Press Ganey Associates, Inc.
Industry: Health care company
DescriptionPress Ganey Associates is a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys. As of January 2017, its Medical Practice Survey was the most widely used outpatient satisfaction survey in the United States. Headquarters: South Bend, IN Number of employees: 1,000 Key people: Patrick T. Ryan (Executive chairman); Joe Greskoviak (CEO); Irwin Press and Rod Ganey (cofounders) Founded: 1985 Subsidiaries: National Database of Nursing Quality Indicators, Parent organization: Press Ganey Holdings, Inc.
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Press Ganey Associates, Inc. Employees
Employee
Years
Job
Industry
Emerson Smith Emerson Smith's Press Ganey Associates, Inc. Experience January 2007 - June 2007
Job Sociologist. Speaker. Educator. Researcher.
Industry Hospital & Health Care
Experience
Metromark Hospital & Health Care Research Center, Metromark Market Research, Inc. August 1979 - Present
University of South Carolina School of Medicine January 1999 - Present
Press Ganey Associates, Inc. January 2007 - June 2007
Sociology Research Associates June 1976 - July 1979
University of South Carolina, Department of Anthropology & Sociology August 1971 - May 1976
UT Southwestern Medical Center September 1966 - September 1968
Skills
Healthcare, Strategic Planning, Research, Policy, Hospitals, Analysis, Clinical Research, Public Speaking, Nonprofits, Program Development, Marketing, Biotechnology, Program Management, Organizational..., Leadership, Leadership Development, Strategy, Government, Lifesciences, Market Research, Aviation, Economic Development, Medical Devices, Customer Service, Public Relations, Data Analysis, Proposal Writing, Community Outreach, Grant Writing, Marketing Research, Teaching, Life Sciences, Fundraising, Entrepreneurship, Strategic Communications, Qualitative Research, Population Health, Reduce Costs, Medical Sociology, Translational Research
Education
Emory University 1968 — 1971
PhD, Sociology, social psychology, medical sociology
Texas Christian University 1966 — 1968
MA, Sociology
The University of Texas at Austin 1962 — 1966
BA, Sociology
University of Exeter
Leverhulme Postdoctoral Fellow 1976-1977, Sociology
Metromark Hospital & Health Care Research Center, Metromark Market Research, Inc. August 1979 - Present
University of South Carolina School of Medicine January 1999 - Present
Press Ganey Associates, Inc. January 2007 - June 2007
Sociology Research Associates June 1976 - July 1979
University of South Carolina, Department of Anthropology & Sociology August 1971 - May 1976
UT Southwestern Medical Center September 1966 - September 1968
Skills
Healthcare, Strategic Planning, Research, Policy, Hospitals, Analysis, Clinical Research, Public Speaking, Nonprofits, Program Development, Marketing, Biotechnology, Program Management, Organizational..., Leadership, Leadership Development, Strategy, Government, Lifesciences, Market Research, Aviation, Economic Development, Medical Devices, Customer Service, Public Relations, Data Analysis, Proposal Writing, Community Outreach, Grant Writing, Marketing Research, Teaching, Life Sciences, Fundraising, Entrepreneurship, Strategic Communications, Qualitative Research, Population Health, Reduce Costs, Medical Sociology, Translational Research
Education
Emory University 1968 — 1971
PhD, Sociology, social psychology, medical sociology
Texas Christian University 1966 — 1968
MA, Sociology
The University of Texas at Austin 1962 — 1966
BA, Sociology
University of Exeter
Leverhulme Postdoctoral Fellow 1976-1977, Sociology
Paul Alexander Clark Paul Alexander Clark's Press Ganey Associates, Inc. Experience 2001 - 2007
Job CEO & Founder at Curate Health
Industry Hospital & Health Care
Experience
Curate Health June 2012 - Present
The Health Management Academy December 2010 - May 2012
Health Management Academy March 2007 - December 2010
Press Ganey Associates, Inc. 2001 - 2007
American Association of Pharmaceutical Scientists (AAPS) 1999 - 2001
Skills
Healthcare, Healthcare Management, Qualitative Research, Research, Healthcare Information..., Project Management, Policy Analysis, Hospitals, Data Analysis, Informatics, Public Health, EHR, Strategic Planning, EMR, Process Improvement, Healthcare Consulting, Mobile Technology, HIPAA, Policy, Program Management, Health Policy, Program Development, Patient Safety, Clinical Research, Leadership, Bioethics, Public Speaking
Education
University of North Carolina at Chapel Hill 2005 — 2008
MHA, Health Services Administration
Loyola University Chicago Stritch School of Medicine 2003 — 2006
MA, Bioethics and Health Policy
George Mason University 1999 — 2001
MPA, Science and Technology Policy
University of Pittsburgh 1996 — 1999
BA, Urban Studies
Curate Health June 2012 - Present
The Health Management Academy December 2010 - May 2012
Health Management Academy March 2007 - December 2010
Press Ganey Associates, Inc. 2001 - 2007
American Association of Pharmaceutical Scientists (AAPS) 1999 - 2001
Skills
Healthcare, Healthcare Management, Qualitative Research, Research, Healthcare Information..., Project Management, Policy Analysis, Hospitals, Data Analysis, Informatics, Public Health, EHR, Strategic Planning, EMR, Process Improvement, Healthcare Consulting, Mobile Technology, HIPAA, Policy, Program Management, Health Policy, Program Development, Patient Safety, Clinical Research, Leadership, Bioethics, Public Speaking
Education
University of North Carolina at Chapel Hill 2005 — 2008
MHA, Health Services Administration
Loyola University Chicago Stritch School of Medicine 2003 — 2006
MA, Bioethics and Health Policy
George Mason University 1999 — 2001
MPA, Science and Technology Policy
University of Pittsburgh 1996 — 1999
BA, Urban Studies
Shawn Kohn Shawn Kohn's Press Ganey Associates, Inc. Experience June 2000 - April 2010
Job Vice President, Technology Applications at Press Ganey Associates
Industry Computer Software
Experience
Press Ganey Associates June 2013 - Present
Press Ganey Associates April 2010 - June 2013
Press Ganey Associates, Inc. June 2000 - April 2010
Skills
Scrum, Agile Methodologies, Software Development, C#, Test Driven Development, Kanban, Agile Project Management, Extreme Programming, Team Leadership, Software Project..., Microsoft SQL Server, .NET, Requirements Analysis, T-SQL, SSRS, TFS, Ruby, SDLC, Software Quality..., Web Services, Visual Studio, ASP.NET, Leadership, Process Improvement, Management, Cross-functional Team...
Education
Indiana University South Bend 2001 — 2006
BS, Computer Science
Brookhaven High School 1989 — 1992
Press Ganey Associates June 2013 - Present
Press Ganey Associates April 2010 - June 2013
Press Ganey Associates, Inc. June 2000 - April 2010
Skills
Scrum, Agile Methodologies, Software Development, C#, Test Driven Development, Kanban, Agile Project Management, Extreme Programming, Team Leadership, Software Project..., Microsoft SQL Server, .NET, Requirements Analysis, T-SQL, SSRS, TFS, Ruby, SDLC, Software Quality..., Web Services, Visual Studio, ASP.NET, Leadership, Process Improvement, Management, Cross-functional Team...
Education
Indiana University South Bend 2001 — 2006
BS, Computer Science
Brookhaven High School 1989 — 1992
Allyson Weaver Bunker Allyson Weaver Bunker's Press Ganey Associates, Inc. Experience August 2014 - Present
Job Director, Medical & Ambulatory Services at Press Ganey
Industry Management Consulting
Experience
Press Ganey Associates, Inc. August 2014 - Present
Press Ganey Associates, Inc. March 2013 - August 2014
Net New Growth (now, Segue Technologies) June 2011 - February 2013
Net New Growth (now, Segue Technologies) June 2010 - June 2011
The Gallup Organization 2009 - 2010
Booz Allen Hamilton 2006 - 2009
Taylor West Advertising 2006 - 2006
Touchstone Consulting Group/SRA International 2005 - 2005
Skills
Integrated Marketing..., Social Media..., Healthcare Marketing, Sales and Business..., Healthcare Consulting, US Healthcare, Project Management, Consulting, Social Media, Management Consulting, Marketing, Cross-functional Team..., Digital Marketing, Program Management, Management, IT Strategy, Strategy, Strategic Communications, Change Management, Account Management, New Business Development, Strategic Partnerships, Government, Public Relations, Strategic Planning, CRM, Product Marketing, Proposal Writing, Business Development, Integrated Marketing, Salesforce.com, Start-ups, SaaS, Selling, Leadership, Healthcare, Analytics, Budgets
Education
Northwestern University
MS, Integrated Marketing and Communication, 3.92
Trinity University
BA, Communication and Business Administration
Walt Whitman High School
High School Diploma
Press Ganey Associates, Inc. August 2014 - Present
Press Ganey Associates, Inc. March 2013 - August 2014
Net New Growth (now, Segue Technologies) June 2011 - February 2013
Net New Growth (now, Segue Technologies) June 2010 - June 2011
The Gallup Organization 2009 - 2010
Booz Allen Hamilton 2006 - 2009
Taylor West Advertising 2006 - 2006
Touchstone Consulting Group/SRA International 2005 - 2005
Skills
Integrated Marketing..., Social Media..., Healthcare Marketing, Sales and Business..., Healthcare Consulting, US Healthcare, Project Management, Consulting, Social Media, Management Consulting, Marketing, Cross-functional Team..., Digital Marketing, Program Management, Management, IT Strategy, Strategy, Strategic Communications, Change Management, Account Management, New Business Development, Strategic Partnerships, Government, Public Relations, Strategic Planning, CRM, Product Marketing, Proposal Writing, Business Development, Integrated Marketing, Salesforce.com, Start-ups, SaaS, Selling, Leadership, Healthcare, Analytics, Budgets
Education
Northwestern University
MS, Integrated Marketing and Communication, 3.92
Trinity University
BA, Communication and Business Administration
Walt Whitman High School
High School Diploma
Rhonda Warren Rhonda Warren's Press Ganey Associates, Inc. Experience March 2015 - Present
Job Client Implementation Specialist at Press Ganey Associates, Inc.
Industry Hospital & Health Care
Experience
Press Ganey Associates, Inc. March 2015 - Present
BJC HealthCare March 2013 - Present
Skills
Hospitals, Healthcare, Healthcare Information..., Healthcare Management, Strategic Planning, Leadership, Training, Process Improvement, Team Building, Customer Service, Leadership Development, Performance Management, Budgets, Project Management, Business Development, Policy, HIPAA, Quality Improvement, Physician Relations, Organizational..., Coaching, Healthcare Consulting, Analysis, Management, Project Planning, SharePoint, EHR, Informatics, Performance Improvement
Education
University of Nebraska-Lincoln
B.S.
Fontbonne University 2006 — 2008
Masters
Hastings College
Press Ganey Associates, Inc. March 2015 - Present
BJC HealthCare March 2013 - Present
Skills
Hospitals, Healthcare, Healthcare Information..., Healthcare Management, Strategic Planning, Leadership, Training, Process Improvement, Team Building, Customer Service, Leadership Development, Performance Management, Budgets, Project Management, Business Development, Policy, HIPAA, Quality Improvement, Physician Relations, Organizational..., Coaching, Healthcare Consulting, Analysis, Management, Project Planning, SharePoint, EHR, Informatics, Performance Improvement
Education
University of Nebraska-Lincoln
B.S.
Fontbonne University 2006 — 2008
Masters
Hastings College
Jackie Fox's Press Ganey Associates, Inc. Experience January 2015 - Present
Job Senior Business Analyst at Press Ganey Associates, Inc.
Industry Hospital & Health Care
Experience
Press Ganey Associates, Inc. January 2015 - Present
Press Ganey Associates April 2010 - Present
Nautic Global Group 2009 - 2009
Skills
Healthcare, Healthcare Management, Customer Service, Account Management, Hospitals, Process Improvement, Data Analysis, Strategic Planning, Team Building, Sales, Healthcare Information..., Leadership, Healthcare Consulting, HIPAA, Training
Education
Indiana University South Bend 2003 — 2009
Bachelor's of General Studies, Concentration in Science and Math, Science, Math, Graphic Design and Fine Arts
Press Ganey Associates, Inc. January 2015 - Present
Press Ganey Associates April 2010 - Present
Nautic Global Group 2009 - 2009
Skills
Healthcare, Healthcare Management, Customer Service, Account Management, Hospitals, Process Improvement, Data Analysis, Strategic Planning, Team Building, Sales, Healthcare Information..., Leadership, Healthcare Consulting, HIPAA, Training
Education
Indiana University South Bend 2003 — 2009
Bachelor's of General Studies, Concentration in Science and Math, Science, Math, Graphic Design and Fine Arts
Laura Dogias, MS, RN Laura Dogias, MS, RN's Press Ganey Associates, Inc. Experience July 2015 - Present
Job Patient Experience Advisor at Press Ganey Associates, Inc.
Industry Hospital & Health Care
Experience
Press Ganey Associates, Inc. July 2015 - Present
Albany Medical Center September 2014 - Present
Glens Falls Hospital July 2009 - Present
Ellis Medicine July 2013 - August 2015
New York Oncology Hematology 2007 - 2009
Northwoods of Niskayuna 2001 - 2009
Saratoga Hospital 2006 - 2007
Cross Country TravCorps 2005 - 2006
Saratoga Hospital 2004 - 2005
Charleston Area Medical Center Health System 2002 - 2003
Skills
Healthcare Management, Patient Safety, Nursing, Critical Care, Inpatient, Nursing Education, ACLS, EMR, BLS, Acute Care, ICU, Quality Improvement, Medical/Surgical, Meditech, Telemetry
Education
Regis University 2007 — 2009
Master's degree, Nursing Administration, 4.0
West Virginia University Institute of Technology 2002 — 2003
Bachelor's degree, Registered Nursing/Registered Nurse, 4.0
Ellis Hospital School of Nursing 1999 — 2001
Associate's degree, Nursing Science
Press Ganey Associates, Inc. July 2015 - Present
Albany Medical Center September 2014 - Present
Glens Falls Hospital July 2009 - Present
Ellis Medicine July 2013 - August 2015
New York Oncology Hematology 2007 - 2009
Northwoods of Niskayuna 2001 - 2009
Saratoga Hospital 2006 - 2007
Cross Country TravCorps 2005 - 2006
Saratoga Hospital 2004 - 2005
Charleston Area Medical Center Health System 2002 - 2003
Skills
Healthcare Management, Patient Safety, Nursing, Critical Care, Inpatient, Nursing Education, ACLS, EMR, BLS, Acute Care, ICU, Quality Improvement, Medical/Surgical, Meditech, Telemetry
Education
Regis University 2007 — 2009
Master's degree, Nursing Administration, 4.0
West Virginia University Institute of Technology 2002 — 2003
Bachelor's degree, Registered Nursing/Registered Nurse, 4.0
Ellis Hospital School of Nursing 1999 — 2001
Associate's degree, Nursing Science
Neil Clinch Neil Clinch's Press Ganey Associates, Inc. Experience March 2013 - August 2014
Job System Engineer SCCM Analyst at Tampa General Hospital
Industry Hospital & Health Care
Experience
Tampa General Hospital August 2014 - Present
Press Ganey Associates, Inc. March 2013 - August 2014
Memorial Hospital August 2011 - February 2013
HSHS Southern IL division December 2009 - July 2011
Acropolis Technology Group July 2005 - December 2009
Telsar Computer and LAN Services 2004 - 2005
Skills
SCCM, Microsoft Exchange, Active Directory, Windows Server, DHCP, DNS, Servers, VMware, Group Policy, VPN, Virtualization, Network Administration, Troubleshooting, System Administration, Help Desk Support, Network Security, Security, Disaster Recovery, Windows, Data Center, Windows 7, Hyper-V, Firewalls, Operating Systems, IT Management, Hardware, Computer Hardware
Education
University of Missouri-Rolla 1982 — 1984
Tampa General Hospital August 2014 - Present
Press Ganey Associates, Inc. March 2013 - August 2014
Memorial Hospital August 2011 - February 2013
HSHS Southern IL division December 2009 - July 2011
Acropolis Technology Group July 2005 - December 2009
Telsar Computer and LAN Services 2004 - 2005
Skills
SCCM, Microsoft Exchange, Active Directory, Windows Server, DHCP, DNS, Servers, VMware, Group Policy, VPN, Virtualization, Network Administration, Troubleshooting, System Administration, Help Desk Support, Network Security, Security, Disaster Recovery, Windows, Data Center, Windows 7, Hyper-V, Firewalls, Operating Systems, IT Management, Hardware, Computer Hardware
Education
University of Missouri-Rolla 1982 — 1984
Megan Hubert Megan Hubert's Press Ganey Associates, Inc. Experience December 2014 - Present
Job Mapping Specialist at Press Ganey Associates, Inc.
Industry Medical Practice
Experience
Press Ganey Associates, Inc. December 2014 - Present
McCalla Raymer LLC June 2011 - Present
Prommis Solutions February 2011 - May 2011
Prommis Solutions March 2007 - January 2011
MRDefault Services, LLC January 2006 - February 2007
Skills
Foreclosures, Management, Process Improvement, Training, Microsoft Excel, Customer Satisfaction, Analysis, Internal Audit, PowerPoint, Team Management, Mortgage Servicing, Loans, Loss Mitigation, Bankruptcy, Loan Servicing, Banking, External Audit, REO, Default, Mortgage Lending, Residential Mortgages, Portfolio Management, HUD Foreclosures, SharePoint, Microsoft Word
Education
University of North Georgia 2001 — 2005
Bachelor's degree, Finance
University of North Georgia 2001 — 2005
B.A, Finance
Press Ganey Associates, Inc. December 2014 - Present
McCalla Raymer LLC June 2011 - Present
Prommis Solutions February 2011 - May 2011
Prommis Solutions March 2007 - January 2011
MRDefault Services, LLC January 2006 - February 2007
Skills
Foreclosures, Management, Process Improvement, Training, Microsoft Excel, Customer Satisfaction, Analysis, Internal Audit, PowerPoint, Team Management, Mortgage Servicing, Loans, Loss Mitigation, Bankruptcy, Loan Servicing, Banking, External Audit, REO, Default, Mortgage Lending, Residential Mortgages, Portfolio Management, HUD Foreclosures, SharePoint, Microsoft Word
Education
University of North Georgia 2001 — 2005
Bachelor's degree, Finance
University of North Georgia 2001 — 2005
B.A, Finance
Susan Burkholz's Press Ganey Associates, Inc. Experience May 2004 - December 2006
Job Adminstrative Assistant at Child & Family Services of Southwestern Michigan, Inc.
Industry Marketing and Advertising
Experience
Child & Family Services of Southwestern Michigan, Inc. April 2015 - Present
First Presbyterian Church October 2014 - Present
ArtsBridge August 2011 - Present
Twin Cities Organ Concert Series July 2011 - June 2014
Self-Employed January 2010 - March 2014
WNIT Public Television October 2007 - October 2009
Press Ganey Associates, Inc. May 2004 - December 2006
Press Ganey Associates, Inc. March 2001 - May 2004
All-Phase Electric Supply Company, Inc. February 1999 - May 2000
All-Phase Electric Supply Company, Inc. February 1997 - February 1999
Skills
Public Relations, Fundraising, Marketing Communications, Event Planning, Project Management, Public Speaking, Leadership, Training, Publicity, Market Research, Marketing, Management, Community Outreach, Strategic Planning, Analysis, Social Media, Data Analysis, Nonprofits, Event Management, Administrative Work, Grant Coordination
Education
Indiana University Bloomington
Piano Performance
Indiana University South Bend
B.S., Business with concentrations in Marketing and Advertising
Interlochen Arts Academy
College prep course work and classical piano
Lake Michigan College
Associates, Business Administration
Child & Family Services of Southwestern Michigan, Inc. April 2015 - Present
First Presbyterian Church October 2014 - Present
ArtsBridge August 2011 - Present
Twin Cities Organ Concert Series July 2011 - June 2014
Self-Employed January 2010 - March 2014
WNIT Public Television October 2007 - October 2009
Press Ganey Associates, Inc. May 2004 - December 2006
Press Ganey Associates, Inc. March 2001 - May 2004
All-Phase Electric Supply Company, Inc. February 1999 - May 2000
All-Phase Electric Supply Company, Inc. February 1997 - February 1999
Skills
Public Relations, Fundraising, Marketing Communications, Event Planning, Project Management, Public Speaking, Leadership, Training, Publicity, Market Research, Marketing, Management, Community Outreach, Strategic Planning, Analysis, Social Media, Data Analysis, Nonprofits, Event Management, Administrative Work, Grant Coordination
Education
Indiana University Bloomington
Piano Performance
Indiana University South Bend
B.S., Business with concentrations in Marketing and Advertising
Interlochen Arts Academy
College prep course work and classical piano
Lake Michigan College
Associates, Business Administration
Brandon Foley's Press Ganey Associates, Inc. Experience May 2004 - March 2006
Job Product Marketing Manager at BD
Industry Medical Devices
Experience
BD January 2015 - Present
Applied Medical January 2013 - January 2015
Boehringer Ingelheim Pharmaceuticals, Inc. February 2008 - December 2012
IKON Office Solutions June 2006 - February 2008
Press Ganey Associates, Inc. May 2004 - March 2006
Skills
Sales Operations, Account Management, Sales, New Business Development, Sales Presentations, Sales Management, Strategic Planning, Sales Process, Healthcare, Forecasting, Data Analysis, Pharmaceutical Sales, Product Launch, Selling, Medical Devices, Operating Room, Neurology, Diabetes, B2B, Analysis, Data Modeling, Project Management, Program Management, Business Analysis, Presentation Development, Technical Presentations, Closing Deals, Cloud Computing, Cloud Storage, Program Development, Incentive Programs, Cost Benefit, Mentoring, Health Economics
Education
Indiana University - Kelley School of Business 2012 — 2015
Master of Business Administration (M.B.A.), Business Analytics
Western Michigan University - Haworth College of Business 1999 — 2004
BA, Sales and Business Marketing
East Lansing High School 1996 — 1999
BD January 2015 - Present
Applied Medical January 2013 - January 2015
Boehringer Ingelheim Pharmaceuticals, Inc. February 2008 - December 2012
IKON Office Solutions June 2006 - February 2008
Press Ganey Associates, Inc. May 2004 - March 2006
Skills
Sales Operations, Account Management, Sales, New Business Development, Sales Presentations, Sales Management, Strategic Planning, Sales Process, Healthcare, Forecasting, Data Analysis, Pharmaceutical Sales, Product Launch, Selling, Medical Devices, Operating Room, Neurology, Diabetes, B2B, Analysis, Data Modeling, Project Management, Program Management, Business Analysis, Presentation Development, Technical Presentations, Closing Deals, Cloud Computing, Cloud Storage, Program Development, Incentive Programs, Cost Benefit, Mentoring, Health Economics
Education
Indiana University - Kelley School of Business 2012 — 2015
Master of Business Administration (M.B.A.), Business Analytics
Western Michigan University - Haworth College of Business 1999 — 2004
BA, Sales and Business Marketing
East Lansing High School 1996 — 1999
Kristin Heath's Press Ganey Associates, Inc. Experience July 2008 - April 2011
Job Vice President, Human Resources & Organizational Development at Press Ganey Associates
Industry Human Resources
Experience
Press Ganey Associates October 2013 - Present
Press Ganey Associates August 2012 - September 2013
Press Ganey Associates April 2011 - July 2012
Press Ganey Associates, Inc. July 2008 - April 2011
Press Ganey Associates July 2003 - July 2008
Press Ganey Associates December 2001 - July 2003
University of Notre Dame August 1996 - August 2001
Andersen Consulting (Accenture) September 1995 - August 1996
Community Partnership for Child Development August 1994 - August 1995
Skills
Healthcare, Data Analysis, Cross-functional Team..., Process Improvement, Strategic Planning, Coaching, Change Management, Team Leadership, Hospitals, Public Speaking, Analysis, Training, Onboarding, Performance Management, Strategy, Leadership, Organizational..., Employee Engagement, Organizational..., Human Resources, Performance Improvement, MBTI
Education
University of Notre Dame - Mendoza College of Business 1997 — 2001
MBA
University of Notre Dame 1990 — 1994
BA
Germantown Academy 1976 — 1990
High School
Press Ganey Associates October 2013 - Present
Press Ganey Associates August 2012 - September 2013
Press Ganey Associates April 2011 - July 2012
Press Ganey Associates, Inc. July 2008 - April 2011
Press Ganey Associates July 2003 - July 2008
Press Ganey Associates December 2001 - July 2003
University of Notre Dame August 1996 - August 2001
Andersen Consulting (Accenture) September 1995 - August 1996
Community Partnership for Child Development August 1994 - August 1995
Skills
Healthcare, Data Analysis, Cross-functional Team..., Process Improvement, Strategic Planning, Coaching, Change Management, Team Leadership, Hospitals, Public Speaking, Analysis, Training, Onboarding, Performance Management, Strategy, Leadership, Organizational..., Employee Engagement, Organizational..., Human Resources, Performance Improvement, MBTI
Education
University of Notre Dame - Mendoza College of Business 1997 — 2001
MBA
University of Notre Dame 1990 — 1994
BA
Germantown Academy 1976 — 1990
High School
Nancy Duncan's Press Ganey Associates, Inc. Experience 2007 - July 2010
Job Educator
Industry Education Management
Experience
ITT Technical Institute June 2010 - December 2012
Press Ganey Associates, Inc. 2007 - July 2010
Indiana University South Bend August 2002 - June 2006
Kent State University August 1994 - August 2002
Skills
Information Technology, Public Speaking, Research, Microsoft Office, E-Learning, Teaching, Project Management, Instructional Design, Technical Writing, Program Management, Disaster Recovery, Leadership, Data Analysis, Distance Learning, Leadership Development, Higher Education, Security, Analysis, Computer Hardware, Knowledge Management, SQL, Process Improvement, System Administration, Software Documentation, Troubleshooting, Training, Visio, SharePoint, Access, Networking, Team Leadership, Management, Windows XP, Databases, Windows
Education
Texas A&M University - Mays Business School 1989 — 1995
PhD, Information Systems Management
University of Rochester
BA, English
ITT Technical Institute June 2010 - December 2012
Press Ganey Associates, Inc. 2007 - July 2010
Indiana University South Bend August 2002 - June 2006
Kent State University August 1994 - August 2002
Skills
Information Technology, Public Speaking, Research, Microsoft Office, E-Learning, Teaching, Project Management, Instructional Design, Technical Writing, Program Management, Disaster Recovery, Leadership, Data Analysis, Distance Learning, Leadership Development, Higher Education, Security, Analysis, Computer Hardware, Knowledge Management, SQL, Process Improvement, System Administration, Software Documentation, Troubleshooting, Training, Visio, SharePoint, Access, Networking, Team Leadership, Management, Windows XP, Databases, Windows
Education
Texas A&M University - Mays Business School 1989 — 1995
PhD, Information Systems Management
University of Rochester
BA, English
Susan Akehurst's Press Ganey Associates, Inc. Experience October 2006 - Present
Job Senior Manager, Product Analysis
Industry Hospital & Health Care
Experience
Press Ganey December 2014 - Present
Press Ganey Associates, Inc. October 2006 - Present
Magellan Health Services March 2000 - October 2006
United Healthcare July 1995 - March 2000
Skills
SDLC, Business Analysis, Visio, Process Improvement, Business Process, Integration, Requirements Analysis, Cross-functional Team..., Project Management, Software Documentation, Analysis, Business Intelligence, Team Leadership, Business Process..., Software Project..., Requirements Gathering, Data Analysis, Program Management, Vendor Management, Analytics, MS Project, Quality Assurance, SQL, CRM, Data Warehousing, PMP, Healthcare Information..., IT Management, Databases, Agile Methodologies, Enterprise Architecture, ITIL, Software Development, Project Portfolio..., Microsoft SQL Server
Education
Towson University
BS, Business Administration
Press Ganey December 2014 - Present
Press Ganey Associates, Inc. October 2006 - Present
Magellan Health Services March 2000 - October 2006
United Healthcare July 1995 - March 2000
Skills
SDLC, Business Analysis, Visio, Process Improvement, Business Process, Integration, Requirements Analysis, Cross-functional Team..., Project Management, Software Documentation, Analysis, Business Intelligence, Team Leadership, Business Process..., Software Project..., Requirements Gathering, Data Analysis, Program Management, Vendor Management, Analytics, MS Project, Quality Assurance, SQL, CRM, Data Warehousing, PMP, Healthcare Information..., IT Management, Databases, Agile Methodologies, Enterprise Architecture, ITIL, Software Development, Project Portfolio..., Microsoft SQL Server
Education
Towson University
BS, Business Administration
Ni Yan's Press Ganey Associates, Inc. Experience February 2011 - September 2011
Job Creator at Mobile App
Industry Consumer Services
Experience
Mobile App May 2015 - Present
DealerRater.com, LLC September 2011 - Present
Press Ganey Associates, Inc. February 2011 - September 2011
UpToDate, Inc. March 2010 - March 2011
Accor Services April 2008 - March 2010
Cambridgesoft Corp. August 1998 - April 2008
Skills
C#, ASP.NET, T-SQL, SQL Server 2008, TFS, Object Oriented..., Visual Studio 2010, .NET, WPF Development, AJAX, jQuery, XML, Agile Methodologies, IIS, PL/SQL, SharePoint, Software Project..., Web Services, CSS, Oracle, Cruise Control, Subversion, Perforce, MVC, MFC, Visual Studio, Microsoft SQL Server, OOP, MVC4, NHibernate, Spring.net, Databases, Web Applications, ASP.NET MVC
Education
Harvard University 1999 — 2002
Master, Software Engineering
The College of William and Mary 1996 — 1998
Master, Applied Science
Mobile App May 2015 - Present
DealerRater.com, LLC September 2011 - Present
Press Ganey Associates, Inc. February 2011 - September 2011
UpToDate, Inc. March 2010 - March 2011
Accor Services April 2008 - March 2010
Cambridgesoft Corp. August 1998 - April 2008
Skills
C#, ASP.NET, T-SQL, SQL Server 2008, TFS, Object Oriented..., Visual Studio 2010, .NET, WPF Development, AJAX, jQuery, XML, Agile Methodologies, IIS, PL/SQL, SharePoint, Software Project..., Web Services, CSS, Oracle, Cruise Control, Subversion, Perforce, MVC, MFC, Visual Studio, Microsoft SQL Server, OOP, MVC4, NHibernate, Spring.net, Databases, Web Applications, ASP.NET MVC
Education
Harvard University 1999 — 2002
Master, Software Engineering
The College of William and Mary 1996 — 1998
Master, Applied Science
Kaiser Permanente
Cardinal Health
Mayo Clinic
HCA
Baxter Healthcare
Providence Health & Services
Fresenius Medical Care
Carolinas Healthcare System