer Service, Call Centers, Data Entry, Customer Satisfaction, Outlook, Microsoft Office, Microsoft Word, Microsoft Excel, Telephone Skills, PowerPoint, Leadership, Time Management, Invoicing, Access, Advertising
Education
DeVry University-Georgia 1991 — 1994
Bachelor's degree, Operations Management and Supervision
Total Merchant Services August 2013 - Present
Pivotal Payments September 2011 - Present
North American Bancard September 2011 - Present
Allied card Processing September 2010 - September 2011
Freedom Fighters Creating Change January 2010 - November 2010
Skills
New Business Development, Account Management, Credit Cards, Marketing, Selling, Banking, Customer Service, Real Estate, Sales, Sales Management, Management, Merchant Services, Training, Time Management, Customer Retention, CRM, Cold Calling, Solution Selling, Payments
Education
Humboldt State University 2003 — 2006
Bachelors, communications
North American Bancard September 2014 - Present
Juggernaut LLC April 2012 - January 2015
Toyota Technical Center November 2011 - April 2012
Systems in motion October 2010 - November 2011
Skills
JavaScript, PHP, MySQL, Linux, Yii, jQuery, CSS, Pentaho, Data Warehouse..., E-commerce, CodeIgniter, HTML, Data Modeling, XML, ETL, E-learning..., Core Java, Amazon Web Services..., Amazon EC2, Git, Github, PHPUnit
Education
Maharishi University of Management 2009 — 2012
Msc, Computer scinece
Mekelle University
BSc, Computer Science
Seasons Hospice & Palliative Care September 2014 - Present
North American Bancard October 2012 - September 2014
Paskon Inc September 2011 - September 2012
Henry Ford Village Retirement July 2003 - July 2010
The Mars Agency March 1999 - July 2003
Skills
Employee Engagement, Employee Relations, Talent Management, Talent Acquisition, Coaching, Interviews, Recruiting, College Recruiting, Applicant Tracking..., Human Resources, Technical Recruiting, Hiring, Onboarding, Resume Writing, Deferred Compensation, Benefits Administration, Internet Recruiting, Customer Service, Employee Benefits, Sourcing, Training, Leadership, Social Networking, HRIS, HR Policies, Payroll, Personnel Management, ADP Payroll, Workforce Planning, Leadership Development, Labor Relations, Team Building, Job Analysis, Performance Management, Staff Development, Organizational...
Education
Central Michigan University 1995 — 1998
B.S., Psychology
North American Bancard December 2011 - Present
National Processing Company 1999 - 2011
Education
Fresno City College
Summit Health, Inc. September 2013 - Present
North American Bancard April 2013 - September 2013
Detroit Medical Center October 2012 - March 2013
Covenant Community Care, Inc. July 2011 - January 2013
Life Center Inc June 2011 - September 2012
Lowe's Home Improvement April 2010 - June 2011
Wal-Mart supercenter October 2007 - January 2010
JCPenneys June 2002 - October 2007
Skills
Certified Billing and..., Microsoft Office Suite,..., Medical Administrative/..., Medical Billing, Training, Invoicing, Customer Service, Medicaid, Sales, Insurance, Cashiering, Appointment Scheduling, Inventory Control, Interviews, Research, Claim, Sales Operations, Healthcare, Healthcare Management, Medical Terminology, HMO, HIPAA, Medical Records
Education
Detroit Business Institute 2011 — 2012
Medical Billing and Coding Certification, Medical Insurance Specialist/Medical Biller
Detroit Business Institute-Southfield 2010 — 2011
Certified Medical Billing/Coding, Medical Insurance Specialist/Medical Biller
University of Phoenix 2007 — 2009
Health/Health Care Administration/Management
P. Prince Investments, Inc January 2012 - Present
North American Bancard January 2011 - January 2013
Dunkin Donuts January 2011 - January 2012
Personal In-Home Health Care January 2008 - January 2011
Baptist Medical Center January 2004 - January 2007
St. Vincent's Medical Center January 2000 - January 2004
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
University of North Florida
Bachelor of Arts Degree, Political Science
University of North Florida
Bachelor of Science Degree, Nursing
Florida Community College at Jacksonville
Associates of Science Degree, Nursing
Elk Grove South County News/Sactown Distribution/Metro Media September 2012 - Present
It's Just Lunch June 2013 - Present
North American Bancard September 2013 - September 2014
Crescent Processing Company July 2013 - September 2013
CC Sales Pro 2013 - 2013
Farmers Insurance May 2006 - February 2008
Mosaic Sales Solutions December 2005 - June 2006
Skills
Cold Calling, Sales, Process Improvement, Time Management, Microsoft Excel, Selling, New Business Development, Training, Marketing Strategy, Customer Service, Direct Sales
Education
Coastline Community College 2008 — 2011
Associate of Science (A.S.), General Business
North American Bancard July 2012 - Present
North American Bancard January 2011 - July 2012
North American Bancard November 2006 - January 2011
American Mailers April 2006 - June 2006
Macomb Community College August 2005 - November 2005
Desert Solutions March 2005 - May 2005
Skills
Home Networking, Computer Networking, Hardware Support, Computer Hardware, Break Fix, Troubleshooting, Quality Assurance, Employee Training, Supervising, Internal Communications, Customer Service, Technical Support, End User Training, Network Administration, Database Administration, Administrative Work, Computer Repair, Call Centers, Networking, Hardware, Testing, Help Desk Support, Android, E-payments, Linux, Payment Gateways, Mobile Payments, Payment Card Processing, Debit Cards, Windows, Electronic Payments, Acquiring
Education
ITT Technical Institute-Troy 2002 — 2004
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Coat Factory Lofts February 2013 - Present
North American Bancard September 2010 - July 2012
Education
Cass Technical
Eastern Michigan University
North American Bancard June 2015 - Present
North American Bancard August 2014 - June 2015
North American Bancard April 2010 - August 2014
North American Bancard October 2008 - April 2010
Skills
Training, Call Centers, Merchant Services, Technical Support, Troubleshooting, Customer Service, Mobile Payments, Mobile Applications, Credit Card Transaction..., Credit Card Fraud, Payment Card Processing, Credit Card Terminals, Credit Cards, Onboarding, Payments, Fraud Detection, Human Resources, Talent Management
Education
ITT Technical Institute-Troy 2005 — 2008
Associate's Degree, Network and System Administration/Administrator
North American Bancard 2008 - 2014
Convergys June 2007 - March 2008
Skills
Customer Service, Research, Quality Assurance, Call Centers, Technical Support, Help Desk Support, Data Entry
Education
Everest Institute-Southfield 2005 — 2007
Associate of Science (AS)
North American Bancard March 2007 - Present
Education
Eastern Michigan University 1997 — 1999
YP April 2015 - Present
North American Bancard June 2013 - April 2015
Skills
Sales, Customer Service, Marketing, Sales Management, B2B, Direct Sales, Salesforce.com, Cold Calling, Advertising, Social Media
Education
Central Michigan University