PCCW Teleservices
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PCCW Teleservices Employees
Employee
Years
Job
Industry
Mindy Cubrich Mindy Cubrich's PCCW Teleservices Experience March 2007 - November 2011
Job Director Operations at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK April 2015 - Present
Advanced Call Center Technologies June 2013 - April 2015
AAA Life 2011 - 2012
PCCW Teleservices March 2007 - November 2011
Sitel November 1991 - April 2007
Skills
Customer Experience, Operations Management, Staff Development, Outsourcing, Workforce Management, CRM, Call Center, Call Center Development, Project Management, Performance Management, Forecasting, P&L Responsibility, BPO, Income Statement, Inbound Marketing, Call Centers, Training, Account Management, Process Improvement, Coaching, Leadership, Management, Team Building, Customer Satisfaction, Contact Centers, P&L Management, Analytics, Sales, Quality Assurance, Customer Retention, P&L
Education
University of Nebraska at Omaha
Business Administration/Marketing
STARTEK April 2015 - Present
Advanced Call Center Technologies June 2013 - April 2015
AAA Life 2011 - 2012
PCCW Teleservices March 2007 - November 2011
Sitel November 1991 - April 2007
Skills
Customer Experience, Operations Management, Staff Development, Outsourcing, Workforce Management, CRM, Call Center, Call Center Development, Project Management, Performance Management, Forecasting, P&L Responsibility, BPO, Income Statement, Inbound Marketing, Call Centers, Training, Account Management, Process Improvement, Coaching, Leadership, Management, Team Building, Customer Satisfaction, Contact Centers, P&L Management, Analytics, Sales, Quality Assurance, Customer Retention, P&L
Education
University of Nebraska at Omaha
Business Administration/Marketing
Yongzhao (Joel) Huang Yongzhao (Joel) Huang's PCCW Teleservices Experience July 2004 - June 2005
Job Systems Enginner
Industry Information Technology and Services
Experience
BitsOfCode Software Systems, Inc. August 2013 - Present
Dell June 2011 - February 2013
SinoBest Information Technology Ltd. June 2009 - June 2010
Sun Microsystems June 2006 - June 2009
Quantum June 2005 - June 2006
PCCW Teleservices July 2004 - June 2005
IBM February 2001 - June 2004
Skynet Corp. April 2000 - February 2001
CSC October 1998 - April 2000
PCI Group December 1995 - August 1998
Skills
Virtualization, VMware, Storage, ITIL, Data Center, Cloud Computing, Servers, Disaster Recovery, Windows Server, Storage Area Networks, Active Directory, Solution Architecture, Enterprise Architecture, IT Service Management, Unix, Linux, Solaris, AIX, Cisco Certified, MCSA, MCITP, CCNA, ADIC, IBM Servers, IBM Certified, Windows 7, Microsoft Technologies, Hyper-V, IBM AIX, SAN
Education
Houston Community College 2013 — 2014
Communication, General, 4th, 5th, Advisory 1st
University of Petroleum (Beijing) 2004 — 2007
Bachelor's degree, Computer Science
Guangzhou University 1988 — 1992
Associate's degree, Electronic and Information Engineering
BitsOfCode Software Systems, Inc. August 2013 - Present
Dell June 2011 - February 2013
SinoBest Information Technology Ltd. June 2009 - June 2010
Sun Microsystems June 2006 - June 2009
Quantum June 2005 - June 2006
PCCW Teleservices July 2004 - June 2005
IBM February 2001 - June 2004
Skynet Corp. April 2000 - February 2001
CSC October 1998 - April 2000
PCI Group December 1995 - August 1998
Skills
Virtualization, VMware, Storage, ITIL, Data Center, Cloud Computing, Servers, Disaster Recovery, Windows Server, Storage Area Networks, Active Directory, Solution Architecture, Enterprise Architecture, IT Service Management, Unix, Linux, Solaris, AIX, Cisco Certified, MCSA, MCITP, CCNA, ADIC, IBM Servers, IBM Certified, Windows 7, Microsoft Technologies, Hyper-V, IBM AIX, SAN
Education
Houston Community College 2013 — 2014
Communication, General, 4th, 5th, Advisory 1st
University of Petroleum (Beijing) 2004 — 2007
Bachelor's degree, Computer Science
Guangzhou University 1988 — 1992
Associate's degree, Electronic and Information Engineering
Matthew Walczyk Matthew Walczyk's PCCW Teleservices Experience March 2012 - Present
Job Systems Intern at Sandhills Publishing
Industry Outsourcing/Offshoring
Experience
Sandhills Publishing October 2014 - Present
PCCW Teleservices March 2012 - Present
PCCW Teleservices December 2009 - March 2012
PCCW Teleservices March 2003 - December 2009
PCCW Teleservices June 2001 - March 2003
Skills
Visual Basic, ASP.NET, Java, JSP, CSS, JavaScript, C#, Call Centers, Customer Satisfaction, Customer Experience, Call Center Development, BPO, CRM, Business Development, Team Management, Sales, Telemarketing, Customer Service, Workforce Management, HTML 5, Vendor Management, Call Center, Account Management, Sales Management, Management
Education
Southeast Community College 2013 — 2015
Associate of Arts and Sciences (AAS), Computer Information Technology, In progress
Lincoln Southeast Highschool 1996 — 2000
Sandhills Publishing October 2014 - Present
PCCW Teleservices March 2012 - Present
PCCW Teleservices December 2009 - March 2012
PCCW Teleservices March 2003 - December 2009
PCCW Teleservices June 2001 - March 2003
Skills
Visual Basic, ASP.NET, Java, JSP, CSS, JavaScript, C#, Call Centers, Customer Satisfaction, Customer Experience, Call Center Development, BPO, CRM, Business Development, Team Management, Sales, Telemarketing, Customer Service, Workforce Management, HTML 5, Vendor Management, Call Center, Account Management, Sales Management, Management
Education
Southeast Community College 2013 — 2015
Associate of Arts and Sciences (AAS), Computer Information Technology, In progress
Lincoln Southeast Highschool 1996 — 2000
Nicholas Sahs Nicholas Sahs's PCCW Teleservices Experience December 2004 - July 2013
Job Account Executive at Infogroup
Industry Marketing and Advertising
Experience
Infogroup July 2013 - Present
PCCW Teleservices December 2004 - July 2013
Education
University of Nebraska-Lincoln 2010 — 2012
Bachelor's degree, Marketing
Southeast Community College
Associate's degree, Business Administration
Infogroup July 2013 - Present
PCCW Teleservices December 2004 - July 2013
Education
University of Nebraska-Lincoln 2010 — 2012
Bachelor's degree, Marketing
Southeast Community College
Associate's degree, Business Administration
Anthony Hockenberry Anthony Hockenberry's PCCW Teleservices Experience January 2010 - October 2011
Job Student at Kent State University at Tuscarawas
Industry Design
Experience
Kleen Test Products Corporation January 2014 - Present
Atwood Lake Marina September 2013 - November 2013
Mancan August 2012 - October 2013
Walmart October 2011 - May 2012
PCCW Teleservices January 2010 - October 2011
Skills
Leadership, Quality Assurance, Customer Service, Restaurants, Manufacturing, Customer Experience, Customer Satisfaction, Call Centers, Teamwork, Microsoft Excel
Education
Kent State University at Tuscarawas 2013 — 2017
Kleen Test Products Corporation January 2014 - Present
Atwood Lake Marina September 2013 - November 2013
Mancan August 2012 - October 2013
Walmart October 2011 - May 2012
PCCW Teleservices January 2010 - October 2011
Skills
Leadership, Quality Assurance, Customer Service, Restaurants, Manufacturing, Customer Experience, Customer Satisfaction, Call Centers, Teamwork, Microsoft Excel
Education
Kent State University at Tuscarawas 2013 — 2017
zhengbin Jiang zhengbin Jiang's PCCW Teleservices Experience July 2007 - May 2009
Job IT system&network administrator
Industry Information Technology and Services
Experience
Partners In Credit Inc. October 2014 - Present
Aspect Software June 2010 - July 2014
Capgemini May 2009 - June 2010
PCCW Teleservices July 2007 - May 2009
Huawei Enterprise June 2001 - August 2003
Skills
IVR, PMP, CTI, Pre-sales, Microsoft Certified..., Cisco Certified Network..., vmware certified..., HP-UNIX Administrator, Linux System..., Avaya call center..., Genesys call center..., Huawei call center..., CCNA, Integration, VMware, CRM, Operating Systems, Networking, Call Centers, Solution Architecture, Unified Communications, VoIP, DNS, IP, Cloud Computing, Microsoft SQL Server, SaaS, Technical Support, Telecommunications, DHCP, VPN, Active Directory
Education
University of Chinese Academy of Sciences 2003 — 2006
Master's Degree, Computer Software Engineering
Partners In Credit Inc. October 2014 - Present
Aspect Software June 2010 - July 2014
Capgemini May 2009 - June 2010
PCCW Teleservices July 2007 - May 2009
Huawei Enterprise June 2001 - August 2003
Skills
IVR, PMP, CTI, Pre-sales, Microsoft Certified..., Cisco Certified Network..., vmware certified..., HP-UNIX Administrator, Linux System..., Avaya call center..., Genesys call center..., Huawei call center..., CCNA, Integration, VMware, CRM, Operating Systems, Networking, Call Centers, Solution Architecture, Unified Communications, VoIP, DNS, IP, Cloud Computing, Microsoft SQL Server, SaaS, Technical Support, Telecommunications, DHCP, VPN, Active Directory
Education
University of Chinese Academy of Sciences 2003 — 2006
Master's Degree, Computer Software Engineering
Mallory Horne Mallory Horne's PCCW Teleservices Experience October 2012 - August 2013
Job Customer Service Representative at PCCW Teleservices
Industry Mechanical or Industrial Engineering
Experience
PCCW Teleservices October 2012 - August 2013
Skills
Mechanical Engineering, AutoCAD, Kinematics, Mechanism Design
Education
Columbus State Community College 2012 — 2015
Associate of Applied Science, Mechanical Engineering
PCCW Teleservices October 2012 - August 2013
Skills
Mechanical Engineering, AutoCAD, Kinematics, Mechanism Design
Education
Columbus State Community College 2012 — 2015
Associate of Applied Science, Mechanical Engineering
Dave Shapiro Dave Shapiro's PCCW Teleservices Experience October 2014 - Present
Job President at PCCW Teleservices
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices October 2014 - Present
Dialogue Marketing February 2011 - October 2014
Influent/PCCW Teleservices March 2010 - February 2011
PremierBPO January 2005 - March 2010
Minacs 2004 - 2004
Georgeson Shareholder Communications August 2000 - 2003
Source One Communications 1995 - 2003
Ruppman Marketing 1989 - 1995
Enablyx 1988 - 1989
Skills
Call Center, Global Sourcing, Business Process..., BPO, Start-ups, Outsourcing, CRM, New Business Development, Recruiting, Call Centers, Process Improvement, Solution Selling, Customer Satisfaction, Customer Experience, B2B, Sales Process, Telemarketing, Strategic Planning, Marketing, Project Management, Sales, Selling, Account Management, Leadership, Direct Sales, Team Building, Sales Operations, Operations Management, Strategy, Business Development, Management, Strategic Partnerships, Sales Management, Training, SaaS, Cross-functional Team..., Vendor Management, Customer Retention, Contract Negotiation, Budgets, Lead Generation, Salesforce.com, Entrepreneurship, Product Management, Contact Centers, P&L Management, Analysis, Workforce Management, Telecommunications, Team Leadership
Education
Bethany College 1977 — 1981
BA
PCCW Teleservices October 2014 - Present
Dialogue Marketing February 2011 - October 2014
Influent/PCCW Teleservices March 2010 - February 2011
PremierBPO January 2005 - March 2010
Minacs 2004 - 2004
Georgeson Shareholder Communications August 2000 - 2003
Source One Communications 1995 - 2003
Ruppman Marketing 1989 - 1995
Enablyx 1988 - 1989
Skills
Call Center, Global Sourcing, Business Process..., BPO, Start-ups, Outsourcing, CRM, New Business Development, Recruiting, Call Centers, Process Improvement, Solution Selling, Customer Satisfaction, Customer Experience, B2B, Sales Process, Telemarketing, Strategic Planning, Marketing, Project Management, Sales, Selling, Account Management, Leadership, Direct Sales, Team Building, Sales Operations, Operations Management, Strategy, Business Development, Management, Strategic Partnerships, Sales Management, Training, SaaS, Cross-functional Team..., Vendor Management, Customer Retention, Contract Negotiation, Budgets, Lead Generation, Salesforce.com, Entrepreneurship, Product Management, Contact Centers, P&L Management, Analysis, Workforce Management, Telecommunications, Team Leadership
Education
Bethany College 1977 — 1981
BA
SANDY MURPHY SANDY MURPHY's PCCW Teleservices Experience March 2011 - Present
Job Speaking YOUR Brand & Delivering Exceptional Customer Experiences
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices March 2011 - Present
PCCW Teleservices December 2004 - Present
PCCW Teleservices September 2008 - March 2011
PCCW Teleservices August 2006 - September 2008
PCCW Teleservices May 2005 - August 2006
PCCW Teleservices December 2004 - May 2005
Skills
New Business Development, Prospecting, Appointment Setting, Email Marketing, Cold Calling, Internet Research, Social Networking, Quality Assurance, Office Administration, Appointment Generation, Lead Generation, Marketing Research, Personnel Recruiting, Microsoft Office, Salesforce.com, Contact Center..., Sales, Call Center, Telemarketing, CISP, Online Research, Call Centers, Account Management, Business Development, CRM, Setting Appointments, B2B, Team Management, Sales Process, Training, Personnel Selection, Sales Management, Marketing, Networking, Customer Experience, Recruiting, Contact Centers, Inbound Marketing, Customer Retention, Call Center Development, BPO, Customer Satisfaction, Customer Acquisition, Management, Outsourcing
Education
Le Cordon Bleu Institute of Culinary Arts-Pittsburgh 2001 — 2003
Associates, Culinary Arts
PCCW Teleservices March 2011 - Present
PCCW Teleservices December 2004 - Present
PCCW Teleservices September 2008 - March 2011
PCCW Teleservices August 2006 - September 2008
PCCW Teleservices May 2005 - August 2006
PCCW Teleservices December 2004 - May 2005
Skills
New Business Development, Prospecting, Appointment Setting, Email Marketing, Cold Calling, Internet Research, Social Networking, Quality Assurance, Office Administration, Appointment Generation, Lead Generation, Marketing Research, Personnel Recruiting, Microsoft Office, Salesforce.com, Contact Center..., Sales, Call Center, Telemarketing, CISP, Online Research, Call Centers, Account Management, Business Development, CRM, Setting Appointments, B2B, Team Management, Sales Process, Training, Personnel Selection, Sales Management, Marketing, Networking, Customer Experience, Recruiting, Contact Centers, Inbound Marketing, Customer Retention, Call Center Development, BPO, Customer Satisfaction, Customer Acquisition, Management, Outsourcing
Education
Le Cordon Bleu Institute of Culinary Arts-Pittsburgh 2001 — 2003
Associates, Culinary Arts
Christian Wadsworth Christian Wadsworth's PCCW Teleservices Experience February 2002 - June 2010
Job Accounting Technician at Whirlpool Corporation
Industry Consumer Goods
Experience
Whirlpool Corporation April 2013 - Present
Noguska LLC June 2010 - April 2013
PCCW Teleservices February 2002 - June 2010
Skills
Accounting, Quality Assurance, Management, Sales, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Office Administration, Public Speaking, Training, Leadership, Customer Service, Teamwork, Team-oriented, Team Leadership, Editing, Call Centers, Accounts Receivable, Project Management, Strategic Planning, Team Building, Process Improvement, Business Strategy
Education
Tiffin University 2012 — 2015
Master of Business Administration (MBA), Finance, GPA 4.0
Tiffin University 2007 — 2009
Bachelor of Business Administration (BBA), Accounting, GPA 3.42
Terra State Community College 2004 — 2007
Transfer Student, General
Whirlpool Corporation April 2013 - Present
Noguska LLC June 2010 - April 2013
PCCW Teleservices February 2002 - June 2010
Skills
Accounting, Quality Assurance, Management, Sales, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Office Administration, Public Speaking, Training, Leadership, Customer Service, Teamwork, Team-oriented, Team Leadership, Editing, Call Centers, Accounts Receivable, Project Management, Strategic Planning, Team Building, Process Improvement, Business Strategy
Education
Tiffin University 2012 — 2015
Master of Business Administration (MBA), Finance, GPA 4.0
Tiffin University 2007 — 2009
Bachelor of Business Administration (BBA), Accounting, GPA 3.42
Terra State Community College 2004 — 2007
Transfer Student, General
Lisa Pia Hall Lisa Pia Hall's PCCW Teleservices Experience 2008 - 2011
Job Executive Vice President | Sales | Marketing | Client Services | Consulting Services at H2SI Consulting
Industry Outsourcing/Offshoring
Experience
H2 Squared Inc (H2SI) January 2002 - Present
Teleperformance January 2014 - April 2015
HGS - Hinduja Global Solutions September 2012 - January 2014
PCCW Teleservices 2008 - 2011
Aradiant Corporation 2002 - 2008
Acqess Technology 2000 - 2002
Additional Experience Includes 1980 - 2000
Skills
Product Development, Strategic Planning, P&L Management, Online Marketing, Market Research, Public Relations, Campaign Management, Partnership Marketing, Retail, International Marketing, Pricing, Market Planning, Analysis, Marketing Strategy, Marketing Communications, Social Media, Promotions, Competitive Analysis, Product Marketing, Direct Marketing, Social Media Marketing, Product Management, Forecasting, B2B, New Business Development, Marketing Management, Planning, Team Building, Marketing Research, Event Management, Media Relations, Market Analysis, Budgeting, E-commerce, Business Planning, Sales Management, Customer Relations, Strategy Development, Business Strategy, Budgets, Leadership, Marketing, Management, Sales, Customer Service, CRM, Cross-functional Team..., Business Development, Outsourcing, Strategy
Education
Brigham Young University
Bachelor’s Degree, Currently enrolled in BYU’s Bachelor of General Studies Program – 87.5 Units Completed, 3.5 GPA
Brigham Young University
H2 Squared Inc (H2SI) January 2002 - Present
Teleperformance January 2014 - April 2015
HGS - Hinduja Global Solutions September 2012 - January 2014
PCCW Teleservices 2008 - 2011
Aradiant Corporation 2002 - 2008
Acqess Technology 2000 - 2002
Additional Experience Includes 1980 - 2000
Skills
Product Development, Strategic Planning, P&L Management, Online Marketing, Market Research, Public Relations, Campaign Management, Partnership Marketing, Retail, International Marketing, Pricing, Market Planning, Analysis, Marketing Strategy, Marketing Communications, Social Media, Promotions, Competitive Analysis, Product Marketing, Direct Marketing, Social Media Marketing, Product Management, Forecasting, B2B, New Business Development, Marketing Management, Planning, Team Building, Marketing Research, Event Management, Media Relations, Market Analysis, Budgeting, E-commerce, Business Planning, Sales Management, Customer Relations, Strategy Development, Business Strategy, Budgets, Leadership, Marketing, Management, Sales, Customer Service, CRM, Cross-functional Team..., Business Development, Outsourcing, Strategy
Education
Brigham Young University
Bachelor’s Degree, Currently enrolled in BYU’s Bachelor of General Studies Program – 87.5 Units Completed, 3.5 GPA
Brigham Young University
William Knott William Knott's PCCW Teleservices Experience May 2011 - April 2012
Job State Director at Family Heritage Life
Industry Insurance
Experience
Family Heritage Life Insurance Company of America September 2015 - Present
Chrysler Dodge Jeep Ram lincoln ne January 2015 - August 2015
Anderson Mazda of Lincoln October 2014 - December 2014
Family Heritage Life Insurance Company of America February 2014 - October 2014
PitchBurner October 2012 - January 2013
Southwestern Company May 2012 - August 2012
PCCW Teleservices May 2011 - April 2012
Skills
Direct Sales, Sales Presentations, Sales Management, Cold Calling, Customer Service, Marketing, Marketing Strategy, Sales, Sales Process, Account Management, Market Research, Social Media, Social Media Marketing, Microsoft Office, Microsoft Excel, Team Building, Team Leadership, Public Speaking, Microsoft Word, Leadership, PowerPoint, Marketing Communications, Entrepreneurship, Advertising, Recruiting, Time Management, Training, Coaching, Leadership Development, Building Relationships, Interviews
Education
University of Nebraska-Lincoln 2007 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
Family Heritage Life Insurance Company of America September 2015 - Present
Chrysler Dodge Jeep Ram lincoln ne January 2015 - August 2015
Anderson Mazda of Lincoln October 2014 - December 2014
Family Heritage Life Insurance Company of America February 2014 - October 2014
PitchBurner October 2012 - January 2013
Southwestern Company May 2012 - August 2012
PCCW Teleservices May 2011 - April 2012
Skills
Direct Sales, Sales Presentations, Sales Management, Cold Calling, Customer Service, Marketing, Marketing Strategy, Sales, Sales Process, Account Management, Market Research, Social Media, Social Media Marketing, Microsoft Office, Microsoft Excel, Team Building, Team Leadership, Public Speaking, Microsoft Word, Leadership, PowerPoint, Marketing Communications, Entrepreneurship, Advertising, Recruiting, Time Management, Training, Coaching, Leadership Development, Building Relationships, Interviews
Education
University of Nebraska-Lincoln 2007 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
Spencer Kerr Spencer Kerr's PCCW Teleservices Experience August 2009 - November 2010
Job Operations at Exel
Industry Logistics and Supply Chain
Experience
Exel January 2015 - Present
Fry Foods August 2011 - Present
Fry Foods May 2010 - Present
Exel July 2014 - January 2015
Cheddar's Casual Cafe January 2011 - May 2012
PCCW Teleservices August 2009 - November 2010
Skills
Marketing, Sales, Market Research, Time Management, Teamwork, Customer Service, 営業, タイムマネジメント, チームワーク, Shipping, Receiving, On time loading, Budgeting, Recording hours, Transportation, Carrier contact, Reviews, Interviews, Coaching/Development
Education
University of Findl 2010 — 2014
2014, International Business
University of Findlay 2010 — 2014
Bachelor of Science (BS), International Business, Senior
Exel January 2015 - Present
Fry Foods August 2011 - Present
Fry Foods May 2010 - Present
Exel July 2014 - January 2015
Cheddar's Casual Cafe January 2011 - May 2012
PCCW Teleservices August 2009 - November 2010
Skills
Marketing, Sales, Market Research, Time Management, Teamwork, Customer Service, 営業, タイムマネジメント, チームワーク, Shipping, Receiving, On time loading, Budgeting, Recording hours, Transportation, Carrier contact, Reviews, Interviews, Coaching/Development
Education
University of Findl 2010 — 2014
2014, International Business
University of Findlay 2010 — 2014
Bachelor of Science (BS), International Business, Senior
Heidi Fung Heidi Fung's PCCW Teleservices Experience July 2006 - February 2009
Job Assistant Product Manager at L'Oréal
Industry Consumer Goods
Experience
L'Oréal September 2015 - Present
The Link January 2013 - Present
P&G April 2009 - September 2012
PCCW Teleservices July 2006 - February 2009
Skills
Marketing Management, Trade Marketing, Sales, Marketing, Management, Market Research, Competitive Analysis
Education
The Chinese University of Hong Kong 2013 — 2015
Master of Science (MSc), Marketing
Guangdong University of Business Studies 2002 — 2006
Bachelor of Economics, International Economics and Trade, N/A
L'Oréal September 2015 - Present
The Link January 2013 - Present
P&G April 2009 - September 2012
PCCW Teleservices July 2006 - February 2009
Skills
Marketing Management, Trade Marketing, Sales, Marketing, Management, Market Research, Competitive Analysis
Education
The Chinese University of Hong Kong 2013 — 2015
Master of Science (MSc), Marketing
Guangdong University of Business Studies 2002 — 2006
Bachelor of Economics, International Economics and Trade, N/A
Melanie Jones Melanie Jones's PCCW Teleservices Experience January 2013 - July 2013
Job EVP, Sales and Marketing at ScanMed of Resonance Innovations LLC
Industry Outsourcing/Offshoring
Experience
ScanMed of Resonance Innovations LLC January 2004 - Present
Conduit Global July 2013 - April 2014
PCCW Teleservices January 2013 - July 2013
ACCENT Marketing November 2011 - December 2012
TLC and Associates August 2007 - November 2011
Teleperformance September 2006 - August 2007
Influent June 2004 - September 2006
K & M Marketing February 2002 - June 2004
Financial Marketing Inc. February 2001 - June 2002
Transcom USA 1998 - 2001
Skills
Business Process..., CTI, Marketing Management, Mergers, Entrepreneurship, Telemarketing, BPO, Call Center, Customer Experience, Contact Centers, Outsourcing, Workforce Management, Database Marketing, CRM, Inbound Marketing, Mergers & Acquisitions, Leadership, Call Centers, Strategy, Call Center Development, Vendor Management, IVR, Lead Generation, Business Development, Marketing, Start-ups, Sales, Strategic Partnerships, Telecommunications, Account Management, Salesforce.com, Solution Selling, Customer Acquisition, Customer Retention, Executive Management, Cross-functional Team..., Customer Satisfaction, P&L Management, Sales Process, Sales Operations, SaaS, B2B, Analytics, Operations Management, New Business Development, Direct Sales, Multi-channel Marketing, Process Improvement, Direct Marketing, Competitive Analysis
Education
University of Nebraska-Lincoln
ScanMed of Resonance Innovations LLC January 2004 - Present
Conduit Global July 2013 - April 2014
PCCW Teleservices January 2013 - July 2013
ACCENT Marketing November 2011 - December 2012
TLC and Associates August 2007 - November 2011
Teleperformance September 2006 - August 2007
Influent June 2004 - September 2006
K & M Marketing February 2002 - June 2004
Financial Marketing Inc. February 2001 - June 2002
Transcom USA 1998 - 2001
Skills
Business Process..., CTI, Marketing Management, Mergers, Entrepreneurship, Telemarketing, BPO, Call Center, Customer Experience, Contact Centers, Outsourcing, Workforce Management, Database Marketing, CRM, Inbound Marketing, Mergers & Acquisitions, Leadership, Call Centers, Strategy, Call Center Development, Vendor Management, IVR, Lead Generation, Business Development, Marketing, Start-ups, Sales, Strategic Partnerships, Telecommunications, Account Management, Salesforce.com, Solution Selling, Customer Acquisition, Customer Retention, Executive Management, Cross-functional Team..., Customer Satisfaction, P&L Management, Sales Process, Sales Operations, SaaS, B2B, Analytics, Operations Management, New Business Development, Direct Sales, Multi-channel Marketing, Process Improvement, Direct Marketing, Competitive Analysis
Education
University of Nebraska-Lincoln
Sheyma Salem Sheyma Salem's PCCW Teleservices Experience July 2009 - September 2009
Job Business Administration and Management Degree
Industry Banking
Experience
Union Bank & Trust August 2013 - Present
Union Bank & Trust January 2013 - August 2013
University of Nebraska-Lincoln January 2012 - January 2013
UNION BANK AND TRUST September 2011 - January 2013
TJ Maxx September 2009 - December 2011
PCCW Teleservices July 2009 - September 2009
Skills
Customer Service, Time Management, Data Analysis, Analysis, Access, Sales, Sales Operations, Sales Management, Credit, Loans, Finance, Accounting, PowerPoint, Outlook, Microsoft Office, Microsoft Word, Customer Retention, Financial Reporting, Customer Engagement, Portfolio Management, Risk Management, Loan Origination, Banking, Customer Experience..., Insurance
Education
University of Nebraska-Lincoln 2010 — 2014
Bachelor's Degree, Business Administration and Management
Lincoln Northeast High School 2008 — 2010
4.0 GPA
Union Bank & Trust August 2013 - Present
Union Bank & Trust January 2013 - August 2013
University of Nebraska-Lincoln January 2012 - January 2013
UNION BANK AND TRUST September 2011 - January 2013
TJ Maxx September 2009 - December 2011
PCCW Teleservices July 2009 - September 2009
Skills
Customer Service, Time Management, Data Analysis, Analysis, Access, Sales, Sales Operations, Sales Management, Credit, Loans, Finance, Accounting, PowerPoint, Outlook, Microsoft Office, Microsoft Word, Customer Retention, Financial Reporting, Customer Engagement, Portfolio Management, Risk Management, Loan Origination, Banking, Customer Experience..., Insurance
Education
University of Nebraska-Lincoln 2010 — 2014
Bachelor's Degree, Business Administration and Management
Lincoln Northeast High School 2008 — 2010
4.0 GPA
F William Baldwin F William Baldwin's PCCW Teleservices Experience September 2013 - January 2014
Job Audiobook Narrator at ACX
Industry Broadcast Media
Experience
Self Employed August 2012 - Present
PCCW Teleservices September 2013 - January 2014
Self Employed Voice Over Artist August 2012 - August 2013
IT consultant Self Employed April 2012 - April 2013
The Ohio State University April 2007 - April 2012
UPS September 2003 - August 2006
UPS January 2002 - March 2003
Techneglas Inc August 1995 - July 1999
Verizon January 1986 - January 1992
US Navy June 1975 - June 1979
Skills
Spanish, Multicultural, Multi Tasking, Dedication to work, Friendly Personality, Loyal, Well Travelled, Solution Focused, Active Directory, System Administration, Hardware, Windows, Troubleshooting, Technical Support, Help Desk Support, VPN, Access, Networking, Software Installation, Windows XP, IT Management, Routers, Linux, Network Administration, Operating Systems, TCP/IP, Customer Service, Leadership, Information Technology
Education
Baltimore City Community College 1983 — 1985
Mass Communication/Media Studies
Defense Language Institute, Presidio of Monterey 1975 — 1976
Basic Russian, Russian
Alabama A&M University
Business Administration Major
Alabama Agricultural and Mechanical University
Business Administration and Management, General
Self Employed August 2012 - Present
PCCW Teleservices September 2013 - January 2014
Self Employed Voice Over Artist August 2012 - August 2013
IT consultant Self Employed April 2012 - April 2013
The Ohio State University April 2007 - April 2012
UPS September 2003 - August 2006
UPS January 2002 - March 2003
Techneglas Inc August 1995 - July 1999
Verizon January 1986 - January 1992
US Navy June 1975 - June 1979
Skills
Spanish, Multicultural, Multi Tasking, Dedication to work, Friendly Personality, Loyal, Well Travelled, Solution Focused, Active Directory, System Administration, Hardware, Windows, Troubleshooting, Technical Support, Help Desk Support, VPN, Access, Networking, Software Installation, Windows XP, IT Management, Routers, Linux, Network Administration, Operating Systems, TCP/IP, Customer Service, Leadership, Information Technology
Education
Baltimore City Community College 1983 — 1985
Mass Communication/Media Studies
Defense Language Institute, Presidio of Monterey 1975 — 1976
Basic Russian, Russian
Alabama A&M University
Business Administration Major
Alabama Agricultural and Mechanical University
Business Administration and Management, General
Barb Bricker Barb Bricker's PCCW Teleservices Experience April 1999 - Present
Job Manager, Corporate Admin at PCCW Teleservices
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices April 1999 - Present
Skills
Call Centers, Vendor Management, Call Center, Office Administration, ADP Payroll, Benefits Administration, Accounts Receivable, Travel, Executive..., BPO, Customer Experience, Outsourcing, CRM, Customer Satisfaction, Customer Service, Management, Process Improvement, Recruiting, Telecommunications, Training
Education
The Ohio State University
Bachelor's Degree, Business Administration and Management, General
PCCW Teleservices April 1999 - Present
Skills
Call Centers, Vendor Management, Call Center, Office Administration, ADP Payroll, Benefits Administration, Accounts Receivable, Travel, Executive..., BPO, Customer Experience, Outsourcing, CRM, Customer Satisfaction, Customer Service, Management, Process Improvement, Recruiting, Telecommunications, Training
Education
The Ohio State University
Bachelor's Degree, Business Administration and Management, General
Sha (Lisa) Li, SPHR Sha (Lisa) Li, SPHR's PCCW Teleservices Experience September 2007 - November 2009
Job Office Business Manager at Muyang
Industry Information Technology and Services
Experience
Muyang USA Design & Engineering, Inc September 2013 - Present
Saicon May 2013 - August 2013
Wisers Information Ltd. May 2010 - August 2011
PCCW Teleservices September 2007 - November 2009
Maywide Technology Ltd. July 2003 - August 2006
Maywide Technology Ltd. June 2001 - August 2003
Skills
Talent Management, Recruiting, Executive Search, Talent Acquisition, Employee Engagement, Coaching, Human Resources, Employee Relations, HRIS, Strategy, Performance Management, Sourcing
Education
Peking University 2005 — 2009
Master's degree, Applied Psychology - Human Resource
Sun Yat-Sen University 1995 — 1999
Bachelor's degree, Computer Software
Muyang USA Design & Engineering, Inc September 2013 - Present
Saicon May 2013 - August 2013
Wisers Information Ltd. May 2010 - August 2011
PCCW Teleservices September 2007 - November 2009
Maywide Technology Ltd. July 2003 - August 2006
Maywide Technology Ltd. June 2001 - August 2003
Skills
Talent Management, Recruiting, Executive Search, Talent Acquisition, Employee Engagement, Coaching, Human Resources, Employee Relations, HRIS, Strategy, Performance Management, Sourcing
Education
Peking University 2005 — 2009
Master's degree, Applied Psychology - Human Resource
Sun Yat-Sen University 1995 — 1999
Bachelor's degree, Computer Software
Peter Koelbl Peter Koelbl's PCCW Teleservices Experience February 2011 - October 2011
Job Software Developer at bookstores.com
Industry Computer Software
Experience
Bookstores.com April 2015 - Present
Robert Half Technology August 2014 - April 2015
Robert Half Technology June 2014 - August 2014
Quick Solutions October 2013 - April 2014
nChannel Incorporated March 2013 - July 2013
Sedgwick CMS January 2012 - March 2013
Grange Insurance October 2011 - January 2012
PCCW Teleservices February 2011 - October 2011
Micro Center June 2007 - February 2011
GNS Partners January 2004 - June 2007
Skills
ASP.NET, .NET, VB.NET, SQL, C#, Web Services, WCF, Databases, Integration, XML, Microsoft SQL Server, Software Development, Subversion, SSIS, Database Design, Visual Studio, Windows Server, SSRS, IIS, WPF, TFS, Unix, jQuery, WinForms, Active Directory, ETL, Git, DotNetNuke, MVVM, KnockoutJS, ServiceStack
Education
Columbus State 2000 — 2003
Associate's degree, Electrical and Electronics Engineering
Bookstores.com April 2015 - Present
Robert Half Technology August 2014 - April 2015
Robert Half Technology June 2014 - August 2014
Quick Solutions October 2013 - April 2014
nChannel Incorporated March 2013 - July 2013
Sedgwick CMS January 2012 - March 2013
Grange Insurance October 2011 - January 2012
PCCW Teleservices February 2011 - October 2011
Micro Center June 2007 - February 2011
GNS Partners January 2004 - June 2007
Skills
ASP.NET, .NET, VB.NET, SQL, C#, Web Services, WCF, Databases, Integration, XML, Microsoft SQL Server, Software Development, Subversion, SSIS, Database Design, Visual Studio, Windows Server, SSRS, IIS, WPF, TFS, Unix, jQuery, WinForms, Active Directory, ETL, Git, DotNetNuke, MVVM, KnockoutJS, ServiceStack
Education
Columbus State 2000 — 2003
Associate's degree, Electrical and Electronics Engineering
Stephen M. Ferrell Stephen M. Ferrell's PCCW Teleservices Experience 2010 - 2012
Job PCIDSS Managing Consultant for Align
Industry Information Technology and Services
Experience
A-lign September 2015 - Present
CompliancePoint, a PossibleNow company September 2012 - Present
PCCW Teleservices 2010 - 2012
Capital Mortgage Lending November 2006 - April 2010
JP Morgan Chase, TRW, Borden, etc. 2002 - 2009
Excel Management Systems 2000 - 2002
Skills
PCI DSS, HIPAA, PII, Information Security, Virtualization, VMware, Infrastructure, Disaster Recovery, Software Documentation, Security Management, Project Management, Data Center, CISSP, Networking, Network Security, Agile Project Management, Call Centers, Information Security..., Security Policy, Cloud Computing, Cloud Security, Private Cloud, Data Retention, Data Destruction, Database Security, Security, Consulting, Process Improvement, Information Technology, Strategic Planning
Education
Franklin University
The Ohio State University
A-lign September 2015 - Present
CompliancePoint, a PossibleNow company September 2012 - Present
PCCW Teleservices 2010 - 2012
Capital Mortgage Lending November 2006 - April 2010
JP Morgan Chase, TRW, Borden, etc. 2002 - 2009
Excel Management Systems 2000 - 2002
Skills
PCI DSS, HIPAA, PII, Information Security, Virtualization, VMware, Infrastructure, Disaster Recovery, Software Documentation, Security Management, Project Management, Data Center, CISSP, Networking, Network Security, Agile Project Management, Call Centers, Information Security..., Security Policy, Cloud Computing, Cloud Security, Private Cloud, Data Retention, Data Destruction, Database Security, Security, Consulting, Process Improvement, Information Technology, Strategic Planning
Education
Franklin University
The Ohio State University
Jeff Flanders Jeff Flanders's PCCW Teleservices Experience January 2000 - May 2012
Job ILR Lead Claim Associate
Industry Insurance
Experience
State Farm May 2012 - Present
PCCW Teleservices January 2000 - May 2012
Education
Bellevue University 2013 — 2015
Bachelor of Business
ITT Technical Institute-Omaha 2000 — 2002
Associates, Computer Network Systems
State Farm May 2012 - Present
PCCW Teleservices January 2000 - May 2012
Education
Bellevue University 2013 — 2015
Bachelor of Business
ITT Technical Institute-Omaha 2000 — 2002
Associates, Computer Network Systems
Jeremy Johnston, MBA Jeremy Johnston, MBA's PCCW Teleservices Experience March 2006 - Present
Job Vice President, Operations and Account Management
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices March 2006 - Present
TMG Marketing 2004 - 2006
ChaseCom 2003 - 2004
West Corp February 2000 - August 2003
Skills
Call Centers, Account Management, Call Center, Team Building, Operations Management, Customer Experience, BPO, Strategic Planning, Process Improvement, Customer Satisfaction, Outsourcing, Coaching, CRM, Leadership, Problem Solving
Education
Ohio University 2011 — 2012
Professional MBA, Business
Texas Tech University - Rawls College of Business 1997 — 2003
Bachelor, Business Administration
PCCW Teleservices March 2006 - Present
TMG Marketing 2004 - 2006
ChaseCom 2003 - 2004
West Corp February 2000 - August 2003
Skills
Call Centers, Account Management, Call Center, Team Building, Operations Management, Customer Experience, BPO, Strategic Planning, Process Improvement, Customer Satisfaction, Outsourcing, Coaching, CRM, Leadership, Problem Solving
Education
Ohio University 2011 — 2012
Professional MBA, Business
Texas Tech University - Rawls College of Business 1997 — 2003
Bachelor, Business Administration
Emily Weiker Emily Weiker's PCCW Teleservices Experience June 2010 - May 2012
Job Human Resources Manager at Lowe's Home Improvement
Industry Retail
Experience
Lowe's Home Improvement June 2012 - Present
PCCW Teleservices June 2010 - May 2012
PCCW Teleservices June 2006 - June 2010
Skills
Recruiting, Human Resources, Employee Benefits, Interviews, Screening Resumes, Personnel Management, Employee Relations, FMLA, Microsoft Excel, PeopleSoft, Call Centers, Performance Management, Microsoft Word, Job Postings, Organization, Public Speaking, Workforce Planning, Kronos WFC, BrassRing
Education
Columbian High School 2001 — 2005
Tiffin University
In progress, Human Resouce Management, 3.58 Cumulative GPA
Lowe's Home Improvement June 2012 - Present
PCCW Teleservices June 2010 - May 2012
PCCW Teleservices June 2006 - June 2010
Skills
Recruiting, Human Resources, Employee Benefits, Interviews, Screening Resumes, Personnel Management, Employee Relations, FMLA, Microsoft Excel, PeopleSoft, Call Centers, Performance Management, Microsoft Word, Job Postings, Organization, Public Speaking, Workforce Planning, Kronos WFC, BrassRing
Education
Columbian High School 2001 — 2005
Tiffin University
In progress, Human Resouce Management, 3.58 Cumulative GPA
Chad Kaiser's PCCW Teleservices Experience October 2009 - June 2011
Job Site Administrator at Buckeye Impact Group LLC
Industry Public Safety
Experience
Buckeye Impact Group LLC March 2014 - Present
American Red Cross June 2013 - Present
Buckeye Impact Group, LLC October 2013 - March 2014
Seneca County Youth Center April 2012 - April 2013
Patchworks House January 2012 - June 2012
PCCW Teleservices October 2009 - June 2011
WSOS CAC Inc. April 2006 - November 2007
Skills
Training, Program Management, Coaching, Social Networking, Team Leadership, Microsoft Office, Interviews, Microsoft Word, Call Center Management, Telephone Skills, Office Administration, PowerPoint, Microsoft Excel, Corrections, Microsoft Access, Microsoft PowerPoint, Case Managment, Client Intake, Janitorial, Inventory Management, Inventory Control, Participant Observation, Safety, Security, Sales, Data Entry, Emergency Management, Physical Security, Access, Inmate Control, Human Resources, Payroll, Lead Management, Organization Skills, Training and Development, Do Not Call List..., List Management, Referrals, Disaster Response, Logistics, Mass Care, Shelter Management, FTC Guidelines, Client Assistance, Disaster Recovery
Education
Tiffin University 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
Terra State Community College 2004 — 2008
Associate's degree, Social Work Administration
Vanguard Career Center 2002 — 2004
Vocational Certificate, Business Administration
Fremont Ross High School 2001 — 2004
High School Diploma, General Studies
Buckeye Impact Group LLC March 2014 - Present
American Red Cross June 2013 - Present
Buckeye Impact Group, LLC October 2013 - March 2014
Seneca County Youth Center April 2012 - April 2013
Patchworks House January 2012 - June 2012
PCCW Teleservices October 2009 - June 2011
WSOS CAC Inc. April 2006 - November 2007
Skills
Training, Program Management, Coaching, Social Networking, Team Leadership, Microsoft Office, Interviews, Microsoft Word, Call Center Management, Telephone Skills, Office Administration, PowerPoint, Microsoft Excel, Corrections, Microsoft Access, Microsoft PowerPoint, Case Managment, Client Intake, Janitorial, Inventory Management, Inventory Control, Participant Observation, Safety, Security, Sales, Data Entry, Emergency Management, Physical Security, Access, Inmate Control, Human Resources, Payroll, Lead Management, Organization Skills, Training and Development, Do Not Call List..., List Management, Referrals, Disaster Response, Logistics, Mass Care, Shelter Management, FTC Guidelines, Client Assistance, Disaster Recovery
Education
Tiffin University 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
Terra State Community College 2004 — 2008
Associate's degree, Social Work Administration
Vanguard Career Center 2002 — 2004
Vocational Certificate, Business Administration
Fremont Ross High School 2001 — 2004
High School Diploma, General Studies
Chun Au Chun Au's PCCW Teleservices Experience July 2005 - January 2006
Job Technology Coordinator
Industry Education Management
Experience
Carroll/Rosenwald Elementary School September 2013 - Present
Walt Disney Magnet School December 2011 - June 2013
Interface Computer Communications, Inc. February 2007 - December 2011
PCCW Teleservices July 2005 - January 2006
Skills
Educational Technology, Educational Leadership, Staff Development, Classroom, Instructional Technology, K-12, Instructional Design, Technology Integration, E-Learning
Education
DeVry University-Illinois 2002 — 2005
Network and Communication Managerment, Information Technology
University of Illinois at Chicago 2000 — 2002
Computer Science, Information Technology
Bogan High School
Carroll/Rosenwald Elementary School September 2013 - Present
Walt Disney Magnet School December 2011 - June 2013
Interface Computer Communications, Inc. February 2007 - December 2011
PCCW Teleservices July 2005 - January 2006
Skills
Educational Technology, Educational Leadership, Staff Development, Classroom, Instructional Technology, K-12, Instructional Design, Technology Integration, E-Learning
Education
DeVry University-Illinois 2002 — 2005
Network and Communication Managerment, Information Technology
University of Illinois at Chicago 2000 — 2002
Computer Science, Information Technology
Bogan High School
Clement Lau, CFA's PCCW Teleservices Experience June 2004 - August 2004
Job Analyst
Industry Financial Services
Experience
Arbor Capital Management, LLC June 2013 - Present
Carlson Funds Enterprise/Carlson School of Management, University of Minnesota September 2012 - May 2014
Color Investment Research May 2013 - August 2013
Carlson School of Management, University of Minnesota February 2013 - May 2013
Centaline Wealth Management Limited May 2010 - April 2012
Centaline Wealth Management Limited June 2006 - April 2010
Centaline Wealth Management Limited June 2005 - May 2006
PCCW Teleservices June 2004 - August 2004
Hong Kong Baptist University June 2002 - August 2002
Skills
Financial Modeling, Portfolio Management, Financial Analysis, Asset Management, Leadership, Equity Research, Valuation, Consulting, Business Analysis, Financial Statement..., Asian markets, Corporate Finance, Asset Allocation, Strategy
Education
University of Minnesota - Carlson School of Management 2012 — 2014
Master of Business Administration (MBA), Finance & Strategy
The Chinese University of Hong Kong 2002 — 2005
Bachelor of Business Administration (BBA), Finance
Arbor Capital Management, LLC June 2013 - Present
Carlson Funds Enterprise/Carlson School of Management, University of Minnesota September 2012 - May 2014
Color Investment Research May 2013 - August 2013
Carlson School of Management, University of Minnesota February 2013 - May 2013
Centaline Wealth Management Limited May 2010 - April 2012
Centaline Wealth Management Limited June 2006 - April 2010
Centaline Wealth Management Limited June 2005 - May 2006
PCCW Teleservices June 2004 - August 2004
Hong Kong Baptist University June 2002 - August 2002
Skills
Financial Modeling, Portfolio Management, Financial Analysis, Asset Management, Leadership, Equity Research, Valuation, Consulting, Business Analysis, Financial Statement..., Asian markets, Corporate Finance, Asset Allocation, Strategy
Education
University of Minnesota - Carlson School of Management 2012 — 2014
Master of Business Administration (MBA), Finance & Strategy
The Chinese University of Hong Kong 2002 — 2005
Bachelor of Business Administration (BBA), Finance
Jessie Meng Jessie Meng's PCCW Teleservices Experience May 2014 - June 2014
Job Internship at Pryor McCormick
Industry Financial Services
Experience
PCCW Teleservices May 2014 - June 2014
Pryor McCormick June 2012 - August 2012
Samford University January 2010 - May 2011
Angel Mandarin January 2008 - January 2009
Skills
PowerPoint, Statistics, Microsoft Excel, Microsoft Office, Microsoft Word, Financial Analysis
Education
Samford University 2013 — 2015
Master of Business Administration (MBA), Finance, General
Samford University 2008 — 2012
Bachelor of Business Administration (BBA), Finance, General
PCCW Teleservices May 2014 - June 2014
Pryor McCormick June 2012 - August 2012
Samford University January 2010 - May 2011
Angel Mandarin January 2008 - January 2009
Skills
PowerPoint, Statistics, Microsoft Excel, Microsoft Office, Microsoft Word, Financial Analysis
Education
Samford University 2013 — 2015
Master of Business Administration (MBA), Finance, General
Samford University 2008 — 2012
Bachelor of Business Administration (BBA), Finance, General
Mona Logue Mona Logue's PCCW Teleservices Experience February 2005 - Present
Job Accounting Manager at PCCW Teleservices
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices February 2005 - Present
Great American Fun Corp September 1985 - September 1997
Skills
Customer Experience, Telemarketing, Management, Internal Audit, Cash Management, Microsoft Excel, Peachtree, Great Plains Software, ADP Payroll
Education
Columbus State
none, Accounting
PCCW Teleservices February 2005 - Present
Great American Fun Corp September 1985 - September 1997
Skills
Customer Experience, Telemarketing, Management, Internal Audit, Cash Management, Microsoft Excel, Peachtree, Great Plains Software, ADP Payroll
Education
Columbus State
none, Accounting
Kent Kinghorn Kent Kinghorn's PCCW Teleservices Experience June 2013 - June 2014
Job Network Engineer
Industry Information Technology and Services
Experience
State Auto Insurance June 2014 - Present
PCCW Teleservices June 2013 - June 2014
General Electric March 2012 - February 2013
Verizon Business August 1997 - November 2011
MCI Worldcom August 1994 - August 1997
Skills
Cisco Technologies, Troubleshooting, Frame Relay, WAN, Switches, Telecommunications, Routers, IP, Juniper, VoIP, Network Administration
Education
DeVry University 2003 — 2005
Bachelor of Science, Technical Management, 3.7
DeVry Institute of Technology 1989 — 1992
Associate of Applied Science, Electronics, 2.8
State Auto Insurance June 2014 - Present
PCCW Teleservices June 2013 - June 2014
General Electric March 2012 - February 2013
Verizon Business August 1997 - November 2011
MCI Worldcom August 1994 - August 1997
Skills
Cisco Technologies, Troubleshooting, Frame Relay, WAN, Switches, Telecommunications, Routers, IP, Juniper, VoIP, Network Administration
Education
DeVry University 2003 — 2005
Bachelor of Science, Technical Management, 3.7
DeVry Institute of Technology 1989 — 1992
Associate of Applied Science, Electronics, 2.8
Katie Fenn Katie Fenn's PCCW Teleservices Experience 2009 - 2011
Job Student at John Wood Community College
Industry Accounting
Experience
Arnolds, Behrens, Nesbit, and Grey February 2014 - April 2014
Farmers Insurance 2012 - 2014
PCCW Teleservices 2009 - 2011
Big River Investigations 2009 - 2010
One Stop May 2001 - May 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Email, QuickBooks, Customer Service, Business Strategy, Strategic Planning, New Business Development
Education
Quincy University 2013 — 2015
Bachelor of Applied Science (BASc), Accounting and Finance
John Wood Community College 2011 — 2013
Associate of Science (A.S.), Business
Arnolds, Behrens, Nesbit, and Grey February 2014 - April 2014
Farmers Insurance 2012 - 2014
PCCW Teleservices 2009 - 2011
Big River Investigations 2009 - 2010
One Stop May 2001 - May 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Email, QuickBooks, Customer Service, Business Strategy, Strategic Planning, New Business Development
Education
Quincy University 2013 — 2015
Bachelor of Applied Science (BASc), Accounting and Finance
John Wood Community College 2011 — 2013
Associate of Science (A.S.), Business
Ted Bernard Ted Bernard's PCCW Teleservices Experience 2009 - 2011
Job Corporate Strategy & Business Development
Industry Management Consulting
Experience
Your Compliance Zone 2015 - Present
Midwest Acoust-A-Fiber Inc 2012 - Present
Invantage Group LLC 2000 - Present
EduThink LLC 2014 - Present
PCCW Teleservices 2009 - 2011
Influent 2002 - 2009
Franklin University 2002 - 2006
Interactive Teleservices Corp 1998 - 2000
GE Capital 1995 - 1998
American Express 1991 - 1995
Skills
Business Strategy, Strategic Planning, Business Planning, Market Analysis, Marketing Strategy, Brand Development, Competitive Analysis, Technology..., Innovation, Customer Centric..., BPO, Customer Experience, Financial Services, Credit Cards, Outsourcing, Program Management, CRM, Management, Strategy, Business Development, Management Consulting, Account Management, New Business Development, Sales, Vendor Management, Leadership, Call Centers, Direct Marketing, Market Research, Segmentation, Product Development, Mergers & Acquisitions, Entrepreneurship, Strategic Partnerships, Start-ups, Marketing, Customer Retention, Brand Management, Executive Management, P&L Management, Customer Insight, Venture Capital, Six Sigma, Product Management, B2B Marketing, Lead Generation, Strategic Thinking, Customer Acquisition, Finance
Education
Northwestern University - Kellogg School of Management 1989 — 1991
MBA, Management Strategy, Marketing, & Finance
Washington University in St. Louis 1980 — 1984
AB, Economics
Your Compliance Zone 2015 - Present
Midwest Acoust-A-Fiber Inc 2012 - Present
Invantage Group LLC 2000 - Present
EduThink LLC 2014 - Present
PCCW Teleservices 2009 - 2011
Influent 2002 - 2009
Franklin University 2002 - 2006
Interactive Teleservices Corp 1998 - 2000
GE Capital 1995 - 1998
American Express 1991 - 1995
Skills
Business Strategy, Strategic Planning, Business Planning, Market Analysis, Marketing Strategy, Brand Development, Competitive Analysis, Technology..., Innovation, Customer Centric..., BPO, Customer Experience, Financial Services, Credit Cards, Outsourcing, Program Management, CRM, Management, Strategy, Business Development, Management Consulting, Account Management, New Business Development, Sales, Vendor Management, Leadership, Call Centers, Direct Marketing, Market Research, Segmentation, Product Development, Mergers & Acquisitions, Entrepreneurship, Strategic Partnerships, Start-ups, Marketing, Customer Retention, Brand Management, Executive Management, P&L Management, Customer Insight, Venture Capital, Six Sigma, Product Management, B2B Marketing, Lead Generation, Strategic Thinking, Customer Acquisition, Finance
Education
Northwestern University - Kellogg School of Management 1989 — 1991
MBA, Management Strategy, Marketing, & Finance
Washington University in St. Louis 1980 — 1984
AB, Economics
Moses D. Edwards Jr. Moses D. Edwards Jr.'s PCCW Teleservices Experience January 2015 - Present
Job Experienced Marketing Director
Industry Marketing and Advertising
Experience
PCCW Teleservices January 2015 - Present
Midwest Greek Weekend May 2013 - Present
Planet5ive Initiative June 2012 - Present
Discover Card January 2013 - June 2013
Express Scripts February 2012 - January 2013
Safeguard Case Management March 2001 - February 2005
Skills
Office Management, Music Production, Pianist, Drums, Creative Writing, Social Media Marketing, Marketing Strategy, Typing, Acting, Leadership, Team Building, People Skills, Customer Service, Customer Retention, Payroll, Managed Money, Event Planning, Time Management, Marketing, Advertising, Management, Budgets, Social Networking, Administrative..., Facebook, Customer Satisfaction, Data Entry, Online Marketing, Sponsorship, Email Marketing, Networking, Cold Calling, Teamwork, Call Centers, Event Management, Marketing Communications, Sales, Training, Account Management, Social Media, Fundraising, Direct Marketing, Customer Experience, Online Advertising, Market Research, Microsoft Word, Customer Engagement, Lead Generation, Public Relations, Trade Shows
Education
University of Cincinnati 2005 — 2008
Northern Kentucky University 2009 — 2010
PCCW Teleservices January 2015 - Present
Midwest Greek Weekend May 2013 - Present
Planet5ive Initiative June 2012 - Present
Discover Card January 2013 - June 2013
Express Scripts February 2012 - January 2013
Safeguard Case Management March 2001 - February 2005
Skills
Office Management, Music Production, Pianist, Drums, Creative Writing, Social Media Marketing, Marketing Strategy, Typing, Acting, Leadership, Team Building, People Skills, Customer Service, Customer Retention, Payroll, Managed Money, Event Planning, Time Management, Marketing, Advertising, Management, Budgets, Social Networking, Administrative..., Facebook, Customer Satisfaction, Data Entry, Online Marketing, Sponsorship, Email Marketing, Networking, Cold Calling, Teamwork, Call Centers, Event Management, Marketing Communications, Sales, Training, Account Management, Social Media, Fundraising, Direct Marketing, Customer Experience, Online Advertising, Market Research, Microsoft Word, Customer Engagement, Lead Generation, Public Relations, Trade Shows
Education
University of Cincinnati 2005 — 2008
Northern Kentucky University 2009 — 2010
Zelalem Tekabe Zelalem Tekabe's PCCW Teleservices Experience February 2015 - Present
Job Database Administrator at PCCW Teleservices
Industry Computer Software
Experience
PCCW Teleservices February 2015 - Present
Citigroup June 2013 - February 2015
Erie County Department of Social Services February 2012 - June 2013
University of Copenhagen August 2009 - January 2011
DanChurchAid August 2009 - July 2010
DanChurchAid July 2008 - August 2009
World Vision July 2003 - July 2008
Skills
Microsoft SQL Server, Data Analysis, Database Administration, Databases, SSRS, SSMS, SSIS, T-SQL, T-SQL Stored Procedures, Business Intelligence, Database Design, Microsoft ASP.NET, Visual Studio, Visual Basic, C#, CSS, HTML, jQuery, AJAX, Advanced MS Access..., Advanced MS Excel, Microsoft Office, SQL, VB.NET, SQL Server Management..., SQL triggers, SQL Jobs, SQL Server performance..., .NET Application..., Project Planning
Education
Thomas Edison State College 2013 — 2015
BA, Computer Science
Trocaire College 2012 — 2012
Certificate, Microsoft Web Applications Developer(ASP.NET)
Københavns Universitet 2009 — 2011
Masters, Disaster Management
Alemaya University 1995 — 1998
B.Sc., Extension Science
PCCW Teleservices February 2015 - Present
Citigroup June 2013 - February 2015
Erie County Department of Social Services February 2012 - June 2013
University of Copenhagen August 2009 - January 2011
DanChurchAid August 2009 - July 2010
DanChurchAid July 2008 - August 2009
World Vision July 2003 - July 2008
Skills
Microsoft SQL Server, Data Analysis, Database Administration, Databases, SSRS, SSMS, SSIS, T-SQL, T-SQL Stored Procedures, Business Intelligence, Database Design, Microsoft ASP.NET, Visual Studio, Visual Basic, C#, CSS, HTML, jQuery, AJAX, Advanced MS Access..., Advanced MS Excel, Microsoft Office, SQL, VB.NET, SQL Server Management..., SQL triggers, SQL Jobs, SQL Server performance..., .NET Application..., Project Planning
Education
Thomas Edison State College 2013 — 2015
BA, Computer Science
Trocaire College 2012 — 2012
Certificate, Microsoft Web Applications Developer(ASP.NET)
Københavns Universitet 2009 — 2011
Masters, Disaster Management
Alemaya University 1995 — 1998
B.Sc., Extension Science
Chelsea Butler Chelsea Butler's PCCW Teleservices Experience September 2014 - January 2015
Job Front Desk Coordinator at West Jefferson Chiropractic
Industry Retail
Experience
West Jefferson Chiropractic June 2015 - Present
PCCW Teleservices September 2014 - January 2015
Restoration Hardware September 2012 - August 2014
A Friends House November 2010 - February 2012
Columbus Healthcare Center 2010 - 2011
ResCare December 2008 - September 2009
Skills
Time Management, Team Building, Leadership, Account Reconciliation, Crisis Intervention, Customer Satisfaction, Management, Training, Social Media, Call Centers, Auditing, Microsoft Excel, Payroll, Customer Experience, Healthcare, Sales, Outlook, Microsoft Office, PowerPoint, Inventory Control, Retail, Process Improvement, Microsoft Word, Customer Service
Education
Wright State University 2012 — 2015
Bachelor's degree, Sociology
Clark State Community College 2007 — 2009
Associates of Applied Science, Social Work, Honors
Harrison College
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
West Jefferson Chiropractic June 2015 - Present
PCCW Teleservices September 2014 - January 2015
Restoration Hardware September 2012 - August 2014
A Friends House November 2010 - February 2012
Columbus Healthcare Center 2010 - 2011
ResCare December 2008 - September 2009
Skills
Time Management, Team Building, Leadership, Account Reconciliation, Crisis Intervention, Customer Satisfaction, Management, Training, Social Media, Call Centers, Auditing, Microsoft Excel, Payroll, Customer Experience, Healthcare, Sales, Outlook, Microsoft Office, PowerPoint, Inventory Control, Retail, Process Improvement, Microsoft Word, Customer Service
Education
Wright State University 2012 — 2015
Bachelor's degree, Sociology
Clark State Community College 2007 — 2009
Associates of Applied Science, Social Work, Honors
Harrison College
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Bianca Nurton Bianca Nurton's PCCW Teleservices Experience October 2012 - October 2012
Job Night Baker at Open Harvest
Industry Hospitality
Experience
Open Harvest July 2013 - Present
Bianca's Handy woman service November 2012 - Present
Gallup November 2012 - Present
PCCW Teleservices October 2012 - October 2012
Hudson Bay of Illinois April 2012 - August 2012
Lincoln Fries LLC April 2012 - June 2012
McDonald's Corporation October 2010 - March 2012
Quality inn and suites 2012 - 2012
Advance Auto Parts August 2008 - July 2009
Skills
Hospitality Management, Hospitality, Hospitality Industry, Hotels, Hotel Management, Food & Beverage, Front Office, Resorts, Pre-opening, Banquets, Restaurants, Catering, Revenue Analysis, Rooms Division, Restaurant Management, Tourism, Customer Service, Customer Satisfaction, Sales, Windows 7, Apple, Android, Linux, Mac OS X, Screen Printing, Machine Tools, Automotive, Warehousing, Inventory Control, Digital Printing, Web Design, Blogging, HACCP
Education
University of Nebraska at Omaha 2008 — 2013
Creighton University
Open Harvest July 2013 - Present
Bianca's Handy woman service November 2012 - Present
Gallup November 2012 - Present
PCCW Teleservices October 2012 - October 2012
Hudson Bay of Illinois April 2012 - August 2012
Lincoln Fries LLC April 2012 - June 2012
McDonald's Corporation October 2010 - March 2012
Quality inn and suites 2012 - 2012
Advance Auto Parts August 2008 - July 2009
Skills
Hospitality Management, Hospitality, Hospitality Industry, Hotels, Hotel Management, Food & Beverage, Front Office, Resorts, Pre-opening, Banquets, Restaurants, Catering, Revenue Analysis, Rooms Division, Restaurant Management, Tourism, Customer Service, Customer Satisfaction, Sales, Windows 7, Apple, Android, Linux, Mac OS X, Screen Printing, Machine Tools, Automotive, Warehousing, Inventory Control, Digital Printing, Web Design, Blogging, HACCP
Education
University of Nebraska at Omaha 2008 — 2013
Creighton University
Jeff Daggett's PCCW Teleservices Experience April 2012 - January 2013
Job Network Administrator at Quality Network Solutions
Industry Information Technology and Services
Experience
Quality Network Solutions September 2014 - Present
Atlas Copco June 2014 - September 2014
Walgreens April 2013 - June 2014
PCCW Teleservices April 2012 - January 2013
Ridders Business Supply November 2011 - March 2012
Trend Consulting Services April 2011 - October 2011
Quincy Family YMCA October 2008 - April 2011
JeffyTech PC Consulting June 2008 - January 2011
Quincy Family Dental Care November 2006 - August 2008
Blessing Hospital July 2005 - March 2006
Skills
IT Operations, Computer Hardware, Healthcare Information..., Windows, Mac OS X, Linux, Customer Service, Network Security, Technical Support, Network Administration, Software Installation, System Administration, Help Desk Support, Hardware, Project Management, Networking, Troubleshooting, Windows Server, Active Directory, Servers, VMware, Routers, Windows 7, XP, DNS, TCP/IP, Firewalls, Microsoft Certified..., Cloud Computing, WAN, Information Technology, Disaster Recovery, LAN-WAN, Microsoft Office, HP, Database Administration, Software Documentation, Cisco Technologies, VPN, Security, OS X
Education
John Wood Community College 1993 — 1996
A.A, Communications
Quincy University 2007 — 2012
Human Services
Quality Network Solutions September 2014 - Present
Atlas Copco June 2014 - September 2014
Walgreens April 2013 - June 2014
PCCW Teleservices April 2012 - January 2013
Ridders Business Supply November 2011 - March 2012
Trend Consulting Services April 2011 - October 2011
Quincy Family YMCA October 2008 - April 2011
JeffyTech PC Consulting June 2008 - January 2011
Quincy Family Dental Care November 2006 - August 2008
Blessing Hospital July 2005 - March 2006
Skills
IT Operations, Computer Hardware, Healthcare Information..., Windows, Mac OS X, Linux, Customer Service, Network Security, Technical Support, Network Administration, Software Installation, System Administration, Help Desk Support, Hardware, Project Management, Networking, Troubleshooting, Windows Server, Active Directory, Servers, VMware, Routers, Windows 7, XP, DNS, TCP/IP, Firewalls, Microsoft Certified..., Cloud Computing, WAN, Information Technology, Disaster Recovery, LAN-WAN, Microsoft Office, HP, Database Administration, Software Documentation, Cisco Technologies, VPN, Security, OS X
Education
John Wood Community College 1993 — 1996
A.A, Communications
Quincy University 2007 — 2012
Human Services
Ralph Hoyt Ralph Hoyt's PCCW Teleservices Experience September 2013 - March 2014
Job Environmental Health and Safety Compliance Business Development Services
Industry Telecommunications
Experience
Dakota Software July 2015 - Present
PCCW Teleservices September 2013 - March 2014
PCCW Teleservices July 2013 - September 2013
Skills
Teamwork, Team Leadership, Customer Service, Team Management, Sales, Call Centers, Microsoft Excel, Project Management, Customer Satisfaction, Management, Troubleshooting, Business Development, Training
Education
The Ohio State University 2008 — 2013
Bachelor’s Degree, New Media and Communication Technology
Kenston
Dakota Software July 2015 - Present
PCCW Teleservices September 2013 - March 2014
PCCW Teleservices July 2013 - September 2013
Skills
Teamwork, Team Leadership, Customer Service, Team Management, Sales, Call Centers, Microsoft Excel, Project Management, Customer Satisfaction, Management, Troubleshooting, Business Development, Training
Education
The Ohio State University 2008 — 2013
Bachelor’s Degree, New Media and Communication Technology
Kenston
Ragan Davis's PCCW Teleservices Experience September 2014 - September 2015
Job Team Lead, PCCW Teleservices
Industry Telecommunications
Experience
PCCW Teleservices September 2014 - September 2015
Environment America February 2014 - August 2014
Environment Georgia August 2013 - December 2013
Georgia State University Office of the Vice Provost August 2009 - December 2013
Pie Shop May 2012 - October 2013
Victoria's Secret May 2011 - August 2012
Oriental Marketplace May 2008 - May 2011
Skills
French, Nonprofits, Policy Analysis, Customer Service, Microsoft Office, Environmental Policy, Environmental Education, Non-profit work, Analytical Skills, Organization &..., Managing Events, Environmental Awareness, Computer Proficiency, Social Media, Public Speaking, Community Outreach, Microsoft Excel, Event Planning
Education
Georgia State University 2009 — 2013
Bachelor of Arts (B.A.), International Economics and Modern Languages, Minor in Jazz Guitar
PCCW Teleservices September 2014 - September 2015
Environment America February 2014 - August 2014
Environment Georgia August 2013 - December 2013
Georgia State University Office of the Vice Provost August 2009 - December 2013
Pie Shop May 2012 - October 2013
Victoria's Secret May 2011 - August 2012
Oriental Marketplace May 2008 - May 2011
Skills
French, Nonprofits, Policy Analysis, Customer Service, Microsoft Office, Environmental Policy, Environmental Education, Non-profit work, Analytical Skills, Organization &..., Managing Events, Environmental Awareness, Computer Proficiency, Social Media, Public Speaking, Community Outreach, Microsoft Excel, Event Planning
Education
Georgia State University 2009 — 2013
Bachelor of Arts (B.A.), International Economics and Modern Languages, Minor in Jazz Guitar
Casey Allee Casey Allee's PCCW Teleservices Experience January 2015 - Present
Job Administrator, IT operations and Facility Manager at PCCW Teleservices
Industry Hospital & Health Care
Experience
PCCW Teleservices January 2015 - Present
Saint Elizabeth regional medical center May 2013 - January 2015
RHM Holding October 2012 - May 2013
Assurity Life January 2007 - October 2012
Lincoln Electric System January 2006 - July 2006
Skills
Insurance, Customer Service, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Help Desk Support, Network Administration, Social Media, Social Networking
Education
Southeast Community College
PCCW Teleservices January 2015 - Present
Saint Elizabeth regional medical center May 2013 - January 2015
RHM Holding October 2012 - May 2013
Assurity Life January 2007 - October 2012
Lincoln Electric System January 2006 - July 2006
Skills
Insurance, Customer Service, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Help Desk Support, Network Administration, Social Media, Social Networking
Education
Southeast Community College
Jason Beckman Jason Beckman's PCCW Teleservices Experience December 2009 - February 2012
Job Site Director at Residential Programs Inc
Industry Management Consulting
Experience
Residential Programs Inc February 2012 - Present
PCCW Teleservices December 2009 - February 2012
CDG Management January 1999 - May 2009
Skills
Call Center, BPO, Outsourcing, Customer Relations, Team Building, Customer Service, Quality Assurance, Sales Management, Coaching, Problem Solving, Leadership Development, Operations Management, Telecommunications, Call Centers, Budgets, Recruiting, Telemarketing, Customer Satisfaction, Customer Retention, Program Management, Management, Leadership, Contact Centers, Vendor Management
Education
University of Nebraska-Lincoln 1989 — 1991
Environmental Engineering
Residential Programs Inc February 2012 - Present
PCCW Teleservices December 2009 - February 2012
CDG Management January 1999 - May 2009
Skills
Call Center, BPO, Outsourcing, Customer Relations, Team Building, Customer Service, Quality Assurance, Sales Management, Coaching, Problem Solving, Leadership Development, Operations Management, Telecommunications, Call Centers, Budgets, Recruiting, Telemarketing, Customer Satisfaction, Customer Retention, Program Management, Management, Leadership, Contact Centers, Vendor Management
Education
University of Nebraska-Lincoln 1989 — 1991
Environmental Engineering
Kaitlyn Tucker's PCCW Teleservices Experience March 2011 - March 2012
Job Human Services Professional
Industry Higher Education
Experience
Comfort Keepers April 2015 - Present
Liberty Tax Service January 2012 - April 2015
Roki June 2014 - December 2014
Tiffin University August 2012 - June 2014
Patchworks House February 2012 - August 2012
PCCW Teleservices March 2011 - March 2012
Kroger August 2007 - December 2010
Firelands Counseling and Recovery Service February 2005 - April 2009
Campfire USA February 2006 - August 2008
Skills
Human Services, Innovation, Leadership, Organizational..., Collaboration, Highly motivated..., Communication, Marketing, Planning, Computer Science, Research, Data Analysis, Microsoft Office, IBM SPSS, PowerPoint, Customer Service, Process Improvement, Social Networking, Social Services, Public Speaking, Project Planning, Teaching, SPSS, Critical Thinking, Microsoft Word, Teamwork, Time Management, Social Media, Event Planning, Higher Education, Facebook, Community Outreach, Training
Education
Tiffin University 2012 — 2013
Master of Science in Criminal Justice (M.S.C.J.), Forensic Psychology
Tiffin University 2008 — 2012
Bachelor of Arts (B.A.) and Bachelor of Criminal Justice (B.C.J), Psychology Human Services and Forensic Psychology
Owens Community College 2007 — 2007
Psychology, 3.5
The Technology Center 2006 — 2007
Computer Systems Networking and Telecommunications
Fostoria High School 2003 — 2007
High School Diploma
Terra State Community College 2005 — 2006
Computer Systems Networking and Telecommunications
Comfort Keepers April 2015 - Present
Liberty Tax Service January 2012 - April 2015
Roki June 2014 - December 2014
Tiffin University August 2012 - June 2014
Patchworks House February 2012 - August 2012
PCCW Teleservices March 2011 - March 2012
Kroger August 2007 - December 2010
Firelands Counseling and Recovery Service February 2005 - April 2009
Campfire USA February 2006 - August 2008
Skills
Human Services, Innovation, Leadership, Organizational..., Collaboration, Highly motivated..., Communication, Marketing, Planning, Computer Science, Research, Data Analysis, Microsoft Office, IBM SPSS, PowerPoint, Customer Service, Process Improvement, Social Networking, Social Services, Public Speaking, Project Planning, Teaching, SPSS, Critical Thinking, Microsoft Word, Teamwork, Time Management, Social Media, Event Planning, Higher Education, Facebook, Community Outreach, Training
Education
Tiffin University 2012 — 2013
Master of Science in Criminal Justice (M.S.C.J.), Forensic Psychology
Tiffin University 2008 — 2012
Bachelor of Arts (B.A.) and Bachelor of Criminal Justice (B.C.J), Psychology Human Services and Forensic Psychology
Owens Community College 2007 — 2007
Psychology, 3.5
The Technology Center 2006 — 2007
Computer Systems Networking and Telecommunications
Fostoria High School 2003 — 2007
High School Diploma
Terra State Community College 2005 — 2006
Computer Systems Networking and Telecommunications
Joe Willard's PCCW Teleservices Experience March 2009 - August 2012
Job ...
Industry Media Production
Experience
The MSR Group April 2014 - Present
arise! afterthafire July 2009 - Present
SummerWorks June 2014 - August 2014
U.N.I. Unlimited November 2013 - March 2014
American Red Cross February 2013 - November 2013
First American Payment Systems August 2012 - June 2013
First American Payment Systems October 2011 - August 2012
PCCW Teleservices March 2009 - August 2012
Skills
Sales, Customer Service, Customer Retention, Sales Presentations, Direct Sales, Sales Management, Customer Acquisition, Marketing, Team Building, Training, Motivation, Staff Development, Media, Digital Media, Radio, Radio Broadcasting, Radio Host, Video Production, Video Editing, Photoshop, Final Cut Pro, Graphic Design, Mentoring, Goal Setting, Delegation, Creative Problem Solving, Speech Writing, Interviewing Skills, Press Releases, News Writing, Editorial, Reviews, Business Correspondence, Final Cut, Audacity, iLife, iWork, Windows, Microsoft Office, Social Media
Education
University of Nebraska at Omaha 2013 — 2017
Secondary Education and Teaching
Nebraska Wesleyan University 2003 — 2007
Bachelor of Arts (BA), Religion/Religious Studies
Norwich Free Academy 1999 — 2003
The MSR Group April 2014 - Present
arise! afterthafire July 2009 - Present
SummerWorks June 2014 - August 2014
U.N.I. Unlimited November 2013 - March 2014
American Red Cross February 2013 - November 2013
First American Payment Systems August 2012 - June 2013
First American Payment Systems October 2011 - August 2012
PCCW Teleservices March 2009 - August 2012
Skills
Sales, Customer Service, Customer Retention, Sales Presentations, Direct Sales, Sales Management, Customer Acquisition, Marketing, Team Building, Training, Motivation, Staff Development, Media, Digital Media, Radio, Radio Broadcasting, Radio Host, Video Production, Video Editing, Photoshop, Final Cut Pro, Graphic Design, Mentoring, Goal Setting, Delegation, Creative Problem Solving, Speech Writing, Interviewing Skills, Press Releases, News Writing, Editorial, Reviews, Business Correspondence, Final Cut, Audacity, iLife, iWork, Windows, Microsoft Office, Social Media
Education
University of Nebraska at Omaha 2013 — 2017
Secondary Education and Teaching
Nebraska Wesleyan University 2003 — 2007
Bachelor of Arts (BA), Religion/Religious Studies
Norwich Free Academy 1999 — 2003
Matthew Weinert's PCCW Teleservices Experience 2007 - 2010
Job Consultant, Instructional Design and Development at Cardinal Health
Industry Information Technology and Services
Experience
Cardinal Health January 2015 - Present
Language Access Network October 2014 - Present
Indeks Digital Marketing Agency 2013 - Present
Cardinal Health March 2013 - January 2015
Cardinal Health February 2012 - March 2013
Koncept J 2010 - 2012
PCCW Teleservices 2007 - 2010
Skills
Process Improvement, Graphic Design, Training, Training Delivery, Requirements Analysis, Leadership, Business Analysis, Software Project..., Business Intelligence, Analytics, Project Management, Data Analysis, Analysis, Marketing, SDLC, Business Process..., HTML, Small Business Marketing, Translation, Customer Service, Employee Training, Curriculum Design, VBA, Strategic Leadership, Management, SharePoint, Articulate Presenter, Photoshop
Education
Ohio Christian University 2003 — 2006
Ohio Christian University 2002 — 2005
Music Teacher Education
Cardinal Health January 2015 - Present
Language Access Network October 2014 - Present
Indeks Digital Marketing Agency 2013 - Present
Cardinal Health March 2013 - January 2015
Cardinal Health February 2012 - March 2013
Koncept J 2010 - 2012
PCCW Teleservices 2007 - 2010
Skills
Process Improvement, Graphic Design, Training, Training Delivery, Requirements Analysis, Leadership, Business Analysis, Software Project..., Business Intelligence, Analytics, Project Management, Data Analysis, Analysis, Marketing, SDLC, Business Process..., HTML, Small Business Marketing, Translation, Customer Service, Employee Training, Curriculum Design, VBA, Strategic Leadership, Management, SharePoint, Articulate Presenter, Photoshop
Education
Ohio Christian University 2003 — 2006
Ohio Christian University 2002 — 2005
Music Teacher Education
Crystalyn Donavan's PCCW Teleservices Experience May 2014 - September 2015
Job Substitute Teacher at ESC of Central Ohio
Industry Education Management
Experience
ESC of Central Ohio September 2015 - Present
PCCW Teleservices May 2014 - September 2015
ESC of Central Ohio August 2006 - May 2014
Columbus City Schools October 2012 - June 2013
South-Western City Schools January 2012 - May 2012
Emerson College January 2010 - May 2011
Snowden International School January 2011 - March 2011
The Actors' Theatre of Columbus May 2008 - August 2009
The Phoenix Theatre for Children 2008 - 2009
Columbus Metropolitan Library May 2007 - September 2008
Skills
Teaching, Lesson Planning, Theatre, Stage Management, Acting, Theatrical Production, Shakespeare, Performing Arts, Musical Theatre, Directing, Playwriting, Drama, Curriculum Design, Customer Service, Creative Writing, Editing, Public Speaking
Education
Emerson College 2009 — 2011
M.A., Theatre Education
The Ohio State University 2000 — 2005
B.A., Theatre
ESC of Central Ohio September 2015 - Present
PCCW Teleservices May 2014 - September 2015
ESC of Central Ohio August 2006 - May 2014
Columbus City Schools October 2012 - June 2013
South-Western City Schools January 2012 - May 2012
Emerson College January 2010 - May 2011
Snowden International School January 2011 - March 2011
The Actors' Theatre of Columbus May 2008 - August 2009
The Phoenix Theatre for Children 2008 - 2009
Columbus Metropolitan Library May 2007 - September 2008
Skills
Teaching, Lesson Planning, Theatre, Stage Management, Acting, Theatrical Production, Shakespeare, Performing Arts, Musical Theatre, Directing, Playwriting, Drama, Curriculum Design, Customer Service, Creative Writing, Editing, Public Speaking
Education
Emerson College 2009 — 2011
M.A., Theatre Education
The Ohio State University 2000 — 2005
B.A., Theatre
Alyssa Uy's PCCW Teleservices Experience April 2012 - July 2012
Job Senior Business Analyst at TechQuora
Industry Marketing and Advertising
Experience
techquora Inc February 2015 - Present
Seven Seven Softwares August 2013 - October 2014
PCCW Teleservices April 2012 - July 2012
Skills
Management, Help Desk Support, Software Installation, Hardware, Computer Hardware
Education
San Beda College 2009 — 2013
Bachelor's Degree, Bachelor of Science in Information and Communication Technology
techquora Inc February 2015 - Present
Seven Seven Softwares August 2013 - October 2014
PCCW Teleservices April 2012 - July 2012
Skills
Management, Help Desk Support, Software Installation, Hardware, Computer Hardware
Education
San Beda College 2009 — 2013
Bachelor's Degree, Bachelor of Science in Information and Communication Technology
Samuel Baldwin Samuel Baldwin's PCCW Teleservices Experience January 2004 - February 2008
Job Independent Adjuster
Industry Financial Services
Experience
Self Employed October 2011 - Present
Bob Evans October 2010 - October 2011
Shoney's Restaurants & Franchising February 2008 - January 2010
Broadview Solutions January 2008 - August 2009
PCCW Teleservices January 2004 - February 2008
Skills
Sales, People Management, Project Management, Advertising, P&L Analysis, Marketing Strategy, Policy Analysis, Hiring, Customer Satisfaction, Management, Hospitality Management, Customer Service, Restaurant Management, Inventory Management, Time Management, Hospitality, Employee Training, PowerPoint, Training, Leadership, Microsoft Office, Motivational Speaking
Education
Hocking College 2008 — 2010
Associate of Science (A.S.), Hotel, Motel, and Restaurant Management
Self Employed October 2011 - Present
Bob Evans October 2010 - October 2011
Shoney's Restaurants & Franchising February 2008 - January 2010
Broadview Solutions January 2008 - August 2009
PCCW Teleservices January 2004 - February 2008
Skills
Sales, People Management, Project Management, Advertising, P&L Analysis, Marketing Strategy, Policy Analysis, Hiring, Customer Satisfaction, Management, Hospitality Management, Customer Service, Restaurant Management, Inventory Management, Time Management, Hospitality, Employee Training, PowerPoint, Training, Leadership, Microsoft Office, Motivational Speaking
Education
Hocking College 2008 — 2010
Associate of Science (A.S.), Hotel, Motel, and Restaurant Management
Cayden Chi Ling Chim Cayden Chi Ling Chim's PCCW Teleservices Experience August 2013 - September 2013
Job Student at University of California, Irvine
Industry Financial Services
Experience
UCI MIND April 2014 - Present
PCCW Teleservices August 2013 - September 2013
King Wai Consultant December 2011 - February 2012
Skills
Investment Management, Real Estate, Marketing Communications, Computer Maintenance, Real Estate Development, Investments, Customer Service, Computer Hardware, Computer Repair, Sales, Economics, Game Theory, International Relations, Cantonese, Mandarin, Chinese, Investment Properties, Investment Banking, Finance, Microsoft Office, Microsoft Word, Budgets, Analysis, Microsoft Excel, CRM
Education
University of California, Irvine 2012 — 2014
Bachelor's Degree, Economics
Santa Monica College 2009 — 2012
Computer Science, Economics
UCI MIND April 2014 - Present
PCCW Teleservices August 2013 - September 2013
King Wai Consultant December 2011 - February 2012
Skills
Investment Management, Real Estate, Marketing Communications, Computer Maintenance, Real Estate Development, Investments, Customer Service, Computer Hardware, Computer Repair, Sales, Economics, Game Theory, International Relations, Cantonese, Mandarin, Chinese, Investment Properties, Investment Banking, Finance, Microsoft Office, Microsoft Word, Budgets, Analysis, Microsoft Excel, CRM
Education
University of California, Irvine 2012 — 2014
Bachelor's Degree, Economics
Santa Monica College 2009 — 2012
Computer Science, Economics
Davon Custis's PCCW Teleservices Experience August 2014 - December 2014
Job Northwestern University Graduate
Industry
Experience
PCCW Teleservices August 2014 - December 2014
Meijer January 2014 - June 2014
Chicago Historical Society April 2013 - June 2013
Skills
Call Centers, PowerPoint, Retail, Retail Sales, Public Speaking, Data Analysis, Research, Social Media, Access Database, Curatorial Projects, Microsoft Excel, Microsoft Office, Microsoft Word, Critical Thinking, French, Shipping & Receiving, Warehousing
Education
Northwestern University 2009 — 2013
Bachelor of Arts (B.A.), Philosophy, U.S History
St. Francis DeSales High School 2005 — 2009
PCCW Teleservices August 2014 - December 2014
Meijer January 2014 - June 2014
Chicago Historical Society April 2013 - June 2013
Skills
Call Centers, PowerPoint, Retail, Retail Sales, Public Speaking, Data Analysis, Research, Social Media, Access Database, Curatorial Projects, Microsoft Excel, Microsoft Office, Microsoft Word, Critical Thinking, French, Shipping & Receiving, Warehousing
Education
Northwestern University 2009 — 2013
Bachelor of Arts (B.A.), Philosophy, U.S History
St. Francis DeSales High School 2005 — 2009
Jason Sterns's PCCW Teleservices Experience 2011 - August 2012
Job Vice President Business Development at SynergyGlobal Outsourcing
Industry Outsourcing/Offshoring
Experience
SynergyGlobal Outsourcing 2013 - Present
Insite Managed Solutions 2012 - August 2013
PCCW Teleservices 2011 - August 2012
Center Partners 2009 - 2011
SlideManager 2008 - 2009
MBS 2007 - 2008
Center Partners 2003 - 2007
Premier Employment Screening Services 1997 - 2003
Skills
BPO, Lead Generation, Telemarketing, Outsourcing, Customer Retention, Customer Service, Consulting, IT Outsourcing, Mergers, Payment Card Processing, HRO, Call Center, Account Management, Team Building, Business Development, Strategy, New Business Development, Customer Satisfaction, Contact Centers, Customer Acquisition, Call Centers, Management, Cross-functional Team..., Process Improvement, P&L Management, Leadership, Workforce Management, Training, Team Leadership, Executive Management, Sales, Product Development, Marketing Strategy, Background Checks, SAS, Healthcare Industry, Sales Management, Salesforce.com..., Zoho, MailChimp, Keynote, PowerPoint, CRM, Customer Experience, Inbound Marketing, Marketing, Strategic Partnerships, SaaS, Analysis, Salesforce.com
Education
University of Iowa 1990 — 1997
BA, Biology
Jefferson High School 1987 — 1990
SynergyGlobal Outsourcing 2013 - Present
Insite Managed Solutions 2012 - August 2013
PCCW Teleservices 2011 - August 2012
Center Partners 2009 - 2011
SlideManager 2008 - 2009
MBS 2007 - 2008
Center Partners 2003 - 2007
Premier Employment Screening Services 1997 - 2003
Skills
BPO, Lead Generation, Telemarketing, Outsourcing, Customer Retention, Customer Service, Consulting, IT Outsourcing, Mergers, Payment Card Processing, HRO, Call Center, Account Management, Team Building, Business Development, Strategy, New Business Development, Customer Satisfaction, Contact Centers, Customer Acquisition, Call Centers, Management, Cross-functional Team..., Process Improvement, P&L Management, Leadership, Workforce Management, Training, Team Leadership, Executive Management, Sales, Product Development, Marketing Strategy, Background Checks, SAS, Healthcare Industry, Sales Management, Salesforce.com..., Zoho, MailChimp, Keynote, PowerPoint, CRM, Customer Experience, Inbound Marketing, Marketing, Strategic Partnerships, SaaS, Analysis, Salesforce.com
Education
University of Iowa 1990 — 1997
BA, Biology
Jefferson High School 1987 — 1990
Nathan Ours's PCCW Teleservices Experience October 2011 - January 2012
Job Recovery Specialist at Sears Holdings Corporation
Industry Outsourcing/Offshoring
Experience
Sears Holdings Corporation April 2014 - Present
Stepping Stones Learning Center January 2013 - January 2014
PCCW Teleservices October 2011 - January 2012
Johnson's Ice Cream August 2008 - June 2011
Skills
Call Centers, Customer Satisfaction, Team Management, BPO, Telecommunications, Customer Experience, Account Management, Technical Support, Service Delivery, Workforce Management
Education
Tiffin University 2011 — 2012
2 years - no degree, Psychology
Bexley High School 2007 — 2011
High School Diploma, Diploma
Sears Holdings Corporation April 2014 - Present
Stepping Stones Learning Center January 2013 - January 2014
PCCW Teleservices October 2011 - January 2012
Johnson's Ice Cream August 2008 - June 2011
Skills
Call Centers, Customer Satisfaction, Team Management, BPO, Telecommunications, Customer Experience, Account Management, Technical Support, Service Delivery, Workforce Management
Education
Tiffin University 2011 — 2012
2 years - no degree, Psychology
Bexley High School 2007 — 2011
High School Diploma, Diploma
Irene Hsin's PCCW Teleservices Experience March 1997 - March 2006
Job Manager, Accounting at Monolithic Power Systems, Inc.
Industry Information Technology and Services
Experience
Monolithic Power Systems, Inc. July 2013 - Present
Cisco Systems May 2013 - July 2013
Google March 2013 - May 2013
Cisco Systems August 2012 - February 2013
RAE Systems Inc. (Acquired by Honeywell Int'l Inc - NYSE: HON) May 2008 - July 2012
Cypress Semiconductor 2006 - 2008
PCCW Teleservices March 1997 - March 2006
Cisco Systems 2006 - 2006
McDonald's Corporation 1995 - 1996
Skills
SEC reporting, Financial Accounting, Excel, Corporate Finance, Transfer Pricing, Due Diligence, Audit, Internal Audit, Auditing, Accounts Receivable, SOX, Accounting, Mergers, Revenue Recognition, Financial Reporting, SEC filings, Sarbanes-Oxley Act, Consolidation, Finance, Internal Controls, Microsoft Excel, Sarbanes-Oxley, Cash Management, Financial Analysis, CPA, Business Planning, US GAAP
Education
California State University-Hayward - School of Business and Economics
BS, Accounting & Finance
Monolithic Power Systems, Inc. July 2013 - Present
Cisco Systems May 2013 - July 2013
Google March 2013 - May 2013
Cisco Systems August 2012 - February 2013
RAE Systems Inc. (Acquired by Honeywell Int'l Inc - NYSE: HON) May 2008 - July 2012
Cypress Semiconductor 2006 - 2008
PCCW Teleservices March 1997 - March 2006
Cisco Systems 2006 - 2006
McDonald's Corporation 1995 - 1996
Skills
SEC reporting, Financial Accounting, Excel, Corporate Finance, Transfer Pricing, Due Diligence, Audit, Internal Audit, Auditing, Accounts Receivable, SOX, Accounting, Mergers, Revenue Recognition, Financial Reporting, SEC filings, Sarbanes-Oxley Act, Consolidation, Finance, Internal Controls, Microsoft Excel, Sarbanes-Oxley, Cash Management, Financial Analysis, CPA, Business Planning, US GAAP
Education
California State University-Hayward - School of Business and Economics
BS, Accounting & Finance
Jason Katerberg Jason Katerberg's PCCW Teleservices Experience December 2010 - September 2013
Job Experienced Manager
Industry Telecommunications
Experience
Electronic Data Payment Systems September 2013 - January 2015
PCCW Teleservices December 2010 - September 2013
Brewers Retail Inc. - The Beer Store August 2006 - July 2010
TI Automotive - Variform May 2006 - September 2006
Skills
Customer Service, Program Management, Selling, Customer Satisfaction, Time Management, Microsoft Office, Sales, Social Media, Team Leadership, Teamwork, Microsoft Excel, Social Networking, Leadership, PowerPoint, Account Management, Microsoft Word, Management, Customer Experience, Event Planning, North American History, Railroad History, Sports History, Motorsports, Employee Training
Education
McMaster University 2008 — 2009
Bachelor of Arts (B.A.), Philosophy
McMaster University 2004 — 2008
Bachelor of Arts (B.A.) - Honors, History/Political Science
Strathroy District Collegiate 1999 — 2004
Ontario Secondary School Diploma
Electronic Data Payment Systems September 2013 - January 2015
PCCW Teleservices December 2010 - September 2013
Brewers Retail Inc. - The Beer Store August 2006 - July 2010
TI Automotive - Variform May 2006 - September 2006
Skills
Customer Service, Program Management, Selling, Customer Satisfaction, Time Management, Microsoft Office, Sales, Social Media, Team Leadership, Teamwork, Microsoft Excel, Social Networking, Leadership, PowerPoint, Account Management, Microsoft Word, Management, Customer Experience, Event Planning, North American History, Railroad History, Sports History, Motorsports, Employee Training
Education
McMaster University 2008 — 2009
Bachelor of Arts (B.A.), Philosophy
McMaster University 2004 — 2008
Bachelor of Arts (B.A.) - Honors, History/Political Science
Strathroy District Collegiate 1999 — 2004
Ontario Secondary School Diploma
Florence Diodati's PCCW Teleservices Experience November 2007 - April 2012
Job STNA at Schoenbrunn Healthcare
Industry Hospital & Health Care
Experience
Schoenbrunn Healthcare 2013 - Present
Sunnyslope Nursing Home May 2012 - 2014
PCCW Teleservices November 2007 - April 2012
Cornwell Quality Tools June 1988 - September 2004
Skills
Customer Service, Management, Team Building, Healthcare, Training, Customer Satisfaction, Budgets, Strategic Planning, Long-term Care, Account Management, Data Entry, Time Management, Employee Benefits, Call Centers, Microsoft Excel, Access, Accounts Receivable, Microsoft Office, Human Resources, Payroll, Accounts Payable, Accounting, ICD-10 & CPT-10/Billing...
Education
Kent State University at Tuscarawas 2011 — 2015
Associate's Degree, Business Management Technology, 3.87
Kent State University at Tuscarawas 2010 — 2015
Associate's Degree, Allied Health Managment Technology, 3.5
Kent State University at Tuscarawas 2013 — 2014
Certificate, Medical Billing & Coding, 4.0
Wadsworth High School 1985 — 1989
Diploma, Business
Schoenbrunn Healthcare 2013 - Present
Sunnyslope Nursing Home May 2012 - 2014
PCCW Teleservices November 2007 - April 2012
Cornwell Quality Tools June 1988 - September 2004
Skills
Customer Service, Management, Team Building, Healthcare, Training, Customer Satisfaction, Budgets, Strategic Planning, Long-term Care, Account Management, Data Entry, Time Management, Employee Benefits, Call Centers, Microsoft Excel, Access, Accounts Receivable, Microsoft Office, Human Resources, Payroll, Accounts Payable, Accounting, ICD-10 & CPT-10/Billing...
Education
Kent State University at Tuscarawas 2011 — 2015
Associate's Degree, Business Management Technology, 3.87
Kent State University at Tuscarawas 2010 — 2015
Associate's Degree, Allied Health Managment Technology, 3.5
Kent State University at Tuscarawas 2013 — 2014
Certificate, Medical Billing & Coding, 4.0
Wadsworth High School 1985 — 1989
Diploma, Business
Melissa Stanton's PCCW Teleservices Experience 2010 - 2011
Job Executive Client Services Manager at ChaseTek
Industry Telecommunications
Experience
ChaseTek September 2014 - Present
Syrus Restaurant Information Services October 2013 - September 2014
Lazer Kraze February 2013 - August 2013
Barnes and Noble Polaris October 2011 - March 2013
Teleperformance, USA January 2011 - February 2012
PCCW Teleservices 2010 - 2011
The Wendy's Company July 2007 - November 2010
Skills
Customer Service, Inventory Management, Event Management, Retail, Social Media, Microsoft Office, Merchandising, Management, Sales, Marketing, Microsoft Excel, Hospitality, Microsoft Word, Customer Satisfaction, Social Networking, Time Management, Team Building, Store Management, Visual Merchandising, Public Speaking, Employee Training, Manage Client..., Corporate Communications, Training, Leadership, Recruiting, Strategic Planning, P, Operations Management, Hiring, Restaurant Management, Profit
Education
American InterContinental University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
American InterContinental University 2006 — 2009
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
ChaseTek September 2014 - Present
Syrus Restaurant Information Services October 2013 - September 2014
Lazer Kraze February 2013 - August 2013
Barnes and Noble Polaris October 2011 - March 2013
Teleperformance, USA January 2011 - February 2012
PCCW Teleservices 2010 - 2011
The Wendy's Company July 2007 - November 2010
Skills
Customer Service, Inventory Management, Event Management, Retail, Social Media, Microsoft Office, Merchandising, Management, Sales, Marketing, Microsoft Excel, Hospitality, Microsoft Word, Customer Satisfaction, Social Networking, Time Management, Team Building, Store Management, Visual Merchandising, Public Speaking, Employee Training, Manage Client..., Corporate Communications, Training, Leadership, Recruiting, Strategic Planning, P, Operations Management, Hiring, Restaurant Management, Profit
Education
American InterContinental University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
American InterContinental University 2006 — 2009
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
Ed Shaidnagle Ed Shaidnagle's PCCW Teleservices Experience July 2013 - March 2014
Job Contractor
Industry Consumer Services
Experience
Randstad April 2015 - Present
Teleperformance, USA January 2015 - March 2015
Ricoh Americas Corporation April 2014 - October 2014
PCCW Teleservices July 2013 - March 2014
Giant Eagle September 2012 - June 2013
Skills
Quality Assurance, Customer Satisfaction, Customer Service, Microsoft Office, Mac OS, iWork, Reporting & Analysis, Job Coaching, Team Management, Inventory Management, Windows 7, Windows Vista, Time Management, Team Leadership, Teamwork, Training, Desktop Application..., Printers, Data Entry, Call Centers, Technical Support, Customer Experience, Troubleshooting, Outlook, Sales, Recruiting
Education
ECPI College of Technology 2009 — 2010
East Alton - Wood River High School 1995 — 1999
High School Diploma
Randstad April 2015 - Present
Teleperformance, USA January 2015 - March 2015
Ricoh Americas Corporation April 2014 - October 2014
PCCW Teleservices July 2013 - March 2014
Giant Eagle September 2012 - June 2013
Skills
Quality Assurance, Customer Satisfaction, Customer Service, Microsoft Office, Mac OS, iWork, Reporting & Analysis, Job Coaching, Team Management, Inventory Management, Windows 7, Windows Vista, Time Management, Team Leadership, Teamwork, Training, Desktop Application..., Printers, Data Entry, Call Centers, Technical Support, Customer Experience, Troubleshooting, Outlook, Sales, Recruiting
Education
ECPI College of Technology 2009 — 2010
East Alton - Wood River High School 1995 — 1999
High School Diploma
Joy Ferris's PCCW Teleservices Experience June 2004 - March 2011
Job Customer Experience Manager, Synchrony Financial
Industry Financial Services
Experience
Synchrony Financial August 2014 - Present
GE Capital July 2013 - August 2014
GE Capital March 2011 - July 2013
PCCW Teleservices June 2004 - March 2011
TCIM Services, Inc. 2000 - 2004
TCIM Services 1994 - 2000
Skills
Call Center, Customer Experience, Strategic Planning, Account Management, Process Improvement, Management, Call Centers, CRM, Customer Service, Customer Satisfaction, Vendor Management, Outsourcing, Telecommunications, Customer Retention, Team Building, Team Leadership, Cross-functional Team..., Leadership, Performance Management, Business Development, Coaching, Operations Management, Training, Business Process..., Program Management, Business Analysis, Strategy, Team Management, Change Management, Sales Operations, Sales Management, New Business Development, Six Sigma
Education
Oklahoma State University
Masters, Physics
Stillman College
Bachelors of Sciences, Physics
Synchrony Financial August 2014 - Present
GE Capital July 2013 - August 2014
GE Capital March 2011 - July 2013
PCCW Teleservices June 2004 - March 2011
TCIM Services, Inc. 2000 - 2004
TCIM Services 1994 - 2000
Skills
Call Center, Customer Experience, Strategic Planning, Account Management, Process Improvement, Management, Call Centers, CRM, Customer Service, Customer Satisfaction, Vendor Management, Outsourcing, Telecommunications, Customer Retention, Team Building, Team Leadership, Cross-functional Team..., Leadership, Performance Management, Business Development, Coaching, Operations Management, Training, Business Process..., Program Management, Business Analysis, Strategy, Team Management, Change Management, Sales Operations, Sales Management, New Business Development, Six Sigma
Education
Oklahoma State University
Masters, Physics
Stillman College
Bachelors of Sciences, Physics
Steve Jogan's PCCW Teleservices Experience May 2001 - March 2014
Job Contract C# Web Developer at Stafford Technology
Industry Telecommunications
Experience
Stafford Technology March 2014 - Present
PCCW Teleservices May 2001 - March 2014
CONCENTRIX INC 1997 - 2000
Management Reports Inc. 1996 - 1997
Skills
C#, T-SQL, MySQL, Visual Studio, SQL, T-SQL Stored Procedures, SQL Server Management..., Visual FoxPro, Javascript, MVC, HTML, CSS
Education
Case Western Reserve University 1988 — 1993
B.S. in Physics, Physics
Stafford Technology March 2014 - Present
PCCW Teleservices May 2001 - March 2014
CONCENTRIX INC 1997 - 2000
Management Reports Inc. 1996 - 1997
Skills
C#, T-SQL, MySQL, Visual Studio, SQL, T-SQL Stored Procedures, SQL Server Management..., Visual FoxPro, Javascript, MVC, HTML, CSS
Education
Case Western Reserve University 1988 — 1993
B.S. in Physics, Physics
Ben Costello's PCCW Teleservices Experience August 2012 - Present
Job IT/Facilities Support at PCCW Teleservices
Industry Information Technology and Services
Experience
PCCW Teleservices August 2012 - Present
Carp Design February 2004 - August 2012
University of Nebraska-Lincoln January 2007 - February 2010
10/11 KOLN/KGIN Lincoln, Ne TV Station July 2006 - May 2007
Skills
Research, Photography, Adobe Creative Suite, Graphic Design, Web Development, Web Design, Mobile Web Design, Computer Support, VMware, Microsoft Exchange, Microsoft Server Support, Microsoft Server..., Linux System..., Network Administration, Linux Server, InDesign, Photoshop, Technical Support, HTML, Windows, Facebook, Illustrator, Social Networking, Digital Photography, Dreamweaver, Social Media Marketing, Final Cut Pro, Editing, Blogging, Windows 7, Social Media, Interaction Design, OS X, Advertising, PowerPoint, SEO, Microsoft Office, Event Planning, Email Marketing, Public Speaking, Microsoft Word, Public Relations, Marketing Communications, Television News..., Television Master..., Live Television..., System Administration, Event Management, Windows Server, Live Broadcast
Education
University of Nebraska-Lincoln 2002 — 2008
BJ & BA, Photojournalism, Anthropology
Universidade Federal do Piauí (Federal University of Piaui -Brazil) 2002 — 2002
Portuguese Language and Culture, 4.0
University of Nebraska-Lincoln
Bachelor of Arts and Science - Anthropology and Bachelor or Journalism, Anthropology, Photojournalism, Graphic and Web Design
PCCW Teleservices August 2012 - Present
Carp Design February 2004 - August 2012
University of Nebraska-Lincoln January 2007 - February 2010
10/11 KOLN/KGIN Lincoln, Ne TV Station July 2006 - May 2007
Skills
Research, Photography, Adobe Creative Suite, Graphic Design, Web Development, Web Design, Mobile Web Design, Computer Support, VMware, Microsoft Exchange, Microsoft Server Support, Microsoft Server..., Linux System..., Network Administration, Linux Server, InDesign, Photoshop, Technical Support, HTML, Windows, Facebook, Illustrator, Social Networking, Digital Photography, Dreamweaver, Social Media Marketing, Final Cut Pro, Editing, Blogging, Windows 7, Social Media, Interaction Design, OS X, Advertising, PowerPoint, SEO, Microsoft Office, Event Planning, Email Marketing, Public Speaking, Microsoft Word, Public Relations, Marketing Communications, Television News..., Television Master..., Live Television..., System Administration, Event Management, Windows Server, Live Broadcast
Education
University of Nebraska-Lincoln 2002 — 2008
BJ & BA, Photojournalism, Anthropology
Universidade Federal do Piauí (Federal University of Piaui -Brazil) 2002 — 2002
Portuguese Language and Culture, 4.0
University of Nebraska-Lincoln
Bachelor of Arts and Science - Anthropology and Bachelor or Journalism, Anthropology, Photojournalism, Graphic and Web Design
April Rogers's PCCW Teleservices Experience March 2005 - June 2013
Job Experienced Contact Center Executive
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices March 2005 - June 2013
Skills
Workforce Management, BPO, Telecommunications, Process Improvement, Operations Management, Call Center, Offshoring, Management, Call Center Development, Contact Centers, Outsourcing, Inbound Marketing, Call Centers, Account Management, Telemarketing, Customer Experience, CRM, Vendor Management, Program Management, Customer Satisfaction
Education
University of Oklahoma
PCCW Teleservices March 2005 - June 2013
Skills
Workforce Management, BPO, Telecommunications, Process Improvement, Operations Management, Call Center, Offshoring, Management, Call Center Development, Contact Centers, Outsourcing, Inbound Marketing, Call Centers, Account Management, Telemarketing, Customer Experience, CRM, Vendor Management, Program Management, Customer Satisfaction
Education
University of Oklahoma
Sean McClellan's PCCW Teleservices Experience May 2013 - Present
Job Infrastructure Manager at PCCW Teleservices
Industry Information Technology and Services
Experience
PCCW Teleservices May 2013 - Present
Checksmart July 2007 - April 2013
ECS Financial Services, Inc. January 2005 - June 2007
Skills
Microsoft Certified..., SharePoint, Microsoft SQL Server, Troubleshooting, Virtualization, IIS, Windows Server, Technical Support, Computer Hardware, Data Center, Windows, Networking, Microsoft Exchange, Cisco Technologies, Disaster Recovery, VPN, Call Centers, Network Design, Information Technology, IT Operations
Education
The Ohio State University 1999 — 2004
PCCW Teleservices May 2013 - Present
Checksmart July 2007 - April 2013
ECS Financial Services, Inc. January 2005 - June 2007
Skills
Microsoft Certified..., SharePoint, Microsoft SQL Server, Troubleshooting, Virtualization, IIS, Windows Server, Technical Support, Computer Hardware, Data Center, Windows, Networking, Microsoft Exchange, Cisco Technologies, Disaster Recovery, VPN, Call Centers, Network Design, Information Technology, IT Operations
Education
The Ohio State University 1999 — 2004
Wendy Stewart Cady's PCCW Teleservices Experience August 2008 - Present
Job Manager, Account Administration
Industry Telecommunications
Experience
PCCW Teleservices August 2008 - Present
APAC Customer Services September 1999 - March 2008
Central States Indemnity Co of Omaha 1991 - 1999
Education
Metropolitan Community College
PCCW Teleservices August 2008 - Present
APAC Customer Services September 1999 - March 2008
Central States Indemnity Co of Omaha 1991 - 1999
Education
Metropolitan Community College
Shane Jervis's PCCW Teleservices Experience June 2009 - February 2012
Job Software Engineer at Cardinal Health
Industry Computer Software
Experience
Cardinal Health August 2015 - Present
Cardinal Health January 2012 - August 2015
PCCW Teleservices June 2009 - February 2012
A2Z Field Services November 2008 - May 2009
ACA Management September 2007 - September 2008
State of Ohio Office of Budget and Management March 2007 - September 2007
Skills
SSRS, SSIS, Microsoft SQL Server, T-SQL, ASP.NET, C#, .NET, Visual Studio, WCF, IIS, SQL, VB.NET, Web Services, Visual Basic, WPF, SDLC, Subversion, Java, WinForms, CSS, Active Directory, Programming, PL/SQL, ASP, Databases, LINQ, TFS, SharePoint
Education
Keller Graduate School of Management of DeVry University 2007 — 2008
MIS Master of Information Systems Management, Information Systems and IT Security
DeVry University 2003 — 2007
Bachelor's, Computer Information Systems
Teays Valley High School 1990 — 1994
Diploma, College Preparatory: English, Math, Science, IT
Cardinal Health August 2015 - Present
Cardinal Health January 2012 - August 2015
PCCW Teleservices June 2009 - February 2012
A2Z Field Services November 2008 - May 2009
ACA Management September 2007 - September 2008
State of Ohio Office of Budget and Management March 2007 - September 2007
Skills
SSRS, SSIS, Microsoft SQL Server, T-SQL, ASP.NET, C#, .NET, Visual Studio, WCF, IIS, SQL, VB.NET, Web Services, Visual Basic, WPF, SDLC, Subversion, Java, WinForms, CSS, Active Directory, Programming, PL/SQL, ASP, Databases, LINQ, TFS, SharePoint
Education
Keller Graduate School of Management of DeVry University 2007 — 2008
MIS Master of Information Systems Management, Information Systems and IT Security
DeVry University 2003 — 2007
Bachelor's, Computer Information Systems
Teays Valley High School 1990 — 1994
Diploma, College Preparatory: English, Math, Science, IT
Bruce Paulien's PCCW Teleservices Experience May 1996 - February 2014
Job Stafford Technology Client:CASS Information Systems, Inc.
Industry Telecommunications
Experience
Stafford Technology February 2014 - Present
PCCW Teleservices May 1996 - February 2014
Helderberg College May 1994 - May 1995
Union College (Nebraska) August 1990 - May 1994
Skills
C#, T-SQL, T-SQL Stored Procedures, MySQL, Visual Studio, SQL, SQL Server Management..., .NET, SSRS, Microsoft SQL Server, TFS, Database Design, ADO.NET, Subversion, IIS, SSIS, XML, Windows, AJAX, JavaScript, ASP.NET, ASP
Education
Union College (NE) 1990 — 1994
Bachelor's degree, Computer Information Systems
Front Range Community College 1989 — 1994
Summer Classes
Stafford Technology February 2014 - Present
PCCW Teleservices May 1996 - February 2014
Helderberg College May 1994 - May 1995
Union College (Nebraska) August 1990 - May 1994
Skills
C#, T-SQL, T-SQL Stored Procedures, MySQL, Visual Studio, SQL, SQL Server Management..., .NET, SSRS, Microsoft SQL Server, TFS, Database Design, ADO.NET, Subversion, IIS, SSIS, XML, Windows, AJAX, JavaScript, ASP.NET, ASP
Education
Union College (NE) 1990 — 1994
Bachelor's degree, Computer Information Systems
Front Range Community College 1989 — 1994
Summer Classes
Brad Wintersteen's PCCW Teleservices Experience August 2014 - Present
Job Hospitality Manager
Industry Hospitality
Experience
PCCW Teleservices August 2014 - Present
Speedway LLC November 2013 - August 2014
Hilton Garden Inn July 2012 - November 2013
J Gumbo's June 2011 - October 2012
American Red Cross December 2007 - June 2011
Hilton 1996 - 2007
Skills
Hospitality, Hotels, Guest Service Management, Rooms Division..., Opening Hotels, Sales, Hospitality Management, OnQ, Pre-opening experience, Team Building, Leadership, Customer Service, Public Speaking, Training, Hospitality Industry, Team Leadership, Hotel Management, New Business Development, Coaching, Tourism, Restaurant Management, Restaurants
Education
Cornell University 2002 — 2002
Certificate, Hospitality Management
Columbus State Community College 2001 — 2003
Business Management, Business Management
PCCW Teleservices August 2014 - Present
Speedway LLC November 2013 - August 2014
Hilton Garden Inn July 2012 - November 2013
J Gumbo's June 2011 - October 2012
American Red Cross December 2007 - June 2011
Hilton 1996 - 2007
Skills
Hospitality, Hotels, Guest Service Management, Rooms Division..., Opening Hotels, Sales, Hospitality Management, OnQ, Pre-opening experience, Team Building, Leadership, Customer Service, Public Speaking, Training, Hospitality Industry, Team Leadership, Hotel Management, New Business Development, Coaching, Tourism, Restaurant Management, Restaurants
Education
Cornell University 2002 — 2002
Certificate, Hospitality Management
Columbus State Community College 2001 — 2003
Business Management, Business Management
Brent Reck's PCCW Teleservices Experience January 2009 - October 2012
Job Sr. Account Director at Dialog direct
Industry Marketing and Advertising
Experience
Dialog direct October 2012 - January 2015
PCCW Teleservices January 2009 - October 2012
HSBC 2006 - 2008
PCCW Teleservices 2003 - 2006
Affinity Marketing Services June 2000 - November 2003
TeleQuest June 1995 - June 2000
Skills
BPO, CRM, Call Center, Call Centers, Customer Experience, Customer Service, Customer Retention, Offshoring, Management, Operations Management, Outsourcing, Product Management, Quality Assurance, Sales, Strategy, Telemarketing, Vendor Management, Training
Education
The University of Texas at Arlington 1990 — 1994
Bachelor of Science, Business
Dialog direct October 2012 - January 2015
PCCW Teleservices January 2009 - October 2012
HSBC 2006 - 2008
PCCW Teleservices 2003 - 2006
Affinity Marketing Services June 2000 - November 2003
TeleQuest June 1995 - June 2000
Skills
BPO, CRM, Call Center, Call Centers, Customer Experience, Customer Service, Customer Retention, Offshoring, Management, Operations Management, Outsourcing, Product Management, Quality Assurance, Sales, Strategy, Telemarketing, Vendor Management, Training
Education
The University of Texas at Arlington 1990 — 1994
Bachelor of Science, Business
Bill Trocano's PCCW Teleservices Experience September 2011 - January 2013
Job Vice President Sales at Telvista Inc.
Industry Outsourcing/Offshoring
Experience
Telvista Inc. March 2015 - Present
Ameridial January 2014 - March 2015
PCCW Teleservices September 2011 - January 2013
PRC October 2009 - August 2011
AFFINA August 2008 - April 2009
Sutherland Global Services 2004 - 2007
Sutherland Global Services 2004 - 2007
Skills
KPO, Vendor Management, Call Center, Direct Sales, Sales Operations, Sales Management, CRM, Sales, Business Development, New Business Development, Account Management, Solution Selling, Team Management, E-commerce, Customer Retention, Telecommunications, Contact Centers, Operations Management, Team Building, Contract Negotiation, Leadership, Executive Management, Call Centers
Education
Syracuse University - Martin J. Whitman School of Management 1983 — 1988
BA, Marketing/Finance
Greece Athena
Regents
Telvista Inc. March 2015 - Present
Ameridial January 2014 - March 2015
PCCW Teleservices September 2011 - January 2013
PRC October 2009 - August 2011
AFFINA August 2008 - April 2009
Sutherland Global Services 2004 - 2007
Sutherland Global Services 2004 - 2007
Skills
KPO, Vendor Management, Call Center, Direct Sales, Sales Operations, Sales Management, CRM, Sales, Business Development, New Business Development, Account Management, Solution Selling, Team Management, E-commerce, Customer Retention, Telecommunications, Contact Centers, Operations Management, Team Building, Contract Negotiation, Leadership, Executive Management, Call Centers
Education
Syracuse University - Martin J. Whitman School of Management 1983 — 1988
BA, Marketing/Finance
Greece Athena
Regents
Ben Pierson's PCCW Teleservices Experience 2010 - 2011
Job Student at The Ohio State University
Industry
Experience
PCCW Teleservices 2010 - 2011
Education
The Ohio State University 2010 — 2011
PCCW Teleservices 2010 - 2011
Education
The Ohio State University 2010 — 2011
Jonathan Kuok's PCCW Teleservices Experience May 2008 - August 2008
Job Accounting Professional
Industry Accounting
Experience
InField Marketing Group April 2009 - Present
Department of National Defence May 2009 - September 2009
National Money Mart January 2009 - April 2009
PCCW Teleservices May 2008 - August 2008
PCCW July 2007 - August 2007
PCCW June 2007 - July 2007
Minoru Aquatic Centre September 2000 - April 2005
Education
Robert A. McMath Secondary School
High School Diploma
The University of British Columbia
Diploma in Accounting Program
University of Victoria
B.A., Economics (Finance) & Commerce
InField Marketing Group April 2009 - Present
Department of National Defence May 2009 - September 2009
National Money Mart January 2009 - April 2009
PCCW Teleservices May 2008 - August 2008
PCCW July 2007 - August 2007
PCCW June 2007 - July 2007
Minoru Aquatic Centre September 2000 - April 2005
Education
Robert A. McMath Secondary School
High School Diploma
The University of British Columbia
Diploma in Accounting Program
University of Victoria
B.A., Economics (Finance) & Commerce
La Shonda Biggs's PCCW Teleservices Experience November 2010 - February 2012
Job Business Resource Specialist at Community Services and Employment Training (CSET)
Industry Individual & Family Services
Experience
Community Services and Employment Training (CSET) December 2014 - Present
Community Services and Employment Training (CSET) December 2014 - Present
Ottumwa Job Corps August 2013 - September 2014
ProVision Clerical & Design June 2010 - March 2013
Three In One Ministries Inc. August 2005 - March 2013
PCCW Teleservices November 2010 - February 2012
Vision Improvement Technologies June 2005 - August 2006
Walmart September 2000 - March 2003
Education
Axia College 2008 — 2010
College of the Sequoias 1991 — 1999
Certificate
Community Services and Employment Training (CSET) December 2014 - Present
Community Services and Employment Training (CSET) December 2014 - Present
Ottumwa Job Corps August 2013 - September 2014
ProVision Clerical & Design June 2010 - March 2013
Three In One Ministries Inc. August 2005 - March 2013
PCCW Teleservices November 2010 - February 2012
Vision Improvement Technologies June 2005 - August 2006
Walmart September 2000 - March 2003
Education
Axia College 2008 — 2010
College of the Sequoias 1991 — 1999
Certificate
Keenan Meadows's PCCW Teleservices Experience September 2014 - Present
Job Team Lead at PCCW Teleservices
Industry Consumer Electronics
Experience
PCCW Teleservices September 2014 - Present
Peggy Still School Of Music May 2013 - February 2014
Skills
Microsoft Office, Customer Service, Microsoft Word, Social Media, Microsoft Excel
Education
Georgia State University 2008 — 2013
Bachelor's of Jazz Piano Performance, Jazz Piano, 3.7
PCCW Teleservices September 2014 - Present
Peggy Still School Of Music May 2013 - February 2014
Skills
Microsoft Office, Customer Service, Microsoft Word, Social Media, Microsoft Excel
Education
Georgia State University 2008 — 2013
Bachelor's of Jazz Piano Performance, Jazz Piano, 3.7
Bridget Warne's PCCW Teleservices Experience March 2009 - May 2011
Job Consumer Services Professional
Industry Consumer Services
Experience
Arbor/ Center for People in Need November 2011 - Present
PCCW Teleservices March 2009 - May 2011
Walmart November 2008 - December 2008
Skills
Customer Service, Customer Experience
Education
Josephs College of Beauty-Lincoln 1985 — 1986
Cosmetology, Cosmetology
Waverly High School 1981 — 1985
diploma, business
Arbor/ Center for People in Need November 2011 - Present
PCCW Teleservices March 2009 - May 2011
Walmart November 2008 - December 2008
Skills
Customer Service, Customer Experience
Education
Josephs College of Beauty-Lincoln 1985 — 1986
Cosmetology, Cosmetology
Waverly High School 1981 — 1985
diploma, business
Linda Slocum's PCCW Teleservices Experience August 2011 - Present
Job Receptionist at PCCW Teleservices
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices August 2011 - Present
PCCW Teleservices July 2010 - August 2011
Skills
Call Centers, Customer Satisfaction, Human Resources, Performance Management, Training, Time Management, Employee Relations, Telephone Skills, System Administration, Employee Engagement
Education
Florida Metropolitan University 2005 — 2007
West Winsor Plainsboro High School
PCCW Teleservices August 2011 - Present
PCCW Teleservices July 2010 - August 2011
Skills
Call Centers, Customer Satisfaction, Human Resources, Performance Management, Training, Time Management, Employee Relations, Telephone Skills, System Administration, Employee Engagement
Education
Florida Metropolitan University 2005 — 2007
West Winsor Plainsboro High School
Leonard Chalk's PCCW Teleservices Experience July 2010 - May 2013
Job Senior Software Engineer at Uptivity
Industry Outsourcing/Offshoring
Experience
inContact July 2014 - Present
PROAI July 2007 - Present
Cass Information Systems May 2013 - July 2014
PCCW Teleservices July 2010 - May 2013
PNC October 2008 - July 2010
Micro Resources September 1998 - July 2007
Skills
C#, ASP.NET MVC, XML, VMware, LINQ, Microsoft SQL Server, Java, JavaScript, JSON, WCF, WPF, WF, Neural Networks, Rules Engines, Artificial Intelligence, Prolog, TDD, DirectX, Robot Programming, Genetic Algorithms, Genetic Programming, Business Rules, Rule-based Systems
Education
The Ohio State University 1994 — 1999
BS, Computer Engineering
Sinclair Community College 1992 — 1994
Associate of Science (AS), Mechanical Engineering
Defense Language Institute 1988 — 1989
Korean Studies
inContact July 2014 - Present
PROAI July 2007 - Present
Cass Information Systems May 2013 - July 2014
PCCW Teleservices July 2010 - May 2013
PNC October 2008 - July 2010
Micro Resources September 1998 - July 2007
Skills
C#, ASP.NET MVC, XML, VMware, LINQ, Microsoft SQL Server, Java, JavaScript, JSON, WCF, WPF, WF, Neural Networks, Rules Engines, Artificial Intelligence, Prolog, TDD, DirectX, Robot Programming, Genetic Algorithms, Genetic Programming, Business Rules, Rule-based Systems
Education
The Ohio State University 1994 — 1999
BS, Computer Engineering
Sinclair Community College 1992 — 1994
Associate of Science (AS), Mechanical Engineering
Defense Language Institute 1988 — 1989
Korean Studies
Kurt Bresko's PCCW Teleservices Experience 2011 - September 2012
Job Database Administrator at Primary Solutions
Industry Information Technology and Services
Experience
Primary Solutions September 2013 - Present
Robert Half International October 2012 - September 2013
PCCW Teleservices 2011 - September 2012
Evigalo LLC 2009 - 2011
Turning Technologies 2007 - 2009
Skills
Microsoft SQL Server, C#, ASP.NET, SSIS, SSRS, Query Optimization, Performance Tuning, Mirroring, ETL, Data Warehousing, Database Design, Visual Studio, Replication, T-SQL, SQL Tuning, Databases, Stored Procedures, IIS, .NET, SharePoint
Education
The Ohio State University
Master's degree
Primary Solutions September 2013 - Present
Robert Half International October 2012 - September 2013
PCCW Teleservices 2011 - September 2012
Evigalo LLC 2009 - 2011
Turning Technologies 2007 - 2009
Skills
Microsoft SQL Server, C#, ASP.NET, SSIS, SSRS, Query Optimization, Performance Tuning, Mirroring, ETL, Data Warehousing, Database Design, Visual Studio, Replication, T-SQL, SQL Tuning, Databases, Stored Procedures, IIS, .NET, SharePoint
Education
The Ohio State University
Master's degree
Chris Maddison's PCCW Teleservices Experience 2010 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices 2010 - 2012
Education
Indian Hills Community College 2000 — 2002
Associate of Arts and Sciences (AAS), CAD/CADD Drafting and/or Design Technology/Technician
PCCW Teleservices 2010 - 2012
Education
Indian Hills Community College 2000 — 2002
Associate of Arts and Sciences (AAS), CAD/CADD Drafting and/or Design Technology/Technician
JanaLee Ramirez's PCCW Teleservices Experience March 2010 - Present
Job
Industry Professional Training & Coaching
Experience
PCCW Teleservices March 2010 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, Teamwork, Sales, Data Entry, Project Management, Management, Coaching, Sales Management
Education
Kaplan University-Lincoln Campus 2010 — 2012
Associate's degree, Medical/Clinical Assistant
Southeast High School 1998 — 2001
Diploma, General Studies
PCCW Teleservices March 2010 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, Teamwork, Sales, Data Entry, Project Management, Management, Coaching, Sales Management
Education
Kaplan University-Lincoln Campus 2010 — 2012
Associate's degree, Medical/Clinical Assistant
Southeast High School 1998 — 2001
Diploma, General Studies
John Gaines III's PCCW Teleservices Experience 2009 - 2012
Job Quality Assurance
Industry Outsourcing/Offshoring
Experience
Giant Eagle December 2012 - Present
PCCW Teleservices 2009 - 2012
Skills
Writing, Superior Computer Skills, Mac OS X, Putty, Analytical Skills
Education
The Ohio State University 2009 — 2012
Bachelor of Arts (B.A.), Classics-Humanities
Giant Eagle December 2012 - Present
PCCW Teleservices 2009 - 2012
Skills
Writing, Superior Computer Skills, Mac OS X, Putty, Analytical Skills
Education
The Ohio State University 2009 — 2012
Bachelor of Arts (B.A.), Classics-Humanities
Jessica Wan's PCCW Teleservices Experience September 2006 - September 2008
Job Administration at Impact Marketing
Industry Marketing and Advertising
Experience
Impact Marketing August 2011 - Present
PCCW Teleservices September 2006 - September 2008
Skills
Social Media Marketing, Microsoft Office
Education
Hong Kong Baptist University
Impact Marketing August 2011 - Present
PCCW Teleservices September 2006 - September 2008
Skills
Social Media Marketing, Microsoft Office
Education
Hong Kong Baptist University
Josalynn Stephens's PCCW Teleservices Experience January 2015 - Present
Job at
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices January 2015 - Present
PCCW Teleservices August 2012 - January 2015
Skills
Data Entry, Administrative..., Call Centers, Customer Service, Customer Satisfaction, Outlook, Telephone Skills, Access, Invoicing, Administration, Lotus Notes, Office Administration
Education
Purdue University-North Central Campus 2003 — 2006
Business Administration, Management and Operations
PCCW Teleservices January 2015 - Present
PCCW Teleservices August 2012 - January 2015
Skills
Data Entry, Administrative..., Call Centers, Customer Service, Customer Satisfaction, Outlook, Telephone Skills, Access, Invoicing, Administration, Lotus Notes, Office Administration
Education
Purdue University-North Central Campus 2003 — 2006
Business Administration, Management and Operations
Vicki Palmisano's PCCW Teleservices Experience June 2005 - December 2010
Job VP Client Services at iPacesetters, LLC.
Industry Outsourcing/Offshoring
Experience
iPacesetters, LLC. January 2011 - Present
PCCW Teleservices June 2005 - December 2010
APAC Customer Services 1995 - 2005
Skills
Outsourcing, BPO, Workforce Management, Call Centers, Contact Centers, Corporate Communications, Process Flow..., Inbound Marketing, Customer Experience, Customer Retention, Vendor Management, Customer Satisfaction
Education
Westside high school 1975 — 1978
University of Nebraska at Omaha
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
iPacesetters, LLC. January 2011 - Present
PCCW Teleservices June 2005 - December 2010
APAC Customer Services 1995 - 2005
Skills
Outsourcing, BPO, Workforce Management, Call Centers, Contact Centers, Corporate Communications, Process Flow..., Inbound Marketing, Customer Experience, Customer Retention, Vendor Management, Customer Satisfaction
Education
Westside high school 1975 — 1978
University of Nebraska at Omaha
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Anita Strang's PCCW Teleservices Experience 2010 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices 2010 - 2012
Education
Brown-Mackie College 2007 — 2009
Associate of Science (A.S.), Health/Health Care Administration/Management
Terra State Community College
Associate of Arts (A.A.), Graphic Communications
PCCW Teleservices 2010 - 2012
Education
Brown-Mackie College 2007 — 2009
Associate of Science (A.S.), Health/Health Care Administration/Management
Terra State Community College
Associate of Arts (A.A.), Graphic Communications
Amy Felix's PCCW Teleservices Experience November 2012 - July 2013
Job Telecommunications Professional
Industry Telecommunications
Experience
PCCW Teleservices November 2012 - July 2013
PCCW GLOBAL 2012 - 2013
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Microsoft Office, Mac, Organization
Education
Pikes Peak Community College 2011 — 2012
Paralegal
University of Colorado Boulder 2008 — 2011
Political Science and Government
PCCW Teleservices November 2012 - July 2013
PCCW GLOBAL 2012 - 2013
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Microsoft Office, Mac, Organization
Education
Pikes Peak Community College 2011 — 2012
Paralegal
University of Colorado Boulder 2008 — 2011
Political Science and Government
Theresa Whiting's PCCW Teleservices Experience 2012 - 2013
Job Personal Care Technician at Emerald communities
Industry Mental Health Care
Experience
Emerald communities 2013 - Present
PCCW Teleservices 2012 - 2013
Walmart 2005 - 2012
Education
Southeast Community College 2012 — 2014
certificate, Medical/Clinical Assistant
Morningside College 2000 — 2004
Bachelor of Arts (B.A.), Photography
Emerald communities 2013 - Present
PCCW Teleservices 2012 - 2013
Walmart 2005 - 2012
Education
Southeast Community College 2012 — 2014
certificate, Medical/Clinical Assistant
Morningside College 2000 — 2004
Bachelor of Arts (B.A.), Photography
Tyeisha Jones's PCCW Teleservices Experience May 2014 - Present
Job Customer service at PCCW Teleservices
Industry Outsourcing/Offshoring
Experience
PCCW Teleservices May 2014 - Present
The Ohio State University August 2012 - March 2013
Skills
Criminal Investigations, Criminal Justice, Criminology, Forensic Anthropology, Sociology, Corrections
Education
The Ohio State University 2011 — 2014
Bachelor of Arts (B.A.), Criminology and Criminal Justice Studies
Ohio University 2009 — 2011
Forensic Chemistry
PCCW Teleservices May 2014 - Present
The Ohio State University August 2012 - March 2013
Skills
Criminal Investigations, Criminal Justice, Criminology, Forensic Anthropology, Sociology, Corrections
Education
The Ohio State University 2011 — 2014
Bachelor of Arts (B.A.), Criminology and Criminal Justice Studies
Ohio University 2009 — 2011
Forensic Chemistry
Alvin Likyau Wu's PCCW Teleservices Experience June 2012 - December 2012
Job Student at Borough of Manhattan Community College
Industry
Experience
PCCW Teleservices June 2012 - December 2012
Bubba Gump Shrimp Co. July 2011 - June 2012
Private Tutor September 2010 - September 2011
7-Eleven March 2007 - December 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Sales, Research, Access
Education
Borough of Manhattan Community College 2013 — 2015
Associate of Arts (A.A.), Business Administration
PCCW Teleservices June 2012 - December 2012
Bubba Gump Shrimp Co. July 2011 - June 2012
Private Tutor September 2010 - September 2011
7-Eleven March 2007 - December 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Sales, Research, Access
Education
Borough of Manhattan Community College 2013 — 2015
Associate of Arts (A.A.), Business Administration
Ho Chun Wai's PCCW Teleservices Experience June 2010 - August 2010
Job Tons Logistics International Limited的Business Analysis Trainee
Industry
Experience
Tons Logistics International Limited September 2014 - Present
United Exchange Corp April 2014 - July 2014
PCCW Teleservices June 2010 - August 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Service, Logistics, Logistics Management, Analysis, Business Analysis, Accounting
Education
California State University-Long Beach 2013 — 2015
Business Economics, Bachelor of Arts (B.A.)
El Camino College
El Camino College
Tons Logistics International Limited September 2014 - Present
United Exchange Corp April 2014 - July 2014
PCCW Teleservices June 2010 - August 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Service, Logistics, Logistics Management, Analysis, Business Analysis, Accounting
Education
California State University-Long Beach 2013 — 2015
Business Economics, Bachelor of Arts (B.A.)
El Camino College
El Camino College