Professional Dealer Services
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Professional Dealer Services Employees
Professional Dealer Services May 2013 - Present
Skills
Leadership, Customer Service, Customer Satisfaction, Sales, Training, Listening, Verbal Communication, Customer Retention, Account Management, Conflict Resolution, Retail Sales, Time Management, Sales Process, Retail, Body Language, Written Communication, Customer Support, Intercultural..., Persuasion, Interpersonal..., Teamwork, Public Speaking, New Hire Orientations, Team Leadership, B2B, New Business Development, Value-Added Selling, Strong Business Acumen, Consultative Selling, Contract Negotiation, Time & Territory..., B2B Sales, Non-Verbal Communication, Empathy, Diligence, Micro Expressions
Education
University of Iowa 2011 — 2013
Bachelor of Arts (BA), Communication Studies
Kirkwood Community College 2009 — 2011
Associate's Degree
Coe College 2007 — 2009
Business Administration
Professional Dealer Services May 2011 - Present
Skills
New Business Development, Automotive, Profit Maximization, Customer Retention, Reinsurance, Warranty, Business Process, Wealth Accumulation, Sales Process, Sales, Team Building, Sales Management, Account Management, Automotive Aftermarket, Automobile, Automotive Sales..., B2B, Customer Satisfaction, Customer Service, Negotiation, Profit, Reynolds, Sales Operations, Budgets, Dealer Management, Dealer Operations, Dealer Track, F, Gross Profit, Leadership, Selling, Vehicles, Dealers
Education
University of Iowa 2009 — 2011
BS, Communication Studies with a Business Emphasis
Professional Dealer Services February 2014 - November 2014
Gallagher Bassett Service February 2009 - February 2014
Capri Ristorante March 2005 - February 2009
American Energy September 2006 - November 2008
SC Design September 2004 - April 2006
Skills
Sales, Management, Customer Service, Insurance, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Event Planning, Account Management, Strategic Planning, Outlook, Risk Management, Social Media, Food & Beverage, Event Management, Public Speaking, Human Resources, Administrative..., Team Building, Office Management, Employee Benefits, Claim, Customer Retention, Social Networking, Customer Satisfaction, Administrative...
Education
Parkland College
University of Illinois at Urbana-Champaign
Cars.com August 2013 - Present
Cars.com April 2012 - Present
Professional Dealer Services July 2011 - April 2012
NSA Media May 2010 - August 2010
Skills
Email Marketing, Sales, Analysis, Management, PowerPoint, Social Media, Customer Service, Marketing, Salesforce.com, Data Analysis, Social Media Marketing, Customer Satisfaction, Advertising, SEM, Account Management
Education
Illinois State University 2007 — 2011
Bachelor, Integrated Marketing Communications
Desert European Motorcars, Ltd. September 2013 - Present
Mercedes-Benz of Saint Charles October 2012 - Present
Heritage Harley-Davidson March 2012 - Present
Professional Dealer Services September 2010 - July 2011
Bentley Downers Grove September 1999 - December 2008
Racine & Associates November 1988 - September 1999
SSI Medi March 1984 - November 1988
Skills
Automobile, Vehicles, Sales Management, Automotive, Dealers, Automotive Aftermarket, Parts, Sales, Sales Process, Customer Satisfaction
Education
Bentley Academy 2003 — 2008
Bentley Motorcars and Dealer Operations
Southern Illinois University, Carbondale 1980 — 1984
MCHS
Professional Dealer Services January 1991 - Present
Skills
Customer Service, Automotive Aftermarket, Dealers, New Business Development, Sales Management, Leadership, Automotive, Automobile, Profit, Customer Satisfaction, Vehicles, Business Development, Insurance, Sales Operations
Education
Texas Tech University 1971 — 1976
BS, RANGE MNGMNT-WILDLIFE BIOLOGY
Nissan of New Rochelle May 2015 - June 2015
Professional Dealer Services September 2013 - January 2015
Loman Ford and KIa March 1989 - February 2012
Skills
Six Sigma, Dealers, Customer Service, Sales, Sales Process, Sales Management, Sales Operations, Customer Satisfaction, Budgets, Strategic Planning, Process Improvement, Inventory Management, Business Planning, Forecasting, Purchasing, Pricing, Financial Analysis, Operations Management, Management, Profit, New Business Development, Customer Retention, Automotive, Team Building, Negotiation, Account Management, Leadership, Income Statement, Business Strategy, Strategy, Finance, Business Process..., Business Development, Competitive Analysis, B2B, Analysis, CRM, Training, Automotive Aftermarket, Management Consulting, Marketing, Selling, Start-ups, Vehicles, Product Development, Retail, Warranty, Dealer Management, Automobile, Team Leadership
Education
Fairleigh Dickinson University 1984 — 1988
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Tenafly High school
Direct Dealer Services March 2014 - Present
Direct Operation Services October 2012 - Present
Professional Dealer Services October 2011 - January 2014
Nationwide Commnications LLC. January 2011 - October 2011
Nationwide Communications October 2008 - December 2010
Professional Dealer Services, Inc. September 2007 - August 2009
Coldstat Refrigeration December 2004 - September 2007
Basket Produce Inc. March 2002 - December 2004
Skills
Management, Process Improvement, Business Analysis, Business Planning, Sales Process, Business Process, CRM, Training, Sales, Business Management, Customer Service, Customer Retention, Analysis, Creative Problem Solving, Sales Management, Innovative Thinking, Solution Selling, Negotiation, Contract Negotiation, Outsourcing, Direct Sales, Telecommunications, Customer Satisfaction
Education
Fairleigh Dickinson University 2011 — 2013
Global Executive MBA, Management
Ramapo College of New Jersey 2006 — 2008
B.S, Business Administration: Concentration Management
Bergen Community College 2004 — 2006
A.S., Business Administration
Professional Dealer Services 2011 - Present
Nordstrom 2014 - 2015
Beloved Experiential 2008 - 2011
Skills
Sales, Automotive Aftermarket, F&I, Automotive Products, New Business Development, Account Management, Account Servicing, Dealer Training, Marketing, Customer Satisfaction, Salesforce.com, Conflict Resolution, Inventory Management, Product Marketing, Social Media, Customer Service, Promotions, General Administrative..., Customer Retention, Dealers
Education
UNLV 2006 — 2011
Bachelor of Science (BS), Human Services
Ultimo Motors December 2012 - May 2014
Professional Dealer Services February 2010 - December 2012
Skills
Strategic Planning, Automotive, Sales Management, New Business Development, Process Improvement, Business Strategy, Team Building, Negotiation, Project Management, Marketing Strategy, Program Management, Lean Manufacturing, Change Management, Operations Management, Cross-functional Team..., Continuous Improvement, Business Development
Education
University of Pittsburgh
AudaExplore September 2015 - Present
JohnRoorda.com April 2015 - Present
Cumulus Media June 2014 - September 2015
Cars.com February 2012 - February 2014
Professional Dealer Services August 2011 - October 2011
DealerTrack October 2009 - March 2011
DealerTrack August 2007 - September 2009
Land Rover Hinsdale August 2006 - August 2007
BeHappy Corp January 2006 - July 2006
Gillespie Auto Group June 2004 - January 2006
Skills
Training, Vehicles, Selling, Negotiation, Online Advertising, Profit, Sales, Salesforce.com, Sales Management, Cold Calling, New Business Development, Customer Retention, Account Management, Automotive, Inventory Management, Sales Operations, E-commerce
Education
Southern Illinois University, Carbondale 1998 — 2000
BA, Radio / Television
Southern Illinois University, Carbondale 1998 — 2000
Bachelor of Arts - Radio / Television, Radio and Television