Precision Response Corporation
Industry: Company
DescriptionPrecision Response Corporation is primarily an operator of outsourced call centers. Precision Response Corporation was the fifth largest employer in Miami-Dade County in 2007 with over 6,000 employees. The company was founded by Mark J. Gordon and David Epstein in 1982. Founded: 1982 Parent organization: Alorica Number of employees: 11,000 total; 2,000 in South Florida Founders: David Epstein, Mark J. Gordon Subsidiaries: Hancock Information Group, Inc., Avaltus, Inc., Hancock John Capital Trust II
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Precision Response Corporation Employees
Glades West Rehabilitation and Nursing January 2015 - Present
Florida International University January 2014 - Present
The Palms Rehabilitation and Nursing Center January 2011 - December 2014
Keiser University August 2009 - September 2010
HealthSouth Treasure Coast March 2007 - August 2009
HealthSouth 2007 - 2009
Mount Sinai Medical Center Miami Beach February 2005 - March 2007
Precision Response Corporation January 2002 - March 2003
Chase August 2000 - March 2002
United States Army Reserve August 1997 - January 2001
Skills
Public Speaking, Healthcare, Cpr Certified, Occupational Therapy, Stroke Rehabilitation, Training, Fall Prevention, Management, Geriatric Rehabilitation, Customer Service, Strategic Planning, Long-term Care, Business Strategy, Management Consulting, Rehabilitation, Sensory Integration, Healthcare Management, Upper Extremity, Acute Rehabilitation, Neurorehabilitation, Cognitive Rehabilitation, Splinting, Leadership Development, Rehab, Staff Development, Orthopedic..., Fundraising, Spinal Cord Injury, Inpatient, Leadership, SNF, Team Building, Neurological Disorders, Acute Care, Program Development, Occupational Therapists, Microsoft Office
Education
Chatham University 2011 — 2012
Doctorate, Occupational Therapy
Capella University 2008 — 2010
MBA, MBA with a Specialization in Health Management
Florida International University 1999 — 2004
Bachelors of Science, Occupational Therapy
Great America Networks Conferencing July 2005 - Present
BTI Communications Group February 2005 - February 2007
Great America Networks February 2005 - February 2007
Citizens Conferencing 2000 - 2005
Worldspan 1999 - 2000
Computer International Consultants August 1999 - December 1999
Utilipro August 1999 - December 1999
Precision Response Corporation 1998 - 1998
Utilitpro 1998 - 1998
Skills
Call Center, Audio Conferencing, Webinars, Telecommunications, Video, IP PBX, Unified Communications, Video Conferencing, Management, VoIP, Solution Selling, Leadership, Disaster Recovery, Strategy, Co-location, Team Leadership, Business Development, Call Centers, Networking, MPLS, Cloud Computing, Customer Retention, Business Planning, CRM, Enterprise Software, Managed Services, SaaS, Sales, Data Center, Salesforce.com, Professional Services, Direct Sales, New Business Development, Sales Management, Lead Generation, Selling, Mobile Devices, Start-ups, Sales Process, Strategic Partnerships, Channel Partners, Sales Operations, Go-to-market Strategy, Account Management, B2B, SIP Trunking, Hosted Services, Wireless, Telephony, Product Management
Education
Benedictine University
Bachelor of Arts (B.A.) Honors., Management
Benedictine University 2014 — 2016
Master of Science (MS), Business Analytics
Loyola University Chicago 2000 — 2001
Mini-MBA Certificate, Executive Education
(undisclosed) February 2014 - Present
Midland Trail Scenic Highway Association 2011 - 2014
Live With A Boom! Campaign November 2012 - June 2013
Owens Corning via Kelly Services 2009 - 2010
West Virginia Junior College Charleston Campus 2008 - 2009
Precision Response Corporation 2007 - 2007
Skills
Microsoft Office, Grant Writing, Adobe Acrobat, Photoshop, Typing, Phone Etiquette, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint
Education
Marshall University 2002 — 2006
Bachelor of Fine Arts (BFA), Sculpture, 3.88
Sissonville High School 1998 — 2002
Diploma, Salutatorian
Thomas Enterprises International, LLC September 2001 - July 2014
Health First January 1999 - August 2001
Tenet Healthcare October 1997 - December 1998
Precision Response Corporation January 1997 - October 1997
American Red Cross January 1993 - December 1996
Consolidation Services, Inc. March 1988 - January 1993
Skills
Visio, Software Documentation, Recruiting, EMR, CPOE, Management, Information Technology, Human Resources, Cerner, Epic Systems, PeopleSoft, Healthcare Information..., HIPAA, Testing, Talent Acquisition, Training, Healthcare, Software Implementation, Applicant Tracking..., Informatics, EHR
Education
New York Institute of Technology-Old Westbury 1979 — 1982
BA/BS, Accounting & Computer Science
Melaleuca:The Wellness Company July 2015 - Present
ACN July 2015 - Present
Primerica Agent March 2015 - Present
Amway September 2014 - Present
Miami Dade County Public School August 2012 - Present
Miami-Dade County Public Schools October 2007 - Present
Stream Home January 2015 - July 2015
College of Business and Technology March 2005 - August 2008
College of business and technology January 2005 - March 2007
Precision Response Corporation January 2004 - June 2004
Skills
Curriculum Development, Curriculum Design, Educational Leadership, Classroom, Lesson Planning, Classroom Management, Educational Technology, K-12, Tutoring, Teaching, Teacher Training, Differentiated..., Staff Development, Elementary Education, Higher Education, Training
Education
Miami Dade College 2007 — 2008
Certificate of Completion, Educational/Instructional Technology, 4.0
American InterContinental University-South Florida 2002 — 2003
Master of Business Administration (MBA), Information Technology, 4.0 A
Florida International University 2000 — 2002
Bachelor's degree, Political Science and Government
Miami Dade College 1998 — 2001
Associate of Arts (AA)
AmerisourceBergen August 2010 - Present
Lifespan October 2009 - August 2010
Aetna September 1999 - February 2004
Precision Response Corporation August 1998 - January 2000
Skills
Customer Service..., Coaching, Health Research, Health Insurance, Social Services, Mental Health Care, Medicare, Managed Care, Childcare, Goal-driven leader
Education
Ashford University 2012 — 2014
Master's degree, Health Information/Medical Records Administration/Administrator
University of Phoenix 2005 — 2009
Bachelor of Science (B.S.), Human Services, General
Wyndham Vacation Ownership February 2010 - Present
Careers USA January 2009 - December 2009
Westgate Resorts August 2000 - December 2008
Precision Response Corporation February 1998 - August 2000
Skills
Recruiting, College Recruiting, Employee Relations, Sales, Onboarding, Taleo, Talent Acquisition, Behavioral Interviewing, Corporate Recruiting, Hospitality, Job Fairs, Internet Recruiting, Cold Calling, Direct Sales, Trade Shows, Timeshare, Customer Satisfaction, AIRS trained, Budgets, Talent Management, Sourcing, Social Networking, Yield Management, Interviews, Lead Generation, Employee Benefits, Marketing Strategy, Employee Training, Front Office, Hotels, Hospitality Management, Resorts, Employer Branding, Social Media, Hiring, Management, New Hire Orientations, Public Speaking, Sales Management, Hospitality Industry, Account Management, New Business Development, Team Building, Revenue Analysis, Call Centers, Public Relations, Tourism, Human Resources, Building Relationships, Hotel Management
Education
Morehead State University
Seminole Community College
The Keyes Company February 2007 - Present
Precision Response Corporation January 2006 - March 2008
Skills
Real Estate, Investment Properties, Selling, Real Estate Transactions, Residential Homes, Investments, Property, Short Sales, REO, Sales, Foreclosures, Negotiation
Education
Florida Atlantic University 2011 — 2013
Bachelor of Science (BS), Finance
Broward College 2008 — 2010
Associates in Business Administration, Business
Margate Software Foundation August 2008 - Present
Holiday Cruise Line March 2015 - May 2015
United Parcel Service October 2014 - January 2015
Teleperformance March 2014 - November 2014
Teleperformance ASD May 2012 - February 2014
Microsoft Online Services Technical Support September 2010 - May 2012
C&C Global Enterprises June 2008 - September 2010
Broward County Public Schools May 2005 - September 2008
Precision Response Corporation November 2007 - March 2008
American Home Lenders June 2007 - November 2007
Skills
Technical Support, Microsoft Technologies, Network Administration, Troubleshooting, Servers, Blackberry, Program Management, C#, Technical Recruiting, Windows 7, Computer Hardware, VMware, Active Directory, VPN, Hardware, ASP.NET, Training, Windows Server, Hyper-V, Microsoft SQL Server, Network Security, Business Intelligence, System Administration, SDLC, XP, Office 365, Operating Systems, Software Development, Windows XP, Microsoft Exchange, JavaScript, Cloud Computing, DHCP, Powershell, SharePoint, Windows, Java, Vendor Management, Management, Enterprise Software, Networking, Software Project..., Microsoft Office, Customer Service, Agile Methodologies, Business Analysis, SQL, TCP/IP, Databases, DNS
Education
Houston Community College 1987 — 1991
Associate's Degree, Computer Science, 3.51
College Funding Access January 2015 - Present
MassMutual Financial Group 2013 - Present
Saintilien Insurance Group January 2011 - Present
Collonial Life 2011 - Present
Saintilien Global Services June 2009 - Present
Insphere Insurance Solutions 2010 - 2010
IRT December 2007 - March 2009
Precision Response Corporation June 2005 - December 2007
Skills
Business Development, Management, Insurance, Marketing, Sales, Employee Benefits, Life Insurance, Advertising, Customer Retention, Medicare, Access, Small Business, Health Insurance, Public Speaking, Leadership, Fundraising, Employee Training, Team Building, Training, Strategy, New Business Development, Long-term Care, Coaching, Event Planning, Strategic Planning, Retirement, Sales Management, Disability Insurance, Fixed Annuities, Long Term Care Insurance, Whole Life, Term Life Insurance, Business Planning
Education
Florida International University 2001 — 2002
Marketing
North Miami Senior High 1997 — 2000
Aegis Limited June 2015 - Present
Hinduja Global Solutions 2013 - 2015
VXI Global Solutions, Inc. 2009 - 2013
Protocol Integrated Direct Marketing - now an EGS-APAC Company 2003 - 2006
Precision Response Corporation 1996 - 2003
IBM 1983 - 1993
Skills
Call Center, Outsourcing, CRM, Workforce Management, BPO, Telemarketing, Process Improvement, Call Centers, Executive Management, Contact Centers, Customer Satisfaction, Inbound Marketing, Sourcing, Recruiting, Business Development, Management, Account Management, Team Building, Lead Generation, Mergers & Acquisitions, Training, Customer Experience, Call Center Development, Operations Management, Marketing, Team Management, Team Leadership, Financial Services, Sales, Employee Engagement, Professional Services, Talent Acquisition, Coaching, B2B, Business Analysis, Telecommunications, Performance Management, Service Delivery, Offshoring, Salesforce.com, Quality Assurance, Vendor Management, Leadership, Change Management, Technical Recruiting, New Business Development, Customer Retention
Education
Wharton School of Business - Executive Management 1986 — 1988
Central Michigan University 1979 — 1983
B.S in B.A, Marketing, Information Systems
Farmers Insurance April 2013 - Present
TEAM Services Inc. June 2010 - April 2013
Ross Marketing Inc. August 2008 - June 2010
TNT Sound Productions March 2001 - October 2008
Precision Response Corporation May 2006 - August 2008
Skills
Management, Marketing, Sales, Recruiting, Customer Service, Property & Casualty..., Commercial Insurance, Life Insurance, Permanent Life Insurance, Term Life Insurance, Health Insurance, Time Management, Cold Calling, Telemarketing, Data Entry, Outlook, Direct Sales, Call Centers, Employee Training, Coaching, Employee Benefits, General Insurance
Education
University of Northern Iowa 2009 — 2012
Bachelor of Arts (B.A.), Biology, General
Kirkwood Community College 2006 — 2008
Associate of Science (A.S.), Biology, General
British Airways May 2001 - October 2013
Precision Response Corporation 2000 - 2001
Convergys 1998 - 2000
Skills
Travel Arrangements, Business Travel, Leisure Travel, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Social Networking, Volunteer Management, Web Design, Youth Mentoring, Airline Reservations, Sabre, IATA, Amadeus, Event Planning, Event Management, Community Service, Community Outreach, Camping, Office Administration, Innovation, Process Management, Project Management, Volunteer Recruiting, Non-profit Volunteer, Girl Scout Leader, Boy Scouts, Payroll, Human Resources, Compensation & Benefit, Airport Management
Education
University of North Florida 2014 — 2015
Bachelor of Arts (BA), Psychology
Florida Community College at Jacksonville
Associate of Arts (A.A.), General Studies
Orange Park High School
Diploma, College Prep
Apple June 2013 - Present
Apple October 2011 - June 2013
Apple October 2007 - October 2011
Apple June 2006 - October 2007
Precision Response Corporation July 2003 - June 2006
Skills
PC and Mac..., Tech Savvy, Customer Service, Consulting, SAP CRM, Microsoft Technologies, Typing, Microsoft Office, iWork, Quality Assurance, Auditing, Small Business, Strategic Planning, Sales, Inventory Management, iLife, Time Management, iPhone, Leadership, OS X, Retail, Team Building
Education
Miami Dade College 2003 — 2007
National Coaching Fellows January 2009 - Present
One Day, One Job January 2007 - September 2014
Precision Response Corporation March 2006 - May 2006
The Orvis Company June 2005 - September 2005
The Orvis Company June 2004 - September 2004
Skills
Social Media, Online Marketing, SEO, Web Analytics, Entrepreneurship, Coaching, Career Development, Business Development, Web Design, Strategy, Non-profits, Web Development, Social Media Marketing, Talent Management, Recruiting, Facebook, Employee Relations, Human Resources, Public Speaking, Onboarding, Blogging, Social Networking, Web Marketing
Education
Cornell University 2002 — 2006
Bachelor of Science (BS), Labor and Industrial Relations
Cornell University 2002 — 2006
Bachelor of Science (BS), Labor and Industrial Relations
Interval International March 2014 - Present
Interval International May 2005 - Present
Precision Response Corporation November 2002 - May 2005
McDonald's Corporation May 2002 - November 2002
Skills
Customer Service, Leadership, Conflict Management, Conflict Resolution, Organizational Structure, Multi Tasking, Microsoft Office, Technical Writing, Call Centers, Coaching, Customer Relations, Customer Satisfaction, Data Analysis, Data Entry, Employee Relations, Management, Microsoft Excel, Outlook, Performance Management, Team Leadership, Training
Education
Barry University 2007 — 2009
Bachelor of Science (B.S.), Economics
Miami Dade College 2003 — 2006
Associate of Arts (A.A.), Pre-Law Studies
Currently a student at Atlantic Technical College to build on my existing culinary experience March 2015 - Present
Multiple Carriers July 2005 - March 2015
Global Insurance Services July 2004 - July 2005
Bankers Life and Casualty Company July 1999 - July 2004
Precision Response Corporation September 1997 - July 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Insurance, Analysis, Finance, Quality Assurance, Training, Management, Time Management, Sales, Marketing, Call Centers, Risk Management, Fixed Annuities, Health Insurance, Networking, Strategic Planning, Team Building, Leadership, Employee Benefits, Project Planning, Small Business, Government, Program Management, Risk Assessment, Life Insurance, Social Media, Negotiation, New Business Development, Crisis Management, Fundraising, Commercial Insurance, Event Planning, Property & Casualty...
Education
Atlantic Technical College 2015 — 2015
Certification, Culinary Arts/Chef Training
Broward College 2006 — 2007
Insurance, Insurance
Gold Coast School of Insurance 2003 — 2003
Property and Casualty - 440 licensing, Risk Management and Insurance
Gold Coast School of Insurance 2001 — 2001
Life, Health, Variable Annuities, Risk Management and Insurance
Deerfield Beach High School 1974 — 1977
General Education Diploma/GED
Experis September 2014 - Present
FSV Payment Systems October 2012 - February 2014
FSV Payment Systems August 2011 - October 2012
CSX April 2010 - November 2010
Convergys September 2007 - November 2008
City of Jacksonville July 2005 - September 2007
CitiStreet (now ING) July 2001 - May 2004
Precision Response Corporation December 1999 - June 2001
US Air Force October 1980 - April 1999
Skills
ADP Payroll, HR Policies, Metrics, Account Management, Business Objects, Budgets, Call Centers, Business Process, Change Management, Cross-functional Team..., Data Analysis, Databases, Employee Relations, Employee Benefits, Management, Human Resources, HRIS, Oracle, PeopleSoft, Performance Management, Payroll, Project Planning, Project Management, Process Improvement, Requirements Analysis, Quality Assurance, SDLC, Software Documentation, Talent Management, Testing, Training, Vendor Management, Business Analysis, Business Process...
Education
University of Phoenix 2002 — 2004
MBA, Business Administration
Carson-Newman University 1992 — 1998
BS, Business Administration
Northwood High School 1979 — 1980
Diploma, General
LinkedIn September 2014 - Present
LinkedIn May 2013 - September 2014
LinkedIn March 2012 - May 2013
YouTube February 2012 - March 2012
Soovox December 2010 - October 2011
YouTube November 2009 - December 2010
MK Bio, Inc. February 2009 - June 2009
Precision Response Corporation April 2003 - March 2005
Skills
Customer Service, Social Media, Account Management, Entrepreneurship, Customer Relations, Cross-functional Team..., Microsoft Office, Microsoft Excel, Team Building, Product Development, Data Analysis, Leadership, Marketing Strategy, Start-ups, Social Networking, CRM, Customer Experience, Strategy, Training, Copywriting, Excel, Web Analytics, Advertising, CRM software, Salesforce.com..., Product Management
Education
Florida State University 2003 — 2007
BS
ARMA Global Corporation June 2015 - Present
US Army November 2004 - Present
General Dynamics Information Technology October 2014 - June 2015
Defense Contract Management Agency (DCMA) April 2014 - October 2014
Mission1st Group, Inc. November 2013 - May 2014
General Dynamics Information Technology November 2009 - November 2013
ITT Systems January 2009 - November 2009
Precision Response Corporation January 2002 - June 2003
Skills
Active Directory, Servers, Microsoft Exchange, DHCP, Network Administration, Group Policy, SharePoint, System Deployment, Help Desk Support, Operating Systems, Windows Server, DNS, Windows, BMC Remedy, SCCM, Windows 7, System Administration, Virtualization, VMware, VPN, CompTIA, Security+, Microsoft Certified..., Microsoft SQL Server, Numara Track-It, WSUS, Microsoft Office..., CompTIA Network+, CompTIA A+ Certification, EMC SANs, Citrix, Symantec Endpoint..., WhatsUp Gold, Blackberry Enterprise..., HBSS, Retina scans, Certified Ethical Hacker, ACAS, VMware Certified..., NetApp, Microsoft Office, ITIL v3 Foundations..., Microsoft Visual Studio..., Apple Certified, Nessus
Education
Full Sail University 2011 — 2013
Bachelor of Arts (BA), Recording Arts Technology/Technician
DeVry University-Florida 2008 — 2011
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications
Central Texas College 2006 — 2008
Associate of Science (A.S.), Military Signal/Geospatial Intelligence
Schneider Electric May 2013 - Present
Pic N Drop Laundry Service January 2002 - November 2012
Precision Response Corporation March 1998 - January 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, AS400 system, Great Plains Software, Peachtree, Secure CRT, Paychex, Payroll, Accounts Payable, Accounts Receivable, Filing, Fax, Oracle
Education
Liberty University 2011 — 2014
Bachelor of Arts (BA), Accounting and Business/Management, 4.0
University of Phoenix 2006 — 2009
Associates, Accounting and Finance
N.B Forrest High School 1994 — 1996
Diploma, All Subjects
Florida Department of Health 2013 - Present
Florida Department of Health April 2005 - April 2013
Precision Response Corporation 1998 - 2005
Skills
Nutrition, Public Policy, Government, Policy, Public Health, Management, Policy Analysis, Public Administration, Leadership Development, Public Relations, Customer Service, Community Outreach, Program Evaluation, Program Development, Grants
Education
Walden University 2010 — 2011
Masters, Public Administration
Florida International University - College of Business Administration 2004 — 2006
Bachelor of Arts (B.A.), Business Administration and Management, General
College for Kids & Kids for College Inc 2010 - 2014
Women of Destiny July 2013 - December 2013
Centro Campesino Farm Worker Company April 2012 - June 2012
Florida A&M University August 2008 - January 2011
Precision Response Corporation June 2008 - August 2008
South East Greenery May 2004 - July 2008
Walmart November 2006 - August 2007
Skills
Crisis Communications, Media Relations, Politics, Mentoring, Community Outreach, Philanthropy, Customer Service, Fundraising, Public Speaking, Press Releases, Publicity, Event Planning, Public Relations, Nonprofits, Volunteer Management, Microsoft Office, Research, Higher Education, Leadership, PowerPoint, Teaching
Education
Northcentral University 2015 — 2016
Master of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies
Florida A&M University 2005 — 2010
Bachelor of Arts (BA), Political Science/ Philosophy
Kaplan August 2014 - Present
NETWORK INNOVATIONS (formerly GMPCS) January 2011 - July 2014
GMPCS Personal Communications Inc. July 2005 - December 2010
GMPCS Personal Communications Inc. April 2003 - June 2005
Precision Response Corporation 1999 - 2003
Long Distance International 1998 - 1999
Convergys 1994 - 1998
Skills
Telecommunications, Management, Business Analysis, VoIP, Troubleshooting, Wireless, Technical Support, Team Leadership, IT Management, Mobile Devices, Project Management, Disaster Recovery, Product Management, Vendor Management, Program Management, Software Installation
Education
Broward College 2001 — 2004
Law Office of Ivan A. Schertzer August 2008 - February 2010
Precision Response Corporation February 2005 - July 2005
American Telnet July 1999 - March 2004
Skills
Strong communication..., Well organized and..., Self starter, quick..., Proficient in Microsoft..., Highly Motivated, stays..., Effective clerical..., Excellent oral and...
Education
Brown Mackie College-Miami 2012 — 2014
Bachelor's Degree, Criminal Justice and Corrections
Brown Mackie College-Miami 2006 — 2008
Associate's degree, Law
Identity Group, Inc January 2014 - Present
University of Phoenix January 2009 - Present
Lynn University September 2015 - Present
ModelExpo January 2009 - December 2013
Citrix Systems March 2004 - January 2009
theglobe.com September 2003 - December 2003
Vanguard Car Rental May 2000 - September 2003
Vitas Healthcare October 1999 - May 2000
Precision Response Corporation April 1997 - October 1999
USAF March 1992 - April 1997
Skills
Organizational..., Team Building, Analysis, Creative Problem Solving, Market Research, Leadership, Cross-functional Team..., Salesforce.com, TQM, Strategic Planning, Program Management, Strategy, Process Improvement, Operations Management, Business Process..., Business Development, Change Management, Management, Quality Assurance, Vendor Management, Training, Project Management, Product Management, Business Analysis, Enterprise Software, Integration, Budgets, Coaching, Business Process, Product Development, Business Strategy, Marketing Strategy, Marketing, Customer Satisfaction, Sales, Problem Solving
Education
University of Miami 2002 — 2004
MBA, Business and Management
University of Phoenix 2000 — 2002
BSBM, Business and Management
Community College of the Air Force 1992 — 1997
AS, Signals Intelligence
Emerson Network Power July 2008 - Present
Royal Caribbean Cruises, Ltd. 2005 - 2008
Florida Power and Light (FPL) September 2005 - February 2006
Precision Response Corporation September 2001 - September 2005
PRC LLC 2001 - 2005
fortech 1999 - 2000
Skills
SOA, Oracle SOA Suite, Java, Java Enterprise Edition, Weblogic, Software Development, Business Intelligence, SDLC, Web Services, Agile Methodologies, Microsoft SQL Server, XML, Hibernate, Struts, JSP, Tomcat, EJB
Education
Arizona State University 1998 — 2000
Masters, Computer Science
Avatar Solutions (formerly Avatar International LLC and HR Solutions International Inc.) February 2014 - Present
Lee Hecht Harrison July 2012 - February 2014
BBA Aviation June 2011 - November 2011
North Plains Systems April 2010 - June 2011
InCharge Institute March 2008 - April 2010
Precision Response Corporation May 2007 - April 2008
Hilton Grand Vacations June 2007 - February 2008
IBM April 2006 - April 2007
Starwood Vacation Ownership July 2005 - April 2006
Harcourt, Inc. January 2000 - March 2005
Skills
PL/SQL, T-SQL, VBScript, DTS, Windows, Application Development, SQL Server, Database Design, SQL, ETL, SSRS, Business Intelligence, Data Modeling, Data Warehousing, MySQL, Visio, Databases, Unix, Database Administration, Perl, SSIS, Performance Tuning, Microsoft SQL Server, Business Analysis, Web Applications, Requirements Analysis, Software Development, XML, Integration, Linux, SQL Tuning, Oracle, .NET, Testing, Servers, Virtualization, SharePoint, Troubleshooting, Replication, OLAP, Analysis Services, Cluster, Disaster Recovery, VMware, Enterprise Software, IIS, SDLC, Crystal Reports, Stored Procedures
Education
Arizona State University 1986 — 1990
Epidemiology Certification
Mesa Community College 1983 — 1985
Associate of Arts (A.A.), Biology
Société Générale September 2014 - Present
Société Générale June 2014 - August 2014
AIReS July 2012 - June 2014
Sigma Chi Fraternity January 2010 - May 2011
Precision Response Corporation September 2008 - July 2009
Precision Response Corporation December 2007 - July 2009
Precision Response Corporation October 2008 - December 2008
Skills
Training, Leadership, Management, New Business Development, Salesforce.com, Sales, Time Management, Negotiation, Analysis, Budgets, Microsoft Excel
Education
Indiana University of Pennsylvania 2004 — 2012
B.S. in Accounting, Pre Law
iQor March 2012 - Present
IRT May 1999 - March 2012
Interactive Response Technologies 1999 - March 2012
Precision Response Corporation 1996 - 1998
Ryder System 1986 - 1997
Ryder 1986 - 1996
Skills
Call Centers, Outsourcing, BPO, Call Center, Customer Experience, Workforce Management, Operations Management, Vendor Management, Management, Customer Retention, Information Technology, Strategic Communications, Logistics Management, Supply Chain Management, Knowledge Sharing, Internal Communications, Mobile Technology, Knowledge Management, Contact Centers, Logistics, Best Practices, Reverse Logistics, Reverse Engineering, CRM, Cross-functional Team..., Business Process..., Process Improvement, Leadership, Account Management, Performance Management, Customer Satisfaction, Inbound Marketing, Business Analysis, Team Building, Avaya, Call Center Development, Team Leadership, Telecommunications, Program Management, Strategy, Strategic Planning, Change Management, Microsoft Word, Start-ups, Project Management, Lead Generation
Education
Barry University
Kaplan University May 2013 - Present
Kaplan University May 2009 - Present
Myware Computers January 1994 - Present
Eventus Consulting December 2008 - April 2009
PRC October 2008 - December 2008
PRC March 1997 - October 2008
Precision Response Corporation 1997 - 2008
MS Computers June 1995 - November 1996
Florida Department of Transportation April 1992 - June 1995
Skills
Active Directory, Vendor Management, Disaster Recovery, Citrix, VMware, LANDesk, Web Site Editing, Desktop Computers, Servers, Virtualization, Computer Hardware, Windows 7, System Administration, Troubleshooting, Project Management, Windows Server, Data Center, VPN, Network Administration, IT Management, DNS, Microsoft Exchange, XP, Cisco Technologies, Network Security, IT Operations, DHCP, SharePoint, Call Center, Windows, Technical Support, Hardware, Call Centers, Help Desk Support, Software Installation, Networking, Telecommunications, System Deployment, Databases, Information Technology, WAN, Infrastructure, Microsoft Technologies, HP, Firewalls, Information Security, Operating Systems, University Teaching, College Teaching, Testing
Education
Kaplan Univesity 2010 — 2012
Master's, Information Technology, 4.0
Ellis University 2008 — 2009
Bachelor, Business Management - MIS
Dale Carnegie 2003 — 2003
Certificate of Achievement, Business
Broward College 1991 — 1994
AA, Computer Software Development, Mathamatics
American Technical Institute 1990 — 1991
AS, Computer/Electronic Theory
Coconut Creek High School 1979 — 1983
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines June 2014 - Present
PeopleScout August 2013 - May 2014
White Moose Trading Company September 2012 - September 2013
America's Health Team September 2011 - September 2012
Sitel October 2006 - August 2011
Pediatrix Medical Group July 2003 - October 2006
Precision Response Corporation January 1996 - April 2003
Charter Hospital of Augusta November 1991 - December 1994
J.M. Huber Corporation January 1983 - July 1991
Skills
Employee Relations, Leadership Development, Human Resources, Coaching, Onboarding, Performance Management, Talent Acquisition, Talent Management, Team Building, Deferred Compensation, Call Centers, Employee Engagement, Performance Appraisal, Training, Recruiting, College Recruiting, Workforce Planning, Employee Training, Succession Planning, HR Policies, Change Management, Screening, Executive Search, Leadership, Employment Law, Labor Relations, FMLA, Software Documentation, Organizational..., Applicant Tracking..., HR Consulting, Internet Recruiting, Benefits Administration, Interviews, New Hire Orientations, HRIS, Organizational Design, BPO, Employee Benefits, Sourcing, Hiring, Vendor Management, Career Development, Management, Organizational..., ADP Payroll, Time Management, Payroll, Personnel Management, Job Descriptions
Education
University of Phoenix 2003 — 2005
MBA, Human Resource Management
Lubbock Christian University 1968 — 1972
Virginia Department of Transporation February 2010 - Present
State of Kansas July 2009 - June 2010
State of Connecticut September 2002 - July 2009
Covansys April 2002 - September 2002
Virginia Department of Transportation 1997 - 2001
Precision Response Corporation 1994 - 1997
Skills
Peoplesoft`, Financials & HCM, SQL, Requirements Gathering, HRIS, PeopleSoft, Financials, Strategic Planning, Requirements Analysis, Crystal Reports, SDLC, Business Analysis, Oracle, PeopleSoft Financial, Accounting, Integration, Business Process, SQR, ERP, PeopleCode, Visio, PeopleTools, Business Intelligence
Education
Anna University 1986 — 1988
Masters, Applied Mathematics
Apple Retail July 2010 - Present
American Heritage School August 2011 - June 2013
World Avenue October 2005 - January 2009
Niutec 2005 - 2009
Precision Response Corporation 2001 - 2005
Gateway January 2003 - June 2004
Florida Atlantic University 1996 - 2001
Skills
Captivate, Instructional Design, Call Center, Training, Project Management, Training Delivery, Social Media, Hands-on Training, E-Learning, Team Building, Customer Service, Instructor-led Training, Web Development, Adobe Creative Suite, Final Cut Pro, Photoshop, Visio, Software Documentation, Microsoft Office, User Interface Design, Distance Learning, OS X, E-commerce, HTML, Educational Technology, WordPress, SEO, Editing, Windows, Content Management, Business Analysis, Call Centers, Computer Repair, Employee Training, Leadership, Program Management, Quality Assurance, Social Networking, Vendor Management, Team Leadership, SharePoint, Web Design, System Administration, User Experience
Education
Florida Atlantic University 2001 — 2005
Doctor of Education (EdD), Educational Leadership and Administration
University of Florida 1994 — 1996
Master's degree, Educational/Instructional Media Design
University of Florida 1985 — 1986
Bachelor of Science (B.S.), Psychology
Synrgy Davol Square September 2013 - Present
Brown University July 2008 - Present
Jewish Community Center August 2007 - Present
ESEK HOPKINS MIDDLE SCHOOL August 2007 - Present
LEISURE CITY K-8 CENTER August 2006 - January 2007
CHARTER SCHOOL AT WATERSTONE July 2005 - June 2006
BLACK LION GROUP January 1999 - January 2006
Nova Southeastern University August 2001 - May 2005
LADY OF AMERICA FITNESS CENTER May 1993 - February 2004
Precision Response Corporation October 1999 - December 2001
Skills
Fitness, Personal Training, Budgets, Staff Development, Program Management, Teaching, Coaching, Weight, Social Media, Pilates, Training, Wellness, Event Planning, Microsoft Office, Strength Training, Public Speaking, Nutrition, Customer Service, Marketing, Operant Conditioning
Education
AAAI 2007 — 2008
Certified, Personal Trainer
Nova Southeastern University 1999 — 2001
M.S, Educational Media
Barry University 1998 — 2001
B.S., Education
Nova Southeastern University 1998 — 2001
M.S, Educational Media
Barry University 1998 — 2000
B.S, Education
Florida and Rhode Island
B.S., Education
Broward Health June 1997 - Present
Precision Response Corporation November 1996 - June 1998
Suncoast Savings and Loan February 1995 - February 1996
Alamo February 1993 - February 1995
Piece works Integrated Business Solutions April 1993 - May 1994
Skills
WINS, DNS, DHCP, LDAP, Active Directory, Sonicwall, Microsoft RDWEB, VMware ESX, Dell PowerEdge Servers, Dell KACE, Dell Computers, HP Proliant, HP Server Hardware, Symantec Backup, Microsoft Server..., Small Business Server, Netgear, Netopia, ADSL, Citrix Metaframe, Dell OpenManage, APC, Acer Hardware, Novell Certified, Novell Netware, Netware Directory..., Backup Solutions, Servers, Citrix, VMware, Microsoft Exchange, Virtualization, Windows 7, Cisco Technologies, Firewalls, Routers, Switches, Technical Support, Troubleshooting, Data Center, Networking, Backup Exec, Integration, HP, WAN, Hardware, Cisco Routers, Windows XP, Software Installation, Vendor Management
Education
Coursera 2015 — 2018
Masters in Business Administration
Ashford University 2011 — 2013
BA-Completed, Organizational Management, 3.8
ALISON - Free Online Learning 2012 — 2012
Diploma, Human Resources, B
ALISON - Free Online Learning 2012 — 2012
Diploma, Operations Management, B
State University of New York at Buffalo - School of Management 2010 — 2010
Certificate Completed 9/17/2010, Mini-MBA
Florida Atlantic University 1998 — 1999
Certification, Novell Education
Sheridan Vocational Technicial Center 1990 — 1991
Diploma, Computer Electronics and Repair
Broward College 1986 — 1988
Computer Electronics
Hollywood Hills High 1985 — 1985
Diploma, Computer and Electronics
Microsoft Corporation July 2011 - Present
Microsoft Trinidad & Tobago July 2009 - June 2011
Microsoft 2006 - July 2009
Microsoft 2004 - 2006
Microsoft 2002 - 2004
Microsoft 1998 - 2002
Precision Response Corporation 1996 - 1998
Blockbuster 1995 - 1996
International Paper 1991 - 1995
Skills
Team Management, Mobile Applications, Sales Operations, Leadership, Marketing, Enterprise Software, Sales, Talent Management, Consulting, Cloud Computing, Partner Management, Product Management, Retail, SaaS, CRM, Strategic Partnerships, Professional Services, Solution Selling, Business Intelligence
Education
Auburn University 1992 — 1995
M.S., Computer Science
Armstrong State University 1987 — 1991
B.S., Computer Science
Alorica June 2014 - Present
Ivan C. Writes January 2012 - Present
Waste Pro USA October 2013 - June 2014
Tatu Sushi Restaurant October 2012 - December 2012
FAU Audio Visual Dept. August 2010 - January 2011
Interactive Response Technologies August 2008 - February 2009
Small Parts Inc August 2007 - January 2008
Precision Response Corporation April 2006 - September 2007
Skills
Microsoft Office, Customer Service, Photoshop, Marketing, Social Networking, Social Media Marketing, Writing, Email Marketing, Social Media, Editing, Online Marketing, Blogging, Facebook, Event Planning, Marketing Communications, Marketing Strategy, Management, Sales, SEO, Public Speaking, Microsoft Excel, Advertising, PowerPoint, Online Advertising, Account Management, Customer Satisfaction, Direct Marketing, Digital Marketing, New Business Development, Leadership, Training, Team Leadership, Strategic Planning, Retail, Cold Calling, Event Management, Google Analytics, Recruiting, Team Building, Web Design, Web Analytics, Market Research, E-commerce, Microsoft Word, CRM, Time Management, Direct Sales, Business Development, Analytics, SEM
Education
Florida Atlantic University 2009 — 2012
B.A., Public Communication
Miami Dade College 2007 — 2009
Associate of Arts (AA), Mass Communication/Media Studies
Burson-Marsteller March 2010 - Present
IRS Volunteer Income Tax Assistance Program November 2008 - March 2010
Americas Marine Management (Antillean Marine) August 2009 - February 2010
EduSynergy LLC August 2006 - August 2009
Precision Response Corporation March 2005 - June 2006
Medical Priority Pharmacy January 1998 - February 2005
Skills
Accounts Payable, Payroll, Accounting, Accounts Receivable, QuickBooks, General Ledger, Financial Reporting, Microsoft Excel, Auditing, Microsoft Office, Financial Analysis, Outlook
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
MBA & CPA, Business & Public Accounting
DeVry University - Miramar 2007 — 2009
Bachelor of Science: Technical Management in Accounting, Accounting
Turner Broadcasting System August 2013 - Present
Turner Broadcasting March 2005 - August 2013
Turner Broadcasting April 2002 - March 2005
Precision Response Corporation February 2001 - March 2002
Skills
PMP, SDLC, Business Continuity, Vendor Management, Software Project..., Program Management, Project Portfolio..., Project Management, Business Analysis, PMO, Business Process, Business Continuity..., Risk Management, Security, Integration, Cross-functional Team..., Disaster Recovery, Information Security, Management, Process Improvement, Leadership, Requirements Analysis
Education
Florida State University - College of Business 1996 — 2000
BA, Management Information Systems
TT Stein, LLC December 2012 - Present
Carolina Community Maternity Center August 2010 - March 2013
ACE Wellness Studio October 2009 - February 2011
Data Solutions Corp 2000 - 2001
Precision Response Corporation 1996 - 2000
Skills
Tax Preparation, Bookkeeping, Customer Service, Yoga, Public Speaking, Small Business, Marketing, Holistic Health, Wellness, Lifestyle, Relaxation, Microsoft Excel, Healing, Microsoft Office, Stress Management, Lifestyle Coaching, Microsoft Word, Social Media, Team Building, Leadership, Fitness, Office Management, Social Media Marketing, Social Networking, Sales, Coaching, Alternative Medicine, Vinyasa, PowerPoint, Budgets, Strategic Planning, Teaching, Public Relations, Editing
Education
Florida Atlantic University 2001 — 2004
Bachelor of Science, Elementary Education
Lexington High School, Lexington OH 1989 — 1992
Centene Corporation September 2012 - Present
Jackson Health System December 2011 - August 2012
Jackson Memorial Hospital December 2008 - December 2011
Jackson Memorial Hospital September 2003 - December 2008
Precision Response Corporation January 2000 - August 2003
Skills
Medicare, Healthcare, Software Documentation, Medical Coding, Healthcare Management, Training, Project Management, HIPAA, Revenue Cycle, Leadership, Analysis, Policy, Program Management, Insurance, Nursing, Medical Billing, Auditing, Hospitals, Coaching, Healthcare Information...
Education
Florida International University 2010 — 2011
MBA, Business Adminstration
Florida International University
BA, Sociology and Anthropology
American Express November 2005 - Present
American Express November 2005 - October 2010
Legal-eze Litigation Consulting & Graphics April 2005 - September 2005
Precision Response Corporation June 1999 - October 2004
Skills
Outstanding Customer..., Microsoft Excel, Call Center Development, Lotus Notes, Banking, Outlook, Data Analysis, Microsoft Office, File Management, Customer Retention, Training, Technical Support, Customer Satisfaction, Customer Experience, Customer Service, Microsoft Word, Access, Data Entry, 10 Key, Event Management, Inbound Marketing, Call Center, Call Centers, Business Analysis, Quality Assurance
Education
DeVry University 2013 — 2015
BA, Biomedical & Computer Electronical Engineering
Fortis College 2010 — 2012
Associate of Science degree, Medical Billing and Coding
DeVry University 2004 — 2006
Associates, Electronic & Computer Technnologies
SPRV Technologies October 2009 - Present
PRC December 1999 - October 2009
Precision Response Corporation 1998 - 2004
International Systems Technologies December 1998 - December 1999
Softcom Systems August 1994 - June 1996
Skills
Benefits Negotiation, Mobile Applications, PMP, Vendor Management, Start-ups, Social Media, Mobile Technology, Outsourcing, Requirements Analysis, SDLC, Program Management, XML, Enterprise Architecture, CRM, Management, Agile Project Management, Call Center, Android, Business Process, Disaster Recovery, Agile Methodologies, Software Project..., Technical Recruiting, IT Strategy, Project Portfolio..., Business Objects, Business Intelligence, Integration, Project Management, Managed Services, Recruiting, Business Analysis, JavaScript, Blackberry, BPO, Microsoft SQL Server, Oracle, Talent Acquisition, IT Service Management, Data Center, Human Resources, Sourcing, Professional Services, Crystal Reports, IT Management, Telecommunications, SaaS, Process Improvement, Business Process..., Call Centers
Education
School of Finance and management 1996 — 1998
MBA, Information Technology, Finance
Gulbarga University 1990 — 1994
BE, Electronics, communication, Computers
State Attorney's Office August 2010 - Present
Precision Response Corporation February 2002 - March 2009
Linden Mining Enterprise August 1987 - June 2001
Skills
Microsoft Excel, Accounts Payable, Microsoft Word, Microsoft Office, Invoicing, Account Reconciliation, Leadership, Process Improvement, PowerPoint, Budgets
Education
Florida International University - College of Business 2008 — 2010
BA, International Business and Management
Miami Dade College 2003 — 2007
Associate in Arts, Accounting
Integreon June 2015 - Present
Dun & Bradstreet October 2013 - May 2015
iCONECT January 2013 - September 2013
eDirect Impact, LLC October 2009 - July 2012
LexisNexis September 2001 - October 2009
Daleen Technologies July 2000 - June 2001
Precision Response Corporation November 1999 - July 2000
MCIWorldCom August 1998 - November 1999
Electronic Data Systems June 1996 - July 1998
Andersen Consulting January 1995 - May 1996
Skills
New Business Development, Contract Negotiation, Account Management, Solution Selling, Strategic Planning, SaaS, Professional Services, Enterprise Software, Business Development, Lead Generation, Cloud Computing, Sales Process, Strategic Partnerships, Sales, Leadership, Sales Operations, Product Management, Management, Executive Management, Go-to-market Strategy, Program Management, Marketing, Analytics, Consulting, Strategy, Start-ups, Business Process
Education
Middle Tennessee State University 1995 — 1996
BBA, Computer Information Systems
Murray State University 1991 — 1995
BBA, Computer Information Systems
Original Impressions LLC February 2009 - Present
RJ GLOBAL CAPITAL, LLC April 2008 - January 2009
The Addison Mortgage Group March 2005 - September 2008
Flagstar Bank June 2003 - March 2005
EdVerify, Inc. / Sylvan Ventures July 1999 - June 2003
The Faneuil Group February 1998 - June 1999
Precision Response Corporation January 1996 - February 1998
Skills
Account Management, Business Development, Leadership, Marketing, Sales Management, Sales, Start-ups, Management, Call Centers, Entrepreneurship, Cold Calling, Strategic Planning, Marketing Communications, Strategy, Sales Operations, Negotiation
Education
Barry University 1989 — 1992
BS, Business & Information Technology
AT&T August 2003 - Present
Precision Response Corporation September 2001 - August 2003
TradeStation September 1998 - August 2001
Winn-Dixie October 1994 - September 1998
Education
Homestead Senior High School 1992 — 1996
High School Diploma
Miami Dade College
Pre-Pharmacy Studies
Aecom Communications May 2012 - Present
NationsHealth May 2005 - January 2012
Premier first - Alamo/National car rental EMEA January 2002 - December 2004
Precision Response Corporation January 2000 - June 2001
Skills
Problem Solving, Types 60 wpm, Customer Service, Computer Proficiency, TTY Specialist, Quick Thinker, Learning Quickly, Easy to Talk to, Always Willing to Learn, Passion for Helping..., Data Analysis, Dispatching, Data Entry, Exceptional Listener, Great Motivator
Education
Florida Atlantic University 2001 — 2005
Bachelor of Arts (BA), Communication and Media Studies
G.Holmes Braddock Senior High 1995 — 1999
High School Diploma, US Curriculum
Royal Caribbean Cruises, Ltd. July 2007 - Present
Royal Caribbean Cruises, Ltd. May 2003 - June 2007
CSC November 2000 - November 2002
Nortel Networks May 1998 - November 2000
Precision Response Corporation August 1996 - May 1998
Skills
Data Warehousing, Oracle, PL/SQL, Integration, ETL, SDLC, Performance Tuning, Data Integration, AIX, Oracle PL/SQL..., Unix Shell Scripting, Toad, Business Intelligence, Databases, Disaster Recovery, Software Development, Enterprise Architecture, Informatica, Database Design, Data Modeling, Enterprise Software, SOA, Oracle Database..., Data Warehouse..., Data Quality, Architecture, Unix, Database Administration, SQL, High Availability, RMAN Backup and Recovery, Oracle ASM, Oracle Applications, OBIEE, Oracle Grid, Solution Architecture, Architectures, Informatica 9..., Infosphere Change Data..., Oracle Grid Control, Toad for Oracle, Oracle Golden Gate, Oracle Real Application..., Shell Scripting
Education
DeVry University-Georgia 1989 — 1994
Bachelor's of Science, Computer and Information Sciences, General
Bellsystem24 April 2013 - Present
CrowdEngineering October 2012 - 2014
Cambridge Solutions/xChanging plc 2006 - 2010
Precision Response Corporation 1998 - 2003
Trescom International 1995 - 1998
MCI Telecommunications 1983 - 1995
Price Waterhouse Coopers 1978 - 1983
Skills
BPO, Outsourcing, Vendor Management, Offshoring, Business Process..., Operations Management, Mergers, Process Improvement, Business Development, Executive Management, Change Management, Call Center, Customer Satisfaction, Contract Negotiation, Account Management, Performance Management, Forecasting, Management Consulting, Business Analysis, Telecommunications, Sales, Service Delivery, Cross-functional Team..., Strategy, Team Management, Start-ups, Management, Risk Management, Product Development, Income Statement, Strategic Planning, IT Strategy, Business Strategy, Professional Services, Program Management, Business Planning, Business Transformation, Team Leadership, Project Management, Managed Services, Marketing, Workforce Management, New Business Development, SaaS, Business Process..., Restructuring, Team Building, Leadership, Sales Management, CRM
Education
Binghamton University 1974 — 1978
BS, Accounting
Binghamton University - School of Management 1974 — 1978
BS, Accounting
Choice Home Warranty February 2014 - Present
PRN Physician Recommended Nutriceuticals February 2013 - January 2014
Life Extension January 2007 - June 2012
Precision Response Corporation August 2003 - August 2006
MarCom March 2001 - August 2003
PNV (Park and View) September 2000 - March 2001
G Neil Companies August 1997 - August 2000
Skills
Customer Retention, Customer Experience, Sales, Marketing, Program Management, Call Center, Workforce Management, Customer Satisfaction, Inbound Marketing, Performance Management, Coaching, Operations Management, Contact Centers, Call Center Development, CRM, Training, Strategy, Leadership, Management, Recruiting, Strategic Planning, Account Management, Project Management, Customer Service, Team Building, Forecasting, Budgets, Project Planning, Sales Operations, Call Centers, Human Resources, B2B, Vendor Management, Team Leadership, New Business Development, Process Improvement, Sales Management, Quality Assurance, Marketing Communications, Change Management, Retail, Sales Process, P&L Management, Time Management, Selling, Start-ups, Executive Management, Cross-functional Team..., Marketing Strategy, Outsourcing
Education
Florida Atlantic University
BA, Social Psychology
Discovery Communications June 2015 - Present
MorphoTrust USA, Inc. October 2012 - June 2015
RealNetworks 2007 - September 2012
WiderThan 2005 - 2007
ComTech Mobile May 2005 - September 2005
Spirent Communications April 2004 - May 2005
Planned System International January 2003 - April 2004
Xdrive Technologies July 2000 - June 2002
Lucent Technologies July 1997 - July 2000
Precision Response Corporation 1996 - 1997
Skills
Java, XML, C++, Web Services, Linux, AJAX, GWT, Spring, Hibernate, LDAP, REST, JMS, EJB, JPA, Networking, Mobile Applications, Software Development, Integration, SDLC, Telecommunications, Requirements Analysis, Agile Methodologies, Cloud Computing, SQL
Education
University of Miami - School of Business 1994 — 1997
Master of Science, Computer Information System
Florida International University 1992 — 1994
Master of Science, Electrical Engineering
Nanjing University (南京大学) 1988 — 1991
Master of Science, Acoustics
Nanjing University (南京大学) 1981 — 1985
Bachelor of Science, Acoustics
Miami Children's Hospital June 2007 - Present
Sunrise Fresh Produce February 2007 - Present
Marriott Hotels Eden Roc October 2008 - June 2009
Precision Response Corporation September 2000 - June 2007
Skills
Microsoft Office, CVM, Kronos, Avaya Technologies, Customer Service, Oracle, Employee Relations, Recruiting, Applicant Tracking..., Interviews, Sourcing, Hiring, Management, Payroll, Onboarding, Vendor Management, Temporary Placement, Team Building, Leadership, Coaching, Training, Process Improvement, Outlook, Event Planning, Public Speaking, Workforce Management, CentreVu, Cerner
Education
Florida International University
Bachelor's Degree, Business Administration, Management and Operations
G. Holmes Braddock Senior High
High School, Regular/General High School/Secondary Diploma Program
University of Phoenix
Bachelor's Degree, Information Technology with Emphasis in Project Management
NCO Group January 2010 - Present
EchoStar Corporation November 2008 - September 2009
Precision Response Corporation May 2007 - September 2008
Education
Penn State University 2003 — 2010
Bachelor, Informaton Science Technologies
Community College of Allegheny County 1995 — 2003
Associate, Computer Information Technology
Ivy School of Professional Art 1977 — 1980
Associate, Commercial Photography
Florida Atlantic University ESE teacherMiami-Dade County Public SchoolsSeptember 2007 - Present
Precision Response Corporation January 2004 - May 2006
Education
Miami Dade College 2003 — 2007
B.A, exceptional student education
Florida Atlantic University
Precision Response Corporation July 2005 - Present
WirthlinWorldwide April 2000 - February 2005
Ferris State University May 1997 - April 1998
Education
Ferris State University 1995 — 2000
B.S., Communications
Apple One Employment Agency April 2013 - June 2013
Professional Placement Network April 2009 - June 2013
Pitney Bowes Management Services September 2011 - March 2013
Digital Latin America October 2012 - February 2013
Robert half - office team May 2011 - September 2011
Multiple Sclerosis Foundation March 2011 - May 2011
Teleperformance September 2010 - December 2010
US Census Bureau April 2009 - June 2010
Broward County October 2001 - April 2009
Precision Response Corporation October 1998 - April 2001
Skills
MS Office Suite, Data Entry, Copying, Customer Service, Microsoft Office, Program Management, Research, PowerPoint, Public Speaking, Access, Team Leadership, Nonprofits, Event Management, Training, Analysis, Time Management, Leadership, Editing, Data Analysis, Administrative..., Management, Teaching, Team Building, Government, Policy, Outlook, System Administration, Networking
Education
University of Maryland College Park 1984 — 1987
B.A., Radio-TV-Film
University of the District of Columbia 1982 — 1984
A.S., Computer Science
Earlham College 1980 — 1981
Computer Science
Nova High School 1977 — 1980
Diploma, Mathematics
Florida Estate and Retirement Planning Center March 1997 - Present
Everpoint 1999 - 2001
Precision Response Corporation January 1996 - December 1999
Wackenhut February 1993 - December 1995
various companies 1985 - 1995
Citicorp Savings of Florida January 1987 - December 1990
Skills
Retirement Planning, Investments, Small Business, Strategic Financial..., Wealth Accumulation, Selling, Retirement, Asset Managment, Fixed Annuities, Estate Planning, Risk Management, Portfolio Management, Wealth Management..., Tax, Term Life Insurance, Asset Allocation, Fixed Income, Entrepreneurship, Pensions, Life Insurance, Securities, Financial Services, Finance, Mutual Funds, Business Planning, Financial Analysis, Business Strategy, IRAs, Investment Strategies, New Business Development, Strategic Planning, Critical Illness, Insurance, Financial Planners, Sales Management, 401k, Investment Advisory, Wealth Management, Financial Advisory, Wealth, Business Owners, Executives, Doctors, Golf, Tax Free IRA Income, IRA Recovery Planning, IRA Rollovers, Roth IRA Conversions, 401k Rollover, Divorcees
Education
Florida International University 1985 — 1987
BA
Penn State University 1979 — 1983
Jericho Systems May 2008 - February 2009
ChemConnect May 2000 - October 2007
Inacom October 1997 - May 2000
Precision Response Corporation July 1996 - October 1997
Education
Florida Atlantic University 1987 — 1992
Bachelor of Science, International Business
Unified Tech USA, LLC (DBA: Unified Technologies) October 2014 - Present
Roundtower.com March 2014 - October 2014
Modcomp December 2012 - December 2013
Teva Pharmaceuticals June 2012 - November 2012
Compuquip Technologies December 2011 - September 2012
The Ultimate Software Group Inc. 2006 - December 2011
Precision Response Corporation October 2005 - August 2006
TigerDirect.com October 2003 - August 2005
Skills
Virtualization, SSRS, Active Directory, VMware, Checkpoint, Enterprise Software, Cisco Call Manager, NetApp Filers, Powershell, Backup Solutions, Symantec Endpoint..., IT Service Management, Enterprise Architecture, Cloud Computing, Storage Area Networks, Microsoft SQL Server, Disaster Recovery, VMware Infrastructure, SaaS, Windows Server, Citrix, Servers, Data Center, DNS, SAN, Firewalls, High Availability, VMware ESX, vSphere, Network Security, VDI, Microsoft Certified..., Storage, Cisco Technologies, Cluster, Group Policy, NetApp, Microsoft Exchange, VPN, DHCP, NAS, Server Architecture, Hyper-V, HP, Blackberry Enterprise..., Cisco Nexus, Netbackup, Microsoft Technologies, IIS
Education
New Horizon 2009 — 2009
Microsoft® Certified Technology Specialist, MCTS
VMware Authorized Training Center (VATC) 2009 — 2009
VMWare® Certified Professional, VCP
Keiser College
Network and Systems Engineering
The Setai December 2013 - September 2015
Fontainebleau Hotel/ Night Club August 2009 - April 2013
MC Roberts Protective Agency November 2008 - August 2009
Precision Response Corporation February 2004 - November 2008
Skills
Physical Security, Personal Security, CPR Certified, D licensed Certified, Hospitality, Customer Service, Surveillance, Access Control, Security Operations, Guest Service Management, First Aid
Education
Florida Memorial College 1983 — 1984
High School, Business/Managerial Economics, 3.0
Magee Resource July 2010 - Present
Enterprise Rent-A-Car November 2001 - June 2010
Precision Response Corporation August 1998 - November 2001
Skills
Organizational..., Social Networking, Strategic Planning, Solution Selling, SAP, EDI, Temporary Placement, SAP XI, SAP R/3, SD, SAP Netweaver, Recruiting, ECC, Business Intelligence, Human Resources, Business Objects, SAP Implementation, Sales, SAP BW, Internet Recruiting, Mentoring, SAP HR, Materials Management, Enterprise Software, SAP ERP, Business Process, Management
Education
LSU Shreveport 1997 — 2000
B.S., Management Administration
EnSafe Inc. August 2015 - Present
Leadership for Global Chief Information Officers 2013 - Present
TruGreen LandCare October 2013 - April 2015
EnSafe 2015 - 2015
Omikron Data Systems, Inc. May 2008 - August 2013
Panattoni Technology Group December 2005 - April 2008
Jacobs Engineering 2000 - 2005
Precision Response Corporation May 1998 - October 1999
The Gap 1992 - 1995
XcelleNet 1990 - 1991
Skills
Project Portfolio..., IT Strategy, Program Management, Process Engineering, Change Management, IT Management, Business Process..., Integration, Project Management, ERP, Vendor Management, Process Improvement, Disaster Recovery, Infrastructure, Management Consulting, Business Analysis, Strategic Planning, PMO, Business Intelligence, Business Transformation, Software Development, Leadership, Software Project..., Data Center, Business Process, SDLC, Project Delivery, IT Service Management, Information Technology, Management, Telecommunications, Security, Service Delivery, Six Sigma, Executive Management, Outsourcing, Consulting, Business Strategy, Mergers & Acquisitions, Mobile Devices, Enterprise Architecture, SaaS, Governance, Professional Services, Enterprise Software, Cloud Computing, PMP, CRM, Networking, IT Operations
Education
Michigan State University 1979 — 1983
Bachelor of Arts, Mathematics
Michigan State University 1979 — 1983
BA, Mathematics
Orbis Education Sr. Vice President of OperationsESM a Xerox CompanyOctober 2008 - February 2013
Connextions 2000 - 2001
Precision Response Corporation 1996 - 2000
Safe Card Services 1994 - 1996
MCI 1991 - 1994
Skills
Leadership, Process Improvement, CRM, Management, Training, Performance Management, Business Development, Call Centers, Project Management, Leadership Development, Call Center, Team Leadership, Workforce Management, Quality Assurance, Operations Management, Enrollment Management, Staff Development, Continuous Improvement, Healthcare Education, E-Learning, Marketing, Marketing Strategy, P&L Management, Operating Budgets, Budget Forecasts, Facilities Management, Facilities Operations, Higher Education, Health Education, Educational Technology, Adult Education, Sales Management, Sales Operations, Executive Management, Executive Coaching, Board Presentations, Advisory Boards, Board Relations
Education
Lynn University
Bachelors Degree, Business and Marketing
Oakland Community College
Associates Degree, Communications
Your Travel Business (YTB) October 2006 - 2012
TAG 2010 - 2011
Interactive Response Technologies 2010 - 2010
Precision Response Corporation 1999 - 2007
PRC, LLC 1999 - 2007
Skills
Entrepreneurship, Advertising, Public Speaking, Craft, Strategic Planning, Customer Service, Social Networking, Marketing, Social Media Marketing, Marketing Strategy, Team Building, Small Business, Online Marketing, Business developer, Organized a Team, being a team player, Expressing leadership...
Education
American InterContinental University 2003 — 2005
Associate’s Degree, Assicuate of Arts in Business Administration
DM84 Clothing Brand, LLC July 2015 - Present
AMResorts August 2014 - Present
DM84 Clothing February 2013 - Present
Mack House Media Arts August 2010 - Present
Macklimore Group Inc. December 2009 - Present
Comcast Cable March 2007 - January 2009
Demar's Charters Bus & Tours August 2005 - December 2006
Precision Response Corporation June 2004 - August 2005
Skills
Call Center, Customer Relations, Team Building, Contract Negotiations, Sales Management, Call Centers, Sales, Contract Negotiation, Customer Service, Web Design, Web Development, Graphic Design, Video Editing, Video Production, Videography, Photography, Social Media Marketing, Advertising, Social Networking, Entrepreneurship, Marketing, Social Media, Fashion, Telecommunications, Multimedia, Public Speaking, Microsoft Office
Education
Art Institute of Fort Lauderdale 2008 — 2010
Video Production
Broward College 2006 — 2008
A.A, Business Administration
Client Logic Advisors LLC May 2013 - Present
Newbold Advisors December 2009 - May 2013
HEART Financial Services October 2007 - December 2009
NARS March 2004 - October 2007
C3 - CustomerContactChannels LLC January 2002 - January 2004
iSKY September 1998 - September 2002
Office Depot, BSD January 1998 - October 1998
APAC Customer Services January 1996 - January 1998
Precision Response Corporation April 1993 - October 1996
Skills
Change Management, Business Transformation, Leadership Development, Business Strategy, Strategy, Management, Program Management, Outsourcing, Operations Management, Project Management, Leadership, Business Development, Financial Services, Call Centers, Performance Management, Team Building, Mergers, CRM, Executive Management, Negotiation, Customer Experience, Customer Satisfaction, Risk Management, Business Analysis, Process Improvement, P&L Management, Mergers & Acquisitions, Coaching, Banking, Six Sigma, Training, Vendor Management, BPO, Analytics, Business Process..., Sales Management
Education
Ludwig-Maximilians Universität München 1986 — 1992
Masters, Economics
Mercy Housing April 2014 - Present
Mercy Housing November 2013 - April 2014
In Home Support Services Consortium June 2012 - November 2013
Mission Neighborhood Centers, Inc. December 2004 - August 2011
Precision Response Corporation July 2000 - February 2001
Winn Dixie Stores February 2000 - March 2000
Bank of America September 1999 - December 1999
The Disney Store July 1999 - November 1999
Sanrio, Inc. March 1999 - August 1999
Por Vida January 1997 - December 1997
Skills
Child Development, Customer Service, Teaching, Event Planning, Public Speaking, Microsoft Office, Research, Cashiering, Working With Children, Nonprofits, Microsoft Word, Microsoft Excel, Strategic Planning, Time Management, Training, Social Media, Program Development, Volunteer Management, PowerPoint, Social Networking, Leadership Development, Project Management, Teamwork, Staff Development, Administration, Leadership, Data Entry, Budgets, Photoshop, Sales, Community Outreach, Higher Education, Preschool, Creative Writing, Editing, Curriculum Design, Team Building, Curriculum Development, Program Evaluation, Facebook, Event Management, Workshop Facilitation, Outlook, Program Management, Negotiation
Education
San Francisco State University 2007 — 2010
BA, Child and Adolescent Development
City College of San Francisco 1999 — 2005
AA, Child Development; University Transfer Studies
PASSION POWERED CONSULTING, LLC formerly Alternative Learning Designs, LLC June 2006 - Present
Liberty Mutual 2005 - 2008
Liberty Mutual 2003 - 2005
First Data Corporation 2001 - 2002
First Data Corporation 2000 - 2001
First Data Corporation 1997 - 2000
Precision Response Corporation 1996 - 1997
Skills
Call Center, Customer Service, General Insurance, Instructional Design, Insurance, Training Facilitation, Life Coaching, Workshop Facilitation, Change Management, Team Building, Instructor-led Training, Training, Blended Learning, Employee Training, E-Learning, Coaching, Leadership, Staff Development, Program Management, Performance Improvement, Needs Analysis, Adult Education, Public Speaking, Human Resources, Leadership Development, Organizational..., Interviews, Training Delivery, Performance Consulting, Management Development, ADDIE, Learning Management, Emotional Intelligence, Executive Coaching, Organizational..., Management, Call Centers, Consulting, Organizational Learning, MBTI, 360 Feedback, Career Development
Education
Florida State University 2000 — 2006
MS, Instructional Systems/Open Distance Learning
Landmark Education 1995 — 2000
Curriculum for Living, Extreme Personal Development
Marymount Manhattan College 1982 — 1987
B.A., Business Administration/Marketing
Staples September 2013 - Present
U.S. Imaging Solutions June 2010 - May 2013
Sharp Business Systems, Inc. 2004 - 2010
TransHire 2003 - 2004
Precision Response Corporation 1997 - 2001
Skills
Photocopier, Printers, Managed Print Services, Reports Analysis, Access Database, Microsoft Excel, Microsoft Office, eAutomate, OMD, Delivering Exceptional..., Executive..., Office Management, Leadership Development..., Sales Order Processing, Contracts Administrators, Lease Administration, Help Desk Support, Report Design, Customer Service, Contract Negotiation, B2B, Sales Process, Team Building, Solution Selling, Document Imaging, Sales, Sales Operations, Account Management, Salesforce.com, Management, Recruiting, Negotiation, Cold Calling, Direct Sales, Customer Satisfaction
Education
Miami Dade Community College
Computer Programming/Programmer, General
University of Phoenix
Business Administration
Total LIfe Changes, LLC March 2015 - Present
Arkansas Northeastern College September 2010 - December 2013
Precision Response Corporation March 2000 - September 2004
Skills
Data Entry, Customer Service, Leadership, Microsoft Office, Microsoft Excel, PowerPoint, Sales
Education
Arkansas Northeastern College 2006 — 2010
Associate of Arts and Sciences (AAS), Business Administration
Robert Half Technology October 2010 - January 2013
RK Answers Consulting Group December 2009 - October 2010
Hult International Business School November 2008 - August 2009
Jardon Howard Technologies April 2002 - May 2007
George's Music January 2000 - January 2001
Precision Response Corporation July 1996 - September 1999
Skills
IT Service Management, Instructional Design, Coaching, IT Operations, Content Management, Information Technology, Project Management, Business Development, Budgets, Troubleshooting, Process Improvement, Business Process..., Business Analysis, CRM, Negotiation
Education
Boston University 2006 — 2007
University of Central Florida
Bachelor of Science; BSBA, Business Administration; Management; Business Administration and Management Information Systems
Hult International Business School
Master of Business Administration (MBA), Leadership & Management
Precision Response Corporation 2003 - 2011
Around The Clock Medical Center January 1998 - February 2003
Skills
•Microsoft Office, •Windows XP, •PRC operating systems..., •Microsoft Word, •PowerPoint, •Excel and Access, •Internet Applications, •Fourteen years of..., •Fluent in English,..., •Very pleasant,..., •Excellent..., •Good analytical logic, •Excellent planning..., •Able to take...
Education
Professional Training Centers 2010 — 2012
Associates Degree in Registered Nursing, Required, GPA: 4.0
University of Phoenix 2008 — 2010
BSN in Health Services Administration, GPA: 3.9
Florida International University 2006 — 2008
Major in Health Services Administration and Minor in Public Health
Miami Dade Community College 2003 — 2006
Associates Degree in Arts, re-requisition courses for RN Program, 3.4 GPA
Rapid Transporters Corp January 2010 - Present
TeleTech November 2010 - April 2013
AT&T October 2007 - January 2008
SunTrust Bank June 2006 - September 2006
Wachovia February 2005 - April 2006
DHL January 2003 - December 2003
Avianca April 2002 - July 2002
Precision Response Corporation June 2000 - July 2001
Skills
Customer Service, Employee Training, Microsoft Office, Microsoft Excel, Microsoft Word, Visual Basic, Photoshop, E-Learning, Health, Office Administration
Education
American Public University System 2012 — 2015
Bachelor of Science (B.S.), Public Health
American Public University System 2012 — 2015
Beauty Schools of America-Miami 2008 — 2009
Certificate, Cosmetology, Barber/Styling, and Nail Instructor
Miami Dade College 1997 — 2009
Associate of Arts (A.A.), Biology, General
American InterContinental University 2004 — 2005
Changepoint July 2014 - Present
Changepoint August 2004 - July 2014
Precision Response Corporation May 2001 - August 2004
Interactive Corp (PRC Division) 2001 - 2004
Digital Lighthouse Corp August 1998 - April 2001
Geofin SRL November 1997 - August 1998
Allin Corporation February 1996 - November 1997
Princess Cruises August 1992 - January 1996
Skills
SaaS, Cloud Computing, Professional Services, Business Process, Enterprise Software, IT Management, Strategy, Project Portfolio..., Consulting, Changepoint, Software Project..., Business Process..., Business Development, Business Process..., Management, Business Analysis, Data Center, Leadership, Integration, Solution Selling, Business Intelligence, Pre-sales, Information Technology, Product Management, Software Development, Sales, Executive Management, SDLC, CRM, Analysis, Technical Sales..., Enterprise Architecture, Competitive Analysis, Outsourcing, Solution Architecture, IT Strategy, Tourism, B2B, Global Business..., Global Management, Start-up Ventures, Requirements Analysis, Tourism Management, Entrepreneurship, Team Leadership, Global Operations
Education
UCSD 1999 — 2001
Cert, Business Management
George Fox University 1983 — 1987
BA, Communication, Video Production, Business
Precision Response Corporation 2009 - 2010
US Navy December 2000 - December 2004
Skills
QuickBooks, Peachtree, Microsoft Office, Microsoft Excel, Accounting, Access
Education
College of Business and Technology-Miami 2010 — 2012
Associate's degree, Business Administration and Management, General
Enhanced Resource Centers November 2006 - Present
Precision Response Corporation 2002 - 2006
Skills
Account Management, Customer Experience, CRM, Sales Process, Leadership, Marketing Strategy, Operations Management, Team Leadership, Call Centers, Sales Operations, Sales Management, Customer Satisfaction, Management, Call Center, Outsourcing, Process Improvement, Sales, B2B, Telemarketing, Cold Calling, BPO, Customer Retention, Lead Generation, Direct Sales, Salesforce.com, Workforce Management, Inbound Marketing, Call Center Development
Education
Kirkwood Community College
Business Management
Crowley Maritime Corporation July 2000 - Present
IntelliMark, Inc. - I.T. Business Solutions 1999 - 2000
Precision Response Corporation 1998 - 1999
Skills
Talent Management, Talent Acquisition, Employee Relations, Performance Management, Organizational..., Deferred Compensation
Education
UCLA Anderson School of Management 2010 — 2010
Executive Education, Human Resources
Jacksonville University 2001 — 2003
MBA, Business
University of Maryland College Park 1991 — 1996
BA, Behavioral & Social Sciences
People's Trust Homeowners Insurance June 2013 - Present
Applied Card Systems April 2007 - June 2013
Applied Card Systems September 1998 - April 2007
Precision Response Corporation March 1995 - January 1998
Shared Technologies January 1993 - March 1995
Skills
Servers, Active Directory, Firewalls, Windows Server, Switches, Software Installation, Routers, Networking, VMware, Security, Disaster Recovery, TCP/IP, VoIP, Antivirus, Technical Support
Education
Broward Community College 1996 — 1998
Computer Science
Spanish River High School 1993 — 1996
High School, Computer Science
The Mosaic Company 2012 - 2013
Arise Virtual Solutions Inc. 2011 - 2011
CorpoCall LLC 2003 - 2011
Precision Response Corporation May 1997 - December 2002
Apotex Inc. 1988 - 1997
PerkinElmer 1980 - 1988
Skills
Call Center Development, CRM, BPO, Cross-functional Team..., Workforce Management, Telecommunications, Call Center, Vendor Management, Contact Centers, Outsourcing, Strategy, Business Development, Customer Experience, Program Management, Business Process..., Leadership, Operations Management, IT Strategy, Project Management, Management, Call Centers, Integration, Team Leadership, Business Strategy, Executive Management, IT Service Management, Business Process, Analysis, Strategic Planning, Mergers & Acquisitions, SaaS, IT Management, Business Intelligence, Cloud Computing, Business Analysis, Enterprise Software
Education
Florida International University
Bachelor of Science (BS)
Western University 1996 — 1996
Vancouver Island University
Practice Fusion June 2015 - Present
Geist Half Marathon, Inc. May 2013 - June 2015
Level Five Solutions, LLC June 2004 - June 2015
SOCAP International 2002 - 2008
United Healthcare 2002 - 2004
Amazon.com 1999 - 2002
Precision Response Corporation 1997 - 1999
Skills
Call Center, Strategic Planning, Team Building, Customer Experience, Process Improvement, Customer Relations, Customer Service, Change Management, Operations Management, Six Sigma, Coaching, Performance Management, Leadership Development, Budgeting, Account Management, New Business Development, Consultative Selling, Public Speaking, Forecasting, Organizational..., Vendor Management, Business Strategy, Telecommunications, Employee Relations, Process Engineering, Team Leadership, Budgets, Business Development, CRM, Call Centers, Leadership, Management, Management Consulting, Marketing, Outsourcing, Negotiation, Project Management, Program Management, Recruiting, Project Planning, Sales, Staff Development, Selling, Start-ups, Strategy, Training, Customer Satisfaction
Education
Indiana State University - School of Business 1981 — 1986
Business Administration and Management, General
Indiana State University
Bachelor's degree, Business Administration and Management, General
Memberserv Solutions May 2013 - Present
TouchPoint Contact Centers January 2010 - Present
ECE Consulting Group September 2007 - Present
Technion Communications Corporation 1994 - 2006
Precision Response Corporation January 1992 - December 1994
Various Technology Companies 1987 - 1991
Skills
Outsourcing, Call Center, Customer Service, Customer Experience, Offshore, BPO, Telemarketing, Operations Management, Call Center Development, Performance Management, Coaching, Vendor Management, Customer Satisfaction, Leadership Development, Process Improvement, Sales Management, Quality Assurance, Management Consulting, Inbound, New Business Development, Offshoring, Lead Generation, Customer Relations, Inbound Marketing, Call Centers, Training, Analytics, Leadership, Management, Start-ups, Performance Improvement, CRM, Telecommunications, Team Building, Software Documentation, Business Development, Change Management, Account Management, Program Management, Recruiting, Sales, System Administration, Customer Retention
Education
Brown University 1984 — 1987
BS, Computer Science
Comcast Cable February 2007 - Present
Cox Communications 2003 - 2006
Horseshoe Casino & Hotel 2002 - 2003
Precision Response Corporation 1998 - 2002
Skills
Employee Relations, Onboarding, Performance Management, HRIS, Employee Engagement, Human Resources, Talent Acquisition, Succession Planning, Employee Benefits, Deferred Compensation, Workforce Planning, Applicant Tracking..., Training, Personnel Management, Recruiting, Call Centers, Management, Change Management, Labor Relations, Benefits Administration, New Hire Orientations, Leadership
Education
Jackson State University 2013 — 2015
Pursuing Ph.D.
Human Resources Certification Institute 1998 — 2013
SPHR
Belhaven University 2008 — 2009
MS
LSU Shreveport
Bachelor of Science
New York Power Authority May 2014 - Present
Columbia University in the City of New York January 2015 - Present
New York University August 2014 - Present
City of New York March 2013 - May 2014
Veolia Energy North America May 2011 - March 2013
Con Edison June 2008 - May 2011
Con Edison June 2002 - May 2008
Precision Response Corporation December 1999 - June 2002
Utilities International, Inc December 1996 - December 1999
FPL July 1994 - December 1996
Skills
Energy, Business Development, Business Strategy, Energy Efficiency, CRM, Strategic Planning, Business Intelligence, Energy Management, Mergers & Acquisitions, Engineering, Management, Six Sigma, Smart Grid, Analysis, Energy Policy, Telecommunications, Renewable Energy, Sustainable Energy, Power Generation, Testing
Education
Columbia University - Columbia Business School 2006 — 2008
MBA
Mercy College 2005 — 2006
MS
Cornell University 1990 — 1994
BS
Sparta High School
Aeon Consulting LLC November 2010 - Present
WellCare April 2005 - November 2010
180 Connect, Inc. March 2003 - April 2005
Steven Douglas Associates 2004 - 2004
Mastec, Inc. January 2001 - February 2003
Precision Response Corporation June 1999 - August 2000
Accenture February 1997 - June 1999
Andersen Consulting February 1997 - June 1999
Skills
ERP, Leadership, Management, Oracle, Oracle Applications, Oracle E-Business Suite, Process Improvement, Software Documentation, Business Analysis, Business Process..., Business Intelligence, Integration, Program Management, Vendor Management, Visio, SDLC, Team Building, Disaster Recovery, Project Management, Healthcare Information..., SharePoint
Education
Florida State University 1994 — 1996
Masters, Public Administration
Florida State University 1990 — 1994
BS, Communication
Cbeyond March 2014 - March 2015
Panasonic Automotive Systems September 2012 - November 2013
AT&T November 2011 - June 2012
Georgia Department of Community Health Division of Public Health July 2009 - November 2011
Georgia Department of Human Resources July 2006 - July 2010
Sprint Nextel January 2005 - June 2006
Nextel October 2003 - January 2005
Siemens Business Services March 2002 - October 2003
Siemens Energy And Automation March 1999 - March 2002
Precision Response Corporation March 1997 - August 1998
Skills
Security, Data Center, IT Management, Servers, Information Security, Firewalls, Technical Support, Information Technology, Cisco Technologies, Networking, Unix, Program Management, Infrastructure..., Disaster Recovery, Operating Systems, Integration, IT Operations, Risk Management, Network Security, System Administration, System Deployment, Infrastructure, Active Directory, IT Strategy, ITIL, Employee Training, Enterprise Architecture, VMware, Windows, Vendor Management, Software Installation, IT Service Management, Network Administration, Virtualization, VPN, Strategy, Management, Project Planning, ERP, Leadership, Juniper Switches, F5 BigIP, Troubleshooting, Process Improvement, Cloud Computing
Education
American InterContinental University 2002 — 2005
Bachelor's, Information Technology
ATI Career Training Center 1989 — 1991
AS / EE, Electrical Engineering / Computer Science
FedEx Services November 2007 - Present
Digital Dispatch Systems January 2001 - November 2007
EcMarket .com Inc, Vancouver, BC January 2000 - October 2000
Precision Response Corporation September 1999 - December 1999
Precision Response Corp. Miami, Fl. May 1998 - September 1999
Precision Response Corp. Miami, Fl September 1997 - April 1998
Alcatel Pakistan 1992 - 1994
Skills
Software Quality..., Quality Center, Performance Testing, End-to-end Testing, Testing, Quality Assurance, Test Automation, QTP, Team Leadership, Test Planning, Software Documentation, Test Cases, Software Project..., SDLC, Agile Methodologies, Integration, User Acceptance Testing, Visio, Project Planning, Project Management, Requirements Analysis, XML, Requirements Gathering, Business Requirements, Regression Testing, SQL, Test Management, Databases, Software Development, System Integration..., Defect Tracking, Integration Testing, LoadRunner, Scrum, Full SDLC, Systems Analysis, Product Management
Education
NED University of Engineering and Technology 1986 — 1992
hch September 2003 - Present
Holy Cross Hospital August 2003 - Present
Precision Response Corporation June 1997 - November 2004
Skills
Customer Service, EMR, Healthcare, Hospitals
Education
Broward College 1994 — 2003
AutoNation October 2007 - Present
Lennar March 2005 - September 2007
Precision Response Corporation February 1999 - March 2005
Sunglass Hut International (Luxottica Retail) 1995 - 1999
Prosource 1989 - 1995
SunTrust Bank 1984 - 1989
Skills
Performance Management, Process Improvement, Essbase, Forecasting, Hyperion Planning, Financial Analysis, Budgets, Strategic Financial..., Analysis, Team Building, Strategic Planning, P&L, Hyperion Enterprise, Project Planning, Variance Analysis
Education
Florida International University - College of Business Administration 1987 — 1991
MBA, Finance, General
University of North Carolina at Chapel Hill 1980 — 1984
BS, Finance, General
Republica, LLC August 2014 - Present
Matthew Pittman Consulting July 2013 - July 2014
Campus Management Corp July 2012 - September 2013
Baptist Health South Florida November 2010 - July 2012
Baptist Health South Florida located in Miami, Florida October 2009 - November 2010
BHSF; Baptist Outpatient Services June 2008 - October 2009
Baptist Health South Florida June 2007 - June 2008
Baptist Health South Florida April 2004 - May 2007
Alamo and National Car Rental July 2002 - April 2004
Precision Response Corporation 1996 - 2002
Skills
Talent Management, Leadership Development, Strategic Planning, Succession Planning, Employee Relations, Change Management, Performance Management, Process Improvement, Coaching, Training, Quality Assurance, Management, Onboarding, E-Learning, Leadership, Human Resources, Employee Training, Public Speaking, Organizational..., Healthcare, Workshop Facilitation, HRIS, Strategy, Interviews, Project Management, Organizational..., Employee Benefits, Instructional Design, Career Development, Recruiting, Executive Coaching, Employee Engagement, Analysis, Project Planning, Workforce Planning
Education
Campbell University 1987 — 1991
Bachelor of Arts (BA), Comprehensive Music
Florida Atlantic University January 2007 - Present
Broward College January 2001 - December 2011
Florida Atlantic University July 1987 - January 2007
Precision Response Corporation September 1993 - May 1994
Skills
Software & Application..., Audio Visual and..., Procurement Management, Hardware & Software..., Higher Education, Student Affairs, Teaching, University Teaching, Research, Student Development, Statistics, Instructional Design, Distance Learning, SPSS, Public Speaking, Matlab, Curriculum Development, Adult Education, Curriculum Design, Access, SharePoint, Troubleshooting
Education
Florida International University 1998 — 2002
Master of Science, Adult Education and Human Resource Development
Florida Atlantic University 1983 — 1986
Bachelors of Arts in Business Administration, Information Technology
Ultimate Software Group August 2010 - Present
Ultimate Software 2006 - July 2010
Precision Response Corporation 1991 - 2006
PRC 1991 - 2006
Skills
Information Technology, Software Implementation, Netbackup, Incident Management, Business Analysis, Business Intelligence, Citrix, Cloud Computing, Help Desk Support, Infrastructure, Data Center, Disaster Recovery, IT Management, ITIL, Infrastructure..., Windows Server, SDLC, VMware, System Administration, Visio, Process Improvement, Technical Support, Active Directory, Integration, Vendor Management, Servers, Troubleshooting, Requirements Analysis, Microsoft Exchange, SaaS, System Deployment, Virtualization, SharePoint
Education
Miami Dade College 2002 — 2004
FIRST / INSciTE Illinois 2010 - Present
REALIA 1999 - Present
RFB&D / Learning Ally – Florida Atlantic University 2009 - 2009
PRC Systems 1999 - 1999
Precision Response Corporation 1998 - 1999
Various 1994 - 1998
JPMorgan Chase 1991 - 1994
Skills
Project Management, Entrepreneurship, Team Building, Program Management, Strategic Planning, Analysis, Public Speaking, Quality Assurance, Team Leadership, Business Strategy, Business Analysis, Fundraising, Cross-functional Team..., Leadership, Marketing Strategy
Education
FIU
Herbalife Ltd. Director of Consumer Services and Warranty FinanceSunbeam Products Division of Jarden CorpJune 2004 - January 2005
Rexall Sundown February 1999 - December 2003
Precision Response Corporation May 1997 - February 1999
Blockbuster - Division of Viacom May 1995 - May 1997
Education
Florida Atlantic University 1990 — 1995
Royal Caribbean Cruises, Ltd. March 2014 - Present
Royal Caribbean Cruises July 2011 - February 2014
Royal Caribbean Cruises September 2006 - June 2011
Royal Caribbean Cruises, Ltd. August 2005 - August 2006
Royal Caribbean Cruises November 2004 - July 2005
Royal Caribbean Cruises May 2000 - October 2004
Precision Response Corporation December 1998 - May 2000
Office Depot September 1997 - October 1998
Cigna Dental January 1997 - August 1997
Office Depot September 1994 - December 1996
Skills
SDLC, Software Development, Software Project..., Requirements Analysis, Relational Data Modeling, Physical Data Modeling, SQL, Erwin, SQL Server Management..., PMP, Management, Integration, Software System Analysis, Business Analysis, Business Process, PMO, Team Leadership, Vendor Management, Budgets, Software Quality..., Requirements Gathering, Visio, IT Strategy, Hiring Employees, Offshoring, Contractor Selection, Vendor Relationships, Software Engineering, Accounting, Microsoft Excel, iSeries development, RPG, C++, Multi-cultural team..., Data Modeling, IBM iSeries
Education
Florida State University - College of Business 1989 — 1994
Bachelor of Science, Accounting
Transaction Network Services February 2015 - Present
Asurion November 2010 - February 2015
N.E.W. Customer Service Companies, Inc January 2009 - November 2010
N.E.W. Customer Service Companies, Inc May 2007 - February 2009
N.E.W. Customer Service Companies, Inc April 2005 - May 2007
CSC November 2003 - April 2005
GXS February 2003 - November 2003
Precision Response Corporation February 2001 - January 2003
Skills
Customer Satisfaction, Customer Service, Team Building, Call Center, Call Centers, Cross-functional Team..., Training, Troubleshooting, Leadership, Customer Experience, Inventory Management, Program Management, Product Management
Education
Digital Corporation 2000 — 2000
Certificate, Web Design
ICTS/NOVA 2000 — 2000
Certificate, Web Development and E-commerce
Northern Virginia Community College 1997 — 1999
Associate's degree, Computer Systems Networking and Telecommunications, GPA 3.3
TracFone Wireless Training SupervisorPRC1999 - 2006
Precision Response Corporation 1999 - 2005
Skills
Call Center, Performance Management, BPO, Training, Leadership Development, Workforce Management, Coaching, Customer Satisfaction
Education
Bradford College 1984 — 1988
BA, Business Admin & Mgt
The Masters School 1981 — 1984
Highschool
David Galat Web Development Service January 2005 - Present
Southeast Power Systems July 2013 - July 2014
National Center for Forensic Science July 2008 - December 2012
Precision Response Corporation 1998 - 2003
Skills
Web Development, HTML, Front-end Development, Web Design, E-commerce, CSS, Wordpress, JavaScript, WordPress, Databases, Logo Design, Flash, HTML 5, User Interface Design, MySQL, CMS, Graphic Design, IIS, Front-end
Education
International Academy of Design 2003 — 2007
Bachelor's degree, Web Development
Valencia Community College 1994 — 1998
Associate's degree, Graphic Design
Ultimate Software March 2014 - Present
Carnival Cruise Lines March 2011 - March 2014
Office Depot June 2003 - April 2011
Precision Response Corporation 2004 - 2005
Skills
Data Warehousing, Teradata, Business Intelligence, ETL, Data Modeling, SDLC, SQL, Microsoft SQL Server, Business Analysis, SSIS, Oracle, Visio, PL/SQL, Vendor Management
Education
Nova Southeastern University 1997 — 1999
Master's, Business Administration
Florida Agricultural and Mechanical University 1982 — 1986
Bachelor's, Computer Information Science
Network Insurance Center Life Insurance AgentNetwork Insurance CenterOctober 2013 - Present
East Austin College Prep June 2010 - June 2013
Precision Response Corporation 1996 - 2008
Skills
Call Center, Disaster Recovery, Call Centers, Troubleshooting, System Administration, Active Directory, Servers, Vendor Management, Windows Server, Windows 7, VMware, Help Desk Support, DHCP, Technical Support, Networking
Education
Huston-Tillotson University 2009 — 2011
BA, Education
Florida Memorial College 1998 — 2001
Legal Management Services May 2011 - November 2012
Summers, McDonnell, Hudock, Guthrie & Skeel September 2010 - May 2011
Precision Response Corporation November 2008 - April 2011
Pac Sun August 2007 - May 2008
Old Navy November 2001 - August 2007
Skills
Research, Word, PowerPoint, Outlook, Access, Microsoft Word, Document Review, Customer Service, Management
Education
Duquesne University School of Law 2010 — 2011
Paralegal Certificate
Indiana University of Pennsylvania 2002 — 2005
Bachelor of Arts, Journalism
Pennsylvania State University-Erie Campus 1996 — 1999
Political Science
Vitas Healthcare April 2012 - Present
Bayview Asset Management August 2010 - April 2012
Liberty Medical Supply February 2005 - August 2010
Tektron 2004 - 2005
Pinpoint Marketing 2001 - 2003
Trader Publishing 2001 - 2002
Precision Response Corporation 1998 - 2001
Skills
T-SQL, Microsoft SQL Server, SSRS, Database Design, SSIS, Powershell, BizTalk, Disaster Recovery, High Availability, Performance Tuning, Query Optimization, Databases, ETL, Data Warehousing, SQL, Sybase Adaptive Server, AIX Administration, SQL Server 2012 Always..., SharePoint, Database Administration, Active Directory, Windows Server, IIS, Visio, Servers, C#, Visual Basic, XML, Access, VMware, Software Documentation, Crystal Reports, VB.NET, Oracle, ASP.NET, Visual Studio, SDLC, DTS, .NET, Analysis Services, Business Intelligence, Data Modeling, Software Development, Enterprise Architecture, Systems Analysis, Requirements Analysis, Stored Procedures, Unix, VBScript, Relational Databases
Education
University of Central Florida 1991 — 1994
BS, Computer Science
Eastern Florida State College 1989 — 1991
AS, Computer Science
C3/CustomerContactChannels, Inc. July 2010 - Present
United Data Technologies September 2008 - May 2011
Signature Consultants, LLC April 2008 - September 2008
PRC August 1996 - April 2008
Precision Response Corporation 1996 - 2008
Skills
Disaster Recovery, IT Service Delivery, Process Improvement, Vendor Management, Outsourcing, Data Center, Citrix, SaaS, Project Management, Business Intelligence, Servers, Call Centers, IT Operations, PMP, IT Service Management, Service Delivery, Workforce Management, BPO, Call Center, VMware, Help Desk Support, Cisco Technologies, Virtualization, Program Management, Telecommunications, Integration, System Administration, IT Strategy, Active Directory, SDLC, Troubleshooting, Change Management, Enterprise Architecture, IT Management, Strategic Technology..., Offshoring, Business Analysis, Cloud Computing, Operations Management, Business Process..., Call Center Development, CRM, Security, Project Portfolio..., Professional Services
Education
Life 1974 — 2012
People
City University of New York-Brooklyn College 1974 — 1976
Psycology
Randstad Processionals, US FKA SFN Group, Inc. August 2014 - October 2014
Randstad Processionals, US FKA SFN Group, Inc. August 2013 - August 2014
Randstad Processionals, US FKA SFN Group, Inc February 2012 - August 2013
SFN Group, Inc. December 2009 - March 2012
SFN Group, Inc. September 2005 - December 2009
SFN Group, Inc. March 2000 - September 2005
Precision Response Corporation March 1999 - March 2000
Precision Response Corporation May 1997 - May 1999
Incredible Universe, Tandy Corp. August 1996 - April 1997
Skills
PeopleSoft, SDLC, Visio, SQL, Business Analysis, DB2, Vendor Management, Process Improvement, Project Management, Project Planning, Business Intelligence, Software Documentation, HRIS, Management, Human Resources, Training, Payroll, Software Development, Leadership
Education
Florida International University - College of Business Administration 1993 — 1996
Bachelor's Degree, Business Administration/Personnel Management
Nova Southeastern University 2013 — 2013
PMP Certification Exam Preparation Program
selfemployed October 2006 - May 2008
Puig Corp 2006 - 2008
Vyvary International, Inc. June 2003 - March 2006
Aegis Communications September 2002 - May 2003
Precision Response Corporation October 1996 - July 2002
PRC 1996 - 2002
Precision Response Corporation ("PRC") 1996 - 2002
Skills
Process Improvement, Strategy, Sales, IVR, Outsourcing, Call Centers, Vendor Management, Team Building, BPO, Management, Business Development, Telecommunications, Customer Service, Contract Negotiation, Disaster Recovery, Executive Management, Avaya, Project Management, Customer Experience, Workforce Management, Contact Centers, Inbound Marketing
Education
Miami Dade College 1962 — 1963
HOMA Technologies June 1995 - Present
Sam's Club 1990 - Present
Software Management, Inc. December 2003 - March 2013
Precision Response Corporation 2002 - 2003
The Data Center 1990 - 2001
Skills
Customer Service, Software Documentation, Troubleshooting, SharePoint, SQL, Microsoft SQL Server, Microsoft Office, Software Project..., Requirements Analysis, Project Planning, Databases, Disaster Recovery, Team Leadership, Vendor Management, Project Management
Education
Community College of Allegheny County
AS, Business Administration, Computer Information Systems Specialist
Embry-Riddle Aeronautical University
BS, Aeronautical Science, Management of Technical Operations
Ultimate Software November 2012 - Present
Alorica October 2010 - September 2012
PRC October 1997 - October 2010
Precision Response Corporation October 1997 - October 2010
G.M. Selby & Associates 1996 - 1998
G.M. Selby & Associates 1996 - 1998
Skills
Vendor Management, Call Center, Disaster Recovery, Data Center, Process Improvement, BPO, Cloud Computing, Outsourcing, Active Directory, Project Management, VoIP, Avaya, Troubleshooting, Business Analysis, Servers, Telecommunications, Program Management, SaaS, Change Management, Microsoft Exchange, VMware Infrastructure, NICE Call Recording, Verint Call Recording, RightFax, Openfire, EMC Celerra, EMC Storage Solutions, Clariion, Symantec Endpoint..., Solaris 8/9/10, IBM Servers, Dell PowerEdge Servers, HP Proliant, EMC Networker, Symantec Backup, Enterprise Vault, Dell PowerVault, SDLC, PCI Standards, HIPAA, SAS70, Citrix, Enterprise Storage, SOX Compliancy, Iso 9000, Datacenter..., Data Center Design, Microsoft Operating..., IT Leadership
Education
Florida International University - College of Business
Team Focus Insurance Group August 2015 - Present
Kaba Workforce Solutions August 2007 - August 2015
Kaba Workforce Solutions May 2005 - August 2007
Kaba Benzing America August 2001 - May 2005
Applied Automation Techniques August 1998 - August 2001
NCCI September 1997 - August 1998
Precision Response Corporation February 1995 - September 1997
Skills
Integration, Software Development, SQL Server, C, Cloud Computing, Java, Strategic Planning, Business Strategy, Product Development, Product Management, Product Life Cycle..., Product Strategy, IT Strategy, People Management, ERP, Oracle, Agile Project Management, Web Development, Mobile Applications, Mobile Solutions, Process Improvement, MBA, Enterprise Architecture, Microsoft SQL Server, Software Project..., Agile Methodologies, Requirements Analysis, Business Intelligence, Enterprise Software, Management, Product Lifecycle..., Solutions Marketing
Education
University of Florida - Warrington College of Business Administration 2009 — 2011
MBA, Business
Nova Southeastern University 2004 — 2006
Masters of Science, Computer Science
Florida International University 1993 — 1997
Bachelor of Science, Computer Science
Convergys July 2002 - Present
ARA Corp April 2000 - July 2002
Precision Response Corporation August 1996 - April 2000
Skills
Applicant Tracking..., Employee Relations, Human Resources, Interviews, Leadership, Onboarding, Program Management, Recruiting, Screening, Screening Resumes, Sourcing, Talent Acquisition, Talent Management, Taleo, Technical Recruiting, Temporary Placement, Vendor Management, Workforce Planning
Education
Florida Atlantic University
2003, Human Resource Management
Nova Southeastern University
2007, Human Resource Professional Certificate
Accredo - An Express Scripts Company August 2013 - Present
Accredo - An Express Scripts Company February 2012 - August 2013
CuraScript, Inc. An Express Scripts Co. December 2009 - February 2012
UCP of Central Florida September 2009 - December 2009
Office Depot December 1997 - June 2008
Precision Response Corporation August 1996 - November 1997
Hydro Aluminum (a division of Norsk Hydro) December 1983 - August 1995
Skills
Administrative Support, Office Management, Administrative..., Human Resources, Leadership, Visio, Cross-functional Team..., Employee Benefits, Customer Service, Management, Sales Operations, Call Centers, Recruiting, Team Building, Employee Training, Outlook, Time Management, Sales, Budgets, PeopleSoft, Microsoft Excel, Coaching, SharePoint, Event Planning, Training, New Hire Orientations, Employee Relations, PowerPoint, Process Improvement, Access, Data Entry, Fundraising, Payroll, Software Documentation, Healthcare, Contract Management, Spreadsheets, Sales Management, Customer Satisfaction, Benefits Administration, Invoicing, Administrative...
Education
American Management Association
Certificate, Improving Managerial Skills
American Management Association
Certificate, Fundamentals of Human Resource Management
Eastern Florida State College
Some Coursework Completed, General Studies, Business Management
Genesee Area Skill Center
Certificate, Office Occupations
Institute for Applied Management & Law
Certificate, Employee Relations Law
Mott Community College
Some Coursework Completed, General Studies, Business Management
Rollins College
Some Coursework Completed, Human Resource Management
Push Design / RoseMont designs April 2009 - Present
Nordstrom July 2010 - November 2011
Neiman Marcus March 2006 - December 2008
Precision Response Corporation July 2003 - March 2006
Outback Steakhouse May 2000 - December 2003
Skills
Fashion, Retail, Customer Service, PowerPoint, Merchandising, Fashion Illustration, Architectural..., Technical Design, Knitting, Crochet, Embroidery, Beading, Pattern Design, Fashion construction..., CAD, Photoshop, Screen Printing, Glass etching, Jewelry Making, AutoCAD, French, English, Internet, Microsoft Office, Outlook, Problem Solving, YouTube
Education
Miami Dade College 2005 — 2009
Bachelor of Architecture (B.Arch.), Architecture
Miami International University of Art and Design 2000 — 2003
AAS, Fashion Design
Gulliver Schools November 2013 - Present
United States Army Reserve October 2013 - Present
Doing Freelance Jobs June 2005 - Present
US Army January 2009 - September 2013
Palm Gardens Banquet Hall October 2004 - December 2008
Precision Response Corporation June 2005 - January 2006
Skills
Computer Proficiency, Customer Service, Photoshop, Army, Advertising, Marketing, Graphic Design, Sales, Customer Satisfaction, Illustrator, Java, C++, Security, Programming, Customer Relations, Microsoft Office, NetBeans, IntelliJ IDEA, Linux, HTML
Education
Florida International University 2015 — 2017
Bachelor's degree, Computer Science
Miami Dade College 2014 — 2015
Associate of Arts (AA), Computer Science, 3.81
Art Institute of Fort Lauderdale 2005 — 2009
Bachelors of Science, Media Arts and Animation
TracFone Wireless February 2014 - Present
ADT Security Services February 2012 - January 2014
OmniComm Systems September 2011 - March 2012
Alorica September 2006 - September 2011
PRC June 2003 - August 2006
Precision Response Corporation 1999 - June 2003
Infosys February 1996 - January 1999
Skills
Accounts Receivable, Agile Methodologies, Analysis, Business Analysis, Business Intelligence, Business Process, Data Modeling, Data Warehousing, Database Design, Databases, Crystal Reports, Disaster Recovery, ERP, ETL, Enterprise Architecture, IT Management, IT Strategy, ITIL, Integration, Microsoft SQL Server, Oracle, Oracle Applications, Oracle Discoverer, Oracle E-Business Suite, Oracle HR, Oracle Reports, PL/SQL, Performance Tuning, Process Improvement, Project Management, Requirements Analysis, SDLC, SQL, Software Development, Software Documentation, Software Project..., Solution Architecture, System Administration, Systems Analysis, Troubleshooting, Unix, Vendor Management, Visio, Web Services, XML, Business Process..., SOA
Education
Anna University 1994 — 1996
Masters, IT
Sri Krishnadevaraya University 1990 — 1994
B.Tech, Engineering
Wyndham Vacation Ownership HR Recruiter - Orlando Referral Call CenterWyndham WorldwideMarch 2010 - March 2011
Careers USA January 2009 - December 2009
Westgate Resorts August 2000 - December 2008
Precision Response Corporation March 1998 - August 2000
PRC 1998 - 2000
Education
Morehead State University 1994 — 1998
AS, Radiology - Pre Requisition Classes
Citrix May 2015 - Present
B/E Aerospace November 2006 - September 2014
B/E Aerospace June 2002 - November 2006
B/E Aerospace June 2002 - 2006
Precision Response Corporation October 2000 - June 2002
US Census Bureau March 2000 - September 2000
Skills
Process Improvement, Aviation, Microsoft Office, Project Planning, Analysis, Leadership, Customer Service, Training, Contract Negotiation, Negotiation, Proposal Writing, Continuous Improvement, Cross-functional Team..., Logistics, Human Resources, Time Management, Pricing, Strategy, Aerospace, Contract Management, Team Building, Sales, Strategic Planning, Six Sigma, Purchasing, Program Management, Research, Supply Chain, Customer Satisfaction, Payroll, Management, Supply Chain Management
Education
Florida International University 2007 — 2009
BA, Public Administration
Broward County Schools September 2010 - Present
Precision Response Corporation May 2000 - November 2004
Skills
Training, Event Management, Microsoft Office, Public Speaking, Team Building, Customer Service, Leadership, PowerPoint, Teaching, Technical Writing, Curriculum Development, Staff Development, Project Planning, Team Leadership
Education
Florida Atlantic University 2005 — 2010
BAE, Secondary Social Science Education
Institute for Child and Family Health, Inc. September 2014 - Present
United Way Center for Excellence School March 2013 - April 2014
Children's Diagnostic and Treatment Center September 2010 - February 2013
Spectrum Programs (Male Adolescent Treatment Facility) January 2011 - August 2011
Epilepsy Foundation of Florida June 2009 - August 2010
Miami Bridge Youth and Family Services June 2007 - May 2009
Switchboard of Miami, Inc. August 2008 - April 2009
Precision Response Corporation August 2006 - June 2007
Precision Response Corporation June 2004 - June 2006
Skills
Developmental..., Data Entry, Early Intervention, Youth Mentoring, Child Welfare, Case Managment, Social Services, Crisis Intervention, Motivational...
Education
Florida International University 2010 — 2011
Master, Social Work
Florida International University 2007 — 2009
Bachelor, College of Social Work
American Express May 2014 - Present
American Express August 2005 - May 2014
American Express June 2000 - August 2005
American Express January 1998 - June 2000
Precision Response Corporation June 1997 - January 1998
Assurant Health August 1992 - June 1997
Skills
Data Warehousing, Data Modeling, Business Intelligence, Enterprise Architecture, Data Quality, Data Governance, Data Architecture, Data Management, SDLC, ETL, IT Strategy, Data Integration, Master Data Management, Solution Architecture, Requirements Analysis, SOA, Information Management, Governance, Business Analysis, Business Process
Education
Florida International University 1983 — 1987
BS, Computer Science
Broward Health December 2005 - Present
Precision Response Corporation May 2003 - December 2005
American Express August 1986 - July 1999
Skills
Benefits Administration, FMLA, Recruiting, Superior organizational..., Analytical Skills, Executive Presentation..., Creative Problem Solving, Superior written &..., Onboarding, Diversity & Inclusion, Employee Engagement, Training Programs, Training ROI, Training Leadership, Training Delivery, Instructional Design, Project Management, Design Evaluation, Leadership Development, Leadership Trainer, Orientation Programs, Educational Instruction, Healthcare, Adult Learning..., ADDIE, Adult Learning Theory, Learning Management..., Program Implementation, Influence At All Levels, Negotiation, Conflict Management, Change Management, Organizational..., Strategic Human..., Human Resource..., Leadership, Healthcare Management, Time Management, Training, Management, Process Improvement, Team Building, Strategic Planning, Talent Management
Education
Florida International University - College of Business 2008 — 2009
MSHRM, Human Resource Management
Florida Atlantic University 1994 — 1998
Bachelor of Science (B.S.), Business Administration and Management, General
T-Mobile USA studentKaplan University2009 - 2009
Precision Response Corporation September 2002 - August 2005
Education
Kaplan University 2009 — 2011
BS, Bachelor of Science in Business Administration
Florida Atlantic University 2007 — 2009
BS, International Business
World Fuel Services November 2004 - Present
Precision Response Corporation May 1998 - November 2004
Skills
Business Intelligence, Disaster Recovery, Oracle Applications, Oracle, Oracle E-Business Suite, Oracle RAC, Data Warehousing, SDLC, Data Modeling, PL/SQL, Enterprise Architecture, Data Migration, Microsoft SQL Server, Integration, Oracle Discoverer, Unix, Business Analysis, Requirements Analysis, Databases, Enterprise Software, Vendor Management, ERP, IT Strategy, Business Process
Education
Mississippi State University 1994 — 1996
Master's degree, Engineering
Sri Venkateswara University 1989 — 1993
Bachelor's degree, Engineering
PRC an Alorica Company February 2010 - Present
Precision Response Corporation May 2006 - Present
Fresh Beginnings January 2005 - March 2006
HSBC Retail Services October 2001 - April 2005
Precision Response Corporation April 1999 - October 2001
Metris Companies February 1998 - November 1999
Education
Florida State College at Jacksonville 1989 — 1993
General Studies
University of North Florida 1989 — 1992
In progress, Communications/Journalism
CEBE Export & Trading Company March 2005 - Present
Assurant June 2011 - June 2014
Assurant Solutions October 2008 - May 2011
Assurant Solutions December 2006 - October 2008
Assurant Solutions January 2006 - December 2006
Assurant Solutions January 2005 - December 2005
Precision Response Corporation July 2000 - September 2005
PCI Enterprises, Inc April 1998 - July 2000
Nathy's Investment Corp December 1994 - April 1998
Skills
Customer Service, Analysis, Documentation, Insurance, Accounting, Business Analysis, Requirements Analysis, Lotus Notes, Customer Relations, Problem Solving, Process Improvement, Microsoft Office, Troubleshooting, Data Analysis, SDLC, Testing, Software Documentation, Disaster Recovery, Budgets, Vendor Management, Program Management, Visio, Access, Business Process, Business Requirements, Business Process..., Call Centers, Systems Analysis
Education
Florida International University - College of Business Administration 2009 — 2014
Bachelor of Business Administration (BBA), Finance and Real Estate, Certificate in Banking
Miami-Dade Community College 1994 — 2008
Associate, Arts; Business Administration
Community Blood Centers of South Florida 2000 - 2011
Precision Response Corporation 1993 - 2000
SK TECHNOLOGIES 1990 - 1993
Racal Milgo 1988 - 1990
AMNET 1985 - 1988
Nixdorf Computer 1980 - 1985
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1980 — 1982
Bachelor’s Degree, Computer Science
J.Crew April 2008 - Present
ACCENT Marketing April 2007 - March 2008
Precision Response Corporation July 2004 - April 2007
Nordstrom July 2001 - July 2004
Skills
Leadership Development, Employee Relations, Customer Experience, Organizational..., Conflict Resolution, Customer Satisfaction, Call Center, Change Management, Sales Management, Leadership, Call Centers, Negotiation, Operations Management, Contact Centers, CRM, Customer Service, Management, Team Building, Customer Retention, Performance Management, Process Improvement, Outsourcing, Workforce Management, Sales, Strategy, Program Management, Business Analysis, Coaching, Training, Budgets, Succession Planning, Vendor Management, P&L Management, B2B, Recruiting, Team Leadership, Cross-functional Team..., Account Management, Forecasting, Call Center Development, Hiring, Employee Training, Sales Operations, Retail, Inventory Management, Team Management, P&L, Business Process..., Inbound Marketing, Human Resources
Education
Columbia Southern University
B.S., Business Administration
Iowa State University
Plastyc May 2011 - Present
FIS August 2006 - April 2011
TMS Health May 2004 - August 2006
Precision Response Corporation July 2000 - May 2004
American Express May 1989 - April 2000
Skills
Program Management, Account Management, Mobile Payments, CRM, Management, Strategy, Product Management, Credit Cards, Financial Services, Debit Cards, Vendor Management, Strategic Partnerships, Business Development, Product Marketing
Education
Nova Southeastern University 1994 — 1996
MBA, Business
Florida Atlantic University 1988 — 1990
BA, Accounting
Comcast HR ProfessionalSelf Employed business ownerJanuary 2012 - September 2012
BrandsMart USA August 2000 - May 2010
Precision Response Corporation June 1997 - August 2000
Skills
HRIS, Employee Relations, Recruiting, Human Resources, Payroll, Training, Coaching, Union Avoidance, Customer Service, EEO, FMLA, Affirmative Action, SPHR, EEOC, SHRM, Team Building, Progressive Discipline, Customer Retention, FLSA
Education
Florida International University
Bachelors, Sociology/HR
Partners For Self Employment, Inc. September 2000 - Present
Precision Response Corporation 1998 - 2001
Education
Florida International University
Psychology
Miami Dade College
Psychology
Hotel Connections December 2014 - Present
Going Places Travel July 2013 - October 2014
Coastalcar Worldwide January 2012 - July 2013
Prestige Cruise Holdings May 2012 - January 2013
Royal Caribbean International 2004 - November 2011
Precision Response Corporation April 2004 - November 2004
PCF - Publishers Circulation Fulfillment December 2001 - March 2004
King TeleServices LLC January 2001 - December 2003
Skills
Microsoft Office, Siebel Call Center and..., Internet, Coaching, Leadership, Social Media, Customer Service, Customer Satisfaction, CRM, Event Management, Hotels, Training, Sales, Management
Education
Long Island University, Brooklyn Campus 2001 — 2004
Bachelor of Science, Business Administration
State Univertsity College at Buffalo 1991 — 1995
Bachelor of Science, Business Studies
Alorica May 2014 - Present
Precision Response Corporation August 2005 - Present
Skills
Vendor Management, Process Improvement, Outsourcing, BPO, Business Process..., Call Centers, Customer Experience, PMP, Service Delivery, CRM, Offshoring, Project Delivery, Workforce Management, Contact Centers, Program Management
Education
Duquesne University 2003 — 2005
MA, Liberal Arts and Sciences/Liberal Studies
Allegheny College 1998 — 2002
BA, Philosophy
Independent Living Systems November 2012 - Present
WebMD November 2007 - November 2012
Blueline Computer, LLC January 2007 - November 2007
Telesource, Inc. May 2006 - November 2006
Pulte Homes, Inc. August 2005 - May 2006
Coca Cola Enterprise February 2003 - August 2005
PRECISION RESPONSE CORPORATION April 2000 - January 2003
The Answer Group (TAG) February 1999 - April 2000
Skills
SharePoint, Troubleshooting, Vendor Management, Cisco Technologies, System Administration, Windows, Requirements Analysis, Project Management, Microsoft Office, Microsoft Exchange, DNS, Active Directory..., Group Policy, Windows Server, Project Server, Netbackup, Backup Exec, Server Administration, Active Directory, Servers, Hyper-V, WSUS, HP, Dell PowerEdge Servers, Blackberry, Virtualization, Data Center, Enterprise Architecture, System Deployment, Terminal Services, Integration, Operating Systems, Software Installation, Blackberry Enterprise..., Firewalls, Networking, SAN, VMware ESX, Storage Area Networks, Symantec Endpoint..., NAS, VMware, Disaster Recovery, Antivirus, DHCP, Windows 7, TCP/IP, Hardware, High Availability, Microsoft SQL Server
Education
Florida Career College-Miami 2000 — 2002
Associate's degree, Network and System Administration/Administrator
Norland
US Installations Group September 2013 - September 2013
United HealthCare November 2011 - September 2013
Cinergy Health Inc June 2006 - August 2011
Precision Response Corporation August 1998 - June 2006
Skills
Team Management, Supervisory Skills, Call Centers, Customer Service, Sales, Healthcare, Life Insurance, Quality Assurance, Quality Auditing, Call Monitoring, Performance Management, Process Improvement, Analytical Skills, Coaching, Training, Appraisals, Hiring Employees, Disciplinary Action, Terminations, Written & Verbal..., Presentations, Budgets, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Outlook
Education
Florida Atlantic University 2006 — 2010
Bachelor of Arts (BA), Crimininal Justice with minors in Psychology and Public Administration
Miami Dade College 2002 — 2006
Associate of Arts (AA), Pre Law
Government Contractor January 2013 - Present
STG International, Inc November 2008 - November 2012
STG International, Inc May 2006 - November 2008
Learning Tree International August 2004 - April 2006
Precision Response Corporation 1998 - 2004
Skills
Process Improvement, Strategic Planning, Program Management, Proposal Writing, Change Management, Government Contracting, Government, PMP, Project Management, Leadership, Budgets, Team Leadership, Management Consulting, Research, Healthcare, Marketing, Human Resources, Software Documentation, Training, Talent Management, Data Analysis, Nonprofits, Management, Business Process..., Sales, Business Analysis, Recruiting, Vendor Management
Education
Hampton University
Marketing
The Parklander Magazine November 2014 - Present
Gan, Inc., DG Solutions June 2010 - July 2014
PayNet, Inc. April 2006 - November 2009
Credit Data Services, Inc. April 2004 - December 2005
Yankelovich Partners December 2002 - March 2004
Precision Response Corporation June 2001 - June 2002
Genuity Solutions November 1999 - May 2001
Experian 1988 - 1999
Skills
Analytics, Data Management, Consultative Selling, Solution Selling, Risk Management, Direct Sales, Key Account Management, National Account..., Account Management, New Business Development, Sales Process, Predictive Analytics, Strategic Partnerships, Pricing, Salesforce.com, Leadership, Sales Management, CRM, SaaS, Sales Operations, Marketing, Selling, Lead Generation, Telecommunications, Customer Retention, Sales, Cold Calling, Management, Business Development, Negotiation, Sales Presentations, B2B, Start-ups, Strategy, Direct Marketing, Cross Selling, Up-selling
Education
Kean University
B.A., Social Sciences
Montclair State University
M.A., Social Sciences
Woodlawn Leadership Academy August 2008 - Present
Precision Response Corporation September 1999 - May 2002
Caddo Magnet High School August 1994 - June 1997
Skills
Teaching, Curriculum Design, Art, Art Education, Lesson Planning, Training & Development, Training Delivery, Software Training, Supervisory Skills, Presenter, Mentoring, Pottery, Oil Painting, Watercolor, Acrylic, PowerPoint, Word, Excel, Adobe Illustrator
Education
Louisiana Tech University 1986 — 1988
Bachelor of Fine Arts (BFA), Graphic Design
LSUS 1984 — 1986
Caddo Magnet High School
BofA May 2011 - Present
Baptist Health South Florida March 2009 - January 2011
Precision Response Corporation September 2005 - December 2008
Skills
Banking, Credit, Consumer Lending, Commercial Banking, Retail Banking, Credit Analysis, Lines Of Credit, Deposits, Cash Management, Cross Selling, Finance
Education
Johnson & Wales University-Florida 2001 — 2004
BACHELOR OF SCIENCE, ACCOUNTING
Barry University 1999 — 2001
ART, BUSINESS
Space Coast Credit Union May 2011 - Present
United Tranz*Actions, LLC December 2005 - May 2011
North Miami Medical Rehab August 2010 - November 2010
Precision Response Corporation May 2004 - December 2005
Skills
Records Management, Written Correspondence, General Office Skills, Customer Service, Scheduling, Clerical Skills, Front-Office Operations, Word, Excel Proficient
Education
Miami Dade College 2005 — 2012
Nursing/ Public Administration
Sheridan Technical Center 2009 — 2010
-Certificate Medical Assistant, Medical Office Assistant/Specialist
William H Turner Technical Arts High School 1999 — 2003
High School Diploma, Public Service
Miami Police Department 2008 - 2011
Department of Corrections, Probation and Parole October 2007 - June 2008
Comcast Cable Communications April 2006 - October 2007
Technion Communications October 2005 - February 2006
T-Mobile Wireless Communication December 2004 - September 2005
American Express Service Center October 2003 - October 2004
Precision Response Corporation July 2002 - August 2003
Skills
Customer Service, Organizational Skills, Microsoft Word, Microsoft Power Point, Microsoft Outlook, Microsoft Excel, Detail oriented, Typing/Data Entry, Record-keeping, Multitasking Skills
Education
Miami Dade College 2000 — 2002
none, Criminal Justice/Police Science
miami carol city senior high 1998 — 2002
high school diploma, General Studies
Florida State University May 2012 - Present
Florida State University February 2011 - May 2012
The Retail Outsource August 2010 - June 2011
ADT Security Services September 2010 - February 2011
GSK July 2007 - December 2007
Florida Department of Transportation May 2006 - February 2007
Precision Response Corporation May 2005 - August 2005
Skills
Higher Education, Microsoft Office, Active Directory, Microsoft Excel, Research, Public Speaking, OS X
Education
Florida State University 2015 — 2017
Master’s Degree, Information Technology
Florida State University 2004 — 2008
Bachelor’s Degree, Economics
Teleperformance September 2007 - May 2012
Precision Response Corporation November 2005 - February 2007
Johnson & Wales University September 2005 - November 2005
Johnson & Wales University February 2005 - September 2005
Skills
Service Delivery, Technical Support, Call Center, CRM, XP, Help Desk Support, Troubleshooting, Call Centers, Customer Satisfaction
Education
Johnson and Wales University 2003 — 2007
Bachelors of Science, Marketing
Blue Streak America September 2012 - Present
Nationshealth, US Pharmaceutical Company May 2008 - January 2011
Precision Response Corporation August 2003 - February 2007
Skills
Proficient with..., Excel, Word, Outlook,..., Avaya and Presence..., 10 key numeric pad, Office Management, Records Management, Database Administration, Spreadsheets/Reports, Front-Desk Reception, Customer Service
Education
Florida Atlantic University 2010 — 2011
Registered Nursing/Registered Nurse, GPA 3.6
Broward Community College 2005 — 2010
Associate of Arts (A.A.), Registered Nursing/Registered Nurse, GPA 3.4
Miami Parking Authority March 2005 - September 2012
Precision Response Corporation August 2003 - March 2004
Florida Atlantic University August 2002 - December 2002
Skills
Computer Science, Information Technology, Digital Photography, Video Games, Web Design
Education
Florida International University 2013 — 2014
Bachelor of Science (B.S.), Information Technology
Miami Dade College 2009 — 2012
Associate of Arts (AA), Computer and Information Sciences, General
Department of Veterans Affairs March 2006 - Present
Department of Veterans Affairs, Miami, Fl March 2005 - Present
Precision Response Corporation January 2001 - May 2007
US Navy September 1978 - May 2000
Skills
Mechanical Engineering, Electronic Engineering, Orchestral Music, Music Education, Computer Hardware, Navigation, Computer Science, Information Technology, Catholic Theology, Scholarly Research, Electricians, Factory, Navy, Firefighting, Troubleshooting, Training, Supervisory Skills, Veterans, Government Procurement, Federal Government, Military, FAR, Continuity of Operations, Public Administration, Military Training, Emergency Management, Military Experience, Workforce Development, Homeland Security, Government Contracting, Exercises, Information Assurance, Top Secret, CBRN, DoD, Readiness, Disaster Response, Weapons of Mass..., Military Logistics, Air Force, Army, Force Protection, Command, Tactics, Contingency Planning, Security+, Interagency Coordination, Military Liaison, Counterterrorism, National Security
Education
Almeda College and University 2000 — 2004
Bachelor of Science
Florida A&M University 1982 — 1986
Bachelor of Engineering