Plum Choice
Industry: Customer service company
DescriptionPlumChoice is a privately held corporation with headquarters located in Lowell, Massachusetts. PlumChoice is a leading provider of certified cloud and technical support services to consumers and small businesses. In 2018, The Allstate Corporation acquired Plumchoice to be part of Allstate’s SquareTrade division. Number of employees: 650 Headquarters: Lowell, MA Founded: 2001 Subsidiaries: Everon Technology Services, LLC, Tific AB Type of business: Privately held company
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Plum Choice Employees
Black Lawrence Press 2014 - Present
Freelance 2013 - Present
Freelance 2012 - Present
HarperCollins Publishers March 2013 - April 2013
Plum Choice 2011 - 2012
LEAP June 2011 - August 2011
Bright Horizons 2010 - 2011
CIS Abroad 2009 - 2010
University of Massachusetts Writing Center 2007 - 2009
Education
City University London 2012 — 2013
Master of Arts (M.A.), International Publishing
University of Roehampton 2009 — 2010
Study Abroad
University of Massachusetts, Amherst 2004 — 2009
Bachelor of Arts (B.A.), English, Creative Writing Specialization, Classics Minor
Ag Photo Design October 2011 - Present
Creative Work Systems September 2012 - May 2013
U.S. Cellular September 2011 - May 2013
Plum Choice April 2010 - September 2011
Pine State Trading Company 2007 - 2010
University of Maine at Augusta May 2006 - May 2008
Colby-Sawyer College August 1999 - May 2003
Upward Bound 1996 - 1999
Skills
Photography, Graphic Design, Direct Sales, Photoshop, Social Media, Mac, Customer Service, Web Design, Adobe Creative Suite, Microsoft Office, Digital Photography, PowerPoint, Excel, Illustrator, Public Speaking, Advertising, Writing, Online Marketing, Art, InDesign, Social Media Marketing, Problem Solving, Editing, HTML, Brochures, Word, Research, Promotions, Production, Marketing Communications, Customer Relations, Teaching, Video, Layout, Scheduling, Retouching, Outlook, Logo Design, Marketing, Customer Retention, Painting, Image Manipulation, Newsletters, Facebook, Event Planning, Portrait Photography, Final Cut Pro, Adobe Acrobat
Education
University of Maine Augusta 2006 — 2013
in progress, Human Services
Colby Sawyer College 1999 — 2003
BFA, Photography
Maine Photographic Workshops 2002 — 2002
Certificate, 7 Week Photography Work Study
University of Southern Maine
Plum Choice September 2014 - Present
Community Christian Fellowship September 2009 - Present
Cracker Barrel July 2012 - September 2014
Skills
Microsoft Office, Microsoft Excel, Sales, Teaching, Community Outreach, Event Management, Public Speaking, Leadership, Research, Editing, Nonprofits, PowerPoint, Account Management, Social Media, Microsoft Word, Marketing Strategy, Customer Service, Marketing Communications, Strategic Planning, Event Planning, Social Networking
Education
Middlesex Community College 2011 — 2014
Associate's degree, Computer, Software, and Network Technology
Exit 41 Inc. February 2009 - Present
Plum Choice August 2012 - September 2012
Software Secure June 2009 - August 2009
Skills
Creative Problem Solving, Electrical Engineering, Eye For Detail, Fast Learner, Customer Satisfaction, Effective Communication..., Pragmatism and..., Team Leadership, Mathematics, Lefty, Logical Approach
Education
Northern Essex Community College 2011 — 2012
Associate of Engineering Science, Electrical and Electronics Engineering
Wentworth Institute of Technology 2010 — 2011
Bachelor of Science (BS), Electrical and Electronics Engineering
Lowell Catholic High School 2006 — 2010
High School Diploma, General Studies
Plum Choice April 2014 - May 2015
Westwood College October 2013 - April 2014
KFC February 2012 - September 2013
Wells Fargo July 2012 - January 2013
Skills
Microsoft Excel, Microsoft Word, Teamwork, Customer Service, Hardware Maintenance, Desktop Support, Windows 7/Vista/XP, Microsoft Powerpoint, Windows Server 2008, TCP/IP, OSI Model, Technical Support, Leadership, Troubleshooting, Microsoft Office, Networking, Network Security, Windows Server, PowerPoint, System Administration, Windows
Education
Westwood College of Technology 2013 — 2015
Associate of Science, Informations Technology and Networking
Community College of Aurora 2009 — 2013
Business Management
TEKsystems August 2012 - Present
Plum Choice June 2012 - June 2012
Appalachian Regional Healthcare System 2009 - 2011
Motorola Computer Group September 1988 - December 2004
Skills
Continuous Improvement, Statistical Tools, Hardware Diagnostics, Computer Hardware, Computer Network..., Testing, Unix, SQL, Hardware, Servers, Troubleshooting, Operating Systems, Technical Support, Windows XP, Disaster Recovery, System Administration, Software Installation, Information Technology, Networking
Education
DeVry University Phoenix 1999 — 2001
Bachelor of Science (BS), Technical Management
Peckham, Inc. February 2015 - Present
Plum Choice January 2014 - February 2015
Barrister December 2012 - January 2014
Steelcase June 2013 - September 2013
Sedona Technology October 2012 - March 2013
Johnson Controls October 2011 - September 2012
BlueWare April 2011 - October 2011
Netview January 2011 - April 2011
Woods Personal Services July 2009 - November 2010
Fasteks May 2007 - May 2009
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Call Center, Microsoft Word, Microsoft Excel, Microsoft Office, Linux, Windows 7, Windows Vista, Windows Server, Windows XP Pro, Fedora, Ubuntu, Laser Printers, Printers, Active Directory, Hardware, Software Installation, Troubleshooting, Windows, Laptops, Altiris, Networking, DHCP, Windows XP, Servers, Operating Systems, TCP/IP
Education
Grand Rapids Community College 1999 — 2004
Computer Systems Networking and Telecommunications, 2.9
NRI 1999 — 2002
A.A, Computer Science, 3.2
Swiss Post January 2014 - Present
Plum Choice September 2013 - December 2013
support.com September 2008 - September 2013
De Paul University April 2008 - June 2008
NCSBN May 2007 - February 2008
Children's Memorial Hospital February 2006 - October 2007
Skills
Information Technology, Windows, OS X, Microsoft Office, Time Management, Customer Service, Research, Public Speaking, Microsoft Excel, Photoshop, Editing, PowerPoint, Teaching, Social Media Marketing, Non-profits, Social Media
Education
University of Maine 2001 — 2005
BA, Theater
Fleetmatics June 2015 - Present
Plum Choice May 2014 - June 2015
Comcast November 2011 - February 2014
plum choice March 2009 - November 2011
Macy's January 2006 - March 2009
Skills
Sales, Direct Sales, Customer Retention, Solution Selling, Account Management, Sales Operations, Sales Process, Sales Management, Customer Satisfaction, Salesforce.com
Education
Middlesex Community College 2011 — 2015
Associate's Degree, Computer Science, 3.0
FULL Creative May 2015 - Present
Magic Fingers June 2014 - Present
C3/CustomerContactChannels, Inc. July 2013 - May 2014
Plum Choice April 2009 - December 2012
Apex Systems August 2006 - April 2008
Atos September 2006 - October 2007
emark Solutions 2004 - 2005
Stream Global Services August 2001 - March 2002
Skills
Windows, Computer Hardware, Computer Repair, Printers, Troubleshooting, Remote Troubleshooting, Microsoft Office, Computer Imaging, Customer Service, Typing, 10 Key, Customer Satisfaction, Xerox Printers, Technical Support, Hardware, Software Installation, Networking, Windows XP, VPN, Operating Systems, Training
Education
BYU-Idaho 2013 — 2018
Bachelor's degree, Interdisciplinary Studies
Centennial Job Corps 1999 — 2001
Computer Services Diploma, Computer Technician Level II
Marina High School, Huntington Beach, CA 1991 — 1992
High School, Music
TimePayment Corp. April 2015 - Present
OnProcess Technology July 2013 - August 2014
Merrimack College January 2013 - July 2013
Curaspan Health Group October 2010 - October 2012
Plum Choice September 2009 - November 2010
PlumChoice 2009 - 2010
Sun Life Financial April 2008 - July 2008
Sun Life Financial May 2006 - April 2008
Sun Life Financial May 2004 - May 2006
Skills
Salesforce Administrator, Angel, Onboarding, Organization, Highly detail oriented, Call Center, Supervising, Multitasking Skills, Microsoft Suites, Outlook, Call Centers, Healthcare Information..., Team Building, Analysis, Time Management, Team Leadership, Human Resources, Management, Sales, Customer Service, Leadership, Process Improvement, Microsoft Office, Salesforce.com
Education
Merrimack College 2012 — 2014
Master of Science Business Management
Merrimack College 1998 — 2003
Master's degree, Business Administration and Management, General
Lauralton Hall 1994 — 1998
High School Diploma
Iron Mountain May 2014 - Present
Comcast Cable February 2008 - Present
Plum Choice October 2007 - January 2008
Skills
Customer Service, Troubleshooting, Call Centers, Telecommunications, Telephony, Broadband, Employee Benefits, Customer Satisfaction, VoIP, Customer Retention, Customer Experience, Technical Support, Workforce Management, Wireless, Routers, Ethernet, Account Management, IP, Sales
Education
Rivier College 2003 — 2007
Bacherlors, Communications
Fused Solutions September 2012 - Present
Inforonics April 2010 - October 2012
Inforonics April 2008 - April 2010
Plum Choice July 2007 - April 2008
Hudson News Distributors July 2006 - July 2007
Skills
Technical Support, Help Desk Support, SaaS, VMware, Active Directory, Management, Customer Support, Project Management, Project Planning, Predictive Dialers, Dialers, Technical Leadership, lead generat, Manage Client..., Technical Documentation, Process Architecture, Training, Hardware
Education
Fitchburg State College 2000 — 2005
Bachelor's degree, Computer and Information Sciences and Support Services, 3.6
Plum Choice October 2009 - Present
Chimugwayo Sustainable Agriculture Network (CSAN), Inc. February 2009 - Present
Atlantic Great Dane, Inc July 2005 - March 2009
New England Detroit Diesel-Allison November 2001 - June 2005
Arbon Equipment Corp March 2000 - November 2001
AMI Leasing March 1999 - March 2000
Rollins Leasing Corp April 1990 - March 1999
Education
Saint John's University 1984 — 1988
Bachelor of Science, Management, Chemistry
Anthem February 2014 - Present
All Town Gas Station, October 2013 - May 2014
Great Falls Marketing, May 2013 - August 2013
Self Employed Marketing Promoting Company, December 2011 - April 2013
Plum Choice, November 2009 - November 2011
Lowes, January 2008 - November 2009
Circuit City September 2005 - March 2008
T-Mobile, January 2007 - March 2007
National Wholesale Liquidators, April 2003 - July 2004
Tropical Paradise June 1998 - September 2000
Education
Thomas College 2005 — 2006
Sports Management
University of Maine at Augusta 2005 — 2006
Liberal Arts and Sciences/Liberal Studies
Husson University 2004 — 2005
some college, Liberal Arts
Navarro College 2003 — 2004
some college, Computer Science
Housatonic Community College 2002 — 2003
Liberal Arts and Sciences/Liberal Studies
North Country Community College 2001 — 2002
Computer Science, Freshman
Central High School 1996 — 2001
High School Diploma
UPS November 2011 - Present
JD'S Sports Bar May 2010 - Present
Plum Choice December 2009 - May 2010
Lucky Dog Sports Bar September 2004 - August 2009
Gila River Casino September 2003 - August 2004
Pinnacle Peak Country Club November 2000 - March 2003
Executive Auto Glass September 1996 - October 2000
Skills
Sales, Maintenance Management, Welding, Customer Service
Education
Salem State College 2006 — 2008
Bachelor of Science, Accounting
North Shore Community College 1990 — 2005
Associates, Liberal Arts
Plum Choice January 2011 - May 2012
Dell November 2006 - April 2007
Ford Motor Company September 2005 - September 2006
Skills
Technical Support, Operating Systems, Troubleshooting, Software Installation, Active Directory, DNS, Computer Hardware
Education
Colorado Technical University
Associates Degree, General Studies; Computer Networking
John F Kennedy High School
EMD Millipore April 2012 - Present
Verizon Fios January 2011 - May 2011
Plum Choice March 2008 - January 2011
Skills
Customer Service, Sales, Customer Satisfaction, Customer Interaction
Education
Middlesex Community College
Business Administration and Management, General