NYNEX (now Verizon)
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NYNEX (now Verizon) Employees
JP Morgan Chase March 2012 - Present
Verizon November 2004 - March 2012
Capgemini March 1997 - November 2004
Nynex (now Verizon) January 1970 - March 1997
Skills
Software Development, C/C++, Java, Web Development, DB2, Oracle, Oracle SQL, SQL Server, SQL*Plus, ASP, JSP, JavaScript, VBA, Visual Basic, Pascal, Unix Shell Scripting, Informix, MySQL, Perl, XML, MQ, 5ESS, AXE, AIX, Solaris, MS Office Suite, MS DOS, TCP/IP
Education
SUNY Empire State College 1991 — 1994
Bachelore Of Professional Studies, Small Computer Systems
Franklin Pierce University September 2001 - Present
Franklin Pierce University August 2011 - May 2012
Leominster High School September 2009 - October 2010
Keene Community Education January 1993 - January 2000
NYNEX (now Verizon) February 1989 - May 1992
ITT Dialcom December 1983 - January 1989
Harper & Row August 1980 - November 1983
Skills
Fluent English, Teaching, Writing, Research, Tutoring, ESL, Literacy, Editing, Higher Education
Education
University of New Hampshire 2006 — 2009
M.Ed., Reading and Writing
Boston University Questrom School of Business 1986 — 1989
MBA, Marketing and IT
Hobart and William Smith Colleges 1975 — 1979
B.A cum laude, Comparative Literature
Accenture October 2014 - Present
Accenture October 2010 - Present
Oliver Wyman 2007 - September 2010
Mercer Management Consulting December 2000 - June 2007
Mercer Management Consulting 1994 - 2000
NYNEX (now Verizon) 1989 - 1992
Skills
Enterprise..., Business Model..., Solutions Development, Business Transformation, Portfolio Management, Consulting, Start-ups, Growth Strategies, Strategy, Market Entry, Enterprise Architecture, Business Strategy, Enterprise Software, Management, Solution Development, Business Development, SaaS, Go-to-market Strategy, Corporate Development, Management Consulting, Mergers
Education
Harvard Business School 1992 — 1994
MBA
Rensselaer Polytechnic Institute 1985 — 1989
BS, Electrical Engineering
Accenture March 2010 - March 2013
Customer Care/Experience Consultant July 2009 - March 2010
Convergys July 2008 - June 2009
eLoyalty May 2004 - July 2008
Spherion 1999 - 2004
American Express Business Travel Customer Service 1996 - 2000
NYNEX (now VERIZON) 1979 - 1996
Skills
Customer Relations, Customer Service, Customer Experience, Customer Retention, Contact Centre, Contact Management, Training Delivery, Staff Management, Staff Development, Staff Mentoring, Callcenter, Call Control, Call Routing, Workforce Planning, Workforce Management, Workforce Training, Incentive Programs, Performance Management, Performance Analysis, Performance Improvement, Performance Appraisal, Performance Measurement, Customer Satisfaction, Customer Satisfaction..., Contact Centers, Business Process..., Business Case, Business Transformation, Management Consulting, Consulting, Leadership, Customer Satisfaction..., CRM, Executive Management, Management, Workforce Development, Outsourcing, Organizational Design, Project Planning, Business Process..., Coaching, Vendor Management, BPO, Call Centers
Education
Columbia Business School
Certificate, Sales Management
Old Dominion University
BA, Pol Sci/Pre-Law
Southern New Hampshire University
MBA, Operations Management
University of Pennsylvania - The Wharton School
Certificate, Service Management
Ericsson 1986 - Present
NYNEX (now Verizon) January 1980 - April 1986
Skills
Marketing Communications, Telecommunications, GSM, Mobile Devices, Product Marketing, Internal Communications, Program Management, Strategic Communications, Wireless, Corporate Communications, Integrated Marketing, Product Management, Strategy, Crisis Communications, Strategic Partnerships, Managed Services, Public Relations, Communications Planning, Business Development, Media Relations, Thought Leadership, Communication Training
Education
New York University
Certificate, International Studies
Saint John's University
BS, Communications
Foxtrot Code January 2013 - Present
InfraRed January 2013 - Present
Reunify November 2009 - December 2012
Accenture 2003 - 2009
Eclipse Networks 2000 - October 2002
ALLTEL, Inc. (now Verizon) 1998 - 2000
Claremont Technology Group 1994 - 1998
NYNEX (now Verizon) 1986 - 1994
Skills
Business Strategy, Social Media Marketing, Social Media, Management Consulting, Entrepreneur, Outsourcing, Analytics, Start-ups, SaaS, Entrepreneurship, Strategy, Customer Service, Market Research, Business Process..., Big Data, Process Improvement, Program Management, Strategic Planning, Online Advertising, CRM, BPO, Digital Marketing, Digital Strategy, Telecommunications, Integration, Integrated Marketing, Business Development, Enterprise Software, Cloud Computing, Leadership, Management, Business Process, Consulting, Mergers & Acquisitions, Marketing Strategy, Account Management, Strategic Partnerships, Product Management
Education
Xavier University 1981 — 1983
BSBA, Information Services
University of Cincinnati 1979 — 1981
Associate of Science (A.S.), Computer Science
Self-Employed December 2011 - Present
ePlan Services, Inc. April 2008 - November 2011
Level 3 Communications November 2007 - December 2007
Sun Microsystems October 2006 - November 2007
Comcast December 2000 - December 2003
SynXis May 1999 - July 2000
Cantor Fitzgerald December 1996 - March 1998
Dreyfus February 1996 - December 1996
NYNEX (now Verizon) March 1995 - January 1996
Skills
Unix, Solaris, Red Hat Linux, CentOS, Nagios, Perl, Shell Scripting, Sun, SAN, Clustering, Bash, Linux, Veritas Volume Manager, Data Center, Computer Hardware, Veritas, System Administration, DNS, NFS, LVM, RHEL, Virtualization, TCP/IP, Servers, RedHat, DHCP, NIS, LDAP, Active Directory, High Availability, Operating Systems, Sendmail, Cisco, Veritas Cluster Server, Firewalls, Windows Server, Storage Area Networks, Storage, Network Administration, Unix Shell Scripting, Cluster, Solaris Volume Manager, Solaris 8/9/10, Mac, NAS, Solaris Zones, Disaster Recovery, ZFS, Apache, HP
Education
University of Michigan 1990 — 1994
BS, Computer Engineering
Washtenaw Community College 1989 — 1990
University of California, Santa Cruz 1987 — 1988
Christian Reformed Church in North America April 2015 - Present
Foundation Enterprises, LLC December 2005 - March 2015
Madison Avenue Christian Reformed Church October 2005 - December 2010
Christian Reformed World Missions (CRWM) 2006 - June 2010
KeySpan Corporation December 1997 - June 2004
NYC2012 2003 - 2004
NYNEX (now Verizon) 1973 - 1997
AT&T 1977 - 1980
Skills
Executive Management, Strategic Planning, Non-profits, Business Strategy, Budgeting, Budgets, Nonprofits, Strategy, Leadership, Leadership Development, Team Building, Management, Public Speaking, Program Development, Community Outreach, Teaching, Organizational..., Volunteer Management, Program Management, Coaching, Fundraising, Event Planning, Training, Workshop Facilitation, Community Development, Conflict Resolution, Public Relations, Executive Coaching, Research, Team Leadership, Grant Writing, Social Networking, Social Media, Project Management, Change Management, Analysis, Religion, Non-profit..., Preaching, Theology, Youth Ministry, Pastoral Care, Pastoral Counseling, Missions, Discipleship, Volunteer Training, Editing, Biblical Studies, Church Events, Volunteer Recruiting
Education
Columbia University - Columbia Business School 1986 — 1986
Managing The Enterprise
University of Virginia Darden School of Business 1984 — 1984
The Executive Program
Union College 1972 — 1973
MS
Union College 1970 — 1972
BS
Queen's College 1962 — 1969
Bloomberg LP December 2013 - Present
Citigroup June 2010 - February 2013
Citi June 2001 - June 2010
Salomon Brothers/Salomon Smith Barney/Citigroup January 1990 - June 2001
NYNEX (now Verizon) November 1987 - December 1989
Skills
Trading Systems, Data Center, Market Data, Fixed Income, Unix, Electronic Trading, ITIL, Servers, Risk Management, System Administration, Vendor Management, Integration, Equities, SAN, Derivatives, SDLC, Low Latency, Sybase, Reference Data, Portfolio Management, Solaris, Disaster Recovery, Middle Office, Enterprise Architecture, Business Continuity, Infrastructure, Capital Markets, Trading, IT Strategy, Financial Services, IT Management, Investment Banking, Back Office, Prime Brokerage, PMO, Equity Derivatives, Credit Derivatives, Operational Risk..., IT Service Management, Technical Support, Business Analysis, IT Operations, Information Security, Governance, Storage, Storage Area Networks, Project Management, Hardware, Information Technology, Process Improvement
Education
Pace University - Lubin School of Business 1978 — 1982
BBA, Management Information Systems
Liberty Mutual January 1998 - Present
United States Army Reserve January 1983 - January 2003
NYNEX (now Verizon) May 1990 - December 1997
Skills
Security, Management, Facilities Management, Vendor Management, Process Improvement, Leadership, Budgets, Team Building, Customer Service, Negotiation, Strategic Planning, Risk Management, Project Management, Contract Negotiation, Account Management, Real Estate, Operations Management, Human Resources, Customer Satisfaction, New Business Development, Corporate Real Estate, Sales Management, Contract Management, Military, Business Strategy, Strategic Sourcing, Sales, Marketing, Project Planning
Education
Southern New Hampshire University 1993 — 1995
MBA, Buisness
University of Massachusetts Boston 1983 — 1987
BS, Marketing
Nilfisk-Advance August 2013 - Present
Sunbelt Rentals November 2011 - July 2013
Tennant Company April 2005 - March 2010
Lanner Group July 1999 - April 2005
The Business Press 1998 - 1999
7th Level Entertainment Group 1996 - 1998
NYNEX (now Verizon) 1986 - 1992
Skills
Sales Operations, Sales, Advertising, Sales Management, Negotiation, Lead Generation, Marketing, Account Management, Retail, Time Management, Sales Process, Contract Negotiation, Cold Calling, Direct Sales, Key Account Management, B2B, New Business Development, Sales Presentations, Forecasting, Selling, Team Building
Education
Texas Wesleyan University 1984 — 1990
B.A., Marketing
South Hadley Granby Chamber of Commerce March 2014 - Present
The Multimedia Pros 1992 - Present
Viridian Energy June 2012 - Present
Springfield Technical Community College August 1998 - Present
BNI October 2014 - Present
Holyoke Community College February 2001 - October 2014
BNI October 2013 - September 2014
NYNEX (now Verizon) 1989 - 1992
Skills
Higher Education, Teaching, E-Learning, Adult Education, Teachers, Public Speaking, Research, Science, Business Strategy, Web Design, Photoshop, Digital Photography, Wedding Photography, Book Design, Book Covers, Annual Reports, Career Counseling, Resume Writing, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Access, Videography, Video Production, Renewable Energy, Green Energy, Small Business..., Adobe Creative Suite, Internet, Facebook, LinkedIn, Sales Presentations, Direct Sales, Business Communications, Economic Development, Economics, Finance, Marketing, Management, Information Technology, Social Networking, Analysis, Small Business, Access, Entrepreneurship, Photography, Customer Service, Strategic Planning
Education
Northeastern University
Master of Business Administration (MBA), International Business
South Hadley High School
University of Massachusetts, Amherst
Bachelor of Science (BS) and Arts (BA), Mechanical Engineering & Economics