PAETEC/Windstream Company
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PAETEC/Windstream Employees
Adapt Courseware February 2012 - October 2013
PAETEC/Windstream July 2011 - February 2012
PAETEC January 2008 - July 2011
PAETEC July 2005 - January 2008
PAETEC October 2001 - December 2006
PAETEC December 2000 - July 2005
SUNY Geneseo August 1997 - December 2000
Skills
Microsoft Office, Public Speaking, SQL, Gap Analysis, Documentation, Training, Telecommunications, Software Documentation, Databases, Leadership, Data Analysis, Project Management, Customer Service, Management, Business Process, Account Management, Project Planning, Requirements Gathering, Business Intelligence, Troubleshooting, Software Quality..., CRM, Strategy, Product Management, Enterprise Software, Software Development, Software Project..., Start-ups, Call Centers, Telephony, Telecom Expense..., Telecommunications..., Process Improvement, Business Process..., Process Management, Small Business, Product Development, Iso 9000, Professional Services, ITIL v3 Foundations...
Education
Rochester Institute of Technology 2004 — 2007
MS, Telecommunications Engineering Technology
State University of New York College at Geneseo 1997 — 2001
BS, Elementary Education
PAETEC/Windstream 2010 - February 2012
Cavalier Telephone 2007 - 2010
Talk America 2006 - 2007
Network Telephone Corporation 1999 - 2005
Florida Public Service Commission 1976 - 1996
Skills
Legislative Relations, Regulations, Telecommunications, Legislation, Strategic Planning, Regulatory Affairs, Management, Program Management, MPLS, VoIP, Broadband, Ethernet, Wireless, Managed Services, Telephony, DSL, Contract Negotiation, Vendor Management, Unified Communications, T1
Education
Florida State University 1973 — 1976
Bachelor of Arts, Cum Laude, English
PAETEC/Windstream September 2002 - Present
Skills
Managed Services, Solution Selling, Unified Communications, VoIP, MPLS, Direct Sales, Co-location, SIP Trunking, Cloud Computing, SaaS, Ethernet, Data Center, SIP, T1, Call Centers, Hosted Services, CRM, WAN, Metro Ethernet, PRI, Long Distance, Network Design
Education
State University of New York College at Oneonta 1986 — 1989
Bachelor of Science. Business Administration and Management
Windstream Communications October 2012 - Present
WINDSTREAM October 2012 - Present
Baker & Taylor 2013 - 2014
Baker & Taylor 2013 - 2014
Windstream Communications October 2010 - October 2012
PAETEC/WINDSTREAM October 2010 - October 2012
PAETEC June 2010 - October 2010
PAETEC June 2010 - October 2010
Boston Market August 2007 - September 2010
Party City August 2004 - March 2007
Skills
Sales, Customer Service, Service Coordination, Customer Support, Customer Satisfaction, Customer Insight, Telecommunications..., Billing Systems
Education
Monroe Community College 2005 — 2007
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Rush Henrietta 2000 — 2005
high school diploma
Henrietta Senior High School
High School diploma
Monroe Community College
Associates Degree, Liberal Arts and Science
AVI-SPL September 2014 - Present
Vidyo June 2011 - September 2014
PAETEC/Windstream April 2010 - June 2011
Premiere Global Services July 2006 - April 2009
AT&T August 2001 - July 2006
Cable & Wireless August 1996 - August 2001
Skills
Solution Selling, VoIP, SaaS, Strategic Partnerships, Enterprise Software, Telecommunications, Direct Sales, Channel Partners, Account Management, Business Development, CRM, Channel, Channel Sales, Co-location, Cisco Technologies, Cloud Computing, Customer Retention, Customer Satisfaction, Data Center
Education
Bloomsburg University of Pennsylvania
Bachelor of Arts (B.A.)
Conestoga High school
Conestoga High school
Evatran January 2015 - Present
Frontier Communications February 2012 - February 2014
PAETEC/Windstream December 2010 - February 2012
Cavalier Telephone December 2009 - December 2010
Cavalier Telephone January 2008 - December 2009
Cavalier Telephone March 2005 - March 2008
Cavalier Telephone November 2003 - March 2005
Cavalier Telephone October 2001 - November 2003
Skills
Sales Management, Direct Sales, Co-location, Cloud Computing, Solution Selling, Leadership, Sales, Budgets, Customer Retention, Telecommunications, VoIP, Management, Managed Services, Telephony, MPLS, Unified Communications, IP, Contract Negotiation, Product Marketing, Enterprise Software, Sales Process, Selling, Call Centers, Vendor Management, Sales Operations, Salesforce.com, Strategic Partnerships, Account Management, SaaS, Wireless, Data Center, Professional Services, Ethernet, Optical Fiber, SIP Trunking, Product Management, SIP, Broadband, Channel Partners, Customer Experience, T1, Networking, PRI
Education
The College of William and Mary - The Mason School of Business 1984 — 1988
BBA, Business
Time Warner Cable Business Class August 2012 - Present
PAETEC/Windstream December 2010 - January 2013
Optimum Lightpath September 2006 - November 2010
Cablevision September 2006 - November 2010
Reliable Voice & Data July 1994 - September 2006
Skills
Co-location, MPLS, SIP Trunking, Solution Selling, Hosted Services, Managed Services, Ethernet, Metro Ethernet, IP, Channel, Telecommunications, WAN, Telephony, Unified Communications, SIP, VoIP, Data Center, PRI, T1, Wireless, Internet Services, Direct Sales, Strategic Partnerships, Call Centers, Selling, LAN-WAN, Fiber Optics, Broadband, Long Distance, Sales Process, Avaya, Private Line, Dark Fiber, Optical Fiber, Network Design, Channel Partners, Carriers, Salesforce.com, Sales Engineering, Video Conferencing, DWDM, Cloud Computing, SaaS, Cisco Technologies, DSL, Professional Services, IP PBX, Networking, MPLS VPN, DS3
Education
Farmingdale State College
Dayforce August 2012 - Present
PAETEC/Windstream September 2011 - August 2012
RedPrairie June 2008 - August 2011
Education
Georgia Institute of Technology 2003 — 2008
Bachelor of Science in Industrial Engineering, Industrial and Systems Engineering, Quality Control, Film and Film Editing
Monroe 2 Boces February 2014 - Present
PAETEC/Windstream September 2006 - January 2014
Skills
Customer Service, Leadership, Microsoft Office, Public Speaking, Security, Telecommunications
Education
Walden University 2008 — 2010
Masters PA, Public Administration
Nazareth College 1999 — 2001
MS Education, Education
Duquesne University 1990 — 1994
BA History, History
Windstream Communications June 2012 - Present
PAETEC/Windstream June 2009 - June 2012
PAETEC October 2006 - June 2009
McLeodUSA/PAETEC April 2002 - October 2006
WorldCom October 1997 - January 2002
Skills
MS Office Suite, Executive Reporting, Project Implementation, Customer Relations, Negotiation, Problem Solving, Contract Negotiation, Excel, Strategic Planning, Microsoft Office, Planning, TDM, Vendor Management, Ethernet, Business Analysis, Process Improvement, Vendor Relations, Telecommunications, Customer Service, Billing, Service Delivery, Contract Negotiations, Forecasting, Inventory Management, Program Management, Cross-functional Team..., Sales Support, Team Building, Analysis, Team Leadership, Telephony, Operations Management, Business Process, Provisioning, Purchasing, Microsoft Excel, MPLS, Training, T1, Project Planning, Management, Metro Ethernet
Education
University of Oklahoma
Bachelor of Arts, Liberal Studies
Wells Fargo Bank November 2012 - Present
Venture Group Enterprises Inc February 2007 - May 2011
Dialog Telecommunications August 2003 - February 2007
Paetec/Windstream July 1999 - November 2002
Alltel/Windstream February 1986 - July 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft SQL, QuickBooks, Human Resources, Microsoft SQL Server, Recruiting, Training, SDLC, Program Management, Management, Team Leadership, Vendor Management, Business Analysis, Requirements Gathering, MS Project, Employee Relations, Telecommunications, Leadership, Team Management, VoIP, Databases, Software Documentation, Visio, Process Improvement, Networking, Cross-functional Team..., Contract Management, Quality Assurance
Education
Central Piedmont Community College 2012 — 2012
Midview High School 1968 — 1972
Diploma, Business office administration