Permanent General
Address: 12735 Morris Rd #200, Alpharetta, GA 30004Category: : Website: Phone: Place name: : : : : : Hours: Website: http://www.pgac.com/ Category: Corporate office Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business?Add missing informationAdd phone number Unable to add this file. Please check that it is a valid photo. Add business hours Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Permanent General Posting publicly on the Web Write a review Reviews 2 Google reviews
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Permanent General Employees
Asurion January 2014 - January 2015
CSC April 2014 - April 2014
Permanent General November 2007 - January 2014
Permanent General March 2007 - October 2007
Comdata November 2006 - January 2007
Sprint PCS November 2001 - June 2005
Skills
Claim, Claims Management, Underwriting, Casualty, Access, Commercial Insurance, Sales, Process Improvement, Analysis, Commercial Lines, Property, Legal Liability, Training, PeopleSoft, Risk Management, Team Building, Troubleshooting, Management, Administration, Microsoft Word, Microsoft Excel, Microsoft Office, Life Insurance, Customer Retention, Casualty Insurance, Customer Service, Property & Casualty...
Education
Strayer University Nashville, Tn 2011 — 2014
Still going, Computer and Information Sciences and Support Services
Hillsboro High School 1978 — 1981
High School, General Studies
Firehouse Hockey April 2015 - Present
Asurion March 2014 - Present
Penalty Box Radio February 2012 - Present
IBEX Global October 2011 - March 2014
Rutherford County Fire Department December 2004 - 2014
Permanent General March 2010 - April 2011
Verizon Wireless January 2006 - September 2008
Skills
Customer Service, Teamwork, Leadership, Call Center, Radio Broadcasting
Education
Strayer University 2008 — 2008
Business, N/A
Middle Tennessee State University 2002 — 2006
N/A
JPW Industries August 2012 - Present
Lyft October 2014 - Present
Arriva Medical March 2012 - August 2012
AmMed Direct March 2008 - March 2012
Permanent General February 2003 - March 2008
Private Business Inc. January 2001 - January 2003
Primus Automotive/Ford Motor Credit Corp. November 1996 - January 2001
Skills
Call Center, Predictive Dialers, Managerial Experience, AS400, Microsoft Office, Outstanding Customer..., Collections, Insurance, Workforce Management, IVR, Avaya, Nortel, Operations Management, Reporting & Analysis, Management, Call Centers, Customer Service, Customer Experience, Sales, Customer Satisfaction, Customer Retention, Process Improvement, Team Leadership, Process Scheduler, HIPAA, Cisco Call Manager, Team Building, Sales Management, Account Management
Education
Lambuth University 1991 — 1993
BA, Mass Communications
Martin Methodist College 1989 — 1991
AA, Business
John Overton High School 1985 — 1989
HiTouch Business Services July 2012 - Present
Permanent General 2007 - 2012
Skills
Bilingual-English/Spanis..., Computer Processing -..., Telephone & Email..., Photo Ilusion, Microsoft Excel, Microsoft Office, Team Leadership, Negotiation, Management, Interpretation, Insurance, Access, Business Analysis, Call Centers, Customer Service, Sales, Strategic Planning
Education
Michigan State University
Telecommunications
Wayne State University
Telecommunications
Oasis Community Education
Computer Processing
Grab the Gold, Inc. April 2015 - Present
Wyndham Vacation Ownership November 2014 - March 2015
Wyndham Vacation Ownership October 2013 - April 2014
Marriott Vacations Worldwide Corporation April 2013 - October 2013
AutoZone June 2012 - April 2013
Language Line Services February 2012 - April 2012
Permanent General March 2011 - August 2011
AutoZone July 2010 - December 2010
US Army April 2004 - October 2010
Skills
Bilingual-Spanish, Customer Service, Military, Supervisory Skills, Access, Microsoft Office, Accounts Receivable, Accounting, Sales, Teamwork, Logistics, Invoicing, Microsoft Excel, Call Centers, Retail, Networking, Insurance, Finance, Leadership, Public Speaking, Training, Inventory Management, Customer Satisfaction, Security Clearance, Data Entry, Operations Management, Time Management, Analysis, Team Building, Administration, Outlook, Spanish, PowerPoint, Payroll, Microsoft Word, Office Administration, Telephone Skills, Risk Management, Human Resources, Inventory Control, Employee Relations, Employee Training, Office Management
Education
American Military University 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Police Science
ITT Technical Institute-Indianapolis 2014 — 2015
Associates Degree, Criminology and Forensic Technology
Healthcare Technology Ventures 2006 - Present
SmileCareClub 2015 - Present
emids 2014 - 2015
Abe's Garden 2013 - 2015
Simplex Healthcare 2010 - 2013
Optum 2006 - 2010
Permanent General 2005 - 2006
Investment Scorecard 2000 - 2005
INVEST Financial Services 1997 - 2000
First American National Bank 1992 - 1997
Skills
Process Improvement, Business Intelligence, Business Analysis, SDLC, Disaster Recovery, Executive Level..., Leadership, Project Management, Management, Vendor Management, Security, IT Strategy, IT Management, Software Documentation, Healthcare Information..., Agile Methodologies, Telecommunications, Cloud Computing, Requirements Analysis, Team Building, Networking, Strategic Planning, Program Management, Software Project..., Integration, Software Development, Data Center, Databases, Enterprise Architecture, Systems Analysis, Data Warehousing, Database Design, Information Technology, Scrum, HIPAA, Project Portfolio..., Data Modeling, System Administration, Agile Project Management
Education
Waverly Central High School 1973 — 1977
Lakeview Elementary 1965 — 1973
St. Andrews Kindergarten 1964 — 1965
Abbey of Gethsemani
Andersonville Theological Seminary
ThM, Theology
Georgia Institute of Technology
Nuclear Engineering
Middle Tennessee State University
BS, Mathematics / Computer Science
United States Naval Academy
Systems Engineering
University of Notre Dame - Mendoza College of Business
Advanced Intercultural Management
The General ® July 2014 - Present
The General ® March 2014 - July 2014
Alfa Insurance September 2012 - January 2014
Permanent General April 2010 - August 2012
State Farm Insurance January 2007 - December 2009
State Farm Insurance August 2005 - January 2007
Murfreesboro City Schools March 2003 - August 2005
Skills
•Proficient in..., •Knowledgeable..., •Understands the..., •Conflict resolution..., •Analysis and..., •Obtained Property and..., Claim, Casualty, Access, Insurance, Outlook, Liability, Accident, Risk Management, Customer Service, Property & Casualty..., Training, Leadership, Subrogation, Analysis, Management
Education
Middle Tennessee State University 2002 — 2005
Bachelors, Business Administration
Enovate Medical February 2014 - Present
Permanent General Companies September 1998 - July 2013
Permanent General Companies September 1998 - July 2013
Permanent General September 1998 - July 2013
Permanent General January 1998 - July 2013
Permenant General Companies, Inc. 1998 - July 2013
Permanent General Assuarnce 1998 - July 2013
SQL Security September 1998 - June 2013
Perrigo of Tennessee November 1996 - September 1998
IKON July 1995 - November 1996
Skills
Computer Hardware, SQL, Servers, Active Directory, DNS, Microsoft Exchange, DHCP, VMware ESX, Data Center, TCP/IP, Microsoft SQL Server, Blackberry Enterprise..., Technical Support, Networking, Databases, Software Installation, Access, Windows, Cluster, Testing, High Availability, Disaster Recovery, IBM iSeries, Lotus Notes, Insurance, DB2, Visio, Software Documentation
Education
University of Alabama in Huntsville 1982 — 1987
BS, Management Information Systems
University of Alabama Huntsville - University of Alabama 1981 — 1987
Bachelor of Science; B.A, Management Information Systems
Acceptance Insurance August 2015 - Present
Acceptance Insurance December 2006 - Present
Permanent General January 2004 - December 2006
Tolson & Associates January 2000 - January 2004
Marshall, Dennehey, Warner, Coleman & Goggin 1997 - 2000
LaBrum and Doak June 1991 - June 1997
Skills
Appeals, Courts, Claim, Trials, Underwriting, Policy, Litigation Management, Analysis, Liability, Claims Management, Subrogation, Training, Legal Liability, Insurance, Professional Liability, Litigation, Insurance Law, Property & Casualty..., Casualty, Workers Compensation, Claim Investigation, Commercial Lines, Liability Analysis, Property, Risk Management, Property Damage, Casualty Insurance
Education
Rutgers University School of Law - Camden 1989 — 1992
JD
Texas State University-San Marcos 1982 — 1986
BA, German
Professional Community Management of California, Inc. February 2013 - Present
Metagenics, Inc August 2007 - July 2012
United PanAm Financial Corporation January 2006 - August 2007
WFS Financial November 2000 - December 2005
Permanent General April 1995 - November 2000
Skills
Employee Relations, Organizational..., Recruiting, Coaching, Leadership Development, Onboarding, Human Resources, Benefits Administration, Employee Engagement, Talent Acquisition, HRIS, Employee Benefits, Team Building, Performance Management, Management, Personnel Management, Training, Talent Management
Education
Chapman University 2000 — 2005
MS, Human Resources
University of Missouri-Columbia 1981 — 1985
Bachelor of Journalism, Advertising
First National Capital Corporation February 2013 - Present
Orkin Pest Control January 2011 - February 2013
Terminix March 2009 - January 2011
Probind Insurance, LLC August 2006 - March 2009
Nationwide Insurance May 2005 - July 2006
Permanent General January 1995 - May 2005
Skills
Management, Leadership, Account Management, Team Building, Cold Calling, Strategic Planning, Sales, Sales Operations, Insurance, Salesforce.com, Direct Sales, Sales Management, New Business Development, Contract Negotiation, Customer Satisfaction, Customer Service, Market Research, Access, Microsoft Excel, Training, Hiring, PowerPoint, Event Planning, Budgets, QuickBooks, Business Analysis, Risk Management, Financial Analysis, Accounting, Mas 90, Social Media, Kronos, Event Management, Advertising, Business Planning, Logistics, Lotus Notes, Google Analytics, Administration, Adobe Acrobat, Blogging, YouTube, Google Earth, Google Apps, Excel, Customer Relations, Problem Solving, Interviewing, Yahoo, Private Equity
Education
University of Arizona
Finance
University of Phoenix
B.S., Accounting
Alliance United Insurance Company September 2014 - Present
Permanent General September 2011 - July 2014
Farmers Insurance Exchange July 2010 - December 2010
Sentry Insurance September 2009 - June 2010
Sentry Insurance Company August 2006 - September 2008
Western Wats January 2004 - July 2004
CSI February 2003 - June 2003
Skills
Liability, Claim, Insurance, Customer Service, Commercial Insurance, General Insurance, Legal Liability, Casualty Insurance, Claims Management
Education
University of Sussex 2008 — 2009
Master's of Arts, International Relations
Brigham Young University - Idaho 2003 — 2006
B.S. Degree, History and
Thomas Jefferson Senior High School
High School Diploma
The General ® August 2015 - Present
Permanent General March 2005 - Present
PDA Property Damage Appraisers 2000 - 2005
First Acceptance Corporation 1995 - 2000
Skills
Property & Casualty..., Property Claims, Claim, Property Damage, Claims Management
Education
Middle Tennessee State University 1983 — 1988
Aramark December 2013 - Present
Viacom June 2011 - November 2013
Matthew Walker Health Center July 2010 - June 2011
Educational Services of America January 2008 - July 2009
Permanent General August 2005 - October 2007
XO Communications September 2001 - August 2004
Nortel Networks January 1995 - August 2001
Skills
Great Plains Software, Sage, MIP, SAP, SAP Implementation, Oracle, JDE Enterprise One, Procure-to-Pay, Corporate Card, Bank Reconciliation, Accounts Payable, Account Management, Corporate Tax, Monthly Close Process, Petty Cash, Disbursement, Contract Management, Office 2010, Access, Account Reconciliation, Accounting, Customer Service, Financial Analysis, Management, Microsoft Excel, Microsoft Office, Payroll, General Ledger, Leadership, Microsoft Word, Process Improvement, Invoicing, Team Building, Time Management, Journal Entries, PowerPoint, Marketing, Sarbanes-Oxley Act, Outlook, Financial Statements, Event Planning, Social Networking, Financial Reporting
Education
Belmont University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Austin Peay State University 1991 — 1993
Associate's degree, Accounting
Electronic Merchant Systems November 2013 - Present
Insured Street June 2013 - Present
Mary Kay Inc. February 2013 - Present
Permanent General 2009 - 2013
Apple July 2009 - December 2010
Progressive Insurance January 2008 - January 2010
Walt Disney World May 2004 - December 2004
Skills
Interpersonal Skill, Property & Casualty..., Sales, Training, Office Administration, Computer Proficiency, Customer Service, Customer Retention, Communication, Wireless, Organizational..., Work Well Independently, Call Centers, Customer Experience, Data Entry, Direct Sales, Building Relationships
Education
The University of Akron
Permanent General 2004 - Present
Skills
P&C License, Team Management, Casualty, Insurance, General Insurance, Claim, Property & Casualty..., Liability, Casualty Insurance, Customer Service, Call Centers, Training, Team Building
Education
Belmont University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Permanent General February 2005 - Present
Progressive Insurance March 2002 - February 2007
Nationwide Insurance March 1993 - March 2002
Skills
Estimating, Negotiation, Appraising, Customer Satisfaction, Accident Investigation
Education
University of South Carolina-Columbia 1989 — 1991
Bachelor of Business Administration (B.B.A.), Insurance
College of Charleston 1986 — 1989
Asurion February 2015 - Present
Black Box Network Services December 2012 - January 2015
Permanent General October 2011 - November 2012
Austin Peay State University November 2009 - May 2011
US Army November 2001 - May 2009
Skills
Customer Service, Data Entry, Office Administration, Information Processing, Government, PowerPoint, Microsoft Office, Research, Microsoft Word, Microsoft Excel, Outlook, Leadership, Access, Leadership Development, Insurance, Public Speaking, Team Building, Inventory Management, Team Leadership, Military, Training, Management, Program Management, Telecommunications, Project Management
Education
Austin Peay State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
United States Army Ordnance 2001 — 2002
Avionic Communications Equipment Repairer, Technical and Scientific Communication
Crawford amd Company February 2014 - Present
Permanent General May 2006 - November 2013
PERMANENT GENERAL ASSURANCE CORP May 2006 - November 2013
Permanent General May 2006 - May 2007
THE HARTFORD/OMNI INSURANCE GROUP April 1999 - May 2006
ATLANTA CASUALTY INSURANCE COMPANY June 1993 - April 1999
WILLIAM N. ROBBINS, P.C April 1987 - June 1993
TEMPORARY INSURANCE PERSONNEL December 1986 - April 1987
TRAVELERS INSURANCE COMPANY October 1985 - December 1986
LINCOLN NATIONAL INSURANCE COMPANY October 1982 - October 1985
Skills
Training, Quality Auditing, Claim, Public Liability, Property Damage, Accident, Insurance, Legal Liability, Health Insurance, Personal Injury, Claims Management, Subrogation, Claim Investigation, Liability, Liability Analysis, Property, Property, Civil Litigation, Commercial Insurance, Commercial Litigation, Litigation
Education
Georgia Perimeter College 1977 — 1979
Admin of Justice- Pre Law, 3.78
Georgia State Univirsity 1976 — 1977
Pre-Law Studies
Fisk University 1975 — 1976
Administration of Justice Pre-Law
Permanent General Claims SupervisorPermanent GeneralJuly 2014 - Present
Permanent General Assurance Corp. 2001 - Present
Permanent General February 2000 - Present
Permanent General 2000 - 2010
Permanent General 2000 - 2009
Permanent General 2000 - 2006
Permanent General 2000 - 2006
Padilla Insurance 1997 - 2000
Infinity Insurance 1997 - 2000
Education
Huntingdon College 1989 — 1993
Berkley Asset Protection Underwriting Managers, LLC January 2011 - Present
Jewelers Mutual Insurance Company October 2006 - December 2010
Sentry Insurance 2003 - 2006
Permanent General 2000 - 2003
Allstate 1999 - 2000
Skills
Negotiation, Strategy, Qualifying Prospects, Business Planning, Leadership, Selling, Insurance, Sales Management, Marketing Strategy, Strategic Planning, Team Building, Marketing, Property & Casualty..., Sales Operations, New Business Development, Process Improvement, Team Leadership, Product Development, Marketing Communications, Business Strategy, Contract Negotiation, Management, Budgets, Account Management, B2B, Business Analysis, CRM, Casualty, Coaching, Commercial Insurance, Competitive Analysis, Customer Satisfaction, Commercial Lines, Direct Sales, Customer Service, Inland Marine, General Insurance, Operations Management, Pricing, Product Marketing, Professional Liability, Risk Management, Sales, Sales Process, Salesforce.com, Umbrella Insurance, Underwriting, Training, Vendor Management, Casualty Insurance
Education
John Carroll University 2001 — 2004
MBA
The University of Akron 1997 — 2000
BS, Marketing and Sales Management
The General® January 2014 - Present
Permanent General January 2011 - January 2014
The General® January 2010 - January 2011
The General® December 2008 - January 2010
Nationwide Insurance August 2006 - May 2008
Skills
Property & Casualty..., General Insurance, Insurance, Underwriting, Claim, Liability, Claims Management, Commercial Insurance, Casualty, Customer Service, Call Centers, Legal Liability, Professional Liability, Workers Compensation, Commercial Lines, Umbrella Insurance, Casualty Insurance, Claim Investigation, Team Building, Process Improvement, Sales, Life Insurance, Health Insurance, Microsoft Office, Quality Assurance, Finance, Leadership, Business Analysis, Training, Risk Management, Employee Benefits
Education
California Southern University 2013 — 2014
MBA, Finance, General, 4.0
Northwest Nazarene University 2007 — 2011
Master of Divinity (MDiv), Christian Studies, 3.9
Trevecca Nazarene University 2006 — 2007
MA in Theology, Theology, 3.8
Trevecca Nazarene University 2002 — 2007
Bachelor of Arts (B.A.), Religion/Religious Studies, 3.7
Hendersonville High
ICON plc October 2013 - Present
Rutherford County Chamber of Commerce August 2012 - December 2012
Manheim Auctions May 2006 - April 2012
Manheim May 2006 - November 2010
NowPlayingNashville.com 2010 - 2010
Kroll October 2005 - December 2005
Permanent General November 2002 - October 2005
Permanent General November 2002 - October 2005
Skills
Coaching, Leadership, Performance Management, Access, Training, Employee Relations, Insurance, Customer Service, Process Improvement, Team Building, Leadership Development, Sales, Human Resources, Benefits Administration, Budget, Operations Management, Microsoft Excel, Strategic Planning, Management, Team Leadership, Customer Satisfaction, Budgets, Program Management, Quality Assurance, Logistics, Time Management, Continuous Improvement, Strategy, Customer Retention, New Business Development, Employee Training, Organizational..., Recruiting
Education
Middle Tennessee State University 2007 — 2011
Bachelor's of Science, Organizational Communication
Staffinders, Inc. September 2014 - March 2015
National General Insurance January 2012 - November 2013
Permanent General October 2005 - November 2011
Enterprise Rent-A-Car October 2000 - September 2004
international total services Inc. February 1999 - April 2000
time machine group 1990 - 1997
time machine group 1990 - 1997
Skills
Sales, Insurance, Sales Management, Account Management, Team Building, New Business Development, Property & Casualty..., Negotiation, Management, Recruiting, Talent Acquisition
Education
University of Phoenix 2011 — 2012
Business Administration/Project Management, A
Bowling Green State University 1993 — 1996
Criminal Justice
Permanent General investigate new claims/liability and coverage, gather injury and treatement info, medicals, evaluate injury claim and settle. obtain property damage info & request estimate/photos, settle property damage claims.Mortgage Loan Servicing/Secondary Market SpecialistFirst Federal Savings BankJanuary 1989 - March 1995
Skills
Customer Service..., Mortgage Loan Servicing, Auto Insurance..., Auto Liability Injury..., Property & Casualty..., Claim, Claim Investigation, Claims Resolution, Call Center, Property Damage, Settlement, Insurance Law, Finance, Underwriting, Mortgage Lending, Liability Analysis, Auto, Auto bodily injury...
Education
Chattanooga State Community College
RIVERSIDE HIGH
Permanent General December 2011 - Present
Direct General Insurance July 2010 - November 2011
Nationwide Insurance May 2007 - July 2010
Skills
Personal Injury, Claim, Injury
Education
The University of Memphis 2004 — 2005
Public Administration
Tougaloo College 1998 — 2002
Bachelor of Arts (B.A.), Political Science and Government
OnQ Operating Company November 2013 - Present
Permanent General 2009 - 2014
Orion HealthCorp, Inc. September 2012 - October 2013
The Coker Group 2010 - 2012
Getmembers.com 2010 - 2010
21st Century Insurance 2007 - 2009
Community Health Network 2002 - 2007
Kelly Services 2000 - 2002
Skills
Marketing Communications, Marketing, Event Planning, Direct Marketing, Editing, Lead Generation, Management, Event Management, Sales, Leadership, PowerPoint, Email Marketing, InDesign, Graphic Design, Writing, Internal Communications, Photoshop, Microsoft Office, Adobe Acrobat, Press Releases, Copywriting, Microsoft Word, Direct Mail, Social Media Marketing, Online Marketing, Budgets, Public Relations, Word, Adobe Creative Suite, Mac, Excel, Copy Editing, Microsoft Excel, Marketing Strategy
Education
Taylor University 1996 — 2000
BA, Communications
SafeAuto Insurance Company April 2013 - Present
Mountain States Insurance Group February 2012 - Present
Oakhaven Partners, Ltd. January 1998 - Present
Permanent General February 2005 - December 2012
Progressive Companies January 1982 - February 2004
Touche, Ross & Co. June 1980 - December 1981
Skills
Insurance, Product Management, Board Level, Claim, Property & Casualty..., Process Improvement, General Insurance, Management, Executive Management, Strategic Planning, Team Building, Business Analysis, Claims Management, Underwriting, Marketing, Start-ups, Leadership
Education
The University of Chicago Booth School of Business 1978 — 1980
MBA, Accounting, Finance
Dickinson College 1975 — 1978
B.A., History, Economics
Keeton Insurance Services April 2002 - Present
Progressive Insurance 1997 - 1999
Permanent General 1994 - 1997
Skills
Property & Casualty..., Sales, Customer Service, Insurance, Commercial Insurance, New Business Development, General Insurance, Finance, Marketing, Underwriting
Education
University of South Alabama
AIG August 2010 - Present
Permanent General June 2007 - February 2010
AVON Products, Inc. April 2003 - March 2007
Kraft Foods June 2001 - January 2003
Education
Northern Illinois University 1995 — 2000
B.S., Business Management (Human Resources)
Permanent General May 2010 - Present
Allstate Insurance September 2008 - June 2009
Travelers Insurance August 2007 - September 2008
Randstad In-House Services February 2007 - May 2007
Cingular Wireless August 2006 - February 2007
Wal-Mart Stores Inc July 2002 - August 2006
American Income Life March 2002 - May 2002
Dell Computer September 2000 - March 2001
Dell Computer September 1999 - September 2000
Skills
Customer Service, Insurance, Claim, Microsoft Office, Microsoft Excel, Sales, Leadership, Liability, Microsoft Word, Negotiation, Outlook, Policy, PowerPoint, Property Damage, Subrogation, Management, Customer Satisfaction, Call Centers, Budgets, Process Improvement, Inventory Management, Software Documentation, Risk Management
Education
Middle Tennessee State University 1993 — 2005
BS, International Relations
Independent agent August 2003 - Present
Stacked Box Community Project July 2013 - October 2013
Permanent General August 2006 - January 2013
GH Bass and Company May 2005 - October 2006
Skills
Business Writing, Arbitration, Volunteer Management, Volunteer Training, Volunteer Recruiting, Retail Sales, Stage Management, Property & Casualty..., Customer Service, General Insurance, Claim, Claims Management, Legal Liability, Subrogation, Risk Management, Professional Liability, Property Damage, Claim Investigation, Call Centers, Nonprofits, Non-profit Volunteer, Stage Lighting, Soundbooth, Underwriting
Education
Cumberland University 2001 — 2006
Bachelor of Fine Arts (BFA)
Permanent General May 2011 - May 2014
Safeco Insurance May 2004 - May 2011
Travelers March 1999 - February 2004
Skills
Casualty, Liability, Property & Casualty..., Claims, Negotiation, Customer Service, Litigation, Microsoft Office, Word, Claim, Legal Liability, Liability Analysis, Property Damage, Insurance, Subrogation, Claim Investigation, Microsoft Word, Casualty Insurance, Claims Management, Commercial Insurance
Education
Union University 1989 — 1994
BSBA, Management/Marketing
University of Phoenix
Bachelor of Science Business Administration
Direct General Auto Insurance August 2014 - Present
National Claims Adjusters, Inc. November 2013 - July 2014
Shelter Insurance February 2009 - October 2013
International Insurance Institute, Inc April 1996 - February 2009
Nashville Claims Association 1998 - 2009
Nashville Claims Association 1998 - 2009
Nashville Claims Association 1998 - 2009
Allstate Insurance 2003 - 2006
Vision Insurance Group May 1998 - July 2001
Permanent General November 1985 - August 1998
Skills
Certified Spin..., Property & Casualty..., Claims Management, Insurance, Casualty, Legal Liability, Claim, Liability, Training
Education
Middle Tennessee State University 1984 — 1986
AICPCU
CPCU, Insurance
Brentwood Academy
Brentwood Academy
Travelers Insurance January 2014 - Present
Liberty Mutual Insurance February 2011 - December 2013
Permanent General October 2006 - February 2011
Sagamore Insurance Company January 1997 - November 2000
Skills
Salesforce.com, Sales, Marketing, Sales Process, Marketing Strategy, Market Analysis, Building Relationships, Lean Thinking, New Business Development, Business Planning, Business Development, Consultative Sales..., Property & Casualty..., Sales Operations, Insurance, Training
Education
Ball State University
B.S. Degree
Jupiter Auto Insurance May 2014 - Present
Permanent General June 2011 - Present
Allstate June 2000 - June 2011
Allstate Insurance Company June 2000 - June 2011
Skills
Claim, Liability, Risk Management, Risk Assessment, Claim Investigation, Claims Handling, Claims Resolution, Claims Investigations, Casualty, Property Damage, Insurance, Legal Principles Claims..., Investigation, Subrogation, Personal Injury, Claims Management, Casualty Insurance
Education
Mountain View High School 1996 — 2009
Diploma, General Studies
Pasadena City College 1999 — 2000
Business Administration and Management, General
Mountain View High School El Monte
General Education
Permanent General July 2012 - Present
J&A integrated thinking March 2008 - December 2011
J&A integrated thinking June 2001 - March 2008
HCA July 1996 - June 2001
Skills
Marketing Strategy, Marketing Communications, Print Production, Advertising, Integrated Marketing, Media Buying, Media Planning, Direct Mail, Copywriting, Interactive Marketing, Social Media Marketing, Social Media
Education
Middle Tennessee State University 1994 — 1996
BA, English
National General Insurance July 2012 - Present
US Department of Homeland Security November 2011 - Present
Cleveland Museum of Natural History May 2011 - April 2012
Farmers Insurance June 2009 - January 2011
Permanent General September 2007 - April 2009
Cleveland City Council January 2006 - May 2007
Damon's Grill May 2004 - November 2006
Ohio City Near West Development Corporation January 2005 - January 2006
Distribution Data Incorporated May 2003 - March 2005
Cleveland Public Library January 2000 - January 2003
Skills
Customer Service, Microsoft Office, Research, Microsoft Excel, PowerPoint, Policy, Data Entry, Administrative..., Community Outreach, Nonprofits, Public Speaking, Access, Data Analysis, Event Planning, Insurance, Leadership, Program Management
Education
Cleveland State University 2003 — 2007
Urban Studies, City Planning
Cleveland State University, Maxine Goodman Levin College of Urban Affairs 2003 — 2007
Bachelor, Urban Studies; City Planning
Other
Past Images, FilmComputer applications
Service Source July 2010 - Present
Permanent General March 2010 - June 2010
The Home Depot January 2009 - March 2010
Assurion September 2009 - December 2009
Crete Carrier Corporation February 2007 - July 2008
University of Nebraska-Lincoln November 2006 - February 2007
Morris Printing Group February 2003 - August 2005
Education
University of Nebraska at Kearney 2002 — 2006
BA, English
Columbus High School 1998 — 2002
Permanent General April 2012 - Present
AIG - 21st Century 2005 - 2010
Skills
Claims Management, Subrogation
Education
Lindenwood University
Cleveland Metroparks June 2014 - Present
Permanent General January 2006 - Present
Skills
Property & Casualty..., Customer Service, Sales, Insurance, General Insurance, Microsoft Excel, Microsoft Word, Handle Confidential..., Call Centers, ImageRight, Event Planning, Newsletter Production, Licensed Property &..., Online Research, Data Entry, Employee Wellness, Therapeutic Recreation, Developmental..., Autism Spectrum..., Horses, Scanners, Database Administration, Electronic Payments, Vendor Relationships, Compliance
Education
Cuyahoga Community College 2014 — 2015
Brecksville Broadview Hts High School 1991 — 1993
Padua Franciscan High School 1989 — 1991
Kemper October 2015 - Present
Hallmark Personal Lines at Hallmark Insurance Company April 2013 - Present
Permanent General August 2010 - May 2013
Skills
Microsoft Excel, Microsoft Word, Visual Basic, C++, Access, Business Analysis, Process Improvement, Insurance, Pricing, SDLC, Product Management, Microsoft Office, SQL, Property & Casualty..., Marketing, Analysis, General Insurance, Data Analysis, Underwriting, Casualty Insurance
Education
Dec. 2009Middle Tennessee State University 2004 — 2009
Bachelor of Science, Mathematics; Actuarial Science, Alumni
Middle Tennessee State University 2004 — 2009
Bachelor of Applied Science (B.A.Sc.), Actuarial Science
HCA June 2015 - Present
OHL February 2008 - June 2015
First Consulting Group December 2005 - February 2008
CSC (First Consulting Group Inc.) 2005 - 2008
Permanent General April 2002 - December 2005
Trane February 1999 - April 2002
Skills
Deferred Compensation, Performance Management, Benefits Administration, HRIS, Employee Benefits, Compensation & Benefit, Employee Relations, Human Resources, Ceridian, Succession Planning, Employee Engagement, Executive Pay, HR Policies, Leadership, PeopleSoft, Personnel Management, Salary, Team Building, FMLA, ADP Payroll, Talent Management, Onboarding, Job Analysis, Compensation Structures, New Hire Orientations, Workforce Planning
Education
Southern Illinois University, Carbondale 1986 — 1990
Bachelor of Science, Advanced Technical Studies - focus Office Management
Revenue Group August 2013 - Present
Fives North American Combustion, Inc. July 2011 - August 2013
Sr. Human Resources Consultant 2007 - 2011
Home Depot 2004 - 2006
University Hospitals Health System 2000 - 2004
L'Oreal (Matrix Essentials) 1998 - 2000
Permanent General 1995 - 1998
Fifth Third Bank 1992 - 1995
Skills
Employee Relations, Training & Development, Strategic Planning, Employee Benefits, Deferred Compensation, Applicant Tracking..., HRIS, Onboarding, Employee Engagement, Succession Planning, Affirmative Action, New Hire Orientations, Human Resources, Employment Law, Benefits Administration, Conflict Resolution, Legal Compliance, EEO, Coaching, Kronos, Personnel Management, Performance Appraisal, HR Consulting, Employee Handbooks, Union Avoidance, Employee Training, Policy, Employer Branding, Exit Interviews, Career Development, EEOC, Employee Orientations, Interviews
Education
Strayer University · 2004 — 2008
M.B.A ·, Human Resources/ Labor Relations
Cleveland State University 2000 — 2003
Bachelor of Arts ·, Urban Services Administration
Euclid Sr. High 1980 — 1984
high school diploma, general
Caterpillar Financial June 2015 - Present
Deloitte February 2013 - April 2015
Permanent General January 2010 - November 2011
American Standard Brands April 2006 - May 2007
Central Parking System December 2004 - March 2006
Acceptance Insurance November 2001 - February 2004
Skills
Claim, Claim Investigation, Claims Management, Commercial Insurance, Insurance, Legal Liability, Liability, Property, General Insurance, Property Damage, Casualty Insurance, Subrogation, Underwriting, Risk Management, Customer Service, Litigation Management, Liability Analysis, Process Improvement, Call Centers, Workers Compensation, Claims Resolution, Microsoft Office, Accident, Professional Liability, Negotiation, Training, Employee Benefits, Sales, Life Insurance, Claims Investigations, Claims Handling, Insurance Claims, Health Insurance, Umbrella Insurance, Insurance Law, Microsoft Excel, Microsoft Word, Personal Injury, Customer Satisfaction, Brokers, Disability Insurance, Reinsurance, Workers' Compensation..., Performance Management, Analysis, Fraud, Term Life Insurance, PeopleSoft, Vendor Management
Education
Marquette University 1999 — 2000
Criminology
Glencliff 1995 — 1999
Asurion March 2014 - Present
Unitedhealth Care Military & Veterans September 2012 - March 2014
Permanent General October 2007 - September 2012
Skills
Property & Casualty..., Liability, Casualty, Claim, Commercial Insurance, General Insurance, Insurance, Legal Liability, Claims Management, Commercial Lines, Underwriting, Subrogation, Operations Management, Quality Assurance, Quality Management, Leadership Development, Customer Service, HIPAA, Interviews, Microsoft Office, Office Management, Visio
Education
Northern Arizona University 2012 — 2016
Bachelor of Business Administration (B.B.A.), Public Management
West Los Angeles College 1996 — 1998
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Law Office of Ron Lucarini April 2014 - Present
Permanent General March 2012 - April 2014
Permanent General May 2011 - March 2012
Metropolitan Nashville Police Department 2002 - 2011
Skills
Fraud Investigations, Insurance Claims, Fraud, Investigation, Accident Reconstruction, DUI Detection /..., Insurance, Enforcement, Claim, Subrogation, Claim Investigation, Claims Investigations, Claims Management, Liability, Property Damage, Special Investigations, Accident, Police, Litigation Management, Law Enforcement, Private Investigations
Education
Nashville School of Law 2010 — 2013
Doctorate of Jurisprudence
Trevecca Nazarene University
Bachelor of Science, Criminal Justice
The General ® Broker Services/Licensed AgentAnthem Blue Cross Blue ShieldAugust 2013 - September 2015
Permanent General September 2010 - June 2013
Permanent General 2009 - 2013
Skills
Customer Service, Property & Casualty..., Insurance, Customer Retention, Health Insurance, Employment Practices..., Excess, Medicare, Training, D&O, Microsoft Excel, General Insurance, Bilingual-English/Spanis..., Policy, Personal Lines Auto, Homeowners, Life Insurance, Team Building, Sales, Licensed Property &..., Liability, Casualty Insurance, Licensed Property, Healthcare, Heath, Employee Training, Job Coaching, Customer Support
Education
Southern New Hampshire University
Associate of Arts (A.A.)
TN Technology Center
Nationwide Insurance March 2014 - Present
Permanent General February 2012 - March 2014
Burtch Insurance Inc January 2007 - September 2011
Smart Choice® 2004 - 2007
Skills
Property & Casualty..., Insurance, Commercial Insurance, General Insurance, Liability, Casualty, Account Management, Commercial Lines, Sales Management, Sales, Sales Process, Team Building, New Business Development, Pricing, Small Business, Umbrella Insurance, Marketing, Management
Education
Florida State University 2000 — 2004
Bachelor, Risk Management/Insurance
Florida State University - College of Business 2000 — 2004
Bachelor of Science (B.S.), Risk Management - Insurance
First Volunteer Insurance Agency, Inc. April 2013 - Present
Kentucky National Insurance Company February 2012 - April 2013
Alfa Alliance Insurance Company September 2006 - December 2011
Permanent General July 2003 - September 2006
Skills
New Business Development, Sales Management, Strategic Planning, Property & Casualty..., Commercial Insurance, Casualty, General Insurance, Insurance, Underwriting, Liability, Competitive Analysis, Management, Commercial Lines, Employee Benefits, Professional Liability, Life Insurance, Team Building, Term Life Insurance, Homeowners, Health Insurance
Education
Haslam College of Business at the University of Tennessee 1985 — 1990
Bachlors, Business Administration
Arrowhead General Insurance Agency July 2015 - Present
Arrowhead General Insurance Agency April 2014 - Present
Arrowhead General Insurance Agency April 2013 - April 2014
KRM Risk Management March 2006 - April 2013
KRM Risk Management January 2003 - March 2006
KRM Risk Management April 2000 - January 2003
Permanent General April 1998 - April 2000
Skills
Underwriting, Workers Compensation, Property & Casualty..., Risk Management, Sales, Customer Service, Marketing, Insurance, Team Building, Casualty, Commercial Insurance, General Insurance
Education
Saddleback College 1996 — 1998
Cornerstone Insurance Brokers Insurance Services Inc June 2015 - Present
The Best IRS October 2014 - December 2014
Permanent General April 2012 - November 2013
Ohio Casualty Insurance July 2011 - December 2011
Pekin Insurance June 2010 - April 2011
Liberty Mutual Insurance Company November 1998 - September 2009
Columbus Life Insurance Company 1998 - 1999
O'Charley's 1996 - 1998
Darden Restaurants 1991 - 1996
Skills
Leadership, Claim, Insurance, Marketing, Customer Service, Negotiation, Claims Management, Legal Liability, Private Investigations, New Business Development, Time Management, Liability, Casualty, Property & Casualty..., Subrogation
Education
University of Phoenix 2007 — 2009
MBA, Masters of Business Adminstation
Eastern Kentucky University 1979 — 1985
BS, Business Adminstration
Westport High School 1973 — 1979
Trine Aerospace January 2013 - Present
Commercial Insurance Group October 2012 - January 2013
Permanent General November 2010 - May 2012
Bank of America September 2009 - November 2010
United Way of America May 2007 - July 2007
Sanford Rose Associates May 2007 - July 2007
Skills
Customer Service, Marketing, Microsoft Office, Recruiting, Microsoft Word, Microsoft Excel, Customer Satisfaction, PowerPoint, Outlook, Event Planning, Leadership, Budgets, Management, Data Analysis, Marketing Communications, Marketing Strategy, Strategic Planning, Sales
Education
Auburn University 2004 — 2008
Bachelors of Science, Marketing, Psychology Minor
Autotrader US September 2015 - Present
Rockie Williams' Premier Dodge Chrysler Jeep Ram January 2011 - August 2015
Communication Concepts January 2005 - November 2011
Permanent General 2002 - 2004
Skills
Insurance, Sales, Team Building, Strategic Planning, Management, Process Improvement, Property & Casualty..., Customer Service, Public Speaking, Customer Satisfaction, Inventory Management, Marketing, Automotive, Marketing Strategy, Training, Customer Retention, Coaching, Cold Calling, Direct Sales, E-commerce, Employee Benefits, Negotiation, New Business Development, Operations Management, Retail, Sales Management, Sales Process, Sales Operations, Selling, Team Leadership, Account Management, Salesforce.com, Profit, B2B
Education
Middle Tennessee State University 2015 — 2016
Integrated Studies
Volunteer State Community College 2009 — 2013
Associate of Arts and Sciences (A.A.S.), Education
Permanent General March 2013 - Present
Absolute Pro Wash March 2005 - Present
Permanent General February 2011 - February 2013
Malcap Mortgage May 2010 - December 2010
SurePoint Lending (abn First Residential Mortgage Network) August 2009 - May 2010
Skills
Legal Liability, Underwriting, Risk Management, Credit Analysis, Mortgage Lending, Insurance, Property & Casualty..., Commercial Insurance, Casualty, Claims Management, Sales, Liability, General Insurance, Casualty Insurance, Claim, Process Improvement
Education
Middle Tennessee State University 2003 — 2008
Finance
Permanent General Companies, Inc. October 2009 - Present
Permanent General March 2006 - October 2009
Allstate 1985 - 2001
Skills
Account Management, Process Improvement, Strategic Planning, Sales Process, DB2, E-commerce, Marketing Strategy, Business Development, Negotiation, Claim, Online Advertising, Finance, Marketing Communications, Business Analysis, Microsoft Excel, Vendor Management, Pricing, Analysis, Program Management, Property & Casualty..., Insurance
Education
Middle Tennessee State University 1996 — 1999
BBA, BBA in Finance with emphasis on Insurance
Permanent General June 1999 - February 2009
Skills
Underwriting, Legal Liability, Casualty, Strategy, Program Management, General Insurance, Employee Benefits, Customer Service, Account Management, Liability, Claim, Property & Casualty..., Product Development, Commercial Insurance, Insurance
Education
University of South Florida
BS, Business
Theological University June 2008 - Present
First Acceptance Corporation August 1995 - Present
Graward General Companies October 1991 - August 1995
Permanent General June 1985 - May 1991
Skills
Chartered Property..., P & C Agent, IBM iSeries, Insurance, Programming, System Design, Religion, Disaster Recovery, Property & Casualty..., Administration, Executive Management, Management, System Administration, IT Management, Integration, DB2, Systems Analysis, Vendor Management, Business Analysis, Process Improvement, Project Management, Customer Service, Strategic Planning
Education
Bellevue University 2003 — 2008
BS/MBA, Business Information Systems & Business ADministration
American Institute 2000 — 2003
CPCU, Property Casualty Insurance
Nashville State Technical Institute 1980 — 1982
A.S., Computer Science
Theological University
MA & D.Min., Leadership & Administration
Permanent General January 2011 - Present
Nationwide Insurance 2010 - 2010
Nationwide Insurance 2007 - 2009
Nationwide Insurance 2005 - 2007
Alfa Insurance 2003 - 2005
Alfa Insurance 2000 - 2003
Education
David Lipscomb University 1994 — 1998
BS, Double Major - Health & Physical Education
Asurion June 2015 - Present
Asurion June 2015 - Present
Permanent General December 2012 - June 2015
Permanent General August 2010 - December 2012
T-Mobile January 2002 - August 2010
T-MOBILE USA January 2002 - July 2010
T-Mobile USA October 2002 - May 2003
The Farmers Bank September 1993 - April 1998
Skills
Call Center, Mentoring, Customer Relations, Microsoft Office, Curriculum Design, Talent Development, Human Resources, Recruiting, Talent Management, Training, Customer Service, Leadership Development, Organizational..., Process Improvement, Customer Retention, Team Building, Leadership, Coaching, Call Centers, Workshop Facilitation, Team Leadership, Customer Satisfaction, Management, Performance Management, Customer Experience, Time Management, Personnel Management, Project Management, Onboarding, Vendor Management, Employee Engagement, Employee Relations, Employee Training
Education
Phoenix University 2007 — 2014
Master's degree, Human Resource Management, 3.8
University of Phoenix 2007 — 2011
BSHRM, Human Resource/Organizational Development
Servpro Industries 2011 - November 2013
Permanent General 2010 - 2011
Allstate 2009 - 2010
Delek U.S. 2008 - 2009
Regions Bank 2000 - 2008
Tennessee Supreme Court AOC 1998 - 1999
BMI 1995 - 1998
Education
Belmont University 1990 — 1993
BBA, Business Administration
Kennesaw State University 1989 — 1990
Business
eviCore healthcare October 2012 - Present
Permanent General December 2004 - September 2012
Shop At Home Network November 2000 - November 2004
Bizprolink August 2000 - November 2000
Sapient June 2000 - August 2000
Shop At Home Network February 2000 - May 2000
HNC Solutions December 1998 - February 2000
Arbour Group LLC December 1997 - December 1998
MassMutual Financial Group July 1997 - November 1997
Skills
PMP, Project Management, SDLC, SQL, Software Development, Web Development, XML, Microsoft SQL Server, JavaScript, Claim, DB2, Java, Java Enterprise Edition, Databases, Data Warehousing, Oracle, Visio, Business Intelligence, Business Analysis, Agile Methodologies, Scrum, Software Project..., IT Management, Management, Process Improvement, Requirements Analysis, Integration, Software Documentation, Enterprise Architecture, Vendor Management
Education
Sathyabama Institute of Science and Technology 1992 — 1996
Bachelor of Engineering (BE)
Vignan 1990 — 1992
Kennedy Convent
ITS Property & Casualty Consulting September 2012 - Present
Direct General Insurance March 2011 - August 2012
Permanent General September 2006 - March 2011
Progressive Insurance October 2003 - September 2006
Progressive Insurance December 1997 - September 2003
Progressive Insurance September 1994 - December 1997
Payless Cashways 1987 - 1990
Skills
Claims, Business Analysis, Insurance, Project Implementation, Project Planning, MS Project, Business Process..., Process Mapping, Project Management, Training, Training Measurement, Development & Delivery..., MS Office Suite, Visio, ClaimCenter by Guidewire, Claim, Camtasia, SnagIt, Property Damage, Performance Improvement, Process Improvement, Management, SharePoint, Business Process, Program Management, Casualty, Business Intelligence, Claim Investigation, Property & Casualty..., Claims Resolution, Six Sigma, Liability Analysis, Litigation Management, Risk Management, Microsoft Office, Legal Liability, Business Process Mapping
Education
Texas Tech University 1987 — 1990
BBA
Courage Capital Management 1998 - Present
YouScience 2010 - 2012
The American Red Cross 2009 - 2012
Williamson-Dickie Mfg. Co. 1998 - 2007
Krystal Corporation 1996 - 2006
Ingram Barge Company 1998 - 2000
Permanent General 1997 - 2000
Blessings Corporation 1993 - 1998
Fidelity Investments 1992 - 1994
Skills
Public Speaking, Marketing, Analytical Skills, Creative Solutions, Board of Director...
Education
Harvard Business School 1990 — 1992
MBA, Finance
Vanderbilt University 1980 — 1984
BS, Economics
Permanent General June 2009 - Present
Permanent General August 2008 - June 2009
Permanent General March 2007 - August 2008
Permanent General January 2005 - March 2007
Permanent General August 1999 - January 2005
Performance Food Group July 1996 - July 1999
Beaulieu Of America August 1993 - July 1996
Trane July 1991 - July 1993
Skills
Insurance, Software Design &..., Needs Assessment, Proof of Concept, Implementation, Cross-functional Team..., IT Strategy, QA Testing, Software Development..., Process Improvement, SDLC, Internet, Quality Assurance, Business Analysis, Strategic Planning
Education
Austin Peay State University
Bachelor's degree, Information Technology
Belmont University - Jack C. Massey Graduate School of Business
Master of Business Administration (MBA)
Cassidian Communications, Inc. an EADS North America Company July 2012 - Present
Permanent General August 2011 - July 2012
Renal Care Group / Fresenius Medical Care 2004 - August 2011
Education
Middle Tennessee State University
State Farm Insurance April 2001 - Present
Permanent General September 1999 - March 2001
Southern United Insurance September 1997 - September 1999
Big 5 Sporting Goods June 1992 - September 1996
Skills
Property & Casualty..., Litigation, Commercial Insurance, Professional Liability, Subrogation, Legal Liability, Liability, Workers Compensation, Claims Management, Claim, Casualty, Litigation Management, Insurance
Education
University of Louisiana at Monroe
BA - Journalism - Public Relations
Professional and Personal Development 2011 - Present
DCI Donor Services, Inc. February 2015 - May 2015
MedSolutions September 2014 - January 2015
Direct General Insurance October 2013 - February 2014
HP Enterprise Services/Healthways 2013 - 2013
International Paper June 2011 - December 2011
Gaylord Opryland Resort & Convention Center January 2008 - February 2009
Permanent General 2007 - 2007
Avaya 2006 - 2007
Corrections Corporation of America 2003 - 2005
Skills
Project Management, PMP, Telecommunications, Infrastructure, Data Center, Service Delivery..., Telecommunications..., Microsoft Office, IT Management, Customer Relations, Management, Business Analysis, Requirements Gathering, Strategic Planning, Networking, Attention to Detail, Cisco Technologies, Call Centers, Process Improvement, Vendor Management, Security, Contract Negotiation, Analysis, Service Delivery, Integration, ITIL, Cross-functional Team..., IT Strategy, Risk Management, Troubleshooting, Program Management, Disaster Recovery, Visio, Training, Problem Solving, Planning, data center build out, Team Leadership, Account Management, Software Documentation
Education
Christian Brothers University 1991 — 1993
M.S., Telecom & IT Mgmt.
Christian Brothers University 1984 — 1988
B.S., Telecom & IT Mgmt
Asurion Insurance May 2007 - Present
Have Your Way Travel March 2007 - Present
Permanent General May 2006 - May 2007
Sprint August 2000 - May 2005
Skills
Operations Management, Forecasting, Call Center, Workforce Management, Training, Management, Leadership, Call Centers, Customer Satisfaction, Customer Service, Software Documentation
Education
Middle Tennessee State University
Permanent General August 2003 - Present
Pemanent General Assurance Corp 2003 - April 2011
Progressive Insurance 1996 - 2003
Ohio Department of Natural Resources 1982 - 1996
Education
The Ohio State University 1979 — 1982
Emdeon January 2013 - Present
Permanent General January 2011 - January 2013
PGAC November 2005 - December 2010
CNA 1998 - 2003
Skills
Insurance, Claim, Underwriting, Liability, Legal Liability, Casualty, Property & Casualty..., General Insurance, Claim Investigation, Team Building, Training, Business Analysis, Life Insurance, Analysis, Risk Assessment, Property Damage, Visio, Accident, Claims Investigations, Coaching, Software Documentation, Process Improvement, Leadership, Management, Claims Management, Commercial Insurance, Marketing
Education
Middle Tennessee State University 1994 — 1998
Bachelor of Science
Ezell Harding
Allstate Insurance September 2009 - Present
The Pampered Chef March 2009 - Present
Permanent General January 2009 - August 2009
State Farm Insurance March 1989 - March 2008
Education
Ohio University 1984 — 1988
Calero Software September 2014 - Present
HireRight December 2013 - July 2014
IDR, Inc.a Xerox Company March 2010 - June 2012
CSI Tech October 2009 - November 2009
Permanent General March 2000 - June 2009
Permanent General 2000 - 2009
Permanent General August 1998 - March 2000
Permanent General May 1997 - August 1998
Agape for Youth, Inc. August 1996 - May 1997
Permanent General May 1993 - May 1997
Skills
Quality Assurance, Insurance, Process Improvement, Software Quality..., Team Building, SDLC, Business Analysis, MS Project, Team Leadership, Business Process..., SQL, Waterfall, Customer Service, Microsoft SQL Server, Testing, Agile Methodologies, Test Planning, Databases, Scrum, Regression Testing
Education
Middle Tennessee State University 1994 — 1998
M.A., Clinical Psychology with an emphasis in Statistical Analysis
Lipscomb University 1990 — 1994
B.S., Psychology, Chemistry, Theological/World Religions Studies
Glencliff High School 1986 — 1990
Fiserv March 1995 - Present
Permanent General 1993 - 1995
Progressive Data Solutions 1991 - 1993
DBA systems, Inc 1987 - 1991
ICSD 1987 - 1991
Skills
PMP Certification 2011, Software Project..., Requirements Analysis, SDLC
Education
Rollins College - Crummer Graduate School of Business
MBA
University of Central Florida
BSEE
Permanent General January 2007 - Present
Comdata September 2003 - January 2007
Compuware June 2003 - October 2003
Ingram Book Company February 2000 - March 2003
Ingram Book Company August 1997 - February 2000
Ingram Book Company May 1993 - August 1997
Thomas Nelson Publishers September 1991 - May 1993
Education
Middle Tennessee State University 1988 — 1990
B.S., Computer Science
University of Tennessee-Knoxville 1983 — 1986
B.A., Religious Studies
Permanent General September 2006 - Present
Investment Scorecard April 1997 - August 2006
Medstat / Inforum September 1995 - April 1997
Thomson Medstat 1995 - 1997
Skills
Benefits Design, HRIS, Benefits Administration, Employee Benefits, Deferred Compensation, Recruiting, Policy, Payroll, Human Resources, Administration, Employee Relations, Performance Management, PeopleSoft, Compensation, Workers Compensation, Onboarding, Vendor Management, Interviews, COBRA, 401k, Employee Training, Organizational..., Open Enrollment, Compensation Structures, Healthcare, New Hire Orientations, Job Descriptions, FMLA, Management, Insurance, Personnel Management, Training
Education
Tennessee Technological University - College of Business Administration 1991 — 1995
HR Management, Human Resources Management/Personnel Administration, General
National General Insurance February 2012 - July 2015
Permanent General May 2007 - February 2012
Progressive Insurance May 2005 - May 2007
City of Independence, OH 1989 - 2000
Skills
SCAN Interviewing..., CVSA: Computerized..., Subrogation, Claims Investigations, Fraud, Investigation, Claim, Claims Management, Claim Investigation, Casualty Insurance, Insurance, Legal Liability, Property, Workers Compensation
Education
Indiana Wesleyan University
Bachelor's Degree, Criminal Justice/Law Enforcement Administration
Cuyahoga Community College
Associate, Criminal Justice
Consumers Insurance USA July 2013 - Present
LifeMarkets.info January 2012 - Present
Permanent General September 2004 - December 2011
Advantage Insurance Agency September 1989 - August 2002
Skills
Commercial Insurance, Insurance, Commercial Lines, Liability, Customer Service, Marketing, Sales Process, Account Management, Customer Satisfaction, Claim, General Insurance, Social Media Marketing, Finance, Management, Property & Casualty..., Disability Insurance, Medicare, Universal Life, Sales, Microsoft Word, Workers Compensation, Legal Liability, Life Insurance, Liability Analysis, Casualty, Umbrella Insurance, Underwriting, Whole Life, Small Business, Homeowners, Casualty Insurance
Education
David Lipscomb University 1978 — 1982
BA, Biblical Languages
Permanent General January 2010 - August 2013
Skills
Team Building, Budgets, Process Improvement, Healthcare, Customer Service, Insurance, Sales, Training
Education
American Baptist College 2013 — 2016
Bachelor of Theology, Religious Education
EMMANUEL BIBLE COLLEGE 2007 — 2008
AA, CHRISTIAN EDUCATION
AMERICAN BAPIST THEOLOGICAL SEMINARY 2000 — 2003
CHRISTIAN EDUCATION
UT CHATANOOGA 1983 — 1986
BUSINESS ADMINISTRATION
Hub International Gulf South Limited March 2007 - Present
Permanent General October 2000 - March 2007
Skills
Commercial Insurance, Property, Employment Practices..., Casualty, Commercial Lines, D, Umbrella Insurance, General Insurance, Customer Service, Licensed Property, Microsoft Excel, Excess, Professional Liability, Insurance, Liability, Workers Compensation, Directors, Brokers, Legal Liability, Property & Casualty..., D&O, Underwriting, Captives, Claim, Inland Marine, Claims Management, Reinsurance, Health Insurance, Casualty Insurance
Education
Loyola University New Orleans 1993 — 1997
BA, Visual Arts
National Alliance
CIC
American HomePatient October 2014 - Present
Permanent General May 2006 - September 2014
PCC Airfoils March 1998 - September 2003
Skills
Business Analysis, Microsoft SQL Server, SQL, Property, DB2, SDLC, XML, Underwriting, Visio, Access, Databases, Process Improvement, Java, Agile Methodologies, C#, JavaScript, Networking, Project Management, Software Development, Software Documentation, Web Development, Core Java
Education
Embry-Riddle Aeronautical University 1983 — 1985
Bachelor, Professional Aeronautics, Aviation Management
Waller Lansden Dortch and Davis June 2012 - Present
Permanent General August 2005 - June 2012
Middle Tennessee State University January 1996 - August 2005
US Air Force February 1990 - November 1995
Skills
LAN-WAN, Disaster Recovery, SQL, Troubleshooting, Telecommunications, Windows Server, Microsoft SQL Server, Networking, Data Center, Process Improvement, VMware, Network Administration
Education
Middle Tennessee State University 1997 — 2004
BS, Information Systems; Recording Industry
Gallatin High School 1987 — 1988
PRICE FOR PROFIT June 2011 - June 2013
Knotice November 2010 - January 2011
TRX November 2000 - August 2009
Credit General Insurance Co. 1995 - 2000
Permanent General 1995 - 2000
Cigna 1991 - 1992
Cigna Financial Services 1991 - 1992
Education
Oberlin College 1987 — 1991
BA, Economics
HP Enterprise Services October 2008 - Present
Electronic Data Systems December 2005 - October 2008
Ahold Information Services January 2002 - December 2005
Permanent General March 1999 - January 2002
Liberty Life December 1980 - March 1999
Skills
ITIL, Storage Area Networks, IBM Mainframe, Storage Management, Disaster Recovery, IT Service Management, Storage, DB2, Virtualization, Servers, Storage Virtualization, Infrastructure, Hardware, Cisco Technologies, Networking, VPN, WAN, Technical Support, HP, Data Center, z/OS
Education
Greenville Technical College 1972 — 1974
AS, Data Processing
Permanent General January 2006 - Present
CNA Insurance July 1995 - January 2006
CNA Life 1995 - 2006
Education
Ohio University 1991 — 1995
BBA
United Health Group, Optum Inc. December 2007 - Present
Permanent General August 2007 - October 2008
Progressive Insurance August 2002 - September 2007
Humana November 1999 - August 2002
HealthSouth March 1997 - October 1999
Florida Hospital June 1994 - February 1997
Skills
Medical Billing, Insurance, Health Insurance, Claim, Underwriting, Litigation, Property & Casualty..., Claims Management, General Insurance, Medicare, Commercial Insurance, Employee Benefits, Analysis
Education
Nova Southeastern University 1996 — 2002
MBA, Business and Professional Management
Nova Southeastern University 1996 — 2000
BS, Business
Valencia College 1993 — 1995
AA, General Studies with focus in Pre-Med and Bio-Health Sciences
Permanent General December 1999 - Present
Education
Nashville State Community College 1986 — 1988
Associate of Science (AS), Honors Graduate - Legal Administration
TMW Systems, Inc. A Trimble Company January 2015 - Present
TMW Systems November 2009 - January 2015
Innovative computing corp. July 2000 - November 2009
Permanent General 1997 - 2000
Skills
OS/400, SQL, Software Development, Aldon, Visio, RPG, Cloud Computing, EDI, Net suite, Technical Leadership, Project Management, Process Improvement, Project Planning, Change Management, Team Leadership, Databases, Agile Methodologies, Software Project..., Integration, Business Analysis, Software Documentation, Business Intelligence, Enterprise Software, SDLC
Education
Tennessee State University
Master of Business Administration (MBA), MBA
Western Kentucky University
Bachelor of Science (B.S.), Computer Science
The General ® April 2013 - Present
Permanent General October 2010 - April 2013
Direct General Insurance February 2008 - October 2010
GEICO June 2004 - December 2007
Skills
Insurance, Access, Claim, Casualty, Property & Casualty..., Process Improvement, Analytics, Underwriting
Education
Northwestern University 2013 — 2016
Master of Science (M.S.), Predictive Analytics
University of Kentucky 2001 — 2003
BA, Foreign Languages and International Economics
Homeowners of America Insurance Company September 2015 - Present
Permanent General July 2011 - September 2015
Direct General Insurance July 2009 - July 2011
Allstate Insurance April 2007 - July 2009
Allstate Insurance April 2005 - April 2007
Allstate Insurance January 2000 - April 2005
Allstate Insurance January 1989 - January 2000
Allstate Insurance April 1987 - January 1989
Education
Clemson University 1982 — 1986
BS, Industrial Management
St. Paul Travelers June 2011 - Present
Permanent General September 2007 - January 2011
Infinity Insurance May 2000 - September 2007
Infinity Insurance 2000 - 2005
Skills
Sales, Property & Casualty..., Umbrella Insurance, Commercial Lines, Insurance, Casualty
Education
University of Phoenix 1996 — 2000
BA, Business Mangement
University of Phoenix 1996 — 1998
Permanent General June 2007 - Present
Liberty Mutual - Indiana Insurance Company July 2002 - June 2007
Skills
Insurance, Sales Management, Coaching, Training, Customer Service, Liability, Management, Property & Casualty..., Claim, Problem Solving, Claims Management, Casualty, Risk Management, Underwriting, General Insurance, Commercial Insurance, Casualty Insurance
Education
Tennessee State University 1988 — 1994
B.B.A., Business Adm.
Emdeon August 2013 - Present
Permanent General March 2011 - August 2013
Allstate May 2010 - February 2011
Thomas & Thorngren November 2008 - May 2010
Sinclair Broadcast Group April 2008 - October 2008
The Tuscaloosa News June 2007 - November 2007
Skills
Insurance, Management, CRM, Claim, Accounting, Outlook, Process Improvement, Liability, Risk Management, Team Building, Training, Leadership, Account Management, Sales, Marketing, Claim Investigation, Coaching, Subrogation, Strategic Planning, Sales Process, Claims Resolution, Customer Service, Project Management, Project Planning, Software Development
Education
University of Alabama
B.A, 2003; Advertising
The General ® August 2014 - Present
Permanent General April 2011 - August 2014
The General ® January 2004 - April 2011
The General ® July 2002 - December 2003
The General ® June 2000 - June 2002
Dodds and Scott Insurance June 1997 - June 2000
Skills
Insurance, Strategic Planning, Property & Casualty..., General Insurance, Vendor Management, Underwriting, Process Improvement, Claim, Casualty, Commercial Insurance, Pricing, SDLC, Risk Management, Claims Management, Analysis, Business Analysis, Liability, Call Centers, Casualty Insurance
Education
Middle Tennessee State University 1995 — 2000
BBA, Finance and Insurance
Stage Front Presentation Systems August 2015 - Present
Thick Amplification May 2015 - Present
The Most Amazing Century of Science, LLC May 2006 - Present
Alfa Specialty and Alfa Vision Insurance January 2015 - July 2015
Permanent General March 2012 - November 2013
Verizon Wireless October 2008 - January 2010
Skills
Composition, Music, Orchestration, Recording, Music Production, Music Theory, Guitar, Piano, Studio Recording, Conducting, Guitarist, Band, Performing, Audio Post Production, Editing, Musicians, Music Industry, Keyboards, Improvisation, Multimedia, Contemporary Music, Audio Engineering, Sound Design, Sound Editing, Analysis, Film, Arranging, Copy Editing, Concerts, Audio Editing, Music Publishing, Musical Theatre, Sound, Singing, Drums, Songwriting, Acoustic Guitar, Reason, Classical, Live Sound, Performing Arts, MIDI, Sibelius, Rock, Orchestral Music, Copyist, Music Technology, Stage Management, Percussion, Booking Systems
Education
Middle Tennessee State University 2001 — 2006
Bachelor's of Music, Music Theory and Composition, Women's Studies, Languages, and Sciences.
Alfa Insurance February 2014 - Present
Nashville Tent & Awning Company September 2012 - February 2014
Permanent General April 2011 - August 2012
Penn National Insurance August 2005 - December 2009
Harleysville Insurance April 1995 - August 2005
CNA Insurance Companies July 1981 - September 1994
Skills
Claims Management, Professional Liability, Licensed property..., Excess, Inland Marine, Team Building, Liability Analysis, Subrogation, Coaching, Financial Risk, Surety, Leadership, Life Insurance, Microsoft Office, Strategic Planning, Training, Management
Education
Aquinas College 2000 — 2003
MIS
Volunteer State Community College 1987 — 1989
Bachelors of Science degree, Business Management
Robert Morris Business College 1980 — 1981
Associate's degree, Accou\
No longer at The General August 2010 - September 2014
Permanent General October 2011 - March 2013
Permanent General Assurance Company May 2010 - November 2012
Spherion Staffing August 2007 - August 2010
Skills
Insurance, Property, General Insurance, Customer Service, Microsoft Office, Call Centers, PeopleSoft, Commercial Insurance, Training, Employee Benefits, Claims Management, Property & Casualty..., Underwriting, Property, Access, Claim, Casualty, Process Improvement, Team Building, Benefits Administration, Commercial Lines, Risk Management
Education
Kaplan College 2012 — 2012
Life & Casualty Insurance
Middle Tennessee State University
R.F.E. Inc. July 2001 - Present
37212.net December 2000 - July 2001
Stoneridge Consultants April 1998 - December 2000
Permanent General 1997 - 1998
Permanent General 1997 - 1998
B & G Wholesalers Inc 1981 - 1989
Skills
MySQL, PHP, RPG, IBM iSeries, LAMP, phpMyAdmin, cPanel, HTML, IBM AS400, XHTML, Database Design, Lighting, VB.NET, Drupal, IBM System S36, theatrical lighting, Vixen Light Control, Social Media, WordPress, Social Media Marketing, Team Building, SQL, Training
Education
Nashville State Community College 1978 — 1979
Not yet, Data Processing and Data Processing Technology, 3.2
Permanent General April 2006 - Present
Metro Board of Education/ Hermitage Hall 1990 - 2004
Skills
Insurance, Claim, Outlook, General Insurance, Customer Service, Property & Casualty..., Microsoft Office, Underwriting, Access, Casualty, Commercial Insurance, Claims Management, Commercial Lines, Business Analysis, PowerPoint, Risk Management, Leadership
Education
Middle Tennessee State University 1976 — 1978
Middle Tennessee State University
Tennessee State University
Permanent General November 2007 - Present
Skills
Customer Service, Property & Casualty..., Insurance
Education
Middle Tennessee State University
Organizational Leadership
Permanent General March 2007 - Present
Travelers Insurance February 2006 - March 2007
Bankers Insurance 1997 - 2006
Assurant 1995 - 1997
Education
Bryant University 1984 — 1988
Bachelor of Science - Actuarial , Actuarial Science
Permanent General August 2009 - Present
Skills
Insurance, Claim, Liability, Property & Casualty..., Liability Analysis, Commercial Lines, Casualty, Underwriting, Subrogation, General Insurance, Claims Management, Claims Investigations, Legal Liability, Claim Investigation, Commercial Insurance
Education
University of Mount Union 1987 — 1991
Realty Title September 2014 - Present
Bell Title, LLC June 2014 - September 2014
State Title, Inc. July 2013 - May 2014
Title Center of the South, LLC May 2008 - July 2013
Permanent General February 2011 - October 2011
Skills
Property Damage, Subrogation, Settlement, Real estate Closings, Underwriting, Claim Investigation, Insurance, Claim, Customer Service, Closings, Refinance, Real Estate, Risk Management, Liability, Property & Casualty..., Microsoft Office
Education
Lamar University
Permanent General December 2000 - Present
Permanent General December 2000 - Present
Skills
Underwriting, Property & Casualty..., General Insurance, Insurance, Casualty, Liability, Legal Liability, Commercial Lines, Commercial Insurance, Casualty Insurance, Liability Analysis, Process Improvement, Professional Liability, Risk Management, Team Building, Training
Education
University of Alabama in Huntsville 1987 — 1990
BSBA, Accounting
University of South Alabama 1983 — 1985
Permanent General October 2008 - Present
Asurion March 2006 - October 2008
T-Mobile March 2004 - February 2006
Smoothie King December 2001 - March 2004
Skills
Property & Casualty..., Insurance, Underwriting, General Insurance, Casualty, Liability, Commercial Insurance, Commercial Lines, Legal Liability, Sales, Call Centers, Account Management, Customer Service, Customer Retention, Customer Satisfaction, Training, Building Relationships, Customer Experience, Team Building, Marketing, Email Marketing, Online Marketing, Casualty Insurance
Education
Austin Peay State University 2009 — 2013
Bachelor's degree, Communication Arts
Permanent General March 2012 - Present
Permanent General October 2010 - March 2012
Safeco Insurance September 2007 - October 2010
Skills
Subrogation, Claims Management, Claim Investigation, Liability Analysis, Claim, Liability, Casualty, Property & Casualty..., Legal Liability, Insurance, General Insurance, Commercial Lines
Education
University of Phoenix 2007 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General
Middle Tennessee State University 2002 — 2006
Bachelor of Science (B.S.), Finance, Insurance
Southern Fidelity Mortgage June 2015 - Present
Contempo Ballet April 2015 - Present
Tax & Financial Group October 2014 - April 2015
State Farm July 2013 - October 2014
State Farm Insurance May 2012 - June 2013
Access Insurance Company August 2011 - April 2012
Permanent General February 2006 - December 2007
Skills
Customer Service, Sales, Insurance, Property, Sales Management, Account Management, Call Centers, Customer Retention, Microsoft Office, Training, Team Leadership, Team Building, Marketing, Coaching, Event Planning, Professional Liability, Life Insurance, Underwriting, Liability, General Insurance, Leadership Development, Outlook, Microsoft Excel, Public Speaking
Education
Orange Coast College
UBS March 2015 - Present
Permanent General October 2013 - February 2015
Permanent General July 2013 - October 2013
Permanent General April 2012 - July 2013
Walgreens May 2007 - June 2011
Kroger June 2005 - May 2007
Skills
Bloomberg Terminal, WordPad, Microsoft Word, Microsoft Excel, microsoft powerpoint, Outlook, ImageRight, AS400 system, PowerPoint, Teamwork, Call Centers, Time Management, Data Entry, Retail, Access, Training, Account Reconciliation, Lotus Notes
Education
Middle Tennessee State University 2010 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
Middle Tennessee State University 2005 — 2009
Bachelor of Science (BS), Finance, General
Step By Step Academy May 2010 - Present
ATL Contracting March 2012 - April 2013
Permanent General November 2007 - May 2010
Ruby Tuesday November 2008 - February 2009
CVS Caremark Corporation November 2002 - January 2008
Skills
Customer Service, Bookkeeping, Microsoft Office, Microsoft Word, Organization, QuickBooks, Small Business, Typing, Windows
Education
Grand Canyon University 2007 — 2010
Bachelor of Science (BS), Early Childhood Education and Teaching
Lovejoy High School 1999 — 2003