Press Ganey Associates
Industry: Health care company
DescriptionPress Ganey Associates is a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys. As of January 2017, its Medical Practice Survey was the most widely used outpatient satisfaction survey in the United States. Headquarters: South Bend, Indiana, United States CEO: Joe Greskoviak Number of employees: 1,000 Chief marketing officer: Patricia Cmielewski Chief medical officer: Dr. Thomas H. Lee Subsidiaries: National Database of Nursing Quality Indicators, Parent organization: Press Ganey Holdings, Inc.
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Press Ganey Associates Employees
MindCare Solutions Group, Inc. November 2014 - Present
MindCare Solutions Group, Inc. January 2014 - October 2014
Press Ganey Associates December 2013 - February 2014
Press Ganey Associates August 2013 - December 2013
Press Ganey Associates September 2012 - August 2013
Press Ganey Associates November 2011 - August 2012
Skills
SDLC, Visio, Project Management, Business Analysis, Healthcare Information..., Process Improvement, MS Project, SharePoint, Analytics, Leadership, Requirements Gathering, PMO, Team Building, Salesforce.com, Cross Functional Team..., Project Planning, Management, Requirements Analysis, Enterprise Software, Software Documentation, Agile Methodologies, Project Portfolio..., Integration, Business Intelligence, Program Management, Cross-functional Team..., Vendor Management, Software Project..., Business Process..., Software Implementation, PMP, IT Strategy, IT Management, Telehealth, Mergers & Acquisitions, Product Management
Education
Bethel University, College of Professional Studies 2015 — 2016
Master of Business Administration (MBA), Executive
Belmont University
B.S, Education
Press Ganey Associates October 2004 - Present
Lakeland Regional Health System July 2002 - June 2004
Lakeland Regional Health System October 1996 - June 2002
Lakeland Regional Health System November 1993 - October 1996
Richmond State Hospital November 1990 - November 1993
Skills
Employee Engagement, Physician Engagement, Process Improvement, Leadership Development, Healthcare Management, Data Analysis, Public Speaking, Healthcare Consulting, Quality Improvement..., Management Coaching
Education
Indiana Wesleyan University
Master of Business Administration, Business Administration and Management, General
Central Michigan University
Bachelor of Science, Dietetics
ATI Specialty Alloys and Components August 2015 - Present
Press Ganey Associates December 2013 - July 2015
ASC Signal Corporation May 2013 - October 2013
Telect August 2010 - May 2013
Frontier Airlines April 2007 - August 2010
Family Christian Stores April 2005 - October 2006
Sharper Image August 2003 - April 2005
Target October 2002 - September 2003
BrightCorner March 2002 - October 2002
Rapid5 Networks September 2000 - March 2002
Skills
Purchasing, Process Improvement, Continuous Improvement, Contract Negotiation, Leadership, MRP, Forecasting, Inventory Control, Inventory Management, Customer Service, Team Building, Analysis, Management, Manufacturing, Supply Chain Management, Cross-functional Team..., Procurement, Negotiation, Pricing, Budgets, Business Process..., Project Management, SAP, Sales Management, Microsoft Office, JIT, Kanban, Project Planning, Internal Audit, Transportation, Outlook, Vendor Management, JD Edwards, Oracle, Epicor, EMT, Cpr Certified, Team Leadership, Supervisory Skills, Microsoft Word, Store Management, Microsoft Excel, Sales, Lean Manufacturing, Supply Chain, Quality Assurance, Planning, Retail Management, Six Sigma
Education
Dallas Baptist University 1994 — 1996
Bachelor of arts, Business Administration, 3.4
Community College of Denver 2010 — 2010
certificate, EMT-B, ECG, 3.0
Community College of Denver 2010 — 2010
CERTIFICATION, EMT-B AND ECG
Christ for the Nations Institute 1992 — 1994
Diploma, Theology, 3.4
Valence Health 2014 - Present
Press Ganey Associates 2013 - 2014
Truven Health Analytics (formerly Thomson Reuters) 2008 - 2013
Premera Blue Cross 2002 - 2008
Documentum 2000 - 2001
CIGNA Healthcare 1998 - 2000
Skills
Product Management, Project Management, Cross-functional Team..., Agile Methodologies, Product Launch, Market Analysis, Competitive Analysis, Product Requirements, Healthcare, Vendor Management, Scrum, Business Analysis, Analytics, Program Management, CRM, Product Marketing, Requirements Gathering, Software Development, Agile Project Management, Software Project..., Project Planning, User Experience, Management, Visio, Product Development, Requirements Analysis, SDLC, Strategic Planning, Process Improvement, Business Intelligence, SaaS, Strategy, E-commerce, Mobile Applications, Team Leadership, Market Research, Mobile Devices, Quality Assurance, Solution Architecture, Strategic Partnerships, Pricing, Business Requirements, Enterprise Software
Education
Carnegie Mellon University - Tepper School of Business 1996 — 1998
MBA
University of Washington 1987 — 1991
B.A.
Press Ganey Associates August 2013 - Present
Northwestern Memorial Hospital June 2011 - July 2013
Cummins & Associates, Ltd. July 2007 - June 2011
Skills
Litigation, Legal Research, Corporate Transactional, Corporate Real Estate, Health Law, Legal Writing, Mergers & Acquisitions, Intellectual Property, Civil Litigation, Commercial Litigation, Corporate Law, Licensing, Appeals, Trials, Westlaw, Courts, Contract Negotiation, Mediation
Education
Loyola University Chicago School of Law 2003 — 2006
J.D.
Arizona State University 1999 — 2003
B.A. Psychology, Minor Political Science
Press Ganey Associates January 2013 - Present
Morehead Associates June 2000 - Present
Carolinas HealthCare System 1999 - 2000
Skills
Leadership Development, Healthcare, Process Improvement, Human Capital, Management, Analysis, Research, Organizational..., Public Speaking, Data Analysis, Human Resources, Change Management, Leadership, Program Management, Organizational...
Education
Pfeiffer University 1995 — 1998
MBA/MHA, Business Administration/Healthcare Administration
Catawba College 1981 — 1985
BA, Business Administration
Geoffrey Chenworth Agency November 2010 - Present
Press Ganey Associates February 2002 - October 2010
Skills
Account Management, Customer Service, Sales, Sales Management, Strategic Planning, Insurance, Life Insurance, New Business Development, Public Speaking, Coaching, Employee Benefits, Property & Casualty..., Training, Customer Satisfaction, Commercial Insurance, Cold Calling
Education
Bucknell University 1980 — 1984
BA
Calvert Hall College High School
Press Ganey Associates December 2013 - Present
Press Ganey Associates January 2013 - November 2013
Press Ganey Associates October 2006 - December 2012
Press Ganey Associates June 2005 - October 2006
Healthy Community Initiatives January 2004 - June 2005
Southfield Village May 2001 - January 2004
Skills
Healthcare, Customer Service, Project Management, Marketing, Leadership, Team Building, Public Speaking, Management, Senior Services, Coaching, Recruiting, Policy, Program Management, Sales Operations, Process Improvement, Strategic Planning, Leadership Development
Education
Central Michigan University 1997 — 2001
B.A.A., Family Studies and Gerontology, Cum Laude
Buchanan High School
Catholic Health Services of LI May 2013 - Present
Ambulatory Expert Solutions January 2012 - Present
Nursing Alliance for Quality Care (NAQC) February 2014 - Present
Siemens Healthcare Diagnostics, Inc January 2012 - Present
American Academy of Ambulatory Care Nursing 1990 - Present
College of American Pathologists 2007 - December 2013
National Association of Healthcare Quality November 2010 - April 2013
Press Ganey Associates August 2012 - December 2012
North Shore-LIJ Health System June 2005 - February 2012
AAACN 2006 - 2008
Skills
Policy, Risk Management, Compliance, Nursing, Healthcare Management, Health, Quality Management, Patient Safety, Healthcare Information..., Healthcare, Ambulatory, Healthcare Consulting, Performance Improvement, Leadership, Program Development, Hospitals, HIPAA, Clinical Research, EMR, Revenue Cycle, EHR, Managed Care, Process Improvement, Radiology, Healthcare Industry, Medicaid, Public Health, Practice Management, Critical Care, Medicare, Physician Relations, Medicine, JCAHO, Health Policy, Epic Systems, Informatics, Ambulatory Care, Medical Education, Surgery, Inpatient, Clinical Trials, Internal Medicine, Home Care, Health Education, Meditech, Pediatrics, Medical Terminology, Data Analysis, Oncology, PACS
Education
Case Western Reserve University 2006 — 2009
DNP, Nursing Leadership and Research
LIU Post 1997 — 2000
MPA, Healthcare Administration
Adelphi University 1975 — 1979
Bachelor of Science (BS), Registered Nursing/Registered Nurse, Magna Cum Laude
Sprint May 2015 - Present
HYLA Mobile - Extending the Life Cycle of Mobile Devices February 2014 - May 2015
B. E. Smith May 2010 - September 2011
Press Ganey Associates August 2005 - October 2009
Skills
Project Management, Quality Management, TQM, Cross-functional Team..., Product Management, Telecommunications, Vendor Management, Quality Control, Analysis, Process Improvement, Product Development, Performance Improvement, Healthcare, Hospitals, Business Development, Healthcare Management, Healthcare Information..., Leadership, Customer Service, Quality Assurance, Organizational..., Team Building, Strategic Planning, Change Management, Supplier Quality, Quality Auditing, Quality Improvement
Education
California State University-Dominguez Hills 2011 — 2014
MSQA
The University of Kansas 1999 — 2003
BS
Ascent Health Information Technology 2007 - Present
Symphony Performance Health June 2014 - May 2015
Press Ganey Associates July 2011 - July 2012
LifeWatch 2005 - 2009
ePartners 2002 - 2005
Physion Inc./Integrated Management Solutions - Nashville, TN 1997 - 2002
WorkPlace Wellness Alliance 1995 - 1997
Roche Diagnostics 1982 - 1995
Skills
Healthcare Information..., Healthcare, Cross-functional Team..., EHR, Enterprise Software, EMR, Healthcare Industry, Informatics, Leadership, Hospitals, Start-ups, HIPAA, Strategy, Process Improvement, HL7, Integration, Product Management, Business Analysis, Project Management, Healthcare Consulting, Business Development, Quality Assurance, Strategic Planning, Medical Devices, Management, Team Building, Team Leadership, CRM, Software Project..., Consulting, Contract Negotiation, Business Strategy, Business Intelligence, Software Implementation, ITIL, SDLC, Executive Management, Change Management, ITIL Implementation, Healthcare IT Strategy, Software Development..., Telemedicine, SaaS, Program Management, Information Technology, New Business Development, IT Strategy, Analysis, Vendor Management
Education
Capella University 2010 — 2013
Master of Science (MS), Health Information Technology Management, 4.0
University of Tennessee-Knoxville 1979 — 1982
BS, Anatomy Physiology Clinical Chemistry
David Lipscomb University 1976 — 1979
Bachelor of Science (BS), Pre Medicine
University of Notre Dame - Office of Information Technologies November 2014 - Present
Press Ganey Associates May 2013 - October 2014
Press Ganey Associates October 2012 - December 2013
Press Ganey Associates January 2012 - October 2012
Automatic Data Processing March 2011 - October 2011
Salesforce.com August 2010 - March 2011
AgencyND May 2010 - July 2010
University of Notre Dame Department of Athletics January 2008 - April 2009
University of Notre Dame Department of Athletics - Ticket Office May 2006 - January 2008
Ball State University August 2005 - December 2007
Skills
Salesforce.com, Event Management, Team Leadership, Marketing Communications, Business Process..., Business Analysis, SaaS, CRM, MBA, CRM software, Project Management, Customer Relations, Quality Assurance, Quality Auditing, Account Management, ADP Payroll, Sales Operations, Event Marketing, Survey Administration, Event Execution, Inside Sales, Merchandising, Technical Enablement, Multimedia Project..., Payroll, Email Marketing, Education, Sports Management, Sports Marketing, Project Coordination, Ticket Sales, Collegiate Athletic..., Administration, Football, Operations Management, Event Planning, Customer Service
Education
University of Notre Dame - Mendoza College of Business 2009 — 2010
MBA, Management, Marketing
Ball State University 2004 — 2007
Bachelor's of Science, Sport Administration/Business
Press Ganey Associates January 2013 - Present
Leaders in Healthcare Client Management in the Greater New York City Area 2012 - Present
Northeast Business Group on Health 1997 - Present
WebMD Health Services September 2005 - September 2012
MagnaCare 2003 - 2005
GHI 2002 - 2003
Vytra Health Plans 2001 - 2002
Verizon 1997 - 2001
Verizon 1995 - 1997
Verizon 1981 - 1995
Skills
Managed Care, Health Insurance, Healthcare, Employee Benefits, Strategic Planning, Account Management, HIPAA, Leadership, Healthcare Industry, Healthcare Management, Hospitals, Healthcare Analytics, Insurance, employee engagement, Strategic Consulting, Data Analysis, informed medical..., patient-centered care, patient engagement, Patient Outcomes, Quality Patient Care, Healthcare Information..., EMR, Process Improvement, Performance Improvement, Access, CRM, Employee Engagement, Strategy, Training
Education
Pace University - Lubin School of Business
Executive MBA, Business
SUNY Stony Brook
MSHS, Health Science Administration
Bay State Medical Center
MT(ASCP), Medical Technology
College of Our Lady of the Elms
BS, Medical Technology
Asbury Theological Seminary July 2013 - Present
Press Ganey Associates November 2007 - August 2011
KeyBank October 2006 - November 2007
Skills
Interpersonal Leadership, Organization &..., Office Administration, Higher Education, Teaching, Spiritual Formation, Staff Development
Education
Dillard University 1999 — 2003
Bachelor of Arts (B.A.), Economics and Finance
Asbury Theological Seminary
Master of Arts (M.A.), Spiritual Formation
Bethel College
Master of Ministry
LA Fitness November 2013 - Present
LA Fitness August 2013 - November 2013
Press Ganey Associates November 2012 - August 2013
South Bend Silver Hawks September 2011 - November 2012
South Bend Silver Hawks February 2011 - September 2011
GNC June 2009 - February 2011
Skills
Social Media
Education
Ball State University 2006 — 2010
Bachelor of Science, Sport Administration, Management
Marian High School 2002 — 2006
GetWellNetwork February 2014 - March 2014
Press Ganey Associates March 1997 - September 2012
West Suburban Medical Center December 1993 - February 1997
West Suburban Medical Center June 1993 - December 1993
Skills
Hospitals, Healthcare, CRM, Sales, Process Improvement, Microsoft Excel, Healthcare Information..., Healthcare Consulting, Leadership, Healthcare Management, HIPAA, Healthcare Industry, EHR, Revenue Cycle, EMR, Marketing, Physician Relations, Patient Safety, Performance Improvement
Education
Northeastern University 1991 — 1993
Master of Business Administration (M.B.A.)
State University of New York at Binghamton 1987 — 1991
Bachelor of Arts (B.A.), History
Better World Books August 2014 - Present
ECI May 2013 - August 2014
Press Ganey Associates December 2009 - May 2013
Electronic Commerce Inc. June 2006 - December 2009
Inter-City Baptist Church and School July 2002 - June 2006
Bob Jones University July 2001 - June 2002
Intrepa 2000 - 2001
Skills
SQL, C#, TDD, ASP.NET, Visual Basic, MSTest, SQL Server, .NET, Agile, Scrum, DB2/SQL, Microsoft SQL Server, Agile Methodologies, ITIL, Kanban, SpecFlow, BDD, Test Driven Development, Software Development, Automated Software..., Teaching, Desktop Application..., TFS, LINQ, DB2, Software Quality..., JavaScript, Web Services, Quality Assurance, ASP, T-SQL, C++, Retrospectives, Software Craftsmanship, Pair Programming, Sprint Planning, User Stories, Visual Studio, IIS, Testing, Agile Project Management, Database Design, VB.NET, ASP.NET MVC, XML, Databases, SharePoint, SDLC, Software Project..., Software Design
Education
Bob Jones University 2001 — 2002
MS, Educational Leadership
Indiana University South Bend 1997 — 2001
BS, Computer Science
Press Ganey Associates 2013 - 2014
Learning Care Group 2013 - 2014
University of Toledo 2010 - 2013
Oakwood Healthcare May 2007 - October 2010
Hilton Worldwide 2003 - May 2007
The Ritz-Carlton Hotel Company LLC 2004 - July 2005
Skills
Leadership, Training, Management, Process Improvement, Strategic Planning, Change Management, Coaching, Data Analysis, Healthcare, Organizational..., Leadership Development, Business Strategy, Customer Service, Public Speaking, Cross-functional Team..., Project Planning, Program Management, Team Building, Strategy
Education
Central Michigan University 2008 — 2010
MSA, Health Services Administration
Dallas Baptist University 1997 — 2000
BAS, Interdisciplinary Studies
Ball State University August 2014 - Present
Lincoln Financial Group May 2015 - July 2015
Press Ganey Associates August 2013 - July 2014
Saint Mary's College - Notre Dame, IN August 2011 - May 2014
Saint Mary's College - Notre Dame, IN August 2011 - May 2014
Family Video November 2011 - April 2014
Dairy Queen April 2007 - 2012
Skills
PowerPoint, Research, Microsoft Word, Public Speaking, Microsoft Office, Microsoft Excel, Teamwork, Time Management, Facebook, Customer Service, Market Research, SPSS
Education
Ball State University 2014 — 2016
Master's Degree, Actuarial Science
Saint Mary's College 2010 — 2014
Bachelor of Arts (B.A.), Mathematics and Sociology
Physicians Interactive November 2014 - Present
HealthEdge February 2013 - October 2014
Press Ganey Associates July 2009 - January 2013
Deloitte September 2007 - July 2009
Deloitte September 2004 - September 2007
Deloitte September 2001 - August 2004
Qwest Communications January 1997 - September 2001
Brown Brothers Harriman May 1996 - January 1997
Skills
Scrum, SDLC, IT Strategy, Enterprise Architecture, Software Development, Leadership, Agile Methodologies, Business Analysis, SOA, Microsoft SQL Server, Software Project..., Management, Integration, Program Management, Business Process, Enterprise Software
Education
New Jersey Institute of Technology 1998 — 2000
MS, Information Systems
Clark University 1993 — 1996
BA, Math & Computer Science
United World College of the Atlantic - Wales, UK 1990 — 1992
IB
Press Ganey January 2015 - Present
Gordon Food Service April 2014 - December 2014
Exelon Development May 2013 - April 2014
Gordon Food Service May 2013 - October 2013
Press Ganey Associates November 2012 - May 2013
Press Ganey Associates October 2011 - October 2012
David Hoppe February 2002 - October 2011
Tech Power Solutions 2001 - 2002
Kore/HiCom 1997 - 2000
Skills
VPN, Embedded Systems, Software Development, Linux, Windows, Perl, Agile Methodologies, JavaScript, C#, C++, TDD, Amateur Radio Operator, Test Driven Development, SQL, Databases, jMeter, SoapUI, Node.js, C, Virtualization, Scrum, Networking
Education
Grand Valley State University 1997 — 1998
n/a, Computer Science
Davenport University 1996 — 1997
n/a, Information Systems
Press Ganey Associates August 2012 - Present
Wells Fargo Bank NA January 2011 - August 2012
Menards June 2010 - January 2011
Skills
Customer Service, Leadership, Microsoft Excel, Microsoft Office, Project Management, Marketing, Communication, Team Building, Human Resources, Sales, Microsoft Word, PowerPoint, Public Relations, Recruiting, Employee Training, Volunteering, Community Outreach, Volunteer Management, HCAHPS, Customer Satisfaction, Teamwork, Coaching, Account Management, Time Management, Social Media, Public Speaking, Nonprofits, Team Leadership, Mentoring, Customer Retention, Social Media Marketing, Relationship Building, Problem Solving
Education
Bethel College 2004 — 2009
Bachelor of Business Administration (BBA), Marketing and Human Resource Management
EMHS 2000 — 2004
Core 40
Press Ganey Associates May 2008 - Present
Skills
Account Management, Sales, Cold Calling, Sales Process, Selling, Sales Presentations, Direct Sales, Sales Operations, B2B, CRM, Business Development, New Business Development, Solution Selling, Customer Retention, Lead Generation, Salesforce.com
Education
Ball State University - College of Business 2003 — 2007
Bachelor of Science, Marketing and Sales
John's Island Property Owners Association 2009 - Present
Innovation HR 1998 - 2009
Press Ganey Associates 1995 - 1998
Skills
Accounting, Nonprofits, Human Resources, Financial Analysis, Budgets, Finance, Start-ups, Financial Statements, Strategic Planning, Payroll, Financial Reporting, Team Building
Education
Bethel College
Bachelor of Arts, Accounting
Indiana Wesleyan University
Master of Business Administration
B. E. Smith August 2015 - Present
B. E. Smith January 2015 - May 2015
B. E. Smith January 2014 - December 2014
B. E. Smith October 2013 - January 2014
Press Ganey Associates May 2012 - September 2013
QHR 2012 - 2012
American Healthcare Solutions October 2009 - December 2011
Fort Washington Medical Center May 2011 - June 2011
Saint Peter’s Healthcare System March 2010 - September 2010
Doctors Community Hospital July 2009 - March 2010
Skills
Hospitals, Healthcare, Nursing, EMR, Patient Safety, Inpatient, Leadership, Healthcare Management, Strategic Planning, Program Management, Change Management, Performance Improvement, EHR, Management, Healthcare Consulting, Quality Improvement, Risk Management, JCAHO, Meditech, Team Building, Healthcare Information..., Nursing Education, PACS, Informatics, Medicare, Home Care, Physician Relations, Acute Care, CPOE
Education
University of Maryland School of Nursing 2007 — 2009
Post Masters Certificate, Nursing and Health Professions Education
University of Pennsylvania - The Wharton School
Nurse Executive Fellow Program
University of Maryland University College
Master, General Administration
University of Virginia
Bachelor of Science, Nursing
Johns Hopkins School of Nursing 1970 — 1973
Diploma, Nursing
Dulaney High School 1967 — 1970
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Time Warner Cable Business Class August 2015 - Present
Dynacast International October 2014 - July 2015
PeraHealth, Inc. June 2014 - September 2014
Press Ganey Associates August 2008 - June 2014
Home Depot March 2004 - September 2008
Architectural Products of Virginia August 2007 - August 2008
Skills
Outlook, Customer Service, Marketing, Budgets, Recruiting, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Sales, Process Scheduler, Human Resources, Salesforce.com, Marketing Communications, Healthcare, Social Media Marketing, Social Media, Marketing Strategy, Event Management, Event Planning, Email Marketing, Management, Project Management, Training
Education
Gonzaga University 2013 — 2016
Master’s Degree, Communication and Leadership, 3.85
University of Phoenix 2009 — 2011
Bachelor’s Degree, Marketing, 3.72
Christopher Newport University 2003 — 2007
Business
Express Professionals Fl. February 2014 - Present
Express Employment Professionals Fl. December 2013 - Present
Morrison January 2012 - Present
Logan Industries May 2004 - November 2007
Press Ganey Associates April 2000 - March 2004
Skills
PowerPoint, Photoshop, Social Media, Public Speaking, C++, Java, HTML, C, Microsoft Word, Microsoft Excel, Data Entry, Access, Outlook, Customer Service, Microsoft Office, Teamwork
Education
Saint petersburg Fl 2013 — 2015
Associate of Science (AS), Paralegal Studies CurrentlyEnrolled
Brown Mackie College-Indianapolis 2000 — 2002
Associate of Science (AS), Accounting
Ventech Solutions November 2013 - Present
MSSQLTips.com 2010 - 2015
Sallie Mae April 2013 - November 2013
Southern Graphic Systems February 2013 - March 2013
Press Ganey Associates August 2012 - February 2013
MarketGrader.com July 2012 - August 2012
Press Ganey Associates October 2011 - July 2012
Deyta July 2011 - October 2011
Bruce Power April 2007 - August 2010
Computer Assistance for Business, Inc. August 1991 - April 2007
Skills
SQL Server, T-SQL, SAS/SQL, Stored Procedures, SSIS, SAS, Excel, Triggers, Database Design, Data Modeling, Access, Database Administration, user-defined functions, User Defined Functions, Microsoft SQL Server, VB.NET, Software Development, Databases, SQL, Business Intelligence, XML, Programming, Visual Studio, Visual Basic, Integration, ASP.NET, VBA, ETL, Performance Tuning, Microsoft Excel, SAS programming, Data Warehousing, Database Triggers, Data Analysis, Cognos, SQL Tuning, Testing, Analysis Services, SSRS, Data Warehouse..., SDLC, Data Integration
Education
Arizona State University 1966 — 1969
Ph.D., Psychology
New York University 1962 — 1966
B.A., Psychology
Press Ganey Associates September 2013 - Present
Prudential Financial April 2013 - August 2013
Prudential Financial October 2012 - March 2013
Press Ganey Associates April 2011 - July 2012
Press Ganey Associates April 2011 - June 2011
Press Ganey Associates May 2008 - March 2011
Ortho-X November 2006 - June 2010
MIDSUMMER EVE November 2002 - December 2005
MARCH OF DIMES BIRTH DEFECTS FOUNDATION November 1999 - June 2002
MARCH OF DIMES BIRTH DEFECTS FOUNDATION January 1999 - May 1999
Skills
Customer Service, Data Analysis, Microsoft Word, Fundraising, CRM, Healthcare, Customer Satisfaction, Time Management, Outlook, Client Relationship..., Problem Solving, Dependable Team Player, Close Attention to..., Microsoft CRM, Microsoft Excel, Licensed Life & Health..., Series 6, Series 63, Project Planning, Start-ups, Strategy, Team Building, Strategic Planning, Management, Cross-functional Team..., Leadership
Education
Indiana Wesleyan University 2006 — 2008
BS, Management
California State University-Sacramento
Diablo Valley College
Kforce Inc September 2014 - Present
US Navy (Reserve) August 2009 - Present
rFactr April 2014 - September 2014
Press Ganey Associates January 2013 - April 2014
Morehead Associates, Inc July 2009 - December 2012
US Navy (Active) August 2004 - August 2009
Skills
Project Management, Business Process..., Business Analysis, Operations Management, Change Management, Strategic Planning, Process Improvement, Program Management, Leadership Development, Organizational..., Team Building, Microsoft Office, Customer Service, Financial Reporting, CRM, Organizational..., Training, Human Resources, Tactical Operations, Due Diligence, Recruiting, Accounting, Department Budgeting, Budget Process, Business Process..., Acquisition Integration, Solution Implementation, Salesforce.com, Management, Consultative Approach, Organizational..., Team Leadership, Benefits Administration, Tactical Solutions, Corporate Communications, Business Acumen, Logistics, Integration, Leadership, Budgets, Software Documentation, Strategy, Policy, Military, Business Process, Financial Analysis, Sales Finance, Budget Forecasts, Quality Assurance, Executive Management
Education
Capella University 2006 — 2009
MBA, Business Administration
State University of New York College at Brockport 1999 — 2004
Business, Administration
Central Piedmont Community College
Business Analysis Plus Certification, Business Analysis
Texas Health Resources January 2013 - Present
Press Ganey Associates February 2012 - January 2013
Press Ganey Associates December 2007 - February 2012
Memorial Hospital & Health System 2004 - 2007
Arizona State University 2002 - 2004
University of Notre Dame 2001 - 2002
Indianapolis Colts 2000 - 2000
Skills
Fundraising, Public Speaking, Healthcare, Event Planning, Strategic Planning, Marketing, Marketing Communications, Public Relations, Relationship Management, Brand Management, Written Communication, Customer Service, Customer Satisfaction, Sales, Change Management, Process Improvement, Lean Thinking, Quality Patient Care, Management, Healthcare Management, Team Leadership, Data Analysis, Time Management, Healthcare Consulting, Strategy, Coaching, Team Building, Healthcare Information..., Business Development, Cross-functional Team..., Leadership, Leadership Development, Performance Improvement
Education
Arizona State University, W. P. Carey School of Business 2002 — 2004
MBA
University of Notre Dame - Mendoza College of Business 1997 — 2001
BBA, Marketing
Press Ganey March 2014 - Present
Press Ganey Associates September 2012 - March 2014
Jefferies & Company July 2010 - August 2012
Genuine Interactive January 2010 - May 2010
BostonSchneider Associates September 2009 - December 2009
Henrys Grocer May 2007 - August 2009
Affiliated Managers Group March 2009 - June 2009
The Landing at Seven Central April 2005 - August 2007
Mullen Advertising Agency March 2006 - June 2006
The State House May 2005 - August 2005
Skills
Mergers & Acquisitions, Marketing Strategy, Trade Shows, Microsoft Office, Excel, PowerPoint, Outlook, Factiva, Word, Conference Production, Microsoft Word, Microsoft Excel, Marketing Communications, Public Relations, Competitive Analysis
Education
Boston College 2006 — 2010
BA, Communications
University of New South Wales 2009 — 2009
BS
Pingree 2002 — 2006
Press Ganey Associates September 2013 - Present
Press Ganey Associates July 2013 - September 2013
Press Ganey Associates August 2012 - July 2013
Press Ganey Associates November 2009 - July 2012
PatientImpact LLC November 2004 - December 2009
3d Health Inc. July 2002 - November 2004
Tiber Group 2000 - 2002
American Hospital Association 1997 - 2000
Sachs Group 1990 - 1996
Dun & Bradstreet Plan Services 1988 - 1990
Skills
Healthcare, Healthcare Information..., Healthcare Consulting, Strategic Planning, Hospitals, Healthcare Management, Healthcare Industry, Business Development, Revenue Cycle, Start-ups, Process Improvement, Strategic Partnerships, Business Strategy, Leadership, Cross-functional Team..., Management Consulting, Performance Improvement, Strategy, Management, Team Building, Contract Negotiation, Executive Management, Marketing Strategy, EHR, Data Analysis, Market Research, Physicians, Product Development, Account Management, Physician Relations, Clinical Research, Informatics, Quality Improvement, Program Management, Consulting, Managed Care, Health Policy, Health Care Reform, HIPAA, EMR, Competitive Analysis, Medicare, Medicaid, Medical Devices, Patient Safety, Compliance
Education
Northwestern University - Kellogg School of Management
MBA, Health Industry Management
Brown University 1984 — 1988
BA, International Relations
Cigna-HealthSpring August 2014 - Present
Symphony Performance Health (SP-H) March 2014 - August 2014
HealthSpring March 2012 - December 2013
Press Ganey Associates April 2010 - September 2012
WCI Communities December 2005 - April 2010
Collier County Sheriff's Office April 2004 - December 2005
Skills
SSRS, SSIS, SharePoint, Business Analysis, ETL, Data Warehousing, Project Management, Performance Tuning, Replication, System Administration, Analysis Services, Software Installation, Change Control, T-SQL, SQL, Database Design, Microsoft SQL Server, Business Intelligence, Disaster Recovery, Database Administration
Education
Jacksonville State University 2001 — 2003
BS, Computer Science Information Systems
Auburn University 1995 — 1999
BA, History
Oliver Wyman July 2014 - Present
Northwestern Mutual May 2012 - August 2012
Henley Enterprises May 2011 - August 2011
Press Ganey Associates January 2010 - April 2010
Skills
Microsoft Office, Financial Analysis, Microsoft Excel
Education
The University of Texas at Austin - The Red McCombs School of Business 2011 — 2014
BBA, Finance
Copenhagen Business School 2013 — 2013
International Summer University Program
Bentley University 2009 — 2011
BS Candidate, Economics & Finance
Healthfirst May 2015 - Present
Healthfirst January 2014 - May 2015
Press Ganey Associates February 2013 - January 2014
New York City Department of Health and Mental Hygiene April 2011 - January 2013
New York City Department of Health and Mental Hygiene October 2009 - April 2011
New York City Department of Health and Mental Hygiene April 2009 - October 2009
Southside Family Nurturing Center September 2007 - September 2008
Children's Dental Services January 2007 - September 2007
Weill Cornell Medical College September 2005 - September 2006
Skills
EHR, Quality Improvement, Practice Transformation, PCMH, BTE, Meaningful Use, Quality Measures, Public Health, Healthcare Management, Community Outreach, Healthcare Information..., Medicaid, Medicare, Data Analysis, Epic Systems, EMR, Disease Management, HIPAA, Healthcare, Hospitals, Informatics, Management, Program Evaluation, Project Management, Software Documentation
Education
Amherst College 2001 — 2005
BA, Psychology
University of Minnesota, St. Paul, MN
MSW (30 credits completed), Social Work
Press Ganey August 2015 - Present
Press Ganey Associates December 2011 - Present
Georgia State University August 1993 - January 2013
Reilly Leadership Solutions February 1995 - December 2011
Federal Home Loan Bank of Atlanta June 2010 - July 2011
Turknett Leadership Group 1996 - June 2010
Clemson University 1989 - 1992
Skills
Organizational..., Leadership Development, Executive Coaching, Leadership, Strategy, Executive Management, Employee Engagement, Management, Training, Talent Management, Change Management, Proposal Writing, Business Strategy, Strategic Planning, Program Management, Coaching, Human Capital, Organizational..., Workshop Facilitation, Thought Leadership, Analytics, Consulting, Data Analysis, Employee Relations, Entrepreneurship, Staff Development, Fundraising, Instructional Design, Public Speaking, Predictive Analytics, Predictive Modeling, Statistical Modeling, Management Consulting, Recruiting, Performance Improvement, Physician Alignment, Physician Relations, Data Governance, Organizational Design, Marketing, Informatics, Product Development, 360 Feedback, Nonprofits, Quantitative Research, ANCC Magnet Designation, Patient Experience, Organization Culture, Haelthcare Analytics, Sentiment Analysis
Education
University of South Carolina-Columbia 1995 — 1995
Post Doc International Business
Bowling Green State University 1985 — 1989
MS & Ph.D., Industrial Psychology
Texas A&M University 1981 — 1985
BA, Psychology, Management
Press Ganey Associates December 2012 - Present
Morehead Associates 2009 - December 2012
Morehead Associates 2007 - 2009
Morehead Associates November 2000 - 2007
Efficiency Engineers April 1997 - April 2000
Eastman Chemical Company February 1992 - February 1997
Skills
Organizational..., Organizational Design, Change Management, Data Analysis, Program Management, Talent Management, Strategic Planning, Statistics, Project Management, Strategy, Leadership, Operations Management, Performance Management, Cross-functional Team..., Process Improvement
Education
Clemson University 1987 — 1991
Bachelor of Science, Industrial Engineering
Boone High School
Press Ganey Associates January 2013 - Present
Morehead Associates October 1997 - December 2012
Southern Company January 1994 - October 1997
Andersen Consulting 1992 - 1994
Skills
Organizational..., Employee Engagement, Human Capital, Leadership Development, Organizational..., Organizational Design, Change Management, Executive Coaching, Talent Management, 360 Feedback
Education
Clemson University - College of Business and Behavioral Science 1986 — 1992
BS, MS
Press Ganey Associates March 2012 - July 2015
Wolters Kluwer Health Clinical Solutions January 2011 - March 2012
Xerox January 1993 - December 2011
McKesson Corporation December 1995 - March 2010
Skills
Business Development, Solution Selling, Healthcare, Account Management, Program Management, Strategy, Leadership, CRM, Strategic Partnerships, Healthcare Information...
Education
Arizona State University
Bachelor of Arts, Education
Arizona State University
Bachelor of Arts (B.A.), Education
Hewlett-Packard May 2014 - Present
Press Ganey Associates January 2013 - May 2014
Press Ganey Associates July 2012 - January 2013
Maxim Healthcare Services September 2011 - July 2012
Smith & Nephew September 2009 - September 2011
Smith & Nephew August 2009 - April 2011
T-Mobile March 2009 - August 2009
T-Mobile USA July 2008 - March 2009
T-Mobile June 2007 - June 2008
equal-plus Consulting February 2007 - May 2007
Skills
SharePoint, Process Engineering, Enterprise Portals, Business Intelligence, Business Analysis, Portals, Enterprise Architecture, Software Project..., Knowledge Management, SDLC, Business Process, Enterprise Content..., ITIL, Agile, Requirements Analysis, Document Management, Web Content Management, Program Management, Information Architecture, IT Strategy, IT Governance, IT Management, Solution Architecture, Content Management, Change Management, Consultancy, Process Improvement, SOA, Business Management, Business Process..., Microsoft CRM, Healthcare Information..., Healthcare, Collaboration, Agile Methodologies, Scrum, PMO set-up, Telepresence, IPT, Unified, Analytics, Management, Salesforce.com, Microsoft Dynamics ERP, Leadership, Strategy, Governance, Cross-functional Team..., PMO, Consulting
Education
Cleveland State University
Gilmour Academy
University of Utah
Plumtree Certified
Plumtree Certified
SAP EP Certified
SAP EP
Press Ganey Associates March 2010 - Present
RHB Global September 2008 - April 2009
RHB Global June 2007 - September 2008
Skills
Healthcare Information..., Healthcare, Process Improvement
Education
Ball State University
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Siegelvision July 2015 - Present
Dartmouth Sustainability Office September 2014 - June 2015
Press Ganey Associates June 2014 - August 2014
Vertical Harvest of Jackson Hole January 2013 - March 2013
Skills
Project Management, Healthcare, Data Analysis, PowerPoint, Microsoft Excel, Marketing, Editing, Survey Design, Qualitative Research, Analytics
Education
Dartmouth College 2011 — 2015
Bachelor of Arts (BA), Anthropology and Environmental Studies
Press Ganey Associates April 2013 - Present
Highland Hospital of Rochester February 2006 - April 2013
Eastman Kodak December 2004 - February 2006
Eastman Kodak 2000 - 2004
Eastman Kodak 1996 - 2000
Skills
Process Improvement, Six Sigma, Leadership, Product Development, Continuous Improvement, Team Building, Strategic Planning, Project Management, Change Management, Team Leadership, Leadership Development, Program Management, Operations Management, Cross-functional Team..., Training, Manufacturing, Management, Sales Management, Inventory Management, Microsoft Word, Customer Service, Strategy, Employee Relations, Microsoft Excel, PowerPoint, Lean Manufacturing, Organizational..., Healthcare, Performance Management, Research, Healthcare Management, Operational Excellence, Hospitals, Nonprofits, Coaching, Budgets, Performance Improvement, Business Process..., Market Research, Business Strategy, Public Speaking
Education
Roberts Wesleyan College 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Organizational Management
Cornell University - S.C. Johnson Graduate School of Management 2011 — 2011
Academy for Healthcare Leadership Advancement Certificate
City University of New York City College
Chemical Technology/Technician
Rochester Institute of Technology
Chemistry
Holy Site Tours ( www.holysitetours.com ) January 2013 - Present
Quality Focus Resources LLC January 1996 - Present
Honeymooner's Review Guide 2005 - Present
LuvTrip.com 2011 - Present
QFR Specialty Travel July 2012 - Present
Press Ganey Associates September 1992 - March 1996
Spinal Cord Injury Hospital, VA Long Beach, CA 1989 - 1992
Skills
Cruises, Online Advertising, Marketing Strategy, Vacation, Entrepreneurship, Honeymoons, Leisure Travel, Travel Management, Tourism, Leisure, Incentive Travel, Business Strategy, Destination Weddings, Destination Vacation..., Spiritual/Religious..., Alternative Medicine, Herbal Medicine, Import/Export Operations
Education
Auburn University 1997 — 1998
M.Ed., Healthcare
Trinity University 1989 — 1990
Master's Degree in Healthcare Administration, Medical and Healthcare, Graduated with Honors
University of Arizona 1966 — 1970
Bachelor of Science (BS), Social Psychology
Lyons Township High School 1962 — 1966
HS, College Preparation
University of Maryland Medical Center August 2015 - Present
Certified Carpet Care LLC June 2008 - Present
University Of Maryland Medical System April 2013 - August 2015
Press Ganey Associates 2012 - 2013
MedStar Health February 2012 - October 2012
MedStar Health January 2012 - September 2012
J.B.A Chevrolet January 2006 - May 2012
University Of Maryland Medical System October 2010 - April 2012
University Of Maryland Medical System (Baltimore-Washington Medical Center) 2011 - 2012
JBA Chevrolet 2006 - 2012
Skills
I have experience with..., new PC that mirrors..., local printers and..., Closing tickets in a..., tasks. I’ve been..., and an open minded..., Software: Windows XP& 7..., Microsoft Office..., McKesson, RDP, Azyxxi,..., Management, Software Installation, Access, Training, Technical Support, Troubleshooting, Hardware, Sales, Networking, Windows, Cisco Technologies, System Administration, Software Documentation, Windows XP, Windows 7, Project Management, Customer Service, Active Directory
Education
The Community College of Baltimore County 2014 — 2014
CCNA, Computer Systems Networking and Telecommunications
The Community College of Baltimore County 2014 — 2014
CCNA, Computer Systems Networking and Telecommunications
Anne Arundel Community College 2010 — 2013
A+ Certification, Computer and Information Sciences and Support Services
Anne Arundel Community College 2004 — 2006
Computer Science
Northeast Senior High School 1999 — 2003
Anne Arundel Community College
Business Management
Allscripts September 2014 - Present
Covidien January 2013 - December 2013
Independent Consulting July 2012 - December 2012
Press Ganey Associates January 2010 - June 2012
ProVation Medical October 2008 - January 2010
Misys Healthcare Systems July 1995 - October 2008
Skills
Solution Selling, Strategic Partnerships, Account Management, Sales Management, Selling, New Account Generation, Miller-Heiman Strategic..., SaaS, Sales Operations, Health Information..., Healthcare, Management, New Business Development, Sales, EMR, Business Development, Marketing Strategy, Integration, Healthcare Information..., Healthcare Analytics
Education
Wake Forest University School of Law 1987 — 1990
JD, Law
Albion College 1983 — 1987
BA, Economics and Management
Press Ganey Associates June 2011 - Present
Skills
Healthcare
Education
Midwestern University 2006 — 2010
D.O., Medicine
Benedictine University 2001 — 2005
Bachelor's Degree, Health Services/Allied Health/Health Sciences, General, Spanish
Press Ganey Associates July 2014 - Present
Press Ganey Associates May 2011 - Present
New York Presbyterian Hospital November 2008 - February 2011
Long Island Jewish Hospital 2004 - 2008
University of Chicago Hospitals 2001 - 2003
Neighborhood Health Plan 1999 - 2001
Arthur Andersen 1996 - 1997
University of Chicago Hospitals 1992 - 1995
Skills
Healthcare, Hospitals, Healthcare Management, Business Process..., Healthcare Information..., Nursing, Organizational..., Quality Management, Clinical Research, Process Improvement, Healthcare Consulting, Leadership, EMR, Patient Safety, Critical Care, Quality Improvement, Performance Improvement, Physician Relations, Revenue Cycle, EHR, Project Management, Radiology, Data Analysis, Team Building, Informatics, HIPAA, Inpatient, Acute Care
Education
Boston University 1997 — 1999
MPH, Public Health - Health Services
Texas Woman's University 1982 — 1984
MOT, Occupational Therapy
Iowa State University 1978 — 1982
B.S., Communicative Disorders
Humboldt High School
Press Ganey December 2013 - Present
Press Ganey Associates July 2010 - Present
Wells Fargo Home Mortgage July 2009 - July 2010
Equifirst July 2008 - July 2009
Prime Solutions April 2007 - July 2008
Skills
Real Estate, Project Management, Sales, Management, Finance, Financial Analysis, Mortgage Lending, Leadership, Loans, Analysis, Business Development, Strategic Planning, Banking, Risk Management, Process Improvement
Education
College of Charleston 1997 — 2002
B.S., Business Administration
Charlotte Latin School 1989 — 1997
Sutter Health May 2014 - Present
Kaiser Permanente April 2012 - April 2014
Kaiser Permanente August 2010 - May 2012
GAHE April 2010 - August 2010
Gwinnett Medical Center September 2006 - August 2010
Press Ganey Associates June 2005 - September 2006
Press Ganey Associates 2005 - 2006
Positive Image Prosthetics and Orthotics June 2004 - December 2004
Skills
Performance Improvement, Data Analysis, Cross-functional Team..., Public Speaking, Event Planning, Data Mining, Healthcare, Healthcare Management, Program Management, Strategic Planning, Leadership, Change Management, Customer Service, Team Building, Hospitals, Healthcare Consulting, Business Strategy, Management, Patient Advocacy, Quality Improvement, Acute Care, Healthcare Industry, Coaching, Employee Training, Consulting, Program Development, Team Leadership, Health Policy, Analysis, Medicaid, Process Improvement, Training, Physician Relations, Strategy
Education
Argosy University 2009 — 2013
DBA, Business Administration
Armstrong Atlantic State University 2003 — 2005
MHSA, Health Services Administration
Florida Agricultural and Mechanical University 1997 — 2001
B.S., Biology, minor in Chemistry
Trillium Staffing Solutions April 2011 - Present
Press Ganey Associates August 2010 - April 2011
US Census Bureau March 2009 - August 2010
Citibank 2008 - 2009
Schafer Gear Works, Inc July 2002 - November 2006
Michiana SHRM 2004 - 2006
NIWIB 2003 - 2006
Blacksmith Dist 1998 - 1999
Crowe Chizek 1997 - 1998
Fiserv (sub. MortgageServ) 1995 - 1997
Skills
Recruiting, Human Resources, Hiring, Employee Relations, Customer Service, Personnel Management, College Recruiting, Temporary Placement, Payroll, Team Building, Onboarding, Interviews, New Hire Orientations, Applicant Tracking..., Performance Appraisal, Microsoft Office, Talent Acquisition, Resume Writing, Benefits Administration, Talent Management, Coaching, Deferred Compensation, Employee Benefits, Staffing Services, Training, FMLA, Performance Management, Job Descriptions, Temporary Staffing, HRIS, Employee Training, Sourcing, Cold Calling, Time Management, Technical Recruiting, Attention To Detail, Customer Relations, Problem Solving, Organizing, Interviewing, Account Management
Education
Bethel College 1994 — 1997
BS, Organizational Management, 3.57
Naperville Central 1984 — 1988
Mighty in the Midwest June 2015 - Present
Mighty in the Midwest May 2014 - August 2014
Core3 Solutions May 2013 - August 2013
Press Ganey Associates December 2012 - January 2013
LUXE Design Group May 2012 - August 2012
Cass Street Shoppe January 2009 - January 2011
The Rock Yearbook Staff September 2006 - May 2010
Journal Era May 2009 - August 2009
Skills
Typography, Adobe Creative Suite, Illustrator, InDesign, Photoshop, Dreamweaver, CSS, After Effects, Flash, Flash Animation, Web Design, Print, Digital Photography, Mac, Logo Design, Layout, Advertising, Graphic Design
Education
Central Michigan University 2010 — 2015
Bachelor of Fine Arts (B.F.A.), Graphic Design, 3.96
Berrien Springs High School 2007 — 2010
4.0
Press Ganey Associates March 2013 - Present
Professional Search Group, Inc. March 2013 - February 2014
SplendTek Inc February 2009 - February 2013
Skills
User Acceptance Testing, Software Quality..., Testing, Regression Testing, Microsoft SQL Server, SQL, Rally, SDLC, Integration Testing, Quality Center, System Testing, Test Strategy, Quality Assurance, Functional Testing, Agile Testing, TFS, QTP, ASP.NET, Visual Studio, Web Testing, DB2, Rational Test Manager, LoadRunner, RequisitePro, ALM, Visual Basic, JSP, PHP, Internet, Intranet, Client Server..., Specflow, Github, Microsoft CRM, Salesforce.com, Microsoft Dynamics AX, SharePoint, MongoDB
Education
Lansing Community College 2007 — 2007
Computer Programming, Computer Software Engineering
Osmania University 1996 — 1998
Master's degree in Accounting, Accounting and Finance
Nagarjuna University 1992 — 1995
Bachelor of Commerce (B.Com.), Accounting and Finance
Press Ganey Associates September 2011 - Present
Press Ganey Associates January 2010 - September 2011
Press Ganey Associates January 2004 - September 2010
Press Ganey Associates January 1997 - August 2004
Press Ganey Associates January 1996 - August 1997
Skills
Active Directory, Crystal Reports, Databases, Business Analysis, Disaster Recovery, EHR, EMR, HIPAA, Healthcare, Healthcare Information..., IIS, Microsoft SQL Server, Process Improvement, SDLC, SQL, SSRS, SharePoint, Software Documentation, Troubleshooting, Visio, Windows Server, Access, Integration, Software Implementation, Healthcare Management, Data Analysis, Leadership
Education
Bethel College 2014 — 2016
Ivy Tech Community College-Northcentral
AAS Business Management
Williamson employment Services July 2012 - March 2014
Press Ganey Associates January 2012 - June 2012
hhgregg August 2011 - January 2012
KGP Logistics June 2009 - April 2010
Skills
Customer Service, Recruiting, Human Resources, Employee Relations, Microsoft Office, Outlook, Account Management, Sales, Microsoft Excel, PowerPoint, Interviews, Microsoft Word, Onboarding, Applicant Tracking..., Accounting, Payroll, Temporary Placement, Healthcare, Retail, Employee Benefits, Staffing Services, Resume Writing, Temporary Staffing, Training, College Recruiting, Job Fairs, New Hire Orientations, Leadership, Talent Acquisition, Internet Recruiting
Education
Brown Mackie College-South Bend 2010 — 2012
Associate of Science (A.S.), Accounting
Buchanan High School 1997 — 2001
Central Transport October 2014 - Present
Gurley Leep July 2014 - October 2014
AssuraMed December 2007 - February 2014
UPS May 1999 - October 2011
Press Ganey Associates September 2003 - June 2006
Skills
Warehousing, Transportation, Distribution Center..., Inventory Control, Transportation..., Microsoft Excel, PowerPoint, Management, Microsoft Office, Logistics, Shipping, Freight, Sales, Customer Service, Operations Management, Team Building, Inventory Management, Logistics Management, Warehouse Management, LTL
Education
Bethel College 2002 — 2004
Bachelor's degree, Organizational Management
Ball State University 1995 — 1998
Business/Managerial Economics
Bethel College
Bachelor's degree, Non-Profit/Public/Organizational Management
Press Ganey Associates May 2014 - Present
Marriott International July 2012 - July 2014
RE/MAX 100 realty December 2013 - February 2014
Northwestern Mutual May 2013 - December 2013
Skills
Financial Risk..., Wealth Accumulation..., Wealth Preservation..., Financial Analysis, Investments, Retirement Planning, Life Insurance, Strategic Financial..., Financial Advisory, Investment Strategies, Disability Insurance, Securities, Finance, Fixed Annuities, Asset Allocation, Wealth Management, Public Speaking, Team Building, Marketing, Leadership, Strategic Planning, Customer Service, Management, Sales, Process Improvement, Data Analysis
Education
Cornell University 2012 — 2013
Master's Certification, Hospitality Administration/Management, 4.0
Indiana University South Bend 2012 — 2013
Bachelor's of Science, Liberal Arts and Sciences, General Studies and Humanities, 3.7
Indiana University Bloomington 2005 — 2008
Bachelor's of Science, Biology/Biological Sciences, General, 3.7
Press Ganey January 2015 - Present
Press Ganey August 2014 - January 2015
Press Ganey Associates July 2006 - August 2014
St. Joseph County Prosecutor's Office March 2005 - July 2006
Skills
Hospitals, Healthcare, Process Improvement, Healthcare Consulting, Healthcare Information..., Data Analysis, Account Management, Healthcare Management, HIPAA, CRM, Strategy, Healthcare Industry, EHR, Physician Relations, Business Development, Strategic Planning, Change Management, Salesforce.com, Performance Improvement, EMR, Software Documentation, Consulting, Business Analysis, Customer Service, Team Building, Project Management, Cross-functional Team..., SharePoint, Leadership, Management
Education
Ball State University 2001 — 2005
Bachelor of Applied Science (BASc), Criminal Justice and Criminology
Lawrence North
Dex Media May 2015 - Present
Dex Media, Inc. April 2014 - June 2015
Press Ganey Associates November 2012 - March 2014
Net.Orange, Inc. May 2008 - October 2012
Skywire Software August 2006 - May 2008
Citigroup, Inc. June 1996 - July 2005
Skills
Business Intelligence, Business Analysis, SDLC, Project Management, Vendor Management, Program Management, Software Project..., Project Planning, Management, Process Improvement, Requirements Analysis, Integration, Cross-functional Team..., Change Management, Business Process..., Product Management, Business Process, IT Strategy, Enterprise Software, Cloud Computing, Strategy, IT Management, SaaS, PMO, Leadership, CRM, Enterprise Architecture
Education
Dallas Baptist University
BS, Management
The University of Texas at Dallas
Master's Degree, Information Technology and Management
Press Ganey January 2012 - Present
Press Ganey Associates October 2001 - January 2012
Honeywell Process Solutions January 2001 - September 2001
National Standard June 1995 - November 2000
Skills
Hospitals, Healthcare, Healthcare Information..., Microsoft Office, EMR, Contracts Administrators, Legal Documents, Legal Writing, EHR, Process Improvement, Data Analysis, Software Documentation, HIPAA, HL7
Education
Bethel College 2006 — 2008
BS, Business Management
Ivy Tech Community College 2002 — 2004
AAS, Computer Information Systems
Press Ganey Associates April 2001 - Present
Indiana University South Bend, Continuing Education April 2001 - May 2001
Associates Corporation of North America February 1994 - January 2001
Skills
Quality Control, SQL, Microsoft Word and Excel, SPSS, DB2, SharePoint, Training Documentation, Process Documentation, Analysis and Problem..., Assembler Programming..., Databases, Regression Testing, Healthcare Information, Data Analysis, Process Improvement, Microsoft Office, Windows, Informatics, Teaching, Research, Microsoft Excel, Microsoft Word, English, Documentations, PowerPoint, Software Documentation, Customer Service, Quality Assurance, Testing, Outlook, Programming, Training
Education
Bethel College 2009 — 2011
Bachelor Degree, Organizational Management
Michiana College 1991 — 1993
Associates Degree, Accounting/Computer Programming
Cigna-HealthSpring 2014 - January 2015
Press Ganey Associates June 2013 - August 2013
Citizen Schools July 2010 - June 2012
Project GRAD Houston September 2010 - May 2011
Skills
Non-profits, Research, Community Outreach, Public Speaking, Grant Writing, Teaching, Program Development, Volunteer Management, Event Planning, Microsoft Office, Data Analysis, PowerPoint, Nonprofits, Higher Education, Staff Development, Project Management, Training, Program Management, Leadership, Microsoft Excel, Management, Process Improvement
Education
Carnegie Mellon University 2012 — 2014
Master of Science (MS), Health Care Policy and Management
Lesley University 2010 — 2012
Master of Education (MEd), Education
Southwestern University 2006 — 2010
Bachelor of Arts (B.A.), Biology, General
Olson Emergency Nurse Consulting, Inc. May 1999 - Present
AArete May 2015 - August 2015
WellStar Health System January 2015 - August 2015
Colquitt Regional Medical Center July 2014 - December 2014
Together in Hope Mission 2012 - December 2014
Methodist Healthcare System February 2014 - June 2014
Press Ganey Associates December 2013 - January 2014
Tenet Healthcare July 2013 - November 2013
Tenet Healthcare Palmetto General Hospital February 2013 - June 2013
Inova Health System September 2012 - February 2013
Skills
Critical Care, Hospitals, Healthcare Management, Healthcare, Nursing, Acute Care, Clinical Research, Inpatient, EMR, Pediatrics, ICU, Medicine, Physicians, Team Leadership, Physician Relations, Revenue Cycle, Healthcare Consulting, Patient Safety, Leadership, Performance Improvement, Orthopedic, Wound Care, Surgery, Emergency Nursing, Home Care, Informatics, Emergency Room, Meditech, EHR, Medical/Surgical, Quality Improvement, JCAHO, Healthcare Information..., Telemetry, Medical-Surgical
Education
University of Nebraska Medical Center 1999 — 2001
Incomplete, Master of Nursing
Creighton University 1991 — 1992
BS,BSN, Nursing
Midland Lutheran College 1987 — 1990
Biology/Natural Science, Concentration in Respiratory Therapy, Cum Laude Graduate
Press Ganey Associates January 2014 - Present
On The Spot Systems, Inc. March 2009 - December 2013
Lutz Asset Research LLP January 2007 - June 2010
WHERE, Inc. (formerly uLocate Communications) Acquired in 2011 by PayPal. March 2003 - August 2006
InfoCater September 2001 - July 2006
NURSE.COM September 2000 - June 2002
Simplex Time Recorder July 1997 - July 2000
Information Marketing Businesses, Inc. January 1983 - July 1997
Skills
Mobile Devices, Mobile Applications, Mobile Marketing, Start-ups, Business Services, Mergers, Business Intelligence, Software Development, Business Planning, Mergers & Acquisitions, SaaS, Entrepreneurship, Marketing, E-commerce, Mobile Technology, Social Networking, Venture Capital, Marketing Strategy, Product Marketing, Product Development, Strategic Partnerships, iPhone, Analytics, Strategy, Product Management, Sales, Networking
Education
Boston University 1976 — 1980
BSBA, Management Information Systems
millburn high school 1972 — 1975
Press Ganey Associates 2012 - 2014
Sogeti 2006 - 2012
DISA 2003 - 2006
AT&T 1998 - 2003
Skills
PMO Design, PMO Development, PMO set-up, PMO Services, IT Governance, PMP, Project Management, Program Management, Project Management..., Business Analysis, Software Project..., Governance, Process Improvement, SDLC, IT Strategy, Integration, Business Process..., IT Management, Enterprise Architecture, SharePoint, Agile Methodologies, Change Management, Portfolio Management, SOA, Management Consulting, ITIL
Education
The George Washington University 2001 — 2003
Master of Engineering Management, Engineering and Applied Sciences
Bowie State University 1994 — 1997
Bachelor of Science in Mathematics, Computational and Applied Mathematics
Lakeland Regional Health System August 2013 - Present
Porter-Starke Services, Inc. July 2013 - August 2013
Porter-Starke Services, Inc. April 2008 - July 2013
Press Ganey Associates August 1998 - March 2008
Press Ganey Associates December 1997 - August 1998
Skills
Data Analysis, Utilization Management, Healthcare Information..., Information Management, Healthcare Management, EHR, Healthcare, Hospitals
Education
Indiana Wesleyan University
Master of Science, Health Care Management
Bethel College
Bachelor of Arts, Sociology
Franciscan Alliance, Inc. July 2013 - Present
United Way of St. Joseph County, IN November 2008 - June 2013
Press Ganey Associates February 2001 - April 2006
Skills
Process Improvement, Accounts Payable, Access, QuickBooks, General Ledger
Education
Trine University-South Bend Regional Campus 2013 — 2014
Master of Science in Leadership, Business Administration and Management, General
Trine University-South Bend Regional Campus 2010 — 2012
Bachelor of Applied Science (BASc), Business Administration and Management, General
Michiana College 1996 — 1997
Associates, Accounting Management
Press Ganey Associates May 2013 - Present
Aurora St. Luke's Medical Center February 1992 - May 2013
Aurora Health Care 2005 - 2008
Aurora Health Care 2003 - 2005
Skills
Healthcare, Process Improvement, Healthcare Management, Employee Relations, Hospitals, Onboarding, Organizational..., Leadership Development, Leadership, Change Management, Performance Improvement, Management, PeopleSoft, Customer Service, Employee Engagement, Data Analysis, EHR, Staff Development, Program Management, Performance Management
Education
Cardinal Stritch University 2006 — 2008
MSM, Management
Alverno College 1992 — 2000
BA, Professional Communications
St. George's University, Grenada Co-Chair VICTORS CommitteeVaccine and Immunotherapy Center at Massachusetts General HospitalSeptember 2012 - December 2013
Press Ganey Associates October 2012 - August 2013
Vaccine and Immunotherapy Center at Massachusetts General Hospital January 2009 - September 2011
Massachusetts General Hospital January 2009 - August 2010
New England Biolabs May 2007 - December 2008
Skills
Lifesciences, Cell Biology, Biotechnology, Data Analysis, Molecular Biology, Cell Culture, Western Blotting, PCR, Research, Biochemistry, Genetics, Neuroscience
Education
St. George's University 2013 — 2017
Doctor of Medicine (M.D.), 3.8 GPA
Drexel University College of Medicine 2010 — 2012
Master of Science (MS), Health Sciences, 3.86
Colgate University 2003 — 2007
Bachelor's degree, Biochemistry
Phillips Academy Andover 1999 — 2003
HS
MOR/ryde International December 2012 - Present
Press Ganey Associates September 2011 - December 2012
Press Ganey Associates March 2010 - December 2012
Zolman Tire and Service January 2010 - March 2010
L.L. Geans Construction November 2007 - December 2009
Bethel College 2007 - May 2009
Penn High School June 2007 - November 2008
StoneEagle December 2006 - June 2007
Geans Construction January 1997 - November 2006
Skills
Sales, Customer Service, Management, Leadership, Inventory Management, Cross-functional Team..., Microsoft Office, Healthcare, Strategy, Account Management, Budgets, Microsoft Excel, Strategic Planning, Process Improvement, Team Building, Team Leadership, Sales Operations, Customer Relations, PowerPoint, Public Speaking, Negotiation, Coaching, Marketing, Sales Management, Communication, Leadership Development, Manufacturing, New Business Development, Word, Excel, Problem Solving, Outlook, Construction, Customer Satisfaction, Contract Negotiation
Education
Bethel College 2002 — 2006
Business Administration and Management, General
Indiana University South Bend 2001 — 2002
BA, Business
Penn High School 1997 — 2001
Schmucker Middle School 1992 — 1996
Press Ganey Associates May 2010 - Present
Fontainebleau Condominium Assocation October 2010 - Present
Winchester Condo association January 2013 - Present
N/A August 2011 - Present
Figer's Technology Consulting 2006 - 2012
Boston Public Schools March 2007 - July 2009
CNET.COM July 2006 - March 2008
FMR Co July 2005 - July 2006
Fidelity Investments Systems Company August 2001 - July 2005
Skills
Microsoft SQL Server, XML, C#, .NET, JavaScript, Agile Methodologies, jQuery, Web Services, MySQL, VB.NET, Software Development, CSS, Databases, Java, PHP, ASP.NET, Linux, Visual Studio, Web Development, Visual Basic, XSLT, ASP.NET MVC, Web Services API, JSONP, JSON, SOAP, HTML 5
Education
Brandeis University 2013 — 2015
MS, Information Security
Bridgewater State University 1999 — 2003
BS, Computer Science
BroadVision April 2015 - Present
Edifecs August 2013 - March 2015
Press Ganey Associates September 2009 - August 2013
Thomson (now Truven Health Analytics) May 2003 - October 2009
Skills
Management, Sales Operations, Business Development, Salesforce.com, Healthcare, Sales, Healthcare Information..., Leadership, Sales Process, EHR, Healthcare Consulting, Process Improvement, Account Management, Strategic Planning, Cross-functional Team...
Education
Boston University 1988 — 1992
Bachelor's degree
Haywood College of Artisans and Craftsman
Fine Woodworking
Centro de Municipalidad & Centro de Educación Median 7° July 2014 - June 2015
Press Ganey Associates June 2013 - July 2014
Press Ganey Associates September 2012 - June 2013
Press Ganey Associates June 2012 - September 2012
Providence VA Medical Center December 2010 - May 2011
Brown University Department of Applied Mathematics December 2010 - May 2011
Gillespie Neuroscience Research Facility May 2010 - January 2011
Skills
Research, Teamwork, Cell Culture, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Photoshop, Leadership, Data Analysis, Data Entry, CRM, Statistics, Report Design, Editing, Social Media
Education
Brown University 2008 — 2012
B.A., Human Biology: Brain and Behavior
Press Ganey Associates April 2012 - Present
Clear Practice August 2006 - April 2012
Dragon Systems January 1999 - August 2006
Skills
EMR, Practice Management, Revenue Cycle Management, Data Analytics
Education
California State University-Los Angeles
B.S., Accounting and Marketing
Conversa Health February 2015 - Present
Health Share of Oregon 2012 - 2015
Press Ganey Associates 2010 - 2012
iGrafx 2008 - 2010
WebMD 2004 - 2008
Responsys 2001 - 2003
MyHealthBank 2000 - 2000
MedicaLogic 1994 - 2000
PI Systems 1993 - 1993
Mentor Graphics 1990 - 1993
Skills
Product Marketing, Product Management, Product Strategy, Competitive Analysis, Product Development, Cross-functional Team..., Healthcare, Product Launch, Agile, Process Improvement, SaaS, Healthcare IT, Strategic Planning, Software Development, Market Research, Marketing Strategy, Lead Generation, Team Leadership, Strategy Development, Business Strategy, Web Analytics, Team Building, Market Analysis, Business Analysis, Program Management, SEO, Software Project..., Start-ups, Business Intelligence, Problem Solving, Process Development, SDLC, Scrum, Customer Relations, Online Marketing, Strategic Partnerships, Enterprise Software, Account Management, Digital Marketing, EMR, Contract Negotiations, Integrated Marketing, Mentoring, Quality Assurance
Education
California State University-Chico 1982 — 1984
BS, Computer Science
Afni April 2012 - Present
Press Ganey Associates May 2010 - February 2012
Brand Technology Services February 2007 - July 2008
Jefferson Wells February 2005 - February 2007
Sarcom 2002 - 2003
UNICON International 2000 - 2003
Skills
CISSP, Security, Penetration Testing, HIPAA, Network Security, CISA, IT Audit, Unix, IT Strategy, Integration, ISO 27001, SQL, Disaster Recovery, Windows, Vulnerability Assessment, Project Management, Security Architecture..., Information Security..., Information Security, Information Technology, Servers
Education
Assumption University 1995 — 1997
M.B.A, Management
NED University of Engineering and Technology 1985 — 1990
B.E, Computer Systems Engineering
Little Folks School
Press Ganey Associates August 2009 - Present
Peminic, Inc. 2008 - August 2009
Thomson Healthcare March 2005 - June 2008
Solucient December 1993 - March 2005
Skills
CRM, Data Analysis, New Business Development, Marketing Strategy, Healthcare Information..., Sales, Contract Negotiation, Sales Operations, Healthcare, Management, Salesforce.com
Education
California Polytechnic State University-San Luis Obispo 1989 — 1993
BS, Mathematics, minor-Statistics
White Plume Technologies July 2013 - Present
CVS Caremark Corporation March 2012 - June 2013
Press Ganey Associates May 2010 - March 2012
Vestagen Technical Textiles October 2009 - January 2010
CareFusion September 2006 - October 2009
Cardinal Health September 2006 - October 2009
Southern Research Institute 2004 - 2006
National Oncology Alliance April 2004 - August 2004
Cardinal Health July 2002 - November 2003
Biologics, Inc. July 2001 - June 2002
Skills
Healthcare, Account Management, Oncology, Leadership, Healthcare Information..., Medical Devices, Hospitals, Business Development, Managed Care, Strategic Planning, Sales Process, Healthcare Management, Healthcare Consulting, Revenue Cycle, New Business Development, Process Improvement, Cardiology, Sales Operations, Healthcare Industry, Product Launch, Pharmaceutical Sales, Sales, Cross-functional Team..., Selling, Team Building, Market Development, Competitive Analysis, Pharmaceutical Industry, Urology, Salesforce.com, Product Development, Sales Management, Strategy, Key Account Management, Market Planning
Education
Auburn University 1992 — 1996
Bachelor of Science (BS), Apparel and Textiles
Trinity Presbyterian School
The Steely Group May 2015 - Present
Press Ganey Associates July 2013 - May 2015
CVS Caremark January 2010 - July 2013
Arc Worldwide / Leo Burnett August 2007 - September 2008
MedFocus February 2002 - July 2007
Spark Network Services January 2000 - January 2002
MMT 1992 - 1993
Skills
Recruiting, Employee Relations, Talent Acquisition, Applicant Tracking..., Talent Management, Contract Recruitment, Executive Search, Human Resources, Onboarding, College Recruiting, Technical Recruiting, Temporary Staffing, Screening Resumes, Internet Recruiting, Temporary Placement, Screening, Interviews, Sourcing, Resume Writing, Staffing Services, HRIS, Employee Training, Employee Engagement, Employer Branding, Hiring, Recruitment Advertising, Workforce Planning, Taleo
Education
Ball State University
BS, Communication
Press Ganey Associates July 2007 - Present
Mather LifeWays September 2001 - June 2007
Northwestern University; Institute for Health Services Research and Policy Studies November 1995 - September 2001
Skills
Research, Statistics, SPSS, Data Analysis, Qualitative Research, Clinical Research, Grant Writing, Program Evaluation, Health Services Research, Public Speaking, Analysis, Higher Education, Teaching, Healthcare, Microsoft Office, Social Psychology, Microsoft Excel, Public Health, Access, Microsoft Word, PowerPoint, Research Design, Quantitative Research
Education
Loyola University Chicago 1994 — 2004
M.A.; Ph.D., Applied Social Psychology
College of Saint Benedict 1989 — 1993
Saint John's University 1989 — 1993
BA, Psychology
Apollo High School 1985 — 1989
HS
MedSolutions October 2014 - Present
Press Ganey Associates October 2011 - October 2014
ICA December 2010 - October 2011
CHS October 2008 - December 2010
Fresenius Medical Care 2007 - 2008
CPSI March 2006 - November 2007
Pro Staff October 2005 - March 2006
US Army September 1997 - September 2004
Skills
Integration, HL7, Healthcare Information..., EHR, Training, Software Documentation, Health Information..., HIPAA, EMR, Visio, SDLC, SQL, Informatics, SharePoint, HMS, CPOE, Troubleshooting, Project Management, Leadership, Enterprise Architecture, System Administration, Cloverleaf, Mirth, XML, Interfacing, Perl, Project Planning, Microsoft Office, Human Computer..., VMware, eGate, HOM, DBMS, Toad, HCI, HEO, CPSI, Keane, MS Office Suite, CSV, CorePoint
Education
Columbus State University 2003 — 2005
Bachelor's of Science, Computer Science (Systems)
2WeekMCSE.com 2005 — 2005
N/A, MCP & Security+ Certification
Kendrick High School
Diploma, College Prep
University of Notre Dame March 2012 - Present
Pathfinders Advertising & Marketing Group August 2011 - February 2012
Press Ganey Associates August 2005 - August 2011
Baker & Daniels October 2001 - August 2005
Skills
Research, Public Speaking, Marketing Communications, Social Media, Project Management, Customer Service, Email Marketing, Corporate Communications, Leadership, Strategic Planning, Community Outreach, Nonprofits, Fundraising, Healthcare, Event Planning, Editing, Microsoft Excel, Marketing, Newsletters, Press Releases, Higher Education, Social Media Marketing, Process Improvement, Public Relations, Non-profits, Grant Writing, Data Analysis, Copy Editing, Training, Media Relations, Blogging, Strategic Communications, Event Management
Education
Bethel College 2007 — 2009
B.A., Organizational Management
Ivy Tech Community College 2003 — 2007
A.A.S., Accounting
Penn High School
Press Ganey April 2014 - Present
Press Ganey Associates July 2007 - Present
St Joseph County Probate Court 2001 - 2007
Skills
Healthcare Information..., Healthcare Management, Healthcare Consulting, Hospitals, Healthcare, EHR, Healthcare Industry, Customer Service, HIPAA, Performance Improvement, EMR, Process Improvement, Patient Safety, Data Analysis, Informatics, Physician Relations, Software Documentation, Team Building, Access, Leadership, Quality Improvement, HL7, Cross-functional Team..., Strategic Planning, Patient Advocacy, Call Center...
Education
Bethel College 2005 — 2007
BS, Organizational Business Management, Business Administration and Management, General
Indiana University South Bend 1995 — 1997
Organizational Management, Criminal Justice/Police Science
Michiana College
Associate's degree, Medical Assisting
Stratasan June 2012 - Present
Press Ganey Associates December 2009 - May 2012
Data Advantage October 2007 - December 2009
Planning 2.0 July 2007 - December 2007
Relegent January 2006 - June 2007
Metropolitan Government of Nashville and Davidson County 2001 - 2004
AHNPartners 1998 - 2000
Skills
Project Management, Inventory Management, Process Improvement, Healthcare Information..., Account Management, Healthcare, Customer Satisfaction, Strategy, Software Documentation, Strategic Planning, Business Analysis, Negotiation, Business Development, Consulting, Data Analysis, Marketing, Cross-functional Team..., Leadership, Team Building, Management
Education
University of Houston, C.T. Bauer College of Business 1995 — 1997
MBA, Management
Bowling Green State University 1988 — 1992
BS Ed., Secondary Education, Mathematics
Press Ganey September 2015 - Present
Press Ganey June 2014 - August 2015
Press Ganey Associates April 2014 - June 2014
Heidrick & Struggles October 2004 - March 2014
Boeing November 2003 - October 2004
Deloitte June 2002 - November 2003
Arthur Andersen & Co. September 1997 - June 2002
Skills
Internal Controls, Financial Reporting, Sarbanes-Oxley Act, Accounting, Financial Analysis, Auditing, CPA, Internal Audit, Financial Accounting, Financial Modeling, US GAAP, GAAP, Due Diligence, Mergers, Managerial Finance, Financial Audits, Corporate Finance, Cash Management, Tax, Variance Analysis, Revenue Recognition, Sarbanes-Oxley, Cost Accounting, Mergers & Acquisitions
Education
Augustana College 1993 — 1997
BA, Accounting
City of South Bend 2013 - Present
Press Ganey Associates 2008 - 2013
mfg/Search Inc. 1993 - 2008
Education
Bowling Green State University
BA
HealthStream June 2014 - Present
PharmMD April 2013 - June 2014
ServiceSource October 2012 - April 2013
Press Ganey Associates July 2011 - October 2012
Tek Systems September 2010 - July 2011
Kroll November 2009 - September 2010
Tek Systems August 2007 - November 2009
MedSolutions March 2006 - April 2007
Investment Scorecard August 2004 - March 2006
ACS October 2001 - March 2004
Skills
Database Design, Software Development, Databases, T-SQL, Oracle, SQL, SSIS, SSRS, Microsoft SQL Server, Software Installation, SQL Tuning, Data Warehousing, Insurance, Healthcare Information..., Stored Procedures, Saxophone, Composition, Arranging, Conducting, Software Analysis
Education
Berklee College of Music 1992 — 1994
B.Mus, Film Scoring
Penn-Harris Madison School Corporation August 2010 - Present
Tiki Tan July 2008 - August 2009
Press Ganey Associates March 2001 - August 2007
Education
Bethel College 2008 — 2010
B.S, Organizational Management
Your Care Universe April 2015 - Present
CPM HealthGrades February 2013 - August 2014
Quantros, Inc July 2010 - January 2013
Press Ganey Associates July 2009 - March 2010
Thomson Reuters - Healthcare August 1999 - July 2009
HBSI - acquired by Thomson Reuters 1999 - 2001
Sitel Corporation July 1996 - August 1999
Sitel 1996 - 1999
Becton Dickinson and Company June 1994 - June 1996
Eastman Kodak - Clinical Chemistry Division August 1991 - November 1993
Skills
Strategy, Marketing, Sales, Salesforce.com, Account Management, Strategic Partnerships, Solution Selling, Strategic Planning, Healthcare Information..., Business Development, SaaS, New Business Development, Cross-functional Team..., Sales Management, Leadership, CRM, Product Management, Healthcare, Sales Process, Sales Operations, Competitive Analysis, Team Building, Enterprise Software, Training, Management, Business Intelligence
Education
Bellevue University 2010 — 2012
Masters of Healthcare Administration
Wheaton College 1986 — 1991
BA, Business and Economics
Press Ganey Associates September 2013 - May 2014
Sacred Heart Hospital Eau Claire December 2011 - September 2013
Children's Hospital of Wisconsin December 2009 - January 2012
Childrens Hospital of WI November 2007 - December 2009
Skills
Healthcare Management, Inpatient, Acute Care, Public Speaking, Healthcare Information..., Medicare, Healthcare, HIPAA, Nursing, EMR, Hospitals, ICU, Program Development, Strategic Planning, Epic Systems, Team Building, EHR, Process Improvement, Teaching, Home Care, Clinical Research, Critical Care, Leadership, Pediatrics, Patient Safety, Quality Improvement, Physician Relations, Meditech, Ambulatory, Healthcare Consulting, Quality Patient Care
Education
Cardinal Stritch University 2007 — 2011
Ph.D., Leadership
University of WI- Milwaukee
Master's degree, Administrative Leadership
Express Press November 2014 - Present
Press Ganey Associates March 2014 - November 2014
University of Notre Dame June 2013 - March 2014
Mossberg & Company @ Whirlpool Corporation April 2004 - April 2013
Ave Maria Press University of Notre Dame July 2001 - April 2004
Duley Press 2001 - 2002
Rink Printing Company January 1991 - May 2000
Ludwick Graphics 1980 - 1984
Skills
Adobe Creative Suite, QuarkXPress, Catalogs, Graphics, Advertising, Brochures, Packaging, Digital Printing, Corporate Branding, Graphic Design, Pre-press, Newsletters, Photography, Offset Printing, Proof, Typography, Posters, Flyers, Layout, Logo Design, Management, E-Book Publishing for..., Microsoft Office, Windows Sharepoint..., CRM, Adobe Acrobat, InDesign, Illustrator
Education
Ivy Tech Community College 1979 — 1981
Technical Certificate, Commercial Art
Brown Mackie College-South Bend
Associate's Degree, Marketing
Renown Health September 2015 - Present
Studer Group April 2015 - Present
Press Ganey Associates May 2012 - December 2014
Press Ganey Associates November 2009 - June 2012
Sierra Nevada Cardiology Associates August 2009 - November 2009
Labyrinth of Life January 2006 - November 2009
Tahoe Forest Hospital District November 2007 - June 2009
Tahoe Forest Hospital District September 2005 - September 2007
Skills
Hospitals, Customer Service, Healthcare, Coaching, Team Building, Customer Relations, Public Speaking, Nursing, EMR, Healthcare Management, BLS, Process Improvement, Patient Safety, Wellness, Physician Relations, Medicare
Education
Southern California University for Professional Studies 2000 — 2003
Doctor of Philosophy (Ph.D.), Psychology, 3.8
Chapman University 1985 — 1988
Masters in Healthcare Administration, Healthcare
University of California, San Francisco 1978 — 1980
BSN, Nursing
University of California, San Diego 1975 — 1977
undergraduate studies
Press Ganey Associates October 2009 - Present
Manhattan Associates January 1997 - April 2009
JDA Software Services 1998 - 2000
Skills
Management, Customer Satisfaction, Leadership, Technical Support, Process Improvement, Call Centers, Access, Quality Assurance, Healthcare, Training, Business Analysis, Customer Service, Microsoft SQL Server, Software Documentation
Education
Butler University 1978 — 1981
BA, English
Saint Josehp High School 1974 — 1977
Press Ganey September 2014 - Present
Press Ganey Associates October 2012 - September 2014
Press Ganey Associates September 2011 - October 2012
Press Ganey Associates June 2001 - September 2011
Skills
Healthcare Information..., Process Improvement, Healthcare, Data Analysis, HIPAA, Healthcare Consulting, Software Documentation, Healthcare Management, Customer Service, Healthcare Industry, Informatics, EMR, EHR, Quality Improvement, Performance Improvement, Statistics, SQL, Databases, Leadership, Hospitals, Quality Assurance, Physician Relations, Data Mining, Technical Support, Microsoft Office, SharePoint, SPSS, Microsoft SQL Server, Account Management, Data Validation, HL7, Call Centers, Teamwork, Public Relations, Data Entry, Surveying, Customer Relations, Problem Solving, Patient Satisfaction, Documentation, Call Center, DOS commands, Client Access, Client Education, Product Support, Microsoft CRM, Salesforce.com, Quality Auditing, Business Intelligence
Education
Bethel College 2009 — 2011
BA, Organizational Management
Concentra December 2010 - Present
Press Ganey Associates January 2009 - November 2010
Memorial Hospital and Health System January 2007 - December 2008
Memorial Hospital and Health System March 1999 - December 2006
Health Fitness Corporation September 1979 - February 1999
Skills
Healthcare, Hospitals, Clinical, Process Improvement, Healthcare Management, Leadership, Management
Education
Indiana University South Bend 2003 — 2005
Master of Public Administration, Public Administration-Healthcare Focus
Ball State University 1971 — 1977
BS, Adult Fitness and Health Promotion
Press Ganey Associates February 2014 - Present
Cardno JFNew February 2006 - February 2014
Meridian Title Corporation 2002 - 2005
PHJC Ministry Center 1998 - 2002
Skills
Strategic Planning, Microsoft Office, PowerPoint, Budgets, Social Media, Microsoft Excel, Customer Service, GIS, Environmental Awareness, Microsoft Word, Environmental Permitting, Organizational..., Reliability, Environmental Impact..., Environmental Compliance, Contract Management, Water Quality, Project Coordination, NEPA, Ecological Restoration, Environmental Consulting, Asking Questions, Mitigation
Education
Bethel College
BS Business, Organizational Management
Ancilla College 1991 — 1997
Associate’s Degree, Business Administration and Management, General
Oregon Davis 1979 — 1991
CSC August 2014 - Present
Press Ganey Associates March 2010 - August 2014
MS Technologies July 2009 - May 2010
MS Technologies June 2009 - May 2010
Skills
C#, .NET, ASP.NET, Microsoft SQL Server, SSRS, Cognos, JavaScript, SOAP
Education
The Johns Hopkins University 2008 — 2010
MSE, Computer Science
Chung Yuan Christian University 2000 — 2005
Bachelor of Science (BS), Computer Science, 3.4
Press Ganey Associates July 2015 - Present
Press Ganey Associates January 2013 - July 2015
Freelance September 2012 - December 2012
International Medical News Group, Elsevier Publishing April 2002 - September 2012
Computer Graphics World magazine, PennWell Publishing July 1998 - February 2002
Computer Graphics World magazine, PennWell Publishing July 1997 - July 1998
Computer Graphics World magazine, PennWell Publishing June 1993 - July 1997
Computer Graphics World magazine, PennWell Publishing June 1990 - June 1993
Lahey Clinic Medical Center June 1988 - June 1990
Technical Education Research Corporation January 1988 - June 1988
Skills
Publishing, Editorial, Online Publishing, Editing, Content Management, Fact-checking, Publications, Journalism, Content Development, Proofreading, Magazines, Blogging, Newspaper, Web Content, Ap Style, Feature Articles, Copywriting, Online Journalism, Social Media, Health Policy, public health..., Scientific..., News Writing, Newsletters, Science Journalism, Media Relations, Strategic Communications, Freelance Writing, Web Editing, Publicity, Research, Investigative Reporting, Content Strategy, Storytelling
Education
Boston University 1984 — 1987
Bachelor of Science (BSc), Journalism
Woburn Senior High School
Kaufman Hall 2014 - Present
CarexTech October 2013 - June 2014
Press Ganey Associates July 2010 - October 2013
Press Ganey Associates March 2008 - July 2010
Press Ganey Associates September 2006 - March 2008
Becton, Dickinson and Company 2004 - 2006
Pfizer 2002 - 2004
Pfizer April 2000 - 2002
Pfizer March 1998 - April 2000
Pfizer November 1995 - March 1998
Skills
Healthcare, Cross-functional Team..., Hospitals, Competitive Analysis, Selling, Sales Management, Strategic Planning, Business Development, Management, New Business Development, Product Launch, Account Management, Healthcare Consulting, Medical Devices, Sales Operations, Strategic Partnerships, Marketing Management, Brand Management, Clinical Research, Business Planning, Capital Equipment, CRM, SaaS, Start-up Ventures, Salesforce.com, Situational Leadership, Strategy, Leadership, Sales
Education
University of Notre Dame 2004 — 2006
MBA, Finance
Ball State University 1989 — 1994
BS, Sales & Marketing
LaPorte
LaPorte
ITW 2013 - Present
Press Ganey Associates February 2008 - July 2012
Hach Company June 2000 - February 2008
General Motors November 1996 - March 1999
GE Capital February 1991 - July 1994
Skills
International Marketing, Marketing Strategy, Strategic Planning, Marketing Management, Product Management, Market Analysis, Global Channel..., Product Launch, Innovation, Brand Management, Marketing Communications, Market Research, Writing, Trade Shows, Point of Purchase, Retail Packaging, New Business Development, Sales, Management
Education
Cornell University - Johnson Graduate School of Management
MBA, General Management
Harvard University
M.A., Spanish Literature
Harvard University
B.A., Romance Languages and Literature
Press Ganey Associates November 2011 - Present
Press Ganey 2013 - 2014
Press Ganey Associates November 2007 - November 2011
OSMC 2003 - 2007
Skills
Customer Service, Microsoft Office, Microsoft CRM, Healthcare, Healthcare Information..., Healthcare Management, Process Improvement, Outlook, Account Management, Change Management, Microsoft Excel, PowerPoint, Microsoft Word, Onboarding, Customer Satisfaction, Team Building, Team Leadership, Healthcare Consulting, Healthcare Industry, EHR
Education
University of Missouri-Columbia 2001 — 2003
MEd, Health Promotion and Wellness Education
Ball State University 1997 — 2001
BS, Athletic Training and Exercise Science
Press Ganey Associates September 2013 - Present
Press Ganey Associates 2006 - September 2013
Press Ganey Associates July 2000 - 2006
Signal Travel & Tours, Inc. 1994 - July 2000
Skills
Hospitals, Healthcare Information..., Healthcare Management, Process Improvement, Performance Improvement, Healthcare Consulting, HCAHPS, Strategic Planning, Customer Service, Service Quality, Coaching, Project Management, Healthcare Industry, Healthcare, Management, Business Intelligence, EMR, Training, Team Leadership, Strategy, Informatics, Software Documentation, Six Sigma, Talent Management, EHR, Leadership, Cross-functional Team..., Quality Improvement, Account Management, Data Analysis, Patient Safety
Education
Kaplan University 2004 — 2006
BA, Business Managment / Health Care Admin
Davenport University 1990 — 1993
Associate of Science (A.S.), Business Administration and Management, General
Holy Cross College July 2015 - Present
Swanson Center January 2007 - July 2015
Young Life 2006 - 2013
Press Ganey Associates 2003 - 2006
Family Services of Elkhart County 1997 - 2002
Memorial Health System 1992 - 1997
Skills
Youth Ministry, Licensed Mental Health..., Licensed Clinical..., Volunteer Management, Community Outreach, Pastoral Counseling, Theology, Curriculum Development, Program Development, Teaching, Public Speaking
Education
Central Michigan University 1987 — 1989
Masters, Counselor Education
Calvin College 1983 — 1987
Bachelors, Psychology and Business
ZStone September 2010 - Present
Press Ganey Associates June 2007 - April 2009
University of Notre Dame August 2001 - June 2007
Education
University of Notre Dame 1997 — 1999
BA, Government & International Relations
Arizona Western College 1995 — 1997
AA, English
Monkeyhouse Marketing and Design April 2010 - October 2010
ITT Technical Institute November 2007 - April 2010
Davenport University June 2006 - June 2007
Brown Mackie College November 2004 - June 2007
Press Ganey Associates April 2002 - June 2004
Skills
Advertising, Graphic Design, Marketing Communications
Education
Ball State University 1997 — 2001
BS, Public Relations
Ball State University
Bachelor of Science, Public Relations
Press Ganey Associates January 2013 - October 2013
Skills
Research, Microsoft Office, Public Speaking, Marketing Strategy, PowerPoint, Microsoft Excel, Microsoft Word, Political Science, English, Event Planning, Public Relations, Community Outreach, Editing, Teamwork, Public Policy, Fundraising
Education
Bethel College 2007 — 2011
Bachelor of Arts (B.A.), Business Administration, Management and Operations
Press Ganey Associates September 2008 - Present
Cates Insurance Services June 1985 - Present
Citigroup June 2001 - June 2008
Skills
Inventory Management, Customer Service, Employee Management, Project Planning, Project Implementation, Creative Problem Solving, Financial Management, Sales Management, Group Presentations, Quality Management, Cross-functional Team..., Microsoft Office, SQL, Assembly, Project Execution, Lean Manufacturing, Manufacturing, Plant Management, Project Management
Education
Bethel College 2009 — 2011
Bachelor of Science, Organizational Management
Vincennes University 1979 — 1981
Asscociate of Science, Conservation Law Enforcement
Mishawaka High School 1975 — 1979
Diploma
Press Ganey Associates October 2008 - Present
Mt. Carmel Missionary Baptist Church 2010 - 2012
Bank of America 2006 - 2008
JPMorgan Chase 2003 - 2008
KeyBank 1999 - 2002
Skills
Leadership, Banking, Healthcare Information..., Healthcare, Customer Service, Team Building, Strategic Planning, Cross-functional Team..., Coaching, Change Management, Microsoft Office, Training, Management, Team Leadership
Education
Butler University 1989 — 1993
Bachelor of Science (BS), Business Administration and Management, Finance
Press Ganey Associates October 2012 - Present
Medco International BV November 2010 - October 2012
Medco November 2007 - October 2010
PolyMedica Corporation April 2005 - November 2007
PolyMedica Corporation December 2002 - March 2005
Hale and Dorr LLP May 1998 - December 2002
Brobeck Hale and Dorr March 2001 - May 2002
Pierce Atwood September 1996 - April 1998
Skills
Corporate Law, Mergers, Joint Ventures, Privacy Law, Managed Care, Intellectual Property, Corporate Governance, Contract Negotiation, Corporate Development, Mergers & Acquisitions, Employment Law, Start-ups, Licensing, Medicare, Due Diligence, Legal Compliance, Litigation Management, Medicaid, Executive Management, Medical Compliance, Private Equity, Commercial Litigation, Litigation, HIPAA, Venture Capital, Healthcare, Strategy, Strategic Partnerships
Education
Boston University School of Law
Doctor of Law (J.D.), Law, Magna Cum Laude
University of Maine
Bachelor's degree, Political Science and Government, With Distinction
Hebron Academy
Hebron Academy
Hebron Academy
University of Notre Dame July 2013 - Present
Press Ganey Associates December 2009 - July 2013
Comprehensive Retail Solutions, Inc. April 2004 - December 2009
GramTel 2002 - 2004
Hypervine 1999 - 2002
Skills
Technical Support, Customer Service, Software Troubleshooting, Desktop Administration, Mobile Device Management, Active Directory, Group Policy, System Center, Hardware, Apple OS, Windows 7, Windows 8, Software Installation, SharePoint, Microsoft Office, Help Desk Support, Microsoft Exchange, Software Documentation, Exchange ActiveSync, IIS, Blackberry Enterprise...
Education
Ball State University 1996 — 1999
Maryland State Department of Health & Mental Hygiene May 2013 - Present
Press Ganey Associates August 2010 - October 2012
Maryland Hospital Association April 2006 - August 2010
Giant Food May 1987 - April 2006
Skills
Windows Server, VMware Certified..., VMware Certified..., Help Desk Support, IT Hardware Support, Server Administration, Backup Exec, Virtualization, Servers, System Administration, Technical Support, Troubleshooting
Education
Johns Hopkins Computer Career Institute 2002 — 2002
Certification, Microsoft MCSE Windows 2000 Track
Catonsville Community College 1986 — 1989
Mass Communications
Randallstown High School
High School Diploma
Community Occupational Medicine (COM) January 2013 - Present
La Petite Academy April 2012 - January 2013
Press Ganey Associates December 2010 - April 2012
Crystal Valley Catering January 2009 - December 2010
Skills
Data Entry, Customer Service, Administration, Sales, Telephone Skills, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Social Media, Administrative..., Public Speaking
Education
Antonelli College-Cincinnati 2003 — 2005
Associates of business, Photography
Press Ganey Associates October 2009 - Present
Skills
XML, MySQL, Databases, ASP.NET, PHP, JavaScript, Database Design, C++, C#, Java, J2EE Web Services, Oracle, Oracle SQL Developer, Microsoft SQL Server, Microsoft Excel, LoadRunner, PL/SQL, T-SQL, SQL DB2, HP QTP, JSP, JSON, Web Services, Informatica, HL7, EDI, CCD, Project Management, Product Management, Product Development, Tableau, IBM Websphere Commerce, IBM Mainframe, IIS, Tomcat, Visio, Access, Intersystems Cache, VB.NET, Mirth, Ensemble, SSRS, SSIS, Eclipse, Data Warehousing, User Interface Design, Fusion Charts, Dundas Chart, Data Management, Software Engineering
Education
Cochin University of Science and Technology 1998 — 2002
Bachelor's Degree, Computer Engineering, 3.8