Outsourcing Solutions Inc.
Outsourcing Solutions Inc. List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Outsourcing Solutions Inc.. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Outsourcing Solutions Inc. Salaries. You can even request information on how much does Outsourcing Solutions Inc. pay if you want to. Learn about salaries, pros and cons of working for Outsourcing Solutions Inc. directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
142 Outsourcing Solutions Inc. employees in database. Find out everything there's to know about Outsourcing Solutions Inc. employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Outsourcing Solutions Inc. Employees
TerraSource Global 2015 - Present
HRMC (Human Resource Management Corporation) 2015 - Present
MasterCard 2011 - 2015
MasterCard 2008 - 2011
Transworld Systems (an Outsourcing Solutions Inc. Company) 1999 - 2008
Outsourcing Solutions, Inc. 1999 - 2008
Skills
HR Generalist, Global HR, Compensation Planning, Employee Relations, Employee Benefits, Human Resources, Personnel Management, Leadership, Training, Vendor Management, Performance Management, Management, Change Management, Talent Management, Coaching, Employee Engagement, Call Centers, Executive Management, Outsourcing, Onboarding, Recruiting, HRIS, Talent Acquisition, Program Management, Process Improvement, Organizational..., HR Policies, Business Analysis, Strategic Planning, Team Building
Education
University of Phoenix
BSBM
University of Phoenix
Masters
Davis Applied Technology College Medical TranscriptionistSuperior Global SolutionsMarch 2012 - January 2014
IHC MountainStar Transcription February 1995 - December 2011
Outsourcing Solutions, Inc. December 2008 - March 2009
Skills
Meeting and listening..., Medical Terminology, Medical Transcription, Editing, Medicine, Physicians, Healthcare, Hospitals, EMR, HIPAA, Medical Records
Education
Davis Applied Technology College 2013 — 2014
Credit Control August 2004 - Present
Outsourcing Solutions, Inc. 1999 - 2004
Ernst & Young 1994 - 1999
BFGoodrich Aerospace 1988 - 1994
Skills
Executive Management, Mergers, Financial Analysis, Process Improvement, Business Development, Accounts Receivable, Call Center, Vendor Management, Project Management, Business Valuation, Venture Capital, Customer Service, Management Consulting, Corporate Development, Strategic Planning, Leadership, Call Centers, Strategy, Management, Mergers & Acquisitions, New Business Development, Sales, Start-ups, Banking, Forecasting, Outsourcing, Risk Management, Finance, Portfolio Management, Financial Services, Business Process..., Credit, Operations Management, Team Building, Business Planning
Education
The Ohio State University Fisher College of Business 1992 — 1994
MBA, International Finance
Bowling Green State University 1984 — 1988
BSBA, Accounting & Finance
Access Healthcare Services Pvt Ltd August 2015 - Present
CarePayment 2012 - 2015
Horizon Financial Management 2010 - 2012
Emdeon 2008 - 2010
CSI Financial Services 2005 - 2008
Outsourcing Solutions, Inc. 1998 - 2005
Education
Florida State University 1990 — 1992
BA, English Major / Communications Minor
Jeff's Window & Raingutter Cleaning October 1987 - Present
Icicle Seafoods, Inc. January 2010 - May 2012
Icicle Seafoods, Inc. 2010 - 2012
Outsourcing Solutions Inc April 2000 - August 2003
Skills
Food, Forecasting, Food Industry, Food Safety, Supply Chain, Logistics, Management, HACCP, Microsoft Office, Catering
Education
Sacramento City College 1975 — 1977
Business Administration and Management, General
Heald Business College 1972 — 1973
Business Administration and Management, General
Morgan Strategy Consultants 1996 - Present
Independent Debt Resolution Group, Inc. - RESOLUTION: The BEST Solution! (tm) 1996 - Present
Outsourcing Solutions, Inc. 2003 - 2004
Independent Debt Resolution (Jamaica) Ltd. - RESOLUTION: The BEST Solution! (tm) 1997 - 2000
MSC McKay Jamaica Limited (Management Security Consultants LTD) 1996 - 1998
ABN AMRO Bank N.V. 1993 - 1996
Citibank/Citicorp 1984 - 1993
Continental Bank 1978 - 1984
Crown Continental Merchant Bank, Caribbean Bank (Cayman), Caribbean Bank Group 1978 - 1979
American National Bank of Chicago 1976 - 1978
Skills
Private Equity, Capital Markets, Value Engineering, Capital IQ, Capital Raising, Enterprise Valuation, Investment Valuation, Equity Capital Markets, Debt & Equity Financing, Debt Management, Debt Settlement, Debt Restructuring, Distressed Debt, Single Family Homes, Real Estate, Real Estate Investor, Real Estate Financing, Restructuring, Giving Back, Teamwork, Board of Directors, Non-profit Director, Interdisciplinary..., Blended Learning, Organizational Learning, World Cultures, Integrity, Fundraising, Love Of Learning, Music Lover, Financial Analysis, Asset Managment, Alternative Investments, Due Diligence, Investments, Options, Hedge Funds, Mergers & Acquisitions, Financial Markets, Risk Management, Strategic Planning, Equities, Competitive Analysis, Asset Management, Financial Modeling, Derivatives, Business Strategy, Investment Banking, Structured Finance, Corporate Finance
Education
Northwestern University - Kellogg School of Management 1974 — 1976
Master of Management:, Finance, Marketing, International Business, Managerial Economics, Accounting;, Honors
Case Western Reserve University 1970 — 1974
CASE INSTITUTE OF TECHNOLOGY; CASE SCHOOL OF ENGINEERING: Bachelor of Applied Science (B.A.Sci.), Management Science; Psychology, with Highest Honors (summa cum laude equivalent)
Case School of Engineering at Case Western Reserve University 1970 — 1974
Bachelor of Applied Science (B.A.Sci.) - Management Science, Systems Engineering, Database Design & Programming, Operations Research, Computer Programming
Weatherhead School of Management at Case Western Reserve University 1973 — 1974
Money and Banking, Finance, Corporate Finance, Financial Management
College of Arts and Sciences at Case Western Reserve University 1971 — 1974
Psychology, Economics, Econometrics, Statistics, Accounting, Marketing, Business Law, Taxation
Findlay High School; The American School in London; Colegio Evelyn Rogers, Guatemala City 1958 — 1970
Arapahoe Community College January 2008 - Present
WSi Healthcare Personnel, Inc. March 2012 - Present
Nuance Communications October 2010 - 2011
Outsourcing Solutions, Inc November 2005 - October 2010
Sun Microsystems June 2000 - July 2005
Sun Microsystems June 2000 - June 2001
Skills
Marketing, Public Speaking, Program Management, EMR, Training, Screening Resumes
Education
Metropolitan State University of Denver 1994 — 1999
Bachelors, Business Management
Windham Professionals, Inc. April 2013 - Present
Leading Edge Recovery Solutions February 2007 - November 2012
Zenta July 2005 - February 2007
Outsourcing Solutions Inc. 1994 - 2005
Skills
Vendor Management, Training, Call Center, BPO, Operations Management, Outsourcing, Process Improvement, Leadership, Credit, Performance Management, Management, Program Management, Call Centers, Executive Management, Human Resources, Succession Planning, Strategic Thinking, Team Management, Team Building, Team Leadership, Coaching, Employee Training, Start-ups, Employee Benefits, Banking, Risk Management, Time Management, Customer Retention, Financial Services, Employee Relations, Credit Cards, Onboarding, Six Sigma, Recruiting, Talent Management, CRM, Strategic Planning, Mergers & Acquisitions
Education
Big Bend Community College
Glendale Community College
Phoenix College
University of Maryland
The Boeing Company October 2013 - Present
Microsoft October 2012 - October 2013
Microsoft December 2011 - November 2012
Microsoft January 2011 - December 2011
Microsoft April 2008 - February 2011
Microsoft January 2007 - April 2008
Outsourcing Solutions, Inc December 2005 - January 2007
Outsourcing Solutions Inc January 2004 - December 2005
Outsourcing Solutions Inc June 2002 - January 2004
Outsourcing Solutions Inc May 2001 - June 2002
Skills
Talent Management, Human Resources, Talent Acquisition, Leadership, Succession Planning, Performance Management, Recruiting, Workforce Planning, Onboarding, Technical Recruiting, Applicant Tracking..., HRIS, Employee Engagement, Employee Relations, Employer Branding
Education
Troy University 1993 — 1995
Masters, Human Resources Mgmt.
Park University 1982 — 1987
Bachelors, Computer Info Systems
WoodSpring Suites March 2013 - Present
WoodSpring Suites July 2013 - January 2014
WoodSpring Suites March 2013 - July 2013
Convergys February 2011 - February 2013
Outsourcing Solutions INC October 2003 - January 2011
Skills
Project Coordination, Employee Management, Executive Management, Sales Management, Project Planning, Sales Operations, Outsourcing Management, Offshore Management, C-Level Relationships, Employee Relations, International Relations, Relationship Management, Team Leadership, Team Building, Team Management, Financial Reporting, Cross Functional Team..., Cross Functional..., Time Management, Cold Calling, Management, Marketing, Employee Training, Sales, Customer Service, Leadership, Professional..., Negotiation, Strategy, Account Management, Vendor Management, Customer Satisfaction, CRM, Training, Selling, Coaching, Lead Generation, Business Development
Education
Argosy University Chicago
Bachelor's Degree, Organizational Leadership
Butler County Community College
The Argyle 2013 - Present
ITT Technical Institute October 2011 - Present
CRYSTAL CLEAN June 2001 - Present
Crystal Clean October 2009 - January 2013
CRYSTAL CLEAN June 2009 - October 2011
Goodwill Industries of Central Texas June 2008 - May 2009
Goodwill Inc June 2008 - May 2009
Avritt Maintenance LLC April 2007 - December 2007
Spirits' Specialties June 1999 - December 2007
Outsourcing Solutions Inc June 1999 - May 2002
Skills
Photoshop, Production, Flash, DOS, Windows, Excel, Lotus, Quickbooks, Adobe, PowerPoint, Adobe Acrobat, Web Services, Network Engineering, Software Installation, CompTIA A+ Certification, Networking, Spreadsheets, Marketing, IT Strategy, Operating Systems, Print Servers, NT Backup, Microsoft DNS, Customer Satisfaction, Windows 7, Microsoft Office, Microsoft Word, Wireless Networking, System Administration, Microsoft Office 2007, Firewalls, Network Administration, Troubleshooting, SharePoint, Microsoft Excel, Microsoft Technologies, VMware Infrastructure
Education
ITT Technical Institute-San Antonio 2012 — 2013
Associate's degree, Computer Systems Analysis/Analyst
Northeast Lakeview College 2008 — 2012
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Alamo Colleges 2009 — 2011
Student, Liberal Arts and Sciences/Liberal Studies
Texas A&M University System 2001 — 2003
Computer System Networking & Software Technichian, Computer Systems Networking and Telecommunications, 3.8
AEELA June 2014 - Present
Puerto Rico Governor's Office June 2013 - 2013
Brenda Marrero & Associates/DDM Professional Leasing Services Inc 2012 - 2013
Outsourcing Solutions, Inc August 2011 - June 2012
Banco Santander Puerto Rico January 2011 - June 2011
Departamento de la Familia August 2007 - February 2009
Clinica Borinquen Medical Plaza January 2007 - August 2007
Junta de Relaciones del Trabajo de Puerto Rico January 2007 - May 2007
Skills
Social Media, Research, Public Relations, Public Speaking, Microsoft Office, Fundraising, Event Planning, Non-profits, Microsoft Excel, Public Policy, Editing, PowerPoint, Event Management, Employee Relations, Employee Benefits, Employment Law, Employee Handbooks, Employee Training, Employee Surveys, Labor Relations, Conciliation, Negotiation, Adquisición de talento, Empresa de trabajo..., Formación de empleados, Gestión del rendimiento..., Gestión del talento..., HR Policies, Organizational..., Políticas de recursos..., Prestaciones laborales, Recruiting, Recursos humanos, Relaciones con los..., Relaciones laborales, Selección de personal, Temporary Placement
Education
University of Puerto Rico School of Law 2015 — 2019
Doctor of Law (J.D.)
Universidad de Puerto Rico-Recinto de Rio Piedras 2007 — 2013
Maestria, Administración Pública, 3.89
Instituto de Educación Superior en Administración de Recursos Humanos y Relaciones Laborales 2011 — 2012
Certificación en Administración de Recursos Humanos y Relaciones Laborales, Human Resources Management/Personnel Administration, General
Universidad de Puerto Rico- Recinto de Rio Piedras 2003 — 2007
Bachillerato, Relaciones Laborales, 3.56
Experian Healthcare November 2010 - Present
Experian July 2005 - November 2010
Singer, Bach & Associates 2004 - 2005
Marcom Technologies 2002 - 2004
Machol & Johannes, LLC 2002 - 2002
Outsourcing Solutions, Inc. February 1998 - 2002
Ontario Systems 1995 - 1997
Skills
Strategy, Executive Management, Leadership, Mergers & Acquisitions, Product Management, Strategic Partnerships, P&L Management, Business Development, Product Marketing, Product Development, Operations Management, Strategic Planning, Forecasting, Process Improvement, Marketing, Management, New Business Development, Analytics, Competitive Analysis, Project Management, Call Centers, Vendor Management, Start-ups, Outsourcing, Sales, Business Analysis, Credit, Call Center, Due Diligence, Negotiation, B2B, Account Management, Market Research, Portfolio Management, Business Planning, Telecommunications, Competitive Intelligence, Sales Operations, Financial Services, Team Building, Cross-functional Team..., SaaS, Market Analysis, Consulting, Segmentation, Relationship Management, P&L Budget Management, Chief Executive, Product Innovation, Senior Executive...
Education
Center for Creative Leadership 2008 — 2008
Developing the Strategic Leader
University of Phoenix 1999 — 2002
MBA, MBA
Ball State University 1995 — 1996
Bachelor of General Studies, Business, History
Ball State University 1988 — 1991
Associate of Arts (A.A.), Business
Sage Software July 2007 - Present
Outsourcing Solutions, Inc. 2004 - 2007
Self Employed 2000 - 2004
KeyCorp 1994 - 2000
GE Money 1985 - 1994
Skills
Succession Planning, Organizational Design, Employee Engagement, Talent Management, Organizational..., Training, Onboarding, Employee Benefits, Personnel Management, Acquisition Integration, Leadership Development, HRIS, Employee Relations, Change Management, Coaching, Performance Management, Recruiting, Deferred Compensation, Performance Improvement, Human Resources, Strategic Planning, Workforce Planning, Process Improvement, Executive Coaching, Leadership, Organizational..., Culture Change, Talent Acquisition, Strategy, Mergers & Acquisitions, Team Building, Executive Management, Career Development, Employee Training, HR Policies, Benefits Administration, Applicant Tracking..., HR Transformation
Education
Case Western Reserve University 1992 — 1994
MBA, Business
Walsh University 1985 — 1990
BA, Management
Central Catholic High School
Hazelden Betty Ford Foundation September 2015 - Present
Gillette Children's Specialty Healthcare May 2015 - September 2015
ActivStyle November 2014 - April 2015
Office Team July 2014 - November 2014
ResCare February 2007 - May 2014
Options Residential, Inc. 2006 - 2007
Outsourcing Solutions, Inc. 2005 - 2006
Regions Hospital 2004 - 2005
United Hospital 2001 - 2004
Transport America 1997 - 1999
Skills
Microsoft Office, Typing, HIPAA, Administrative..., Multi-line Phone, Epic Systems, Medical Transcription, Data Entry, Transcription, Databases, Editing, Filing, Customer Service, Medical Terminology, Receptionist Duties, Video Production, DOT Compliance, DOT regulations, Conflict Management, Crisis Intervention, Accounts Payable, First Aid, Adult CPR, Medication..., Medication Errors, Medical Scheduling, Document Scanning, Braille, Health Insurance, Incontinence Care, Healthcare
Education
Highland Park Sr. High
North Hennepin Community College
General Studies, Anatomy and Physiology
Professional Career Development Institute
Certificate, Medical Transcription/Transcriptionist
University of Minnesota-Twin Cities
Linguistics
Shannon K. Steffen International June 1994 - Present
Clarity.fm November 2013 - Present
CafePress Inc. September 2005 - Present
Excira Media LLC October 2005 - December 2014
Examiner.com April 2010 - April 2011
SKS Designs September 2005 - January 2011
7Summits September 2009 - April 2010
CafePress.com May 2007 - January 2009
Monster April 2004 - April 2007
Outsourcing Solutions Inc October 1999 - April 2004
Skills
SEO, Social Media Marketing, Online Marketing, Google Analytics, E-commerce, Blogging, SEM, Social Networking, Marketing Strategy, Social Media, SEO copywriting, Digital Marketing, Email Marketing, YouTube, Marketing Communications, Strategy, Web 2.0, Facebook, Entrepreneurship, Leadership, Web Marketing, New Media, Web Analytics, CRM, Online Branding, Organic Search, Google Webmaster Tools, Internet Strategy, User Experience, Web Design, WordPress, Search Engine Technology
Education
University of Phoenix 2003 — 2005
MBA, Technology Management - Global E-Commerce
Hofstra University 1994 — 1997
BA, Philosophy - Symbolic Logic
Dowling College 1993 — 1994
B.A., Marine Biology
Long Beach High School 1989 — 1993
Nelson Mullins November 2013 - April 2014
CMS Imaging Inc October 2012 - November 2013
Johnson & Johnson Insurance April 2005 - June 2010
Board Of Elections and Voters Registration May 2004 - April 2005
Outsourcing Solutions, Inc. February 2002 - December 2002
Skills
Customer Service, Phone Etiquette, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Training, Multi-line Phone, Computer Proficiency, Direct Mail, Mailroom Operations
Education
Charleston Cosmetology Institute 2015 — 2017
Cosmetology/Cosmetologist, General
Trident Technical College 2011 — 2014
Associate of Science (A.S.), Dental Assisting/ Dental Office Management
Transworld Systems Inc. March 2011 - Present
NCO Financial Systems 2008 - 2011
Outsourcing Solutions, Inc. 2005 - 2008
Outsourcing Solutions, Inc. January 1996 - 2005
Skills
Call Center, Process Improvement, Team Building, Performance Management, Employee Relations, Leadership Development, Customer Service, Coaching, Outsourcing, Training, Change Management, Team Leadership, Microsoft Office, Recruiting, Customer Satisfaction, Staff Development, Leadership, Operations Management, Organizational..., Budgets, Call Centers, Customer Retention, Employee Training, Human Resources, Management, Hiring
Education
Southern Wesleyan University 2006 — 2008
MSM, Management
Southern Wesleyan University
BSM, Management
GJ Modern Impressions April 2013 - Present
Roper St. Francis Healthcare February 2006 - January 2014
Roper St. Francis Healthcare July 2005 - January 2014
Gallman Personnel July 2005 - February 2006
Carolina Mortgage Group February 2005 - July 2005
Outsourcing Solutions, Inc. September 1998 - February 2005
Outsourcing Solutions, Inc September 1998 - February 2005
Outsourcing Solutions, Inc January 1996 - January 1998
Serenity Personal Insurance Group January 1997 - January 1997
Skills
Healthcare, Data Entry, Customer Service, Invoicing, HIPAA, Management, Healthcare Management, Hospitals, Revenue Cycle, Meditech, Credentialing, Physician Relations, Medical Terminology, Medicare, Medical Billing, Medical Records, Healthcare Information..., Healthcare Consulting, EMR, EHR, Epic Systems, Clinical Research, ICD-9, Health Information..., Revenue Cycle Management, Managed Care, Provider Relations, Medical Compliance, CPT, JCAHO
Education
Trident Technical College 2014 — 2015
Bachelor of Business Administration (BBA), Small Business Administration/Management, Sophomore
Southern Wesleyan University 2000 — 2001
Associate of Science, Business
Spokane Falls Community College 1997 — 1998
A. A. Business Degree
Trident Technical College 1994 — 1995
Business Degree, Office Systems Technology
Goose Creek High School 1993 — 1993
Diploma
Lincoln High School 1989 — 1993
Ashworth College
Kaplan University
American Homes 4 Rent September 2015 - Present
Playa Realty & Management February 2015 - September 2015
CoreLogic September 2012 - January 2015
Florida Blue (via Incepture) July 2012 - September 2012
PHH Mortgage September 2010 - May 2012
JPMorgan Chase December 2009 - September 2010
JPMorgan Chase/ WaMu October 2002 - December 2009
JPMorgan Chase (via Millennium Group) April 2002 - October 2002
Seaboard Credit Union July 2001 - February 2002
Outsourcing Solutions, Inc. October 1997 - July 2001
Skills
Property Management, Lease Administration, Human Resources, Recruiting, Interviews, Management, Temporary Placement, Microsoft Excel, Payroll, Vendor Management, Talent Acquisition, Screening Resumes, Visio, Applicant Tracking..., Mortgage Banking, Mortgage Lending, Onboarding, CRM, Process Improvement
Education
Penn Foster
Certificate, Property Management
Samuel W. Wolfson High School 1982 — 1985
Diploma
Integgris, LLC May 2012 - Present
Aivea August 2011 - May 2012
Gateway Practice Resources, LLC August 2008 - April 2012
Henry Schein November 2001 - June 2008
Matanuska-Susitna Borough May 2004 - February 2008
JB Dental Supply November 1998 - November 2001
Outsourcing Solutions, Inc. July 1993 - November 1998
Skills
.NET, SharePoint, Microsoft Dynamics, Microsoft CRM, Great Plains Software, Axapta, Navision, Aivea Commerce Server, Shipping, Dental Sales, Dental Marketing, Dental Software, Dental Practice..., Emergency Medical, Firefighting, Rescue, Software Development, Business Intelligence
Education
University of Alaska Anchorage 1992 — 1994
Air Traffic Control
Koppers Inc. May 2011 - Present
PNC May 2010 - April 2011
Highmark April 2007 - July 2009
Highmark March 2005 - April 2007
Highmark May 2004 - March 2005
Outsourcing Solutions Inc April 2000 - May 2004
Pepsi Bottling Group May 1998 - April 2000
Weirton Steel Corporation June 1997 - May 1998
Weirton Steel Corporation August 1995 - June 1997
Weirton Steel Corporation October 1990 - August 1995
Skills
Compensation, Talent Management, Employee Relations, Leadership Development, Succession Planning, Employee Engagement, Onboarding, Performance Management, Employee Benefits, Workforce Planning, HRIS, Organizational..., Talent Acquisition, Labor Relations, Executive Pay, Organizational..., Organizational Design, Human Resources, Applicant Tracking...
Education
La Roche College 1993 — 1995
MS, Human Resources
West Virginia University 1984 — 1988
BS, Industrial Engineering
Datix, Inc. December 2014 - Present
Regenesys Consulting April 2005 - December 2014
Outsourcing Solutions, Inc. July 1998 - April 2005
Stone Carlie Consulting June 1997 - July 1998
Riverwood International 1992 - 1997
Ernst & Young April 1990 - April 1992
CyberTel Cellular October 1988 - April 1990
PriceWaterhouseCoopers April 1984 - October 1988
Skills
Business Intelligence, Project Management, Change Management, Strategic Planning, Data Center, Data Modeling, Business Case, Training, System Development, Consolidation, Business Analysis, Process Improvement, Program Management, PMO, Business Process..., Business Process..., Appian, Adobe LiveCycle Designer, IT Strategy, Vendor Management, Integration, Requirements Analysis, Management Consulting, Software Project..., Business Process, SDLC, Outsourcing, Consulting, Enterprise Software, IT Management, Software Development, Project Delivery, Management, Business Process Design, Project Portfolio..., Leadership, SOA, Project Planning, Solution Architecture, Information Technology, Data Warehousing, ERP, CRM, PMP, Business Process..., Requirements Gathering, SaaS, SharePoint, Cloud Computing
Education
University of Iowa 1980 — 1984
B.S., Computer Science
First Data Corporation June 2015 - Present
First Data Corporation April 2014 - Present
Equifax March 2012 - January 2014
T.R.O., LLC 2009 - March 2012
Fidelity National Information Services 2002 - 2008
Outsourcing Solutions Inc. 1998 - 2001
Equifax 1986 - 1998
TeleCheck 1982 - 1986
Skills
E-commerce, Lead Generation, Credit Cards, B2B, Electronic Payments, Analytics, Sales, Business Intelligence, Sales Operations, Strategic Partnerships, New Business Development, Salesforce.com, Business Development, Sales Process, Product Management, Strategy, Sales Management, CRM, Payment Card Processing, Business Strategy, Debit Cards, Payment Systems, Account Management, Direct Sales, Financial Services, Executive Management, Payments, Marketing Strategy, Risk Management, Negotiation, Marketing, Customer Acquisition, Mobile Payments, Banking, Leadership, Enterprise Software, Relationship Management, Start-ups, SaaS, Strategic Planning, Finance, Competitive Analysis, P&L Management, Vendor Management, Integration, Solution Selling, Product Marketing, Business Analysis, Selling, Customer Experience
Education
Robert Morris University
BSBA, Marketing
Nuance Communications February 2012 - Present
MedScribe August 2010 - February 2012
Medware, Inc 2005 - 2008
Outsourcing Solutions, Inc. 2003 - 2005
Skills
Medical Transcription, Medical Terminology, Medical Records, EHR, EMR, HIPAA, Healthcare, Healthcare Information..., Software Documentation, Hospitals, Customer Service, Healthcare Management
Education
Roane State Community College
Health Information Technology
SAGE Therapeutics June 2014 - Present
Bristol Myers Squibb 2012 - June 2014
Bristol-Myers Squibb, Princeton, New Jersey 2012 - 2012
Bristol-Myers Squibb, Princeton, New Jersey 2009 - 2011
ADNEXUS, A BRISTOL-MYERS SQUIBB R&D COMPANY January 2006 - July 2009
THERION BIOLOGICS CORPORATION 2002 - 2006
VIACELL, INC January 2000 - January 2001
GENZYME CORPORATION January 1999 - January 2000
OUTSOURCING SOLUTIONS, INC January 1993 - January 1999
FIRST NATIONAL MARKETING GROUP, INC January 1991 - January 1993
Skills
Talent Management, Succession Planning, Organizational..., Human Resources, Change Management, Leadership, Mergers & Acquisitions, Biotechnology, Business Planning, Commercialization, Pharmaceutical Industry, Onboarding
Education
Northeastern University 1986 — 1991
BS, Business Administration
GC Services 2004 - 2014
Outsourcing Solutions, Inc. 2002 - 2004
American Airlines 1989 - 2002
Skills
Management, Hiring Practices, Customer Service, Training, Employee Training, Employee Management, Microsoft Excel, PowerPoint, Data Analysis, Collections, Collection Development, Data Collection, Compliance, E-Learning, Managerial Finance, Mentoring New Hires, Internet, Interviews, Negotiation, Social Networking, Microsoft Office, Office Management, Office Administration, Key Performance..., Reviews, Strategic Planning, Translation, Typing, Avaya, Dialers, Outlook, Bilingual, Account Reconciliation, Mentoring, Self-starter, Self-driven, Self-confidence, Self-esteem, Mentoring Of Staff, Teamwork, Team Building, Skip Tracing, 10 Key, Telephone Skills, Call Centers, Customer Satisfaction, Data Entry
Education
City University of New York-John Jay College of Criminal Justice 1996 — 1997
Criminal Justice/Safety Studies
Columbus State Community College
Criminal Justice/Safety Studies
Northwestern Mutual September 2013 - Present
Kohl's Department Stores - Corporate Office January 2010 - May 2013
Generac Power Systems September 2007 - January 2010
TRIO Solutions (Rockwell Automation) March 2007 - September 2007
HR First (GE Healthcare) July 2006 - March 2007
Outsourcing Solutions, Inc. October 2005 - July 2006
Outsourcing Solutions, Inc. July 2004 - October 2005
Outsourcing Solutions, Inc. July 2002 - July 2004
Outsourcing Solutions, Inc. April 1997 - July 2002
Outsourcing Solutions, Inc. September 1995 - April 1997
Skills
Recruiting, Talent Management, Performance Management, Employee Relations, Employee Engagement, Employee Training, Leadership Development, Coaching, Change Management, Talent Acquisition, New Hire Orientations, Onboarding, HRIS, Applicant Tracking..., HR Policies, Personnel Management, Succession Planning, Employee Benefits, Interviews, Sourcing, Training
Education
Alverno College
Business Administration
Ottawa University
Human Resources Management
Advocate Consulting, LLC October 2012 - February 2013
SCIenergy, Inc. September 2011 - May 2012
HCL Expense Management Services Inc. May 2010 - February 2011
Wendy's Arby's Group October 2006 - February 2010
Verizon Business January 2006 - October 2006
Nationwide Credit, Inc. October 2004 - April 2006
OSI 2000 - 2004
Outsourcing Solutions, Inc. March 1998 - June 2000
First Data Corporation May 1995 - April 1998
coin financial systems 1983 - 1992
Skills
Vendor Management, Telecommunications, Technical Support, System Deployment, Mobile Computing, Procurement, Expense Management, Data Center, Call Center, Process Improvement, Cisco Technologies, Program Management, Project Management, Team Leadership, Disaster Recovery, Call Centers
Education
Kennesaw State University 1979 — 1982
Electronic technology
URS June 2013 - Present
Pacific Interpreters January 2012 - December 2012
APAC Customer Services September 2010 - January 2012
APAC Customer Services December 2009 - January 2012
Axiant, LLC 2008 - December 2009
Outsourcing Solutions, Inc 2003 - 2008
Sears, Roebuck and Co. 1996 - 2002
GE Capital 1996 - 1996
AT&T Universal Card Services January 1990 - December 1995
AT&T Universal Card 1990 - 1995
Skills
Strategy, Cross-functional Team..., CRM, Leadership, Management, Program Management, Enterprise Software, Risk Management, Team Building, Six Sigma, Telecommunications, Call Centers
Education
Hofstra University
Master's program, Operations Research
SUNY Plattsburgh
Bachelor of Science (B.S.), Business/Managerial Economics
University of Notre Dame - Mendoza College of Business
Master of Business Administration (MBA)
The NFI Group May 2015 - Present
Express Scripts May 2013 - April 2015
Express Scripts May 2011 - May 2013
Express Scripts February 2007 - May 2011
Express Scripts March 2004 - February 2007
Express Scripts May 2002 - March 2004
Outsourcing Solutions, Inc December 2000 - May 2002
Sportshuddle.com May 2000 - December 2000
Bridge Information Systems August 1994 - May 2000
Skills
Cross-functional Team..., Process Improvement, IT Strategy, Leadership, Vendor Management, Business Analysis, Integration, Management, Program Management, Agile Methodologies, SDLC, Technological Innovation, Enterprise Software, Project Management, Enterprise Architecture
Education
Northwestern University
Biomedical/Medical Engineering
Washington University in St. Louis
Master of Science (MS), Mechanical Engineering
University of Notre Dame
Bachelor of Science (BS), Mechanical Engineering
Citizens Bank January 2015 - Present
Citizens Bank March 2014 - January 2015
Citizens Bank November 2011 - March 2014
Citizens Bank November 2010 - November 2011
Citizens Bank March 2008 - November 2010
Outsourcing Solutions Inc. February 2007 - November 2007
Skills
Anti Money Laundering, AML, Financial Risk, Customer Service, Operational Risk, Highly detail oriented, Flexible to Change, Dependable Team Player, Multitasking Skills, Banking, Retail Banking, Branch Banking, Analysis, Bank Secrecy Act, Financial Services, KYC, Payments, Commercial Banking, Consumer Lending, Credit Risk, Cross Selling, Credit Analysis, Operational Risk..., Core Banking, OFAC, Loans
Education
Community College of Rhode Island 2008 — 2012
Associate of Science (A.S.), Finance, General
University of New England 2005 — 2006
United Recovery Systems LP August 2014 - Present
Sage June 2012 - August 2014
APAC Customer Services February 2011 - July 2012
Sage North America March 2010 - February 2011
Axiant LLC October 2008 - December 2009
CADTEL Systems, Inc. May 2008 - September 2008
Outsourcing Solutions, Inc. January 2007 - April 2008
Outsourcing Solutions, Inc. April 2005 - December 2006
Sears, Roebuck and Co. August 2002 - May 2004
Sears, Roebuck and Co. August 2001 - August 2002
Skills
Call Center, Customer Satisfaction, Process Improvement, Change Management, Customer Service, Call Centers, Business Process, Recruiting, Vendor Management, Customer Experience, Operations Management, CRM, Quality Assurance, Training, Cross-functional Team..., Coaching, Outsourcing, Employee Relations, Team Leadership, Budgets, Leadership, Project Management, Team Building, Management, Strategy, Product Management, Finance, Workforce Management, Thought Leadership, Executive Management, Strategic Planning, Business Process..., Team Management, Forecasting, Telecommunications, Account Management, Program Management, Financial Services, Six Sigma, Performance Management, Enterprise Software, Leadership Development, Analysis, Networking, Risk Management, Business Analysis, BPO, SDLC, Continuous Improvement, Software Documentation
Education
University of Arizona 1987 — 1992
Bachelor of Science in Business Administration, Finance
Flock Advisors October 2011 - Present
Eltman, Eltman, & Cooper / Erin Capital Management May 2008 - September 2011
OSI Portfolio Services, Inc. 2005 - April 2008
Outsourcing Solutions, Inc 2005 - April 2008
OSI Portfolio Services, Inc. September 2002 - January 2005
OSI Portfolio Services, Inc. August 1999 - September 2002
OSI Portfolio Services, Inc. November 1997 - August 1999
Airtran 1997 - 1997
ValuJet 1994 - 1997
Skills
Analysis, Strategy, Financial Analysis, Process Improvement, Analytics, Program Management, Leadership, Business Intelligence, Business Analysis, CRM, Strategic Planning, Project Planning, Mergers & Acquisitions, Team Leadership, Portfolio Management, Budgets, Training, Project Management, Data Analysis, Competitive Analysis, Management, Finance, Vendor Management, Team Building, Cross-functional Team..., Negotiation, Forecasting, Volunteer Management, Sales, Executive Management, Financial Modeling, Access, Databases, Business Strategy, Public Speaking, Leadership Development, Credit Cards, Data Mining, Volunteer Recruiting, Change Management, Mergers, PowerPoint, Investment Banking, Scrum, Knowledge Discovery, Predictive Analytics, PASW modeller, CRISP-M modelling..., Budgeting, Risk Management
Education
Georgia State University College of Law 1993 — 1994
law
The Citadel 1990 — 1993
BA, History
Camden Military Academy 1984 — 1990
HS Diploma
Drenner Consulting, LLC February 2008 - Present
Project Management Institute February 2009 - February 2012
Outsourcing Solutions Inc. June 2001 - February 2008
US Bank June 2000 - June 2001
Wachovia Bank October 1997 - June 2000
Precision Response Corporation October 1995 - October 1997
Skills
Program Management, Process Improvement, Change Management, Business Analysis, PMO, Project Management, Vendor Management, Cross-functional Team..., Team Leadership, Resource Management, Strategic Planning, PMP, Outsourcing, Business Intelligence, Team Building, Business Process, Integration, Strategy, Enterprise Software, Management, Leadership, Training, Project Planning, Scrum, Six Sigma, Budgets, IT Strategy, Business Process..., CRM, Project Portfolio..., SDLC, IT Management, Information Technology
Education
University of Cincinnati 1989 — 1993
CCS Companies October 2011 - Present
Nationwide Credit, Inc. May 2004 - September 2011
West Corporation January 2002 - April 2004
Outsourcing Solutions Inc. January 1997 - December 2001
Payco American Corporation January 1989 - December 1996
Skills
Strategic Planning, Call Center
Education
The College of New Jersey
BA, Business;Political Science
Wells Fargo March 2015 - Present
Wells Fargo August 2014 - March 2015
Wells Fargo June 2013 - June 2014
Wells Fargo June 2012 - June 2013
Comcast September 2002 - June 2012
NAMIC January 2012 - March 2012
NAMIC of Western Pennsylvania April 2011 - December 2011
NAMIC January 2011 - March 2011
Outsourcing Solutions Inc January 2001 - August 2002
Hilltop Communications January 2000 - January 2001
Skills
Leadership, Public Relations, Management, Project Management, Customer Service, Coaching, Organizational..., Team Building, Sales, Strategic Planning, Team Leadership, Public Speaking, Microsoft Office, Event Planning, Microsoft Excel, Social Media, Outlook, Program Management, Access, Customer Satisfaction, Performance Management, PowerPoint, Project Planning, Research, Training
Education
University of Maryland University College 2007 — 2011
Business Administration
Schenley High School 1993 — 1997
Community College of Allegheny County
General Studies
Penn State University
Information Technology and Science w
Otto Bock HealthCare, Orthopedic Services 2010 - Present
Bernard / Allison Management Services, Inc 2009 - 2009
Elite Communities, Inc 2005 - 2008
Outsourcing Solutions, Inc. 2000 - 2005
O'Connor Cavanagh law firm 1992 - 2000
FINOVA Capital Corporation 1988 - 1991
Skills
Performance Management, Employee Relations, Organizational..., Succession Planning, Leadership Development, Recruiting, HRIS, Personnel Management, Employee Benefits, Benefits Administration, Leadership, Strategic Planning, Management, Business Strategy, Talent Management, Employee Engagement, Operations Management, Workforce Planning, Team Building, Interviews, Strategy, Payroll, Onboarding, Talent Acquisition, FMLA, HR Policies, Human Resources
Education
State University of New York College at Potsdam
BA with honors, Psychology
BBA Engineering/Construction February 2002 - Present
Outsourcing Solutions, Inc. March 2000 - January 2002
PricewaterhouseCoopers September 1994 - February 2000
Skills
Auditing, Financial Reporting, Finance, Financial Analysis, Accounting, Budgets, Construction, Contract Negotiation, GAAP, New Business Development, Strategic Planning, Tax, Team Building
Education
Illinois Wesleyan University 1990 — 1994
Bachelor of Arts (B.A.), Accounting
PricewaterhouseCoopers September 2005 - Present
Quality Distribution Inc 2003 - 2005
Outsourcing Solutions Inc. 2002 - 2003
Skills
US GAAP, IFRS, Auditing, CPA, Microsoft Excel, Access, Certified Fraud Examiner, International Standards..., Global Investment..., Investment Management..., SEC filings, PCAOB standards, Investment Valuation, SEC Financial Reporting, Financial Reporting, Global Asset Management, Asset Managment, Internal Controls
Education
University of South Florida 2002 — 2005
Masters of Accountancy, Accounting
TSI - A Transworld Systems Company November 2005 - Present
Expert Global Solutions November 2005 - October 2014
Outsourcing Solutions, Inc April 2006 - April 2008
Outsourcing Solutions, Inc November 2005 - April 2006
DEBORAH ARCHILLETTI, D.D.S., S.C February 2002 - November 2005
Skills
Purchasing, Procurement, Project Management, Budgets, Vendor Relationships, Purchasing Processes, SAP Netweaver, SAP, Vendor Management, Vendor Contracts, Negotiation, Microsoft Office, Microsoft Excel, Microsoft Word, Training, Customer Satisfaction, Process Improvement, Customer Service, Team Building, Call Centers, Leadership
Education
Ottawa University
Javlin Capital LLC January 2011 - Present
TRAKAmerica April 2009 - July 2010
Garnet Capital Advisors, LLC July 2007 - April 2009
Hilco Receivables 2002 - 2007
Argent Healthcare Financial Services, LLC 1999 - 2001
Outsourcing Solutions Inc. 1997 - 1999
DIMAC Marketing Corporation 1995 - 1997
Crain's Chicago Business 1985 - 1990
City News Bureau of Chicago 1984 - 1985
Education
The University of Chicago Booth School of Business 1987 — 1990
MBA, Finance
University of Michigan 1975 — 1979
LS&A, English
Infosys BPO March 2013 - Present
GENPACT LLC January 2010 - February 2013
Genpact Insurance Administration Services Inc January 2010 - February 2013
PCCW International March 2008 - January 2010
Zenta February 2007 - March 2008
Outsourcing Solutions, Inc. 2006 - 2007
Sitel 1999 - 2006
Euler Hermes 1993 - 1999
JCPenney 1983 - 1993
Society Bancorp 1980 - 1983
Skills
Process Improvement, BPO, Outsourcing, Call Center, Vendor Management, Offshoring, Operations Management, Insurance, Financial Services, Sales Management, Call Centers, Business Process..., Team Management, Customer Retention, Customer Experience, Account Management, CRM, Leadership, Sales, Banking, Business Development, Executive Management, Management, Finance, Enterprise Software, New Business Development, Strategy, Performance Management, Marketing, Change Management, Business Transformation, Risk Management, Relationship Management, Management Consulting, Analytics, Program Management
Education
Marist College 1970 — 1976
B.S., Business Administration
YES Energy Management May 2012 - Present
Ashford University September 2011 - May 2012
ista North America July 2005 - August 2011
Outsourcing Solutions, Inc. May 2003 - July 2005
Education
University of North Florida 2001 — 2003
Bachelors in Science, Psychology
T-Mobile April 2014 - Present
T-Mobile March 2013 - March 2014
Medical University of SC June 2006 - December 2007
Outsourcing Solutions, Inc. September 2002 - April 2004
Skills
Customer Service, Customer Satisfaction, Leadership, Team Building, Microsoft Office, Microsoft Excel
Education
North Charleston High School 1997 — 2001
Diploma, General Studies
Trident Technical College
Degree, Psychology/Human Services
State Farm Insurance - Agent John Lester August 2015 - Present
Marist School August 2011 - Present
Holy Redeemer Catholic School August 2006 - May 2014
Outsourcing Solutions, Inc. January 2002 - January 2006
Capital Credit Corporation January 1990 - January 2002
Zamperla Inc January 1988 - January 1990
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Business Development, Preschool
Education
County College of Morris
Accounting I & Intro to Business
Endicott College
BA, Early Childhood Education
BOONTON HIGH SCHOOL - College Prep
Mountain States Employers Council April 2015 - Present
Urban Lending Solutions September 2013 - March 2015
CompuCom Systems Inc. May 2008 - September 2013
Outsourcing Solutions, Inc. October 2006 - April 2008
Wachovia Dealer Services May 2004 - September 2006
Skills
Training Management, Leadership Development, Large Scale Systems..., Coaching, Mentoring, Instructional Systems..., Instructional Design, Training Needs Analysis, New Hire Orientations, Onboarding, learning strategies, Facilitations, training evaluation, Performance Consulting, Computer Software..., Time Management, High-Impact..., Adobe Creative Suite, Microsoft Office, Technical Training, Learning Styles, Nonprofits, Management, Employee Training, Camtasia, Organizational..., Employee Engagement, Learning Management..., E-Learning, Organizational Learning, Employee Relations, Strategy, Conflict Resolution, Workshop Facilitation, Facilitators, Instructor-led Training, Program Management, Project Management, Learning Management, Soft Skills, Management Development, Training Facilitation, Customer Satisfaction, Hands-on Training, WebEx, Lectora, Performance Management, Talent Management, Training Delivery, Human Resources
Education
Thomas Edison State College 2011 — 2015
BS Organizational Leadership, Organizational Leadership
Long Beach City College 2001 — 2003
General Transfer, Business/Corporate Communications
University of Central Florida August 2004 - Present
Nuance Communications January 2011 - Present
Outsourcing Solutions INC 2005 - 2010
Health First 2001 - 2005
Central Florida Regional Hospital 1996 - 2001
Princeton Hospital February 1994 - August 1996
Winter Park Memorial Hospital December 1988 - February 1994
Skills
HIPAA, Compliance Management, ICD-9, Educational Leadership, Data Privacy, Information Security, Operations Management, Management, Health Information..., Training, Leadership
Education
Webster University 1997 — 2000
Master of Arts (MA), Computer Resources and Information Management
University of Central Florida 1987 — 1990
Bachelor of Science (BS), Health Information/Medical Records Administration/Administrator
Rackspace June 2014 - Present
Argo Group June 2011 - May 2014
Intuit January 2007 - June 2011
Outsourcing Solutions Inc. October 2004 - December 2006
Genworth Financial October 2003 - September 2004
GE Financial Assurance August 2001 - September 2003
GE Financial Assurance February 1988 - July 2001
GE Capital June 1993 - February 1998
GE Capital 1988 - 1989
Skills
Process Improvement, Vendor Management, Operational Excellence, Six Sigma, Change Management, Acquisition Integration, Cross-functional Team..., Risk Management, Outsourcing, Business Process..., Strategy, Management, Project Management, Analysis, Strategic Planning, Call Centers, Forecasting, IT Management, Budgets, Employee Benefits, Team Building, Integration, Program Management, Enterprise Architecture, Project Planning, Financial Analysis, Leadership, Coaching, Business Analysis, Operations Management, Service Delivery, Finance, Analytics, SaaS, Customer Experience, SDLC, CRM, Executive Management, IT Strategy, Mergers & Acquisitions, Business Development, Business Intelligence, Business Transformation, Process Engineering, Business Process, Team Leadership, Product Management, Team Management, Enterprise Software, PMP
Education
University of Illinois at Urbana-Champaign - College of Business 1981 — 1985
Bachelor of Science, Finance
Crotonville - GE Corporate University
Triad High School
Triad High School
Piedmont Healthcare September 2008 - November 2014
UHS July 2005 - September 2008
Outsourcing Solutions, Inc April 2000 - July 2005
HCA March 1992 - April 2000
Montreat Conference Center August 1980 - August 1980
Skills
Employee Relations, Recruiting, Leadership, Personnel Management, Human Resources, Deferred Compensation, Talent Acquisition, Onboarding, Succession Planning, Talent Management, Background Checks, Performance Management, HRIS, Employee Engagement, College Recruiting, Management, Applicant Tracking..., Technical Recruiting, Organizational..., Workers Compensation, Interviews, Workforce Planning, Training, Leadership Development, Organizational..., Benefits Administration
Education
Auburn University 1983 — 1987
BS, Human Resources
Auburn University at Montgomery 1983 — 1987
Human Resources Management/Personnel Administration, General
Prime Media, LLC April 2008 - Present
Leadsoft Business Solutions, Inc 2005 - 2008
Mintz Levin 1999 - 2005
Outsourcing Solutions, Inc. 1995 - 1999
Skills
Marketing Strategy, PPC, SEO, Brand Awareness, Management, Advertising, Marketing, Mobile Marketing, Print Advertising, Online Lead Generation, Digital Media, Digital Strategy, Digital Marketing, Radio Advertising, Mobile Technology, B2B, Social Media Marketing, Profit & Loss Management, Financial Accounting, Strategic Partnerships, Public Speaking, Proformas, Corporate Finance, Debt Collection, Regulatory Compliance, Public Relations, Press Releases, Media Planning, Media Buying, Salesforce.com, Legal Marketing, Content Management
Education
Indiana University Bloomington 2005 — 2009
Master of Business Administration (MBA)
Lynn Vocational Techincal Institute 1992 — 1996
Machine Drafting
Harvard Business School Executive Education 2008 — 2009
Certification
Assurant Specialty Property October 2012 - Present
Assurant Specialty Property September 2007 - October 2012
Habasit December 2005 - September 2007
Outsourcing Solutions, Inc. May 2003 - November 2005
Education
Georgia State University 2010 — 2012
Business Administration, Computer Information Systems
Georgia Perimeter College 2009 — 2010
Associate of Science, Criminal Justice
Georgia Perimeter College 2006 — 2007
Associates of Science, Business Administration
Kitebridge May 2014 - Present
Kansas City Protein February 2012 - May 2014
B&B Meat Co. April 2007 - February 2012
Fair Market, Inc. November 1999 - April 2007
Outsourcing Solutions, Inc. January 1997 - November 1999
Skills
Operations Management, Event Management, Facilities Management, Strategic Planning, Customer Service, Sales Management, Microsoft Office, Negotiation, Team Building, Budget, New Business Development, Budgets, Sales, Management, Marketing, Purchasing
Education
Indiana University - Kelley School of Business
Masters in Strategic Management
Webster University
B.A. Business Administration, Business
Francis Howell High School
Weltman, Weinberg & Reis Co., L.P.A. October 2003 - Present
Outsourcing Solutions Inc. September 2001 - October 2003
Providian Financial Corp. September 1998 - September 2001
First Data Corp. April 1993 - September 1998
Proteo Technology Corp. September 1989 - April 1993
Pilot Executive Software September 1987 - September 1989
MKI Financial Network December 1986 - September 1987
Pansophic Systems Inc. September 1985 - December 1986
BIS Banking Systems June 1981 - September 1985
Skills
Start-ups, Management, Mergers & Acquisitions, Marketing, Sales, Marketing Strategy, Direct Sales, Portfolio Management, Product Marketing, Business Intelligence, Real Estate, Customer Service, Business Strategy, Marketing Management, Sales Management, International Sales, Business Process..., New Business Development, Business Planning, Product Management, Legal, Collections, A/R collections, Accounts Receivable, Account Management, National Accounts, Major Accounts, Managing Accounts, Team Management, Executive Management, C-Level Presentations, C-Level Sales, C-Level, C-Level Relationships, C-Level Negotiations, Litigation, Credit Card Debt, Credit Card Transaction..., Financial Markets, Financial Services, Banking, Bankruptcy, Commercial Banking, Retail Banking, Asset Based Lending, Factoring, Leasing, Commercial Leasing, Loan Servicing, Loans
Education
Rutgers Graduate School of Management 1979 — 1980
MBA, Marketing & Finance
Rutgers College 1975 — 1979
BA, Economics & Business Administration
East Brunswick H.S. 1973 — 1975
Transworld Systems Inc. December 2004 - Present
Credit Management Services 2003 - 2007
Outsourcing Solutions, Inc. 1979 - 2003
OSI Collection Services, Inc. 1979 - 2003
Allied Bond & Collection Agency 1979 - 1999
Allied Bond 1995 - 1998
Skills
Accounts Receivable, Call Center, Debt Collection, Process Improvement, Operations Management, Team Building, Outsourcing, Vendor Management, Credit, BPO, Customer Service, Account Management, Team Leadership, Strategic Planning, Workforce Management, Coaching, Insurance, Call Centers, Change Management, Sales, Customer Retention, Management, Leadership, Strategy, Sales Management, Business Planning, Customer Satisfaction, Banking, CRM, Forecasting, Analysis, Performance Management, Training, Recruiting, Business Development, Risk Management
Education
Kutztown University of Pennsylvania 1975 — 1979
Bachelor of Arts (B.A.), Political Science and Government
Solutionary September 2011 - Present
Solutionary November 2005 - October 2011
VigilantMinds November 2005 - 2007
Outsourcing Solutions Inc. 2003 - 2005
Skills
Network Security, Snort, IDS, IPS, Data Integrity, Team Management, Team Leadership, Computer Security, Information Security, Security, Networking, Information Security..., Technical Support
Education
Pittsburgh Technical Institute 2003 — 2005
Associate of Science Degree in Technology, Network Security and Forensics
New Jersey Physicians United Reciprocal Exchange March 2006 - Present
Outsourcing Solutions Inc February 2005 - March 2006
Skills
Insurance, Property & Casualty..., General Insurance, Marketing, New Business Development, Sales, Strategy, PowerPoint, Underwriting
Education
Berkeley College
Middlesex County College
Associate's Degree, Liberal Arts
Thomas Edison State College
Bachelor of Arts
Cook Childrens Health Plan October 2011 - Present
HealthSpring September 2010 - October 2011
Terros, Inc. June 2009 - February 2011
Jennifer Loomis & Associates 1999 - 2007
Outsourcing Solutions Inc 1999 - 2007
Managed Care Solutions, Inc. 1996 - 1999
FIRST AMERICAN HEALTH CONCEPTS - ECPA 1994 - 1997
Diagnostic, Inc. 1994 - 1996
Cross & Associates, Inc. 1990 - 1994
Community Mutual Blue Cross / Blue Shield 1985 - 1990
Skills
Customer Service, Contract Management, Business Process..., Medicaid, Healthcare, Provider Relations, Managed Care, Medicare, Healthcare Management, Process Improvement, Adjudication, Health Insurance, Call Center, Revenue Cycle, Team Building, Training, Call Centers, Hospitals
Education
University of Cincinnati College of Business 1986 — 1991
MBA, Business Management
University of Cincinnati 1977 — 1981
BA, Psychology
The Benefit Services Group June 2008 - Present
Outsourcing Solutions, Inc. 1983 - 2008
Skills
Employee Benefits, Insurance, Human Resources, Benefits Administration, Strategic Planning, Health Insurance
Education
Marquette University 1969 — 1973
Bachelor of Science (B.S.), Business Administration
Vital Recovery services May 2011 - Present
West Asset Management March 2008 - December 2009
Hollis Cobb Associates July 2007 - March 2008
Empire solutions Inc February 2007 - June 2007
Ventus Capital services January 2005 - June 2007
Outsourcing Solutions, Inc. 2001 - 2005
Prudential bank 1999 - 2001
Skills
Call Center, Skip Tracing, Management, Process Improvement, Customer Service, Credit Cards, Finance, Call Centers, Credit
Education
University of Phoenix 1994 — 1997
Express Scripts September 2013 - May 2014
Eastman Kodak March 2011 - December 2011
Bryan Cave LLP January 2000 - January 2002
Litton Avondale Industries January 1999 - January 2000
Outsourcing Solutions Inc January 1998 - January 1999
US Army January 1997 - January 1998
GE Capital Mortgage Services January 1995 - January 1997
US Navy January 1990 - January 1994
Skills
Integration, Windows Server, Windows 7, Process Improvement, Visio, SharePoint, Microsoft Exchange, Networking, Virtualization, Desktop Computers, Team Building, Strategic Planning, SDLC, Budgets, Account Management
Education
Columbia College 2002 — 2010
Bachelor of Arts, Business Administration
Lindenwood University
Charleston School of Law 2012 - 2013
The Honorable Paul W. Garfinkel August 2011 - January 2012
Young Clement Rivers, LLP May 2010 - July 2010
Charleston County School District October 2007 - June 2008
Outsourcing Solutions, Inc. September 2005 - August 2007
Outsourcing Solutions, Inc November 1996 - September 2005
Skills
Employment Law, Policy Analysis, Human Rights, Political Science, Political Campaigns, Politics, Legal Advice, Research
Education
Charleston School of Law 2008 — 2011
Doctor of Law (JD), cum laude, 3.3 Grade Point Average, Top 22%
Philander Smith College 1992 — 1996
Bachelor of Arts (BA), cum laude, Political Science and Government, 3.4 Grade Point Average
Vital Solutions, Inc. July 2002 - Present
Outsourcing Solutions, Inc. 1998 - 2002
First Data Corp. 1992 - 1997
Wallace & DeMayo, P.C. 1990 - 1992
Skills
Strategic Leadership, Visionary, P&L Management, Strategic Planning, New Business Development, Executive Management, Start-ups, Call Center, Call Centers, Lead Generation, Process Improvement, Team Building, Management, Strategy, Operations Management, Leadership, Portfolio Management, Customer Service, Human Resources, Team Management, Sales, Recruiting, Risk Management, Credit, Banking, Vendor Management, Business Development, Outsourcing, Telecommunications, Analysis, Market Research, Strategic Partnerships, Contract Negotiation, Business Process, Change Management, Team Leadership, CRM, Sales Management, Selling, Budgets, Financial Services, Performance Management
Education
Georgia Institute of Technology - Georgia Tech College of Management 1995 — 1995
Management Institute
University of West Georgia 1981 — 1985
B.S., Sociology
Maryville College 1980 — 1981
Cognizant Technology Solutions August 2012 - Present
Tatum LLC December 2008 - August 2012
Outsourcing Solutions Inc. April 2005 - March 2008
Sears, Roebuck and Co. April 2003 - April 2005
Ernst & Young / CGE&Y / Capgemini April 1997 - April 2003
Decision-Science Applications, Inc. February 1993 - April 1997
Telos Consulting Services September 1992 - February 1993
United States Air Force May 1985 - September 1992
Skills
CRM, Team Management, IT Strategy, PMO, Business Process..., Program Management, Business Process, Strategy, Leadership, Management, Integration, Business Intelligence, Enterprise Architecture, Project Planning, Software Development, Governance, Project Management, Analysis, Project Delivery, ERP, Strategic Planning, Consulting, Quality Assurance, Team Building, Outsourcing, Vendor Management, Management Consulting, Training, Process Improvement, IT Management, Business Transformation, Information Technology, SDLC, Project Portfolio..., Change Management, Cross-functional Team..., Business Analysis, Professional Services, Budgets, Business Process..., Executive Management, Acquisition Integration, Enterprise Software, Requirements Analysis, SaaS, Software Project..., Risk Management, Cloud Computing
Education
University of Colorado Colorado Springs 1990 — 1993
MBA, Finance
University of Illinois at Urbana-Champaign 1988 — 1990
MS, Computer Science
United States Air Force Academy 1981 — 1985
BS, Computer Science
Parallon Revenue Cycle Point Solutions 2008 - Present
Avadyne Health January 2008 - September 2008
Outsourcing Solutions Inc August 2003 - February 2007
Transworld Systems March 2000 - August 2003
Paging Network Inc. 1992 - 2000
Texas Instruments Inc May 1989 - January 1992
Education
The University of Dallas
M.S., Management Information Systems
Western Michigan University
B.A., Economics
Western Michigan University - Haworth College of Business
M.B.A., Finance
osi 2001 - 2008
osi 2001 - December 2007
Outsourcing Solutions Inc July 2001 - December 2006
OSI Portfolio Services 2001 - 2006
OSI Collection Services 2001 - 2006
OSI Collections Services 2001 - 2006
Sears 1970 - 2001
Sears Roebuck & Co 1970 - 2001
Skills
Call Center, Process Improvement, Call Centers, Banking, Vendor Management, BPO, Outsourcing, Credit, Credit Cards, Business Analysis, Risk Management, Customer Service, Operations Management, CRM, Project Management, Consulting, Account Reconciliation, Management, Analysis, Customer Satisfaction, Leadership, Customer Experience, Business Process..., Team Leadership, Performance Management, Change Management, Training, Financial Services, Team Building, Program Management, Strategy
Education
Nova Southeastern University 1998 — 2000
MBA, BUSINESS
University of North Carolina at Asheville 1967 — 1970
BA, HISTORY
Ansira, formerly known as NSI Marketing Services July 2008 - Present
OSI 1999 - 2007
Outsourcing Solutions Inc. July 1999 - October 2006
Harbour Group Ltd. January 1998 - June 1999
Greenfield Industries, Inc. August 1988 - December 1997
Price Waterhouse 1982 - 1988
Skills
Mergers, Financial Analysis, Management, Accounting, Leadership, Strategy, Budgets, Mergers & Acquisitions, Forecasting, Executive Management, Team Building, Business Analysis, Strategic Planning, Analysis, Negotiation, Sales, New Business Development, Finance, Start-ups, Risk Management, Business Planning, Process Improvement, CRM, Business Development, Business Strategy, Managerial Finance
Education
University of Central Missouri 1979 — 1982
BSBA, Accounting
Stericycle September 2013 - Present
Stericycle June 2012 - September 2013
Stericycle June 2010 - June 2012
Stericycle, Inc. March 2005 - June 2010
Racine County February 2000 - September 2004
OSI 1996 - 2001
Outsourcing Solutions, Inc. December 1996 - February 2000
PayCo American Corp. - Outsourcing Solutions Inc. - New Berlin, WI 1996 - 2000
Skills
Management, Troubleshooting, Quality Assurance, Microsoft Office, Active Directory, Microsoft SQL Server, Disaster Recovery, Software Documentation, Technical Support, Training, Process Improvement, SharePoint, Databases, System Administration, Vendor Management, Access
Education
Milwaukee Area Technical College 1993 — 1996
Associates in Applied Sciences, Computer Science
Case HS 1986 — 1990
Netech Corporation June 2015 - Present
Ministry Health Care November 2013 - June 2015
Randstad Technologies US July 2013 - November 2013
CNH May 2012 - July 2013
Joy Global February 2004 - May 2012
Outsourcing Solutions, Inc. January 2001 - February 2004
Brady Corporation September 1998 - January 2001
CompuCom 1995 - September 1998
CompUSA 1994 - 1995
Skills
Cisco Technologies, Troubleshooting, Switches, Data Center, VMware, Cisco Call Manager, LAN-WAN, DNS, CCDA, TCP/IP, DHCP, Network Security, CCNP, Cisco Wireless, VPN, Cisco VoIP, Project Management, Cisco IOS, Cisco Routers, Cisco Certified, Virtualization, VoIP, Cloud Computing, BGP, Firewalls, Network Design, Security, Servers, Routers, Technical Support, Networking, WAN, Unified Communications, System Deployment, Active Directory, Network Architecture, VMware ESX, Wireless Networking, Information Technology
Education
Milwaukee Area Technical College 2013 — 2015
Associate's degree, Information Technology
NCO Financial Systems September 2012 - Present
NCO Financial Systems March 2008 - September 2012
Outsourcing Solutions, Inc. February 2007 - February 2008
Outsourcing Solutions Inc. January 2004 - February 2007
Skills
Outsourcing, Call Center, BPO, Process Improvement, Vendor Management, CRM, Management, Executive Management, Team Leadership, Leadership, Operations Management, Performance Management, Cross-functional Team..., Sales, Team Building, Training, Strategy, P&L Management, Strategic Planning, Start-ups, Call Centers, Acquisition Integration, Six Sigma, Contract Negotiation, Talent Management, Mergers & Acquisitions, Business Planning, Financial Services
Education
Colorado State University 1988 — 1991
Bachelors, Political Science
Xerox Corporation - RTS July 2011 - Present
Dean Foods April 2010 - July 2011
PepsiCo February 2003 - April 2010
Express-Med Inc. October 1997 - June 2002
Outsourcing Solutions Inc. June 1993 - October 1997
Aegis Communications January 1990 - June 1993
Consolidated Communications January 1988 - June 1990
DialAmerica Marketing August 1984 - January 1988
Skills
Call Center, Account Management, Strategic Planning, BPO, Transformational..., Management, Recruiting, Team Management, Business Planning, Operations Management, Income Statement, Vendor Management, Call Centers, Contract Negotiation, Cross-functional Team..., Leadership, Strategy, Process Improvement, Outsourcing, Selling, Sales, Talent Management, Business Development
Education
City University of New York 1980 — 1984
BA, CRJ
State Farm Bank September 2011 - Present
State Farm Bank June 2010 - September 2011
Harris & Harris Collections January 2010 - June 2010
Axiant LLC March 2009 - November 2009
Wachovia May 2008 - March 2009
Outsourcing Solutions Inc January 2005 - April 2008
Advanta June 2002 - August 2003
Sears, Robuck and Company -- Sears Credit November 1997 - June 2002
Wells Fargo Bank April 1996 - November 1997
Household Finance 1989 - 1996
Skills
Credit Cards, Risk Management, Vendor Management, Analytics, Strategy, Leadership, Forecasting, Portfolio Management, Management, Change Management, Financial Services, Cross-functional Team..., Financial Risk, Finance, Banking, Data Analysis, Mergers & Acquisitions, Business Process..., Business Process, Six Sigma, Executive Management, Project Management, Credit, Team Building, Training, Credit Risk, Business Analysis, Analysis
Education
University of Missouri-Columbia 1982 — 1985
MBA, Business
NCO Group March 2008 - Present
Outsourcing Solutions Inc 2005 - Present
NCO 2005 - Present
Education
HACC, Central Pennsylvania's Community College 1989 — 1994
Johnson Controls December 2007 - Present
James Tower July 2007 - November 2007
Outsourcing Solutions Inc 2000 - 2006
Skills
Project Management, Business Analysis, Process Improvement, SQL, SharePoint, Vendor Management, Database Design, Business Intelligence, E-Learning, Microsoft SQL Server, Software Development, Software Documentation, Training, Program Management, Databases, Cross-functional Team..., Visio, Change Management, Team Building, Instructional Design
Education
Taylor University 1994 — 1997
Boeing June 2011 - Present
Boeing March 2009 - June 2011
Boeing March 2004 - March 2009
OSI May 2001 - February 2004
Outsourcing Solutions Inc. 2001 - 2004
Brady Corporation June 2000 - March 2001
Skills
Program Management, Requirements Analysis, Integration, Process Improvement, Systems Engineering, SQL, MS Project, Vendor Management, Lean Management, Web Design, Electrical Engineering, Troubleshooting
Education
Sessions College For Professional Design 2009 — 2013
Web Page, Digital/Multimedia and Information Resources Design
Marquette University 1999 — 2003
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Westwood College June 2011 - Present
Lincoln Educational Services April 2005 - May 2011
DMX Music (Outside Sales) April 2003 - April 2005
Outsourcing Solutions Inc. 2001 - 2003
Skills
Email Marketing, Campus, Program Development, Admissions, PeopleSoft, Retaining Customers, Student Financial Aid, Student Affairs, Distance Learning, CampusVue, Adult Education, Student Counseling, Resume Writing, Student Recruiting, Academic Administration, Admissions Counseling, Accreditation, Career Development, Enrollment Management, Training, Educational Leadership, Academia, Career Counseling, Staff Development, Customer Retention, Student Development, Academic Advising, Higher Education..., Public Speaking, Time Management, Higher Education, Student Engagement, Teaching, E-Learning
Education
Shorter College
Associate of Applied Science, Business Administration
Shorter College
Bachelors of Science, Business Administration
Johnson Controls September 2012 - Present
APS Healthcare September 2005 - September 2012
Outsourcing Solutions Inc March 2002 - September 2005
Skills
CCNA, LAN/WAN, Troubleshooting, Cisco Routing &..., Data Center, VPN, MPLS, Protocols TCP/IP, BGPv4, Wireshark, Netflow, LAN-WAN, Cisco Technologies, Cisco Routers, Network Design, QoS, Firewalls, Network Security, BGP, Juniper, VMware, VoIP, Active Directory, OSPF, CCNP, Network Engineering, Networking, EIGRP, Security, Cisco Nexus, ASA, System Deployment, Cisco IOS, Solarwinds, DNS, Infrastructure, Load Balancing, DHCP, TCP/IP, Juniper Technologies, Cisco ASA
Education
Milwaukee School of Engineering 1990 — 1997
Biomedical Engineering, Electrical Engineering, Computer Science
XPO Logistics, Inc. January 2015 - Present
MXD Group August 2014 - Present
XPO Logistics, Inc. 2014 - August 2014
Pacer International, Inc. 2001 - 2014
Maersk Railvan LLC. 1998 - 2001
Outsourcing Solutions Inc. 1996 - June 1998
American Electric Power 1995 - 1996
Outsourcing Solutions Inc. 1992 - 1995
Skills
Microsoft Excel, Microsoft Office, Container, IBM iSeries, 3PL, Transportation..., Transportation, Logistics, Accounts Payable, Customer Service, Accounts Receivable, LTL, Truckload, Shipping, Trucking
Education
Columbus State 2011 — 2014
Associate's degree, Business Administration and Management, General, B
the Olin Business School at Washington University in St. Louis January 2008 - Present
Effective People Strategies April 2006 - January 2008
Outsourcing Solutions, Inc. September 1998 - April 2006
Skills
Management Consulting, Executive Search, HR Consulting, Team Building, Project Management, Organizational Design, Business Strategy, Organizational..., Mergers
Education
Ohio Wesleyan University 1967 — 1971
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Miami University
GE Healthcare 2008 - Present
GE Healthcare Financial Services May 2004 - June 2008
Outsourcing Solutions Inc June 1999 - May 2001
Skills
Accounts Payable, Process Improvement, Financial Analysis
Education
Lakeland College 2003 — 2005
BS, Accounting and Business Administration
RevSpring, Inc. December 2008 - Present
Antares Information Technologies, Inc. January 2003 - December 2008
North Shore Agency, Inc. (an OSI Company) October 1995 - January 2003
Outsourcing Solutions, Inc. 1995 - 2003
Skills
Team Building, Account Management, Strategic Planning, Sales, Analysis, Change Management, Marketing Strategy, Business Analysis, Project Management, Forecasting, Customer Service, Lead Generation, Operations Management, Process Improvement, New Business Development, Product Development, Budgets, Marketing, Project Planning, Strategy, Business Development, CRM, Vendor Management, Management, Leadership, Outsourcing, Contract Negotiation, Business Planning, Sales Management, Business Strategy, Team Leadership, Solution Selling, Product Marketing, Team Management, Executive Management, Start-ups, Call Centers, Cross-functional Team..., E-commerce, Strategic Partnerships, Sales Operations
Education
Dowling College 1982 — 1984
BBA, Business
Ascension Information Services (AIS) May 2010 - Present
Direct Supply July 2008 - May 2010
Outsourcing Solutions, Inc. July 2006 - July 2008
Computer Sciences Corporation January 2005 - July 2006
Columbia St. Mary's October 1997 - December 2004
Skills
Disaster Recovery, Troubleshooting, Active Directory, Healthcare Information..., VMware, Virtualization, HL7, Windows Server, SharePoint, Process Improvement, Software Documentation, Visio, Citrix, IT Management, System Administration, Data Center
Education
Milwaukee School of Engineering
University of Arkansas at Little Rock
Computer Science
Vion Investments April 2008 - Present
Briannaco Investments LLC March 2008 - Present
ACA International 2002 - Present
Debt Buyer's Association 2007 - 2009
Outsourcing Solutions, Inc. 2007 - 2008
OSI Portfolio Services, Inc. 2007 - 2008
EMCC, Inc. 1999 - 2007
Dinsmore & Shohl LLP 1988 - 1990
Skills
Strategic Planning, Accounts Receivable, Mergers, Contract Negotiation, Negotiation, Contract Negotiations, Debt, Business Strategy, Start-ups, Restructuring, Bankruptcy, Business Planning, Finance, Credit, Mergers & Acquisitions, Financial Services, Management Consulting, Portfolio Management, Operations Management, Real Estate, Financial Analysis, Business Development, Executive Management, Leadership, New Business Development, Risk Management, Management, Due Diligence, Private Equity, Banking, Strategy, Credit Cards, Corporate Finance, Outsourcing, Process Improvement, Forecasting, Financial Modeling, Vendor Management, Valuation, Analytics, Business Process..., Venture Capital, Credit Risk, Analysis, Accounting, Loans
Education
The Ohio State University Moritz College of Law 1985 — 1988
Doctor of Law (J.D.)
Miami University 1981 — 1985
Bachelor of Science (B.S.), Accounting and Economics
Froedtert Health January 2011 - Present
HIMSS Health Care Information Systems April 2010 - January 2011
Froedtert Hospital June 2005 - January 2011
Project Management Institute 1999 - 2011
Outsourcing Solutions Inc. 2002 - 2004
Blue Cross Blue Shield United of Wisconsin 1993 - 2002
United Heartland 1994 - 2000
Deloitte & Touche 1989 - 1993
Education
Marquette University 1981 — 1985
B.S., Business Administration - Information Systems
Garden City Hospital 2008 - Present
Freelance Writer December 2006 - Present
Self-Employed December 2005 - Present
TRW July 2006 - December 2007
Outsourcing Solutions, Inc April 2000 - July 2005
Smith & Company January 1997 - April 2000
SPX Corporation October 1994 - December 1996
Kent-Moore Division October 1994 - December 1996
North Oakland Medical Centers September 1993 - October 1994
Quaker Chemical Corporation October 1991 - February 1993
Skills
Freelance Writing, Employee Benefits, Deferred Compensation, Pensions, Defined Benefit, Strategic Planning, Leadership, Customer Service, Actuarial Science, ERISA, Labor Relations, Benefits Administration, Disability Insurance, Human Resources
Education
Michigan State University
Master, Labor and Industrial Relations
Michigan State University 1974 — 1978
Psychology, Mathematics
Franklin High School
AT&T August 2011 - Present
AT&T November 2003 - April 2012
Outsourcing Solutions, Inc. 2000 - 2003
GE Capital Card Services 1998 - 2000
First Data Corporation November 1995 - April 1998
US Army 1991 - 1995
Skills
Wireless, Process Improvement, Program Management, Operations Management, Six Sigma, Team Leadership, Problem Solving, Contract Negotiation, Budgeting, Forecasting, Continuous Improvement, Vendor Management, Outsourcing, Budgets, Leadership, Management, Training, Business Strategy, Cross-functional Team..., Call Centers
Education
United States Military Academy at West Point 1987 — 1991
Bachelor of Science (BS), Business Administration and Management, General
Georgia State University - J. Mack Robinson College of Business 1997 — 2000
MBA, Finance and Electronic Commerce
USMA Preparatory School 1986 — 1987
Outsourcing Solutions Inc. December 1997 - Present
Outsourcing Solutions Inc. 1997 - 2008
Education
St. Mary's University 1975 — 1979
Outsourcing Solutions Inc. November 2001 - Present
Outsourcing Solutions Inc 2001 - 2008
Avatar Holdings June 2000 - November 2001
Hilton Grand Vacations Company February 1994 - June 2000
Education
Florida Southern College 1983 — 1986
Central Technology Services June 2009 - Present
First Banks, Inc. November 2004 - May 2009
Outsourcing Solutions Inc. 2001 - 2004
US Bank October 1999 - April 2001
Mercantile Bank 1991 - 1999
Skills
Strategic Planning, Leadership, Business Analysis, Process Improvement, Program Management, MS Project, Project Planning, Change Management, Business Intelligence, Business Process..., SDLC, Troubleshooting, Banking, Software Documentation, Team Leadership, Project Management, Disaster Recovery, IT Strategy, Business Strategy, Integration, Analysis, Team Building, Process Engineering, Management, Risk Management, Telecommunications, Strategy, Security, Vendor Management, Time Management
Education
University of Missouri-Rolla 1974 — 1979
Bachelor of Science (BS), Civil Engineering
Dental Associates, LLC September 2008 - Present
NCO, Group (f.k.a. Outsourcing Solutions, Inc., f.k.a. Payco American) January 2000 - March 2008
Outsourcing Solutions, Inc. June 1997 - December 1999
Outsourcing Solutions, Inc. January 1996 - June 1997
Skills
Compliance, Auditing, paralegal, Data Analysis, state licensing, Customer Service, Human Resources, Management, Software Documentation, Team Building, Insurance, Healthcare, Business Analysis, Microsoft Excel, Budgets, Call Centers, Employee Benefits, Analysis
Education
Kaplan University
Series 6 Insurance License, Accident & Health
Milwaukee Area Technical College
Paralegal, law
Waukesha County Technical College
Administrative, Business
PRS Revenue Agent IIState Of IowaJune 2004 - June 2007
Outsourcing Solutions Inc February 1998 - June 2004
Education
University of Phoenix 2007 — 2009
Baker Tilly Search & Staffing August 2012 - September 2012
Baker Tilly Search & Staffing May 2012 - July 2012
Experis Finance June 2009 - April 2012
NCO Group November 2000 - January 2009
Outsourcing Solutions, Inc. November 1995 - November 2000
Skills
Account Reconciliation, Training, Leadership, Performance Management, Finance, Time Management, Customer Service, Investments, Financial Reporting, Accounting, Accounts Receivable, Financial Analysis, Forecasting, Process Improvement, General Ledger
Education
Cardinal Stritch University 1997 — 2001
Bachelors of Science, Business Administration
Procter & Gamble November 2010 - Present
Acosta Sales & Marketing December 2009 - November 2010
Sun Chemical February 2008 - November 2009
Sun Chemical October 2006 - February 2008
Aiken College and Career High School December 2005 - June 2006
General Revenue Corporation October 2004 - December 2005
Outsourcing Solutions, Inc November 2002 - October 2004
The Hennegan Printing Company February 2001 - June 2002
Skills
SAP, Customer Service, Supply Chain, Microsoft Office, Supply Chain Management, Process Improvement, Warehousing, Microsoft Excel, Continuous Improvement, Purchasing, Procurement, Sales, Software Documentation, Time Management, Troubleshooting, Inventory Management, Pricing, Logistics, Leadership
Education
Indiana Wesleyan University 2011 — 2013
BSBO, Biblical Studies
Cincinnati State Tech and Community College
Associate of Applied Business, Graphic Communications
Outsourcing Solutions, Inc 1999 - 2009
Paging Network, Inc 1992 - 1999
Bunzl Corporation 1989 - 1992
Skills
Talent Management, Management, Performance Management, Leadership, Financial Analysis, Financial Reporting, Accounting, Analysis, Business Strategy, Sales, Executive Management, Budgets, Finance, Forecasting, Managerial Finance, Employee Benefits, Process Improvement, Business Planning
Education
University of Central Oklahoma
BS, Accounting
Sage Software May 2008 - Present
Outsourcing Solutions, Inc. 2006 - 2008
Manpower 2000 - 2004
Skills
HRIS, Sales Compensation, Compensation Strategies, Onboarding, Deferred Compensation, Talent Management, Employee Relations, Benefits Administration, Workforce Planning, Employee Benefits, Compensation & Benefit, Succession Planning
Education
Montana State University-Bozeman
B.S., Elementary Education
Available and seeking full-time employment 2015 - Present
AT&T June 2009 - May 2015
Tech USA/Lodgenet June 2008 - September 2008
COMPUTER GENERATED SOLUTIONS June 2007 - July 2008
CompuCredit February 2006 - November 2007
FIRST TECHNOLOGY CORP February 2005 - March 2007
OUTSOURCING SOLUTIONS, INC June 2003 - November 2005
ATLANTA SOUTHEAST AIRLINES November 2001 - May 2003
Precise Janitorial Service 1997 - 2003
THE BURKS COMPANY May 2000 - November 2001
Skills
Troubleshooting, Software Documentation, Training, Security, Technical Support, Call Centers, Management, Networking, Medical Coding, Vendor Management, XP, Cisco Technologies, SDLC, Windows XP, Software Installation, Hardware, Operating Systems, Customer Service, Recruiting, Call Center, Windows, Quality Assurance, Telecommunications, Access, VPN, Microsoft Exchange, sharepoint, Agile Methodologies, six sigma, Technical Leadership, Project Management, Microsoft Office, Help Desk Support, Leadership, Databases, Windows 7, Servers, Computer Hardware, Active Directory, Testing, System Administration, Windows Server, Routers, Switches, Problem Solving, Network Administration, IP, Analysis, Documentation, TCP/IP
Education
Walden University 2010 — 2015
Bachelor of Science (BS), Computer/Information Technology Administration and Database Management, 3.5
American InterContinental University 2005 — 2006
ASSOCIATE, BUSINESS MANAGEMENT/ADMIN
NATIONAL EDUCATION CENTER 1988 — 1989
CERTIFICATE, MEDICAL ASSIST
Georgia College and State University 1987 — 1989
NURSING
RANCHO HIGH SCHOOL 1977 — 1979
WALBROOK HIGH SCHOOL 1976 — 1977
Delta Global Services and Delta Private Jets; Wholly owned subsidaries of Delta Air Lines, Inc. September 2014 - Present
CP Kelco August 2010 - September 2014
OCI Chemical August 2009 - January 2010
Coca-Cola Enterprises 2002 - 2009
Outsourcing Solutions, Inc 1999 - 2002
Frito-Lay, Inc 1993 - 1999
Cargill, Inc. 1989 - 1993
Sara Lee Corporation 1984 - 1989
Skills
Leadership Development, Union Avoidance, Employee Relations, Performance Management, Change Management, Talent Acquisition, Industrial Relations, Labor Relations, Employee Engagement, Leadership, Organizational..., Interviews, Strategy, Deferred Compensation, Talent Management, Recruiting, Human Resources, HRIS, Personnel Management, Onboarding, Training, Organizational Design, Management, Mergers & Acquisitions, Coaching, Policy, Team Building, Program Management, Strategic Planning, Employee Benefits, Start-ups, Benefits Administration, Workforce Planning, Team Leadership, Succession Planning, Employee Training, HR Consulting, SPHR
Education
Middle Tennessee State University 1981 — 1983
BBA, Management
Oakland High School 1976 — 1979
Child Safety Apps March 2014 - Present
Big Brothers Big Sisters of Greater Miami April 2012 - Present
Florida Job Corps/Cornerstone Solutions July 2011 - Present
ByoGlobe March 2011 - Present
VertiMax Leading Edge Speed & Vertical Gains December 2006 - Present
Oxbridge Academy of Palm Beaches August 2013 - June 2014
Outsourcing Solutions Inc 1997 - 1999
Outsourcing Solutions Inc 1997 - 1999
Outsourcing Solutions Inc 1997 - 1999
Skills
Sustainable Business, New Business Development, Negotiation, Strategic Planning, Waste Management, Sustainable Energy, Environmental Awareness, Sales, Sales Management, Recycling, Customer Service, Team Building, Carbon Footprinting, Disposal, Environmental Services, Sustainability, Business Strategy, Marketing Strategy, Public Speaking, Coaching, Entrepreneurship, Leadership Development, Small Business, Program Management, Nonprofits, Training, Marketing, Contract Negotiation, Organizational..., Fundraising, Community Outreach, Time Management, Social Networking, Public Relations, Event Management, Leadership, Advertising, Account Management, Event Planning, Budgets, Team Leadership, Program Development, Proposal Writing, Start-ups, Direct Sales, Marketing Communications, Strategy, Business Planning, Community Development, Human Resources
Education
Rutgers, The State University of New Jersey-New Brunswick 1978 — 2002
Bachelor of Arts (B.A.), Labor Studies and Industrial Relations
Rutgers, The State University of New Jersey-New Brunswick 1978 — 2001
BA, Labor Relations
Central High School Philadelphia 1974 — 1978
St Francis De Sales
St Francis De Sales
TSI October 2014 - Present
NCO Financial Systems 2006 - 2014
Outsourcing Solutions, Inc. 2002 - 2006
Outsourcing Solutions, Inc 2000 - 2002
BCC Financial Management Services, Inc. 1996 - 2000
BCC Financial Management Services, Inc. 1993 - 1996
Skills
Operations Management, Business Development, Process Improvement, BPO, Outsourcing, Team Building, Vendor Management, Performance Management, Management, Forecasting, Call Center, Business Process..., Manage Client..., P&L Management, Transition Management, Call Center Development, Performance Improvement, EBITDA Growth, Team Management, Executive Management, Leadership, Strategic Planning, Customer Service, Sales, Sales Management, Call Centers, CRM, Six Sigma
Education
State University of New York - System 1978 — 1981
Business
Express Scripts January 2013 - Present
Fleishman-Hillard April 2011 - Present
Fleishman-Hillard May 2010 - April 2011
Fleishman-Hillard January 2006 - June 2010
GE Capital June 2005 - January 2006
Outsourcing Solutions Inc. July 1998 - May 2005
Skills
Strategic Communications, Corporate Communications, Internal Communications, Employee Engagement, Change Communication, Organizational Change, Business Transformation, Executive Communications, Merger Communications, Writing, Storytelling, Intranet, Video, Social Media, Employee Surveys, Employee Recognition, Employee Benefits, Pharmaceuticals, Healthcare, Medical Devices, Strategy, Change Management, Communication Training, Marketing, Crisis Communications, Message Development, Leadership, Marketing Communications, Media Relations, Public Relations, Management
Education
Truman State University 1993 — 1998
BA, English and Biology
Webster University
Hoffman York April 2013 - Present
QuadGraphics May 2011 - April 2013
Mary Kay Inc. June 2009 - December 2012
Diversey Inc April 2009 - April 2010
Outsourcing Solutions, Inc. 2004 - 2008
Skills
Accounting, Financial Analysis, Excel, SOX, Account payable, Intercompany..., Intercompany Accounts, Elimination, Account Reconciliation, Accounts Payable, Sarbanes-Oxley Act, Public Speaking, Finance, Financial Reporting, Financial Statements, Accruals, Bank Reconciliation, General Ledger, Financial Accounting, Microsoft Office, PowerPoint, Auditing, Department Budgeting, Planning Budgeting &..., Client Billing, Accounts Receivable, Recruiting, Cost Accounting, Sarbanes-Oxley, Payroll, US GAAP, Journal Entries, GAAP, Spreadsheets, Hyperion Enterprise, Cash Flow, Forecasting, Internal Controls, Fixed Assets, Consolidation, Revenue Recognition, Hyperion HFM, Financial Audits, Microsoft Excel, Process Improvement, Leadership, Management, Budgets, Variance Analysis
Education
Cardinal Stritch University 2008 — 2011
M.B.A., Business
Ottawa University 2004 — 2007
BA, Accounting & Business Administration
Waukesha County Technical College 2001 — 2004
AAS, Accounting
US Bank July 2008 - Present
OSI June 1985 - July 2008
Transworld Systems 2001 - 2008
Outsourcing Solutions, Inc 1996 - 2008
Skills
Process Improvement, Call Center, Business Analysis, Call Centers, Cross-functional Team..., Credit, Vendor Management, Visio, Team Leadership, Banking, CRM, Risk Management, Analysis, Software Documentation, SDLC, Business Process..., Management, Customer Service, Team Building
Education
Cardinal Stritch University
Mecosta Osceola Career Center October 2014 - Present
Mecosta Osceola ISD November 2005 - Present
Morton Township Fire/Rescue June 2010 - Present
Mecosta Osceola Crisis Response Team 2010 - Present
Outsourcing Solutions Inc November 2002 - May 2010
Mecosta Osceola ISD August 2000 - November 2005
Skills
Curriculum Development, Teaching, Staff Development, Training, Educational Technology, Literacy, Public Speaking, Classroom, Curriculum Design, Lesson Planning, Microsoft Office, Tutoring, Educational Leadership, Instructional Design, Higher Education
Education
Ferris State University
Associate of Arts and Sciences (AAS)
Mecosta County EMS 2012 — 2013
License, Emergency Medical Technician
Department of Veterans Affairs February 2014 - Present
Vanderbilt University Medical Center February 2012 - February 2014
Cybera August 2011 - January 2012
ICA August 2010 - August 2011
Outsourcing Solutions Inc October 2009 - June 2010
Best Buy Geek Squad July 2009 - October 2009
US Navy June 2000 - August 2009
US Navy June 2000 - August 2009
Skills
Network Administration, Computer Hardware, Microsoft Office, Mac OS X, Desktop Support, Printers, System Administration, Active Directory, Troubleshooting, XP, Windows Server 2003, Servers, Routers, Windows Server, Windows, Software Installation, Customer Service, VPN, VoIP, Hardware, Problem Solving, Operating Systems, Outlook, WAN, Windows 7, Technical Support, Cisco Technologies, Network Security, Security, Software Documentation, Networking, TCP/IP, Microsoft Exchange, LAN-WAN, Switches, DNS, SharePoint, Laptops, Antivirus, Help Desk Support, IIS, VMware, Disaster Recovery, Wireless, DHCP, Firewalls, Wireless Networking, Information Technology, Computer Security, IT Management
Education
University of Phoenix 2009 — 2011
Masters, Information Systems
University of Phoenix 2004 — 2009
Bachelors of Science, Information Technology
Oakland High
Oakland High
Yardi / Formally a division of ista North America May 2012 - Present
Ista- North America June 2009 - May 2012
Ista- North America June 2008 - June 2009
Thompson - Walton Associates November 2004 - December 2008
Thompson - Walton Associates August 2004 - December 2008
Outsourcing Solutions, INC January 2000 - November 2005
Skills
Excel, Sage Pro, Microsoft Office, 10 Key, SAP R/3, Accounts Receivable, Account Reconciliation, Account Retention, Accounting Research, Attention To Detail, Collections, Billing, Real Estate, Property Management, Notary Public, Attitude, Staff Training, Invoicing, Microsoft Excel, Financial Analysis, Forecasting, SAP, Accounting, Financial Accounting, Management, Bank Reconciliation, Cash Management, Customer Retention, Budgets, Outlook, Accounts Payable, Process Improvement, Auditing
Education
American InterContinental University 2012 — 2014
Bachelor's degree, Accounting, A
Anderson University (SC)
University of Phoenix
Bachelor, Accounting;
Thermo Fisher Scientific May 2012 - December 2012
Thermo Fisher Scientific September 2011 - May 2012
FedEx Services August 2006 - August 2011
Outsourcing Solutions Inc May 2003 - July 2004
Skills
Logistics, B2B Marketing, Leadership, Sales Operations, Sales, Team Building, Forecasting, Cold Calling, Training, Salesforce.com, CRM, Sales Process, Management, Marketing, Contract Negotiation, Account Management, Negotiation, Strategic Planning, Inventory Management, Microsoft Office, Microsoft Excel, New Business Development, Supply Chain, Customer Service, Process Improvement
Education
Robert Morris University 2014 — 2016
Bachelor’s Degree, Mechanical Engineering
Waynesburg University 2007 — 2009
Masters, Business
Robert Morris University 2004 — 2006
Bachelors, Business Administration
Pittsburgh Technical Institute 2002 — 2004
Associates, Marketing
NCO Group November 2011 - Present
NCO Group 1993 - February 2012
Outsourcing Solutions, Inc. 1999 - 2009
Pacific Health Dimensions 1991 - 1993
Skills
Vendor Management, Process Improvement, Call Centers, Team Building, Talent Acquisition, Management, Training, Strategic Planning, Revenue Cycle Management, Project Management, Operations Management, Revenue Forecasting, Healthcare Analytics, Reporting & Analysis, Workflow Management
Education
California State University-Northridge 2006 — 2008
BS, Finance
College of the Canyons 2004 — 2006
Associate of Arts, Social Science
NCO Financial Systems July 2000 - Present
Outsourcing Solutions, Inc. June 1996 - July 2000
Dun & Bradstreet July 1987 - June 1996
Skills
Call Center, Workforce Management, Operations Management, BPO, Process Improvement, Call Centers, Vendor Management, Performance Management, Telecommunications, Customer Satisfaction, Outsourcing, Customer Experience, Team Building, Customer Retention, CRM, Executive Management, Leadership, Cross-functional Team...
Education
Indiana University of Pennsylvania
Indiana University of Pennsylvania, Indiana, PA
B.S. Business Management
APC Integrated Services Group, Inc. October 2000 - Present
Abstrakt Marketing Group November 2009 - Present
StreamSearch.com January 2000 - December 2000
Outsourcing Solutions, Inc. July 1997 - December 1999
Ernst & Young September 1993 - July 1997
Education
University of Missouri-Columbia, College of Business 1989 — 1993
BS Accounting, Accounting
United Seating & Mobility (dba Numotion) June 2011 - April 2014
Smurfit February 2009 - May 2011
Outsourcing Solutions Inc. December 1997 - May 2008
DIMAC Marketing Corporation September 1990 - December 1997
Education
St. Mary's University 1975 — 1979
BBA, Accounting
Mobile Messenger June 2009 - January 2011
Mobile Messenger August 2007 - June 2009
School Loans Corp January 2006 - August 2007
Outsourcing Solutions Inc July 2001 - January 2002
Sears Credit January 2000 - January 2001
Skills
Mobile Devices, Mobile Advertising, Mobile Marketing, Mobile Applications, Salesforce.com, Call Center, Telecommunications, Troubleshooting, Digital Marketing, Customer Service, Windows, SMS, Training, Management, Call Centers, Customer Satisfaction, Product Management, Wireless
Education
Fresno City College 1995 — 1997
some college, Business Administration
BNY Mellon October 2014 - Present
Highmark August 2013 - May 2014
Highmark November 2011 - August 2013
Highmark May 2008 - November 2011
Outsourcing Solutions, Inc. May 2000 - April 2007
Milliken & Company November 1996 - June 1999
Corning Incorporated October 1995 - September 1996
Milliken & Company October 1994 - September 1995
Martin Marietta Corporation January 1994 - September 1994
Skills
SDLC, Software Development, Requirements Analysis, Process Improvement, Business Analysis, Requirements Gathering, Visio, Agile Methodologies, Software Project..., SharePoint, Databases, Integration, Testing, Systems Analysis, SQL, Access, Project Management, Microsoft SQL Server, Scrum, User Acceptance Testing, ITIL, Waterfall, Team Leadership, COBOL, Cross-functional Team..., T-SQL, Training, Analysis, Business Intelligence
Education
State University of New York Institute of Technology at Utica/Rome
B.S., Computer Information Science
World Overcomers Ministries March 2001 - March 2012
WORLD OVERCOMERS MINISTRIES, INC March 2001 - March 2012
OUTSOURCING SOLUTIONS, INC January 1996 - January 2001
Skills
Event Planning, Event Management, Marketing, Social Media, Fundraising, Marketing Communications, Public Speaking, Social Media Marketing, Research
Education
Queensborough Community College
Business Administration, Marketing
Johnson County Wastewater September 2004 - Present
Outsourcing Solutions Inc. September 2002 - June 2003
Hunkeler Eye Centers February 1998 - September 2002
Skills
Customer Service, Process Improvement, Microsoft Office, Microsoft Excel, Project Management, Change Management, Team Building, Call Center, Microsoft Word, Team Leadership, Budgets, Operations Management
Education
Kansas City Kansas Community College 1983 — 1985
Ricoh Americas Corporation June 2013 - Present
Creek Casino Montgomery June 2008 - February 2011
LiveOps Virtual Call Center June 2007 - June 2008
Outsourcing Solutions Inc August 2005 - June 2007
Skills
Customer Service, Word, Outlook, Promotions, Advertising, Customer Relations, Quality Assurance, Supervisory Skills
Education
Auburn University at Montgomery 1999 — 2003
Bachelor's degree, Mass Communication
University of Alabama 1997 — 1999
E-Tax December 2011 - Present
Outsourcing Solutions, Inc. January 2010 - September 2010
Fast Tax Solutions, Inc January 2009 - April 2009
Education
Universidad de Puerto Rico 2003 — 2007
Bachillerato Administracion de Empresas, Contabilidad
American Management Association May 2012 - Present
Atradius Trade Credit 2007 - 2010
Outsourcing Solutions, Inc. 2001 - 2007
Nationwide Credit, Inc 1984 - 2001
Skills
Organic & New Business..., Strategic Planning, P & L Management, Client Relations /..., Domestic & Global..., Joint Ventures &..., Workflow /Process..., Training & Professional..., Key Account Management, TeleSales, Financial Analysis, Marketing, Skill Development, Administrative Support, Cultivating Leadership..., New Business Development, Sales, Account Management, P&L Management, Telemarketing, Leadership, Leadership Development, Business Development, EBITDA Growth, EBITDA, Market Research, Coaching, Selling, Salesforce.com, Sales Process, Team Leadership, Customer Service, Team Building, Training, Management, CRM, Lead Generation, Business Planning, Sales Management
Education
Champlain College 1981 — 1983
Associate of Science (A.S.), Computer Science
AuSable Valley Central School
Diploma, Business Administration and Management, General
Easter Seals North Georgia July 2005 - Present
Outsourcing Solutions, Inc. January 2000 - July 2005
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Community Outreach, Coaching and Monitoring, Outlook, Team Building, Leadership, Software Documentation, Budgets, Public Speaking, Training
Education
Eastern Michigan University
Bachelor of Science (BS), Psychology
Troy State University
Elephant Group 2008 - Present
Outsourcing Solutions, Inc. August 1997 - August 2006
Skills
Strategic Planning, Social Media, Customer Service, New Business Development, Account Management, Sales Management, Microsoft Office, Project Management, Sales, Lead Generation, Direct Marketing, Customer Acquisition, Email Marketing, Salesforce.com, CRM, Customer Retention, Marketing, Call Centers, B2B, E-commerce, Social Media Marketing, Leadership, Team Building, Sales Operations, Management, Direct Sales, Business Development, Mobile Marketing, Team Leadership, Product Management, Strategic Partnerships, Cold Calling, Product Marketing, Customer Satisfaction, Vendor Management, Training, PPC, Affiliate Marketing, Budgets, Cross-functional Team..., Contract Negotiation, Business Strategy, Telecommunications, Recruiting, Customer Experience, Sales Process, Operations Management, Process Improvement, Forecasting, Contact Center...
Education
Middlesex County College
Essense of Australia April 2015 - Present
US Bank 2013 - 2014
SquareTwo Financial March 2011 - March 2013
YRC Worldwide, Inc. October 2002 - February 2010
Asset Management Outsourcing January 2000 - October 2001
Outsourcing Solutions, Inc May 1993 - June 1999
Skills
Credit, Credit Cards, Process Improvement, Call Centers, Human Resources, Customer Service, Collections, Talent Management, Talent Acquisition, Talent Developer, Process Management, Business Process..., Leading Organizational..., Call Center Development, Call center start-up, A/R collections, Distressed Debt, Project Management, Invoicing, Transportation, Freight Payment, Credit Management, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Office 2007, MS Excel Pivot Tables, Customer Oriented, Team Building, Skip Tracing, Accounting, Business Analysis, Account Management, Quality Auditing, System Testing, Compliance, Employee Relations, Change Management, Risk Management, Operations Management, Management, Leadership
Education
MidAmerica Nazarene University
Bachelor's degree, Management and Human Resources
StoneRiver September 2013 - Present
StoneRiver September 2008 - August 2013
Outsourcing Solutions Inc. September 1999 - August 2008
Extendicare Health Services, Inc. May 1994 - September 1999
Extendicare Health Services, Inc. February 1992 - May 1994
Skills
CPA, Accounting, Financial Analysis, Financial Reporting, Budgets, Forecasting, Journal Entries, Monthly Closing, General Ledger, Account Reconciliation, Accounts Payable, Microsoft Excel, Fixed Assets, Microsoft Word, Oracle, SAP
Education
Miami University
Bachelor of Science (BS), Accounting