Orange Lake Resorts
Industry: Company
DescriptionHeadquarters: Kissimmee, FL Founded: 1981 Parent organization: Orange Lake Holdings Subsidiaries: Holiday Inn Club Vacations, Silverleaf Resorts,
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Orange Lake Resorts Employees
Orange Lake Resorts February 2013 - Present
Hermann Engelmann Greenhouses 2012 - March 2013
Disney Design Group January 2011 - August 2011
Walt Disney World Resort June 2010 - June 2011
Skills
QuarkXPress, InDesign, Graphic Design, Web Graphics, Typography, Catalogs, Layout, Postcards, Adobe Creative Suite, Graphics, Art Direction, Vector Illustration, Logo Design, Brochures, Posters, Digital Illustration, Creative Direction, Visual Communication, Corporate Branding
Education
Kutztown University of Pennsylvania 2008 — 2010
Bachelor of Fine Arts (BFA), Communication Design. Advertising/Graphic Design, Cum Laude
Harrisburg Area Community College 2006 — 2008
Orange Lake Resorts June 2010 - Present
Bedrock Industries November 2004 - July 2007
Harmon's General Repair February 2001 - September 2004
Skills
Bookkeeping, Payroll, Account Reconciliation, Accounts Payable, Accounts Receivable, Employee Benefits, Employee Relations
Education
University of Central Florida 2011 — 2013
Bachelor of Science (B.S.), Technical Teacher Education
Lake Sumter Community College 2007 — 2008
Associate of Arts (A.A.), Elementary Education and Teaching
InterContinental Hotels Group April 2011 - Present
Sheraton Lake Buena Vista Resort August 2010 - December 2011
Orange Lake Resorts August 2006 - February 2010
Skills
Customer Service, Front Office, Hotel Management, Microsoft Office, Microsoft Excel, Microsoft Word, Employee Training, Management, Team Building, Team Leadership, Correctional, Recreation Planning, Tournaments, Typing
Education
DeVry University-Florida
Haines City Sr.High School
The Firm Real Estate Professionals March 2007 - Present
Lake Port Square 1999 - 2006
Orange Lake Resorts January 1996 - January 1999
Lake Nona Country Club January 1995 - December 1996
Rolling Hills Country Club January 1994 - January 1995
Country Club of Mount Dora January 1992 - January 1994
Chris's House of Beef January 1991 - January 1993
Isleworth Golf & country Club January 1986 - December 1990
Florida Restaurant Corporation January 1985 - December 1986
Buena Vista Palace Hotel January 1983 - December 1985
Education
Forida Real Estate Licensed 2007 2007 — 2013
Real Estate
Culinary Institute of America 1979 — 1981
Culinary Arts/Chef Training
The Walt Disney Company January 2014 - Present
Walt Disney World June 2012 - December 2013
Walt Disney World February 2009 - November 2012
Walt Disney World July 2006 - February 2009
Orange Lake Resorts December 2005 - July 2006
WHSmith October 2004 - December 2005
Intel Corporation March 2003 - December 2004
Intel Corporation September 2000 - March 2003
Walt Disney World May 1996 - September 2000
Skills
International Management, Industrial Engineering, Business Intelligence, Internal Audit, Data Warehousing, Business Objects, Data Modeling, Data Integration, Dashboards, Master Data Management, Data Mining, Analytics, Data Quality, Business Analysis, Business Development, Microsoft Excel, Hospitality, Innovation, Knowledge Management, Leadership, Strategic Planning, Quality Management, Problem Solving, Visio, Cross-functional Team..., Critical Thinking, Creative Strategy, Auditing, Dashboard, Analysis, Budgets, Process Improvement, Program Management, Management, Project Management, Business Strategy, Forecasting
Education
Thunderbird School of Global Management 2001 — 2003
MBA, International Business
University of Central Florida 1994 — 1996
B.S., Industrial Engineering
University of Florida 1993 — 1994
Biomedical Engineering
Valencia Community College 1991 — 1994
Associate of Arts (A.A.), General Studies
Freelance August 1999 - Present
Nordstrom October 2012 - September 2014
Kaplan University December 2009 - May 2011
Orange Lake Resorts August 2009 - December 2009
Hilton Grand Vacations April 2007 - August 2009
Soho Grand Hotel August 2003 - November 2006
Sandals Resorts May 1994 - January 1998
Skills
Public Relations, Event Planning, Hospitality, Event Management, Hotels, Public Speaking, Writing, Sales, Press Releases, Social Media, Pre-opening, Social Networking, Time Management, Tourism, Budgets, Food, Hospitality Industry, Marketing, Customer Service, Hospitality Management
Education
Fordham University 1987 — 1991
BA, Journalism, 3.5
Fordham University 1987 — 1991
MA, Communications, 3.7
Mannings School 1980 — 1987
High School
TravelClick March 2013 - Present
Allegiant Air January 2010 - January 2013
Orange Lake Resorts June 2009 - December 2009
Hilton Grand Vacations June 2003 - March 2009
TD Ameritrade March 1998 - January 2001
Mutual of Omaha October 1995 - May 1997
Skills
Aviation, Airlines, Flight Safety, Commercial Aviation, Flights, Airports, Team Building, Customer Service, Training, Sales, Marketing, Leadership, Human Resources, Call Centers, Account Management, Event Management, Hospitality, Hotels, Management, Social Media Marketing
Education
University of Nebraska at Omaha 1993 — 1995
Business Operations and Psychology
Simon Property Group May 2014 - Present
Orange Lake Resorts September 2013 - February 2014
Hard Rock Cafe/LIVE October 2008 - August 2013
Puff n Stuff Events and Catering December 2007 - October 2008
Orlando Sentinel June 2003 - December 2007
Skills
Contract Negotiation, Marketing, Event Planning, Advertising, Budget, Management, Marketing Communications, Customer Service, Account Management, Corporate Events, Leadership, Sales, Team Building, Public Relations, Budgets, Tourism, Hotels, Sales Management, Hospitality, Team Leadership, Social Media Marketing, Social Media, Media Relations, Marketing Strategy, Event Management, Trade Shows, Hospitality Management, Online Advertising, Hospitality Industry, Meeting Planning, Food & Beverage, Resorts, Revenue Analysis, Convention Services, Retail, Incentives, Hotel Management, Catering, Yield Management, Banquets, Strategic Partnerships, Market Planning, Restaurants, Sponsorship, Time Management, Property Management..., Wedding Planning, Pre-opening, Micros, Hotel Booking
Education
Indiana Wesleyan University
Masters of Science, Management
Regis University
BA, Communications
Orange Lake Resorts February 2013 - Present
Chartwells (Higher Education Division) December 2011 - March 2012
magic kitchen May 2009 - August 2009
Skills
Knife Skills, Baking, internal temparatures, grilling, Saute, Pantry, taking orders, table side service, Food Service Sanitation, Culinary Skills, Grill, Fine Dining, Food Preparation, Banquets
Education
Le Cordon Bleu College of Culinary Arts-Orlando 2012 — 2014
Associate's degree, Culinary Arts/Chef Training
Johnson and Wales University 2010 — 2012
Culinary Arts/Chef Training
The Mark Creative, LLC 2013 - 2014
Legacy Vacation Club May 2008 - January 2013
Orange Lake Resorts October 2007 - April 2008
Celebrity Resorts March 2005 - October 2007
Lakeland Chamber of Commerce 2003 - 2003
Skills
Hospitality Management, Newsletters, Resorts, Leadership, Advertising, Marketing, Hospitality, Hotels, Negotiation, Management, Tourism, Social Media Marketing, Budgets, Timeshare, Strategic Planning, Team Building, Hospitality Industry, Sales Management, Customer Service, Event Management, Revenue Analysis, Marketing Strategy, Sales, Customer Satisfaction, Lead Generation, Online Marketing, Email Marketing, Market Planning, Training, Public Relations, Trade Shows, Contract Negotiation, Social Networking, Marketing Communications, Business Planning, Online Advertising, Operations Management, Team Leadership, Recruiting
Education
Florida Southern College 1999 — 2003
BA, Mass Communications
Behind Bricks Creative Group, LLC September 2009 - Present
Photos by Behind Bricks Creative Group, LLC October 2011 - Present
Mitsubishi Hitachi Power Systems Americas, Inc. November 2012 - Present
Orange Lake Resorts December 2011 - March 2012
Liberty Mutual Group February 2010 - June 2010
Wyndham Vacation Ownership June 2007 - December 2008
Wyndham Vacation Ownership March 2006 - June 2007
Carley Corporation 2005 - 2006
Lockheed Martin 2003 - 2005
Global Crossing 2001 - 2001
Skills
Knowledge Management, Information Architecture, Information Management, Taxonomy, Enterprise Content..., Change Management, Organizational..., Critical Thinking, Instructional Design, Instructional Technology, SharePoint, SharePoint Designer, Microsoft Office, Distance Learning, Graphic Design, Software Documentation, E-Learning, Quality Assurance, Requirements Analysis, Content Management, Leadership, Employee Training, Training, Photoshop, Strategy, Strategic Planning, Cross-functional..., Business Process..., Content Curation, Document Capture, Data Governance, Online Help, Enterprise Portals, Intranet Strategy, Organizational Change, Organizational..., Issue Resolution, Training & Development, Corporate Communications, Social Media, Layout & Composition, Visual Communication, DSLR Photography, Adobe Creative Suite, Process Improvement, Integration, Project Management, Management, Enterprise Software, Analysis
Education
American Management Association 2013 — 2013
Strategic Planning
Nova Southeastern University 2005 — 2006
MS, Instructional Technology and Distance Education, 4.0
Ball State University 1995 — 1998
BA, Corporate Media, 3.22
Holiday Retirement February 2015 - August 2015
Euro Bistro and Tapas September 2013 - February 2015
Orange Lake Resorts August 2012 - September 2013
Rosen Shingle Creek March 2011 - August 2012
Florida Hospital April 2009 - December 2010
Gaylord Entertainment February 2002 - February 2009
Disney Parks & Resorts August 1998 - August 2000
Skills
Hospitality Industry, Resorts, Hospitality Management, Banquets, Fine Dining, Pre-opening, Catering, Food & Beverage, Menu Development, Hotels, Hotel Management, Restaurants, Hospitality, Culinary Skills, Restaurant Management, Cuisine, Revenue Analysis, Chef, HACCP, Pastry, Recipes, Food, Food Safety, Sanitation, Menu Costing, Culinary Management, Food Preparation, Wine, Gourmet, Cooking, Menu Engineering, Food Quality, Event Management, Hiring, Training, New Restaurant Openings, Yield Management, Time Management, Seafood, Banquet Operations, Customer Satisfaction, Customer Service, Recipe Testing, Budgets, Guest Service Management, Inventory Management
Education
Algonquin College of Applied Arts and Technology 1997 — 1998
Culinary, Culinary Arts/Chef Training
LCVI 1993 — 1997
fit Capture July 2015 - Present
Edible Arrangements February 2015 - Present
Citrus County Chronicle May 2014 - July 2014
Orange Lake Resorts August 2013 - May 2014
Citrus County Chronicle March 2014 - March 2014
DISfunkshion Magazine July 2013 - October 2013
Go Beyond April 2013 - August 2013
Foley & Lardner LLP July 2011 - October 2012
Walt Disney World Swan and Dolphin April 2010 - April 2011
Nickelodeon Suites Resort February 2009 - April 2010
Education
University of Central Florida 2012 — 2014
Bachelor's Degree, English Literature, Senior
Valencia Community College 2010 — 2010
Associate of Arts (A.A.), General Studies
Florida International University 2006 — 2008
Communication, Journalism, and Related Programs
W H Turner Technical Arts Senior High School 2002 — 2006
High School Diploma, Agriculture, General
Orange Lake Resorts May 2013 - August 2013
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Event Planning, Customer Service, Teamwork, Social Media, Public Speaking, Event Management, Research, Spanish, Hospitality, Leadership, Time Management, English, Team Leadership, Public Relations, Social Networking, Photoshop
Education
Florida State University 2014 — 2018
Russian and Eastern European Studies, Junior
University of West Florida 2012 — 2016
Associate of Arts (A.A.), International Relations and Affairs
PGA National Resort & Spa September 2015 - Present
Marriott Vacations Worldwide Corporation March 2015 - September 2015
Marriott Vacations Worldwide Corporation May 2014 - March 2015
City of Oviedo Parks and Recreation May 2013 - May 2014
Walt Disney World Swan and Dolphin December 2012 - April 2013
Orange Lake Resorts May 2012 - August 2012
Sea World Parks and Entertainment January 2012 - April 2012
Village of Palmetto Bay May 2011 - August 2011
University of West Florida Intramural Sports September 2010 - April 2011
Chick-fil-A December 2006 - January 2011
Skills
Hospitality, Food & Beverage, Hospitality Management, Hospitality Industry, Catering, Hotels, Event Planning, Customer Service, Micros, Restaurants, Front Office, Resorts, Tourism, Food Safety, ServSafe, POS, Recreation, Teamwork
Education
Southern New Hampshire University 2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
University of Central Florida 2011 — 2013
Bachelor of Science (BS), Hospitality Administration/Management
University of West Florida 2009 — 2011
Associate of Arts (A.A.), Hospitality Administration/Management
Maggiano's Little Italy April 2013 - Present
Orange Lake Resorts July 2006 - March 2013
Buca di Beppo April 2006 - June 2006
Skills
Resorts, Hospitality Management, Hotels, Hospitality Industry, Hospitality, Food & Beverage, Pre-opening, Catering, Menu Development, Banquets, Restaurants, Micros, Revenue Analysis, Restaurant Management, Pre-opening experience, Food, Food Safety, Cuisine, Fine Dining, Culinary Skills, Seafood, Chef, Cost Control, F&B Operations, Gourmet, P&L, Opening Hotels, Sanitation, Menu Costing, Menu Engineering, Banquet Operations, Pastry, Italian cuisine, Hiring, Culinary Management, New Restaurant Openings, Mediterranean, F&B Management, Food Cost Analysis, Guest Recovery, Guest Service Management, Labor Control, Butchery, Culinary Education, Food Cost Management, French Cuisine, Gastronomy, Food Preparation, Recipe Testing, Recipes
Education
Le Cordon Bleu College of Culinary Arts-Orlando 2006 — 2007
AA, Culinary Arts/Chef Training
The 80% Company November 2011 - Present
Keller Williams Real Estate September 2011 - March 2012
Keller Williams Classic II February 2010 - September 2011
Watson Realty January 2008 - January 2010
Orange Lake Resort 1999 - 2005
Orange Lake Resorts 1999 - 2004
Borders Books March 1995 - November 1999
Target 1990 - 1994
Essex Police 1972 - 1989
Home Office Police Training School 1981 - 1984
Skills
Real Estate, Human Resources, Recruiting, REO, First Time Home Buyers, Investment Properties, Property, Selling, Buyer Representation, Training, Public Speaking, Foreclosures, Sellers, Coaching, New Business Development, Real Estate Transactions, Single Family Homes, Investors, Social Media, Condos, Sales Management, Short Sales, Negotiation, Leadership, Rentals
Education
University of Essex 1986 — 1989
LL.B (Hons.), Law
Southend High School For Boys 1967 — 1972
Allegis Group July 2014 - Present
BeardedEagle May 2012 - Present
Just Lizzy Morris 2015 - 2015
Bank of America March 2014 - August 2014
Orange Lake Resorts November 2012 - 2013
Agile Transformation Inc. June 2012 - 2013
ESI International December 2012 - December 2012
Conscires Agile Practices November 2012 - November 2012
Corelink Administrative Solutions June 2012 - November 2012
Valtech September 2011 - June 2012
Skills
Scrum, CRM, Business Development, Marketing, Motivational Speaking, Agile Project Management, Agile Methodologies, Software Project..., SDLC, Program Management, PMP, Enterprise Architecture, Requirements Analysis, PMO, Business Analysis, Waterfall, Team Building, Coaching, Enterprise Software, Project Portfolio..., Integration, Project Management, Process Improvement, Change Management, Management, Project Delivery, Team Leadership, Team Management, Leadership, Resource Management, Training, Consulting, IT Strategy, Strategy, Kanban, Vendor Management, Business Process..., Requirements Gathering
Education
Mohawk College 1990 — 1992
Pici & Pici
Wyndham Vacation Ownership September 2013 - Present
Hilton Grand Vacations April 2011 - March 2013
Hilton Grand Vacations October 2007 - April 2011
Orange Lake Resorts April 2003 - October 2007
Orange Lake Resorts April 2002 - April 2003
Westgate Resorts October 1996 - March 2002
Skills
Collections, Databases, Predictive Dialers, Document Imaging, Workflow Management, Deeds, Deed in Lieu, Assets Recovery, Employee Training, Reports, Financial Reporting, Finance, Sales, Multilingual, Titles, Title Insurance, Funding, Call Centers, Management, Project Management, Compliance, FDCPA, FCRA, PII, PCI Standards, Cognos, Microsoft Office, iSynergy, ScanDox, Florida Notary, Commissioner of Deeds, Foreclosures, Auditing, Financial Analysis, Sales Analysis, MS Excel Pivot Tables, Microsoft Excel, Microsoft Word, Microsoft Access, PowerPoint, Dialer Management, Title Searches, Skip Tracing, Drafting Policies, Closing Contracts, Timeshare, Customer Service, Hands-on Training, Technical Training, Hospitality
Education
Rhode Island College 1992 — 1995
General Studies
Self Employed 2012 - Present
Keller Williams Realty 2005 - 2007
RE/MAX Central Realty 2004 - 2005
Penny Brokers, Inc. 2002 - 2003
Orange Lake Resorts 2001 - 2002
Great Insurance Jobs 2001 - 2002
OutStart 2000 - 2001
OutStart January 2000 - August 2000
Education
University of Florida 1995 — 1999
Bachelor of Science (B.S.), Community Health Education
Brinker International August 2012 - Present
Brinker International February 2010 - August 2012
Orange Lake Resorts 2009 - 2010
Aramark 2007 - 2009
Chevy's Fresh Mex 2004 - 2007
Wolfgang Puck Food Company 1998 - 2004
Skills
Restaurants, Food Service, Restaurant Management, Food & Beverage, Hospitality, Food, Income Statement, Multi-unit, Customer Service, Catering, Menu Development, Inventory Management, Sales, Customer Satisfaction, Time Management, Leadership, Team Building, Profit, Banquets, Fine Dining, Hospitality Management, New Restaurant Openings, ServSafe, P&L
Education
University of Florida 1989 — 1993
American Lung Association January 2015 - Present
Victoria's Secret June 2013 - Present
Orange Lake Resorts October 2012 - June 2013
Kenneth Cole Productions April 2012 - June 2013
Skills
Health Education, Health Program Planning, Health Promotion, Logistics Management, Foreign Languages, Intercultural..., Customer Service, Organizational..., Time Management, Appointment Scheduling, Employee Training, Microsoft Excel, Microsoft Word, Leadership, CPR Certified, Recruiting, Grassroots Fundraising, Customer Experience, Social Media Marketing, Translation, Sales
Education
University of Central Florida 2012 — 2016
Bachelor’s Degree, Interdisciplinary Studies ( Concentrations: Social/Behavioral Sciences & Life/Biomedical Sciences)
Rosen College of Hospitality, University of Central Florida August 2013 - Present
St. Regis Hotel June 2011 - April 2012
Westin Hotels & Resorts 2007 - June 2011
Walt Disney World Swan and Dolphin 2003 - 2006
Walt Disney World Swan and Dolphin 2000 - 2003
Orange Lake Resorts 1999 - 2000
Walt Disney World Swan and Dolphin 1989 - 1998
Red Lion Hotels 1986 - 1989
Skills
Hotel Management, Hotels, Hospitality Management, Pre-opening, Resorts, Restaurants, Event Planning, Hospitality Industry, Hospitality, Catering, Front Office, Management, Leadership, Sales, Contract Negotiation, Customer Satisfaction, Revenue Analysis, Customer Service, Rooms Division, Food & Beverage, Time Management, Yield Management, Pre-opening experience, Micros, Property Management..., Guest Service Management, Banquets, Lodging, Leisure, P&L, Opening Hotels, Fine Dining, Hotel Booking, Menu Development
Education
Boston University
Bachelor of Business Administration (B.B.A.), Accounting
Suffolk University
Master of Business Administration (MBA), Finance and Financial Management Services
Encore Residences & Resorts "The Encore Club at Reunion" January 2015 - Present
Universal Orlando Resort August 2014 - Present
Celebration Town Hall (CCMC) May 2014 - August 2014
Orlando Venues- Amway Center August 2013 - December 2013
Florida Atlantic University August 2011 - May 2013
Lexin Celebration (Celebration Town Center) June 2012 - August 2012
Danish Music Company May 2012 - June 2012
Forever 21 June 2011 - August 2011
Orange Lake Resorts May 2010 - August 2010
Education
Florida Atlantic University 2009 — 2013
Honors Liberal Arts and Sciences, Economics and Business
Madison Square Garden October 2013 - Present
Orange Lake Resorts June 2008 - September 2013
Skills
General Ledger, Accounting, Forecasting, Variance Analysis, Account Reconciliation, Financial Reporting, Accounts Payable, Accounts Receivable, Sarbanes-Oxley Act, Microsoft Office, Financial Statements, Financial Accounting, Cash Flow, Customer Service, Leadership, Microsoft Excel, PeopleSoft
Education
Baruch College, City University of New York (CUNY)
Bachelor's Degree, Computer Science
Marriott Vacations Worldwide Corporation September 2014 - March 2015
Orange Lake Resorts September 2008 - September 2014
Skills
Forecasting, Budgets, Variance Analysis, Financial Analysis, Revenue Analysis, Financial Reporting, Accounting, Financial Modeling, Income Statement, Strategic Financial..., Finance, Managerial Finance, Capital Budgeting, Account Reconciliation, Microsoft Excel, Access, Analysis
Education
University of Central Florida 2003 — 2008
Bachelor of Science, Business Administration and Management, General
Gulf High School 2000 — 2003
Bachelor of Business Administration (BBA)
Profast April 2013 - Present
West Orange doors 2012 - 2013
Orange Lake Resorts July 2010 - September 2011
Walt Disney World November 2000 - April 2010
Soetec July 1994 - September 1999
Skills
Process Scheduler, Budgets, Cost Control, Supervisory Skills, Contract Negotiation, MS Project, Construction Management, Construction, Coordination, AutoCAD, Project Estimation, Sales, SketchUp, Subcontracting, Project Planning, Concrete
Education
University of Central Florida 2014 — 2015
Bachelor's degree, Office Management and Supervision
Valencia Community College 2011 — 2013
Associate's degree, Building Construction Technology
Universidad Central del Ecuador
Bachelor of Science (BS), Architecture
edgefactory June 2015 - Present
Walt Disney World April 2014 - Present
My Own New Biz (a non-profit organization supporting children's financial literacy) May 2013 - May 2015
Polaroid Fotobar September 2013 - June 2014
Orange Lake Resorts October 2013 - February 2014
E.P. True Chiropractic September 2012 - May 2013
Des Moines Radio Group May 2012 - May 2013
Drake University - Office of Residence Life January 2011 - May 2012
Meredith May 2011 - August 2011
Drake University - Office of Admissions September 2009 - May 2011
Skills
Consumer Behavior, Consumer Insights, Integrated Marketing..., Social Media Marketing, E-commerce, Creative Marketing..., Digital Strategy, Consumer Product Sales, Guest Service Recovery, Data Recovery, Social Media, Marketing, Integrated Marketing, Customer Insight, Public Relations, Editing, Facebook, FMCG, Marketing Communications, InDesign, Photoshop, Customer Service, Planning & Execution of..., Microsoft Excel, Access, Marketing Research, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Publisher, Photography, Event Photography, Global Marketing, Twitter, E-commerce SEO, Customer Satisfaction, Event Planning, Blogging, Consumer Behaviour, Copywriting, Digital Marketing, Training, Time Management, Marketing Strategy, Market Research, Online Marketing, Presentations, Social Networking, Sales, Management
Education
Drake University 2009 — 2013
Bachelors of Science in Business Administration, Marketing, Graduate
Orange Lake Resorts January 2007 - Present
Hilton Grand Vacations 2000 - 2005
Skills
Timeshare, Marketing Strategy, Lead Generation, Call Center, Multi-channel Marketing, Hospitality, Resorts, Revenue Analysis, Marketing, Email Marketing, Tourism, Direct Marketing, Social Media Marketing, Hospitality Industry, Telemarketing, Event Management, Advertising, Management, Online Marketing, Sales, Sales Management, Online Advertising, Team Building, Yield Management, Budgets, CRM, Training, Market Planning, Leadership, Marketing Management, Marketing Communications, Customer Satisfaction, E-commerce, Selling, Strategic Partnerships, Salesforce.com, New Business Development, Account Management, Customer Acquisition, Sales Operations, Hospitality Management, Market Research, Customer Retention, Competitive Analysis, Business Development, Call Centers, Hotels, Sales Presentations, B2B, PPC
Education
Universidade São Marcos 1980 — 1986
Licensed Clinical Psychologist
Picsolve International November 2013 - Present
Orange Lake Resorts July 2009 - March 2013
ARAMARK Parks and Destinations April 2008 - January 2009
Universal Studios Florida April 1989 - March 2002
Yosemite Park & Curry Company 1978 - 1988
Skills
Leadership, Leadership Development, Resort Management, Hotel Management, Theme Parks, Ski Area Management, Food & Beverage, Operations Management, Operations Process..., New Business Development, Emergency Management, Resorts, Management, Hotels, Tourism, Restaurants, Ski, Hospitality Management, Marketing, Sales, Hospitality, Entertainment, Hospitality Industry, P&L
Education
The Culinary Institute of America
Hospitality Management Program
Thomas Edison State College
Business Management
University of Pennsylvania - The Wharton School
Executive Development Program
Orange Lake Resorts June 2013 - Present
First Data Merchant Services January 2013 - Present
Orange Lake Resort January 2012 - Present
Starwood Vacation Ownership October 2009 - December 2011
Skills
Sales, Hotels, Selling, Event Management, Marketing, Training, Social Media, Leadership, Customer Service, Sales Process, Team Building, Hospitality, Hospitality Industry, Resorts, Social Media Marketing, Event Planning, Pricing
Education
Rollins College 2010 — 2014
Bachelors Organization Communication, Communication
Orange Lake Resorts July 2013 - Present
iGPS July 2012 - June 2013
Dunkin' Donuts National DCP, LLC March 2008 - July 2012
Volt Workforce Solutions January 2008 - February 2008
Technisource December 2007 - December 2007
Hilti October 2007 - October 2007
Skills
CompTIA A+ Certification, CompTIA Network+..., Information Technology, AS400 Database Support, Microsoft Server 2003..., Appian Routing Software, Remote Support, Software, Help Desk Support, Remote Desktop, Technical Support, Troubleshooting, Computer Hardware, Laptops, Active Directory, System Administration, Software Installation, Microsoft Exchange, Avaya Communication..., Putty, windows hyper terminal, Citrix, ActiveSync, SOTI MobiControl, MyMobiler, LogMeIn, Ubuntu, BMC Remedy, HTML, JavaScript, Windows Server, VMware, Virtual PC, RF Gun, Cisco VPN, Networking, Windows 7, Printers, Hardware, Servers, Management, Integration, XP, SharePoint, IP, Network Administration, Computer Repair, Norton Ghost, Network Security, Cisco Technologies
Education
Oral Roberts University 1998 — 2003
Bachelor of Arts (B.A.), Theology/Theological Studies
U.S. Government May 2015 - Present
Walt Disney World January 2013 - May 2015
Orange Lake Resorts November 2013 - March 2014
Sheetz May 2010 - December 2012
Slippery Rock University January 2009 - December 2012
Skills
Student Development, Event Planning, Public Speaking, Recreational Programming, PowerPoint, Photoshop, InDesign, Microsoft Office, Press Releases, Management, Customer Service, Recreation, Consumer Relations, Microsoft Excel, Public Relations, Leadership, Social Media
Education
Slippery Rock University of Pennsylvania 2008 — 2013
Bachelor of Science (B.S.), Resort Management, 3.8
Slippery Rock University of Pennsylvania 2009 — 2012
Minor, Business Administration, 3.6
Slippery Rock University of Pennsylvania 2008 — 2012
Bachelor of Science (B.S.), Public Relations, 3.5
N2N Global December 2014 - Present
Independent September 2014 - Present
Orange Lake Resorts April 2012 - September 2014
HD Publishing Group February 2009 - March 2012
2FG LLC June 2008 - January 2012
Sync Enterprises February 2006 - January 2011
DataRockit!, Inc. February 2009 - July 2010
EDS July 2005 - April 2008
Cingular Wireless October 2004 - January 2005
Ocwen January 2004 - October 2004
Skills
VMware, Linux, System Administration, Apache, Windows Server, Active Directory, Servers, DNS, PHP, Networking, Perl, Integration, Disaster Recovery, Windows, MySQL, Cisco Technologies, Troubleshooting, SQL, Web Applications, Network Administration, Security, Hyper-V, Virtualization, Cloud Computing, IIS, Tomcat, Oracle, VoIP, Cisco IOS, HP Server Hardware, DevOps, Subversion, Build Automation, LAMP, Java, E-commerce, Web Services, Process Improvement, Change Management, RHEL, Storage, SunOS, Backup Exec, Enterprise Content..., PCI DSS, SaaS, PaaS, Solaris, Puppet, Data Center
Education
Florida Institute of Technology
Seychelle Media July 2014 - Present
Vacation Innovations February 2014 - May 2014
Specializing in Hospitality/Timeshare/Travel Industry December 2013 - February 2014
Orange Lake Resorts March 2012 - December 2013
Orange Lake Resorts March 2008 - March 2012
Orange Lake Resorts March 2006 - March 2008
Orange Lake Resorts July 2005 - March 2006
Orange Lake Resorts July 2004 - March 2005
University of Central Florida August 2003 - July 2004
Skills
Social Marketing, Public Relations, Corporate Communications, Press Releases, Newsletters, Executive Communications, Corporate Social..., Social Media, Media Relations, Internal Communications, Crisis Communications, Communications Strategy, Communications Planning, Project Coordination, Event Planning, Program Coordination, Copy Editing, Copywriting, Online Advertising, Communication Training, Blogging, Strategic Communications, Advertising, Creative Direction, Email Marketing, Social Media Marketing, Public Speaking, Leadership, Online Marketing, Marketing, Management, Trade Shows, Event Management, Strategy, Training, Lead Generation, Budgets, Marketing Communications, Brand Development, Direct Marketing, Social Networking, Social Media Development, Team Building, Integrated Marketing, Team Leadership, Corporate Branding, Facebook, Brand Awareness, Marketing Management, Reputation Management
Education
University of Central Florida 2001 — 2004
Masters, English
Rollins College 1999 — 2002
BA, English
Lincoln East High School
Westgate Resorts April 2015 - Present
Orange Lake Resorts, Holiday Inn Club Vacations January 2014 - April 2015
Orange Lake Resorts May 2013 - December 2013
Orange Lake Resorts January 2009 - May 2013
Orange Lake Resorts March 2008 - January 2009
Walt Disney World May 2006 - March 2008
Skills
Hospitality, Hospitality Industry, Resorts, Food & Beverage, Restaurants, Banquets, Restaurant Management, Fine Dining, Employee Engagement, Employee Training, Employee Relations, Food Safety, Food Cost Management, Customer Service, Long-term Customer..., Recipe Testing, SOP development, SOP authoring, Culinary Skills, Pre-opening, Revenue Analysis
Education
St Clair County Community College 1998 — 1999
Certificate of Practical Nursing, Practical Nursing, Vocational Nursing and Nursing Assistants
Florida Department of Children and Families October 2014 - Present
SunTrust Bank July 2007 - October 2014
Enterprise Rent-A-Car January 2013 - February 2014
TravelClick October 2012 - January 2013
SunTrust Bank 2007 - 2012
Orange Lake Resorts September 2004 - September 2007
Skills
Hospitality, Hotels, Hospitality Industry, Tourism, Customer Service, Resorts, Sales, PowerPoint, Microsoft Excel, Microsoft Office, Salesforce.com, Online Advertising, Microsoft Word, Marketing Communications, Coaching, Hospitality Management, Business Strategy, Front Office, Revenue Analysis, Banking, Customer Satisfaction, Leadership, Marketing, Management, Account Management, Sales Management, Cold Calling, Advertising, Call Centers, Finance, Time Management, Loans, Retail, Teamwork, Food
Education
University of Central Florida 2011 — 2013
Bachelor of Science (BS), Criminal Justice
Universal Orlando Resort November 2014 - Present
Orange Lake Resorts October 2013 - December 2013
Westmont Hospitality Group May 2013 - October 2013
Walt Disney World Resort May 2012 - May 2013
Walt Disney World March 2012 - May 2012
Walt Disney World May 2011 - March 2012
Walt Disney World April 2010 - May 2011
YTB September 2009 - April 2010
Progressive Restaurants November 2008 - November 2009
Prestige Homes January 2008 - November 2008
Skills
Team Building, Organization, Leadership, Front Office, Back Office, Concierge Services, Cash Handling Experience, Guest Recovery, Partnering, Employee Recognition, Call Centers, Video Production, Video Editing, Videography, On-air Announcing, Restaurant Management, Sales Management, Communication, Management, Food & Beverage, Disney, Social Networking, Hospitality, Hospitality Management, Customer Service, Resorts, Theme Parks, Customer Satisfaction, Guest Service Management, Event Management, Time Management, Event Planning, Micros, Hiring, Sales, Hotel Management, Process Scheduler
Education
Specs Howard School of Media Arts 1997 — 1997
Radio and Television Broadcasting
Orange Lake Resorts November 2013 - Present
Skills
Corporate Communications, Interpersonal..., Copywriting, Copy Editing, Critical Thinking, Journalism, Proofreading, Social Media, Training
Education
University of Central Florida 2005 — 2009
Bachelor of Arts (B.A.), Broadcast Journalism
Festiva Hospitality Group March 2013 - Present
Orange Lake Resorts July 2012 - February 2013
Hilton Grand Vacations June 2012 - July 2012
Walgreens October 2011 - March 2012
Orange Lake Resorts February 2011 - September 2011
Walt Disney World June 2010 - January 2011
Walt Disney World March 2007 - June 2010
Central Florida Behavioral Hospital August 2008 - June 2009
Diamond Resorts International May 2007 - January 2008
Stanford University Medical Center October 1999 - February 2007
Skills
Customer Service, Data Entry, Telephone Skills, Customer Satisfaction, Outlook, Microsoft Excel, Team Building, Microsoft Office, Microsoft Word, Time Management, Typing, Mental Health, Contract Management, Filing, Medical Records, Health Insurance, Receptionist Duties, Front Office, Front Office Support, Call Centers
Education
Longview Community College 1994 — 1995
none, General Studies
Grandview Senior High School 1991 — 1994
Diploma, General Studies
University of South Florida April 2014 - January 2015
T-Mobile 2013 - April 2014
Orange Lake Resorts January 2013 - August 2013
Orange Lake Resort February 2011 - January 2013
Sea World April 2010 - September 2010
Allegra Direct Communications December 2009 - April 2010
Kennedy Swimming Pool June 2009 - September 2009
Warren Consolidated School District March 2009 - June 2009
Blue Cross Blue Shield of Michigan August 2008 - December 2008
Blue Star Demolition 2006 - 2007
Skills
Customer Service, Microsoft Excel, Customer Satisfaction, Cpr Certified, Telephone Skills, Microsoft Office, Time Management, Microsoft Word, Outlook, Phone Etiquette, Hotels, Payroll, Hiring, Human Resources, Employee Training, Employee Relations, Leadership, TSW, Multi-line Phone, Health Insurance, Lifeguarding, AED, Medical Billing, Hospitality, Training, Data Entry, Conflict Resolution, Employee Benefits, Multi Tasking, Phone Skills, Water Safety Instructor, Hospitality Management, Customer Retention, Interviews, New Hire Orientations, Recruiting, FMLA, Job Fairs, PeopleSoft, Budgets, Team Building, Applicant Tracking..., Sales, Cold Calling, Invoicing, Social Networking, Temporary Placement, Internet Recruiting, Allscripts, Appointment Scheduling
Education
Baker College of Clinton Township 2009 — 2010
Macomb Community College 2007 — 2008
Adrian College 2005 — 2007
Siemens Energy March 2011 - Present
Siemens Energy 2011 - 2011
Siemens Energy 2011 - 2011
Orange Lake Resorts April 2008 - September 2008
TARGET CORPORATION January 2007 - April 2008
HERTZ RENTAL CAR July 2004 - December 2006
Skills
Visio
Education
University of Phoenix 2008 — 2009
Masters, Information Systems
Florida Agricultural and Mechanical University, College of Law 2003 — 2006
Bachelor of Science, Computer Information Science
Catamaran RX February 2013 - Present
Carrier Enterprise May 2011 - January 2013
Lockheed Martin (Contractor) December 2010 - February 2011
Florida Hospital August 2010 - October 2010
ACS, a Xerox Company May 2010 - August 2010
Symantec Enterprise July 2009 - January 2010
Orange Lake Resorts January 2008 - August 2009
Orlando Sentinel Communications November 2000 - April 2008
Orlando Sentinel November 2000 - March 2008
Convergys October 1999 - November 2000
Skills
Troubleshooting, Technical Support, Microsoft Exchange, System Administration, Servers, Windows 7, Hardware, Management, System Deployment, SQL, Help Desk Support, Software Installation, Computer Hardware, Laptops, Databases
Education
T. L. Weston High School 1986 — 1989
Diploma, General Studies
DeVry University
Bachelor, Network and Communication Management
TropicalFineArt.com August 2009 - Present
SCWarren/Artist February 1991 - Present
Wyndham Vacation Ownership February 2008 - January 2009
Starwood Vacation Ownership February 2005 - November 2007
Morritt Properties Cayman, Ltd February 1999 - November 2003
Hilton Grand Vacations November 1997 - December 1998
Marriott Vacation Club International February 1996 - August 1998
Hankins Group May 1984 - February 1995
Royal Resorts January 1985 - May 1985
Orange Lake Resorts July 1982 - April 1984
Skills
Sales & Marketing..., E-commerce, Photography, Artist, International sales &..., Resucue certified SCUBA..., Florida Licenced Real..., Product Development, Painting, Retail, Sales Operations, B2B, Marketing, Sales, International Sales &...
Education
The Ohio State University 1971 — 1973
BA, The Human Sciences, Ancient Greek History
Bowling Green State University 1968 — 1971
Business
Pleasant View HS
College Prearatory
Club Newport January 2015 - Present
ADR Prevention August 2014 - Present
Orange Lake Resorts April 2013 - April 2014
Vacation Village January 2011 - March 2013
Westgate Resorts 1900 - 1900
Skills
Hotels, Sales, Negotiation, Selling, Revenue Analysis, Sales Management, New Business Development, Hospitality Industry, Customer Satisfaction, Hospitality, Timeshare, Trade Shows, Hospitality Management, Resorts, Tourism, Sales Presentations, Lead Generation, Marketing, Marketing Strategy, Team Building, Training
Education
Florida State University
B.S., Communication and Media Studies
Orange Lake Resorts April 2008 - Present
Skills
Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Hotels, Resorts, Tourism, Management, Leadership, Communication, Team Development, Customer Satisfaction, Marketing, Training, Team Building, Hiring, Recruiting, Meeting Planning, Employee Relations, Employee Training, Marketing Strategy, Customer Service, Sales, Public Relations
Education
Universidad Metropolitana
Master of Business Administration (M.B.A.), Marketing
Vines Grille and Wine bar November 2014 - July 2015
Charles Rutenberg Realty January 2014 - December 2014
Hilton Grand Vacations August 2014 - November 2014
Tier nightclub February 2012 - July 2014
Coldwell Banker Real Estate 2013 - December 2013
Orange Lake Resorts 2013 - 2013
Brickhouse Tavern and Tap November 2010 - September 2012
Skills
Hospitality Service, Customer Service, Customer Satisfaction, Customer Interaction, guest service, Problem Solving, Social Media, Social Media Marketing, Food & Beverage, Mediation, Diversity Training, Business Ethics, Social Networking, Business Networking, Sales, Real Estate, Referrals, Buyers, Event Management, Investment Properties, Management, Leadership, Negotiation
Education
University of Phoenix 2013 — 2015
Business, Management, Marketing, and Related Support Services
Florida Atlantic University 2007 — 2008
General Studies
Orange Lake Resorts November 2011 - June 2013
Orange Lake Resorts 2011 - 2013
Education
University of Massachusetts Boston 2005 — 2006
Bentley University 2002 — 2005
Iseli Company October 2009 - Present
Orange Lake Resorts July 2006 - April 2008
Marcus Vacation Club July 2001 - June 2006
Skills
Budgets, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Travel Arrangements
Education
Gateway Technical College 2003 — 2006
Associate's degree, Office Systems Technology
Kemmons Wilson Companies LLC January 2014 - Present
Imagineer Technology Group October 2011 - Present
Kemmons Wilson, Inc. March 2000 - December 2013
Zephyr Associates, Inc. 2007 - 2012
Promus Hotels 1996 - 2000
Orange Lake Resorts 1992 - 1996
Arthur Andersen 1988 - 1992
Skills
Business Development, Finance, Investments, Management, Strategic Planning, Auditing, Asset Managment, Mergers & Acquisitions, Due Diligence, Budgets, Financial Analysis, Business Strategy
Education
Christian Brothers University 1985 — 1988
B.S., Accounting
The Walt Disney Company June 2013 - Present
Orlando Utilities Commission March 2009 - January 2013
Orange Lake Resorts 2013 - 2013
Presidio Networked Solutions 2009 - 2012
Charles Schwab December 2000 - April 2005
Skills
Project Management, Business Analysis, Requirements Analysis, Change Management, Visio, Disaster Recovery, Process Improvement, Requirements Gathering, Software Project..., PMP, Training, SDLC, Business Process, Management, Business Process..., MS Project, Program Management, Telecommunications, SharePoint, Scrum, Databases, Security, Access
Education
Seminole Community College 1995 — 1998
AS, Information Technology
Orange Lake Resorts, Holiday Inn Club Vacations January 2015 - Present
Orange Lake Resorts December 2012 - December 2014
Legacy Vacation Club March 2011 - August 2012
Bluegreen Corporation May 2009 - April 2011
Hilton Grand Vacations May 2006 - May 2009
Marriott International August 2003 - May 2006
Skills
Certified Manager..., Resorts, Certified Property..., Hospitality, Hospitality Management, Hotels, Community Associations, Front Office, Budgets, Catering, Management, Tourism, Customer Service, Hiring, Restaurants, Process Scheduler, Hospitality Industry, Hotel Management, Meeting Planning, Leadership, Team Building, Food & Beverage, OnQ, Concierge Services, Payroll, Revenue Analysis, Pre-opening, Sales, Training, Property Management..., Customer Satisfaction, Yield Management, Banquets, Marketing Strategy, Coaching, Restaurant Management, Employee Relations, Opening Hotels, Rooms Division, Micros, Event Management
Education
Black Hills State University 1998 — 2003
Bachelor of Science, Business Administration
Walt Disney World August 2014 - Present
Bluegreen Vacations June 2013 - August 2014
Walt Disney World November 2011 - June 2013
NASA June 2009 - December 2011
Orange Lake Resorts June 2008 - January 2009
Wyndham Vacation Ownership January 2004 - June 2008
Wyndham Vacation Resorts 2004 - 2008
Sprint Nextel 2000 - 2003
Skills
Business Analysis, Resource Management, Visio, Six Sigma, Project Management, Business Process, Software Development, Strategic Planning, Contract Management, Information Technology, SDLC, Vendor Management, Negotiation, PMP, Requirements Analysis, Program Management, SharePoint, MS Project, Process Improvement, Project Planning, Management
Education
University of Phoenix 2001 — 2004
BS/BA, Business
The George Washington University - School of Business 2002 — 2003
Certified Project Manager
ORACLE NEWS October 2008 - Present
Surplus Freight Furniture January 2010 - October 2010
Franklin First Financial July 2009 - January 2010
Orange Lake Resorts February 2009 - June 2009
Steve Promotions February 2008 - February 2009
Portofino Bay Hotel September 2007 - February 2008
Florida Hospital July 2007 - August 2007
Triple j Promotions February 2005 - June 2007
Osceola Cancer Center January 2006 - April 2007
Osceola Regional Med December 2003 - February 2005
Education
Blake Business School
Massapequa H.S High School - Diploma, Marketing/Computer Science/Law
City University of New York
Business management/Marketing/Micro computer Operartions
ARMA Global Corporation February 2014 - Present
Orange Lake Resorts May 2013 - February 2014
Venatore May 2012 - May 2013
NES Associates, LLC April 2011 - May 2012
Kansas Air National Guard October 2008 - November 2011
MISSION CRITICAL SOLUTIONS July 2010 - March 2011
Tech Team Government Solutions September 2008 - July 2010
Zotec Partners January 2008 - September 2008
Indiana Air National Guard July 2007 - August 2008
MSD Pike Township July 2007 - January 2008
Skills
Active Directory, Servers, Troubleshooting, Security, Windows Server, Microsoft Exchange, Windows, DNS, Security+, XP, Group Policy, System Administration, Disaster Recovery, VPN, ITIL, Networking, DHCP, Microsoft Certified..., Citrix, IIS, Software Documentation, Antivirus, Help Desk Support, Windows XP, BMC Remedy, Network Security, Network Administration, Computer Security, System Deployment, Information Assurance, Firewalls
Education
Ivy Tech State College 2000 — 2001
Business
Ball State University 1997 — 2000
Telecommunications
Full Sail University March 2013 - Present
Orange Lake Resorts December 2008 - March 2013
Skills
Editing, Final Cut Pro, Video Editing, Video Production, Film Production, After Effects, Photoshop, Social Media, Creative Writing, Film, Video, Facebook, Videography, Camera, Post Production
Education
Full Sail University
Manpower July 2015 - Present
Manpower June 2014 - Present
Resume Writers' Ink, LLC January 2014 - Present
Orange Lake Resorts June 2012 - August 2013
Xtreme Promotions April 2008 - November 2008
Island One Resorts March 2007 - April 2008
Oak Plantation Resort July 2005 - May 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Hospitality Industry, HRIS, HR Policies, Social Media, Interviews, Recruiting, Management, Training, New Hire Orientations, Human Resources, Online Social Networking, Community Outreach, Talent Acquisition, Hiring, Customer Service, Onboarding, Employee Relations, Employee Training
Education
DeVry University 2013 — 2014
Bachelors Degree in Technical Mangement, Human Resources Mangement, 3.94 GPA
Valencia Community College 2010 — 2012
Associate's degree, Human Resources Management and Services
Orange Lake Resorts June 2011 - Present
Ceasar & Smilow LLP January 2011 - June 2011
PerkinElmer March 2010 - January 2011
Skills
Interviews, Payroll, Recruiting, Human Resources, HRIS, Data Entry
Education
Briarcliffe College 2008 — 2010
Bachelor's degree, Business Administration with Accounting
Katherine Gibbs School 2007 — 2008
Associate's degree, Business Administration with Accounting
Orange Lake Resorts 2005 - 2008
Kmart Corporation 1998 - 2005
Bank of America 2003 - 2004
Skills
Business Strategy, Economics, Management, Accounting, Banking, Customer Service, Finance, Financial Analysis, Teamwork, Microsoft Excel, Payments, Microsoft Word, PowerPoint, Risk Management, Time Management, Data Analysis, Microsoft Office, Retail, Credit, Inventory Management, Deposits, Sales, Pricing, Outlook
Education
University of Central Florida 2010 — 2013
BSBA, Business Administration and Management, General
Valencia Community College 2008 — 2010
Associate of Arts (AA), General Studies
City Pizza June 2012 - September 2013
Orange Lake Resorts February 2011 - August 2011
Walt Disney World January 2010 - July 2010
Self-service restaurant “Passagio”, bar “Café Passagio”, Restaurant service à table “Binario Uno" February 2009 - June 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research
Education
Northwood University-Florida 2012 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, Dual Major in Hotel, Restaurant and Resort Management and Business Administration
Hotel Institute Montreux 2008 — 2011
Swiss Higher Diploma in International Hotel Management, Hotel Management
Windswept Wholesale Foods September 2014 - Present
Noritsu America Corporation October 2013 - August 2014
Powers Generator Service March 2013 - September 2013
Hampton March 2012 - November 2012
Orange Lake Resorts July 2011 - October 2011
The Summit Lodge August 2009 - July 2011
Skills
Generators, Technology, Software Installation, Software, Small Engine Repair, Small Engines, Automotive Repair, Automotive Electronics, Electricity, Electrical..., Front Office, Hospitality Management, Hospitality, Hospitality Industry, Hotel Management, Hotels, Rooms Division, Phone Etiquette, Telephone Skills, Time Management, Resorts, Customer Satisfaction, Teamwork, Security, Music, Music Theory, Guitarist, Drums, Gym equiment, photo equipment, Maintenance & Repair
Education
Universal Technical Institute of Massachusetts Inc 2011 — 2013
Certificate of completion, Automotive Engineering Technology/Technician
Universal Technical Institute of Massachusetts Inc 2011 — 2013
Automobile/Automotive Mechanics Technology/Technician
Universal Orlando Resort February 2014 - Present
Wet N Wild April 2013 - February 2014
Orange Lake Resorts March 2012 - February 2014
Soak City May 2011 - August 2011
Busch Gardens June 2010 - January 2011
Skills
Microsoft Office, Public Speaking, Guest Service, CPR Certified, AED Trained, DJ, Writing, Event Planning, Customer Service, Time Management, Entertainment, Social Networking, Facebook, Social Media Marketing, Event Management, Hospitality
Education
University of Central Florida 2008 — 2012
Bachelor of Science (BS), Event Management
Orange Lake Resorts December 2012 - Present
Orange Lake Resort January 2012 - December 2012
Orange Lake Resort January 2011 - January 2012
Cox & Mitchell, CPA December 2005 - May 2007
Skills
Applicant Tracking..., Employee Relations, Onboarding, Human Resources
Education
Coastal Carolina University 2007 — 2011
BA, Resort Tourism Management - Minor: International Business
Abacus Technical Services January 2011 - Present
International Systems Security Association 2010 - Present
ASRC Aerospace April 2010 - May 2011
Orange Lake Family of Resorts January 2007 - June 2009
Orange Lake Resorts March 2005 - January 2007
Space Gateway Support March 2003 - March 2005
Boeing/Dynacs, Inc February 2000 - November 2002
Premier Cruise LInes (original official cruiselines of Disney) February 1987 - September 2000
Skills
IT Security Managment, IT Service Management, IT Operations, Information Assurance, Security, Computer Security, Vulnerability Assessment, FISMA, NIST, Accreditation, CISSP, Disaster Recovery, Information Security, Management, SDLC
Education
Rollins College 1985 — 1987
BS, Computer Information Systems
Air University-Community College of the Air Force 1982 — 1985
AAS, Telecommunications
Ninth Judicial Circuit Court Administration January 2010 - January 2013
Orange Lake Resorts 2009 - 2009
Skills
Administrative..., Judicial Assistant, Legal Assistants, Office Administration, Data Entry
Education
ATI Technical School 1995 — 1997
AS, Office Administration
McArthur High School 1991 — 1995
Diploma, General
Liberty University
BS, Business Administration
Hilton Worldwide 2014 - Present
Orange Lake Resorts 2010 - 2014
Destination Hotels & Resorts 2006 - 2010
Auberge Resorts 2004 - 2006
Interpacific Resorts 2000 - 2004
Fairmont Hotels and Resorts 1998 - 2000
Four Seasons Hotels and Resorts 1997 - 1998
Hyatt Hotels Corporation January 1993 - 1997
Skills
Leadership Development, Luxury, Resorts, Hotels, Pre-opening, Hospitality Management, Fine Dining, Hotel Management, Guest Satisfaction, Food & Beverage, Hospitality, Restaurants, Guest Service, Banquets, Catering, Revenue Management, Menu Development, Hospitality Industry, Budgeting, Menu Design, Restaurant Management, Scheduling, Hiring, Customer Service, Food, Culinary, Event Management, Tourism, Forecasting, Event Planning, Micros, Staff Training, Customer Relations, Food Cost, Microsoft Office, Food Safety, Team Building, P&L, Excel, Problem Solving, Promotions, Operations Management, Purchasing, Wine, Cost Control, Yield Management, Budgets, Process Scheduler, Opening Hotels, Revenue Analysis
Education
Cornell University 2003 — 2003
Professional Development Program, Hotel Administration
Washington State University 1987 — 1992
Baccalaureate, Hotel and Restaurant Administration
New Mexico Military Institute 1985 — 1987
Associate in Arts, Computer Science
Innisbrook, a Salamander Golf & Spa Resort June 2011 - Present
John Q Hammons September 2009 - August 2011
Orange Lake Resort October 2008 - July 2009
Orange Lake Resorts November 2006 - October 2008
Omni Resort at ChampionsGate December 2003 - February 2006
PGI 2002 - 2003
SeaWorld Orlando July 2000 - August 2002
Orlando World Center Marriott 1995 - 2000
Orlando World Center Marriott August 1990 - June 1995
Orlando World Center Marriott February 1988 - August 1990
Skills
Hotels, Food & Beverage, Hospitality Management, Leadership, Catering, Resorts, Hospitality Industry, Menu Development, Pre-opening, Banquets, Event Management, Hospitality, Event Planning, Restaurants, Budgets
Education
University of Massachusetts, Amherst 1975 — 1980
BS, Hotel-Restaurant Administration
TEKsystems July 2013 - Present
Orange Lake Resorts April 2013 - May 2013
Ferno-Washington Inc December 2009 - March 2013
GCSA, Inc August 2003 - December 2009
Threshold Consulting Services March 2002 - April 2003
Empower Solutions 2000 - 2002
PowerCerv 1993 - 1999
M&M Mars 1986 - 1989
Skills
Business Intelligence, SSIS, SQL Server, Integration, .NET, Data Modeling, Database Design, Microsoft SQL Server, Testing, Databases, Requirements Analysis, SharePoint, VB.NET, ETL, SQL, SDLC, Business Analysis, T-SQL, Data Warehousing, Software Development
Education
Temple University - Fox School of Business and Management 1968 — 1972
BBA, Marketing, Computer Science
Orange Lake Resorts June 2013 - Present
Marriott Vacations Worldwide October 2011 - June 2013
Marriott Vacations Worldwide October 2011 - August 2012
COMPX/WATERLOO January 2011 - November 2011
MARKETING, INC February 1990 - December 2010
HORIZON CHEMICALS, INC October 1982 - October 1989
Skills
Social Media Marketing, Sales, Marketing, Social Media, Trade Shows, Direct Marketing, Fundraising, Team Building, Account Management, Sales Presentations, Marketing Communications, Sales Management, Integrated Marketing, Product Launch, Online Advertising, Hospitality, B2B, Marketing Management, Product Development, Email Marketing, Retail, Media Relations, Customer Service, New Business Development, Training, Sales Operations, Business Development, Salesforce.com, Selling, Online Marketing, Event Planning, Contract Negotiation, Strategic Planning, Market Planning, Program Management, Facebook, Lead Generation, Digital Marketing, Negotiation, Time Management, Direct Sales, Budgets, Competitive Analysis, Public Relations, Tourism, Advertising, Management, Marketing Strategy, Brand Management, Social Networking
Education
Full Sail University 2011 — 2012
Master of Science, Masters, Internet, New Media Marketing and Social Media Marketing
Western Kentucky University 1974 — 1978
Bachelor of Science, Speech Communications
Orange Lake Resorts September 2012 - Present
Westmont Hospitality Group January 2012 - June 2012
Crescent Hotels & Resorts January 2008 - September 2011
Buena Vista Hospitality Group December 2006 - January 2008
Interstate Hotels & Resorts (MeriStar Hotels & Resorts, CapStar Hotels & Resorts) February 1996 - December 2006
The Griffin Group (Merv Griffin) February 1995 - January 1996
Hilton Worldwide January 1974 - January 1995
Hilton Walt Disney World Resort June 1992 - December 1994
Hilton Atlanta Airport January 1988 - June 1992
Hilton New Orleans Riverfront January 1986 - December 1987
Skills
Hotels, Resorts, Boutique & Lifestyle..., Independent Hotels, Condo-Hotels, Spa, Restaurants..., Food & Beverage, Catering, Parking Operations, Brand Management (Full..., Asset Management, Receivership, Hotel Development, Quality Management, Sales & Marketing, Revenue Management, Revenue Analysis, Asset Managment, Business Services, Restaurants, Brand Management
Education
Brooklyn College
Hotel Management
Cornell University
Hotel Management
Iona College
Business Administration
Elite Supply September 2015 - Present
Hilton Grand Vacations April 2012 - Present
www.usaweightlifting.org March 1997 - Present
Holiday Inn Club - Vacation Ownership August 2009 - April 2012
Orange Lake Resorts August 2009 - June 2010
Wyndham Vacation Ownership April 2007 - December 2008
RCI Gold Crown / Plantation Resort September 2005 - April 2007
Midstate Tool & Supply, INC February 1989 - November 2006
New England Financial April 2003 - September 2005
American Express April 2002 - April 2003
Skills
Financial Planning, Timeshare/Vacation..., Manufacturing Management, Master Wholesale..., Master Wholesale..., Banking, Marketing Strategy, Budgeting, Negotiation, Sales Management, Small Business, Customer Relations, Business Strategy, New Business Development, Business Planning, Problem Solving, Excel, Outlook, PowerPoint, Team Building, Mentoring, Forecasting, Executive Management, Real Estate, Lead Generation, Contract Negotiation, Mergers, Strategic Planning, Word, Customer Service, Microsoft Excel, Budgets, Microsoft Word, Strategic Financial..., Selling, Sales, Tourism, Strategy, Hotels, Marketing, Training, Management, Event Management, Advertising, Hospitality, B2B, Call Centers, Strategic Partnerships, Direct Marketing, Direct Sales
Education
Private Business Education 1989 — 2004
Certificate, Business
Park wood DBA University of Kent 2000 — 2002
PhD, Business and Physical Education, 4.0
Life University 1997 — 1999
Pre Chiropractic credits, Chiropractic Care and Applied Kinesiology
California University of Pennsylvania 1987 — 1989
Pre D.C. College undergrad, Business and Physical Education
Emirates August 2015 - Present
Orlando International Airport (MCO) March 2013 - Present
Swissport February 2014 - August 2015
Sun Country Airlines March 2014 - June 2014
Orange Lake Resorts January 2013 - March 2013
SoftRock October 2012 - November 2012
Nancer Mosser Casting (EFS Entertainment) November 2011 - October 2012
Lender Processing Services, Inc. (LPS) October 2011 - February 2012
Hertz Rent a Car August 2010 - September 2011
The Home Depot May 2010 - August 2010
Skills
Sales, Customer Service, Time Management, Microsoft Office, Event Planning, Microsoft Word, PowerPoint, Customer Satisfaction, Marketing, Social Media, Microsoft Excel, Teamwork, Public Speaking, Facebook, Leadership, Sales Management
Education
California University of Pennsylvania 2005 — 2009
Bachelors, Communication Studies:Radio/TV/ Acting
Schenley High School 2001 — 2005
Diploma, International Studies, 9-12
Orange Lake Resorts October 2007 - Present
Wholesale Resorts Services 2010 - 2011
Summer Bay Resorts 2007 - 2010
Skills
Sales Contracts, Contractual Agreements, Contract Negotiation, Sales Presentations, Sales Operations, Sales Management, Music Production, Music Industry, Electric Guitar, Acoustic Guitar, Guitarist, Rhythm Guitar, Bass Guitar, Guitar, Backing Vocals, Vocalist, Vocals, Marketing, Hospitality, Customer Service, Management
Education
Berklee College of Music 1995 — 1998
Guitar
steamboat Springs High School 1992 — 1995
Riptide Graphics January 2009 - Present
Sharpline Converting April 2013 - July 2013
Warrior Chip August 2011 - February 2013
Lockheed Martin March 2008 - March 2010
Orange Lake Resorts September 2007 - December 2007
Digital Lightbridge March 2007 - August 2007
The New York Times December 2006 - March 2007
Bonefish Grill May 2006 - December 2006
ARAMARK Refreshment Services August 2003 - May 2006
Applebee's February 2000 - May 2006
Skills
Graphic Design, Adobe Creative Suite, Magazine Layout Design, Email Marketing, Posters, Marketing, Billboards, Direct Mail, Custom Facebook Pages, Constant Contact, Fine Art, Fine Art Photography, Facebook Marketing, Facebook Fan Page..., Facebook Fan Page..., MySpace, Microsoft Office, Food Preparation, Food & Beverage, Customer Service, Greeting, Hosting, Waitressing, Graphics
Education
Flagler College 2002 — 2006
Bachelor's degree, Graphic Design
Lakeland Senior High School 1998 — 2002
General Education
Presidio October 2011 - Present
Orange Lake Resorts January 2011 - October 2011
Skills
Human Resources, HRIS, Employee Benefits, Employee Relations, Onboarding, HRIS Database Management, Customer Service, Temporary Placement, Applicant Tracking..., HR Policies, Benefits Administration, Talent Acquisition, Performance Management, Technical Recruiting, Management
Education
Liberty University 2013 — 2015
Master of Arts (M.A.) in Management & Leadership, Human Resources Development, High Distinction
University of North Carolina at Wilmington 2006 — 2010
Bachelor of Arts, History
University of North Carolina at Wilmington 2006 — 2010
Bachelor of Arts (B.A.), Spanish
Orange Lake Resorts February 2010 - August 2015
Highland Manor February 2009 - February 2010
Romano's Macaroni Grill June 2003 - June 2008
Universal Orlando February 1990 - February 2003
Mark Two Dinner Theater January 1988 - February 1990
Skills
Hospitality, Hospitality Management, Hospitality Industry, Revenue Analysis, Budgets, Forecasting, Food & Beverage, Management, Team Building, Customer Service, Leadership, Marketing, Strategic Planning, Customer Satisfaction, Event Management, Operations Management, Team Leadership, Hotel Management, Process Improvement, Program Management, Restaurants, Recruiting, Start-ups, Business Planning, Restaurant Management, Menu Development
Education
Jacksonville University 1972 — 1975
Bachelor's degree, Business Administration and Management, General
Orange Lake Resorts July 2013 - Present
Orange Lake Resort October 2010 - July 2013
Skills
Hospitality, Resorts, Hospitality Management, Hospitality Industry, Hotels, Customer Service, Tourism, Front Office, Hotel Management, Microsoft Office, Business Correspondence, Social Media Marketing
Education
University of Central Florida 2015 — 2017
Bachelor’s Degree, Psychology, Junior
Valencia Community College 2012 — 2015
Associate’s Degree, Genral Studies
Orange Lake Resorts May 2013 - Present
Vacation Innovations (fka Strategis Companies) September 2012 - May 2013
Wyndham Vacation Ownership 2000 - July 2012
Westgate Resorts January 1998 - May 2000
Everything But Water January 1991 - July 1997
Skills
Direct Sales, Training, Program Management, Sales, Customer Service, Team Building, Leadership, Call Centers, Hospitality, Recruiting, Coaching, Customer Satisfaction, Employee Relations, Marketing, Management
Education
Indiana University Bloomington 1986 — 1990
Bachelor of Arts (B.A.), Psychology
Orange Lake Resorts January 2013 - Present
Skills
Eaglesoft, Dentrix, Digital Radiography, Coronal Polishing, Dentistry, Patient Education, Dental Care, Local Anesthesia, Nitrous Oxide, Condos, Customer Service, Microsoft Office, Marketing Strategy, Marketing, Nutrition, Public Speaking, Cpr Certified, Foreclosures, First Time Home Buyers, FHA, Dental Software, New Home Sales, Healthcare, Fitness, Referrals, Real Estate Financing, REO, Practice Management, Management, Social Media Marketing, Single Family Homes, Sales Management, Sales, Wellness, Strategic Planning, Microsoft Word, Public Relations, Real Estate, Negotiation
Education
University of Central Florida 2013 — 2016
Bachelor of Engineering (B.E.), Biomedical/Medical Engineering
Center for Financial Training 2012 — 2012
Florida Real Estate Learning Center 2012 — 2012
Sales Associate
New Horizons Computer Learning Center 2012 — 2012
Aramark February 2015 - Present
University of Houston December 2012 - January 2015
ARAMARK October 2012 - January 2015
Houston Airport Marriott at George Bush Intercontinental June 2014 - August 2014
Hotel Derek - Valentino Restaurant December 2010 - July 2011
Orlando Radisson Resort March 2007 - January 2008
Orange Lake Resorts July 2006 - February 2007
Safari Park Hotel & Casino November 2004 - June 2006
Education
University of Houston- Conrad N. Hilton College of Hotel and Restaurant Management. 2012 — 2014
Bachelor's Degree
Houston Community College 2008 — 2011
Associate of Arts (AA)
Houston Community College
Associate’s Degree
Interstate Hotels & Resorts March 2014 - Present
Royal Celebration Inn February 2014 - March 2014
Orange Lake Resorts August 2013 - October 2013
ETourandTravel, Inc. November 2011 - July 2012
World Wide Vacations LLC 2012 - 2012
Payment Systems Corp. 2011 - 2012
Skills
Sales, Account Management, Sales Management, Customer Service, Marketing, Team Building, Marketing Strategy, Cold Calling, Team Leadership, Direct Sales, Management, Hospitality, Sales Process, Training, Social Media, Leadership, Social Networking, Social Media Marketing, Microsoft Office, Selling
Education
University of Central Florida 2010 — 2014
Bachelor of Arts (BA), Political Science and Government
Orange Lake Resorts October 2006 - Present
Skills
Event Planning, Team Leadership, Team Building, Coordinating Events, Microsoft Office, Contract Management, Customer Service, Time Management, TSW, Phone Etiquette, Proficient Typing Skills, Office Administration, Organizational..., Learning Quickly, Creativity Skills, Reliability, Leadership, Customer Satisfaction, Microsoft Excel, Hospitality, Outlook, Management, Event Management, Employee Relations, Sales
Education
Keiser University-Ft Lauderdale 2011 — 2013
Associate's degree, Business Administration and Management, General
Cathedral High Schhol 1999 — 2003
Diploma, general edu
Orange Lake Resorts, Holiday Inn Club Vacations May 2015 - Present
Orange Lake Resorts July 2013 - Present
Unversity of Nevada Las Vegas Greenspun School of Urban Affairs April 2011 - May 2012
Aria Resort and Casino April 2011 - July 2011
University of Nevada, Las Vegas March 2010 - May 2011
Tropicana Hotel and Casino April 2010 - April 2011
Meals on Wheels January 2008 - February 2011
Skills
Microsoft Excel, Outlook, Journalism, Social Media, Public Relations, Event Management, Event Planning, Social Networking, Public Speaking, Research, Editing, Blogging, Social Media Marketing, Advertising, Marketing, Management, Photography, Customer Service, Video Editing, Press Releases, Video Production, Leadership, Marketing Strategy, Administrative..., Facebook, Interviews, Newsletters, Time Management, Nonprofits, Creative Writing, Human Resources, PowerPoint, Community Outreach, Fundraising
Education
Southern New Hampshire University 2014 — 2015
Master of Arts (M.A.), Public Relations
Neumann University 2004 — 2008
Bachelors, Communications
Orange Lake Resorts September 2011 - Present
Orange Lake Resorts November 2008 - December 2011
BNY Mellon May 2008 - August 2008
Timacuan Golf Club July 2007 - August 2008
Carnegie Mellon University May 2007 - July 2007
Skills
Microsoft Excel, Microsoft Word, Outlook, Microsoft Publisher, Oracle, OneNote, Great Plains Software, Microsoft Dynamics, PowerPoint, Microsoft Office, Customer Service, Social Media, Marketing, Sales, Public Relations, Data Entry, Facebook, Social Networking, Training, Hospitality, Social Media Marketing, Corporate Communications, Marketing Communications, Marketing Strategy, Event Planning, Event Management
Education
University of Central Florida 2007 — 2011
Bachelor of Arts, Economics
Virginia Polytechnic Institute and State University 2006 — 2007
Economics
North Allegheny High School 2002 — 2006
Designs In Ink 2011 - Present
HTB Softball 2009 - Present
Orange Lake Resorts 2007 - 2008
Internal Revenue Service 2006 - 2007
Skills
Event Planning, Events Coordination, Social Media Marketing, Public Relations, Social Networking, Event Management, Photography, Corporate Events, PowerPoint, Management, Social Media
Education
Bridgewater State University 2000 — 2004
Bachelor of Science (BS), Criminal Justice, Minor in Psychology
Fitchburg High School 1996 — 2000
Fitchburg High School
Health Care Support Staffing April 2015 - Present
Hard Rock Hotel May 2014 - April 2015
Orange Lake Resorts January 2012 - May 2014
Royal Caribbean Cruise Lines Independence of the June 2011 - December 2011
Loews Royal Pacific Resort at August 2010 - May 2011
Loews Royal Pacific Resort at February 2009 - August 2010
Loews Royal Pacific Resort at May 2007 - February 2009
Skills
Hospitality, Team Building, Hospitality Management, Time Management, Employee Relations, Teamwork, Microsoft Office, Coaching, Team Leadership, Attention To Detail, Problem Solving, Customer Relations, PowerPoint, Kronos, Guest Service, Supervisory Skills, Word, Excel, Administration, Telephone Skills, Planning, Timesaver, Unifocus, WorkRecords, Timekeeping, Scheduling
Education
Rosen College of Hospitality Management 2005 — 2010
Bachelor of Science, Hospitality Management
University of Central Florida 2005 — 2010
BS, Hospitality Management
Walt Disney World June 2015 - Present
Kids Nite Out August 2010 - Present
Trust International May 2014 - June 2015
Trust International February 2014 - May 2014
Orange Lake Resorts May 2013 - September 2013
Vacation Innovations (fka Strategis Companies) July 2011 - January 2013
U.S. Census Bureau -- Census Coverage Management May 2010 - June 2010
Trust International October 2007 - February 2008
Gilbert Insurance Group July 2007 - October 2007
The Treehouse Daycare Center February 2007 - June 2007
Skills
Customer Service, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, Internet, Social Media, Event Planning, Customer Retention, Customer Satisfaction, Hospitality, Facebook, PowerPoint, Human Resources, Public Speaking, Outlook, Training, Hospitality Industry, Strategic Planning, Conflict Resolution, Editing, Event Management, Employee Training, Train New Employees, Sales
Education
University of Central Florida 2010 — 2013
Bachelor's degree, Hospitality Administration/Management
Valencia Community College 2007 — 2010
Associate's degree, General Studies
Caribe Royale All-Suite Hotel & Convention Center February 2015 - Present
Orange Lake Resorts May 2013 - Present
Twin River Golf Club June 2014 - January 2015
Publix Super Markets October 2010 - June 2013
Energy Air, Inc. July 2012 - December 2012
Skills
Human Resources, Customer Service, Hospitality, Customer Satisfaction, Hospitality Industry, Time Management, Microsoft Office, Team Building, Hospitality Management, Hotels, Resorts, Contract Negotiation, Cash Handling Experience, Cashiering, Filing, Computers, Telephone Skills, Quality Control, Positive Work..., Research and Development, Strategic Leadership, Strategic Human..., Safety, Consistency, Leadership Development, Creativity Skills, Accountability, Adaptability, Maximizer, Switchboard, Microsoft Excel, Leadership, Employee Relations, Hotel Management, Employee Benefits, Food & Beverage, HR Policies, Recruiting, I-9 Compliance
Education
University of Central Florida 2012 — 2016
BS, Hospitality Administration/Management
Holiday Inn Club Vacations at Orange Lake Resorts September 2006 - Present
Orange Lake Resorts May 2005 - September 2006
ARAMARK July 2004 - December 2004
Skills
Hospitality, Recruiting, Human Resources, Customer Service, Training, Resorts, Team Building, Employee Relations, Hospitality Management, Hospitality Industry, Food & Beverage, Sales, Hotels, Event Planning, Event Management, Applicant Tracking..., Customer Satisfaction, Management, Budgets, Marketing, Hiring, Interviews, Leadership, College Recruiting, Time Management, Onboarding, Leadership Development, Talent Acquisition, Employee Training, Sourcing, New Hire Orientations, Internet Recruiting
Education
Johnson & Wales University 2001 — 2004
Bachelor of Science, Sports, Entertainment, Event, Management
Orange Lake Resorts, Holiday Inn Club Vacations July 2015 - Present
Edyth Bush Charitable Foundation March 2014 - June 2015
CSC December 2011 - March 2014
Orange Lake Resorts 2008 - 2011
Orange Lake Resorts 2000 - 2008
Mellon Financial Corporation 1997 - 2000
Private Healthcare Systems 1991 - 1997
Education
University of Massachusetts Boston 1987 — 1991
Orange Lake Resorts April 2013 - Present
Senior Living Communities, LLC January 2013 - Present
Hard Rock International April 2011 - Present
Captain Georges April 2010 - March 2011
Carolina Pool Management May 2007 - August 2009
Skills
Fast Learner, Communication, Sales Motivation, Building Relationships, Committment, Cpr Certified, Enjoy Challenges, Goal Oriented, Multi Tasking, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Hospitality, Event Planning, Time Management, Customer Service, Data Entry, Facebook, Leadership, Sales, Social Networking, Teamwork
Education
Coastal Carolina University 2009 — 2012
Bachelor of Arts (BA), Communication and Health Promotion
Orange Lake Resorts January 2013 - Present
Marriott International and Ritz-Carlton, L.L.C. January 2010 - January 2013
Marriott International 2006 - 2010
Marriott International/Marriott Vacation Club May 2000 - August 2003
Skills
Hospitality Industry, Resorts, Hospitality, Hotels, Hospitality Management, Union, Hotel Management, Latin America, Pre-opening, Tourism, Restaurants, Food & Beverage, Revenue Analysis, Front Office, Hiring, Recruiting, Yield Management, Menu Development, Management, Event Management, Customer Satisfaction, Banquets, Property Management..., OnQ, Income Statement, Catering, Training, Employee Relations, Restaurant Management, Team Building, Lodging, Fine Dining, Micros, Pre-opening experience, Incentives, Leadership, Meeting Planning, Budgets, Rooms Division, Opening Hotels, Guest Service Management, Employee Engagement, Culinary Skills, Hotel Booking
Education
University of Maryland University College 1984 — 1998
Orange Lake Resorts November 2013 - Present
Transcend Creative Group June 2013 - November 2013
Walt Disney World Swan and Dolphin September 2010 - December 2012
Wyndham Rio Mar Beach Resort May 2007 - September 2010
Westin Rio Mar Beach Resort & Spa 2005 - 2007
Fontainebleau Miami Beach September 2000 - August 2005
Crowne Plaza Miami International Airport August 1999 - September 2000
Radisson Ambassador Plaza Hotel & Casino August 1996 - August 1999
Skills
American Hotel & Lodgin..., Resorts, Revenue Analysis, Hotels, Hospitality, Front Office, Hotel Management, Rooms Division, Hospitality Management, Pre-opening, Hospitality Industry, Income Statement, Customer Service, Cost Control, Micros, Event Management, Property Management..., Yield Management, Guest Service Management, Talent Developer, Forecasting, Food & Beverage, Tourism, Customer Satisfaction, Banquets, Sales, Convention Services, Process Scheduler, Opera, Restaurant Management
Education
Universidad de Puerto Rico 1992 — 1996
BS, Finance
Marriott Vacations Worldwide Corporation November 2014 - Present
Integrity Golf Company October 2013 - November 2014
Orange Lake Resorts October 2012 - October 2013
Garden Fresh Restaurant Corp. (dba Souplantation & Sweet Tomatoes Restaurants) April 2012 - October 2012
Sunstate Property Management August 2010 - February 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Time Management, Customer Satisfaction, Hospitality, Event Planning, Tourism, Hospitality Industry, Hospitality Management
Education
University of Central Florida 2010 — 2013
Bachelor of Science (BS), Hospitality Management
Management Center Innsbruck 2013 — 2013
Tourism Business Studies
Seminole Community College 2007 — 2009
Associate's degree, General Studies
Nokia Networks August 2015 - Present
Nokia Networks October 2014 - August 2015
MasTec Network Solutions October 2013 - October 2014
Tech Mahindra December 2012 - October 2013
Orange Lake Resorts October 2012 - December 2012
Cisco Systems December 2011 - October 2012
at&t mobility December 2010 - December 2011
Rapiscan – OSI systems. April 2009 - December 2010
Fiserv January 2008 - April 2009
MyE Networks November 2007 - January 2008
Skills
Wireless, SaaS, PMO, VoIP, Mobile Devices, Operations Management, Management, ITIL, Unified Communications, Strategy, Software Development, Security, Governance, WAN, Architecture, VPN, Selling, Social Networking, Public Speaking, Cellular Communications, Sales and Business Plan..., Vendor Relationship &..., Process Improvements &..., People Management, Process Improvement, Consulting, Business Intelligence, Cisco Technologies, Testing, Vendor Management, Integration, Telecommunications, SDLC, Visio, MS Project, Enterprise Software, Project Management, Pre-sales, Cross-functional Team..., PMP, Project Portfolio..., Managed Services, ERP, Professional Services, Project Planning, GSM, SharePoint, Software Documentation, Program Management, Outsourcing
Education
Technologies 2002 — 2011
Cisco CCIE Routing and Switching, Information Technology
Company Sponsored 2000 — 2010
e-Asset awareness by Tech Mahindra, Computer/Information Technology Administration and Management
Project Management Institute, PMI 1998 — 1999
PMP, Project Management
IESA 1996 — 1997
AA, Management, Contracts and Project Administration
University of California, Berkeley 1993 — 1995
MSEE, Engineering
University of the Pacific 1983 — 1987
BSEE, Electric Engineer
College of the Pacific 1984 — 1985
AA, International Business
Proficient in the following applications / tools
Specialties
Corporate Sustainability, Associate
Osceola County School District February 2015 - Present
Hyatt Regency Orlando October 2013 - November 2014
The Peabody Orlando September 2012 - September 2013
Orange Lake Resorts May 2011 - September 2012
Orange Lake Resorts May 2007 - December 2010
Skills
Food & Beverage, Hospitality, Event Planning, Hospitality Industry, Microsoft Excel, Hotel Management, Customer Service, Customer Satisfaction, Hotels, PowerPoint, Food, Resorts, Yield Management, Revenue Analysis, Hospitality Management, Human Resources, Event Management, Restaurant Management, Food Service, Hiring, Catering, Time Management, Microsoft Word, Front Office, Restaurants, Menu Development, Microsoft Office, Tourism, Training
Education
University of Central Florida 2011 — 2013
Bachelor of Science (BS), Hospitality Administration/Management, Senior
Florida State University 2008 — 2011
English Language and Literature, General
Costa Farms July 2014 - Present
Anixter March 2013 - July 2014
Orange Lake Resorts September 2012 - March 2013
University of Houston January 2012 - May 2012
Mustang Engineering June 2011 - May 2012
Kicks Indoor Soccer April 2009 - May 2012
Skills
Microsoft Excel, Microsoft Office, Microsoft Applications, Spanish, Visual Basic, ERP, Management, Customer Service, Time Management, Leadership, Analysis, Financial Reporting, Financial Analysis, Accounting, Access, Finance, Forecasting, Sales
Education
Florida International University 2014 — 2015
Master's Degree, Accounting, 3.9
University of Houston 2008 — 2012
Bachelor of Business Administration (BBA), Finance, General, 3.89 (Magna Cum Laude)
Shop.com/Danno March 2013 - Present
Orange Lake Resorts March 2012 - December 2012
The Home Depot March 2003 - January 2011
Skills
Best Practices, Facilitators, Microsoft Excel, Result Oriented, Social Media Marketing, Software, Microsoft Word, Recording, Performing, Accountability, Customer Satisfaction, Business Services, Telephone Skills, Time Management, Integrity, Order Fulfillment, Business, New Business..., Team Building, Social Media, Future Trends, Inventory, Teamwork, Training
Education
NYS School for Real Estate 1978 — 1979
Graduated
City University of New York-Brooklyn College 1972 — 1976
Psychology/Music
Orange Lake Resorts May 2006 - Present
Skills
Hospitality, Resorts, Hospitality Industry, Customer Service, Accounts Payable, Accounts Receivable, Bookkeeping
Education
Valencia College 2013 — 2015
Technical Certificate, Accounting Applications
Kurgan State Agricultural Academy named after T.S. Maltsev 1994 — 2002
Bachelor of Business Administration in Agriculture Business, Economics and Agrarian Production Management
Colorado Boxed Beef Company 2012 - Present
Triad Isotopes 2007 - 2012
Orange Lake Resorts 2006 - 2007
LYNX 2002 - 2006
Starwood Vacation Ownership 1999 - 2001
Skills
Financial Reporting, Financial Modeling, Financial Analysis, Corporate Finance, Strategic Financial..., Managerial Finance, Budget, Capital Budgeting, Budget Process, Department Budgeting, Budget Reconciliation, Public Budgeting, Budgets, Report Writing, Executive Reporting, Financial Risk, Financial Structuring, Strategic Planning, Project Planning, Business Planning, Databases, Data Analysis, Data Warehousing, Data Mining, Data Modeling, Senior Finance, Senior Stakeholder..., Queries, Database Queries, Microsoft Excel, Excel Pivot, MS Excel Pivot Tables, Communication, Corporate Communications, Strategic Communications, Internal Communications, Communication Skills, Crisis Communications, Managerial Skills, Managerial Economics, Economics, International Economics, International Finance, Finance, Real Estate Economics, Real Estate Financing, Oracle Discoverer, SAP, JD Edwards, Microsoft Dynamics
Education
Rollins College - Crummer Graduate School of Business 1997 — 1999
MBA, Finance
The College of William and Mary 1993 — 1997
Bachelor of Business Administration (BBA), Finance, General
Orange Lake Resorts July 2012 - Present
Hilton Grand Vacations June 2012 - July 2012
Hilton Grand Vacations July 2011 - June 2012
Travel Holdings 2008 - 2011
Travel Holdings, Inc August 2007 - August 2008
Travel Holdings, Inc 2004 - 2007
Tourico Holidays 2002 - 2004
Tourico Holidays 2000 - 2002
Lanier Worldwide 1993 - 1994
Lanier Worldwide 1990 - 1993
Skills
Hotels, Sales, Trade Shows, Operations Management, Online Travel, Business Development, Marketing, Business Strategy, Hospitality Industry, Training, Hospitality, Tourism, Strategy, Account Management, Management, Email Marketing, Hospitality Management, CRM
Education
Columbia College
Bachelor of Science, Marketing
Orange Lake Country Club Executive AssistantOrange Lake Resorts2008 - Present
Orange Lake Resorts 2008 - Present
Education
LaSalle University 1977 — 1977
The Corporate Refugee May 2011 - Present
Majestic Treats & Eats May 2010 - Present
Orange Lake Resorts January 2003 - April 2012
Marriott Vacation Club 1994 - 2002
Midlantic National Bank June 1986 - July 1993
Skills
Team Building, Team Leadership, Coaching, Time Management, Accounts Receivable, Office Management, Office Administration, Financial Accounting, Banking, Retail Banking, Entrepreneurship, Internet Entrepreneur, Social Media Blogging, Blogging, Social Media, Accounting, Small Business, Leadership, Facebook, Change Management, Acting, Life Transitions, Budgets, Marketing, Customer Service, Social Networking, Sales, Business Development, Online Marketing, Social Media Marketing, Event Management, Email Marketing, Online Advertising
Education
American Institute of Banking
Branch Management, Commercial Lending, Wills & Trusts
Thomas Edison State College
Bachelor of Business Administration (BBA)
Orange Lake Country Club and Resort 1999 - Present
Orange Lake Resorts August 1998 - Present
Orange Lake Resorts and Country Club 1998 - Present
Horizon Homes, Inc. June 1990 - August 1998
Skills
Cash Management, Investments, Resorts, Budgeting, Strategic Planning, Team Building, Process Improvement, Customer Relations, Banking, Customer Service, Excel, Microsoft Office, Change Management, Business Strategy, Quality Assurance, Hospitality, Research
Education
Nova Southeastern University
Business
Wyndham Vacation Ownership March 2014 - Present
Vaco Orlando October 2013 - January 2014
Orange Lake Resorts April 2006 - August 2013
Walt Disney World Company 1989 - 2001
Skills
Recruiting, College Recruiting, Talent Acquisition, Onboarding, Technical Recruiting, Internet Recruiting, New Hire Orientations, Sourcing, Temporary Placement, Employee Relations, Human Resources, Hotels, Hospitality, Applicant Tracking..., Interviews, Screening Resumes, Staffing Services, Screening, Hiring, Employee Engagement, Employee Training, Succession Planning, Permanent Placement, Job Fairs, Customer Service, Employee Benefits, Deferred Compensation, Coaching, Management, Taleo, Corporate Recruiting, Benefits Negotiation, Job Descriptions, HR Policies, Time Management, Leadership, Team Building, Social Networking, Cold Calling, Employer Branding, Performance Management, Marketing, Business Networking, Recruitment Advertising, Leadership Development, Personnel Management, Labor Relations, Executive Search, Temporary Staffing, FMLA
Education
Purdue University
Bachelor's degree, Hospitality Administration/Management
Bluegreen Vacations January 2013 - Present
Orange Lake Resorts November 2006 - January 2013
RCI, LLC 2004 - 2006
Cendant Corp. 2001 - 2004
Skills
Marketing Strategy, New Business Development, Analytics, Marketing Management, Management, Strategic Partnerships, Marketing, Leadership, Team Leadership, Brand Development, Business Development, Tourism
Education
Hamilton College 1981 — 1985
Orange Lake Resorts, Home to Holiday Inn Club Vacations May 2005 - Present
Orange Lake Resorts 2005 - Present
Education
Art Institute of Fort Lauderdale
Harris Corporation March 2014 - Present
Orange Lake Resorts December 2012 - March 2014
Amovius October 2010 - December 2012
Booz Allen Hamilton November 2005 - October 2010
Accenture March 2005 - November 2005
North American Catastrophe Claims Inc August 2001 - March 2005
Skills
Microsoft SQL Server, C#, SDLC, ASP.NET, Software Development, WCF, SSRS, ASP.NET MVC, Databases, SharePoint, Agile Methodologies, Project Management, Team Leadership, LINQ, Technical Leadership, Business Analysis, WPF, Entity Framework, T-SQL, Requirements Analysis, Scrum, Visual Studio, Development Lead, Silverlight, Java, VB.NET, TFS, SOA, Oracle PL/SQL..., ColdFusion, Oracle, Object Oriented Design, JavaScript, XML, Integration, SQL, Software Design, Configuration Management, Software Engineering, Software Project..., Web Services, .NET, iOS development, PostgreSQL, Zabbix, Linux, Bash
Education
The George Washington University 2007 — 2009
MS
Old Dominion University 2002 — 2004
BS Business Administration
Prompt delivery services February 2013 - Present
Orange Lake Resorts January 2013 - Present
Samuel kiarie ministries August 2008 - Present
cosmo 2010 - 2012
research international 2005 - 2005
Skills
Microsoft Office, Research, Microsoft Excel, Customer Service, Project Planning, Project Management, Data Analysis, Nonprofits, Program Management, Strategic Planning, Business Strategy, Management, Marketing, Marketing Strategy, Team Building
Education
Symbiosis International University 2001 — 2004
Bachelor of Business Administration (B.B.A.), Mercantile law
Institute for the management information systems, kent ,England 2000 — 2001
Management Information systems, Data Modeling/Warehousing and Database Administration
Bluegreen Vacations June 2013 - Present
Orange Lake Resorts March 2012 - June 2013
Wyndham Vacation Ownership April 1998 - April 2012
Skills
Sales, Negotiation, Contract Negotiation, Marketing, Project Management, Team Building, Leadership, Event Management, Lead Generation, Marketing Strategy, Strategic Planning, Real Estate, Management, Recruiting, Property Management, Public Speaking, Advertising, Social Media Marketing, Business Development, Public Relations, Social Media, Marketing Communications
Education
Nassau Community College 1976 — 1978
Orange Lake Resorts, Holiday Inn Club Vacations January 2015 - Present
Orange Lake Resorts October 2013 - January 2015
Via Response Technologies March 2013 - October 2013
myList November 2011 - February 2013
Channel Intelligence February 2009 - November 2011
Channel Intelligence February 2007 - February 2009
Channel Intelligence January 2006 - February 2007
ScheduALL February 2005 - December 2005
Learn.com April 2003 - February 2005
Various Companies 1997 - 2003
Skills
Certified Scrum Master..., Requirements Analysis, Requirements Gathering, Software Project..., Software Development..., Agile Project Management, Software Quality..., Requirements..., Software Requirements, Business Analysis, Program Management, Product Management, .NET, Software Development, Requirement..., Scrum, Databases, Web Services, E-commerce, Quality Assurance, XML, SDLC, Database Design, Cross-functional Team..., Project Management, Microsoft SQL Server, Analytics, Web Applications, Strategy, Software Documentation, SaaS, Agile Methodologies, Cloud Computing, HTML, Enterprise Software, Mobile Applications, Web Analytics, SOA, Software Design, Product Development, SEM, SQL, Mobile Devices
Education
University of Central Florida 1999 — 2002
B.S., Management Information Systems
Palm Beach Gardens High School 1994 — 1998
High School Diploma
I.B.I.S., Inc. April 2014 - Present
NSPI February 2010 - April 2014
Garden of Life June 2007 - February 2010
DynCorp International August 2005 - July 2007
Orange Lake Resorts May 2004 - August 2005
NASSCO March 2000 - May 2004
United States Marine Corps July 1993 - March 2000
Skills
Cisco Technologies, Disaster Recovery, Firewalls, Routers, Active Directory, VMware, Networking, Servers, VPN, Windows Server, Switches, Network Security, Management, Cloud Computing, Data Center, VoIP, TCP/IP, Microsoft Exchange, Security
Education
Coleman College 1999 — 2003
BS, Computer Applications and Networking
Orange Lake Resorts 2004 - Present
Orange Lake Resorts, Holiday Inn Club Vacations June 2008 - February 2015
The Family of Orange Lake Resorts 2004 - June 2010
Orange Lake Resort February 2004 - June 2008
Education
University of Central Florida 1994 — 1998
Capital Resorts Group September 2015 - Present
Kforce Technical Staffing September 2014 - September 2015
CSI Healthcare IT May 2014 - August 2014
Disney Cruise Line (Apex Systems contractor) January 2014 - April 2014
Riptide Software, Inc November 2013 - December 2013
Hard Rock International May 2013 - October 2013
Orange Lake Resorts August 2012 - April 2013
Apex Systems July 2011 - August 2012
Lexicon Relocation March 2011 - October 2011
SeaWorld Parks & Entertainment June 2011 - July 2011
Skills
Business Objects, Crystal Reports, Business Intelligence, SQL, System Administration, PL/SQL, Microsoft SQL Server, Requirements Analysis, SDLC, Business Intelligence..., ETL, Software Development, Testing, CRM, Quality Assurance, Databases, Troubleshooting, Oracle, Java, Cognos, SharePoint, Visio
Education
University of Phoenix 2005 — 2008
Bachelor of Business Administration (BBA)
Lindenwood University 1998 — 2000
BS/BA
Market Traders Institute, Inc October 2014 - Present
Vans November 2013 - Present
Orange Lake Resorts July 2013 - January 2014
Skills
PowerPoint, Microsoft Office, Public Speaking, Spanish, Leadership, English, Outlook, Advertising, Sales, Microsoft Word, Microsoft Excel
Education
University of Central Florida 2008 — 2015
Bachelor's Degree, Financial Planning and Services
Sysco Foods February 2012 - Present
Dataline System, inc November 2011 - February 2012
Midwest Insurance Service July 2011 - October 2011
Dataline System, Inc October 2010 - January 2011
Orange Lake Resorts January 2010 - August 2010
Westgate Resort May 2006 - October 2008
JC Penney July 2005 - May 2006
Education
DeVry University 2005 — 2007
Bachelor, Accounting
DeVry University
Bachelor of Science Degree, Technical Management in Accounting
Keller Graduate School of Management
Master, Accounting and Financial Management
DeVry
Associate in Science Degree, Computer Information Technology
DeVry University
Master, Accounting & Financial Management
Valencia College
Associate in Science Degree, Accounting Technology
Winter Park Tech
Diamond Resorts International® June 2014 - Present
Orange Lake Resorts February 2012 - March 2014
The Berkley Group Inc May 2009 - February 2012
Wyndham Vacation Ownership May 2004 - January 2009
Fairfield Resorts September 1987 - March 2003
Skills
Recruiting, Negotiation, Hotels, Hospitality, Tourism, Resorts, Mentoring, Business Expansion, Business Development, Team Building, Strategic Planning, Talent Management, Coaching, Training, Management, Team Leadership, Sales Management, Leadership, Marketing, Sales, Event Management, Customer Satisfaction, Revenue Analysis, Budgets, Customer Service, Contract Negotiation, Marketing Strategy, Event Planning, Account Management, Operations Management, Public Relations, Marketing Management, Online Advertising, Business Planning, Sales Presentations, Sales Process, Public Speaking, New Business Development, Leadership Development, Social Media Marketing, Direct Sales, Forecasting, Inventory Management, Employee Relations, Selling, Social Media, Human Resources, B2B, Sales Operations, Time Management
Education
Florida State University 1976 — 1979
BS, Education
GolfNow April 2015 - Present
GolfNow April 2014 - March 2015
GolfNow November 2013 - March 2014
Orange Lake Resorts February 2013 - September 2013
The Pointe at Central May 2011 - January 2013
Asset Campus Housing September 2011 - September 2012
Florida Film Festival January 2010 - May 2010
AMC Theatres April 2005 - June 2009
Skills
Revenue Analysis, Forecasting, Marketing, Microsoft Excel, Google Docs, Customer Service, Reporting & Analysis, Sales, Microsoft Word, Photoshop, PowerPoint, Revenue Forecasting, Budgets, Teamwork, Marketing Strategy, Market Planning, Illustrator, InDesign, Premiere Pro, Social Media, Leadership, Time Management, Advertising, Graphic Design, Web Presence, Creative Direction, Training, Management
Education
University of Central Florida 2009 — 2013
Bachelor of Sciences, Advertising & Public Relations, Minor in Cinema Studies & Sociology
Broward Community College 2006 — 2008
Associate of Art Degree, Psychology
Marriott Vacations Worldwide Corporation January 2014 - Present
Orange Lake Resorts April 2013 - September 2013
Marriott Vacation Club International May 2012 - January 2013
State Farm Insurance September 2011 - May 2012
Renaissance Las Vegas Hotel August 2006 - September 2011
Skills
Customer Service, Recruiting, Hospitality, Hotels, Employee Relations, Microsoft Office, Hospitality Industry, Sales, Outlook
Education
College of Southern Nevada 2006 — 2008
Associate's degree, Paralegal
UNLV
General Studies
Speedpro Orlando West November 2013 - Present
Orange Lake Resorts April 2011 - January 2013
Hedrick Hospitality Group October 2009 - April 2011
Ginn Reunion Resort April 2008 - October 2009
Marriott International and Marriott Vacation Club International February 2007 - April 2008
Marriott Vacation Club International November 2003 - February 2007
MARRIOTT VACATION CLUB INTERNATIONAL June 2002 - November 2003
MARRIOTT VACATION CLUB INTERNATIONAL June 1998 - June 2002
Skills
Management, Resorts, Leadership, Hotels, Recruiting, Marketing, Budgets, Executive Management, Food & Beverage, Hospitality Management, Customer Satisfaction, Talent Acquisition, Business Planning, Sales, Strategy, Talent Management, Human Resources, Trade Show Exhibitor, Trade Show Graphics, Trade Shows, Large Format, Wide Format Printing, large format imaging, Display Advertising, POP Displays, Pop-up Displays, Vehicle Graphics, Advertising, Full Displays, Full Service Exhibit..., Exhibit Graphics, Trade Shows Displays..., Wide Format Corporate..., Hospitality, Training, Graphics
Education
Florida International University 1980 — 1981
Bachelor of Business Administration (BBA), Hotel, Motel, and Restaurant Management
Community Growth Fund/ROI Homes July 2014 - Present
Oakwood Enterprises March 2014 - Present
ROI Homes March 2013 - Present
Wyndham Vacation Ownership July 2011 - August 2012
Orange Lake June 2006 - July 2010
Hilton Grand Vacations November 2001 - February 2005
Orange Lake Resorts May 1999 - September 2001
Beazer Homes March 1998 - August 1999
Skills
Hospitality, Event Management, Microsoft Excel, Social Media, Project Planning, Marketing, Marketing Communications, Sales, Marketing Strategy, Advertising, Online Marketing, Marketing Management, Market Research, Social Media Marketing, Sales Management, Lead Generation
Education
Plymouth State University 1991 — 1995
Bachelor's degree, Marketing
Orange Lake Resorts September 2012 - Present
Orange Lake Country Club Resort May 2010 - November 2012
Orange Lake Country Club Resort February 2008 - April 2010
Skills
Forecasting, Management, Data Analysis, Financial Analysis
Education
Stetson University
Businees Administration
Valencia College
Associate Degree, General Studies
Orange Lake Resorts January 2001 - Present
Orange Lake Resorts January 2000 - January 2001
Skills
Accounts Payable, Accounts Receivable, Catering, Budgets, Contract Negotiation, Culinary Skills, Customer Service, Employee Training, Food, Food, Food Service, Forecasting, Fundraising, Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Hotels, Inventory Management, Invoicing, Leadership, Management, Menu Development, Micros, Negotiation, Operations Management, Pricing, Process Scheduler, Procurement, Project Planning, Purchase Management, Purchasing, Resorts, Restaurants, Retail, Revenue Analysis, Sales, Sourcing, Supply Chain, Time Management, Tourism
Education
East Stroudsburg University of Pennsylvania 1987 — 1991
BS
East Stroudsburg University
Bachelor of Science, Business Management
Orange Lake Resorts September 2014 - Present
Wyndham Vacation Ownership February 2014 - September 2014
Am-Med Diabetic Supplies dba Beyond Medical USA June 2013 - February 2014
Liberty Medical Supply May 2010 - May 2012
Aegis Communications September 2008 - May 2010
Wyndham Vacation Ownership 2008 - 2009
Morquest Mortgage February 2005 - February 2008
Alternative Mortgage Funding February 2003 - February 2005
Skills
BPO, Training, Management, Customer Service, Sales, Sales Management, Team Building
Education
Seminole State College of Florida 2014 — 2017
Associate's degree, Business, Management, Marketing, and Related Support Services
Seminole State College of Florida 2014 — 2016
Associate's degree, Business
Gaylord Hotels January 2015 - Present
HEI Hotels & Resorts June 2013 - December 2014
HEI Hotels & Resorts September 2011 - April 2013
HEI Hotels & Resorts 2010 - 2011
HEI Hotels & Resorts June 2010 - November 2010
Hilton Hotels October 2007 - October 2009
Orange Lake Resorts 2009 - 2009
Skills
Front Office, Hotels, Hospitality Industry, Hotel Management, Hospitality Management, Hospitality, Rooms Division, Property Management..., Resorts, OnQ, Hotel Booking, Tourism, Guest Service Management, Lodging, Catering
Education
The University of Memphis 2006 — 2010
Bachelor, Hospitality and Resort Management
Hilton Grand Vacations July 2015 - Present
FDV Marketing Solutions June 2014 - May 2015
Summer Bay Resort November 2010 - June 2014
Orange Lake Resorts January 2010 - November 2010
Wyndham Vacation Ownership July 2005 - November 2009
Hilton Grand Vacations June 2007 - August 2007
Westgate Resorts May 2005 - July 2005
TKR Property Services, Inc. March 2001 - August 2004
The Jewish Heritage for the Blind May 1991 - September 1996
Public Securities Association October 1987 - October 1991
Skills
Direct Marketing, Online Advertising, Marketing Strategy, Email Marketing, Marketing, Timeshare, Real Estate Transactions, System Design, System Administration, Administrative..., Advertising, Office Management, Telemarketing, Sales, Teamwork, Direct Mail
Education
Kingsborough Community College 1992 — 1993
Systems Design and Management
Brooklyn College 1992 — 1992
Desktop Publishing, Graphic Design
City University of New York-College of Staten Island 1975 — 1977
Business Science, Computer and Information Sciences, General
Our Lady of Perpetual Help High School 1971 — 1975
Financial Affairs June 2000 - Present
Island One Resorts 1996 - 2000
Orange Lake Resorts 1991 - 1996
Skills
Accounting, Accounts Payable, Budgets, Financial Analysis, Financial Reporting, Management, Strategic Financial..., Strategic Planning
Education
University of Central Florida 1996 — 2000
BSBA, Accounting/Business Administration
Diamond Resorts International® June 2014 - Present
Wyndham Vacation Ownership March 2014 - May 2014
Orange Lake Resorts November 2012 - March 2014
Wyndham Vacation Ownership February 2010 - November 2012
Lifestyle Family Fitness April 2010 - November 2010
Bluegreen Corporation September 2004 - April 2010
Skills
Resorts, Hospitality Industry, Hotels, Hospitality, Hospitality Management, Hotel Management, Tourism, Timeshare, Revenue Analysis, Sales Management, Trade Shows, Sales Process, Direct Sales, Sales, Selling, Market Planning, Property Management, Cold Calling, Customer Satisfaction, Budgets, Public Speaking, Training, Management, PowerPoint, Podium, Communication Training, Staff Development, Personal Development, Leadership, Lead Generation, Time Management, Hiring, Marketing, Team Building, Food
Education
Newbury College 1997 — 2001
Bachelor's degree, Pre-Law Studies
Orange Lake Resorts March 2012 - Present
The Galleon Resort & Marina December 2010 - February 2012
J.P. Morgan September 2007 - November 2008
State Street February 2001 - June 2002
Skills
Management, Analysis, Inventory Management, Financial Reporting, Auditing, Administration, Microsoft Excel, QuickBooks, Hotels, PowerPoint, Internal Audit, Microsoft Office, Microsoft Word, Analytics, Access, Financial Accounting, Revenue Analysis, Crystal Reports, Business Objects
Education
University of Massachusetts @ Amherst 1987 — 1991
Bachelor of Arts (BA), Economics
University of Massachusetts, Amherst 1987 — 1991
Bachelor's degree, Economics
Orange Lake Resorts October 2001 - Present
Education
Universidad Agraria del Ecuador 1996 — 1999
Master en Ciencias, Manejo de Recursos Naturales Renovables, Master of Science
Universidad de Guayaquil 1990 — 1996
Bachelor of Applied Science (B.A.Sc.), Biomedical/Medical Engineering, Biologist
Colegio San Jose La Salle 1984 — 1989
Bachelor's degree
Orange Lake Resorts February 2010 - Present
Skills
Networking, Hospitality
Education
Florida Technical College 2012 — 2013
Associate's degree, Network and System Administration/Administrator
Playing/Touring Professional January 2008 - October 2014
Wegmans Food Markets November 2009 - February 2013
The McCord Golf Academy at Orange Lake January 2007 - February 2009
Orange Lake Resorts December 2006 - February 2009
Education
Professional Golfers Career College 2006 — 2007
Associate of Arts (A.A.), Golf Course Operation and Grounds Management, 3.1
Gatekeeper Business Solution, LLC July 2013 - Present
Orange Lake Resorts March 2012 - Present
Wyndham Vacation Ownership October 2007 - March 2012
Fairfield Resorts October 2005 - October 2007
Fairfield Resorts September 2003 - October 2005
Fairfield Resorts October 2001 - September 2003
Fairfield Resorts February 2000 - October 2001
Skills
Employee Training, Employee Relations, Sales Management, Sales Force Development, Sales Operations, Recruiting, Public Speaking, Training Delivery, Hands-on Training, Business Development, Team Leadership, Leadership Development, Curriculum Development, Coaching, Sales, Selling Skills, Customer Satisfaction
Education
Holy Family College 1991 — 1994
Humanities, Philosophy
Olney High School 1973 — 1977
Polk County Sheriff's Office October 2011 - Present
Florida Department of Corrections March 2007 - October 2011
Orange Lake Resorts July 2005 - March 2007
Destination Center March 2003 - March 2007
Skills
Enforcement, Criminal Investigations, Firearms, First Responder, Pepper Spray, Crisis Intervention, Cpr Certified, ICS 700, Peer Support, Defensive Tactics, Interpersonal Skill, Team Building, Team Leadership, Motivational Speaking, Hospitality Management, Team Mentoring, Taser, Defence Sector
Education
Lake Technical Center 2007 — 2007
Criminal Justice and Corrections
University of Phoenix-Orlando 2005 — 2006
Business, Management, Marketing, and Related Support Services
Mercer County Community College 1991 — 1992
Computer Graphics
Madison Central High School 1988 — 1991
Popular Community Bank STOLI Consumer & Business Sales RepSunTrust Bank2010 - 2012
Orange Lake Resorts 2007 - 2010
Skills
Banking, Credit, Loans, Credit Analysis, Retail Banking
Education
Universidad de Puerto Rico 2002 — 2007
Bachelor of Business Administration (BBA), International Business
Orange Lake Resorts August 2007 - September 2014
Centennial Wireless 2004 - May 2007
McConnell Valdes 1998 - 2004
Skills
Bilingual-English/Spanis..., Human Resources, Training, Hospitality Management, Customer Service, Hotels, Hospitality Industry, Organizational..., Employee Relations, Recruiting, Leadership, Goal Oriented, Onboarding, Team Building, Management, Hiring, Resorts, Employee Orientations, Employee Training, Time Management, Sales, Event Planning, Budgets, New Hire Orientations, Customer Satisfaction, Hotel Management, Talent Acquisition, Leadership Development, Employee Engagement, Performance Management
Education
Gabriela Mistral High School
Universidad de Puerto Rico
Bachelor of Arts (B.A.), Modern Languages
ContactCentersofAmerica December 2012 - Present
TeleSpeak Inc. November 2012 - Present
Advanced Diagnostic Group, LLC 2008 - 2010
Palmer Reifler & Associates 2002 - 2004
Orange Lake Resorts 2002 - 2003
Westgate Resorts 1997 - 2003
Skills
Management, Sales, Marketing, Call Centers, Customer Service, Customer Satisfaction, Customer Experience, Cold Calling, Lead Generation, Customer Retention, Telecommunications, Sales Process, Sales Operations, Salesforce.com, CRM, Direct Sales
Education
Everest University-South Orlando
Associate's degree, Medical/Clinical Assistant
Universidad del Turabo
Associate's degree, Business Administration