One Call Care Management
Industry: Insurance company
DescriptionFounded: 1993 Subsidiaries: MSC Medical Services CO, Align Networks, Inc.,
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One Call Care Management Employees
One Call Care Management June 2012 - Present
Georgia Southern University January 2011 - May 2012
Employed through private family agreement 2010 - 2012
Skills
Microsoft Word, Cultural Sensitivity, Cultural Studies, Comfortable working..., Spanish, Typing, Durable Medical..., Service Coordination, Study Abroad Programs, Photography, Customer Service, Microsoft Office, Management, Research, PowerPoint
Education
Georgia Southern University 2008 — 2012
Bachelor of Arts (B.A.), Spanish and International Studies, 3.88
Centro Panamericano de Idiomas--CPI 2010 — 2010
Spanish Language and Literature, 4.0
X-Cel Specialty Contacts, A Walman Company June 2015 - Present
Multisol it February 2014 - May 2015
GC Marketing Services 2011 - 2013
One Call Care Management June 2008 - 2013
Fusion Event Staffin and Other marketing agencies. May 2011 - May 2011
Skills
Social Media, Advertising, Marketing Strategy, Marketing Communications, Bilingual, Customer Service, Proactive self-starter, Determined to Succeed, Marketing Research, Microsoft Office, Social Networking, Leadership, Spanish, Event Planning, Time Management, Marketing, Trade Shows, Social Media Marketing, Market Research, Public Relations
Education
Georgia Gwinnett College 2008 — 2012
Bachelor of Business Administration (B.B.A.), International Marketing
Georgia Perimeter College 2007 — 2008
Associate's degree
One Call Care Management August 2012 - December 2014
Teddy Bear University Preschool January 2009 - September 2010
Fun and Fit Gymnastics June 2008 - November 2008
Skills
Multi Tasking, Self-starter, Flexibility, Adaptability, Problem Solving, Internet, PowerPoint, Microsoft Word, Outlook, Customer Service, Telephone Skills, Training
Education
California State University-Northridge 2001 — 2007
Bachelor of Arts (BA), Sociology
One Call Care Management September 2015 - Present
Jewelry in Candles March 2015 - Present
The Pampered Chef September 2014 - August 2015
Acuity Healthcare Solutions May 2014 - April 2015
Tidy Nest Cleaning January 2014 - March 2015
VPA February 2011 - November 2013
US Navy June 1997 - May 2006
Skills
Hospitals, Nursing, Healthcare, Healthcare Management, Patient Safety, BLS, Inpatient, EMR, Medical Terminology, Clinical Research, ACLS, Critical Care, Home Care, Healthcare Information..., Cpr Certified, CPR Certified
Education
DeVry University 2015 — 2020
Bachelor's degree, Computer and Information Sciences and Support Services
Medical Careers Institute ECPI 2006 — 2008
Diploma, Licensed Practical/Vocational Nurse Training
American InterContinental University 2002 — 2005
Associates, Business Administration and Management, General
One Call Care Management October 2013 - Present
Lender Processing Services, Inc. (LPS) March 2013 - September 2013
Fanatics, Inc. March 2010 - March 2013
Carolina Casualty Insurance Company August 2007 - May 2010
Vystar Credit Union May 2006 - June 2007
Skills
Microsoft Excel, Quality Assurance, Systems Analysis, Testing, Microsoft Office, Microsoft SQL Server, Visio, SQL, SharePoint, Agile Methodologies, Scrum, Microsoft Word, Java, Software Documentation, Programming
Education
University of North Florida 2005 — 2007
B.A., Political Science with a concentration in Public Law
Florida State University 2003 — 2005
Associates, Political Science
Flash Global Logistics Inc. April 2012 - Present
One Call Care Management April 2009 - June 2010
Level One RealPage March 2007 - August 2009
Skills
Logistics, Warehousing, Transportation..., Customs Regulations, Proactive Problem...
Education
Everest University-Brandon 2010 — 2012
ASSOCIATE OF SCIENCE, CRIMINAL INVESTIGATIONS, ASSOCIATE OF SCIENCE, CRIMINAL INVESTIGATIONS
Baptist Health December 2014 - Present
Recent Graduate January 2013 - March 2015
One Call Care Management July 2013 - May 2014
MSC Care Management 2002 - 2009
Skills
ACLS, IV, Healthcare, BLS, PALS, Nursing Care, Health Assessment, Vital Signs, Pharmacology, Nursing Process, EMR, Nursing Documentation, Medication..., Pediatrics, CPR Certified, Nursing, Training, Customer Service, Process Improvement, HIPAA, Medical Terminology, Patient Safety, Hospitals, Registered Nurses, Team Building, Microsoft Excel, Outlook, Inpatient, Acute Care, Patient Education, Medical-Surgical
Education
Florida State College at Jacksonville 2014 — 2015
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Florida State College at Jacksonville 2011 — 2012
Associate of Science (A.S.), Registered Nursing/Registered Nurse
One Call Care Management July 2013 - Present
Ambling Management Company October 2012 - May 2013
Grazie's Pizza October 2012 - April 2013
Sumo Skinny, LLC January 2012 - April 2012
Skills
Apartments, Property Management, Leases, Real Estate, Customer Service, Event Planning, Marketing, Microsoft Office, Rentals, Public Speaking, Microsoft Word, OneSite, Social Media, Social Media Marketing, Microsoft Excel, PowerPoint, Investment Properties, Social Networking
Education
Florida State University 2010 — 2013
Bachelor of Arts (B.A.), Editing, Writing, and Media
Tallahassee Community College 2009 — 2010
Associate of Arts (A.A.)
One Call Care Management March 2014 - Present
Align Networks November 2012 - March 2014
Universal SmartComp May 2008 - November 2012
Skills
Customer Service, Advertising, Public Relations, PowerPoint, Online Marketing, Email Marketing, Adobe Acrobat, Photoshop, Keynote, QuarkXPress, Conferences, Exhibition, Microsoft Excel, InDesign, Illustrator, Employee Training, Web Design, Social Media, Microsoft Office, Social Networking, HTML, Access, Microsoft Word, Marketing, Workers Compensation, Event Management, Budgets, Press Releases, Project Management, Marketing Management
Education
California University of Pennsylvania 2004 — 2008
Bachelor of Science, Human Resources Management
Canon McMillan High School 2000 — 2004
USMC August 2014 - Present
USMC June 2010 - August 2014
One Call Care Management December 2007 - March 2010
Foxtons December 2005 - September 2006
Skills
Military, Security Clearance, Military Operations, Military Experience, DoD, Operational Planning, Marketing, Sales, Business Development, Entrepreneurship, Marketing Communications, Communication, Force Protection
Education
Fairleigh Dickinson University-Florham Campus 2008 — 2010
BS (expected completion Dec 2015), Marketing/Marketing Management, General
Columbia University in the City of New York 2003 — 2005
Morris Hills HS 1999 — 2003
SEPHORA June 2013 - November 2014
Distinctive Personnel June 2010 - February 2013
One Call Care Management February 2006 - April 2010
Skills
Temporary Staffing, Recruiting, Temporary Placement, Interviews, Screening, Hiring, Customer Service, Outlook, Sales, PowerPoint, Microsoft Word, Administration, Microsoft Excel, Retail
Education
Davidson County Community College 2014 — 2016
Associate's degree, Human Services, General
Ledford Senior High School
AliMay Studios December 2013 - Present
One Call Care Management March 2013 - November 2013
Centenary College May 2011 - May 2012
Lane Bryant August 2010 - April 2011
Picture People 2009 - 2009
Skills
Graphic Design, Photography, Painting, Drawing, Microsoft Office, Photoshop, Fine Art, Art, Oil Painting, Traditional Painting, Character Design, InDesign, Illustrator, Logo Design, Illustration, Film, Public Speaking, Event Planning, PowerPoint, Social Media, Singing, Camera Operation, Digital Photography, Studio Lighting, Customer Service
Education
Centenary College 2006 — 2008
BFA, Art and Design
County College of Morris 2003 — 2006
Transfer, Fine Arts
Teleflex Incorporated April 2014 - August 2015
One Call Care Management December 2008 - February 2014
Fidelity National Information Services October 2006 - July 2007
Sonora Quest Laboratories/ Laboratory Sciences of Arizona June 2005 - July 2006
Skills
Account Reconciliation, Accounts Receivable, Data Analysis, Microsoft Office, Customer Service, Revenue Cycle, Invoicing, Collections, QuickBooks, Data Entry, Microsoft Excel, Workers Compensation, Health Insurance, HIPAA, HCPCS, CPT, ICD-9, Medical Billing, Cultural Diversity, Research, Microsoft Word, Accounting, Outlook
Education
Green Mountain College
One Call Care Management November 2012 - Present
One Call Medical December 2011 - November 2012
Education
Catawba College
Bachelor of Arts (B.A.), Music Management
One Call Care Management May 2013 - Present
ONE CALL CARE DIAGNOSTIC May 2013 - Present
Cablevision September 2006 - January 2012
Cablevision June 2006 - January 2012
Skills
Sales, •Problem Solving, •Organization and..., •Data Reporting, •Multitasking, •Staffing, Data Entry, Customer Service, Telecommunications, Sales Management, Quality Assurance, Call Centers, Time Management
Education
Anthem Institute-Parsippany 2003 — 2004
Certified in Medical Administration, Medical Office Management/Administration, 3.59
One Call Care Management June 2013 - December 2013
Chico's November 2012 - May 2013
Classic City Customs January 2008 - November 2012
N.E. Health District Georgia Wellness Council January 1999 - January 2008
Babies Can't Wait August 2007 - December 2007
Advantage Behavioral Health September 2002 - December 2002
Dial America January 1997 - January 1998
Skills
Microsoft Word, PowerPoint, Customer Service, English, Windows, Microsoft Excel, Outlook Express, Data Entry
Education
Athens Technical College 2002 — 2004
Diploma, Business/Office Automation/Technology/Data Entry
Greystar August 2015 - Present
One Call Care Management January 2015 - August 2015
McDonald's Corporation September 2012 - December 2014
445th Airlift Wing January 2011 - April 2012
445th Airlift Wing Air Force June 2009 - January 2011
Qbase July 2007 - November 2008
US Army 101 AVN BDE July 2002 - December 2006
Skills
Customer Relations, Access, Microsoft Office, Outlook, Customer Service..., World Class Customer..., Oracle Applications, Oracle HR, Military Experience, Analytical Problem..., Auditing, Internal & External..., Internal Audit, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Public Speaking, Presentations, Team-oriented, Highly Ambitious, Leadership, General Ledger, Journal Entries, Accruals, Bank Reconciliation, Accounts Payable, Spreadsheets, Training, Account Reconciliation, Accounting, Variance Analysis, US GAAP, Sarbanes-Oxley Act, Expenses, Cash, Customer Service
Education
Franklin University 2009 — 2012
Bachelor of Science (BS)
Clark State Community College 2007 — 2009
Associates Degree
Go2Medical Management Services, Inc. 2015 - Present
iLingo2.com October 2014 - Present
Legal Language Services September 2014 - Present
LINKS Interpreting August 2013 - Present
Annette Changala Interpreting September 2012 - Present
Jerry Martinez & Associates Interpreting, Inc. August 2012 - Present
One Call Care Management May 2012 - Present
Golden Translating Services, INC. September 2010 - Present
3i Corp October 2011 - October 2012
JLA Medical Interpreting January 2010 - April 2012
Skills
Foreign Languages, Multilingual, Healthcare, Interpreting, Microsoft Office, Microsoft Word, Linguistics, Data Entry, PowerPoint, Consecutive, Simultaneous, Translation, English, Medical Terminology, HIPPA Certified, Conference Interpreting, Phone Interpreting, Spanish, Onsite Interpreting, Skype Interpreting, Legal Secretary, Qualified Medical..., knowledge of Anatomy..., Proofreading, Language Development, Language Services, Medicine, Legal Translation, Medical Translation, Simultaneous..., Terminology, Localization, Community Service, Language Teaching, Globalization, Receptionist Duties, Reception Areas
Education
Cal State Fullerton 2013 — 2015
Certifícate as "Legal Interpreter", Legal Interpreter/ translator, "A"
Reedley College 2009 — 2010
Qualified Medical Interpreter, Medical Interpreting, "A"
Fresno City College 2004 — 2008
A.A. Degree, Liberal Arts, "B"
One Call Care Management October 2001 - Present
Skills
Process Improvement, Account Management, Microsoft Excel, Sales, Managed Care, Business Analysis, HIPAA, Healthcare Information..., Healthcare, Medicare, SDLC, Team Building, Training, Vendor Management, Requirements Analysis
Education
Florida Community College at Jacksonville 1998 — 2000
Voice Systems Engineering January 2014 - Present
ZeroChaos July 2013 - Present
MSC Care Management 2011 - Present
One Call Care Management August 2010 - Present
Education
Arcadia University 2012 — 2014
Master of Arts in International Public Relations
One Call Care Management August 2014 - Present
Skills
Sales, Workers Compensation, Account Management, Salesforce.com, Insurance, Reports, Microsoft Excel, PowerPoint, Sales Operations
Education
California State University-Fullerton
B.A., Psychology
Universal Studios Hollywood April 2014 - Present
Driveline Retail Merchandising June 2013 - Present
One Call Care Management January 2015 - April 2015
HS-Scoreboard July 2013 - 2014
Grassroots Campaigns July 2013 - July 2013
Jumpstart October 2012 - May 2013
Skills
Volunteering, Tutoring, Sociology, PowerPoint, Social Networking, Training, Child Development, Early Childhood..., Curriculum Design, Community Outreach, Interviews, Sports, Blogging, Customer Service, Event Management, Social Media, Facebook, Public Speaking, Time Management
Education
Santa Monica College 2013 — 2015
communications, PR/Media Studies
California State University-Dominguez Hills 2008 — 2013
Bachelor of Arts (B.A.), Sociology
Pierce College 2010 — 2011
General Studies
One Call Care Management August 2015 - Present
One Call Care Management February 2013 - August 2015
Grand Canyon Airlines June 2011 - October 2012
Hyatt Regency Denver at Colorado Convention Center August 2010 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Word, English, Microsoft Excel, Outlook, Public Speaking, Research, Windows, Budgets, Network Expansion, New Business Development, Cost Negotiations, Soft Sales, Integrity-Based..., Graph and Report..., Flight Planning, Flight Dispatch, Process Improvement, Team Building, Sales, Healthcare, Leadership
Education
Liberty University 2007 — 2008
Bachelor of Science (BS), International Relations and Affairs
Cumberland College 2004 — 2006
Associate of Arts and Sciences (AAS), Communication and Media Studies
Suddenlink Communications 2013 - Present
One Call Care Management 2009 - 2013
UBS Wealth Management 2008 - 2009
UBS Wealth Management 2007 - 2008
Citibank 2000 - 2007
Summit Bank 1999 - 2000
Skills
CRM, Leadership, Call Centers, Management, Analysis, Process Improvement, Training, Cash Management, Customer Retention, Coaching, Banking, Risk Management, Customer Service, Project Management, Operations Management, Business Analysis, Performance Management, Team Building, Credit Cards, ICOMS, Cable Television, Finance, iCIMS, Microsoft Office, Microsoft Word, Microsoft Excel, Conflict Management, Team Management, Technical Support, Technical Writing, ACH, sales, Sales
Education
Felician College
Bachelor of Arts, Management and Marketing
Great Strides Rehabilitation May 2015 - Present
One Call Care Management August 2012 - Present
Florida State's Autism Institute January 2010 - May 2012
Skills
Healthcare, Customer Service, Healthcare Management, Microsoft Excel, Microsoft Word, HIPAA, PowerPoint, Team Building, Management, Training
Education
Florida State University 2009 — 2012
Bachelor of Science (B.S.), Family and Child Sciences (Minor in Psychology and Education)
Mandarin High School 2004 — 2007
High School Diploma
One Call Care Management November 2014 - Present
TEK Systems September 2010 - September 2014
DOH WIC 2010 - 2014
Deloitte Consulting 2007 - 2010
Brandt Information Services 1996 - 2007
SWT Computer Consultants 1993 - 1996
DISC Village (Non-Profit) 1991 - 1993
Tech Data 1987 - 1991
Servico 1984 - 1987
Skills
Requirements Analysis, Business Analysis, Visio, SDLC, Process Engineering, SQL, Project Management, Change Management, Software Project..., ASP.NET, Oracle SQL, SharePoint, Rational Software..., Visual Studio, Analysis, Program Management, Business Intelligence, Business Process
Education
Florida State University 1980 — 1984
B.S., Finance, Computer Science
One Call Care Management September 2014 - Present
TechHealth June 2008 - August 2014
Skills
Medicare, Workers Compensation, Managed Care, Long-term Care, Provider Relations, HIPAA, Medical Terminology, Utilization Management, Healthcare Industry, EMR, Healthcare Management, Healthcare Information..., Acute Care, EHR, Pharmacy Benefit...
Education
Edinboro University of Pennsylvania
One Call Care Management September 2013 - Present
State Farm December 2012 - December 2013
University of Florida Jacksonville Healthcare, Inc. February 2010 - August 2013
Skills
Medical Coding, CPT, IDX, Epic Systems, Medical Terminology, Medical Billing, Data Entry, Customer Service, Microsoft Office, Social Media
Education
Florida Community College at Jacksonville 2005 — 2007
Medical Office Management/Administration
One Call Care Management February 2014 - Present
Lender Processing Services, Inc. (NYSE:LPS) July 2008 - January 2014
Fidelity National Information Services (NYSE:FIS) March 2005 - July 2008
Fidelity National Financial (NYSE:FNF) August 2003 - March 2005
CEVA Logistics June 2002 - July 2003
Arthur Andersen, LLP August 1996 - June 2002
Skills
Tax, Tax Accounting, Income Tax, Tax Law, Corporate Tax, Internal Controls, Mergers & Acquisitions, US GAAP reporting, Risk Management, Tax Compliance, Tax Advisory, Escheatment, Sales Tax, Financial Reporting, Restructuring, Debt Restructuring, Cash Management, Statutory Accounting, State Tax, Spin-offs, Distressed M&A, Strategic Planning, Contract Management, FAS109, Foundations, Tax Credits, SEC filings, Title Insurance, Team Leadership, Tax Software, CPA, GAAP, US GAAP
Education
Florida State University - College of Business 1993 — 1996
BS, Accounting
Florida State University - College of Business 1993 — 1996
BS, Marketing
ValueOptions, Inc.® April 2014 - Present
Magellan Health Services October 2005 - June 2014
One Call Care Management September 2000 - October 2005
Staples Business Advantage September 1998 - October 2000
Skills
Provider Relations, Network Development, PPO, Managed Care, Healthcare, Health Insurance, Medicare, Process Improvement, Strategic Planning, Account Management, Medicaid, Data Analysis, Project Management, Management, Healthcare Management, Healthcare Information..., Health Policy, Healthcare Consulting, Insurance, HIPAA, Healthcare Industry, Revenue Cycle, Quality Improvement
Education
Bergen Community College 2002 — 2006
Bachelor's degree, Business Finance
One Call Care Management June 2008 - Present
CAC/First Health Sold to Coventry July 1995 - October 2005
Paul Revere Insurance Group sold to Provident May 1984 - July 1995
Education
University of Phoenix 2002 — 2008
Florida Community College at Jacksonville
Business Administration and Management, General
One Call Care Management February 2015 - Present
One Call Care Management April 2013 - Present
MSC Care Management October 2009 - April 2013
Skills
Microsoft Excel, Financial Analysis, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Outlook, Forecasting, Social Media, Team Building
Education
Florida State University - College of Business 2006 — 2009
Finance, Finance, General
Florida State University 2005 — 2009
BS, Finance
One Call Care Management May 2015 - Present
Hill Top Productions, Inc. February 2011 - Present
ADT Security Services March 2002 - May 2015
Broadcast Music, Inc. December 2004 - July 2014
First Lady Productions,Inc. March 2007 - May 2010
First Lady Productions, Inc June 2007 - April 2010
Bethel Baptist Inst. Church 1997 - 2004
Skills
Payroll, Training, Human Resources, Customer Service, Hiring, Microsoft Excel, Access, Call Centers, Microsoft Office, HR Policies, Background Checks, HRIS, Business, Problem Solving, Accountability, Music Production, Oracle E-Business Suite, Web Design, Accounts Receivable, Ad Hoc Reporting, Auditing, Music, Payroll Taxes, Ceridian, Technical Presentations, Accounts Payable, 10 Key, Self-starter, Entrepreneurship, Key Performance..., Diversity, Pay for Performance, Data Analysis, Web Analytics, Pro Tools, Studio Recording, Logic Pro, Coaching, Fast Learner, Motivational Speaking, Project Planning, Macro, Database Design, Financial Analysis, Team Building, ADP Payroll, MS Excel Pivot Tables, Payroll Administration, Paychex, Multi-state Payroll...
Education
Columbia College 2011 — 2014
Associate of Science (A.S.), Business Administration, Management and Operations
Advanced career Training 2001 — 2002
Diploma, Computer Systems Networking and Telecommunications
Ribault High School 1992 — 1996
High School Diploma
One Call Care Management October 2014 - Present
One Call Care Management April 2014 - October 2014
One Call Care Management April 2013 - April 2014
Hospital Corporation of America - Specialty Hospital Jacksonville December 2012 - April 2013
Anytime Fitness February 2011 - December 2012
Tallahassee Memorial Healthcare May 2011 - October 2011
Hospital Corporation of America - Capital Regional Medical Center August 2011 - August 2011
Green Star Nursery May 2000 - August 2011
Skills
Health, Fitness, Nutrition, Cpr Certified, Wellness, Personal Training, Exercise Physiology, Customer Service
Education
Florida State University 2006 — 2011
Bachelors of Science, Exercise Science
Jefferson County High School 2002 — 2006
High School Diploma
One Call Care Management January 2014 - Present
One Call Care Management January 2012 - January 2014
Novartis March 2006 - October 2010
Baxter Healthcare February 2003 - November 2004
Equiserve LLC February 2001 - February 2002
Federal Reserve Bank of New York June 1997 - February 2001
Skills
Leadership, Process Improvement, Managed Care, Pharmaceutical Industry, Pricing, Healthcare, Cross-functional Team..., Sales Operations, Data Analysis, Sales, Pricing Strategy, Financial Modeling, Financial Analysis, Accounting, Contract Negotiation, Contract Management, Team Leadership, Program Management, SAP, Finance, Forecasting, Pharmaceutics, Regulatory Compliance, Data / Trend Analysis, Healthcare Pricing, SOX / SOP Auditing, Contract Administration, State Fee Schedules, Regulatory Research, Pharmaceutical, Government Reporting, Market Share Analysis, GPO’s / LTC’s, Federal Reserve..., Medicare Part D, Commercial Contracts, Variance Analysis, Key Account Management, Management Reporting, Healthcare Finance, Management Presentations, Workers Compensation, SAP R/3, Phoenix & ROSS Systems
Education
New Jersey City University
Bachelor's Degree, Business Administration Concentration Marketing
County College of Morris
Negotiating and Contract Management Course
AVO Transportation & Language Solutions June 2015 - Present
PsychGroup April 2014 - Present
One Call Care Management June 2007 - April 2014
STOPS,Inc. September 2007 - June 2013
UPS Supply Chain Solutions January 2001 - September 2007
Skills
Workforce Management, Operations Management, Cost Control, Microsoft Office, Call Center..., Manage Client..., Provider Network..., Workers Compensation, Purchasing, Leadership, Logistics, Offshore Management, Strategy, Provider Relations, Insurance, Purchasing Negotiation, Event Planning, Service Operations, Health Insurance, Claim, Customer Service, Change Management, Management, Quality Assurance, Process Improvement, Training, Team Building, Strategic Planning
Education
Barry University
Brevard Community College
One Call Care Management October 2014 - Present
One Call Care Management March 2011 - Present
MSC Care Management January 2011 - March 2011
MSC Care Management October 2008 - January 2011
MSC Care Management July 2006 - October 2008
MSC Care Management July 2002 - September 2006
Skills
Account Management, Medical Devices, Team Leadership, Healthcare, Process Improvement, Sales, Sales Management, Insurance, Customer Service, Management, Managed Care, Team Building, Strategic Planning, Leadership, New Business Development, Training
Education
Bishop Kenny High School 1992 — 1996
Florida Community College at Jacksonville
Finkle Trucking July 2015 - Present
Innovate Logistics March 2014 - April 2015
Solstice Sunglasses October 2013 - February 2014
One Call Care Management May 2010 - September 2013
Life Cell August 2009 - February 2010
New York City Police Department January 2005 - August 2007
U.S. Coast Guard May 1996 - August 2004
TD WaterHouse Sec. January 1998 - July 2004
Skills
Microsoft Word, Outlook, Customer Service, Microsoft Office, Leadership, Microsoft Excel, PowerPoint, Team Building, English, Windows, Employee Training, Healthcare, Hospitals, Software Documentation, Time Management, Management, Photoshop, Data Analysis, Data Entry, Sales Operations, Process Improvement, Merchandising, Notory Public New Jersey
Education
Berdan Institute 2008 — 2009
Certification, Biotechnology
Gibbs College 2002 — 2004
Associate's degree, Visual Communications
One Call Care Management December 2008 - Present
Skills
Onboarding, Employee Benefits, Benefits Administration, FMLA, Labor Relations, Employee Relations, HR Policies, Job Descriptions, Talent Management, Employee Engagement, Human Resources, Training, Organizational..., Hiring, Team Building, Employee Recognition, ADP Payroll
Education
Florida Atlantic University
BA, Human Resources Management
Health Net (cognizant Technology Solutions) September 2014 - Present
Agilespan Advisory June 2003 - Present
PDMA - SoCal Chapter February 2012 - Present
One Call Care Management September 2013 - November 2013
Covenant Care February 2013 - May 2013
Life Technologies August 2012 - October 2012
Mitchell International January 2012 - May 2012
Quest Software January 2011 - June 2011
Amazon September 2010 - January 2011
CKE Restaurants November 2005 - June 2007
Skills
SDLC, Business Intelligence, Integration, Requirements Analysis, Software Project..., Enterprise Architecture, Business Analysis, ERP, PMO, MS Project, T-SQL, PMP, SSIS, Six Sigma, Databases, Enterprise Software, Systems Analysis, Web Applications, Requirements Gathering, Business Process, Analysis, Management, Project Management, Change Management, Oracle, PMI, OLAP, Training, Data Mapping, OLTP, Dimension, Modeling, Procedural, Portals, Cross-functional Team..., Visio, E-commerce, IT Management, Resource Management, Cloud Computing, SFDC(Salesforce.com), SharePoint, Business Intelligence..., Rally, SSRS, Jive, Documentation, FACTS, Gap Analysis, Software Documentation
Education
Cheyney University of Pennsylvania
BS, Comp Sci, Math
Government College University, Lahore
BSc, Mathematics A and B, Physics
Widener University
MBA
One Call Care Management March 2015 - Present
VA Greater Los Angeles Healthcare System January 2014 - December 2014
Student Health Administration Club CSUSB September 2012 - June 2013
University Enterprises Corporation, Institute of Applied Research March 2013 - May 2013
Arrowhead Regional Medical Center January 2013 - March 2013
Sam's Club July 2012 - December 2012
CSUSB October 2010 - June 2012
CSUSB October 2009 - March 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Student Development, Fundraising, Public Speaking, Nonprofits, Healthcare, Community Outreach, Leadership, Program Management, Sales, Data Analysis, Data Entry, PowerPoint, Time Management, Event Planning, Leadership Development
Education
California State University-Northridge 2013 — 2015
Master of Science (M.S.), Health/Health Care Administration/Management
California State University-San Bernardino 2008 — 2013
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Adecco Group June 2012 - Present
United States Marine Corps July 2004 - July 2012
One Call Care Management March 2011 - June 2012
Tyco International April 2010 - December 2010
U.S. Department of Labor October 2009 - April 2010
U.S. Department of Labor June 2009 - October 2009
ING August 2007 - May 2009
ING August 2006 - August 2007
Skills
Auditing, Sarbanes-Oxley Act, Leadership, Analysis, Access, Process Improvement, Financial Accounting, PowerPoint, Visio, Data Analysis, Business Process..., Financial Modeling, Corporate Finance, Six Sigma, Variance Analysis, Process Engineering, Microsoft Excel, Financial Analysis, Finance, Microsoft Office, PeopleSoft, Operations Management, Insurance, Account Reconciliation, Accounting, Business Analysis, Payroll, Project Planning, General Ledger, Management Consulting, US GAAP, Budgets, Internal Controls, Financial Reporting, Microsoft Word, Financial Audits, Strategic Planning, Outlook, Cost Accounting, Team Leadership, Accounts Receivable, Advance Technical Skills, Strong Financial..., Passionate drive for..., Microsoft Word, Excel,..., Oracle, Remedy ARS,..., Languages: C++, Java..., Adobe Acrobat, Crystal..., MDSS2, GIBBS, SPSS,..., Scrum
Education
Cornell University 2011 — 2012
Graduate Certificate, Financial Management
University of Phoenix 2007 — 2011
BSB/BS.Acc, Business Accounting
The United States Army Transportation Academy 2005 — 2005
Diploma, Transportation Management
Embry-Riddle Aeronautical University
Master of Engineering (MEng), Engineering/Industrial Management
One Call Care Management 2005 - Present
Coventry / First Health / CNA / Claims Administration Corp/ Mail Handlers Benefit Plan 1995 - 2005
Dator / REACT Corp 1988 - 1994
IBM 1987 - 1988
Prior industries 1980 - 1988
Skills
Workers Compensation, Talent Acquisition, Talent Management, Employee Benefits, Employee Engagement, Recruiting, Training & Development, Total Rewards Strategies, HRIS, Payroll, Organizational..., Organizational..., Human Resources, Employee Relations, Employment Law, Healthcare Industry, Real Estate, Banking, Sugar, Precious Metals, Market Research, Medical Billing, Writing, Refined Products
Education
University of Phoenix 1999 — 2001
MA, Organizational Management
State University of New York at New Paltz 1986 — 1987
BA, Organizational Communication
Dutchess Community College 1984 — 1986
AS, Communications & Media Arts
One Call Care Management February 2015 - Present
Family Foundations of Northeast Florida 1994 - Present
New Management Services, LLC October 2013 - January 2015
New Management Services, LLC January 2005 - October 2013
FIS - Fidelity Information Services March 2002 - August 2004
CitiStreet 2000 - 2002
Blue Cross Blue Shield of Florida 1990 - 2000
Laventhol & Horwath 1987 - 1990
Skills
Contract Negotiation, Vendor Relations, Contract Management, Financial Management, Change Leadership, Operational Risk..., Contract Compliance, Vendor Management, Operations Management, Employee Development, Budget Development, Program Management, IT Operations, IT Management, Risk Management, Change Management, Project Management, Managerial Finance, Team Building, Management, Budgets, PMO, Governance, Cross-functional Team..., Leadership, Outsourcing, Training, Strategic Planning, Process Improvement, Strategy, Information Technology
Education
University of Tennessee-Knoxville - College of Business Administration
BS, Finance
One Call Care Management November 2006 - Present
AFAA 1990 - Present
One Call Care Management 2006 - 2013
ZoneCare USA November 2006 - July 2009
ZoneCare USA 2006 - 2009
Aetna March 2005 - March 2006
Broadspire Inc September 2003 - March 2005
Johnson & Johnson 1999 - 2004
Skills
Pilates, Fitness, Lifestyle, Applicant Tracking..., Human Resources, Recruiting, Employee Relations, Nutrition, Personal Training, New Hire Orientations, Training, Employee Benefits, Sourcing, Policy, Talent Acquisition, Benefits Administration, Interviews, Strength Training, Employee Wellness, Hiring, Customer Service, Wellness, Healthcare, Coaching, Succession Planning, Management
Education
US Coast Guard Academy 1995 — 1996
Athletic Training
Central Connecticut State University 1991 — 1995
Bachelor of Science, Athletic Training
Considering new ventures September 2014 - Present
One Call Care Management June 2008 - August 2014
Coram CVS/specialty infusion services 2002 - 2008
Health Care Partners 1996 - 2001
ARAMARK Refreshment Services 1987 - 1995
Skills
Healthcare, Managed Care, Process Improvement, Strategic Planning, Medicaid, Hospitals, Medicare, Critical Thinking, Applied Reasoning, Empathy, Energize, Compassion, Sales
Education
University of Southern California - Marshall School of Business 1991 — 1993
MBA, Executive Program
Florida International University 1983 — 1985
Bachelor's Degree, Hospitality Administration/Management
Miami Dade College 1980 — 1983
Associate's Degree, with Highest Honors
One Call Care Management February 2015 - Present
One Call Care Management December 2013 - March 2015
MSC Care Management April 2012 - December 2013
CSX Transportation Intermodal November 2010 - April 2012
United States Navy January 1999 - December 2009
Skills
Navy, Aircraft, Data Entry, Electronics, Inspection, Flights, Analysis, Aviation, Container, Leadership, Training, Outlook, HIPAA, Security Clearance, Medical Terminology, Strategic Planning, Supervisory Skills, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Public Speaking, Management, Customer Satisfaction, Data Analysis, Team Leadership, Cold Calling
Education
Southern New Hampshire University 2013 — 2015
Master of Science (MS), Industrial and Organizational Psychology
University of Phoenix-Jacksonville Campus 2011 — 2013
Bachelors, Psychology
Florida State College at Jacksonville 2007 — 2009
AA, General Studies
One Call Care Management January 2013 - Present
Life Care Centers of Jacksonville August 2011 - August 2012
Doctor's Lake Healthcare July 2010 - August 2011
The Terrace at Fleming Island December 2008 - July 2010
Mueller Industries, Inc November 2007 - November 2008
St. Augustine Surgery Center October 2006 - October 2007
Palm Garden of Jacksonville February 2006 - October 2006
HCR Manor care August 2002 - February 2006
ICON Laser Eye Clinic September 2000 - August 2002
Skills
Healthcare, HIPAA, Hospitals, Healthcare Management, EMR, EHR, Medical Terminology, Healthcare Consulting, Home Care, Nursing, Medical Coding, Epic Systems, Medical Records, Patient Safety, Meditech, Physicians, Revenue Cycle, Healthcare Information...
Education
Florida Community College at Jacksonville 2004 — 2004
Business Administration and Management, General
One Call Care Management January 2015 - Present
One Call Care Management March 2013 - January 2015
Cady & Cady Studios May 2009 - October 2013
Skate Station Funworks May 2005 - February 2013
Skills
Marketing, Event Management, Social Media Marketing, Public Relations, Advertising, Event Planning, Customer Service, Leadership, Team Building, Strategic Planning, Microsoft Word, Management, New Business Development, PowerPoint, Sales, Social Networking
Education
Colorado Christian University 2014 — 2016
Associate's degree, Music Ministry
Florida Community College at Jacksonville 2006 — 2010
AA, Business Administration
University of North Florida - College of Business Administration
One Call Care Management July 2015 - Present
One Call Care Management September 2014 - Present
One Call Care Management April 2013 - September 2014
One Call Care Management June 2012 - April 2013
MSC Care Management November 2010 - June 2012
MSC Care Management December 2009 - November 2010
Skills
Leadership, Healthcare, Sales, Customer Service, Problem Solving, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Data Analysis, Process Improvement, Negotiation, Outlook, Team Building, Research, Time Management, Customer Satisfaction, Sales Operations
Education
Florida State University 2005 — 2009
Sociology, Business, Communication
Paxon School for Advanced Studies
High School Diploma
Contra Costa County May 2015 - Present
Language World Services, Inc. August 2014 - Present
One Call Care Management January 2015 - May 2015
Syntex Global October 2014 - May 2015
Lawyers' Committee for Civil Rights of the San Francisco Bay Area May 2012 - May 2015
Tenants Together January 2013 - February 2015
Canal Alliance February 2013 - July 2014
Escobar Motors Inc. January 2002 - December 2011
Wells Fargo June 1995 - November 1998
Sprint July 1993 - June 1995
Skills
Customer Service, Translation, Community Outreach, Spanish, Legal Translation, Simultaneous..., Consecutive..., Technical Translation, Research, Spanish Translator, Sight Interpreting, Spanish-English, Conference Interpreting, Management, Public Speaking, Interpreting, Nonprofits, Proofreading, CAT Translation, Customer Acquisition, Telephone Skills, Telephone Interviewing, Retail Sales, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Localization, Multicultural Marketing, Cross-cultural..., Cross-cultural Education, Cross-cultural Teams, Dropbox, Intercultural..., Editing, Foreign Languages, Social Media, Marketing Strategy, English
Education
John F. Kennedy University 2015 — 2018
Bachelor of Arts (B.A.), Legal Studies, General
Berkeley City College 2014 — 2015
Associate of Arts (A.A.), Communication and Media Studies
Laney College 2013 — 2014
Legal Studies, Language Interpretation and Translation
Berkeley City College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Behavioral Sciences
Berkeley City College 2012 — 2014
Associate of Arts (A.A.), Spanish Language and Literature
One Call Care Management November 2011 - Present
At&t June 2009 - August 2011
T-Mobile December 2005 - September 2008
Skills
Customer Service, Workers Compensation, Healthcare, Employee Relations, MS Office Suite 2010, Sales, Social Media, Computer Proficiency, Training, Communication Skills, Hospitals, Account Management, Strategic Planning, Cold Calling, Leadership, Microsoft Office, Healthcare Management, Team Building, Management, Process Improvement, Customer Satisfaction
Education
Virginia College-Jacksonville 2015 — 2017
Network Engineering, Computer Systems Networking and Telecommunications
Florida State College at Jacksonville 2003 — 2005
Business Administration and Management, General
Jacksonville University 2002 — 2003
Information Technology
Duncan U Fletcher Senior High 1998 — 2002
diploma, Honors and Advanced Placement, 3.8
GAF December 2014 - Present
One Call Care Management October 2013 - Present
Roanwell Corporation January 2012 - October 2013
Outback Steakhouse March 2007 - January 2012
DGM4Parts May 2009 - December 2011
Skills
Time Management, Inventory Management, Purchasing, Sales, Leadership, Operations Management, Inventory Control, Customer Service, Customer Satisfaction, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Food & Beverage, Call Centers, Phone Etiquette, HIPAA
Education
Montclair State University 2005 — 2009
Bachelor of Science (BS), Health and Physical Education/Fitness
County College of Morris 2003 — 2005
Kinesiology and Exercise Science
One Call Care Management January 2012 - Present
KeHE Distributors Inc May 2011 - January 2012
HandUp Congo, Inc. February 2010 - January 2012
Skills
Contract Negotiation, Securities Regulation, Litigation, Mergers, Mergers & Acquisitions, Workers Compensation, Corporate Law, Corporate Governance
Education
Florida State University College of Law 2006 — 2009
Doctor of Law (JD)
Florida State University 2002 — 2006
Bachelor of Science (BS), International Business
One Call Care Management April 2014 - Present
One Call Care Management August 2013 - April 2014
Storm of the Century Music August 2009 - March 2014
One Call Care Management May 2013 - August 2013
One Call Care Management March 2012 - May 2013
Geneva Presbyterian Church August 2010 - March 2013
Morton's The Steakhouse June 2009 - February 2012
Florida State University February 2008 - May 2009
Renegade State Records/MEISA August 2007 - April 2009
Clear Channel Radio May 2008 - August 2008
Skills
Songwriting, Music, Leadership, Singing, Event Management, Customer Service, Pro Tools, Event Planning, Sales, Band, Music Production, Marketing, Songs, Sound, Team Building, Strategic Planning, Healthcare, Training, Process Improvement, Contract Negotiation
Education
Florida State University 2005 — 2009
BA Commercial Music, Music Business
One Call Care Management July 2006 - Present
Skills
Outlook, Microsoft Excel, Budgets, Microsoft Word, Customer Service, Accounts Receivable, Healthcare, PowerPoint, Microsoft Office, Accounting, Accounts Payable, Financial Reporting, Strategic Planning, Managed Care, Process Improvement, General Ledger, Medicare, Financial Analysis, Access, Auditing
Education
Edward Waters College 1999 — 2003
Bachelor of Arts (B.A.), Psychology
One Call Care Management October 1999 - Present
MedQuest Associates June 1999 - October 2004
New Hanover Regional Medical Center August 1994 - April 1999
Huntington Health Care Rehabilitation and Retirement Center February 1991 - July 1994
Skills
Process Improvement, Managed Care, Healthcare, Insurance, Team Building, Employee Benefits, Strategic Planning, Leadership, Medicare, Account Management, Cross-functional Team..., Health Insurance, Contract Negotiation, Performance Management, Sales, Change Management, Employee Relations, Management, Workers Compensation, Leadership Development, Operations Management, Vendor Management, Program Management, Training, Strategy, Talent Acquisition, Team Leadership, Talent Management, Start-ups, Personnel Management, Call Centers, Project Management, Customer Service
Education
Appalachian State University 1986 — 1990
BS, Psychology
Century 21 M&M and Associates December 2014 - Present
One Call Care Management November 2013 - February 2015
Abbott April 2006 - October 2013
Enterprise Rent-A-Car Corporation January 2005 - April 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Communication, Team Leadership, Leadership Development, Training, Account Management, Healthcare, Insurance, Leadership, Managed Care, Marketing, New Business Development, Pharmaceutical Industry, Pharmaceutical Sales, Sales, Sales Management, Sales Operations, Strategic Planning, Team Building
Education
California State University
Bachelor of Arts, Physical Education
California State University Stanislaus 2001 — 2003
Bachelor of Arts (B.A.), Kinesiology and Exercise Science
FIS July 2014 - Present
One Call Care Management April 2013 - June 2014
Dixon Hughes Goodman LLP November 2011 - April 2013
New Generation Biofuels Holdings, Inc July 2009 - November 2011
Ajilon Finance January 2009 - May 2009
Radiology Corporation of America, Inc May 2008 - January 2009
Radiology Corporation of America, Inc. November 2006 - May 2008
2004-2006Ernst & Young, LLP January 2004 - September 2006
Divine, Blalock, Martin January 2001 - January 2002
Skills
General Ledger, Accounts Payable, Accounting, Account Reconciliation, Auditing, Internal Controls, Accounts Receivable, Fixed Assets, Financial Statements, Variance Analysis, Journal Entries
Education
Florida State University 1996 — 2000
Bachelor of Science, Accounting & Finance
Florida State University 1996 — 2000
B.S, Accounting and Finance
One Call Care Management June 2013 - Present
One Call Medical February 2012 - Present
One Call Medical August 2005 - February 2012
YWCA Plainfield/North Plainfield 2001 - 2003
Skills
Employee Relations, Project Management, Coaching, Leadership Development, Budget, Insurance, Customer Service, Process Improvement, Call Center, Microsoft Office, Claim, Business Analysis, Strategic Planning, Sales Management, Sales, Budgets, Marketing, Marketing Strategy, Business Process..., Leadership, Management Consulting, Vendor Management, Healthcare, Management, CRM, Team Building
Education
Centenary College 2010 — 2012
Master of Business Administration (MBA), General Management/Business
Lincoln University 1997 — 2001
Bachelor of Arts, Computer Science
Bronx Science 1993 — 1997
High School Diploma
One Call Care Management September 2005 - Present
First Health 1999 - 2005
Skills
Talent Acquisition, Employee Relations, Applicant Tracking..., Human Resources, Recruiting, Talent Management, Sourcing, Team Building, HR Policies, Technical Recruiting, Employee Benefits, Onboarding, Workforce Planning, HRIS, Deferred Compensation, Performance Management, Employee Engagement, Personnel Management, Benefits Administration
Education
Florida State College at Jacksonville
One Call Care Management April 2012 - Present
MSC Care Management June 2010 - April 2012
HCA September 2009 - June 2010
MED3000 July 2007 - September 2009
Sandy Sansing Automotive Group December 2004 - July 2007
Skills
Process Improvement, Forecasting, Leadership, Management, Access, Healthcare, Budgets, Financial Analysis, Sales Operations, Strategic Planning, Workers Compensation, Operations Management, Sales Management, Managed Care, Visual Basic, Strategy
Education
East Carolina University - College of Business 2010 — 2011
MBA, Health Care Management
University of West Florida 2002 — 2006
BSBA, Accounting, Finance
One Call Care Management October 2013 - Present
Dunkin Donuts September 2008 - October 2013
1800TVCREWS March 2012 - August 2012
All the Hits Q100 September 2011 - December 2011
CW Atlanta October 2010 - December 2010
Dairy Queen April 2008 - June 2008
Skills
Avid, Final Cut Pro, Microsoft Office, Photoshop, Illustrator, Flash, Dreamweaver, Nuke, Creative Writing, Advertising, Video Editing, Television, Film
Education
Art Institute of Atlanta 2008 — 2011
Bachelor's Degree of Fine Arts, Digital Filmmaking/ Video Production
Art Instutite of Atlanta 2008 — 2011
Bachelor's degree, Digital Filmmaking/ Video Production, 3.2 GPA
One Call Care Management 2012 - Present
West Waters Family Dentistry October 2010 - April 2013
Skills
Dental Care, Microsoft Word, Microsoft Excel, Insurance, Workers Compensation, Claim, HIPAA, Medicaid, PPO, PowerPoint, Outlook, Invoicing, Cpr Certified
Education
Southwest Florida College 2013 — 2015
Bachelor's degree, Public Administration
Concorde Career Institute-Tampa 2010 — 2010
Diploma, Dental Assisting/Assistant
Southwest Florida College 2007 — 2009
Associate's degree, Criminal Justice/Law Enforcement Administration
One Call Care Management June 2015 - Present
Skills
Pro Tools, Music, Music Production, Audio Engineering, Logic Pro, Recording, Mastering, Sound, Customer Service, Sound Design, MIDI, Mobile Technology, Sales, Retail, Cellular Communications, Mobile Devices, Mobile Communications, Music Industry
Education
College of the Canyons
Business Administration, Management and Operations
Los Angeles Recording School 2011 — 2012
Associate’s Degree, Audio Engineering
One Call Care Management November 2013 - July 2014
Mckesson/PSS dispensing company April 2012 - November 2013
Coding and Billing October 2010 - March 2012
San Jose Clinic June 2007 - October 2010
St Johns Seafood and Steaks January 1995 - January 2003
Skills
Payroll, Invoicing, Medical Coding, Accounting, Accounts Payable, QuickBooks, General Ledger, Financial Reporting, Bookkeeping, Journal Entries, Medical Compliance, Software Documentation, Data Entry, Medicare, Medicaid, Management, HIPAA, Medical Billing, EHR, Insurance, Outlook, Spreadsheets, Healthcare Information..., EMR, Microsoft Excel, Healthcare Management, Healthcare, Claim, Customer Service, Leadership, Hospitals, Process Improvement, CPT, Team Leadership, Revenue Cycle Management, Human Resources, Microsoft Word, Medical Terminology, Healthcare Industry, Team Building, Time Management, ICD-9, HCPCS, Research, Compliance, Direct Patient Care, Medication..., Topical Medication, Revenue Cycle
Education
Jacksonville University 2005 — 2006
Not completed, Nursing Education
Florida State College at Jacksonville 2003 — 2005
Associate of Arts (AA), AA
One Call Care Management July 2015 - Present
The Safariland Group February 2014 - April 2015
The Safariland Group June 2010 - February 2014
Winn-Dixie Stores, Inc. June 2008 - June 2010
Winn Dixie Stores, Inc. March 2007 - June 2008
Winn-Dixie Stores, Inc. May 2006 - March 2007
Winn Dixie Stores, Inc. December 2005 - May 2006
Skills
Marketing Communications, Advertising, Marketing Strategy, Digital Marketing, Brand Management, Public Relations, Leadership, Social Media, Strategic Planning, Budgets, Creative Direction, Event Planning, Sales, Training, Corporate Communications, Trade Shows, Market Planning, Marketing, Online Marketing, Blogging, Brand Development, Facebook, Product Marketing, Market Research, Event Management, Social Networking, Social Media Marketing, Email Marketing, Business Planning, Program Management, Web Development, Sponsorship, Team Management, Promotions, Internal Communications, Community Development, SEO, Database Administration, Fundraising, Copywriting, Website Development, Product Lifecycle..., Organization, Community Relations, Management, Cross-functional Team..., Team Building
Education
The Washington Center for Internships and Academic Seminars 2005 — 2005
Academic Internship Semester, United States Environmental Protection Agency
Florida State University 2003 — 2005
Bachelors, Advertising and English
North Florida Community College 2002 — 2003
Associates, General
PoliticAd Media April 2014 - Present
Spark Networks (ChristianMingle.com) May 2014 - May 2015
Lin Digital May 2013 - February 2014
Advertise.com December 2008 - April 2013
One Call Care Management February 2008 - November 2008
Blue Shield of California September 2003 - March 2006
WellPoint December 2002 - April 2003
Chase February 2001 - December 2002
U.S. Census Bureau September 1999 - March 2000
Skills
PPC, CPL, SEM, Online Advertising, Online Marketing, Ad Networks, Display Advertising, Affiliate Marketing, Online Lead Generation, Advertising, Lead Generation, Marketing, Media Buying, Sales, Email Marketing, Web Marketing, Keyword Advertising, Business Performance..., Search Advertising, Mobile Marketing, Business Development, Advertising Sales, Mobile Advertising, Digital Marketing, Contextual Advertising, Account Management, New Business Development, Marketing Strategy, Performance Based..., Social Media Marketing, SEO, Web Analytics, Affiliate Networks, E-commerce, Social Networking, Ad Serving, Behavioral Targeting, Customer Acquisition, Digital Media, Salesforce.com, Media Planning, Social Media, Google Adwords, Digital Strategy, Affiliate Management, Local Advertising, Retargeting, comScore, Advertising Operations, Cold Calling
Education
Arizona State University
Bachelor's Degree, Political Science, 3.5 GPA
One Call Care Management May 2011 - Present
St. Vincent's HealthCare June 2000 - May 2011
Skills
Customer Service, Team Building, Public Speaking, Customer Satisfaction, Time Management, Leadership, Management, Strategic Planning, Microsoft Excel, Sales, Training, Healthcare, Healthcare Management, Managed Care, Outlook, Microsoft Word, Hospitals, Process Improvement, Health Information...
Education
Florida State College at Jacksonville
Georgia State University August 2015 - Present
Appen Newspapers March 2013 - January 2015
One Call Care Management January 2014 - December 2014
Johnny's Pizza November 2010 - January 2014
AllThingsHealing.com October 2011 - January 2012
Skills
Journalism, Facebook, Social Media, Storytelling, Research, AP Style, Feature Articles, News Writing, Creative Writing, InDesign, Photography, Proofreading, Newsletters, Online Journalism, Audacity, Final Cut Pro, Editorial, Public Relations
Education
Georgia State University 2015 — 2016
Master of Arts (MA), Communication and Media Studies
Georgia State University 2008 — 2012
Bachelor of Arts (BA), Journalism, 3.68
One Call Care Management September 2008 - August 2015
Space Coast Real Estate and Mortgage Company 2004 - 2008
Synergy Networks 2003 - 2004
G4 Communication 2002 - 2003
Flextronics 1999 - 2002
Skills
Leadership, Management, Team Building, Team Development, Provider Network..., Operations Management, Contract Negotiation, Cost Reduction, Data Analysis, Negotiation, Business Analysis, Microsoft Office, Strategy, Team Leadership, Process Improvement, Strategic Planning
Education
Franklin Pierce University 2000 — 2003
Bachelor’s Degree, Computer Science
One Call Care Management July 2014 - Present
Florida Cancer Specialists December 2012 - April 2014
Skills
Medical Billing, EMR, Healthcare, Hospitals, Revenue Cycle, Surgery, Healthcare Information..., Oncology, Microsoft Excel, Public Speaking, Internal Medicine, Treatment, Medical Terminology, Practice Management, HIPAA, Patient Education, Medicare, Radiology, Medical Imaging, Medicaid, Outlook, Training, Accounts Receivable, Time Management, Process Improvement, Administrative..., Management, Healthcare Management, Team Building, Leadership, Customer Service, Marketing, Strategic Planning
Education
Daytona College 2000 — 2002
Surgical Technology/Technologist
American High School
High School Diploma
Seminole State
One Call Care Management July 2006 - Present
NotifyMD May 2005 - July 2006
St. Vincent's HealthCare April 2004 - March 2005
Skills
Microsoft Office Xp, Organizing, Excel, PowerPoint, Access, Word, Workers Compensation, Healthcare, Managed Care, Team Leadership, SharePoint, Payroll, Process Improvement, Quality Assurance, Salesforce.com, Outlook, Healthcare Management, Medicare, Sales, Microsoft Excel, Healthcare Information..., Microsoft Word, Hospitals, Microsoft Office, Visio, Recruiting, Strategic Planning, Windows 7, Account Management, Analysis, Data Analysis, Medicaid, Process Scheduler, Durable Medical..., Teamwork, Insurance, Employee Benefits, Customer Service, Software Documentation, Health Insurance, Training, HIPAA, Workers' Compensation..., Nursing, Leadership, Provider Relations, Team Building, Healthcare Industry, Windows, Medical Devices
Education
Florida Community College at Jacksonville
One Call Care Management August 2013 - Present
Liberty Mutual Insurance December 2011 - March 2013
Liberty Mutual Insurance October 2008 - December 2011
Liberty Mutual Insurance May 2007 - October 2008
Concentra August 2006 - May 2007
Skills
Insurance, Workers Compensation, Property & Casualty..., Claim, Claims Management, Underwriting, Commercial Insurance, Liability, Health Insurance, Life Insurance, Casualty, General Insurance
Education
Essex County College 1998 — 2001
Associate's degree, Criminal Justice and Corrections
Risk Management
One Call Care Management July 2015 - Present
Quality In Motion Consulting June 2011 - Present
USA Triathlon July 2009 - Present
Skills
Business Process, Project Management, Agile Methodologies, Product Management, Six Sigma, Process Improvement, Change Management, CRM, Solution Architecture, Leadership, HTML, Continuous Improvement, Management, Agile Project Management, Quality Assurance, Software Development, SEO, VBA, Web Design, SQL, Requirements Analysis, Training, Vendor Management, Black Belt, VB.NET, CSS, Business Process Design, Rules Engines, Web Development, SDLC, Business Analysis, SharePoint, Program Management, Data Analysis, Financial Modeling, Process Automation, Proposal Writing, Agile Web Development, Business Continuity..., Outsourcing, Business Process..., Visio, Consulting, Disaster Recovery, Integration, Project Portfolio..., Requirements Gathering, Business Intelligence, Certified Scrum Master..., SharePoint...
Education
Dickinson College 1996 — 1998
Florida State College at Jacksonville 1990 — 2008
Ed White High School 1985 — 1988
One Call Care Management October 2014 - Present
Colonial Pipeline Company October 2013 - October 2014
Oxbow July 2012 - September 2013
Air Serv Corporation August 2011 - July 2012
Skills
Forecasting, Financial Modeling, Financial Analysis, Variance Analysis, Financial Reporting, Microsoft Excel, Essbase, US GAAP, Sarbanes-Oxley Act, Process Improvement, SEC filings, Analysis, Accounting, GAAP, Cash Flow, Corporate Finance
Education
Florida State University - College of Business 2006 — 2010
Bachelor of Science, Finance
Outfront Media January 2015 - Present
One Call Care Management June 2007 - December 2014
The Baker Companies July 2004 - June 2007
Konica Minolta Business Solutions U.S.A., Inc. March 2004 - July 2004
Sony Electronics March 2000 - March 2004
PricewaterhouseCoopers 1997 - 2000
PricewaterhouseCoopers 1996 - 1997
US Navy September 1985 - September 1991
Skills
Management, Leadership, Budgets, Expense Management, Finance System..., Accounts Payable, General Ledger, Accounts Receivable, Auditing, Financial Analysis, Microsoft Office, Accounting, Variance Analysis
Education
Centenary College 2007 — 2009
MBA, Business Administration
Manhattan College 1991 — 1996
BS, Accounting and Finance
Comsewogue
One Call Care Management April 2013 - Present
Comcast January 2008 - September 2012
Comcast August 1990 - September 2012
Office of Comptroller, State of Florida November 1988 - April 1990
Capitol City National Bank, Tallahassee January 1984 - August 1988
Marine State Bank, Tallahassee, FL March 1979 - January 1984
Skills
Multi Tasking, Leadership, Always Punctual, Communication, PowerPoint, Microsoft Excel, Highly Dedicated, Close Attention to..., Problem Solving, Cable Television, VOD, PRI, Time Management, Auditing, Banking, Customer Satisfaction
Education
University of Phoenix-Jacksonville Campus 2003 — 2007
Bachelor's of Science BSB/M, Business Management
Tallahassee Community College 1984 — 1986
General Studies
Gulf Coast Community College 1977 — 1978
General Studies
Jean Ribault Sr. High 1974 — 1977
Diploma, General Studies
THE NET-A-PORTER GROUP May 2015 - Present
One Call Care Management February 2012 - May 2015
One Call Care Management November 2009 - March 2012
One Call Care Management March 2007 - November 2009
One Call Care Management September 2006 - March 2007
Skills
Call Centers, Process Improvement, Quality Assurance, Customer Service, Sales Management, Sales Operations, Customer Satisfaction, Workforce Management, Employee Training, Corporate Recruiting, Talent Acquisition, Recruiting, Hiring, Customer Experience, Training, Leadership Development, Marketing, Team Building, Workers Compensation, Team Leadership, Coaching, Claim, Telecommunications, Training Delivery, Provider Relations, Contact Centers, Employee Engagement, HIPAA, Organizational..., Microsoft Excel, Leadership, PowerPoint, Cross-functional Team..., Healthcare, Sourcing, Outlook, Employee Relations, Software Documentation, Management, Program Management, Program Development, Workers' Compensation..., Account Management, Insurance, Microsoft Word, Social Media, Sales
Education
East Stroudsburg University of Pennsylvania 2002 — 2006
Sociology, Criminal Justice/Police Science
William Paterson University of New Jersey
Aetna June 2015 - Present
Cracker Barrel October 2004 - Present
One Call Care Management June 2013 - May 2015
Brooks Rehabilitation January 2013 - April 2013
Skills
Customer Service, Research, Human Resources, Time Management, Social Media, Data Entry, Healthcare, Leadership, Outlook, Training, Team Building, Coaching, Microsoft Word, Microsoft Excel, Teamwork, PowerPoint
Education
University of North Florida 2011 — 2013
BHA, Health/Health Care Administration/Management
Florida Community College at Jacksonville 2007 — 2011
Associate's degree, General Studies
inVentiv Health Clinical June 2015 - Present
Accurate Tax Management Corp. October 2011 - June 2015
One Call Care Management October 1998 - October 2003
American Health Network March 1998 - September 1998
Indiana ProHealth Network January 1997 - January 1998
Indiana ProHealth Network January 1996 - January 1997
Indiana ProHealth Network January 1995 - January 1996
Skills
Data Analysis, Leadership, Microsoft Excel, PowerPoint, Team Building, Project Management, Team Leadership, Healthcare Management, Employee Training, Program Management
Education
Ball State University 1989 — 1993
Bachelor of Science (B.S.), Health/Health Care Administration/Management
One Call Care Management May 2007 - Present
Skills
Creative Writing, Published Author, Screenwriting, Blogging, Storytelling, Books, Non-fiction, Short Stories, Fiction Writing, Freelance Writing
Education
Full Sail University 2012 — 2013
Master of Fine Arts (M.F.A.), Creative Writing
University of Florida 2004 — 2006
Bachelor's degree, Classical Studies
One Call Care Management February 2014 - Present
One Call Care Management August 2013 - February 2014
MSC Care Management August 2008 - August 2013
Skills
Team Building, Process Improvement, Healthcare, Customer Service, Strategic Planning, Account Management, Leadership, Sales, Managed Care, Training
Education
Florida State College at Jacksonville
One Call Care Management June 2014 - Present
AppleOne Employment Services January 2014 - May 2014
FN LongLocks April 2009 - January 2014
BioPointe April 2007 - April 2009
Beneficial Bank March 2003 - April 2007
Skills
Training, Organizational..., CRM, Customer Service, Sales, Marketing, Recruiting, Management, Software Documentation, Program Management, Outside Sales, Presentations, Organizational..., Building Relationships, SDLC, Process Improvement, Talent Acquisition, Account Management, Technical Recruiting, Microsoft SQL Server, System Administration, Databases, SQL, .NET, Screening, Applicant Tracking..., Staffing Services, Operations Management
Education
Georgia Southern University 2001 — 2003
MPA, Public Administration
Benedict College 1994 — 1997
BA, English
UNF Student Health Services May 2015 - Present
One Call Care Management August 2009 - Present
Baptist Medical Center Nassau July 2009 - Present
Baptist Medical Center Nassau October 2008 - July 2009
Medical Services Company June 2006 - January 2008
MSC Care Management February 2004 - December 2007
MSC Konsult AB March 2003 - January 2005
MSC Konsult AB January 2001 - January 2003
Skills
Case Management Services, Medical-Surgical, Vital Signs, private duty nursing, Surgical ICU Step Down, Trauma Nursing, BLS, ACLS, First Aid, Corporate Wellness, Certified Immunizer
Education
Jacksonville University 2012 — 2013
Bachelor of Science, Registered Nursing/Registered Nurse
Jacksonville University 2012 — 2013
Bachelor's degree, Registered Nursing/Registered Nurse
Florida State College at Jacksonville 2007 — 2009
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Florida Community College at Jacksonville, School of Nursing
Associates Degree, Nursing
One Call Care Management February 2014 - Present
One Call Care Management 2003 - February 2014
Pulte Group, Inc. February 2003 - December 2003
Skills
Medical Devices, Healthcare, Process Improvement, Durable Medical..., Quality Assurance, Project Implementation, Strategic Planning, Team Building, Visio, Provider Relations, Access, Account Management, Analysis, Budgets, Business Analysis, Business Process..., CRM, Cold Calling, Contract Negotiation, Cross-functional Team..., Customer Service, Data Analysis, Employee Benefits, HIPAA, Healthcare Information..., Healthcare Management, Hospitals, Insurance, Integration, Leadership, MS Project, Managed Care, Management, Medical Billing, Medicare, Operations Management, Outlook, Process Scheduler, Program Management, Project Management, Risk Management, Sales, Sales Operations, Salesforce.com, Six Sigma, Software Documentation, Talent Acquisition, Team Leadership, Training, Vendor Management
Education
Florida Community College at Jacksonville 1997 — 2000
Vivi spa dental October 2014 - Present
The Essence of Beauty by Vanessa June 2013 - Present
One Call Care Management July 2007 - June 2013
Dental Health Group February 2006 - July 2007
Coast Dental March 2002 - June 2006
Coast Dental September 1996 - 2002
Skills
Customer Service, Highly detail oriented, Team Leadership, Microsoft Office, Microsoft Word, Multi Tasking, HIPAA, Employee Training, Goal Oriented, Business Planning, Cpr Certified, Office Management, Organization, PowerPoint, Strategic Planning, Cosmetics, Teamwork, Workers Compensation, Sales
Education
University of Phoenix 2006 — 2010
Bachelor's degree, Health/Health Care Administration/Management
Concorde Career Institute-Tampa 1993 — 1994
Expanded Functions, Dental Assisting/Assistant
Georgia College and State University 1991 — 1993
Associate of Arts (AA), Business Administration and Management, General
After the Fall January 2015 - Present
One Call Care Management November 2012 - December 2014
Comfort Medical Supply July 2010 - November 2012
IMAF Mortgage August 2005 - June 2010
Skills
Customer Service, Healthcare, Hospitals, Workers Compensation, Medical Terminology, Leadership, Sales, Strategic Planning, Insurance, Team Building, Management, Medical Devices, Managed Care, New Business Development, Medical Records, Healthcare Management, Microsoft Excel, Home Care, Training, Medicare, Sales Management, Marketing, Ability to work in a..., Ability to analyze..., Positive Can-do Attitude, Advanced computer and..., Motivated self-starter, Flexibility/Adaptability
Education
Florida Technical College 1986 — 1987
Electronic Technology
North Central Texas College 1981 — 1983
Criminal Justice/Police Science
One Call Care Management August 2015 - Present
One Call Care Management March 2014 - August 2015
Align Networks, A division of One Call Care Management June 2012 - March 2014
Sage Collective November 2010 - June 2012
Laura Keating Consulting May 2010 - May 2012
International Network of Mergers and Acquisitions Partners June 2009 - May 2010
Doosan Hydro Technology December 2006 - June 2009
Reynolds, Smith and Hills, Inc. November 2004 - December 2006
FIGG Engineering Group November 2002 - May 2004
Skills
Marketing Strategy, Online Marketing, Strategic Planning, Public Relations, Marketing Communications, Microsoft Office, Social Media, Sponsorship, Customer Relations, Promotions, Excel, PowerPoint, InDesign, Market Research, Budgeting, Illustrator, Social Media Marketing, Public Speaking, Press Releases, Event Planning, Outlook, Event Marketing, Event Management, Budgets, Strategy, Customer Service, Management, Leadership, Microsoft Excel, Project Management, New Business Development, Sales, Advertising, Business Development
Education
Florida State University 2000 — 2004
B.S. Degree, Marketing; Customer Relationship Management
Lakeland Regional Health Systems September 2014 - Present
One Call Care Management July 2007 - September 2014
CorVel Corporation November 2000 - July 2007
Skills
Provider Relations, Managed Care, Network Development, Workers Compensation, PPO, HIPAA, Health Insurance, Claims Resolution, Customer Service, Claim Investigation, Credentialing, Claims Management, ICD-9, Microsoft Office, Communication, Flexibility, Teamwork, Team Leadership, Priority Management, Public Relations, Public Speaking, Organizational..., Highly detail oriented, Training, Insurance, Healthcare Management, Healthcare, Team Building
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Business Administration and Project Management, General, 3.28
University of Phoenix 2011 — 2012
Associate of Arts (A.A.), Business Administration and Management, General, 3.33
Bryant and Stratton College 2009 — 2010
Paralegal, 4.0
One Call Care Management October 2013 - April 2015
PSS World Medical February 2004 - July 2013
Infogix 2001 - 2004
Lexmark Solution Services 1998 - 2001
Lexmark 1997 - 1998
Lexmark 1992 - 1997
Ernst & Young 1988 - 1992
Ernst & Young 1984 - 1988
Skills
Internal Audit, Increased Profitability, Supply Chain Consulting, CPA, Professional Services, Sarbanes-Oxley, Information Systems, Enterprise Risk..., IT Audit, Professional..., Change Management, Activity Based..., Enterprise Software, Leadership, Internal Controls, Managerial Finance, Strategy, Finance, Management, Executive Management, Sarbanes-Oxley Act, Analysis, Strategic Financial..., Accounting, Management Consulting, Financial Accounting
Education
Case Western Reserve University
Masters Of Business Administration
University of Illinois at Urbana-Champaign
BS
One Call Care Management February 2006 - Present
Skills
Managed Care, Workers Compensation, Claim, Insurance, Healthcare, Account Management, Provider Relations, Health Insurance, Workers' Compensation..., Sales, Claims Management, New Business Development, Durable Medical..., Cold Calling, Sales Management, Medicare, Customer Service, Salesforce.com, Liability, Employee Benefits, Property & Casualty..., Selling, Analysis, Casualty, Risk Management, Healthcare Industry, Negotiation, Medical Devices, Executive Management, Commercial Insurance, Training, Medicaid, Sales Presentations, Sales Operations, Network Development, Customer Retention, Team Building, Direct Sales, Leadership, HIPAA, Utilization Management, Process Improvement, Sales Process, HMO, Contract Negotiation, Medical Billing, Hospitals, Strategic Planning, Customer Satisfaction, Healthcare Management
Education
Valdosta State 1993 — 1995
Bachelor’s Degree, General Studies
Darton College 1991 — 1995
Associate of Arts and Sciences (A.A.S.), General Studies
One Call Care Management June 2015 - Present
Align Networks September 2012 - June 2015
City of Jacksonville February 2012 - September 2012
City of Jacksonville December 2001 - February 2012
Mitri Enterprises Inc September 2001 - December 2005
Brio Technology July 2000 - July 2001
King Faisal Specialist Hospital October 1995 - June 2000
NCR Corporation September 1992 - October 1995
Skills
Systems Analysis, .NET, VB.NET, ASP.NET, ASP.NET AJAX, ASP, C#, SQL Server 2005/2000, SQL database design, SSIS, Brio Query, Crystal Reports, SSRS, Software Development, Web Applications, Analysis, SQL, Business Intelligence, Requirements Analysis, SDLC, Visual Basic, Data Warehousing, Microsoft SQL Server, Requirements Gathering, Web Development, T-SQL, Windows, SharePoint, PLC, Visio, Database Design, Project Management, Team Management, IIS, Software Project..., Databases, Agile Methodologies
Education
Texas A&M University 1989 — 1991
MSc, Computer Science
Georgia Institute of Technology 1983 — 1984
MSc, Electrical Engineering
Jami'at Al-Kuwait 1978 — 1983
BSc, Electrical Engineering
University of Wisconsin-Madison
University of Wisconsin-Madison
One Call Care Management August 2006 - Present
First Health 2002 - 2005
Claims Administration Corporation May 1987 - July 2002
Education
Frostburg State University 1971 — 1975
BS, Music
One Call Care Management July 2013 - Present
Adept Consumer Testing September 2007 - July 2013
Education
California State University-Northridge 2007 — 2011
Bachelor of Science, Business Law
One Call Care Management October 2013 - Present
One Call Care Management February 2009 - Present
MBSK Automotive 2000 - Present
Keefe & Keefe Consulting February 2003 - 2010
Beyer Bros corp GM/Volvo Trucks June 2004 - 2008
Collision Max Corp 2000 - 2004
Telluride School Dist 1996 - 2000
Skills
Servers, Process Improvement, Testing, Quality Assurance, Integration, Project Management, Oracle, Management, Analysis, Requirements Analysis, Business Analysis, Team Building, Vendor Management, Customer Service, SDLC, Strategic Planning, SharePoint
Education
Camden County College 1992 — 2005
Transfered, C.A.D / C.I.M, Engineering
Bloomfield College
Still attending, Business Management
One Call Care Management November 2007 - Present
Express Health Services November 2007 - December 2011
P2P Link 2003 - 2006
Crawford & Company 2002 - 2003
National Healthcare Resources PDBA Options 1996 - 2000
Intracorp 1990 - 1994
Skills
Proficient at: MS Word,..., Workers Compensation, Contract Negotiation, Sales, Insurance, Managed Care, PowerPoint, Account Management, Strategic Planning, Liability, Property & Casualty..., Health Insurance, Claim, Enterprise Software, Salesforce.com, Claims Management, Healthcare, Employee Benefits, Legal Liability, Medicare, Microsoft Excel, Networking, Risk Management, Customer Service, Case Management, Physicians, New Business Development, Casualty, Microsoft Word, Workers' Compensation..., Case Managment, Sales Management, Leadership, Team Building, Underwriting, Management, Marketing
Education
Landmark Education 1989 — 2007
College of DuPage 1991 — 1993
One Call Care Management January 2013 - Present
Bank of America January 2011 - June 2012
Skills
SSRS, SSAS 2008, SSIS, Microsoft SQL Server, SharePoint, Business Intelligence, Data Cubes, Financial Reporting, Financial Analysis, Banking, General Ledger, Business Intelligence...
Education
Florida State University - College of Business 2007 — 2010
Bachelor of Science (B.S.), Accounting
Bishop Kenny High School 2003 — 2007
One Call Care Management August 2015 - Present
Information Services Group (ISG) January 2013 - August 2015
Information Services Group April 2011 - December 2012
Staples, Inc. March 2009 - April 2011
Staples, Inc. 2006 - February 2009
Software Spectrum 2003 - 2004
Corporate Software 1998 - 2003
Digital Equipment Corporation 1994 - 1998
Skills
Process Improvement, Cross-functional Team..., Negotiation, Leadership, Leading Change, Vendor Management, Governance, Budgets, Outsourcing, Mergers & Acquisitions, Integration, Analysis, PMO, Program Management, Business Process..., Strategy, IT Strategy, Project Portfolio..., Management Consulting, Management, Performance Management, Team Leadership, Business Strategy, Information Technology, Change Management, CRM, Mergers, Business Transformation, Project Management, Finance, IT Outsourcing, Business Intelligence, Team Building, ITIL, Executive Management, Offshoring, Business Analysis, Forecasting, ERP
Education
Duke University - The Fuqua School of Business 2009 — 2010
Global Executive MBA
Stonehill College
Westfield State University
One Call Care Management April 2011 - Present
Quest Diagnostics March 2009 - April 2011
Corrigo October 2007 - August 2008
EPAM Systems September 2005 - October 2007
EPAM Systems October 2005 - June 2007
Skills
SDLC, Agile Methodologies, Business Analysis, Software Project..., Requirements Analysis, Software Development, Requirements Gathering, Software Documentation, Solution Architecture
Education
Belarusian State University
MS, Mathematics, Computer Mathematics
One Call Care Management January 2015 - Present
Align Networks July 2014 - Present
Align Networks November 2012 - Present
Universal SmartComp May 2009 - Present
Allegis Group/Aerotek August 2007 - April 2009
RAS Industries March 2006 - June 2007
Wal-Mart April 2002 - September 2003
Rite Aid August 2001 - March 2002
Montgomery Ward July 1999 - February 2001
Skills
Microsoft Office, HRIS, Employee Relations, Onboarding, Administrative Support, PeopleSoft, Payroll, Outlook, Administration, Data Entry, Word, Payroll Processing, PowerPoint, Access, hr policies, employee benefits, paychex, Customer Service, Microsoft Word, Administrative..., HR Policies, Workers Compensation, Recruiting, Management
Education
Douglas 2004 — 2006
Associate's Degree, Business Administration
Ringgold High School 1996 — 1999
Diploma, General Studies
Douglas Education Center
Associates Degree, Specialized Business, Business Administration
One Call Care Management February 2014 - Present
EK Health Services August 2011 - February 2014
Bunch & Associates April 2000 - August 2011
Northwood University 1999 - 2000
Breedlove Consulting 1998 - 2000
USF&G Insurance 1996 - 1999
USF&G 1996 - 1998
Intracorp 1983 - 1996
Skills
Account Management, Case Managment, Claim, Claims Management, Customer Service, Disease Management, Employee Benefits, Health Insurance, Healthcare, Healthcare Management, Hospitals, Insurance, Managed Care, Medicare, New Business Development, Nursing, Process Improvement, Property, Risk Management, Sales Management, Software Documentation, Strategic Planning, Team Building, Team Leadership, Utilization Management, Workers Compensation
Education
Northwood University 1996 — 1998
BBA, Business, Management, Marketing, and Related Support Services
Florida State College at Jacksonville 1984 — 1986
Associate of Arts (A.A.), Business Administration and Management, General
Duncan U Fletcher High School 1979 — 1982
One Call Medical, Inc. December 1998 - Present
One Call Care Management December 1998 - Present
Skills
Managed Care, Insurance, Sales, Account Management, Medicare, Team Building, Workers Compensation, Health Insurance, Leadership, Strategic Planning
Education
Geneva College
One Call Care Management April 2015 - Present
The Tutu Bakery January 2012 - November 2014
The Main Street America Group April 2010 - December 2011
Paycor Inc March 2003 - April 2010
Skills
Payroll Administration, Analytic Problem Solving, Customer Service, HRIS, Garnishments, Multi-state tax returns, Team Building, Process Improvement, Employee Benefits, Federal & State Income..., Payroll, Leadership, Microsoft Excel, Budgets, Benefits Administration, Strategic Planning, New Business Development, Change Management, Employee Relations, Building Relationships, Coaching
Education
Florida State College at Jacksonville 1998 — 2000
Accounting
One Call Care Management September 2015 - Present
One Call Care Management May 2013 - Present
One Call Care Management, Inc. November 2004 - Present
One Call Medical April 2009 - December 2011
One Call Medical November 2004 - March 2009
Intracorp September 2002 - November 2004
CIGNA Group Insurance January 1999 - July 2002
Skills
Workers Compensation, Claim, Claims Management, Insurance, Managed Care, Property & Casualty..., Account Management, Leadership, Underwriting, Healthcare, Employee Benefits, Legal Liability, Casualty, Sales, Risk Management, Health Insurance, Sales Operations, Network Development, Litigation Management, New Business Development, Brokers, General Insurance, Human Resources, Subrogation, Marketing Strategy, Liability, Management, Reinsurance, Program Management, Professional Liability, Claim Investigation, Utilization Management, Accident, Workers' Compensation..., Liability Analysis, Cross-functional Team..., Disability Insurance, Commercial Lines, Medicare, Benefits Administration, Commercial Insurance, Provider Relations, Strategic Partnerships, Medicaid, Executive Management, Healthcare Management, Casualty Insurance, Employment Practices..., Pharmacy Benefit...
Education
California State University-Sacramento
Bachelors, English
Zinc Ahead Ltd November 2013 - Present
DeVry University July 2010 - October 2013
One Call Care Management May 2013 - September 2013
Fujifilm 2006 - 2012
International Technidyne Corporation May 2010 - November 2010
Cmed Research Inc April 2008 - September 2009
eResearch Technology Inc June 2004 - April 2008
Chubb Group of Insurance Companies January 2000 - January 2004
United Nations January 1998 - January 1999
Dendrite International 1995 - 1998
Skills
Troubleshooting, Sop, Software Documentation, Technical Support, Computer Hardware, Microsoft Office, Laptops, Call Center, Lotus Notes, Servers, Customer Service, TCP/IP, Desktop Computers, VPN, Adobe Acrobat, Networking, Customer Support, Telephone Skills, Technical Training, Process Improvement, Vendor Management, Windows, Help Desk Support, Customer Satisfaction, Clinical Trials, Outlook, Printers, PowerPoint, Fax, Security, System Administration, Hardware, Microsoft Exchange, Windows Server, Training, Windows 7, Access, Project Management, Visio, Databases, Analysis, Data Entry, Quality Assurance, Call Centers, Healthcare, Data Management, HIPAA, Time Management, Team Leadership, Data Analysis
Education
DeVry University 2010 — 2014
Health Information Technology, Health Services/Allied Health/Health Sciences, General
Arts High
Katharine Gibbs School
Certification, Administrative Assistant and Secretarial Science, General
William Paterson College
One Call Care Management April 2015 - Present
State Insurance Agency April 2013 - February 2015
SelectQuote Insurance Services April 2010 - April 2013
Allstate Insurance September 2009 - February 2010
American Auto Insurance March 2006 - September 2009
Skills
Insurance, New Business Development, Business Development, Sales, Account Management, Customer Service, Marketing Strategy, Management, Marketing, Leadership, Salesforce.com, Public Relations, Sales Management, Social Media Marketing, Team Building, Life Insurance, CRM, Customer Satisfaction, Strategic Planning
Education
Florida State College at Jacksonville 2014 — 2015
Associate's Degree, Business Forensics A.S.
Sante Fe College 1999 — 2001
Business Administration and Management, General
One Call Care Management August 2014 - Present
One Call Care Management July 2003 - August 2014
GENEX Services, Inc. March 1999 - July 2003
Skills
Selling, Healthcare, Workers' Compensation..., Managed Care, Insurance, Medicare, Workers Compensation, Health Insurance, Claim, Sales, Provider Relations, Medical Devices, Account Management, Healthcare Management, Cold Calling, Hospitals, Claims Management, Team Building, Leadership, Pharmacy Benefit..., Network Development, Utilization Management, Executive Management, Property & Casualty..., Management, Medicaid, PPO, Home Care, Nursing, Sales Management, Salesforce.com, Sales Presentations, HIPAA, Process Improvement, Direct Sales, Medical Billing, Healthcare Information..., Long-term Care, Liability, Rehabilitation, Sales Operations, Customer Retention, Durable Medical..., Disease Management, Healthcare Industry, Contract Negotiation, Microsoft Word, Microsoft Office, Presentations, Continuing Education
Education
Baylor University 1995 — 1997
BSN, Bachelor of Science in Nursing
One Call Care Management February 2011 - Present
Todd Mitchell Associates July 2009 - March 2011
Todd Mitchell Associates July 2009 - March 2011
Southwestern Business Resources September 2008 - June 2009
Education
Edinboro University of Pennsylvania 1981 — 1985
BS, Education
Thales March 2015 - Present
Brevard County Board of County Commissioners August 2013 - March 2015
One Call Care Management October 2010 - June 2013
Philips Healthcare May 2005 - October 2010
Skillstorm/Titan, INL November 2004 - May 2005
Best Buy October 2002 - June 2004
Skills
Windows Server OS, MS Exchange 2007/2010, DNS, DHCP, WINS, and..., Active Directory, Group Policy, Active Directory..., VMware Virtual Servers, Symantec/Veritas Backup..., EMC SAN/Dell SAN, Metalogix Email Archiver, Dell Blade..., Terminal..., Sonicwall Firewall and..., Cisco ASA, Virtual Private..., Switches, VLANs, Remote Server Management, Server Configuration, Vipre/Symantec/McAfee/So..., Provide 24x7 Support, Troubleshooting, Windows Server, VMware, Data Center, ASA, VMware ESX, Microsoft Exchange, Firewalls, Remote Administration, Networking, Operating Systems, Help Desk Support, LAN-WAN, Hardware, Servers, Technical Support, Storage Area Networks, Disaster Recovery, Windows, Software Installation, VPN, Backup Exec, HP, DNS, SAN, VMware vSphere, Storage, Linux
Education
Webster University 2008 — 2010
Masters, Business and Organizational Security Management, Final GPA: 4.0
Barry University 2006 — 2008
B.S., Information Technology, Final GPA: 3.8
Interline Brands September 2014 - Present
One Call Care Management August 2005 - May 2014
Sound Video Solutions May 2002 - September 2004
By Dawn October 2000 - April 2002
Buffalo Wire Works March 1997 - October 2000
APV Anhydro January 1993 - March 1997
Skills
Microsoft Office, Photoshop, Public Speaking, Accounting, Event Management, Event Planning, Management, Financial Analysis, Marketing, Advertising, Graphic Design, Coaching, Retail, Customer Service, Budgets, Microsoft Excel, Microsoft Word, PowerPoint, Accounts Receivable, Financial Reporting, Accounts Payable, General Ledger, Auditing, Invoicing, Workers Compensation, HIPAA, Employee Benefits, Medicare, Internal Controls, Access, Healthcare, Team Building, PeopleSoft, Process Improvement, Outlook, Employee Relations, Insurance, Leadership, Spreadsheets, Benefits Administration, Training, Analysis, Payroll, Human Resources
Education
Florida State College at Jacksonville
Bachelor of Business Administration (B.B.A.)
Cornell University
Labor and Industrial Relations
One Call Care Management October 2014 - February 2015
One Call Care Management January 2013 - October 2014
One Call Care Management - STOPS Enterprises LLC February 2012 - January 2013
STOPS Enterprises, LLC April 2007 - February 2012
DRS Technologies, Inc. May 2006 - February 2007
Skills
Business Analysis, Budgets, Leadership, Controllership Functions, Payroll, Accounting, Finance, Workers Compensation, Process Improvement, P&L Analysis, Corporate FP&A, Microsoft Excel, Financial Analysis, Strategic Planning, Budget Process, Operating Expenses, Balance Sheet, Variance Analysis, Health Insurance, Monthly Close Process, Hyperion Reports, Financial Variance..., Financial Forecasting, Financial Systems, Sarbanes-Oxley, Accounts Payable, Management, Financial Reporting, Analysis, Internal Controls, Sarbanes-Oxley Act, Auditing, Mergers & Acquisitions, General Ledger
Education
Florida State College at Jacksonville 2015 — 2016
Accounting and Business/Management
Eastern Florida State College
Accounting and Business/Management
One Call Care Management September 2004 - Present
Allied Van Lines 1986 - 2004
Skills
Financial Analysis, Claim, Managed Care
Education
Erie Community College 1981 — 1984
Business, Business
One Call Care Management October 2013 - Present
Sunrise Medical Solutions, Inc. July 2013 - October 2013
MedRisk, Inc. March 2011 - May 2013
Intracorp November 2005 - March 2011
Skills
Account Management, Healthcare, Property & Casualty..., Insurance, Workers Compensation, Sales, Medicare, Leadership, New Business Development, Sales Management, Managed Care, Marketing Strategy, Claims Management, Claim, Sales Operations, Management, Legal Liability, Workers' Compensation..., Employee Benefits, Provider Relations, Utilization Management, PPO, Liability, Underwriting, Claim Investigation, Disability Insurance, Commercial Insurance, Claims Resolution
Education
University of South Carolina-Aiken 1986 — 1988
NA - transferred to Augusta State College, Marketing, with minor in advertising. BIS program.
Elon University 1984 — 1986
NA - transferred to USC-AIKEN, Marketing
One Call Care Management August 2014 - Present
Restore Rehabilitation December 2013 - Present
Tech Health September 2009 - Present
Skills
Managed Care, Workers Compensation, Healthcare, Claim, Claims Management, Salesforce.com, Pharmacy Benefit..., Sales Management, Health Insurance, Sales Presentations, Strategic Planning, Team Building, Hospitals, Sales Operations, Network Development, Coaching, Account Management, Healthcare Management, Insurance, Workers' Compensation..., HIPAA, Utilization Management, Durable Medical..., Home Care, Medical Devices, Medical Terminology, Direct Sales, Business Development, Customer Service
Education
Baker College Business and Corporate Services 1994 — 1999
Occupational Therapy, Science and Occupational Therapy
One Call Care Management October 2011 - Present
Raytel Imaging Network April 2004 - October 2011
NovaCare January 1998 - April 2004
Education
Franklin & Marshall College 1978 — 1982
B.A., Biology, Anthropology
The Peddie School 1974 — 1978
One Call Care Management July 2008 - Present
Raytel Imaging Network July 2007 - October 2011
OrthoMD September 2001 - April 2006
Skills
Disability Management, Workers Compensation, Business Analysis, Business Process..., Sales, Sales Presentations, Business Development, Customer Service, Key Account Management, Comprehensive Case..., Healthcare, Case Managment, Insurance, Managed Care, Home Care, Claim, Team Building, Claims Management, Strategic Planning, Negotiation, Management, Medicare, Risk Management, Health Insurance, Employee Benefits, Coaching, Public Speaking, New Business Development, Property & Casualty..., Liability, Account Management, Leadership, Legal Liability, Casualty, Utilization Management, Call Centers, Underwriting, Case Management, Provider Relations
Education
Catonsville Community College
Registered Nursing/Registered Nurse
College of Notre Dame of Maryland
Business, Management, Marketing, and Related Support Services
One Call Care Management August 2014 - Present
McKesson January 2014 - Present
McKesson September 2010 - Present
Skills
Loans, Banking, Retail Banking, Microsoft Excel, Commercial Banking, Customer Service, Outlook, Real Estate, Process Improvement, Microsoft Office, Credit Analysis, Management, Microsoft Word, Project Management, Commercial Lending, Operations Management, Credit, Training, Sales, Analysis, Sales Management, Process Scheduler, Business Development, Software Documentation, Healthcare, New Business Development, Contract Management, Negotiation
Education
Florida State University 2001 — 2004
Bachelor of Science
One Call Care Management January 2009 - Present
New York and Company, Inc October 2008 - December 2008
Zimmer Biomet February 2006 - June 2006
Romano's Macaroni Grill 2003 - 2004
Skills
Healthcare, Microsoft Excel, Microsoft Word, PowerPoint, HIPAA, Data Entry, Clerical Skills, Medicare, Hospitals, Managed Care, Workers Compensation, Microsoft Office, phoenix software..., Adobe Acrobat, Dreamweaver, Volunteering, Customer Service, Retail, Food Industry
Education
Dickinson College 2006 — 2008
Bachelor of Arts (B.A.), Anthropology and East Asian Studies
Ramapo College of New Jersey 2004 — 2006
Realogy May 2013 - February 2015
One Call Care Management June 2008 - March 2013
The Hobart West Group August 2003 - June 2008
The Children's Place April 2002 - August 2003
Linens N Things November 1999 - April 2002
MOBILECOMM 1998 - 1999
The Money Store 1997 - 1998
Skills
oSets aggressive..., oTranslates the vision..., oHelps individuals and..., oDrives issues to..., oTakes responsibility..., , effective leader at..., oSolves problems..., oBuilds an interactive..., oStrong attention to..., oIs sought out by..., oIs decisive when..., oTests assumptions;..., oStrong communicator..., oAnticipates future..., oRecognizes strategic..., oShares sound business..., Global Cash Management, Cash Management, Corporate Finance, Risk Management, Cash Flow, Treasury Management, Finance, Mergers & Acquisitions, Process Improvement, Accounts Receivable, Budgets, Analysis, Investments, Banking, Cash Flow Forecasting, Strategic Planning, Accounts Payable, Financial Risk, Working Capital..., Business Planning, Commercial Banking, Structured Finance, Financial Analysis, Funding, Forecasting, Business Process, Management, Leadership, Policy, Team Building
Education
Fairleigh Dickinson University 1991 — 1995
MBA, Corporate Finance
Hofstra University 1985 — 1989
Bachelor of Business Administration (BBA), Banking, Corporate, Finance, and Securities Law
Florida Department of Financial Services April 2015 - Present
One Call Care Management October 2013 - March 2015
Florida claims management July 2011 - July 2013
Skills
Microsoft Word, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Outlook, Data Entry, Time Management, Healthcare, Leadership
Education
Ashford University 2010 — 2012
Bachelor of Arts (B.A.), Social and Criminal Justice, Cum Laude
One Call Care Management May 2014 - November 2014
American Cancer Society July 2012 - April 2014
NetLine Corporation November 2012 - January 2014
Solix Inc. September 2012 - October 2012
Skills
Research, Data Entry, Administrative..., Event Planning, Customer Service, Management, Critical Thinking, Staff Development, Call Centers, Lead Generation, Communication, Software Documentation, Nonprofits
Education
University of Phoenix 2010 — 2011
Bachelor of Schience, Management
University of Phoenix
Bachelor of Science, Management
County College of Morris
Associate, Arts
One Call Care Management December 2009 - Present
Orlando Financial Services April 2005 - August 2009
Cingular May 2003 - March 2005
Skills
Call Centers, Customer Service, Insurance, Team Building, Sales
Education
Broward College
Florida Technical College
Galiano Career Academy
Administrative Assistant
Pivot Technology Solutions, Inc. May 2014 - Present
One Call Care Management February 2014 - May 2014
3iCorp.com June 2013 - February 2014
Tourtellot & Co., Inc. January 2011 - October 2013
Skills
Salesforce.com, Account Management, Customer Service, Marketing, Negotiation, English, Social Media, Insurance
Education
Community College of Rhode Island
Associate's degree, Accounting and Business/Management
East Providence Senior High School
One Call Care Management May 2014 - Present
Peet's Coffee & Tea March 2009 - May 2014
Starbucks February 2007 - August 2008
Education
California State University-Northridge 2011 — 2013
Bachelor of Science (B.S.), Marketing