Progressive Insurance
Industry: Car insurance company
DescriptionThe Progressive Corporation is one of the largest providers of car insurance in the United States. The company also insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies. Progressive has expanded internationally as well, offering car insurance in Australia. Headquarters: Mayfield, Ohio, United States CEO: Tricia Griffith Number of employees: 30,000 Founders: Joseph Lewis, Jack Green
Progressive Insurance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Progressive Insurance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Progressive Insurance Salaries. You can even request information on how much does Progressive Insurance pay if you want to. Learn about salaries, pros and cons of working for Progressive Insurance directly from the past employees.
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11,735 Progressive Insurance employees in database. Find out everything there's to know about Progressive Insurance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Progressive Insurance Employees
CSA Travel Protection August 2013 - Present
CSA Travel Protection November 2008 - July 2013
Progressive Insurance November 2005 - October 2008
Progressive Insurance January 2004 - November 2005
Progressive Insurance September 2002 - January 2004
Skills
Insurance, Subrogation, Claims Management, Claim, Strategic Planning, Litigation Management, Legal Liability, Recruiting, Data Analysis, Claim Investigation, Leadership, Program Management, Casualty, Liability, Property Damage
Education
Cornell University 1996 — 2000
BA, History of Art
The Bishop's School
USAF December 2006 - Present
Provident Pharmaceuticals July 2006 - September 2006
Professional Bull Riders, Inc. January 2006 - June 2006
Progressive Insurance November 2004 - November 2005
Skills
Security+, COMSEC, Network Design, Link 16, ADSI, JREGW, SADL, Tactical Data Links, Active DoD Top Secret..., JTIDS, NIPR, SIPRNET, Cisco Technologies, DoD, Switches, Security, Computer Security, Air Force, Disaster Recovery, Information Assurance, Intelligence, Top Secret, Networking, Wireless, C4ISR, Information Security, Network, Security Clearance, Network Security, Active DoD Secret..., Cisco Routers, Access, Special Operations, Defense, System Deployment, DoDAF, Military Operations, Network Engineering, Network Administration, Information Security..., LAN-WAN, Cisco IOS, Military Experience, National Security, Troubleshooting, Military, Program Management, Operational Planning, CompTIA Security, Command
Education
Community College of the Air Force 2006 — 2014
Associate's degree, applied computer sciences
Capgemini 2014 - Present
The Hartford 2013 - 2014
The Hartford 2011 - 2013
The Hartford Insurance Group July 2010 - December 2011
PEMCO Insurance February 2007 - June 2009
PEMCO Insurance April 2004 - April 2008
Progressive Insurance August 2000 - December 2003
Progressive Insurance October 1999 - August 2000
Skills
SDLC, Vendor Management, Process Improvement, Business Analysis, Change Management, Program Management, Project Management, PMO, Visio, SharePoint, Requirements Analysis, Team Building, Software Documentation, Business Process..., Agile Methodologies, Management, Quality Assurance, Testing, Software Development, Requirements Gathering, Leadership, Six Sigma, Team Management, ITIL, Strategy, Call Centers, Enterprise Software, Business Intelligence, MS Project, Software Project..., IT Management, IT Strategy, Business Process, Business Requirements, PMP, Project Portfolio..., Analysis, Data Warehousing, Outsourcing, Risk Management, Cross-functional Team..., Integration, Resource Management, CRM, Agile Project Management, Enterprise Architecture, Governance, Waterfall, Project Delivery, User Acceptance Testing
Education
Cornell University 1983 — 1986
BA
Kent State University 1986 — 1990
MA
State Farm – The Taxter Agency August 2013 - Present
Progressive Insurance April 2008 - August 2013
Progressive Insurance October 2006 - April 2008
Skills
Insurance, Customer Service, Microsoft Office, Microsoft Excel, Property & Casualty..., Strategic Planning, Risk Management, Business Analysis, Health Insurance, Microsoft Word, Process Improvement, Commercial Insurance, Management
Education
University of North Florida 2000 — 2003
Bachelor of Business Administration (B.B.A.), Business Management
Cumberland College 1998 — 2000
OEConnection (OEC) April 2015 - Present
PCM September 2013 - April 2015
Forest City Enterprises February 2013 - August 2013
PC Tech Support LLC November 2007 - February 2013
Progressive Insurance January 2004 - March 2012
Progressive Diversified Business Group April 1998 - December 2003
Summa Health System May 1995 - April 1998
Ohio Savings Bank March 1993 - May 1995
Banc One Services Corp March 1992 - March 1993
Skills
Incident Management, Service Management, Desktop Support..., Vendor Management, IT Operational Skills, Technical Skills, Customer Service, Team Building, Help Desk Support, IT Management, Information Technology, ITIL, Active Directory, Networking, Technical Support, VMware, Servers, Operating Systems, System Deployment, Troubleshooting, Computer Hardware, Network Administration, Windows XP
Education
Corporate College (Cuyahoga Community College) 2012 — 2013
Health Information Technology, Technical/Software Support
Progressive Insurance Training 1998 — 2012
Cuyahoga Community College 2004 — 2005
Network Software of Applied Business, Network Software Program, 3.5
Wolters Kluwer July 2015 - Present
Safeguard Properties February 2013 - July 2015
KeyBank July 2012 - February 2013
Explorys, Inc. August 2010 - July 2012
Concurrent March 2010 - July 2010
GXS March 2008 - March 2010
Everstream September 2006 - March 2008
CSC Group December 2005 - September 2006
Progressive Insurance October 2003 - December 2005
AMS Services September 2002 - September 2003
Skills
Unix, Linux, Troubleshooting, Servers, VMware, Solaris, Operating Systems, Red Hat Linux, Active Directory, Shell Scripting, Apache, Bash, SQL, System Administration, Software Installation, Oracle, Databases, Integration, BASH scripting, Microsoft SQL Server, Hardware, MySQL, Technical Support, Virtualization, XML, Windows, Security, Tomcat, Software Documentation, Disaster Recovery, Cloud Computing, Java, Testing, AIX, Subversion, VPN, Ubuntu, Cisco Technologies, Python, Awk, Networking
Education
Cuyahoga Community College 2006 — 2008
N/A, Computer Science
Cuyahoga Community College 1994 — 1995
Ethos Underwriting Services, a Swett & Crawford Company October 2013 - Present
East Coast Underwriters May 2007 - October 2013
Progressive Insurance January 2006 - May 2007
Employers Life Insurance Corporation November 2002 - September 2005
Carolina Benefit Administrators of SC October 1998 - November 2002
Skills
Claim, Life Insurance, Claims Management, Employee Benefits, Medical Insurance, Reinsurance, Risk Management, Medical Underwriting, Stop-Loss, Health Insurance, Self-funded, Term Life Insurance, Brokers, Excess, Legal Liability, Health Savings Accounts, Casualty, Workers Compensation, Disability Insurance, Captives, Commercial Insurance, Casualty Insurance
Education
Converse College
Bedrock Business Media November 2014 - June 2015
CounterTack July 2014 - November 2014
CounterTack August 2013 - July 2014
Ally Financial Inc. April 2012 - August 2013
Ally Financial Inc. November 2010 - April 2012
Ally Financial Inc. November 2009 - November 2010
Skookum Digital Works August 2008 - December 2009
Red Ventures July 2006 - August 2008
Integrated Marketing Technologies June 2004 - July 2006
Progressive Insurance November 2003 - June 2004
Skills
JavaScript, Web Development, Web Applications, jQuery, Start-ups, REST, JSON, API Development, Node.js, Python, Django, MongoDB, ElasticSearch, Ruby, Backbone.js, React.js, Ansible, Packer, Capistrano, Private Cloud, Unix, User Experience, User Interface Design, Enterprise Software, CSS, MySQL, HTML5, Linux
Education
Cuyahoga Community College 2002 — 2003
Associate’s Degree, IT: Web Maintenance and Development
Penn State University 2000 — 2002
Bachelor's degree attempted, not completed, Information Sciences and Technology
Indian Valley High School 1996 — 2000
College Station Police Dept. April 2013 - Present
Newry Corp September 2011 - March 2013
American Greetings June 2008 - September 2011
McMaster-Carr Supply March 2006 - February 2008
Progressive Insurance November 2003 - March 2006
Progressive Insurance April 2002 - November 2003
Progressive Insurance July 2000 - April 2002
Clarity Consulting June 1999 - September 1999
Kaplan Test Prep and Admissions January 1998 - December 1998
Autopro Recruiting June 1998 - September 1998
Skills
Data Analysis, Management, Training, Business Strategy, Marketing, Competitive Analysis, Product Development, Analysis, Research, Financial Analysis, Microsoft Excel, Consulting
Education
Cornell University 1999 — 2000
Master of Engineering, Operations Research/Finance
Cornell University 1995 — 1998
Bachelor of Science, Economics/Business
United States Air Force August 2010 - Present
MDANG February 2010 - July 2010
United States Air Force October 2009 - February 2010
Progressive Insurance September 2007 - October 2009
Big Steaks Managment January 2006 - June 2006
US Army September 1997 - February 2005
Skills
CBRN, Emergency Management, Disaster Response, Risk Analysis, Threat & Vulnerability..., Homeland Security, National Security, Security Clearance, Military, Police, Security Operations, Intelligence Analysis, Crisis Management, Command, Hazardous Materials, Firearms, Government, Contingency Planning, Emergency Services, Fire Protection, Fire Safety, Firefighting, First Responder, Policy, Preparedness, Public Safety, Rescue, Air Force, Counterterrorism, EMS, Force Protection, Weapons, Tactics, Special Operations, Exercises, Incident Command, Military Training
Education
Towson University 2001 — 2006
Bachelor of Applied Science (B.A.Sc.), Business/Corporate Communications
Community College of the Air Force 2004 — 2005
Associate's degree, Emergency Management
Cleveland Foodbank January 2015 - Present
Reesential Inc March 2014 - Present
Greater Cleveland Food Bank October 2012 - January 2015
Progressive Insurance July 1999 - September 2012
Multi-Fund Mortgage Bancorp August 1992 - August 2000
Skills
Leadership Development, Team Building, Customer Service, Training, Process Improvement, Leadership, Management, Team Management, Time Management, Call center start-up, Call Center Development, Call Monitoring, Coaching, Employee Training, Mentoring, Customer Satisfaction, Customer Retention, Customer Experience, Change Management, Marketing, Recruiting, Employee Relations, Risk Management, Budgets, Public Speaking, Microsoft Office
Education
Cleveland State University
Business, Management, Marketing, and Related Support Services
Cuyahoga Community College
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Shaw High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, A
University of Phoenix
Business, Management, Marketing, and Related Support Services
Progressive Insurance June 2014 - Present
United States Air Force January 2012 - May 2014
United States Air Force December 1994 - 2014
United States Air Force August 2005 - November 2009
Skills
Security Clearance, Military, Air Force, DoD, Defense, Program Management, Troubleshooting, Supervisory Skills, Management, Privacy Compliance, Privacy Protection, Freedom of Information..., Records Management, Information Management, Microsoft Office, Inventory Control, Inventory Management, Team Leadership, Security, Security
Education
Community College of the Air Force 2014 — 2014
Associate's Degree, Knowledge Management
Fanbase Media May 2015 - Present
Las Vegas Sands Corp. September 2014 - May 2015
QVC January 2013 - January 2014
Oodle July 2011 - December 2012
Doostang September 2008 - July 2011
Affinity Circles September 2006 - August 2008
Harvard Business School Association of Northern California October 2006 - February 2008
Yahoo! April 2005 - September 2006
Progressive Insurance October 2001 - April 2005
Bain & Company July 1999 - October 2001
Skills
Product Marketing, Corporate Development, Digital Media, Social Networking, Web 2.0, Emerging Technologies, Business Development, Organizational..., Strategic Planning, Start-ups, Direct Marketing, Management Consulting, Advertising, Analytics, Business Strategy, CRM, Competitive Analysis, Consulting, Cross-functional Team..., E-commerce, Entrepreneurship, Executive Management, Go-to-market Strategy, Lead Generation, Leadership, Management, Market Analysis, Marketing, Marketing Communications, Marketing Strategy, Mergers, Online Advertising, Online Marketing, PPC, Product Development, Product Management, Program Management, Recruiting, SEM, Sales, Sales Management, Social Media, Strategic Partnerships, Strategy, User Experience, Digital Marketing, Mergers & Acquisitions
Education
Harvard Business School 1997 — 1999
MBA, General Management
Cornell University 1991 — 1992
MEng, Operations Research and Industrial Engineering
Cornell University 1987 — 1991
BS, Operations Research and Industrial Engineering
H&R Block November 2013 - Present
Florida Department of Veterans' Affairs June 2010 - July 2013
Progressive Insurance February 2008 - June 2010
Skills
Management, Customer Service, Outlook, Data Entry, Microsoft Excel, Time Management, Office Management, Team Building, Training, Office Administration, Microsoft Word, Microsoft Office
Education
Ursuline College 2003 — 2007
96 credit hours - Degree continuing through University of Florida, Biology/Biological Sciences, General
Cornell University 1980 — 1982
No degree obtained, Human Resources Management and Services
Progressive Insurance June 2014 - Present
FedEx Ground August 2012 - June 2014
The UPS Store December 2011 - June 2014
Skills
Teaching, Research, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, English, Public Speaking, HTML, C++, Customer Service, Outlook, Java, Editing, Tutoring, Photoshop, Matlab
Education
Montana State University-Billings 2012 — 2013
Bachelor of Science (BS), Mathematics
University of Wyoming 2008 — 2011
Mathematics and Physics
Covenant College
Progressive Insurance February 2014 - Present
Neutron Industries October 2013 - February 2014
Peoria Nissan May 2013 - August 2013
Best Buy February 2010 - May 2013
Skills
Merchandising, Retail Sales, Retail, Visual Merchandising, Store Management, Loss Prevention, Inventory Management, Big Box, Inventory Control, Planograms, Sales, Customer Satisfaction, Cashiering, Profit, Customer Service, Driving Results, Shrinkage, Time Management, Sales Management, Sales Operations, Customer Experience, Store Operations, Product Knowledge, Telephone Skills, Phone Etiquette, POS, Multi-channel Retail, Hiring
Education
Motorcycle Mechanics Institute 2007 — 2009
Mechanics, B.M.W. & Harley Davidson
Cuesta College 2005 — 2007
Associate of Arts (AA), General Studies
Progressive Insurance March 2014 - Present
Progressive Insurance August 2013 - March 2014
Caribe Royale All-Suite Hotel & Convention Center March 2011 - July 2013
Norwegian Cruise Line August 2008 - February 2011
Best Buy February 2008 - August 2008
Skills
Hotels, Hospitality Industry, Front Office, Resorts, Hospitality, Hospitality Management, Rooms Division, Meeting Planning, Hotel Booking, Customer Service, Cruises, iHotelier, GDS systems, Passkey, Group Housing, Transient, Rooming Lists, Visual One, Infogenesis, Micros 9700, F&B Operations, Menu Engineering, Fine Dining, Customer Satisfaction, Training, Food, Management
Education
Cuyahoga Community College 2006 — 2007
Associate of Arts (A.A.), Business Administration and Management, General
Littleton Public Schools January 2014 - Present
Progressive Insurance June 2013 - December 2013
Davenport Public Schools November 2011 - June 2013
John Deere February 2011 - November 2011
Clearwire August 2010 - February 2011
United States Air Force August 2009 - July 2010
United States Air Force March 2007 - July 2010
RadioShack January 2006 - March 2007
Skills
Information Technology, Microsoft Technologies, Microsoft Applications, Mobile Enterprise, Chrome OS, Android, Satellite Communications, Satellite Ground Systems, Smartboard, Windows Desktop..., WDS, Microsoft Exchange, Norton Ghost, Ghost Imaging, Written & Verbal..., Experienced Trainer, Google Apps, Google Docs, Active Directory..., Active DoD Secret..., Google Chromebooks, Troubleshooting, Networking, Windows 7, Windows XP, Software Installation
Education
Community College of the Air Force 2008 — 2010
Associate of Science (A.S.), Electronic Systems Technology
Troy University 2009 — 2010
None Acquired, Industrial and Organizational Psychology
Johnson and Wales University 2004 — 2005
None Acquired, Marketing
Alego Health June 2014 - June 2015
Asurint April 2012 - March 2014
Dawson Companies July 2011 - April 2012
Progressive Insurance November 2004 - March 2011
Angelo's Pizza March 2006 - April 2009
Skills
Time Management, Customer Service, Call Centers, Telephone Skills, Training & Development, Data Entry, Customer Retention, Epic Systems, Allscripts, Beacon, Stork, CPOE, Ambulatory, ClinDoc, Kaleidoscope, Training, Management, Customer Relations, Microsoft Office, Team Leadership, Educational Leadership, Analytical Abilities, Problem Solving, Cash Handling, Auditing, Workflow, Accuracy, Feedback, Interviews, OpTime
Education
Cuyahoga Community College 2010 — 2011
Paralegal Studies
Valley Forge High School 1991 — 1995
Diploma, College Preparatory
Progressive Insurance January 2015 - Present
Securitas Security Services USA, Inc. March 2012 - Present
Sears Home Services March 2010 - February 2012
University Hospitals of Cleveland May 2007 - March 2010
Holcom's Educational Rescorse May 2005 - September 2007
Skills
Physical Security, Security Management, Security Operations, Surveillance, Corporate Security, Access Control, CCTV, Security Training, Customer Service, Private Investigations
Education
Cuyahoga Community College 2005 — 2007
Remington College-Cleveland Campus
Criminal Justice and Corrections
Progressive Insurance July 1995 - Present
First Merit Bank April 1994 - July 1995
Norstan December 1986 - March 1994
Skills
Analysis, Project Planning, VoIP, Business Analysis, SDLC, Avaya, Telephony, Network Performance..., SIP, Disaster Recovery, Vendor Management, ITIL, Integration, Data Center, Troubleshooting, IT Strategy, Networking
Education
Electronic Technology Institute 1983 — 1985
Associate, Electronic Engineering
Cuyahoga Community College 1979 — 1981
Undergraduate
Parma Senior High School 1975 — 1980
The Ohio State University 1977 — 1979
Undergraduate
AmTrust North America June 2014 - Present
Travelers February 2013 - June 2014
Travelers Insurance June 2006 - February 2013
Progressive Insurance 2003 - 2004
Skills
Underwriting, Property & Casualty..., Insurance, Commercial Insurance, Workers Compensation, Liability, Casualty, Commercial Lines, General Insurance, Umbrella Insurance, Inland Marine, Excess, Marketing, Brokers, Liability Analysis, Casualty Insurance, Employment Practices..., Professional Liability
Education
The University of Montana 1999 — 2003
Bachelor of Science, Business Marketing
Concordia College 1998 — 1999
DentalOne Partners June 2010 - Present
Progressive Insurance April 2007 - May 2009
Skills
Application Development, Programming, C++
Education
Cuyahoga Community College 2007 — 2012
Associate of Sciences (AAS), MicroComputers
Progressive Insurance June 1999 - Present
Enterprise Rent-A-Car 1989 - 1997
Skills
Call Center
Education
Creighton University 1985 — 1989
BSBA, Marketing
Markel Corporation April 2015 - Present
Capital One September 2011 - January 2015
Progressive Insurance December 2009 - September 2011
Progressive Insurance August 2007 - December 2009
Progressive Insurance June 2006 - August 2006
CGI June 2002 - August 2005
CGI October 1999 - June 2002
Accenture August 1998 - August 1999
Skills
Leadership, Marketing, Management Consulting, Business Strategy, Project Management, Strategic Planning, Business Analysis, Analytics, Product Management, Change Management, Cross-functional Team..., Strategy, Vendor Management, Segmentation, Project Portfolio..., Business Intelligence, Requirements Gathering, Business Development, Program Management, Process Improvement, Competitive Analysis, Analysis, Management, Insurance, Consulting, SDLC
Education
University of Virginia - Darden Graduate School of Business Administration 2005 — 2007
Master of Business Administration (MBA), General Management
Cornell University 1994 — 1998
Bachelor of Science (B.S.), Applied Economics and Management
John P. Stevens High School 1990 — 1994
Mercer University February 2014 - Present
Mercer University School of Medicine June 2012 - January 2014
Inheritance School of Music 2013 - 2013
Progressive Insurance 2010 - 2011
Nationwide Insurance March 2007 - July 2010
Nationwide Insurance 2007 - 2010
Skills
Strong interpersonal..., Proficiency in..., Type 50 WPM, Creative..., 4+ years of coverage..., Affective leader, Highly-organized and..., Data Entry, Outlook, Customer Service, Account Reconciliation, Analysis, Event Planning, Insurance, Administration, Microsoft Office, Public Speaking, Community Outreach, Higher Education, Microsoft Word, Leadership, PowerPoint, Research, Microsoft Excel, Teaching
Education
Georgia State University 2004 — 2006
B.S., Criminal Justice
Columbus State University 2002 — 2003
Instrumental Music
SAA 1998 — 2002
High school Diploma with distinction, Instrumental Music
PepsiCo July 2014 - Present
Pepsi Cola of Lincoln (LinPepCo) November 2013 - July 2014
Pepsi Cola of Lincoln (LinPepCo) September 2012 - November 2013
Verizon Wireless January 2011 - September 2012
Progressive Insurance August 2010 - December 2010
Opal Divine's Marina August 2010 - December 2010
Outback Steakhouse January 2010 - July 2010
Graze Inc. August 2007 - December 2009
Rastrelli's October 2005 - December 2007
Skills
Key Account Development, Management, Pricing, Inventory Management, Selling, Product Marketing, Retail, Product Development, Market Planning, Business Development, Team Building, Marketing Communications, Cross-functional Team..., Contract Negotiation, Social Media Marketing, Budgets, Advertising
Education
Concordia University, Nebraska 2013 — 2015
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General, 4.0
University of Iowa 2007 — 2009
Bachelor's Degree, Psychology, 3.0
Eastern Iowa Community College District 2005 — 2007
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 3.5
LeTourneau University
Unity Christian High School
Progressive Insurance December 2014 - Present
First Merit Bank February 2013 - December 2014
Homewood Suites October 2008 - May 2014
Huntington Bank August 2010 - February 2013
ABC International Employments Company September 2008 - April 2011
Skills
Banking, Analysis, Auditing, Branch Banking, CRM, Cash Flow, Credit, Customer Service, Loans, Payments, Retail, Sales, Teamwork, Time Management, Account Management, Accounting, Customer Satisfaction, Sales Management
Education
Cuyahoga Community College 2014 — 2016
Associate's Degree, Business Management: Human Resources Management
Vyatka State University of Humanities 2003 — 2008
Master's degree, Computer Science and English
Vyatka Humanitarian Gymnasium 1993 — 2003
High School Degree, English
Progressive Insurance August 2015 - Present
Northrop Grumman Corporation April 2015 - August 2015
3 Space Experimentation Squadron, USAF April 2011 - May 2015
Special Operations Command Central April 2013 - November 2013
608 Air Communications Squadron, USAF June 2007 - April 2011
Skills
CCNP Certified, CCNA Certified, CompTIA Network+, CompTIA Security+, Cisco IOS, Cisco Routers, Cisco Call Manager, Cisco VoIP, Microsoft Visio, Adobe Photoshop, Microsoft Excel, Microsoft Word, Windows 7, Active Directory, SCCM, SCSM, DoD, Routers, TCP/IP
Education
Community College of the Air Force 2012 — 2015
Associate of Science (A.S.), Electronic Systems Technology
Louisiana Tech University 2008 — 2009
Miramed Revenue Group November 2014 - Present
Better Business Bureau January 2014 - November 2014
Rosenfeld Hafron Shapiro & Farmer March 2010 - June 2012
AECOM November 2007 - August 2008
Progressive Insurance August 2004 - November 2007
Allstate October 1998 - August 2004
Skills
Litigation, Legal Research, Microsoft Office, Corporate Law, Civil Litigation, Commercial Litigation, Customer Service, Legal Assistance, Workers Compensation, Products Liability, Insurance Defense, Lotus Notes, PCLaw, Law Bulletin DM 2000, Dragon Naturally..., Dictaphone, eCopy, Notary Public
Education
Computer Systems Institute 2013 — 2014
Certification, Medical Billing and Coding Specialist
Robert Morris College 2001 — 2003
Bachelor of Business Administration (B.B.A.), Accounting
Progressive Insurance April 2014 - Present
Centene Corporation October 2012 - February 2014
Cleveland Clinic June 2013 - August 2013
ShoreBank International July 2011 - June 2012
ShoreBank International July 2009 - July 2011
ShoreBank International November 2007 - July 2009
Northwestern University November 2007 - November 2008
Starbucks Coffee Company 2008 - 2008
ShoreBank (now Urban Partnership Bank) June 2007 - November 2007
Skills
Financial Modeling, Project Management, Business Development, Access to Finance, Business Strategy, Microfinance, Product Development, Healthcare Management, International Business..., Program Management, Proposal Writing, International..., Research, Process Improvement, South Asia, Middle East, Operational Due..., Marketing Strategy, Corporate Communications, Analysis
Education
Washington University in St. Louis 2012 — 2014
Master of Business Administration (MBA), Finance and Healthcare Management
Cornell University 2003 — 2007
B.S., Urban and Regional Studies, South Asian Studies
Beaumont School
Diploma with Honors
University of Chicago
Research in the Biological Sciences (RIBS)
Visa November 2010 - Present
InsureMe.com April 2005 - July 2010
Progressive Insurance October 2001 - December 2004
Gentiva Health Services January 1999 - August 2001
Chartwell Southern August 1997 - December 1998
Lazarus Department Store 1990 - 1994
Education
Community College of Allegheny County
Indiana University of Pennsylvania
Progressive Insurance September 2014 - Present
Dunkin' Donuts August 2003 - September 2014
Pappas Physical Therapy August 2008 - June 2009
Skills
Leadership, Customer Service, Marketing Communications, Goal Setting, Team-oriented, High Energy Level, Customer Retention, Human Resources, Hiring Practices, Training, New Store Set Up, Inventory Analysis, Inventory Control, Multi Tasking, Bank Reconciliation, Schedule Control
Education
Rhode Island College 2011 — 2014
Bachelor's degree, Business Administration and Management, General
Community College of Rhode Island
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
BB&T Insurance Services Inc. February 2007 - Present
The Hartford December 2005 - February 2007
Progressive Insurance March 1999 - December 2005
Skills
Property & Casualty..., Insurance, Sales Management, Negotiation, Team Building, Public Speaking, Excel, Training, Sales, Marketing
Education
Converse College 1983 — 1987
BA, Finance
Progressive Insurance October 2003 - Present
Cleveland Job Corps November 2001 - October 2003
Skills
Property & Casualty..., Casualty, Liability, Insurance, Commercial Insurance, General Insurance, Commercial Lines, Professional Liability, Property Damage
Education
University of Phoenix 2010 — 2013
Bachelor of Science (BS) Business Management, Business, Management, Marketing, and Related Support Services
Cuyahoga Community College 1998 — 2000
Associate of Arts (AA), Administration
Nolan Family Insurance Agency Inc March 2006 - Present
Sun Coast Media Group 2005 - 2006
Jim Nolan Allstate August 1996 - April 2004
Progressive Insurance 1993 - 1996
Skills
Boat, Flood, Insurance, General Insurance, Property & Casualty..., RV, Umbrella Insurance, Marketing, Insurance Brokerage, Life Insurance, Small Business, Strategic Planning, Account Management, Litigation, Risk Management, Term Life Insurance, Public Liability, Customer Service, Agents, Casualty, Homeowners, Motorcycle, New Business Development, Sales Management, Health Insurance, Negotiation, Sales, Liability, Team Building, Business Strategy, Underwriting, Legal Liability, Professional Liability, Commercial Insurance, Real Estate, Advertising, Claim, Inland Marine, Fixed Annuities, Whole Life, Commercial Lines, Disability Insurance, Workers Compensation, Health Savings Accounts, Renters, Retirement Planning, Financial Planners, Long-term Care, Selling
Education
Cornell University 1986 — 1989
BS, Economics
Bishop Verot 1981 — 1985
Preferred Mutual March 2014 - Present
Utica National Insurance Group January 2012 - December 2013
Narragansett Bay Insurance Company October 2009 - January 2012
The Hanover Insurance Group February 2004 - October 2009
1-2-3 Enterprises, Inc. 2003 - 2004
GMAC Insurance 2001 - 2003
Allstate Insurance August 1999 - December 2000
Progressive Insurance 1982 - 2000
Progressive Corp 1982 - 2000
Skills
Insurance, Property & Casualty..., Underwriting, General Insurance, Claim, Commercial Insurance, Umbrella Insurance, Negotiation, Reinsurance, Liability, Commercial Lines, Strategic Planning, Casualty, Risk Management, Legal Liability, Workers Compensation, Claims Management, Health Insurance, Excess, Professional Liability, Brokers, Life Insurance, Inland Marine, Employment Practices..., Litigation Management, D&O, Actuarial Science, Liability Analysis, Employee Benefits, Casualty Insurance
Education
The University of Akron 1976 — 1981
Political Science, Mathematics
Chapel - Maria Imaculada 1973 — 1975
Cornell University
Applied Analytical Methods
Firestone High School
U.S. Air Force Institute of Technology
Numerical Mechanics
Progressive Insurance May 2002 - Present
Powering Networks January 2013 - Present
ANEONOELLE Consulting January 2015 - Present
Skills
Project Management, Change Management, Organizational..., Leadership, Marketing Strategy, Marketing Communications, Strategic Planning, Analysis, Event Management, Strategic Communications, Social Networking, Public Speaking, Training, Cross-functional Team..., Social Media Marketing, Project Planning, SDLC, Software System Analysis
Education
Cornell University 2015 — 2015
Change Leadership Certificate, Organizational Change Management
Ursuline College
M.B.A., Marketing/Communications
Ursuline College
B.A., Business
Kent State University
Honors Certificate
Cleveland Clinic Foundation April 2014 - Present
Progressive Insurance January 2000 - October 2010
Progressive Insurance January 1999 - January 2000
Progressive Insurance October 1997 - January 1999
Skills
Mainframe, Requirements Analysis, Documentation, Customer Service, Customer Relations, Microsoft Office, Excel, Problem Solving, Lotus Notes, Analysis, Business Analysis, Process Improvement, System Administration, PowerPoint, Word, XP, SQL, Change Management, Windows, ITIL, Administration, Vendor Management, Disaster Recovery, Cisco, Windows Server, Coaching, Negotiation, Strategic Planning, Compliance, Databases, Troubleshooting, Software Documentation, Microsoft Excel, Visio, Telecommunications, IT Operations, Cisco Technologies, Active Directory, Access
Education
Cuyahoga Community College 2011 — 2011
Health Information Technology, Implementation Support Specialist
David N. Myers University 2004 — 2006
Bachelor of Science, Information Technology GPA 3.5
Sawyer College of Business 1993 — 1994
Associate, Paralegal
Wilberforce University 1990 — 1993
Bachelor of Science, Criminal Law
Cleveland Heights
The College of Wooster October 2013 - May 2015
The College of Wooster February 2012 - May 2015
Julian Asset Management June 2014 - August 2014
Progressive Insurance May 2013 - July 2013
Skills
SPSS, SAS, Matlab, LaTeX, Microsoft Office, R, Mathematica, Maple, IGOR Pro, LabVIEW, Java, C++, SQL, AMPL, Lindo, Stata
Education
Cornell University 2015 — 2016
Master’s Degree, Operations Research and Information Engineering
The College of Wooster 2011 — 2015
Bachelor’s Degree, Mathematics (Minor in Physics), 3.947
UCL 2014 — 2014
Joint Program in Mathematics and Statistical Science, (Equivalent GPA) 3.917
Advantage Sales & Marketing September 2011 - Present
Martineau, Gonko & Vavreck, PLLC October 2003 - Present
Progressive Insurance January 1997 - October 2003
State Farm July 1985 - January 1997
Education
Concordia University-St. Paul 1989 — 1991
Bachelor's Degree, Organizational Managemnt and Communications
University of Minnesota-Twin Cities 1987 — 1989
Sociology
Lakewood Community College 1981 — 1986
Associate's Degree, Business Management
Progressive Insurance 2012 - Present
Advocare 2011 - Present
Farmers Insurance August 2011 - April 2012
Farmers Insurance February 2011 - November 2011
Farmers Insurance Company July 2008 - June 2011
Progressive Insurance January 2005 - June 2008
Progressive Insurance October 2002 - December 2004
Progressive Insurance October 2000 - September 2002
Allstate Insurance November 1997 - September 2000
CNA Insurance January 1995 - October 1997
Skills
Process Improvement, Liability, Litigation, Leadership, Casualty, Claims Management, Legal Liability, Property & Casualty..., General Insurance, Insurance, Wellness Coaching, Direct Marketing, Social Media Marketing, Trade Shows, Large Loss, Direct Sales, Sales Presentations, Lifestyle Coaching, Property Damage, Workers Compensation, Claim, Personal Injury, Mediation, Insurance Law, Commercial Insurance, Strategic Planning, Training, Coaching, Management, Leadership Development, Litigation Management, Employee Benefits, Claims Handling, Life Insurance, Negotiation, Accident, Umbrella Insurance, Subrogation, Professional Liability, Entrepreneurship, Policy, Injury, Claim Investigation, Underwriting, Time Management, Commercial Lines, Health Insurance, Risk Management
Education
University of Phoenix 2011 — 2014
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Cornell University 2006 — 2007
Certification, Executive Leadership
University of Washington 1997 — 2003
BA, Social Science, Emphasis in Law, Politics and the Economy
Accenture September 2015 - Present
Innovation Group North America January 2014 - September 2015
Innovation Group North America December 2012 - January 2014
Innovation Group North America October 2011 - November 2012
Progressive Insurance June 2003 - October 2011
Flooring Solutions February 2002 - June 2003
Skills
Injury, Claims Management, Claim, Property & Casualty..., Insurance, Liability, Commercial Insurance, Casualty, General Insurance, Customer Service, Workers Compensation, Team Building, Process Improvement, Coaching, Underwriting, Customer Satisfaction, Team Leadership, Performance Management, Negotiation, Employee Benefits, Relationship Management, Strategic Planning, Analysis, Training, Management, Operations Management, Employee Training, Business Analysis, Change Management, Account Management, New Business Development, Claim Investigation, Hiring, Leadership, Legal Liability, Property Damage, Executive Management, Business Process..., Financial Risk, Customer Retention, Risk Management, Vendor Management, Commercial Lines, Contract Negotiation, Reinsurance, Software Documentation, Policy, Sales, Brokers, Human Resources
Education
Cranfield University - Cranfield School of Management 2013 — 2014
Kairos Program, Leadership Development
Illinois State University 1997 — 2001
Bachelors, Business Administration
Lindsay Precast Inc December 2013 - November 2014
Progressive Insurance June 2010 - June 2013
Pikes Peak Community College August 2007 - December 2011
East Springs Animal Hospital May 2008 - September 2009
Colorado Springs Utilities 2004 - 2007
Skills
Industrial Safety, Teaching Adults, Administrative..., Customer Service, Technical Writing, Safety Committee, Auditing, Accident Investigation, Military Experience, Typing, Computers, PowerPoint, Military Aviation, aviation safety, Sheet Metal, Fiberglass, Painting, Leading Meetings, Report Writing, Commercial Insurance, Confined Space, Fall Protection, Hazardous Materials, Water Treatment, Aircraft Maintenance, College Teaching, Dog Behavior, Occupational Health, Human Resources
Education
Community College of the Air Force 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Structural Maintenance
Embry Riddle Aeronautical University-Worldwide 1999 — 2003
Bachelor of Science (BS), Professional Aeronautics
Progressive Insurance April 2015 - Present
Waterbury Arts Magnet School December 2013 - Present
Engaged Learning + Research September 2014 - January 2015
College Now Greater Cleveland June 2014 - August 2014
Cornell University September 2013 - May 2014
Cornell University January 2013 - May 2014
Cornell University November 2012 - May 2014
The Cornell Roosevelt Institute February 2013 - December 2013
I CAN SCHOOLS May 2013 - August 2013
Shawne's Mane Attraction October 2011 - June 2013
Skills
Public Speaking, Project Management, Written & Oral..., Marketing Communications, Microsoft Office, Social Media Marketing, Event Planning, Employee Training, Blogging, Community Outreach, Editing, Research
Education
Cornell University 2009 — 2014
Bachelor of Science (B.S.), Cultural Anthropology
Waterbury Arts Magnet School 2005 — 2009
High School Diploma
Travelers July 2015 - Present
Travelers August 2011 - July 2015
Travelers October 2009 - August 2011
Travelers June 2008 - October 2009
Travelers May 2006 - June 2008
Progressive Insurance September 2002 - May 2006
U.S. Army March 1998 - May 2006
Skills
JD - California Bar..., Dedicated insurance..., Excellent..., Excel at analyzing..., Dedicated to creating..., Proven ability to apply..., Staff training &..., Large Loss Evaluation..., Insurance, Analysis, Liability, Claim, Microsoft Excel, Leadership, Training, Insurance litigation, Legal Research, Legal Writing, Civil Litigation, Commercial Litigation, Mediation, Arbitration, Federal Courts, Court Cases, Team Leadership, Risk Management, Property & Casualty..., Time Management, Timely Decision Making, General Liability..., Automobile Liability, Negotiation, SOX Compliancy, Legal Compliance, Creative Problem Solving, Leadership Development, Legal Liability, Contract Law, Performance Management, Performance Appraisal, Personal Injury..., Product Liability, Premises Liability..., Client Liaison, Customer Satisfaction, Policy
Education
Concord University School of Law 2008 — 2012
Juris Doctorate, (JD) Law
Old Dominion University 1996 — 2001
Bachelor of Science (BS), Physical Therapy/Therapist
Progressive Insurance May 2015 - Present
Modis November 2014 - May 2015
Douglas County School District March 2005 - October 2014
PeopleSoft / Oracle June 2004 - March 2005
Bristol-Myers Squibb May 1998 - January 2004
Skills
Virtualization, Linux, Cloud Computing, VMware, Servers, ITIL, Disaster Recovery, MCSE 2003, MCITP, LPIC, Red Hat Linux, Windows Server, VMware ESX, VMware Infrastructure, Active Directory, DNS, DHCP, Microsoft Technologies, Linux Professional..., Team Leadership, Budgets, SMTP, Oracle, SQL, Unix, Solaris, System Administration, Microsoft Certified...
Education
Community College of the Air Force
Progressive Insurance March 2008 - Present
Progressive Insurance July 2006 - March 2008
Progressive Insurance January 2003 - July 2006
Progressive Insurance November 1998 - 2003
Skills
Requirements Gathering, Requirements Analysis, Process Improvement, Systems Analysis, Business Analysis, Customer Experience, User Acceptance Testing, Negotiation, Strategic Planning, Waterfall, SDLC, Testing, Quality Assurance, Business Process, Vendor Management, Test Planning, Business Intelligence, Insurance, SharePoint, Business Process..., Visio
Education
Case Western Reserve University - Weatherhead School of Management
Professional Certificate, Emotionally Intelligent Leader
Cornell University
Professional Certificate, Marketing Strategy for Business Leaders
Ursuline College
Bachelor of Arts (BA), Legal Studies
Lakeside Industries 2007 - 2014
Progressive Insurance January 2005 - October 2007
Skills
Management, Customer Service, Project Management, Military, Program Management, Microsoft Office, Team Leadership, Supervisory Skills, Human Resources, Construction, Security Clearance, Project Estimation, Time Management, Resource Management, Employee Relations, Customer Relations, Transportation..., Military Training, Data Collection, Financial Analysis, Team Management, Teamwork, Property Claims, Team Building, Training
Education
Community College of the Air Force
Transportation Management
University of Phoenix
Master of Business Administration (MBA), Computer/Information Technology Administration and Management
Wayland Baptist University
Bachelor of Science (BS), Operations Management and Supervision
Self-employed August 2009 - Present
Edwards Cedar Tree Ranch August 2009 - Present
Travelers May 2006 - July 2009
Progressive Insurance March 1995 - April 2006
Sequoyah County Assessor Office September 1993 - March 1995
Kent Edwards Insurance Agecy March 1986 - April 1993
Education
Northeastern State University 1983 — 1985
Bachelor of Science (B.S.), Business Administration and Management, General
Connors State College 1981 — 1983
Associate's degree, Business Administration and Management, General
Muldrow High 1979 — 1981
Nationwide Insurance March 2015 - Present
Nationwide Insurance September 2013 - Present
Nationwide Insurance July 2006 - September 2013
Progressive Insurance August 2007 - March 2008
Motorists Insurance Group May 2001 - April 2006
Skills
Material Damage Auto..., Casualty Claims, Property & Casualty..., Licensed, Claims Management, Commercial Insurance, Liability, Insurance, Casualty Insurance, Claim, Customer Service, General Insurance, Legal Liability, Process Improvement, Professional Liability, Property Damage, Subrogation, Team Building
Education
Columbus State Community College
ITT Technical Institute -Columbus, OH
Affirmative Insurance January 2010 - Present
Safeway Insurance Company July 2009 - February 2010
Access General October 2008 - July 2009
Progressive Insurance May 2001 - September 2008
Progressive Insurance November 1997 - May 2001
Skills
Claims Management, Insurance Fraud, Insurance, Fraud Detection, Claim Investigation, Claims Review, Claims Resolution, Claims Auditing, Claims Handling, Investigation, Private Investigations, Claim, Liability Analysis, Enforcement, Fraud, Property Damage
Education
Community College of the Air Force 1992 — 1994
Associates, Communications Intelligence
Defense Language Institute 1989 — 1991
certification, Russian
Venado Oil & Gas, LLC July 2011 - February 2013
The Centrix Group January 2011 - March 2011
Volt Technical/Harte-Hanks June 2010 - January 2011
Reagan National Advertising April 2009 - December 2009
Richie & Gueringer, P.C. August 2006 - April 2009
Stepping Stone School August 2005 - June 2006
Progressive Insurance November 2003 - June 2005
Harris Publishing May 2002 - January 2003
Skills
Office Administration, Executive Management, Customer Service, Proposal Writing, Event Planning, Invoicing, Advertising, Marketing Strategy, Social Media Marketing, Sales Management
Education
Concordia University Texas 1999 — 2007
Bachelors, Business Administration
Signet Jewelers August 2014 - Present
LOOMIS Armored September 2013 - August 2014
South Euclid Police Department August 2010 - June 2013
Lyndhurst Police Department May 2003 - August 2010
Insurance.com January 2003 - May 2009
Progressive Insurance June 2001 - January 2003
Skills
Sales, Customer Service, Problem Solving, Insurance, Call Center, Leadership, Management, Coaching, Microsoft Office, Process Improvement, Outlook, Team Leadership, Public Safety, Data Analysis, Sales Management, Enforcement, Customer Experience, Security, Training, Call Centers, Team Building, Account Management, Microsoft Excel, Forecasting, Criminal Investigations, Interrogation, Policy
Education
Kent State University 2008 — 2009
Certification, Business - Completed a 6 month Supervisory, Management Training course through Kent State University
Cuyahoga Community College 2004 — 2005
Corrections
HONDROS College 2001 — 2001
Property and Casualty License, Insurance
Progressive Insurance September 2005 - Present
KeyBank November 2004 - September 2005
KeyBank February 2003 - November 2004
ITW March 2000 - February 2003
Skills
Real Estate, Account Reconciliation, Lease Administration, Administrative..., Microsoft Office, Graphic Design, Process Improvement, Management, Negotiation, Microsoft Excel, Contract Management, Leases, Corporate Real Estate, Software Documentation, Training, Budgets, Portfolio Management, Insurance
Education
Cuyahoga Community College 1999 — 2014
Associate's Degree, Business Administration and Management, General, Cum Laude
Virginia Marti School of Art & Design
Graphic Design
Vlocity - The Industry Cloud Company March 2015 - Present
Guidewire Software May 2012 - Present
Guidewire Software May 2013 - March 2015
Audatex August 2006 - July 2011
Mitchell International August 2004 - August 2006
Ohio Casualty Insurance October 2001 - April 2004
Progressive Insurance October 1997 - October 2001
The Auto Club Group October 1996 - October 1997
Skills
Project Management, Process Improvement, Insurance, Management, New Business Development, Claims Management, Business Development, Claim, Property & Casualty..., Sales, Strategic Planning, Analysis, Strategy, Competitive Analysis, Leadership, Account Management, Customer Satisfaction, Employee Benefits, Project Planning, Salesforce.com, CRM, Sales Process, Negotiation, Enterprise Software, Solution Selling, Consulting, SaaS
Education
Northwestern University 2012 — 2012
Crash Data Retrieval Technician Certification
Concordia University-Wisconsin 1989 — 1993
Bachelor of Arts, Biology and Business Management
Dito Brokerage Inc January 2004 - Present
Progressive Insurance January 2014 - Present
Vanguard Realty January 2012 - Present
Stewart Agency Inc January 2012 - 2015
CENTURY 21® January 2007 - January 2012
Allstate January 1994 - January 2004
Skills
Microsoft Office, Presentations, Spanish, Insurance, Microsoft Excel, Commercial Insurance, Research, Sales Management, Customer Service, Team Building, Casualty, Health Insurance, New Business Development, Legal Liability, Event Planning, Life Insurance, Term Life Insurance, Liability, Higher Education, Real Estate, General Insurance, Risk Management, Strategic Planning, PowerPoint, Property & Casualty..., Brokers, Underwriting, Employee Benefits, Negotiation
Education
CUNY Bronx Community College
Bachelor of Business Administration (B.B.A.), Accounting
Cintas January 2009 - Present
Progressive Insurance January 2011 - September 2011
Nordstrom November 2005 - August 2008
Landry's Restaurants December 2003 - August 2005
Arizona Diamondbacks June 1996 - March 1997
Skills
Leadership, Sales, Human Relations, Education, Customer Service, Analytics, Strong organization..., Problem Solving, Results and performance..., Solutions Focused, Demonstrated enthusiasm...
Education
Northern Arizona University 2008 — 2010
Master's Degree, Education, 4.0
Cumberland University 2003 — 2007
Bachelor's Degree, Business Administration and Management, General, 3.1
Bank of the West September 2014 - December 2014
KeyBank July 2012 - August 2014
KeyBank July 2012 - August 2014
CGI April 2011 - June 2012
Bridgestone June 2010 - January 2011
CardioInsight, Inc February 2010 - June 2010
Progressive Insurance February 2009 - May 2010
National City Bank (now PNC) June 2008 - November 2008
Capital One November 2007 - March 2008
United States Navy February 2007 - September 2007
Skills
Test Management, Software Quality..., Quality Assurance, Testing, Quality Center/ALM Admin, Quality Center, QTP, Software Documentation, Test Planning, Manual Testing, Unit Testing, Integration Testing, System Testing, Regression Testing, Database Testing, Black Box Testing, Gray Box Testing, White Box Testing, Boundary Testing, Cross Browser Testing, End-to-end Testing, Exploratory Testing, Functional Testing, Negative Testing, Sanity Testing, Security Testing, Stress Testing, User Acceptance Testing, Performance Testing, Load Testing, SQL, BMC Remedy, HP Service Manager, SharePoint, Oracle, webMethods, C#, HTML, Java, VBScript, XML, Unix, .NET, SDLC, Mobile Testing, Teradata Data Warehouse, HP Quality Center, HP QTP, Microsoft SQL Server, Agile Methodologies
Education
University of Hawaii at Manoa
Master's Degree, Educational Communications and Technology, 3.9
St. Cloud State University
Bachelor's Degree, Quantitative Methods and Information Systems
Community College of the Air Force
Associate's Degree, Information Systems Management, 4.0
The Auto Club Group September 2011 - Present
Buerkle Collision February 2011 - September 2011
Progressive Insurance October 2004 - January 2011
Best Buy Corporation August 2003 - October 2004
The Hartford April 2003 - August 2003
Wells Fargo Retirement Plan Services April 2000 - April 2002
Rod Grams for Senate 2000 October 1999 - April 2000
Skills
Photography, Microsoft Office, Team Building, Employee Training, Claim, Event Planning, Claims Management, Social Media, Property, Property Damage, Research, Insurance, Liability, Casualty, Commercial Insurance, Subrogation, Public Relations, General Insurance, Editing, Claims Resolution, Liability Analysis, Claims Handling, PowerPoint, Training, Public Speaking, Community Outreach, Event Management, Customer Service, Property Claims, Outlook, Coaching, Auto Claims, Motorcycle, Automobile, Personal Lines Auto, Claim Investigation, Insurance Adjusting
Education
Concordia University-St. Paul 1994 — 1999
Progressive Insurance February 2012 - Present
Progressive 2008 - 2012
Progressive Insurance 2004 - 2008
Accenture 1999 - 2004
Education
Weatherhead School of Management at Case Western Reserve University 2004 — 2007
mba, Finance
Cornell University 1994 — 1998
Enterprise Holdings, Inc. December 2013 - Present
Progressive Insurance May 1997 - May 2003
Skills
Process Improvement, Visio, SDLC, ITIL, HP Service Center, HP Asset Manager, ServiceNow, Requirements Gathering, Requirements Analysis
Education
Cuyahoga Community College 1995 — 1997
Associates, Microcomputers
KeyBanc Capital Markets March 2013 - Present
KeyBanc Capital Markets May 2011 - March 2013
Public Financial Management May 2008 - May 2011
Progressive Insurance August 2007 - May 2008
Wells Fargo & Co (Private Client Services) May 2005 - September 2005
Skills
Bloomberg, Valuation, Financial Analysis, Financial Modeling, Capital Markets, Portfolio Management, Banking, Investment Banking, Equities, Fixed Income, Corporate Finance, Derivatives, Strategy, Due Diligence
Education
Cornell University 2013 — 2013
Managing for Execution Certificate, Management
Macalester College 2003 — 2007
BA, Economics (major), Mathematics (major), Philosophy (major), Statistics (minor)
American International School - Riyadh 1999 — 2003
International Baccalaureate (IB), HL - Math, Physics, History; SL - French, Computer Science, English
University Research Co., LLC-Center for Human Services December 2008 - September 2012
HCEF July 2008 - December 2008
Paradyme Management, Inc. October 2007 - July 2008
Association of American Colleges and Universities September 2003 - March 2005
Progressive Insurance October 2000 - March 2001
Skills
Non-profits, QuickBooks, Financial Reporting, Journal Entries, Accounting, Fixed Assets, General Ledger, Peachtree, Accruals, Sales Tax, Bank Reconciliation, Great Plains Software
Education
University of Mumbai 1988 — 1989
Master of Commerce (Part 1), Business Finance
University of Mumbai 1979 — 1984
Bachelor of Commerce (B.Com.), Accounting
Cuyahoga Community College
Associate of Arts (AA), Computer Science, 3.66
Grange Insurance July 2015 - Present
Mendota Insurance December 2011 - June 2015
Progressive Insurance August 2005 - December 2011
Progressive Insurance July 1997 - August 2005
Skills
Claims Management, Legal Liability, Litigation Management, Commercial Insurance, Claim Investigation, Workers Compensation, Commercial Lines, Professional Liability, Insurance Law, Accident, Underwriting, Personal Injury, Product Liability, Negotiation, Mediation, Process Improvement, Customer Service, Arbitration, Microsoft Excel, Training, Claims Resolution, Litigation, Analysis, Risk Management
Education
Concordia University-St. Paul
Bachelor of Arts (B.A.), Organizational Management & Communications
Progressive Insurance November 2012 - Present
rue21 July 2012 - November 2012
Charlotte Russe November 2009 - July 2012
Skills
Customer Experience, Customer Satisfaction, Visual Merchandising, Organization, Team Building, Conflict Resolution, Loss Prevention, Recruiting
Education
Cuyahoga Community College 2010 — 2012
International Relations and Affairs
Progressive Insurance September 2012 - Present
Progressive Insurance September 2007 - September 2012
Skills
Liability, Casualty, Claim, Property & Casualty..., Insurance, Commercial Insurance, Claims Management, Legal Liability
Education
Cornell College 1995 — 1999
Bachelor of Arts (B.A.), Psychology
Progressive Insurance May 2010 - Present
Progressive Insurance April 2010 - Present
Key Bank March 2005 - May 2010
Key Bank March 2005 - May 2010
Key Bank March 2005 - May 2010
2005 Key Bank July 2000 - May 2010
2005 Key Bank July 2000 - March 2005
Chase Manhattan Corporation 1995 - 1998
The Chase Manhattan Bank August 1993 - 1995
Skills
Testing, User Acceptance Testing, ITIL, Problem Analysis, Quality Assurance, Agile Methodologies, Disaster Recovery, Vendor Management, SharePoint, Process Improvement, Analysis, Change Management, Business Requirements
Education
Cuyahoga Community College
Associates Degree, Office Administration
Cuyahoga Community College 1988 — 1991
Business, Business Adminstration
Strongsville High School
Strongsville High School
Progressive Insurance April 2012 - Present
Matofsky & Company, Inc. July 2010 - April 2012
Lifetouch Portrait Studios August 2009 - July 2010
JCPenney Portraits September 2006 - August 2009
Cornerstone Chapel 2003 - 2006
Skills
PowerPoint, Excel, Customer Service, Scheduling, Organization &..., Tracking, Customer Support
Education
William Paterson University 2007 — 2010
B.A. Business Administration, Management Concentration
County College of Morris 2004 — 2006
A.A. Liberal Arts, International Studies Concentration
Progressive Insurance August 2014 - Present
Independent January 2013 - July 2014
Progressive Insurance December 2005 - July 2012
TSYS January 2002 - August 2005
Skills
COBOL, DB2, JCL, SQL, HTML, XML, Javascript, Databases, Joomla, WordPress, IMS DB/DC, Web Development, Microsoft SQL Server, JavaScript, Database Design, Mainframe, Agile Methodologies, SDLC
Education
Columbus State University 2001 — 2008
Bachelor of Science, Computer Science
Kent State University 1999 — 2001
AssuranceAmerica November 2014 - Present
CEVA Logistics December 2013 - November 2014
Wild Child Arts May 2008 - January 2014
Progressive Insurance March 1999 - May 2008
Skills
Medical Coding, Medical Insurance..., Glass artist, Painting, Arts, Drawing, Sculpture, Teaching, Art, Visual Arts, Oil Painting, Quilting, Contemporary Art, Fine Art, Advertising, Social Media
Education
CUNY York College 2001 — 2004
B.S., Geology
York College 1981 — 1984
Bachelor of Applied Science (B.A.Sc.), Geological/Geophysical Engineering
Progressive Insurance May 2012 - Present
United States Department of Agriculture March 2010 - May 2012
LendSouth Mortgage November 2006 - March 2010
Synovus Mortgage March 1999 - August 2002
Skills
Mortgage Lending
Education
Columbus State University 1985 — 1989
BS, Economics
PNC Mortgage 2010 - Present
Lender Processing Services 2008 - 2010
LPS / McDash Analytics LLC September 2008 - June 2009
Washington Mutual October 2005 - September 2008
Hanover 2001 - 2005
Fidelity 1994 - 2001
Fidelity Information Services 1994 - 2001
Alltel Information Services 1994 - 2001
Progressive Insurance 1985 - 1989
Education
Columbus State University 1979 — 1988
Bachleor of Science, Finance
Troy State University 1983 — 1984
Progressive Insurance November 2002 - Present
Keane January 1993 - April 2002
Continental Pharmacy January 1992 - June 1993
Harris Wholesale 1979 - 1992
Skills
Vendor Management, Leadership, Program Management, Project Management, Management, SDLC, SharePoint, Requirements Gathering, Process Improvement, Coaching, Training, Business Analysis, Visio, Requirements Analysis, PMP
Education
University Of Akron 1979 — 1981
Cuyahoga Community College 1975 — 1978
Progressive Insurance May 1999 - Present
star rent a car March 1995 - April 1999
big bear August 1985 - September 1995
Skills
Claims Management, Property & Casualty..., Casualty, Claim, Liability, Property Damage, Subrogation, Insurance, General Insurance, Claim Investigation, Commercial Lines, Commercial Insurance, Legal Liability, Liability Analysis, Claims Resolution, Motorcycle
Education
The Ohio State University 1989 — 1994
Bachelor of Arts (B.A.), History
Columbus State 1988 — 1989
no degree, undecided
Progressive Insurance August 2015 - Present
TMW Systems March 2010 - August 2015
IdeaStar November 1999 - March 2010
Haselow Marketing Communications July 1996 - September 1999
Dennison Advertising May 1993 - July 1996
KSK Color Lab October 1991 - May 1993
United States Air Force September 1989 - June 1991
Skills
SQL Server, ASP.NET, MySQL, Apache, PHP, Visual Studio, Perl, Dreamweaver, PowerPoint, Word, Excel, Photoshop, Database Servers, Illustrator, IIS, AJAX, XML, C#, jQuery, JavaScript, CSS, SQL, HTML, VB.NET, .NET, Microsoft SQL Server, Microsoft Word, Google Maps, Objective-C, iOS development, XSLT, Umbraco, Infragistics, Telerik, Shotokan Karate, Jiu-Jitsu, NRA, Software Development, Databases, Leadership, SDLC, Management, Web Development, E-commerce, Visual Basic, Microsoft Excel, Process Improvement, Business Intelligence, Enterprise Software, Project Management
Education
Cuyahoga Community College 2012 — 2016
Pursuing a degree in Business Administration
Community College of the Air Force 1989 — 1991
Still Photography
Progressive Insurance CoachProgressive InsuranceJune 1997 - Present
Education
Cuyahoga Community College
Karyatid Environmental 2008 - Present
U.S. Geological Survey (USGS) 2009 - 2009
Ohio Environmental Protection Agency 2007 - 2008
Cuyahoga Soil and Water Conservation District 2005 - 2006
Progressive Insurance 2000 - 2001
Case Western Reserve University 1999 - 2000
AZ-Tech Business Documents & Advance Writers 1997 - 1999
Kinko's 1996 - 1997
Skills
Park, Trail & Tourist..., Interpretive Graphics, Public Outreach..., Phase I ESA Research, Real Estate Due..., Grant Writing, Social Media Marketing, Project Coordination, Arboriculture, Planting Design
Education
Cleveland State University, Levin College
M.A. Environmental Studies
The Ohio State University
B.A., Art History
Cleveland Institute of Art
Continuing Education, Graphic Design
Cuyahoga Community College
Environmental Health & Safety; Plant Science
ODNR Tree Survival School
Plymouth Rock Assurance Corp. July 2009 - Present
Progressive Insurance 2006 - 2008
Progressive Insurance 2005 - 2006
Progressive Insurance 2003 - 2005
Progressive Insurance 2001 - 2002
Progressive Insurance 2000 - 2002
Progressive Insurance 1998 - 2000
Progressive Insurance 1996 - 1998
Progressive Insurance 1992 - 1995
Progressive Insurance 1987 - 1991
Education
Penn State University 1978 — 1980
MBA
Cornell University 1975 — 1978
BA, Economics and Psychology
USAC June 2014 - Present
Progressive Insurance September 2012 - June 2014
Progressive Insurance July 2004 - September 2012
KeyBank July 2002 - July 2004
Skills
Small Business Owner, Executive Support, Business Writing, Events Coordination, Non-profit Volunteer, Microsoft Office, Microsoft Excel, Process Improvement, Customer Service, Management, Administrative..., Spreadsheets, Travel Arrangements, Confidentiality, Calendars, Filing, Administrative..., Business Analysis, Team Building
Education
BEDFORD HIGH SCHOOL
High School Diploma, Business Communications
Cuyahoga Community College
Executive Assistant/Executive Secretary
Enterprise Holdings, Inc December 2013 - Present
Enterprise Holdings Inc. May 2003 - Present
Progressive Insurance May 1997 - May 2003
Skills
HP, Disaster Recovery, Windows Server, ITIL, Servers, IT Service Management, IT Management, Service Management, Incident Management
Education
Cuyahoga Community College 1995 — 1997
Associates, Computer Studies, Micro Applications
The Novick Group April 2008 - Present
ISS Institutional Shareholder Services 2003 - 2006
Progressive Insurance 2002 - 2005
Allstate 1999 - 2002
United States Air Force April 1993 - October 1998
Skills
Insurance, Liability, Claims, Customer Service, Casualty, Professional Liability, Commercial Lines, Property & Casualty..., Brokers, Vendor Management, Contract Negotiation, Legal Liability, Commercial Insurance, Risk Management, Account Management, Underwriting, Claims Management, Workers Compensation, Claim, Umbrella Insurance, General Insurance, Policy, Negotiation, Liability Analysis, Employee Benefits, Leadership, Training, Excess, Small Business, Health Insurance, D&O, Cold Calling, Litigation Management, Customer Retention, Executive Management, Building Relationships, Team Building, Trade Shows
Education
Northeastern Illinois University 1990 — 1996
B.A., Elementary Education, Spanish
Community College of the Air Force 1994 — 1995
Associate of Applied Science, Communications
Community College of the Air Force 1993 — 1995
AAS, Information Systems Technology
Triton College 1988 — 1990
Associate of Arts, General Studies
The Progressive Corporation January 2013 - Present
The Progressive Corporation 2000 - May 2013
Progressive Insurance 1988 - December 2012
Leaseway Transportation Corp. March 1973 - June 1988
Skills
Mergers, Securities, Corporate Governance, Finance, Corporate Law, Insurance, Insurance Law
Education
Cornell Law School 1968 — 1971
JD, Law
Washington and Lee University 1964 — 1968
BS, Commerce
Progressive Insurance July 2010 - Present
Skills
iOS development, Android Development, HTML 5, C#, PHP, Java, CSS Javascript, CSS, REST, Web Services, Web Development, HTML, Software Engineering, jQuery, XML, Visual Studio, Web Applications, JavaScript, Software Development, Agile Methodologies, Eclipse, Android, JSON, Mobile Applications, SQL
Education
Cornell University 2006 — 2010
Bachelor of Science (B.S.), Information Sciences
Glenmede June 2010 - Present
Huntington National Bank 2007 - 2009
Sky Financial Group April 2001 - September 2007
Bristol West Insurance Group February 1996 - April 2001
Progressive Insurance June 1994 - February 1996
Skills
Analysis, Leadership, Project Management, Process Improvement, Public Speaking, Coaching, Banking, Risk Management, Team Leadership, Event Planning, Research, Nonprofits, Public Relations, Team Building, Social Media
Education
Cuyahoga Community College 2009 — 2009
Associates, Information Application Specialist
The University of Akron
Core Curriculum
Farmers Insurance August 2015 - Present
Farmers Insurance April 2011 - August 2015
Progressive Insurance July 2005 - April 2011
Foley & Mansfield, PLLP April 2004 - July 2005
Johnson & Condon, P.A. January 2000 - April 2004
Skills
Civil Litigation, Commercial Litigation, Alternative Dispute..., Appeals, Property Damage, Wrongful Death, Torts, Insurance Law, Personal Injury..., Trial Practice, Mediation, Property & Casualty..., Legal Issues, Depositions, Arbitration, Accident, Legal Writing, Casualty, Insurance, Dispute Resolution, Claims Management, Litigation, Courts, Trials, Legal Liability, Subrogation, Westlaw, Liability Analysis, Automobile Accidents, Hearings, Liability, Fraud, Claim, Litigation Management, Jury Trials, Bad Faith
Education
William Mitchell College of Law 1999 — 2002
Juris Doctor, Law
Concordia College 1995 — 1999
BA, Political Science, Business, Psychology
First Guard Insurance Company August 2014 - Present
Liberty Mutual Insurance March 2013 - July 2014
Gainsco Auto Insurance May 2011 - February 2013
Gainsco Auto Insurance May 2010 - April 2011
Croop-LaFrance July 2009 - March 2010
Progressive Insurance October 2006 - June 2009
Progressive Insurance June 2003 - September 2006
Progressive Insurance December 1999 - May 2003
Progressive Insurance October 1996 - November 1999
Progressive Insurance January 1996 - September 1996
Skills
Claims Management, Insurance, Training, Liability, Leadership, Claim, Casualty, Management, Human Resources
Education
State University of New York Empire State College 1997 — 2009
BS, Business Management
Corning Community College 1981 — 1983
AS, Business Administration & Accounting
Progressive Insurance December 2012 - Present
Progressive Insurance November 2011 - December 2012
Progressive Insurance April 2010 - November 2011
Progressive Insurance April 2009 - July 2010
Claims Service Center Akron Service Center September 2006 - April 2009
Progressive Insurance October 2005 - September 2006
Dollar Tree Stores Inc February 2002 - October 2005
Dr. Mark A. Potocnik D.D.S September 2000 - February 2002
Dr. Lee M. Shapiro D.D.S September 1996 - September 2000
Skills
Customer Service, Insurance, Lotus Notes, Telephone Skills, Administrative Support, Outlook, Excel, Supervisory Skills, Problem Solving, Mentoring, Inventory Management, Retail, Windows, Word, PowerPoint, Microsoft Office, Healthcare, SharePoint, Oracle E-Business Suite, Administrative..., Call Centers
Education
Lakeland Community College 2006 — 2006
Associates of Business Administration
Lakeland Community College 2005 — 2005
Cuyahoga Community College 1991 — 1993
Garfield Heights High School 1988 — 1991
High School Diploma, General Studies
Garfield Heights High School 1988 — 1991
High School Graduate, General Studies
Progressive Insurance June 1998 - Present
Progressive Insurance 1998 - Present
Progressive Insurance 1998 - 2009
Skills
IT Management, Disaster Recovery, Vendor Management, ITIL, Enterprise Architecture, IT Service Management, Business Analysis, PMP, BMC Remedy, Process Improvement
Education
U.S. Air Force Institute of Technology 1981 — 1982
Masters, Information Technology
Creighton University 1978 — 1980
Master of Business Administration (MBA), Decision Systems
US Air Force Academy 1973 — 1977
Bachelor of Science (BS), Organizational Behavior Studies and General Engineering
Progressive Insurance Assistant ManagerAmerican General FinanceAugust 1988 - March 1991
Education
Cuyahoga Community College
Abbott Labs (Abbott Medical Optics, aka AMO Sales And Service Inc. 2006 - 2015
Philips Medical Systems, N.A. Co. 1997 - 2006
Progressive Insurance 2000 - 2003
Skills
Accounts Receivable, Collections, Accounts Payable, Customer Service, SAP, Microsoft Excel, BAAN, Outlook, Process Improvement, Analytical Skills, Teamwork
Education
Cuyahoga Community College
NACM Credit Administration Program Certificate of Achievement, And General Course Work
Copiah-Lincoln Community College August 2006 - Present
Crystal Springs High School August 2004 - May 2006
Progressive Insurance August 1984 - February 1994
Skills
Higher Education, Curriculum Design, Teaching, Staff Development, Public Speaking, Editing, Microsoft Office, PowerPoint, Event Planning, Microsoft Word, Customer Service, Community Outreach, Research, Science, Curriculum Development
Education
The University of Southern Mississippi 2002 — 2004
Master of Science (MS)
Millsaps College 1980 — 1984
Bachelor of Science (B.S.), Biology
Copiah-Lincoln Community College 1979 — 1980
Progressive Insurance May 2014 - Present
Astor Muse Productions January 2013 - Present
U-Store-It December 2008 - Present
Levoka Clothing January 2006 - Present
Cleveland Indians July 2005 - October 2009
Skills
Talent Booking, Concert Promotion, Concert Production, Music Production, Music Industry, Musican Management, Music, Sound, Talent Management, Live Events, Booking Systems, Tour Management, Band, Festivals, Audio Engineering, Stage Management, Live Sound, Entertainment, Production Managment, Audio Editing, Parties, Pro Tools, Musical Theatre, Sound Editing, Songwriting, Sound Design, Recording, Record Labels, Entertainment Industry, Artists, Stage, Performing Arts, Music Publishing, DJ, Corporate Events, Musicians, Event Management, Online Marketing, Professional Audio, Music Licensing, Event Producing, Social Networking, Rock, Facebook
Education
Cuyahoga Community College 2013 — 2015
Recording Arts and Technology, Also Entertainment Booking and Marketing
Cuyahoga Community College 2013 — 2015
Recording Arts and Technology, Meeting and Event Planning
Zurich North America 1999 - 2000
Zurich North America 1996 - 1998
American States Insurance Company 1989 - 1990
Progressive Insurance 1985 - 1989
Education
Cornell University
Bachelor of Arts (BA), English Language/Literature and Psychology
PW Power Systems, a group company of Mitsubishi Heavy Industries, LTD May 2013 - Present
Maria B. Mayer, LLC 2012 - 2014
Pratt & Whitney Power Systems December 2010 - May 2013
Pratt & Whitney December 2007 - November 2010
United Technologies Research Center 2004 - 2007
Pratt & Whitney 2000 - 2004
Progressive Insurance 1995 - 2000
Junior Achievement 1993 - 1995
Skills
Excel, SAP, Forecasting, Analysis, Customer Service, Budgeting, Financial Analysis, Microsoft Office, Budgets, Six Sigma, Microsoft Excel, Public Speaking, Project Management, Program Management, Manufacturing, Process Improvement, Finance, Engineering
Education
Institute of Integrative Nutrition 2011 — 2012
Certificate, Health Coaching
Cornell University 2011 — 2011
Certificate, Plant Based Nutrition
The University of Connecticut School of Business 1997 — 2002
MBA, Finance
Boston University 1989 — 1993
BA, Psychology and Economics
Great West Casualty Company October 2010 - Present
Travelers July 2005 - September 2010
Sipes Body Shop 2001 - 2005
Progressive Insurance 1999 - 2001
Skills
Insurance, Claims, Negotiation, Customer Service, Claims Management, Investigation, General Insurance, ADP, Licensing, Vehicles, Trucking, Automotive, Property & Casualty..., Problem Solving, Coaching, Team Building, Vendor Relations, Auditing, Inventory Management, Automobile, Adjusting, Customer Satisfaction, Coverage, Insurance Claims, Hiring, Accident, Documentation, Settlements, Claim, Automotive Repair, ADP Payroll, Commercial Lines, Adjustments, Settlement, Training, Professional Liability, CCC Pathways, Liability, Claims Handling, Property Damage, Liability Analysis, Commercial Insurance, Casualty, Subrogation, I-CAR Platinum, Motorcycle, Claim Investigation, Software Documentation, Legal Liability, Appraisals
Education
Community College of the Air Force
Aircraft Maint
Ivy Tech Community College
Auto Body, Technical
Progressive Insurance January 2002 - January 2003
Progressive Insurance 2002 - 2003
Verizon Wireless January 2000 - January 2002
Sacramento Municipal Utility District January 1991 - January 2000
US Army January 1987 - January 1990
United States Air Force January 1982 - January 1986
Skills
Property & Casualty..., Customer Service, Microsoft Office, Process Improvement, Microsoft Word, Management, Microsoft Excel, Public Speaking, Strategic Planning, Negotiation, Claim, Casualty, Training
Education
JCCoE U.S Army Quartermaster School
Certification, Food Preparation/Professional Cooking/Kitchen Assistant
Community College of the Air Force
Certification, Airframe Mechanics and Aircraft Maintenance Technology/Technician
East High School
High School Diploma
Allstate Insurance November 2010 - Present
Auto body of Tysons Corner October 2002 - November 2010
Progressive Insurance November 1999 - September 2002
Skills
Liability Analysis, Subrogation, Casualty, Liability, Property & Casualty..., Claim Investigation, Claim, Casualty Claims, Property Damage
Education
Community College of the Air Force 1983 — 1992
Associate's degree, Military Technologies and Applied Sciences
Progressive Insurance June 1997 - October 2012
Education
Cuyahoga Community College
Associate of Applied Business, Graphic Design
Sedgwick Claims Management Inc October 2013 - Present
National General Insurance September 2012 - September 2013
Progressive Insurance July 2010 - September 2012
Progressive Insurance January 2002 - July 2010
Progressive Insurance January 2001 - January 2002
Progressive Insurance January 2000 - January 2001
Skills
Claim, Insurance, Subrogation, Liability, Customer Service, Sales, Customer Retention
Education
Cuyahoga Community College 1994 — 1996
Psychology/Nursing
The University of Akron 1991 — 1992
Psychology/English
Eastlake North High School 1987 — 1991
Diploma, 3.0
Progressive Insurance May 2010 - Present
Bank of America June 2006 - May 2010
National City Bank December 2001 - June 2006
Skills
Customer Service, Financial Accounting
Education
Cuyahoga Community College 2013 — 2014
Pursueing Associate Degree, Accounting and Business/Management
Lifeskills Center of Cleveland 2001 — 2002
General, High School Diploma
Progressive Insurance February 2014 - Present
Precision March 2013 - February 2014
Skills
Customer Service, Insurance, Process Improvement, Business Analysis, Leadership, Microsoft Excel, Information Technology, Training, Strategic Planning
Education
Cuyahoga Community College 2011 — 2013
Associate of Applied Science, Network Hardware
Nationwide Insurance September 2006 - Present
Ohio Casualty Group August 1998 - September 2006
Great American Insurance July 1995 - August 1998
Progressive Insurance July 1991 - July 1995
United States Air Force July 1984 - July 1988
Education
Texas Lutheran University
Bachelor of Business Administration (BBA), Business Management, Summa Cum Laude
University of Wisconsin-Eau Claire
Bachelor of Applied Science (BASc), Social Studies
Community College of the US Air Force
Associate's degree, Personnel Management
Progressive Insurance January 2015 - Present
General Dynamics Information Technology July 2012 - Present
Asset Acceptance February 2002 - December 2012
Skills
Customer Service, Typing, Phone Etiquette, Skilled Multi-tasker, Windows 8, Windows 7, Outlook Express
Education
Concorde Career Institute-Tampa
Dental Assisting/Assistant
North Laurel High School
Progressive Insurance June 2010 - Present
Skills
Public Speaking, Customer Service, Microsoft Excel, Microsoft Office, Leadership, Sales, PowerPoint, Microsoft Word, Strategic Planning, Team Building, Training
Education
Curry College 2003 — 2007
Business Management, Business Administration and Management, General