Portfolio Recovery Associates, Inc.
Industry: Debt collection company
DescriptionPRA Group, Inc. or PRA, is a publicly traded debt buyer based in Norfolk, Virginia. PRA was listed in the Federal Trade Commission's " Report on the Debt Buying Industry as one of the largest debt buyers in the US. PRA was among the top five debt buyers in the FTC Report. Headquarters: Virginia CEO: Steven D Fredrickson (1996–) Number of employees: 5,700 (globally) Subsidiaries: Portfolio Recovery Associates, LLC, AK Nordic AB,
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Portfolio Recovery Associates, Inc. Employees
AT&T Mobile Tel January 2015 - Present
Portfolio Recovery Associates, Inc. October 2011 - September 2012
Skills
Customer Service, Team Building, Microsoft Excel, Financial Analysis, Risk Management, Business Analysis, Analysis, Outlook, Management, Marketing Strategy
Education
Bethel University, College of Professional Studies 2013 — 2015
Master of Business Administration (M.B.A.), businesses administration
Catherines October 2014 - Present
Walmart April 2014 - Present
Wal-mart June 2012 - April 2014
Cape Fox Professional Services 2008-2009 September 2008 - January 2009
Portfolio Recovery Associates, Inc. September 2007 - October 2007
Granby High School September 2005 - June 2007
Skills
Filing, Fax, Xerox, Internet, Java, Multi-Line Phones, Inventory, Administrative..., Event Planning, Customer Service, Retail, Cashiering, Telephone Skills, PowerPoint, Phone Etiquette, Cash Register, Social Media, File Management, Microsoft Office, Clerical Skills, Microsoft Office 2007, Team-oriented, Windows 7, Microsoft Excel, Microsoft Word, Outlook, Customer Satisfaction, Access, Facebook, Teamwork, Windows, Management, Auditing, Warehousing, A+, Reports, Memos, Troubleshooting, Trouble ticketing, Administrative Office...
Education
Everest University-Pompano Beach 2014 — 2015
Associate's degree, Computer Information and Sciences/Programming
IT University 2013 — 2013
Certification, CompTIA A+
Tidewater Community College 2010 — 2011
Associates of Science, Social Science Program
Northern Virginia Community College 2008 — 2008
Certification, Microsoft Office
Granby High School 2003 — 2007
High School Diploma, Standard
Optum - A UnitedHealth Group Company September 2014 - Present
Yusen Logistics (Americas), Inc. November 2013 - June 2014
UBC - An Express Scripts Company July 2012 - November 2013
Apria Healthcare April 2011 - July 2012
Portfolio Recovery Associates, Inc. April 2008 - March 2011
Marvin Windows and Doors December 2004 - March 2008
Quebecor World June 2000 - December 2004
Skills
Microsoft Office, Human Resources, Collections, Healthcare, Operations Management, Team Leadership, Managerial Finance, Logistics, Recruiting, Payroll, Customer Service, Call Center, Master Scheduling, Health Insurance, Compliance, Motivation, Office Administration, Medicare, Operating Budgets, Clinical Research, Account Management, NICE Call Recording, Public Speaking, Performance Management, Performance Improvement, Personal Development, Lotus Notes, ADP Payroll, ADP E-Time, Authorization, People Skills, Goal Oriented, Organizational..., Call Centers, JD Edwards, FMLA, EEOC, ADA compliance, Interviews, Budgets, Management, HRIS, Benefits Administration, Policy, PeopleSoft, Deferred Compensation, Time Management, Process Improvement, New Hire Orientations, Team Building
Education
Strayer University-Tennessee 2012 — 2013
Bachelor of Business Administration, HR Management
Dyersburg State Community College 2001 — 2004
Associate of Applied Science, Business
Portfolio Recovery Associates, Inc. April 2010 - March 2014
Long-Lewis Ford June 2006 - December 2009
Parisian October 1996 - May 2006
Skills
Call Centers, Credit, Customer Service, Vendor Management, Process Improvement, Leadership, Operations Management, Sales Management, Account Management, Employee Training, Sales, Reporting & Analysis, Negotiation, Financial Analysis, Banking, Microsoft Excel, Microsoft Office, Portfolio Management, Coaching, Recruiting, Interviews, Internet, Corporate Communications, Computer Hardware, Financial Risk, Risk Management, Cold Calling, Merchandising, Schedules, Presentations, Sales Presentations
Education
Jefferson State Community College 1996 — 2013
completing Associates Degree, Fine/Studio Arts, General
Washington Nationals April 2015 - Present
FedBid, Inc. October 2014 - April 2015
FedBid, Inc. May 2014 - April 2015
Portfolio Recovery Associates, Inc. May 2013 - August 2013
Rave Motion Pictures May 2011 - August 2012
Oakton Swim and Racquet Club May 2009 - September 2010
Regal Entertainment Group May 2008 - November 2008
Skills
Microsoft Word, Public Speaking, Customer Service, PowerPoint, Microsoft Excel, Sales, Microsoft Office, Time Management, Teamwork
Education
Christopher Newport University 2010 — 2014
Bachelor of Science Degree, Business Administration; Accounting, Senior
Oakton High School 2006 — 2010
Advanced Diploma
Portfolio Recovery Associates, Inc. October 2011 - October 2013
Closed Circuit Management January 2007 - April 2011
Fearless Records March 2006 - May 2010
Trans World Entertainment January 2003 - February 2006
Skills
Account Management, Sales, Call Centers, Cold Calling, Credit, Customer Service, Sales Management, Insurance, Management, Recruiting, Portfolio Management, Financial Services, Negotiation, Team Building, Leadership, Microsoft Excel
Education
Full Sail University
Bachelor's of Entertainment Business
Milan High School
State of Tennessee June 2014 - Present
Portfolio Recovery Associates, Inc. December 2012 - June 2014
Gibson County School District July 2008 - June 2011
Skills
Computer Hardware, Active Directory, Windows Server, Windows XP, Windows 7, Technical Support, System Administration, Troubleshooting, Microsoft Exchange, VMware, VPN, Network Administration, Group Policy, Remote Desktop, Networking, Help Desk Support, CCNA
Education
WGU Tennessee 2013 — 2015
Bachelor of Science (BS), Network and System Administration/Administrator
Jackson State Community College 2008 — 2010
Associate's degree, Network and System Administration/Administrator, 3.9
Gibson County High School 1990 — 1994
Portfolio Recovery Associates, Inc. October 2013 - Present
RJ Young April 2012 - October 2013
Skills
Selling, Solution Selling, Microsoft Excel, Outlook, Cold Calling, Sales Presentations, Event Planning, Sales Management, Customer Service, Salesforce.com, Sales Operations, Microsoft Office, Direct Sales, Microsoft Word, Managed Print Services, B2B, Sales, Account Management, Budgets, New Business Development, Sales Process, Document Imaging, Team Building, Strategic Planning, Leadership, Marketing Strategy, Negotiation, Training, Social Networking, Contract Negotiation, Team Leadership, Fundraising, Time Management, Leadership Development, Event Management, Public Relations
Education
West Tennessee Business College 2006 — 2008
Administrative Certification, Administrative Assistant and Secretarial Science, General
Jackson State Community College 2005 — 2006
General Studies
Portfolio Recovery Associates, Inc. October 2013 - Present
Jutla & Associates, Ltd. September 1999 - Present
Codilis & Associates, P.C. May 2012 - October 2013
Asset Acceptance, LLC 2004 - February 2011
Resurgence Financial, LLC. April 2002 - August 2003
Vengroff, Williams & Associates, Inc. January 2001 - May 2002
Benos,Sukhatme & Associates May 1998 - November 1999
Skills
Litigation, Compliance, Creditors' Rights, Debt Collection, Courts, Legal Writing, Bankruptcy, Civil Litigation, Commercial Litigation, Corporate Law, FCRA, FDCPA, Foreclosures, Hearings, Legal Research, Licensing, Real Estate, Trials, Appeals, Arbitration, Mediation, Legal Assistance, Westlaw
Education
Southern Illinois University School of Law 1995 — 1998
JD, Law
DePaul University 1990 — 1994
BA, I/O Psycholgy
Elk Grove High School 1986 — 1990
Portfolio Recovery Associates, Inc. January 2014 - Present
Primeritus Financial Services, Inc July 2011 - January 2014
USA Recovery Solutions July 2011 - October 2012
American Recovery Service & Skipbusters July 2008 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Time Management, Agent Relations, Customer Service, Customer Satisfaction, Customer Support, Fact-checking, Data Entry, Investigation, Digital Recognition..., Office Administration, Microsoft PowerPoint, Account Management, Repossessions, Supervising, Social Media, Operations Management, Process Improvement, Negotiation, Credit, PowerPoint, Team Building, Leadership, Risk Management, Call Centers, Sales Management, Sales
Education
Folsom Lake College 2006 — 2008
Union Mine High School 2002 — 2006
Friends University August 2013 - Present
Portfolio Recovery Associates, Inc. January 2012 - August 2013
Konica Minolta Business Solutions U.S.A., Inc. February 2011 - December 2011
United States Air Force January 2005 - December 2006
US Army October 2002 - December 2004
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Computer Network..., Microsoft Exchange, Microsoft Office 2007, Microsoft Technologies, Apple Certified, Office 2010, Microsoft Certified..., Software Installation, Remote Troubleshooting, Internet Troubleshooting, Windows 7, Network Administration, Windows XP Pro, Apple OS, Hardware, Help Desk Support, Printers, XP, Hardware Support, Technical Support, Laptops, Remote Desktop, Dell Computers, Active Directory, Hardware Installation, Workstations, Troubleshooting, Wireless Networking, Desktop Computers, Microsoft Certified..., VPN, System Deployment, VMware, Active Directory..., Service Desk, Security, Team Leadership, Team Management, Leadership, Project Delivery, Networking, A+ Certified, CompTIA, CompTIA A+ Certification, Group Policy, Norton Ghost, Operating Systems
Education
Friends University 2014 — 2016
Hutchinson Community College 2003 — 2006
Associate of Arts and Sciences (A.A.S.), Computer Support Specialist
Republic Services September 2014 - Present
Ross Stores, Inc. July 2014 - Present
Portfolio Recovery Associates, Inc. February 2014 - September 2014
Caribe Cafe May 2014 - June 2014
El Jibarito Rest. January 2014 - April 2014
Papas la Cotorra March 2012 - September 2013
Papa's La Cotorra August 2010 - September 2013
Consolidated Waste Service Corp. July 2011 - February 2012
City of Cayey, Puerto Rico June 2009 - March 2010
City of Cayey,Puerto Rico March 2008 - May 2009
Skills
Microsoft Office, Customer Service, Public Speaking, PowerPoint, Social Media, Microsoft Word, Team Building, Microsoft Excel, Team Leadership, Event Planning, Spanish, Teamwork, Event Management, Management
Education
EDP College of Puerto Rico Inc-San Juan 1984 — 1993
Bachelor in Business Administration
Miguel Melendez Muñoz 1981 — 1984
High School Diploma
AUSGAR Technologies INC October 2011 - Present
CACI International Inc August 2010 - October 2011
Aileron Consulting, LLC October 2009 - October 2010
SYSTEK October 2008 - October 2009
LabCorp April 2007 - October 2008
Reynolds and Reynolds Web Solutions September 2006 - April 2007
Tidewater Tech Online April 2004 - September 2006
Portfolio Recovery Associates, Inc. April 2003 - March 2004
Skills
Strategic Planning, Microsoft Office, Public Speaking, Information Assurance, PowerPoint, Management, Windows, Outlook, Customer Service, Microsoft Excel, Security+, XP, Security, Team Leadership, DoD, HTML, Security Clearance, Microsoft Word, Program Management, Military, Public Relations, Network Security, Team Building, Windows 7, Training, System Administration, Software Documentation, Troubleshooting, Government, Access, Windows XP, Computer Security, Active Directory, CompTIA Security+
Education
ECPI University 2001 — 2003
A.A.S. Degree, Computer Info. Science/ Networking – ECPI College of Technology, Virginia Beach, VA
CACI International Inc September 2014 - Present
Homes.com 2014 - 2014
Information Innovators Inc. (Triple-i) 2013 - 2014
Pinpoint IT Services 2013 - 2013
Portfolio Recovery Associates, Inc. 2012 - 2013
Fulcrum IT Services LLC 2011 - 2012
Pinpoint IT Services 2010 - 2011
Cormine Intelligent Data, LLC 2008 - 2009
The Virginian-Pilot 2004 - 2007
Skills
User Interface Design, HTML, Quality Assurance, Agile Methodologies, SDLC, Software Development, Requirements Gathering, XML, Software Documentation, Testing, Scrum, Databases, .NET, Project Management, Business Process, Business Analysis, Process Improvement, CRM, Visio, Technical Writing, Management, Requirements Analysis, Training
Education
Christopher Newport University
BSGA, Major: Legal Studies; Minor: Philosophy
CSAA Insurance Group, a AAA Insurer September 2014 - Present
Portfolio Recovery Associates, Inc. July 2013 - September 2014
Java City August 2011 - February 2013
John Ball Zoological Society April 2012 - October 2012
Kent County Courthouse January 2012 - April 2012
Kent County Courthouse April 2011 - August 2011
Skills
Customer Service, Supervising, Communication, Adaptation, Grasp New Concepts..., Microsoft Office, Organization, Hardwork, Goal Oriented, PowerPoint, Critical Thinking, Facebook, Teamwork, Leadership
Education
LSU Shreveport 2015 — 2016
Master of Business Administration (M.B.A.)
Grand Valley State University 2009 — 2013
Bachelor of Science (B.S.), Majors: Criminal Justice and Sociology. Minor: Psychology
GEICO May 2012 - Present
Portfolio Recovery Associates, Inc. October 2011 - Present
Dominion Virginia Power August 2007 - December 2010
Leigh Hall Assisted Living March 2006 - August 2007
S.L Nusbaum Realty August 2005 - October 2005
Gold Key Resorts April 2004 - August 2005
Skills
Microsoft Office, Billing, Payroll, Customer Service, Supervisory Skills, Invoicing, Teamwork, Outlook, Office Management, Accounts Receivable
Education
Bryant and Stratton College 2011 — 2014
Bachelors, Health Services Administration
ECPI College of Technology 2003 — 2005
Associates, Business Administration
Munger, Tolles & Olson LLP December 2013 - Present
Portfolio Recovery Associates, Inc. April 2012 - November 2013
Southern California Edison October 2009 - May 2012
Eagle Point Software Corporation March 2002 - March 2009
Ron Weber and Associates June 1999 - March 2002
iWireless July 1998 - June 1999
Firestone 1997 - 1998
Skills
Technical Writing, Process Improvement, Strategic Planning, Team Building, Organizational..., Organizational Change, Organizational..., Leadership Development, Change Management, Talent Management, Training, Leadership, Analysis, Business Analysis, Business Development, Business Process..., Cross-functional Team..., Employee Benefits, Customer Service, Employee Engagement, Employee Training, Employee Relations, Human Resources, Management, Management Consulting, Onboarding, Operations Management, Performance Management, Project Management, Program Management, Project Planning, Recruiting, Sourcing, Strategy, Succession Planning, Talent Acquisition, Team Leadership, Vendor Management, Energy, Consulting, Contract Management, Coaching, Microsoft Excel, Workforce Planning, Culture Change, Training & Development, Microsoft Office, Budgets, Risk Management, Marketing
Education
American InterContinental University 2007 — 2007
MBA, Organizational Psychology, 4.0
Iowa State University 1995 — 1999
B.A., Communication Studies
New Beginnings, Inc. January 2014 - January 2015
Stinger, Inc. November 2011 - January 2014
Portfolio Recovery Associates, Inc. March 2010 - July 2011
Emeritus April 2008 - February 2010
Dr. Lee R. Dorey M.D., P.A. May 2007 - August 2009
Skills
QuickBooks, Microsoft Office, Windows, PDS, Microsoft Word, Microsoft Excel, Adobe, UPS Shipping, Bookkeeping, Customer Service, HIPAA, Invoicing, 10 Key, Nursing, Negotiation, PowerPoint, Proofreading, Research, Typing, Spreadsheets, Outlook, Data Entry, Accounts Receivable, Time Management, Telephone Skills, Medical Records, Accounts Payable, Office Management, Administrative..., Fax, Medical Terminology, Inventory Management, Budgets, Customer Satisfaction, Teamwork, Training, Human Resources, Call Centers, Filing, Cpr Certified, Employee Relations, Microsoft Office 2007, Office Administration, Accounting, Software Documentation
Education
Hutchinson Community College 2005 — 2009
Pre-Nursing Studies
Newport News Industrial, A Subsidiary of Huntington Ingalls Industries February 2014 - Present
Harris Teeter March 2013 - December 2013
Sears Holdings Corporation 2012 - 2013
Portfolio Recovery Associates, Inc. August 2011 - January 2012
Carowinds March 2010 - March 2011
Skills
Customer Service..., Money, Sales, Computers, Merchandising, Retail Sales, Leadership, Customer Satisfaction, Inventory Management, Loss Prevention, Cold Calling, Microsoft Excel, PowerPoint, Microsoft Office, Inventory Control, Microsoft Word, Data Entry, Social Networking, Event Planning, Access, Visual Merchandising, Account Management, Management, Call Centers, Telephone Skills, Networking, Outlook, Team Building
Education
Shaw University 2007 — 2010
Computer and Information Systems Security/Information Assurance
Hampton University 2005 — 2006
Sports Management
Anthem, Inc. October 2013 - Present
Portfolio Recovery Associates, Inc. July 2013 - October 2013
James Madison University January 2013 - May 2013
Amerigroup May 2012 - August 2012
Virginia Beach Neptune Festival January 2008 - August 2009
Skills
Corporate Communications, Internal & External..., Associated Press style, Research, Teamwork, Public Speaking, Public Relations, Strategic Communications, Crisis Communications, Adobe Creative Suite, SharePoint, Microsoft Office, WordPress, Final Cut Pro, Writing, Newsletter Production, Social Responsibility, Communications Planning, Social Networking, Social Media, Web Development, Press Releases, Blogging, Team Leadership, Marketing Communications, Advertising, English, Internal Communications, Community Development, Editing, Newsletters, Content Development
Education
James Madison University 2009 — 2013
Bachelor of Arts (BA), School of Media Arts & Design, Corporate Communications, Sports Communication minor
ECPI University November 2011 - Present
Bank of America July 2010 - November 2011
Portfolio Recovery Associates, Inc. February 2008 - July 2010
Enterprise Rent-A-Car January 2003 - February 2008
Skills
Customer Service, Leadership, Training, Coaching, Microsoft Office, Team Building, Sales, Marketing, PowerPoint, Time Management, Recruiting, Interviews, Program Management, Risk Management, Management, College Recruiting
Education
Indiana Wesleyan University 2014 — 2016
Master's Degree, Human Resource Management
Marymount University 1998 — 2002
Bachelor of Business Administration (B.B.A.), Marketing
Johnson & Kinzel Attorney at Law and Sizemore Law Office December 2014 - Present
Hospira June 2013 - December 2014
Farmers Alliance Mutual Insurance May 2001 - June 2013
H&R Block 1999 - 2005
Portfolio Recovery Associates, Inc. 2000 - 2001
Skills
Business Requirements, Business Process..., Requirements Analysis, Requirements Gathering, Software Documentation, Product Development, SharePoint, Information Technology, Microsoft Excel, Microsoft Word, PowerPoint, Insurance
Education
Hutchinson Community College 2011 — 2014
Currently working on completing my Associates in, Computer Support Specialist - Technician
Wichita State University 2003 — 2005
Associates in Personal Lines Insurance and Insurance Services, Insurance
Mayo Clinic April 2015 - Present
Portfolio Recovery Associates, Inc. February 2011 - Present
State of Tennessee April 2007 - May 2008
Asurion August 2003 - November 2006
Skills
Access, Data Entry, Human Resources, Microsoft Excel, Outlook, Accounts Receivable, Employee Relations, SAP, Microsoft Word, PowerPoint, SOP development, Job Aids, Work Instructions, Leadership, Motivation, Employee Training, Inventory Control, Compliance, Legal, Customer Service, State Government, Coaching, Interviews, SOP Development, Analysis, Process Improvement, Team Building, Microsoft Office, Data Analysis, Performance Management, Financial Analysis, Vendor Management, Management, Operations Management, Finance
Education
Strayer University (VA) 2012 — 2014
Master of Business Administration (M.B.A.), Human Resource Management
American InterContinental University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Human Resource Management
American InterContinental University 2008 — 2010
Associate of Arts (A.A.), Business Administration
State of Louisiana January 2012 - June 2013
Portfolio Recovery Associates, Inc. June 2009 - August 2011
Samuel I. White, P.C. November 2008 - March 2009
Skills
General Office..., General Office Work, Legal Documents, Typing, Microsoft Office, PC Law, Collections, Multi Tasking, Organization, Access, Data Entry, Event Planning, Interviews, Leadership, Legal Research, Legal Writing, Outlook, Social Networking
Education
Liberty University 2011 — 2015
Master of Divinity (M.Div.), Professional Ministries
Grambling State University 2004 — 2008
Bachelor of Arts (B.A.), Political Science and Government
SunTrust Bank November 2013 - Present
Portfolio Recovery Associates, Inc. May 2012 - August 2012
West Virginia University September 2007 - December 2010
China Construction Bank May 2010 - August 2010
HSBC June 2009 - August 2009
Skills
Statistical Computing, Statistical Modeling, Data Analysis, Machine Learning, Data Mining, Survival Analysis, Risk Management, Microsoft Office, R, SAS, C/C++ STL, Visual Basic, LaTeX, SQL, MySQL, JMP, GAMS, Bloomberg, Quantitative Finance, Credit Risk, Portfolio Management, Analysis, Valuation, Derivatives, Statistics, Analytics, Quantitative Analytics, Matlab, C++, Python, Access, Econometrics, Financial Risk, Monte Carlo Simulation, Time Series Analysis, VBA
Education
Georgia Institute of Technology 2011 — 2012
Master, Quantitative and Computational Finance
West Virginia University 2008 — 2011
Master, Statistics
West Virginia University 2007 — 2008
Phd student, Chemistry
East China Normal University 2003 — 2007
Bachelor, Chemistry
Maersk Line, Limited September 2013 - Present
Portfolio Recovery Associates, Inc. November 2011 - September 2013
Amerigroup Corporation May 2011 - August 2011
Towers Watson April 2010 - August 2010
Total Compensation Solutions January 2008 - March 2010
Skills
Microsoft Office, Spanish, Soccer, PeopleSoft, Oracle UPK, Excel, Word, PowerPoint, Access, Visio, MS Project, Outlook, Microsoft Excel, Microsoft Word, HRIS, Leadership, Business Analysis, Training, Executive Pay, Human Resources
Education
The College of William and Mary - The Mason School of Business 2010 — 2012
MBA
Binghamton University 2004 — 2007
BA, Psychology, Spanish
Ossining High School 2000 — 2004
Hennepin County May 2012 - Present
MNSCU November 2008 - September 2012
Ramsey County Workforce Solutions September 2011 - April 2012
Portfolio Recovery Associates, Inc. 2012 - 2012
MN Department Natural Resources February 2006 - November 2008
Minneapolis Public School District October 1996 - July 2006
Skills
Teaching, Microsoft Office, Writing, Research, Public Speaking, Trainers, Employee Counseling, Student Counseling, Customer Relations, Recruitment/Retention, Payroll Processing, Accounts Payable, Accounts Receivable, Program Management, Data Analysis, Budgeting, Curriculum Planning, Grant Writing, Organizational..., Event Management, Curriculum Design, Budgets, Coordination, Organizational..., Payroll, Employee Relations, Microsoft Word, Customer Service, Management, Microsoft Excel, Educational Leadership, Training, Administration, Event Planning
Education
Metropolitan State University 2009 — 2012
Bachelor of Science (B.S.), Individualized Degree- Human Resources and Business Management
Inver Hills Community College 2008 — 2011
A.A.S. Individualized Degree, Criminal Justice/Human Resources and Management
Davidson Hotels & Resorts July 2015 - Present
Vaco February 2015 - July 2015
Experis April 2013 - October 2014
William P. Boyd, CRE April 2011 - March 2013
Portfolio Recovery Associates, Inc. November 2006 - March 2011
FL Department of Revenue July 1990 - October 2006
J. Nathan Stout, PA January 1990 - June 1990
Coleman, Higginbotham & Company January 1985 - December 1989
Skills
Use Tax, Tax Compliance, Sales Tax, Auditing, Tax Research, Research, Excel, Word, Fixed Assets, PowerPoint, Problem Solving, Tax Audits, Microsoft Excel, Microsoft Word, Tax, Tax Returns, Analysis, Tax Accounting, Sales & Use Tax, Income Tax, Corporate Tax, Accounting, Accruals
Education
Eastern Michigan University
Bachelors of Business Administration, Accounting
Monet Graham- self employed December 2013 - Present
Gensis July 2012 - May 2013
Superior Technical Resourcs February 2012 - April 2012
Portfolio Recovery Associates, Inc. June 2011 - October 2011
Rite Aid May 2008 - November 2010
GEICO October 2009 - September 2010
Skills
Administration, Data Entry, Microsoft Office, Microsoft Office 2007, Customer Service, Commercial Insurance, Receptions, Payment Services, Legal Research, Validation, Auditing, Microsoft Office 2003, System Administration, Microsoft Excel, Computer Repair, Troubleshooting, Training, Network Administration, Computer Security, Payroll, Microsoft Word, XP, Windows Server, Security, Facebook, Windows 7, Social Media, Time Management, Public Speaking, Leadership
Education
University of Phoenix 2015 — 2017
Business Management
ECPI University 2011 — 2013
Computer Science, Network Security
ECPI University, Virginia 2011 — 2013
Associates of Science Degree, Computer Information Science
Virginia Weseyan College 2010 — 2011
Computer Science, Computer Science
Virginia Wesleyan College 2010 — 2011
Bachelors Degree, Computer Science
Brandon Residential Treatment Center June 2014 - Present
Portfolio Recovery Associates, Inc. June 2013 - May 2014
C.V.S Caremark April 2012 - June 2013
Hamton Inn July 2011 - April 2012
Department of Corrections June 2006 - January 2010
EMC January 2004 - April 2006
Skills
Inventory Management, Microsoft Word, Customer Service, Sales, Coaching, Leadership, PowerPoint, Social Media, Program Management, Microsoft Office, Outlook, Retail, Process Scheduler, Team Building, Accounting, Training, Public Speaking, Microsoft Excel, Management
Education
Curry College 1998 — 2001
n/a, General studies
Curry College 1998 — 2001
Psychology
Descartes Systems Group July 2014 - Present
NBOME February 2013 - July 2014
Vanguard October 2012 - January 2013
GMAC Bank August 2012 - October 2012
Portfolio Recovery Associates, Inc. December 2011 - August 2012
Amerigroup Corporation April 2011 - December 2011
Wolseley January 2007 - March 2011
Biomet 3i December 2005 - December 2006
MortgageFlex Systems, Inc. May 2003 - December 2005
Union Planters Bank December 2001 - May 2003
Skills
Oracle, Oracle SQL, Oracle E-Business Suite, Database Admin, Disaster Recovery, Database Administration, Databases, IT Management, Performance Tuning, PL/SQL, Database Design, System Administration, ITIL, ERP, Oracle Applications, SQL, Microsoft SQL Server, Business Continuity..., Business Intelligence, Integration, Solaris, Software Documentation, Data Warehousing, Data Migration, Data Center, Servers, Security, AIX, Testing, Unix, Troubleshooting, Linux, Operating Systems, Enterprise Software, Shell Scripting, SQL Tuning, Access, Oracle RAC, HP-UX, IT Operations, CRM, Networking, Visio, Process Improvement, Photography, Data Warehouse, IBM AIX
Education
Western Governors University
BS
Citrix education 2007 — 2007
Microsoft Education 2007 — 2007
Oracle University 2006 — 2006
OCP
DRII 2004 — 2004
ABCP
Inter-American University of Puerto Rico-Metropolitan Campus 1987 — 1989
Portfolio Recovery Associates, Inc. January 2014 - Present
Harris Connect October 2012 - January 2013
Loan Care September 2011 - September 2012
Skills
Customer Service, Mortgage Servicing, Defined Benefit, Compensation & Benefit, Benefits Administration
Education
Bryant and Stratton College-Virginia Beach 2010 — 2013
Associate's degree, Human Services, General
Western Branch High School 1995 — 1998
General Diploma, General Studies
Portfolio Recovery Associates, Inc. June 2012 - August 2014
United States Department of Defense September 2011 - February 2012
Blue Cross Blue Shield September 2007 - April 2011
Wonderlic, Inc. October 2005 - September 2007
Weiss Memorial Hospital January 2005 - October 2005
Chicago School of Professional Psychology February 2005 - August 2005
Watson Dwyer August 2004 - December 2004
Chicago School of Professional Psychology June 2004 - September 2004
Skills
Leadership Development, Performance Management, Organizational..., Talent Management, Lominger Leadership..., viaEdge, Workshop Facilitation, Relationship Management, Project Management, Talent Acquisition, Training, Employee Engagement, Instructional Design, Coaching, Job Analysis, Insights Discovery, Interviews, Employee Relations, Leadership
Education
The Chicago School of Professional Psychology 2003 — 2005
Masters, Industrial Organizational Psychology
Bradley University 1999 — 2003
BS, Psychology/business
Visiting Angels of Newport News Va. April 2014 - Present
Pit Stop November 2012 - June 2014
Portfolio Recovery Associates, Inc. 2011 - 2011
Skills
Customer Experience, Social Networking, Cash Register, Store Operations, Social Media, Data Entry, Teamwork, PowerPoint, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel
Education
Capella University 2014 — 2018
Bachelor's degree, Health Information/Medical Records Technology/Technician
Portfolio Recovery Associates, Inc. September 2013 - Present
Images By Vanessa September 2007 - Present
Dominion Enterprises June 2004 - August 2013
Skills
Microsoft Office, Advertising, Photography, Online Advertising, Portraits, Customer Service, Photos, Headshots, Senior Portraits, Sports Photography, Image Manipulation
Education
Art Institute of Pittsburgh 2009 — 2014
Associate's degree, Photography, 3.8
Norfolk State University 1987 — 1989
Business Administration and Management, General
ManpowerGroup March 2015 - Present
Advanced Benefit Strategies of VA June 2014 - December 2014
Portfolio Recovery Associates, Inc. November 2013 - May 2014
Divaris Real Estate July 2013 - October 2013
Crown Cork & Seal February 2008 - July 2013
Cobb Technologies January 2007 - October 2007
Skills
Employee Relations, Training, Human Resources, Recruiting, Employee Benefits, Leadership, Payroll, New Hire Orientations, Onboarding, Customer Service, Sales, Leadership Development, Time Management, Process Improvement, Outlook, Public Speaking, Project Management, Microsoft Excel, Account Management, Microsoft Office
Education
Christopher Newport University 2003 — 2006
BA, Communication
Convergys November 2014 - Present
Portfolio Recovery Associates, Inc. October 2013 - November 2014
Longwood University June 2012 - May 2013
Barclaycard July 2009 - December 2011
Wachovia Securities (now Wells Fargo Advisors) April 2006 - July 2008
Capital One April 1994 - March 2006
First USA August 1990 - April 1994
Skills
Management, Leadership, Strategy, Project Management, Banking, Risk Management, Financial Services, Strategic Planning, Change Management, Credit Cards, Portfolio Management, Executive Management, Vendor Management, Process Improvement, Start-ups, Finance, Program Management, Business Process..., Securities, Financial Analysis, Business Analysis, Cross-functional Team..., Outsourcing, Business Planning, Business Development, Series 7, Mergers & Acquisitions, Credit, Analysis, Management Consulting, Business Strategy, CRM, Operations Management, Product Management, Business Transformation, Securities licenses -..., Board of Directors, Non-profit Boards
Education
Harvard Business School
Advanced Management Program, Business
University of Delaware
Bachelor of Arts (BA), Political Science and Government
AidData August 2014 - Present
Friends of Erin Molchany January 2014 - May 2014
Hampton Roads Young Democrats March 2013 - January 2014
Portfolio Recovery Associates, Inc. January 2012 - January 2014
Students for Jack Wagner November 2009 - May 2010
Acklin For Pittsburgh June 2009 - August 2009
City of Pittsburgh December 2008 - August 2009
Skills
Community Outreach, Politics, Leadership, Political Campaigns, Public Speaking, Government, Social Media, Communication, Public Policy, Legislative Research, Writing, Strategy, Networking, Research, Legislative Affairs, Legislation, Media Relations, Editing, Video Production, Video Editing, Social Media Marketing
Education
Clarion University of Pennsylvania 2006 — 2011
Bachelor of Arts (B.A.), Political Science, Minor in Speech Communication
Seneca Valley Senior High School
High School Diploma
Portfolio Recovery Associates, Inc. August 2011 - Present
NCO Group October 2008 - March 2011
Top Guard Inc. April 2008 - September 2008
Skills
Proficient Typing Skills, Customer Service, Collections, Communication Skills, Teamwork, Team-oriented, Microsoft Word, PowerPoint, Proprietary Systems, Telephone Skills, Call Centers, Computer Hardware, Windows 7
Education
ITT Technical Institute-Norfolk 2005 — 2007
Associate's degree, Information Technology
Tidewater Community College 2004 — 2005
Associates of Applied Science, Information Technology/Multimedia
Community Health Systems 2014 - Present
Portfolio Recovery Associates, Inc. June 2012 - 2014
Kroger hutchinson kansas 1999 - 2005
Skills
Small Business, Office Management, Team Building, Healthcare, Customer Service, Accounting, Budgets, Microsoft Excel, Training, Team Leadership, Microsoft Office, Sales, Leadership, Public Speaking, Coaching, Management, Microsoft Word
Education
Alpena Community College
Administrative Secretarial Certificate, Computers, Accounting, People
Portfolio Recovery Associates, Inc. December 2011 - Present
PORTFOLIO RECOVERY ASSOCIATES 2011 - 2015
Regions Bank January 2009 - November 2011
NCO Group September 2004 - January 2009
NCO Group August 2003 - September 2004
NCO Group January 2003 - August 2003
NCO Group June 2002 - January 2003
Childrens Crisis Treatment Center January 1995 - June 1999
Children's Crisis Treatment Center January 1995 - October 1998
Hope College 1993 - 1994
Skills
Customer Service, Coaching, Process Improvement, Leadership Development, Vendor Management, Team Building, Performance Management, Recruiting, Team Leadership, Employee Relations, Change Management, Onboarding, Banking, Leadership, Operations Management, Microsoft Office, Training, Talent Management, Risk Management, Human Resources, Interviews, Management, Program Management, Talent Acquisition, Policy, Employee Training, Call Centers, New Hire Orientations, Public Speaking, Hiring, Employee Engagement
Education
Hope College 1990 — 1995
PSY/SOC, Counseling and Social Work
Southern Normal 1986 — 1990
LabCorp Clinical Trials May 2014 - Present
Portfolio Recovery Associates, Inc. October 2013 - February 2014
Regions Financial Corporation March 2013 - August 2013
Aventure Staffing & Professional Services, LLC November 2012 - February 2013
Birmingham Business Alliance, The Chamber for Regional Prosperity 2008 - November 2012
UAB Hospital Human Resources 2002 - 2008
Skills
Talent Acquisition, Coaching, Training &..., Employee Benefits, Sponsorship Sales, Event Management, Legal Compliance, Event Planning, Fundraising, Hiring, Leadership, Management, New Hire Orientations, Onboarding, Recruiting, Training
Education
Alabama Agricultural and Mechanical University 1990 — 1995
B.S., Business Management
Portfolio Recovery Associates, Inc. September 2013 - Present
Williams-Sonoma, Inc. September 2011 - August 2013
NCS Pearson March 2010 - May 2010
NCS Pearson March 2009 - May 2009
Chrysler June 1993 - May 2007
Intracorp July 1988 - October 1992
Education
Walsh College
Master of Arts Economics
Davenport University 2000 — 2004
B.B.A., Finance
Molina Healthcare April 2013 - Present
Allscripts March 2012 - March 2013
Portfolio Recovery Associates, Inc. March 2011 - March 2012
InMotion Hosting February 2011 - April 2011
Apple Inc. November 2009 - April 2011
Designs by Dusto October 2008 - October 2010
Food Lion January 2007 - October 2009
UPS November 2008 - January 2009
Sheehy Ford February 2006 - November 2006
Food Lion May 2001 - January 2006
Skills
Microsoft SQL Server, BizTalk, SQL, C#, .NET, Technical Documentation, Process Improvement, Customer Service, Business Analysis, Databases, Informatica, SSRS, T-MSIS, Medicare, Medicaid, Software Development, Web Development, Database Design, TFS, Software Documentation, SharePoint, HTML, CSS, JavaScript, Team Building, Oracle, Microsoft Office, SSIS, Project Management, Computer Hardware, Agile Methodologies, Social Media, Web Design, Strategic Planning, XML, Technical Support, OS X, Web Applications, QNXT, Management, VB.NET, Requirements Analysis, Troubleshooting, Provider, TPL, Managed Care, Claims, CHIP, ICD-10, Eligibility
Education
ECPI College of Technology 2008 — 2010
BS, Web Development, 3.8
J. Sargent Reynolds Community College 2003 — 2008
AS, Business, 3.0
Portfolio Recovery Associates, Inc. December 2009 - Present
Amerigroup Corporation July 2008 - December 2009
Portfolio Recovery Associates, Inc. February 2007 - July 2008
Education
University of Phoenix 2002 — 2007
MSIS, Information Science
Christopher Newport University 1991 — 1996
BSIS, Information Science
Viaje Marketing & Design January 2014 - Present
Echo Signs Printing & Graphics March 2012 - February 2014
Portfolio Recovery Associates, Inc. May 2009 - March 2012
Skills
Graphic Design, Customer Service, Sales, Art Direction, Digital Photography, Advertising, Social Media Marketing, Marketing, Marketing Strategy, Facebook, Social Networking, Logo Design, Public Relations, Photoshop, Dreamweaver, Posters, Business Cards, Flyers
Education
Art Institute of Atlanta 2005 — 2009
Associates degree, Graphic Design
MUS & CULT ARTS-HISTORIC HOMES ADMINISTRATION May 2013 - Present
Portfolio Recovery Associates, Inc. April 2013 - Present
NOAA: National Oceanic & Atmospheric Administration April 2012 - August 2012
The Coca-Cola Company August 2011 - December 2011
Skills
Data Analysis, Data Entry, Customer Service, Microsoft Excel, Microsoft Word, Document Review, Expense Management, Public Speaking, Management, Research, Organization, Budgets, Data Collection, Document Retrieval, Community Outreach, Docent, Tourism, Document Research, Survey Research, Visitor Management, Cashiers, Expense Reports, Survey Design, Pamphlets, Brochures, Project Design, micr, Patience
Education
Fayetteville State University 2007 — 2009
Master of Arts (MA), Sociology
The University of Virginia's College at Wise 2002 — 2007
Bachelor of Arts (BA), History
The University of Virginia's College at Wise 2002 — 2007
Bachelor's of Science (BS), Sociology
Three Rivers Legal Services, Inc. August 2013 - April 2014
Portfolio Recovery Associates, Inc. December 2010 - June 2011
TOTAL TRANSPORTATION SERVICES INC. August 2010 - November 2010
99.1 WRWS-FM Bethune-Cookman University Radio Station August 2009 - April 2010
Volusia County Teen Court- Circuit 7 September 2009 - December 2009
Bethune-Cookman University August 2006 - April 2009
Education
Florida Coastal School of Law 2011 — 2014
Doctor of Law (J.D.)
Bethune-Cookman University 2006 — 2010
Bachelor of Arts (B.A.), Political Science
Self-employed 2012 - Present
Portfolio Recovery Associates, Inc. September 2011 - February 2012
State of Connecticut November 1987 - October 2008
Skills
Real Estate Transactions, Short Sales, Rentals, Juvenile Court, Juvenile Law, Microsoft Office, Mediation, Supervisory Skills
Education
Eastern Connecticut State University 1983 — 1987
Bachelor's degree, Sociology
Apria Healthcare May 2010 - Present
Portfolio Recovery Associates, Inc. October 2009 - April 2010
Jackson Madison County School System August 2007 - October 2009
Skills
Healthcare, Medical Devices, Microsoft Office, Strategic Planning, Customer Service, Microsoft Excel, PowerPoint, Outlook, Hospitals, Data Analysis, Process Improvement, Software Documentation, Team Building, Sales, Policy, Training, Invoicing, Human Resources
Education
Bethel University, College of Professional Studies 2014 — 2015
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Lane College 2008 — 2010
Bachelor of Arts (B.A.), Sociology
Husqvarna Group April 2015 - Present
Vantari Genetics April 2014 - April 2015
Poiesis Medical, LLC April 2014 - April 2015
Portfolio Recovery Associates, Inc. July 2012 - March 2014
USA Recovery Solutions September 2009 - July 2012
System Pavers January 2008 - September 2009
Village Financial Group June 1998 - December 2007
The Money Store / Wells Fargo February 1997 - June 1998
Skills
Sales Management, Credit Risk, B2B, New Business Development, Customer Relations, Contract Negotiation, Social Networking, Insurance, Customer Service, Management, Risk Management, Negotiation, Mergers & Acquisitions, Team Building, Forecasting, Recruiting, Credit, Marketing, Business Development, Finance, Training, Customer Retention, Account Management, Marketing Strategy, Operations Management, Leadership, Selling, Sales, Change Management, Pricing, Executive Management, Customer Satisfaction, Start-ups, Process Improvement, Sales Process, Lead Generation, Call Centers, Business Strategy, Automotive, Coaching, Sales Operations, Team Leadership, Strategic Planning, Strategy, Banking, Loans, Market Research, Business Planning, Analysis, CRM
Education
Folsom Lake College
One Heart Equestrian Therapy May 2006 - Present
Portfolio Recovery Associates, Inc. June 2014 - July 2015
Spoonflower October 2013 - February 2014
Red Hat September 2012 - March 2013
Phasient Learning Technologies December 2008 - March 2012
Iowa State University August 2007 - May 2008
Time For Kids.com June 2007 - August 2007
Skills
Social Media, E-Learning, Training, Blogging, Lectora, Technical Writing, Photoshop, Press Releases, Quality Assurance, Instructional Design, Newsletters, Facebook, Digital Photography, Image Editing, Program Management, Web Design, Volunteer Management, Fundraising, Editorial, Content Development, Multimedia, Proofreading, Volunteer Coordination, Writing, Learning Management..., Cornerstone
Education
Iowa State University 2002 — 2008
B.S., Journalism and Mass Communications, International Studies
Université de Caen Basse Normandie 2006 — 2007
French Language
Swansea University 2003 — 2004
Shapiro, Appleton & Duffan, P.C. January 2011 - Present
WVEC-TV January 2013 - Present
Portfolio Recovery Associates, Inc. November 2009 - January 2011
Virginia Beach Commonwealth's Attorney May 2003 - October 2009
Skills
Personal Injury, Litigation, Personal Injury..., Civil Litigation, Courts, Torts, Legal Research, Criminal Law, Defense, Legal Writing, Medical Malpractice, Trials, Trial Practice, Criminal Defense, Hearings
Education
The College of William and Mary - Marshall Wythe Law School 2001 — 2004
Juris Doctor
James Madison University 1997 — 2001
BA, Political Science, Philosophy
Portfolio Recovery Associates, Inc. December 2013 - Present
Green Tree Servicing December 2010 - Present
Collections Manager/Supervisor October 2010 - Present
Whole Foods Market December 2009 - December 2010
HEB December 2005 - September 2009
Providian Financial March 2002 - August 2005
Skills
Management, Recruiting, Customer Service, Budgets, Sales, Strategic Planning, Negotiation, Leadership, Team Building, Call Centers, Banking, Retail, Selling, Finance, Forecasting, Customer Satisfaction, Credit, Risk Management, Training, Accounts Receivable, Operations Management, Process Improvement, Customer Retention, Analysis, Insurance, Account Management, Business Development, Sales Management, Financial Analysis, Team Leadership, Coaching, Vendor Management, Loss Mitigation, Interviews, Mortgage Lending
Education
Austin Community College 1998 — 2001
Educational Sciences
Avon September 2013 - Present
Houston Healthcare October 2012 - Present
Portfolio Recovery Associates, Inc. June 2008 - March 2010
The Hotel Windsor August 2002 - December 2006
Skills
Healthcare, HIPAA, Hospitals, Data Entry, Customer Service, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Public Speaking, Process Improvement, PowerPoint, Sales, Customer Satisfaction, Invoicing
Education
American InterContinental University 2008 — 2009
Master's degree, Health/Health Care Administration/Management
Georgia Southwestern State University 2002 — 2007
Bachelor's degree, Psychology
Portfolio Recovery Associates, Inc. April 2014 - Present
ETSU: Student Organization Resource Center 2013 - 2013
Cracker Barrel 2013 - 2013
Slocumb Galleries 2011 - 2011
Skills
Drawing, Painting, Creativity with ideas..., Assertive Conflict..., Analytical Reasoning, Cold Calling Experience, Integrity and..., Proficient with..., Proficient...
Education
Jackson State Community College 2014 — 2014
Pre-Allied Health, 4.0
East Tennessee State University 2009 — 2013
Bachelor of Arts (B.A.), Studio Art major, Biology minor, 3.285
Crockett County High School 2005 — 2009
High School Diploma, University Path
Portfolio Recovery Associates, Inc. January 2014 - Present
Naval Base Guam January 2013 - May 2013
Bankers Life and Casualty Company June 2011 - August 2012
Jacksonville State University September 2009 - June 2010
Anniston District Attorney's Office January 2010 - April 2010
Skills
Microsoft Office, Customer Service, Compliance, Microsoft Excel, E-Learning, HIPAA, Internet, Microsoft Word, Networking, Social Networking, Office Administration, PowerPoint, Proofreading, Research, Tutoring, Translation, Typing, Volunteer Management, Windows, Writing, Telephone Skills, Outlook, Access, Time Management, Administrative..., Administration, Office Management, Microsoft Publisher, Close Attention to..., Technical Writing, Tenacious, Adobe Acrobat
Education
Towson University 2013 — 2014
Certificate, Legal Assistant/Paralegal, 4.0
Jacksonville State University 2007 — 2010
Bachelor of Science (BS), Criminal Justice and Corrections
Duke University School of Law August 2012 - Present
Volvo Financial Services May 2014 - August 2014
Portfolio Recovery Associates, Inc. June 2013 - August 2013
Watagua County District Attorney’s Office May 2010 - July 2010
General Nutrition Corporation June 2008 - August 2009
Gourley & Griffin, P.A. May 2008 - June 2008
Skills
Legal Research, Microsoft Excel, Microsoft Office, Economics, Legal Writing, Eviews, SPSS, Sales
Education
Duke University School of Law 2012 — 2015
Doctor of Law (JD)
Appalachian State University 2009 — 2012
Bachelor's degree, Political Science and Government
Centura College April 2013 - Present
Bon Secours Virginia/Hampton Roads Health System Information Services May 2012 - Present
Eastern Data March 2012 - May 2012
Tidewater Community College September 2011 - March 2012
Liberty Tax Service December 2010 - March 2012
Cox Communications January 2010 - August 2011
NCO Group March 2008 - April 2009
Portfolio Recovery Associates, Inc. 2003 - 2005
Skills
Active Directory, Cisco, Computer Hardware, Software Installation, Windows 7, VMware, SQL, Virtual PC, PC maintenance, EMR, Altiris, Microsoft Office, Microsoft Technologies, XP, Cisco Technologies, Antivirus, Help Desk Support, Microsoft Exchange, Windows XP, VoIP, Computer Maintenance, Windows, Hardware, Printers, Technical Support, EHR, Group Policy, Windows Server, A+, Remote Desktop, Windows Vista, Call Center, Citrix, Reflection X, Call Centers, SharePoint, Operating Systems, Laptops, HTML, Microsoft SQL Server, Access, Networking, Software Documentation, Network Administration, Visio, Testing, Computer Repair, BMC Remedy, Linux, Viero
Education
Tidewater Community College 2011 — 2012
Certificate of Study, Electronic Medical Records Engineering
Centura College-Newport News 2008 — 2009
Associates of Occupational Sciences, Computer Network Management
Tabb High School 1989 — 1993
Christopher Newport University January 2012 - Present
Portfolio Recovery Associates, Inc. June 2012 - August 2012
PepsiCo - Frito Lay June 2008 - August 2011
Skills
Customer Service, Microsoft Office, Leadership, Microsoft Excel, PowerPoint, Data Entry, Microsoft Word, Teamwork, Time Management, Access, Coaching, Public Speaking, Leadership Development, Team Building, Recruiting, Sports, Critical Thinking, Management
Education
Christopher Newport University 2008 — 2012
Bachelors, Business Management, 3.0
Christopher Newport University 2008 — 2012
Bachelor's, Business Management & Leadership Studies
Cox Communications July 2013 - Present
Career Supreme 2013 - Present
Portfolio Recovery Associates, Inc. 2009 - 2013
Tyonek Native Corp 2009 - 2009
West Corporation 2008 - 2009
Starbucks Coffee Company 2006 - 2009
West Corporation 2005 - 2008
Afni 2004 - 2005
Bradley University 2003 - 2005
Bradley University 2003 - 2005
Skills
HR Consulting, Strategic Leadership, Employee Engagement, Employee Relations, Performance Management, Partnering, Organizational..., Leadership Development, Investigation, Talent Management, Project Management, Coaching, Mentoring, Talent Acquisition, Diversity & Inclusion, Employment Law, Blogging, Motivational Speaking, Leadership, Training, Recruiting, Management, Employee Training, Human Resources, Strategy, Policy, Onboarding, Succession Planning, Personnel Management, Interviews, College Recruiting, Deferred Compensation, Hiring, HR Policies, Workforce Planning, Career Development, Benefits Administration, Temporary Placement, Resume Writing
Education
Bradley University
BA, English, Philosophy
Portfolio Recovery Associates, Inc. January 2010 - Present
Mann Bracken, LLP, Successor by Merger with Wolpoff and Abramson, LLP February 2006 - December 2009
Summers, McDonnell, Hudock, Guthrie & Skeel, LLP October 2004 - January 2006
United States District Court for the Western District of Pennsylvania, June 2003 - August 2003
Westmoreland County District Attorney’s Office June 2002 - August 2002
Skills
•Pennsylvania Bar..., •Admitted to the..., •Allegheny County Bar..., •Pennsylvania..., Dispute Resolution, Litigation, Chair of the..., Ohio Bar Association,..., Appeals, Arbitration, Bankruptcy, Civil Litigation, Claim, Commercial Litigation, Corporate Law, Courts, Creditors' Rights, Criminal Law, Debt Settlement, Employment Law, Hearings, Insurance, Legal Assistance, Legal Compliance, Legal Research, Litigation Management, Mediation, Legal Writing, Motions, Medical Malpractice, Personal Injury..., Pleadings, Risk Management, Trials, Westlaw, Workers Compensation, Depositions, Subrogation
Education
Appalachian School of Law 2001 — 2004
Doctor of Law (J.D.)
Edinboro University of Pennsylvania 1997 — 2001
Bachelor of Science (BS), Criminal Justice and Corrections
Event Staffing, Inc. March 2013 - Present
Portfolio Recovery Associates, Inc. April 2012 - January 2014
Generic Theater July 2012 - July 2013
Solstas Lab Partners August 2010 - March 2012
Fragrant Passage Candle Co. LP May 2010 - August 2010
The Biltmore Company June 2008 - December 2009
Ingles Markets November 2004 - November 2007
Target November 2003 - August 2004
Skills
Microsoft Office, Data Entry, Microsoft Excel, Microsoft Word, PowerPoint, Time Management, Outlook, Light Board Operator
Education
Norfolk State University 2014 — 2016
Bachelor of Science (B.S.), Clinical Laboratory Science/Medical Technology/Technologist
Guilford College 2011 — 2012
Accounting
University of North Carolina at Greensboro 2005 — 2009
B.A., Chemistry
Portfolio Recovery Associates, Inc. June 2014 - Present
Cegedim July 2013 - June 2014
Cegedim September 2003 - June 2014
Qualitas Solutions June 2003 - September 2003
SunCom Wireless 1998 - 2003
Skills
VMware, Citrix, VMware ESX, Disaster Recovery, Active Directory, Microsoft Exchange, Servers, Integration, System Administration, VMware Infrastructure, Security, Networking, High Availability, HP, Data Center, Information Technology
Education
DeVry University 1994 — 1995
NovaCopy February 2013 - Present
Portfolio Recovery Associates, Inc. March 2007 - February 2013
Black & Decker February 2006 - November 2006
Best Buy March 2005 - August 2006
Circuit City August 2004 - February 2005
Pepsi Americas 2001 - 2003
Skills
Adobe Acrobat, Banners, Sales, Print Management, Direct Sales, Outside Sales, Cold Calling, B2B Sales, Document Management, Document Solutions, Business Equipment, Managed Print Services, Technology, New Business Development, Printers, Computer Hardware, Digital Printing, Photoshop, Image Manipulation, Posters, Image Editing, Typography, Graphics, Graphic Arts, Packaging, Logo Design, Brochures, Business Cards, Illustrator, Retail Sales, Adobe Creative Suite, Business, B2B, Sales Process
Education
Jackson State Community College 2001 — 2003
Associates of Art, Graphic Design, 3.5
Institute of Reading Development May 2015 - Present
Savannah College of Art and Design January 2015 - Present
Camp Twin Lakes October 2013 - April 2015
Portfolio Recovery Associates, Inc. June 2010 - May 2013
Batts Enterprises, Inc. January 2010 - January 2011
Metropolitan Funeral Service November 2009 - February 2010
Scripps Howard School of Journalism and Communications August 2009 - December 2009
The Star Democrat Newspaper January 2006 - August 2009
Lee Hall Elementary School September 2008 - January 2009
Sylvan Learning Centers August 2004 - August 2006
Skills
News Writing, Editing, Social Media, Public Relations, Blogging, Event Management, Video Production, Creative Writing, Social Networking, Leadership, Media Relations, Corporate Communications, Copy Editing, Adobe Creative Suite, Internal Communications, Final Cut Pro, Graphic Design, WordPress, Technical Writing, Microsoft Office, Video, Management, Newsletters, InDesign, Research, Multimedia, Proposal Writing, Nonprofits, Copywriting, Storytelling, Interviews, Advertising, Marketing, Publications, Strategic Communications, Journalism, Feature Articles, Crisis Communications, Photography, Marketing Communications, Press Releases, Photoshop, AP Style, Video Editing, Publicity, Event Planning, Facebook, Public Speaking, Social Media Marketing, Web Content Management
Education
Savannah College of Art and Design 2013 — 2016
Master of Fine Arts (MFA), Writing, General
Hampton University 2006 — 2010
BA, Print Journalism
Easton High School 2002 — 2006
VersAbility Resources (formerly The Arc of the Virginia Peninsula) December 2012 - July 2015
Portfolio Recovery Associates, Inc. November 2009 - November 2012
Hampton University - Office of the Chaplain/Office of Religious Studies Online Director December 2009 - November 2010
Virginia Educators Credit Union August 2004 - December 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Strategic Planning, Editing, Transcribing, Access, Finance, Accounts Receivable, Auditing, Interviews, Internal Controls, Supervisory Skills, Clerical Skills, Front Office, Receptionist Duties, Administrative..., Administrative Office..., Ordering Office Supplies, Executive Support, Reports, Research, Data Entry, Training, Team Building, Event Planning, Accounting, Spreadsheets, Time Management, Nonprofits, Management, Leadership, Customer Service, Credit, Community Outreach, Office Management, Loans, Internal Audit, Teamwork, Office Administration, Process Improvement, Critical Thinking, Team Leadership, Quality Assurance
Education
Ramstein American High School 1981 — 1985
Clark County Community College 1985 — 1988
Word Processing Specialist
ECPI College of Technology
Medical Computer Specialist
Commonwealth College (Bryant & Stratton) 1994 — 1996
Associate of Arts and Sciences (AAS), Business Management
AT&T Mobility September 2013 - Present
Portfolio Recovery Associates, Inc. May 2012 - August 2013
Best Buy 2008 - December 2011
Dr. Renee Carter-Perpall June 2006 - September 2007
Skills
Communication, Microsoft Office, Market Research, Marketing Communications, Social Media Marketing, Marketing, Public Speaking, Public Relations, Cash Management, Technology, Teamwork, Team Building, Team Leadership, Team Management, Goal Oriented, Efficiency, Effectiveness, Organizational Behavior, Organizational..., Social Networking, Leadership, Customer Service, PowerPoint, Event Planning, Management, Microsoft Word, Microsoft Excel, Research, Sales
Education
Hampton University 2008 — 2012
Bachelor of Science (B.S.), Marketing
Compassion Advocacy Network, Inc. March 2003 - Present
Portfolio Recovery Associates, Inc. October 2003 - November 2012
The Contract Companies March 2001 - September 2002
Paintball News Network, Hillsboro NH October 1998 - February 2001
LazerBall Technologies, LLC. July 1997 - October 1998
Best Western International, Inc. July 1996 - July 1997
Gamemaster USA-Paintball 2000 November 1995 - July 1996
‘The Last Summer Episode-Party,’ featuring Coolio & Crew April 1995 - October 1995
The Contract Companies December 1993 - April 1995
Skills
Research, Customer Relations, Problem Solving, Public Relations, Fundraising, Leadership, Public Speaking, Event Planning, Strategic Planning, Community Development, Social Networking, Leadership Development, Microsoft Excel, Nonprofits, Entrepreneurship, Marketing Strategy, Business Development, Newsletters, Training, Sales, Small Business, Negotiation, Budgets, Community Outreach, Human Resources, Strategic Partnerships, Event Management, Team Building, Social Media Marketing, Management, Strategy, Marketing, Organizational..., Retail, Marketing Communications, Program Development
Education
Campbell University 1980 — 1983
Bachelor’s Degree, English/Communications, (courses toward degree)
Lejeune High School, MCB Camp Lejeune, NC 1976 — 1980
George Mason University August 2015 - Present
George Mason University August 2014 - Present
George Mason University May 2015 - August 2015
George Mason University March 2015 - August 2015
George Mason University May 2014 - August 2014
Portfolio Recovery Associates, Inc. June 2013 - August 2013
Skills
Time Management, Highly detail oriented, Communication, Goal Oriented, Maintaining A Positive..., Highly personable, Servant Leadership, Learning Quickly, Public Speaking, Microsoft Word, Oral & Written..., Microsoft Office, Outstanding..., Proficient Typing Skills, Always Willing to Learn, Positive Energy, Consistency, Time & Attendance, Meet Deadlines, Diligent, Building Relationships, Systematic, Observational, Motivational Speaking, Life Coaching, Microsoft Word 2010, Personal Development, Leadership, Event Planning, Customer Service
Education
George Mason University 2012 — 2016
Bachelor of Science (BS), Business Management
George Mason University - School of Business 2012 — 2016
BS of Business Management
Subsystem Technologies, Inc. September 2013 - Present
Woodforest National Bank May 2014 - April 2015
Portfolio Recovery Associates, Inc. April 2010 - June 2013
First Virginia Financial Services April 2009 - April 2010
Skills
Finance, Customer Service, Accounts Payable, Training, Microsoft Excel, Banking, Call Centers, Loans, Negotiation, PowerPoint, Financial Reporting, Accounts Receivable, Microsoft Word, Logistics, Coaching, Research, Office Administration, Account Management, Claims, Claims Handling, Collections, Income Tax, Materials Management, Teller Operations, Cash Handling Experience, Capitalization, Logistics Management, Bank Reconciliation, Shipping
Education
American InterContinental University 2015 — 2016
Master of Business Administration (M.B.A.), Accounting
American InterContinental University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Finance, 3.5
American InterContinental University 2009 — 2011
Associate of Business Administration, Business, 3.5
Portfolio Recovery Associates, Inc. July 2013 - Present
Qualcomm July 2011 - June 2012
Qualcomm January 2011 - March 2011
San Diego Volunteer Lawyer Program March 2010 - February 2011
North County District Attorney August 2009 - October 2009
La Costa Resort & Spa March 2006 - May 2009
Sephora May 2005 - December 2005
University of Florida - Jacksonville Healthcare October 2003 - March 2005
Corbel February 2001 - August 2003
Skills
Research, Microsoft Excel, Staff Development, Event Planning, Microsoft Word, Public Speaking, Editing
Education
University of California, San Diego 2008 — 2009
Paralegal Certification
Drake University 1992 — 1994
Education, Early Childhood
Iowa State University 1990 — 1992
Early Childhood
Palomar College
Paralegal Studies
Portfolio Recovery Associates, Inc. 2012 - Present
Portfolio Recovery Associates October 2009 - January 2012
Oakton Courts Condominium Association II 2005 - 2010
Allstate Insurance Company July 2003 - September 2009
Skills
SDLC, Requirements Analysis, Agile, Visio, Vendor Management, IT Management, MS Project, Business Analysis, Business Intelligence, Excel, Agile Methodologies, Microsoft Excel, Analysis, Testing, Requirements Gathering, SharePoint, Software Development
Education
Northwestern University 2008 — 2010
MSIT, Information Technology
DePaul University 2001 — 2003
BS, Information Systems
Portfolio Recovery Associates, Inc. November 2012 - Present
Priority Staffing September 2010 - November 2012
Loudoun County Public Schools September 2009 - June 2010
Skills
Data Entry, Editing, Wordperfect, Research, Filing, Outlook, Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Problem Solving, Communication, Human Resources, Writing, Commercial Litigation..., Internet Explorer, Firefox, Scanners, Telephone Reception, Xerox Printers, Online Research, Communication Skills, Written & Verbal..., Close Attention to..., Datacap, At Multitasking, Deadline Oriented, Making Deadlines, Troubleshooting, Databases
Education
George Mason University 2006 — 2009
Bachelor of Arts (B.A.), English
Northern Virginia Community College 2003 — 2007
Liberal Arts
Shawn Henry Productions April 2015 - Present
Nivlaco Entertainment Group November 2014 - May 2015
Portfolio Recovery Associates, Inc. September 2013 - August 2014
Liberty Law Group June 2013 - October 2013
Karen Carnegie, PC May 2013 - July 2013
First Choice Nurses November 2012 - June 2013
Community Personal Care October 2009 - April 2011
Skills
Filing, File Management, Data Entry, Administrative..., Microsoft Word, Outlook, Microsoft Office, Office Management, Customer Service, PowerPoint, Research, Appointment Scheduling, Microsoft Excel, Findlaw, Shepardizing, Calendaring, Legal Documents, Lexis, Document Preparation, Legal Writing, Legal Research, Westlaw, Spreadsheets, Legal Research Skills, Fax, Confidentiality, Critical Thinking, Telephone Skills, Timeslips, Paralegals, Document Drafting, Office Administration, Clerical Skills, Motions, Wills, Powers of Attorney, Estate Planning, Family Law, Multi-line Phone, PACER, Pleadings, Wordperfect, Litigation Support, Document Review, Civil Litigation, Drafting Correspondence, Courts
Education
Norfolk State University 2013 — 2015
Bachelor's degree, Political Science\Pre-law
Bryant and Stratton College-Virginia Beach 2011 — 2013
Associate of Applied Sciences, Paralegal Studies
Personnel Placements, LLC September 2015 - Present
Millennium Business Services December 2008 - Present
Home Medical Products Inc May 2014 - September 2015
Mirror Lawn Turf Doctor, Inc. September 2013 - May 2014
Apria Healthcare August 2012 - January 2013
Portfolio Recovery Associates, Inc. October 2011 - December 2011
Morgan Tax Service December 2006 - 2010
Austin Peay State University March 2008 - December 2008
ManpowerGroup May 2007 - July 2007
Austin Peay State University May 2004 - August 2005
Skills
Accounting, Quickbooks, Financial Reporting, Accounts Receivable, Payroll, Sales, Accounts Payable, Invoicing, QuickBooks, General Ledger, Account Reconciliation, Bookkeeping, Financial Statements, Bank Reconciliation
Education
Southern New Hampshire University 2012 — 2014
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
Austin Peay State University 2004 — 2008
Bachelor of Business Administration, Accounting
Airgas November 2013 - Present
Portfolio Recovery Associates, Inc. August 2012 - June 2013
IBM November 2010 - April 2011
Connexion Technologies March 2007 - December 2009
FleetPride February 2006 - December 2006
Estes Express Lines November 2004 - February 2006
Skills
Training, Recruiting, Employee Relations, Human Resources, Onboarding, HRIS, Performance Management, Employee Benefits, Applicant Tracking..., Interviews, Payroll, Personnel Management, Talent Management, Talent Acquisition, Customer Service, Job Descriptions, Employee Engagement, Organizational..., Event Planning, Employee Training, New Hire Orientations, Hiring
Education
Central Michigan University
HR Administration
Christopher Newport University
Bachelor of Arts, Communication
Sutter Health February 2015 - Present
Health Net September 2014 - November 2014
Portfolio Recovery Associates, Inc. April 2014 - June 2014
Kaiser Permanente October 2004 - April 2014
Oracle Corporation September 2003 - May 2004
McKesson Provider Technologies August 2000 - August 2003
United States Air Force January 1991 - August 1992
Skills
Active Directory, Mainframe, Unix, Microsoft Office, System Administration, Solaris, Security, Programming, Disaster Recovery, IT Service Management, Servers, Operating Systems, Windows, VMware, Technical Support, Help Desk Support, Access, Training, Computer Security, Software Documentation, Networking, Network Security, Troubleshooting
Education
California State University-Chico 1994 — 2000
none, Computer Information Systems
Santa Rosa Junior College 1992 — 1994
none, Computer Science
DIVURGENT March 2013 - Present
Portfolio Recovery Associates, Inc. February 2012 - March 2013
Evergreen Real Estate Services March 2010 - February 2012
Green River Corporation September 2003 - December 2009
Skills
Leadership, Leadership Development, Strategic Human..., Employee Relations, Employee Benefits, Conflict Management, Process Improvement, Negotiation, Strategic HR, Microsoft Office, Personnel Management, Employment Law, Onboarding, Human Resources, Organizational..., Team Building, Management, Performance Management, Training, Recruiting, Talent Acquisition
Education
Antioch University Seattle
Master’s Degree, Industrial and Organizational Psychology
University of Washington
In Transition - Actively Pursuing new Opportunities Independent Beauty ConsultantMary Kay Inc.July 2015 - Present
Delbert Services Corporation April 2013 - August 2013
Portfolio Recovery Associates, Inc. December 2010 - February 2013
Skills
Portfolio Management, Credit, Financial Analysis, Loans, Banking, Call Centers, Customer Service, Leadership, Management, Payments, Risk Management, Strategic Planning, Sales, Team Building, Team Leadership, Public Speaking, Finance, Financial Services, Coaching
Education
College of Southern Nevada 2009 — 2009
General Studies
Valley High School 1999 — 2003
Von Maur September 2013 - Present
Valor Security Services April 2006 - September 2013
Portfolio Recovery Associates, Inc. January 2012 - July 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Public Speaking, English, Social Media, Time Management, Team Leadership, Leadership, Windows, Teaching, Editing, Social Networking, Facebook, Event Management, Outlook, Inventory Control, Retail, Data Entry, Customer Satisfaction, Training, Inventory Management, Telephone Skills, Supervisory Skills, Emergency Management, Physical Security, Interviews, Loss Prevention, Team Building, First Aid, Security, Security Management, Interrogation, Surveillance, Crowd Control, Workplace Violence
Education
Capella University 2015 — 2017
Master of Science (MS), Human Services - Multidisciplinary with a Concentration in Forensics
University of Phoenix 2011 — 2013
Human Services and Management, Human Services
Your Big Day Inc January 2013 - Present
University of Phoenix February 2012 - July 2013
Portfolio Recovery Associates, Inc. September 2010 - January 2011
Sitel August 2009 - November 2009
Skills
Higher Education, Adult Education, Distance Learning, Admissions, Student Affairs, E-Learning, Academic Advising, Instructional Design, Staff Development, Curriculum Development, Curriculum Design, Academic Administration, Enrollment Management, Career Counseling, Customer Service, Microsoft Office, Microsoft Word, Public Speaking
Education
DeVry University 2015 — 2016
Associate's Degree, Accounting, 3.2
University of Phoenix 2011 — 2014
Bachelor of Business Administration (BBA), 3.0
Demopolis High School 2006 — 2007
Diploma
Human Services Business Intelligence AnalystFrederick J Hanna & AssociatesDecember 2009 - 2013
Frederick J Hanna & Associates May 2007 - December 2009
Portfolio Recovery Associates, Inc. August 2005 - April 2007
Portfolio Recovery Associates, Inc. November 2004 - August 2005
Portfolio Recovery Associates, Inc. April 2004 - November 2004
Portfolio Recovery Associates, Inc. September 2001 - April 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Interviews, Intakes, Manage Client..., Client Liaison, Client Development, Compliance, Employee Training, Analytics, Customer Experience, Management, Event Management, Event Planning, Events Coordination, Analysis
Education
Kennesaw State University
Bachelor's degree, Human Services, General
Georgia Highlands College 2011 — 2013
Associate of Science (AS), Human Services, General
Old Dominion University
Interdisciplinary Studies
ACE Cash Express 2013 - 2013
Portfolio Recovery Associates, Inc. January 2012 - June 2012
Skills
Customer Service, Clerical Work, Money Management, Collections
Education
Dyersburg State Community College 2010 — 2011
none
north side high school 2004 — 2006
high school deploma
Portfolio Recovery Associates, Inc. March 2014 - Present
OfficeMax November 2011 - March 2014
Marathon Equipment October 2010 - July 2011
Alabama Title Loans September 2009 - October 2010
Renosol Seating July 2005 - September 2009
Skills
Employee Relations, Human Resources, Recruiting, Employee Benefits, Employee Engagement, Onboarding, Personnel Management, FMLA, Coaching, New Hire Orientations, Training, Team Building, Team Leadership, Employment Law, Interviews, Change Management, Management, Policy, HR Policies, Applicant Tracking...
Education
University of Phoenix
Certificate, Human Resources Graduate Studies
University of Phoenix 2006 — 2007
Masters, Business Administration
Alabama Agricultural and Mechanical University 1997 — 2004
BS, Business Admin, MIS concentration
C.H. Robinson February 2013 - Present
United States Postal Service October 2011 - March 2013
Apria Healthcare March 2010 - April 2011
Portfolio Recovery Associates, Inc. May 2009 - March 2010
Sipes & Seaton, CPA March 2008 - February 2010
Door, an ASSA-ABLOY company April 2008 - November 2008
Jackson Country Club March 2008 - March 2008
Lambuth University August 2004 - March 2008
Skills
Microsoft Excel, Python, SQL, Linux
Education
Chadron State College 2010 — 2015
Bachelor’s Degree, Mathematics and Statistics, 3.3 GPA
Lambuth University 2004 — 2008
BBA, Computer Information Systems
www.JazzisToyPalace.com October 2012 - Present
Regions Financial Corporation April 2011 - February 2012
FDCPA April 2011 - February 2012
Portfolio Recovery Associates, Inc. June 2010 - January 2011
Portfolio Recovery Associates June 2010 - January 2011
Stoner Hill Elementary April 2008 - May 2008
Wal-Mart July 2007 - August 2007
Skills
Typing, Ten Key, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Lotus Notes, Customer Service
Education
Centenary College of Louisiana 2006 — 2010
Health & Exercise Science
Centenary College of Louisiana
Bachelor of Science, Health and Exercise Science; Health and Exercise Science
Portfolio Recovery Associates, Inc. September 2010 - Present
International Practice Group May 2009 - May 2010
International Practice Group March 2009 - May 2009
Thompson Law Group May 2008 - November 2008
Legal Aid Society of San Diego, Inc. September 2007 - February 2008
Skills
Civil Litigation, Business Transactions, Mediation, Litigation, Legal Writing, Commercial Litigation, Arbitration, Legal Research, Courts, Corporate Law
Education
California Western School of Law 2006 — 2008
California State University-San Bernardino 2002 — 2004
Bachelor of Arts, English Literature
Portfolio Recovery Associates, Inc. July 2013 - Present
Portfolio Recovery Associates September 2011 - July 2013
Portfolio Recovery Associates, Inc. April 2007 - September 2011
Portfolio Recovery Associates, Inc. October 2002 - April 2007
Portfolio Recovery Associates, Inc. May 2002 - October 2002
Portfolio Recovery Associates, Inc. September 2000 - May 2002
Picus Communications May 2000 - September 2000
Skills
Payroll, Payroll Taxes, General Ledger, SOX, HRIS, Payroll Processing, ADP, ADP Payroll, Multi-state Payroll, Excel, Accounting, Auditing, Vendor Management, Microsoft Excel, Sarbanes-Oxley Act, Multi-State Sales Tax, Deferred Compensation, Employee Benefits, Account Reconciliation, Human Resources, PeopleSoft, Process Improvement, Leadership, Management, Time Management, Accounts Payable, Applicant Tracking..., Benefits Administration, Outlook, Budgets, Accounts Receivable, Performance Management, Onboarding, Recruiting, Administrative..., Training, New Hire Orientations, Talent Acquisition, Hiring, Internal Controls, Employee Relations, Finance, Policy, Compensation, FMLA, Mergers, HR Policies, Financial Analysis, Financial Accounting, Financial Reporting
Education
Averett University 2004 — 2006
Bachelors, Business Administration
Northeastern State University 1982 — 1984
Accounting
Oklahoma State University 1981 — 1982
Accounting
DB Schenker 2013 - 2014
Portfolio Recovery Associates, Inc. October 2010 - 2013
ColonialWebb Contractors October 2006 - December 2009
Advance Auto Parts June 2005 - October 2006
Spherion December 2004 - May 2005
Greenberg Traurig, LLP April 2004 - November 2004
Sports Authority May 1996 - February 2004
Skills
Microsoft Office, Customer Service, Research, Public Speaking, Financial Analysis, EDI, Concur, PeopleSoft, MAS500, Lawson General Ledger, Penta, Corporate Events, Travel Management, Procure-to-Pay, Process Improvement, Organizational Structure, Team Management, Software Documentation, Internal Controls, Accounting, Analysis, Accounts Receivable, Accounts Payable
Education
Delaware State University 1982 — 1986
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Payne & Associates December 2014 - Present
Wolseley January 2014 - June 2014
College of William and Mary August 2011 - December 2013
Deloitte January 2013 - March 2013
Portfolio Recovery Associates, Inc. May 2012 - June 2012
UPS March 2009 - July 2011
UPS January 2008 - February 2009
UPS June 2007 - December 2007
UPS August 2006 - May 2007
Skills
Class A CDL, Training, Management, Logistics, Inventory Management, Data Analysis, Access, Transportation, Supply Chain Management, Customer Service, Microsoft Excel, Microsoft Office, Analysis, PowerPoint, Shipping, Microsoft Word, Public Speaking, Business Strategy, Market Research, CPA, Business Analysis, Financial Analysis, Financial Reporting, Modeling, Accounting, MBA, Auditing, Tax, Research, Cost Accounting, Valuation, CRM, Human Resources, Teamwork, Process Improvement, Economics, Operations Management, Financial Modeling, Strategic Planning, Forecasting, Budgets, Finance
Education
The College of William and Mary - The Mason School of Business 2011 — 2014
Master of Business Administration (M.B.A.), Business
The College of William and Mary 2011 — 2014
Master's Degree, Accounting
Brigham Young University 2000 — 2007
Bachelor of Science (BS), Psychology
Brigham Young University - Hawaii 1996 — 1999
none, General education
Mount Vernon High School 1991 — 1995
Bryant $ Stratton College September 2012 - Present
Michaels Stores, Inc. July 2012 - March 2013
Bryant & Stratton College May 2012 - July 2012
Bryant & Stratton College-Hampton March 2011 - May 2012
Portfolio Recovery Associates, Inc. August 2010 - March 2011
NCO GROUP INC February 2008 - March 2009
Chuck E. Cheese December 2003 - February 2008
Skills
Microsoft Office, Supervisory Skills, Management, Customer Service, Work in A Fast Paced..., Multi Tasking
Education
Bryant & Stratton College-Hampton 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Health Services Administration
BRYANT AND STRATTON COLLEGE 2010 — 2012
ASSOCIATES, MEDICAL ASSISTING, MAGNA CUM LAUDE Graduate
HAMPTON HIGH SCHOOL 2001 — 2005
STANDARD
Mouth Meets South January 2015 - Present
The Scripps Howard School of Journalism and Communications, Hampton University August 2014 - Present
TMH Communications July 2011 - Present
Portfolio Recovery Associates, Inc. May 2010 - July 2011
J.P. Morgan June 2006 - April 2010
The Madison Group 2001 - 2006
The Mazer Corporation 2000 - 2001
Skills
Leadership, Corporate Communications, Social Media, Media Relations, Strategy, Strategic Communications, Public Relations, Change Management, Integrated Marketing, Marketing, Internal Communications, Marketing Communications, Event Planning, Social Media Marketing, Management, Public Affairs, Reputation Management, Crisis Communications, Executive..., Issues Management, Training
Education
Antioch University Midwest
M.A., Management
The Ohio State University
B.A., Journalism
Booz Allen Hamilton February 2015 - Present
Association and Civil Liberties Union (ACLU with Freedom Michigan) November 2014 - December 2014
Georgia Victory 2014 (Michelle Nunn for U.S. Senate and Jason Carter for Governor) August 2014 - November 2014
Portfolio Recovery Associates, Inc. June 2014 - August 2014
Center for Public Policy at Hampton University July 2013 - May 2014
University of Arkansas May 2013 - July 2013
Hampton University April 2013 - July 2013
Justin Fairfax for Attorney General April 2013 - June 2013
Hampton University Football Team May 2012 - February 2013
U.S. Department of State May 2012 - August 2012
Skills
Social Media, Government, Public Relations, Statistical Data..., Research, Microsoft Office, Press Releases, Editing, Community Outreach, SPSS, Budgets, Publishing, Event Planning, Facebook, Public Speaking, Social Networking, Strategic Planning, Fundraising, Storytelling
Education
Hampton University 2010 — 2014
Cox Communications May 2014 - September 2014
Sprint Nextel October 2011 - December 2013
Portfolio Recovery Associates, Inc. October 2010 - October 2011
NCO April 2009 - February 2011
APAC January 2008 - March 2009
TeleTech June 2006 - January 2008
Hampton Coliseum September 2002 - May 2006
Gateway November 1999 - January 2001
Skills
Customer Service, Microsoft Office, Microsoft Excel, Customer Satisfaction, Microsoft Word, Inventory Management, Sales, Computer Hardware, Process Engineering, System Administration, Supply Chain Management, Iso 9000, Internet Software, Adobe Director, Call Center, Outlook, Team Building, Troubleshooting, PowerPoint, Training, Call Centers, Telephone Skills, Administration
Education
University of Phoenix 2005 — 2007
Business Administration
Hampton University 1997 — 1999
Associate, Paralegal Studies
Bethel High
Walden University
Business Administration
NCSBN July 2011 - Present
Portfolio Recovery Associates, Inc. November 2009 - July 2011
Global Capacity Group August 2007 - May 2009
Edward Hines Lumber April 2003 - July 2007
Skills
Vendor Management, Project Management, Business Analysis, Requirements Analysis, SQL, SDLC, Visio, Agile Methodologies, SharePoint, Process Improvement, MS Project, Strategic Planning
Education
Project Management Institute 2010 — 2010
PMP, Project Management
Keller Graduate School of Management of DeVry University 2005 — 2007
MBA, Information Technology
DeVry University 1999 — 2002
Bachelor of Science, Computer Information Systems
Portfolio Recovery Associates, Inc. October 2013 - Present
Primeritus Financial Services, Inc November 2010 - October 2013
Main Street Credit Services September 2008 - November 2010
Commercial Capital Funding January 2006 - September 2008
Compass Capital Funding Corporation October 2003 - September 2006
Home Equity Solutions, Inc. June 1999 - October 2003
First Union/The Money Store July 1995 - May 1999
Norwest Financial November 1989 - May 1995
Reliance Insurance Company March 1988 - November 1989
Skills
Risk Management, Organizational Structure, Strategic Planning, Customer Service, Loans, Mortgage Lending, Loan Origination, Team Leadership, Sales, Management, Real Estate, Credit, Mergers & Acquisitions, Portfolio Management, Financial Analysis, Finance, Leadership, Commercial Lending, Executive Management, Insurance, Marketing
Education
Drexel University 1983 — 1988
Bachelor of Science, Finance
Ryan
Portfolio Recovery Associates, Inc. July 2011 - Present
Law Offices of Monifa N. Bailey, LLC June 2002 - July 2011
Skills
Litigation, Courts, Legal Writing, Civil Litigation, Arbitration, Non-profits, Legal Research, Commercial Litigation, Employment Law, Mediation, Public Speaking, Community Outreach, Corporate Governance, Mergers, Bankruptcy, Estate Planning, Legal Assistance, Intellectual Property, Corporate Law, Policy Analysis, Criminal Law, Westlaw, Administrative Law, Government, Due Diligence, Microsoft Office, Policy, Real Estate, Appeals, Trials, Contract Negotiation
Education
American University - Kogod School of Business 1994 — 1996
MBA, International Finance
American University, Washington College of Law 1992 — 1995
J. D.
Hampton University 1988 — 1992
B.A., Political Science
Endurance IT Services July 2015 - Present
Portfolio Recovery Associates, Inc. July 2011 - July 2015
US JFCOM July 2010 - June 2011
United States Air Force November 2009 - July 2010
Gateway Bank & Trust July 2006 - November 2009
Hampton Roads BankShares April 2006 - November 2009
CV International March 2005 - April 2007
Ford Motor Company August 2003 - March 2005
Skills
Active Directory, CCNA, Microsoft Certified..., Security, MCITP, Microsoft Certified..., Networking, CCENT, Network Administration, System Administration, Troubleshooting, Windows, Technical Support, Banking, Vendor Management, DNS, Group Policy, Microsoft Exchange, Servers, VMware, Windows Server, XP
Education
Christopher Newport University 1999 — 2002
none, MIS Networking and Communications
Portfolio Recovery Associates, Inc. 2013 - Present
Morgan Stanley July 1997 - 2012
TransUnion January 1993 - January 1994
Skills
C#, ASP.NET, HTML, Oracle SQL, SQL*Plus, JavaScript, HTML5, XHTML, CSS, Oracle, HTML 5, Requirements Analysis, SQL, SDLC, Software Documentation, Microsoft SQL Server, Software Development, .NET, Databases, Quality Assurance, PL/SQL, Testing, Software Project..., Programming, Database Design
Education
College of the Holy Spirit
BS in Mathematics with Computer Science
DePaul University
MS in Information Systems
Portfolio Recovery Associates, Inc. June 2014 - Present
R. White Associates January 2000 - June 2014
Urban League of Greater Atlanta January 2012 - August 2012
Think Resources August 2008 - September 2010
Sun Investment Group January 2005 - May 2008
Starz Entertainment February 2002 - October 2005
Hewlett-Packard 1995 - 2000
Citi 1990 - 1995
Skills
Marketing, Sales, Recruiting, Account Management, Training, Technical Recruiting, Cold Calling, Business Development, Leadership, Management, CRM, New Business Development, Human Resources, Project Management, Negotiation, Program Management, Budgets, Temporary Placement, Strategic Partnerships, Team Building, Customer Service, Employee Training, Sales Management, Strategic Planning, Talent Acquisition, Sourcing, Networking, Applicant Tracking..., Staffing Services, Internet Recruiting, Contract Recruitment, Temporary Staffing, Executive Search, Salesforce.com, Benefits Negotiation, College Recruiting, Screening Resumes, Permanent Placement, Interviews, Time Management, Screening, Recruitment Advertising, Building Relationships, Employee Benefits, Consulting, Employee Relations, Hiring, B2B, Customer Satisfaction, Selling
Education
Georgia State University 1993 — 1995
Portfolio Recovery Associates, Inc. August 2011 - Present
Target Financial Services November 2008 - August 2011
Target Financial Services August 2007 - November 2008
US Bank August 2006 - August 2007
Prudential Insurance 1998 - December 2002
Prudential Financial 1995 - 1998
Skills
Vendor Management, Strategy, Process Improvement, Portfolio Management, Financial Risk, Call Centers, Business Analysis, Business Process...
Education
Capella University 2006 — 2008
Bachelor of Science (B.S.), Finance
University of St Thomas 1990 — 1995
Economics
Portfolio Recovery Associates, Inc. February 2014 - Present
InRubik April 2012 - Present
The M Davis Company July 2011 - June 2012
BPM Analyst November 2009 - June 2011
Education Opportunity Program August 2008 - May 2010
Skills
Financial Analysis, Investments, Economics, Financial Modeling, Banking, Portfolio Management, Corporate Finance, Equities, Risk Management, Valuation, Strategic Financial..., Fixed Income, Asset Managment, Microsoft Excel, Credit, Business Strategy, Wealth Management, Startup Development, Leadership, Data Analysis, Analysis, SAP, Asset Management, Public Speaking, Management, Finance, Microsoft Office
Education
California State University-Sacramento 2007 — 2010
Bachelor of Arts (B.A.-P.A.), Economics
Portfolio Recovery Associates, Inc. May 2010 - Present
Target Financial Services November 2008 - May 2010
Target Financial Services 2007 - November 2008
Target Financial Services 2006 - 2007
Target Financial Services 2005 - 2006
Target Financial Services 2004 - 2005
CompuCredit 2001 - 2004
Fingerhut 1996 - 1998
Skills
Credit Cards, Loans, Customer Service, Credit, Portfolio Management, CRM, Leadership, Analytics, Management
Education
Augsburg College
Economics/Business Administration
St. Cloud State University
Portfolio Recovery Associates, Inc. November 2009 - September 2010
United States Marine Corps March 2005 - January 2009
Skills
Military, Security Clearance, Operations Management, Military Experience, Leadership, Logistics, DoD, Team Building, Team Leadership, Training, Customer Service, Inventory Management, Supervisory Skills, Process Improvement, Security, Troubleshooting, Program Management, Strategic Planning, Military Logistics, Operational Planning, Organizational..., Transportation
Education
Bryant & Stratton College-Hampton 2013 — 2015
Associate's of Applied Sciences, Criminal Justice and Corrections
Bryant & Stratton college Hampton 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Sears Holdings Corporation January 2013 - Present
Portfolio Recovery Associates, Inc. August 2010 - November 2012
Convergys May 2007 - May 2010
Spherion (Hewitt) February 2007 - May 2007
HKA Enterprises (Duke Energy) May 2006 - December 2006
Office Team December 2005 - May 2006
Charlotte Mecklenburg Schools August 2003 - June 2005
Skills
Interviewing, Talent Acquisition, Sourcing, Coaching, Hiring, HRIS, Employee Benefits, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Recruiting, Interviews, Talent Management, Human Resources, Customer Service, PeopleSoft, New Hire Orientations, Training, Management, Onboarding, Applicant Tracking..., Temporary Staffing, College Recruiting, Screening, Temporary Placement, Job Fairs, Employee Relations, Workforce Planning, Performance Management
Education
University of Phoenix 2005 — 2007
MBA/HRM, Business, Human Resources
Johnson C. Smith University - JCSU 1999 — 2003
BS, Biology
Portfolio Recovery Associates, Inc. March 2011 - Present
Georgia State Workforce Investment Board 2011 - Present
City of Johns Creek 2006 - February 2014
radiant systems 2002 - 2008
Skills
Leadership, Public Speaking, Customer Service, Team Building, Public Relations, Strategic Planning, Non-profits, Research, Government, Event Planning, Sales, Leadership Development, Training, Microsoft Word, Budgets, Nonprofits, Coaching, Fundraising, Program Management, Marketing, Business Strategy, Social Media, Microsoft Office, Policy, Community Outreach, Organizational..., Business Development, Management, Editing, Negotiation
Education
Elmhurst College
Bs, Transportation Managment & Logistics
Selene Finance LP May 2014 - Present
EverBank December 2011 - May 2014
JPMorgan Chase June 2007 - December 2011
Law Office of Harold E. Scherr 2004 - 2007
Portfolio Recovery Associates, Inc. February 2002 - October 2004
US Air Force June 1998 - January 2002
Skills
Loss Mitigation, Mortgage Servicing, Mortgage Lending, Loan Servicing, Mortgage Banking, Risk Management, Default, Litigation Support, Loan Modifications, Mortgage Underwriting, Residential Mortgages, Financial Services, Foreclosures, Legal Research, Mediation, HAMP, Banking, Bankruptcy, Civil Litigation, Credit, Litigation, Loans
Education
Florida Metropolitan University 2005 — 2008
BA in Business Administration, Businss
Portfolio Recovery Associates, Inc. June 2009 - Present
HSBC August 2003 - June 2009
New York Public Library June 1994 - September 1997
Skills
Relationship Management, Banking, Credit, Loans, Mortgage Lending, Financial Services, Account Management, CRM, Sales, Portfolio Management, Credit Cards, Credit Analysis, Sales Management, Business Development, Risk Management, Commercial Banking, New Business Development, Credit Risk, Retail Banking, Salesforce.com, Customer Service, Team Building
Education
CUNY Bronx Community College
Norfolk State University
Norfolk State University
Business, Management, Marketing, and Related Support Services
Portfolio Recovery Associates, Inc. 2010 - Present
ColonialWebb Contractors October 2006 - December 2009
The Sports Authority May 1996 - February 2004
Education
Delaware State University 1982 — 1986
BS, Marketing
Sutherland Global Services February 2014 - Present
Dysis February 2012 - Present
Portfolio Recovery Associates, Inc. 2002 - 2011
Skills
Training, Talent Acquisition, Recruiting, Microsoft Excel, Organizational..., Team Building, Healthcare, Interviews, Performance Management, HR Consulting, Psychotherapy, Coaching, Customer Service, Psychology, Public Speaking, Talent Management, Microsoft Office, Employee Relations, Human Resources, Career Counseling, Resume Writing, Conflict Resolution, Leadership, Management, Process Improvement, Call Centers, Strategic Planning, Sales, Applicant Tracking..., Time Management, Onboarding, Team Leadership, Leadership Development, Employee Training, Analysis, Program Management, Technical Recruiting, Operations Management, Budgets, Negotiation, Sourcing, Business Analysis, Customer Satisfaction, Employee Benefits, Employee Engagement, New Hire Orientations, Hiring, Credit, Consulting, Business Development
Education
Colorado Technical University 2013 — 2014
Associate of Science (AS), Business Administration and Management, General
Westgate Las Vegas Resort & Casino April 2015 - Present
Riviera Hotel & Casino January 2014 - April 2015
Portfolio Recovery Associates, Inc. January 2010 - October 2013
Golden Nugget Las Vegas 2006 - 2009
AT&T June 1994 - November 2005
Skills
Management, Microsoft Excel, Oracle, SQL, Microsoft Word, Micros, AS400 system, Virtuoso, Kronos, Data Analytics, Financials, Budget Forecasts, P&L Forecasting, Analysis, Leadership, Speadsheet Server for..., JD Edwards, Budgets, Customer Service, Finance, Team Building, Forecasting, Hospitality, P&L, Analytics, MICROS, Data Analysis, Business Analysis, Strategy, Hotels, Financial Analysis
Education
University of Phoenix 2011 — 2014
Bachelor of Science (BS), Finance, General, with Honors
College of Southern Nevada 2009 — 2011
AAS, Finance, General, High Honors
Portfolio Recovery Associates, Inc. April 2014 - Present
City of Chesapeake June 2012 - April 2014
Virginia Beach City Public Schools October 2007 - August 2012
Canon I.T.S. 2005 - 2007
Towers Perrin 2001 - 2002
Skills
Human Resources, Personnel Management, Benefits Administration, Onboarding, HRIS, Recruiting, Performance Management, Talent Acquisition, Applicant Tracking..., Leadership Development, HR Policies, New Hire Orientations, Interviews, Policy, Microsoft Office, PowerPoint, Organizational..., Employee Relations, Employee Benefits, Deferred Compensation
Education
George Mason University 1999 — 2001
B.S., Business Administration
HR Synergy
Mat Industries May 2014 - Present
Portfolio Recovery Associates, Inc. 2007 - 2010
Sam's Club January 2008 - June 2008
Education
Bethel College (TN) 2000 — 2002
Organizational Management
Portfolio Recovery Associates, Inc. December 2011 - Present
Portfolio Recovery Associates, Inc. September 2010 - December 2011
Maximum Security July 2007 - March 2010
Nationwide Credit, Inc. March 2003 - October 2004
Skills
Accounting, Security, Training, Analysis, Process Improvement, Research, Risk Management, Software Documentation, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Problem Solving, Data Entry
Education
Broome Community College 2008 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Portfolio Recovery Associates, Inc. July 2012 - Present
Cars.com 2011 - 2012
various consulting firms 1999 - 2011
Skills
Business Intelligence..., Business Intelligence..., Business Intelligence, Business Objects, Data Warehousing, Bible Study, Biblical Studies, Christianity, Christian Leadership, Christian Education, Christian Ministry, Christian Apologetics, Christian Theology, Moody Bible Institute, Team Building, Business Analysis
Education
Moody Bible Institute (2016 M.A. candidate)
Master of Arts (M.A.), Applied Biblical Studies
Northern Illinois University
Bachelor's degree, Major: Corporate Communication / Minor: Business Administration
College of DuPage
Associate's degree
Fidelity Investments December 2012 - Present
REI Systems July 2011 - December 2012
Delta Career Education Corporation March 2011 - May 2011
Old Dominion University January 2009 - December 2010
Portfolio Recovery Associates, Inc. June 2010 - August 2010
Tata Consultancy Services December 2007 - December 2008
Skills
Microsoft SQL Server, Oracle, C#, Web Services, JavaScript, Databases, ASP.NET, ETL Tools, Java, Unix, SSIS, XML, AJAX, MySQL, HTML, jQuery, UML, ETL, CSS
Education
Old Dominion University 2009 — 2011
Master's degree, Computer Science
Jawaharlal Nehru Technological University 2004 — 2008
B.Tech, Computer Science
Accountemps October 2011 - Present
Jackson Hewitt October 2011 - Present
West Communication July 2007 - February 2010
Portfolio Recovery Associates, Inc. October 2007 - June 2009
Dominion Enterprises June 2008 - February 2009
Skills
Peachtree, Excel, SAP, AS400, Microsoft Office, Quickbooks, Microsoft Excel, QuickBooks, Accounts Receivable
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
MBA, Accounting
DeVry University Phoenix 2006 — 2011
BS, Accounting
Vantage College May 2015 - Present
Elgin Independent School Dst August 2014 - May 2015
Portfolio Recovery Associates, Inc. November 2010 - December 2013
Management & Training Corporation - Philadelphia Job Corps September 2009 - June 2010
Management & Training Corporation - Wilmington Job Corps September 2007 - September 2009
Management & Training Corporation - Eastern PA CTS January 2005 - September 2007
Management & Training Corporation - Gary Job Corps Community November 2000 - January 2005
Skills
Public Speaking, Career Counseling, Microsoft Office, Customer Service, Community Outreach, Microsoft Word, Leadership Development, Microsoft Excel, Research, Strategic Planning, Training, Government, PowerPoint, Social Media, Curriculum Development, Human Resources, Technical Writing, Case Management, Professional Mentoring, Contract Management, Problem Solving, Case Managment, Typing, 10 Key Touch
Education
Texas State University 1996 — 2000
Bachelor's degree, Social Work
Austin Community College 1992 — 1996
Bachelor of Applied Science (B.A.Sc.), Human Services, General
The Salvation Army June 2014 - Present
Tuskegee University December 2012 - January 2014
Portfolio Recovery Associates, Inc. January 2011 - November 2012
West Corporation February 2006 - April 2010
Virginia School for the Deaf, Blind and Multi-disabled February 2002 - February 2006
West Corporation September 1998 - February 2002
West Corporation June 1997 - September 1998
Skills
Employee Relations, Performance Management, Talent Management, Human Resources, Strategic Planning, Benefits Administration, Project Management, Policy, Onboarding, HRIS, Applicant Tracking..., Talent Acquisition, Coaching, Leadership, Training
Education
Chapman University 1987 — 1989
Master's, Human Resource Management/Organization Development
Alabama Agricultural and Mechanical University 1975 — 1979
Bachelor's, English
J.P.Morgan Chase December 2012 - Present
Portfolio Recovery Associates, Inc. July 2010 - December 2012
Portfolio Recovery Associates, Inc. February 2008 - July 2010
Portfolio Recovery Associates, Inc. February 2006 - February 2008
Anschutz Leadership Group January 1999 - January 2002
Skills
Call Center, Hiring, Debt Collection, Coaching, Onboarding, Performance Management, Credit Cards, Talent Acquisition, Team Building, Process Improvement, Training, Human Resources, Talent Management, Leadership, Operations Management, Customer Service, Leadership Development, Employee Engagement, Data Analysis, New Hire Orientations, Succession Planning, Sourcing, Sales, Strategic Planning, Analysis, College Recruiting, Management, Outlook, Credit Risk, Microsoft Office, New Business Development, Account Management, Negotiation, Staff Development, BPO, Sales Management, Recruiting, Business Strategy, Risk Management, Budgets, Outsourcing, Forecasting, Team Leadership, Microsoft Excel, Interviews, Financial Services, Change Management, Contract Negotiation, Business Analysis, Organizational...
Education
Ashford University 2015 — 2016
Master of Business Administration (MBA), Organizational Leadership
Emporia State University 1990 — 1995
Bachelor of Science; Graduate work, Industrial and Organizational Psychology
Portfolio Recovery Associates, Inc. May 2006 - Present
Allstate Financial January 2001 - April 2006
Xpedior February 2000 - January 2001
Allstate 1997 - 1999
Skills
Vendor Management, Process Improvement, Risk Management, SDLC, Management, Leadership, Business Analysis
Education
Eastern Illinois University
Bachelor of Science (B.S.), Business
Grifols November 2012 - April 2013
Octapharma Plasma, Inc. July 2012 - October 2012
Portfolio Recovery Associates, Inc. February 2010 - April 2012
Biotest Pharmaceuticals Corporation December 2008 - November 2009
NEA Baptist Hospital April 2008 - June 2008
DCI Biologicals January 2006 - February 2008
Regional Adjustment Bureau April 2004 - November 2006
Concord EFS February 2004 - April 2004
Spherion January 2004 - February 2004
California Choice April 1998 - October 1999
Skills
Phlebotomy, customer..., Microsoft Office, Microsoft Word, Customer Service, English, Windows, Research, Teaching, Public Speaking
Education
Concorde Career College-Garden Grove 1996 — 1996
Diploma, Front Office Medical Management
World Financial Group (WFG) October 2007 - Present
Phoenix Financial Tax Service August 2006 - Present
Portfolio Recovery Associates, Inc. September 2000 - August 2002
Bank of America April 1998 - August 2000
Skills
Business Management, Financial Accounting, Programming, Strategic Financial..., Insurance, Mutual Funds, Fixed Annuities, Team Building, Retirement Planning, Coaching, Retirement, IRAs, Financial Analysis, Financial Planners, Budgets, Small Business, Wealth Accumulation, Accounting, Tax Accounting, Federal & State Income..., Financial Services, Life Insurance, Financial Planning, Personal Finance, Wealth Management, Management
Education
Tidewater Community College 2001 — 2003
AAS, Accounting
DeVry University 1996 — 2000
BS, Computer Programming Science
Wake County Sheriff's Office September 2008 - Present
MasTec Advanced Technologies August 2007 - September 2008
Portfolio Recovery Associates, Inc. July 2006 - August 2007
Trinity Baptist Faith Diamond Christian Academy June 2003 - July 2006
Suffolk Probation and Parole May 2005 - July 2005
Skills
Microsoft Office, Typing 45 wpm, Internet, Word, Customer Service, PowerPoint, Photoshop, Research, Problem Solving, Windows, Writing, Excel, Typing, Microsoft Word, Supervisory Skills, Budgets, Microsoft Excel, Background Checks, Data Entry, Enforcement, Criminal Justice, Public Safety, Government, Security, Team Building, Training, Investigation, Surveillance, Private Investigations, Leadership, Police, Public Speaking
Education
University of Phoenix 2009 — 2011
MS, Administration of Justice & Security
Elizabeth City State University 2002 — 2006
BS, Criminal Justice
Portfolio Recovery Associates, Inc. August 2011 - November 2012
Sitel February 2005 - August 2010
Education
Gadsden State Community College 2013 — 2015
Associate of Arts and Sciences (AAS), Automotive Manufactor Technology
Montgomery Job COrp 2003 — 2004
Business Technology, Business
Portfolio Recovery Associates, Inc. 2010 - 2012
Education
Ivy Tech Community College 2011 — 2012
Alpine Access September 2013 - Present
Portfolio Recovery Associates, Inc. December 2010 - September 2013
Sitel August 2008 - December 2010
West TN Accident and Injury January 2007 - August 2008
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Health/Health Care Administration/Management, 4.0
University of Phoenix 2011 — 2013
Associate's Degree, Health/Health Care Administration/Management, 4.0
Jackson State Community College 2006 — 2007
Certificate, Medical Insurance Coding Specialist/Coder, 3.8
CSL Plasma May 2015 - Present
Massage Heights January 2015 - Present
Portfolio Recovery Associates, Inc. August 2012 - October 2012
Lifetouch National Schools inc October 2007 - June 2010
south street family medical center June 2005 - December 2006
Skills
data entry, Receptionist Duties, Makeovers, Customer Service, PowerPoint, Microsoft Excel, Telephone Skills, Leadership, Outlook, Microsoft Word, Team Building, Microsoft Office, Time Management, Aesthetics, Manicurist, Skin Thearpist, Makeup Artistry, Waxing, Eyelash Extensions, Eyelash & Eyebrow..., Facials, Employee Training, Eyebrow Extensions, Chemical Peels, Retail, Phlebotomy, Vital Signs, CPR Certified
Education
Chattanooga State Community College 2012 — 2012
certifcate, aesthe
high tech institute 2002 — 2005
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant
Portfolio Recovery Associates October 2010 - June 2011
Portfolio Recovery Associates, Inc. March 2009 - June 2011
Bay Auto Wholesales May 2006 - October 2008
Bay Auto Wholesales May 2006 - October 2008
Express Check Advance October 2004 - May 2006
Express Check Advance October 2004 - May 2006
Skills
Typing
Education
Strayer University FL 2012 — 2014
Florence-Darlington Technical College
Associates of Science Diploma
Marion High School
Diploma
Marion Vocational Center
Ashford University
Associates of Business 2007
ITT Technical College
Criminal Justice
Strayer University
CareFamily.com February 2014 - June 2014
Bank of America June 2013 - November 2013
Portfolio Recovery Associates, Inc. 2012 - 2012
Enhanced Recovery Company, LLC January 2010 - May 2011
Skills
Customer Service, Mortgage Lending, Healthcare, Collections, Credit Cards, Negotiation
Education
Career Training Solutions 2012 — 2012
Nurse Aide, Medical, A
Portfolio Recovery Associates, Inc. July 2012 - Present
Bright Beginnings Preschool August 2011 - July 2012
Education
Bethel College (TN) 2009 — 2012
Business Administration and Management, General
Portfolio Recovery Associates, Inc. May 1994 - Present
Cardservice International October 1993 - May 1994
Skills
Process Improvement, Call Centers, Sales & Use Tax..., Local Government Finance, Financial Services, Customer Service, Telephone Skills, Leadership, Training, Writing, Revenue Forecasting, Organization, Client Billing, Project Management, Data Analysis, Client Relations Skills, Microsoft Excel, Microsoft Office, Solid computer skills, Remote Troubleshooting, Radio Advertising, Social Networking, Creative Writing, Blogging, Fundraising
Education
California State University-Northridge
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Los Angeles Valley College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Portfolio Recovery Associates, Inc. October 2011 - May 2013
NCO Financial Systems November 2006 - February 2011
Anserv Communications, Inc. July 1998 - August 2006
Continental Cablevision, Inc. October 1985 - July 1998
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, E-Learning, Google Analytics, HIPAA, Internet, Invoicing, Knowledge Management, Social Networking, Office Management, Office Administration, PowerPoint, Project Management, Proofreading, Quality Assurance, Quality Management, Quality Control, Typing, YouTube
Education
Alamance Community College 1979 — 1980
Certificate, Dental Assisting and Office Management
Bartlett Yancey High School 1975 — 1979
Graduate, Basic
Madison Clinic Corporation May 2012 - Present
Portfolio Recovery Associates, Inc. May 2007 - April 2012
Citi Trends June 2006 - November 2006
Manpower Professional March 2005 - April 2006
Department of Children's Services December 2003 - June 2004
Skills
Microsoft Word, Microsoft Excel, PowerPoint, AS400 system, HMS, Office Administration, Outlook
Education
College of Lake County 1996 — 2002
Non-degree, Health Information/Medical Records Technology/Technician, 3.0
Jackson State Community College 1984 — 1985
N/A, Business Administration and Management, General, 2.0
Portfolio Recovery Associates, Inc. 2012 - 2013
Education
Fortis College-Norfolk 2009 — 2010
Licensed Practical/Vocational Nurse Training
Portfolio Recovery Associates, Inc. January 2011 - Present
Bank of America November 2006 - July 2008
Skills
Negotiation, Sales, Collections, Analytical Reasoning, Motivation, Leadership, PowerPoint, Microsoft Office, Microsoft Word, Account Management, Operations Management, Accounting
Education
Cleveland State University 2002 — 2005
Bachelor of Business Administration (B.B.A.), Marketing
Eastern Michigan University 1999 — 2002
Business Administration and Management, General
Dominion Law Associates, PLLC June 2014 - Present
Shapiro Brown & Alt, LLP January 2012 - June 2013
Portfolio Recovery Associates, Inc. September 2009 - July 2011
Glasser and Glasser, PLC December 2005 - January 2009
US Navy August 1994 - September 2005
Skills
Microsoft Office, Notary Public, General Office Skills, Multi Tasking, Appointment Scheduling, Organization, Multi-line Phone, Active Team Player, Communication Skills, Civil Litigation, Communication, Filing, Legal Writing, Customer Service
Education
Bryant and Stratton College 2011 — 2014
Bachelor's Degree, Criminal Justice, 3.8
Centura College-Virginia Beach 2009 — 2010
Associate's Degree, Paralegal Law, 3.8
Uintah High School Vernal Utah 1990 — 1994
High School, 3.0
BBVA Compass March 2013 - Present
Portfolio Recovery Associates, Inc. June 2008 - November 2011
The Money Store June 2007 - June 2008
Skills
Customer Service
Education
Walden University 2014 — 2018
Bachelor of Science (BS), Business Administration and Management, General
ITT Technical Institute-Bessemer 2004 — 2008
Bachelor of Science (BS), Multimedia/ Graphic Design