Experience
RJH Solutions   March 2001 - Present
Peak Systems, Inc.   March 2015 - May 2015
Insight Global for CompuCom   July 2014 - August 2014
Peak Systems, Inc.   May 2014 - June 2014
Peak Systems, Inc.   May 2014 - May 2014
Insight Global for Compucom-Contract   March 2014 - April 2014
UPS - Contract work for Rotator Staffing Services Inc.   September 2013 - November 2013
Precision Opinion  July 2012 - July 2013
Self Employed  October 2009 - July 2012
Sage  January 2008 - September 2009

Skills
A+ Certified, Desktop Support, System Deployment, Linux System..., Powershell, VMware, Troubleshooting, Dell DMS Managed..., Project Management, Operating Systems, Customer Facing..., Networking, Manager Technical..., Windows 7, High Availability, Backup Exec, WAN, Windows 8.1, Wireless Networking, Routers, TCP/IP, Help Desk Support, Unix, Microsoft Office, IP VPN, Active Directory, Data Center, DHCP, Windows Server, Technical Support, HP, Microsoft server 2008, Unix Administration, SCO Unix, Server Administration, Remote Administration, Databases, Microsoft SQL Server, Servers, Information Technology, Microsoft Technologies, Firewalls, SCCM, PXE, VPN, System Administration, Solaris, Network Administration, Cisco Technologies, Switches

Education
College of Southern Nevada   2013 — 2014
Computer Science

Le Cordon Bleu College of Culinary Arts-Las Vegas   2005 — 2007
Associate Degree, culinary arts

Denver Institute of Technology   1982 — 1983
AS, Microprocessor interfacing

University of Wisconsin-Oshkosh   1975 — 1976
none, Accounting

Experience
Omnitech Solutions   July 2014 - Present
Peak Systems, Inc.   December 2013 - Present
ApprenticeLms   March 2014 - January 2015
Advance2000  January 2013 - July 2013
State Attorney’s Office  November 2009 - February 2010
Steuben County E911   September 2007 - June 2009
General Revenue Corporation  October 2005 - August 2007
Baltimore American Mortgage   March 2005 - June 2005
SatisFacts Research LLC   June 2004 - October 2004
Hatch Enterprise   April 2002 - July 2002

Skills
Computer Hardware, Inventory Management, Customer Service, Troubleshooting, Microsoft Office, Retail, Outlook, Data Entry, Time Management, Microsoft Excel, Telephone Skills, PowerPoint, Microsoft Word, Windows, Sales, HTML, Dreamweaver, Software Installation, Windows 7, Hardware, XP, Network Administration, Networking, Access, Active Directory, Databases, Windows Server

Education
Alfred State College - SUNY College of Technology   2011 — 2013
Bachelor's of Technology, Network and System Administration/Administrator

South Hills School of Business & Technology   1998 — 2000
Associates of Science, Information Technology/Programming

Experience
Peak Systems, Inc.   October 2013 - Present
MurTech Consulting  July 2013 - March 2015
Uneed2   October 2013 - January 2015

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Social Media, Teamwork, Windows, Social Networking, Social Media Marketing, English, Time Management, Sales, Project Management, Computer Hardware, Network Administration, Information Security, Windows 7, Troubleshooting, Windows XP, Computer Repair, Technical Support, DHCP, Networking, Software Documentation, Linux, Software Installation, VMware, Windows XP Pro, Ubuntu, Red Hat Linux, Printers, Operating Systems, Data Analysis, Cisco IOS, VPN, Help Desk Support, Teaching, Hardware, Strategic Planning, Management, Customer Service

Education
ITT Technical Institute-Lathrop   2014 — 2016
Bachelor's Degree, Information Systems and CyberSecurity

ITT Technical Institute-Lathrop   2012 — 2014
Associate's degree, Network System Administrator

Experience
1099 Independent Contractor - (DLZ Systems)   September 2014 - Present
Peak Systems, Inc.   November 2009 - Present
U.S. Navy Reserve   March 1997 - Present
University of Southern California/ Keck Medical (Prosum Technology)   October 2013 - November 2013
DataDirect Networks- (Select Staffing)   July 2013 - August 2013
Children's Hospital of LA- (Irvine Technology Corporation)   April 2011 - April 2013
Kaiser Permanente- (Apex Systems, Inc.)   June 2012 - March 2013
Honeywell, Inc.- (NSC Technologies Inc.)   May 2012 - June 2012
Robert Half Technology  October 2010 - April 2011
Wells Fargo Treasury Management- (Strategic Staffing Solutions)   November 2010 - January 2011

Skills
Troubleshooting, Help Desk Support, Servers, Computer Hardware, Software Installation, Management, Network Security, Windows, Leadership, LAN-WAN, Wireless Networking, Microsoft Exchange, Customer Serrvice and..., Analytical Reasoning, Critical Thinking, Resourceful..., Technical Support, Inventory control and..., Computer Science, Desktop Deployment, PC building and imaging, Network and stand-alone..., Remote User Support, Technical Writing and..., Communication Skills, Team Building, Desktop Application..., Active Directory, TCP/IP, MS Windows XP, 7, 8, Digital Photography, MS Office Suites 2003,..., Mac OS, Open Office Suites 3 & 4, Corel WordPerfect..., Lotus Notes 6.5/ 8.5, MS Lync 2010, IT and Business..., PowerPoint, Spreadsheets, Scanners, Hospital Informational..., Fast Ethernet, 10G Ethernet, Change Management, Windows Remote Desktop, Network Operations, ACH, NACHA, Electronic Desktop...

Education
Keller Graduate School of Management   2005 — 2010
Master of Science, Network and Communication Management

DeVry University   2001 — 2004
Bachelor of Science, Network & Communication Management

Los Angeles Valley College   1988 — 1992
Associate Degree in Liberal Arts and Science, Anthropology & Jewish Studies

Experience
iC@n Solutions   February 2013 - Present
Peak Systems, Inc.   August 2011 - February 2013
IBM  2007 - 2008
Shakman Enterprises   October 2006 - January 2007
IT consultant Self Employed  2001 - 2006
Burke Center  May 2000 - August 2001
CompUSA  September 1999 - April 2000

Skills
Servers, Technical Support, Software Installation, VMware ESX, ESXi, Windows Server 2008, Windows Server 2012, Active Directory, Linux, Microsoft Exchange, Redundant Systems, Group Policy, Desktop Support, Computer Hardware, Software Implementation, Wireless Networking, IP Networking, Network Design, Microsoft SQL Server, Windows 7, Windows 8, Windows Vista, Microsoft Virtual Server, Cabling, Racks, Cable Management, Technology Research, Home Automation, Windows XP, NT 4.0, Windows Remote Desktop, Windows Server 2003, DSL, Fiber Optic Networks, PBX, Networking, Windows Server, Network Administration, Help Desk Support, System Administration, Troubleshooting, Hardware, DNS, Operating Systems, Windows, Routers, Network Security, Information Technology

Education
Angelina College   2004 — 2005
Computer/Information Technology Administration and Management

Angelina College   1998 — 2000
Law

Experience
James A. Rhodes State College  August 2013 - Present
Peak Systems, Inc.   April 2013 - February 2015
ITT Educational Services, Inc.   2008 - 2013
ITT Educational Services, Inc.   2004 - 2008
ITT Educational Services, Inc.   2001 - 2004
New Horizons Computer Learning Centers  1999 - 2001
DeVry University  1998 - 1999
SumTotal Systems (Formerly Pathlore Software Corporation)   1996 - 1998
State Farm Insurance  May 1996 - August 1996

Skills
E-Learning, Training, Troubleshooting, Technical Writing, Curriculum Design, Teaching Adults, Electronics, Microsoft Office, Leadership, Testing, A+ Certified, Leadership Development, Student Affairs, Radio, Instrumentation, Troubleshooting Hardware, CBT Development, Certified Electronic..., Programmable Logic...

Education
Illinois State University
MS, Industrial Technology, 3.6/4.0

Appalachian State University
BS, Industrial Technology, 3.5/4.0

New River Community College
AAS, Instrumentation Technology, 3.9/4.0

Pulaski County High School

Experience
Peak Systems, Inc.   2012 - Present
TFI Resources  2012 - 2012
Apex Computer Systems  2011 - 2011
Refugee & Immigrant Services NW   2010 - 2011
Hard Drives Northwest (Computerstop)   2005 - 2009
Hard Drives Northwest (Compucare Inc.)   2001 - 2005

Skills
Troubleshooting, Operating Systems, Active Directory, HP, Help Desk Support, Technical Support, Windows Server, Top-notch Customer..., Positive Team Player, Help Desk, Bilingual, CompTIA A+ Certification, CompTIA Network+, MCTS, Remote Desktop, Software Support, Microsoft Office, Encryption Software, TCP/IP, Routers, WiFi, Switches, Virus Removal, Data Backup / Restore, Disaster Recovery, Sensitive Data Handling, IT Asset Management, Management, Ticketing Software, Documentations, Windows 7, Computer Repair, Computer Hardware, Software Installation, Laptops, Microsoft Certified..., Antivirus, Network Administration, System Deployment, Hardware, Servers, Group Policy, Wireless Networking, Hardware Support, Citrix, Microsoft Certified..., DNS, SCCM, Microsoft Exchange, Microsoft Technologies

Education
Edmonds Community College   2000 — 2001
IT Certification Program, Computers and Networks

Experience
State Street  December 2014 - January 2015
Novartis  July 2014 - November 2014
Mintz Levin  May 2014 - June 2014
Peak Systems, Inc.   September 2013 - May 2014
PSG Global Solutions  June 2013 - June 2013
Sentient Jet  June 2012 - August 2012

Skills
Zeacom Desktop, Footprints, Windows 7, Desktop Computers, Active Directory, Lync, Windows Vista, Microsoft Office, Microsoft Excel, Microsoft Word, Zendesk, PC building, Virus Removal, A/V Installation, Outlook, Norton Ghost, Ghost Imaging, Customer Service, Dell Computers, Android, Windows Phone, DeskSite, Cisco Unity...

Education
Western Governors University   2014 — 2015
B.S. Information Technology

Massasoit Community College   2011 — 2013
Associate's degree

Experience
Peak Systems, Inc.   January 2013 - Present
IT  November 2009 - Present

Skills
Troubleshooting, Networking, Customer Service, Microsoft Office, Project Management, Team Leadership, New Business Development, System Administration, Management, Business Analysis, Team Management, Windows, Windows Server, Sales Management, Project Planning, Operations Management, Virtualization, VMware ESX, Teamwork, Computer Security, SharePoint, TCP/IP, Customer Satisfaction, Information Technology, Firewalls, Training, Switches, VPN, Wireless Networking, Analysis, Vendor Management, Integration, Data Center, Antivirus, Network Security, XP, Computer Hardware, Security, System Deployment, Business Strategy, Strategic Planning, VMware, Software Installation

Education
Heald College-Concord   2010 — 2013
Associate of Arts (AA), Network Security

Heald College   2009 — 2011
AAS, Information Technology with an emphasis in Network security

Experience
Netech Corporation  August 2015 - Present
World Wide Technology  April 2011 - August 2015
Peak Systems, Inc.   March 2010 - April 2011
PlanetEd Technologies   May 2008 - January 2010
Burwood Group, Inc.   December 2003 - May 2008
State Farm Insurance  May 2000 - December 2003

Skills
Cisco Technologies, CCNA, CCDP, Cisco Call Manager, CCNP, VoIP, Telephony, H.323, CCVP, VMware, Gateway, CCDA, MGCP, Unified Messaging, Cisco VoIP, Enterprise Architecture, Project Management, Data Center, WAN, Switches, Network Security, Routing, Unified Communications, Cisco IOS, Network Architecture, LAN-WAN

Education
Illinois State University   1999 — 2003
BS, Telecommunications Management

Experience
Verizon Wireless  September 2014 - Present
Peak Systems, Inc.   June 2014 - Present
The Battle of Gravelines   March 2014 - Present
Bowling Green State University  December 2012 - May 2014
Bowling Green State University, Student Enrollment Communication Center   August 2011 - May 2014
Bowling Green State University  December 2010 - May 2014
Emagination Computer Camps  May 2013 - August 2013
Eastman Kodak  May 2012 - September 2012

Skills
Visual Communication, CRM, Management, Public Speaking, Master Scheduling, Google Analytics, Marketing, Photography, Photoshop, Communication, Illustrator, Woodworking, Event Planning, Sales Management, Project Management, Automotive, Music Industry, Music Production, Music Management, Google Docs, Google Apps, Mac OS, PC, iMovie, Final Cut Pro, Dropbox, kodak, Microsoft Office, Hand Drafting, Videography, Leadership, Team Building, Team Leadership

Education
Bowling Green State University   2009 — 2014
Bachelor of Science in Technology, Visual Communication Technology

Experience
Peak Systems, Inc.   January 2014 - Present
Design Strategy Corporation  September 2013 - January 2014
Chase  October 2010 - May 2013

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Financial Analysis, English, Research, Banking, Java, Social Media, Windows, HTML, Time Management, Leadership, Active Directory, Computer Hardware

Education
TechSkills-Columbus   2013 — 2014
Certificate Of Completion, Network and System Administration/Administrator

Experience
Dell  June 2014 - Present
CSC  January 2014 - June 2014
Nocsmart Inc.   February 2013 - February 2014
The Keyless Shop   August 2012 - January 2014
Peak Systems, Inc.   December 2013 - December 2013
Dr. Shakir's Office of Internal Medicine   February 2006 - July 2011

Skills
Troubleshooting, Windows 7, Active Directory, Networking, Microsoft Office, Windows, Software Installation, Computer Hardware, Operating Systems, Customer Service, Hardware, Windows Server, Network Administration, Java, TCP/IP, Network Security, Linux, Telecommunications, Microsoft Office 2007, VPN, SharePoint, Microsoft Exchange, Cisco Technologies, Cloud Computing, Virtualization, Outlook, DHCP, VMware, Virus Removal, RAID, CompTIA A+ Certification, CompTIA Network+, CompTIA Network+..., Security, Technical Support, DNS management, WINS, WAN, LAN-WAN, C++, Visual C++, .NET, Macromedia, Locksmithing, Medisoft, Zed-Bull, Photoshop, Project Management

Education
Montgomery College   2008 — 2014
Associate's degree, Network and System Administration/Administrator

Seneca Valley High School   2004 — 2008
Diploma, Graphic Design

Experience
Self-Employed  December 2011 - Present
Peak Systems, Inc.   April 2011 - Present
Cravath, Swaine & Moore LLP   December 2013 - June 2014
Fountain House  January 2012 - November 2013
Rains Energy   August 2011 - December 2011
Ayala Jewelry   November 2005 - June 2010

Skills
A+ Certified IT..., HTML, Microsoft Office, Constant Contact, Now Up-to-Date & Contact, Print-shop 2.0, Final Cut Pro Video..., Mac OS X, Windows Vista, Windows XP Pro, iPhone, Printers, Scanners, Troubleshooting, OS X, Windows 7, Public Speaking, Final Cut Pro

Education
Hunter College   2003 — 2008
Bachelor of Arts (B.A.), English

Experience
CompuCom  October 2011 - Present
Peak Systems, Inc.   September 2011 - Present
Barrister Global Services Network  September 2011 - Present
R&R Solutions  August 2011 - Present
Modis  June 2011 - Present
J.J Trading, Inc.   January 1995 - December 2010

Skills
Software Installation, Windows, Troubleshooting, Technical Support, Computer Hardware, Networking, Switches, Hardware, Laptops, Firewalls, XP, Windows 7, Active Directory, Routers, Testing, Cisco Technologies, VMware, Software Documentation, A+ Certified, Printers, Help Desk Support, Project Management

Education
Western Kentucky University   2010 — 2012
BS, Information Technology

Jefferson Community College   2008 — 2010
AAS, Information Technology

Experience
Peak Systems, Inc.   August 2008 - Present
Peak Systems  July 2008 - May 2012
Mercy College  September 2006 - July 2008

Skills
Microsoft Excel, Microsoft Word, PowerPoint, Project Management, Microsoft Office, Customer Service, Outlook, Recruiting, Team Building, Training, Vendor Management, Process Improvement, Team Leadership, Research, Management, MS Project

Education
Mercy College   2006 — 2008
Master of Science, Human Resource Management

Mercy College   2002 — 2006
Bachelor of Science (BSc), Business Administration and Management, General

Experience
Small Town Computer Solutions   June 2013 - Present
Peak Systems, Inc.   January 2011 - July 2014
TAC Worldwide  November 2006 - February 2013
Alcoa Howmet  January 2008 - June 2009
Shape Corp  September 2007 - January 2008
Civic Development Group  June 2006 - November 2006
Baker College  October 2005 - April 2006
First Nationale Home Mortgage   August 2004 - March 2005

Skills
Active Directory, Technical Support, Windows XP, Network Administration, Software Installation, Troubleshooting, Computer Hardware..., Hardware, Routers, XP, Microsoft SQL Server, System Deployment, Switches, Computer Repair, People-oriented, Communicative Skills, Networking, Help Desk Support, Computer Hardware, VPN, Laptops, Windows 7, Printers, Windows 7 Migration, Customer Service, Operating Systems, IT Business Management, Windows 8.1, Windows Server, Raspberry Pi, Apple Certified, Android Development

Education
Grand Valley State University   2007 — 2009
Bachelor of Applied Science (BASc), Computer Science

Baker College of Muskegon   2006 — 2007
Associates, MCSE

Experience
Peak Systems, Inc.   June 2014 - Present
Robert Half Technology  December 2010 - December 2010
ACS Inc.  October 2008 - May 2010
Stream Global Services  October 2007 - September 2008
Welkin Engineering   July 2005 - April 2007
Private Construction Firm   October 2001 - January 2002
ATSI  November 1999 - January 2000
Perino Technical Services   November 1998 - May 1999
TPG The Project Group   September 1998 - November 1998
Company confidential  November 1997 - July 1998

Skills
Civil Engineering, AutoCAD, CAD, Surveying, Technical Support, Bridge, Land Development, Microsoft Office, Concrete, Construction, Stormwater Management, Road, Engineering, Contract Management, Drainage, Transportation..., Sewer, Hydraulics, Microstation, Structural Analysis, Steel, Analysis, Construction Management, Project Estimation, Microsoft Project, Microsoft Excel, Roadway Design, Excel, Word, Grading, MS Project, Transportation, Earthworks, Survey, Utility Design, Erosion Control, Site Design, Site Grading, Civil, Site Plans, Land Desktop, Public Works, Cost Estimating, Subdivisions, Storm Water Management, Primavera, Parking, Value Engineering, Sustainability, GIS (ArcMap)

Education
Walter R. Sundling

University of Alabama   1987 — 1989
B.S, Civil Engineering; Civil Engineering

Portland State University   2012 — 2012
Prestressed Concrete, B

Portland Community College   2011 — 2015
GIS Certificate, GIS & CAD, 3.85 GPA

Clackamas Community College   2004 — 2007
None, CAD

William Rainey Harper College   1987 — 2003
None, CAD

University of Illinois at Chicago   1996 — 1996
None, Mechanical Engineering

Iowa State University   1990 — 1993
None, Structural Engineering

University of Illinois at Urbana-Champaign   1985 — 1986
None, Engineering

Iowa Department of Transportation training   1991 — 1995

Experience
American College of Healthcare Executives  July 2014 - Present
Peak Systems, Inc.   July 2011 - August 2014
Barclays Investment Bank  May 2012 - July 2014
TEKsystems  June 2010 - December 2013
Robert Half International  2009 - 2012
Topology Communications   December 2009 - May 2011

Skills
VPN, Windows Server, Active Directory, Troubleshooting, Networking, Firewalls, Cisco Technologies, Security, Cloud Computing, Hybrid Cloud, Cloud Security, Technical Support, VMware, Computer Security, Computer Hardware, Linux, Routers, Help Desk Support, Switches, System Deployment, Security+, Cisco IOS, Cisco devices, Application Security, Unix Networking, Apple Macintosh, VMware Infrastructure, Information Security, Infrastructure Security, IT Infrastructure Design, Network Infrastructure, IT Infrastructure..., Cisco ASA, Web Application Firewall, Barracuda Spam Firewall, Load Balancing, Network Load Balancing, Storage, Network Design, Network Architecture, Network Security, IPv6, VoIP, Wireless Networking, Wireless Security, WAN, Server Architecture, Server Administration, Cyber-security, Cybercrime

Education
American InterContinental University   2013 — 2014
Master's degree, Master's (MIT) Information Technology - Specialization in Information Assurance and Security, Graduated

International Academy of Design and Technology (IADT)   2009 — 2012
Bachelors, Information Technology

OMNI TECH INSTITUTE   2008 — 2009
CERTIFICATIONS, Information Technology And Audio Engineering

Omnitech Technical Institute   2007 — 2009
Networking and Security, Information Technology

Experience
Peak Systems, Inc.   April 2011 - July 2015
Raytheon  January 2007 - April 2010
Raytheon/E-Systems  January 1996 - December 2007
Raytheon/E-Systems  June 1992 - December 1995
E-Systems  August 1989 - June 1992

Education
Excelsior College   1993 — 1995
BS, Computer Information Systems

Experience
CareTech Solutions  March 2012 - Present
Time Warner Cable  March 2011 - March 2012
Peak Systems, Inc.   September 2010 - February 2011
Directory Concepts, Inc.   2005 - 2009
Miami Systems Corporation  2003 - 2004

Skills
Software Installation, Technical Support, Active Directory, System Deployment, Windows, Networking, Troubleshooting, Hardware, Operating Systems, Help Desk Support, Security, Citrix

Education
TechSkills   2010 — 2010
Information Technology

Bob Jones University
Bachelor of Arts, Art & Graphic Design

North Central State College
School of Business classes, Digital Media Technology

Experience
Peak Systems, Inc.   May 2014 - Present
Michigan State University Alumni Association  July 2013 - Present
Michigan State University Alumni Association  September 2009 - July 2013
Mount Clemens Downtown Development Authority (DDA)   May 2010 - May 2012
Michigan State University Alumni Association  February 2010 - February 2011
United States Census Bureau  April 2009 - April 2010
Self Employed/Family Care   January 2007 - March 2008
Perot Systems  2005 - 2006

Skills
Event Planning, Economic Development, Customer Service, Social Media, Public Speaking, Social Networking, Leadership, Critical Thinking, Interpersonal..., Volunteering, Oral & Written..., Coordinating Events, Interviewing Skills, Social Media Marketing, Nonprofits, Volunteer Management, Interviews, Editing, Community Outreach, Communication, Fundraising, Program Development, Problem Sensitivity, Judgment and Decision..., Social Perceptiveness, Active Learning, Active Listening, Microsoft Office

Education
Michigan State University
Bachelor of Arts, Sociology

Experience
Grant Thornton LLP  April 2011 - Present
Armstrong Solutions, Inc.   January 2011 - April 2011
Peak Systems, Inc.   May 2010 - September 2010
Mesquite Independent School District  November 2009 - January 2010
Mayse & Associates, Inc.   March 2008 - June 2009
GHA Architecture / Development  March 2004 - February 2008
The IntegraService Group   May 2002 - March 2004

Skills
Plannning, Design Research, Architecture, Submittals, Network Administration, XP, Databases, Technical Support, Operating Systems, System Deployment, Leadership, Photoshop, Project Coordination, Access, AutoCAD, Software Documentation, Microsoft Office, Project Management, Computer Hardware, Windows XP, Windows, IT Management, Architectures, Microsoft Excel, Outlook, PowerPoint, Team Leadership, Analysis, Budgets, Process Improvement

Education
Louisiana Tech University   1991 — 1997
Bachelor, Architecture

Experience
Avery Dennison through Abacus Services Corporation and ZeroChaos   March 2014 - Present
TMW Systems  July 2013 - February 2014
Peak Systems, Inc.   March 2013 - July 2013
Macy's Systems and Technology through Pyramid Consulting Inc.   July 2012 - March 2013
Citizens Bank through Bridge Technical Solutions   December 2011 - July 2012
US Bank through Exacta Corporation   February 2011 - December 2011
Brand Garage Doors   November 2009 - February 2011
Ajilon Consulting  October 2009 - November 2009
Consulting Engagements  2008 - 2009
Noteworthy Medical Systems  2008 - 2008

Skills
Project Management, MS Project, Project Planning, Project Coordination, Project Delivery, Project Finance, Microsoft Office 2007, Software Project..., IT Infrastructure..., Cisco Networking, Networking, Visio, Project Status Reporting, Project Charter, PMI Trained, PMI Approved to Sit for..., Data Center, Risk Management, Resolving Issues, Planview, Clarity, IQ Navigator, Team Building, Project Team Management, Distributed Team..., Operations Management, Avaya, Lotus Notes, Great Motivator, Build Strong..., Disaster Recovery, SDLC

Education
Baldwin Wallace University   2009 — 2009
PMP Exam Preparation, PMP Certification

Tiffin University   1984 — 1989
Bachelor of Business Administration (BBA), Business Administration, Management and Operations

Experience
Bloomberg LP  October 2014 - Present
G2 Investment Group, LLC  November 2012 - April 2014
Peak Systems, Inc.   May 2011 - February 2012
StaffIT  January 2010 - May 2011
Mizuho Bank  September 2008 - January 2010

Skills
Troubleshooting, TCP/IP, Servers, Networking, Hardware, Technical Support, XP, Software Installation, Switches, Windows XP, Laptops, Help Desk Support, Software Documentation, Packet Tracer, Subnetting, DHCP, Microsoft Office, System Deployment, Printers

Education
Borough of Manhattan Community College
Cisco Certified Network Associate

Utica College   2003 — 2007
Bachelor of Science (B.S.), Computer Science

Middletown High School

Middletown High School

Experience
Northrop Grumman Corporation  May 2014 - Present
QSSI  January 2014 - May 2014
QSSI  November 2013 - January 2014
QSSI  October 2012 - November 2013
SecureNet Payment Systems  May 2011 - October 2012
NCR Corporation  September 2010 - May 2011
Field Solutions  September 2009 - September 2010
Peak Systems, Inc.   September 2008 - September 2009
Allegany College of Maryland  January 2008 - February 2009
Affiliated Computer Services (ACS)   June 2003 - July 2006

Skills
Technical Support, Information Technology, Leadership, Training, Management, Employee Training, Team Leadership, Software Documentation, Project Management, Customer Service, Operations Management, Technical Writing, Data Analysis, Integration, Instructional Design, Technical Documentation, Situational Leadership, Organizational..., Strategic Leadership, Quality Assurance, SharePoint, Troubleshooting, Cross-cultural Teams, Performance Measurement, Program Management

Education
University of Phoenix School of Advanced Studies   2009 — 2015
Doctorate (DM/IST), Business Management and Organizational Leadership

University of Phoenix School of Business   2008 — 2009
Master of Business Administration (MBA), Business Administration

Frostburg State University   2005 — 2008
Bachelor of Science (BS), Political Science and Government

Experience
TEKsystems  May 2015 - Present
Peak Systems, Inc.   October 2013 - Present
Consultant  January 2001 - Present
NYC Department of Education  October 2013 - April 2014
Per Scholas Institute for Technology  September 2013 - December 2013
Sunnyside District Management Association   March 2011 - October 2011
Sunnyside District Management Association   January 2011 - March 2011
Holiday Temps Inc.   April 2007 - April 2007
Burger King Corporation  March 2005 - January 2006
NYC Summer Youth Emploment Program (SYEP)   June 2001 - August 2001

Skills
Public Speaking, Microsoft Office, Nonprofits, PowerPoint, Research, Microsoft Word, Community Outreach, Microsoft Excel, Customer Service, Social Media, Windows, Access, Leadership, Social Networking, Computer Hardware, Inkscape, GIMP, 3D modeling software, Graphics Software, Mobile Devices, Networking, Windows Server, Active Directory, Windows Server 2008, Hardware, Troubleshooting, Technical Support, Wireless Networking, Windows XP, Software Installation, Computer Repair, Laptops, System Deployment, Windows Vista, Information Technology, Printers, System Administration, Help Desk Support, Microsoft Technologies

Education
Per Scholas Institute for Technology   2013 — 2013
CompTIA A+, CompTIA Network+

Laguardia Community College   2007 — 2011
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General

DeVry College of New York   2003 — 2006
N/A, Computer and Information Sciences, General

Experience
Deh Consulting   October 2013 - Present
Peak Systems, Inc.   January 2010 - September 2013
DEH Consulting   January 2006 - January 2010

Skills
SAP R/3, Baan ERP, ASK MANMAN, Project Management, APICS Member, Lean Manufacturing, EDI, ERP, ERP Implementations, JD Edwards, PeopleSoft, Pro-EDI, x.12, XP, Troubleshooting, SharePoint, Help Desk Support, SDLC, Software Implementation, Vendor Management, Disaster Recovery, Software Documentation, Windows Server, Integration, IT Management, Technical Support, Access, MS Project, Visio, Software Installation, Process Improvement, Business Analysis, Information Technology, Data Migration, Microsoft SQL Server, System Deployment, ITIL, Network Administration, Databases, Hardware, Active Directory, Unix, Windows 7, System Administration, IT Service Management, Operating Systems, SQL, Computer Hardware, Windows, Servers

Education
McKendree University   1989 — 1991
Bachelor’s Degree, Computer Science/Business Administration, 3.63

Jefferson Community College   1982 — 1984
Computer Science, Computer Science, 3.5

Experience
Jobco Staffing Professionals   January 2012 - Present
The Kirk Players   2002 - Present
PM&L Theatre   2001 - Present
Behr Computer Service   January 2000 - Present
Peak Systems, Inc.   May 2010 - July 2010
Micro Medics Inc.   August 2009 - April 2010
Smart Source, Inc.   May 2009 - May 2009
Manpower Professional (Abbott Labs)   November 2007 - May 2008
Omnicell, Inc  July 2007 - July 2007
Northwest Community Hospital  November 2006 - December 2006

Skills
Computer Hardware, Printers, HP, Software Installation, Operating Systems

Education
College of Lake County   2001 — 2005
A.A.S., CIS (PC/LAN Specialist)

College of Lake County   1980 — 1985
A.A.S., Data Processing

College of Lake County   1980 — 1985
A.A., Theatre Arts

Carmel High School   1974 — 1982

Eastern Illinois University   1978 — 1980
Theatrical Arts

DeVry University
B.S, CIS

Experience
Robert Half Technology  December 2014 - Present
University of Pennsylvania Health System  July 2014 - November 2014
Archdiocese of Philadelphia  May 2013 - May 2014
Comcast Cable  January 2010 - May 2013
Peak Systems, Inc.   November 2009 - January 2010
JCW Computer Consulting   August 2008 - March 2009
Robert Half Technology  March 2007 - March 2008

Skills
Telecommunications, Call Center, Technical Support, Customer Satisfaction, Cabling, System Deployment, Telephony, Software Installation, Leadership, Training, Microsoft Office, Networking, Servers, Operating Systems, Time Management, Computer Hardware, Team Leadership, Team Building, Customer Service, Project Management, Vendor Management, Call Centers, Windows, Windows Server, Switches, Laptops, Active Directory, Information Technology, IT Service Delivery, Help Desk Support, TCP/IP, Data Center, System Administration, Printers, VMware, Computer Repair, Linux, Process Improvement, Troubleshooting, Windows 7, Windows XP, VoIP, DHCP, Windows Vista, IP, Customer Experience, A Certified, Wireless Networking, Team Management, Windows XP Pro

Education
Lincoln Technical Institute-Philadelphia   2005 — 2007
Bachelor of Art - Applied Science, Technical Support/Network Management

Girard College   1997 — 2004
High School

Experience
Peak Systems, Inc.   April 2014 - Present
Adecco Honda Alliance   August 2011 - September 2013
Adecco Honda Alliance   August 2011 - September 2013
Pataskala Oaks Care Center   January 2009 - July 2011

Skills
Windows Server, Active Directory, Operating Systems, MCITP, CompTIA, Security, Networking, Microsoft Certified..., CompTIA Network+, Windows, MTA, Microsoft Office, Training, Software Installation

Education
MyComputerCareer.edu   2013 — 2014
Network Administrator, Computer Science, Certified

Central Ohio Technical College   2007 — 2008
State Testing Nursing Assistant, Nursing Science, Certified

Experience
IT consultant Self Employed  June 2013 - Present
Peak Systems, Inc.   April 2013 - August 2014
Miami Dade County Schools  June 1999 - June 2011

Skills
Information Technology, Networking, Network Management..., Internet Troubleshooting, Desktop Computers, Customer Service, Software Installation, Hardware Installation, Computer Diagnostics, Hardware, Technical Support, Network Administration, Computer Repair, Windows 7, Computer Hardware, Windows XP, XP, System Administration, WAN, Active Directory, Network Security, Troubleshooting, Disaster Recovery, Windows Server, Servers

Education
M-DCPS The English Center   2011 — 2011
A Plus Networking Certification

Miami Dade College   1999 — 1999
Upgrading and Repairing Computers, Passed

Experience
Ceo of IT solutions inc   January 2012 - Present
Love's Travel Stops  December 2014 - January 2015
Love's Travel Stops  January 2014 - November 2014
Peak Systems, Inc.   October 2011 - January 2014
Devon Energy  May 2012 - November 2012
Boeing  January 2012 - April 2012
Seagate Technology  February 2011 - June 2011
Circle K  May 2007 - March 2008
Feed The Children  May 2007 - September 2007
United States Marine Corps  June 2005 - June 2007

Skills
Troubleshooting, Technical Support, Software Installation, Printers, Management, Windows 7 Migration, POS, Microsoft Office, Customer Service, Field Development, Team Leadership, Windows 7, Active Directory, Operating Systems, Laptops, Hardware, Computer Hardware, Routers, Networking

Education
..

Moore Norman Technology Center
networking

Experience
Google  October 2013 - September 2014
Showtime Networks Inc.  June 2013 - October 2013
Bluewolf  January 2013 - May 2013
Randstad Technologies US  March 2012 - December 2012
Peak Systems, Inc.   March 2011 - March 2012
MTA New York City Transit  January 2010 - August 2010

Skills
Technical Recruiting, Recruiting, Applicant Tracking..., Contract Recruitment, Internet Recruiting, Temporary Placement, Sourcing, Staff Augmentation, Screening, Permanent Placement, Talent Acquisition, Vendor Management, Staffing Services, Screening Resumes, Benefits Negotiation, Onboarding, College Recruiting, SDLC, CRM, Building Relationships, Networking, Temporary Staffing, RPO, Hiring, Employee Relations, Information Technology, Human Resources, Recruitment Advertising, Talent Management, Personnel Management, Account Management, IT Recruitment, Management, Interviews, Salesforce.com, Executive Search, Search, Taleo

Education
Fordham University   2006 — 2010
BA, History, Communications

Experience
The Risk Management Planning Group   May 2010 - Present
York Risk Services Group  2014 - 2015
York Risk Services Group  2014 - 2015
York Risk Services Group  2014 - 2015
Leader Computer Systems, Inc.   February 2006 - May 2010
Peak Systems, Inc.   2003 - February 2006
Chemtura  1998 - 2003

Skills
Troubleshooting, Computer Hardware, Data Center, Network Administration, Technical Support, Telecommunications, Project Management, Vendor Management, Disaster Recovery, Visio, Requirements Analysis, Integration, Active Directory, Windows Server

Education
City University of New York City College   2000 — 2007
Bachelor of technology, Computer Information Systems

Experience
Element Fleet Management  September 2015 - Present
Insight Global  September 2015 - September 2015
Peak Systems, Inc.   May 2015 - July 2015
Pole To Win International  January 2015 - May 2015
Best Buy  June 2014 - October 2014
Horsetail Technologies  August 2012 - July 2013
Target  August 2012 - January 2013
Year Up  2012 - 2013
FedEx Ground  December 2011 - August 2012
Sears, Roebuck and Co.   October 2010 - April 2011

Skills
Communication, Outstanding..., Cloud Computing, Qualitative Research, Organizational..., Organization &..., Goal Oriented, Goal Analysis, Microsoft Office, Microsoft Exchange, Remote Desktop, Remote User Support, PC building, Virtual PC, Customer Service, Customer Support, Customer Experience, Building Relationships, Reliability, Communication Skills, Strategic Communications, Unloading, Video Editing, Video Games, Mac OS, Product Demonstration, Technical Demonstrations, Speech Communications, Promotions, Social Promotion, Help Desk Support, Helping Clients, Computer Hardware, Hardware Support, Hardware Installation, IT Solutions, Problem Solving, Creative Problem Solving, Hands-on Problem Solver, Resourceful..., Analysts, SharePoint, PowerPoint, Troubleshooting, Access, Microsoft Word, Microsoft Excel, Software Installation, Hardware, Public Speaking

Education
Baltimore City Community College   2012 — 2014
IT Technical Certificate, Computer and Information Systems Security/Information Assurance

National academy foundation   2005 — 2010
High school Diploma, Information Technology

Experience
Peak Systems, Inc.   August 2013 - August 2015

Skills
Windows 7, Software Documentation, Access, Windows XP, Computer Hardware, System Administration, Outlook, Microsoft Office, Windows, Active Directory, Customer Service, Windows Server, Troubleshooting, Microsoft Excel, Servers, Office Administration, Project Coordination

Education
City University of New York-John Jay College of Criminal Justice   2013 — 2015
Bachelor’s Degree, Public Administration

BMCC   2010 — 2012
Associate's degree, Liberal Arts and Sciences/Liberal Studies

Experience
AppleOne Employment Services  July 2015 - Present
Allegiant Travel Company  July 2015 - Present
Peak Systems, Inc.   May 2014 - March 2015
SmartSource Technical Staffing  May 2013 - March 2015
Insight Global  January 2015 - January 2015
S&R Resources, lnc   March 2014 - March 2014
Campbell Soup Company  September 2013 - February 2014
Elwood Staffing Services, Inc.   December 2012 - February 2013
Slattery Builders   July 2011 - January 2013

Skills
Accounting, Computer Hardware..., Definity Audix Voice..., Definity G3si, Nortel Call Pilot, Nortel, Microsoft: Office Suite, Adobe Creative Suite 3, Java, Java Scripting, Microsoft Office, Software Documentation, Computer Hardware, JavaScript, System Administration, Windows, Servers, Training, Networking, Software Installation, Windows 7, Management, Integration, Troubleshooting, Technical Support, Active Directory, Access, Program Management, Databases, Information Technology, Windows Server, VPN, Hardware, Disaster Recovery, Network Security, VMware, Wireless Networking, Computer Security, Virtualization, Customer Service, Printers, Operating Systems, Windows XP, Network Administration, Vendor Management, Help Desk Support, Strategic Planning, Project Management

Education
Indiana Wesleyan University   2006 — 2008
B.S, Business Information Systems

Ivy Tech Community College   1992 — 1995
A.S, Computer Programming

Experience
Peak Systems, Inc.   September 2014 - Present
SmartSource Technical Staffing  August 2014 - Present
Stacey L. Rawls MD. PLLC   June 2011 - Present
Watson Electrical  July 2006 - May 2010

Skills
Computer Repair, Troubleshooting, Software Installation, Computer Hardware, Windows 7, Wireless Networking, Printer Drivers, Hardware Installation, Hardware Support, Computer Security, Wireless Security, Windows XP, Technical Support, Hardware, Laptops, Help Desk Support, Operating Systems, Printers, Windows Server, Microsoft Office

Education
Edgecombe Community College   2012 — 2015
Associate of Applied Science (A.A.S.), Computer Information Technology, 3.2 G.P.A.

Saint Augustines College   1994 — 1996
Communications

Experience
Ms Regional Housing Authority No. VIII   October 2013 - Present
Peak Systems, Inc.   January 2009 - October 2013
Georgia Emergency Management Agency (GEMA)/Homeland Security   March 2013 - May 2013
Northrop Grumman Corporation  August 2005 - December 2008
US Navy  June 1985 - June 2005

Skills
Information Technology

Education
ITT Technical Institute-Atlanta   2010 — 2013
BA Information System Security, Information Technology, A

Experience
Advantage SCI, LLC  December 2014 - Present
Leidos  March 2012 - December 2014
ConnectSolutions Inc.  May 2011 - March 2012
Peak Systems, Inc.   March 2011 - May 2011

Education
TechSkills-Columbus   2010 — 2010
none, Microsoft Systems Administration, A+ Essentials – 977 Mastered A+ Practical Application – 980 Mastered Network + -

Hocking College   1999 — 2001
Associate's degree, Culinary Arts/Chef Training, Average of 3.7

Experience
DFCI / MASS GENERAL HSPTL   March 2015 - Present
Royal Company International   May 2006 - Present
Peak Systems, Inc.   June 2014 - June 2015

Skills
Troubleshooting, Microsoft Office, Customer Service, Windows, Active Directory, Windows 7

Education
ITT Technical Institute-Norwood   2015 — 2016
Bachelor of Applied Science (B.A.Sc.), Information System Security / Project Management

ITT Technical Institute-Norwood   2013 — 2015
Associate of Science (A.S.), Certified Networking Systems(CNS)

Travelex Airline Institute
International Travel Consultant, Airline Ticketing & Management

Experience
U.S. Bank   July 2014 - Present
U.S. Bank   March 2014 - June 2014
PeaceHealth (via Prime Team Partners)   October 2013 - December 2013
Peak Systems, Inc.   September 2013 - October 2013
PeaceHealth (via Prime Team Partners)   August 2013 - September 2013
Clackamas Community College  October 2011 - March 2012

Skills
Computer Hardware, Information Technology, HTML, Technical Support, Research, Windows 7, Windows Server, Active Directory, Microsoft Excel, Customer Service, Computers, Microsoft Office, TCP/IP, C++, VB.NET, Network Hardware, Windows XP, Windows 8

Education
Clackamas Community College   2009 — 2013
Associate of Applied Science, Network and Microcomputer Specialist

Experience
Moravia  July 2015 - Present
Pearson - Assessment & Instruction  April 2015 - July 2015
Self-employed  September 2014 - March 2015
Hawks IT Solutions LLC   March 2014 - August 2014
Marysville Getchell High School   August 2007 - January 2014
Peak Systems, Inc.   2014 - 2014
Lake Stevens High School  August 2005 - June 2007
The Everett Herald  April 1999 - June 2006
Safeway  March 1991 - July 2000

Skills
Writing, Copy Editing, Copywriting, Microsoft Office, Information Technology, Microsoft Word, Microsoft Excel, Conflict Resolution, Windows 7, Computer Hardware, Microsoft Certified..., Windows, Computer Proficiency, Microsoft Servers, Microsoft Technologies, Computer Maintenance, Computer Repair, Coaching, Instructional Design, Literacy, Public Speaking, Teaching

Education
Antioch University Seattle   2004 — 2005
Master's degree, Education

University of Washington   1989 — 1994
Bachelor of Arts (BA), Geography

Everett Community College   1999 — 2000
Journalism

Experience
Peak Systems, Inc.   October 2014 - Present
Job Seeking  August 2013 - September 2014
Hewlett-Packard  April 2012 - August 2013
Dell  April 2009 - April 2012
4G Data Systems Inc  October 2005 - April 2009

Skills
Outlook, Microsoft Excel, Microsoft Office, Flyer Design, Planning & Organizing..., Windows 7, OS X, Computer Hardware, Flyers, Visio, Troubleshooting, SharePoint, System Administration, Active Directory, OVCM, Asset Management, Report Writing, Software installations, Virus Removal, Software Installation, Windows, Servers, Help Desk Support, Windows Server, Laptops, Hardware, Operating Systems, Printers

Education
CUNY New York City College of Technology
Associate in Applied Science, Computer Information Systems

Per Scholas
A+ and Network+

Experience
Commercial Protection Services   May 2015 - Present
Advantage Point Technologies  August 2013 - Present
Peak Systems, Inc.   July 2010 - Present
Aerotek  October 2008 - Present
Peak Systems, Inc.   July 2010 - Present
Simmons Bedding Company  March 2014 - February 2015
The Coca-Cola Company  April 2006 - August 2010
Manpower  April 2009 - April 2010
National Bevpak a division of Shasta Beverages, Inc, a National Beverage Company   July 2008 - July 2008

Skills
Software Documentation, Troubleshooting, Computer Hardware, Quality Assurance, Customer Service, Software Installation, Access, Training, Hardware, Microsoft Word, Team Leadership, Microsoft Excel, System Administration, Windows, Operating Systems, Leadership, Windows 7, Router Configuration, PowerPoint, Inventory Management, Microsoft Office, Customer Relations, Documentation, Word, Excel, Networking, Outlook, Software Troubleshooting

Education
California State University-East Bay   2012 — 2014
Bachelor of Science (B.S.), Computer and Information Sciences, General & Computer Engineering, Junior

Heald College   2009 — 2012
Associate of Arts, Network Systems Administration, College Freshman and Sophomore

Chabot College   2003 — 2008
General Education

Experience
Peak Systems, Inc.   March 2015 - Present
Peak Systems, Inc.   September 2007 - March 2015

Skills
Vendor Management, Contract Recruitment, System Deployment, CRM, Help Desk Support, Windows Server, Dell Computers, Customer Service, Computer Hardware, VMware, Data Center, Management, Software Documentation, SharePoint, Network Administration, Operating Systems, Cloud Computing, Lotus Notes, Recruiting, Desktop Computers, Blackberry, Wireless Networking, Microsoft Exchange, Outlook, Microsoft Office, IT Service Management, Project Management, Technical Recruiting, Network Security, Resource Management, HP, Systems Analysis, IT Operations

Education
Farmingdale State College   2004 — 2006
Bachelor of Science, Computer Science/Information Systems

Briarcliffe College   2001 — 2003
Associates, Computer Information Systems

Experience
Micro Center  2010 - 2010
Peak Systems, Inc.   April 2009 - June 2009

Skills
Windows 7, Laptops, Access, XP, Microsoft Office, Software Installation, Customer Service, Microsoft Word, Microsoft Excel, HTML, Outlook, Windows XP, Team Leadership, Troubleshooting, Event Planning, Nonprofits, Testing, Public Speaking, Research, PowerPoint, Computer Hardware

Education
Messiah College

Experience
TIAA-CREF  December 2013 - Present
DayLove, Inc.   August 2007 - Present
Peak Systems, Inc.   August 2013 - November 2013
CoreLogic  October 2012 - February 2013
Charlotte School of Law  September 2012 - September 2012
Staples  October 2011 - August 2012
Bank of America  May 2010 - November 2011
Citi  June 2011 - August 2011
Providence Home Healthcare   October 2009 - November 2010
Peak Systems  October 2008 - November 2008

Skills
Linux, Microsoft Office, Operating Systems, Windows, XP, Deployment, Computer Hardware, Troubleshooting, Software Installation, System Administration, Active Directory, Unix, Hardware, Network Administration, SQL, Desktop Support, Data Center, Virtualization, MySQL, Visual Basic, TCP/IP, DNS, Access, Technical Support, Help Desk Support, Networking, Windows 7, Desktop Computers, Laptops, DHCP, Windows XP, Databases, Security, Printers, Routers, Windows Server, VMware, System Deployment, Servers, HP, SharePoint, Software Documentation, Wireless Networking, Information Technology, Microsoft Technologies, Computer Security, Customer Service, Management

Education
DeVry University   2002 — 2002

Technical Career Institutes   1995 — 1997
AOS

Experience
Peak Systems, Inc.   March 2014 - Present
FieldSolutions, Inc   July 2009 - March 2014
Dell Global Services   March 2007 - July 2009
Harte-Hanks Direct Marketing  2003 - 2007

Skills
Vendor Management, Account Management, Process Improvement, Project Management, Program Management, Vice Presidents, Leadership Development, Team Building, Team Leadership, Directors, Customer Service, CRM, Solution Selling, Cross-functional Team..., SaaS, Management, Strategy, Outsourcing, Cloud Computing, Business Development, Start-ups, Leadership

Education
Harding University   1998 — 2003

Belton High School

Experience
J.P. Morgan   July 2012 - Present
Franklin County Department of Jobs and Family Services (FCDJFS   September 2011 - July 2012
The Garden City Group, Inc.   August 2010 - August 2011
Peak Systems, Inc.   August 2009 - July 2010
The Dermot Company, Inc  March 2003 - October 2008

Skills
Computer Hardware, Windows 7, Networking, Security, Microsoft Office, Customer Service, Printers, Routers, Software Installation, Switches, Technical Support, Windows

Education
Franklin University   2014 — 2016
Bachelor's Degree, Computer Science

Lehman College   2003 — 2006
Diploma, Computer Information Systems and Computer Science; Computer Science

High School of Transit Technology   1995 — 1999
Computer Science; High School Diploma

Experience
Hyundai Powertech   June 2015 - Present
TIAA-CREF ( contracted by Experis)   December 2014 - March 2015
Dell-Bcbs (Contracted by Peaks Systems Inc.)   September 2013 - August 2014
Peak Systems, Inc.   August 2013 - September 2013

Skills
Laptops, A+ Certified, Printers, Computer Hardware, Windows 7, Hardware, Dell Computers, Software Installation, XP, Norton Ghost, Troubleshooting, Computer Repair, Workstations, Motherboards, HP, CompTIA A+ Certification, Hardware Installation, CompTIA, PC building, Computer Maintenance, Hardware Support, Desktop Computers, Routers, TCP/IP, Peripherals, Computer Diagnostics, Windows 7 Migration, A, Technical Support, DHCP, Antivirus, Remote Desktop, VPN, Remote Access, System Deployment, Desktop Deployment, Windows XP, Microsoft Office, Networking, Information Technology, Help Desk Support, Customer Service

Education
Middle Georgia State University   2012 — 2017
BSc Information Technology, Software development

Everest college (National Institute of Technology)   2004 — 2006
Two year Diploma, Electronics and Computer Technology, 3.67

Experience
Fountain Technical Consulting & Contracting   October 2008 - Present
Peak Systems, Inc.   January 2008 - Present
JPMorgan Chase  2008 - Present
Core Technology Solutions  September 2007 - Present
Apple Inc.  October 2009 - December 2009
Computer Guy Technical Resource   June 2003 - October 2008
The Computer Merchant  April 2002 - December 2007
Captus Networks  November 2000 - October 2001

Skills
Troubleshooting, Software Installation, Desktop Support, Windows, Customer Relations, Windows 7, XP, Laptops, Computer Hardware, Technical Support, Operating Systems, Help Desk Support, OS X, Windows XP, Network Administration, Active Directory, Customer Service, Networking

Education
MTI College of Business and Technology   1998 — 1998
Diploma, MCSE Prep NT 4.0

National Career Education   1996 — 1997
Diploma, Computer Network Technician

American River College   1989 — 1990

Florida State University   1987 — 1987

Tallahassee Community College   1985 — 1987

Lincoln High School

Experience
Community Regional Medical Center  July 2015 - Present
IT Contractor  January 2010 - July 2015
OnForce  May 2009 - December 2011
Partech International  November 2010 - June 2011
iTek Solutions Inc   June 2010 - August 2010
Peak Systems, Inc.   September 2009 - July 2010
Adecco USA  March 2010 - March 2010
Kforce Technology Staffing  January 2009 - March 2010
Core Technology Solutions  September 2009 - December 2009
MSDS- Mechanical& Structural Design and Software   June 2007 - December 2008

Skills
Windows Server, MS Project, Visio, Biomedical Engineering, Biometrics, Troubleshooting, Networking, Active Directory, Routers, XP, Software Installation, Network Administration, Servers, Windows 7, Windows XP, Technical Support, Computer Hardware, Security

Education
California State University, Fresno   2015 — 2016
Bachelor's Degree, Sociology

Fresno City College   2013 — 2015
75 transfer credit units, Health Services/Allied Health/Health Sciences, General, 3.85

ITT Technical Institute   2006 — 2008
AS, IT- Computer Network Systems

Experience
Red River  April 2015 - Present
Peak Systems, Inc.   May 2014 - Present
United Nations  June 2014 - March 2015
Visiting Nurse Service of New York  April 2013 - October 2013
Transbeam  March 2012 - April 2013
Verigent  February 2012 - March 2012
ProActive Business Solutions  November 2011 - March 2012
TELEHOUSE America  December 2010 - November 2011
Verigent  June 2010 - November 2010
IBEW  November 2006 - December 2009

Skills
Cisco Technologies, Data Center, VoIP, Networking, Troubleshooting, IP, Network Design, MPLS, WAN, Network Engineering, Wireless, Ethernet, Security, Telecommunications, Network Administration, Managed Services, Network Security, Servers, Cisco IOS, OSPF, Windows Server, Fiber Optics, Juniper, Software Installation, Project Management, BGP, Telephony, VMware, SIP, Cabling, Testing, Active Directory, VPN, TCP/IP, Windows 7, Operating Systems, Disaster Recovery, Windows, Computer Hardware, CCNP, LAN-WAN, Wireless Networking, Routing, T1, HP, Visio, DSL, CCNP Certified, CCDP, Juniper Technologies

Education
ACS   2010 — 2010
CCNP, Cisco

Community College of Aurora   2005 — 2010

PC Tech   2009 — 2009
Certifications, A+, MCP, Linux, Unix

Experience
Peak Systems, Inc.   June 2015 - Present
Missionary Church of Christ I.M.   October 2010 - Present
CompuCom  February 2014 - May 2015
Digital Workgroup   October 2010 - February 2014
CompuCom  June 2007 - October 2010
CompuCom  2006 - 2007
Pfizer  2003 - 2006

Skills
Project Management, Management, Service Delivery, Project Coordination, ITIL, Networking, Troubleshooting, System Administration, Technical Support, IT Service Management, Software Documentation, IT Operations, IT Management, Active Directory, Windows 7, Disaster Recovery, Data Center

Education
Caribbean Technical Institute   2000 — 2002
Computer Installation and Repair Technology/Technician

American University of Puerto Rico   1996 — 2000
Business Administration and Management, General

Experience
Peak Systems, Inc.   2008 - December 2014
PepsiCo  2012 - 2014
Miami Neurosurgical Center   2002 - 2009
HardSoft Solutions   1999 - 2001

Skills
Active Directory, Business Strategy, Customer Service, Computer Hardware, Hardware Support, HTML, DNS, Linux, Management, Marketing, Marketing Strategy, Microsoft Excel, Microsoft Exchange, Microsoft Office, Microsoft SQL Server, Network Administration, New Business Development, Project Management, Reliability, SQL, Servers, Spanish, Strategic Planning, System Administration, Team Leadership, Troubleshooting, VMware, Windows 7, Windows Server, Windows XP, XP

Education
Florida International University   2004 — 2008

Miami Dade College   2002 — 2004

Experience
Baylor Scott & White Health  September 2015 - Present
Peak Systems, Inc.   April 2015 - September 2015
RL Canning at Honeywell Aerospace   September 2010 - December 2014
Peak Systems at Hewlett Packard   November 2009 - June 2010
Hewlett-Packard  April 2004 - September 2008
The Computer Merchant  August 2002 - March 2004
Chase  December 1997 - June 2002

Skills
Technical Leadership, IT Service Delivery, IT Infrastructure..., Project Management, Project Coordination, Project Delivery, Program Management, ITIL v3 Foundations..., Vendor Management, Desktop Support..., Networking, Coaching, IT Service Management, Disaster Recovery, Technical Support, Servers, Wireless Networking, IT Management, Service Delivery, Requirements Analysis, Change Management, Operational Risk..., Troubleshooting, BMC Remedy, Success Driven, Motivational Speaking, Business Analysis, Network Design, Team Building, Windows, Computer Hardware, System Administration, Desktop Computers, Systems Analysis, Microsoft Technologies, Security, Help Desk Support, Information Technology, Hardware, Switches, Operating Systems, IT Operations, Software Installation, System Deployment, HP, Testing, Data Center, Process Improvement

Education
Mesa Community College
Project Management

Executrain of Phoenix
A+ and Network + Core Technologies, Win2K MCP, Computer Technology/Computer Systems Technology

Mesa Mountain View
Scholastic High School Diploma

Experience
Colorado Timberline  January 2012 - Present
Peak Systems, Inc.   2010 - Present
NETVIEW, INC.   August 2009 - Present
K-Force Vanguard  2005 - 2011

Education
Indiana University-Purdue University at Indianapolis   2003 — 2005
BSCE, Computer Engineering

Community College of Aurora   2001 — 2002
N/A, Computer Science

Experience
Department of Veterans Affairs  April 2013 - Present
Peak Systems, Inc.   January 2010 - November 2012
US Army  August 2004 - November 2009

Skills
Network Security, Physical Security, Security Management, Security, Troubleshooting, Army, Security Operations, Force Protection, Emergency Management, Windows OS, PKI, Encryptions, Bilingual, LAN-WAN, Customer Service, IA^2, Business Continuity..., Vulnerability Scanning, Network Monitoring Tools, Backtrack, Forensic Data Carving, Server Integration, Virtual Machines, Cisco Switches, Active Directory, Network Administration, Technical Support, Computer Security, Networking, Cisco Technologies

Education
Colorado Technical University   2010 — 2014
Master's Degree, Information Assurance & Security Management

Experience
Peak Systems, Inc.   June 2011 - Present
Habitant Building Supplies   2009 - 2010
Charter Communications  2003 - 2005
ADT Fire & Security (formerly Edison Security)   2001 - 2003
Edison Security (formerly Westec Security)   1998 - 2001
Westec Security  1990 - 1998
Westec Security  1980 - 1990

Education
BPACE   2010 — 2011
Computer Science

Golden West College
POST dispatcher course, Adm of Justice

Rio Hondo College
POST dispatcher course, Adm of Justice

Experience
Peak Systems, Inc.   January 2015 - Present
Smartsource inc  July 2009 - Present
Sarasota Vinyard   May 2008 - March 2014

Skills
Technical Support, Operating Systems, CCNA, Linux, Computer Security, Microsoft Certified..., Cabling, Information Technology, Wine, Computer Maintenance, WiFi, Optical Fiber, POS, Beer, Customer Service, Microsoft Office

Education
Eckerd College   2003 — 2006
B.A, Management, Business, Mis

St. Petersburg College   1999 — 2002
A.S, Computers, Networking

Experience
Grindhouse Pictures   April 2015 - Present
WARP DRIVE MEDIA LTD   April 2015 - Present
Verizon Enterprise Solutions  December 2014 - Present
Acosta Sales & Marketing  December 2014 - Present
Pomeroy  December 2014 - Present
Big Orange Media Productions  March 2012 - Present
Non Exclusive Contracts w/ Multiple Agencies   1998 - Present
Peak Systems, Inc.   March 2014 - December 2014
IMA financial   November 2012 - October 2013
Panasonic  July 2008 - December 2012

Skills
Entertainment, Microsoft Office, Social Networking, Photoshop, Social Media, Troubleshooting, Customer Service, Windows, Wireless Networking, Film, Computer Hardware, Sound, Networking, Management, Marketing, Testing, Citrix, Lotus Notes, Security, Servers, Technical Support, System Deployment, SharePoint, Team Leadership, Help Desk Support, Software Installation, Team Building, Telecommunications, Disaster Recovery, Hardware, Network Administration, ITIL, Windows Server, Salesforce.com, System Administration, Microsoft Exchange, Windows 7, Software Documentation, Routers, SAN, VMware, LAN-WAN

Education
Colorado Technical University   2000 — 2002
Associate of Science (A.S.), Applied Sciences and Business, 3.5

Northland Career Center   1997 — 2001
2 year diploma, Business and Computers, 4.0

North Kansas City High School   1996 — 1999

Experience
Virginia Baptist Hospital  August 2015 - Present
National D-Day Memorial Foundation   February 2010 - September 2015
Peak Systems, Inc.   October 2006 - June 2010
AREVA NP  June 2008 - November 2008
Cox Communications  August 2005 - June 2006
CompUSA  September 1996 - January 2002

Skills
Customer Satisfaction, Technical Support, Ability to provide..., •Product procurement..., Training, Microsoft desktop..., Windows operating..., Software Installation, Excellent customer..., Troubleshooting, Mac / Apple OS..., •Networking..., •Data and..., •Internet and..., LAN & WAN design and..., HTML & XHTML, Network design and..., Network analysis and..., Networking, Process Improvement, Customer Service, Sales, Hardware, Access, Human Resources, System Administration

Education
Lynchburg College   2013 — 2016
Master of Education (MEd), Clinical Mental Health Counseling

Randolph-Macon Woman's College   2009 — 2012
Bachelor's degree, Sociology

Central Virginia Community College   2007 — 2009
Associate in Applied Sciences (A.A.S.), Computer Networking, 3.88

Experience
Doctors Care Clinic   January 2012 - Present
Rainbow Serenity   June 2011 - Present
Peak Systems, Inc.   December 2010 - May 2011

Education
Kaplan College-Hammond   2010 — 2012
Associate's degree, Medical/Clinical Assistant, 3.64

Experience
PepsiCo  May 1994 - Present
Peak Systems, Inc.   December 1992 - December 1993
RJR Nabisco Inc  December 1969 - January 1991

Education
San Leandro Hight School   1961 — 1964
High School Diploma, Business

Chabot College

Experience
MD Anderson Cancer Center  May 2015 - Present
Freelance  January 2003 - Present
GuideIT  October 2014 - January 2015
eBryIT, Inc.   June 2014 - September 2014
Peak Systems, Inc.   May 2014 - August 2014
Advantage Sales & Marketing  October 2012 - January 2014
Toys R Us  April 2010 - May 2012
Thomas Computer Shack   June 2006 - August 2008

Skills
Networking, Windows Server, Computer Hardware, Microsoft Office, Servers, Operating Systems, Windows 7, Customer Service, Network Security, Troubleshooting, Software Installation, System Deployment, Information Technology, Laptops, Windows, HP, System Administration, Software Documentation, Leadership, Technical Support, Windows XP, Hardware, Data Migration, Microsoft Word, Citrix XenApp, VMware, Citrix

Education
University of Houston   2011 — 2014

Kingsborough Community College
Associate of Science (AS), Biotechnology

Experience
Peak Systems, Inc.   2010 - Present

Education
Monmouth University   2008 — 2012
Bachelor's degree, Computer Software Engineering

Experience
Innfinity Systems   January 2014 - January 2015
Peak Systems, Inc.   January 2012 - November 2013
UBS  August 2013 - August 2013
PhotoBin.com  August 2012 - February 2013
Cinépolis  November 2011 - August 2012
Disability Insurance Services  April 2010 - March 2012

Skills
Active Directory, Troubleshooting, Windows Server, Network Administration, Cisco Technologies, VMware, Servers, System Administration, Windows 7, Microsoft Exchange, Network Security, Security, Windows, Computer Hardware, DNS, Microsoft SQL Server, SQL

Education
San Diego Miramar College   2013 — 2016
Computer Science

MiraCosta College   2012 — 2016
Computer Science

Coleman University   2009 — 2011
Certificate in Computer Networking, Computer Networks

Experience
Interface Computer Communications  April 2014 - Present
SmartSource Technical Staffing  2013 - Present
Peak Systems, Inc.   March 2004 - September 2006
Key Systems Consulting, Inc.   March 2002 - August 2004

Skills
Windows 7, Technical Support, Computer Hardware, Networking, Windows XP, Software Installation, Troubleshooting, Windows Vista, Hardware

Education
Ace Computer Training Center   2007 — 2008

Micropower Career Institute   2000 — 2001