Prialto Company
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Prialto Employees
Prialto September 2014 - Present
Prialto July 2013 - September 2014
Prialto February 2013 - June 2013
Xerox May 2010 - December 2012
NCO Group February 2009 - April 2010
Crowne Plaza® Hotels & Resorts February 2008 - November 2008
Atento December 2006 - March 2008
Banco de Exportación, S.A. May 2005 - November 2006
Skills
People Skills, Team Leadership, People Development, Ownership, Great Motivator, Supervising, Problem Solving, Creativity, Constructive Feedback, Customer Service, Telecommunications, Time Management, Offshore Outsourcing, Microsoft Office, Internet Explorer, Microsoft Excel, Salesforce.com, LinkedIn, American English, Mobile Technology, Android Development, iPhone, SAP, Six Sigma, Avaya, Call Centers, Management, Customer Satisfaction, Training
Education
Universidad de San Carlos de Guatemala 2005 — 2016
Computer Engineering, Couldn't keep studying after 2,007 - Planning to keep studying in 2,016
Liceo Chapero 1991 — 2003
High School Diploma, Computer Programming
Various companies 2000 - Present
Social Chorus 2011 - 2012
DPN 2011 - 2012
Prialto 2011 - 2012
Skills
Outsourcing, Call Center, Customer Service, Customer Satisfaction, BPO, Microsoft Excel, Call Centers, Management, Operations Management, Training, Team Building, Salesforce.com
Education
Santa Monica College
University of Southern California - Marshall School of Business
Prialto March 2015 - Present
Prialto September 2014 - Present
Prialto May 2014 - Present
HIFAN RECORDS PHILIPPINES 2008 - 2014
Microtel Global Solutions May 2007 - April 2008
Alorica Philippines December 2002 - January 2005
At&t Broadband January 2002 - November 2002
Sprint PCS and Broadband December 2000 - July 2001
Skills
Social Media Marketing, Marketing Management, Brand Awareness, Project Management, Music Industry, Video Production, Music Production, Recruitment Advertising, BPO, Event Producing, Sales Management, Business Development, Start-ups, Management, Brand Development, Event Production, Marketing Strategy, Sales, Training, Microsoft Office, Team Building, Event Management
Education
Heald College-Hayward 2000 — 2002
Associate's degree in Computer Science and Business Management, Computer and Information Sciences and Support Services
Del La Salle University
Silicon Valley Community Foundation June 2014 - Present
Prialto January 2013 - May 2014
Freelance 2007 - 2013
The Sikh Coalition May 2007 - May 2011
Allen & Overy September 2004 - July 2006
Skills
Legal Research, Human Rights, Legal Writing, Editing, Non-profits, Public Policy, Research, Fundraising, Project Management, Photoshop, Salesforce.com, Nonprofits, Journalism, Analysis, Social Media, Press Releases, Time Management, Blogging, Politics, Sales, Marketing, Policy, Strategy, Leadership, Strategic Communications, Writing, Strategic Planning, Community Outreach
Education
Columbia University - Graduate School of Journalism 2006 — 2007
M.Sc., Print Journalism
Yale Law School 2001 — 2004
J.D., Law
University of Southern California 1997 — 2001
B.A., International Relations & British Literature
Grover Cleveland High School 1994 — 1997
Diploma, Humanities
The DuMont Project July 2014 - Present
TargetClose May 2014 - Present
Prialto January 2014 - Present
Capgemini January 2010 - December 2010
"Woman" Magazine July 2008 - May 2009
Ludwig von Mises Library 2008 - 2009
Universidad Francisco Marroquin January 2008 - July 2008
Universidad Francisco Marroquin January 2008 - July 2008
Ludwig von Mises Library January 2008 - June 2008
Freelance Tutor March 2006 - October 2006
Skills
Spanish, English, Microsoft Excel, Social Media, Customer Service, Outsourcing, Translation, Business Analysis, Social Networking, Business Intelligence, Editing, Analysis, Public Speaking, Executive..., QlikView, Reporting & Analysis, Dewey Decimal System, Writing, TOEFL, Crystal Xcelsius 2008, Tutoring, Teaching, Library Reference, Consulting, BPO, Keynote, Wikis, Facebook Fan Page..., Twitter, Macromedia, Dreamweaver, Blogging, Training, Management, Time Management, Event Management, Entrepreneurship, Market Research, Leadership, Project Management, Social Media Marketing, Research, Start-ups, Strategy, Data Analysis, CRM, Online Advertising, Online Marketing, Project Planning, Advertising
Education
Universidad Francisco Marroquín 2007 — 2009
Bachelor of Laws (LLB)
Universidad Rafael Landívar 2006 — 2007
Licenciatura, Ciencias Jurídicas y Sociales
Colegio Monte Maria 1993 — 2005
High School Degree
Colegio Monte Maria
Kyool
Kyool
Prialto October 2014 - Present
Industrias Licoreras de Guatemala September 2011 - August 2014
Skills
Administrative..., Microsoft Excel, Scheduling, Report Writing, Financial Reporting, Data Analysis, People Skills, Microsoft Office, Marketing Strategy, Business Strategy, Business Development
Education
Universidad Galileo 2011 — 2015
Bachelor of Business Administration (B.B.A.), Information Technology
Itec Universidad del Valle
Bachiller en Ciencias y Letras
Prialto November 2014 - Present
Prialto May 2014 - Present
Xerox October 2012 - April 2014
Xerox June 2011 - September 2012
Skills
Management, Microsoft Office, Customer Service, Time Management, Outlook, Microsoft Excel, Administration, Human Resources, Administrative..., Office Management, PowerPoint, Microsoft Word, Call Centers, Office Administration, IEX Total View, CMS, Call Center..., Call Center Development, Staffing Analysis, Business Process, Online Marketing, Strategic Human..., CRM, Team Building
Education
ESI Business School 2013 — 2016
Bachelor's Degree, Business Administration and Management, General
Universidad Mariano Gálvez 2006 — 2007
Bachelor in Advertising
Rocket Fuel Inc. July 2014 - Present
Prialto June 2013 - August 2013
Sonim Technologies July 2012 - August 2012
Silicon Valley Partners LLC June 2011 - August 2011
Ladera Skateboards July 2010 - June 2011
Skills
Financial Modeling, Competitive Analysis, Financial Statement..., Contractual Agreements, Microsoft Excel, PowerPoint, WordPress, Inventory Analysis, New Account Acquisition, Microsoft Office, SEO, Sales Surveying, HubSpot, Leadership, Entrepreneurship
Education
University of California, Santa Barbara 2010 — 2014
Economics
Universitat Pompeu Fabra 2012 — 2013
International Economics and Spanish
Prialto September 2014 - Present
Prialto January 2012 - September 2014
Prialto January 2013 - January 2014
Merrill Lynch September 2010 - December 2010
Cortina Systems July 2008 - September 2008
Cortina Systems June 2007 - September 2007
Education
Charles H. Lundquist College of Business 2009 — 2011
Finance Concentration
University of Oregon 2007 — 2011
BS, Business Administration
Los Gatos High 2003 — 2007
Prialto June 2011 - January 2014
ACS, a Xerox Company May 2010 - November 2010
Transactel December 2005 - January 2010
Skills
Teaching English as a..., Customer Service, Customer Satisfaction, Social Media
Education
Universidad de San Carlos de Guatemala 2002 — 2006
BPO Innovations June 2013 - Present
Prialto June 2013 - June 2015
Capgemini July 2011 - April 2013
Skills
Operations Management, Team Management, Management, Microsoft Office, Outsourcing, Graphic Design, Communication, Architectural Design, Adobe Creative Suite, Telecommunications, Time Management, Spanish, English, Portuguese, CRM, Team Building, Sales, Training, Call Centers, Customer Service, Customer Satisfaction, Integration
Education
Universidad Galileo 2012 — 2014
Technician - Communication and Graphic Design, Graphic Communications
NSN India Gurgaon 2012 — 2012
IDS OEM - Logistic Coordinator, Logistics, Materials, and Supply Chain Management
Universidad de San Carlos de Guatemala 2007 — 2011
Architecture Studies, Architecture
BPO Innovations April 2014 - Present
Prialto April 2014 - June 2015
Skills
Microsoft Office, Windows, Sales, Integration, Time Management, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Research, English, Training, Team Building, Customer Satisfaction, Management, Leadership, Outsourcing, Operations Management, Spanish, Social Media
Education
NBS National Business School 2015 — 2016
Bachelor's Degree, Business Administration and Management, General
Peoples’ Friendship University of Russia 2010 — 2013
Diploma, Psychology
Prialto May 2012 - Present
Serco September 2011 - March 2012
Allied Global September 2008 - August 2011
Skills
Customer Service, Leadership, Time Management, Customer Satisfaction, Team Management, Quality Assurance, Microsoft Excel, Management, Spanish, Microsoft Office, Microsoft Word, PowerPoint, Human Resources, Team Building, English, Social Media, Outsourcing, Food, Problem Solving, Customer Support, Languages, Fashion, Italian, Organization, Cooking, Operations Management, Training, Event Planning, Research
Education
Universidad de Concepción 2004 — 2005
International Course, Aquaculture
Universidad de San Carlos de Guatemala 2002 — 2005
Technology, Aquaculture, Technical degree in Aquaculture
Kelly Services June 2015 - Present
California Department of Public Health April 2015 - June 2015
Prialto November 2014 - January 2015
Verity Concepts, Inc. June 2014 - September 2014
California Department of Public Health June 2013 - December 2013
Santa Clara University September 2011 - June 2013
Santa Clara University June 2011 - June 2013
Santa Clara University September 2011 - March 2013
Santa Clara University April 2010 - February 2013
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Social Media, Environmental Policy, Environmental Chemistry, Italian languages, Spanish-speaking, Google Docs, Laboratory, Social Networking, Social Networking Sites, Academic Tutoring, Tutoring, Biochemistry, HPLC, Childcare, Critical Thinking
Education
Santa Clara University 2009 — 2013
Bachelor of Science (BSc), Biochemistry
St. Patrick-St. Vincent High School 2005 — 2009
High School Diploma
Prialto July 2013 - Present
Xerox April 2013 - July 2013
Innovative Contact Solutions February 2013 - March 2013
NCO Group November 2012 - January 2013
247 Guatemala March 2008 - August 2012
Colegio Cumorah January 2007 - October 2007
Skills
Call Centers, Time Management, Customer Service, Customer Satisfaction, Sales, Microsoft Word, Team Building, Microsoft Excel, Troubleshooting, English, Environmental Awareness, Budgets, Training, Outlook, Salesforce.com, Social Networking, Outreach Services, Prospect Research, Scheduling
Education
Universidad de San Carlos de Guatemala 2013 — 2018
Bachelor on International Affairs
IBPM 2012 — 2012
Bachelor's degree
GECA 1996 — 2012
Elementary Level
INCA 2003 — 2005
Highschool Diploma, Social Sciences
Prialto January 2013 - Present
NCO Group January 2010 - January 2013
Skills
Training, Leadership, Research, Call Center, Outsourcing, Sales&Marketing, Microsoft Excel, Time Management, Operations Management, Customer Satisfaction, Management, Call Centers, BPO, Microsoft Office, Customer Service, English, Sales, PowerPoint, Event Planning, Spanish
Education
Universidad Mariano Gálvez 2013 — 2013
Colegio Lehnsen
Box June 2015 - Present
Prialto January 2012 - Present
Prialto January 2012 - May 2015
Elance-oDesk 2010 - 2012
Alpine Investors 2007 - 2009
VillaSport 2002 - 2007
Credit Suisse 1997 - 1999
UBS 1995 - 1997
Skills
CRM, Management, Salesforce.com, Sales Operations, Outsourcing, Business Networking, Sales Management, Training, Customer Success, Business Development, Business Process Design, Business Strategy, Professional Services
Education
Stanford Graduate School of Business 1999 — 2001
MBA
Princeton University 1991 — 1995
AB
Covenant Surgical Partners July 2013 - Present
Prialto December 2012 - July 2013
Covenant Surgical Partners November 2011 - November 2012
Covenant Surgical Partners October 2008 - October 2011
Skills
Healthcare, Hospitals, HIPAA, Healthcare Management, Healthcare Information..., Strategic Planning, Customer Service, Microsoft Excel, Process Improvement, Marketing, Team Building, Salesforce.com, Business Development, Start-ups, Strategy, Leadership, Financial Analysis, Management, Training, Market Research, CRM, Cross-functional Team..., Entrepreneurship
Education
Pepperdine University 2004 — 2008
BS, International Business
Montgomery Bell Academy
Llano Investment Management January 2014 - May 2015
Zak Detox January 2014 - April 2015
Trada March 2013 - March 2014
Amplio Digital September 2012 - December 2013
Prialto September 2013 - October 2013
Dynamite Laser Beam June 2012 - October 2012
Justin's May 2012 - September 2012
Delaney Bay Fund Haiti May 2010 - May 2012
Skills
Entrepreneurship, SEO, Social Media Marketing, Social Media, Sales, Microsoft Office, Social Networking, Microsoft Excel, PowerPoint, Music Production/..., Marketing Strategy, Advertising, Marketing, Online Advertising, Digital Marketing, Public Relations, Marketing Communications, salelsforce.com, Market Research, Email Marketing, Digital Media, HTML, CSS, Drupal, Internet Entrepreneur, Entrepreneurship..., Fundraising, Direct Sales, Sales Process, Paid Search Campaigns, Paid Search Strategy, Project Management, Creative Writing, Customer Relations, Brand Development, Branding & Identity, advertis, Organizational..., Productivity Coaching, Process Efficiency, Web Design, Data Analysis, Critical Thinking, Thrive in A Fast-paced..., Acoustic Guitar, Mountaineering, Adobe Creative Suite, Writing, Management
Education
University of Colorado Boulder 2009 — 2013
Bachelor's Degree, Advertising; Minor in Technology, Arts & Digital Media; Certificate of Entrepreneurship
Universidad de Belgrano 2011 — 2011
International Business & Third World Innovation Spanish