Experience
Brandmuscle  December 2014 - Present
Harrison and Star  October 2012 - November 2014
Harrison and Star  October 2010 - October 2012
Harrison and Star  July 2009 - November 2010
BioLumina  December 2008 - April 2010
Harrison and Star  February 2008 - December 2008
One Communications   May 2007 - July 2007
Integrate Inc.  May 2006 - April 2007

Skills
Advertising, Account Management, Brand Development, Business Development, New Business Development, Project Estimation, Microsoft Office, Marketing, Sales, Financial Analysis, Financial Reporting, Finance, Job Estimating

Education
Bowling Green State University   2002 — 2006
BA, Communications

Bowling Green State University   2002 — 2006
Bachelor of Arts (BA), Interpersonal Communications

Experience
Integration Partners  August 2015 - Present
AT&T  August 2010 - August 2015
One Communications   December 2009 - August 2010
VeriSign  February 2005 - July 2009
m-Qube, a VeriSign Company.   February 2004 - July 2009
Level 3 Communications, Genuity, GTE Internetworking   February 1998 - February 2004

Skills
Product Management, Telecommunications, Project Management, SaaS, Wireless, Unified Communications, Troubleshooting, Service Delivery, Product Development, Salesforce.com, Management, SharePoint Services 3.0, Certified Green Belt, Six Sigma

Education
Boston University   2001 — 2001
Certification, Project Management Professional (PMP)

Salem State University   1991 — 1995
B.S., business

Experience
FSC  2014 - Present
United States Postal Service  2011 - 2014
Riverwood Mental Health Services   2007 - 2014
One Communications   2009 - 2010
Towerstream  2008 - 2009
Aflac  2006 - 2008
Electronic Imports   2003 - 2006
Riverwood Mental Health Services   1996 - 2003

Skills
Direct Sales, Account Management, Salesforce.com, Solution Selling, Cold Calling, Call Centers

Education
Bristol Community College
A.A., Liberal Arts/ Math and Science Concentration

University of Rhode Island
Biological Sciences

Experience
Legacy Publishing Company  November 2013 - November 2014
SymQuest Group  November 2012 - July 2013
Earthlink Business  December 2001 - March 2012
ONE Communications   July 2007 - March 2011
CTC Communications  July 2005 - July 2007
Lightship Telecom  2001 - 2005
CommTel Internet   1999 - 2001
Time Warner Cable of Maine / RoadRunnerPro   1996 - 1999
State Cable TV, Suscom Cable TV, Casco Cable TV   December 1991 - March 1997
Self-Employed  June 1981 - January 1992

Skills
Complex Sales, Communications Strategy, Communications Planning, Strategic Communications, Managed Services, Exagrid, MaxxVault, Remediation, Technical Discovery, LAN-WAN, LAN Switching, Firewalls, Dell PowerEdge Servers, HP Server Hardware, Desktop Deployment, Laptops, Mobile Technology, Document Management, Disaster Risk Reduction, Disaster Recovery, System Monitoring, Remote Monitoring, IT Solutions, IT Service Management, MPLS VPN, Streamlining Complex..., MPLS, SIP Trunking, Unified Communications, B2B, IP, Selling, WAN, Telephony, DSL, VoIP, Ethernet, T1, SIP, Hosted Services, Telecommunications, IP PBX, Sales, Cloud Computing, Networking, Data Center, Solution Selling

Education
Bates College   1977 — 1981
Bachelor of Arts, French Language and Culture

Cony High School   1973 — 1976
High School Diploma, General Studies

Experience
Furnished Quarters  June 2009 - Present
TheLadders.com  January 2008 - August 2008
One Communications   May 2007 - January 2008
Abercrombie & Fitch  January 2004 - July 2007
College of Mount Saint Vincent  January 2004 - June 2007
Dan Klores Communications  January 2007 - April 2007

Skills
Social Media, Account Management, Event Planning, Online Advertising, Marketing, Public Relations, Social Media Marketing, Sales, Customer Service, Salesforce.com, PowerPoint, Microsoft Office, Advertising, Microsoft Excel, Public Speaking

Education
College of Mount Saint Vincent   2003 — 2007
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services

College of Mount Saint Vincent   2003 — 2007
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations

Experience
Pivot Interiors  March 2014 - Present
Officemax Workplace Interiors (formerly OM Workspace)   October 2011 - March 2014
One Source Facilities Group, LLC   July 2010 - October 2011
Molly Naparsteck Interior Design   January 2004 - October 2011
Custom Decorators, Inc.   April 2010 - November 2010
One Communications   January 2008 - June 2009
Interior Concepts, Inc  July 2007 - October 2007
Tech N' Taboodle   April 2006 - April 2007
Furniture Perfections   July 2004 - March 2005
Cornhill Navigation   January 2000 - January 2004

Skills
Space-planning, Sketching, Furniture, Interior Design, SketchUp, Rendering, AutoCAD, Illustrator, Photoshop, Furnishings, Interior Architecture, FF&E, CAD, Drawing, Submittals, Floor Plans, 3D rendering, Space planning, Design Research, Concept Design, InDesign, Finish, Layout, Adobe Creative Suite, Sustainable Design, Space Planning

Education
Rochester Institute of Technology   2004 — 2007
Bachelor's of Fine Arts Degree, Interior Design

Cazenovia College   2003 — 2004

School of the Arts   1999 — 2003
High School Diploma, Visual Arts

Allendale Columbia

Experience
Time Warner Cable Business Class  October 2008 - Present
The Office Technology Group   June 2012 - March 2013
Time Warner Business Class  October 2008 - April 2012
One Communications   June 2007 - September 2008

Skills
Telecommunications, Direct Sales, B2B, Sales, Solution Selling, Sales Process, Account Management, Cold Calling, New Business Development, Sales Operations, Sales Presentations, Team Building, Customer Satisfaction, Strategic Planning, Selling, Sales Management, Sales Force Alignment

Education
Concordia University-Wisconsin   2001 — 2003
Bachelor's degree in progress, Business Administration and Management, General

Pulaski High School   1980 — 1982

Experience
Bright Computing   October 2015 - Present
Bright Computing   August 2014 - Present
Terascala  October 2012 - November 2013
Terascala  June 2010 - September 2012
ManageSoft Corporation (Acquired by Flexera Software)   December 2007 - May 2010
CTC Communications  February 2006 - December 2007
One Communications   2006 - 2007
Conversent Communications  2000 - 2005

Skills
Sales Process, Sales Operations, Data Center, Enterprise Software, Salesforce.com, Storage, Lead Generation, Sales, Direct Sales, Sales Management, Product Marketing, Go-to-market Strategy, High Performance..., Solution Selling, New Business Development, SaaS, Business Development, Product Development, Telecommunications, Networking, Partner Management, Strategic Partnerships, Management, Sales Enablement, Business Alliances, Professional Services, Pricing Strategy, Pricing Analysis, IP, Channel Partners, Co-location, Start-ups, Cold Calling, Storage Solutions, MPLS, Demand Generation, Product Management, Account Management, Selling, CRM databases, Cloud Computing, Strategy, Leadership, Marketing, Managed Services, CRM, Virtualization, Training, Pre-sales, Cross-functional Team...

Education
Assumption College   1996 — 2000
Bachelor of Arts in Business Communication

Hanover High School   1992 — 1996

Experience
Windstream Communications  January 2014 - Present
Sutherland Global Services  April 2010 - March 2014
ACC Business  June 2008 - June 2009
One Communications   May 2000 - June 2007

Skills
Vendor Management, ITIL, IT Service Management, Requirements Analysis, Performance Management, Recruiting, Team Leadership, Business Development, Technical Recruiting, Change Management, Program Management, Business Intelligence, Technical Support, Talent Acquisition, SDLC, Account Management, IT Strategy, BPO, Coaching Staff, Customer Service, Metrics Reporting, Call Centers, Customer Satisfaction, CRM, Team Management, Customer Experience, Outsourcing, Coaching

Education
Monroe Community College   2015 — 2017
Computer Information Systems, Computer Information Systems

Monroe Community College   1999 — 2001
Liberal Arts and Sciences/Liberal Studies

Bryant and Stratton College   1991 — 1993
Associate's degree, Business Administration and Management, General

Experience
EPiServer  November 2010 - Present
Ektron, now part of EPiServer  November 2010 - July 2014
One Communications   February 2009 - November 2010
Town of Dennis, MA  June 2005 - February 2009

Skills
Ektron, Windows Server, SQL, CMS, Enterprise Content..., Network Administration, Network Design, Server Administration, Cisco IOS, Windows, Hyper-V, System Center, Computer Repair, Virtual Machine Manager, Virtual Machines

Education
Daniel Webster College   1999 — 2003
Bachelor's degree, Management Information Systems, General

Experience
Lightower Fiber Networks  March 2012 - Present
EarthLink Business  April 2011 - January 2012
One Communications   January 2007 - April 2011
Conversent Communications, LLC   February 2004 - January 2007
Level One Diagnostics   August 2001 - February 2004
Nortel Networks  January 2001 - August 2001
Sonoma Systems, Inc.   August 2000 - January 2001
Vital Network Services  October 1998 - August 2000
RCN  May 1998 - October 1998
UltraNet Communications, Inc.   May 1998 - October 1998

Skills
Routing, Switching, Cisco Routing &..., Juniper, MRV, T1, DS3, DSL, Ethernet, DSLAM

Education
Bates College   1993 — 1997
BA, German

Experience
Moviri   April 2015 - Present
OnX Enterprise Solutions  September 2013 - April 2015
Oracle  July 2010 - September 2013
One Communications   December 2008 - July 2010

Skills
Account Management, Business Development, Sales, Solution Selling, Direct Sales, Cold Calling, Sales Process, New Business Development, Lead Generation, Sales Management, Negotiation, Contract Negotiation, B2B, Cloud Computing, Networking, Competitive Analysis, Marketing, Strategic Planning

Education
Bentley University
Bachelor’s in Business Management, Specialization in IT & Finance

Bowdoin College

Experience
Communications Workers of America  July 2014 - Present
AT&T  July 2010 - Present
United States National Guard  February 2007 - Present
Sony Pictures Home Entertainment  September 2007 - June 2010
Wagoner Enterprises   February 2000 - April 2007
T-Mobile  2007 - 2007
Wagoner Enterprises LLC dba Stop   July 2001 - March 2006
Time Warner Cable  January 2000 - July 2001
One Communications   1999 - 2000
U. S. Cellular   November 1995 - July 1998

Skills
Channel, CRM, Online Advertising, Direct Marketing, Market Planning, Forecasting, Segmentation, Analysis, Telemarketing, Order Fulfillment, Research, Sponsorship, Marketing, Start-ups, Leadership, Program Management, Sales, Management

Education
Cornell University   2013 — 2013
Certificate, High Performance Leadership

Park University   2012 — 2015
MBA, Business

Trinity University
Bachelor of Science (B.S.), Marketing/Marketing Management, General, 3.6

UW Fox Valley
Associate of Arts & Science

Experience
Latin America Alternatives Management, LLC   December 2011 - Present
Hibernia Atlantic  2007 - May 2011
One Communications   2006 - 2007
CTC Communications Corp.  1989 - 2006

Education
Babson College - Franklin W. Olin Graduate School of Business
MBA

Dartmouth College
B.A.

Experience
Cool Planet Energy Systems, Inc.   June 2014 - Present
Peabody Energy  April 2011 - May 2014
One Communications   March 2008 - March 2011
BT  July 2006 - March 2008
University of Missouri - Rolla  2003 - 2006
The Williams Companies  June 1990 - April 2003
United States Air Force  January 1984 - October 1989

Skills
Service Delivery, Telecommunications, Vendor Management, Data Center, Program Management, Process Improvement, Change Management, Project Management, Business Process..., Business Analysis, Disaster Recovery, Contract Negotiation, Information Technology, Infrastructure, Contract Management, Organizational..., Leadership, IT Service Management, Management, IP

Education
University of Missouri-Rolla   1986 — 1990
BS, Civil Engineering

Baker University   1990 — 1992
Master of Science Management (MSM)

Experience
TNCI  May 2015 - Present
TNCI  January 2014 - May 2015
TNCI  September 2009 - December 2013
AT&T  June 2007 - August 2009
One Communications   May 2000 - June 2007
Total Communications  January 1997 - May 2000

Skills
Project Management, Sales Engineering, Business Development, Sales, MPLS, VoIP, Telecommunications, Cloud Computing, Managed Services, Telephony, Channel Partners, Selling, CRM, WAN, Unified Communications, Co-location, Networking, Management, Wireless, Solution Selling, SIP, Direct Sales, IP, Ethernet, Network Design, Call Centers, Hosted Services, SaaS, SIP Trunking, Data Center, T1, PRI, Strategic Partnerships, Mobile Devices, Broadband, TDM, Metro Ethernet, Cisco Technologies, Salesforce.com, LAN-WAN

Education
Albertus Magnus College   2001 — 2003
B.S., Business Management

Experience
Walmart  July 2012 - Present
Association of Corporate Counsel  October 2014 - Present
Association of Corporate Counsel  October 2012 - October 2013
Terex  March 2012 - June 2012
American Red Cross, New Hampshire chapter   February 2008 - June 2012
Boston Medical Center  January 2010 - September 2010
Law Office of David Berndt   February 2009 - January 2010
One Communications   October 2004 - February 2009
CTC Communications  May 2005 - June 2006
Lightship Telecom  October 2004 - May 2005

Skills
Contract Negotiation, Mergers, Licensing, Corporate Law, Employment Law, Corporate Governance, Mediation, Negotiation, Intellectual Property, Strategic Planning, Due Diligence, Legal Research, Human Resources, Strategy, Mergers & Acquisitions, Policy, Training, Public Speaking, Project Management, Marketing, Management, Commercial Litigation, Employee Benefits, Legal Writing, Start-ups, Analysis, Leadership Development, Leadership, Legal Compliance, Privacy Law, Litigation, Legal Assistance, Courts, Executive Management, Joint Ventures, Restructuring, Business, Litigation Management, Arbitration, Legal Issues, Employee Relations, Civil Litigation, Employment Contracts, Dispute Resolution, Legal Advice, Trademarks, Succession Planning, Immigration Law, International Law, Copyright Law

Education
Brigham Young University—J. Reuben Clark Law School
J.D., Law

University of Michigan
A.M., Communications, Marketing

California State University-Fresno
B.S., Business and Risk Management

Clovis High School

Experience
Prosper-IT   September 2015 - Present
Robert Half Technology  June 2008 - Present
LogixHealth  June 2015 - August 2015
Emuge   August 2014 - June 2015
Spectro Inc  November 2011 - May 2014
Plan B IT Solutions   January 2011 - June 2013
Belden / Mohawk Leominster MA   June 2008 - January 2009
Pferd USA   February 2008 - June 2008
Sullivan and Cogliano  July 2007 - June 2008
One Communications   July 2007 - January 2008

Skills
Telecommunications, Troubleshooting, Designing, Active Directory, Strategic Planning, Networking, Integration, Disaster Recovery, Network Security, Project Management, Software Documentation, Routers, Servers, Microsoft Exchange, Technical Support, Management, Salesforce.com..., Salesforce.com System..., Apex Programming, TFS, Oil Analysis, Eclipse, Visual Studio, SharePoint, Windows Server, Operating Systems, Firewalls, Microsoft SQL Server, Switches, Information Technology, Software Installation, SQL, IIS, Hardware, Windows, Business Intelligence, Leadership, Salesforce.com, Managed Services, Laptops, Project Planning, Linux, DNS, VPN, Unix, TCP/IP, System Administration, Requirements Analysis, Visio, CRM

Education
Colorado Technical University   2008 — 2009
MBA, Information Technology

Colorado Technical University   2005 — 2007
Bachelors, Business Administration

Wentworth Institute of Technology   1993 — 1995
Computer Science

Wentworth Institute of Technology
None

Experience
Frontier Communications  March 2014 - Present
GLOBALINX  June 2013 - March 2014
EarthLink Business  September 2009 - May 2013
Paetec Communications  September 2008 - September 2009
One Communications   January 2008 - September 2008
Independent  2004 - 2007
Coopers & Lybrand Consulting  1992 - 1993
Coopers & Lybrand Consulting  1992 - 1993

Skills
Sales Management, Sales Recruitment, Pipeline Building, Driving Revenue, Building Strategic..., Value Proposition..., ROI development, Profit & Loss Management, Sales Coach, Cloud Computing, VDI, Application..., Security Infrastructure, Business Solutions, Strategic Partnerships, Business Intelligence, Recruiting, Income Statement, Sales, Return on Investment, Telecommunications, Managed Services, Value Propositions, Sales Process, VoIP, Account Management, Sales Operations, MPLS, IP, Strategy, Solution Selling, Wireless, Direct Sales, P&L Management, Lead Generation, Leadership, Product Management, CRM, Pipelines, Networking, Security, Enterprise Software, Mobile Devices, Unified Communications, Negotiation, Call Centers, Hosted Voice, Disaster Recovery, Co-location, Salesforce.com

Education
Ball State University - College of Business   1985 — 1989
Bachelor of Science, Accounting

FHS

Experience
One Communications   2006 - 2011
Conversent Communications  2004 - 2006
Conversent Communications  2002 - 2004

Skills
Co-location

Education
Bentley University   1998 — 2002
BS, Marketing

Experience
Pittsburgh Post-Gazette  June 2011 - Present
SuperMedia LLC  November 2004 - April 2010
One Communications   August 2003 - November 2004
Gateway Publications  January 2002 - August 2003
Gateway Publications  October 2000 - November 2002

Skills
SEM, Advertising, Social Media, Sales, Cold Calling, New Business Development, Google Adwords, Direct Mail, Advertising Sales, Online Advertising, Social Media Marketing, Display Advertising, Email Marketing, Digital Marketing, Marketing Communications, Sales Presentations, Salesforce.com, Lead Generation, Media Planning, Online Marketing, Media Buying, Direct Marketing, Program Management

Education
Clarion University of Pennsylvania   1995 — 1999
B.S., Communications

Experience
Time Warner Cable Business Class  September 2013 - Present
Rural Health Telecom   March 2013 - August 2013
Windstream Communications  October 2011 - March 2013
Mitel  July 2010 - October 2011
One Communications   January 2009 - June 2010
One Communications   January 2003 - January 2009
Choice One Communications  2001 - 2008

Skills
Optical Fiber, IP PBX, SIP Trunking, MPLS, Unified Communications, Telephony, Co-location, Managed Services, Hosted Services, DSL, VoIP, SIP, Ethernet, Internet Services, IP, T1, Solution Selling, PRI, Long Distance, Telecommunications, Cisco Technologies, Direct Sales, Selling, Cloud Computing, Data Center, Fiber Optics, WAN, Broadband, Metro Ethernet, Wireless, Avaya, Network Design, Sales Engineering, LAN-WAN, Video Conferencing, Channel Partners, ATM networks, Call Centers, Frame Relay, TDM, Cabling, DWDM, Network Architecture, Networking, MPLS VPN, VPN, Wireless Networking, IVR, Switches, Computer Network...

Education
Grace Theological Seminary   1976 — 1980

Cedarville University   1971 — 1975
BA, Bible Comprehensive

Experience
Crusader Community Health  July 2015 - Present
Crusader Community Health  October 2011 - June 2015
Prent and GOEX Corporations   February 2011 - October 2011
FurstStaffing  May 2008 - February 2011
Rockford Banquet Center   April 2005 - November 2007
One Communications   April 2002 - January 2004

Skills
HRIS, Employee Relations, Payroll, Coaching, Performance Management, Benefits Administration, Microsoft Office, Benefits, Compensation, Hiring, Non-profits, Talent Management, Event Planning, Recruiting, Leadership Development, Employment Law, HR Policies, Training, Employee Benefits, Leadership, Interviews, New Hire Orientations, Human Resources, Customer Service, Nonprofits, FMLA, Talent Acquisition, Policy, Personnel Management, Job Descriptions, Management, Employee Handbooks, Onboarding, Performance Appraisal, Applicant Tracking..., College Recruiting, Exit Interviews, Job Fairs, Employee Engagement, Temporary Placement, Workforce Planning, Background Checks, EEO, Temporary Staffing, HR Consulting, Staffing Services, Succession Planning, Deferred Compensation

Education
Concordia University-Wisconsin   2015 — 2017
Master’s Degree, Organizational Leadership and Administration

Cardinal Stritch University   2001 — 2005
B.S., Business Management

Columbia Heights High School

Experience
Bright Telecommunications   July 2009 - Present
One Communications   June 2008 - June 2009
XO Communications  July 2004 - June 2008
Broadwing Communications  May 2003 - May 2004
Qwest  September 2002 - May 2003
MCI WorldCom  August 1999 - August 2002
Pacific Bell (SBC)   May 1998 - June 1999
AT&T  October 1995 - April 1998
AT&T  January 1993 - October 1995

Skills
Ethernet, VoIP, IP, VPN, Routers, Telecommunications, Cloud Computing, MPLS, Networking, Enterprise Software, Managed Services, Solution Selling, Unified Communications, Strategic Partnerships, Wireless, Direct Sales, SaaS, Salesforce.com, Telephony, Sales, Management, Account Management, Data Center, Co-location, Security, Professional Services, Channel Partners, SIP, CRM, Sales Process, Sales Management, Business Development, Consulting, Call Centers, Product Management, WAN, New Business Development, Sales Operations, SIP Trunking, Strategy, Leadership, Mobile Devices, T1, Vendor Management, Start-ups, Customer Retention, Team Leadership, Network Design, Cisco Technologies, Cold Calling

Education
Embry-Riddle Aeronautical University   1986 — 1989
Bachelor's Degree, Aviation Business Administration

County College of Morris   1989 — 1990
Psychology, Psychology

Morris Hills Regional High School   1982 — 1986
HS Diploma, Varied

Experience
Boston Scientific  October 2013 - Present
UniFirst Corporation  April 2011 - October 2013
UniFirst Corporation  August 2009 - May 2011
UniFirst Corporation  December 2007 - August 2009
One Communications   February 2007 - November 2007
Washington & Jefferson College  August 2005 - February 2007

Skills
B2B, Strategic Selling, Market Penetration, Sales Management, Sales, Management, Cold Calling, Sales Presentations, Qualifying Prospects, Outside Sales, Sales Process, Territory Management, Direct Sales, Sales Operations, Account Management, Team Building, Leadership, Sales Rep Training, Strategic Planning, New Business Development, Contract Negotiation, Sales Force Development, Strategy, Training, Selling, Coaching, Hugs, Hip Hop, Key Account Development, Salesforce.com, Time Management, Selling Skills, Deal Closure, Lead Generation, Key Account Management, Building Relationships, National Accounts, Business Planning, P&L Management, Sales Growth, Sales Prospecting, Solution Selling, Territory..., Business Strategy, Customer Satisfaction

Education
Washington and Jefferson College   2002 — 2005
BA, History

Canisius College   2001 — 2002
BA, History

Experience
N3  September 2015 - Present
Teradata  January 2013 - August 2015
Hubwoo  2011 - 2013
Ariba  2009 - 2011
NetNet Consulting, Inc.   2008 - 2011
Sage  2005 - 2008
One Communications   1999 - 2005
Constellation Brands  1995 - 1999

Skills
Lead Generation, Integrated Marketing, Product Marketing, Demand Generation, CRM, Strategy, Marketing Strategy, Cross-functional Team..., Sirius Decisions, B2B, Marketing, Direct Marketing, Campaign Management, Strategic Planning, Management, Multi-channel Marketing, Salesforce.com, Digital Marketing, SEM, Brand Management, Cloud Computing, Sales Process, Online Marketing, Segmentation, Market Research, Customer Retention, Marketing Communications, Marketing Automation, Thought Leadership, P&L Management, Channel Partners, Product Launch, Business Strategy, Project Management, Competitive Intelligence, Agency Relationship..., Content Marketing, Analysis, Financial Modeling, Organizational..., Social Media, Staff Development, Pardot, Eloqua, Public Speaking, Corporate Branding, Acquisition Integration, Customer Marketing, Pragmatic Marketing..., Consumer Packaged Goods...

Education
Binghamton University   1991 — 1993
Master of Business Administration (MBA), Marketing

Union College   1984 — 1988
Bachelor of Science (BS), Mechanical Engineering

Experience
One Communications   June 2009 - Present
Telepermance USA   May 2004 - July 2009

Education
Conestoga College   2009 — 2010
Human Resources Management Certificate

Experience
Southern California Edison  April 2010 - Present
East Los Angeles Skills Center   August 2009 - April 2010
One Communications   August 2008 - May 2009
Comcast  March 2007 - July 2008
Champion Mortgage  2005 - 2007
Silverhill Development Corporation   January 2002 - March 2003

Education
East Los Angeles Skills Center   2009 — 2010
Power-Line Mechanic

Curry College   1999 — 2001
Libral Arts

Milford High School   1993 — 1997
Diploma, General Studies

Experience
Time Warner Cable Business Class  February 2012 - Present
Time Warner Cable Business Class  July 2011 - February 2012
GTM Payroll Services Inc.  December 2006 - March 2011
One Communications   August 2000 - December 2006
Choice One Communications  January 1999 - July 2000
Frontier Communications  1995 - 1999
MCI  1992 - 1993

Skills
Key Account Management, Sales Management, Sales, Account Management, Selling, Business Development, Sales Process, Leadership, Sales Operations

Education
Alfred University   1986 — 1990
Bachelor of Arts (BA), Psychology

Experience
ST&P Marketing Communications, Inc.   June 2015 - Present
Wiredviews  June 2010 - May 2015
WiredViews  2010 - May 2015
Tritility Consultants   May 2010 - September 2011
SecureData 365, LLC   May 2009 - May 2010
One Communications   2002 - 2008

Skills
Business Development, Intrapreneurship, Marketing, Strategy, Advertising, Sales, Start-ups, Entrepreneurship, New Business Development, Strategic Planning, Strategic Partnerships, Co-location, Integration, Product Launch, Web Design, Managed Services, Cloud Computing, Lead Generation, Web Development, Marketing Strategy

Education
Cleveland State University

Experience
One Communications   October 2013 - Present
IPC Communications  2011 - October 2013
Windstream Communications  May 2008 - May 2011
Windstream Communications  May 2007 - May 2008
AT&T Mobility  November 2006 - May 2007
Moorehead Communications  April 2003 - October 2006

Skills
Sales Management, Account Management, Telecommunications, New Business Development, Marketing Strategy, VoIP, Leadership, Direct Sales, Solution Selling, Selling, Sales Process, Sales Operations, Enterprise Software, B2B, Business Development, CRM, Call Centers, Channel Partners, Cloud Computing, Cold Calling, Contract Negotiation, Cross-functional Team..., Customer Retention, Customer Satisfaction, Key Account Management, Lead Generation, Managed Services, Management, Mobile Devices, Networking, Product Management, Product Marketing, Professional Services, Retail, SaaS, Sales, Sales Presentations, Salesforce.com, Start-ups, Strategic Partnerships, Team Leadership, Unified Communications, Wireless, Telephony, MPLS, P&L Management, Strategy, SIP, Broadband, Co-location

Education
Ivy Tech Community College   1999 — 2001
Mechanical Engineering

Manchester Community College   1998 — 1999
Architectural Engineering

Chowan University   1996 — 1998
Graphic Design

Experience
Merchant Advance Express  July 2015 - Present
Time Warner Cable Business Class  March 2013 - May 2014
Paypro Corporation  April 2011 - March 2013
American Security Wholesalers   April 2009 - April 2011
One Communications   August 2007 - April 2009

Skills
Solution Selling, Sales, Telecommunications, B2B, Leadership, Cold Calling, New Business Development, Microsoft Excel, Salesforce.com, Account Management, Sales Management, Networking, Accounts Payable, Direct Sales, Customer Satisfaction, Operations Management, Sales Operations, Cloud Computing, Customer Service, Advertising, Customer Retention, Lead Generation, Sales Process, Strategic Partnerships, Managed Services, Accounts Receivable, Microsoft Word, Social Networking, Security, Call Centers, Sales Presentations, CRM, QuickBooks, Budgets, Management

Education
Adelphi University   2002 — 2004
Business Management Major, Marketing Minor, 3.0

Bronx High School of Science   1998 — 2002
Advanced Regents, 3.0

Experience
Time Warner Cable Business Class  December 2009 - Present
One Communications   August 2007 - December 2009

Skills
PRI, Telecommunications, Solution Selling, Direct Sales, Frame Relay, Training, Telemarketing, Co-location, Wireless, SIP Trunking, Salesforce.com, Broadband, MPLS, Managed Services, New Business Development, Sales, Cold Calling, Selling, Unified Communications, Ethernet, Telephony, VoIP, Sales Process, Metro Ethernet, Sales Operations, B2B, Cloud Computing, Account Management

Education
Capital University - School of Management   2004 — 2006
MBA, Marketing

The Ohio State University   1992 — 1997
BS, Marketing

Experience
CA Technologies  January 2015 - Present
CA Technologies  April 2013 - January 2015
CA Technologies  July 2008 - April 2013
CA Technologies  April 2007 - June 2008
Cambridge Computer Services  April 2006 - March 2007
One Communications   August 2004 - April 2006
RPI Apex   March 2002 - August 2004
GENUiTY  March 1997 - August 2001

Skills
Cross-functional Team..., Enterprise Software, Agile Methodologies, SaaS, Scrum, Technical Writing, Cloud Computing, Integration, Management, Project Management, Technical Documentation, Software Development, Enterprise Architecture, Program Management, Scrum Master, Software Project..., Networking, Software Documentation, Customer Service, Project Planning, SDLC, SharePoint, Sales, Requirements Gathering, Information Architecture, Wiki Development

Education
Northeastern University   1997 — 2008
BS, Technical Communications

Boston University   1991 — 1993
Astrophysics

Experience
GOJO Industries  May 2014 - Present
GOJO Industries  January 2010 - May 2014
Mercer  March 2006 - January 2009
One Communications   May 2005 - March 2006

Skills
Key Account Management, Account Management, Sales Management, Sales Operations, Strategic Planning, Competitive Analysis, Financial Analysis, Cross-functional Team..., Consumer Products, Management, Pricing, Budgets, Event Planning, Product Development, Product Marketing

Education
Walsh University   2011 — 2012
Master's Degree, Business Administration and Management, 4.0

Bryant University   2001 — 2005
Bachelor's Degree, Business Administration, Management and Operations, 4.0

Experience
EMC  January 2015 - Present
EMC  February 2011 - Present
EMC  October 2007 - February 2011
One Communications   March 2006 - September 2007
Conversent Communications  April 2005 - February 2006
Conversent Communications  August 2003 - March 2005
Conversent Communications  May 2002 - July 2003

Skills
Sales, Solution Selling, Cloud Computing, SaaS, Storage, Salesforce.com, Enterprise Software, Data Center, Managed Services, Channel Partners, Direct Sales, Professional Services, Virtualization, Account Management, Sales Process

Education
Boston College   1998 — 2002
Bachelor of Arts, Finance

Fairfield University

Groton Dunstable Regional High School   1994 — 1998

Experience
Towerstream  November 2009 - Present
One Communications   January 2004 - September 2008
New Edge Networks  July 2005 - June 2006
Enterprise Rent-A-Car  January 1996 - October 2003

Skills
Cold Calling, Account Management, Sales Management, New Business Development, Telecommunications, Direct Sales, Sales, Solution Selling, B2B, Negotiation, Wireless, VoIP, Business Development, Managed Services, Sales Process, Lead Generation, CRM, Sales Operations, Enterprise Software, Salesforce.com, Networking, Management, SaaS, Selling, Security, Customer Retention, Call Centers, Strategic Partnerships, Cloud Computing, Team Leadership, Contract Negotiation, Start-ups, Competitive Analysis, Product Management, Strategy, Customer Satisfaction, MPLS, Unified Communications, Channel Partners, Product Marketing, Professional Services, Co-location, Vendor Management, WAN

Education
Central Connecticut State University   1986 — 1991
BS, Business Management

Experience
The University of Maryland Medical System  January 2013 - July 2013
Pascua Yaqui Tribe  July 2008 - October 2012
One Communications   June 2005 - July 2008
INDUS Corporation  October 2003 - June 2005
USresources, Inc.   May 2003 - September 2003
Qtera/Nortel Networks   May 2000 - November 2002
District of Columbia Air National Guard  July 1982 - November 2002
Bell Atlantic  November 1999 - May 2000
Verizon Business (MCI Worldcom)   August 1988 - October 1999

Skills
Internet Security, Troubleshooting, Network Engineering, Fiber Optic Networks, Cisco Routing &..., Desktop Support..., T1, LAN-WAN, Active Directory, DHCP, VPN, Switches, Firewalls, Routers, Network Administration, Cisco Technologies, System Administration, Cisco Routers, Servers, Computer Network..., Security, Networking, IP, Telecommunications, XP, Technical Support, Hardware, DWDM, Testing, Software Installation, Windows, Routing, Network Design, Training, MPLS, VoIP, Disaster Recovery, Network Security, Operating Systems, ATM networks, TCP/IP, System Deployment, Network Architecture, WAN, Data Center, Cisco IOS, SDH, Wireless Networking, VMware, Optical Fiber

Education
Community College of the Air Force   1982 — 2002
Some College Coursework, Electronics Systems Technology

Prince George Community College   1984 — 1984
Some College Coursework, Electronic Technology

Rains Centenary High

Experience
HSBC  May 2014 - Present
Uline  June 2012 - March 2014
CDW  2008 - May 2012
One Communications   2007 - 2008
Big Ugly Music and Media   October 2006 - January 2007
Racine Symphony Orchestra  February 2005 - May 2005

Skills
Solution Selling, Enterprise Software, Management, Sales, Direct Sales, Sales Process, Marketing, Networking, Salesforce.com, Account Management, Customer Service, Team Building, B2B, Team Leadership, Sales Operations, Negotiation, Process Improvement, Procurement, Contract Negotiation, Contract Management, Purchasing, Asset Management

Education
Carthage College   2001 — 2005
Bachelor of Arts (B.A.)

Experience
All Business Communications  September 2012 - Present
Lightower Fiber Networks  March 2011 - September 2012
One Communications   January 2002 - May 2011
Conversent Communications  January 2002 - July 2006
Allegiance Telecom  2001 - 2002

Skills
Cross-functional Team..., Complex Sales, Demand Generation, Proposal Writing, Troubleshooting, Co-location, MPLS, Unified Communications, Managed Services, SIP Trunking, Hosted Services, VoIP, Telephony, Telecommunications, Cloud Computing, Ethernet, SaaS, Strategic Partnerships, Enterprise Software, T1, Solution Selling, Sales, Wireless, Direct Sales, IP, SIP, Data Center, Channel Partners

Education
Bryant University   1997 — 2001
English

Experience
Arizona State University  January 2014 - Present
Blue Global Media  April 2012 - November 2013
Arizona State University  February 2005 - April 2012
Kronos Optimal Health  November 2003 - February 2005
One Communications   July 2002 - July 2003
Paradigm Environmental Services, Inc.   March 1999 - July 2002

Skills
Microsoft Office, Event Planning, Training, Management, Budgets, Social Media, Marketing, Payroll, Microsoft Word, Data Entry, Leadership, Outlook, Human Resources, Time Management, PowerPoint, Event Management, Customer Service, Accounting

Education
Arizona State University   2007 — 2010
BIS, Organizational Studies

Monroe Community College   1994 — 1996
Associate, Criminal Justice

Northern Arizona University
MA, Applied Communication

Experience
Building Engines, Inc.   March 2014 - Present
Turtle Beach  October 2013 - March 2014
Motorola Mobility /Arris   February 2011 - September 2013
One Communications   February 2009 - February 2011
The Princeton Review  November 2007 - December 2008
Motorola  October 2005 - November 2007
Applix  2002 - 2005
Harcourt General and Neiman Marcus   1994 - 2001
EMC/Data General   1991 - 1994

Skills
Financial Modeling, Competitive Analysis, Financial Reporting, Process Improvement, Budgets, Accounting, Mergers, Forecasting, Start-ups, Strategic Planning, Business Strategy, Business Development, Analysis, Financial Analysis, Treasury Management and..., Financial Systems..., Mergers & Acquisitions, Strategic Financial..., Management, Project Planning

Education
Bentley University
Bachelor of Science (BS)

Clark University
MBA

Experience
Windstream  May 2015 - Present
Windstream Communications  2010 - April 2015
Windstream Communications  2007 - 2010
One Communications   2005 - 2006
Veramark Technologies  2002 - 2005
Global Crossing  1995 - 2002
Motorola Communications  1983 - 1994

Skills
Executive Management, Sales & Marketing..., Sales Operations, Turn Around Management, Strategic Planning, Operational Excellence, New Business Development, Operations Management, Transformational, Staff Development, P&L Responsibility, Mentoring, Presentations, Coaching, Marketing Communications, Process Improvement, Business Strategy, Business Analysis, Business Process..., Telecommunications, Technology, Business Development, Managed Services, P&L Management, Sales, Leadership, Sales Management, Management, Cloud Computing, SaaS, Team Building, Solution Selling, Direct Sales

Education
Cornell University   2010 — 2011
High Performance Leadership

University of Wisconsin-Eau Claire   1976 — 1980
BS Business Administration, Marketing

Experience
Dassault Systemes  August 2013 - Present
BT Conferencing  September 2012 - July 2013
One Communications   May 2010 - August 2012
Cerylion, Inc.   June 2007 - May 2010
One Communications   July 2006 - May 2007
CTC Communications  January 1998 - June 2006

Skills
Telecommunications, Business Intelligence, Analysis, SaaS, Analytics, Leadership, Mergers & Acquisitions, Data Analysis, Team Building, Networking, Auditing, ERP, Telecommunications..., VoIP, Revenue Assurance, Managerial Finance, Managed Services, Wireless, MPLS, Cost Accounting, Salesforce.com, Vendor Management

Education
Colorado College   1992 — 1996
Bachelor of Arts (BA), Political Science and Government

Experience
Dean College  April 2011 - Present
One Communications   July 2006 - August 2011
CTC Communications Corp.  1998 - 2006
Act Manufacturing, Inc  January 1990 - December 1997
Data General  1983 - 1989

Skills
Mergers, Financial Analysis

Education
Bentley College - Elkin B. McCallum Graduate School of Business   1984 — 1988
MBA, Finance

Providence College   1979 — 1983
BS, Accounting

Experience
One Communications   PresidentSprint2003 - 2005

Education
Colorado School of Mines   1972 — 1977

Experience
Oracle  June 2010 - May 2014
Techevolution   November 2009 - May 2010
Broadview Networks  November 2008 - November 2009
One Communications   October 2007 - October 2008
Line Drives Baseball Facility   April 2006 - September 2006
Chicago Cubs  June 2004 - April 2006

Skills
Enterprise Software, Leadership, Management, Solution Selling, Cloud Computing, Professional Services, Sales Process, Sales

Education
Boston College   2001 — 2007
Bachelor's Degree, Human Resource Mgmt.

St. John's Prep   1997 — 2001

Experience
Earthlink Business  April 2011 - Present
One Communications   June 2008 - April 2011
One Communications   October 2005 - June 2008
Conversent Communications  February 2004 - October 2005
Conversent Communications  April 2001 - February 2004
Verizon  February 1996 - April 2001
TransNational Communications   1995 - 1996

Skills
Telecommunications, Invoicing, Analysis, Forecasting, Management, Integration, VoIP, Managed Services, Call Centers, MPLS, T1

Education
Brown University   1990 — 1994
BA, Economics

The George Washington University   1998 — 2001
MBA, Finance

Experience
Halstead Property  February 2011 - Present
Bond New York  September 2008 - Present
Consolidated Technologies  November 2007 - August 2008
One Communications   January 2007 - November 2007

Education
Boston University   2002 — 2006

Experience
Semi-retired  November 2014 - Present
FairPoint Communications  December 2012 - November 2014
Quest Energy Solutions   August 2012 - December 2012
EarthLink Business  June 1998 - May 2012
One Communications   July 2006 - March 2011
Fairpoint Communications  1998 - 2001

Skills
SIP Trunking, Hosted Services, Co-location, MPLS, Managed Services, Unified Communications, PRI, Telecommunications, VoIP, T1, Solution Selling, Telephony, Cloud Computing, Ethernet, IP, Direct Sales, Internet Services, WAN, Long Distance, Data Center

Education
Champlain College   1976 — 1978
Associate of Science (A.S.), Marketing/Marketing Management, General

Experience
One Communications   January 2009 - Present
Taylored Systems  July 2007 - January 2009
Moorehead Technologies, Inc.   November 2001 - July 2007

Education
Ball State University   1997 — 2001
Bachelors, Public Relations

Experience
One Communications   August 2003 - June 2008
One Communications   May 2002 - August 2003
One Communications   August 2001 - May 2002
GTG Consultants   August 2000 - August 2001
Agrilink Foods/Birdseye Foods   August 1991 - August 2000
Harris Moran Seed Company  March 1985 - August 1991
Mimi's Garden Greenery   February 1982 - March 1985

Education
Finger Lakes Community College   1981 — 1982
AAS, Ornamental Horticulture

Finger Lakes Community College   1980 — 1981
AAS, Ornamental Horticulture

Alfred State College - SUNY College of Technology   1978 — 1981
AAS, Floriculture Production

Experience
N/A  July 2013 - Present
Capital University  September 2011 - May 2013
JPMorgan Chase  August 2009 - August 2011
One Communications   March 2008 - August 2009

Skills
Networking, Account Management, Team Building, Strategic Planning, Public Speaking, Healthcare, Hospitals, Training, Marketing

Education
Capital University   2011 — 2013
Bachelors of Science, Nursing

Bowling Green State University   2002 — 2005
Bachelor's, Management/Marketing

Experience
hhgregg  July 2013 - Present
hhgregg  October 2012 - July 2013
Dunkin Donuts - HSG Restaurants   March 2011 - October 2012
One Communications   November 2008 - March 2011
Starbucks Coffee Company  2007 - 2008
Starbucks Coffee Co  1994 - 2008
Starbucks Coffee Company  2006 - 2007
Starbucks Coffee Company  1999 - 2006
Starbucks Coffee Company  1998 - 1999
Starbucks Coffee Company  1996 - 1998

Skills
Customer Satisfaction, Leadership, Management, Organizational..., Process Improvement, Retail, Sales, Talent Management, Team Building, Customer Service, Furniture, Inventory Management, Training, Merchandising, Profit, Sales Management, Store Management, Store Operations, Visual Merchandising

Education
Antioch University Seattle   1996 — 2000
Bachelors, Liberal Arts

Experience
Karis Marketing Group   May 2013 - Present
Absolute Precision Group   January 2012 - Present
Total Business Resources LLC (TBR)   January 2009 - December 2013
One Communications   January 2001 - December 2008
Conversent Communications  January 2001 - August 2006
Diversified Group Brokerage   January 1997 - January 2001
UPS  January 1990 - December 1994

Skills
Co-location, SIP Trunking, Managed Services, Hosted Services, Telecommunications, Unified Communications, VoIP, Solution Selling, MPLS, Long Distance, PRI, Telephony, Direct Sales, Channel, Wireless

Education
Central Connecticut State University
BS, Marketing

Newington High School
High School Degree

Experience
AT&T  June 2012 - Present
AT&T  November 2010 - May 2012
AT&T  October 2006 - May 2012
One Communications   July 2005 - September 2006
LCI International  1998 - 2001

Skills
Sales Management

Education
Pace University-Pleasantville/Briarcliff Campus   2013 — 2015
Bachelor’s Degree, Professional Technology with Telecommunications Concentration, 3.8

City University of New York-Herbert H. Lehman College
BS, Computing and Management

Experience
One Communications   December 2008 - Present
Conversent Communications  April 2000 - April 2006

Education
American International College
BS, Management

Experience
Time to Rise English Preparatory Academy   March 2015 - August 2015
The Mandell School Korea   August 2014 - February 2015
BizTimes Media LLC  February 2012 - July 2014
Professional Communication Systems   July 2009 - November 2011
One Communications   February 2008 - June 2009
The Bartolotta Restaurants  July 2000 - January 2008

Skills
VoIP, Account Management, Ethernet, Telecommunications, Unified Communications, WAN, Sales Management, New Business Development, Sales, Networking, Network Design, Internet Services, Contract Negotiation, Voice & Data Convergence, Customer Retention, Advertising, Marketing, Business Development, Solution Selling, Team Leadership, Customer Service, Social Networking, Direct Sales, Leadership, B2B, Managed Services, Marketing Communications, Event Management

Education
Alverno College   1997 — 2003
BSE, Education, English and Computer Science

Experience
One Communications   President, Gunther-NashAlberici Constructors2006 - 2007
MasTec  January 2005 - April 2006
The Williams Companies, Inc.   1998 - 2002

Education
Harvard Business School   2000 — 2000
NA, PMD Program

Colorado School of Mines   1982 — 1986
B.S., Petroleum Engineering

Experience
Connection Technology Center, Inc.   March 2015 - Present
Connection Technology Center  2015 - 2015
Connection Technology Center  2015 - 2015
Connection Technology Center  2015 - 2015
Time Warner Cable  May 2012 - April 2014
EnerPath  May 2010 - February 2012
One Communications   September 2008 - May 2010

Skills
Predictive Maintenance, Predictive Analytics, Engineering, Management, Project Planning

Education
Cornell University   1992 — 1996
Bachelor's Degree, Animal Sciences

Experience
Time Warner Cable  January 2015 - Present
Heritage Hospice  March 2014 - December 2014
Time Warner Cable  March 2011 - February 2014
Time Warner Cable  August 2009 - March 2011
One Communications   November 2004 - May 2009

Skills
Telecommunications, Troubleshooting, Cisco Technologies, Routers, Computer Network..., Network Engineering, MPLS, IP, Training, Training Videos, Project Management, quality, OSX, Mac, iPhone, Apple, Servers, Technical Support, Routing, Switches, DWDM, Software Documentation, Networking, Software Installation

Education
Crouse Hospital School of Nursing   2007 — 2009

Onondaga Community College   1997 — 1999

Experience
U. S. Edge   July 2011 - Present
Broadview Networks  February 2011 - July 2011
PAETEC  March 2010 - February 2011
One Communications   2008 - 2010
RCN  May 2007 - April 2008
Conversent Communications  2000 - 2007
Network Plus  December 1992 - October 1996

Skills
Managed Services, Telecommunications, T1, SIP Trunking, Co-location, VoIP, Unified Communications, Metro Ethernet, Data Center, Optical Fiber, Account Management, MPLS

Education
Curry College   1985 — 1988
Bachelor of Arts, Business Management

Hanover High School

Experience
Hertz  February 2014 - Present
Empire One Telecom (a Media 3 Company)   August 2013 - January 2014
Companies Contracted to Verizon   February 2013 - October 2013
Time Warner Cable  August 2012 - February 2013
RCN  March 2012 - August 2012
Empire One Telecom.   January 2008 - February 2012
One Communications   2007 - 2008
Canoga Perkins  May 2005 - April 2007
AT&T Wireless  February 2004 - November 2004
Corecess Global   April 2002 - May 2003

Skills
Troubleshooting, IP, Telecommunications, VoIP, Call Centers, Direct Sales, Start-ups, Networking

Education
University of Massachusetts Boston   1974 — 1976
Masters of Arts, Telecommunications

Boston University   1970 — 1972
Bachelor's degree, Publlic Relations- Journalism

Experience
Earthlink Business  2010 - Present
One Communications   April 2007 - September 2010
One Communications   May 2005 - April 2007
AT&T  1998 - 2004

Education
D'Youville College   1975 — 1979
BA, Sociology

Experience
Zayo Group  July 2012 - Present
AboveNet  November 2011 - Present
BCE Nexxia Corp   March 2011 - November 2011
MGI Network Services   April 2010 - March 2011
Lightower Fiber Networks  August 2009 - April 2010
One Communications   September 2007 - August 2009
Conversent Communications  October 2002 - September 2007
Conversent Communications  August 2001 - October 2002
Lucent Technologies  March 2000 - July 2001

Education
Binghamton University   1994 — 1998
Bachelor of Arts (B.A.), Anthropology

Experience
Zito cleaning service   October 2009 - Present
One Communications   May 2007 - June 2008
TMP Directional Marketing  August 2006 - March 2007

Skills
Team Leadership, Lead Generation, Hands-on Training, Employee Training, New Business Development, Leadership Development, Program Development, Staff Development, Sales Management, Sales Presentations, Sales Operations, Sales Process, Direct Sales, Customer Service, Women Owned Business, Owner-managed businesses, Marketing, Advertising, Direct Marketing, Aggressive Marketing, Communication, Marketing Communications, Employee Management, Employee Relations, Customer Retention, Customer Satisfaction, Customer Oriented, Customer Experience..., Building Relationships, Referrals, Logistics, Meeting Scheduling, Appointment Scheduling, Interviews, Screening, Phone Etiquette, Phone Screening, Price Quotes, Free Quotes, Quote Preparation, Pricing Strategy, Market Pricing, Information Security, Cold Calling, Confidentiality, Project Planning, Face to Face Sales, Face-to-face, Collaborative Problem..., Creative Problem Solving

Education
Black Hawk College   1997 — 1999

Rock Island High School

Experience
Home  2007 - Present
The Other Side of the Sun   2007 - 2009
One Communications   1999 - 2007
AT&T  1996 - 1999
US Navy  1992 - 1994

Skills
Sales, Customer Satisfaction, Retail, Inventory Management, Team Leadership, Management, Customer Service, Customer Experience, Information Technology, Information Technology..., Employee Training, Training Delivery, Technical Training, Business Analysis, Requirements Analysis, Policy Analysis, System Testing, User Acceptance Testing, Usability Testing, Performance Analysis, Performance Testing, Cross-functional Team..., Team Management, Customer Service..., Customer Service..., Curriculum Development, Curriculum Design, Account Management, Software Project..., Business Process..., Call Center Development, Call Center...

Education
Choice YOUniversity   2006 — 2006
Common Review Training for Managers

Choice YOUniversity   2005 — 2005
Hiring Skills

Choice YOUniversity   2005 — 2005
Stellar Service Training Series

Central Texas College   2003 — 2003
Principles of Real Estate

Achieve Global   2000 — 2000
Quality Service Skills, Instructor Certification

AT&T Communications Inc.   1998 — 1998
Stairways to Leadership

AT&T Communications Inc.   1997 — 1997
Dimensions of Leadership

AT&T Communications Inc.   1997 — 1997
Handling Difficult Customers

Naval Air Station, Meridian Mississippi   1992 — 1992
Personnel & Human Resources, Valedictorian

U.S. Navy Recruit Training Command   1992 — 1992
U.S. Navy Basic Training/Boot Camp