PRC, LLC
Industry: Company
DescriptionPrecision Response Corporation is primarily an operator of outsourced call centers. Precision Response Corporation was the fifth largest employer in Miami-Dade County in 2007 with over 6,000 employees. The company was founded by Mark J. Gordon and David Epstein in 1982. Founded: 1982 Parent organization: Alorica Founders: David Epstein, Mark J. Gordon Subsidiaries: Hancock Information Group, Inc., Avaltus, Inc., Hancock John Capital Trust II
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PRC, LLC Employees
Managed Healthcare Partners November 2012 - Present
125th Street Medical Clinic 2010 - 2012
Coral Reef Medical Research Group 2009 - 2010
Vivant Pharmaceuticals 2007 - 2009
Unique Vacations Worldwide, Sandals and Beaches Resorts 2005 - 2007
PRC, LLC 2003 - 2005
Nextel Communications 2001 - 2003
Skills
Training, Medicaid, Healthcare, Managed Care, Healthcare Management, Leadership
Education
Barry University
Bachelor's Degree, Health/Health Care Administration/Management
The Coding Academy
ICD-10-CM
The Coding Academy
ICD-10-CM
American Health Care Academy
ACLS/BLS
Certified Venous Access Specialist Association
Certified Phlebotomy Technician
B'joux Rouge, LLC 2013 - Present
Choice Legal Group, P.A. March 2009 - February 2014
Center for Family and Child Enrichment, Inc. March 2007 - December 2008
PRC, LLC 2003 - 2007
City of North Miami August 2001 - December 2006
North Dade YMCA January 2004 - January 2006
Skills
Legal Research, Legal Writing, Litigation, Westlaw, Legal Assistance, Mediation, Civil Litigation, Trials, Courts, Litigation Support, Corporate Law, Bankruptcy, Outlook, Family Law, Employment Law, Criminal Law, Wordperfect, Legal Documents, Case Management
Education
Florida Memorial College
Bachelor of Science (B.S.), Criminal Justice-Pre Law
Broward Community College 2002 — 2004
Criminal Justice/Law Enforcement Administration
Delta Career Education Corporation October 2013 - Present
Road Trip by Hertz May 2012 - September 2013
Mike Fonz Co. September 2012 - April 2013
Lucky 7's Outlet Stores March 2012 - September 2012
American Eagle Outfitters October 2011 - February 2012
Tobacco & More November 2010 - October 2011
Picture Me Studio July 2009 - December 2010
PRC, LLC January 2006 - May 2009
Domino's Pizza May 2003 - January 2006
Skills
Computers, QuickBooks, Microsoft Office, Office Administration, Mac, Graphic Design, Web Design, 10 Key, Bookkeeping, Front Office, Facebook, Twitter, E-Learning, Human Resources, Digital Photography, Photoshop, Proofreading, Multi Tasking, Positive Can-do Attitude, Flexibility, Internet, PowerPoint, Microsoft Word, Wordpress, FTP, HTML, Social Media Marketing, Digital Marketing, Typing, Travel Planning, Small Business
Education
Cal State San Marcos 2013 — 2014
Certification, Medical Office Assistant/Specialist
Coastal Carolina Community College 2002 — 2004
Associate's degree, Medical Office Management/Administration
Interactive Response Technologies, (IRT) January 2008 - Present
PRC, LLC September 2005 - June 2007
Skills
Sales Support, Customer Service, Customer Retention, Call Centers, Troubleshooting, Technical Support, CRM, Process Improvement
Education
Broward Community College 2010 — 2014
American Intercontinental University
DRB Capital October 2013 - Present
The GEO Group, Inc. October 2010 - September 2013
Law Offices of David J. Stern, P.A. November 2009 - October 2010
FPL March 2009 - November 2009
ADT August 2008 - January 2009
U.S. Info-Comm, Inc. May 2008 - August 2008
PRC, LLC June 2007 - April 2008
PRC, LLC May 2006 - June 2007
Best Buy November 2001 - June 2006
Skills
Active Directory, Citrix, Microsoft Exchange, BMC Remedy, Dameware, Spectrum, Windows Server, VMware, XP, Troubleshooting, Servers, Call Center, Windows 7, Orion, Windows, System Administration, DHCP, Computer Hardware, DNS, Network Administration, Visio, Disaster Recovery, Software Documentation, Help Desk Support, Technical Support, VPN, Cisco Technologies, VoIP, Routers, Wireless Networking, VMware ESX, Cisco IOS, Switches, Security, Operating Systems, Networking, Blackberry Enterprise..., Data Center, Microsoft SQL Server, SQL, Vendor Management, ITIL, A+ Certified, Norton Ghost, Remote Desktop, Virtualization, Software Installation, TCP/IP, Network Security, IIS
Education
Academy of Florida 2010 — 2011
Broward Community College 1999 — 2001
AS, Computer Engineering
GBT US LLC, American Express Business Travel September 2006 - April 2015
National Biovet Lab March 2006 - June 2006
PRC, LLC 2000 - 2006
Skills
Business Travel, Customer Service, Call Centers, B2B, Customer Satisfaction, Process Improvement, Leadership, Time Management
Education
Broward Community College 2013 — 2015
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Miami Dade College 2002 — 2006
Associate of Arts (AA), Psychology
TotaleMedical March 2010 - July 2012
T-Mobile November 2006 - June 2009
PRC, LLC March 2005 - August 2006
Skills
Sales, Customer Service, Customer Satisfaction, Customer Support, Direct Sales, Positivity, Always Punctual, Sales Operations, Microsoft Word, Windows, Microsoft Excel, Typing, Internet, Microsoft Office, Strategic Planning, Small Business, New Business Development
Education
Broward Community College 2010 — 2014
General Sales, Merchandising and Related Marketing Operations
Actavis February 2013 - February 2015
Kaplan March 2012 - November 2012
Kaplan University August 2011 - March 2012
Vista Healthplan July 2006 - February 2010
The Answer Group (TAG) April 2003 - June 2006
PRC, LLC January 2000 - February 2003
Skills
Windows 7, Active Directory, Remote Desktop, Laptops, System Deployment, Help Desk Support, Microsoft Exchange, Windows XP Pro, SharePoint, Printers, Microsoft Office, Microsoft Excel, Android, Windows Server, Blackberry, Dell Computers, Microsoft Word, Social Networking, Customer Satisfaction, Level 2, Windows Mobile, Gmail, Google Docs, Desktop Deployment, Google Apps, LAN-WAN, Blackberry Enterprise..., Citrix, Router Configuration, Tablets, Cisco Routers, HP, Modems, Gateway, Video Conferencing, Project Coordination, TCP/IP, Google Analytics, Windows 2000, Account Creation, SQL, Desktop Computers, Desktop Environment, Apple, Web Support, Level 3 Support, Data Backup Solutions, Monitors, Citrix Xenapp, Avaya Site...
Education
Broward Community College
Basic Energy Services May 2014 - Present
Precision services November 2013 - Present
southwest auto April 2011 - Present
GSM Worldwide Media April 2011 - December 2012
Trg Solutions March 2008 - April 2011
Venturi Staffing April 2007 - March 2008
Verizon Wireless August 2005 - October 2006
Citizens Bank March 2005 - June 2005
PRC, LLC November 2004 - March 2005
T Wireless July 2004 - November 2004
Skills
Customer Service, Microsoft Excel, Project Management, Microsoft Word, Sales, PowerPoint, Cold Calling, Recruiting, Data Entry, Customer Satisfaction, Human Resources, Call Center, Onboarding, Data Analysis, Management, Account Management, Customer Retention, Event Planning, Marketing Strategy, Negotiation, Program Management, Social Media Marketing, Social Networking
Education
Community College of Allegheny County
DeVry University
sacred heart
N.E.W. Customer Service Companies, Inc February 2010 - June 2011
Target November 2009 - January 2010
PRC, LLC April 2007 - September 2009
Bojangles' Restaurants, Inc. December 1998 - September 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Cape Fear Community College 2014 — 2016
Associate of Arts and Sciences (AAS), Sociology
Bureau Veritas July 2005 - Present
URS Corporation October 2003 - July 2005
PRC, LLC August 2000 - March 2003
URS Corporation June 1999 - August 2000
Skills
Leadership, Marketing Strategy, Advertising, Marketing Management, Marketing, Management, Business Development, CRM, Public Relations, Environmental Awareness, Strategic Planning, Sustainability, Project Management, Sales, Marketing Research, Integrated Marketing, Business Strategy
Education
Florida Atlantic University 2001 — 2003
Masters of Business Administration, Marketing
University of Florida 1995 — 1997
Bachelor of Science (B.S.), Marketing
Broward College 1993 — 1995
Associate of Arts (A.A.)
Jewish Family Service December 2010 - Present
PRC, LLC October 2001 - June 2007
American Express January 1988 - June 2001
Skills
Community Outreach, Healthcare Management, Non-profits, Social Services, Case Managment, Customer Service, Case Management, Team Building, Program Development, Leadership, Event Planning, Healthcare, Nonprofits, Public Speaking, Marketing, Training, Strategic Planning
Education
Kaplan University 2009 — 2011
Associate's degree, Communication, General
City University of New York City College 1970 — 1974
Bachelor's degree, Psychology
United States Government May 2014 - Present
Real Time Resolutions August 2011 - May 2014
University of Phoenix 1999 - 2010
Barry University February 2002 - June 2009
Coverall 2000 - 2001
PRC, LLC 1996 - 1998
Associates Credit Card Co. 1995 - 1996
American Express 1986 - 1995
Skills
Training, Leadership Development, Organizational..., Recruiting, Student Affairs, Process Improvement, Microsoft Office, Public Speaking, Employee Training, Adult Education, Nonprofits, Coaching, Higher Education, Leadership, Human Resources, Team Building, Instructional Design, PowerPoint, Customer Service, Management, Admissions, Change Management, Conflict Resolution, Grant Writing, Outlook, Microsoft Excel, Microsoft Word, Fundraising, Distance Learning, Strategic Planning, Research, E-Learning, Access, Analysis, Career Development, Career Counseling, Employee Relations, Time Management, Event Planning, Non-profits, Staff Development, Community Outreach, Interviews, Workshop Facilitation, Student Recruiting, Resume Writing, Policy, Retaining Customers, Academic Advising, Student Development
Education
St. Thomas University 1990 — 1991
MS, Management, Human Resources
Barry University
Responsive Education Solutions October 2013 - July 2015
Pflugerville ISD August 2013 - October 2013
Austin Independent School District March 2011 - May 2013
Manor Independent School District October 2011 - December 2011
Austin Independent School District January 2011 - May 2011
Manor Independent School District January 2010 - May 2010
PRC LLC August 2006 - September 2007
Classic Soft Trim May 2006 - August 2006
Apple August 2005 - January 2006
Sitel December 2000 - August 2005
Skills
Curriculum Design, Academic Writing, Reading Comprehension, Reading Intervention, Microsoft Office, Classroom Management, Teaching, Customer Service, Customer Satisfaction, Call Center, PowerPoint, Research, Leadership, Instructional Design, Creative Writing
Education
Concordia University-Portland 2013 — 2014
Master of Education (M.Ed.), Curriculum & Instruction, Teaching English as a Second or Foreign Language/ESL Language Instructor, 8-12
Huston-Tillotson University 2009 — 2011
Bachelor of Arts (B.A.), English Language Arts and Reading
Alsina Forms Co June 2007 - Present
PRC, LLC 2005 - 2007
Institutional Investor January 1999 - October 2001
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Outlook, QuickBooks, Executive Calendar..., Human Resources, Contract Management, Notice to Owners, Logistics Management, Timesheet, Customer Service..., Leadership, Office Administration, Budgets, Invoicing, Coordination, Management, Accounts Receivable, Office Management, Customer Service, Process Scheduler, Accounts Payable, Sales, SAP, Bookkeeping, Purchasing, Quicken, Logistics, Proposal Writing, File Management, Negotiation, Access, Expenses, Operations Management, Accpac, Telephone Skills, Employee Relations, Account Reconciliation, Teamwork, Payroll, Inventory Management, MS Axapta, Staff Supervision, Travel Management, Contract Negotiation, PowerPoint, Executive..., Team Building, Axapta
Education
Baruch College 1997 — 2001
Bachelor of Business Administration (BBA), Finance and Investment
Brooklyn Tecnical HS
Bachelor of Business Administration (BBA), Finance & Investment
Baptist Health South Florida 2007 - Present
PRC, LLC 1998 - 2014
PRC, LLC 1998 - 2014
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Customer Service, Outlook, English, Windows, Photoshop, Public Speaking, Budgets, Strategic Planning, Leadership, HIPAA, Hospitals, Talent Acquisition, Training, Healthcare, Microsoft Word
Education
College of Nursing & Health Sciences at Florida International University
Starting in Fall 2014, Speech Language Pathologist
Miami Dade College
Associate of Arts (A.A.) w/Honors, Speech Language Pathology & Audiology
Time Warner Cable August 2013 - Present
Time Warner Cable Business Class June 2012 - August 2013
Time Warner Cable March 2010 - June 2012
PRC, LLC October 2008 - April 2009
PRC, LLC May 2007 - October 2008
Skills
Troubleshooting, Computer Network..., Technical Support, VoIP, Telephony, Call Centers, Telecommunications, Routers, Ethernet, Broadband, Cabling, T1, LAN-WAN, Customer Service, MPLS, IP, WAN, Fiber Optics, Software Installation, Optical Fiber, C++, C#, Java, HTML Scripting, CSS, JavaScript, jQuery, PHP, Python, Ruby
Education
American Sentinel University 2011 — 2015
Bachelor of Science (BS), Computer Science
Lake Region High School 1997 — 2001
High School Diploma, Academic
BenefitMall January 2014 - Present
Courtesy Computers, Inc July 2013 - October 2013
Embraer August 2010 - July 2013
PRC, LLC July 2009 - December 2009
PRC, LLC August 2006 - May 2009
Memorial Support Services July 2005 - August 2006
Edison Schools August 2004 - July 2005
Edison Schools August 2001 - August 2004
Broward Co. Sheriff Department June 2001 - August 2001
The Answer Group September 1998 - February 2001
Skills
Active Directory, System Administration, DHCP, Windows, VMware, Citrix, Help Desk Support, Firewalls, XP, Remote Desktop, Linux, Laptops, Lotus Notes, Software Installation, Network Administration, Cisco Technologies, Operating Systems, Norton Ghost, Computer Hardware, Security, HTML, Windows Server, Microsoft Exchange, Symantec Endpoint..., Integration, IT Operations, Unix, HP, Data Center, Networking, DNS, Windows 7, IT Management, Visio, Switches, Troubleshooting, Virtualization, VPN, Databases, Access, TCP/IP, Software Documentation, Disaster Recovery, Network Security, Hardware, Technical Support, Telecommunications, VMware ESX, Group Policy, Servers
Education
Barry University 2001 — 2015
Bachelor's Degree, Information Technology
The Academy of South Florida 2010 — 2010
MCTS, Information Technology
ATI Career School 1995 — 1997
Associates Degree, Electrical Engineering
The Home Depot October 2012 - Present
Retail business devel November 2012 - December 2012
Walgreens July 2012 - September 2012
Interactive Response Technologies, (IRT) January 2009 - November 2011
PRC, LLC December 2005 - December 2006
Skills
Call Center, Cashiers, Checkout, Sales, Elevator Pitch, Android, Contact Center..., Customer Satisfaction, Customer Service, Training, Data Entry, Telephone Skills, Customer Experience, Cashiering
Education
Keiser Career College-Greenacres 2012 — 2013
Diploma, Pharmacy Technician/Assistant
Broward Community College 2001 — 2004
Associate of Arts (A.A.), Business Administration and Management, General
Availon Inc. April 2011 - Present
Sherwin Williams April 2010 - April 2011
Nationwide Insurance January 2008 - August 2009
Wells Fargo October 2006 - June 2007
PRC, LLC February 2003 - October 2006
Skills
Energy, Renewable Energy, Power Generation, Sales Management, Contract Negotiation, Wind, Marketing Strategy, Account Management, New Business Development, Team Building, Strategic Planning, Project Management, Supply Chain Management, Project Planning, Wind Turbines, Alternative Energy, Operations Management, Training, Event Management, Management, Sales, Leadership, Customer Service
Education
Des Moines Area Community College
Associate of Arts and Sciences (AAS), Industrial Electro-Mechanical Technology
Des Moines Area Community College
Associate of Arts and Sciences (AAS), Marketing
Transamerica September 2014 - Present
ACN September 2011 - September 2014
Mas Tec August 2011 - April 2014
Kaplan University June 2010 - November 2011
Hertz February 2011 - May 2011
U.S. Coast Guard Reserve February 2003 - February 2011
Walt Disney World August 2008 - January 2009
American Express Global Business Travel September 2007 - August 2008
IT’s Your World Destination March 2005 - July 2007
PRC, LLC June 2003 - December 2004
Skills
Leadership, Customer Service, Human Resources, Time Management, Microsoft Office, Sales, Team Building, Payroll, Microsoft Excel, Management, Process Scheduler, Team Leadership, PowerPoint, Training, Microsoft Word, Outlook, Access, Employee Relations, System Administration, Public Speaking, Program Management, Troubleshooting, Data Entry, Social Networking, Project Planning, Operations Management, Security, Leadership Development, Event Planning, Inventory Management, Software Documentation, Budgets, Recruiting, Analysis, Process Improvement, Call Centers, Coaching, Employee Training, Marketing Manager, Network Marketing, E-commerce, Administrative..., Human Resources..., Adobe Professional, PeopleSoft, SAP FICO (R/3)
Education
St. Thomas University 2007 — 2014
Bachelor of Science (B.S.), International Business
American InterContinental University-South Florida 2005 — 2007
Associate of Science (A.S.), Business Administration and Management, General
Century 21 May 2012 - Present
PRC, LLC June 2006 - November 2009
Pride in North Carolina Inc May 2001 - November 2005
Skills
Typing, Computer Science, Programming, Web Development, Data Entry, Java, C++, Visual Basic, Xcode, COBOL, Microsoft Office, SQL, Software Development, Microsoft SQL Server, Web Services, Time Management, Databases, Customer Service, C#, VB.NET, JavaScript, Visual Studio, Process Scheduler, HTML, IIS, Training, System Administration
Education
Coastal Carolina Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Computer Programming
Royal Caribbean International April 2007 - Present
PRC, LLC February 2002 - April 2007
Carnival Corporation 1998 - 2002
Skills
Contract Negotiation, Mergers, Budgets, Strategic Planning, Negotiation, Mergers & Acquisitions
Education
Cornell University 1985 — 1989
B.S., Hotel/Motel Administration/Management
University of Florida 1989 — 1993
JD/MBA
Nova High School 1981 — 1985
Nationwide Move Management November 2013 - Present
Living Miami Management , Inc . December 2009 - August 2013
Little Wonders Learning Academy February 2009 - November 2009
RB Gem Management November 2007 - June 2008
PRC, LLC September 2004 - September 2005
Skills
•Excellent analytical..., •Ability to work..., •Ability to handle..., •Strong written and..., •Software: Yardi..., •50 wpm, Yardi, Yardi Property..., Outlook, Microsoft Word, Invoicing, Accounting, General Ledger, Customer Service, Bookkeeping, Journal Entries, Bank Reconciliation, Teaching, QuickBooks, Accounts Payable, Accounts Receivable, Spreadsheets, Account Reconciliation, Data Entry, Filing, Real Estate, Administrative..., Call Centers, Microsoft Excel, Internet Explorer, Financial Accounting, Office Administration, Typing, Administrative...
Education
Broward College 2004 — 2017
Associate's degree, Accounting and Business/Management, 3.1
Felix Varela Senior High School 1999 — 2004
High School Diploma, General Studies
Nutrition S'mart June 2013 - Present
Corner Bakery Cafe December 2012 - June 2013
Kent Security July 2007 - January 2009
Miami Dade Transit November 2004 - March 2007
PRC, LLC January 2004 - June 2004
Cypress Creek Hotel October 2002 - January 2004
Skills
Singing, Motivational Speaking, Highly motivated..., Entrepreneurship, Web Marketing, Employee Relations, Website Development, Security Awareness, SEM, Google Analytics, Computer Forensics, Public Speaking, Leadership, Lead Generation, Security Audits
Education
Broward Community College 2000 — 2002
32 Credits/Sophmore, Computer Science
Miami Northwestern Senior High/Charles W. Flanagan Senior High School 1996 — 1999
High School Diploma
Bonefish Grill August 2015 - Present
Carrabba's Italian Grill July 2014 - Present
Urban Food Group January 2014 - June 2014
The Governors Club December 2013 - January 2014
Alorica December 2011 - March 2013
PRC, LLC March 2006 - December 2011
United States Marine Corps July 1998 - February 2004
Skills
Customer Experience, Coaching, Business Process..., Employee Training, Team Building, Telecommunications, Team Leadership, Customer Retention, Call Center Development, Management, Training, Leadership, Strategic Planning, Recruiting, Customer Satisfaction, Vendor Management, Quality Assurance, Military, Operations Management, Metrics, Food Safety, Food Service, Food, Performance Management, Culinary Skills, Hospitality, Cooking, P, Baking, Restaurants, Food, Supervisory Experience, ServSafe, Cross-functional Team..., Food Preparation, Phone Etiquette, Timely Decision Making, Restaurant Management, Call Centers, Outsourcing, Workforce Management, Process Improvement
Education
The Chef's Academy 2013 — 2015
Associate of Arts (AA), Culinary Arts/Chef Training
Park University 2010 — 2011
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Campbell University 2006 — 2009
Associate of Arts (A.A.), General Studies
Hanger Prosthetics and Orthotics April 2013 - Present
ValuSource December 2012 - April 2013
Remedy Intelligent Staffing July 2012 - November 2012
Mountain View Medical Group February 2012 - March 2012
Taylor Corporation November 2011 - December 2011
Gastroenterology Associates September 2010 - August 2011
Right At Home July 2010 - February 2011
RYLA Inc. February 2010 - November 2010
PRC, LLC August 2009 - August 2010
JCPenney August 2007 - July 2009
Skills
Staffing Services, Temporary Staffing, Applicant Tracking..., Permanent Placement, Temporary Placement, Screening Resumes, Recruiting, Onboarding, Coaching, Career Counseling, Call Centers, Interviews, Troubleshooting, Human Resources, Sales, Management, Customer Satisfaction, Hiring, Training, Employee Training, Customer Service
Education
Colorado Technical University 2011 — 2015
Bachelor of Applied Science (B.A.Sc.)
Intellitec Medical Institute 2009 — 2010
Associate's degree, Medical/Clinical Assistant
United States Air Force November 2008 - Present
PRC, LLC June 2006 - June 2008
Skills
CompTIA, Computer Hardware, Network Administration, Information Security, Servers, Windows 7, Active Directory, Help Desk Support, Network Security, VMware, Computer Repair, Security+, Windows Server, Technical Support, VPN, XP, Wireless Networking, DNS, Virtualization
Education
American Military University 2009 — 2014
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Community College of the Air Force 2008 — 2010
Associate's Degree, Information Technology
Employment Plus June 2011 - July 2012
Sony DADC January 2011 - January 2012
Balfour Beatty Construction November 2005 - March 2009
Balfour Beatty Construction January 2005 - January 2009
PRC, LLC January 2001 - January 2005
PRC, LLC January 2001 - January 2005
Vista/Florida January 1999 - January 2000
Skills
Budgets, Construction, Payroll, Construction Management, Contract Management, Process Scheduler, Change Orders, Construction Safety, Office Management, CPM Scheduling, MS Project, Cost Control, Pre-construction, Leadership, Procurement, Contract Negotiation, Project Planning, Administrative..., Data Entry, Process Improvement
Education
American Intercontinental University 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General
American InterContinental University
Bachelor of Business Administration (BBA), AABA
Miami-Dade Community Action Agency 2005 — 2007
Miami Beach High School 1989 — 1993
High School Diploma
Miami Beach High School 1989 — 1993
High School Diploma
Allapattah Elementary
Seeking New Career April 2015 - Present
EPM Lawncare February 2013 - April 2015
Xerox November 2011 - May 2012
Wing Zone August 2011 - October 2011
PRC, LLC May 2008 - May 2009
MSA - The Safety Company April 2007 - September 2007
Stanadyne August 2005 - April 2006
Convergys October 2004 - May 2005
MCI Worldcom March 2003 - August 2004
US Army August 2001 - February 2003
Skills
MS Office, EMT-B, Windows 7, Android, Troubleshooting, Customer Service, Leadership, Team Building, Operations Management, Quality Assurance, Process Improvement, Customer Satisfaction, Inventory Management, Team Leadership, Process Scheduler, Outlook, Training, Access, Human Resources, Logistics, Microsoft Excel, Time Management, Windows, Software Documentation, Microsoft Word, Microsoft Office, System Administration, Technical Support, Call Centers, PowerPoint
Education
Coastal Carolina Community College 2009 — 2011
None, Emergency Medical Science
accesso November 2014 - Present
Western & Southern Financial Group May 2014 - October 2014
Wells Fargo June 2010 - May 2014
PRC, LLC October 2007 - June 2010
HealthFair May 2007 - September 2007
YMCA of Central Florida November 2004 - April 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Microsoft Publisher, Pagemaker, QuarkXPress, Illustrator, Management, Budgets, Sales Operations, Customer Service, Sales, Marketing, Event Planning, Banking, Finance, Insurance
Education
Bethune-Cookman University 2000 — 2004
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Keller Foundations, LLC September 2014 - Present
US College Experts January 2012 - Present
Keller Foundations, LLC October 2012 - September 2014
Sage Solutions Group January 2012 - October 2012
Kiewit February 2009 - January 2012
University of West Georgia January 2006 - December 2008
PRC, LLC June 2000 - July 2002
Skills
Leadership, Process Improvement, Budgets, Team Building, Project Management, Management, Accounts Payable, Microsoft Office, Procurement, Vendor Management, Human Resources, Payroll, Training, CRM, Project Planning, Teamwork, Accounting, Office Administration, Team-oriented, QuickBooks, PeopleSoft, Personal Development, Data Analysis, Office Management, Accounts Receivable, Customer Service, Contract Management, Clerical Skills, Autotask, Contract Negotiation, Administration, Team Leadership, Policy, Account Reconciliation, Account Management, Employee Relations, Drug Testing, Compliance Management, DOT Compliance, Compliance Regulations, Equal Employment..., Affirmative Action...
Education
Brenau University 2011 — 2013
Master of Business Administration, Project Management
University of West Georgia 2006 — 2008
Bachelor of Business Administration, Accounting & Finance
Broward Community College 2000 — 2003
Associate, Arts, Finance
Convey Health Solutions May 2013 - Present
Alorica February 2008 - May 2013
PRC, an Alorica Company 2008 - May 2013
PRC 2000 - 2008
PRC, LLC 1997 - 2000
AT&T January 1993 - May 1996
Skills
Vendor Management, Process Improvement, Business Process..., Project Management, PMP, Business Analysis, MS Project, Software Project..., SDLC, BPO, PMO, Outsourcing, Call Center, Certified Project..., Project Portfolio..., Program Management, Workforce Management, Project Planning, Disaster Recovery, Visio, Service Delivery, IT Service Management, Offshoring, Contact Centers, Quality Assurance, Agile Project Management, Change Management, IT Strategy, ITIL, Integration, Data Center, Business Intelligence, Requirements Analysis, IT Management, Project Delivery, Process Efficiency, PMI, Telecommunications, Business Process, IT Operations, SharePoint, CRM, Software Documentation, Enterprise Architecture, Crystal Reports, System Administration, Requirements Gathering, Databases, Management, Business Process...
Education
Broward Community College
Verbo Guatemala
Asbury Theological Seminary May 2012 - Present
Serenity's Satchel (Formerly Eyez4Dizney) October 2010 - Present
PRC, LLC May 2009 - August 2010
Skills
Teaching, Theology, Biblical Studies, Religion, Blogging, Nonprofits, Volunteer Management, Research, Editing, Community Outreach, PowerPoint, Microsoft Office, Social Media, Public Speaking, Customer Service, Student Affairs, Student Counseling, Higher Eduction, Assistant Teaching, Exegesis, Inductive Bible Studies, Moodle, Biblical Hebrew, Koine Greek, Writing, Discipleship, Photoshop, Mentoring, Spiritual Direction, Mac OS, Entrepreneurship, Library Science, Library Research, Library Reference
Education
Asbury Theological Seminary 2004 — 2011
Master of Arts (M.A.), Bible/Biblical Studies
Huntington University 2001 — 2004
Bachelor of Arts (B.A.), Bible/Biblical Studies
3t Systems February 2014 - Present
Mobiletech LLC November 2005 - Present
Avaya September 2008 - December 2013
PRC, LLC August 2007 - May 2008
CollegeAmerica October 2005 - September 2007
CompUSA May 2005 - September 2005
Best Buy June 2003 - May 2005
Dish Network July 2001 - May 2003
Qwest September 2000 - May 2001
Best Buy March 2000 - September 2000
Skills
Avaya, TCP/IP, VoIP, Telephony, SIP, Databases, Windows Server, LAN-WAN, Call Centers, Solaris, Integration, Programming, SQL, HTML, CMS, Unix Shell Scripting, Citrix, XML, JavaScript, Windows 7, VBScript, Hyper-V, Remote Desktop, IP Networking, Java, Fedora, Informix, C#, ASP.NET, C++, Tomcat, Cisco IOS, Subnetting, VDI, Hypervisor, Windows Server 2008, Linux server..., Software Integration, Netscaler, Citrix Storefront, Citrix XenApp, Citrix XenDesktop, Citrix Insight, Citrix Desktop Director, Troubleshooting, Networking, Cloud Computing
Education
CollegeAmerica 2003 — 2005
Bachlors, Computer Science
Cambridge College 2001 — 2003
Associates of Applied Science, Networking and Information systems
Emerson Network Power July 2008 - Present
Royal Caribbean Cruises, Ltd. 2005 - 2008
Florida Power and Light (FPL) September 2005 - February 2006
Precision Response Corporation September 2001 - September 2005
PRC LLC 2001 - 2005
fortech 1999 - 2000
Skills
SOA, Oracle SOA Suite, Java, Java Enterprise Edition, Weblogic, Software Development, Business Intelligence, SDLC, Web Services, Agile Methodologies, Microsoft SQL Server, XML, Hibernate, Struts, JSP, Tomcat, EJB
Education
Arizona State University 1998 — 2000
Masters, Computer Science
ASA College January 2015 - Present
City of Miami Gardens June 2014 - Present
City of Miami Gardens January 2009 - June 2014
City of Miami Gardens November 2006 - January 2009
City of Miami Gardens February 2006 - November 2006
PRC, LLC October 2000 - August 2005
Skills
Fundraising, Management, Payroll, Local Government, Economic Development, Government, Policy, Public Speaking, Event Management, Budgets, Strategic Planning, Expenditure Control, Program Management, Public Administration, Strategic Communications, Student Affairs, Community Outreach
Education
Barry University 2012 — 2013
Master of Public Administration (M.P.A.), Political Science and Government
Broward Community College 2011 — 2012
BS, Supervision and Management
Broward Community College 2010 — 2011
AA, Public Administration
FotoBox.io January 2015 - Present
LOOMtastic! September 2013 - January 2015
Rebuild Seaside October 2012 - December 2014
MTI America January 2011 - May 2011
LiveNet.TV 2010 - 2011
Dania Jai Alai 2009 - 2011
City of Hollywood July 2004 - May 2009
PRC, LLC 2003 - 2004
Blockbuster 1999 - 2000
Skills
Operations Management, Visual C#, Java, Visual Studio, Project Management, Health Services..., Social Media, Sales, Management, Customer Service, Leadership, CRM
Education
University of Central Florida 2013 — 2014
Bachelor's degree, Health Services Administration, Cum Laude
Broward Community College 2011 — 2013
Associate of Arts (A.A.), Computer Science, Highest Honors
Alorica January 2012 - March 2012
PRC, LLC August 2010 - July 2011
Mt. Pleasant United Methodist Church October 2008 - July 2010
Lowe's Home Improvement February 2008 - May 2008
CVS Pharmacy April 2007 - August 2007
Skills
Customer Service, Computer Proficiency, Technical Support, Applications Programming, C++ Language, Java Language, Python Language, Analytic Calculus, Management, Problem Solving, Troubleshooting, Communication, Networking, Customer Support, Microsoft Excel, Outlook, Teamwork
Education
University of North Florida 2013 — 2015
Bachelor of Science (BS), Computer Science, Junior
St. John's River State College 2012 — 2013
Associate of Arts (A.A.), General Studies
Santa Fe Community College 2008 — 2009
Associate of Science (A.S.), Graphic Design, Freshman
Bethune-Cookman University 2007 — 2008
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, Freshman
Palatka High School 2004 — 2007
High School Diploma, General Education, Fr. - Sr.
St. Clair Financial Services March 2009 - Present
American Express August 2005 - January 2011
PRC, LLC July 2000 - August 2005
Skills
Financial Accounting, Notary Public, Insurance, Tax Preparation, Outlook, Invoicing, Data Entry, Accounts Receivable, Payroll, Accounts Payable, Strategic Financial..., Small Business, Financial Analysis, Financial Services, Microsoft Word, Process Improvement, Call Centers, Management, Financial Planning, Microsoft Excel, Customer Service
Education
Florida Atlantic University 2012 — 2016
Broward Community College 1998 — 2000
Associates Degree, Business Administration
T-Mobile May 2007 - Present
Alliance Data October 2004 - May 2007
Protocol 2001 - 2004
PRC, LLC 1996 - 2001
Advanced Telemarketing Corporation 1991 - 1996
Skills
Call Center, Customer Service, Team Leadership, Telecommunications, Call Centers, Customer Satisfaction, Process Improvement, Cross-functional Team..., Customer Experience, Vendor Management, Performance Management, Management, Customer Retention, Sales Operations, Team Building, Leadership, Operations Management
Education
Baker University 2005 — 2007
BS, Business
Southwestern University 1985 — 1987
Theatre
PRC, LLC January 2010 - May 2011
Dillards January 2010 - January 2011
Applebees 2002 - 2006
Skills
Microsoft Office, Sales, Customer Service, Recruiting, Human Resources, Sales Management, Strategic Planning, Leadership, Budgets, Customer Satisfaction, English, Event Management, Event Planning, Management, Market Research, Marketing, Marketing Strategy, Microsoft Excel, Negotiation, Public Relations, Public Speaking, Retail, Social Media, Social Networking, Team Leadership, Teamwork, Time Management, Interpersonal Skills
Education
Colorado Technical University 2005 — 2009
BA, Business Administration Management
Bilkent Üniversitesi / Bilkent University 1996 — 2000
Tourism and Hotel Management, Tourism
Boca Woods Country Club May 2015 - Present
United States Army Reserve November 2006 - November 2014
Olive garden December 2013 - June 2014
Publix August 2009 - January 2014
PRC, LLC September 2006 - November 2006
PRC, LLC September 2006 - November 2006
Surf Rider Condominium and Resort May 2003 - July 2006
Surf Rider Condominium and Resort May 2003 - July 2006
Skills
Restaurants, PowerPoint, Cashiering, Leadership, Microsoft Office, Customer Service, Cooking, Microsoft Excel, Microsoft Word, Human Resources, Time Management
Education
Art Institute of Fort Lauderdale 2010 — 2012
diploma, culinary
Art Institute of Fort Lauderdale 2010 — 2011
Diploma, culinary
Art Institute of Fort Lauderdale 2010 — 2011
diploma, culinary
Art Institute of
Diploma
Art Institute of Fort
Diploma
Culinary
Culinary
Dillard High School
Diploma, General Studies
HAIRUWEAR April 2013 - Present
Eva Gabor International/HairUWear August 2012 - April 2013
Results Technologies Inc November 2007 - November 2009
Results Technologies, Inc November 2007 - November 2009
PRC, LLC January 2006 - May 2007
PRC, LLC January 2006 - May 2007
PRC September 1999 - May 2007
American Express February 2002 - October 2005
PRC November 2004 - September 2005
American Express February 2002 - June 2005
Skills
Customer Service, Process Improvement, Outlook, Access, Program Management, Call Center, Project Management, Budgets, Marketing, Management, Sales, Call Centers, Time Management, Microsoft Excel, PowerPoint, Microsoft Office
Education
Florida Atlantic University 2006 — 2011
Bachelor of Arts Degrees, Management and Marketing
Florida Atlantic University 1996 — 2010
B.A., Management, Marketing
Broward Community College 1999 — 2001
Associates of Arts, Business Administration
Miramar High School 1995 — 1999
Diploma
BCC Miami-Dade College
Associates of Arts, Business Administration
Convergys Customer Service RepresentativeInktel Contact Center SolutionsMay 2013 - October 2013
Teleperformance April 2012 - May 2013
iQor January 2012 - April 2012
PRC, LLC January 2009 - November 2011
Big Lots July 2007 - February 2009
Winn Dixie May 2003 - June 2007
Skills
Multi Tasking, Customer Service, Sales, Retail, Stocking, Talking Points, Training, Teaching, Typing, Timely Decision Making, Energy, Microsoft Office, Internet, Software, Quality Assurance, Cashiering
Education
Ashford University 2012 — 2015
Bachelor's degree, Elementary Education and Teaching, JUNIOR
MIAMI CAROL CITY SENIOR HIGH 2004 — 2008
DIPLOMA, HIGH SCHOOL, 12TH
Care Ownership May 2013 - Present
HRScreening Services February 2010 - Present
PRC, LLC September 2009 - November 2009
Skills
Customer Satisfaction, Sales, Time Management, Customer Service, Access, Accounting, Data Entry, Employee Relations, Employee Training, Human Resources, Interviews, Leadership, Microsoft Excel, Outlook, Payroll, Recruiting, Training
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.), Finance
Keller Graduate School of Management of DeVry University
Financial Analyst Certificate, Finance
Central Pennsylvania College
Bachelor of Science, Business Administration
Olgoonik Development, LLC February 2014 - Present
Alutiiq November 2006 - February 2014
Inter-Con Security Systems, Inc. July 2009 - July 2009
PRC, LLC May 2006 - November 2006
NexxLinx November 2005 - April 2006
Pizza Hut July 2005 - January 2006
Lonestar Candle Company September 2004 - July 2005
GameStop April 2002 - May 2004
Starcards September 2002 - November 2002
Foster's Men Clothing Store March 2002 - May 2002
Skills
Event Management, Event Planning, Customer Service, Microsoft Office, Social Media, Hospitality, Management, Budgets, Corporate Events, Project Management, Marketing, Microsoft Excel, Strategic Planning, Public Relations, Marketing Communications, Photoshop, Photography, Digital Photography, Inventory Management, Inventory Control, Digital Media, Employee Training, System Design, Graphic Design, Remote Troubleshooting, Remote Administration, Chef, Social Networking, Facebook, Training, Leadership
Education
Coastal Carolina Community College 2001 — 2002
Computer Programming
Jacksonville High School 2000 — 2001
High School, Computer Technology/Computer Systems Technology
Westover High School 1997 — 2000
Walgreens November 2013 - Present
SNI Companies January 2013 - January 2013
Payless ShoeSource March 2009 - September 2009
David Dobbs Enterprises, Inc. May 2007 - November 2008
David Dobbs Enterprises May 2007 - November 2008
PRC, LLC October 2006 - May 2007
Cracker Barrel August 2005 - October 2006
Skills
Excellent..., Strong Customer..., Computer Proficiency, Data Entry, Telephone Answering 9+..., Word Processing & Typing, Filing
Education
Pima Medical Institute-Colorado Springs 2013 — 2013
certificate, Pharmacy Technician/Assistant, 3.91 GPA
Palatka High School 1999 — 2003
Diploma, General Studies
PRC, LLC May 2011 - January 2012
Museum of the Marine January 2011 - April 2011
Cold Stone Creamery April 2007 - March 2010
Teen Impact Prevention Program September 2004 - August 2009
Education
Berkeley College 2007 — 2011
Bachelor of Business Administration, Management
Greeniverse January 2014 - Present
Labor Finders October 2013 - January 2014
Veterans Support Organization January 2013 - May 2013
Nationwide Relocation Services July 2012 - July 2012
Americom June 2012 - June 2012
Caribbean Cruise Line February 2012 - May 2012
PRC, LLC October 2010 - February 2011
1-800-Pet-Meds February 2008 - August 2008
TARGET CORPORATION May 2007 - June 2007
Safety Guys LLC January 2003 - January 2006
Skills
Graphic Design, Microsoft Office, InDesign, Customer Service, Customer Relations, Excel, Access, Troubleshooting, Word, Windows
Education
Appalachian State University 1990 — 1995
BS, Industrial Technology
University of Kansas 1993 — 1993
St. Moritz Security Services June 2010 - August 2010
GameStop Inc September 2009 - December 2009
Washington Mutual Bank2004 - 2008 April 2004 - August 2008
Sears Roebuck and Co July 2002 - March 2004
PRC, LLC October 2001 - December 2001
AT&T January 2000 - January 2001
Education
Community College of Allegheny County 2008 — 2010
Associate's, Social Sciences
Edinboro University of Pennsylvania
PRC, LLC December 2009 - Present
American Express January 2006 - March 2009
American Express January 1999 - December 2004
Dollar Rent a Car May 1994 - December 1998
General Rent a Car May 1988 - April 1994
Skills
Business Process Mapping, RFP, Needs Analysis, Employee Training, Process Improvement, Cross-functional Team..., Quality Assurance, Project Planning, Management, Business Analysis, Call Centers, Budgets, Leadership, Training Delivery, Training, Program Management, MS Project, Strategic Planning, Analysis, Strategy, Change Management, Vendor Management, Project Portfolio..., Six Sigma, CRM, Performance Management, Operations Management, Coaching, Instructor-led Training
Education
Landmark Education 2009 — 2009
Personal Development
Villanova University 2008 — 2009
PMP Certification, Project Management
Concordia University 1979 — 1983
BA, Fine Arts
DeTar Healthcare Systems September 2014 - Present
The Boon Group, Inc. February 2008 - March 2012
PRC, LLC January 2007 - February 2008
Skills
Healthcare, Healthcare Information..., Hospitals, HIPAA, Patient Safety, Physician Relations, Outlook, Clinical Research, Employee Benefits, Strategic Planning
Education
Austin Graduate School of Theology 2003 — 2012
Theological Studies, Theology/Theological Studies
CA Technologies February 2015 - Present
Crown Mercedes-Benz/ Jaguar May 2013 - January 2015
Asbury Automotive Group April 2012 - April 2013
Southwest Florida College September 2011 - September 2012
Bisk Education September 2007 - April 2012
PRC, LLC July 2005 - August 2007
Skills
E-Learning, Staff Development, Adult Education, Interviews, Fundraising, Customer Service, Training, Public Speaking, Leadership Development, Marketing, Nonprofits, Leadership, Strategic Planning, Team Leadership, Team Building, Coaching, Sales, Teaching, Community Outreach, Higher Education, Research, Social Networking, Performance Management, Social Media, Employee Training, Educational Technology, Organizational..., Recruiting, Program Management, Educational Leadership, Needs Analysis, Microsoft Office, Sales Management, Business Development, Account Management, Relationship Building, Pipeline Management, Lead Generation, Cold Calling, IT Project Lifecycle, strategi, Team Training, Cross-team Collaboration, Communication, Management, Project Management, Customer Satisfaction, Marketing Strategy, CRM, Microsoft Excel
Education
Florida Institute of Technology 2009 — 2011
Master of Business Administration (MBA), Buisness Administration
Villanova University 2008 — 2010
Certificate, IS/ IT Project Management and Six Sigma Green belt
Canisius College 2000 — 2009
Bachelors of Arts, Psychology
Duquesne Light Company February 2012 - Present
AT&T September 2008 - April 2010
PRC, LLC January 2007 - August 2008
Skills
Wireless, Customer Service, Sales, Customer Experience, Communication, Customer Satisfaction, Customer Retention, Process Improvement, Call Centers, Project Management, Team Leadership, Troubleshooting, Telecommunications, Data Analysis, Credit Analysis
Education
Duquesne University 2013 — 2017
Bachelor of Science (B.S.), Behavioral Sciences
Baldwin High School 2001 — 2005
High school Diploma
Community College of Allegheny County
Psychology
First Class Tax Pros LLC October 2011 - Present
Saveology March 2012 - January 2013
Interactive Response Technologies, (IRT) January 2010 - December 2012
PRC, LLC April 2010 - January 2012
Education
Ashworth College 2012 — 2014
Associate's degree, Paralegal
Ashworth College 2012 — 2014
Associate's degree, Accounting
Apple December 2014 - Present
Apple May 2014 - December 2014
Sprint July 2011 - March 2014
Flextronics December 2008 - July 2011
PRC, LLC August 2008 - December 2008
Walmart April 2007 - August 2008
Arby's Restaurant Group, Inc. November 2005 - December 2007
Skills
Management, Sales, Inventory Management, Customer Service, Retail, Technical Support, Hardware, Wireless, Customer Satisfaction, Customer Experience, Customer Retention, Call Centers, Microsoft Exchange, Troubleshooting, Laptops, Team Building, Telecommunications
Education
Community College of Allegheny County 2007 — 2015
Associate's Degree in Progress, Criminology Computer Forenics
McKeesport Area High School 2003 — 2007
Advantage Technical Resourcing April 2013 - Present
Robert Half International / Compucom / BMW April 2013 - June 2013
Insight Global / Compucom April 2012 - October 2012
Piedmont Technical College December 2011 - January 2012
Insight Global / TD Bank May 2011 - December 2011
XO Communications, INC October 2007 - February 2009
PRC LLC October 2006 - January 2007
Skills
Project Operations and..., Quality Management, IEX Total View, Zenworks, Novell Access Manager, Novell Identity Manager, Putty, ConsoleOne, Proxy, web rich client, Projects, Windows 7, Operating Systems, FNT IT SERVICE, PRIMA, Remedy Ticketing System, BMC Remedy, CMDB, Active Directory, SUPPORT PORTAL, DARIKS IMAGING, Laptops
Education
Specialized Solutions, Inc (quickcert) 2013 — 2014
Certification Classes, Information Technology
Colorado Technical University 2004 — 2006
Bachelor of Applied Science (B.A.Sc.), IT Management
Parks College 2001 — 2002
Associates of Applied Science Degree, Computer Science and Networking Administration
Blank Miami LLC October 2010 - Present
Realty Masters 2 Advisors, LLC July 2010 - Present
Crown Wine and Spirits September 2001 - January 2015
PRC, LLC January 2000 - May 2001
Camp Kingsmont June 1999 - September 1999
Skills
Real Estate, Marketing, Contract Negotiation, Financial Analysis, Brokerage, Asset, Investments, Finance, Angel Investing, Financial Goals, Real Estate Economics, Agents, Budgets, Real Estate Development, Forecasting, E-commerce, Investment Properties, Social Media, Strategy, Entrepreneurship, Event Planning, Selling, Sales, Negotiation, Business Development, New Business Development, Business Strategy, Market Research, Marketing Strategy, Fundraising, Analysis
Education
Barry University
Business, Finance
Aliant Payment Systems Inc September 2015 - Present
Chetu, Inc. May 2013 - September 2014
PRC, LLC January 2010 - March 2011
Skills
Customer Service, Economics, Internal Communications, Inside Sales, Fashion, Acting, Singing, Modeling, Data Collection, Collections, Sales Process, Cold Calling, Sales, Sales Operations, Salesforce.com, Account Management, Leadership, Lead Generation, Marketing, Management, Direct Sales, Customer Satisfaction, CRM, Microsoft Office, Microsoft Excel
Education
Full Sail University 2013 — 2017
Bachelor’s Degree, Game and Interactive Media Design
Broward Community College 2009 — 2011
Associate’s Degree, Business, Management, Marketing, and Related Support Services
Spivey enterprises April 2013 - Present
Baptist Health south July 2011 - December 2012
PRC, LLC January 2011 - June 2011
Toy "R" Us October 2010 - December 2010
P.F. Changs November 2005 - June 2010
Sankey Pluming & Heating March 2005 - November 2005
Bamboo Restaurant October 2004 - December 2004
Boulder Creek Steak House December 2003 - November 2004
Westchester Marriott November 2000 - January 2004
Wackenhut Security September 2003 - November 2003
Skills
Customer Service, Retail, Sales, Restaurants, Time Management, Cashiering, Catering
Education
DeVry University 2007 — 2007
Landmark High School 1994 — 1999
high school diploma, Mathematical Statistics and Probability
Global August 2014 - Present
Food For The Poor November 2010 - August 2014
T-Mobile 2004 - 2010
Interactive Response Technologies 2003 - 2004
PRC, LLC 1996 - 2004
AT&T 1988 - 1994
Skills
Bilingual, Sales Management, Customer Service, Account Management, Telecommunications, Team Leadership, Operational Excellence, Management, Sales Operations, Customer Experience, Call Centers, Customer Satisfaction, Program Management, Performance Management, Coaching, Team Building, Vendor Management, System Administration, Operations Management, Sales, Customer Retention, Budgets, Training, Leadership, Process Improvement, Leadership Development, Fundraising, Recruiting, Employee Training, Strategy, Telemarketing, Strategic Planning, Project Planning, CRM, Sales Process, Project Management, Interviews, Marketing, B2B, Change Management, Business Development, Organizational..., Cross-functional Team..., Data Analysis, Team Management, Administration, Nonprofits, Analysis, New Business Development, Public Speaking
Education
Broward College 1997 — 1999
Business Administration and Management, General
Broward College
New York City Community College
Walmart July 2014 - Present
The Retail Outsource March 2014 - July 2014
Walmart August 2013 - March 2014
Walmart June 2010 - August 2013
Winn Dixie Stores June 2008 - June 2010
PRC, Llc June 2006 - June 2008
Scott Holdings, Llc March 2005 - June 2006
Skills
Performance Management, Employee Relations, Onboarding, Succession Planning, Talent Acquisition, Talent Management, Benefits Administration, HRIS, Recruiting, Workforce Planning, Human Resources, HR Policies, Employee Engagement, Leadership Development, Employee Benefits, Sourcing, Applicant Tracking..., Interviews, Payroll, New Hire Orientations, College Recruiting, Personnel Management, Job Descriptions, Deferred Compensation, Hiring, Coaching, Labor Relations, Technical Recruiting, Management, Training, Process Improvement, FMLA, Employee Training, PeopleSoft, Temporary Placement, Union Avoidance, Staff Development, Retail, Policy, Benefits Negotiation, Internet Recruiting, Employment Law, Program Management, Organizational..., Analysis, Leadership, Conflict Resolution, Organizational Design, Performance Appraisal, Employer Branding
Education
Ashford University 2010 — 2015
Bachelors Degree
Southern Wine & Spirits 2012 - Present
Diageo, North America 2003 - 2011
Diageo 2001 - 2003
Diageo 1998 - 2001
PRC, LLC 1997 - 1998
Ryder System, Inc. 1989 - 1997
Skills
Cognos, SAP, Essbase, Hyperion, MS Office Suite, Team Building, Strategic Planning, Business Process..., Internal Controls, Business Finance, Budget Development, Market Share Analysis, Revenue Management, Yield Management, Leading Cross..., Collaboration Solutions, Pricing Strategy, Price Setting, Call Center, Account Management, Customer Engagement, Team Leadership, P&L Management, Compliance, Partnering, Revenue Analysis, Cross-functional Team..., Call Centers, Management
Education
Barry University
Master of Business Administration (MBA), Business Administration
Christopher Columbus High School
Spring Hill College
Bachelor of Science (BS), Business Administration
FirstEnergy July 2012 - Present
FirstEnergy November 2011 - July 2012
Consol Energy June 2009 - April 2011
Consol Energy June 2008 - June 2009
Consol Energy April 2007 - June 2008
PRC, LLC January 2007 - March 2007
PRC, LLC April 2006 - January 2007
Federated Department Stores August 2001 - March 2005
Skills
Problem Solving, Administration, Research, Compliance, Organizational..., Microsoft Office, Employee Relations, PowerPoint, Public Speaking, Team Building, Staff Development, Recruiting, Coaching, Human Resources, Performance Management, FMLA, Payroll, Employee Benefits, Benefits Administration, Training, New Hire Orientations, Deferred Compensation
Education
Clarion University of Pennsylvania 2000 — 2005
BSBA, Industrial Relations and Management
ETC (Electronic Transaction Consultants) March 2011 - Present
AMERICAN HOTEL REGISTER CO July 2008 - October 2009
DOCTOR DIABETIC SUPPLIES August 2006 - April 2008
INTERACTIVE RESPONSE TECHNOLOGIES February 2003 - August 2006
INTERCALLNET, INC January 2001 - October 2002
SITEL CORPORATION June 1999 - December 2000
TECHNION COMMUNICATIONS CORPORATIONS November 1997 - June 1999
PRC, LLC July 1993 - November 1997
Skills
Contract Negotiations, Call Center, Customer Relations, Supervisory Skills, Telemarketing, Customer Experience, Customer Satisfaction, IVR, Process Improvement, Customer Service, Outsourcing, BPO, Sales Management, Team Building, Coaching, Performance Management, Operations Management, Business Analysis, Inbound, Account Management, Outbound, Vendor Management, Problem Solving, Business Process..., B2B, Client Services, Team Leadership, People Management, Vendor Relations, Contact Centre, Quality Assurance, ACD
Education
Barry University 1997 — 1997
International Business Management
Miami Dade College 1990 — 1993
Management
Thomas L. Cardella & Associates March 2011 - Present
PRC, LLC April 2008 - March 2011
PRC, LLC May 2006 - April 2008
PRC, LLC March 2004 - May 2006
PRC, LLC May 2003 - March 2004
PRC, LLC May 2002 - May 2003
Skills
Call Center, Account Management, Team Leadership, Program Management, Process Improvement, Management, Outsourcing, CRM, Leadership, Marketing Strategy, Leadership Development, Call Centers, Sales, Training, Time Management, Telecommunications, Customer Retention, Telemarketing, Customer Satisfaction, Sales Management, Customer Experience, Customer Service, B2B, Recruiting, Project Management, Strategy, Analysis, Quality Assurance, Operations Management, Contact Centers
Education
University of Iowa 2014 — 2015
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Upper Iowa University 2006 — 2010
BA, Business Management
Des Moines Area Community College 2000 — 2003
AAS, Business Information Systems
Kuemper
Baptist Health South Florida September 2006 - Present
Affiliated Health Care Centers May 2006 - July 2006
PRC, LLC February 2005 - July 2006
Skills
Microsoft Office, Customer Service, Hospitals, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Health Insurance, Human Physiology, Cpr Certified, First Aid, CPR Certified
Education
Florida International University 2010 — 2014
Bachelor's Degree, Biological Sciences/Chemistry Minor
Miami Dade College 2007 — 2009
Associate of Arts (A.A.)
Medvance Institute-Miami 2006 — 2007
Coding and Billing Specialist Certificate, Medical Billing/Coding Specialist
Mac Garage Door Company Inc. 2015 - Present
72 Degrees Heating & Air Conditioning August 2013 - June 2015
Nordson XALOY August 2012 - August 2013
PRC, LLC October 2008 - August 2012
Skills
Customer Service, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Strategic Planning, Public Speaking, English, Windows, Research, Teaching, Photoshop, Budgets, Negotiation, Editing, Microsoft Office, Team Building, Management, Sales Management, Project Management, Leadership, Sales, Training, Marketing, New Business Development, Team Leadership
Education
Chattanooga State Community College
Uniters North America September 2010 - Present
UNITERS North America August 2009 - September 2010
Stainsafe December 2001 - July 2009
PRC, LLC September 1999 - December 2001
Skills
Customer Service, Process Improvement, Team Building, Customer Satisfaction, Operations Management, Call Center, Account Management, Customer Experience, Management, Telecommunications, Leadership, Team Leadership, Sales, Employee Relations, Microsoft Office, Training, Teamwork, Quality Assurance, Coaching, Strategic Planning, PowerPoint, Negotiation, Call Centers
Education
Florida Atlantic University 2005 — 2009
Bachelor, Business Management
Borough of Manhattan Community College 1993 — 1997
Associate, Accounting
The Legacy Companies February 2009 - Present
LiveOps October 2007 - January 2009
Aetna September 2000 - August 2007
PRC, LLC April 1997 - August 2000
Skills
Bilingual, Accounts Payable, Bank Reconciliation, Accounts Receivable, Teamwork, Accounting, PowerPoint, Microsoft Office, General Ledger, Outlook, Syspro, PeopleSoft, ACH, P&L, Forecasting, Account Reconciliation, Bookkeeping, Purchasing, Financial Statements, QuickBooks, Payroll, Financial Reporting, Variance Analysis, Microsoft Excel, Mas 90, Leadership, Financial Analysis, Data Entry, Customer Service, Invoicing
Education
Barry University 2004 — 2007
Business Administration and Management, General
Sprint April 2013 - August 2013
Quality Lawn and Construction June 2008 - August 2013
Connextions July 2012 - December 2012
PRC, LLC May 2006 - May 2008
Skills
Microsoft Office, Group Training, Customer Satisfaction, Organizational..., Human Resources, Appointment Scheduling, Curriculum Design, Communication, Social Networking, Training, Social Media Marketing, Marketing, Event Management, Leadership, Event Planning, Customer Service, Team Building, Social Media, Sales, Strategic Planning, Management, Microsoft Word, Microsoft Excel, Time Management, PowerPoint, Coaching, Public Speaking, Marketing Strategy, Data Entry
Education
Anthem College-Denver 2011 — 2012
Certificate, Medical/Clinical Assistant
Your Travel Business (YTB) October 2006 - 2012
TAG 2010 - 2011
Interactive Response Technologies 2010 - 2010
Precision Response Corporation 1999 - 2007
PRC, LLC 1999 - 2007
Skills
Entrepreneurship, Advertising, Public Speaking, Craft, Strategic Planning, Customer Service, Social Networking, Marketing, Social Media Marketing, Marketing Strategy, Team Building, Small Business, Online Marketing, Business developer, Organized a Team, being a team player, Expressing leadership...
Education
American InterContinental University 2003 — 2005
Associate’s Degree, Assicuate of Arts in Business Administration
Mount Sinai Medical Center Miami Beach April 2014 - Present
Mount Sinai Medical Center Miami Beach August 2010 - February 2014
Interactive Response Technologies, (IRT) November 2007 - December 2008
PRC, LLC December 2005 - November 2007
Skills
Hospitals, Health Services..., Data Analysis, Data Entry, Supply Chain Management, Customer Service, Healthcare Management
Education
Florida International University - College of Business 2015 — 2016
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
College of Nursing & Health Sciences at Florida International University 2012 — 2014
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Miami Dade College 2010 — 2012
Associate’s Degree, Health Services Administration
Advantage Sales & Marketing August 2015 - Present
Sak Comedy Lab January 2015 - Present
Sak Comedy Lab March 2015 - 2015
TelAffects November 2011 - September 2012
PRC, LLC 2003 - 2009
Clear Channel Communications 2006 - 2008
Sprint 2000 - 2002
MCI World Com 1999 - 2000
Barbara Nolan Market Research 1997 - 1998
Skills
Teamwork, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Public Speaking, English, HTML, Leadership, Sales, Coaching, Team Building, Marketing
Education
Paul Mitchell the School-Orlando 2015 — 2016
Masters in makeup, Cosmotolgy and Make up artist, A
Seminole State College of Florida 2010 — 2014
Liberal Arts and Sciences/Liberal Studies
Valencia College 1997 — 1998
Liberal Arts and Sciences/Liberal Studies
Lake Howell High School 1994 — 1997
High School Diploma
Comcast Cable May 2014 - Present
Comcast Cable November 2009 - May 2014
Comcast Cable July 2008 - November 2009
PRC, LLC August 2005 - May 2007
Skills
Customer Experience, Quality Assurance, Customer Satisfaction, Telecommunications, Call Centers, Communication Skills, Multi Tasking, Coaching, Broadband, Customer Retention, Technical Support, Troubleshooting, Avaya, Management, Wireless, VoIP, Team Leadership, Cross-functional Team..., Customer Support, Vendor Management, IP, Ethernet, Software Documentation
Education
Florida International University Online 2014 — 2016
Bachelor of Science (BS)
Kaplan University 2010 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Haitian American Community Development Corporation February 2011 - Present
Wilcox & Associates, LLC January 2007 - Present
Barry University 2013 - Present
Florida Equity Title September 2005 - October 2007
Miami-Dade County Public Schools February 1996 - July 2007
PRC, LLC 1996 - 1999
Skills
Financial Accounting, Microsoft Office, QuickBooks, Information Technology, Real Estate, Entrepreneurship, Forensic Accounting, Full-Charge Bookkeeping, Individual Taxes, Public Speaking, Nonprofits, Management
Education
Florida Memorial College 2000 — 2003
Bachelor of Science (BS), Business Administration and Management, General
Bethune-Cookman University 1993 — 1994
Miami Norland
North Miami Beach Sr High
Ultimate Software October 2007 - Present
PRC, LLC March 2004 - October 2007
The Answer Group (TAG) June 2000 - August 2002
Skills
Technical Support, Troubleshooting, System Administration, Microsoft SQL Server, Disaster Recovery, SQL, Software Documentation, VMware, Customer Service, Process Improvement, Microsoft Office, Microsoft Excel, Active Directory, SaaS, Windows 7, Outlook, Computer Hardware, Windows Server, TCP/IP, Project Management, Windows, DNS, Microsoft Word, Photoshop, PowerPoint, Social Media Marketing, Coaching, Public Speaking, Sales, Data Transfer, Subject Matter Experts, MFT, Managed File Transfer
Education
Broward Community College 2000 — 2001
North Miami Beach Senior High School 1996 — 1999
Capio Partners, LLC June 2014 - Present
The Law Offices of Mitchell D. Bluhm & Associates March 2012 - June 2014
PRC, LLC September 2010 - May 2011
Skills
Customer Service, Customer Support, Artiva, Phone Etiquette, Phone Manner, Sales, Microsoft Word, Communication, Intrapersonal Skills, Interpersonal..., Microsoft Excel, At Multitasking
Education
Kiamichi Technology Center-Durant 2013 — 2013
Phlebotomy Technician/Phlebotomist
Bells High School 2009 — 2010
Housing Works October 2013 - April 2014
HSNO of New Jersey September 2011 - December 2011
Giant Industrial Corp May 2011 - August 2011
Avenue Montaigne January 2011 - April 2011
GIAS Medical September 2009 - December 2010
STS International, Inc. October 2002 - November 2008
PRC, LLC January 2002 - January 2002
Point Blank Body Armor June 1992 - December 2001
The Answer Group January 2001 - January 2001
Point Blank Body Armor January 1992 - January 2001
Skills
Inventory Management, Electronics, Microsoft Office, Excel, Scheduling, Purchasing, Production, Billing, Budgeting, Customer Service, Word, Problem Solving, Supervisory Skills, Customer Relations, Supply Chain Management, PowerPoint, Negotiation, Team Building, Procurement, Contract Management, Outlook, Strategic Planning, Administration, Team Leadership, Logistics, Process Improvement, Business Strategy, Accounting, Manufacturing, Contract Negotiation, Shipping, Product Development, Materials Management, Hiring, Receiving, Microsoft Word, Microsoft Excel, Budgets, Operations Management, Process Scheduler, Invoicing, Security Clearance, Quality Assurance, Management, Program Management, Government, Military, Leadership, Distribution Center..., Sales
Education
Borough of Manhattan Community College 2014 — 2014
Training and Certification, Cisco Certified Network Associate (CCNA)
Per Scholas Institute for Technology, 2014 — 2014
CompTIA Network+ Certification & A+ Certification, September 2014, Computer Systems Networking and Telecommunications
DeVry College of New York 2012 — 2014
Degree: Bachelor of Science, Technical Mgmt; Project Management, GPA 3.0
Florida Computer & Business School 2000 — 2002
Degree: Associate of Science, Computer Network Engineer, GPA 3.75
CareerSource Broward February 2011 - Present
Corsheder, Inc January 2008 - May 2013
WorkForce One September 2010 - February 2011
City Bail Bond October 2007 - March 2008
Miracle Outreach Revival Center, Inc April 2006 - August 2007
PRC, LLC April 2005 - April 2006
Skills
Customer Service, Microsoft Office, Outlook, Fundraising, Nonprofits, Microsoft Excel, Management, Budgets, Project Planning, Teamwork, Telephone Skills, Filing, Public Speaking, Event Planning, Training, Leadership, Event Management, Public Relations, Research, Access, Coaching, Social Networking
Education
City College 2002 — 2003
Private Investigation, 4.0 gpa
Broward College 1995 — 1997
AS in Nursing
Stranahan High School 1990 — 1994
High School Diploma, General Education
Strayer University
Bachelor’s Degree, Business Administration and Management, General, Current Student
MethodConnect / Method Models July 2014 - Present
Church of Christ, Rock Springs Road August 2011 - August 2013
Fayetteville State University August 2012 - December 2012
Troy Humphrey Moving & Storage July 2011 - August 2011
Logan's Roadhouse September 2010 - May 2011
Logan's Roadhouse November 2009 - May 2010
Advantage Sales & Marketing February 2010 - April 2010
PRC, LLC August 2009 - September 2009
Target November 2005 - October 2008
Target November 2005 - October 2008
Skills
Computer Proficiency, Cash Management, Increasing Brand..., Cashiering, Phone Etiquette, Data Entry, Critical Thinking, Telephone Skills, People Skills, Highly detail oriented, Highly motivated..., Filing, Organization &..., Team-oriented, Goal Oriented, Time Management, Learning Quickly, Multi-line Phone, Self-driven, Organizational..., Money Management, Clear communications, Personal branding, Flexibility, Productivity improvement, Microsoft Office, Social Media, Leadership, Inventory Management, Teamwork, Cash Handling Experience, Social Networking, Customer Service, Leadership Development, Training, Administrative..., Office Administration, Cash Register, Clear Communications, Interpersonal..., Microsoft Word, PowerPoint, Research, Event Planning, Management, Strategic Planning, Team Building, Public Speaking
Education
Fayetteville State University 2012 — 2012
Bachelor of Science (BS), Business Administration, Management
Coastal Carolina Community College 2004 — 2006
Associate in Arts (AA)
NPS6Sigma Fusion Consulting January 2014 - Present
Cross Country Home Services February 2011 - September 2013
CIGNA January 2007 - November 2010
CIGNA Dental December 2004 - December 2006
CIGNA Dental December 1997 - December 2004
Olsten Staffing Services April 1996 - December 1997
PRC, LLC November 1994 - April 1996
SKynet Worldwide Express January 1994 - November 1994
American Express, TRS July 1984 - December 1993
American Express, Latin American Division 1990 - 1993
Skills
Process Improvement, Quality Assurance, Quality Management, Net Promoter Score, Six Sigma, Operations Management, Continuous Improvement, Change Management, Call Center, Business Process..., Cross-functional Team..., Customer Satisfaction, Program Management, Team Building, Strategic Planning, Process Engineering, Customer Experience, Analytics, Team Leadership, Customer Service, Customer Retention, Strategy Execution, Call Centers, CRM, Project Management, Vendor Management, Insurance, Employee Benefits, Leadership, Business Analysis, Sales, Account Management, Outsourcing, Business Development, Coaching, Performance Management, Budgets, Analysis, Training, Management, Integration, Business Process, Forecasting, Start-ups, Data Analysis, Human Resources, Project Planning, Employee Engagement, Marketing, Sales Operations
Education
Broward Community College 1981 — 1983
Associate of Arts (A.A.)
University of West Florida 1983 — 1984
Thomas L. Cardella & Associates February 2007 - Present
PRC, LLC September 2002 - February 2007
ROSS Marketing Inc. March 1999 - September 2002
RT Computer Designs February 1996 - March 1999
Skills
Microsoft SQL Server, IIS, Windows Server, Database Design, VoIP, MySQL, Web Development, Software Development, JavaScript, Information Technology, Requirements Analysis, Microsoft Office, Database Administration, Business Intelligence..., IT Strategy, Technical Presentations, Computer Repair, Network Administration, SQL Tuning, .NET, Desktop Application..., Web Application Design, Perl, Tcl-Tk, Awk, Linux, Unix, Unix Shell Scripting, Informix 4GL, Borland Delphi, FoxPro, Interbase, Avaya, Paradox, Salesforce.com System..., Web Services, IT Management, Apache, CRM Integration, Technical Writing, Windows Services, Computer Hardware, Information Security, PostgreSQL, IT Project..., Digital Audio, Siemens CPS/OpenScape..., CRM
Education
Bemidji State University
Computer Science
Minot State University
Computer Science
Anything Anytime Anywhere LLC October 2014 - Present
Norwegian Cruise Line November 2011 - August 2014
Norwegian Cruise Line November 2011 - August 2014
Grass Roots America 2007 - 2010
PRC, LLC 2006 - 2007
Skills
Talent Acquisition, Onboarding, Employee Relations, HRIS, Performance Management, Cruises, Applicant Tracking..., Vacation, Hiring, New Hire Orientations, Human Resources, Talent Management, Outsourcing, Recruiting, Customer Service, Employee Engagement, College Recruiting, Sourcing, Interviews, HR Policies, Training, Job Descriptions, Benefits Administration, Leadership Development, Personnel Management, Labor Relations, Succession Planning, Employee Training, Technical Recruiting, Employee Benefits, Management, Workforce Planning, Deferred Compensation, Temporary Placement, Internet Recruiting, Employer Branding, Team Building, Leadership
Education
University of Pennsylvania - The Wharton School 2009 — 2011
Certified Employee Benefits Specialist, Benefits
Concordia University
Bachelor of Arts (B.A.), Political Science / Public Policy
Adams Communication & Engineering Technology (ACET, Inc.) March 2015 - Present
General Dynamics Information Technology January 2013 - March 2015
General Dynamics Information Technology December 2011 - January 2013
VMware Inc February 2011 - October 2011
Mindbank / Tek Systems March 2008 - February 2011
PRC, LLC January 2007 - May 2007
51 Communications Squadron July 2005 - July 2006
Air Force Institute of Technology Wright-Patterson August 2000 - July 2005
Skills
SQL, BMC Remedy, Active Directory, VMware, Troubleshooting, Technical Support, Microsoft Exchange, XP/Vista/7, Blackberry, Microsoft Office, Software Documentation, VPN, Computer Hardware, Networking, Help Desk Support
Education
Columbia College 2006 — 2009
B.S, Computer Information Systems
New Horizons 2000 — 2002
Community College of the Air Force 1990 — 1992
A.A, Electronics Engineering
Bombora Local July 2014 - Present
ITT Technical Institute December 2011 - July 2013
PRC, LLC January 2008 - April 2009
Skills
Troubleshooting, Customer Service, Windows, Active Directory, Windows Server, Help Desk Support, Email Hosting, SEO, SEM, Web Development, Web Services, Domain Names, Domain Registration, System Administration, Network Security, Security, Computer Hardware, Windows 7, Software Installation, Operating Systems, Laptops
Education
Capella University 2014 — 2016
Bachelor's degree, Information Technology
ITT Technical Institute-Lake Mary 2011 — 2013
OG Organo Gold Coffee March 2012 - Present
NexxLinx September 2012 - January 2013
Foreclosure Agency May 2009 - January 2010
Sony Music Entertainment Contract January 2009 - June 2009
Starwood Hotels and Resorts Worldwide Customer Contact Center October 2008 - May 2009
Dell July 2008 - September 2008
Tx Dept of Health and Human Services Vital Statistics June 2008 - August 2008
Maxim Healthcare Temporary Staffing January 2008 - August 2008
PRC, LLC January 2007 - December 2007
Protect America Inc July 2006 - December 2006
Skills
Marketing, Advertising, Sales, Sales Management, Selling, Social Networking, Customer Service, Entrepreneurship, Social Media, Small Business, Social Media Marketing, Team Building, Public Speaking, Cold Calling, Online Marketing, Coaching, Direct Sales
Education
Austin Community College 2006 — 2008
Psychology
Phoenix High School 2003 — 2005
High School Diploma, Scholastic Studies
Mary Kay Independent Business Owner January 2014 - Present
US Navy March 2010 - Present
US Navy October 2008 - Present
US Navy May 2008 - Present
Family Urgent Care August 2007 - May 2008
Convergys January 2005 - July 2006
PRC, LLC June 2004 - December 2004
Skills
Leadership, Team Leadership, Staff Development, Military Training, Healthcare Administrator, Patient Administration, Office Administration, Leadership Development, Supervisory Skills, Victim Services, Microsoft Office, Administrative..., Team Management, Time Management, Active DoD Secret..., Critical Thinking, Cpr Certified, Beauty Consulting, Skin Care Products, Makeovers, Sexual Violence..., Navy, Military Operations, Security Clearance, Youth Mentoring, DoD, Command, Government, Social Perceptiveness, Force Protection, Weapons, Operational Planning, Early Childhood..., Military, Matchmaking, Healthcare Management, Telecommunications, Service Orientation
Education
University of Maryland University College 2012 — 2013
Master of Business Administration (MBA), Business Administration, B, 3.4
University of Maryland University College 2010 — 2012
Masters of Science, Healthcare Administration, B, 3.5
Coastal Carolina Community College 2007 — 2007
Medical Office Staff Specialist, Medical Office Management/Administration, A
American InterContinental University 2004 — 2007
Bachelor of Science (B.Sc.), Healthcare Administration, 3.7, Magna Cum Laude
Hemingway High School 1996 — 2000
HS Diploma, General Studies
Tucker Arensberg, P.C. April 2008 - Present
PRC, LLC February 2005 - March 2008
Dish Network May 2004 - February 2005
Kelly Temporary Services October 2002 - January 2003
Skills
Customer Service, Sales, Outlook, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Research, Data Entry, English, Windows
Education
Point Park University 2007 — 2009
Bachelor of Science, Professional Studies
University of Pittsburgh 2000 — 2001
Bachelor of Science, Communication, General
University of Pittsburgh-Titusville 1998 — 2000
Penn Manor High School 1995 — 1998
Comcast March 2013 - Present
T-Mobile January 2007 - July 2012
PRC, LLC February 2007 - September 2007
Time Warner Cable (Formerly Adelphia Communications) January 2005 - January 2007
Skills
Call Center, Telecommunications, Wireless, T1, Troubleshooting, VoIP, Computer Network..., GSM, Avaya, Cellular Communications, CDMA, UMTS, IP, Technical Support, Customer Experience, Call Centers
Education
Art Institute of Colorado
Photography
Harrison High School
ServiceLive, Inc. a Division of Sears Holding Corporation September 2011 - August 2014
FIS June 2008 - October 2008
FIS 2004 - 2008
No Boundaries, Inc. November 1999 - June 2004
United Technology Group July 1998 - October 1999
IFS North America December 1996 - June 1998
IFS January 1997 - September 1997
PRC, LLC January 1995 - December 1996
PRC, LLC 1994 - 1996
Assiduous Systems & Consulting July 1994 - January 1995
Skills
Business Strategy, Strategic Planning, Strategic Thinking, Strategy, Leadership, Business Development, Negotiation, Contract Negotiation, Vendor Management, Project Management, Executive Management, Management, Start-ups, Team Leadership, New Business Development, Entrepreneur, Entrepreneurial..., Entrepreneurial Skills, Business Analysis, Analytics, Business Intelligence, B2B, B2C, P&L Management, Social Meda, Business Process..., Product Development, Networking, Cross-functional Team..., Change Management, Operations Management, E-commerce, CRM, Call Centers, Organizational..., Program Management, Product Management, Team Building, Entrepreneurship, Project Planning, Outsourcing, Process Improvement, Customer Experience, Security, Software Development, Six Sigma, Account Management, Social Media Marketing, Project Implementation, Project Execution
Education
Benedictine University 2009 — 2011
Master of Business Administration (M.B.A.), Business & Marketing, 3.92
University of Phoenix 2005 — 2007
Bachelor's Degree, Business Management, 3.92
DIRA Software, Inc. October 2012 - Present
Merz Pharmaceuticals, LLC 2011 - 2013
Rx Sales Solutions, Inc. January 2006 - September 2012
Mylan Bertek Pharmaceuticals April 2001 - December 2005
GlaxoSmithKline October 1998 - March 2001
Nortel Networks October 1997 - September 1998
Metasys Technologies Inc. May 1997 - October 1997
South Florida Water Management District November 1996 - May 1997
PRC, LLC May 1996 - November 1996
UC Davis August 1995 - May 1996
Skills
Pharmaceutical Industry, Managed Care, Biotechnology, Medical Devices, Neurology, Oncology, Pharmaceutical Sales, Lifesciences, Product Launch, Cardiology, Cross-functional Team..., Data Management, Sales Operations, Strategic Planning, Business Development
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2005 — 2007
MBA, Sales & Marketing, Consulting
BITS Pilani 1989 — 1993
M.Sc(Tech)
HEICO Aerospace Corporation April 2011 - Present
Health Care District of Palm Beach County April 2008 - April 2011
Dynamic Network Support May 2007 - April 2008
Applied Card System February 2006 - May 2007
Florida Career College April 2005 - February 2006
PRC, LLC November 2000 - April 2005
Skills
Active Directory, VMware, VMware ESX, Windows Server, Cisco Technologies, VoIP
Education
American InterContinental University
Bachelor Degree, Information Technology
Keiser College
A.S Degree, Computer Science Engineering
WOW! Internet, Cable & Phone November 2013 - Present
WOW! Internet, Cable & Phone September 2013 - November 2013
WOW! Internet, Cable & Phone February 2011 - September 2013
Ryla and PRC of Alorica December 2009 - April 2012
PRC LLC October 2008 - December 2009
Murray CPA's February 2008 - March 2008
O'Phelan Attorney at Law January 2008 - February 2008
Builders (HR Works) October 2007 - November 2007
Avenue Baptist Church October 2005 - May 2007
SEL December 2002 - June 2004
Skills
Troubleshooting, Telecommunications, Call Centers, Customer Service, Sales, Databases, Hardware, Microsoft Office, Process Improvement, Time Management, Security, Training
Education
University of Hawai`i at Manoa 2004 — 2006
Bachelor of Arts, Journalism
Casper College 2000 — 2001
Computer Programming
Emory Healthcare Inc, November 2010 - Present
Marietta Rheumatology Associates February 2008 - August 2010
Regus February 2005 - August 2007
Applied Card Systems Inc March 1999 - August 2004
PRC, LLC December 1997 - March 1999
Skills
Microsoft Excel, Outlook, Data Entry, Customer Service, Access, Lotus, PeopleSoft, PMM, Compass, PRG, EClinical
Education
Kennesaw State University 2005 — 2010
BBA, Management
Broward Community College 1997 — 1999
Associate of Arts (AA), Business Administration and Management, General
Kaba Workforce Sol May 2014 - Present
Kaba Workforce Solutions March 1995 - April 2014
PRC, LLC June 1993 - March 1995
Skills
Integration, Enterprise Software, Software Development, ERP, Process Improvement, Management, Business Analysis, Business Intelligence, Requirements Analysis, Cross-functional Team..., Program Management, Software Project..., Business Process..., Product Management, SaaS, SQL, Vendor Management
Education
Clemson University 1991 — 1993
MS, Computer Science
VJTI, Mumbai 1987 — 1991
BS, Computer Science
Atomic Energy Junior College 1986 — 1987
High School
Outback Steakhouse November 2013 - Present
Mandalay Bay Resort & Casino March 2013 - November 2013
Mandalay Bay December 2011 - March 2013
Luxor Las Vegas January 2011 - December 2011
House of Blues Entertainment February 2009 - January 2011
PRC, LLC June 2007 - February 2009
ICT Group September 2003 - June 2007
Skills
Customer Service, Friendly Personality, Coaching, Time Management, Training, Employee Training, Entertainment, Team Management, Personnel Management, Event Planning, Fast-paced, Public Speaking, Leadership Development, Employee Engagement, Talent Management, Leadership, Human Resources, Recruiting, Hiring, Employee Relations, HR Policies, Microsoft Office, Orientation Programs, Casino, Hotels, Hospitality, Team Building, Resorts, Performance Management, MacBook, Microsoft Excel, Organizational..., Learning Quickly, Computer-savvy, Gaming Industry, Organizational..., Onboarding, Customer Satisfaction
Education
Allegheny College 2005 — 2006
Country Inn & Suites by Carlson September 2009 - January 2012
Isle of Carpi Casino and Hotel October 2004 - January 2009
ISLE OF CAPRI CASINO AND HOTEL October 2004 - January 2009
PRC, LLC April 2001 - September 2003
BELLSOUTH MOBILITY November 1997 - December 1999
Skills
Hospitality Industry, Teamwork, Revenue Analysis, Resorts, Front Office, Selling, Invoicing, Hotel Management, Auditing, Budgets, Hotels, Banquets, Customer Satisfaction, Pre-opening, Management, Food & Beverage, Team Building, Hospitality Management, Restaurants, Micros, Customer Service, Hospitality
Education
Ball State University
Samsung Electronics America November 2014 - Present
Analogic May 2013 - October 2013
USCR Processing August 2009 - July 2012
TerraLex April 2005 - August 2009
PRC, LLC December 2002 - January 2004
Skills
Project Management, Business Development, Budgets, Multilingual, Strategic Planning, Contract Negotiation, Selling Skills, Report Writing, Marketing Strategy, Social Media, Workforce Management, Customer Experience, Vendor Management, Quality Assurance, Process Improvement, Strategy, Public Relations, Leadership, Market Research, Program Management, Training, Sales, Life Sciences, Healthcare, Cross-functional Team..., Strategic Partnerships, Management, Lifesciences, Marketing
Education
Boston University - School of Management 2012 — 2014
Master of Business Administration (M.B.A.), Strategy and Business Analysis
Florida International University
Bachelor of Arts, International Relations (Honors)
Savills Studley October 2014 - Present
PRC, LLC December 2011 - September 2014
Transwestern May 2008 - December 2011
Walker & Dunlop August 2003 - May 2008
Insignia/ESG May 1997 - March 2003
Skills
Real Estate, Investments, Mergers & Acquisitions, Commercial Real Estate, Investment Properties, Structured Finance, Finance, Acquisitions, Equities, Joint Ventures, Apartments, Property, Mixed-use, Due Diligence, Entrepreneurship, Asset Management, Real Estate Development, Brokerage
Education
Northwestern University 1978 — 1980
Master of Management, Finance, Marketing & Accounting
Northwestern University - Kellogg School of Management 1978 — 1980
MM, Finance, Marketing, Accounting
DePauw University 1974 — 1978
BA, Economics, Psychology
Parkland Hospital March 2011 - Present
Volt Technical Resources October 2008 - November 2009
PRC, LLC May 2007 - July 2008
Stream Global Services November 2005 - April 2007
Skills
Kronos, Call Center, Workforce Management, Vendor Management, Process Improvement, Performance Management, Outsourcing, Operations Management, Recruiting, Customer Satisfaction, Talent Acquisition, Employee Relations, Call Centers, Management, Software Documentation
Education
DeVry Institute 1991 — 1993
BS, Computer Science
Community College of the Air Force 1984 — 1987
AE, Electronics
California Polytechnic State University-San Luis Obispo 1977 — 1981
Psychology; Small Business Management
Crestmont Cadillac August 2015 - Present
The Collection Auto Group September 2014 - August 2015
Self Employed January 2004 - March 2012
The Walking Holiday Company August 2007 - September 2009
Inquire LLC February 2003 - May 2005
PRC, LLC January 2003 - June 2003
Tops Markets August 1998 - May 2001
Skills
Editing, Photography, Writing, Video Editing, Social Media, Final Cut Pro, Microsoft Office, Video Production, Photoshop
Education
Cleveland State University 2010 — 2011
Communications, Film
Cuyahoga Community College 2008 — 2009
Communities In Schools Northeast Florida September 2014 - Present
Virtually Roxanne's September 2011 - Present
Interlachen Church of the Nazarene January 2010 - Present
Domestic Violence Shelter June 2011 - April 2012
PRC, LLC June 2006 - July 2008
City Properties November 2005 - June 2006
Creative Environmental Solutions, Inc July 2004 - November 2005
CUS BUSINESS SYSTEMS July 2002 - July 2004
LIQUIDATORS, INC March 2001 - January 2002
Skills
Microsoft Office, Administration, PowerPoint, Outlook, Customer Service, Windows, Mac, Confidentiality, Payroll, Spreadsheets, Training, QuickBooks, Virtual Assistance, Microsoft Word, Microsoft Excel, Databases, Typing, Transcription, Online Research, Email Marketing Software, Data Entry, Time Management, Administrative..., Office Administration, Telephone Skills
Education
Saint Leo University 2011 — 2015
Bachelor's degree, Psychology
American InterContinental University 2005 — 2006
AA, Business Administration
PE Images July 2011 - Present
Antidromic Photography September 2009 - Present
Fossil May 2011 - July 2011
Southern Methodist University June 2009 - June 2011
The Art Institute of Dallas July 2010 - October 2010
Red Carpet Dallas June 2009 - July 2010
PRC, LLC February 2006 - May 2008
APAC Customer Services June 2003 - May 2005
Skills
Photography, Digital Photography, Adobe Creative Suite, Photoshop, Graphic Design, Mac, Portrait Photography, Studio Lighting, InDesign, Photos
Education
Art Institute of Dallas 2008 — 2011
Associates, Photography
Royal Caribbean International March 2006 - Present
PRC, LLC December 2002 - June 2003
Florida Power & Light Company January 1978 - December 2002
Skills
Cruises, Tourism, Hospitality, Travel Management, Hotels, Leisure Travel, Hospitality Management, Leisure, Hospitality Industry, Revenue Analysis, Food & Beverage, Vacation
Education
Darden Graduate School of Business Administration 1997 — 1997
Executive Sales Program
St.Thomas University 1974 — 1977
Business Major - Accounting, Business
Just Insure It, Inc August 2011 - Present
Allstate Insurance December 2006 - August 2011
PRC, LLC 2005 - December 2006
Skills
Property & Casualty..., Umbrella Insurance, Casualty, Commercial Insurance, Legal Liability, Commercial Lines, Insurance, Motorcycle, Renters, Inland Marine, General Insurance, Professional Liability, Term Life Insurance, Liability, Universal Life, Health Insurance, Workers Compensation, Disability Insurance, Life Insurance, Whole Life
Education
Broward Community College 2005 — 2006
4D Professional Services March 2015 - Present
Alorica May 2013 - March 2015
Alorica June 2012 - May 2013
Alorica January 2012 - May 2012
PRC, LLC 2007 - 2011
Skills
Quality Assurance, Quality Management, Call Center, Operations Management, Process Improvement, Team Leadership, Team Management, Management, Team Building, Business Process..., Change Management, Cross-functional Team..., Outsourcing, Troubleshooting, Software Documentation, Training, Continuous Improvement, Call Centers, Avaya, Customer Satisfaction, Contact Centers, Customer Experience, Leadership, Telecommunications, Performance Management
Education
Columbia College 2012 — 2013
A.S., General Studies
PRC, LLC July 2005 - August 2010
Skills
Call Center, Customer Service, Call Centers, Data Entry, Customer Satisfaction, Microsoft Excel, Access, Administration, Time Management, Leadership, Outlook, Telephone Skills, Microsoft Word, Administrative..., Management, Teamwork, Human Resources, Training, Team Building
Education
Bethune-Cookman University 2007 — 2011
Bachelor of Science, Business Administration
Intermec by Honeywell August 2013 - Present
Freelance June 2014 - Present
Sinclair Broadcast Group September 2011 - Present
Enterprise Rent-A-Car March 2010 - Present
PRC, LLC April 2007 - January 2010
Skills
Customer Service, Microsoft Office, Excel, Word, PowerPoint, Windows, Time Management, Visual Basic, Expression Web, Python, Mac, Visual Web Developer, Oracle SQL, MySQL, OS X, Computer Hardware, Troubleshooting, Technical Support, Windows 7, Avid Media Composer, Avid, Pro Tools, Final Cut Pro, Logic Pro
Education
University of Iowa 2011 — 2013
Informatics, Computers
Conservatory of Recording Arts and Sciences 2005 — 2006
Master Recording Program II, recording arts
CIGNA May 2011 - Present
PRC, LLC February 2010 - May 2011
Client Services Incorporated November 2007 - November 2008
Skills
Call Centers, Customer Service, Data Entry, Process Improvement, Software Documentation, Customer Satisfaction, Technical Support, Outlook, Telephone Skills, Access, Microsoft Office, Training, Customer Retention, Troubleshooting, BPO, Inbound Marketing, Networking, Animal Welfare, Animal Rehabilitation, Fostering, Project Management, Proofreading, Text Editing, Creative Writing, Writing, Debate, Non-profit Volunteer, Phone Etiquette, Branch Banking, PowerPoint
Education
Ashford University 2011 — 2015
Bachelor's degrees, Applied Behavioral Science and Child Development
Bruton
IVCCD July 2010 - Present
Iowa Valley Community College District February 2009 - June 2010
PRC, LLC 2001 - 2007
Skills
Teaching, Nonprofits, Career Counseling, Resume Writing, Curriculum Development
Education
Buena Vista University 2008 — 2010
Bachelor's degree, Business Administration
Marshalltown Community College 2006 — 2008
Associate of Arts (AA), Business
Atlas Financial Holdings, Inc. July 2013 - Present
Infinity Auto Insurance Company December 2010 - December 2011
IAM, INC Non December 2009 - December 2010
Progressive Insurance Company June 2005 - November 2009
PRC, LLC March 2003 - June 2005
Skills
Claim, Management, Policy, Customer Service, Insurance, Property & Casualty...
Education
Northern Illinois University 2011 — 2012
Master of Science (M.S.), Industrial Engineering, 3.8
Barry University 1998 — 2002
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Thales e-Security January 2014 - Present
st. Thomas Aquinas High School, Fort Lauderdale July 2009 - January 2014
PRC, LLC May 2006 - July 2009
PRC, LLC September 2000 - April 2006
PRC, LLC August 1999 - August 2000
TigerDirect February 1996 - May 1999
Skills
Cisco IOS, Cisco Wireless, Windows Server 2008, Powershell, Scripting, SMTP, Network Engineering, Network Administration, IP Networking, Linux, Spanish, Cisco Catalyst Switches, Cisco Call Manager, VBScript, Active Directory, ISA Server, Websense, SCOM, Networking, TMG, DNS, Process Automation, IP, Windows Server, VMware, Network Security, Catalyst Switches, Microsoft Exchange, Security, Group Policy, Virtualization, Cisco Technologies, Servers, Microsoft SQL Server, Antivirus, vSphere, Firewalls, Disaster Recovery, VMware ESX, Help Desk Support, VPN, Technical Support, System Administration, IT Management, Citrix, DHCP
Education
Barry University 2007 — 2010
Bachelor of Science, Information Technology
Miami Dade College 1993 — 2006
Asociate in Arts, Computer Information Systems
Miami Dade College 1993 — 2006
Associate in Science, Networking Services Technologies
TeamHealth June 2012 - Present
TeamHealth November 1998 - June 2012
PRC, LLC 1994 - June 1996
JByrons March 1989 - 1994
Education
Broward Community College
Nationwide Security Solutions November 2012 - Present
United States Army Reserve July 2008 - Present
PRC, LLC January 2010 - January 2012
Washington Business Week 2005 - 2005
Skills
PADI Advanced Open..., Metric Development, Sales Process, Competency Based..., Legal Documents, Digital Dictation, Optimizing Performance, Sales Effectiveness, Operational Cost..., PowerPoint, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word
Education
University of North Carolina at Wilmington 2011 — 2012
Bachelor of Arts (B.A.), Political Science and Government, 3.9
Coastal Carolina Community College 2010 — 2011
Associate of Arts (A.A.), Political Science and Government, 4.0
Hudson's Bay HS 2003 — 2007
PRC, LLC December 2010 - Present
Skills
BPO, Call Centers, Customer Experience, Workforce Management, Outsourcing, Vendor Management, Offshoring, Sla, Process Improvement, Service Delivery, Contact Centers, Process Management, Inbound Marketing
Education
Campbell University 2002 — 2004
teleNetwork July 2014 - Present
Eliscard Household April 2013 - Present
1NW Contact March 2013 - May 2014
Global Response November 2012 - March 2013
Nationwide Relocation Services June 2012 - November 2012
Rewards Network March 2008 - March 2011
PRC, LLC January 2008 - March 2008
Bath & Body Works September 2007 - December 2007
Barry University August 2004 - May 2007
Skills
Microsoft Office, Research, Customer Service, PowerPoint, Internet Marketing, Networking Marketing, MLM, Wealth Coach, Social Networking, Team Building, Leadership, Online Marketing, Call Centers, Wealth
Education
Barry University 2003 — 2007
Bachelor's, Criminology
MIami Norland Senior High 1999 — 2003
Diploma, General Education
Friends and Family April 2007 - Present
GCE Services April 2015 - July 2015
Douglas Colony November 2014 - March 2015
SCS/Woodmen Nissan October 2013 - November 2014
US Air Force Reserve June 2008 - June 2014
Everest University Online January 2012 - June 2013
PRC, LLC February 2007 - January 2008
United States Air Force March 2000 - March 2006
Skills
DoD, Security Clearance, Security, Military, Information Assurance, Analysis, Sales, Customer Service, Student Financial Aid, Telemarketing, Training, Leadership, Leadership Development, Microsoft Office, Program Management, Team Building, Research, Interviews, Talent Acquisition, Active DoD Secret..., Forklift Operation, Troubleshooting
Education
Independence University 2013 — 2014
Informations System Masters of Science, Information Technology
CollegeAmerica-Stevens Henager College 2007 — 2010
BACHELORS, COMPUTER SCIENCE
Aetna June 2014 - Present
Aetna June 2010 - June 2014
PRC, LLC September 2007 - May 2010
Home Depot, Office Depot, Lowes November 2004 - August 2007
SunGard May 2004 - October 2004
Loyalhanna Care Center June 2003 - April 2004
Presbyterian Medical Center of Washington May 2001 - May 2003
Blattner Brunner April 2000 - April 2001
CS&O May 1999 - March 2000
Software Engineering Institute January 1989 - April 1999
Skills
Health Insurance, Insurance, Provider Relations, Claim, HMO, Medicare, PPO
Education
Clarion University of Pennsylvania
BS, MS, Library and Information Science
University of Pittsburgh
MLS, Information Science
BrightSky - Your Diabetes Connection April 2008 - Present
PRC, LLC November 2006 - April 2007
Education
Broward College
In progress, Social Work
Synergy Lab April 2007 - May 2013
PRC, LLC September 2004 - December 2007
Education
Broward Community College 2012 — 2014
N/A, Computer Software Engineering, 2.7
University of Florida Jacksonville Health October 2005 - Present
UFJP/ Internal Medicine October 2005 - Present
All Womens Health Center March 2003 - October 2005
All Women’s Medical Center February 2004 - March 2005
PRC, LLC January 2002 - December 2002
Skills
Vital Signs, EKG, Phlebotomy, Injectable, Venipuncture, Urinalysis, Medical Assisting, Medical Terminology, Blood Pressure, Medical Records, Spirometry, Capillary Puncture
Education
Advanced Career Training 2002 — 2003
Diploma, Medical/Clinical Assistant
Robert E. Lee High Scool 1993 — 1997
Cheonggang Academy
Air Force Academy Construction May 2011 - August 2011
PRC- DirecTV July 2008 - January 2009
PRC, LLC November 2007 - September 2008
Crested Butte Ski Resort October 2007 - March 2008
Fort Carson Construction June 2006 - September 2006
Protocol June 2006 - August 2006
MCI Corporation September 2003 - April 2005
Mci April 2004 - October 2004
Skills
Public Relations, Business Strategy, Sales Management, Telecommunications, Project Management, Supervising, Data Analysis, Graphic Design, Marketing Research
Education
University of Colorado Colorado Springs 2009 — 2012
Bachelor of Applied Science (BASc), Communication, General
Adams State University 2004 — 2007
Associate's degree, Business Administration and Management, General
Adams State University
Business Mgmt. /Pre-Law N/A
Cheonggang Academy
UCCS; B.A, Communications/ Marketing; Communications
Giant Eagle August 2012 - October 2012
Dial America Marketing September 2011 - July 2012
PRC, LLC January 2011 - August 2011
Internal Revenue Service October 2005 - May 2009
Internal Revenue Service February 1999 - October 2005
Skills
customer retention, Customer Communication, Customer Satisfaction, Service Delivery
Education
Clarion University of Pennsylvania 1992 — 1994
Bachelor of Science (B.S.), Biology, General
Community College of Philadelphia 1991 — 1992
Associate of Science (A.S.)
Convergys June 2009 - June 2010
PRC, LLC February 2006 - June 2009
Education
Coastal Carolina Community College 1988 — 1991
Cosmetology, Cosmetology
PTCS
Global Response 2011 - April 2014
PRC, LLC 2008 - 2009
AT&T February 2008 - June 2008
Skills
Networking, Business Development, Organizational..., Sports Writing, Journalism, Adult CPR, Auctions, Call Centers, Project Management, Team Leadership, Telecommunications, Process Improvement, Outsourcing, Vendor Management, Team Building, Management, Customer Service, Quality Assurance, Operations Management
Education
Broward College
Associate of Arts (AA), Business Administration and Management, General
Broward College
Emergency Medical Technology/Technician (EMT Paramedic)
Atlantic Technical Center
Mechanical Engineering
Comcast Cable 2007 - 2012
American Express October 2006 - August 2007
PRC, LLC May 2005 - August 2006
Skills
Customer Service, Inbound Marketing, Inbound Sales, Microsoft Office
Education
Broward Community College 2011 — 2014
Pending AS, Occupational Therapist Assistant
Miami Carol City Sr. High 1998 — 2002
High School Diploma
Walmart November 2008 - May 2013
Walmart 2008 - 2013
PRC, LLC August 2006 - August 2008
Interval International 1995 - 2000
Interval International 1995 - 2000
Eastern Airlines 1966 - 1991
Eastern Airlines 1966 - 1991
Skills
Negotiation, Team Building, Customer Service, Training, Sales, Retail, Management, Leadership, Microsoft Office, Time Management, Recruiting, Microsoft Excel, PowerPoint, Coaching, Microsoft Word, Team Leadership, Customer Satisfaction, Inventory Management, Selling, Employee Relations, Outlook, Teamwork
Education
Florida International University 1988 — 1989
Certificate in Human Resources and Training, Human Resources Management and Services
Clark University 1961 — 1962
Business Administration and Management, General
iQor 2011 - 2013
cleavens protectin services January 2010 - February 2011
PRC, LLC May 2006 - December 2009
Skills
stong customer service..., outstanding..., ability to learn quickly, motivated and hard..., competent at multi..., proficient in leadership, typing speed 50 wpm, skillfull in decision...
Education
ATI College of Health 2011 — 2012
medical assisting
miramar high school 2002 — 2006
hs diploma, General Studies
One west bank September 2007 - March 2014
PRC, LLC January 2005 - October 2007
MCI Corporation March 2002 - October 2005
Skills
Customer Experience, Banking, Stakeholder Management, Customer Service, Change Management, Team Management, Customer Satisfaction, Team Leadership, Relationship Management, Process Improvement, Business Analysis, Management, Credit, Performance Management
Education
Concordia University-Austin 2005 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
PRC, LLC 2002 - 2009
Education
Homestead Schools
homestead fl
National Electronics Warranty Corporation August 2010 - January 2014
PRC, LLC March 2006 - July 2007
Education
Cape Fear Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Science and Criminal Justice
Self-employed 2014 - 2014
IHOP January 2013 - May 2013
PRC, LLC January 2012 - October 2012
United Cerebral Palsy of South Florida September 2011 - December 2011
Kentucky Fried Chicken Management Pte Ltd January 2010 - June 2010
Wingerter Labortary June 2006 - August 2008
Skills
Microsoft Word, Microsoft Excel
Education
Nursing school of unlimited 2013 — 2014
Certificate of home health aide, HHA/CNA
D. A. Dorsey Educational Center 2009 — 2009
Diploma
Darden December 2009 - Present
SMG Arena Management Company October 2007 - Present
Wells Fargo January 2006 - March 2007
University of Central Florida August 2001 - May 2002
Brylec Telemarketing May 2001 - August 2001
City of Miramar, Florida May 2000 - May 2001
PRC, LLC March 2000 - May 2000
Sam’s Club Whole Sale Store September 1999 - March 2000
Skills
Customer Service, Sales, Time Management, Microsoft Office, Microsoft Word, Teamwork, Microsoft Excel, Cashiering, Data Entry, Event Planning
Education
Nova Southeastern University
Communications, Senior
Broward College
A.A. degree, Business Administration; Communications