OPTIMUM OUTCOMES
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OPTIMUM OUTCOMES Employees
American Income Life Insurance Company November 2013 - Present
Optimum Outcomes March 2009 - July 2012
Banner Health March 2008 - October 2008
United Health Care March 2004 - February 2008
Skills
Microsoft Word, PowerPoint, Teamwork, Customer Service, Committed to Customer..., Critical Thinking, Issue Resolution, Management, English, Multi Tasking, Auditing, Research, Teaching, Time management, Claim, Medical Insurance, Medical Coding, Medical Billing, Denials, Accounts Payable, Payments, Payment Card Processing, CPT, ICD-9, Medical Records, Appeals, Medicaid, Medicare, Commercial Insurances, Aged insurance accounts, Medical Terminology, Public Speaking, Outlook, Windows, Microsoft Office, Fax, Email Clients, Typing, Telephone Skills, Payment Systems, Charity applications, Access, Budgets, Invoicing, Insurance, Data Entry, Health Insurance, IDX, Epic Systems, Training
Education
American InterContinental University 2012 — 2014
Bachelor's Business Administration, Business Administration and Management, General
American InterContinental University 2010 — 2012
Associate of Arts in Business Administration, Business Administration and Management, General
OPTIMUM OUTCOMES 2012 - Present
HP Enterprise Services January 2011 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML
Education
University of Phoenix 2011 — 2013
Associate's degree, Business Administration and Management, General, 3.0
SMITHFIELD SELMA HIGH 1991 — 1995
HIGH SCHOOL DIPLOMA, OFFICE TECHNOLOGY
Optimum Outcomes April 2013 - Present
PNC Solutions, LLC April 2012 - Present
Trident Marketing June 2014 - July 2015
Progressus Therapy May 2011 - April 2012
Progressus Therapy May 2011 - February 2012
Skills
Human Resources, Employee Relations, Management, Onboarding, New Hire Orientations, Temporary Placement, Training, College Recruiting, Applicant Tracking..., Resume Writing, Talent Acquisition, Recruiting, Internet Recruiting, Interviews, Talent Management
Education
Pasco-Hernando Community College 2011 — 2013
Registered Nursing/Registered Nurse
HealthSouth December 2012 - Present
Optimum Outcomes September 2012 - December 2012
Aurora Diagnostics June 2011 - September 2012
Ingersoll Rand, Climate Solutions, GA/AL District February 2005 - November 2011
Source Medical 2001 - 2005
Protective 1994 - 1997
Skills
Account Management, Benefits Administration, College Recruiting, Deferred Compensation, Employee Engagement, Employee Training, Employee Relations, HRIS, Human Capital, Management, Leadership, Human Resources, Onboarding, Organizational..., Performance Management, Process Improvement, Project Management, Recruiting, Staffing Services, Talent Acquisition, Talent Management, Team Building, Training
Education
University of Alabama at Birmingham 1998 — 2000
Birmingham-Southern College 1988 — 1992
B. A., Human Resources Management
VWR February 2015 - Present
Campbell University September 2012 - December 2014
Optimum Outcomes May 2013 - April 2014
YMCA of the Triangle May 2010 - August 2012
Skills
4D, Computer Proficiency, Administrative..., Experience Working with..., General Correspondence, Phone Etiquette, Professional Phone..., Fundraising, Microsoft Publisher, Time Management, Community Outreach
Education
Campbell University 2010 — 2014
Bachelor's Degree, Business Administration with a concentration in Healthcare Management
Campbell University, Lundy-Fetterman School of Business 2010 — 2014
Bachelor of Business Administration (B.B.A.), Healthcare Management
Optimum Outcomes 2009 - 2013
Sitel April 2002 - June 2009
Education
Austin Peay State University
Bachelor's degree, Business Administration and Management, General
Northeast High School
Honors Diploma, Business Administration and Management, General
Optimum Outcomes June 2012 - January 2014
AIT Worldwide Logistics November 2011 - January 2012
Education
National Louis University 2013 — 2015
Master's Degree, Psychology
Eastern Illinois University 2005 — 2009
Bachelor of Arts (B.A.), Sociology
Optimum Outcomes July 2011 - Present
Education
Chicago State University 2003 — 2009
Bachelor of Science (BS), Business Administration and Management, General
Optimum Outcomes May 2012 - Present
Skills
Healthcare, Revenue Cycle, HIPAA, Insurance, Medicare, Process Improvement, Customer Service, Hospitals, Health Insurance, Strategic Planning, Management, Microsoft Office, Healthcare Management, Healthcare Information...
Education
Smithfield-Selma High School 1991 — 1995
University of Phoenix
Adorn by Jan September 2013 - Present
LPCC May 2013 - Present
Malone Family Childcare February 2001 - Present
Optimum Outcomes January 2011 - November 2014
Skills
Strategic Planning, Leadership, Customer Service, Healthcare, Training, Medicare, Insurance, Health Insurance, Hospitals, Claim, Small Business, Coaching, Data Entry, Outlook, Event Planning, Medical Billing, Revenue Cycle, Team Building, Teaching
Education
California State University-Dominguez Hills
Computer/Information Technology Administration and Management
El Camino College-Compton Center
certification of accelerated studies(pilot program), Early Childhood Education and Teaching
National DCP, LLC Training SupervisorMy Footpath LLCSeptember 2010 - March 2014
My Footpath LLC August 2009 - September 2010
My Footpath LLC January 2009 - August 2009
Cloud 10 Corporation February 2007 - December 2008
Optimum Outcomes October 2005 - February 2007
American InterContinental University Online February 2003 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
University of Phoenix online
Bachelors of Arts, Business management
Heartland Community College
Associates, Business Administration
Wake Technical Community College August 2013 - Present
Optimum Outcomes January 2003 - Present
Education
Wake Technical Community College 2012 — 2014
Associate of Arts (AA), Medical Office Administration
Peace College 1997 — 2002
Bachelor of Arts (BA), Business Administration and Management, General
Optimum Outcomes August 2011 - Present
Memorial Hospital & Manor April 2008 - August 2011
Memorial Hospital & Manor August 2005 - April 2008
Tallahassee Orthopedic Clinic June 1999 - February 2003
Tallahassee Arthritis Center December 1997 - June 1999
Skills
Customer Service, Team Building, Management, Strategic Planning, Coaching, Leadership, Microsoft Office, Microsoft Excel, Process Improvement, Operations Management, Team Leadership, Project Management, Training
Education
Georgia Southwestern State University 2008 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
Bainbridge College 2002 — 2008
Associate's degree, Business Administration and Management, General
Seeking New Challenge in Customer Service / Insurance / Operations. February 2015 - Present
Aerotek January 2015 - Present
Jacobson Insurance Staffing November 2014 - December 2014
Optimum Outcomes January 2013 - July 2014
CNA Insurance 1997 - June 2012
CNA Insurance 1996 - 1997
CNA Insurance 1981 - 1996
CNA Insurance 1978 - 1981
Skills
Professional Phone..., Dependable Team Player, Superior Work Ethic, Adaptable to Changes, Handle Confidential..., Interact with All..., Work Independently with..., Handle Multiple..., Motor Fleet, Auto Appraisal, Auto Claims, Expense Reports, Meeting Scheduling, Written Correspondence, Property & Casualty..., Legal Liability, Professional Liability, Claim, Casualty, Insurance, Reinsurance, Liability, Claims Management, Litigation Management, Commercial Insurance, General Insurance, Brokers, Workers Compensation, Commercial Lines, Claims Handling, Product Liability, Property Damage, Liability Analysis, Claims Resolution, Excess, D&O, Claim Investigation, Workers' Compensation..., Subrogation, Underwriting, Process Improvement, Life Insurance, Risk Management, Investigation, Employee Benefits, Employment Practices..., Disability Insurance, Insurance Law, Financial Risk
Education
City Colleges of Chicago-Richard J Daley College
English Language and Literature, General
DePaul University
General Studies
Downers Grove Public Library
Silver Cross Hospital April 2015 - Present
Optimum Outcomes April 2013 - Present
Silver Cross Hospital, New Lenox IL April 2012 - Present
Silver Cross Hospital November 2013 - April 2015
M.E.E., Inc 2010 - April 2013
Harvest Baptist Church, Oswego IL September 2009 - January 2011
Skills
RHIT (Registered Health..., Medical Coding..., Illinois Notary Public, Electronic Health..., Release of Information, Medical Records, Hospitals, Health Information..., Medical Coding, EHR, RHIT, HIPAA, Healthcare Information..., EMR, ICD-9, Revenue Cycle, CPT, Epic Systems, Medical Terminology, Informatics, HPF, Insurance, Revenue Cycle Management
Education
University of Cincinnati 2012 — 2014
Bachelor's degree, Health Information Management
Joliet Junior College 2010 — 2012
Associate's degree, Health Information Management
Continental Division ContiTech September 2014 - Present
River Bend Elementary Parent Teacher Association July 2011 - Present
Headway Workforce Solutions September 2013 - August 2014
Optimum Outcomes May 2013 - July 2013
Quintiles April 2011 - July 2012
Triangle Society for Human Resource Management January 2009 - December 2011
Durham Exchange Club Industries, Inc. June 2006 - April 2011
State Employees' Credit Union May 2005 - June 2006
Skills
Human Resources, Employee Relations, Recruiting, Training, Leadership Development, Interviews, Leadership, Talent Management, Benefits Administration, Policy, Succession Planning, Event Planning, Customer Satisfaction, Nonprofits, New Hire Orientations, HRIS, Customer Service, Internal Audit, Process Improvement, Personnel Management, Organizational..., Performance Management, HR Policies, Analysis, Onboarding, Team Building, Non-Profit Management, Non-profits, Data Analysis, Strategy, Budgets, Job Descriptions, Organizational..., Program Management, Workforce Planning, Workplace Safety
Education
Leadership Development for Human Resources 2011 — 2011
Human Resources
North Carolina State University - College of Management 2007 — 2009
MBA, Finance and Services Management & Consulting
Meredith College 2001 — 2005
BS, Business Admin, HR Management
Hertford County High School 1997 — 2001
HS Diploma
Autism Home Support Services, Inc August 2014 - Present
Autism Home Support Services, Inc October 2013 - August 2014
Optimum Outcomes January 2014 - March 2014
Optimum Outcomes January 2013 - January 2014
AMR-Baber Research March 2011 - April 2012
Skills
IRB, Psychology, Cognition, Clinical Research, Data Entry, Data Collection, Research, Mental Health, Clinical, Clinical Trials, EDC, Neuroscience, Coordination, Administrative Support, Play Therapy, Behavioral Health, Behavior Modification, Applied Behavior..., CPR Certified, Autism Spectrum..., Social Media, Child Development, Developmental..., Parent Education, Program Development, Teaching
Education
Ball State University 2014 — 2015
Master's degree, Applied Behavior Analysis
Governors State University 2012 — 2013
Bachelor's degree, Psychology, 3.7
Connect Hearing US June 2015 - Present
Connect Hearing US January 2014 - June 2015
Optimum Outcomes November 2012 - December 2013
Walgreens October 2008 - November 2013
Advocate Health Care September 2011 - December 2011
Skills
Extremely Organized and..., Proficient with..., Experience with many..., People-person with..., Work efficiently alone..., Quick learner and eager..., Dedicated Professional, Work Very Well with..., Administrative Work, Budgets, Productivity, Reports, Health Education, Lotus Notes, Nursing, Healthcare, Pharmacy Benefit..., ACLS, Microsoft Publisher, Workshop Facilitation, Medicare Part D, Sales, PowerPoint, Human Resources, HIPAA, Healthcare Management, Managed Care, Analytics, Administration, Customer Service, Process Improvement, Team Building
Education
Governors State University 2009 — 2011
Bachelor's degree, Health/Health Care Administration/Management
Moraine Valley Community College 2007 — 2009
Associate's degree, General Studies
Cahaba GBA January 2013 - Present
Optimum Outcomes August 2012 - October 2012
The University of Alabama at Birmingham- Office of Internal Audit January 2012 - April 2012
Regions Financial Corporation September 2006 - April 2010
Capital South Bank March 2004 - July 2006
Dixie Specialty Insurance Inc August 1997 - July 2003
Deposit Guaranty National Bank May 1994 - June 1996
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Research, Customer Service, English, Management, Windows, Leadership, Healthcare, Financial Analysis, Financial Reporting, Financial Accounting
Education
University of Alabama at Birmingham 2010 — 2012
Completed all the pre-requisite to sit for CPA, Accounting, 3.55
Fatima College, India 1980 — 1983
BS, Sociology, A
University of Chicago Medicine February 2015 - Present
CVS Caremark Corporation October 2013 - August 2014
CVS Caremark Corporation January 2013 - August 2014
Roosevelt University August 2012 - December 2012
Collaborative Marketing Group September 2010 - January 2012
Orlando Magic August 2009 - August 2010
Optimum Outcomes May 2006 - August 2006
Skills
Pharmacy Automation, Pharmacy Benefit..., Strategic Planning, Immunization, Patient Counseling, Pharmacokinetics, Aseptic Technique, Marketing, Clinical Pharmacy, Clinical Research, Account Management, Sales, Medication Therapy, PowerPoint, Customer Service, Management, Microsoft Office, Data Analysis, Event Planning, Sales Operations, Microsoft Excel, Digital Marketing, Social Media
Education
University of Illinois at Chicago 2014 — 2018
Doctor of Pharmacy (PharmD), Pharmacy
University of Illinois at Urbana-Champaign 2005 — 2009
Bachelor of Science, Advertising
Pontoon Solutions May 2014 - Present
Optimum Outcomes July 2012 - June 2013
Randstad Corporate Services March 2011 - March 2012
Randstad US April 2001 - April 2011
Randstad US June 1999 - March 2001
Randstad US January 1998 - June 1999
Randstad US January 1997 - June 1998
Randstad Staffing Services August 1995 - January 1997
Randstad Staffing Services November 1995 - August 1996
Macy's South 1987 - 1991
Skills
Project Coordination, Business Process..., Business Analysis, Account Management, Temporary Staffing, Interviewing, Vendor Management, Customer Relations, Talent Acquisition, Talent Management, Hiring, Sourcing, Applicant Tracking..., Vendor Relations, Recruitment/Retention, Program Implementation, Six Sigma, Process Improvement, Problem Solving, Recruiting, Contract Recruitment, College Recruiting, Interviews, Human Resources, Training, Customer Service, Business Development, Temporary Placement, Sales, Strategy, Sales Operations, New Business Development, Staffing Services, Customer Satisfaction, Project Planning, Management, Technical Recruiting, Onboarding, Performance Management, Employee Relations, Leadership, CRM
Education
North Carolina State University 1978 — 1983
Bachelor of Science (BS), Textile Marketing and Management
Georgia Institute of Technology
Butler Street. Client and Talent Development. Perfected. July 2013 - Present
Optimum Outcomes May 2011 - June 2013
Optimum Outcomes Healthcare Management July 2010 - July 2011
Supplemental Health Care August 2005 - May 2010
Randstad March 2003 - May 2005
Randstad USA 2003 - 2004
Standard Register June 1984 - March 2003
Skills
Nursing, Selling Skills, Employee Benefits, Hospitals, Strategic Planning, Strategic Partnerships, Healthcare, New Business Development, Thought Leadership, Sales & Marketing..., Applicant Tracking..., Talent Acquisition, Strategy, Sales Management, Recruiting, Leadership, Process Improvement, Account Management, Salesforce.com, Talent Management, Sales, Business Development, Management, Cross-functional Team..., Team Building, Healthcare Management, Human Resources, Revenue Cycle, Change Management, Hiring, Coaching, Onboarding, Managed Care, Executive Management, Mergers & Acquisitions, Call Centers, Training, Leadership Development, CRM, Vendor Management, Performance Management, Start-ups, Cold Calling, Organizational..., Employee Relations, Sales Process, Temporary Staffing, Customer Service, Healthcare Consulting, Management Consulting
Education
Bradley University 1978 — 1982
BS, Marketing, Psychology
Manual High School 1974 — 1978
Ceannate Corp. January 2014 - Present
PNC March 2013 - October 2013
Optimum Outcomes March 2013 - September 2013
Wintrust Financial Corporation April 2012 - October 2012
HSBC September 2002 - April 2009
HSBC September 2002 - December 2003
Chase January 1998 - August 2000
Skills
Loan Origination, Loan Processor, Senior Account Executive, Residential Mortgages, Mortgage Lending, Loss Mitigation, Debt Management, Customer Service, Loan Servicing, Financial Services, Collections, Sales Effectiveness, Cross Selling, Client Rapport, Credit Reports, Increase Productivity, Home Equity Loans, Credit Analysis, Credit, Revolving Lines of..., Lines Of Credit, Credit Cards, Life & Health Insurance..., Disability Insurance, Peer Tutoring, Loans
Education
Judson University 1993 — 1997
Bachelor's degree, History and Psychology, 3.823
Optimum Outcomes February 2013 - Present
Methodist College January 2011 - Present
Methodist College January 2011 - February 2013
St. Jude Children’s Research Hospital, Knox College August 2010 - January 2011
Knox College April 2010 - January 2011
Knox College April 2010 - January 2011
Bradley University July 2008 - May 2010
Bradley University June 2008 - May 2010
Community Foundation of Central Illinois June 2009 - February 2010
Bradley University January 2007 - January 2009
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Social Media, Research, Customer Service, Public Speaking, Event Planning, Teamwork, Photoshop, Leadership, English, Social Networking, Human Resources, Student Affairs, Time Management, Marketing
Education
Bradley University 2008 — 2010
Master of Arts (M.A.), Human Service Administration
Bradley University
Masters, Human Service Administration
Bradley University 2004 — 2008
Bachelor of Science (B.S.), Communicatioin, Marketing, Psychology
Bradley University
Bachelor of Arts, Communication; Advertising
CAREER RELATED
Jefferson County Merit System - Personnel Board December 2014 - July 2015
Jefferson County Merit System - Personnel Board April 2014 - December 2014
Jefferson County Merit System - City of Leeds July 2013 - April 2014
Optimum Outcomes March 2012 - June 2013
Sirote & Permutt, P.C. November 2011 - March 2012
FleetPride July 2011 - November 2011
BBVA Compass August 2010 - June 2011
BBVA Compass May 2008 - August 2010
BBVA Compass December 2007 - April 2008
BBVA Compass February 2006 - December 2007
Skills
Banking, Internet Banking, Accounting, Fraud, Administrative Support, Office Administration, Database Management, Non-profits, Government, Tax Preparation, Administrative..., Payroll, Account Reconciliation, General Ledger, Accounts Payable, Accounts Receivable, QuickBooks, Journal Entries, Financial Statements, Financial Analysis, Nonprofits, Database Admin, Administrative..., Auditing, Budgets, Microsoft Excel, Financial Reporting, Microsoft Office
Education
Strayer University-Birmingham Campus 2012 — 2015
Master of Business Administration (MBA), Accounting, 3.3
Strayer University-Birmingham Campus 2009 — 2012
Bachelor's degree, Accounting, 3.565
Strayer University-Birmingham Campus 2009 — 2011
Associate of Arts (A.A.), Accounting, 3.545
Optimum Outcomes October 2012 - August 2013
North Carolina Department of Public Safety June 2010 - September 2012
Wal-Mart Super Center July 2007 - June 2010
United States Postal Service June 2006 - June 2007
York Technical College May 2004 - June 2006
Crestar Health February 2003 - June 2006
Rock Hill School District August 2002 - May 2004
Tuomey Healthcare Systems April 1997 - August 2002
US Army July 1991 - January 2001
Skills
Customer Service, Policy, Budgets, Team Building, Medical Billing, Employee Benefits, Public Speaking, Recruiting, Screening, Human Resources, Onboarding, Interviews, Training, Management, Contractors
Education
Morris College 1997 — 2000
Business Administration, Management and Operations
BCBSNC Bilingual Customer Service AdvocateBlue Cross and Blue Shield of North CarolinaAugust 2013 - Present
Optimum Outcomes June 2012 - March 2013
CGS (Computer Generated Solutions) January 2012 - May 2012
Education
St. John's University 2010 — 2011
Bachelor’s Degree, Business Administration and Management, General
Wilsey Institute 1999 — 2000
Certified Nursing Assistant, Pre-Nursing Studies