NYC 311
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NYC 311 Employees
Employee
Years
Job
Industry
Sumera Alam Sumera Alam's NYC 311 Experience January 2014 - Present
Job Call Center Representative at NYC 311
Industry
Experience
NYC 311 January 2014 - Present
Education
City University of New York-Hunter College 2010 — 2014
NYC 311 January 2014 - Present
Education
City University of New York-Hunter College 2010 — 2014
Babli Savraj Babli Savraj's NYC 311 Experience June 2008 - August 2011
Job Ophthalmic Technician at Pamel Vision and Laser Group
Industry Retail
Experience
Pamel Vision and Laser Group November 2014 - Present
Lenscrafters August 2011 - November 2014
Hospital for Special Surgery June 2013 - September 2013
NYC 311 June 2008 - August 2011
Skills
patient management, Healthcare, Customer Satisfaction, Customer Service, Data Entry, Microsoft Word, Inventory Management, Retail, Microsoft Office, PowerPoint, Microsoft Excel, Team Building, Time Management, Sales
Education
CUNY New York City College of Technology 2011 — 2013
Bachelor's Degree, Health Services Administration
CUNY New York City College of Technology 2009 — 2011
Associate's Degree, Vision Care Technology
Pamel Vision and Laser Group November 2014 - Present
Lenscrafters August 2011 - November 2014
Hospital for Special Surgery June 2013 - September 2013
NYC 311 June 2008 - August 2011
Skills
patient management, Healthcare, Customer Satisfaction, Customer Service, Data Entry, Microsoft Word, Inventory Management, Retail, Microsoft Office, PowerPoint, Microsoft Excel, Team Building, Time Management, Sales
Education
CUNY New York City College of Technology 2011 — 2013
Bachelor's Degree, Health Services Administration
CUNY New York City College of Technology 2009 — 2011
Associate's Degree, Vision Care Technology
Michelle Bravo's NYC 311 Experience November 2010 - Present
Job Instructional Designer, Training Manager, Learning and Development | Creating “aha” Moments
Industry Professional Training & Coaching
Experience
NYC 311 November 2010 - Present
NYC 311 January 2008 - November 2010
MetroPlus Health Plan March 2005 - January 2008
Skills
Instructional Design, Training, Performance Management, Organizational..., Succession Planning, Employee Engagement, Management, Employee Relations, Team Building, Leadership, Talent Management, Leadership Development, New Hire Orientations, Recruiting, Personnel Management, Onboarding, Program Management, Human Resources, Interviews, Coaching, Employee Training, Training Delivery, Workshop Facilitation, Program Evaluation, Formative Evaluation, Blended Learning, Organizational Learning, E-Learning
Education
Hofstra University 2001 — 2004
MA, Industrial/Organizational Psychology
Marymount Manhattan College 1997 — 2001
BA, Psychology
NYC 311 November 2010 - Present
NYC 311 January 2008 - November 2010
MetroPlus Health Plan March 2005 - January 2008
Skills
Instructional Design, Training, Performance Management, Organizational..., Succession Planning, Employee Engagement, Management, Employee Relations, Team Building, Leadership, Talent Management, Leadership Development, New Hire Orientations, Recruiting, Personnel Management, Onboarding, Program Management, Human Resources, Interviews, Coaching, Employee Training, Training Delivery, Workshop Facilitation, Program Evaluation, Formative Evaluation, Blended Learning, Organizational Learning, E-Learning
Education
Hofstra University 2001 — 2004
MA, Industrial/Organizational Psychology
Marymount Manhattan College 1997 — 2001
BA, Psychology
Evelyn Perez-Rodriguez Evelyn Perez-Rodriguez's NYC 311 Experience December 2005 - March 2011
Job GENERAL SERVICES Project Manager at NYC Department of Information Technology & Telecommunications
Industry Information Technology and Services
Experience
NYC Department of Information Technology & Telecommunications March 2011 - Present
NYC 311 December 2005 - March 2011
TelcoGroup 2003 - 2004
Skills
Project Planning, Visio, System Administration, Program Management, Business Analysis, SharePoint, Vendor Management, Access, Software Documentation, Requirements Analysis, Integration, Microsoft Project, Process Improvement, Government
Education
City University of New York 2013 — 2013
Building Operator Certification
Monroe College 1993 — 1995
Associate's degree, Administration
NYC Department of Information Technology & Telecommunications March 2011 - Present
NYC 311 December 2005 - March 2011
TelcoGroup 2003 - 2004
Skills
Project Planning, Visio, System Administration, Program Management, Business Analysis, SharePoint, Vendor Management, Access, Software Documentation, Requirements Analysis, Integration, Microsoft Project, Process Improvement, Government
Education
City University of New York 2013 — 2013
Building Operator Certification
Monroe College 1993 — 1995
Associate's degree, Administration
JOY STONE JOY STONE's NYC 311 Experience 2008 - 2012
Job Government Administration Professional
Industry Government Administration
Experience
NYC.GOV November 2008 - August 2012
NYC 311 2008 - 2012
Adecco Group September 2007 - March 2008
Education
CUNY Bronx Community College 2013 — 2013
John Jay College of Criminal Justice 1996 — 1997
NYC.GOV November 2008 - August 2012
NYC 311 2008 - 2012
Adecco Group September 2007 - March 2008
Education
CUNY Bronx Community College 2013 — 2013
John Jay College of Criminal Justice 1996 — 1997
Iesha Ingram Iesha Ingram's NYC 311 Experience March 2010 - August 2011
Job Client Relations Specialist, Communications Expert
Industry Public Relations and Communications
Experience
Just Interpretation LLC July 2014 - Present
Duane Reade April 2014 - July 2014
5 North Inc. January 2014 - March 2014
Telecom for Charity May 2013 - September 2013
Swing 46 September 2011 - September 2012
NYC 311 March 2010 - August 2011
Skills
Communication Skills, Micros, Microsoft Office, Customer Service, Time Management, Microsoft Word, Customer Satisfaction, PowerPoint, Data Entry, Team Leadership, Public Relations, Facebook, Administration, Office Administration, Administrative..., Outlook, Microsoft Excel, Editing, Fundraising, Social Media, Social Media Marketing, Community Outreach
Education
Brooklyn College 2008 — 2014
B.A. Communications, Communications
Mott Hall High School 2008 — 2012
Just Interpretation LLC July 2014 - Present
Duane Reade April 2014 - July 2014
5 North Inc. January 2014 - March 2014
Telecom for Charity May 2013 - September 2013
Swing 46 September 2011 - September 2012
NYC 311 March 2010 - August 2011
Skills
Communication Skills, Micros, Microsoft Office, Customer Service, Time Management, Microsoft Word, Customer Satisfaction, PowerPoint, Data Entry, Team Leadership, Public Relations, Facebook, Administration, Office Administration, Administrative..., Outlook, Microsoft Excel, Editing, Fundraising, Social Media, Social Media Marketing, Community Outreach
Education
Brooklyn College 2008 — 2014
B.A. Communications, Communications
Mott Hall High School 2008 — 2012
Dwayne Plummer, MPA Dwayne Plummer, MPA's NYC 311 Experience October 2006 - December 2007
Job Administrator at New York Medical College
Industry Higher Education
Experience
New York Medical College June 2014 - Present
Albert Einstein College of Medicine May 2012 - June 2014
NYC Department of Information Technology and Telecommunications (via CUNY) September 2010 - June 2011
The City University November 2008 - September 2010
Research Foundation of the City University of New York December 2007 - November 2008
NYC 311 October 2006 - December 2007
Skills
Administration, Management, Policy, Training, Customer Service, Interviews, PowerPoint, Recruiting, Time Management, Team Leadership, Analysis, Human Resources, Data Analysis, Program Management, Coaching, Student Affairs, Student Services, Business Communications, Critical Thinking, Coordinating Events, Quality Assurance, Customer Satisfaction, Call Centers, Advisement, Microsoft Office, Leadership, Public Speaking, Research, Nonprofits, Microsoft Excel, Presentations
Education
John Jay College of Criminal Justice 2011 — 2013
Master of Public Administration, Management and Operations
City University of New York-Herbert H. Lehman College 2005 — 2008
Bachelor of Business Administration, Human Resources Management / Professional Writing
New York Medical College June 2014 - Present
Albert Einstein College of Medicine May 2012 - June 2014
NYC Department of Information Technology and Telecommunications (via CUNY) September 2010 - June 2011
The City University November 2008 - September 2010
Research Foundation of the City University of New York December 2007 - November 2008
NYC 311 October 2006 - December 2007
Skills
Administration, Management, Policy, Training, Customer Service, Interviews, PowerPoint, Recruiting, Time Management, Team Leadership, Analysis, Human Resources, Data Analysis, Program Management, Coaching, Student Affairs, Student Services, Business Communications, Critical Thinking, Coordinating Events, Quality Assurance, Customer Satisfaction, Call Centers, Advisement, Microsoft Office, Leadership, Public Speaking, Research, Nonprofits, Microsoft Excel, Presentations
Education
John Jay College of Criminal Justice 2011 — 2013
Master of Public Administration, Management and Operations
City University of New York-Herbert H. Lehman College 2005 — 2008
Bachelor of Business Administration, Human Resources Management / Professional Writing
Nicola Strachan Nicola Strachan's NYC 311 Experience January 2009 - Present
Job School professional
Industry Information Services
Experience
School Professional ( DOE) June 2014 - Present
NYC 311 January 2009 - Present
Vita Tax November 2013 - April 2014
Doitt 2009 - 2012
Skills
Expertise C.P.A, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, Outlook, PowerPoint, Management, Process Improvement, Account Management
Education
CUNY Medgar Evers College 2010 — 2014
Bachelor's Degree, Accounting
CUNY Medgar Evers College 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Accounting
School Professional ( DOE) June 2014 - Present
NYC 311 January 2009 - Present
Vita Tax November 2013 - April 2014
Doitt 2009 - 2012
Skills
Expertise C.P.A, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, Outlook, PowerPoint, Management, Process Improvement, Account Management
Education
CUNY Medgar Evers College 2010 — 2014
Bachelor's Degree, Accounting
CUNY Medgar Evers College 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Accounting
Arthur Borshenko's NYC 311 Experience 2009 - October 2013
Job Administrative Analyst at New York City Department of Housing Preservation and Development
Industry Government Administration
Experience
New York City Department of Housing Preservation and Development October 2013 - Present
NYC 311 2009 - October 2013
Skills
Microsoft Excel, Microsoft Office, Project Management, Accounting, Management
Education
Brooklyn College 2010 — 2012
Bachelor of Science (BS), Accounting
Kingsborough Community College 2008 — 2010
Associate of Science (A.S.), Business Administration and Management, General
New York City Department of Housing Preservation and Development October 2013 - Present
NYC 311 2009 - October 2013
Skills
Microsoft Excel, Microsoft Office, Project Management, Accounting, Management
Education
Brooklyn College 2010 — 2012
Bachelor of Science (BS), Accounting
Kingsborough Community College 2008 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Addae Oliver's NYC 311 Experience December 2011 - March 2013
Job Deputy Director BCS Call Center
Industry Government Relations
Experience
NYC Environmental Protection April 2015 - Present
NYC Environmental Protection April 2013 - March 2015
NYC 311 December 2011 - March 2013
NYC 311 December 2010 - November 2011
NYC 311 August 2006 - November 2010
Skills
Public Speaking, Coaching, Research, Microsoft Excel, Customer Service, Policy Analysis, Microsoft Office, Project Management, Public Relations, PowerPoint, Microsoft Word, Training, Program Management, Community Outreach, Program Development, OS X, Government, Leadership, Management, VMware Server, Team Leadership, Event Management, Policy, Data Analysis, Analysis
Education
John Jay College of Criminal Justice
BA - Forensic Psychology
Brooklyn Technical HS 1992 — 1996
NYC Environmental Protection April 2015 - Present
NYC Environmental Protection April 2013 - March 2015
NYC 311 December 2011 - March 2013
NYC 311 December 2010 - November 2011
NYC 311 August 2006 - November 2010
Skills
Public Speaking, Coaching, Research, Microsoft Excel, Customer Service, Policy Analysis, Microsoft Office, Project Management, Public Relations, PowerPoint, Microsoft Word, Training, Program Management, Community Outreach, Program Development, OS X, Government, Leadership, Management, VMware Server, Team Leadership, Event Management, Policy, Data Analysis, Analysis
Education
John Jay College of Criminal Justice
BA - Forensic Psychology
Brooklyn Technical HS 1992 — 1996
Kueita Saintlouis-Akel's NYC 311 Experience March 2004 - August 2005
Job Sr.Quality Coordinator at Cablevision
Industry Telecommunications
Experience
Cablevision July 2008 - Present
Cablevision May 2006 - July 2008
NYC 311 March 2004 - August 2005
Research Foundation of CUNY January 2001 - February 2004
Skills
Programming, C++, C#, VB.NET, Visual Basic, Java, HTML, Software Engineering, Unix, ASP.NET, Customer Experience, Team Leadership, Customer Satisfaction, Training
Education
The City College of New York 2000 — 2005
Bachelor of Science, Computer Science
Kaplan University
MSIT, Business Decision Support
Cablevision July 2008 - Present
Cablevision May 2006 - July 2008
NYC 311 March 2004 - August 2005
Research Foundation of CUNY January 2001 - February 2004
Skills
Programming, C++, C#, VB.NET, Visual Basic, Java, HTML, Software Engineering, Unix, ASP.NET, Customer Experience, Team Leadership, Customer Satisfaction, Training
Education
The City College of New York 2000 — 2005
Bachelor of Science, Computer Science
Kaplan University
MSIT, Business Decision Support