Experience
Fiserv  January 2011 - Present
IRS - Washington, DC   January 2009 - November 2010
Bellevue Capital   December 2007 - January 2009
Greater Kansas City Community Foundation  January 2006 - January 2009
Great Plains Energy  2000 - 2008
H&R Block, Inc.   September 1998 - December 2007
H&R Block Bank  2006 - 2007
RSM McGladrey Inc.  2000 - 2007
H&R Block Financial Advisors  2000 - 2007
Option One Mortgage Corporation   1998 - 2007

Education
Drake University   1999 — 2000
BS, Finance and Accounting

The University of Chicago - Booth School of Business   1984 — 1986
MBA, Finance/Economics

Experience
Mercury Insurance  December 2011 - Present
Mercury Insurance  October 2009 - December 2011
American Home Mortgage Servicing, Inc.   December 1997 - October 2009
Option One Mortgage Corporation   December 1997 - April 2008

Skills
Project Management, Program Management, Business Intelligence, Management, SDLC, Leadership, Integration, Vendor Management, Visio, SharePoint, Sales Operations, Software Documentation, Process Improvement, Public Speaking, Analysis, ITIL, Disaster Recovery, Training, Time Management, Insurance, Call Center, Team Building, Business Analysis, Cloud Computing, Risk Management, Information Technology, Active Directory, IT Strategy, Customer Service, Business Process..., Executive Management, Networking, Sales, PMP, Mobile Devices, Requirements Analysis, Data Center, IT Management, Customer Satisfaction, Windows, Team Leadership, Teamwork, Software Project..., Recruiting, Strategic Planning, Technical Support, Operating Systems, Change Management, Access, Security

Education
San Diego State University-California State University   1993 — 1996
Bachelor of Science, Financial Services

Fullerton College   1992 — 1993
Associate, Business Administration

Experience
Prudential Financial  April 2007 - Present
Self  November 2006 - April 2007
Option One Mortgage Corporation   December 1993 - November 2006

Skills
Fiction Writing, Video Production, Training, E-Learning, Instructional Design, Lectora, Final Cut Pro, Photoshop, Microsoft Word, Team Building, Public Speaking, Needs Analysis, Strategy, Sales, Coaching, Team Management, Leadership Development, Leadership, Training Delivery, Organizational..., Performance Management, PowerPoint, Outside Sales, Microsoft Excel

Education
The American College   2007 — 2010

Fordham University
Bachelor's degree

Experience
Strategic Law Group, LLC   May 2012 - Present
Property Management and Development, Inc.   January 2003 - Present
Strategic Alliance Funding, Inc.   January 1996 - September 2008
Option One Mortgage Corporation   March 1995 - February 1996

Skills
Real Estate, Due Diligence, Mortgage Lending, Loans, Contract Negotiation, Commercial Real Estate, Banking, Financial Analysis, Strategy, Portfolio Management, Selling, Management, Credit Analysis, Budgets, Mortgage Banking, Underwriting, Leases, Residential Homes, Marketing

Education
American University
Bachelor of General Studies, Real Estate Finance and Personal Management

District of Columbia School of Law
Jurist-Doctorate Degree

University of the District of Columbia
Associate of Applied Science, Business Managment Technology

Experience
Rising Medical Solutions, Inc.   April 2008 - Present
Option One Mortgage Corporation   August 2004 - February 2008
HNC Software (acquired by Fair Isaac)   August 1998 - August 2004
FICO  August 1998 - August 2004
Cyberactive Publishing   August 1997 - August 1998
Zenith Insurance Company (United States)   October 1991 - August 1997
Shafer's Service Systems   March 1989 - September 1991
First Alliance Corporation   August 1987 - March 1989
Bonita Computer Systems   May 1985 - July 1987

Skills
Business Analysis, SDLC, Business Intelligence, Software Project..., Requirements Analysis, Process Improvement, Data Warehousing, Visio, Microsoft SQL Server, SaaS, Enterprise Architecture, Integration

Education
San Diego State University-California State University   1981 — 1986
Information Systems

Experience
Management Concepts  2013 - Present
IJIS Institute  2007 - 2013
First Horizon National Corporation  2006 - 2007
Countrywide Home Loans  2005 - 2006
Option One Mortgage Corporation   2004 - 2005
Countrywide Full Spectrum Lending  2003 - 2003
CACI International Inc  1999 - 2002
Nielsen Claritas  1995 - 1998
Burke & Herbert Bank  1992 - 1994
Household Bank  1987 - 1992

Skills
Program Management, Government, Management, Project Management, Business Analysis, Integration, Product Management, Governance, Security, Enterprise Architecture, Homeland Security, Leadership, SOA, Analysis, Change Management, Training, Requirements Analysis, SQL, Business Intelligence, Proposal Writing, PMP, Project Planning, Management Consulting, Strategic Planning, Strategy, IT Strategy, Business Continuity, Consulting, Solution Architecture, Marketing, Information Technology, Cloud Computing, SharePoint, IT Management, Policy, Software Project..., Vendor Management, Business Process..., SaaS, SDLC, Process Improvement, Risk Management, Enterprise Software, ITIL

Education
The George Washington University - School of Business   2010 — 2011
Associate's Certificate, Project Management

Northern Virginia Community College   1995 — 1997
in pursuance of an A. S., Information Technology

ESI International
in pursuance of Project Management Professional (PMP®) credential

Experience
CMG Financial  November 2013 - Present
Impac Funding   June 2010 - November 2013
First Horizon Home Loans  June 2001 - February 2010
Option One Mortgage Corporation   June 1998 - June 2001
Great American Opportunities  1992 - 1993

Skills
Mortgage Lending, Loans, Mortgage Banking, FHA, Construction Loans, CRM, Leadership, Finance, FHA Financing

Education
Colorado State University   1987 — 1990
Bachelor of Science, Business Marketing

Experience
Sage Bank  January 2013 - Present
Prospect Mortgage  July 2010 - February 2011
Franklin American Mortgage Company  February 2008 - July 2010
Countrywide Bank  November 2007 - February 2008
Plaza Home Mortgage, Inc  June 2006 - August 2007
Option One Mortgage Corporation   March 2004 - June 2006
Washington Mutual Bank  October 2002 - March 2004
Ivy Mortgage  June 2000 - April 2002

Education
Northern Essex Community College   1998 — 2001
Business Administration and Management, General

Experience
Paint Me Party Services, LLC (face painting & balloon creations)   February 2009 - Present
Township of Cinnaminson   May 2012 - Present
Canvas Mixers   March 2012 - Present
Inglesby-Givnish Life Celebration Home   January 2008 - May 2012
Closets by Design  December 2006 - August 2007
Option One Mortgage Corporation   January 2000 - December 2004

Skills
Customer Service, Team Building, Sales, Account Management, Art, Face Painting, Canvas Painting, Parties, Entertainment, Painting, Glitter Tattoos, Corporate Events, Creativity, Festivals, Birthday Parties, Community, Organization, Craft, Bodypaint, Fundraising, Management, Budgets, Marketing, Mortgage Lending, Training

Education
Maple Shade High School   1986 — 1990
Diploma

Burlington County College
Associate of Arts (A.A.)

Experience
First American Title  June 2013 - Present
Law Offices of Wendy Rianda   December 2012 - May 2013
Carrington Mortgage Holdings, LLC  May 2011 - December 2012
Federal Deposit Insurance Corporation  July 2010 - April 2011
Law Offices of Wendy P. Rianda   2008 - June 2010
Option One Mortgage Corporation   2000 - 2008
Pacific Shore Funding  1999 - 2000

Skills
Mortgage Servicing, Loan Compliance, Loss Mitigation, Bankruptcy, Mortgage Lending, Loans, Mortgage Banking

Education
University of North Carolina at Chapel Hill   1991 — 1994
J.D., Law

Experience
Bank of America  January 2015 - Present
Newbold Advisors  2013 - February 2015
JPMorgan Chase  April 2008 - July 2012
ResMAE Mortgage Corporation  July 2007 - April 2008
Option One Mortgage  January 1998 - July 2007
OPTION ONE MORTGAGE CORPORATION   January 1998 - July 2007
Option One Mortgage  January 1998 - July 2007
FIRST UNION BANK  January 1997 - January 1998
ASSOCIATES FINANCIAL SERVICES  January 1989 - January 1997
Associates Financial Services  1989 - 1997

Skills
Mortgage Banking, Risk Management, Loans, Program Management, Sales Operations, Management, Change Management, Mortgage Lending, Underwriting, Quality Assurance, Leadership, Project Management, Asset Management, Compliance, Credit, Operations Management, Loan Origination, Financial Services, Team Building, Analysis, Management Consulting, Financial Risk, Loss Mitigation, PMO, Business Development, Process Improvement

Education
UC Irvine
Project Management

Ohio State   1986 — 1988

PROCSI
Certificate, Change Management Methodology

Experience
NGK Automotive Ceramics USA, Inc.   August 2011 - Present
Primerica  March 2008 - Present
Self  April 2010 - December 2011
Nationwide Custom Homes (Modular & Certified Bronze "Green")   May 2009 - April 2010
Showpiece Enterprises ("Green" Marketing!)   February 2009 - May 2009
Anchor Home Mortgage  May 2008 - August 2008
Patriot Clean Fuel   2008 - 2008
Option One Mortgage Corporation   2004 - 2008
Quebecor World  August 2000 - July 2003
London Health Administrators, LLC   March 1998 - April 2000

Skills
Time Management, Marketing, Outlook, Team Building, Customer Service, Small Business, Data Entry, Microsoft Word, Microsoft Excel, Training, PowerPoint, Office Management, QuickBooks, Analysis, Outlook Express, Lotus Notes, Retirement Savings, Highly detail oriented, Building Relationships, Order Fulfillment, Data Analysis, Project Coordination, One Write Plus, Jewelry Design, COBRA, Office Organization, Create Training..., Graphing, Sales Order, 5S, Insurance Risk, Due Diligence, Life Insurance..., COBRA Administration, Creative Forms, Photographing..., Survey Monkey- creating..., Designing Training..., Work Instruction..., Suitability Analysis, Risk Assessment, Market Risk, Microsoft Publisher, Handmade Jewelry, Cash Flow Analysis, Analysis & comparison, Planning, Education, Charting & Graphing, Finance

Education
Investco Cont Ed   2014 — 2014
3 credits, Three Retirement Risks Every Woman Should Know, Pass

Life Insurance & Annuity Course   2009 — 2013
Licensing, Life and Annuities, Pass

Debt Boot Camp   2010 — 2010
Debt Elimination- payment acceleration awareness

University of Massachusetts, Amherst
BS, Fashion & Marketing

Southeastern Massachusetts University
BFA, Textile & Design

Experience
Stearns Lending (NMLS #1854)   September 2014 - Present
Rushmore Loan Management Services LLC  February 2014 - July 2014
First American Title Company  March 2012 - August 2013
American Home Mortgage Servicing, Inc.   December 2008 - June 2011
Option One Mortgage Corporation   January 2000 - February 2008
Option One Mortgage  October 1997 - December 1999

Skills
Microsoft Office Word..., Microsoft Excel, Legal Research, Loss Mitigation, Loan Closings, Quality Control, Legal Documents, Document Preparation, Mortgage Lending, Procedure Development, Title Insurance, Quality Auditing, Loans, Mortgage Servicing, Loan Origination, Mortgage Banking, Loan Servicing, Executive Management, Management, Microsoft Office, Policy, Refinance, FHA, Analysis, Process Improvement, Quality Assurance, Default, Loan Modifications, Mortgage Underwriting, Underwriting, Financial Risk, Residential Mortgages, Business Process, Banking, Funding, Credit

Education
Santa Ana College
General Business

Experience
Bank of America  March 2013 - Present
Bank of America  April 2012 - March 2013
Bank of America  October 2011 - April 2012
Kinecta Federal Credit Union  January 2011 - July 2011
WesCorp.  October 2009 - January 2011
WesCorp  October 2007 - September 2009
Option One Mortgage Corporation   June 2002 - August 2007
First Nationwide Mortgage  March 2000 - June 2007
First Nationwide Mortgage  January 1997 - March 2000
California Federal Bank  February 1993 - March 1997

Skills
Banking, Vendor Management, Process Improvement, Business Analysis, Risk Management

Education
California State University-Long Beach
Political Science

Experience
Vintage Senior Living  August 2014 - Present
Forward Motion Fitness   October 2008 - Present
Kisco Senior Living  May 2013 - August 2014
Walnut Village Retirement Community   July 2012 - May 2013
CAPS Pharmaceuticals   March 2008 - September 2008
New Century Capital Corporation   December 2006 - December 2007
Option One Mortgage Corporation   June 2003 - December 2006

Skills
Nutrition, Exercise Physiology, Gerontology, Functional Training, Healthcare, Public Speaking, Coaching, Long-term Care, Elder Care, Customer Service, Team Building, Strategic Planning, Event Planning, Seniors, Leadership Development

Education
California State University-Fullerton   2010 — 2012
Bachelors degree, kinesiology

Saddleback College

Experience
Mitch-Stuart, Inc   November 2006 - Present
Option One Mortgage Corporation   April 1994 - October 2006
H & R Block Mortgage  1999 - 2001
Citi First Mortgage   May 1991 - April 1994

Skills
Process Improvement, C-Level Sales, Mortgage Lending, Sales Management, Mortgage Banking, Executive Management, New Business Development, Strategy, Business Development, Leadership, Strategic Planning, Team Building, Program Management, Sales, Sales Operations, Coaching, Management, Strategic Partnerships, Fundraising, B2B, Change Management, Marketing, Social Media Marketing, Public Relations, Marketing Strategy, Contract Negotiation, Marketing Communications, Budgets, Advertising, Start-ups, Business Planning, Business Strategy, Public Speaking, Entrepreneurship, Nonprofits, CRM, Account Management, Competitive Analysis, Salesforce.com, Training, Time Management, P&L Management, Sales Process, Employee Engagement, Customer Retention, Selling, Direct Sales, Lead Generation, Negotiation, Forecasting

Education
University of Oklahoma   1984 — 1988
BBA Finance, Finance

Edmond Memorial High School   1979 — 1983

Experience
TekStream Solutions  October 2014 - Present
URS Corporation  April 2008 - October 2014
Option One Mortgage Corporation   January 2004 - February 2008
E*Trade Financial  June 2002 - January 2004
KnowledgeWorkers, Inc.   January 1998 - February 2002
MadenTech Consulting   January 1996 - January 1998

Skills
Applicant Tracking..., Recruiting, Talent Acquisition, Benefits Negotiation, Sourcing, Internet Recruiting, Onboarding, Technical Recruiting, Human Resources, Leadership, Interviews, Outsourcing, Team Leadership, College Recruiting, Screening, Deferred Compensation, Talent Management, Temporary Staffing, Training, Building Relationships, Negotiation, Temporary Placement, Contract Recruitment, Program Management, Networking, Sales, Hiring, Management, Time Management, Strategy, Process Improvement, Employee Relations, Job Descriptions, Consulting, Screening Resumes, HRIS, Team Building, Executive Search, Analysis, Strategic Planning

Education
Elizabeth City State University   1985 — 1989
BS, Management

Experience
New Penn Financial, LLC  August 2012 - Present
JPMorgan Chase  April 2012 - August 2012
Sutherland Mortgage Services, Inc.   January 2012 - March 2012
SunTrust Mortgage  August 2011 - December 2011
RMIC  July 2011 - August 2011
Bank of America  February 2011 - May 2011
Sutherland Global Services/Carlton   December 2010 - February 2011
Codilis & Stawiarski   April 2008 - December 2010
Option One Mortgage Corporation   November 2002 - February 2008
Option One Mortgage  August 2000 - November 2002

Skills
Credit Analysis, Project Management, Training, B2B, Staff Development, Policy, Risk Assessment, Mortgage Banking, Mortgage Underwriting, Loan Origination, Mortgage Lending, Underwriting, FHA, Loss Mitigation, Loans, Residential Mortgages, Refinance, Credit, Due Diligence, Team Building, Wholesale Lending, Credit Risk, Appraisals, Leadership, Management, FHA financing, Mortgage Servicing, VA loans, Construction Loans, Government Loans, Reverse Mortgages, Default, Commercial Mortgages, Certified Mortgage..., Risk Analysis, Asset, Real Estate Lending, Loan Modifications, Consumer Lending, Home Equity Loans, Home Equity Lines of..., Real Estate Financing, Commercial Lending, FHA Financing, VA Loans

Education
Houston Community College

North Harris Co Comm College

Rice University

Experience
Automated Building Controls   August 2007 - Present
Option One Mortgage Corporation   June 2000 - October 2007
Rhode Island Hospital Trust / Bank Boston / Sovereign Bank   May 1998 - June 2001

Skills
HVAC Controls, HVAC, Marketing, Credit, Contract Negotiation, Ductwork, Account Management, Air Conditioning, Analysis, B2B, Business Services, CRM, Cold Calling, Customer Service, Heating, Internal Controls, Loan Origination, Loans, Management, Mortgage Banking, Mortgage Lending, Real Estate, Sales, Sales Management, Sales Operations, Sales Process, Salesforce.com, Strategic Planning, Team Building, Training, Underwriting

Education
Bryant University   1994 — 1998
BS

Middletown High School South   1990 — 1994
HS Diploma

Experience
Glasscock, Glasscock, & Mullins   January 2007 - Present
Option One Mortgage Corporation   January 2007 - March 2007
Option One Mortgage Corporation   August 2002 - November 2006

Skills
Due Diligence, Legal Research, Contract Negotiation, Corporate Law, Real Estate, Policy, Negotiation, Mergers, Bankruptcy, Risk Management, Research, Contract Management, Strategic Planning, Insurance, Legal Writing, Mergers & Acquisitions, Leadership, Litigation

Education
University of Buckingham   2002 — 2004
Master of Laws in Law, Real & Intellectual Property Law

Loyola University New Orleans School of Law   1990 — 1992
Juris Doctor

Louisiana Tech University   1987 — 1990
Bachelor of Arts, Graphic Design

Experience
REMN Wholesale  March 2014 - Present
CM Lacy LLC   January 2002 - Present
United Mortgage Corp.  October 2013 - March 2014
Carrington Mortgage  May 2012 - October 2013
Capital Solutions Financial Group   August 2010 - 2012
Option One Mortgage Corporation   January 2006 - January 2008
Option One Mortgage  1995 - 2008
Option One Mortgage  January 1995 - January 2006
Grubb and Ellis Residential Mortgage Service   January 1993 - January 1995
Parliament Funding Group   January 1989 - January 1993

Skills
Management Consulting, CRM, Mortgage Banking, Entrepreneurship, High Performance Teams, FHA, Loan Origination, Loans, Credit, Wholesale Lending, Microsoft CRM, FNMA, Mortgage Lending, Portfolio Management, Marketing Strategy, Finance, Real Estate, Refinance, Executive Management, Management, Sales, Sales Operations, Investments, Sales Management, Leadership, Asset Management, Training, Financial Services, B2B, Residential Mortgages, Funding, Loss Mitigation, Mergers & Acquisitions, USDA, FHA financing, VA loans

Education
California State University-Fullerton   1987 — 1991
Finance

Cypress College
AA, General

Experience
Admirals Bank  October 2012 - January 2013
Citizens Bank  December 2010 - October 2012
Poli Mortgage Group  August 2010 - December 2010
Citizens Union Bank  December 2009 - September 2010
Nestle Waters  July 2009 - January 2010
Southcoast Hospitals Group  May 2007 - August 2007
Bristol Community College  January 2007 - June 2007
Bristol Community College - The Observer   November 2006 - June 2007
Option One Mortgage Corp  January 2004 - March 2006
Option One Mortgage Corporation   February 2001 - January 2004

Skills
Writing, Proofreading, Copy Editing, Banking, Adobe Creative Suite, Microsoft Office, Training, Communication, Management, Mortgage Lending, Loans, Underwriting, Credit, Editing, Coaching, Creative Writing, Mortgage Banking, Finance, Customer Service, Residential Mortgages, Loan Origination, Time Management

Education
Rhode Island College   2007 — 2009
BA

Bristol Community College   2006 — 2007
AA

Johnson and Wales University   1991 — 1995

Bridgewater State College   1984 — 1986

Experience
USAA  October 2007 - Present
Citi Residential Lending, Inc.   September 2007 - October 2007
ACC Capital Holdings  March 2006 - August 2007
ACC Capital Holdings  May 2004 - March 2006
Option One Mortgage Corporation   January 2003 - May 2004
WFS Financial  October 2002 - January 2003
The Capital Group Companies  November 1994 - September 2002

Skills
Disaster Recovery

Education
Hawaii Pacific University
Bachelor of Science

Experience
Carrington Mortgage Services  June 2013 - Present
South Bay BMW  October 2010 - June 2012
Direct Capital Distribution, LLC   July 2009 - October 2010
Rauxa Direct  July 2008 - May 2009
Option One Mortgage Corporation   August 2002 - September 2007
H&R Block/Option One Mortgage   2002 - 2007
Household Auto Finance Corporation   April 2000 - August 2002
Household Auto Finance (HSBC)   2000 - 2002
HSBC Auto Finance  2000 - 2002
AAA  December 1997 - January 2000

Skills
Sales, CRM, Strategic Planning, Direct Marketing, Customer Acquisition, Marketing Management, Strategy, Marketing, Management, Program Management, Analytics, Leadership, Customer Retention, B2B, Marketing Strategy, Marketing Communications, Email Marketing

Education
University of California, Irvine   2003 — 2006
MBA, Business

University of California, Irvine - The Paul Merage School of Business   2003 — 2006
Master of Business Administration (MBA), Business Administration and Management, General

San Diego State University-California State University   1987 — 1989
BS, Business Administration

Experience
Northwood Gratitude and Honor Memorial, Inc.   July 2009 - Present
DBK Financial, Inc.   April 2004 - Present
New Century Mortgage Corporation  February 2007 - May 2007
Option One Mortgage Corporation   June 2004 - October 2006
IndyMac Bank  February 2002 - June 2004
United Lending Group  1999 - 2001
Avco Financial Services  1996 - 1999

Skills
Competitive Analysis, Strategy, Leadership, Marketing, Direct Marketing, Strategic Planning, Mortgage Lending, Business Strategy, Program Management, Mortgage Banking, Management, Sales, Business Development, Marketing Strategy, Finance, Team Building, Analysis, Integrated Marketing, Start-ups, Market Planning

Education
Northwestern University - Kellogg School of Management   1974 — 1976
MBA, Finance, Accounting, Information Systems

Northwestern University   1971 — 1974
Bachelor's Degree, Political Science and Economics

Experience
Sand Canyon Corporation   June 2008 - Present
Option One Mortgage Corporation   February 1994 - Present

Skills
Mortgage Banking, Underwriting, Leadership, Mortgage Lending, Loss Mitigation, Loans, Credit

Education
University of California, Los Angeles   1983 — 1987

Experience
Walz Group, LLC.   August 2009 - Present
The Walz Group   2009 - 2010
American Home Mortgage  August 2007 - May 2009
Fremont Investment & Loan  August 2006 - August 2007
Option One Mortgage Corporation   February 2002 - August 2006

Skills
Vendor Management, Process Improvement, Leadership, Management, Mortgage Lending, Loans, Loss Mitigation, Portfolio Management, Strategic Planning, Budgets, Leadership Development, Foreclosures, Auditing, Account Reconciliation, Investors, Mortgage Banking, Credit, Banking, Bankruptcy

Education
Riverside Community College   2003 — 2004
English

Experience
Allianz Asset Management  January 2008 - Present
Option One Mortgage Corporation   September 2005 - November 2007
Allianz Asset Management  2003 - 2005
Allianz Asset Management  2001 - 2003

Skills
SAP, Sap master data..., BEx Analyzer, Counsel Link..., Concur, Employee Training, Report Writing, Query Designer

Education
Pepperdine University, The George L. Graziadio School of Business and Management   2005 — 2008
MBA, Finance

California State Polytechnic University-Pomona   1997 — 2000
BS, Finance

Cypress Jr. College   1995 — 1997
AA, General

Experience
Delaware County Bank and Trust   August 2007 - Present
Option One Mortgage Corporation   August 2001 - August 2007

Education
Murray State University   1995 — 1999
Bachelor of Arts, Business Administration

Experience
o2Funding   February 2011 - Present
Simply EZ   January 2009 - February 2011
MAP Furniture Bank   2008 - 2008
Option One Mortgage Corporation   July 1994 - December 2007
The Associates  May 1993 - July 1994
ITT Financial Services  October 1982 - April 1993

Skills
Change Management, Mortgage Banking, Marketing, Credit, Mortgage Lending, Loan Origination

Education
Geneva College   1978 — 1982
BS / Business Adm , Accounting, Business / Accounting

Experience
Kreditrisk Analytics   January 2011 - Present
Fremont Investment and Loan  January 2007 - May 2010
Option One Mortgage Corporation   2002 - 2007
Home Savings of America  1991 - 2005

Education
Doane College   1970 — 1975
BA

Syracuse University
ABD Social Science

University of Missouri-Kansas City
MA

Experience
Carrington Holding Company, LLC  July 2014 - 2015
First Continental Mortgage  May 2008 - 2014
Option One Mortgage  July 1997 - December 2007
Option One Mortgage Corporation   July 1997 - July 2005

Skills
Loans, Team Building, Mentoring, Strategic Planning, Customer Service, Sales, Sales Management

Education
Texas State University-San Marcos   1990 — 1993
Bachelor's degree

Experience
Springboard Solutions  February 2013 - Present
Springboard Solutions  July 2010 - March 2013
Springboard  August 2009 - March 2011
Springboard  February 2009 - August 2009
American Home Mortgage Servicing, Inc.   January 2008 - February 2009
Option One Mortgage Corporation   June 2006 - January 2008
Cisco Systems  August 2003 - June 2006

Skills
Workforce Management, Forecasting, Call Centers, Risk Management, Business Process..., Contact Centers, Outsourcing, Team Leadership, Training, Management, Cross-functional Team..., Six Sigma, Quality Assurance, Project Management, Leadership

Education
California State University-Fullerton   1998 — 2003
Bachelor of Arts in Business, Management Science

Certified HUD Counselor

University of California, Riverside
Lean Six Sigma Certification

Experience
Rockwell Collins  May 2008 - Present
Option One Mortgage Corporation   July 2006 - April 2008

Skills
Content Management, Networking, Customer Satisfaction, Lean Manufacturing, Quality Management, Program Management

Education
University of California, Irvine   2001 — 2005

Experience
Morgan Stanley Smith Barney  March 2008 - Present
Option One Mortgage Corporation   January 2005 - February 2008

Education
East Stroudsburg University of Pennsylvania

Experience
Citizens Bank  March 2008 - Present
Option One Mortgage Corporation   2002 - 2007

Education
University of Massachusetts Dartmouth   1991 — 1994

Experience
JP Morgan Chase Bank N.A.   May 2012 - Present
Chase Investment Service Corporation   May 2010 - May 2012
Brockob Construction Company   August 2007 - March 2010
Option One Mortgage Corporation   September 2002 - August 2007
Option One Mortgage Corp  January 2005 - July 2005

Education
University of Dayton   1997 — 2001
History and Political Science

lyons Township High school   1993 — 1997

Experience
Chelsea Groton Bank  May 2015 - Present
American Eagle Federal Credit Union  February 2014 - May 2015
American Eagle Federal Credit Union  June 2012 - February 2014
American Eagle Federal Credit Union  September 2008 - July 2012
MortgageIT  December 2006 - February 2008
Option One Mortgage Corporation   2002 - 2006

Skills
Mortgage Underwriting, Mortgage Lending, Loans, Residential Mortgages, Mortgage Banking, Refinance, Credit, Credit Analysis, Loan Origination, Banking, Underwriting, Real Estate, Customer Service, Management, Process Improvement, Risk Management

Education
Assumption College   1994 — 1998
Bachelor of Arts (BA)

Chicopee High School

Experience
Northcreek HR Consulting   May 2009 - Present
C&D Zodiac  April 2010 - February 2011
Northcreek HR Consulting   March 2009 - May 2010
Cannon Equipment  January 2008 - October 2008
Option One Mortgage Corporation   April 2004 - February 2008
Cambro Manufacturing  August 2000 - August 2002
Westview Vocational Services   May 1999 - August 2000

Skills
Employee Relations, Human Resources, Onboarding, Recruiting, Workers Compensation, Performance Management, HR Policies, Technical Recruiting, Deferred Compensation, Talent Acquisition, Employee Benefits, Employee Engagement, Talent Management, Training, Personnel Management, HR Consulting

Education
Keller University
M.B.A, Human Resources Management

Cypress College   1996 — 1999
A.A Liberal Arts

California State University-Fullerton
B.S, Human Services

Experience
CVS Health  January 2012 - Present
CVS Caremark Corporation  January 2009 - January 2012
Option One Mortgage Corporation   July 2003 - February 2008
Burton Snowboards  June 2003 - January 2007
Contect Media   1999 - 2003
Amica  1997 - 1999

Skills
Marketing, Sales Operations, Access, Sales, Strategic Planning, Project Management, Leadership, Real Estate, Team Building, PowerPoint, Training, Event Planning, Program Management, Sales Management, Microsoft Excel, Time Management, Outlook, Policy, Account Management, Customer Service, Salesforce.com, Administrative..., Data Entry, Process Improvement, Microsoft Word, Office Management, Microsoft Office, Human Resources

Education
University of Rhode Island   1996 — 2000
Bachelor of the Arts, Communication Studies

Experience
JDS Companies   July 2007 - Present
Option One Mortgage Corporation   March 2005 - June 2007

Education
The Ohio State University   2000 — 2002

Experience
Citizens Financial Group  February 2008 - Present
Option One Mortgage Corporation   2002 - 2007

Education
Gibbs College   1995 — 1996

Experience
Impac Mortgage Corp.  June 2015 - Present
Carrington Mortgage Services, Mortgage Lending Division  July 2012 - May 2015
Capital Solutions Financial Group   March 2011 - July 2012
Option One Mortgage Corporation   1993 - 2008

Skills
Residential Mortgages, Sales Operations, Loan Origination, Refinance, Management, Mortgage Lending, Underwriting, Mortgage Banking, Loans, Investment Properties, Selling, Credit Analysis, New Business Development, FHA, Portfolio Management, Credit, Marketing Strategy, Investments, Finance, Banking, Sales Management, Strategic Financial..., Sales, USDA, Commercial Lending, Strategic Planning, Risk Management, FHA financing, Real Estate, Loan Servicing

Education
San Diego State University-California State University   1982 — 1985
B.A., Finance

Experience
United Capital Financial Advisers, LLC  June 2014 - Present
SEI  July 2010 - June 2014
Bernstein Global Wealth Management  June 2008 - July 2010
Option One Mortgage Corporation   2004 - 2007

Education
Susquehanna University   1998 — 2002
BA, Finance

Emmaus High School   1994 — 1998

Experience
lia sophia  September 2007 - Present
Option One Mortgage Corporation   2002 - 2007

Education
Rhode Island College   1991 — 1996

Experience
Self Employed  January 2008 - Present
The Cat Club   June 2010 - July 2011
Option One Mortgage Corporation   April 2004 - January 2008
Jack’s Surf and Sport   April 2000 - April 2004
LA Fitness  January 1999 - January 2000

Skills
Music Industry, Studio Recording, Music Production, Songwriting, Music, Recording, Teaching, Management, Microsoft Office, Social Media, Microsoft Excel, Strategic Planning

Education
Orange Coast College   2001 — 2003
Kinesiology; English and Computer Graphic Design

California State Polytechnic University-Pomona   1999 — 2000

Servite High School   1995 — 1999
Diploma

Experience
Carrington Mortgage Services, LLC formerly New Century Mortgage Corporation   March 2005 - Present
Option One Mortgage Corporation   January 2004 - March 2005
AMC  July 2003 - January 2004
Option One Mortgage  May 2000 - July 2003
Option One Mortgage Corporation   October 1998 - May 2000

Skills
Loss Mitigation, Default, Mortgage Servicing, Loan Servicing, Mortgage Lending, Mortgage Banking, Loans, Loan Origination, Credit, FHA, Banking, Call Centers, Loan Modifications, Foreclosures, Mortgage Underwriting, Refinance, Residential Mortgages

Education
California State University-San Bernardino   1994 — 1998
Bachelor of Science (B.S.), Environmental Health Science

Experience
JPMorgan Chase  January 2010 - Present
Advance America  November 2008 - January 2010
Bear Stearns Residential Mortgage Company   February 2007 - November 2008
Argent Mortgage Company, LLC  December 2005 - February 2007
Option One Mortgage Corporation   October 2004 - December 2005

Skills
Loans, Credit, Mortgage Lending, Finance, Underwriting, FHA, Business Development, Business Planning, Accounting, Customer Service, Internal Audit, Healthcare, Banking

Education
Keller Graduate School of Management of DeVry University   2009 — 2011
MBA, Accounting

University of Missouri-Columbia, College of Business   2000 — 2004
BSBA, Finance, Economics, Real Estate

Experience
Chase  August 2010 - November 2013
Citi Residential Lending  August 2007 - May 2009
Option One Mortgage Corporation   June 1999 - August 2007

Education
University of Santo Tomas
BA, Economics

Experience
BIOTRONIK  March 2011 - Present
Eli Lilly  January 2008 - October 2010
Option One Mortgage Corporation   September 2004 - November 2007

Skills
Pharmaceutical Sales, Pharmaceutical Industry, Sales Effectiveness, Cardiology, Hospital Sales, Product Launch, Market Access, Managed Care, Healthcare

Education
PrepMD   2012 — 2013
Medical Device Technical and Sales Training

Roger Williams University   1998 — 2002
Bachelor of Science (BS), Business Management

Experience
Starbucks  November 2011 - Present
Corinthian Colleges  February 2010 - May 2011
Disneyland Resort  March 2006 - May 2009
Chase Fletcher Planning & Mgmt   August 2003 - June 2006
Option One Mortgage Corporation   March 2002 - August 2003
Boeing Commercial & Boeing Military   July 1998 - March 2002
Laurence Lee Associates   January 1993 - June 1996

Education
UCLA Extension   1993 — 1995
Environmental & Interior Design

University of California, Irvine
Certificate in Project Management

University of Wisconsin-Madison
Bachelor of Arts, Sociology/ Social Welfare

Experience
Arizona Department of Financial Institutions   July 2005 - Present
First Arizona Savings, FSB   November 2002 - January 2004
Option One Mortgage Corporation   January 2001 - November 2002

Skills
Bilingual-Spanish, NeighborWorks..., Mortgage Lending, Customer Service, Underwriting, Customer Relations, Residential Mortgages, Mortgage Banking, Loans, FHA, Loan Origination, VA loans, Refinance, FHA financing, Credit, Banking, Credit Analysis, VA Loans, FHA Financing, Reverse Mortgages, USDA

Education
Arizona State University   1977 — 1980
Bachelor of Arts, Spanish

Saguaro High School, Scottsdale, AZ

Experience
JSerra Catholic High School  March 2015 - Present
Budget Analyst I   July 2014 - March 2015
Corinthian Colleges  October 2008 - February 2014
New Century Financial Corporation  April 2006 - April 2007
Option One Mortgage Corporation   April 2002 - March 2006
AIA  January 1991 - April 1995

Skills
General Ledger, Accounting, Account Reconciliation, Accounts Receivable, Journal Entries, Bank Reconciliation, Analysis

Education
California State University-Fullerton   2008 — 2015
Bachelor's degree, Accounting, 3.2

Irvine Valley College   2004 — 2007
Associate of Arts (AA), Accounting, 3.3

Auckland University of Technology in New Zealand   1998 — 2000
Dipoloma in Business, accoutning

Experience
Financial Network Investment Corporation, Member SIPC  2009 - Present
Option One Mortgage Corporation   1998 - 2007

Skills
Retirement, Retirement Planning, Investments, Mutual Funds, Financial Services, Financial Planning, Wealth Management, Portfolio Management, Series 7, Financial Analysis, Banking

Education
Southwestern Oklahoma State University   1993 — 1995
Bachelor of Applied Science (B.A.Sc.) in Business, Business, Management, Marketing, and Related Support Services