Protocol Communications
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Protocol Communications Employees
Inclusive Workforce Strategies, LLC June 2014 - Present
ManpowerGroup April 2012 - April 2014
Adecco February 2006 - April 2012
American Car Wash LLC 2002 - 2006
Protocol Communications 1999 - 2002
Skills
Training, Leadership, Strategic Partnerships, Public Speaking, Management, Program Management, New Business Development, P&L Management, Strategy, Staffing Services, Community Outreach, Diversity & Inclusion..., Networking, Consulting, Customer Retention, Business Development, Customer Service, Strategic Planning, Sourcing, Nonprofits
Education
Mount Wachusett Community College 1997 — 2000
Christensen & Company Consulting LLC January 2015 - Present
Array Services Group June 2014 - June 2015
ProSource Billing Inc. March 2009 - June 2014
JC Christensen & Associates March 2008 - March 2009
Samaritan House May 2004 - February 2008
Protocol Communications January 2000 - May 2004
Skills
Performance Management, Coaching, Customer Service, Call Centers, Team Building, Leadership, Team Leadership, Insurance, CRM, Training, Cross-functional Team..., Process Improvement, Employee Benefits, Customer Satisfaction, Time Management, Program Management, Recruiting, Human Resources, Vendor Management, Staff Development, Employee Training, Project Management, Management, Revenue Cycle Management, Business Development, Customer Retention, Revenue Cycle, Social Media, Strategic Planning
Education
Metropolitan State University of Denver 2003 — 2005
Bachelors, Non Profit Administration
The Department of Youth Services/ Y.O.U. Inc. February 2011 - Present
Friendly Mover's March 2011 - November 2011
Colin's Barbershop June 2010 - November 2011
Centro Las Americas August 2008 - July 2010
Community Healthlink Inc. February 2008 - June 2009
The Bridge of Central Mass. February 2008 - May 2009
Fallon Community Health Plan June 2007 - January 2008
Ken's Food, Inc. March 2007 - May 2007
Protocol Communications November 2006 - April 2007
World Finer Foods/Millbrook Distribution Services April 2004 - October 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Outlook, Data Entry, Administrative..., Research, Bilingual, Cpr Certified, Administrative...
Education
Nichols College 2015 — 2017
Master of Business Administration (M.B.A.), Accounting and Finance
Nichols College 2010 — 2015
Bachelor’s Degree, Business Administration and Management, General, 3.3 GPA
Quinsigamond Community College 2004 — 2007
Associate's degree, Business Administration and Management, General
Registria September 2014 - Present
Twist Yoga Wear January 2008 - Present
Protocol Communications February 2001 - September 2003
iXL January 1999 - May 2000
EDS Group 1998 - 2000
AMS January 1997 - 1998
Perot Systems January 1995 - December 1996
Perot Systems November 1994 - December 1995
Europcar June 1992 - November 1994
ABN AMRO Bank N.V. January 1990 - September 1992
Skills
Sales, Marketing Strategy, Start-ups, Email Marketing, Strategic Planning, Online Advertising, Management, Team Building, CRM, Account Management, Leadership, Business Development, Direct Marketing, Customer Service, Marketing Communications, Project Management, Online Marketing, Outsourcing, Process Improvement, Call Centers, Entrepreneurship, Strategy, Customer Retention, Solution Selling, Business Analysis, Web Analytics, Coaching, Marketing, Social Media Marketing, Executive Management, E-commerce, Program Management, Strategic Partnerships, Selling, Change Management, Customer Experience, Product Development, New Business Development
Education
DePaul University 1989 — 1992
MBA, Quantitative Analysis
University of Colorado Boulder 1984 — 1988
BS, Marketing, Finance
Loveland High School 1980 — 1984
StarTek June 2013 - Present
StarTek December 2009 - June 2013
StarTek February 2008 - December 2009
StarTek July 2007 - February 2008
StarTek January 2007 - July 2007
StarTek March 2003 - January 2007
StarTek September 2002 - March 2003
StarTek July 2002 - September 2002
Protocol Communications June 2001 - July 2002
AT&T October 1998 - June 2001
Skills
Command, Individualization, Workforce Management, Call Center, Operations Management, Telecommunications, Management, Networking, BPO, Avaya, Outsourcing, Call Centers, Performance Management, Customer Satisfaction, Vendor Management, Customer Retention, Customer Experience, Contact Centers, Process Improvement, Avaya Technologies
Education
Colorado Technical University 1999 — 2000
Incomplete, Computer Networking
Commercial Credit Adjusters February 2014 - Present
Canadian Utility Construction Corp August 2012 - November 2014
Tavern United May 2013 - February 2014
Canadian Utility Construction August 2012 - September 2012
Boston Pizza May 2011 - August 2012
Future Shop July 2010 - September 2010
Vector Marketing May 2010 - June 2010
Food Basics August 2008 - August 2009
Protocol Communications May 2007 - September 2007
Skills
Microsoft Word, Customer Satisfaction, Outlook, Bartending, Advertising, Sales, Social Media, Cooking, Food, Customer Service, Restaurants, Teamwork, Food, Time Management
Education
The University of Winnipeg 2009 — 2016
Arts, Sociology
St. Thomas More Catholic Secondary
The University of Winnipeg
Grubb-Turner, LLPC December 2010 - January 2014
Bruce’s Tax Service December 2006 - June 2007
Protocol Communications February 2001 - June 2001
Skills
Microsoft Office, ProDoc, Salesforce, Efiling
Education
Austin Community College 2012 — 2014
Associate's degree, Paralegal Studies
Louisiana Technical College-Lamar Salter Campus 2005 — 2007
Associate's degree, Accounting
Louisiana Technical College
Accounting Technology Diploma
Austin Community College
Microcosm Project January 2003 - Present
Skyrocket Ventures July 2011 - September 2013
Authority Magazine April 2007 - June 2011
Mixed Martial Arts January 2003 - June 2011
Protocol Communications August 2000 - August 2003
Skills
Storytelling, Editing, Critical Thinking, Recruiting, Technical Recruiting, Creative Writing, Writing, Reading, Story Editing, Lateral Thinking, Objectivity, Creative Problem Solving, Experiential Learning, Negotiation, Employee Relations, Career Counseling, Literary Criticism, Script Coverage, Script Editing, Pitching Stories, Screening Resumes, Social Networking
Education
Florida State University 2003 — 2006
BA, Creative Writing, Overall GPA: 3.62 Major GPA: 3.75
Florida State University 2003 — 2006
BS, Human Resources Management, Overall GPA: 3.62 Major GPA: 3.75
University of Southern California 2012 — 2012
Film/Cinema/Video Studies
Kirkland & Ellis LLP June 2015 - Present
Nuance Communications January 2013 - June 2015
Control Systems Copitrak July 2008 - January 2013
Alcatel-Lucent Inc. 2006 - 2008
Lucent Technologies March 2000 - December 2006
Protocol Communications October 1996 - September 1999
Skills
Networking, Webinars, Management, Telecommunications, Mobile Devices, Scripting, TCP/IP, Project Management, Marketing, Program Management, Integration, Strategic Planning, Customer Oriented, Account Management, New Business Development, Testing, Troubleshooting, Solution Selling, SQL, Vendor Management, Professional Services, Cloud Computing, Unix, Enterprise Software, System Administration, Business Analysis, Document Management, Technical Support, SaaS, VMware, Citrix, Disaster Recovery, Software Development
Education
Southern Illinois University, Carbondale 1993 — 1996
B.S.in Communications, Journalism
College of DuPage 1990 — 1993
Associate's in Liberal Arts, English
IBM August 2014 - Present
HP November 2005 - August 2014
Institute for Human Centered Design May 2012 - August 2014
Hard of Seeing Productions January 2009 - Present
Hewlett-Packard October 2003 - November 2005
WBIX 2002 - 2003
Protocol Communications 1996 - 2002
WEIM April 1997 - November 2000
Skills
Account Management, Solution Selling, Program Management, Channel Partners, HP, Team Building, Channel, Cloud Computing, Customer Service, Networking, Direct Sales, Sales, Management, Microsoft Office, Windows, Project Management, Software Documentation, Strategic Planning, Process Improvement, Vendor Management, Leadership, Selling, Team Leadership, Strategy, Accessibility, Business Development, Training
Education
Northeastern University
BS, Psychology
Lowe's Home Improvement December 2011 - Present
Meritain Health August 2006 - December 2011
Protocol Communications December 2000 - June 2006
Education
Michigan State University 1995 — 1999
BA, Human Resources
MariaDB Corporation August 2013 - Present
Avocet Editorial Consulting December 2013 - Present
MySQL & MariaDB Resources April 2008 - Present
Freelance November 2002 - Present
Acquia May 2010 - June 2013
MySQL December 2004 - May 2010
ITT Technical Institute April 2003 - June 2004
Protocol Communications October 1999 - October 2002
Skills
PHP, Technical Writing, MySQL, Linux, Databases, Unix, CSS, Editing, Editor, Writer, Studio Photography, Photography, Managing Editor, Technical Editor, Knowledge Base Editor, Perl, Perl Programming, HTML & CSS Web Design, MySQL Developer &..., Drupal, MariaDB
Education
Loyola University New Orleans 1979 — 1997
B.L.A., English, Finance
Southeastern Louisiana University 2001 — 2004
M.A., English
Louisiana Army National Guard 1982 — 1988
Sergeant, Artillery, Forward Observer (13F)
Sunset Sign Manufacturing, LLC August 2010 - Present
Protocol Communications January 2001 - Present
Sam Ash Music April 2013 - October 2013
Thompson Cigar June 2002 - August 2004
Skills
Telecommunications, Call Centers, Customer Service, Microsoft Office, Customer Satisfaction, Management, Customer Retention, Leadership, Team Leadership, CRM, Strategic Planning, Marketing Communications, Team Building
Education
State College of Florida-Manatee-Sarasota 2010 — 2011
A.S., Legal Assistant/Paralegal
Booker High School 1998 — 2001
Protocol Communications July 2013 - Present
Philadelphia 76ers September 2012 - April 2013
Nordstrom May 2012 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Research, Outlook, Photoshop, Public Speaking, Event Planning, Public Relations, Marketing Communications, Social Media Marketing, Facebook
Education
Rowan University 2009 — 2013
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Nutley High School 2006 — 2009
Diploma, Science
Raytheon January 2008 - Present
Raytheon February 2005 - December 2007
Protocol Communications November 2001 - January 2003
Grand Circle Travel 1995 - 2001
Grand Circle Corporation 1995 - 2001
Skills
Process Improvement, Team Leadership, Six Sigma, Risk Management, Risk Assessment, Accounting, Auditing, Internal Audit, Change Management, SAP, Sarbanes-Oxley Act, Forecasting, DoD, Managerial Finance, Integration, Internal Controls, Budgets, Project Management, Financial Analysis, Strategic Planning, Business Process..., Mergers & Acquisitions, Operations Management, Financial Reporting, Analysis, Financial Modeling, Leadership, Finance, Sarbanes-Oxley, Cost Accounting, Management
Education
Babson College - Franklin W. Olin Graduate School of Business 1988 — 1991
MBA
Harvard University 1979 — 1983
BA
Exploring additional opportunities January 2011 - April 2012
Webley, Inc. January 2005 - October 2011
Southwestern Communications, Inc January 2001 - January 2005
Protocol Communications January 1999 - January 2001
Empak January 1991 - January 1999
Woodland Developement January 1987 - January 1991
Control Data January 1982 - January 1987
Spaulding Racquetball Clubs, Inc. 1973 - 1982
Skills
Building Relationships, Worldwide Travel...
Education
Principia College 1969 — 1973
Bachelor of Arts (B.A.), Sociology
The Kirlin Company December 2013 - Present
Livernois Vehicle Development, LLC March 2013 - June 2013
Global Enterprises March 2012 - November 2012
Olympic Steel December 2010 - March 2012
W Industries July 2006 - July 2010
Protocol Communications May 2003 - April 2006
Skills
Deferred Compensation, Benefits Administration, Employee Relations, Interviews, Recruiting, Human Resources, Performance Management, Personnel Management, Onboarding, FMLA, New Hire Orientations, Talent Management, Talent Acquisition, Employee Engagement, Employee Benefits, Labor Relations, Training, Hiring, HR Policies, Applicant Tracking..., Temporary Placement, Organizational..., College Recruiting, Employment Law, Succession Planning, Career Development, Employee Training, Job Descriptions, Coaching, Employee Handbooks, Resume Writing, Technical Recruiting, Exit Interviews, HR Consulting, Compensation & Benefit, Workforce Planning
Education
Northwood University - Richard DeVos Graduate School of Management 2006 — 2008
MBA, Business Administration and Management, General
Michigan State University 1998 — 2002
BS, Human Resources
Henry Ford II Senior High School 1994 — 1998
MedSolutions June 2014 - Present
MedSolutions February 2014 - June 2014
MedSolutions June 2012 - February 2014
MedSolutions January 2007 - October 2012
MedSolutions November 2005 - January 2007
AT&T Wireless May 2003 - July 2005
Protocol Communications April 2000 - June 2001
Skills
Customer Service, Call Center, Microsoft Office, PeopleSoft, Troubleshooting, Training, Leadership, Quality Assurance, Management, Project Management, Employee Training, Healthcare Information..., Coaching, Call Centers, Customer Satisfaction, Six Sigma, Process Scheduler, HIPAA, Process Improvement, Software Documentation, Healthcare, Lectora
Education
Eastern Florida State College 2001 — 2002
Education
York College 1988 — 1990
Associates, Physchology
RBA Consulting January 2014 - Present
Catholic Health Initiatives September 2012 - January 2014
National Cinemedia July 2010 - January 2012
Education Sales Management 2006 - 2009
Navis Logistics 2003 - 2005
The Moving World 2001 - 2002
Protocol Communications January 1999 - December 2001
Skills
Change Management, Coaching, Strategic Planning, Cross-functional Team..., Organizational..., Process Engineering, Policy, Start-ups, SharePoint, B2B, Cost Containment, Multi-site, Leadership Development, Team Building, Performance Management, Process Improvement, Mentoring, Team Leadership, Employee Relations, Technical Training, Team Management, Talent Management, Instructional Design, Program Management, Management Consulting, Staff Development, Succession Planning, Customer Relations, E-learning, Business Process..., Operations Management, Business Analysis, Problem Solving, Public Speaking, Executive Coaching, Organizational..., Employee Engagement, Organizational Change, Vendor Management, Conflict Resolution, Negotiation, Metrics, HRIS, Account Management, Data Analysis, B2C, MS Office Suite, Talent Aquisition, Technical Writing, Customer Service
Education
Stagen Integral Leadership Program 2007 — 2008
Certification, Stagen Integral Leadership Summa Cum Laude Graduate and Coach
Capella University 2003 — 2006
MS, Management and Organization Leadership
California State University-East Bay 2001 — 2001
Certification, Online Learning Technologies
Scottsdale Culinary Institute 1993 — 1994
AA, Culinary Arts and Restaurant Management
Arizona State University 1990 — 1992
BA, Anthropology & Archaeology
Mediative October 2010 - Present
Acquisio March 2009 - September 2010
Globe Union August 2007 - January 2009
Globe Union Services March 2006 - September 2007
Concordia University January 2006 - January 2007
CanAm Health Source January 2004 - January 2006
Protocol Communications 2002 - 2003
Skills
Online Advertising, PPC, SEM, Web Analytics
Education
Concordia University 2009 — 2011
Diploma
Concordia University 2002 — 2007
B.A; Bachelors
Stanstead College 1998 — 2000
High School Diploma
ThyssenKrupp Elevator Americas September 2011 - Present
Trans World Services September 2009 - September 2011
Influent May 2006 - July 2009
Protocol Communications June 2004 - May 2006
Skills
Account Management, Vendor Management, Outsourcing, Management, Call Centers, CRM, Customer Experience, Telecommunications, Process Improvement, Training, Sales, New Business Development
Education
St. Thomas University 2001 — 2002
Masters, Management
St. Thomas University 1997 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Peak Campus Companies April 2014 - Present
Pavlov Media May 2012 - April 2014
Pavlov Media August 2009 - April 2012
Barbeck Communications April 2009 - August 2009
Xanadoo June 2008 - January 2009
AT&T Mobility September 2003 - June 2008
Protocol Communications January 1996 - December 2002
Skills
WiMAX, Cellular Communications, Management, Telecommunications, Wireless, VoIP, Broadband, Call Center, Account Management, Mobile Devices, IP, Managed Services, LTE, Business Development, Vendor Management, Call Centers, Troubleshooting, Networking, Direct Sales, Sales, Strategic Partnerships, Project Management, Network Design, Product Management, Technical Support, Wireless Networking, Unified Communications, WAN, Cisco Technologies, Cloud Computing
Education
Columbia College
B.A., Public Administration
Elgin Community College
Roofing Innovations October 2014 - Present
Maplegrove Property Management June 2013 - October 2014
In-Home Technologies September 2011 - January 2013
Communications Renovations, LLC January 2004 - March 2011
EvolveTeleservices 2005 - 2011
Protocol Communications April 2002 - September 2003
AT&T April 2001 - April 2002
Skills
Certified IEC Compliant..., Telecommunications, Management, VoIP, Sales, Program Management, Call Centers, Customer Service, Marketing, Networking, Customer Satisfaction, Vendor Management, Negotiation
Education
Lansing Community College 2013 — 2014
Programmer/Analyst Certificate, Computer Programming/Analyst
Lansing Community College
Timex Group April 2012 - Present
Timex Group USA January 2011 - Present
Jaci Carroll Staffing January 2009 - Present
Webster Bank January 2009 - January 2011
I2S, LLC January 2008 - January 2009
Waterbury Extended Care January 2006 - January 2008
Protocol Communications January 2005 - January 2006
Skills
Marketing Management, Customer Service, Trade Marketing, Customer Insight, Marketing, Brand Management, Consumer Products
Education
Naugatuck Valley Community College
Associate Degree, Human Services
St. Augustine’s School Of Medical Assisting
Anthem, Inc. May 2002 - Present
Profitec Inc. September 2000 - April 2002
Protocol Communications September 1997 - September 2000
Skills
Customer Service, Training, Call Center, Sales, Health Insurance, Insurance, Process Improvement, Leadership, Team Building, Talent Acquisition, Change Management, Access, Team Leadership, Call Centers, College Recruiting, Applicant Tracking..., Human Resources, Onboarding, Performance Management, Recruiting
Education
Charter Oak State College 2008 — 2009
Bachelor of Arts, Psychology and Communications
Central Connecticut State University 1998 — 2002
BA, Psychology
Family Household June 2013 - July 2013
Fort Myers, FL September 2011 - January 2012
Panera Bread Company June 2003 - August 2009
Protocol Communications February 2005 - February 2005
AMC Cantera 30, AMC South Barrington January 2002 - March 2003
Protocol Communications July 2000 - December 2001
Frank's Nursery & Crafts June 1999 - May 2000
Skills
Nanny, Housekeeping, Sales, Cashiering, Customer Service, Childcare, Call Centers, Product Marketing, Food Service
Education
Parkland College 2004 — 2006
Massage Therapy
College of DuPage 2000 — 2001
Chemistry, Phlebotomy
Boise Cascade June 2004 - Present
Boise Cascade 2004 - Present
Possibility Leadership Group LLC 1994 - 2011
Protocol September 1999 - November 2003
Protocol Communications 2001 - 2003
Protocol 1999 - 2003
CertainTeed Corporation 1988 - 1993
Education
California State University, Fresno 1981 — 1984
Modesto Junior College 1969 — 1971
GE
ikaSystems September 2011 - Present
Ora, Inc. May 2000 - April 2011
Protocol Communications September 1999 - May 2000
Andover Eye Associate January 1996 - September 1999
Oxford International June 1993 - December 1995
Group Insurance Commission May 1991 - June 1993
U.S. Navy July 1986 - July 1990
Skills
Accounting, ADP Payroll, Financial Reporting, QuickBooks, Microsoft Office, Oracle Applications, ADP ezLaborManager, Paychex, ADP HRB, Business Works..., 1099 Pro Professional, Microsoft Excel, Microsoft Word, Replicon, Concur, Outlook, Account Reconciliation, Auditing, Customer Service, Payroll, Process Improvement
Education
Bentley University
MBA
Suffolk University - Sawyer Business School 1990 — 1993
BSBA, Accounting
The Hanover Insurance Group August 2014 - Present
African Youth Excellence March 2012 - Present
Department of Youth Services January 2011 - March 2014
Gimp Management and Tax Consultancy January 2008 - March 2011
Digital Federal Credit Union May 2007 - September 2007
Protocol Communications May 2005 - January 2007
Skills
Strategic Planning, Research, International Relations, Policy Analysis, Training, Analysis, International..., English, Stata, Capacity Building, International Economics, Econometrics, Tax Preparation, Microsoft Excel, Microsoft SQL Server, Microsoft Access, Oracle Business..., LMS Management
Education
University of Massachusetts, Amherst 2006 — 2010
BA, Economics and Political Science
Kwame Nkrumah' University of Science and Technology, Kumasi 2009 — 2010
Study Abroad Program, International Economics and Taxation
Nielsen May 2014 - Present
AT&T February 2013 - Present
Aaron's, Inc April 2012 - February 2013
Pierce Education Property Realtors May 2007 - April 2012
Evolve Teleservices May 2006 - September 2009
Protocol Communications 2003 - 2005
Skills
E-Site, Yardi, Microsoft Office, Sales, Market Research, Outlook, Customer Service, Budgets, Event Planning, Marketing Strategy, Microsoft Excel, Social Media Marketing, Team Building
Education
Michigan State University
Food Industry Management
APEX SYSTEMS January 2014 - December 2014
PRINCETON INFORMATION April 2011 - December 2013
IRON HORSE PERFORMANCE CONSULTING December 2009 - April 2013
MORGAN STANLEY (SAXON MORTGAGE) May 2009 - December 2009
INDYMAC FEDERAL BANK March 2005 - May 2009
ANGEL FIRE WATER COMPANY, LLC May 2001 - February 2005
RELERA INTERNET DATA CENTERS AND SOLUTIONS December 2000 - May 2001
PROTOCOL COMMUNICATIONS April 1999 - December 2000
CENDANT / AVIS November 1997 - April 1999
SEARS August 1991 - November 1997
Skills
Call Center, Executive Management, Customer Service, Customer Satisfaction, Human Resources, Recruiting, Time Management, Pricing, Networking, Government, Sales, Leadership, Marketing, Research, Siebel, Materials Management, GSM, Netcool, Document Management, Policy Analysis, Call Centers, Banking, Strategy, Training, Management, Analysis, Vendor Management, Process Improvement, CRM, Program Management, Change Management, Cross-functional Team..., Risk Management, SDLC, Consulting, Credit, Business Analysis, Finance, Project Management, Quality Assurance, Mortgage Lending, Mortgage Banking, Operations Management, Interviews, Team Building, Performance Management, Team Leadership, Financial Services, Business Process..., Loans
Education
Amberton University 2013 — 2016
Master's Degree, Business and HR, 3.8
University of North Texas 1993 — 1996
BAAS, Minors in Education and Sociology
Common Angels 2013 - Present
Stage1 Ventures 2013 - Present
Canadian Executives in New England (CENE) 2013 - Present
Trillium Capital LLC June 2007 - Present
Stream Global Services 2007 - 2010
Protocol Communications 2005 - 2008
3Com 2005 - 2006
H3C Technologies Co., Ltd 2005 - 2006
Modus Media International 2002 - 2004
Stream International Inc 1999 - 2002
Skills
CEO, Software, Contact Center, Outsourcing, Management Consulting, BPO, VoIP, Operations Management, Contact Centers, Executive Management, Business Strategy, Leadership, Management, Mergers, Start-ups, Process Improvement, Call Center, Team Management, Business Development, Vendor Management, Performance Management, Business Process..., Customer Experience, Call Centers, Mergers & Acquisitions, CRM, Finance, Strategy, Customer Retention, Account Management, Consulting, Team Building, Product Management, Marketing, Sales, Cross-functional Team..., Strategic Partnerships, SaaS, Go-to-market Strategy, Change Management, Enterprise Software, Networking
Education
Ryerson University 1985 — 1987
OICA, Chartered Accountant, Professional Designation - CA
Western University 1982 — 1985
Business, Business
Scotia Bank August 2014 - Present
Hear By Request October 2012 - Present
ATB Financial May 2012 - July 2014
The Salvation Army July 2011 - January 2013
Gateway Casinos and Entertainment Limited November 2010 - 2012
Protocol Communications July 2000 - June 2002
Boilermakers Union July 1993 - June 1998
Skills
Team Building, Customer Relations, Problem Solving, Customer Service, Microsoft Office, Social Media, Advertising, Leadership, Security, Sales, Social Media Marketing, Marketing, Social Networking, Public Speaking, Training, Budgets, Public Relations, Coaching, Banking, Credit, Event Management, Event Planning, Team Leadership, Mortgage Lending, Investments, Retail Banking, Portfolio Management, Loans, Marketing Strategy, Relationship Management
Education
Wing Chun health club 2000 — 2014
Wing Chun
TREBAS INSTITUTE 1999 — 2000
engineering, Audio, Film Post
Northern Alberta Institute of Technology 1996 — 1998
Boilermakering
Investment Funds Institute of Canada
Canadian investment funds course, Banking and Financial Support Services
Metra February 2007 - Present
Protocol Communications January 2006 - January 2007
Measurement Incorporated November 2005 - March 2006
UPS November 2004 - December 2005
Peter Francis Geraci Law March 2004 - October 2004
Illinois Department of Human Services May 2000 - August 2003
Illinois Graphics May 1997 - March 2000
Schnepp and Barnes August 1991 - May 1997
Midwest Family Broadcasting June 1986 - August 1991
WDMJ Newsradio 13 July 1984 - June 1986
Skills
Government, Transportation, Contract Negotiation, Legal Research, Negotiation, Land Use, Grants, Policy, Litigation, Procurement, Policy Analysis, Legal Writing, Private Investigations, Civil Litigation, Legislation, Commercial Litigation, Contract Management, Strategic Planning, Public Policy, Rail, Legislative Relations, Employment Law, Corporate Law, Public Transport, Arbitration, Enforcement, Courts, Trials, Mediation, Risk Management, Criminal Law, Administrative Law, Litigation Management, Westlaw
Education
Loyola University Chicago School of Law 2004 — 2005
Visiting Student, Law
Saint Louis University School of Law 2000 — 2004
JD, Law
Michigan State University 1979 — 1984
BA, Telecommunications
Drum Roll Media April 2008 - Present
Superior Media January 2002 - January 2007
Protocol Communications January 2000 - January 2001
Skills
Music Production, Music, Music Industry, Songwriting, Recording, Studio Recording, Composition, Entertainment, Audio Engineering, Music Publishing, Singing, Songs, Radio, Film, Television
Education
Mount Ida College
Associate's degree, Communication and Media Studies
Freshly Inc. September 2015 - Present
Star of Hope Mission April 2011 - Present
Vincent Limousine June 2013 - February 2015
UX Specialized Logistics June 2014 - November 2014
FSAstore.com December 2013 - March 2014
Protocol Communications September 2006 - January 2013
Skills
Customer Service, Call Center, Spreadsheets, Research, Database Administration, Windows, Invoicing, Pricing, Dispatching, Call Centers, Microsoft Office, Data Entry, Telephone Skills, Microsoft Word, Management, Outlook, Social Media, Microsoft Excel, Editing, Nonprofits, Training, Leadership, Public Speaking
Education
State University of New York Empire State College 2014 — 2016
Bachelor of Arts (B.A.), Psychology, Substance Abuse
Evolve Tele-Services, Inc December 2003 - Present
Protocol Communications July 1994 - December 2003
Skills
Call Center, Project Management, Program Development, Client Service Oriented, Telecommunications, Direct Response..., Online Advertising, Negotiation, Selling, Lead Generation, Strategic Planning, Account Management, Online Marketing, Direct Marketing, VoIP, Telemarketing, Sales Management, Direct Response, New Business Development, Coaching, Sales, Email Marketing, Marketing Communications, Integrated Marketing, Client Services, Direct Mail, B2B, Product Development, Strategic Partnerships, Multi-channel Marketing, Marketing Strategy, Interactive Marketing, Leadership, Mobile Marketing, Customer Acquisition
Education
Central Michigan University
Gulfstream Property & Casualty August 2013 - September 2014
RPS First Premium June 2006 - August 2013
AT&T January 2002 - June 2005
Protocol Communications March 1996 - December 2002
Skills
Negotiation, Casualty, Microsoft Office, General Insurance, Microsoft Excel, Microsoft Word, Investigation, Team Building, Public Speaking, Customer Satisfaction, Insurance Adjusting, Claims Management, Policy, Subrogation, Litigation, Loss Prevention, Claims Handling, Litigation Management, Training, Property Damage, Homeowners, Liability Analysis, Claims Resolution, Property Claims, Claim Investigation, Insurance, Claim, Property, Fraud, Casualty Insurance
Education
Southeastern Louisiana University 1988 — 1990
Business Administration
Mandeville High School 1984 — 1988
Diploma-General Studies, Business Law, Financial Math, Chemistry
Belifted! January 2011 - Present
Protocol Communications March 2001 - September 2005
Skills
Coaching, Team Building, Leadership, Customer Service, Training, Editing, Management, Teaching, Motivational Speaking, Team Motivation
Education
Strategic Learning Alliance 2014 — 2014
Certified Professional Coach, Health and Wellness, General
Fowler Wainwright International 2010 — 2010
CPC, Professional Life Coaching
University of Phoenix 2007 — 2010
Associates, Psychology
Lansing Community College 1994 — 2005
Seaworld Orlando Florida October 2008 - Present
Walt Disney World June 2011 - January 2015
Meineke Car Care Centers, Inc. January 2007 - October 2008
Firestone Building Products June 2004 - January 2007
Protocol Communications May 1995 - June 2004
Skills
Customer Service, Event Management, Event Planning, Microsoft Office, Networking, Technical Support, Access, Microsoft Excel, Outlook, Customer Satisfaction, PowerPoint, Analysis, Management, Time Management, Training, Call Centers, Payroll, Team Leadership, Windows, Troubleshooting, System Administration, Data Analysis, Project Management, Team Building, Software Documentation, Computer Hardware, Microsoft Word, Windows 7, Administration, Databases, Windows XP, Leadership, Budgets, Strategic Planning, Business Analysis
Education
Valencia Community College 2011 — 2016
Computer information technology analysis., Computer and Information Sciences and Support Services, 3.42
Lansing Community College 1992 — 1993
Small Business Administration/Management, 3.2
Centrix Inc. March 2015 - Present
Centrix Inc. June 2013 - Present
Centrix Inc. April 2003 - June 2013
Protocol communications June 2002 - April 2003
Skills
Medical Devices, Customer Relations, Negotiation, Consultative Selling, Online Marketing, Healthcare, Mentoring, Lead Generation, Microsoft Office, PowerPoint, Business Strategy, Social Media Marketing, Selling, Sales, Sales Process, Training, Management, Customer Service, Account Management, Sales Operations, Marketing, Direct Sales, Cold Calling, Creative Writing
Education
Southern Connecticut State University 2009 — 2012
MA, English
Albertus Magnus College 2007 — 2009
BA, Religion and Philosophy
Hofstra University 1992 — 1995
Philosophy of Communication
Scrip Companies December 2011 - Present
Nicor Gas May 2011 - September 2011
Fiserv October 2008 - May 2010
Protocol Communications February 2005 - October 2008
Skills
Data Entry, Call Centers, Customer Service, Call Center, Invoicing, Fax, Customer Satisfaction, Customer Experience, Cashiering, Technical Support, Payments, Telephone Skills, Credit Cards, Scheduling
Education
Robert Morris University
Bachelor of Business Administration, concentration Management
Waubonsee College
Associate Degree, Science
Tire Tattoo January 2009 - Present
Liner Tire January 2005 - Present
Eliyon Technologies May 2002 - March 2005
Zoom Information 2000 - 2005
Protocol Communications 2000 - 2002
Protocol Integrated Direct Marketing 2000 - 2001
Cross Industry Communications 1992 - 2000
Professional Sound Film & Video 1982 - 1992
Skills
Recruiting, Salesforce.com, Account Management, Start-ups, Business Development, Direct Sales, CRM, Marketing Strategy, Sales, Management, Marketing, Selling, Lead Generation, Integrated Marketing, Strategic Partnerships, Sales Management
Education
Boston University 1978 — 1982
GE Money December 2006 - Present
Today's Tec October 2006 - May 2011
Morelco Systems, Inc. June 2006 - May 2011
ACS Healthcare Solutions 2002 - 2006
ACS 2002 - 2006
Protocol Communications 1999 - 2001
Education
Albertus Magnus College
Platinum Investment Properties August 2014 - Present
Southern NH Medical Center July 2010 - October 2013
HealthAlliance Hospital October 2007 - June 2010
Protocol Communications April 1994 - February 1998
Skills
Customer Relations, Cash Receipts, Remittances, Electronic Payments, Customer Service, Credit, Management, Project Management, Hospitals
Education
Fitchburg State University 1993 — 1998
Business Management, Accounting Concentration
Self January 2009 - Present
CYC Enterprises February 2011 - July 2011
City of Atlanta October 2008 - January 2009
LifeScapes June 2007 - October 2008
Food and Drug Administration January 2007 - June 2007
Site Maintenance Companies August 2005 - January 2007
Protocol Communications September 2001 - January 2002
Skills
QuickBooks, Deltek, Accounts Payable, Account Reconciliation, Accounts Receivable, Accruals, Accounting, Financial Accounting, Bookkeeping, Small Business
Education
University of Maryland Eastern Shore 2002 — 2006
Accounting and Business/Management
Prince George's Community College
Certification, Nursing
University of Maryland University College
Accounting
Edgewater Consulting July 2015 - Present
The First Church of Christ, Scientist May 2004 - May 2015
The Christian Science Monitor May 2004 - May 2015
IBI Group October 2003 - May 2004
Protocol Communications February 2000 - October 2002
Skills
CPP, Accounts Payable, General Ledger, Fixed Assets, Multi-currency, System Administration, Oracle, PeopleSoft, Lawson, Ceridian, ADP Payroll, Budget Analysis, Accounts Receivable, Sales Tax, Mutual Funds, Employee Benefits, Reconciliations, Non-profits, Payroll Administration, Payroll Processing, Hotels, Retail Management, Real Estate Finance, Retirement Services, Restaurant Management, Inventory Management, Inventory Control, Multi-state Payroll, Garnishments, SOX, Investments, Account Reconciliation, Payroll, Microsoft Excel, Budgets, Nonprofits, Customer Service, 1099 Preparation, Forecasting, Auditing, Accounting
Education
University of Massachusetts Boston 2012 — 2015
Management- Finance
Nuance Communications May 2011 - Present
Equitrac Corporation April 2009 - May 2011
XMPie, Inc. (a Xerox Company) April 2005 - April 2009
Mitsubishi Imaging 2003 - 2005
Protocol Communications 2002 - 2002
Scitex America 1998 - 2001
Skills
Multi-channel Marketing, Product Marketing, B2B, Product Management, Direct Marketing, Lead Generation, Go-to-market Strategy, Demand Generation, Strategic Partnerships, Marketing Communications, Cloud Computing, Marketing, Solution Selling, New Business Development, Product Launch, Email Marketing, SaaS, CRM, Selling, Marketing Strategy, Customer Acquisition, Start-ups, Sales Operations, Social Media Marketing, Strategy, Account Management, Marketing Automation, Channel Partners, Competitive Analysis, Sales
Education
Northwestern University
M.S. in Advertising, Advertising and Marketing
University of Tulsa
B.S. Marketing, Marketing
Glenn Stearns Chapter 13 Trustee November 2009 - Present
Protocol Communications August 2008 - November 2009
Illinois Tollway August 2007 - November 2009
Skills
Research, Excel, PowerPoint, Microsoft Office, Word, Analysis, Data Analysis, Critical Thinking, SPSS, Customer Service, Outlook, Data Entry, Public Speaking, Writing, Customer Relations, Administration, Microsoft Word, Legal Research, Training, Contract Negotiation, Event Planning, Bankruptcy, Team Building, Legal Writing, Social Media, Mediation, Microsoft Excel, Brochures, Food & Beverage, Office Administration, Proofreading, Translation, Typing, Policy, Criminal Law, Sales, Legal Issues, Courts, Document Review, Legal Documents, Legal Assistance, Event Management, Zumba
Education
Lewis University 2010 — 2013
Aurora University 2006 — 2009
Bachelor of Arts, Sociology
Dynamic Contact LLC. July 2014 - Present
Assurant BPO Solutions Inc. January 2012 - June 2014
Omega Direct Response Inc. September 2010 - January 2012
Omega Direct Response Inc. September 2001 - November 2010
Centennial Marketing Group Inc. 2002 - 2007
Infosys-Software Inc., Quebec May 2001 - August 2001
Protocol Communications March 1995 - May 2001
Skills
SQL, Databases, Management, Analysis, Integration, Program Management, Leadership, Business Analysis, Call Center, Project Management, Training, Team Leadership, XML, BPO, Telecommunications, Access, VoIP, Customer Service, Workforce Management, C#, CRM, Customer Satisfaction, Call Centers, Vendor Management
Education
McGill University 1996 — 1997
Certificate program in M.I.S
Herzing Institute 1992 — 1993
Programer Analyst CEC
Osmania University 1974 — 1976
M.Sc, Zoology
Case Management Solutions, Inc. February 2011 - Present
DZ Consulting 2008 - 2011
Your Gift Guru 2005 - 2009
Immtech International 2004 - 2005
Protocol Communications 2000 - 2003
DAX (Digital Art Exchange) 1995 - 1998
Scitex 1992 - 1995
Skills
Mergers, Strategic Planning, Telecommunications, Program Management, Negotiation, Call Center, Start-ups, Mergers & Acquisitions, Strategic Partnerships, Management, Board of Directors, Contract Negotiation, Due Diligence, Sales, Consulting, Call Centers, Marketing Strategy, Management Consulting
Education
University of Notre Dame Law School 1983 — 1986
J.D.
Smith College 1977 — 1981
Bachelor of Arts (B.A.), English & Anthropology
TJX September 1997 - Present
SBSB 1994 - 1997
Protocol Communications January 1991 - 1994
Skills
JDA, Retail, CPFR, Vendor Management, Project Management, SDLC, Process Improvement, Inventory Management, Merchandising, Visio, Business Analysis, PMP, Cross-functional Team..., Project Planning, Requirements Gathering
Education
Fitchburg State College 1990 — 1991
Psychology
Lunenberg High School 1986 — 1990
Alexian Brothers Health System April 2014 - Present
Redfin May 2009 - Present
Dr Aimee & Associates December 2012 - March 2014
Aim Market Research July 2007 - January 2013
AIM Chicago July 2007 - August 2008
Baird & Warner June 2006 - 2008
Protocol Communications November 2000 - December 2005
APAC Customer Services May 1997 - November 2000
ITI Marketing September 1993 - November 1997
Skills
Customer Satisfaction, Customer Service, Team Building, Salesforce.com, Selling, Customer Experience, Customer Retention, Leadership, Cold Calling, Lead Generation, Training, CRM, Direct Sales, Sales Process, Market Research, Management, Sales
Education
Creighton University 1987 — 1991
Bachelor of Science, Elementary Education
Edgewater Technology, Inc. August 2004 - Present
Symmetricom August 2001 - July 2004
Protocol Communications 2000 - 2001
Indevus Pharmaceuticals 1997 - 2000
Kevlin Corporation 1995 - 1997
KPMG 1990 - 1995
Skills
Revenue Recognition, Accounting, Internal Controls, Auditing, Mergers & Acquisitions, Payroll, Managerial Finance, Finance, General Ledger, GAAP, Tax, Analysis, Budgets, Accounts Payable, Consolidation
Education
Stonehill College 1986 — 1990
BSBA, Accounting
Protocol Communications November 2008 - Present
Nortel November 2006 - July 2008
The Related Group May 2006 - December 2006
Lennar March 2005 - May 2006
Coach USA November 2001 - March 2005
Education
University of South Florida 1989 — 1994
B.S., Accounting
B.S. Accounting
Hyland Software August 2012 - Present
Infor April 2008 - August 2012
VasTech, Inc. October 2007 - April 2008
Kronos, Inc January 2006 - October 2007
Kronos November 2004 - January 2006
Kronos July 2003 - November 2004
Kronos February 2003 - July 2003
Kronos January 2001 - February 2003
Protocol Communications September 1998 - January 2001
Protocol Communications November 1995 - September 1998
Skills
Programming, PL/SQL, SQL Server, Crystal Reports, Integration, SQL, Visio, Databases, Windows, Troubleshooting, XML, Enterprise Software, Microsoft SQL Server, Project Management, SaaS, Software Documentation, Technical Support, Program Management, Analysis
Education
Fitchburg State University 1990 — 1994
BS, Business Administration/Marketing
Protocol Communications March 2001 - Present
Protocol 2001 - Present
Education
University of Massachusetts, Amherst 1976 — 1980
BBA, Acctg
Retired August 2015 - Present
GHA Technologies, Inc March 2014 - Present
Middletown Food Bank October 2013 - Present
Westcon September 2007 - February 2013
Goverment Acquisitions 2004 - 2007
Protocol Communications 1996 - 2004
Anixter 1983 - 1996
Port Hardware March 1981 - October 1983
Skills
Follow Through, Channel, Friendliness, Channel Partners, Solution Selling, Customer Satisfaction, SaaS, Sales Process, Unified Communications, Managed Services, Go-to-market Strategy, Direct Sales, Account Management, Selling, Business Development, Sales Management, Sales Enablement, Sales, Partner Management, Professional Services, Lead Generation, Salesforce.com, Business Alliances, Product Management
Education
University of Mississippi 1974 — 1978
BBA, Marketing
Protocol Communications February 2001 - Present
Education
Université du Québec à Montréal
CIncinnati Childrens Hospital Medical Center May 2006 - Present
Cincinnati Childrens Hospital Medical Center November 2002 - May 2006
Digital Lightwave June 2002 - November 2002
Protocol Communications December 2001 - June 2002
Nortel Networks November 1999 - November 2001
Linc Network Systems December 1987 - November 1999
The Williamson Company 1984 - 1986
Nutone div Scovill 1982 - 1983
Automatic Data Processing 1980 - 1982
Skills
Technical Team..., Information Security, Information Security..., Healthcare Management, Management, Network Security, Sales
Education
SANS Institute 2006 — 2008
GSLC (pursuant), Information Security
BICSI 1997 — 2005
RCDD / LAN Specialist
University of Cincinnati 1980 — 1982
Mechanical Engineering / Liberal Arts
Pulte Mortgage December 2012 - Present
Specialized Loan Servicing December 2005 - December 2012
Ameriquest Mortgage November 2004 - November 2005
IBM 2001 - 2004
Protocol Communications November 2000 - November 2001
TeleTech November 1995 - November 2000
Skills
Instructional Design, Vendor Management, Performance Management, Talent Acquisition, Call Center, Customer Service, Classroom Delivery, Integrating Technology..., Loss Mitigation, Mortgage Servicing, Mortgage Lending, Finance, Training, Faciltation, Management Development, Management, Risk Management, Call Centers, Credit, Loans, Loan Servicing, Program Management, Employee Training, Mortgage Banking, Process Improvement, Coaching, Leadership, Customer Satisfaction, Banking, Talent Management, Human Resources, Onboarding, Team Building, Financial Services, Leadership Development, Workshop Facilitation, Default, Loan Origination, Credit Risk, Mortgage Underwriting, Sales, Conflict Resolution, Recruiting, Employee Engagement, Employee Relations, Underwriting, Interviews, Relationship Management, Organizational..., Performance Improvement
Education
Colorado State University
Political Science and Government
U.S. Lawns of Central MA June 2004 - Present
U.S. Lawns of Central MA March 2004 - Present
Protocol Communications 1988 - 2001
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 1976 — 1981
B.S., Hotel/Restaurant
Dr Tax Software January 2008 - May 2011
McGill University March 2002 - September 2007
Protocol Communications August 2001 - March 2002
Gusdorf April 1999 - August 2001
Education
College Champlain 2009 — 2010
AEC, Cisco certified network associate
Institut Descartes 2001 — 2002
AEC, installation et gestion des réseaux
Ecole internationale des Sciences du Traitement de l'Information 1990 — 1993
Ingenieur en informatique
Becker Professional Education August 2015 - Present
Northern Illinois University April 2015 - Present
Northern Illinois University August 2014 - Present
Northern Illinois University 2006 - July 2014
Protocol Communications September 2002 - January 2006
Skills
PowerPoint, Public Speaking, Microsoft Excel, Leadership, Customer Service, Microsoft Office, Event Planning, Higher Education, Human Resources, Budgets, Time Management, Teamwork, Access, Accounting, Management, Customer Satisfaction, Community Outreach, Research
Education
Northern Illinois University
National Life Group June 2014 - Present
Keurig Green Mountain September 2013 - June 2014
Yampu Tours June 2013 - August 2013
State of Vermont July 2012 - June 2013
State of Vermont November 2010 - July 2012
State of Vermont December 2009 - December 2010
Northern Power Systems August 2007 - September 2008
Sikorsky Aircraft Corporation February 2006 - June 2007
Waterbury Republican-American August 2003 - August 2004
Protocol Communications 2002 - 2003
Skills
Excel, Microsoft Office, Administration, Budgeting, Windows 7, Microsoft Office 2010, Microsoft Excel, Budgets, Project Planning, Sales, Customer Service, Editing, Leadership, Time Management, Office 2010, Salesforce.com, Process Improvement, Program Management, Software Documentation, Analysis, Management, Marketing
Education
University of Phoenix 2002 — 2004
Master's, Organizational Management, 3.45
READERInc. Editorial Training Center 1999 — 1999
Journalism
York College of Pennsylvania 1994 — 1999
Bachelor's, English
Cheshire High School 1989 — 1994
High School Diploma
Protocol Communications May 2014 - Present
Conexio Technology Solutions April 2004 - April 2014
Skills
Cloud Computing, Network Design, Symbian, Cisco Technologies, Data Center, WLAN, VMware, TCP/IP, Physical Design, Timing Closure, Project Management, Wireless Networking, Wireless, Managed Services, Troubleshooting, Disaster Recovery, Account Management
Education
University of Cincinnati 1997 — 1999
Esprix Technologies September 2008 - September 2010
Dunkin Donuts October 2006 - January 2008
First Physician's Group - Sarasota Memorial Hospital March 2005 - March 2006
Protocol Communications September 2003 - January 2005
Job Training Partnership of America May 2002 - August 2002
Education
University of South Florida 2010 — 2010
Bachelor's of Interdisciplinary Social Sciences, not yet completed
State College of Florida 2005 — 2010
Associate's of Art, undeclared
root + gather events 2014 - Present
Agora at the Riverside October 2014 - Present
Lionsgate Event Center September 2013 - September 2014
Sylvan Dale Guest Ranch April 2011 - September 2013
Front Range Catering Company July 2011 - April 2012
Primerica January 2011 - January 2012
St. Julien Hotel & Spa December 2009 - December 2010
LXR Luxury Resorts & Hotels April 2005 - June 2008
Protocol Communications May 2003 - November 2004
Skills
Customer Service, Wedding Coordinating, Event Planning, Project Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Event Management, Social Media, Email Marketing, Marketing Communications, Direct Marketing, Social Networking, Sales, Marketing, Weddings, Strategic Planning, Budgets, Marketing Strategy, Sales Management, Food & Beverage, Food, Catering, Hotels, Banquets, Restaurants, Management, Hospitality, Training, Public Relations
Education
Merritt Island High School
University of Central Florida 2007 — 2008
Business/Commerce, General
Brevard Community College 2006 — 2008
Associate of Arts (AA), General Studies
Universal Orlando November 2006 - April 2011
Universal Orlando March 2004 - November 2006
Champs Sports June 2003 - March 2004
Champs Sports November 2001 - June 2003
Walt Disney World June 2001 - June 2003
Protocol Communications October 2000 - June 2001
JCPenney August 1999 - June 2000
Skills
Customer Service, Merchandising, Inventory Management, Customer Relations, Visual Merchandising, Sales Management, Coaching, Retail, Customer Satisfaction, Outlook, Microsoft Office, Word, Excel, Retail Management, Writing, Team Building, Problem Solving, Administration, P&L, Supervisory Skills, Loss Prevention, Team Leadership, Windows, Profit, Time Management, Sales, P, Hiring, Telephone Skills, Inventory Control, Call Centers, Employee Training, Employee Relations, Performance Management
Education
The Institutes 2014 — 2016
Chartered Property Casualty Underwriter
The Institutes 2014 — 2015
Associate in General Insurance
California State University-Sacramento 1997 — 2000
Bachelor of Arts, Communications and Psychology
ABB November 2014 - Present
Kaycan 2011 - November 2014
Reynolds and Reynolds Canada 2008 - 2011
Banque Laurentienne 2006 - 2008
CIBC 2005 - 2006
Protocol Communications 2002 - 2005
Skills
Recruiting, Human Resources, Outlook, Microsoft Excel, Hiring, Management, Interviews, Microsoft Word, Training, Temporary Placement, Access, New Hire Orientations, Screening Resumes, Time Management, Microsoft Office, Customer Service, Talent Acquisition, Screening, Sourcing, ADP Payroll, SPSS, Oracle E-Business Suite, SharePoint, Windows, PowerPoint, Research, Employee Relations, Job Descriptions, Cold Calling, Employee Training, Leadership, Word, Excel, Adobe Acrobat, Team Leadership, Sales, Negotiation, Strategic Sourcing, SAP, Google Analytics, Lotus Notes, LinkedIn Recruiter, Avature, MS Excel Pivot Tables, V Lookups, Applicant Tracking...
Education
Concordia University 2003 — 2007
B.Comm, Human Resources Management
Dawson College 1998 — 2002
DEC, Commerce
Roberds Converting Company March 2014 - Present
Protocol Communications April 2012 - March 2014
Patriot Cabling December 2011 - February 2013
Time Warner Cable 2004 - 2011
Ruby Tuesday January 2004 - September 2004
Superior Communications August 2002 - January 2004
Integrative Solutions Inc June 2001 - June 2002
Black Box Network Services January 2001 - April 2001
Clover Technologies March 1999 - January 2001
KFC September 1997 - March 1999
Skills
Fiber Optics, Telecommunications, Gaffer, Cat5, Broadband, Leadership, Training, Wireless, Cabling, Networking, Optical Fiber, Telephony, T1, Team Leadership, Avaya, Team Building, LAN-WAN, Ethernet, Wireless Networking, Routers, Customer Experience, Structured Cabling, Coaching, WiFi, WAN
Education
University of Cincinnati 2013 — 2014
Associate's degree, Criminal Justice/Police Science
University of Cincinnati-Clermont College 1991 — 1992
None, Criminal Justice
Little Miami High School
Sprint February 2014 - Present
Sprint Nextel April 2010 - February 2014
Sprint September 2005 - April 2010
Sprint March 2005 - September 2005
Sprint September 2002 - March 2005
Protocol Communications May 2000 - September 2002
Education
Southeastern Louisiana University 2001 — 2005
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Fontainebleau High
Peterborough Housing February 2013 - Present
Signature Recognitions November 2011 - January 2013
Suncoast Workforce Board (Formerly Jobs Etc.) October 2009 - June 2010
Sarasota Software Solutions March 2006 - October 2009
Protocol Communications December 2005 - March 2006
Go Fresh Express January 2003 - January 2005
Skills
Administrative..., Bookkeeping, Customer Service, Events, Hotels, Microsoft Office, Multimedia, IT Operations, Problem Solving, Strategic Planning, Typing, Spanish, Sales, Hospitality, Computer Security, Microsoft Excel, Microsoft Word, Spreadsheets, Telephone Skills, Payroll, Event Planning, Budgets, Outlook, Invoicing, Event Management, Leadership
Education
Harvard University 2013 — 2016
Bachelor of Arts (B.A.), Computer Science
Baker College Online 2010 — 2011
Cincinnati Children's Hospital Medical Center October 2010 - Present
General Cable 2007 - 2010
Peoples Community Bank 2005 - 2007
CBS Staffing 2004 - 2005
General Cable 2003 - 2004
Protocol Communications 2003 - 2003
Skills
VMware, Windows Server, Active Directory, SharePoint, Disaster Recovery, Troubleshooting, Process Improvement, DHCP, SQL, Microsoft SQL Server, Databases, DNS, Data Center, Integration, Access, SSRS, Microsoft Office, VMware ESX, Security
Education
Cincinnati State Technical and Community College
Associate Degree of Applied Business, PC Support and Administration
Crawford Associates INC March 2006 - December 2010
Protocol Communications February 2002 - March 2005
Skills
Answering Multiple..., Capable of Responding..., Completes Job Related..., Good Customer Service..., Effective Verbal and..., Fluent in Microsoft..., Hard Worker, Knowledgeable of..., Knowledgeable of Using..., Type 35-40 wpm
Education
State College of Florida-Manatee-Sarasota 2003 — 2008
Associate of Arts (A.A.), Computer Science
Riverview High School 1997 — 2000
High School Diploma, General Studies
University of South Florida Sarasota-Manatee
Information Technology
Coldwell Banker Residential Real Estate January 2007 - Present
Protocol Communications 2002 - 2008
Skills
Real Estate, Short Sales, Referrals, Relocation, Sellers
Education
State College of Florida-Manatee-Sarasota 2003 — 2005
Business Administration and Management, General
Riverview High School 1998 — 2002