Progressive Insurance
Industry: Car insurance company
DescriptionThe Progressive Corporation is one of the largest providers of car insurance in the United States. The company also insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies. Progressive has expanded internationally as well, offering car insurance in Australia. Headquarters: Mayfield, Ohio, United States CEO: Tricia Griffith Number of employees: 30,000 Founders: Joseph Lewis, Jack Green
Progressive Insurance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Progressive Insurance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Progressive Insurance Salaries. You can even request information on how much does Progressive Insurance pay if you want to. Learn about salaries, pros and cons of working for Progressive Insurance directly from the past employees.
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11,735 Progressive Insurance employees in database. Find out everything there's to know about Progressive Insurance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Progressive Insurance Employees
Progressive Insurance March 2004 - Present
Progressive Insurance May 2001 - March 2004
Trammell Crow Company January 1997 - May 2001
Skills
Requirements Gathering, Business Analysis, Business Requirements, Systems Analysis, SharePoint, Visio, Process Improvement, User Acceptance Testing, Requirements Analysis, Vendor Management, Business Process, PMO, Business Intelligence, Business Process..., Data Warehousing, Software Documentation, Lotus Notes, Microsoft Excel, SDLC, Data Analysis, Leadership
Education
Cuyahoga Community College
Progressive Insurance 2015 - Present
Brunswick Auto Mart February 2014 - June 2015
Bank of America April 2008 - November 2013
Teleplus March 2007 - November 2007
Telemaxx Communication January 1998 - March 2007
Skills
•Persuasion, •Complex Problem..., •Monitoring, •Judgment and Decision..., •Time Management, •Critical Thinking, •Active Listening, Sales, Training, Retail, Customer Service, Pricing, Banking, Sales Management, Customer Satisfaction, Account Management, Risk Management
Education
Cuyahoga Community College 1998 — 2001
Business Administration, Business/Commerce, General, B
Progressive Insurance August 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Social Media, Teamwork, Public Speaking, Event Planning, Team Leadership, Teaching, Leadership, Public Relations, Facebook, Social Networking, Data Entry, Time Management, Team Building, Training, Outlook, Strategic Planning, Management, Marketing
Education
Cuyahoga Community College 2013 — 2015
Progressive Insurance November 1997 - Present
Progressive Insurance November 1997 - Present
Bird Electronics June 1987 - November 1997
Skills
SharePoint
Education
Cuyahoga Community College 2008 — 2010
Graphic design
The University of Akron 1984 — 1987
Electronics
Progressive Insurance 2004 - Present
Skills
Insurance, Property, Claim, Liability, Casualty, Claims Management, Commercial Lines, Commercial Insurance, Property Damage, Legal Liability, General Insurance, Claim Investigation, Claims Handling, Claims Resolution, Accident, Property Claims
Education
Valdosta State University 2002 — 2004
Bachelor of Science (BS), Economics
Darton College 2000 — 2002
Associate's degree, Business Administration and Management, General
Progressive Insurance September 2013 - Present
Premier Protective Services February 2012 - April 2014
Deluxe Corporation October 2008 - February 2013
McDonald's Corporation April 2004 - May 2007
Skills
Operations Management, Customer Satisfaction, Sales, Sales Operations, Marketing, Marketing Strategy, Supervisory Skills, Staff Supervision, Surveillance, Access Control, Management, Time Management, Team Building, Customer Retention, Training, Sales Process, Direct Sales, Security, Forecasting, Leadership, Customer Experience, Microsoft Office
Education
Cuyahoga Community College 2006 — 2007
Business Administration and Management, General
Bedford High School 2001 — 2005
Progressive Insurance December 2012 - Present
Scrambler Marie's August 2009 - December 2012
ING Nederland November 2010 - February 2012
Boneyard October 2008 - May 2009
Skills
Customer Service, Microsoft Office, Microsoft Word, Management, Social Media, Social Networking, Social Media Marketing
Education
Cuyahoga Community College 2012 — 2013
Accounting and Business/Management
Lighthouse Insurance Group LLC September 2014 - Present
National Biochemicals January 2013 - September 2014
International Freedom Coalition November 2012 - January 2014
Caesar's Casino February 2012 - October 2012
Homesite Insurance January 2010 - November 2011
Homesite Insurance November 2010 - October 2011
Progressive Insurance July 2006 - July 2009
Progressive Insurance February 2003 - July 2006
Skills
Purchasing, Inventory Control, Drug Testing, Insurance, HRIS Database Management, Talent Acquisition, System Testing, Temporary Staffing, Interviews, Sales, Employee Relations, System Administration, Payroll, Workers Compensation, Unemployment Claims, Team Building, Performance Appraisal, Leadership, Leadership Development, Coaching, Human Resources, Onboarding, Employee Benefits, Hiring, Recruiting, College Recruiting, Applicant Tracking..., Temporary Placement, Training, Benefits Administration, Succession Planning, Resume Writing, Performance Management, Workforce Planning, Talent Management, HRIS, Employee Training, Internet Recruiting, Staffing Services, Deferred Compensation, Technical Recruiting, Cold Calling, HR Policies, Sourcing, Behavioral Interviewing, Background Checks, Personnel Management, Career Development
Education
Kaplan University 2013 — 2015
Bachelor's degree, Human Services Management
University of Phoenix 2011 — 2012
Human Services Management
Cuyahoga Community College 2009 — 2011
Associate's degree, Small Business Management
North Royalton High School
High School Diploma
Progressive Insurance March 2014 - Present
Progressive Insurance August 2013 - March 2014
Caribe Royale All-Suite Hotel & Convention Center March 2011 - July 2013
Norwegian Cruise Line August 2008 - February 2011
Best Buy February 2008 - August 2008
Skills
Hotels, Hospitality Industry, Front Office, Resorts, Hospitality, Hospitality Management, Rooms Division, Meeting Planning, Hotel Booking, Customer Service, Cruises, iHotelier, GDS systems, Passkey, Group Housing, Transient, Rooming Lists, Visual One, Infogenesis, Micros 9700, F&B Operations, Menu Engineering, Fine Dining, Customer Satisfaction, Training, Food, Management
Education
Cuyahoga Community College 2006 — 2007
Associate of Arts (A.A.), Business Administration and Management, General
AE Outdoor March 2015 - Present
Progressive Insurance July 2014 - March 2015
Progressive Insurance August 2013 - July 2014
GNC November 2012 - August 2013
GNC June 2012 - November 2012
GNC January 2012 - June 2012
Best Buy October 2010 - October 2011
Skills
Store Management, Merchandising, Loss Prevention, Visual Merchandising, Retail, Retail Sales, Sales, Inventory Management, Customer Service, Store Operations, Inventory Control, Customer Satisfaction, Sales Management, Time Management, Profit, Driving Results, Microsoft Office, Microsoft Excel, PowerPoint, Hiring, Claim, Coaching, Employee Training, People Skills
Education
Mayville State University 2007 — 2009
Bachelor's degree, Kinesiology and Exercise Science
Dakota State University 2004 — 2007
Generals
USAA February 2014 - Present
PNC Investments June 2001 - Present
NCA Financial Planners June 2000 - June 2001
Progressive Insurance January 1997 - May 2000
Skills
Annuities, Fixed Annuities, Insurance, Investments, Wealth Management, Mutual Funds, Strategic Financial..., Retirement Planning, Mergers & Acquisitions, Series 63, Retirement, Mortgage Lending, Series 7
Education
David N. Myers University 1992 — 1997
BA, Business Administration
Progressive Insurance June 2013 - Present
Big Lots May 2011 - August 2012
Best Buy October 2007 - May 2011
Skills
Social Media, Social Networking, Editing, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Publisher, Outlook
Education
Notre Dame College 2010 — 2012
Bachelor of Arts (B.A.), Organizational Communication, General
Cuyahoga Community College 2007 — 2010
Associate's degree, liberal arts
Scherzer International 1993 - Present
DZM Limited April 1992 - June 2003
Capitol American Life Insurance Company November 1976 - March 1992
Progressive Insurance September 1965 - September 1976
Education
Dartmouth College
AB
Harvard Business School
MBA
Benesch Law May 2015 - Present
Advantage Partners, Inc. 2004 - 2015
Baker & Hostetler LLP 1999 - 2004
Progressive Insurance 1997 - 1999
OfficeMax 1996 - 1997
Arrow International 1994 - 1996
Progressive Insurance 1992 - 1994
Progressive Insurance 1991 - 1992
Progressive Insurance 1990 - 1991
SUNARHAUSERMAN INC. 1989 - 1990
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Administrative..., PowerPoint, Sales, Management, Microsoft CRM, Customer Service, Team Building, Benefits Administration
Education
Cuyahoga Community College 1992 — 2012
Business Administration, Human Resources Management, Organizational Behavior, 3.3 GPA
Parma High School
Progressive Insurance June 1997 - Present
Skills
Insurance, Property & Casualty..., Customer Service, General Insurance, Team Building, Claim, Call Centers, Process Improvement
Education
David N. Myers University 1992 — 1996
Progressive Insurance October 2013 - Present
Progressive Insurance April 2012 - October 2013
Progressive Auto Insurance Inc November 2004 - January 2012
Progressive Auto Insurance Inc. November 2004 - January 2012
Progressive Auto Insurance Inc October 2003 - November 2004
JFD Landscaping Inc July 2003 - September 2003
Outdoor Concepts landscaping and Contracting Inc March 2001 - July 2003
HAM Landscaping Inc April 2000 - February 2001
Keary Landscaping and Contracting Inc December 1999 - April 2000
Hemlock Landscaping Inc May 1999 - November 1999
Skills
Strategic Planning, Customer Service, Training, Leadership, Management, Negotiation, Project Management, Customer Satisfaction, Call Center, Analysis, Troubleshooting, Coaching, Budgets, Microsoft Word, Microsoft Excel, Leadership Development, Time Management, PowerPoint, Microsoft Office, Talent Acquisition, Organizational..., Marketing, Sales, Call Centers
Education
National American University 2005 — 2007
B.S, Applied Management
Cuyahoga Community College 1997 — 1999
A.A.S, Plant Science and Landscape Technology
Progressive Insurance 2001 - Present
Local 120 September 2000 - April 2001
United Heath Care May 1997 - September 2000
SEIU Healthcare 1199NW Multi-Employer Training and Education Fund March 1997 - May 1997
Skills
Claim, Property & Casualty..., Claims Management, Casualty, Liability, Insurance, Property Damage, General Insurance, Commercial Lines
Education
Maranatha Institute of the Bible 1984 — 1987
Cuyahoga Community College
Moss Corporation 2014 - Present
Progressive Insurance May 2011 - Present
Verizon Wireless October 2006 - October 2010
Nordstrom March 2002 - October 2006
Skills
Customer Service, Sales, Insurance, Customer Experience, Marketing Strategy, Team Leadership, Strategic Planning, Business Development, Process Scheduler, Microsoft Office, PowerPoint, Data Entry, Microsoft Word, Vendor Management
Education
Cleveland State University
Bachelor of Arts (B.A.), Communications
Cuyahoga Community College
Associate of Arts (A.A.), Business Administration
Progressive Insurance February 2002 - Present
Skills
•Over 15 years’..., •Excellent working..., , Microsoft Outlook,..., •Excellent time..., •Ability to train,..., •Strong organization..., •Willingness to learn,..., •Goal-driven performer...
Education
Cuyahoga Community College 2009 — 2014
Working towards an Associate of Applied Business, Interior Design
John Hay High School 1995 — 1999
High School Diploma, General Studies
Progressive Insurance December 2014 - Present
Progressive Insurance July 2014 - December 2014
Progressive Insurance March 2013 - July 2014
Skills
Computer Hardware, Vendor Management, Customer Service, Information Technology, Microsoft Office, Enterprise Software, Windows Server, Networking, Active Directory, Training, Disaster Recovery, Help Desk Support
Education
Cuyahoga Community College
Kent State University
The Hanover Insurance Group (Citizens Insurance) November 2006 - Present
Progressive Insurance 2002 - 2006
Attwood Coporation 2000 - 2002
Allstate 1998 - 2000
Spectrum Community Services 1993 - 1998
Skills
Property & Casualty..., Liability, Casualty, Insurance, Commercial Insurance, Underwriting, Subrogation, Commercial Lines, Litigation Management, General Insurance, Claims Management, Personal Injury, Workers Compensation, Legal Liability, Product Liability, Claim, Insurance Law, Property Damage, Professional Liability
Education
Davenport University
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
National Alliance For Insurance Education
Certified Insurance Counselor
Progressive Insurance March 2015 - Present
Biomed Science Academy August 2014 - April 2015
Nordonia Hills City Schools February 2014 - March 2015
Five Below April 2014 - October 2014
American National University and National College July 2013 - April 2014
Nordonia City Schools October 2012 - April 2013
North Royalton City Schools August 2011 - April 2012
Skills
Teaching, Classroom, K-12, Curriculum Design, Curriculum Development, Differentiated..., Educational Technology, Lesson Planning, Educational Leadership, Instructional Technology, Classroom Management, Tutoring, Staff Development, Literacy, Smartboard, Teacher Training, Higher Education, Microsoft Office, Public Speaking, Social Studies, Customer Service, Community Outreach, Classroom Instruction
Education
Kent State University 2008 — 2012
B.S.E, Integrated Social Studies
Cuyahoga Community College
Highland High School 1997 — 2001
High School Diploma
OneCommunity April 2013 - Present
Unified Technology Center April 2012 - Present
United Technology Center January 2011 - December 2012
The Little Tikes Company October 2012 - November 2012
OneCommunity March 2011 - April 2011
future-of-anti-aging.com 2009 - 2011
Progressive Insurance March 1999 - November 2007
Skills
Troubleshooting, Network Design, Routing, Subnetting, Routing Protocols, Cisco, CCNA, OSPF, VLAN, BGP, Routers, VPN, TCP/IP, Network Security, Network Engineering, WAN, Visio, DHCP, VoIP, Wireless Networking, Network Architecture, Ethernet, IP, RIP, Switches, EIGRP, VTP, NAT, STP, Cisco Switches, IPv4, IP Addressing, CCNP Certified, Cisco Technologies, Cisco Nexus, Software Installation, Cisco Routers, Cisco Wireless, Public Speaking, CCDP, Networking, Juniper, Data Center, CCNP, Firewalls, Wireless, DNS, Cisco IOS, Network Administration, LAN-WAN
Education
Cuyahoga Community College
Cisco network engineering
City of Euless, TX December 2008 - Present
Kelly Services August 2006 - December 2008
CompuCom November 2005 - July 2006
Progressive Insurance April 2002 - October 2005
Sprint October 1990 - July 2003
Paul G. Davis, Jr. D.D.S. PA dba Davis Family Dental Care 1984 - 1996
Paul G. Davis, Jr. D.D.S. PA dba Davis Family Dental Care 1984 - 1996
Skills
Customer Service, BPI, Workers Compensation, Employee Relations, Performance Management, Adjusters, Risk Assessment, Operational Risk, Property & Casualty..., General Insurance, New Hire Training, New Hire Orientations, New Hire Paperwork, Background Checks, Development & delivery..., Business Process..., Human Resources, Policy, Local Government, FMLA, Risk Management, Temporary Placement, Benefits Administration, Government, Analysis, Employee Benefits, Training, Employee Training, Leadership Development, Leadership, Employment Law, Administration, Organizational..., Mediation
Education
Dallas Baptist University 1999 — 2001
BA, Communication, Business Administration
Trinity High School 1985 — 1988
Texas Tech University
Progressive Insurance September 1989 - Present
Skills
Business Analysis, Microsoft Excel, Analysis, Data Analysis, Access
Education
Cuyahoga Community College
Assoicate of Applied Business, Accounting
Olympic Steel April 2015 - Present
Strawbridge Memorial Chapel 2007 - Present
Key Bank March 2014 - March 2014
Interstate McBee January 2014 - March 2014
Sherwin Williams July 2013 - January 2014
Sherwin Williams September 2011 - July 2013
Various Temporary Assignments September 2008 - September 2011
Progressive Insurance August 2003 - August 2008
H&R Block December 2005 - April 2007
Nance and Associates LLC November 2004 - December 2006
Skills
Excel, Microsoft Office, Real Estate, Event Management, Access, Accounts Payable, PowerPoint, Customer Service, Accounting, Data Entry, Research, Word, Problem Solving, Payroll Processing, Budgeting, Accounts Receivable, Supervisory Skills, SAP, Financial Reporting, Teamwork, Invoicing, Process Improvement, Documentation, Time Management, Writing, Data Analysis, Auditing, Administrative Support, Bookkeeping, Negotiation, Spreadsheets, Tax, Makeup Artistry, Software Documentation, Budgets, Microsoft Excel, Microsoft Word, Payroll, Management, Forecasting, Team Building, Finance, Human Resources, Policy, Event Planning, Outlook, Project Planning, Project Management, Lotus Notes
Education
Cuyahoga Community College 1984 — 2012
Associates Degree, Accounting
Corlett 1972 — 1976
Beaumont School or Girls
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Transtar Industries February 2015 - Present
United Midwest Savings Bank July 2010 - February 2015
Freeway Corporation August 2008 - August 2010
Progressive Casualty Insurance Company December 2005 - August 2008
Progressive Insurance December 2003 - December 2005
Progressive Insurance October 2001 - December 2004
Progressive Insurance October 1999 - October 2001
Advance Auto Parts June 1993 - October 1999
United Parcel Service August 1995 - May 1996
Skills
Accounting, Financial Reporting, Insurance, General Ledger, Accounts Payable, Credit, Accounts Receivable, Banking, Fixed Assets, Financial Analysis, Forecasting, Budgeting, Audit, Auditing, Financial Management, Microsoft Office, Customer Service, Internal Controls, Compliance, Process Improvement, Analysis, Inventory Management, Customer Relations, Tax, Cash Flow, Risk Management, Account Management, Internal Audit, Outlook, Cost Accounting, Business Analysis, Retail, Research, Problem Solving, Balance, Business Planning, Account Reconciliation, Preparation, Manufacturing, Financial Accounting, Cash Management, GAAP, Accruals, Journal Entries, PeopleSoft, Budgets, Sarbanes-Oxley Act, Leadership, Management, Training
Education
John Carroll University 2002 — 2005
BSBA, Accounting
Cuyahoga Community College 1995 — 2001
Associate of Arts, Arts
St. Ignatius High School 1991 — 1995
HS, College Prepatory
Heartland Payment Systems August 2012 - Present
Progressive Insurance August 2009 - March 2011
KeyBank August 2007 - October 2009
Progressive Insurance November 2006 - June 2007
Quality Data Management March 2004 - March 2007
Education
Ohio University 2014 — 2014
Bachelor's degree, Applied management
Cuyahoga Community College 2009 — 2012
Associates, Applied Business of Accounting
Progressive Insurance November 2014 - Present
Babulski Productions March 2006 - Present
interDesign, Inc. October 2013 - November 2014
RPM International Inc. April 2013 - October 2013
Inflatable Images September 2010 - June 2012
MetroMedia Technologies January 2009 - September 2010
Skills
Video Production, Videography, Photography, Photoshop, Illustrator, InDesign, Avid Media Composer, Video Editing, Graphic Design, DVD authoring, Production Design, Multimedia Project..., Social Media, HD Video, Web Design, Web Video, Multimedia, Adobe Creative Suite, Motion Graphics
Education
Cuyahoga Community College 2012 — 2014
Associate of Science (A.S.), IT-Programming and Development
The University of Akron 1999 — 2003
Bachelor of Arts (B.A.), Major: Communications: Media Production & Television/Radio Minor: Marketing & Sales
Progressive Insurance February 2003 - Present
Progressive Insurance September 1998 - October 2003
Skills
Manage cross-functional..., Call Center, Customer Service, Call Centers, Access, Management, Strategic Planning, Analysis, Business Process..., Customer Experience, Coaching, Data Analysis, Leadership Development, Training, Technical Support, Process Improvement, Team Management, Vendor Management, Team Building, Leadership, Performance Management, Customer Satisfaction, Insurance, Change Management
Education
David N. Myers University 2001 — 2003
MBA, Business Administration
Insurance Partners Agency, Inc. February 2014 - Present
Progressive Insurance January 2011 - May 2014
AmTrust North America October 2009 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Training, English, Windows, Outlook, Insurance, Customer Service, Account Management, Property, Call Centers, Customer Retention, Liability
Education
The University of Akron 2006 — 2007
International Business
Cuyahoga Community College
Progressive Insurance June 2012 - June 2014
Education
Hillsborough Community College 2014 — 2016
Nursing, Registered Nursing/Registered Nurse
D G Erwin Technical Center 2008 — 2010
Nursing, Licensed Practical/Vocational Nurse Training
The Hoffman Group Agency March 2015 - Present
Allstate Insurance - Cole Insurance & Financial Services November 2014 - March 2015
Fox Meadow Country Club May 2013 - February 2014
Nationwide Insurance - Brian W. Laing Insurance Agency April 2007 - April 2012
Marsh September 2005 - April 2007
Progressive Insurance February 2000 - April 2005
Progressive Insurance February 2000 - April 2005
Airtouch Cellular July 1999 - February 2000
US Airways April 1998 - January 1999
Chautauqua Airlines October 1995 - April 1998
Skills
Insurance, Property & Casualty..., Claim, Liability, Claims Management, Casualty, Health Insurance, Risk Management, Customer Service, Process Improvement, Management, Analysis, Team Building, Liability Analysis, Commercial Lines, Legal Liability, Commercial Insurance, Microsoft Office, General Insurance, Change Management, HIPAA, Project Management, Workers Compensation, CPCU, Software Documentation, Professional Liability, Social Media, Life Insurance, Claims Handling, Underwriting, Medicare, Office Management, Subrogation, Sales, Property Damage, Claim Investigation, Adjustments, Claims Resolution, Invoicing, Automobile Liability, Umbrella Insurance, Sales Management, Training
Education
Cuyahoga Community College
Hondros College 2005 — 2005
Property & Casualty Insurance License, Insurance
Stark State University 1995 — 1996
Malone College 1993 — 1994
Post Secondary Education
Progressive Insurance March 2015 - Present
Nordstrom February 2015 - Present
Macy's August 2011 - January 2015
Family Connections August 2009 - June 2014
Earth Day Coalition May 2011 - January 2012
Earth Day Coalition January 2011 - May 2011
Earth Day Coalition April 2008 - August 2008
Hiram College Office of Special Events September 2006 - May 2008
Skills
Environmental Science, Environmental Education, Event Planning, Environmental Issues, Conservation, Special Events, Word, Excel, PowerPoint, Nonprofits, Ecology, Microsoft Excel, Environmental Awareness, Laboratory Techniques, Laboratory Experience, Laboratory Analysis, Microscopy, Non-profits, Customer Service, Long-term Customer..., Beauty Industry, Cosmetics, Skin Care, Skin Care Products, Microsoft Word
Education
Hiram College 2005 — 2009
Bachelor of Arts, Environmental Studies, Area of Concentration in Environmental Legislation
Cuyahoga Community College
Additional Science Courses
Progressive Insurance June 2015 - Present
Enterprise Holdings September 2014 - June 2015
Walt Disney World February 2014 - August 2014
Windsor Fashions May 2013 - February 2014
ComForcare Senior Services August 2012 - May 2013
Sheetz September 2011 - August 2012
Best Buy August 2009 - July 2011
Skills
Customer Service, Sales, Social Networking, Customer Satisfaction, Leadership, Facebook, Time Management, Microsoft Word, Cashiering, Project Planning, Public Speaking, Team Building, Microsoft Excel, PowerPoint, New Store Openings, Retail, Teamwork, Training, Microsoft Office
Education
Cuyahoga Community College 2012 — 2016
Bachelor's Degree, Liberal Arts and Sciences, General Studies and Humanities
Strongsville High School 2007 — 2011
Parma Heights Christian Academy
Progressive Insurance October 2001 - Present
Syncor International Pharmacies June 2000 - 2001
Skills
Customer Service, Leadership, Training, Team Building, Public Speaking, Analysis, Strategic Planning, Coaching, Outlook, Presentation skills, Time Management, Project Management, Claim, Leadership Development
Education
Franklin University 2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.0
Cuyahoga Community College 1997 — 2000
Associates degree, Business
Progressive Insurance
Skills
Customer Service, Microsoft Excel, Management, Leadership, Insurance
Education
David N. Myers University
English Major
Progressive Insurance November 2004 - Present
Nationwide Insurance October 2003 - November 2004
OfficeMax December 1998 - July 2004
National Interstate Insurance Company July 2000 - October 2003
Nordstrom June 1999 - July 2000
ADP May 1999 - August 1999
Geauga Lake Amusement Park March 1995 - November 1998
Education
University of Phoenix 2009 — 2013
Bachelor's of Science, Business Administration & Management
Hondros College
Licensed Ohio Property & Casualty Insurance Agent, Financial Risk Management
Cuyahoga Valley Career Center 1998 — 2000
Administrative Assistant Program, Business Administration, Management and Operations
Progressive Insurance January 2015 - Present
TravelCenters of America July 2012 - January 2015
TravelCenters of America May 2011 - July 2012
Macprofessionals, Inc March 2010 - May 2011
Cleveland Heights-University Heights School District September 2007 - March 2010
Skills
Help Desk Support, Windows XP, Network Administration, Windows 7, Operating Systems, Laptops, Routers, Computer Repair, Mac OS X Server, Servers, Computer Hardware, System Administration, Troubleshooting, Mobile Device Management, Mac OS X, Linux, Windows, Networking, XP, Software Installation, Active Directory, Wireless Networking, DNS, VPN, Hardware, Windows Server, TCP/IP, VMware, Ubuntu, Technical Support, System Deployment, Virtualization, Firewalls, Software Documentation, Databases, Information Technology, Antivirus, HTML, Access, Programming, MySQL, IIS, Printers, Windows Vista, Microsoft SQL Server, Server Administration, Remote Desktop, Visual Basic, Computer Maintenance
Education
Cleveland State University 2009 — 2014
Bachelor's Degree, Information Services Technology
Cuyahoga Community College 2007 — 2009
Associates, Computer Science
Progressive Insurance May 2006 - Present
BCD Travel February 2003 - May 2006
Wachovia, A Wells Fargo Company September 1988 - February 2003
Skills
Employee Relations, Onboarding, Human Resources, Succession Planning, Leadership, Leadership Development, Management, Performance Management, Training, Team Building, Customer Service, Coaching
Education
Dallas Baptist University 1998 — 1999
MA, Organizational Management
Moss Insurance Agency Inc June 2014 - Present
MetLife January 2014 - Present
Progressive Insurance February 2008 - February 2014
ALTEL December 2006 - May 2007
Fitworks Fitness Center October 2005 - December 2006
Skills
Cross-functional Team..., Management, Project Management, Microsoft Office, Account Management, Product Management, Sales Management, Team Leadership, Troubleshooting, Sales, New Business Development, Microsoft Excel, Team Building, Business Development, Negotiation, Solution Selling, Training, Insurance, Call Centers, Coaching, Customer Retention, Marketing, Sales Presentations, Cold Calling, Time Management, Marketing Strategy, B2B, Building Relationships, Project Planning, Health Insurance, Employee Training, Property, Life Insurance, General Insurance, Property
Education
Cuyahoga Community College
Completetd some studies, Radiologic Technology/Science - Radiographer
Progressive Insurance May 2007 - Present
Progressive Insurance January 1999 - May 2007
Progressive Insurance January 1995 - January 1999
Skills
Insurance, Analysis, People Skills, Process Improvement, Business Analysis, Requirements Analysis, Requirements Gathering, Business Requirements, Teamwork, SDLC, Software Quality..., Microsoft Office, SharePoint, Networking, Microsoft Word, Microsoft Excel, PowerPoint, Visio, Underwriting, Customer Service, Coaching, Outlook, HP Quality Center, SQL, Lotus Notes
Education
Lakeland Community College 2008 — 2008
Business Administration and Management, General, 3.50 GPA
Cuyahoga Community College 1985 — 1987
Business Administration and Management, General, 3.50 GPA
Nationwide Childrens Hospital September 2013 - Present
Johns Hopkins Hospital March 2013 - April 2013
The Children's Hospital of Philadelphia November 2012 - March 2013
Yale University August 2012 - October 2012
Bon Secours Health System March 2012 - August 2012
Kaiser Permanente March 2011 - September 2011
Cleveland Clinic July 2005 - September 2010
Progressive Insurance July 2001 - May 2004
Skills
Security, Business Analysis, Healthcare Information..., Process Improvement, Epic Security, Healthcare, Software Documentation, Data Courier, HIPAA
Education
Cuyahoga Community College
Linxworks February 2012 - Present
IT Consultant January 2011 - Present
Quill Corporation December 2003 - February 2011
Staples, Inc. - Quill Corporation December 2003 - January 2011
Phamily Entertainment June 2005 - September 2008
Progressive Insurance February 2001 - May 2003
GTE Wireless June 1997 - January 2001
Skills
Avaya, Wiring, Windows, Comedy, Creative Writing, Treatments, Microsoft Office, Scripting, Improvisational Comedy, Stand-up Comedy, Networking, Technical Support, Software Installation, VoIP, Telecommunications
Education
Cuyahoga Community College 1994 — 1995
Telecommunications
Cleveland Clinic March 2015 - Present
Cleveland Clinic February 2009 - Present
Progressive Insurance October 1994 - January 2009
Skills
ACLS, BLS, Critical Care, Customer Service, EMR, Hospitals, Inpatient, Leadership Development, Nursing, Public Speaking, Social Media, Strategic Planning, Team Building, Training
Education
Huron School of Nursing 2006 — 2008
Nursing
Cuyahoga Community College 2001 — 2006
Austin Powder Company December 2009 - Present
Fave Interiors January 2007 - June 2009
Progressive Insurance 1986 - 1995
Education
Cuyahoga Community College 2002 — 2006
Associate of Applied Science, Interior Design
Mayfield High School
Runzheimer International May 2007 - July 2015
UPS Supply Chain Solutions May 2004 - May 2007
Progressive Insurance November 2001 - May 2004
Skills
Auditing, Invoicing, Microsoft Excel, Spreadsheets, 10 Key, Data Entry, Microsoft Office, Training, Typing, Accounts Receivable, Fax, Answering Phones, Cashiering, Telephone Skills, Copying, Job Aids, Excel, Relocation, Calculator, Multi Tasking, Organization, Transportation, Compliance, Employee Training, Annual Reports, Project Management, Strategic Planning, Reconciling Reports, Customer Service, Accounting, Investigative Research, Process Improvement
Education
Cuyahoga Community College
Business Administration and Management, General
Gemini Transportation Underwriters July 2010 - Present
Austin PTA 2006 - 2009
Lexington Insurance Company October 2000 - October 2003
RLI Transportation October 1998 - October 2000
American International Group September 1996 - October 1998
Progressive Insurance 1986 - 1992
Skills
Insurance, Underwriting, Management, Transportation, Trucking, Brokers, Sales Operations, Marketing Strategy, Property & Casualty..., Commercial Insurance, Legal Liability, Workers Compensation, Product Development, Casualty, Liability, Commercial Lines, Excess, Retail, Pricing, Casualty Insurance, General Insurance, Strategic Planning, Risk Management, Customer Service
Education
Dartmouth College 1982 — 1986
B. A., Comparative French & German Literature
Hathaway Brown 1974 — 1982
Comparative Literature, French and German
Shilton & Associates February 2008 - February 2015
Grange Insurance May 2006 - December 2006
Progressive Insurance May 2000 - May 2006
Skills
Spanish speaker, Customer-focused Service, Insurance, Claim, Customer Service, Human Resources, Policy, Property & Casualty..., Employee Benefits, Process Improvement
Education
Davenport University 2009 — 2015
Master of Business Administration (M.B.A.), MBA - Human Resources, 3.8
University of Michigan 1999 — 2000
History, Economics
Michigan State University 1993 — 1997
Bachelor’s Degree, Spanish Language and Literature
Progressive Insurance September 2015 - Present
PNC May 2011 - September 2015
The J.M. Smucker Company March 2010 - May 2011
Penske Logistics April 2008 - March 2010
Case Western Reserve University February 2004 - April 2008
NEO Oracle Users Group 2002 - 2007
Whittman Hart 1999 - 2002
Oracle Corporation February 1997 - February 1999
Skills
SQL Server, SQL Tuning, OID, ODBC, Oracle RAC, Oracle Dataguard, Oracle OEM Grid Control, Oracle Enterprise..., Oracle Management Server, Database Design &..., Oracle, Database Administration, System Administration, Microsoft SQL Server, SDLC, High Availability, Databases, Oracle HR, Database Design, Business Intelligence, DB2, Data Warehousing, Data Guard, MySQL
Education
David N. Myers University
BS, Business Management
Progressive Insurance June 2012 - Present
Progressive Insurance April 2011 - May 2012
Progressive Insurance October 2006 - April 2011
Progressive Insurance May 2001 - October 2006
Progressive Insurance 1999 - 2001
Skills
Onboarding, Applicant Tracking..., Employee Benefits, Human Resources, Taleo, Recruiting
Education
David N. Myers University 2000 — 2008
BSBA
Willoughby South High 1994 — 1997
University Dermatologists, Inc. October 2002 - Present
Progressive Insurance April 1995 - October 2002
Education
Cuyahoga Community College 1972 — 1974
Thistledown Racino at Caesars Entertainment Corporation February 2014 - Present
Horseshoe Cleveland at Caesars Entertainment Corporation November 2012 - February 2014
Progressive Insurance November 2004 - July 2011
SourceOne Healthcare Technologies April 1998 - November 2004
Skills
Health and Welfare..., Short and Long Term..., FMLA, Employee Relations, Onboarding, Applicant Tracking..., Employee Benefits, College Recruiting, Human Resources, Recruiting
Education
Ursuline College 2003 — 2005
Human Resources Management/Personnel Administration, General
Cuyahoga Community College 1997 — 2000
Associate Of Arts
Progressive Insurance April 2015 - Present
Zenith Systems, LLC July 2007 - April 2015
Skills
Windows Server, Active Directory, DNS, Security, Microsoft Exchange, Troubleshooting, Servers, Routers, Switches, System Deployment, VPN, Wireless Networking, Windows 7, Networking, Technical Support, CCNA, Hyper-V, Microsoft Technologies, Juniper Technologies, Cisco Technologies, Avaya Technologies
Education
University of Advancing Technology 2007 — 2008
Some Coursework, Computer Science
Cuyahoga Community College 2004 — 2007
Some Coursework, Electronic Engineering Technology, 3.33
James Ford Rhodes High School 2003 — 2007
High School Diploma, 3.77
Kronos Incorporated May 2008 - Present
Progressive Insurance January 1997 - December 2007
Progressive Insurance October 1997 - June 1999
Progressive Insurance January 1997 - October 1997
Prudential Securities June 1995 - January 1997
Skills
Integration, Process Improvement, Project Management, Analysis, Databases, Data Warehousing, Testing, Lotus Notes, ITIL, SharePoint, Business Analysis, Vendor Management
Education
Ursuline College 1998 — 2002
BA, Business Management
Cuyahoga Community College 1983 — 1993
AAB, Data Processing
Erie Insurance Group September 2015 - Present
Erie Insurance Group October 2014 - September 2015
Erie Insurance Group March 2014 - October 2014
Erie Insurance Group June 2012 - March 2014
Erie Insurance Group September 2011 - June 2012
Windstream Communications May 2010 - May 2011
ABB January 2008 - May 2010
Progressive Insurance September 2000 - November 2007
Progressive Insurance August 1996 - September 2000
Skills
Risk Management, Change Management, Consulting, Business Strategy, Payment Industry, Program Management, Project Management, Management, Product Development, Outsourcing, Projects, SDLC, Business Analysis, Enterprise Architecture, Integration, ITIL, Process Improvement, Software Development, Disaster Recovery, Cross-functional Team..., Enterprise Software, Team Leadership, Leadership, Telecommunications, Project Planning, PMP, Project Portfolio..., IT Strategy, IT Operations, SharePoint, Business Process..., IT Management, Vendor Management
Education
Gannon University 2013 — 2015
Master of Business Administration (MBA)
David N. Myers University 2001 — 2003
BSBA, Bachelors of Science in Business Administration
Cardinal Health June 2015 - Present
Cardinal Health / ParMed Pharmaceuticals January 2014 - Present
Progressive Insurance March 2008 - January 2014
Progressive Insurance January 2003 - March 2008
Progressive Insurance January 2002 - January 2003
Progressive Insurance April 2001 - January 2002
Skills
Property & Casualty..., Insurance, Claim, General Insurance, Targeted Selection..., Management, Sales Management, Team Facilitation, Contact Center..., Property Damage, Call Centers, Coaching, Team Building, Performance Management, Customer Retention, Claims Handling, Claims Management, Claim Investigation, Claims Resolution, Lotus Notes, Training
Education
Cuyahoga Community College 1998 — 2000
Progressive Insurance May 2005 - Present
PMI NEO Chapter March 2009 - March 2011
ConsulTech May 2005 - August 2006
Kaiser Permanente IT October 1999 - May 2005
Antares Management Solutions February 1991 - October 1999
Skills
MS Project, Data Warehousing, SharePoint, Project Management, Software Development, Microsoft Project
Education
Cuyahoga Community College 2004 — 2005
Certification, Project Management Professional(PMP)
Malone College 1994 — 1996
Bachelor, Management
The University of Akron 1977 — 1980
Associate, Data Processing
Progressive Insurance 2011 - Present
Progressive Insurance December 2010 - Present
Fox International Ltd., Inc. June 2008 - December 2010
United States Air Force November 2000 - August 2007
Skills
Customer Service
Education
Cuyahoga Community College 2010 — 2013
Associate of Arts (A.A.)
Some College 2010 — 2013
Associate of Arts (A.A.), Graphic Design
National General Insurance February 2012 - July 2015
Permanent General May 2007 - February 2012
Progressive Insurance May 2005 - May 2007
City of Independence, OH 1989 - 2000
Skills
SCAN Interviewing..., CVSA: Computerized..., Subrogation, Claims Investigations, Fraud, Investigation, Claim, Claims Management, Claim Investigation, Casualty Insurance, Insurance, Legal Liability, Property, Workers Compensation
Education
Indiana Wesleyan University
Bachelor's Degree, Criminal Justice/Law Enforcement Administration
Cuyahoga Community College
Associate, Criminal Justice
Progressive Insurance January 2015 - Present
Progressive Insurance May 2014 - January 2015
Progressive Insurance September 2008 - May 2014
Verizon Wireless May 1994 - June 2002
Skills
Customer Service, Consultative Selling, Insurance, Customer Retention, Strategic Planning, Claim
Education
Davenport University 1993 — 1999
BBa, General Management
GWT Mobile 2010 - Present
Progressive Insurance September 2003 - Present
GlaxoSmithKline 1999 - 2001
Lenovo 1998 - 1999
Education
Dalian University of Technology 1991 — 1998
Master of Science, Computer Science
Progressive Insurance November 2014 - Present
AmTrust Financial Services, Inc. (AFSI) February 2012 - November 2014
GameStop October 2006 - February 2009
Skills
Microsoft SQL Server, C#, C++, PC building, Software Development, Perl, Visual Studio, Scripting, T-SQL, SDLC, IIS, HTML, Project Management
Education
Westwood College 2006 — 2009
Bachalor, Game Software Design
Cuyahoga Community College 2003 — 2006
Completed College Courses
Progressive Commercial Advantage June 2014 - Present
Progressive Insurance January 2009 - Present
Mist on the Morning January 2007 - Present
Skills
Social Media, Sales, Marketing, Web Design, Team Management, Photography
Education
Cuyahoga Community College
Media Design
Kent State University
Progressive Insurance 2002 - 2014
Cross and Associates 2001 - 2002
Progressive Insurance 1999 - 2001
AAA Ohio Auto Club 1996 - 1999
Skills
Hotels, Customer Service, Event Planning, Hospitality, Tourism, Meeting Planning, Microsoft Office, Microsoft Excel, Microsoft Word, Contract Negotiation, Legal Contract Review, Event Management, Hospitality Industry, Hospitality Management, Sales, Trade Shows, Corporate Events, Food, Leisure Travel, Hotel Management
Education
Cuyahoga Community College 2009 — 2010
Diagnostic Medical Sonography
The Ohio State University 1995 — 1996
French
University of Cincinnati 1993 — 1995
Liberal Arts
SEYI-America Stamping Presses March 2015 - Present
StreamLink Software October 2013 - September 2014
KeyBank October 2012 - June 2013
Window Experts December 2006 - October 2012
Progressive Insurance May 2008 - November 2008
Charter One Bank October 2005 - June 2006
Clements Installation July 1998 - August 2005
Skills
Sales, Sales Management, New Business..., Communication, B2B Marketing, Customer Service, Fundraising, Time Management, Microsoft Office, Nonprofits, Management, Teamwork, Training, Research, Marketing Strategy, Leadership, Team Building, Strategic Planning
Education
Kent State University 1998 — 2009
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Cuyahoga Community College 2010 — 2012
Business Administration, Management and Operations
Hondros College
Insurance Property And Casualty
Datamatics Technologies 2007 - Present
Technology Solutions 2006 - 2007
Patriot Systems 2004 - 2005
Progressive Insurance 2002 - 2003
ALLTEL Supply 1998 - 2001
Skills
CCNA, MCSA, ITIL, Microsoft SQL Server, Requirements Analysis, Business Analysis, Vendor Management, SDLC, SQL, IT Service Management, SharePoint, Business Intelligence
Education
Davenport University
bba, Management
Henry Ford Community College
Cisco CCNA Networking Academy
Spieth, Bell, McCurdy & Newell Co., L.P.A. 2005 - 2009
Young & Dietsch 2003 - 2005
Progressive Insurance 2001 - 2003
Berger & Zavesky Co 1999 - 2001
Education
David N. Myers University 2005 — 2007
Certificate, Paralegal
David N. Myers University 1991 — 1996
Bachelor of Science, Information Processing Administration
National General Insurance March 2014 - Present
Domestic Violence Advocacy Center August 2013 - March 2014
Cleveland Clinic Foundation September 2008 - August 2013
Electronic Merchant Systems May 2007 - September 2008
Key Office Services December 2006 - May 2007
AT&T May 2001 - June 2006
Fairfax Renaissance Development Corporation October 1998 - February 2001
Progressive Insurance January 1990 - January 1997
Skills
Customer Service, Leadership, Team Building, Sales, Training, Management, Leadership Development, Strategic Planning, Social Media, Negotiation, Healthcare, Nonprofits, Event Planning, Microsoft Excel, Outlook, Customer Satisfaction, Process Improvement, Social Networking, Fundraising, Research, Microsoft Word, Hospitals, Inpatient, Patient Safety, Epic Systems
Education
Cuyahoga Community College 2013 — 2017
Associate's degree, Human Services, General
Cuyahoga Community College 2008 — 2009
CHAA Certification, Patient Access
Cuyahoga Community College 2006 — 2007
Event Planning Certification, Meeting and Event Planning
ICM School of Business 1985 — 1987
Secretarial Science Certificate, Administrative Assistant and Secretarial Science, General
John Hay High School 1981 — 1985
Diploma, General Office Occupations and Clerical Services
First Advantage August 2014 - Present
E*TRADE Financial October 2013 - March 2014
SunTrust Bank February 2013 - July 2013
Booz Allen Hamilton September 2009 - November 2012
Progressive Insurance July 2008 - March 2009
Weltman, Weinberg & Reis August 2007 - July 2008
KeyCorp July 2006 - January 2007
National City Bank March 2004 - July 2006
Skills
Information Security, Programme Governance, Business Continuity, IT Audit, Risk Management, CISSP, PCI DSS, Security, Information Security..., Enterprise Risk..., COBIT, Disaster Recovery, Process Improvement, IT Strategy, Data Center, Business Process..., Sarbanes-Oxley Act
Education
David N. Myers University 2005 — 2006
MBA, Business Administration
David N. Myers University 2001 — 2003
Bachelors of Science, Information Technology
Bryant & Stratton College 1999 — 2001
Associate of Applied Business, Information Technology
AllClear ID April 2015 - Present
YouEarnedIt September 2014 - February 2015
TheZebra.com March 2013 - July 2014
All Web Leads, Inc. August 2011 - March 2013
Dynamic Computing Services November 2010 - August 2011
Vocon December 2009 - October 2010
Great Lakes Brewing Company 2006 - 2010
Progressive Insurance June 2001 - January 2005
Skills
Event Planning, Customer Service, Human Resources, Office Management, Auditing, Payroll, File Management, Organization, Vendor Relationships, Multitasking Skills, Process Improvement, Problem Solving, Friendly Personality, Time Management, Microsoft Office, Process Scheduler, PowerPoint, Windows, Team Building, Account Management, Budgets, System Administration, Microsoft Word, Customer Satisfaction
Education
Fred Pryor Seminars Business Training 2013 — 2014
DeVry University-Ohio 2007 — 2009
Bachelor Degree in Technical Management, Small Business Management and Entrepreneurship
Cuyahoga Community College 1999 — 2003
Associate Degree in Commercial Art & Design, Advertising and Design
Progressive Insurance April 2012 - Present
Progressive Insurance November 2006 - April 2012
Progressive Insurance February 2003 - November 2006
Bearware/Weblogstics Inc. December 2000 - December 2002
Keybase, Inc. October 1999 - December 2000
Cynergies Solutions Group September 1997 - December 1999
KeyBank 1992 - 1997
Skills
ITIL v3 Foundations..., IIS, .NET, Web Services, BMC Remedy, Incident Management, Problem Management, IT Operations, CRM, Business Process, Microsoft Office, Technology Roadmapping, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, IT Service Management, C#, Microsoft SQL Server, Visual Basic, DB2, Oracle, SiteScope, Continuous Improvement, F5 BigIP, Performance Management, Stress Management, ASP.NET, Metrics, Vendor Management, OLA, People Development, Process Improvement, Full SDLC, Release Management, Agile Methodologies, Test Automation, Quality Center, Test Driven Development, Strategic Planning, Thought Leadership, Cross-functional Team..., ITIL
Education
David N. Myers University 1991 — 1996
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Lakeland Community College 1983 — 1986
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Willoughby South High 1980 — 1983
High school diploma, Business, Management, Marketing, and Related Support Services
David N. Myers University
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
David N. Myers University
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Advantage Partners, Inc. May 2004 - Present
Baker & Hostetler LLP 1999 - 2004
Progressive Insurance 1997 - 1999
OfficeMax 1996 - 1997
Arrow International 1994 - 1996
Skills
Administrative..., Microsoft Excel, Outlook, Administrative..., Customer Service, Process Improvement, Human Resources,..., Business Strategy, Team Building
Education
Cuyahoga Community College 1992 — 2012
Progressive Insurance March 2013 - Present
Maggiano's Little Italy August 2011 - March 2013
Darden Restaurants December 2008 - August 2011
Claddagh Irish Pubs June 2008 - December 2008
Skills
Customer Service, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Outlook, Data Entry, Time Management
Education
Cuyahoga Community College 2008 — 2012
Kent State University 2004 — 2006
Compuware November 1998 - Present
Diebold February 2006 - November 2011
American Greetings June 2005 - January 2006
Progressive Insurance April 2004 - June 2005
GE Consumer & Industrial November 2001 - February 2004
Kaiser Permanente IT January 2001 - October 2001
Westfield Group/Westfield Insurance June 2000 - December 2000
Edgepark Medical November 1999 - June 2000
Kaiser Permanente IT January 1999 - December 1999
Kent State University November 1984 - October 1998
Skills
JCL
Education
Kent State University 1995 — 1997
MBA, Information Systems
Kent State University 1985 — 1989
BBA, Information Systems
Cuyahoga Community College 1982 — 1984
AA, Data Processing
Risk Management Services 2011 - Present
PMK Customs LLC 2010 - 2012
Insurance Overload Staffing 2010 - March 2011
Progressive Insurance December 2005 - August 2009
Skills
Claims Management, Insurance, General Insurance, Property & Casualty..., Casualty, Claim, Commercial Insurance, Liability, Workers Compensation, Subrogation, Claim Investigation, Customer Service, Legal Liability, Casualty Insurance
Education
Cuyahoga Community College 1976 — 1978
Associate, Business Administration
John F Kennedy High School 1965 — 1969
FirstMerit Bank July 2015 - Present
FirstMerit Bank December 2008 - June 2015
Ernst & Young March 2008 - November 2008
KeyBank July 2000 - July 2006
Progressive Insurance January 1998 - July 2000
Skills
Corporate Tax, Income Tax, Tax Preparation, Tax Research, Tax Accounting, Multi-state tax returns, Tax Returns, Sarbanes-Oxley Act, Auditing, Sales Tax, General Ledger, Internal Controls, Financial Accounting, Financial Planners, Financial Statements, Financial Analysis, US Tax
Education
Notre Dame College 1995 — 1997
Bachelor of Arts (B.A.), Accounting
Cuyahoga Community College 1992 — 1995
Associate of Arts (A.A.), Accounting and Business/Management
Progressive Insurance July 2012 - Present
Progressive Insurance March 2007 - July 2012
Progressive Insurance May 1999 - March 2007
Cleveland Indians 1997 - 2002
Finast Grocery Stores October 1987 - September 1999
Skills
Customer Service, Exceptional Listener, Exceptional organization, Highly Dedicated, Pay Close Attention to..., Event Planning, Call Centers, Recruiting, Customer Experience, Process Improvement, Interviews, Public Speaking, Project Planning, Policy, Insurance, Customer Satisfaction, Sales, Training, Leadership, Team Building, Management
Education
Cuyahoga Community College
AA, Early Childhood Education
Notre Dame Academy
High School, College Prep
Notre Dame College
Education
Progressive Corporation 2004 - Present
Progressive Insurance March 2003 - Present
Progressive Insurance March 2003 - October 2004
AIG American General January 2001 - March 2003
Skills
Insurance, Commercial Insurance, Property & Casualty..., Casualty, General Insurance, Liability, Commercial Lines, Microsoft Excel, Professional Liability, Health Insurance, Claim, Life Insurance, Account Management, Marketing, Sales, PowerPoint, Microsoft Word, Advertising, Event Planning, Trade Shows, Presentations, Written & Oral..., Underwriting, Legal Liability, Casualty Insurance
Education
Malone University
Organizational Management
University of Michigan 1984 — 1987
Cuyahoga Community College
Marketing
Progressive Insurance August 2012 - Present
United States Army Reserve August 2000 - Present
Skills
Social Media, Customer Service, Social Networking, Music, Marketing Strategy, Public Speaking, Strategic Planning, Microsoft Office, Management, Public Relations, Entertainment, Music Production, Social Media Marketing
Education
Indiana Wesleyan University 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Indiana Wesleyan University 2008 — 2010
BSM, Business, Management, Marketing, and Related Support Services
Cuyahoga Community College 1999 — 2002
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
University of Toledo 1997 — 1999
Progressive Insurance 2012 - 2015
Sedgwick CMS 2010 - 2011
Insurance.com January 2003 - 2010
Insurance.com 2003 - 2010
Fifth Third Bank 2000 - 2002
Skills
Insurance, Management, Call Centers, Loans, Customer Service, Sales, Outlook, Notary Public, Communication, Problem Solving, Teamwork, Team Building, listening
Education
Hondros College
Property and Casualty Insurance, completed
David N. Myers University
Pubic and Business administration
Progressive Insurance 2015 - Present
Progressive Insurance January 2015 - September 2015
Huntington National Bank September 2013 - March 2015
University Circle Inc. May 2010 - August 2011
Skills
Higher Education, Student Affairs, Public Relations, Public Speaking, Information Technology, Mentoring, Leadership Development, Money Management, Adobe Creative Suite, Android Development, Leadership, Customer Service, Time Management, Event Planning, Management, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Teamwork, Sales
Education
Cuyahoga Community College 2013 — 2015
Associate of Science (A.S.), Network and Development
Kent State University 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Aerospace Systems Engineering
Shaw High School 2006 — 2010
Progressive Insurance September 2006 - Present
Macy's 2005 - 2006
May Department Stores 1999 - 2006
Skills
COBOL, SQL, JCL, XML, XSLT, RP, SDLC, Microsoft SQL Server, Database Design, SharePoint, DB2, SOA, Enterprise Architecture, Business Analysis, Visio, Process Improvement, .NET, Software Development, Requirements Analysis, C#, Agile Methodologies, Team Building, Leadership, Data Warehousing, Requirements Gathering
Education
Ursuline College 2013 — 2015
Master of Business Administration (M.B.A.), Information Technology Project Management
University of Phoenix 2010 — 2013
Bachelor in Science, Software Enineering
Cuyahoga Community College 1996 — 1999
BSA, Computer Science
Wyzsza Szkola Pedagogiczna im.Jana Kochanowskiego 1986 — 1991
Master, Early Child Education
Matt Wiley State Farm March 2011 - Present
Ohio Savings Bank January 2008 - Present
Progressive Insurance February 2006 - November 2009
Progressive Insurance January 2006 - November 2009
Skills
Property and Casualty, Financial Reporting, Retail Banking
Education
Cuyahoga Community College 2009 — 2010
Certificate, Police Academy/Criminal Justice
Hondross College 2006 — 2007
Property and Casualty License, Insurance
Greathouse Delivery August 2010 - Present
Kay Gee Investments January 2000 - Present
Progressive Insurance April 1999 - Present
Progressive Insurance April 1999 - Present
Ran and Associates January 1997 - April 1999
Skills
Insurance, Administration, Data Entry, Outlook
Education
Cuyahoga Community College 2005 — 2005
Real Estate
Academy of Court Reporting 1987 — 1989
Assc, Court Reporting
Banking Institution January 2010 - July 2012
Progressive Insurance November 2003 - September 2009
Third Federal Savings July 2000 - July 2002
FirstMerit Bank November 1998 - May 2000
Skills
Customer Service, Microsoft Excel, Microsoft Office, Team Building, Banking, Training, Leadership, Coaching, Sales, Retail Banking, Credit, Social Media, Time Management, Event Planning
Education
Cuyahoga Community College 1993 — 1995
Nursing
John Hay High School 1989 — 1993
Diploma, medical/biological
BailBond Agent
John Hay High School
H.S. Diploma, Medical/Biological
Christopher Tool June 2011 - Present
Progressive Insurance October 2010 - April 2011
DB Roberts Company January 2008 - August 2010
NPK Construction Equipment September 2005 - January 2008
High Temperature Systems, Inc. June 2004 - September 2005
Skills
Manufacturing, Lean Manufacturing, Continuous Improvement, Process Improvement, Customer Service, Microsoft Excel, 5S, Manufacturing..., Fanuc, CNC Machine, Machine Tools
Education
Cuyahoga Community College 2011 — 2014
Lakeland Community College 2004 — 2006
Civil Engineering
Progressive Insurance Company January 2001 - Present
Progressive Insurance June 2015 - October 2015
Progressive Insurance Company September 1997 - January 2001
Liberty Mutual Insurance Company October 1984 - September 1997
Skills
Testing, Research, Credit Risk, Microsoft Excel, Microsoft Office, Customer Service, Insurance, Microsoft Word, PowerPoint
Education
Cuyahoga Community College 2009 — 2015
Associate’s Degree, Business Administration and Management, General, 3.63
Chesterfield County Public Schools August 1999 - July 2011
Allstate January 1995 - July 1999
Allstate September 1994 - January 1995
Progressive Insurance 1991 - 1993
Markel Corporation 1988 - 1991
Nationwide Financial October 1985 - August 1988
Allstate August 1983 - October 1985
Allstate June 1979 - August 1983
Skills
General Insurance, Customer Service, Sales, Underwriting, Strategic Planning, Team Building, Leadership Development, Teaching, Public Speaking, Coaching, Casualty Insurance, Commercial Insurance, Insurance, Leadership, Management, Marketing, Property, Training
Education
Radford University 1973 — 1975
Bachelor's Degree, Sociology/Political Science/Education
Dabney S Lancaster Community College 1971 — 1973
Associate's Degree, Pre-Education concentration in Social Studies, Secondary
Integra Realty Resources July 2010 - Present
Arvest Bank July 2006 - March 2009
Progressive Insurance August 2005 - July 2006
Skills
Research, Analysis, Data Analysis, Financial Analysis, Valuation, Financial Modeling, Access, Microsoft Excel, Finance, Microsoft Office, Outlook, PowerPoint, Investments, Economics, Customer Service, Appraisals, Disposition, Real Estate Development, Real Estate Economics
Education
University of Oklahoma - Price College of Business 2000 — 2005
Bachelor's of Business Administration, Management
Dakota State University 2001 — 2001
Appraisal Institute
Cleveland Clinic June 2013 - Present
Heinens Fine Foods August 2008 - May 2013
Progressive Insurance January 2000 - November 2007
Skills
Hospitals, Healthcare Management, Healthcare, BLS
Education
Cuyahoga Community College 2015 — 2016
Associate of Nursing, Registered Nursing/Registered Nurse
Cuyahoga Community College 2010 — 2012
Associates of Applied Science, Radiography
University of Phoenix 2008 — 2010
Associates of Arts, Health Care Administration
Select Health of South Carolina May 2009 - Present
Select Health of South Carolina September 2007 - May 2009
Progressive Insurance January 2004 - September 2005
The Wellness Plan January 1982 - May 2001
Skills
Medical Billing, Microsoft Office, Property & Casualty..., Customer Service, Health Insurance, Insurance, Healthcare, Claims Management, Access, Call Centers, Claim, Outlook, HIPAA, Software Documentation, Casualty, Managed Care, Medical Coding, Medicare, Medical Terminology, Medicaid
Education
Davenport University
MedSynergies March 2011 - Present
Medical Data Systems September 2010 - February 2011
Progressive Insurance February 2009 - September 2009
Education
Dallas County Community College 2011 — 2015
N/A, NURSING
MARSHALL HIGH SCHOOL 1998 — 2001
HIGH SCHOOL DIPLOMA, GENERAL
Cuyaha Community College September 2014 - Present
Cuyahoga Community College September 2002 - September 2014
Cambridge Integrated Services (now Sedgwick CMS) 2000 - 2002
Progressive Insurance 1995 - 2000
Skills
HDI Customer Support..., Process Improvements, Software Functionality, Event & Academic..., Technical Support..., Software Training, Software Implementation, Software Quality..., Database Management, User Acceptance Testing, Crystal Reports, Microsoft Office Suite, Microsoft Office, Hands-on Training, Database Admin, Employee Training, Process Improvement, Higher Education, Staff Development, Training, Adult Education, E-Learning, Non-profits, Troubleshooting, System Administration, Coaching, Distance Learning, Leadership Development, Leadership, Strategic Planning, Instructional Design, Public Speaking, Project Management, Event Planning, Research, Data Entry, Organizational..., Customer Service, Human Resources, Community Outreach, Resume Writing, Workshop Facilitation, Student Affairs, Student Development, Fundraising, Technical Subject..., Management, SharePoint, Nonprofits
Education
Glenville High School
Tiffin University 2007 — 2009
Bachelor's Degree, Organizational Management
Cuyahoga Community College 2010 — 2012
Associate's Degree, Information Technology - Information Application Specialist
Cuyahoga Community College 1987 — 2000
Associate's Degree, Office Administration - Administrative Assistant
Alego Health April 2011 - Present
Progressive Insurance March 2007 - October 2007
TEKsystems April 2005 - January 2007
Skills
MS Project, Project Implementation, Project Planning, Software Project..., Troubleshooting, Issues Management, Software Training, Requirements Analysis, Requirements Gathering
Education
Cuyahoga Community College 2008 — 2011
Associate of Arts and Sciences (AAS), Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Robert Morris University
Bachelor of Science (BS), Marketing
Esurance March 2013 - Present
The Hanover Insurance Group March 2011 - March 2013
Nationwide Insurance March 2004 - November 2010
Progressive Insurance January 2000 - March 2004
Skills
PIP, Coaching, Sales Management, Recruiting, Employee Relations, Performance Management, Account Management, Human Resources, Team Leadership, Talent Acquisition
Education
Davenport University
Business
Progressive Insurance March 1998 - September 2008
Skills
Offset Printing, High Speed Mail Sorting, Intra-Office Deliveries
Education
Cuyahoga Community College 2010 — 2017
Associate of Applied Science (Pending), Health Information/Medical Records Technology/Technician (Health Information Management Technology), 3.5
Progressive Insurance April 2010 - Present
Comcast March 2002 - December 2009
Nintendo October 1992 - March 2002
Skills
Licensed Automobile..., Customer Service..., RPG III, RPG IV, RPG-ILE, ANSI COBOL, SQL/400, SQL, Business Basic, Cable Television, Cable Broadband, Cable Networks, VoIP, Mapics, Query/400, DBMS, CLP/400, Hawkeye, S/Compare-Harmonizer, Performance Tuning, Data Base Design and..., DB2/400, RJE, QUSRTOOL, RDA, RLU, Robot Job Scheduler, OPNQRYF, Sequel, SNADS
Education
Cuyahoga Community College 2012 — 2012
HIT Certification, Health Information/Medical Records Technology/Technician
National Institute of Technology Cuyahoga Falls, Ohio 1980 — 1981
Associate of Arts and Sciences (AAS), Business Computer Programming
Progressive Insurance May 2005 - Present
Travizon 2004 - 2005
Education
Cuyahoga Community College 2014 — 2016
Watson Clinic June 2006 - Present
Progressive Insurance January 1989 - April 2006
Education
D G Erwin Technical Center 1987 — 1989
Caesars Entertainment Corporation 2013 - Present
Horseshoe Casino Cleveland April 2012 - February 2013
Progressive Insurance September 2007 - March 2012
Skills
Insurance, Customer Satisfaction, Call Centers, Customer Service, Microsoft Office, Data Entry, Training, Hospitality, Employee Training, Operations Management, Process Scheduler, Team Building, Access
Education
Cuyahoga Community College 2009 — 2012
Currently enrolled, Obtaining my Liberal Arts degree
Eastlake North 1981 — 1984
diploma, general
Progressive Insurance June 2014 - September 2015
Genisys Credit Union October 2013 - March 2014
Huntington National Bank April 2012 - October 2013
MSU Federal Credit Union July 2005 - March 2012
MSU Federal Credit Union October 2011 - November 2011
jcpenney August 1999 - July 2005
Skills
Credit, Time Management, Sales, Retail, Customer Service, Loans, Credit Cards, Lines Of Credit, Leadership, Training, Credit Unions, Consumer Lending, Refinance, Loan Origination, Cross Selling, Mortgage Lending, Commercial Lending, Team Building, Microsoft Excel, Microsoft Office, Banking
Education
Davenport University
Bachelors of Business Administration, International Business, 3.15 GPA
Davenport University
Master of Business Administration (MBA), Human Resource Management, 3.513 GPA
Verizon Wireless April 2014 - Present
Staytide Float Systems USA May 2012 - Present
Pest Bear January 2011 - April 2012
Stream Global Services January 2008 - August 2009
Yum! Brands June 1999 - August 2008
Progressive Insurance December 2006 - November 2007
Skills
Leadership, Selling, Customer Service, Goal Oriented, Customer Retention, Social Media Marketing, Computer Repair, Problem Solving, Creative Concept Design, Strategic Partnerships, Management, Technical Support, Customer Experience, Sales
Education
D G Erwin Technical Center
Progressive Insurance January 2015 - Present
Ganley westside imports LogisticsTargetSeptember 2006 - January 2015
Liberty ford June 2013 - November 2013
Skills
Sales, Customer Service, Retail, Inventory Management, Merchandising, Customer Satisfaction, Visual Merchandising, Sales Management, Management, Marketing
Education
Cuyahoga Valley Career Center 2003 — 2005
Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
Cuyahoga Community College
Marketing and Business Management
Akron University Police Academy 2009 — 2010
Critical Incident Response/Special Police Operations
STERIS Corporation 2013 - Present
Sherwin Williams February 2006 - 2010
Progressive Insurance 2005 - 2006
Northeast Ohio Health Services May 2001 - September 2005
University Hospitals of Cleveland September 1991 - June 2000
Skills
Controller, Management, Budgets, SAP, Accounts Payable, General Ledger, Accounts Receivable, Financial Analysis, Analysis, Accounting, Healthcare Management, Healthcare Analytics
Education
University of Findlay 2001 — 2003
Bachelors of Science
Lakeland Community College 1994 — 2000
Associate's degree
American Assn of Nutritional Consultants
Certfied Nutritional Consultant
The Ohio State University
Farmers Insurance Group of Companies April 1974 - Present
Allstate 1968 - 1974
Travelers 1965 - 1968
Progressive Insurance 1964 - 1965
Skills
Commercial Insurance, Life Insurance, Property & Casualty..., Umbrella Insurance, Customer Service, Term Life Insurance, Renters, Homeowners
Education
David N. Myers University
Bachelor of Science (B.S.)
University of Houston
University Hospitals of Cleveland September 2014 - Present
University Hospitals of Cleveland April 2014 - Present
University Hospitals July 2013 - April 2014
Progressive Insurance April 2008 - March 2010
Skills
EMR, HIPAA, Medical Terminology, EHR, Microsoft Office, Data Entry, PowerPoint, Outlook, Customer Service, Microsoft Excel, Pediatrics, Research, Public Speaking, Administrative..., Event Planning, Medicare, Healthcare
Education
Cuyahoga Community College
PNC July 2015 - Present
Progressive Insurance February 2015 - July 2015
Broadvox June 2014 - February 2015
Vocational Guidance Services April 2010 - February 2015
Illinois Closet Concepts August 2005 - October 2009
Skills
Cisco Certified, Computer Network..., Network Administration, Network Design, Microsoft Office, Windows, Training, Customer Service, Public Speaking, Outlook, Management, Data Entry, Program Management, Project Management
Education
Cuyahoga Community College 2012 — 2014
Associate's degree, Electrical and Electronics Engineering - Networking Hardware
Carlisle, McNellie, Rini, Kramer, & Ulrich Co. L.P.A. December 2008 - October 2014
Progressive Insurance May 2005 - December 2008
Charter One Bank December 1996 - October 2004
Chater One Bank June 1994 - December 1996
Skills
Customer Service, Contract Negotiation, Loss Mitigation, Quality Control, Collections, Mortgage Servicing, Foreclosures, Default Management, Loan Signing Agent, Communication, Call Center Sales
Education
Cuyahoga Community College 1976 — 1977
No Degree, Business Administration and Management, General
Lakewood High School 1969 — 1974
High School Diploma
Gutwein Agency, Inc September 2007 - Present
Progressive Insurance August 1999 - July 2007
Indiana Farm Bureau Insurance July 1995 - August 1999
Skills
Customer Service, Property & Casualty..., Commercial Insurance, Sales, General Insurance, Life Insurance, Health Insurance, Liability, Claims Handling
Education
Davenport University 1994 — 1994
Word Processing
Progressive Insurance February 2012 - Present
Zale November 2004 - February 2012
Education
Cuyahoga Community College
Networking Software