Experience
The Boston Globe Media Partners, LLC   June 2012 - August 2014
Boston Globe / G Force   August 2008 - 2012
PCF - Publishers Circulation Fulfillment   1999 - 2008

Skills
Customer Service, Newspapers, Facebook, Editing, Advertising, Microsoft Office, Social Media, Blogging, Marketing, Social Networking, Management, Creative Solutions, Multi-task & Handle..., Compassion, positive attitude, Positive Work..., Interpersonal Skills, Writing, RNT, PBS, Aspect, Viewpoint, Shoretel, Outlook, Lotus Notes, Google Mail, PCF quality assurance..., Supervisory Skills, Employee Training, Coaching, Escalation Resolution, Reporting & Analysis, Delegation, Task Assignment, Policies & Procedures..., Quality Assurance, Magic quality assurance..., agent monitoring, Payroll, Billing Solutions, Team Leadership, Customer Retention

Education
Northeastern University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Experience
Herten Family Martial Arts   September 1997 - Present
PCF - Publishers Circulation Fulfillment   January 2003 - April 2011

Skills
•Proficient in..., Kobayahshi Shorin-Ryu..., Team Building, Public Speaking, Staff Development, Leadership Development, Coaching

Education
Hawthorne High School   1997 — 2002
High School Diploma, Educational Leadership and Administration, General

Bergen Community College

Experience
Regions Financial Corporation  September 2013 - Present
PCF - Publishers Circulation Fulfillment   October 2012 - June 2013
Breaking of Day Ministries   January 2011 - April 2013
Marshalls TJX  October 2012 - December 2012
Avon  March 2011 - October 2011
West Corporation  September 2004 - November 2010

Skills
Call Center, Billing, Customer Service, Troubleshooting, Problem Solving, Documentation, Windows, Excel, Call Centers, Data Entry, Training, Invoicing, Team Building, Event Planning, Merchandising, Microsoft Excel, Outlook, Sales, Technical Support

Education
Pensacola Junior College   2002 — 2003
Business

Experience
SmartSource Technical Staffing  November 2014 - Present
RCM  2015 - 2015
Insight Global  April 2014 - July 2014
Internet America  February 2014 - April 2014
ActionLink  August 2013 - February 2014
True Green Lawncare inc. A servicemaster company   July 2012 - November 2012
SmartSource Technical Staffing  April 2012 - July 2012
PCF - Publishers Circulation Fulfillment   November 2011 - July 2012
RadioShack  March 2010 - October 2011
PDS Tech, Inc.   December 2009 - February 2010

Skills
CompTIA A+ Certification, BMC Remedy Ticketing..., Customer Service, Microsoft Office, AS400 system, Microsoft Word, Microsoft Excel, Access Database, Seibel, Sales, Employee Training, Vendor Management

Education
The Colleg eof Westchester   2007 — 2008
A+ certificate, Computer Networking, A

Bergen Community College   2003 — 2006
Associate's degree, Business Administration

Experience
Escambia County School District  January 2015 - Present
George Stone Career Center   February 2014 - Present
PCF - Publishers Circulation Fulfillment   August 2008 - September 2013
Pete Moore Chevrolet   December 2003 - January 2008

Skills
Aruba Wireless, Novell Groupwise, Brocade Fibre Switches, Customer Service, Microsoft SQL Server, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Novell iManager, Editing, Cisco Routers, Call Center, Outlook, Creative Writing, Proofreading, Novell Zenworks, Novell Vibe, Cisco MDS SAN switches, Social Media

Education
George Stone Career Center   2014 — 2015
Certification, Network Support Services

George Stone Career Center   2002 — 2003
Certificate, Administrative Assistant and Secretarial Science, General

Pensacola High School   1986 — 1990
Diploma, General Studies

Experience
Simpson Technology Systems   2013 - Present
ONeill & Associates  January 2007 - Present
PCF - Publishers Circulation Fulfillment   November 2010 - November 2011

Skills
Social Media, Online Advertising, Advertising, Social Media Marketing, Marketing Strategy, Marketing, Data Entry, Leadership, Team Leadership, Retail, Sales, Email Marketing, Training, Vendor Management, Customer Service, Microsoft Excel, Sales Management, Microsoft Word, Outlook, Microsoft Office, Entrepreneurship, Social Networking, Direct Sales, Team Building

Education
American InterContinental University   2003 — 2004
Associate of Arts (A.A.), Business Administration, Management and Operations

Pickering High School   1990 — 1993
High School Diploma, General Studies

Experience
Walter Stillman Elementary   September 2014 - Present
PCF - Publishers Circulation Fulfillment   January 2008 - August 2010
Target  July 2005 - January 2008

Skills
Early Childhood..., Childcare, Special Education, Microsoft Office, Customer Service, Common Core State..., Community Outreach, Teaching, Smartboard, Management, Strategic Planning, Training, Team Building, Outlook, Microsoft Excel, Curriculum Design, Coaching

Education
Montclair State University   2012 — 2014
Master’s Degree, Masters of Arts in Teaching w/ TSWD, Preschool through 3rd

Montclair State University   2008 — 2010
Bachelor of Science (BS), Business Administration and Management, General

Experience
GKN Aerospace  June 2013 - Present
Diam International  June 2012 - September 2013
PCF - Publishers Circulation Fulfillment   January 2013 - May 2013

Education
Farmingdale State University of New York   2005 — 2012
Bachelor's degree, Manufacturing Engineering

Experience
Amazon  August 2014 - Present
Mary Kay Idependent Consultant  October 2013 - Present
Splash zone car wash   January 2010 - November 2012
Applebee's  November 2006 - November 2008
Federal credit solutions   April 2008 - August 2008
PCF - Publishers Circulation Fulfillment   October 2006 - April 2007

Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Networking

Education
Brookdale Community College   2006 — 2007
None, Business and education, None

Middletown north   2002 — 2006
Diploma, Elementary Education and Teaching, 3.0

Experience
PCF - Publishers Circulation Fulfillment   2008 - 2010
AIG  January 2006 - June 2008
AA World Class   September 2004 - December 2005
TJX - Marshalls  August 2000 - December 2002

Skills
Analytics, Market Analysis, Market Research, Direct Marketing, Financial Analysis, Competitive Analysis, Marketing Strategy, Digital Marketing, Variance Analysis, Segmentation, Google Analytics, Email Marketing, Marketing Communications, Marketing Research, Pricing, Forecasting, Web Analytics, Cognos, Management, Customer Service, Marketing, Sales, Analysis, Microsoft Excel, Microsoft Office, Social Media, Leadership, Photoshop, PowerPoint

Education
Parsons School of Design   2010 — 2012
Associate of Arts and Sciences (AAS), Fashion/Apparel Design

New Jersey City University   2000 — 2005
Bachelor of Science (B.S.), Business Administration and Management, General

north bergen high school

Experience
JetBlue Airways  August 2014 - Present
JetBlue Airways  March 2011 - August 2014
PCF - Publishers Circulation Fulfillment   August 2009 - March 2011
FreshDirect  September 2006 - August 2009
FreshDirect  September 2006 - July 2007
Fox Horan & Camerini LLP  June 2005 - September 2006
Macy's Merchandising Group  January 2004 - May 2005

Skills
Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Project Planning, Strategic Planning, Process Improvement, Negotiation, Outlook, Inventory Management, Inventory Control, Access, Retail, Spanish, Social Media, Purchasing, Training, Management, Logistics, Leadership

Education
Thomas Edison State College   2015 — 2016
Bachelor’s Degree, Aeronautics/Aviation/Aerospace Science and Technology, General

Ashford University   2012 — 2014
Bachelor of Arts (B.A.), Business Administration and Management, General

Aviation High School   1999 — 2003
Airframe & Powerplant Certificate of course completion, Aviation Maintenance Technology

Experience
M.U.L.C.H.   July 2015 - October 2015
Apploi  April 2015 - July 2015
Finish Line  October 2014 - December 2014
PwnEm   February 2014 - October 2014
Goddess Connections   June 2013 - October 2014
Camps Kenwood & Evergreen  June 2014 - August 2014
PCF - Publishers Circulation Fulfillment   March 2014 - June 2014
FYI Fuse   January 2014 - June 2014
Alive Campus  June 2013 - February 2014
Centenary College  September 2011 - January 2014

Skills
Microsoft Office, Time Management, PowerPoint, Leadership, Microsoft Word, Social Networking, Teaching, Public Speaking, Social Media, Research, Creative Writing, Facebook, Customer Service, Photoshop, Windows, Management, Microsoft Excel, Event Planning, Higher Education, Social Media Marketing, Fundraising, Community Outreach, Public Relations, Editing, Event Management, Teamwork, Nonprofits, Outlook, Team Leadership, Sales, HTML, CSS, Marketing, Advertising, Online Marketing, Communication, Writing, Leadership Development, Training, Blogging, Copywriting, Press Releases, English, Recruiting, Proofreading, Strategic Planning, Proposal Writing, Magazines, Copy Editing, Photography

Education
Seton Hall University   2015 — 2017
Master’s Degree, English: Writing

Centenary College   2011 — 2015
Bachelor’s Degree, English Creative Writing, Graduate

Lock Haven University of Pennsylvania   2008 — 2011
Bachelors, English

Saint Benedict's Preparatory School   2004 — 2008
High School Diploma, General Studies

Experience
Khuraira Cosmetics   2011 - 2013
PCF - Publishers Circulation Fulfillment   March 2009 - December 2011
Khuraira Cosmetics   March 2008 - December 2011
THE MAUREEN FUND of HACKENSACK UNIVERSITY HOSPITAL   February 2010 - May 2010

Skills
Public Relations, Social Media, Press Releases, Social Networking, Facebook, Blogging, Event Planning, Media Relations, Customer Service, Public Speaking, Magazines

Education
Montclair State University   2007 — 2011
BA, Communication Studies

Bergen Community College   2005 — 2007
Associate's degree, Communication and Media Studies

Experience
Selling Precision Inc   June 2005 - Present
PCF - Publishers Circulation Fulfillment   November 2000 - April 2004

Skills
Microsoft Excel, Microsoft Word, Customer Service, Bill of Materials, Purchase Orders, Order Processing, Paychex, Payroll, Forms, Volunteering, Cashiering, Outlook, Price Quotes, Accounts Receivable, Job Scheduling, Phone Etiquette, Phone Screening, Mail Sorting, Invoicing, Data Entry, Human Resources, Call Centers, Accounts Payable

Education
Centenary College   2015 — 2017
Bachelor’s Degree, Business Administration and Management, General

Barstow Community College
None, Computer and Information Sciences, General

Ramapo College of New Jersey
None, Business Information Systems

Experience
Jefferson Davis Community College  January 2012 - Present
PCF - Publishers Circulation Fulfillment   August 2012 - January 2013
Clearwire  October 2009 - October 2011

Skills
Bartending, waitress,..., Home Health Care

Education
Jefferson Davis Community College   2012 — 2015
Nursing Science

Experience
Stop & Shop  July 2010 - Present
PCF - Publishers Circulation Fulfillment   June 2009 - December 2010
Shop Rite  June 1998 - December 2000
The Notte Agency   January 1986 - January 1999
Mutual Benefit Life Insurance Company  January 1974 - January 1986
Fidelity and Deposit Company of Maryland  January 1970 - January 1974

Skills
Proofreading, Estate Planning, Brief Writing

Education
Everest University-South Orlando   2008 — 2012
Associate of Science in Paralegal, Paralegal

William L. Dickinson High School   1966 — 1970
High School Diploma, General with Business Courses

Experience
Cengage Learning  February 2014 - Present
Plymouth Rock Assurance  September 2013 - December 2013
Nypro  May 2013 - September 2013
American Tower  March 2013 - May 2013
Abt Associates  March 2010 - November 2012
PCF - Publishers Circulation Fulfillment   August 2009 - March 2010
Textron  January 2006 - April 2009
General Dynamics  May 2004 - January 2006
Kelly Services  2002 - 2003
Authoria  1999 - 2001

Skills
Sourcing, Applicant Tracking..., Onboarding, Talent Acquisition, Recruiting

Education
Northeastern University
BS, Business - Human Resources

Experience
Alorica  April 2014 - Present
PCF - Publishers Circulation Fulfillment   July 2010 - Present
PCF - Publishers Circulation Fulfillment   July 2012 - November 2012
PCF - Publishers Circulation Fulfillment   July 2010 - July 2012
Bureau of the Census  April 2010 - July 2010
Navy Federal Credit Union  April 2006 - November 2009

Skills
Supervisory Experience, Customer Service, Technical Support, Customer Acquisition, Customer Retention, Customer Satisfaction, Communication Skills, Supervisory Skills, Computer Proficiency, Focus Groups, Microsoft Excel, Microsoft Word, Siebel, Outlook, Witness, Team Building, Dependable Team Player, Avaya, File Management, Troubleshooting, Key Performance...

Education
Pensacola Junior College   2003 — 2004
Credits towards AA, Business, Management, Marketing, and Related Support Services

Escambia High School   1994 — 1997
High School Diploma, General Studies

Experience
US Bancorp Fund Services (f.k.a. AIS Fund Administration)   December 2012 - Present
AIS Fund Administration  August 2009 - December 2012
Montclair State University  September 2007 - June 2009
PCF - Publishers Circulation Fulfillment   July 2006 - July 2007

Skills
Hedge Fund Accounting..., Fixed Income, Hedge Funds, Due Diligence, Accounting, Mutual Funds, Account Reconciliation, Bloomberg, Alternative Investments, Financial Analysis, Investments, Financial Services, Fund Accounting, Valuation

Education
Montclair State University   2007 — 2009
Master of Business Administration (MBA), Accounting, Management Information Systems

Montclair State University   2004 — 2006
Bachelor of Science (B.S.), Finance, Quantitative Methods

Experience
PCF - Publishers Circulation Fulfillment   May 2011 - Present
PCF - Publishers Circulation Fulfillment   March 2013 - March 2014
PCF - Publishers Circulation Fulfillment   September 2005 - August 2011
Washington State Department of Transportation  July 2004 - September 2005
Washington State Department of Transportation  January 1998 - September 2004
Century 21  1996 - 1999

Skills
Management, Analysis, Human Resources, Training, Labor Relations, Interviews, Conflict Resolution, Talent Acquisition, Recruiting, Sourcing, Performance Management, Call Centers, Leadership, Personnel Management, Policy, Networking, Sales, Onboarding, Microsoft Office, Employee Relations, HRIS

Education
Chapman University   1999 — 2001
MA, Organizational Leadership

The Evergreen State College   1996 — 1998
BA, Public Administration

Experience
Globaloria  June 2015 - Present
Various schools, companies and organizations   2006 - Present
Year Up  2012 - 2015
Columbia University  2010 - 2012
Roots and Wings International   2010 - 2012
NYC Department of Education  2007 - 2010
Teach For America  2007 - 2009
United States Air Force  2002 - 2006
PCF - Publishers Circulation Fulfillment   2001 - 2002
CEC Entertainment, Inc.   1998 - 2000

Skills
Educational Technology, Leadership, Instructional Design, Educational Leadership, E-Learning, Staff Development, Teaching, Curriculum Design, Training, Teacher Training, Research, Program Management, Higher Education, Community Outreach, Instructional Technology, Program Development, Data Analysis, Nonprofits, Adult Education, Program Evaluation, Leadership Development, Teaching Reading, Fundraising, Strategy, Strategic Planning, Technical Writing, Teaching Writing, Teaching English as a..., International Education, Proposal Writing, Youth Development, Blogging

Education
Teachers College of Columbia University
Ed.M. (abt), Instructional Technology & Media

Rutgers, The State University of New Jersey-New Brunswick
Certificate in Project Management

Pace University
M.S., Adolescent Education (English)

University of Maryland University College
B.A., English

Community College of the Air Force
A.A.S., Electronic Systems Technology

Pensacola State College
General Studies & Communications

Experience
Metropolitan Appraisals   August 2011 - Present
Metropolitan Appraisals   May 1998 - Present
Ford Motor Company  March 1996 - April 1998
General Motors  March 1994 - March 1996
Gelman Sciences  April 1992 - February 1994
Executive Limousine   June 1988 - April 1992
PCF - Publishers Circulation Fulfillment   October 1986 - June 1988

Skills
FHA, USDA Rural Housing, Single Family Homes, Multi-family, Condos, Relocation, Investors, REO, Short Sales, Foreclosures, Real Property, Townhomes, Appraisals, Waterfront, Residential Homes, Sellers, Investment Properties

Education
Eastern Michigan University
B.S., CAD & Manufacturing, Cum Laude

Experience
PCF  March 1998 - Present
PCF - Publishers Circulation Fulfillment   March 1998 - Present
United States Department of Defense  September 1994 - Present

Skills
Newspapers, Microsoft Office, Social Media, Microsoft Excel, Process Improvement, Microsoft Word, Management, Team Building, Sales, Operations Management, PowerPoint

Education
City University of New York-Brooklyn College   1997 — 1999

Experience
Progressive Insurance  July 2013 - Present
PCF - Publishers Circulation Fulfillment   March 2013 - August 2013
DoubleTree by Hilton  June 2006 - August 2013
NAPA Auto Parts  January 2011 - January 2012
Winn Dixie Stores  August 2007 - June 2008

Skills
MS Word, Planning and Scheduling, Customer Service, Internet Research, Telephone Reception, Social Networking, Telephone Skills, Online Research, Outlook, Front Office, Retail, Hospitality Management, Hotels, Process Scheduler, Management, Microsoft Office, Microsoft Excel, Time Management, Leadership, PowerPoint, Training, Microsoft Word, Event Planning, Public Speaking

Education
Florida A&M University   2010 — 2012
Bachelor of Applied Science (B.A.Sc.), 2012

Tallahassee Community College   2008 — 2010
Associate of Arts (AA), General Studies

Experience
Nordstrom  March 2015 - Present
Nordstrom Rack  October 2013 - March 2015
Bi-Lo Holdings  February 2013 - October 2013
PCF - Publishers Circulation Fulfillment   October 2011 - December 2012
Florida Press Association  June 2010 - March 2011

Skills
Public Relations, PowerPoint, Microsoft Office, Microsoft Word, Pagemaker, Copy Editing, Event Planning, InDesign, Microsoft Excel, Retail, Customer Service, Editing, Social Media Marketing, Media Relations, Press Kits, Hootsuite, Journalism, Proofreading, Inventory Management, Press Releases, Marketing, AP Style, Marketing Communications, WordPress, Data Entry, Sales, Email Marketing, Pinterest, Strategic Communications, Visual Merchandising

Education
Brenau University   2013 — 2016
Master of Business Administration (MBA), Marketing

Florida Agricultural and Mechanical University   2006 — 2010
Bachelor of Science, Public Relations

Experience
PCF - Publishers Circulation Fulfillment   April 2011 - Present
Renaissance spa for skin & nails   November 1998 - April 2014

Skills
Logistics Management, Logistics, Operations Management, Warehousing, Process Improvement, Supply Chain Management, 3PL, Team Building, Transportation..., Transportation, Management, Shipping

Education
Framingham State College   1984 — 1990
Economics

Experience
Rodman Insurance Agency, Inc.   March 2014 - Present
Volunteers of America, HHLI   June 2010 - March 2014
Milton Management, LLC   January 2009 - March 2014
Champion Energy   October 2009 - May 2012
PCF - Publishers Circulation Fulfillment   October 1998 - August 2004

Skills
Bookkeeping

Education
Bunker Hill Community College   2009 — 2013
Associate of Science (AS), Accounting, GPA 3.9

Northeastern University
Accounting and Finance

Northeastern University
Accounting and Finance

Experience
Interstate General Media, LLC   January 2015 - Present
PCF - Publishers Circulation Fulfillment   November 1993 - December 2014

Skills
Customer Service, Logistics, Operations Management, Distribution Center..., Logistics Management, Leadership, Warehousing, Inventory Management, Team Building, Management, Supply Chain Management, Shipping, Process Improvement

Education
Delaware Technical and Community College-Terry   2008 — 2009
Emergency Management

BCCC   1993 — 1995
Liberal Arts and Sciences/Liberal Studies

Experience
Hyundai Motor America  June 2014 - Present
Allergan  April 2008 - June 2014
Petals by Xavi   2008 - 2013
PCF - Publishers Circulation Fulfillment   January 2007 - March 2008
PCF - Publishers Circulation Fulfillment   March 2005 - January 2007
PCF - Publishers Circulation Fulfillment   August 2003 - February 2005

Skills
Coordination, Microsoft Office, Market Research, Budgeting, Contract Negotiation, Trade Shows, Promotions, Event Planning, Event Management, Customer Service, Vendor, Customer Relations, Sales Representatives, Sales Operations, Sales Management, Sales Support, Marketing Management, Incentive Programs, Forecasting, Cold Calling, Annual Reports, Excel, Inventory Management, Advertising, Spreadsheets, Administrative Support, PowerPoint, Prioritization, Marketing Strategy, Timely, Creative Development, Logistics, Vendor Relations, Pricing, Incentives, Market Planning, Public Relations, New Business Development, Budgets, Microsoft Excel, Program Management, Sales, Analysis, Sourcing, Marketing, Management, Product Marketing, Account Management, Competitive Analysis, Training

Education
California State University   2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, 3.973 GPA

Montclair State University   2006 — 2008
Bachelors, Business Administration - Management, 3.76

Paramus Catholic High School   1997 — 2001
Diploma

Experience
God's Ordained Fellowship Churches & Connections, Inc.   February 2012 - Present
Go Ye Therefore Ministries, Inc.   January 2003 - Present
PCF - Publishers Circulation Fulfillment   March 2011 - November 2013

Skills
Coaching, Community Outreach, Customer Service, Event Planning, Marketing, Microsoft Word, Non-profits, Nonprofits, Outlook, PowerPoint, Public Speaking, Sales, Social Media, Social Networking, Team Building, Team Leadership, Training, Leadership Development, Microsoft Office

Education
Earlham College   1996 — 1998
Theological and Ministerial Studies

Friends Seminary   1992 — 1996

Experience
Waste Management  April 2013 - July 2015
M.R.S. Baking   March 2012 - April 2013
PCF - Publishers Circulation Fulfillment   May 2009 - February 2012
PCF - Publishers Circulation Fulfillment   December 2006 - May 2009
PCF - Publishers Circulation Fulfillment   March 2002 - December 2006

Skills
Route Planning, Route Analysis, Routing, Waste Management, Leadership, Microsoft Office, Management, ArcGIS, ArcView, Microsoft Excel, Microsoft Word, Research, PowerPoint, Training, Photoshop, SAP, AS400 Administration, Project Management

Education
Universidad Politécnica Salesiana   1997 — 2000
Associate’s Degree, Business Administration and Management, General

Saint Joseph La Salle   1982 — 1996
High School, Biology, General

Experience
Phillies Pizza   April 2005 - Present
PCF - Publishers Circulation Fulfillment   April 1999 - Present
Confiteca   July 1996 - August 1998
Proesa  July 1986 - June 1996

Skills
Inventory Management, Coaching, Customer Service, Team Building, Training, Leadership, Customer Satisfaction

Education
Escuela Politécnica del Ejército   1995 — 1998
3 level, Business Administration and Management, General

Experience
Bergen Community College  September 2012 - Present
PCF  March 2008 - January 2012
Publishers Circulation Fulfillment  June 2005 - March 2008
PCF - Publishers Circulation Fulfillment   January 2004 - June 2005
PCF - Publishers Circulation Fulfillment   December 2002 - January 2004
BNY Mellon  October 2000 - December 2002
PricewaterhouseCoopers (PwC)   January 1999 - October 2000

Skills
Recruiting, Talent Acquisition, Performance Management, Training, Human Resources, Sourcing, Temporary Placement, HRIS, Screening, Interviews, Customer Service, Team Building, Process Improvement, Hiring, Leadership, Strategic Planning, Employee Relations, Employee Benefits, Employee Training, Management, Project Management, Transportation..., Logistics

Education
Montclair State University   2015 — 2018
Master of Business Administration (M.B.A.), Accounting and Finance

Bergen Community College   2012 — 2014
Associate's Degree, Business Administration – Publishing Operations and Management, 3.4

Maharishi University of Management   1993 — 1996
High School, Informatics

Experience
Whirlpool Corporation  June 2015 - Present
Whirlpool Corporation  February 2014 - June 2015
Whirlpool Corporation  July 2013 - February 2014
DLA Piper  July 2011 - July 2013
Kirkland & Ellis LLP  April 2004 - June 2011
PCF - Publishers Circulation Fulfillment   June 2000 - April 2004

Skills
Instructional Design, Training Delivery, Needs Analysis, Software Documentation, SharePoint, E-Learning, PowerPoint, Outlook, Employment Law, Leadership, Microsoft Office, Coaching, Lotus Notes, Vendor Management, Management, Litigation Support, Business Strategy, People Leadership, Budget Management, Project Management, Adult Learning..., Knowledge Management, eLearning Development, Articulate Storyline

Education
Governors State University   2001 — 2004
Master of Arts (M.A.), Human Performance and Training

Western Michigan University
Bachelor of Science (B.S.), Communications

Experience
Fuchs Lubricants Co.  October 2014 - Present
Fuchs Lubricants Co  September 2007 - October 2014
Fuchs Lubricants Co  November 2004 - September 2007
Fuchs Lubricants  September 2003 - November 2004
Target  May 2002 - January 2003
PCF - Publishers Circulation Fulfillment   November 1998 - May 2002
PCF - Publishers Circulation Fulfillment   June 1997 - November 1998
Publisher's Fulfillment Circulation Inc   November 1992 - June 1997
Publisher's Fulfillment Circulation Inc   June 1992 - November 1992
Publisher's Fulfillment Circulation Inc   August 1990 - June 1992

Skills
Training, Leadership, Customer Satisfaction, Management, Human Resources, Team Building, Process Improvement, Outlook, Customer Service, SAP, Performance Management, Strategic Planning, Organizational..., Microsoft Office

Education
Indiana Wesleyan University   2012 — 2014
Master of Science (M.S.), Organizational Management - Human Resource Management

Calumet College of Saint Joseph   2010 — 2011
Bachelor of Science (BS), Organizational Management

University of Illinois at Chicago   1990 — 1992
Political Science; Criminal Law

DePaul University   1987 — 1990
Philosophy; Political Science

Experience
Expedia, Inc.   July 2014 - Present
Expedia  November 2012 - July 2014
The Nielsen Company  August 2011 - December 2012
Home Properties  June 2010 - June 2011
PCF - Publishers Circulation Fulfillment   July 2009 - January 2010
AdroIT Software & Consulting Inc.   January 2004 - June 2009
Michigan Technological University  January 2002 - May 2003

Skills
Market Research, Marketing ROI, Analytics, SAS, SQL, SPSS, Eviews, Pricing, Statistical Modeling, Optimization, Linear Programming, Financial Modeling, Strategy, VBA, Marketing, Forecasting, Predictive Modeling, ROMI, Data Analysis, Optimizations, Data Mining

Education
University of Rochester - William E. Simon Graduate School of Business Administration
MBA, Pricing, Marketing Analytics, Finance

Michigan Technological University
Mechanical Engineering

R. V. College of Engineering, Bangalore
Mechanical Engineering

Experience
Owner Operator BARTS   June 2015 - Present
Total Transportation of Mississippi   April 2015 - June 2015
PCF - Publishers Circulation Fulfillment   December 2014 - April 2015
Sparta limousine   November 2014 - April 2015
PTI  March 2014 - October 2014
StoresOnline  2010 - August 2014
Gordon Trucking, Inc.   February 2013 - January 2014
Disabled Veterans Outreach Program Specialist America’s Job Center of California, Westminster 540   2011 - 2014
Transportation  2009 - 2014
TARSCO, Inc.   October 2011 - February 2013

Skills
Planning, Reasoning, Logistics, Supervisory Skills, Transportation, Excel, Microsoft Office, Customer Service, Business Strategy, PowerPoint, Windows, Word, Customer Relations, Dispatching, Strategic Planning, Team Building, Budgeting, Problem Solving, Scheduling, Program Management, Negotiation, Operations Management, Microsoft Word, Budgets, Microsoft Excel, Process Scheduler, Project Planning, Reasoning Skills, Time Management, Distribution Center..., Forklift Operator, Shipping, Inspection, Leadership, Software Documentation, Troubleshooting, Manufacturing, Training, Military, Management, Strategy, Trucking, Teamwork, Inventory Management, Customer Satisfaction, Team Leadership, Process Improvement, Heavy Equipment, Government, Leadership Development

Education
OSHA Forklift Certification   2014 — 2014
Certification, Forklift and professional lifts

Coastline Community College   2013 — 2013
HAZWOPER, Hazardous Materials Management and Waste Technology/Technician

Grantham University   2010 — 2013
Bachelor of Science, Engineering Management Technology

United Truck Driving School (CDL)   2011 — 2011
Professional Truck Driver Certification, Safety Truck Driver

Central Texas College   2002 — 2003
Grades, Engineering Mathematical

Gaston Community College   1995 — 1995
Liberal Arts, Mehanical

Gaston Education Center   1994 — 1995
G.E.D, Educational

Western University Nashville, TN
Safety and Compliance, Operations

Experience
Vitalyst  June 2010 - Present
Vitalyst  May 2009 - September 2010
Vitalyst  April 2006 - May 2009
Vitalyst  July 2004 - April 2006
PCF - Publishers Circulation Fulfillment   2003 - 2004
Tuxedo Junction  1998 - 2002

Skills
iPhone, Account Management, Contract Negotiation, Customer Service, Strategic Planning, Business Development, Android, Microsoft Technologies, Consulting, Organizational Learning, Microsoft Office, Mentoring, CRM, Sales Management, Management, Sales, Leadership, Process Improvement, Project Management, Project Planning, Training, Salesforce.com, Business Strategy, Sales Process, Sales Operations, B2B, German-English, Spanish-English, Apple, iPad, Microsoft Windows, Microsoft Excel, Microsoft Word, Microsoft Exchange, Microsoft Publisher, Foreign Exchange, Foreign Languages, Marketing, SaaS, Direct Sales, Team Building, Enterprise Software, Cloud Computing, Professional Services, Solution Selling, Networking, Strategic Partnerships, Time Management, Call Centers, Selling

Education
St. Marys Area High School   1996 — 1999
Diploma, General

König Heirich Schule (Fritzlar, Hessen)   1997 — 1998
Abschlϋβbescheinigung, Deutsch (German)

Edinboro University of Pennsylvania
Dual Major - German & Spanish Languages

Experience
EF High School Exchange Year  2014 - Present
eKraze.com   June 2012 - February 2013
At Your Service Staffing  May 2012 - November 2012
Enchanted Events   November 2007 - November 2012
Usa Bride   June 2011 - July 2012
Outrigger Vacation Club   September 2008 - July 2011
Elder Services of the Merrimack Valley, Inc.   October 2007 - September 2008
Kiddie Kandids  April 2007 - July 2008
PCF - Publishers Circulation Fulfillment   May 1999 - October 2007
Successful Singles   August 1994 - March 1999

Skills
Customer Service, Social Media, Event Management, Promotions, Online Marketing, Social Media Marketing, Advertising, Public Speaking, Word, Microsoft Office, Event Planning, Customer Relations, Small Business, Marketing Strategy, Public Relations, Retail, New Business Development, PowerPoint, SEO, Coaching, Writing, Photoshop, Marketing Communications, Inventory Management, Sales Management, Fundraising, Email Marketing, Newsletters, Photography, Market Research, Account Management, Excel, Budgeting, Weddings, Corporate Events, Marketing, Social Networking, Blogging, Time Management, Hospitality, Parties, Meeting Planning, Training, Private Events, Fundraisers, Facebook, Wedding Photography, Wedding Management, Events Organisation, Wedding Videos

Education
University of Massachusetts at Lowell   2003 — 2006
BA, History

Massachusetts Bay Community College   1999 — 2002
AA, Communications

Newton North High   1991 — 1993

North Andover High   1989 — 1991

Experience
Sierra Nevada Corporation  August 2015 - Present
RK&K  February 2015 - July 2015
PCF - Publishers Circulation Fulfillment   November 2011 - February 2015
Technisource  September 2011 - April 2012
Clovis - A Division of Eliassen Group  June 2011 - August 2011
LB&B Associates Inc  August 2010 - June 2011
ADP  August 2007 - March 2010
Nordstrom  2004 - 2007

Skills
Applicant Tracking..., HRIS, Recruiting, Human Resources, Temporary Staffing, Internet Recruiting, Talent Acquisition, Personnel Management, Leadership, Outsourcing, Benefits Negotiation, Sales, Employee Relations, Management, Temporary Placement, College Recruiting, Sourcing, Deferred Compensation, Benefits Administration, Technical Recruiting, New Hire Orientations, Training, Social Networking, Screening Resumes, Onboarding, IT Recruitment, Talent Management, Job Fairs, Workforce Planning, Interviews, Contract Recruitment, Performance Management, Employee Benefits, Taleo, Employee Training, Hiring, Screening, PeopleSoft, Staffing Services

Education
Mount St. Mary's University   2002 — 2006
Psychology, Social Psychology, Clinical Psychology, Child Development

Calvert Hall College High School   1998 — 2002
High School Diploma

St. Pius X   1990 — 1998

Experience
Bull By The Horns Productions   April 1980 - Present
New Potato Technologies  August 2012 - April 2015
Cumulus Broadcasting  February 2011 - July 2012
Poder 105.3   January 2011 - March 2011
WLGD 98.7 FM   March 2008 - December 2010
AMIGOS INTERNACIONAL   April 2007 - April 2008
Cape Fear Community College  May 2006 - April 2008
American Express  November 2004 - May 2006
PCF - Publishers Circulation Fulfillment   November 2000 - November 2004
Publisher's Circulation Fulfillment  May 2002 - May 2003

Skills
Music Production, Music Publishing, Writing, Public Speaking, Event Planning, Social Media, Music, Editing, Social Media Marketing, Public Relations, Social Networking, Event Management, Microsoft Office, Research, Customer Service, Advertising, Creative Writing, Teaching, Marketing Communications, Spanish, Sales, Radio, Management, Copywriting

Education
New Jersey City University   1984 — 1988
B.A, Media Arts; Film

Dumont High   1980 — 1984

Experience
Y&L Consulting Inc.   June 2014 - Present
Everest Consulting Group  June 2008 - Present
Tesoro Corporation  July 2012 - May 2014
Kimberly-Clark  April 2008 - June 2012
Cognizant Technology Solutions  May 2004 - June 2008
The Schwan Food Company  2007 - 2008
Deere-Hitachi  2007 - 2007
PCF - Publishers Circulation Fulfillment   2006 - 2007
Kimball International  2005 - 2006
TIME dotCom Berhad   January 2004 - February 2004

Skills
ABAP, SAP Implementation, SAP, SAP R/3, ERP, SAP XI, SAP ERP, Oracle, SOA, SAP BW, IDOC, Data Migration, Business Intelligence, SAP Netweaver, Business Analysis

Education
Kakatiya University   1997 — 2000
MCA, Computers

Experience
PCF - Publishers Circulation Fulfillment   October 2009 - Present
DHL  January 2008 - December 2009
UPS  1984 - 2007

Skills
Operations Management, Process Improvement, Logistics Management, UPS, Cost Reduction, P&L, Labor Relations, Transportation, Logistics, Warehousing, Shipping, Process Engineering, Warehouse Management, Transportation..., Strategic Planning, Customer Relations, Team Building, P&L Management, Industrial Engineering, Change Management, Inventory Control, Problem Solving, Planning, Continuous Improvement, Contract Negotiation, Contract Management, Budgeting, Supply Chain Management, Budgets, 3PL, UPS systems, Project Planning, Supply Chain, Income Statement, Sales, Customer Service, Management, Leadership, Vendor Management, Customer Satisfaction, Supervisory Skills, DOT regulations, Inventory Management, Six Sigma, Supply Chain..., CRM, Negotiation, Forecasting, Cross-functional Team..., Distribution Center...

Education
Hudson Valley Community College
AAS, Criminal Justice

Tamarac

Experience
Bloomer Geri & Company CPAs & Business Professionals   January 2012 - Present
Contract Flooring Solutions, Inc/Carpet Creations/Gulf Coast Rugs   August 2008 - January 2012
Anthony Sessa/Remax Horizons Realty   February 2008 - August 2008
PCF - Publishers Circulation Fulfillment   November 2004 - August 2006

Skills
Accounts Payable, Accounts Receivable, QuickBooks, Accounting, Payroll, Invoicing, Bookkeeping, Tax Returns, Account Reconciliation, Data Entry

Education
University of West Florida - College of Business   2009 — 2010
Masters, Accounting

Colorado Technical University   2007 — 2008
Bachelors of Science, Accounting

Pensacola Junior College   2004 — 2007
Associates in Arts, Business

Experience
L'cas Global LLC   October 2003 - Present
PCF - Publishers Circulation Fulfillment   February 2000 - June 2002

Skills
New Business Development, Sales Management, Strategic Planning, Business Strategy, Marketing Strategy

Education
Bergen Community College
Associate of Science (A.S.), Computer and Information Systems

William Paterson University of New Jersey
Bachelor's of Science, Business Administration, Management and Finance

Experience
PCF - Publishers Circulation Fulfillment   August 2010 - Present
PCF - Publishers Circulation Fulfillment   February 2008 - August 2010
PCF - Publishers Circulation Fulfillment   August 2007 - February 2008
PCF - Publishers Circulation Fulfillment   August 2006 - August 2007
PCF - Publishers Circulation Fulfillment   September 2003 - August 2006

Skills
Networking, System Administration, Disaster Recovery, Active Directory, Microsoft Exchange, Vendor Management, VPN, LAN-WAN, Virtualization, Process Improvement, Team Building, Microsoft SQL Server, Network Design, Network Security, Network Engineering, Firewalls, Unix, Linux System..., Unix Shell Scripting, VMware ESX

Education
Penn State University
Management

Experience
Maxim Healthcare Services  September 2014 - Present
PCF - Publishers Circulation Fulfillment   November 2012 - August 2014
Publishers Circulation Fulfillment  September 2009 - August 2014
Publishers Circulation Fulfillment  September 2005 - August 2014

Skills
Onboarding, HRIS, Customer Service, Employee Benefits

Education
City University of New York-Herbert H. Lehman College   1996 — 1999
Bachelor, Sociology

Experience
Pearson Education  January 2013 - Present
Pearson Education  January 2013 - Present
PCF - Publishers Circulation Fulfillment   June 2003 - October 2012
PCF CORPORATION   January 2003 - October 2012
CRESTON ELECTRONICS   September 2002 - June 2003
NEXTEL COMMUNICATIONS  April 1996 - June 2002
Nextel Communications  April 1996 - June 2002
Sprint Nextel  January 1996 - June 2002
NEXTEL COMMUNICATIONS  April 1998 - April 2002
Nextel Communcations   April 1998 - April 2002

Skills
IEX Total View, Call Centers, Management, Workforce Management, Genesys, Avaya, Aspect ACD, Outsourcing, Customer Service, Microsoft Excel, Microsoft Office, Data Analysis, Program Management, Microsoft Word, Coaching, Outlook, Telecommunications, PowerPoint, Contact Centers, Lotus Notes, CMS, Spanish, Problem Solving, Vendor Management, Leadership, Process Improvement, Merdian Emulator

Education
Berkeley College
Business Management

William Paterson University

Experience
PCF - Publishers Circulation Fulfillment   February 2008 - Present
Cognizant Technology Solutions  May 2006 - Present
Ingenix  October 2005 - February 2008
Effexoft Inc   October 2005 - May 2006
ICRISAT  January 2000 - April 2005

Skills
Requirements Analysis, SDLC, Microsoft SQL Server, Solution Architecture, Web Services, Project Management, SSIS, ASP.NET, Troubleshooting, IT Management

Education
Osmania University   1996 — 1999
M.C.A, Computer Science

Maharishi University of Management
MS, Computer Science

Acharya Nagarjuna University

Osmania University

Experience
Academy Sports + Outdoors  November 2013 - Present
PCF - Publishers Circulation Fulfillment   April 2013 - October 2013
Barnes & Noble  September 2012 - February 2013
Target  May 2012 - July 2012
Randstad  July 2011 - January 2012
St. James United Methodist Church, Montgomery, AL   March 2003 - January 2012
Maxwell Child Development Center   July 2008 - April 2011
Walt Disney World  May 2005 - November 2005

Skills
Teaching, Early Childhood..., Lesson Planning, Customer Service, Creative Problem Solving, Close Attention to..., Public Speaking, Higher Education, Tutoring, Curriculum Design, Curriculum Development, Classroom, Classroom Management, Educational Leadership, Elementary Education, Literacy, Special Education, Educational Technology, Teacher Training, Differentiated..., Staff Development, Drawing, Creative Writing

Education
Huntingdon College   2002 — 2007
Bachelor's of Arts, Psychology

Experience
AAA Oregon/Idaho  September 2014 - Present
Netflix  April 2013 - September 2014
Macy's  August 2010 - April 2013
PCF - Publishers Circulation Fulfillment   February 2006 - July 2010
Waffle House, Inc.   May 2003 - March 2006

Skills
Customer Service, Team Building, Coaching, Training, Time Management, Team Leadership, Employee Training, Inventory Management, Teamwork, Leadership Development, Customer Experience, Sales Management, Microsoft Office, Sales, Fundraising, Data Entry, Retail, Microsoft Excel, Metrics, Performance Management, Performance Improvement, Leadership, Management, Payroll, Fiscal Impact Analysis, Deposits, Operations Management, Sales Operations, Quality Assurance, Quality Management, Employee Recognition, Morale, Employee Engagement, Customer Satisfaction, Customer Retention, Merchandising, Visual Merchandising, Communication, Communication Skills, Interviews, Conducting Interviews, Action Plan Development, Action Plan Creation, Recruiting, Multitasking Skills, Cpr Certified, Creative Problem Solving, Always Punctual, Highly detail oriented, Customer Support

Education
Pensacola State College   2007 — 2010
Associates, Business Administration

Experience
PCF - Publishers Circulation Fulfillment   New York Times Account Manager NortheastPublishers Circulation FulfillmentFebruary 1997 - Present
ICD/Hearst Corporation   March 1991 - November 1996
Murdoch Magazines  May 1987 - April 1991
Time Warner Publishing  May 1977 - March 1986

Education
Miami University
BS Business Administration, Business Administration

Experience
Capstone Adaptive Learning and Therapy Centers, Inc.   August 2013 - Present
North Florida Financial Corporation  March 2011 - March 2012
Landrum Staffing Services, Inc  March 2007 - March 2011
PCF - Publishers Circulation Fulfillment   January 2005 - August 2006

Skills
Administrative Support, Collaborative Problem..., Statistical Reporting, Marketing Communications, Data Processing, Financial Accounting, Event Management, Detailed Analysis, Team Coordination, Administrative..., Team Building, Customer Service, Analysis, Time Management, Payroll, Social Media, Public Speaking

Education
Pensacola State College   2011 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies

Experience
Verizon Wireless  April 2005 - Present
PCF - Publishers Circulation Fulfillment   September 2003 - April 2005
Bergen Regional Medical Center  January 2002 - September 2003

Skills
55 wpm, MS Office Suite, Windows NT,...

Education
University of Phoenix   2010 — 2013

Bergen Community College   1999 — 2000

Experience
PCF - Publishers Circulation Fulfillment   February 2012 - Present
Publishers Circulation Fulfillment, Inc  February 2012 - Present
Diapers.com  August 2009 - November 2009
Pearson North America  November 2002 - June 2006
Nextel Communications  April 2000 - May 2002
Tiffany Restaurant, Inc   August 1996 - May 2000
Shoppers Charge Accounts  May 1998 - April 2000
Shoppers Charge Accounts  October 1997 - May 1998
Perfect Together   November 1994 - July 1996
Party & Gift Gallery, Inc   January 1991 - November 1994

Skills
Customer Service, Customer Relations, Microsoft Office, Excel, Word, Coaching, Team Building, Public Speaking, Retail, Seibel CRM, Unix, Problem Solving, Human Resources

Education
Hofstra University

Experience
Medical Office of Dr. Hanna Dgheim   April 2013 - October 2014
PCF - Publishers Circulation Fulfillment   March 2011 - November 2012
Language Today   March 2011 - September 2011
Beckerle Lumber   May 2007 - August 2010
Medical Office of Dr. Hanna Dgheim   May 2005 - August 2006

Skills
Proofreading, Microsoft Office, Editing, Arabic, Siebel, CSTools, Sartre, Basic Photoshop, Windows OS, ICD-9, Medical Terminology, Medical Coding, Medical Records, Medical Charting, Health Insurance..., Health Insurance..., Windows, Adobe Acrobat, Troubleshooting, Marketing

Education
SUNY Binghamton   2006 — 2010
BA, English, Arabic

Nyack High School   2002 — 2006
High School Diploma

Experience
YP  Servicing existing advertising clients and Handle new businesses consulting on advertising strategys in the yellow pages, YP.com, Search Engine Marketing, and Direct MailCRC Sales ConsultantAT&TMarch 2005 - October 2011
PCF - Publishers Circulation Fulfillment   April 2002 - April 2005

Skills
Google Adwords, Sales Management, Sales, Direct Sales, Management, Account Management, Digital Media

Education
Pensacola Christian College

University of West Florida

Experience
The Foundation for Public Giving   July 2013 - Present
PCF - Publishers Circulation Fulfillment   October 2010 - October 2012

Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Management, Operations Management, Inventory Management, Social Media, Microsoft Word, Performance Management, Recruiting, Team Building, Customer Satisfaction, Employee Relations

Education
Eastern Connecticut State University   2005 — 2011
Business Information Systems

Experience
Interstate Arms Corp.   January 2013 - Present
Totally Blinged   June 2009 - Present
PCF - Publishers Circulation Fulfillment   2000 - 2012

Skills
•Excellent verbal and..., •Drive for Results,..., Analysis, Coaching, Customer Service, Employee Training, Management, Recruiting, Sales, Sales Operations, Teamwork, Curriculum Design, Leadership, Time Management, Customer Retention, Training, Team Building, Leadership Development

Education
Salem State College   1997 — 1999
Bachelor of Science (BS), Sport and Fitness Administration/Management

Bentley College   1993 — 1997
Bachelor's degree, Business Administration, Management and Operations, 3.3

Experience
PCF - Publishers Circulation Fulfillment   June 2012 - Present

Education
University of West Florida   2009 — 2014

Pensacola State College   2006 — 2008
Associate of Arts (A.A.), General Studies

Experience
The May Institute  December 2013 - Present
The Quinlan Companies  May 2007 - November 2013
PCF - Publishers Circulation Fulfillment   1980 - 2005

Skills
Process Improvement, Team Building, Account Management, Customer Service, Negotiation, Strategic Planning, Leadership, Project Management, Business Development, New Business Development, Coaching, Budgets, Management, Operations Management, Team Leadership, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Satisfaction, Cross-functional Team..., Customer Retention, Fundraising, Social Media

Education
Boston Latin School   1978 — 1984

Experience
PCF - Publishers Circulation Fulfillment   2005 - Present
Mortgage Investors Corporaton   January 2005 - April 2005

Skills
Call Centers, Customer Service, Customer Experience, Performance Management, Customer Retention, Time Management, Leadership, Team Leadership, Training, Team Building, Management, Data Analysis, Highly Reliable, Flexible to Change, Patience, Team Management, CRM, Hospitality, Hospitality Industry, POS, HR Policies, Teamwork, Social Networking, Problem Solving, Adaptability, Microsoft Office, Microsoft Excel, Microsoft Word

Education
Midwestern State University   1994 — 1996
Business Administration and Management, General

Experience
Dish Network  May 2015 - Present
Staples  May 2013 - Present
PCF - Publishers Circulation Fulfillment   November 1996 - April 2009

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Training, Computer Repair, Dish Satelite...

Education
Micropower Career Institute   2011 — 2012
A+ certification, Computer Systems Networking and Telecommunications, 3.5 gpa

Boy's & Girl's HS & Forsythe HS   1977 — 1980

Experience
PCF - Publishers Circulation Fulfillment   2011 - 2013
McGowan Painting   July 1987 - January 2011
Raytheon  January 1986 - July 1991

Skills
Operations Management, Team Building, Inventory Management, Warehousing, Negotiation, Budgets, Contract Negotiation, Inventory Control, Strategic Planning, Project Planning

Education
Middlesex Community College   1983 — 1985
Business Administration and Management, General

University of Massachusetts Lowell   1981 — 1983
Business Administration and Management, General

burlington high school   1977 — 1981
Business Administration and Management, General