Protocol Global Solutions
Industry: Company
DescriptionHeadquarters: Sarasota, FL Founded: 1993
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Protocol Global Solutions Employees
Employee
Years
Job
Industry
Annie Ortchanian Annie Ortchanian's Protocol Global Solutions Experience 1997 - 2000
Job Independent Human Resources Professional
Industry Human Resources
Experience
Integration New Media, Inc. (INM) 2005 - Present
Protocol Global Solutions 1997 - 2000
Skills
Contract Recruitment, International..., Recruitment Advertising, Graduate Recruitment, Interviews, Talent Acquisition, Screening Resumes, Human Resources, IT Recruitment, Personnel Management
Education
Concordia University 1995 — 1999
B.Sc., Major Applied Mathematics
College Beau-Bois 1990 — 1994
High School
Armen Quebec
Armen Quebec
Integration New Media, Inc. (INM) 2005 - Present
Protocol Global Solutions 1997 - 2000
Skills
Contract Recruitment, International..., Recruitment Advertising, Graduate Recruitment, Interviews, Talent Acquisition, Screening Resumes, Human Resources, IT Recruitment, Personnel Management
Education
Concordia University 1995 — 1999
B.Sc., Major Applied Mathematics
College Beau-Bois 1990 — 1994
High School
Armen Quebec
Armen Quebec
Christina Belmont Christina Belmont's Protocol Global Solutions Experience June 2014 - January 2015
Job Office Coordinator at Medix™
Industry Primary/Secondary Education
Experience
Medix™ January 2015 - Present
Protocol Global Solutions June 2014 - January 2015
Family Video December 2013 - July 2014
Leyden High School District 212 August 2013 - July 2014
Village Of Forest Park August 2012 - July 2014
Dominican University November 2010 - May 2014
Michael Barlow Center September 2011 - January 2014
Village Of Forest Park May 2012 - August 2012
Skills
PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Research, Cpr Certified, Public Speaking, Teamwork, Social Media, Time Management, Data Entry, Teaching, Photoshop, Outlook, Process Scheduler, Office Management
Education
Dominican University 2010 — 2014
Criminology and Sociology, Social Service, 3.6
Triton College 2010 — 2014
Personal Trainer Certifacation, Health Science, 4.0
West Leyden High School 2006 — 2010
High School Diploma, High School/Secondary Diplomas and Certificates
Medix™ January 2015 - Present
Protocol Global Solutions June 2014 - January 2015
Family Video December 2013 - July 2014
Leyden High School District 212 August 2013 - July 2014
Village Of Forest Park August 2012 - July 2014
Dominican University November 2010 - May 2014
Michael Barlow Center September 2011 - January 2014
Village Of Forest Park May 2012 - August 2012
Skills
PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Research, Cpr Certified, Public Speaking, Teamwork, Social Media, Time Management, Data Entry, Teaching, Photoshop, Outlook, Process Scheduler, Office Management
Education
Dominican University 2010 — 2014
Criminology and Sociology, Social Service, 3.6
Triton College 2010 — 2014
Personal Trainer Certifacation, Health Science, 4.0
West Leyden High School 2006 — 2010
High School Diploma, High School/Secondary Diplomas and Certificates
Jack Robbins Jack Robbins's Protocol Global Solutions Experience May 2009 - April 2011
Job Director of Human Resources at FirstService Residential Arizona
Industry Human Resources
Experience
FirstService Residential Arizona December 2014 - Present
Perceptis April 2014 - November 2014
AAA - Club Partners April 2012 - January 2014
AAR Corp April 2011 - April 2012
Protocol Global Solutions May 2009 - April 2011
Convergys - HRBPO Division April 1996 - November 2008
Convergys 1996 - 2008
AT&T American Transtech 1996 - 2008
AT&T Universal Card Services 1990 - 1996
AT&T Universal Card Services 1990 - 1996
Skills
SPHR, SHRM, Employee Relations, Performance Management, Recruiting, Employee Benefits, Human Resources, Training, Process Improvement, New Hire Orientations, Leadership, Onboarding, Employee Training, Workforce Planning, Coaching, Talent Acquisition, Talent Management, Succession Planning, Employee Engagement, Sales, Vendor Management, Strategic Planning, Operations Management, Call Centers, Strategy, Management, Payroll, Leadership Development
Education
University of Maryland College Park
BS, Business Administration
FirstService Residential Arizona December 2014 - Present
Perceptis April 2014 - November 2014
AAA - Club Partners April 2012 - January 2014
AAR Corp April 2011 - April 2012
Protocol Global Solutions May 2009 - April 2011
Convergys - HRBPO Division April 1996 - November 2008
Convergys 1996 - 2008
AT&T American Transtech 1996 - 2008
AT&T Universal Card Services 1990 - 1996
AT&T Universal Card Services 1990 - 1996
Skills
SPHR, SHRM, Employee Relations, Performance Management, Recruiting, Employee Benefits, Human Resources, Training, Process Improvement, New Hire Orientations, Leadership, Onboarding, Employee Training, Workforce Planning, Coaching, Talent Acquisition, Talent Management, Succession Planning, Employee Engagement, Sales, Vendor Management, Strategic Planning, Operations Management, Call Centers, Strategy, Management, Payroll, Leadership Development
Education
University of Maryland College Park
BS, Business Administration
Laurie Kahl Laurie Kahl's Protocol Global Solutions Experience December 2008 - September 2009
Job Office Administrator
Industry Construction
Experience
Militano Construction May 2013 - Present
GSI Commerce October 2011 - December 2011
Campbell Surveying, Engineering and Planning, A Division of Carnahan, Proctor and Cross, Inc. September 2006 - September 2011
Protocol Global Solutions December 2008 - September 2009
Noble Engineering Associates December 2005 - September 2006
Temporary Employment October 2001 - December 2005
Clapp, Moroney, Bellagamba and Vucinich May 1985 - October 2001
Clapp, Moroney, Bellagamba and Vucinich May 1985 - October 2001
Clapp, Moroney, Bellagamba and Vucinich May 1985 - October 2001
Clapp, Moroney, Bellagamba and Vucinich May 1985 - October 2001
Skills
Training, Customer Service, Accounts Receivable, Accounts Payable, Office Management, Payroll, Marketing, Microsoft Excel, Management, Time Management, Process Scheduler, Project Planning, Accounting, Budgets, Human Resources, Customer Satisfaction, Retail, Microsoft Word, Business Development, Invoicing, Microsoft Office, Team Building, Sales, Account Management, Interviews, QuickBooks, Marketing Strategy, Marketing Communications, Online Marketing, Employee Training, Employee Handbooks, Employee Benefits, Employment Verifications, Employment Contracts, Employee Relations, Human Resource..., Human Resource Planning, Contract Negotiation, Operations Management, Leadership
Education
Various Human Resources Training Seminars 1995 — 2001
Human Resources Certification, Human Resources Management/Personnel Administration, General
Real Estate School
Palo Alto Legal Secretaries Association 1988 — 1988
Legal Secretary Cetification, Legal Assistant/Paralegal
Brevard Community College
Militano Construction May 2013 - Present
GSI Commerce October 2011 - December 2011
Campbell Surveying, Engineering and Planning, A Division of Carnahan, Proctor and Cross, Inc. September 2006 - September 2011
Protocol Global Solutions December 2008 - September 2009
Noble Engineering Associates December 2005 - September 2006
Temporary Employment October 2001 - December 2005
Clapp, Moroney, Bellagamba and Vucinich May 1985 - October 2001
Clapp, Moroney, Bellagamba and Vucinich May 1985 - October 2001
Clapp, Moroney, Bellagamba and Vucinich May 1985 - October 2001
Clapp, Moroney, Bellagamba and Vucinich May 1985 - October 2001
Skills
Training, Customer Service, Accounts Receivable, Accounts Payable, Office Management, Payroll, Marketing, Microsoft Excel, Management, Time Management, Process Scheduler, Project Planning, Accounting, Budgets, Human Resources, Customer Satisfaction, Retail, Microsoft Word, Business Development, Invoicing, Microsoft Office, Team Building, Sales, Account Management, Interviews, QuickBooks, Marketing Strategy, Marketing Communications, Online Marketing, Employee Training, Employee Handbooks, Employee Benefits, Employment Verifications, Employment Contracts, Employee Relations, Human Resource..., Human Resource Planning, Contract Negotiation, Operations Management, Leadership
Education
Various Human Resources Training Seminars 1995 — 2001
Human Resources Certification, Human Resources Management/Personnel Administration, General
Real Estate School
Palo Alto Legal Secretaries Association 1988 — 1988
Legal Secretary Cetification, Legal Assistant/Paralegal
Brevard Community College
Connie Clippard Connie Clippard's Protocol Global Solutions Experience August 2010 - March 2012
Job Quality Assurance Specialist at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2015 - Present
U.S. Department of Veterans Affairs 1988 - 2015
TeleTech January 2013 - April 2014
TeleTech October 2012 - December 2012
TeleTech August 2012 - October 2012
Protocol Global Solutions August 2010 - March 2012
Waffle House July 2009 - October 2010
Skills
Call Centers, Customer Satisfaction, Customer Service, Team Building, Customer Experience, Workforce Management, Contact Centers, Inbound Marketing, Telemarketing, Call Center Development, Outsourcing, Technical Support, Process Improvement, Team Leadership, Coaching, Training, Leadership, Operations Management, Management, Sales, Performance Management, Microsoft Office, Account Management, Financial Analysis, Accounting, Budgets, Editing, Finance, General Ledger, Insurance, 10 Key, Social Media, Oracle, Quality Control, Telecommunications, Creative Writing, Public Speaking
Education
Surry Community College 2002 — 2004
Associate of Arts and Sciences (AAS), Accounting and Business/Management, 3.8 GPA
Melbourne High School 1974 — 1977
diploma
TeleTech July 2015 - Present
U.S. Department of Veterans Affairs 1988 - 2015
TeleTech January 2013 - April 2014
TeleTech October 2012 - December 2012
TeleTech August 2012 - October 2012
Protocol Global Solutions August 2010 - March 2012
Waffle House July 2009 - October 2010
Skills
Call Centers, Customer Satisfaction, Customer Service, Team Building, Customer Experience, Workforce Management, Contact Centers, Inbound Marketing, Telemarketing, Call Center Development, Outsourcing, Technical Support, Process Improvement, Team Leadership, Coaching, Training, Leadership, Operations Management, Management, Sales, Performance Management, Microsoft Office, Account Management, Financial Analysis, Accounting, Budgets, Editing, Finance, General Ledger, Insurance, 10 Key, Social Media, Oracle, Quality Control, Telecommunications, Creative Writing, Public Speaking
Education
Surry Community College 2002 — 2004
Associate of Arts and Sciences (AAS), Accounting and Business/Management, 3.8 GPA
Melbourne High School 1974 — 1977
diploma
Julia Race, CPA, MBA Julia Race, CPA, MBA's Protocol Global Solutions Experience July 2007 - October 2011
Job Senior Finance Manager at Infinity Home Care
Industry Accounting
Experience
Infinity Home Care January 2013 - Present
Orthotic & Prosthetic Centers October 2011 - January 2013
Protocol Global Solutions July 2007 - October 2011
Protocol Global Solutions March 2007 - July 2010
Enterprise Rent-A-Car June 2005 - December 2006
Skills
Efficiency, Multi Tasking, Microsoft Excel, Lawson General Ledger, ADP Payroll, QuickBooks, Star2Star VOIP, Time Management Software, OPIE Software, Financial Analysis, Financial Reporting, Forecasting, Accounting, Accounts Payable, Process Improvement, Cash Management, Cash Flow, General Ledger, Strategic Planning, Payroll, Managerial Finance, Management, Leadership, Financial Accounting, Finance, Budgets, Accounts Receivable
Education
University of South Florida 2009 — 2011
Masters, Business/Accounting
University of Tampa - John H. Sykes College of Business 2002 — 2005
BA, Accounting
Infinity Home Care January 2013 - Present
Orthotic & Prosthetic Centers October 2011 - January 2013
Protocol Global Solutions July 2007 - October 2011
Protocol Global Solutions March 2007 - July 2010
Enterprise Rent-A-Car June 2005 - December 2006
Skills
Efficiency, Multi Tasking, Microsoft Excel, Lawson General Ledger, ADP Payroll, QuickBooks, Star2Star VOIP, Time Management Software, OPIE Software, Financial Analysis, Financial Reporting, Forecasting, Accounting, Accounts Payable, Process Improvement, Cash Management, Cash Flow, General Ledger, Strategic Planning, Payroll, Managerial Finance, Management, Leadership, Financial Accounting, Finance, Budgets, Accounts Receivable
Education
University of South Florida 2009 — 2011
Masters, Business/Accounting
University of Tampa - John H. Sykes College of Business 2002 — 2005
BA, Accounting
Kathi Stufflebean Kathi Stufflebean's Protocol Global Solutions Experience February 2012 - November 2012
Job Disabled waiting for SSA to go through
Industry Primary/Secondary Education
Experience
Any Company June 2013 - Present
Protocol Global Solutions February 2012 - November 2012
Unknown October 2010 - March 2012
Tri County Air July 2010 - September 2010
Scarborough Research March 2010 - July 2010
Skills
Call Center, Customer Satisfaction, Customer Service, Data Analysis, Microsoft Office, Data Entry, Microsoft Excel, Market Research, Microsoft Word, PowerPoint, Access, Time Management, Medical Terminology, Outlook
Education
Grand Canyon University 2009 — 2012
Working on BS, Early Childhood Development and Education, 3.5
Any Company June 2013 - Present
Protocol Global Solutions February 2012 - November 2012
Unknown October 2010 - March 2012
Tri County Air July 2010 - September 2010
Scarborough Research March 2010 - July 2010
Skills
Call Center, Customer Satisfaction, Customer Service, Data Analysis, Microsoft Office, Data Entry, Microsoft Excel, Market Research, Microsoft Word, PowerPoint, Access, Time Management, Medical Terminology, Outlook
Education
Grand Canyon University 2009 — 2012
Working on BS, Early Childhood Development and Education, 3.5
Serge Bendahan Serge Bendahan's Protocol Global Solutions Experience February 2007 - August 2011
Job Conseiller principal at Desjardins
Industry Banking
Experience
Desjardins June 2015 - Present
Desjardins May 2013 - May 2015
Walter Surface Technologies September 2011 - January 2013
Protocol Global Solutions February 2007 - August 2011
Aspex Eyewear September 2005 - February 2007
Canam Health Source March 2001 - August 2005
Skills
Management, Account Management, Leadership, Customer Satisfaction, B2B, Team Building, Sales Management, Key Account Management, Call Centers, Business Development, CRM, Cold Calling, Customer Experience, Customer Retention, Lead Generation, Marketing, New Business Development, Operations Management, Outsourcing, Program Management, Sales, Sales Process, Salesforce.com, Solution Selling, Telemarketing, Competitive Analysis, Contact Centers, Direct Sales, Sales Operations, Team Management
Education
HEC Montréal 1992 — 1995
B. Com., Marketing/Management
Desjardins June 2015 - Present
Desjardins May 2013 - May 2015
Walter Surface Technologies September 2011 - January 2013
Protocol Global Solutions February 2007 - August 2011
Aspex Eyewear September 2005 - February 2007
Canam Health Source March 2001 - August 2005
Skills
Management, Account Management, Leadership, Customer Satisfaction, B2B, Team Building, Sales Management, Key Account Management, Call Centers, Business Development, CRM, Cold Calling, Customer Experience, Customer Retention, Lead Generation, Marketing, New Business Development, Operations Management, Outsourcing, Program Management, Sales, Sales Process, Salesforce.com, Solution Selling, Telemarketing, Competitive Analysis, Contact Centers, Direct Sales, Sales Operations, Team Management
Education
HEC Montréal 1992 — 1995
B. Com., Marketing/Management
Joseph J Mc Neil Joseph J Mc Neil's Protocol Global Solutions Experience September 2000 - October 2011
Job Tech Support at TJ Maxx
Industry Outsourcing/Offshoring
Experience
TJ Maxx 2011 - Present
Protocol Global Solutions September 2000 - October 2011
Skills
Call Center, Vendor Management, Customer Satisfaction, Customer Service, Telemarketing, Customer Experience, Call Centers, Video Games, Avaya, Outsourcing, Contact Centers, Process Improvement, Access, Team Management, Active Directory, Technical Support, Troubleshooting, Quality Assurance
Education
Quinsigamond Community College 1996 — 1998
Certificate, Computer Information Systems
Worcester Vocational Technical High School
Graphic Design
TJ Maxx 2011 - Present
Protocol Global Solutions September 2000 - October 2011
Skills
Call Center, Vendor Management, Customer Satisfaction, Customer Service, Telemarketing, Customer Experience, Call Centers, Video Games, Avaya, Outsourcing, Contact Centers, Process Improvement, Access, Team Management, Active Directory, Technical Support, Troubleshooting, Quality Assurance
Education
Quinsigamond Community College 1996 — 1998
Certificate, Computer Information Systems
Worcester Vocational Technical High School
Graphic Design
Alice Ottley Alice Ottley's Protocol Global Solutions Experience August 2009 - April 2010
Job Senior Career Services Advisor at Ultimate Medical Academy Tampa
Industry Staffing and Recruiting
Experience
Ultimate Medical Academy February 2013 - Present
MetroPCS May 2010 - January 2013
Protocol Global Solutions August 2009 - April 2010
Githler Development, Inc August 2004 - May 2009
Cynergy Data August 2004 - January 2008
Special Data Processing August 2001 - August 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, ProDoc, Westlaw, Legal Research, Legal Writing, Legal Documents, Human Resources, Sales Management, Marketing, Healthcare Management, Multi Tasking, Recruiting, Administrative..., Office Management, Outlook, Resume Writing, Career Counseling, Telephone Skills, Training, Time Management, Customer Satisfaction, Filing, Administrative..., Management
Education
University of South Florida 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Marketing
State College of Florida-Manatee-Sarasota 2010 — 2012
Associate of Arts (A.A.), Legal Assistant/Paralegal
Ultimate Medical Academy February 2013 - Present
MetroPCS May 2010 - January 2013
Protocol Global Solutions August 2009 - April 2010
Githler Development, Inc August 2004 - May 2009
Cynergy Data August 2004 - January 2008
Special Data Processing August 2001 - August 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, ProDoc, Westlaw, Legal Research, Legal Writing, Legal Documents, Human Resources, Sales Management, Marketing, Healthcare Management, Multi Tasking, Recruiting, Administrative..., Office Management, Outlook, Resume Writing, Career Counseling, Telephone Skills, Training, Time Management, Customer Satisfaction, Filing, Administrative..., Management
Education
University of South Florida 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Marketing
State College of Florida-Manatee-Sarasota 2010 — 2012
Associate of Arts (A.A.), Legal Assistant/Paralegal
Carol DePalma Carol DePalma's Protocol Global Solutions Experience October 2006 - 2009
Job Provides expertise in area of strategic planning, training, development, operations and customer service.
Industry Information Services
Experience
Independent 2013 - Present
Change Dynamics LLC 2009 - 2011
Protocol Global Solutions October 2006 - 2009
HP (formerly EDS) 2002 - 2006
CGI 2000 - 2002
Internet Outfitters 1999 - 2000
EDS June 1979 - 1999
Skills
Outsourcing, Business Process..., CRM, BPO, Management Consulting, IT Strategy, Strategy, Leadership, Vendor Management, Management, Program Management, Enterprise Software, Start-ups, Business Process, Process Improvement, Account Management, New Business Development, Telecommunications, Change Management, Strategic Planning, Business Strategy, Call Centers, IT Outsourcing, Business Analysis, P&L Management, Professional Services, Team Management, Training, Consulting, E-commerce, ERP, Customer Service, Order Fulfillment, Customer Satisfaction, Operations Management, Team Leadership, Cross-functional Team..., Team Building
Education
London Business School 1999 — 1999
Executive Management
INSEAD 1998 — 1998
IEP
Kean University 1975 — 1979
BS, Mathematics
Independent 2013 - Present
Change Dynamics LLC 2009 - 2011
Protocol Global Solutions October 2006 - 2009
HP (formerly EDS) 2002 - 2006
CGI 2000 - 2002
Internet Outfitters 1999 - 2000
EDS June 1979 - 1999
Skills
Outsourcing, Business Process..., CRM, BPO, Management Consulting, IT Strategy, Strategy, Leadership, Vendor Management, Management, Program Management, Enterprise Software, Start-ups, Business Process, Process Improvement, Account Management, New Business Development, Telecommunications, Change Management, Strategic Planning, Business Strategy, Call Centers, IT Outsourcing, Business Analysis, P&L Management, Professional Services, Team Management, Training, Consulting, E-commerce, ERP, Customer Service, Order Fulfillment, Customer Satisfaction, Operations Management, Team Leadership, Cross-functional Team..., Team Building
Education
London Business School 1999 — 1999
Executive Management
INSEAD 1998 — 1998
IEP
Kean University 1975 — 1979
BS, Mathematics
Deveon Rose Deveon Rose's Protocol Global Solutions Experience July 2011 - September 2011
Job Junior Research Analyst at Cook County Sheriff's Department
Industry Telecommunications
Experience
Cook County Sheriff's Department August 2015 - Present
Knox College August 2012 - June 2015
Associated Colleges of the Midwest March 2014 - June 2014
City of Galesburg June 2013 - August 2013
TTC Marketing Solutions June 2012 - August 2012
Knox College September 2011 - May 2012
Protocol Global Solutions July 2011 - September 2011
Chicago International Charter School 2007 - 2011
Skills
Spanish, SPSS, Project Management, Conflict Resolution, College Recruiting, Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Recruiting, Fundraising, Research, Data Analysis, Market Research, Budgets, Community Outreach
Education
Knox College 2011 — 2015
Bachelor of Arts (BA), Economics
Cook County Sheriff's Department August 2015 - Present
Knox College August 2012 - June 2015
Associated Colleges of the Midwest March 2014 - June 2014
City of Galesburg June 2013 - August 2013
TTC Marketing Solutions June 2012 - August 2012
Knox College September 2011 - May 2012
Protocol Global Solutions July 2011 - September 2011
Chicago International Charter School 2007 - 2011
Skills
Spanish, SPSS, Project Management, Conflict Resolution, College Recruiting, Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Recruiting, Fundraising, Research, Data Analysis, Market Research, Budgets, Community Outreach
Education
Knox College 2011 — 2015
Bachelor of Arts (BA), Economics
Jon-Paul Clement Jon-Paul Clement's Protocol Global Solutions Experience January 2011 - March 2012
Job
Industry Insurance
Experience
Protocol Global Solutions January 2011 - March 2012
Fido Solutions September 2008 - January 2010
Skills
Customer Service, Superior Computer Skills, Call Center, Teamwork, Time Management, Telephone
Education
Mohawk College 2011 — 2012
Diploma, Business Insurance
Glendale Secondary School 1997 — 2002
Protocol Global Solutions January 2011 - March 2012
Fido Solutions September 2008 - January 2010
Skills
Customer Service, Superior Computer Skills, Call Center, Teamwork, Time Management, Telephone
Education
Mohawk College 2011 — 2012
Diploma, Business Insurance
Glendale Secondary School 1997 — 2002
Gerry Manoukian Gerry Manoukian's Protocol Global Solutions Experience October 2007 - August 2009
Job Senior Manager, Operations, Governance and Controls at Rogers Communications
Industry Telecommunications
Experience
Rogers Communications January 2014 - Present
Rogers Communications May 2013 - June 2014
Rogers Communications September 2012 - May 2013
Rogers Communications Inc. August 2009 - September 2012
Protocol Global Solutions October 2007 - August 2009
Rogers Communications 2007 - 2007
Skills
CRM, Management, Leadership, Program Management, Project Management, Call Centers, Call Center, Customer Satisfaction, Strategic Planning, Vendor Management, Sales, Telecommunications, Customer Experience, Change Management, Team Leadership, Marketing, Customer Experience..., Customer Retention, Process Improvement, Analytics, Workforce Management, Outsourcing, Team Management, Customer Service, Contact Centers, Analysis, Strategy, Cross-functional Team..., P&L Management, Performance Management, Career Path Planning, Product Management, Account Management, Operations Management, Operational Risk...
Education
Concordia University 1996 — 2000
Bachelor of Commerce, International Business
Concordia University 1996 — 2000
Bachelor of Commerce (BCom), International Business
Rogers Communications January 2014 - Present
Rogers Communications May 2013 - June 2014
Rogers Communications September 2012 - May 2013
Rogers Communications Inc. August 2009 - September 2012
Protocol Global Solutions October 2007 - August 2009
Rogers Communications 2007 - 2007
Skills
CRM, Management, Leadership, Program Management, Project Management, Call Centers, Call Center, Customer Satisfaction, Strategic Planning, Vendor Management, Sales, Telecommunications, Customer Experience, Change Management, Team Leadership, Marketing, Customer Experience..., Customer Retention, Process Improvement, Analytics, Workforce Management, Outsourcing, Team Management, Customer Service, Contact Centers, Analysis, Strategy, Cross-functional Team..., P&L Management, Performance Management, Career Path Planning, Product Management, Account Management, Operations Management, Operational Risk...
Education
Concordia University 1996 — 2000
Bachelor of Commerce, International Business
Concordia University 1996 — 2000
Bachelor of Commerce (BCom), International Business
Brad Lindemann, MBA Brad Lindemann, MBA's Protocol Global Solutions Experience 1999 - 2001
Job Global Strategic Sourcing & BPO, Consumer Experience, Contact Center Operations, DirecttoConsumer Pioneer
Industry Outsourcing/Offshoring
Experience
Teleperformance 2012 - Present
Golf Pipeline 2012 - Present
CIGNA 2011 - 2012
Florida Blue 2010 - 2011
Brad Lindemann; Independent Consultant 2007 - 2011
American Enterprise 2009 - 2010
Convergys 2006 - 2007
Assurant Health 2001 - 2006
Protocol Global Solutions 1999 - 2001
Convergys 1997 - 1999
Skills
P&L Management, Call center, Performance Improvement, Marketing strategy, Marketing ROI, People Management &..., Building winning teams, BPO, Sales Operations, Service Operations, Change Management, Business Strategy, Business Development, Distribution Management, Leadership, Consumer Insights, sales channel leadership, Business Transformation, Process Improvement, Performance Metrics, ROMI, Call Center, Marketing Strategy, Team Building, Call Centers, Strategy, Outsourcing, Sales, Customer Experience, Strategic Planning, Management, Sales Management, CRM, New Business Development, B2B, Performance Management, Selling, Integrated Marketing, Direct Sales, Analysis, Human Resources, Marketing, Distributed Team..., Sourcing, Program Management, Mergers & Acquisitions, Customer Insight, Business Process, Organizational..., Consulting
Education
John Cook School of Business at Saint Louis University 1993 — 1995
MBA, Marketing
Saint Louis University 1988 — 1991
BS, Finance
Teleperformance 2012 - Present
Golf Pipeline 2012 - Present
CIGNA 2011 - 2012
Florida Blue 2010 - 2011
Brad Lindemann; Independent Consultant 2007 - 2011
American Enterprise 2009 - 2010
Convergys 2006 - 2007
Assurant Health 2001 - 2006
Protocol Global Solutions 1999 - 2001
Convergys 1997 - 1999
Skills
P&L Management, Call center, Performance Improvement, Marketing strategy, Marketing ROI, People Management &..., Building winning teams, BPO, Sales Operations, Service Operations, Change Management, Business Strategy, Business Development, Distribution Management, Leadership, Consumer Insights, sales channel leadership, Business Transformation, Process Improvement, Performance Metrics, ROMI, Call Center, Marketing Strategy, Team Building, Call Centers, Strategy, Outsourcing, Sales, Customer Experience, Strategic Planning, Management, Sales Management, CRM, New Business Development, B2B, Performance Management, Selling, Integrated Marketing, Direct Sales, Analysis, Human Resources, Marketing, Distributed Team..., Sourcing, Program Management, Mergers & Acquisitions, Customer Insight, Business Process, Organizational..., Consulting
Education
John Cook School of Business at Saint Louis University 1993 — 1995
MBA, Marketing
Saint Louis University 1988 — 1991
BS, Finance
Adam McCaffrey Adam McCaffrey's Protocol Global Solutions Experience September 2008 - October 2010
Job Network Security Analyst II
Industry Information Technology and Services
Experience
Lockheed Martin Industrial Defender September 2015 - Present
Lockheed Martin Industrial Defender August 2014 - Present
Charter Communications October 2010 - August 2014
Protocol Global Solutions September 2008 - October 2010
Skills
Active Directory, Firewalls, Network Administration, Networking, Windows Server, Troubleshooting, Windows 7, VMware, Cisco Technologies, Switches, Network Security, Software Installation, Routers, Information Security, Security, XP, Server Administration, Windows XP, Juniper Technologies, BMC Remedy Ticketing..., Microsoft Office, Disaster Recovery, Computer Security, Linux, Information Security...
Education
Capella University 2011 — 2014
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance, 4.0
Leicester High
Lockheed Martin Industrial Defender September 2015 - Present
Lockheed Martin Industrial Defender August 2014 - Present
Charter Communications October 2010 - August 2014
Protocol Global Solutions September 2008 - October 2010
Skills
Active Directory, Firewalls, Network Administration, Networking, Windows Server, Troubleshooting, Windows 7, VMware, Cisco Technologies, Switches, Network Security, Software Installation, Routers, Information Security, Security, XP, Server Administration, Windows XP, Juniper Technologies, BMC Remedy Ticketing..., Microsoft Office, Disaster Recovery, Computer Security, Linux, Information Security...
Education
Capella University 2011 — 2014
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance, 4.0
Leicester High
Pete Mulford's Protocol Global Solutions Experience August 1998 - September 2001
Job Communications Center Director at dunnhumby
Industry Marketing and Advertising
Experience
dunnhumby June 2011 - Present
BzzAgent January 2007 - June 2011
Live Nation May 2003 - December 2006
Protocol Global Solutions August 1998 - September 2001
Phoenix Media/Communications Group November 1993 - July 1998
Skills
Social Marketing, Email Marketing, Digital Marketing, Digital Strategy, Public Relations, Online Marketing, Online Advertising, Copy Editing, Social Media Marketing, Social Networking, Editing, Blogging, Social Media, Integrated Marketing, Marketing Strategy, Copywriting
Education
Boston University
BS, Communication
dunnhumby June 2011 - Present
BzzAgent January 2007 - June 2011
Live Nation May 2003 - December 2006
Protocol Global Solutions August 1998 - September 2001
Phoenix Media/Communications Group November 1993 - July 1998
Skills
Social Marketing, Email Marketing, Digital Marketing, Digital Strategy, Public Relations, Online Marketing, Online Advertising, Copy Editing, Social Media Marketing, Social Networking, Editing, Blogging, Social Media, Integrated Marketing, Marketing Strategy, Copywriting
Education
Boston University
BS, Communication
Christian Salaman Christian Salaman's Protocol Global Solutions Experience July 2011 - January 2012
Job Regional Manager/Quality Assurance
Industry Outsourcing/Offshoring
Experience
Ford Motor Company April 2013 - Present
GSI Commerce July 2012 - February 2013
Protocol Global Solutions July 2011 - January 2012
Star Contact March 2010 - December 2010
NARS April 2009 - February 2010
Skills
Bilingual, Microsoft Office, Microsoft Excel, Microsoft Word, MYOB, Multi Tasking, Problem Solving, Sales, Quality Assurance, Customer Service, Fast Learner, Decision Support, Conversation, PowerPoint, Outlook, Access, Committment, Determination to Succeed
Education
Brevard Community College 2010 — 2012
Florida State University 2010 — 2010
Business Administration and Management, General
Ford Motor Company April 2013 - Present
GSI Commerce July 2012 - February 2013
Protocol Global Solutions July 2011 - January 2012
Star Contact March 2010 - December 2010
NARS April 2009 - February 2010
Skills
Bilingual, Microsoft Office, Microsoft Excel, Microsoft Word, MYOB, Multi Tasking, Problem Solving, Sales, Quality Assurance, Customer Service, Fast Learner, Decision Support, Conversation, PowerPoint, Outlook, Access, Committment, Determination to Succeed
Education
Brevard Community College 2010 — 2012
Florida State University 2010 — 2010
Business Administration and Management, General
Constance Brown Constance Brown's Protocol Global Solutions Experience October 2006 - May 2011
Job Student at LA College International
Industry
Experience
Protocol Global Solutions October 2006 - May 2011
MedSolutions August 2006 - October 2008
Sitter/HHA/CNA February 2003 - September 2005
Excell Agent Service December 2000 - February 2003
Kmart November 1998 - December 2000
Skills
Call Center, Data Entry, Customer Service, Administrative..., Customer Experience, Customer Satisfaction, Access, Troubleshooting, Time Management, Computer Hardware, Technical Support, Team Leadership, Customer Retention, Outlook, Leadership, Telephone Skills, Telemarketing, Microsoft Excel, Microsoft Word, Outsourcing, Windows
Education
LA College International 2011 — 2013
Rockledge High School
High School Diploma
American Red CrossVocational School
Protocol Global Solutions October 2006 - May 2011
MedSolutions August 2006 - October 2008
Sitter/HHA/CNA February 2003 - September 2005
Excell Agent Service December 2000 - February 2003
Kmart November 1998 - December 2000
Skills
Call Center, Data Entry, Customer Service, Administrative..., Customer Experience, Customer Satisfaction, Access, Troubleshooting, Time Management, Computer Hardware, Technical Support, Team Leadership, Customer Retention, Outlook, Leadership, Telephone Skills, Telemarketing, Microsoft Excel, Microsoft Word, Outsourcing, Windows
Education
LA College International 2011 — 2013
Rockledge High School
High School Diploma
American Red CrossVocational School
Kaïs ISMAIL Kaïs ISMAIL's Protocol Global Solutions Experience April 2009 - August 2009
Job
Industry Outsourcing/Offshoring
Experience
APAC Customer Services May 2010 - May 2012
NCO Group December 2009 - May 2010
Protocol Global Solutions April 2009 - August 2009
Skills
Operations Management, Project Management, Process Improvement, BPO, Outsourcing, Account Management, Performance Management, Customer Experience, Customer Service, Customer Satisfaction, Call Center, Team Building, Supervision, Coaching, Team Leadership, Teamwork, Time Management, Quality Assurance, Research, Microsoft Office, Windows, Microsoft Excel, SharePoint, Avaya, Avaya Communication..., Microsoft Word, Kayako, PowerPoint, Access, MS Project, Arena Simulation..., Apex Programming, Ovid, Contact Centers, Team Management, Call Centers
Education
HEC Montréal 2007 — 2008
Project Management
HEC Montréal 2005 — 2007
Business Administration, Management and Operations
Université de Montréal / University of Montreal 2001 — 2005
Bachelor of Science (B.Sc.)
APAC Customer Services May 2010 - May 2012
NCO Group December 2009 - May 2010
Protocol Global Solutions April 2009 - August 2009
Skills
Operations Management, Project Management, Process Improvement, BPO, Outsourcing, Account Management, Performance Management, Customer Experience, Customer Service, Customer Satisfaction, Call Center, Team Building, Supervision, Coaching, Team Leadership, Teamwork, Time Management, Quality Assurance, Research, Microsoft Office, Windows, Microsoft Excel, SharePoint, Avaya, Avaya Communication..., Microsoft Word, Kayako, PowerPoint, Access, MS Project, Arena Simulation..., Apex Programming, Ovid, Contact Centers, Team Management, Call Centers
Education
HEC Montréal 2007 — 2008
Project Management
HEC Montréal 2005 — 2007
Business Administration, Management and Operations
Université de Montréal / University of Montreal 2001 — 2005
Bachelor of Science (B.Sc.)
Marlene Nunez Marlene Nunez's Protocol Global Solutions Experience August 2010 - February 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Protocol Global Solutions August 2010 - February 2011
LEW Corporation August 2007 - June 2010
ANCO Environmental October 2006 - July 2007
Education
Eckerd College 2002 — 2006
B.A, Environmental Studies
Protocol Global Solutions August 2010 - February 2011
LEW Corporation August 2007 - June 2010
ANCO Environmental October 2006 - July 2007
Education
Eckerd College 2002 — 2006
B.A, Environmental Studies
Shanequa Davis Shanequa Davis's Protocol Global Solutions Experience March 2011 - November 2014
Job Student at Santa Fe College
Industry Retail
Experience
Neebo December 2014 - Present
Protocol Global Solutions March 2011 - November 2014
Harbor Freight Tools March 2013 - August 2014
Skills
Customer Service, Call Centers, Data Entry, Office Organizing, Cashiering, Time Management, Retail Sales, Telephone Skills, Microsoft Word, Retail, Inventory Management, Microsoft Excel, Clerical Skills, Administrative...
Education
Santa Fe College 2015 — 2017
Meridian Career Institute 2010 — 2011
Dental Assisting/Assistant
Neebo December 2014 - Present
Protocol Global Solutions March 2011 - November 2014
Harbor Freight Tools March 2013 - August 2014
Skills
Customer Service, Call Centers, Data Entry, Office Organizing, Cashiering, Time Management, Retail Sales, Telephone Skills, Microsoft Word, Retail, Inventory Management, Microsoft Excel, Clerical Skills, Administrative...
Education
Santa Fe College 2015 — 2017
Meridian Career Institute 2010 — 2011
Dental Assisting/Assistant
Dominique Bates's Protocol Global Solutions Experience September 2009 - January 2011
Job APS CUSTOMER SERVICE REP at RSA Medical
Industry Information Technology and Services
Experience
(Cortech) Honeywell June 2014 - January 2015
RSA Medical April 2013 - June 2014
Menlo Logistics October 2012 - April 2013
Aloft Bolingbrook June 2012 - September 2012
LexisNexis (Medical Review Office) February 2011 - June 2012
Protocol Global Solutions September 2009 - January 2011
Education
Joliet Junior College 2013 — 2015
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections
College of DuPage 2012 — 2013
Associate of Arts and Sciences (AAS)
West Aurora High School 2004 — 2008
High School Diploma
(Cortech) Honeywell June 2014 - January 2015
RSA Medical April 2013 - June 2014
Menlo Logistics October 2012 - April 2013
Aloft Bolingbrook June 2012 - September 2012
LexisNexis (Medical Review Office) February 2011 - June 2012
Protocol Global Solutions September 2009 - January 2011
Education
Joliet Junior College 2013 — 2015
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections
College of DuPage 2012 — 2013
Associate of Arts and Sciences (AAS)
West Aurora High School 2004 — 2008
High School Diploma
Bryan Kahl Bryan Kahl's Protocol Global Solutions Experience December 2008 - July 2010
Job Senior Manager of Operations at eBay Enterprise
Industry Outsourcing/Offshoring
Experience
eBay Enterprise May 2015 - Present
Fanatics Inc. November 2012 - May 2015
APAC Customer Services, Inc January 2010 - December 2012
APAC Customer Services, Inc January 2011 - November 2012
Protocol Global Solutions December 2008 - July 2010
Sea Ray Boats, Inc October 2005 - October 2008
Protocol Global Solutions August 2003 - October 2005
Skills
Call Centers, CRM, Customer Experience, Leadership, Management, Customer Service, Customer Satisfaction, Performance Management, Customer Retention, Call Center, Workforce Management, Inbound Marketing, Sales, Sales Operations, BPO, Outsourcing, Coaching, E-commerce, Avaya, Call Center Development, Team Building, Technical Support, Training, B2B, Telecommunications, Team Management, Lead Generation, Forecasting, Vendor Management, Program Management, Payroll, Account Management, Team Leadership, Recruiting, Marketing, Telemarketing, Contact Centers, Operations Management, Process Improvement, Contact Center..., P&L Management, Retail, Cross-functional Team..., Employee Training, Innovation Management, Customer Acquisition, Business Process..., Project Management, Six Sigma
Education
Liberty University 2015 — 2016
Christian Ministry
Florida State College at Jacksonville 2014 — 2016
Business Administration and Management, General, Freshman
eBay Enterprise May 2015 - Present
Fanatics Inc. November 2012 - May 2015
APAC Customer Services, Inc January 2010 - December 2012
APAC Customer Services, Inc January 2011 - November 2012
Protocol Global Solutions December 2008 - July 2010
Sea Ray Boats, Inc October 2005 - October 2008
Protocol Global Solutions August 2003 - October 2005
Skills
Call Centers, CRM, Customer Experience, Leadership, Management, Customer Service, Customer Satisfaction, Performance Management, Customer Retention, Call Center, Workforce Management, Inbound Marketing, Sales, Sales Operations, BPO, Outsourcing, Coaching, E-commerce, Avaya, Call Center Development, Team Building, Technical Support, Training, B2B, Telecommunications, Team Management, Lead Generation, Forecasting, Vendor Management, Program Management, Payroll, Account Management, Team Leadership, Recruiting, Marketing, Telemarketing, Contact Centers, Operations Management, Process Improvement, Contact Center..., P&L Management, Retail, Cross-functional Team..., Employee Training, Innovation Management, Customer Acquisition, Business Process..., Project Management, Six Sigma
Education
Liberty University 2015 — 2016
Christian Ministry
Florida State College at Jacksonville 2014 — 2016
Business Administration and Management, General, Freshman
Tendai Moyo Tendai Moyo's Protocol Global Solutions Experience February 2003 - April 2007
Job Account Manager at Hugh Wood Canada
Industry Insurance
Experience
Hugh Wood Canada July 2010 - Present
Greypower Insurance Brokers May 2008 - February 2010
Protocol Global Solutions February 2003 - April 2007
Skills
Call Center, Insurance, Underwriting, Customer Service, Commercial Insurance, Liability, Brokers, Commercial Lines, Property, General Insurance, Claim, Legal Liability, Professional Liability, Coaching, Property & Casualty...
Education
Concordia University
Bachelors, Sociology
Insurance Institute of Canada
CIP
Hugh Wood Canada July 2010 - Present
Greypower Insurance Brokers May 2008 - February 2010
Protocol Global Solutions February 2003 - April 2007
Skills
Call Center, Insurance, Underwriting, Customer Service, Commercial Insurance, Liability, Brokers, Commercial Lines, Property, General Insurance, Claim, Legal Liability, Professional Liability, Coaching, Property & Casualty...
Education
Concordia University
Bachelors, Sociology
Insurance Institute of Canada
CIP
Lisa Flowers's Protocol Global Solutions Experience 2002 - 2004
Job Global Service Readiness Manager
Industry Internet
Experience
Monster Worldwide 2010 - January 2012
Monster 2006 - 2010
Monster Worldwide 2004 - 2006
Protocol Global Solutions 2002 - 2004
Protocol Global Solutions 1998 - 2002
Skills
Business Relationship..., Project Management, Change Management, Process Improvement, Management, Leadership, Performance Improvement, Adobe Creative Suite, CRM, Program Management, Customer Retention, Customer Service, Training Delivery, Account Management, Customer Satisfaction, Call Centers, Integration, Business Strategy, Customer Experience, Business Process, Business Process..., Project Delivery, Training, Vendor Management, SaaS, Strategy, Cross-functional Team..., Team Management, E-commerce, Outsourcing, Business Development, Product Management, Business Analysis, Lead Generation, Analytics, Strategic Partnerships, Cloud Computing, Enterprise Software, Start-ups, Sales Process, B2B
Education
Mount Wachusett Community College 2012 — 2014
Computer Graphic Design - Web
Monster Worldwide 2010 - January 2012
Monster 2006 - 2010
Monster Worldwide 2004 - 2006
Protocol Global Solutions 2002 - 2004
Protocol Global Solutions 1998 - 2002
Skills
Business Relationship..., Project Management, Change Management, Process Improvement, Management, Leadership, Performance Improvement, Adobe Creative Suite, CRM, Program Management, Customer Retention, Customer Service, Training Delivery, Account Management, Customer Satisfaction, Call Centers, Integration, Business Strategy, Customer Experience, Business Process, Business Process..., Project Delivery, Training, Vendor Management, SaaS, Strategy, Cross-functional Team..., Team Management, E-commerce, Outsourcing, Business Development, Product Management, Business Analysis, Lead Generation, Analytics, Strategic Partnerships, Cloud Computing, Enterprise Software, Start-ups, Sales Process, B2B
Education
Mount Wachusett Community College 2012 — 2014
Computer Graphic Design - Web
Walter A. Dean Walter A. Dean's Protocol Global Solutions Experience June 2012 - November 2012
Job Client Relations at MoneyShow
Industry Financial Services
Experience
MoneyShow December 2012 - Present
Protocol Global Solutions June 2012 - November 2012
UNI/CARE Systems, Inc. April 2011 - April 2012
Enterprise Rent-A-Car March 2009 - March 2011
myFootpath April 2008 - February 2009
Skills
Customer Service, Training, Management, Process Improvement, Customer Satisfaction, Hospitality, Coaching, Team Building, Auditing, Call Center, Specifications, Business Requirements, Call Center Development, Customer-focused Service, Car Rental, Hiring Employees, Telephone Interviewing, Interviews, Phone Skills, Phone Etiquette, Phone Screening, Multi Tasking, Attitudes, Office Management, Front Office, Visionary Thinking, Call Center Management, Screening Resumes, Sales, Basketball Coaching
Education
Olivet Nazarene University 1998 — 2002
BA, Business Administration and Management, General
MoneyShow December 2012 - Present
Protocol Global Solutions June 2012 - November 2012
UNI/CARE Systems, Inc. April 2011 - April 2012
Enterprise Rent-A-Car March 2009 - March 2011
myFootpath April 2008 - February 2009
Skills
Customer Service, Training, Management, Process Improvement, Customer Satisfaction, Hospitality, Coaching, Team Building, Auditing, Call Center, Specifications, Business Requirements, Call Center Development, Customer-focused Service, Car Rental, Hiring Employees, Telephone Interviewing, Interviews, Phone Skills, Phone Etiquette, Phone Screening, Multi Tasking, Attitudes, Office Management, Front Office, Visionary Thinking, Call Center Management, Screening Resumes, Sales, Basketball Coaching
Education
Olivet Nazarene University 1998 — 2002
BA, Business Administration and Management, General
Leah Sibley Dozier's Protocol Global Solutions Experience August 1997 - January 2010
Job Telecommunications Analyst at Amedisys
Industry Hospital & Health Care
Experience
Schumacher Group September 2015 - Present
Amedisys January 2010 - September 2015
Protocol Global Solutions August 1997 - January 2010
Skills
Cisco Call Manager, Cisco Unified Call..., Cisco Unity Voicemail, Cisco Unity Connection, MeetingPlace, Esker Faxing, SynApps Paging, Avaya Communications..., Unified Communications, Avaya Communication..., Call Center, Call Centers, Cisco Technologies, IT Management, Process Improvement, Telecommunications, Troubleshooting, Vendor Management, VoIP, Telephony
Education
Southeastern Louisiana University 1997 — 2006
Bachelors, Business Management with concentration in Computer Information Management
Schumacher Group September 2015 - Present
Amedisys January 2010 - September 2015
Protocol Global Solutions August 1997 - January 2010
Skills
Cisco Call Manager, Cisco Unified Call..., Cisco Unity Voicemail, Cisco Unity Connection, MeetingPlace, Esker Faxing, SynApps Paging, Avaya Communications..., Unified Communications, Avaya Communication..., Call Center, Call Centers, Cisco Technologies, IT Management, Process Improvement, Telecommunications, Troubleshooting, Vendor Management, VoIP, Telephony
Education
Southeastern Louisiana University 1997 — 2006
Bachelors, Business Management with concentration in Computer Information Management
John Heltzer John Heltzer's Protocol Global Solutions Experience January 2010 - January 2012
Job Sr. Director, Strategic Services at TPG TeleManagement
Industry Management Consulting
Experience
TPG TeleManagement May 2012 - Present
Protocol Global Solutions January 2010 - January 2012
Protocol Integrated Direct Marketing May 2005 - December 2009
Protocol Integrated Direct Marketing April 2001 - April 2005
ShopTalk Networks January 1998 - March 2001
APAC Teleservices October 1996 - October 1998
SPAR Group, Inc. 1994 - 1996
Servco, Inc. September 1988 - January 1994
Skills
Outsourcing, Operations Management, P&L Management, Client Management, Relationship Development, Organizational..., CRM, Strategic Planning, Contract Negotiation, Management, Leadership, Strategy, Customer Satisfaction, Vendor Management, Team Building, Executive Management, Strategic Partnerships, Call Centers, Budgets, Forecasting, Process Improvement, Cross-functional Team..., Business Process..., Contact Centers, Performance Management, BPO, Change Management, Customer Retention, Analytics, Customer Experience, Telecommunications, Management Consulting, Business Strategy, Program Management, Team Leadership, Mergers & Acquisitions, Business Development, Leadership Development, Lead Generation, Start-ups, Workforce Management
Education
University of Colorado Boulder 1984 — 1988
BA, History
TPG TeleManagement May 2012 - Present
Protocol Global Solutions January 2010 - January 2012
Protocol Integrated Direct Marketing May 2005 - December 2009
Protocol Integrated Direct Marketing April 2001 - April 2005
ShopTalk Networks January 1998 - March 2001
APAC Teleservices October 1996 - October 1998
SPAR Group, Inc. 1994 - 1996
Servco, Inc. September 1988 - January 1994
Skills
Outsourcing, Operations Management, P&L Management, Client Management, Relationship Development, Organizational..., CRM, Strategic Planning, Contract Negotiation, Management, Leadership, Strategy, Customer Satisfaction, Vendor Management, Team Building, Executive Management, Strategic Partnerships, Call Centers, Budgets, Forecasting, Process Improvement, Cross-functional Team..., Business Process..., Contact Centers, Performance Management, BPO, Change Management, Customer Retention, Analytics, Customer Experience, Telecommunications, Management Consulting, Business Strategy, Program Management, Team Leadership, Mergers & Acquisitions, Business Development, Leadership Development, Lead Generation, Start-ups, Workforce Management
Education
University of Colorado Boulder 1984 — 1988
BA, History
Kala Mitchell's Protocol Global Solutions Experience February 2012 - June 2012
Job Unit Secretary at Floyd Memorial Hospital and Health Services
Industry Executive Office
Experience
Floyd Memorial Hospital and Health Services June 2015 - Present
Bay Area Urology Medical Group December 2012 - November 2013
L.E Wilson and Associates October 2012 - November 2012
Protocol Global Solutions February 2012 - June 2012
Smith-Johnson FSC Securities/AIG Advisor Group January 2007 - April 2007
Albertsons September 2006 - January 2007
Manatee Memorial Hospital June 2001 - July 2004
Skills
Data Entry, Customer Service, Typing, Referrals, Prior Authorization, Reporting, Scheduling, Microsoft Office, EMR, Mysis, Microsoft Excel, Outlook, Gorilla, Office Administration
Education
Southern New Hampshire University 2015 — 2018
Bachelor of Arts (B.A.), Healthcare Administration
Manatee School for the Arts 1999 — 2006
H.S. Diploma, General Education
Floyd Memorial Hospital and Health Services June 2015 - Present
Bay Area Urology Medical Group December 2012 - November 2013
L.E Wilson and Associates October 2012 - November 2012
Protocol Global Solutions February 2012 - June 2012
Smith-Johnson FSC Securities/AIG Advisor Group January 2007 - April 2007
Albertsons September 2006 - January 2007
Manatee Memorial Hospital June 2001 - July 2004
Skills
Data Entry, Customer Service, Typing, Referrals, Prior Authorization, Reporting, Scheduling, Microsoft Office, EMR, Mysis, Microsoft Excel, Outlook, Gorilla, Office Administration
Education
Southern New Hampshire University 2015 — 2018
Bachelor of Arts (B.A.), Healthcare Administration
Manatee School for the Arts 1999 — 2006
H.S. Diploma, General Education
Jeff Berke Jeff Berke's Protocol Global Solutions Experience 1999 - 2003
Job Executive Vice President, Sales & Marketing at V12 Group
Industry Marketing and Advertising
Experience
V12 Group December 2007 - Present
TeleTech November 2006 - December 2007
Protocol Global Solutions 1999 - 2003
EDS 1997 - 1999
American Express 1984 - 1996
Skills
Strategy, Direct Marketing, Customer Acquisition, Marketing Management, Database Marketing, Business Development, Lead Generation, Analytics, CRM, Email Marketing, Account Management, Digital Marketing, Enterprise Software, New Business Development, Digital Strategy, Management, Selling, Leadership, Marketing, Strategic Partnerships, Product Development, Integrated Marketing, B2B, Multi-channel Marketing, Salesforce.com, Online Marketing, Sales, Online Advertising, Interactive Marketing, Product Marketing, E-commerce, Direct Mail, Marketing Strategy, SaaS, SEM, Mobile Marketing
Education
Northern Illinois University 1989 — 1993
B.S., Marketing
V12 Group December 2007 - Present
TeleTech November 2006 - December 2007
Protocol Global Solutions 1999 - 2003
EDS 1997 - 1999
American Express 1984 - 1996
Skills
Strategy, Direct Marketing, Customer Acquisition, Marketing Management, Database Marketing, Business Development, Lead Generation, Analytics, CRM, Email Marketing, Account Management, Digital Marketing, Enterprise Software, New Business Development, Digital Strategy, Management, Selling, Leadership, Marketing, Strategic Partnerships, Product Development, Integrated Marketing, B2B, Multi-channel Marketing, Salesforce.com, Online Marketing, Sales, Online Advertising, Interactive Marketing, Product Marketing, E-commerce, Direct Mail, Marketing Strategy, SaaS, SEM, Mobile Marketing
Education
Northern Illinois University 1989 — 1993
B.S., Marketing
Gary Jacot Gary Jacot's Protocol Global Solutions Experience June 2010 - February 2012
Job customer care specialist at united site services
Industry Consumer Services
Experience
United Site Services April 2012 - November 2013
Protocol Global Solutions June 2010 - February 2012
Charter Communications August 2009 - May 2010
vivian's market style cafe February 2009 - August 2009
Checkerboard June 2008 - January 2009
Skills
Call Center, Microsoft Office, Microsoft Excel, Customer Service, Customer Satisfaction, Customer Experience, Data Entry, Troubleshooting, Telemarketing, Public Speaking, Inbound Marketing, Training
Education
Tennessee Temple University 2004 — 2007
Bachelors, Pastoral Studies
Word of Life Bible Institute 2002 — 2004
Certification, Bible/Ministry
Kingston Community High School 1999 — 2002
Diploma, General studies
United Site Services April 2012 - November 2013
Protocol Global Solutions June 2010 - February 2012
Charter Communications August 2009 - May 2010
vivian's market style cafe February 2009 - August 2009
Checkerboard June 2008 - January 2009
Skills
Call Center, Microsoft Office, Microsoft Excel, Customer Service, Customer Satisfaction, Customer Experience, Data Entry, Troubleshooting, Telemarketing, Public Speaking, Inbound Marketing, Training
Education
Tennessee Temple University 2004 — 2007
Bachelors, Pastoral Studies
Word of Life Bible Institute 2002 — 2004
Certification, Bible/Ministry
Kingston Community High School 1999 — 2002
Diploma, General studies
Don Cargill Don Cargill's Protocol Global Solutions Experience February 2011 - July 2011
Job Server/Storage Engineer at Commerce Insurance
Industry Information Technology and Services
Experience
Commerce Insurance July 2012 - Present
Commerce Insurance July 2011 - June 2012
Protocol Global Solutions February 2011 - July 2011
FM Global November 2010 - February 2011
FM Global July 2010 - November 2010
IDC September 2005 - August 2009
Computer Connection October 1996 - September 2005
Quinsigamond Community College February 1992 - October 1996
Skills
Network Infrastructure, Active Directory, Disaster Recovery, Windows Server, Troubleshooting, VMware, Lotus Notes, Citrix, Servers
Education
Quinsigamond Community College 1991 — 1992
Associate's Degree, CIS
Suffolk University 1987 — 1991
NEW HORIZONS LEARNING CENTER
Workforce Central Worcester, Elevate America
Commerce Insurance July 2012 - Present
Commerce Insurance July 2011 - June 2012
Protocol Global Solutions February 2011 - July 2011
FM Global November 2010 - February 2011
FM Global July 2010 - November 2010
IDC September 2005 - August 2009
Computer Connection October 1996 - September 2005
Quinsigamond Community College February 1992 - October 1996
Skills
Network Infrastructure, Active Directory, Disaster Recovery, Windows Server, Troubleshooting, VMware, Lotus Notes, Citrix, Servers
Education
Quinsigamond Community College 1991 — 1992
Associate's Degree, CIS
Suffolk University 1987 — 1991
NEW HORIZONS LEARNING CENTER
Workforce Central Worcester, Elevate America
Margaret Marino Margaret Marino's Protocol Global Solutions Experience May 1998 - September 2011
Job Patient Access
Industry Medical Practice
Experience
Venice Regional Medical Center October 2012 - Present
Protocol Global Solutions May 1998 - September 2011
Skills
Accounting, Financial Reporting, Cash Management, Accounts Payable, Payroll, Call Center, Customer Service, Analysis, Invoicing, Accounts Receivable, Data Entry, Spreadsheets, Microsoft Excel, Financial Accounting, Microsoft Word, Peachtree, Customer Experience, Bookkeeping
Education
University of Phoenix 2009 — 2011
Associates, Accounting
Venice Regional Medical Center October 2012 - Present
Protocol Global Solutions May 1998 - September 2011
Skills
Accounting, Financial Reporting, Cash Management, Accounts Payable, Payroll, Call Center, Customer Service, Analysis, Invoicing, Accounts Receivable, Data Entry, Spreadsheets, Microsoft Excel, Financial Accounting, Microsoft Word, Peachtree, Customer Experience, Bookkeeping
Education
University of Phoenix 2009 — 2011
Associates, Accounting
Dumisile Dabengwa Dumisile Dabengwa's Protocol Global Solutions Experience June 2007 - August 2008
Job at
Industry International Trade and Development
Experience
Normerica Inc. August 2010 - Present
Northwood University September 2009 - May 2010
Northwood University September 2008 - May 2010
Northwood University September 2007 - May 2010
Source Security Services June 2009 - August 2009
Protocol Global Solutions June 2007 - August 2008
Skills
Customer Service, Sales, Leadership, Grant Writing, Time Management, Microsoft Office, Microsoft Excel, Social Media Marketing, Event Management, PowerPoint, Microsoft Word, Market Research
Education
Northwood University 2006 — 2010
Bachelor's Degree, International Business and Management- Minor: Accounting and Economics
Northwood University 2006 — 2010
BBA, International Business/Management
Normerica Inc. August 2010 - Present
Northwood University September 2009 - May 2010
Northwood University September 2008 - May 2010
Northwood University September 2007 - May 2010
Source Security Services June 2009 - August 2009
Protocol Global Solutions June 2007 - August 2008
Skills
Customer Service, Sales, Leadership, Grant Writing, Time Management, Microsoft Office, Microsoft Excel, Social Media Marketing, Event Management, PowerPoint, Microsoft Word, Market Research
Education
Northwood University 2006 — 2010
Bachelor's Degree, International Business and Management- Minor: Accounting and Economics
Northwood University 2006 — 2010
BBA, International Business/Management
Ahmed Shwaikh Ahmed Shwaikh's Protocol Global Solutions Experience July 2009 - August 2010
Job Customer service agent at Transcom
Industry Outsourcing/Offshoring
Experience
Brock University September 2009 - Present
Kognitive Marketing November 2013 - January 2014
Transcom July 2012 - November 2013
Primerica July 2011 - April 2013
Protocol Global Solutions July 2009 - August 2010
Department of Chemistry, Bronx Community College CUNY January 2007 - August 2008
Skills
Research, Organic Chemistry, Biochemistry, Chemistry, Gas Chromatography, Teaching, HPLC, Inorganic Chemistry, Chromatography, TLC, Data Analysis, Statistics, ELISA
Education
Bronx Community College 2006 — 2008
Associated in Applied Sciences, Pharmaceutical Manufacutring Technology
Brock University
BSc Hounors, Biochemistry
Brock University September 2009 - Present
Kognitive Marketing November 2013 - January 2014
Transcom July 2012 - November 2013
Primerica July 2011 - April 2013
Protocol Global Solutions July 2009 - August 2010
Department of Chemistry, Bronx Community College CUNY January 2007 - August 2008
Skills
Research, Organic Chemistry, Biochemistry, Chemistry, Gas Chromatography, Teaching, HPLC, Inorganic Chemistry, Chromatography, TLC, Data Analysis, Statistics, ELISA
Education
Bronx Community College 2006 — 2008
Associated in Applied Sciences, Pharmaceutical Manufacutring Technology
Brock University
BSc Hounors, Biochemistry
Steve Bloodsworth Steve Bloodsworth's Protocol Global Solutions Experience October 2007 - Present
Job Data Analyst at Protocol Global Solutions
Industry Outsourcing/Offshoring
Experience
Protocol Global Solutions October 2007 - Present
Bookworld Services, Inc. February 1998 - September 2007
Granary, Inc. February 1988 - February 1998
Skills
SSIS, SSRS, Call Center, Crystal Reports, Vendor Management, SharePoint, Visio, VB.NET, Microsoft SQL Server, Visual Basic, ASP.NET, Active Directory, Avaya, IIS, SQL, BPO, Access, JavaScript, Outsourcing, Databases, Database Design, VBScript, Telecommunications, Process Improvement, Call Centers, CRM
Education
State College of Florida-Manatee-Sarasota 1994 — 1996
Computer Programming
Protocol Global Solutions October 2007 - Present
Bookworld Services, Inc. February 1998 - September 2007
Granary, Inc. February 1988 - February 1998
Skills
SSIS, SSRS, Call Center, Crystal Reports, Vendor Management, SharePoint, Visio, VB.NET, Microsoft SQL Server, Visual Basic, ASP.NET, Active Directory, Avaya, IIS, SQL, BPO, Access, JavaScript, Outsourcing, Databases, Database Design, VBScript, Telecommunications, Process Improvement, Call Centers, CRM
Education
State College of Florida-Manatee-Sarasota 1994 — 1996
Computer Programming
Christine Berke Christine Berke's Protocol Global Solutions Experience 1999 - 2003
Job SVP, Client Management at V12 Group
Industry Marketing and Advertising
Experience
V12 Group 2008 - Present
Innovative, Inc. 2003 - 2008
Protocol Global Solutions 1999 - 2003
Electronic Data Systems 1996 - 1999
Electronic Data Systems 1995 - 1996
U.S. Department of Interior 1993 - 1995
Education
University of Montana 1993 — 1995
M.B.A.
University of Montana 1987 — 1991
B.S., Business Administration
V12 Group 2008 - Present
Innovative, Inc. 2003 - 2008
Protocol Global Solutions 1999 - 2003
Electronic Data Systems 1996 - 1999
Electronic Data Systems 1995 - 1996
U.S. Department of Interior 1993 - 1995
Education
University of Montana 1993 — 1995
M.B.A.
University of Montana 1987 — 1991
B.S., Business Administration
Amanda Neubauer Amanda Neubauer's Protocol Global Solutions Experience April 2015 - Present
Job Library student employee at Loras College
Industry Higher Education
Experience
Protocol Global Solutions April 2015 - Present
Loras College 2012 - 2014
City of Dubuque, Iowa June 2013 - August 2013
Skills
Microsoft Office, PowerPoint, Microsoft Word, Research, Editing
Education
Loras College 2010 — 2014
Bachelor of Arts (B.A.), English literature
Protocol Global Solutions April 2015 - Present
Loras College 2012 - 2014
City of Dubuque, Iowa June 2013 - August 2013
Skills
Microsoft Office, PowerPoint, Microsoft Word, Research, Editing
Education
Loras College 2010 — 2014
Bachelor of Arts (B.A.), English literature
Tiffany Heyward Tiffany Heyward's Protocol Global Solutions Experience January 2008 - October 2010
Job HIM System Coordinator at Wuesthoff Health System
Industry Hospital & Health Care
Experience
Wuesthoff Health Systems May 2014 - Present
Wuesthoff Health Systems September 2013 - January 2014
Florida Health Information Management Association July 2013 - July 2013
Wuesthoff Health Systems May 2013 - June 2013
Protocol Global Solutions January 2008 - October 2010
Skills
Communication Skills, Interpersonal Skill, Flexible approach to..., Close Attention to..., Highly Reliable, Microsoft Word, Visio, Project Management, Microsoft Excel, Microsoft SQL Server, Public Speaking, Quality Assurance
Education
University of Central Florida 2011 — 2014
Bachelor of Science (BS), Health Information/Medical Records Administration/Administrator
University of Central Florida 2011 — 2013
Bachelor of Science (BS), Health Services Administration
Brevard Community College 2006 — 2010
Associate of Arts (AA), General Studies
Brevard Community College 2006 — 2010
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Wuesthoff Health Systems May 2014 - Present
Wuesthoff Health Systems September 2013 - January 2014
Florida Health Information Management Association July 2013 - July 2013
Wuesthoff Health Systems May 2013 - June 2013
Protocol Global Solutions January 2008 - October 2010
Skills
Communication Skills, Interpersonal Skill, Flexible approach to..., Close Attention to..., Highly Reliable, Microsoft Word, Visio, Project Management, Microsoft Excel, Microsoft SQL Server, Public Speaking, Quality Assurance
Education
University of Central Florida 2011 — 2014
Bachelor of Science (BS), Health Information/Medical Records Administration/Administrator
University of Central Florida 2011 — 2013
Bachelor of Science (BS), Health Services Administration
Brevard Community College 2006 — 2010
Associate of Arts (AA), General Studies
Brevard Community College 2006 — 2010
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Sandokan Stage Sandokan Stage's Protocol Global Solutions Experience May 2005 - August 2006
Job Customer Success Manager for Global Enterprise Accounts | Project Manager | Presentation Specialist
Industry Telecommunications
Experience
PGi July 2012 - Present
PGi January 2011 - July 2012
Accellos Inc. January 2008 - March 2009
Protocol Global Solutions May 2005 - August 2006
Skills
Project Management, Account Management, CRM Database Management, Data Analysis, Client Services, CRM, Financial Services, Leadership, Management, Integration, SDLC, Project Planning, Marketing, Sales, Strategic Planning, Business Development, Salesforce.com, Telecommunications, SaaS, Enterprise Software, Process Improvement
Education
University of Colorado Colorado Springs 2002 — 2005
Bachelor of Science Business Administration - Emphasis in International Business, International Business
University of Colorado at Colorado Springs 2002 — 2005
Bachelor of Science, International Business
PGi July 2012 - Present
PGi January 2011 - July 2012
Accellos Inc. January 2008 - March 2009
Protocol Global Solutions May 2005 - August 2006
Skills
Project Management, Account Management, CRM Database Management, Data Analysis, Client Services, CRM, Financial Services, Leadership, Management, Integration, SDLC, Project Planning, Marketing, Sales, Strategic Planning, Business Development, Salesforce.com, Telecommunications, SaaS, Enterprise Software, Process Improvement
Education
University of Colorado Colorado Springs 2002 — 2005
Bachelor of Science Business Administration - Emphasis in International Business, International Business
University of Colorado at Colorado Springs 2002 — 2005
Bachelor of Science, International Business
Alyssa Reinbolt Alyssa Reinbolt's Protocol Global Solutions Experience August 2011 - February 2012
Job Assistant Manager at ABC Baby Rentals
Industry Marketing and Advertising
Experience
Protocol Global Solutions August 2011 - February 2012
Waffle House June 2010 - November 2011
Bay Area Remodelers, Inc July 2009 - May 2010
Denny's March 2009 - June 2009
McDonalds UAE September 2008 - January 2009
Vector Marketing March 2008 - August 2008
Jamba Juice January 2008 - May 2008
Crispers, LLC July 2006 - February 2008
Saint Leo University-Alumni Relations August 2007 - November 2007
Skills
Customer Service, Communication, Sales, Marketing
Education
State College of Florida-Manatee-Sarasota 2008 — 2009
none, Elementary Education
Protocol Global Solutions August 2011 - February 2012
Waffle House June 2010 - November 2011
Bay Area Remodelers, Inc July 2009 - May 2010
Denny's March 2009 - June 2009
McDonalds UAE September 2008 - January 2009
Vector Marketing March 2008 - August 2008
Jamba Juice January 2008 - May 2008
Crispers, LLC July 2006 - February 2008
Saint Leo University-Alumni Relations August 2007 - November 2007
Skills
Customer Service, Communication, Sales, Marketing
Education
State College of Florida-Manatee-Sarasota 2008 — 2009
none, Elementary Education
Larry Wynja Larry Wynja's Protocol Global Solutions Experience December 2006 - March 2007
Job Contractor Sales & Property Tax at Gerdau Long Steel North America
Industry Computer Software
Experience
Gerdau Long Steel North America January 2013 - Present
Vitera Healthcare Solutions March 2007 - December 2012
Protocol Global Solutions December 2006 - March 2007
Advanced Energy Corp. February 2004 - October 2006
CP Ships January 2001 - June 2003
Kelly Services October 1999 - October 2000
GE Client Business Services Inc March 1999 - September 1999
S&S GOLF MANAGEMENT April 1998 - March 1999
Kelly Services February 1997 - February 1998
Kinko's 1994 - 1996
Skills
Revenue Recognition, Fixed Assets, General Ledger, Accounting, Financial Reporting, Accounts Payable, Accounts Receivable, Account Reconciliation, Software Implementation, Access, Auditing, Bookkeeping, Ad Hoc Reporting, Microsoft Excel, Tax Accounting
Education
Keller Graduate School of Management of DeVry University 2004 — 2006
Master's degree, Accounting and Finance
Hodges University 1998 — 1999
Bachelor of Science (B.S.), Management
Paradise Valley Community College 1994 — 1996
Associate of Arts, Liberal Arts and Sciences/Liberal Studies
Gerdau Long Steel North America January 2013 - Present
Vitera Healthcare Solutions March 2007 - December 2012
Protocol Global Solutions December 2006 - March 2007
Advanced Energy Corp. February 2004 - October 2006
CP Ships January 2001 - June 2003
Kelly Services October 1999 - October 2000
GE Client Business Services Inc March 1999 - September 1999
S&S GOLF MANAGEMENT April 1998 - March 1999
Kelly Services February 1997 - February 1998
Kinko's 1994 - 1996
Skills
Revenue Recognition, Fixed Assets, General Ledger, Accounting, Financial Reporting, Accounts Payable, Accounts Receivable, Account Reconciliation, Software Implementation, Access, Auditing, Bookkeeping, Ad Hoc Reporting, Microsoft Excel, Tax Accounting
Education
Keller Graduate School of Management of DeVry University 2004 — 2006
Master's degree, Accounting and Finance
Hodges University 1998 — 1999
Bachelor of Science (B.S.), Management
Paradise Valley Community College 1994 — 1996
Associate of Arts, Liberal Arts and Sciences/Liberal Studies
Patrice Say Patrice Say's Protocol Global Solutions Experience January 2010 - January 2012
Job Human Resources / Organizational Development
Industry Human Resources
Experience
FCCI Insurance Group September 2015 - Present
Eaton (Safety / Notification) January 2012 - September 2015
Protocol Global Solutions January 2010 - January 2012
ASPIRE partners, LLC September 2008 - January 2010
Unisource Administrators May 2001 - September 2008
FCCI February 1995 - May 2001
Snelling Staffing Services June 1989 - August 1992
Skills
Employee Relations, Human Resources, Performance Management, Succession Planning, Benefits Administration, Organizational..., Talent Management, HRIS, Workforce Planning, Employee Benefits, Recruiting, Training, Leadership, Management, Leadership Development, Personnel Management, Onboarding, Temporary Placement, Program Management, Coaching
Education
University of South Florida 1997 — 2001
Bachelor of Science, Interdisciplinary Social Science
Bay Path University 1979 — 1981
AS, Business Administration
Windsor High 1977 — 1979
FCCI Insurance Group September 2015 - Present
Eaton (Safety / Notification) January 2012 - September 2015
Protocol Global Solutions January 2010 - January 2012
ASPIRE partners, LLC September 2008 - January 2010
Unisource Administrators May 2001 - September 2008
FCCI February 1995 - May 2001
Snelling Staffing Services June 1989 - August 1992
Skills
Employee Relations, Human Resources, Performance Management, Succession Planning, Benefits Administration, Organizational..., Talent Management, HRIS, Workforce Planning, Employee Benefits, Recruiting, Training, Leadership, Management, Leadership Development, Personnel Management, Onboarding, Temporary Placement, Program Management, Coaching
Education
University of South Florida 1997 — 2001
Bachelor of Science, Interdisciplinary Social Science
Bay Path University 1979 — 1981
AS, Business Administration
Windsor High 1977 — 1979
Shane Meagher Shane Meagher's Protocol Global Solutions Experience November 2009 - May 2010
Job Director, Sales & Administration at Arbor Memorial Services
Industry Marketing and Advertising
Experience
Arbor Memorial Inc. August 2011 - Present
411.ca May 2010 - July 2011
Protocol Global Solutions November 2009 - May 2010
Bank of Montreal January 2004 - November 2009
Gemma Communications March 2000 - December 2003
Telespectrum April 1998 - February 2000
telespectrum October 1996 - March 1998
Telespectrum July 1996 - September 1996
Skills
Business Development, Strategic Planning, Business Strategy, Budgets, New Business Development, Call Centers, Coaching, Sales, Management, Recruiting, Strategy, Program Management, Forecasting, Training, Leadership, CRM, Performance Management, Customer Satisfaction, Marketing Strategy, Account Management, Customer Experience, Telecommunications, Lead Generation, Sales Management, Online Advertising, Salesforce.com, B2B, Sales Process, Selling, Team Building, Team Leadership, Customer Retention
Education
Ivey Business School at Western University 2006 — 2007
Managerial Leadership
Bishop's University 1989 — 1991
BA, Political Studies
Arbor Memorial Inc. August 2011 - Present
411.ca May 2010 - July 2011
Protocol Global Solutions November 2009 - May 2010
Bank of Montreal January 2004 - November 2009
Gemma Communications March 2000 - December 2003
Telespectrum April 1998 - February 2000
telespectrum October 1996 - March 1998
Telespectrum July 1996 - September 1996
Skills
Business Development, Strategic Planning, Business Strategy, Budgets, New Business Development, Call Centers, Coaching, Sales, Management, Recruiting, Strategy, Program Management, Forecasting, Training, Leadership, CRM, Performance Management, Customer Satisfaction, Marketing Strategy, Account Management, Customer Experience, Telecommunications, Lead Generation, Sales Management, Online Advertising, Salesforce.com, B2B, Sales Process, Selling, Team Building, Team Leadership, Customer Retention
Education
Ivey Business School at Western University 2006 — 2007
Managerial Leadership
Bishop's University 1989 — 1991
BA, Political Studies
Moira McEvoy Moira McEvoy's Protocol Global Solutions Experience February 2004 - May 2005
Job Technical Support/Escalation Specialist at Charter Communications
Industry Government Administration
Experience
Charter Communications April 2013 - Present
Mystic Bijoux Wearable Art March 2008 - Present
Charter Communications July 2011 - April 2013
Worcester Dept November 2005 - April 2009
City of Worcester May 2005 - November 2005
Protocol Global Solutions February 2004 - May 2005
Skills
Notary Public, Microsoft Office, Outstanding Customer..., Access, Microsoft Excel, Data Entry, Outlook, Project Planning, Program Management, Administrative..., Marketing, Accounts Payable, Troubleshooting, Microsoft Word, Photoshop, PowerPoint, Teamwork, Research, Adobe Acrobat, Databases, Spreadsheets, Time Management, Team Leadership, Telephone Skills, Editing, Call Centers, Nonprofits, Office Management, Policy, Customer Service
Education
Worcester State University 2008 — 2010
Urban Studies
Anna Maria College 1992 — 1993
English/History
Quinsigamond Community College English 1990 — 1991
Charter Communications April 2013 - Present
Mystic Bijoux Wearable Art March 2008 - Present
Charter Communications July 2011 - April 2013
Worcester Dept November 2005 - April 2009
City of Worcester May 2005 - November 2005
Protocol Global Solutions February 2004 - May 2005
Skills
Notary Public, Microsoft Office, Outstanding Customer..., Access, Microsoft Excel, Data Entry, Outlook, Project Planning, Program Management, Administrative..., Marketing, Accounts Payable, Troubleshooting, Microsoft Word, Photoshop, PowerPoint, Teamwork, Research, Adobe Acrobat, Databases, Spreadsheets, Time Management, Team Leadership, Telephone Skills, Editing, Call Centers, Nonprofits, Office Management, Policy, Customer Service
Education
Worcester State University 2008 — 2010
Urban Studies
Anna Maria College 1992 — 1993
English/History
Quinsigamond Community College English 1990 — 1991
Robert Buelow Robert Buelow's Protocol Global Solutions Experience February 2012 - April 2012
Job Customer Care Professional
Industry Consumer Services
Experience
Oliphant Financial LLC October 2012 - April 2013
Protocol Global Solutions February 2012 - April 2012
Informa Support Services Inc May 2006 - November 2011
Skills
Microsoft Office, Call Center, Microsoft Excel, Customer Satisfaction, Customer Service, Management, Social Networking, Employee Training, Time Management, Troubleshooting
Education
Manatee Technical Institute 2014 — 2016
Automotive Services Technology, Automobile/Automotive Mechanics Technology/Technician
Manatee Technical Institute 1997 — 1998
Certificate of Completion, Electronic Technology, 4.0
Bayshore High School 1994 — 1997
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.14
University of Phoenix
Oliphant Financial LLC October 2012 - April 2013
Protocol Global Solutions February 2012 - April 2012
Informa Support Services Inc May 2006 - November 2011
Skills
Microsoft Office, Call Center, Microsoft Excel, Customer Satisfaction, Customer Service, Management, Social Networking, Employee Training, Time Management, Troubleshooting
Education
Manatee Technical Institute 2014 — 2016
Automotive Services Technology, Automobile/Automotive Mechanics Technology/Technician
Manatee Technical Institute 1997 — 1998
Certificate of Completion, Electronic Technology, 4.0
Bayshore High School 1994 — 1997
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.14
University of Phoenix
Tom McGowan PHR Tom McGowan PHR's Protocol Global Solutions Experience March 2011 - April 2013
Job Strategic and Tactical HR Support for employees and management.
Industry Human Resources
Experience
Protocol Global Solutions March 2011 - April 2013
DHL Express July 2000 - June 2009
DHL Express 1996 - 2000
DHL 1986 - 1996
DHL Express 1983 - 1986
Skills
Benefits Administration, Performance Management, Interviews, Employee Relations, Employee Benefits, Change Management, Team Building, Talent Management, Human Resources, Deferred Compensation, Succession Planning, Employee Training, Employment Law, Recruiting, Training, Leadership, Labor Relations, Coaching, Management, Policy, Personnel Management, Talent Acquisition, Organizational..., HRIS, Program Management, CRM, Workforce Planning, HR Policies, Temporary Placement, Employee Engagement, Management Development, Onboarding, PeopleSoft, Union, Compensation & Benefit, Union Avoidance, FMLA, Career Development, Job Descriptions
Education
Middlesex Community College 2010 — 2010
PHR Certificate
Boston University
BA, Political Science
Protocol Global Solutions March 2011 - April 2013
DHL Express July 2000 - June 2009
DHL Express 1996 - 2000
DHL 1986 - 1996
DHL Express 1983 - 1986
Skills
Benefits Administration, Performance Management, Interviews, Employee Relations, Employee Benefits, Change Management, Team Building, Talent Management, Human Resources, Deferred Compensation, Succession Planning, Employee Training, Employment Law, Recruiting, Training, Leadership, Labor Relations, Coaching, Management, Policy, Personnel Management, Talent Acquisition, Organizational..., HRIS, Program Management, CRM, Workforce Planning, HR Policies, Temporary Placement, Employee Engagement, Management Development, Onboarding, PeopleSoft, Union, Compensation & Benefit, Union Avoidance, FMLA, Career Development, Job Descriptions
Education
Middlesex Community College 2010 — 2010
PHR Certificate
Boston University
BA, Political Science
Carlos Del Campo's Protocol Global Solutions Experience November 2009 - December 2010
Job Operations Coordinator at Brevard Achievement Center
Industry Marketing and Advertising
Experience
Brevard Achievement Center June 2012 - Present
Amerikan Entertainment January 2011 - Present
Renco Electronics June 2011 - May 2012
TSC Solutions December 2010 - June 2011
Omega Business Coaches, Marketing & PR January 2008 - January 2011
Protocol Global Solutions November 2009 - December 2010
Artemis IT September 2007 - January 2008
Victory Martial Arts 2000 - 2008
Pinch-A-Penny May 2006 - April 2007
Brevard Computer and Technology Services October 2002 - May 2006
Skills
Bilingual, Microsoft Office All..., Web Design, Sales, Microsoft Office, Strategic Planning, Leadership, Business Development, Customer Service, Coaching, Marketing, Recruiting, Sales Management, Sales Operations, Call Centers, Operations Management, Training, Team Leadership, New Business Development, Team Building, Customer Satisfaction, Management, Salesforce.com, Budgets, Selling, Public Relations, Program Management
Education
Everest University 2008 — 2012
BS, Criminal Justice
Miami Dade College 1993 — 1994
Graduate
Brevard Achievement Center June 2012 - Present
Amerikan Entertainment January 2011 - Present
Renco Electronics June 2011 - May 2012
TSC Solutions December 2010 - June 2011
Omega Business Coaches, Marketing & PR January 2008 - January 2011
Protocol Global Solutions November 2009 - December 2010
Artemis IT September 2007 - January 2008
Victory Martial Arts 2000 - 2008
Pinch-A-Penny May 2006 - April 2007
Brevard Computer and Technology Services October 2002 - May 2006
Skills
Bilingual, Microsoft Office All..., Web Design, Sales, Microsoft Office, Strategic Planning, Leadership, Business Development, Customer Service, Coaching, Marketing, Recruiting, Sales Management, Sales Operations, Call Centers, Operations Management, Training, Team Leadership, New Business Development, Team Building, Customer Satisfaction, Management, Salesforce.com, Budgets, Selling, Public Relations, Program Management
Education
Everest University 2008 — 2012
BS, Criminal Justice
Miami Dade College 1993 — 1994
Graduate
Lilia Butler's Protocol Global Solutions Experience March 2006 - July 2011
Job Sr. Accounts Payable Manager at AVI SPL Corporate in Tampa
Industry Marketing and Advertising
Experience
AVI-SPL November 2011 - Present
Protocol Global Solutions March 2006 - July 2011
Flowers Baking Company January 2001 - March 2006
Skills
Financial Reporting, Accounts Payable, General Ledger, Cash Flow, Payroll, Budgets, Financial Accounting, Access, Managerial Finance, Analysis, Financial Modeling, Accounts Receivable, Account Management, Strategic Planning
Education
Everest University-Brandon 2008 — 2010
BA in Accounting, Accounting
USF 2005 — 2007
BA, Accounting
MATC Madison 1997 — 1999
AA, Accounting
University of Whitewater 1994 — 1995
Studied to be a teacher, Teacher
AVI-SPL November 2011 - Present
Protocol Global Solutions March 2006 - July 2011
Flowers Baking Company January 2001 - March 2006
Skills
Financial Reporting, Accounts Payable, General Ledger, Cash Flow, Payroll, Budgets, Financial Accounting, Access, Managerial Finance, Analysis, Financial Modeling, Accounts Receivable, Account Management, Strategic Planning
Education
Everest University-Brandon 2008 — 2010
BA in Accounting, Accounting
USF 2005 — 2007
BA, Accounting
MATC Madison 1997 — 1999
AA, Accounting
University of Whitewater 1994 — 1995
Studied to be a teacher, Teacher
Christy Duffy Christy Duffy's Protocol Global Solutions Experience November 2007 - May 2012
Job Operations Manager
Industry Outsourcing/Offshoring
Experience
24-7 Intouch June 2014 - Present
Douglas, Knight & Associates, Inc May 2012 - June 2014
Protocol Global Solutions/NCO November 2007 - May 2012
Protocol Global Solutions November 2007 - May 2012
Protocol Global Solutions November 2007 - May 2012
Skills
Call Center Managment, Training, Quality Management, Quality Assurance, Project Management, Quality System, Team Building, Operations Management, Team Leadership, Coaching, Customer Service, Team Management, Management, Performance Management, Organizational..., Leadership Development, Microsoft Excel, Call Centers, Strategic Planning, Customer Satisfaction, Business Process..., Analysis, Vendor Management, Process Improvement, Leadership, CRM, Account Management, Sales, Customer Retention
Education
State College of Florida-Manatee-Sarasota 2000 — 2002
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
24-7 Intouch June 2014 - Present
Douglas, Knight & Associates, Inc May 2012 - June 2014
Protocol Global Solutions/NCO November 2007 - May 2012
Protocol Global Solutions November 2007 - May 2012
Protocol Global Solutions November 2007 - May 2012
Skills
Call Center Managment, Training, Quality Management, Quality Assurance, Project Management, Quality System, Team Building, Operations Management, Team Leadership, Coaching, Customer Service, Team Management, Management, Performance Management, Organizational..., Leadership Development, Microsoft Excel, Call Centers, Strategic Planning, Customer Satisfaction, Business Process..., Analysis, Vendor Management, Process Improvement, Leadership, CRM, Account Management, Sales, Customer Retention
Education
State College of Florida-Manatee-Sarasota 2000 — 2002
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Angie Guidry Angie Guidry's Protocol Global Solutions Experience June 1998 - April 2001
Job FL SE Region Outbound Marketing Specialist at Coldwell Banker Real Estate, Sarasota Florida
Industry Real Estate
Experience
Coldwell Banker Residential Real Estate - Florida September 2013 - Present
Longboat Key Club December 2010 - September 2013
The Ritz-Carlton Hotel Company LLC February 2008 - April 2009
Jason Bennett Contracting, Inc. October 2004 - January 2008
The Ritz-Carlton Hotel Company LLC May 2001 - January 2005
Protocol Global Solutions June 1998 - April 2001
Skills
Bilingual-Spanish, Highly Proficient in..., Sales Operations, Project Management, Front Office, Goal Oriented, Outlook, Resorts, Hospitality Management, Banquets, Hotels, Customer Satisfaction, Microsoft Excel, Training, Hospitality, Event Management, Event Planning, Budgets, Team Building, Employee Relations, Public Relations, Human Resources, Tourism, Corporate Events, Microsoft Office, Pre-opening, Benefits Administration, Opening Hotels, Strategic Planning, Hospitality Industry, Sales, Hotel Management
Education
Columbia Southern University 2015 — 2017
Bachelor of Applied Science (BASc), Psychology
State College of Florida 2009 — 2012
A.A.
Coldwell Banker Residential Real Estate - Florida September 2013 - Present
Longboat Key Club December 2010 - September 2013
The Ritz-Carlton Hotel Company LLC February 2008 - April 2009
Jason Bennett Contracting, Inc. October 2004 - January 2008
The Ritz-Carlton Hotel Company LLC May 2001 - January 2005
Protocol Global Solutions June 1998 - April 2001
Skills
Bilingual-Spanish, Highly Proficient in..., Sales Operations, Project Management, Front Office, Goal Oriented, Outlook, Resorts, Hospitality Management, Banquets, Hotels, Customer Satisfaction, Microsoft Excel, Training, Hospitality, Event Management, Event Planning, Budgets, Team Building, Employee Relations, Public Relations, Human Resources, Tourism, Corporate Events, Microsoft Office, Pre-opening, Benefits Administration, Opening Hotels, Strategic Planning, Hospitality Industry, Sales, Hotel Management
Education
Columbia Southern University 2015 — 2017
Bachelor of Applied Science (BASc), Psychology
State College of Florida 2009 — 2012
A.A.
Mirlande Rosemond, CRHA Mirlande Rosemond, CRHA's Protocol Global Solutions Experience October 2006 - April 2012
Job Human Resources Technician at Caisse de dépôt et placement du Québec (CDPQ)
Industry Telecommunications
Experience
Caisse de dépôt et placement du Québec (CDPQ) April 2015 - Present
SIR Solutions April 2012 - January 2015
Protocol Global Solutions October 2006 - April 2012
Protocol Global Solutions September 2005 - October 2006
Protocol Global Solutions August 2001 - September 2005
Skills
Management, Customer Service, Human Resources, Coaching, Communication
Education
HEC Montréal 1998 — 1999
Certificate Diploma, Human Resources Management
Concordia University 1993 — 1996
Bachelor’s Degree, Child Studies
Caisse de dépôt et placement du Québec (CDPQ) April 2015 - Present
SIR Solutions April 2012 - January 2015
Protocol Global Solutions October 2006 - April 2012
Protocol Global Solutions September 2005 - October 2006
Protocol Global Solutions August 2001 - September 2005
Skills
Management, Customer Service, Human Resources, Coaching, Communication
Education
HEC Montréal 1998 — 1999
Certificate Diploma, Human Resources Management
Concordia University 1993 — 1996
Bachelor’s Degree, Child Studies
Napoleon Robinson's Protocol Global Solutions Experience December 2010 - June 2011
Job Web Designer at Mass Hill Designs
Industry Internet
Experience
The Hanover Insurance Group May 2015 - Present
Freelancer October 2014 - Present
Fairfield Inn & Suites by Marriott September 2013 - May 2015
Jackson Hewitt Tax Service Inc. January 2015 - April 2015
Jackson Hewitt Tax Service Inc. January 2013 - April 2013
Bose Corporation May 2012 - January 2013
Jackson Hewitt Tax Service Inc. January 2012 - April 2012
Horace Mann June 2011 - October 2011
Protocol Global Solutions December 2010 - June 2011
Skills
Web Design, Organic Farming, Customer Service, Accounting, Python, Tax Preparation, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Oracle, SAP, Siebel, MARSHA, English, Research, Windows, Outlook, Property & Casualty..., Sales, Bookkeeping, Microsoft Applications, Mechanics, Landscaping, Automotive, HTML, CSS, JavaScript, Learning New Software, Social Media, Teamwork, Leadership, Data Entry, Office Support
Education
Quinsigamond Community College 2011 — 2012
Associates, Business Administration - Transfer
Greenfield Community College 2008 — 2010
Liberal Arts and Sciences, General Studies and Humanities
Louisiana Tech University 2007 — 2008
Liberal Arts and Sciences, General Studies and Humanities
The Hanover Insurance Group May 2015 - Present
Freelancer October 2014 - Present
Fairfield Inn & Suites by Marriott September 2013 - May 2015
Jackson Hewitt Tax Service Inc. January 2015 - April 2015
Jackson Hewitt Tax Service Inc. January 2013 - April 2013
Bose Corporation May 2012 - January 2013
Jackson Hewitt Tax Service Inc. January 2012 - April 2012
Horace Mann June 2011 - October 2011
Protocol Global Solutions December 2010 - June 2011
Skills
Web Design, Organic Farming, Customer Service, Accounting, Python, Tax Preparation, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Oracle, SAP, Siebel, MARSHA, English, Research, Windows, Outlook, Property & Casualty..., Sales, Bookkeeping, Microsoft Applications, Mechanics, Landscaping, Automotive, HTML, CSS, JavaScript, Learning New Software, Social Media, Teamwork, Leadership, Data Entry, Office Support
Education
Quinsigamond Community College 2011 — 2012
Associates, Business Administration - Transfer
Greenfield Community College 2008 — 2010
Liberal Arts and Sciences, General Studies and Humanities
Louisiana Tech University 2007 — 2008
Liberal Arts and Sciences, General Studies and Humanities
Shawn Barcus's Protocol Global Solutions Experience February 2012 - November 2012
Job At home advisor
Industry Computer Software
Experience
Support.com December 2014 - Present
Inviso June 2014 - December 2014
Best Buy March 2013 - July 2013
Jackson Hewitt November 2012 - February 2013
Protocol Global Solutions February 2012 - November 2012
Alpine Access May 2011 - December 2011
Skills
Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Computer Hardware, Networking, Windows 8, Windows 7, Adobe Photoshop, Microsoft Office, OS X, Adobe Creative Suite, Adobe Illustrator, Active Directory, Adobe InDesign, Remote Desktop, Adobe Bridge, Windows Server, Wireless Networking, Mac OS, Social Networking, Facebook, Help Desk Support, Customer Support, Information Technology, SQL, Microsoft Excel, Microsoft Word, MS Project, Point to Point, Lotus Notes, Lotus Domino, PHP, Enterprise Software, Social Skills, Windows XP Pro, VPN, Mobile Devices, Mobile Applications, Illustrator, Photoshop, Team Building, Team Leadership, Windows XP
Education
State College of Florida-Manatee-Sarasota 2013 — 2015
Associate of Science (A.S.), Graphic Design, 3.25
Osceola High School 1981 — 1985
Diploma, High School/Secondary Diplomas and Certificates
Support.com December 2014 - Present
Inviso June 2014 - December 2014
Best Buy March 2013 - July 2013
Jackson Hewitt November 2012 - February 2013
Protocol Global Solutions February 2012 - November 2012
Alpine Access May 2011 - December 2011
Skills
Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Computer Hardware, Networking, Windows 8, Windows 7, Adobe Photoshop, Microsoft Office, OS X, Adobe Creative Suite, Adobe Illustrator, Active Directory, Adobe InDesign, Remote Desktop, Adobe Bridge, Windows Server, Wireless Networking, Mac OS, Social Networking, Facebook, Help Desk Support, Customer Support, Information Technology, SQL, Microsoft Excel, Microsoft Word, MS Project, Point to Point, Lotus Notes, Lotus Domino, PHP, Enterprise Software, Social Skills, Windows XP Pro, VPN, Mobile Devices, Mobile Applications, Illustrator, Photoshop, Team Building, Team Leadership, Windows XP
Education
State College of Florida-Manatee-Sarasota 2013 — 2015
Associate of Science (A.S.), Graphic Design, 3.25
Osceola High School 1981 — 1985
Diploma, High School/Secondary Diplomas and Certificates
Antonio Baeza Antonio Baeza's Protocol Global Solutions Experience October 2010 - December 2010
Job Market Analyst at Tuthill Pump Group
Industry Market Research
Experience
Tuthill January 2011 - Present
Protocol Global Solutions October 2010 - December 2010
Chicago Magnesium Casting Co May 2010 - September 2010
Mike Haggerty GMC, Buick, and Volkswagen February 2009 - May 2010
Skills
Market Opportunity..., Strategic Planning, Trend Research, Market Research, Competitive Intelligence, Marketing Research, Customer Insight, Segmentation, Market Intelligence, Competitive Analysis, Primary Research, Secondary Research, Quantitative Research, Data Analysis, Consumer Behaviour, Analytics, Qualitative Research, Marketing Strategy, Focus Groups, SPSS, Analysis, Forecasting, Business Insights, Market Analysis, Pricing, Brand Management, Market Planning, Marketing Management, B2B, Marketing Intelligence, Business Planning, Brand Equity, Customer Satisfaction..., Business Development, Strategy, Business Strategy, Marketing Analytics, B2B Marketing, Competitive Landscape, Marketing Reporting, Positioning, Lead Generation, Customer Analysis, Microsoft Excel, Leadership, Management
Education
Lewis University 2014 — 2018
Bachelor’s Degree, Business Administration, 4.0
Moraine Valley Community College 2004 — 2008
4 A.A.S. Degree's, Business Administration, Marketing Management, HR Management, and Small Business Management, 3.5 GPA
Tuthill January 2011 - Present
Protocol Global Solutions October 2010 - December 2010
Chicago Magnesium Casting Co May 2010 - September 2010
Mike Haggerty GMC, Buick, and Volkswagen February 2009 - May 2010
Skills
Market Opportunity..., Strategic Planning, Trend Research, Market Research, Competitive Intelligence, Marketing Research, Customer Insight, Segmentation, Market Intelligence, Competitive Analysis, Primary Research, Secondary Research, Quantitative Research, Data Analysis, Consumer Behaviour, Analytics, Qualitative Research, Marketing Strategy, Focus Groups, SPSS, Analysis, Forecasting, Business Insights, Market Analysis, Pricing, Brand Management, Market Planning, Marketing Management, B2B, Marketing Intelligence, Business Planning, Brand Equity, Customer Satisfaction..., Business Development, Strategy, Business Strategy, Marketing Analytics, B2B Marketing, Competitive Landscape, Marketing Reporting, Positioning, Lead Generation, Customer Analysis, Microsoft Excel, Leadership, Management
Education
Lewis University 2014 — 2018
Bachelor’s Degree, Business Administration, 4.0
Moraine Valley Community College 2004 — 2008
4 A.A.S. Degree's, Business Administration, Marketing Management, HR Management, and Small Business Management, 3.5 GPA
Katelyn Lopriore's Protocol Global Solutions Experience July 2011 - January 2012
Job Student at Quinsigamond Community College
Industry Hospital & Health Care
Experience
Lending Club July 2015 - Present
Herb Chambers Infiniti of Westborough October 2013 - January 2015
Lahair & Gallagher Pediatric Dentistry, LLC 2015 - 2015
Protocol Global Solutions July 2011 - January 2012
Skills
Microsoft Office, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Customer Service, Cash Handling, Microsoft
Education
Quinsigamond Community College 2014 — 2015
Medical Office Certificate
Quinsigamond Community College 2011 — 2015
Associates Degree, General Studies Healthcare Option
Lending Club July 2015 - Present
Herb Chambers Infiniti of Westborough October 2013 - January 2015
Lahair & Gallagher Pediatric Dentistry, LLC 2015 - 2015
Protocol Global Solutions July 2011 - January 2012
Skills
Microsoft Office, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Customer Service, Cash Handling, Microsoft
Education
Quinsigamond Community College 2014 — 2015
Medical Office Certificate
Quinsigamond Community College 2011 — 2015
Associates Degree, General Studies Healthcare Option
Kate Bonner Kate Bonner's Protocol Global Solutions Experience July 2010 - April 2011
Job Medical Office Support Staff
Industry Medical Practice
Experience
Bradenton Surgical Group October 2013 - December 2014
MedPeds Associates of Sarasota April 2011 - August 2013
Protocol Global Solutions July 2010 - April 2011
Skills
Medical Terminology, Medical Billing, Hospitals, EMR, Medical Insurance, Surgery Scheduling, CPR Certified, Healthcare Information..., ICD-9, EHR, Medical Coding, HIPAA, Healthcare, Clinical Research
Education
Meridian Career Institute
Certificate Course, Medical Billing & Coding, A
Michigan State University
Bachelor of Arts (B.A.), Social Sciences
Bradenton Surgical Group October 2013 - December 2014
MedPeds Associates of Sarasota April 2011 - August 2013
Protocol Global Solutions July 2010 - April 2011
Skills
Medical Terminology, Medical Billing, Hospitals, EMR, Medical Insurance, Surgery Scheduling, CPR Certified, Healthcare Information..., ICD-9, EHR, Medical Coding, HIPAA, Healthcare, Clinical Research
Education
Meridian Career Institute
Certificate Course, Medical Billing & Coding, A
Michigan State University
Bachelor of Arts (B.A.), Social Sciences
Ellyse Petrous's Protocol Global Solutions Experience May 2012 - August 2012
Job Solutions Developer
Industry Information Technology and Services
Experience
Deloitte March 2015 - Present
Collaborative Solutions, LLC October 2014 - March 2015
Collaborative Solutions, LLC February 2014 - October 2014
University of Central Florida January 2013 - August 2013
University of Central Florida August 2012 - December 2012
Protocol Global Solutions May 2012 - August 2012
Skills
Customer Service, Teamwork, Time Management, PowerPoint, Training, Social Media, Microsoft Excel, Outlook, Access, Human Resources, Microsoft Word, Facebook
Education
University of Central Florida 2012 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management, 3.3
State College of Florida-Manatee-Sarasota 2010 — 2012
Associate of Arts (A.A.)
Deloitte March 2015 - Present
Collaborative Solutions, LLC October 2014 - March 2015
Collaborative Solutions, LLC February 2014 - October 2014
University of Central Florida January 2013 - August 2013
University of Central Florida August 2012 - December 2012
Protocol Global Solutions May 2012 - August 2012
Skills
Customer Service, Teamwork, Time Management, PowerPoint, Training, Social Media, Microsoft Excel, Outlook, Access, Human Resources, Microsoft Word, Facebook
Education
University of Central Florida 2012 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management, 3.3
State College of Florida-Manatee-Sarasota 2010 — 2012
Associate of Arts (A.A.)
Troy Henion Troy Henion's Protocol Global Solutions Experience 2007 - 2008
Job Student at Full Sail University
Industry Music
Experience
US Army October 2008 - August 2012
Protocol Global Solutions 2007 - 2008
Skills
Music, Social Media, Social Networking, Entertainment, PowerPoint, Recording, Audio Engineering, Public Speaking, Microsoft Excel, Social Media Marketing, Microsoft Office, Songwriting, Studio Recording, Microsoft Word
Education
Full Sail University 2014 — 2015
Master of Science (M.S.), Entertainment Business
Full Sail University 2012 — 2014
Bachelor of Science (B.S.), Recording Arts
Charlotte Technical Center
US Army October 2008 - August 2012
Protocol Global Solutions 2007 - 2008
Skills
Music, Social Media, Social Networking, Entertainment, PowerPoint, Recording, Audio Engineering, Public Speaking, Microsoft Excel, Social Media Marketing, Microsoft Office, Songwriting, Studio Recording, Microsoft Word
Education
Full Sail University 2014 — 2015
Master of Science (M.S.), Entertainment Business
Full Sail University 2012 — 2014
Bachelor of Science (B.S.), Recording Arts
Charlotte Technical Center
Diana Carmichael Diana Carmichael's Protocol Global Solutions Experience November 2009 - February 2010
Job Customer Service Representative at KaVo Dental
Industry Medical Devices
Experience
MCNA Dental: Managed Care of North America, Inc. January 2014 - September 2014
MCNA Dental: Managed Care of North America, Inc. February 2013 - January 2014
MCNA Dental: Managed Care of North America, Inc. November 2010 - February 2013
State Farm Insurance February 2010 - November 2010
Protocol Global Solutions November 2009 - February 2010
PlayWisely® January 2009 - April 2009
Florida International University November 2007 - December 2008
Express Employment Professionals May 2007 - August 2007
Skills
Training, Customer Service, Microsoft Office, Editing, Policy, Teamwork, Event Planning, Outlook, Microsoft Word, Facebook, Attention To Detail, Social Media, Public Relations, Spanish, Notary Public, Microsoft Excel, Social Media Marketing, Research, Fundraising, Access, Event Management, Marketing, Google Docs, Data Analysis, Employee Training, Management, Team Building, CTI, NICE
Education
Florida International University 2004 — 2008
B.A., English
MCNA Dental: Managed Care of North America, Inc. January 2014 - September 2014
MCNA Dental: Managed Care of North America, Inc. February 2013 - January 2014
MCNA Dental: Managed Care of North America, Inc. November 2010 - February 2013
State Farm Insurance February 2010 - November 2010
Protocol Global Solutions November 2009 - February 2010
PlayWisely® January 2009 - April 2009
Florida International University November 2007 - December 2008
Express Employment Professionals May 2007 - August 2007
Skills
Training, Customer Service, Microsoft Office, Editing, Policy, Teamwork, Event Planning, Outlook, Microsoft Word, Facebook, Attention To Detail, Social Media, Public Relations, Spanish, Notary Public, Microsoft Excel, Social Media Marketing, Research, Fundraising, Access, Event Management, Marketing, Google Docs, Data Analysis, Employee Training, Management, Team Building, CTI, NICE
Education
Florida International University 2004 — 2008
B.A., English
Charlene Caban's Protocol Global Solutions Experience January 2007 - February 2008
Job Career Advisor at Ultimate Medical Academy
Industry Staffing and Recruiting
Experience
Ultimate Medical Academy July 2012 - Present
Apollo Retail Specialist August 2011 - May 2012
Basement Systems, Inc. August 2010 - August 2011
Junk my Car August 2008 - February 2010
Protocol Global Solutions January 2007 - February 2008
Daily Challenge Newspaper January 2006 - January 2007
Skills
Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Team Building, Sales, Marketing, Management, Contract Negotiation, Acquisitions, Negotiation, Recruiting, Business Development, CVUE, Salesforce, ZOHO, Cutstudio, Photoshop, Vinyl Cutting, Heat Press, Screen Printing, Public Speaking, Salesforce.com, Customer Satisfaction, Human Resources, Cold Calling, Teamwork, Sourcing, Interviews, Team Leadership, Project Planning, Training, Process Scheduler, Temporary Placement, Resume Writing, Social Media, Leadership, Coaching, Zoho, Sales Management, Outlook, Career Development, Employee Relations, Account Management, Call Centers, Software Documentation, Marketing Strategy, College Recruiting, Data Entry
Education
Ultimate Medical Academy-Tampa 2013 — 2014
Associate of Science (A.S.), Healthcare Management
Florida Metropolitan University 2001 — 2002
City University of New York-Herbert H. Lehman College 1995 — 1996
Ultimate Medical Academy July 2012 - Present
Apollo Retail Specialist August 2011 - May 2012
Basement Systems, Inc. August 2010 - August 2011
Junk my Car August 2008 - February 2010
Protocol Global Solutions January 2007 - February 2008
Daily Challenge Newspaper January 2006 - January 2007
Skills
Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Team Building, Sales, Marketing, Management, Contract Negotiation, Acquisitions, Negotiation, Recruiting, Business Development, CVUE, Salesforce, ZOHO, Cutstudio, Photoshop, Vinyl Cutting, Heat Press, Screen Printing, Public Speaking, Salesforce.com, Customer Satisfaction, Human Resources, Cold Calling, Teamwork, Sourcing, Interviews, Team Leadership, Project Planning, Training, Process Scheduler, Temporary Placement, Resume Writing, Social Media, Leadership, Coaching, Zoho, Sales Management, Outlook, Career Development, Employee Relations, Account Management, Call Centers, Software Documentation, Marketing Strategy, College Recruiting, Data Entry
Education
Ultimate Medical Academy-Tampa 2013 — 2014
Associate of Science (A.S.), Healthcare Management
Florida Metropolitan University 2001 — 2002
City University of New York-Herbert H. Lehman College 1995 — 1996
Morgan Richardson Morgan Richardson's Protocol Global Solutions Experience April 2005 - December 2006
Job Community Support @Uber
Industry Internet
Experience
Uber November 2014 - Present
Simple Finance April 2014 - October 2014
Simple Finance May 2013 - April 2014
FSH Communications June 2008 - November 2008
Protocol Global Solutions April 2005 - December 2006
Trans World Entertainment March 2004 - April 2005
Barnie's CoffeeKitchen January 2003 - March 2004
Education
Portland Community College 2011 — 2013
Associate of Science (A.S.), Political Science and Government
Oregon Culinary Institute 2009 — 2009
Culinary Arts
Uber November 2014 - Present
Simple Finance April 2014 - October 2014
Simple Finance May 2013 - April 2014
FSH Communications June 2008 - November 2008
Protocol Global Solutions April 2005 - December 2006
Trans World Entertainment March 2004 - April 2005
Barnie's CoffeeKitchen January 2003 - March 2004
Education
Portland Community College 2011 — 2013
Associate of Science (A.S.), Political Science and Government
Oregon Culinary Institute 2009 — 2009
Culinary Arts
Chris Crosby's Protocol Global Solutions Experience 1999 - 2003
Job CEO of xaqt
Industry Computer Software
Experience
xaqt 2014 - Present
Inflection Point Global September 2010 - Present
Harvard Innovation Lab December 2011 - Present
Cisco Systems September 2007 - March 2011
Latigent, LLC January 2002 - October 2007
Caremark 2003 - 2004
Protocol Global Solutions 1999 - 2003
Skills
Strategy, Cross-functional Team..., Business Strategy, Business Development, Entrepreneurship, Leadership, Start-ups, Analytics, Strategic Planning, Business Intelligence, Call Center, SaaS, Go-to-market Strategy, Leadership Development, Strategic Leadership, Negotiation, Mergers & Acquisitions, Call Centers, Strategic Partnerships, Thought Leadership, Mergers, Acquistions
Education
Harvard University
Bachelors, Economics and Government
Harvard University Kennedy School of Government
MPA, International Development, Leadership, Negotiation
xaqt 2014 - Present
Inflection Point Global September 2010 - Present
Harvard Innovation Lab December 2011 - Present
Cisco Systems September 2007 - March 2011
Latigent, LLC January 2002 - October 2007
Caremark 2003 - 2004
Protocol Global Solutions 1999 - 2003
Skills
Strategy, Cross-functional Team..., Business Strategy, Business Development, Entrepreneurship, Leadership, Start-ups, Analytics, Strategic Planning, Business Intelligence, Call Center, SaaS, Go-to-market Strategy, Leadership Development, Strategic Leadership, Negotiation, Mergers & Acquisitions, Call Centers, Strategic Partnerships, Thought Leadership, Mergers, Acquistions
Education
Harvard University
Bachelors, Economics and Government
Harvard University Kennedy School of Government
MPA, International Development, Leadership, Negotiation
Fred LaCrosse Fred LaCrosse's Protocol Global Solutions Experience September 2010 - August 2011
Job SQL Server Developer
Industry Information Technology and Services
Experience
Strategic Healthcare Managment Systems March 2014 - Present
Valpak December 2012 - March 2014
Intertape Polymer Group August 2011 - November 2012
Protocol Global Solutions September 2010 - August 2011
Intertape Polymer Group July 2009 - September 2010
FIMC November 2007 - July 2009
FIMC December 2006 - November 2007
FIMC June 2006 - November 2006
FIMC February 2005 - May 2006
Song of the Sea August 2002 - October 2004
Skills
SSIS, Data Warehousing, SSRS, Microsoft SQL Server, T-SQL, Business Objects, Databases, Cubes, Microsoft Excel, SharePoint, Data Integration, SSAS 2008, Production Support, Process Improvement, Scrum, Microstrategy, Sybase, SQL, Agile Methodologies, SAP, PowerDesigner, Visual Paradigm, Crystal Xcelsius 2008, Crystal Ball, Business Requirements, Kimball Methodology, GTD
Education
New York University 2000 — 2002
AA, Liberal Arts
Strategic Healthcare Managment Systems March 2014 - Present
Valpak December 2012 - March 2014
Intertape Polymer Group August 2011 - November 2012
Protocol Global Solutions September 2010 - August 2011
Intertape Polymer Group July 2009 - September 2010
FIMC November 2007 - July 2009
FIMC December 2006 - November 2007
FIMC June 2006 - November 2006
FIMC February 2005 - May 2006
Song of the Sea August 2002 - October 2004
Skills
SSIS, Data Warehousing, SSRS, Microsoft SQL Server, T-SQL, Business Objects, Databases, Cubes, Microsoft Excel, SharePoint, Data Integration, SSAS 2008, Production Support, Process Improvement, Scrum, Microstrategy, Sybase, SQL, Agile Methodologies, SAP, PowerDesigner, Visual Paradigm, Crystal Xcelsius 2008, Crystal Ball, Business Requirements, Kimball Methodology, GTD
Education
New York University 2000 — 2002
AA, Liberal Arts
Reginald Shipp's Protocol Global Solutions Experience September 2011 - January 2012
Job Correctional Officer at Iowa State Penitentiary
Industry Law Enforcement
Experience
Iowa State Penitentiary September 2012 - Present
Career Education Corporation January 2012 - September 2012
Protocol Global Solutions September 2011 - January 2012
Skills
Leadership, Law Enforcement, Hostage Negotiation, Problem Solving, Crisis Intervention, Communication, Management, Cognitive Therapy, Large Group Facilitation, Group Therapy, Organizational..., Strategic Planning, Public Speaking, Training
Education
Iowa Wesleyan College 2009 — 2011
Bachelor of Science (B.S.), Kinesiology and Exercise Science
St. Ambrose University 2007 — 2009
Biology, General
Iowa State Penitentiary September 2012 - Present
Career Education Corporation January 2012 - September 2012
Protocol Global Solutions September 2011 - January 2012
Skills
Leadership, Law Enforcement, Hostage Negotiation, Problem Solving, Crisis Intervention, Communication, Management, Cognitive Therapy, Large Group Facilitation, Group Therapy, Organizational..., Strategic Planning, Public Speaking, Training
Education
Iowa Wesleyan College 2009 — 2011
Bachelor of Science (B.S.), Kinesiology and Exercise Science
St. Ambrose University 2007 — 2009
Biology, General
Jill Compton's Protocol Global Solutions Experience October 2008 - May 2011
Job Franchise Marketing Management
Industry Marketing and Advertising
Experience
H&R Block July 2013 - Present
H&R Block August 2012 - July 2013
The Integer Group July 2011 - December 2011
Protocol Global Solutions October 2008 - May 2011
CSC (formerly Covansys) April 2007 - October 2008
Earthlink July 2000 - March 2007
Sprint Nextel February 1999 - July 2000
Sprint Nextel February 1997 - February 1999
Boston Market January 1995 - January 1997
Sprint 1992 - 1995
Skills
Marketing Strategy, Segmentation, Customer Relationship..., New Business Development, Integrated Marketing..., Lead Generation, Client Engagement, Marketing..., Digital Strategy, Product Development, Project Planning, Product Launch, Alliance Development, Database Marketing, Key Account Management, Partnership Development, Integrated Marketing, Client Relationship..., Program Management, Marketing Automation, Email Marketing, Strategic Partnerships, CRM, B2B, Marketing, Strategy, Customer Engagement, Direct Marketing, Cross-functional Team..., Leadership, Business Intelligence, Analytics, Management, Multi-channel Marketing, Start-ups
Education
University of Kansas 1982 — 1984
Bachelor of Science
Emporia State University
H&R Block July 2013 - Present
H&R Block August 2012 - July 2013
The Integer Group July 2011 - December 2011
Protocol Global Solutions October 2008 - May 2011
CSC (formerly Covansys) April 2007 - October 2008
Earthlink July 2000 - March 2007
Sprint Nextel February 1999 - July 2000
Sprint Nextel February 1997 - February 1999
Boston Market January 1995 - January 1997
Sprint 1992 - 1995
Skills
Marketing Strategy, Segmentation, Customer Relationship..., New Business Development, Integrated Marketing..., Lead Generation, Client Engagement, Marketing..., Digital Strategy, Product Development, Project Planning, Product Launch, Alliance Development, Database Marketing, Key Account Management, Partnership Development, Integrated Marketing, Client Relationship..., Program Management, Marketing Automation, Email Marketing, Strategic Partnerships, CRM, B2B, Marketing, Strategy, Customer Engagement, Direct Marketing, Cross-functional Team..., Leadership, Business Intelligence, Analytics, Management, Multi-channel Marketing, Start-ups
Education
University of Kansas 1982 — 1984
Bachelor of Science
Emporia State University
Naomi Guise Naomi Guise's Protocol Global Solutions Experience January 2010 - August 2011
Job IT Customer Service Rep
Industry Information Technology and Services
Experience
Cox Enterprises October 2011 - Present
Protocol Global Solutions January 2010 - August 2011
Chuck E Cheese July 2010 - June 2011
Aurora University October 2010 - April 2011
PLS Financial Services August 2008 - October 2009
Aurora University September 2006 - May 2009
Skills
Training, Networking, Customer Service, Microsoft Office, Customer Satisfaction, Windows, Technical Support
Education
Aurora University 2005 — 2009
Bachelor of Arts, Information Technology
Aurora University 2005 — 2009
Southeast High School 1998 — 2002
Diploma
Cox Enterprises October 2011 - Present
Protocol Global Solutions January 2010 - August 2011
Chuck E Cheese July 2010 - June 2011
Aurora University October 2010 - April 2011
PLS Financial Services August 2008 - October 2009
Aurora University September 2006 - May 2009
Skills
Training, Networking, Customer Service, Microsoft Office, Customer Satisfaction, Windows, Technical Support
Education
Aurora University 2005 — 2009
Bachelor of Arts, Information Technology
Aurora University 2005 — 2009
Southeast High School 1998 — 2002
Diploma
Gregg Sullivan's Protocol Global Solutions Experience 2003 - 2008
Job VP, Account Development at BKM Marketing Associates, Inc.
Industry Marketing and Advertising
Experience
BKM Marketing Associates, Inc. 2015 - Present
Cenveo Publisher Services 2013 - 2015
SPi Global 2010 - 2013
Sutherland Global Services 2008 - 2010
Protocol Global Solutions 2003 - 2008
S&H greenpoints 2001 - 2003
Flagship Communications 1998 - 2001
Dickinson Direct 1993 - 1998
CPS Direct 1989 - 1993
Hub Mail Advertising 1987 - 1989
Education
Allegheny College 1983 — 1987
Bachelor of Arts, Communications Arts
BKM Marketing Associates, Inc. 2015 - Present
Cenveo Publisher Services 2013 - 2015
SPi Global 2010 - 2013
Sutherland Global Services 2008 - 2010
Protocol Global Solutions 2003 - 2008
S&H greenpoints 2001 - 2003
Flagship Communications 1998 - 2001
Dickinson Direct 1993 - 1998
CPS Direct 1989 - 1993
Hub Mail Advertising 1987 - 1989
Education
Allegheny College 1983 — 1987
Bachelor of Arts, Communications Arts
Demaire Worthington Demaire Worthington's Protocol Global Solutions Experience October 2012 - Present
Job Customer Service Representative at Protocol Global Solutions
Industry Telecommunications
Experience
Protocol Global Solutions October 2012 - Present
JMS Marketing Solutions, LLC August 2012 - September 2012
GSI Commerce November 2010 - March 2011
Harp Marketing June 2010 - October 2010
Vector Marketing May 2009 - September 2009
Winn Dixie Stores April 2008 - October 2008
McDonald's Corporation June 2008 - August 2008
Global Marketing Research Services March 2008 - April 2008
Skills
Customer Service, Sales, Microsoft Office, Typing, People Skills
Education
Brevard Community College 2011 — 2011
Business Administration and Management, General
Palm Bay High 2005 — 2009
High School/Secondary Diplomas and Certificates
Protocol Global Solutions October 2012 - Present
JMS Marketing Solutions, LLC August 2012 - September 2012
GSI Commerce November 2010 - March 2011
Harp Marketing June 2010 - October 2010
Vector Marketing May 2009 - September 2009
Winn Dixie Stores April 2008 - October 2008
McDonald's Corporation June 2008 - August 2008
Global Marketing Research Services March 2008 - April 2008
Skills
Customer Service, Sales, Microsoft Office, Typing, People Skills
Education
Brevard Community College 2011 — 2011
Business Administration and Management, General
Palm Bay High 2005 — 2009
High School/Secondary Diplomas and Certificates
Marielle Mimi Flowers Marielle Mimi Flowers's Protocol Global Solutions Experience June 2004 - July 2008
Job Vice President, Strategy & Client Relations at Anderson Direct & Digital
Industry Marketing and Advertising
Experience
Anderson Direct & Digital May 2014 - Present
Synergy Direct Response November 2012 - May 2014
Infinity Contact October 2011 - May 2012
SPi Global May 2010 - September 2011
Sutherland Global Services October 2008 - February 2010
Protocol Global Solutions June 2004 - July 2008
Bank of America (formerly Countrywide Financial) February 2000 - June 2004
Event Management & Promotions, Inc. May 1998 - February 2000
Cohr, Inc. August 1997 - May 1998
Gelson's Markets May 1996 - August 1997
Skills
Lead Generation, Brand Development, Campaign Development, Direct Mail, Campaigns, Direct Marketing, Strategic Partnerships, Marketing Strategy, Social Media, Social Media Marketing, New Business Development, Sales Management, Analytics, Database Marketing, Cross-functional Team..., SEO, Corporate Communications, Marketing Communications, Event Management, CRM, Strategy, Project Management, Market Planning, Product Lifecycle..., Sales, Public Relations, Email Marketing, Advertising, Marketing, PPC, Multi-channel Marketing, B2B Marketing, BPO
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2012 — 2013
Executive MBA
Loyola Marymount University 1991 — 1995
BA, Marketing
Seattle Preparatory 1988 — 1991
Gonzaga Preparatory 1987 — 1988
St. Mary's Grade School
Anderson Direct & Digital May 2014 - Present
Synergy Direct Response November 2012 - May 2014
Infinity Contact October 2011 - May 2012
SPi Global May 2010 - September 2011
Sutherland Global Services October 2008 - February 2010
Protocol Global Solutions June 2004 - July 2008
Bank of America (formerly Countrywide Financial) February 2000 - June 2004
Event Management & Promotions, Inc. May 1998 - February 2000
Cohr, Inc. August 1997 - May 1998
Gelson's Markets May 1996 - August 1997
Skills
Lead Generation, Brand Development, Campaign Development, Direct Mail, Campaigns, Direct Marketing, Strategic Partnerships, Marketing Strategy, Social Media, Social Media Marketing, New Business Development, Sales Management, Analytics, Database Marketing, Cross-functional Team..., SEO, Corporate Communications, Marketing Communications, Event Management, CRM, Strategy, Project Management, Market Planning, Product Lifecycle..., Sales, Public Relations, Email Marketing, Advertising, Marketing, PPC, Multi-channel Marketing, B2B Marketing, BPO
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2012 — 2013
Executive MBA
Loyola Marymount University 1991 — 1995
BA, Marketing
Seattle Preparatory 1988 — 1991
Gonzaga Preparatory 1987 — 1988
St. Mary's Grade School
Ryne Hanz Ryne Hanz's Protocol Global Solutions Experience May 2014 - October 2014
Job Guest Teacher, Valley View District 365U.
Industry Primary/Secondary Education
Experience
Valley View School Distrct 365 August 2015 - Present
Mooseheart Child City & School October 2014 - Present
Protocol Global Solutions May 2014 - October 2014
Cold Stone Creamery February 2013 - October 2014
AMC Theaters May 2011 - February 2013
KFC/Taco Bell February 2010 - May 2011
Cold Stone Creamery May 2007 - December 2009
AMC Theaters February 2006 - December 2008
Skills
Customer Service, Facebook, Training, Hiring Practices, Microsoft Office, Social Media, Marketing, Event Planning, Microsoft Word, PowerPoint, Microsoft Excel, Social Networking, Complaint Management, Food Service Operations, Entertainment, Theatre, Acting, Film, Stage Management
Education
North Central College 2011 — 2013
Bachelor of Arts (BA), Psychology
Joliet Junior College 2006 — 2009
Associate of Arts (A.A.), Elementary Education and Teaching
Valley View School Distrct 365 August 2015 - Present
Mooseheart Child City & School October 2014 - Present
Protocol Global Solutions May 2014 - October 2014
Cold Stone Creamery February 2013 - October 2014
AMC Theaters May 2011 - February 2013
KFC/Taco Bell February 2010 - May 2011
Cold Stone Creamery May 2007 - December 2009
AMC Theaters February 2006 - December 2008
Skills
Customer Service, Facebook, Training, Hiring Practices, Microsoft Office, Social Media, Marketing, Event Planning, Microsoft Word, PowerPoint, Microsoft Excel, Social Networking, Complaint Management, Food Service Operations, Entertainment, Theatre, Acting, Film, Stage Management
Education
North Central College 2011 — 2013
Bachelor of Arts (BA), Psychology
Joliet Junior College 2006 — 2009
Associate of Arts (A.A.), Elementary Education and Teaching
Sherman Tyson's Protocol Global Solutions Experience December 2011 - Present
Job Sales
Industry Retail
Experience
Comcast Cable June 2014 - Present
Protocol Global Solutions December 2011 - Present
Wholesale April 2009 - November 2011
MetroPCS June 2007 - December 2008
Citifinancial June 2006 - June 2007
Primerica June 2002 - June 2006
Sprint Nextel February 2001 - March 2002
Skills
Inside Sales, Sales Management, Customer Service, Leadership, Solution Selling, Retail, Business Development, Management, Marketing, Negotiation, Sales, Training
Education
North Hampton Community College 1991 — 1993
AA, Early Childhood Education/Psychology
Eastern Mennonite University 1990 — 1991
Associates Degree, Computer Science
Manchester High School 1984 — 1989
Diploma, General Studies
Comcast Cable June 2014 - Present
Protocol Global Solutions December 2011 - Present
Wholesale April 2009 - November 2011
MetroPCS June 2007 - December 2008
Citifinancial June 2006 - June 2007
Primerica June 2002 - June 2006
Sprint Nextel February 2001 - March 2002
Skills
Inside Sales, Sales Management, Customer Service, Leadership, Solution Selling, Retail, Business Development, Management, Marketing, Negotiation, Sales, Training
Education
North Hampton Community College 1991 — 1993
AA, Early Childhood Education/Psychology
Eastern Mennonite University 1990 — 1991
Associates Degree, Computer Science
Manchester High School 1984 — 1989
Diploma, General Studies
steven wixted steven wixted's Protocol Global Solutions Experience August 2004 - September 2005
Job Technical Service Representative at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta September 2006 - Present
TeleTech September 2005 - September 2006
Protocol Global Solutions August 2004 - September 2005
Skills
Windows 7, Troubleshooting, XP, Customer Satisfaction, Customer Experience, Inbound Marketing, Avaya, Contact Centers, Technical Support, Call Centers, Customer Service, Telemarketing, Customer Retention, Call Center Development, Vendor Management, Performance Management, Workforce Management, Wireshark, Notepad++, HTML, Kronos Timekeeping, Oracle, Microsoft Office, Windows XP, Training, Information Technology, Software Documentation, Computer Hardware, Team Leadership
Education
American Public University System 2012 — 2016
Bachelor's degree, Information Technology
Brevard Community College 2010 — 2011
Associate of Arts (AA), General Studies
Percepta September 2006 - Present
TeleTech September 2005 - September 2006
Protocol Global Solutions August 2004 - September 2005
Skills
Windows 7, Troubleshooting, XP, Customer Satisfaction, Customer Experience, Inbound Marketing, Avaya, Contact Centers, Technical Support, Call Centers, Customer Service, Telemarketing, Customer Retention, Call Center Development, Vendor Management, Performance Management, Workforce Management, Wireshark, Notepad++, HTML, Kronos Timekeeping, Oracle, Microsoft Office, Windows XP, Training, Information Technology, Software Documentation, Computer Hardware, Team Leadership
Education
American Public University System 2012 — 2016
Bachelor's degree, Information Technology
Brevard Community College 2010 — 2011
Associate of Arts (AA), General Studies
Michael St.Onge Michael St.Onge's Protocol Global Solutions Experience 2006 - 2012
Job Client Services at Toxikon
Industry Retail
Experience
Crabtree & Evelyn 2012 - 2015
Protocol Global Solutions 2006 - 2012
Protocol Global Solutions 2001 - 2006
Education
Fitchburg State University 1988 — 1992
Geography/Geophysics, Geography, 3.12
Mount Wachusett Community College 1987 — 1988
General Studies
Crabtree & Evelyn 2012 - 2015
Protocol Global Solutions 2006 - 2012
Protocol Global Solutions 2001 - 2006
Education
Fitchburg State University 1988 — 1992
Geography/Geophysics, Geography, 3.12
Mount Wachusett Community College 1987 — 1988
General Studies
Rachel Macha's Protocol Global Solutions Experience 2010 - 2012
Job Senior Executive Client Engagement
Industry Information Technology and Services
Experience
ClickFox February 2015 - Present
Evolv, Inc. October 2012 - November 2014
Protocol Global Solutions 2010 - 2012
ICT Group 2008 - 2010
Regulatory DataCorp. 2007 - 2008
VisionQuest Inc. 2006 - 2007
Convergys 2005 - 2006
PRC, LLC 1996 - 2005
SafeCard Services, Inc. 1994 - 1996
AT&T 1984 - 1994
Skills
Key Account Management, Sales Management, Marketing Strategy, Product Marketing, Sales Process, Corporate Communications, Corporate Identity, Business Planning, Problem Solving, Market Analysis, Strategic Partnerships, Strategic Planning, CRM, Strategy, SaaS, Business Development, New Business Development, Executive Management, Leadership, Mergers & Acquisitions, Integrated Marketing, Outsourcing, Call Centers, B2B, Management, Business Strategy, Account Management, Product Management, Sales, Marketing, Program Management, Change Management
Education
Northwestern University - Kellogg School of Management
MM
Wilmington College
BS
ClickFox February 2015 - Present
Evolv, Inc. October 2012 - November 2014
Protocol Global Solutions 2010 - 2012
ICT Group 2008 - 2010
Regulatory DataCorp. 2007 - 2008
VisionQuest Inc. 2006 - 2007
Convergys 2005 - 2006
PRC, LLC 1996 - 2005
SafeCard Services, Inc. 1994 - 1996
AT&T 1984 - 1994
Skills
Key Account Management, Sales Management, Marketing Strategy, Product Marketing, Sales Process, Corporate Communications, Corporate Identity, Business Planning, Problem Solving, Market Analysis, Strategic Partnerships, Strategic Planning, CRM, Strategy, SaaS, Business Development, New Business Development, Executive Management, Leadership, Mergers & Acquisitions, Integrated Marketing, Outsourcing, Call Centers, B2B, Management, Business Strategy, Account Management, Product Management, Sales, Marketing, Program Management, Change Management
Education
Northwestern University - Kellogg School of Management
MM
Wilmington College
BS
Donna Farina's Protocol Global Solutions Experience November 2009 - June 2011
Job Financial & Operational database modeling and reporting
Industry Outsourcing/Offshoring
Experience
Protocol Global Solutions November 2009 - June 2011
Protocol Services February 2002 - November 2009
Arthur Andersen 1997 - 2002
Atlantic City Electric 1987 - 1997
Skills
Strategic Planning, Telecommunications, Business Process..., Utilities
Education
Drexel University
MS, Taxation
Protocol Global Solutions November 2009 - June 2011
Protocol Services February 2002 - November 2009
Arthur Andersen 1997 - 2002
Atlantic City Electric 1987 - 1997
Skills
Strategic Planning, Telecommunications, Business Process..., Utilities
Education
Drexel University
MS, Taxation
Robert Mason's Protocol Global Solutions Experience 2005 - 2010
Job President & CEO at Intelligencer
Industry Printing
Experience
Intelligencer Printing May 2012 - Present
Tidewater Direct March 2010 - May 2012
Protocol Global Solutions 2005 - 2010
Harte-Hanks 1991 - 2005
Skills
Strategic Planning, Multi-channel Marketing, Direct Marketing, Customer Relations, Marketing Strategy, Print Production, New Business Development, Database Marketing, Integrated Marketing, Email Marketing, Marketing Communications, Production, Customer Service, Mergers, P&L Management, Data Processing, Call Center, Direct Mail, Sales Management, Strategic Leadership, Account Management, Offset Printing, B2B, Demand Generation, Budgets, Strategy, Variable Data Printing, Process Improvement, Call Centers, Marketing, Print On Demand, Leadership, Mergers & Acquisitions, B2B Marketing, Management, CRM, Strategic Partnerships, Print Management, Program Management, Digital Printing, Sales, Lead Generation
Education
Loyola University Maryland 1990 — 1991
M.B.A., Marketing
Elizabethtown College 1986 — 1990
B.S., Business Marketing
Intelligencer Printing May 2012 - Present
Tidewater Direct March 2010 - May 2012
Protocol Global Solutions 2005 - 2010
Harte-Hanks 1991 - 2005
Skills
Strategic Planning, Multi-channel Marketing, Direct Marketing, Customer Relations, Marketing Strategy, Print Production, New Business Development, Database Marketing, Integrated Marketing, Email Marketing, Marketing Communications, Production, Customer Service, Mergers, P&L Management, Data Processing, Call Center, Direct Mail, Sales Management, Strategic Leadership, Account Management, Offset Printing, B2B, Demand Generation, Budgets, Strategy, Variable Data Printing, Process Improvement, Call Centers, Marketing, Print On Demand, Leadership, Mergers & Acquisitions, B2B Marketing, Management, CRM, Strategic Partnerships, Print Management, Program Management, Digital Printing, Sales, Lead Generation
Education
Loyola University Maryland 1990 — 1991
M.B.A., Marketing
Elizabethtown College 1986 — 1990
B.S., Business Marketing
Russ Uhlmann, Jr.'s Protocol Global Solutions Experience 1998 - 2003
Job Experienced Sales Leader & Business Development Executive
Industry Information Technology and Services
Experience
CodeBaby January 2013 - Present
Xerox Services (formerly ACS) January 2011 - December 2012
Xerox Services (formerly ACS) January 2008 - December 2010
TeleTech 2005 - 2007
PointClear 2003 - 2005
Protocol Global Solutions 1998 - 2003
Indigo/HP 1995 - 1998
Gerber Scientific Products 1985 - 1995
Education
Auburn University
BS Finance
CodeBaby January 2013 - Present
Xerox Services (formerly ACS) January 2011 - December 2012
Xerox Services (formerly ACS) January 2008 - December 2010
TeleTech 2005 - 2007
PointClear 2003 - 2005
Protocol Global Solutions 1998 - 2003
Indigo/HP 1995 - 1998
Gerber Scientific Products 1985 - 1995
Education
Auburn University
BS Finance
Paul Race's Protocol Global Solutions Experience January 2009 - September 2010
Job VP Call Center Operations
Industry Consumer Services
Experience
3PL Teleservices April 2011 - Present
Protocol Global Solutions January 2009 - September 2010
Protocol July 1992 - April 2009
Skills
Call Center, E-commerce, BPO, Inbound Marketing, Workforce Management, Customer Experience, Workflow, Process Improvement, Account Management, Contact Centers, Outsourcing, Operations Management, Telemarketing, Customer Service, Strategic Planning, Team Building, Start-ups, CRM, Call Centers, Customer Satisfaction, Vendor Management, Lead Generation, Leadership, P&L Management, Cross-functional Team..., Customer Retention
Education
University of Connecticut
3PL Teleservices April 2011 - Present
Protocol Global Solutions January 2009 - September 2010
Protocol July 1992 - April 2009
Skills
Call Center, E-commerce, BPO, Inbound Marketing, Workforce Management, Customer Experience, Workflow, Process Improvement, Account Management, Contact Centers, Outsourcing, Operations Management, Telemarketing, Customer Service, Strategic Planning, Team Building, Start-ups, CRM, Call Centers, Customer Satisfaction, Vendor Management, Lead Generation, Leadership, P&L Management, Cross-functional Team..., Customer Retention
Education
University of Connecticut
Paul Lauss's Protocol Global Solutions Experience November 2008 - October 2011
Job Apache Web Administrator at Fermilab
Industry Computer & Network Security
Experience
Fermilab July 2012 - Present
SubscriberMail October 2011 - July 2012
Protocol Global Solutions November 2008 - October 2011
Tek Systems (State Farm) December 2007 - November 2008
University of Chicago February 2003 - December 2007
The IT Department February 2002 - February 2003
Sprint ESolutions (Enterprise Network Services, Paranet) February 2000 - February 2001
ACRUX Intergrated Solutions February 1997 - February 2000
WTAZ 1992 - 1995
Skills
Linux, Debian Linux, Ubuntu Linux, Red Hat Linux, Proftpd, F5 BigIP, VMware, Project Planning, Postfix, Apache, Unix Shell Scripting, Perl, Tomcat, Openfire, Active Directory..., Active Directory, Debian, Ubuntu, Shell Scripting, Firewalls
Education
Rock Valley College 1999 — 2000
None, Computer
Pekin Community High School 1983 — 1987
Fermilab July 2012 - Present
SubscriberMail October 2011 - July 2012
Protocol Global Solutions November 2008 - October 2011
Tek Systems (State Farm) December 2007 - November 2008
University of Chicago February 2003 - December 2007
The IT Department February 2002 - February 2003
Sprint ESolutions (Enterprise Network Services, Paranet) February 2000 - February 2001
ACRUX Intergrated Solutions February 1997 - February 2000
WTAZ 1992 - 1995
Skills
Linux, Debian Linux, Ubuntu Linux, Red Hat Linux, Proftpd, F5 BigIP, VMware, Project Planning, Postfix, Apache, Unix Shell Scripting, Perl, Tomcat, Openfire, Active Directory..., Active Directory, Debian, Ubuntu, Shell Scripting, Firewalls
Education
Rock Valley College 1999 — 2000
None, Computer
Pekin Community High School 1983 — 1987
Nick Campanella's Protocol Global Solutions Experience April 2006 - July 2011
Job Treasury Manager at ArrMaz
Industry Chemicals
Experience
ArrMaz Custom Chemicals August 2011 - Present
Protocol Global Solutions April 2006 - July 2011
Citigroup June 2001 - April 2006
ABN AMRO Bank N.V. August 1996 - June 2001
Skills
Management, Accounting, Accounts Payable, Leadership, Treasury Management, Treasury, Cash Management
Education
Adelphi University 1992 — 1996
MBA, Finance
University at Albany, SUNY 1985 — 1989
BA, Economics
ArrMaz Custom Chemicals August 2011 - Present
Protocol Global Solutions April 2006 - July 2011
Citigroup June 2001 - April 2006
ABN AMRO Bank N.V. August 1996 - June 2001
Skills
Management, Accounting, Accounts Payable, Leadership, Treasury Management, Treasury, Cash Management
Education
Adelphi University 1992 — 1996
MBA, Finance
University at Albany, SUNY 1985 — 1989
BA, Economics
Andrew Repetti, PMP's Protocol Global Solutions Experience March 2008 - July 2011
Job Director of Program Management at Cavulus
Industry Computer Software
Experience
Cavulus August 2013 - Present
Cavulus July 2012 - August 2013
Expert Global Solutions March 2011 - July 2012
Protocol Global Solutions March 2008 - July 2011
Lakewood Ranch January 2006 - January 2008
Skills
Call Center, Outsourcing, Vendor Management, CRM, BPO, Customer Experience, Project Management, Integrated Marketing, Process Improvement, Lead Generation, Strategic Planning, Inbound Marketing, Telecommunications, Customer Service, Account Management, SharePoint, Marketing Strategy, Visio, Team Leadership, Analytics, Call Centers
Education
University of South Florida 2002 — 2006
Bachelors, Journalism
Cavulus August 2013 - Present
Cavulus July 2012 - August 2013
Expert Global Solutions March 2011 - July 2012
Protocol Global Solutions March 2008 - July 2011
Lakewood Ranch January 2006 - January 2008
Skills
Call Center, Outsourcing, Vendor Management, CRM, BPO, Customer Experience, Project Management, Integrated Marketing, Process Improvement, Lead Generation, Strategic Planning, Inbound Marketing, Telecommunications, Customer Service, Account Management, SharePoint, Marketing Strategy, Visio, Team Leadership, Analytics, Call Centers
Education
University of South Florida 2002 — 2006
Bachelors, Journalism
Don Norsworthy's Protocol Global Solutions Experience June 2006 - May 2011
Job CFO at ACCENT Marketing
Industry Marketing and Advertising
Experience
ACCENT Marketing April 2014 - June 2015
NARS September 2011 - June 2013
Protocol Global Solutions June 2006 - May 2011
PCA International 1999 - 2005
Skills
Financial Analysis, Operations Management, Strategic Planning, Outsourcing, Leadership, BPO, Management, Process Improvement, Forecasting, Business Development, Team Building, Budgets, Vendor Management, IT Management, Strategic Partnerships, New Business Development, CRM
Education
Stanford University 2003 — 2003
Executive Financial Management Program
Georgia State University 1989 — 1991
MBA
University of Georgia 1979 — 1981
BA, Economics
ACCENT Marketing April 2014 - June 2015
NARS September 2011 - June 2013
Protocol Global Solutions June 2006 - May 2011
PCA International 1999 - 2005
Skills
Financial Analysis, Operations Management, Strategic Planning, Outsourcing, Leadership, BPO, Management, Process Improvement, Forecasting, Business Development, Team Building, Budgets, Vendor Management, IT Management, Strategic Partnerships, New Business Development, CRM
Education
Stanford University 2003 — 2003
Executive Financial Management Program
Georgia State University 1989 — 1991
MBA
University of Georgia 1979 — 1981
BA, Economics
Karen Finch, PMP and CSM's Protocol Global Solutions Experience 2005 - 2006
Job Director, Finance Strategy & Business Operations at PwC
Industry Information Technology and Services
Experience
PwC January 2015 - Present
PwC November 2012 - December 2014
PwC September 2010 - October 2012
PricewaterhouseCoopers June 2009 - September 2010
PricewaterhouseCoopers December 2006 - May 2009
Protocol Global Solutions 2005 - 2006
BusinessEdge Solutions 2001 - 2005
Sprint Nextel September 1985 - December 1999
Skills
Software Development, Business Process..., Process Improvement, Requirements Analysis, Business Transformation, Quality Assurance, Change Management, SDLC, Risk Management, Project Management, Project Portfolio..., Outsourcing, CRM, Financial Modeling, Billing Systems, Telecommunications, Integration, Business Intelligence, Business Process, Business Analysis, Management
Education
University of Kansas - Graduate School of Business 1998 — 1999
Hours towards MBA, MBA
Cleveland State University 1981 — 1985
Bachelor of Science (B.S.), Accounting
PwC January 2015 - Present
PwC November 2012 - December 2014
PwC September 2010 - October 2012
PricewaterhouseCoopers June 2009 - September 2010
PricewaterhouseCoopers December 2006 - May 2009
Protocol Global Solutions 2005 - 2006
BusinessEdge Solutions 2001 - 2005
Sprint Nextel September 1985 - December 1999
Skills
Software Development, Business Process..., Process Improvement, Requirements Analysis, Business Transformation, Quality Assurance, Change Management, SDLC, Risk Management, Project Management, Project Portfolio..., Outsourcing, CRM, Financial Modeling, Billing Systems, Telecommunications, Integration, Business Intelligence, Business Process, Business Analysis, Management
Education
University of Kansas - Graduate School of Business 1998 — 1999
Hours towards MBA, MBA
Cleveland State University 1981 — 1985
Bachelor of Science (B.S.), Accounting
Jaime Lim's Protocol Global Solutions Experience June 2006 - August 2007
Job Microsoft Solutions Specialist I at PCM
Industry Information Technology and Services
Experience
PCM November 2014 - Present
PCM January 2013 - November 2014
Weblocal / Transcontinental August 2012 - October 2012
Protocol Canada January 2009 - August 2012
Ipsos Reid December 2007 - December 2008
Carleton University December 2007 - December 2007
Protocol Global Solutions June 2006 - August 2007
Human Resources and Skills Development Canada (Disability Policy Unit) January 2004 - April 2004
Carleton Disability Awareness Centre September 2003 - April 2004
Research Assistant to Professor Antonia Maioni (Director of the McGill Inst, for the Study of Canada September 2001 - April 2002
Skills
Customer Service, Customer Satisfaction, Customer Experience, Microsoft Office, Team Leadership, Account Management, Troubleshooting, Microsoft Excel, Customer Retention, Team Management, Leadership
Education
Concordia University 2006 — 2007
Special Student, Economics
Carleton University 2002 — 2005
Master of Arts- Courses, Public Policy and Administration
McGill University 2000 — 2001
Special Student, Political Science, Social Work
McGill University 1996 — 2000
Bachelor of Arts (B.A.), Political Science and Social Studies of Medicine
PCM November 2014 - Present
PCM January 2013 - November 2014
Weblocal / Transcontinental August 2012 - October 2012
Protocol Canada January 2009 - August 2012
Ipsos Reid December 2007 - December 2008
Carleton University December 2007 - December 2007
Protocol Global Solutions June 2006 - August 2007
Human Resources and Skills Development Canada (Disability Policy Unit) January 2004 - April 2004
Carleton Disability Awareness Centre September 2003 - April 2004
Research Assistant to Professor Antonia Maioni (Director of the McGill Inst, for the Study of Canada September 2001 - April 2002
Skills
Customer Service, Customer Satisfaction, Customer Experience, Microsoft Office, Team Leadership, Account Management, Troubleshooting, Microsoft Excel, Customer Retention, Team Management, Leadership
Education
Concordia University 2006 — 2007
Special Student, Economics
Carleton University 2002 — 2005
Master of Arts- Courses, Public Policy and Administration
McGill University 2000 — 2001
Special Student, Political Science, Social Work
McGill University 1996 — 2000
Bachelor of Arts (B.A.), Political Science and Social Studies of Medicine
Max Jean's Protocol Global Solutions Experience April 2008 - July 2010
Job Inforgraphic at NTSS Haiti
Industry Computer Hardware
Experience
G4S November 2009 - July 2012
LIMEROUTE SUSTAINABLE LOGISTICS September 2010 - November 2011
Protocol Global Solutions April 2008 - July 2010
kairi fm June 2004 - October 2005
NTSS Haiti July 2002 - April 2004
Skills
Microsoft Office, Customer Service, Sales Management, Account Management, Product Management, Solution Selling, Computer Hardware, New Business Development, Storage, Windows, Cloud Computing, Project Management, Team Leadership, Troubleshooting, Security, Call Centers
Education
Mohawk College 2013 — 2014
essex county college 2007 — 2009
G4S November 2009 - July 2012
LIMEROUTE SUSTAINABLE LOGISTICS September 2010 - November 2011
Protocol Global Solutions April 2008 - July 2010
kairi fm June 2004 - October 2005
NTSS Haiti July 2002 - April 2004
Skills
Microsoft Office, Customer Service, Sales Management, Account Management, Product Management, Solution Selling, Computer Hardware, New Business Development, Storage, Windows, Cloud Computing, Project Management, Team Leadership, Troubleshooting, Security, Call Centers
Education
Mohawk College 2013 — 2014
essex county college 2007 — 2009
Dan Kwiatkowski's Protocol Global Solutions Experience December 2008 - September 2011
Job Client Solutions Manager, APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services September 2011 - Present
Protocol Global Solutions December 2008 - September 2011
Protocol Global Solutions November 2004 - December 2008
Skills
Active Directory, Call Center, Troubleshooting, Network Administration, Microsoft Operating..., Norton Ghost, Symantec Endpoint..., Avaya, Windows Server, VMware, Cisco Technologies, SSIS, SharePoint, SSRS, Windows, Crystal Reports, IT Management, Visio, Vendor Management, Security, Call Centers, Technical Support, Microsoft Technologies, Disaster Recovery, Networking
Education
Eckerd College
MIS
APAC Customer Services September 2011 - Present
Protocol Global Solutions December 2008 - September 2011
Protocol Global Solutions November 2004 - December 2008
Skills
Active Directory, Call Center, Troubleshooting, Network Administration, Microsoft Operating..., Norton Ghost, Symantec Endpoint..., Avaya, Windows Server, VMware, Cisco Technologies, SSIS, SharePoint, SSRS, Windows, Crystal Reports, IT Management, Visio, Vendor Management, Security, Call Centers, Technical Support, Microsoft Technologies, Disaster Recovery, Networking
Education
Eckerd College
MIS
Uma Raghavan's Protocol Global Solutions Experience ConsultantCSR SystemOctober 2005 - August 2006
Job Tem Leader at Protocol Global Solutions
Industry Computer Software
Experience
Protocol Global Solutions ConsultantCSR SystemOctober 2005 - August 2006
Sriven Multitech , Hyderabad November 2001 - October 2004
Ram Informatics, Hyderabad June 2000 - September 2001
Software Solutions Integrated September 1997 - June 2000
Education
Bharathidasan University 1996 — 1998
M.S(Information System & Application), Computer Science
Mohanlal Sukhadia University 1995 — 1996
D.C.A, Computer Science
Mohanlal Sukhadia University 1991 — 1993
B.com(Hons)
Protocol Global Solutions ConsultantCSR SystemOctober 2005 - August 2006
Sriven Multitech , Hyderabad November 2001 - October 2004
Ram Informatics, Hyderabad June 2000 - September 2001
Software Solutions Integrated September 1997 - June 2000
Education
Bharathidasan University 1996 — 1998
M.S(Information System & Application), Computer Science
Mohanlal Sukhadia University 1995 — 1996
D.C.A, Computer Science
Mohanlal Sukhadia University 1991 — 1993
B.com(Hons)
Dustin Sawejka's Protocol Global Solutions Experience February 2010 - February 2011
Job IT Engineer II at Global FIS
Industry Telecommunications
Experience
Global FIS February 2011 - Present
Protocol Global Solutions February 2010 - February 2011
InterConnect Communications October 2008 - February 2010
Skills
Telecommunications, VoIP, Avaya, SIP, IP, Telephony, Wireless, Unified Communications, IVR, SDH, Call Center, ACD
Education
Montana State University-Northern 2003 — 2004
Mid-State Technical College 2001 — 2003
Global FIS February 2011 - Present
Protocol Global Solutions February 2010 - February 2011
InterConnect Communications October 2008 - February 2010
Skills
Telecommunications, VoIP, Avaya, SIP, IP, Telephony, Wireless, Unified Communications, IVR, SDH, Call Center, ACD
Education
Montana State University-Northern 2003 — 2004
Mid-State Technical College 2001 — 2003
Lisa Bohni's Protocol Global Solutions Experience 2012 - 2012
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Protocol Global Solutions 2012 - 2012
TSC January 2011 - December 2011
Department of Commerce January 2010 - July 2010
Teletech December 2005 - June 2007
Skills
JavaScript, Windows, Troubleshooting, Web Services, System Administration, Web Design, SDLC, Microsoft Office, Access, Team Leadership, Project Management, SEO, Website Development, E-commerce, Microsoft Excel, SQL, Software Development, Call Centers, Time Management, Security
Education
El Camino College 1987 — 1989
Associate of Science (AS), Computer and Information Sciences, General
UC Irvine 1981 — 1985
Computer Information Systems
Protocol Global Solutions 2012 - 2012
TSC January 2011 - December 2011
Department of Commerce January 2010 - July 2010
Teletech December 2005 - June 2007
Skills
JavaScript, Windows, Troubleshooting, Web Services, System Administration, Web Design, SDLC, Microsoft Office, Access, Team Leadership, Project Management, SEO, Website Development, E-commerce, Microsoft Excel, SQL, Software Development, Call Centers, Time Management, Security
Education
El Camino College 1987 — 1989
Associate of Science (AS), Computer and Information Sciences, General
UC Irvine 1981 — 1985
Computer Information Systems
Morgan Kochanowski's Protocol Global Solutions Experience 2010 - 2011
Job Member of Technical Staff I End User Support
Industry Computer Networking
Experience
Verizon Wireless February 2013 - Present
Verizon Wireless February 2011 - February 2013
Protocol Global Solutions 2010 - 2011
Callaway Gardens 2009 - 2011
Skills
Project Management, SQL, Microsoft Office, Business Analysis, Java, Microsoft SQL Server, HTML, Customer Service, JavaScript, Program Management, Change Management, Requirements Analysis, Software Development, Strategic Planning, Team Leadership, CCNA, HP Desktop, Help Desk Support, Ticketing Systems, Multi Tasking, Telecommunications, Wireless, Windows 7
Education
Strayer University-Florida
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications
West Georgia Technical College
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Verizon Wireless February 2013 - Present
Verizon Wireless February 2011 - February 2013
Protocol Global Solutions 2010 - 2011
Callaway Gardens 2009 - 2011
Skills
Project Management, SQL, Microsoft Office, Business Analysis, Java, Microsoft SQL Server, HTML, Customer Service, JavaScript, Program Management, Change Management, Requirements Analysis, Software Development, Strategic Planning, Team Leadership, CCNA, HP Desktop, Help Desk Support, Ticketing Systems, Multi Tasking, Telecommunications, Wireless, Windows 7
Education
Strayer University-Florida
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications
West Georgia Technical College
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Greg Hauck's Protocol Global Solutions Experience February 2000 - February 2012
Job General Manager at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
Xerox November 2014 - Present
APAC Customer Services December 2012 - October 2013
APAC Customer Services March 2012 - November 2012
Protocol Global Solutions February 2000 - February 2012
Skills
Leadership, Customer Experience, Call Centers, Outsourcing, Process Improvement, Call Center, CRM, Vendor Management, BPO, Account Management, Inbound Marketing, Quality Assurance, Telecommunications, Operations Management, Workforce Management, Contact Centers, Call Center Development, Telemarketing, Avaya, Team Leadership, Business Process..., Performance Management, Team Management, P, Analytics, Coaching, B2B, Change Management, Project Management, Talent Acquisition, Management, Customer Satisfaction, Customer Retention, IVR, Customer Service, Cross-functional Team..., Team Building, Lead Generation, Training, Customer Acquisition, P&L Management
Education
Eastern Florida State College
Xerox November 2014 - Present
APAC Customer Services December 2012 - October 2013
APAC Customer Services March 2012 - November 2012
Protocol Global Solutions February 2000 - February 2012
Skills
Leadership, Customer Experience, Call Centers, Outsourcing, Process Improvement, Call Center, CRM, Vendor Management, BPO, Account Management, Inbound Marketing, Quality Assurance, Telecommunications, Operations Management, Workforce Management, Contact Centers, Call Center Development, Telemarketing, Avaya, Team Leadership, Business Process..., Performance Management, Team Management, P, Analytics, Coaching, B2B, Change Management, Project Management, Talent Acquisition, Management, Customer Satisfaction, Customer Retention, IVR, Customer Service, Cross-functional Team..., Team Building, Lead Generation, Training, Customer Acquisition, P&L Management
Education
Eastern Florida State College
Denise Hubbard's Protocol Global Solutions Experience June 1994 - Present
Job Senior Voice Routing Engineer at Protocol Global Solutions
Industry Outsourcing/Offshoring
Experience
Protocol Global Solutions June 1994 - Present
Execucall, Inc. January 1990 - September 1993
Education
University of Cincinnati 1984 — 1990
Bachelor, Special Education
Protocol Global Solutions June 1994 - Present
Execucall, Inc. January 1990 - September 1993
Education
University of Cincinnati 1984 — 1990
Bachelor, Special Education
Phil Luquette's Protocol Global Solutions Experience November 1998 - October 2011
Job Employee Services Director at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions October 2011 - Present
Protocol Global Solutions November 1998 - October 2011
Visitors Services Inc. October 1996 - November 1998
Loral Data Systems January 1990 - October 1996
Skills
Change Management, Employee Benefits, Employee Relations, Budgets, Process Improvement, Recruiting, Performance Management, Payroll, Business Strategy, Management Consulting, Talent Management, Human Resources, Onboarding, Benefits Administration, PeopleSoft, Talent Acquisition, Personnel Management, Management, Project Management, Vendor Management, HRIS, Program Management, Contract Negotiation, Succession Planning, Call Centers, Customer Service, Team Leadership, Employee Engagement, HR Policies, Outsourcing, Team Building, Strategic Partnerships, Negotiation, Training, Risk Management, Deferred Compensation, Organizational..., Workers Compensation, Coaching, Compensation & Benefit, SharePoint, Inbound Marketing, Job Descriptions, Workforce Planning, Leadership, Call Center, Strategic Planning, Event Management, Telecommunications, Applicant Tracking...
Education
State College of Florida-Manatee-Sarasota 1972 — 1975
Associate, Electronics
Expert Global Solutions October 2011 - Present
Protocol Global Solutions November 1998 - October 2011
Visitors Services Inc. October 1996 - November 1998
Loral Data Systems January 1990 - October 1996
Skills
Change Management, Employee Benefits, Employee Relations, Budgets, Process Improvement, Recruiting, Performance Management, Payroll, Business Strategy, Management Consulting, Talent Management, Human Resources, Onboarding, Benefits Administration, PeopleSoft, Talent Acquisition, Personnel Management, Management, Project Management, Vendor Management, HRIS, Program Management, Contract Negotiation, Succession Planning, Call Centers, Customer Service, Team Leadership, Employee Engagement, HR Policies, Outsourcing, Team Building, Strategic Partnerships, Negotiation, Training, Risk Management, Deferred Compensation, Organizational..., Workers Compensation, Coaching, Compensation & Benefit, SharePoint, Inbound Marketing, Job Descriptions, Workforce Planning, Leadership, Call Center, Strategic Planning, Event Management, Telecommunications, Applicant Tracking...
Education
State College of Florida-Manatee-Sarasota 1972 — 1975
Associate, Electronics
Adam Donovan's Protocol Global Solutions Experience March 2012 - July 2012
Job General Writer at HubShout
Industry Writing and Editing
Experience
HubShout February 2014 - Present
Xerox October 2012 - April 2013
Protocol Global Solutions March 2012 - July 2012
Eden Media September 2011 - July 2012
Macy's October 2011 - January 2012
Sutherland Global Services October 2010 - June 2011
CROSSMARK 2010 - 2010
Skills
Writing, Creative Writing, Copy Editing, Proofreading, Magazines, English, Journalism, Blogging, Copywriting, Facebook, SEO, Social Media
Education
State University of New York College at Brockport 2012 — 2014
English (Creative Writing concentration)
Monroe Community College 2004 — 2009
A.A., Humanities & Social Sciences
HubShout February 2014 - Present
Xerox October 2012 - April 2013
Protocol Global Solutions March 2012 - July 2012
Eden Media September 2011 - July 2012
Macy's October 2011 - January 2012
Sutherland Global Services October 2010 - June 2011
CROSSMARK 2010 - 2010
Skills
Writing, Creative Writing, Copy Editing, Proofreading, Magazines, English, Journalism, Blogging, Copywriting, Facebook, SEO, Social Media
Education
State University of New York College at Brockport 2012 — 2014
English (Creative Writing concentration)
Monroe Community College 2004 — 2009
A.A., Humanities & Social Sciences
Allen Craft's Protocol Global Solutions Experience September 2010 - May 2012
Job Account Manager at Cavulus
Industry Computer Software
Experience
Cavulus May 2012 - Present
Protocol Global Solutions September 2010 - May 2012
PLANCO July 2004 - July 2009
Skills
B2B, Call Center, Project Management, Sales Management, Customer Service, BPO, Insurance, Mutual Funds, Fixed Annuities, Series 63, Contract Negotiation, Quality Assurance, Telecommunications, CRM, Medicare Advantage, Account Management..., Call Centers, Recruiting, Performance Management, Relationship Management, Outsourcing, Account Management, Customer Experience, Customer Satisfaction, Customer Retention, Lead Generation, Sales Operations, Salesforce.com, Direct Sales, Vendor Management, Selling, Business Development, Leadership, Management
Education
King's College 2000 — 2004
B.S., Business Administration
Cavulus May 2012 - Present
Protocol Global Solutions September 2010 - May 2012
PLANCO July 2004 - July 2009
Skills
B2B, Call Center, Project Management, Sales Management, Customer Service, BPO, Insurance, Mutual Funds, Fixed Annuities, Series 63, Contract Negotiation, Quality Assurance, Telecommunications, CRM, Medicare Advantage, Account Management..., Call Centers, Recruiting, Performance Management, Relationship Management, Outsourcing, Account Management, Customer Experience, Customer Satisfaction, Customer Retention, Lead Generation, Sales Operations, Salesforce.com, Direct Sales, Vendor Management, Selling, Business Development, Leadership, Management
Education
King's College 2000 — 2004
B.S., Business Administration
abderrahim Sabir's Protocol Global Solutions Experience November 2010 - June 2011
Job electrician and telecom technician
Industry Mechanical or Industrial Engineering
Experience
centrelec canada & BST(bell solutions tech) October 2013 - Present
SAJB INC November 2012 - April 2013
Protocol global solutions November 2010 - June 2011
Mega Brands September 2010 - October 2010
Rempart partition-La prairie August 2009 - August 2009
Loblaws- Brossard June 2009 - July 2009
ONEP November 2002 - April 2009
Envirotec August 2000 - October 2002
technichem January 1999 - November 2000
Skills
Power Electronics, Electro-mechanical, Power Plants, Power Distribution, Power Systems, Renewable Energy, Automation, Centrale électrique, Formation, Instrumentation, Gestion de projet, Génie électrique, Electrical..., Maintenance Management, Preventive Maintenance, Corrective Maintenance, Predictive Maintenance, Robotic Design, Variable Frequency..., Start-ups, Consulting, modeling and robotic..., Power Generation, Process Optimization, Training, National Electrical Code, Technical Analysis, Direct Sales, PLC Programming, Water Treatment, Wastewater Treatment, Pumps, Motors, Water Supply, Transformer, High Voltage, medium voltage, feasability study, representation and..., freelance and..., Electricians, Planification de projets, Planification..., Automate programmable, Microsoft Office, Ingénierie, Mise en service, Management, Engineering, Usine
Education
Université du Québec - Ecole de Technologie supérieure 2010 — 2012
Maitrise en génie électrique/Master's degree in électrical engineering, génie électrique, Décembre 2012
Faculté des Sciences et Techniques de Settat 1994 — 1998
Bachelor IEEA, Electrical Engineering
centrelec canada & BST(bell solutions tech) October 2013 - Present
SAJB INC November 2012 - April 2013
Protocol global solutions November 2010 - June 2011
Mega Brands September 2010 - October 2010
Rempart partition-La prairie August 2009 - August 2009
Loblaws- Brossard June 2009 - July 2009
ONEP November 2002 - April 2009
Envirotec August 2000 - October 2002
technichem January 1999 - November 2000
Skills
Power Electronics, Electro-mechanical, Power Plants, Power Distribution, Power Systems, Renewable Energy, Automation, Centrale électrique, Formation, Instrumentation, Gestion de projet, Génie électrique, Electrical..., Maintenance Management, Preventive Maintenance, Corrective Maintenance, Predictive Maintenance, Robotic Design, Variable Frequency..., Start-ups, Consulting, modeling and robotic..., Power Generation, Process Optimization, Training, National Electrical Code, Technical Analysis, Direct Sales, PLC Programming, Water Treatment, Wastewater Treatment, Pumps, Motors, Water Supply, Transformer, High Voltage, medium voltage, feasability study, representation and..., freelance and..., Electricians, Planification de projets, Planification..., Automate programmable, Microsoft Office, Ingénierie, Mise en service, Management, Engineering, Usine
Education
Université du Québec - Ecole de Technologie supérieure 2010 — 2012
Maitrise en génie électrique/Master's degree in électrical engineering, génie électrique, Décembre 2012
Faculté des Sciences et Techniques de Settat 1994 — 1998
Bachelor IEEA, Electrical Engineering
Sonia Jacot's Protocol Global Solutions Experience November 2010 - Present
Job customer sales rep at Protocol Global Solutions
Industry Outsourcing/Offshoring
Experience
Global Solutions January 2011 - Present
Protocol Global Solutions November 2010 - Present
Kaz and Publishing Services accounts November 2010 - August 2012
Dunkin Donuts September 2007 - September 2009
Skills
Call Centers, Customer Experience, Customer Satisfaction, Telemarketing, BPO, Customer Retention, Customer Service, Account Management, Sales, Team Management, Workforce Management, Team Leadership, Management, Recruiting, Telecommunications, Call Center, New Business Development
Education
Tennessee Temple University 2004 — 2007
BS, Psychology; Christian Counseling
Word of Life Bible Institute 2002 — 2004
Diploma High School 2002, Cosmetology, Barber/Styling, and Nail Instructor
Worcester Vocational High School 1998 — 2002
High school diploma, Cosmetology, Barber/Styling, and Nail Instructor
Global Solutions January 2011 - Present
Protocol Global Solutions November 2010 - Present
Kaz and Publishing Services accounts November 2010 - August 2012
Dunkin Donuts September 2007 - September 2009
Skills
Call Centers, Customer Experience, Customer Satisfaction, Telemarketing, BPO, Customer Retention, Customer Service, Account Management, Sales, Team Management, Workforce Management, Team Leadership, Management, Recruiting, Telecommunications, Call Center, New Business Development
Education
Tennessee Temple University 2004 — 2007
BS, Psychology; Christian Counseling
Word of Life Bible Institute 2002 — 2004
Diploma High School 2002, Cosmetology, Barber/Styling, and Nail Instructor
Worcester Vocational High School 1998 — 2002
High school diploma, Cosmetology, Barber/Styling, and Nail Instructor
Jackson Le's Protocol Global Solutions Experience September 2004 - February 2005
Job Realtor, Royal LePage New Concept
Industry Real Estate
Experience
Protocol Global Solutions September 2004 - February 2005
Skills
Sales, Marketing Strategy, Customer Service, Leadership, Marketing, Teamwork
Education
George Brown College 2010 — 2011
Certificate, International Business Management
George Brown College 2008 — 2011
Ontario College Advanced Diploma, Business Administration and Management
Protocol Global Solutions September 2004 - February 2005
Skills
Sales, Marketing Strategy, Customer Service, Leadership, Marketing, Teamwork
Education
George Brown College 2010 — 2011
Certificate, International Business Management
George Brown College 2008 — 2011
Ontario College Advanced Diploma, Business Administration and Management
Bertrand Carriere's Protocol Global Solutions Experience April 2010 - June 2010
Job Agent de gestion du personnel Dotation
Industry Government Administration
Experience
csss de l'ouest de l'île January 2013 - Present
Bell May 2011 - August 2011
Bell July 2010 - August 2010
Protocol Global Solutions April 2010 - June 2010
Skills
Microsoft Office
Education
Université de Montréal 2010 — 2013
Bachelor's degree, Labor and Industrial Relations
Université de Nantes 2008 — 2010
Diplôme universitaire technologique, gestion des entreprises et administration
Lycée international de Ferney-Voltaire 2005 — 2007
Baccalauréat, Scientifique
csss de l'ouest de l'île January 2013 - Present
Bell May 2011 - August 2011
Bell July 2010 - August 2010
Protocol Global Solutions April 2010 - June 2010
Skills
Microsoft Office
Education
Université de Montréal 2010 — 2013
Bachelor's degree, Labor and Industrial Relations
Université de Nantes 2008 — 2010
Diplôme universitaire technologique, gestion des entreprises et administration
Lycée international de Ferney-Voltaire 2005 — 2007
Baccalauréat, Scientifique
Dana Stabilito's Protocol Global Solutions Experience 2007 - 2011
Job Outsourcing/Offshoring Professional
Industry Telecommunications
Experience
LiveOps February 2013 - Present
Percepta May 2011 - July 2011
NCO Group 2011 - 2011
TSC 2011 - 2011
Protocol Global Solutions 2007 - 2011
Skills
Customer Satisfaction, Training, Customer Service, Call Centers, Quality Assurance, Call Center Development, Sales, Customer Experience, Call Center, Workforce Management, Leadership, Process Improvement, Team Building, Customer Retention, Team Leadership, CRM, Management, Operations Management, Recruiting, Insurance, Account Management, Employee Training, Resume Writing, Contact Center..., Coaching, College Recruiting, BPO, Outsourcing, Performance Management, Telecommunications, Interviews, Employee Relations, Data Entry, Onboarding, Sourcing, Call Quality, Call Monitoring, Telemarketing, Inbound Marketing, Human Resources, Employee Benefits, Benefits Administration, Temporary Placement, Talent Acquisition, Sales Operations, Avaya
Education
Temple University 1997 — 2001
Bachelor of Arts (B.A.), Communication, General
LiveOps February 2013 - Present
Percepta May 2011 - July 2011
NCO Group 2011 - 2011
TSC 2011 - 2011
Protocol Global Solutions 2007 - 2011
Skills
Customer Satisfaction, Training, Customer Service, Call Centers, Quality Assurance, Call Center Development, Sales, Customer Experience, Call Center, Workforce Management, Leadership, Process Improvement, Team Building, Customer Retention, Team Leadership, CRM, Management, Operations Management, Recruiting, Insurance, Account Management, Employee Training, Resume Writing, Contact Center..., Coaching, College Recruiting, BPO, Outsourcing, Performance Management, Telecommunications, Interviews, Employee Relations, Data Entry, Onboarding, Sourcing, Call Quality, Call Monitoring, Telemarketing, Inbound Marketing, Human Resources, Employee Benefits, Benefits Administration, Temporary Placement, Talent Acquisition, Sales Operations, Avaya
Education
Temple University 1997 — 2001
Bachelor of Arts (B.A.), Communication, General
Scott Krantz's Protocol Global Solutions Experience 2008 - 2012
Job Job Seeker at n/a currently unemployed
Industry Outsourcing/Offshoring
Experience
n/a - currently unemployed June 2012 - Present
Protocol Global Solutions 2008 - 2012
CheckFree June 2007 - October 2007
Lending Solutions April 2005 - March 2007
Waldenbooks September 1999 - July 2005
Suburban Chicago Newspapers June 2001 - April 2005
Skills
Data Analysis, Mac OS X, Filing, Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Windows, Windows 7
Education
Northern Illinois University 1999 — 2002
Bachelor of Science (B.S.), Business Administration
Waubonsee Community College 1997 — 1999
Associate of Science (A.S.), Accounting
n/a - currently unemployed June 2012 - Present
Protocol Global Solutions 2008 - 2012
CheckFree June 2007 - October 2007
Lending Solutions April 2005 - March 2007
Waldenbooks September 1999 - July 2005
Suburban Chicago Newspapers June 2001 - April 2005
Skills
Data Analysis, Mac OS X, Filing, Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Windows, Windows 7
Education
Northern Illinois University 1999 — 2002
Bachelor of Science (B.S.), Business Administration
Waubonsee Community College 1997 — 1999
Associate of Science (A.S.), Accounting
Latanya Stokes's Protocol Global Solutions Experience May 2009 - January 2010
Job
Industry Retail
Experience
The Wendy's Company November 2012 - June 2013
Macy's August 2008 - January 2012
Protocol Global solutions May 2009 - January 2010
family dollar August 2007 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML
Education
The Salter School-Malden Campus 2010 — 2011
Medical/Clinical Assistant
East Boston High School 2004 — 2008
The Wendy's Company November 2012 - June 2013
Macy's August 2008 - January 2012
Protocol Global solutions May 2009 - January 2010
family dollar August 2007 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML
Education
The Salter School-Malden Campus 2010 — 2011
Medical/Clinical Assistant
East Boston High School 2004 — 2008
Maureen Navadomskis's Protocol Global Solutions Experience January 1993 - January 1994
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 1990 - 2012
Protocol Global Solutions January 1993 - January 1994
Skills
Unix Operating Systems, Informix 4GL, ISQL, Microsoft Office, Training, Project Management, Supervising, Training Manuals, Database Admin, Reports, Community Outreach, Educational Fundraising, Grassroots Organizing, Organization, Problem Solving, Retail Sales, Office Administration, Administrative..., General Administrative..., Positive Energy
Education
Colorado State University 1982 — 1984
Computer Science
APAC Customer Services 1990 - 2012
Protocol Global Solutions January 1993 - January 1994
Skills
Unix Operating Systems, Informix 4GL, ISQL, Microsoft Office, Training, Project Management, Supervising, Training Manuals, Database Admin, Reports, Community Outreach, Educational Fundraising, Grassroots Organizing, Organization, Problem Solving, Retail Sales, Office Administration, Administrative..., General Administrative..., Positive Energy
Education
Colorado State University 1982 — 1984
Computer Science
Jessie Insley's Protocol Global Solutions Experience October 2011 - June 2012
Job Porting Specialist at Star2Star Communications, LLC
Industry Telecommunications
Experience
Star2Star Communications, LLC July 2012 - Present
Protocol Global Solutions October 2011 - June 2012
Skills
Microsoft Excel, Microsoft Word, porting, Customer Service
Education
Ambassador University 1995 — 1997
Bachelor of Arts (B.A.), English Language and Literature, General
Star2Star Communications, LLC July 2012 - Present
Protocol Global Solutions October 2011 - June 2012
Skills
Microsoft Excel, Microsoft Word, porting, Customer Service
Education
Ambassador University 1995 — 1997
Bachelor of Arts (B.A.), English Language and Literature, General
Brooklyn Carter's Protocol Global Solutions Experience October 2010 - January 2011
Job Customer Service Rep at Sitel
Industry Outsourcing/Offshoring
lana connors's Protocol Global Solutions Experience 2007 - 2008
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Protocol Global Solutions 2007 - 2008
CityWorks/AmeriCorps September 2000 - August 2002
Skills
Customer Service, Microsoft Licensing
Education
Quinsigamond Community College 2012 — 2012
Associate of Science (A.S.), Criminal Justice
Burncoat High School 1991 — 1995
Diploma, High School/Secondary Diplomas and Certificates
Protocol Global Solutions 2007 - 2008
CityWorks/AmeriCorps September 2000 - August 2002
Skills
Customer Service, Microsoft Licensing
Education
Quinsigamond Community College 2012 — 2012
Associate of Science (A.S.), Criminal Justice
Burncoat High School 1991 — 1995
Diploma, High School/Secondary Diplomas and Certificates
Naisha Bayala's Protocol Global Solutions Experience July 2011 - March 2012
Job Customer Service Representative
Industry Insurance
Experience
BroadPath Healthcare Solutions July 2012 - December 2012
Protocol Global Solutions July 2011 - March 2012
Eckler Industries July 2008 - February 2010
Education
Brevard Community College 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
BroadPath Healthcare Solutions July 2012 - December 2012
Protocol Global Solutions July 2011 - March 2012
Eckler Industries July 2008 - February 2010
Education
Brevard Community College 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Alesia Austill's Protocol Global Solutions Experience August 2011 - August 2012
Job Refractive Surgery Counselour at OptiCall Inc.
Industry Consumer Services
Experience
OptiCall Inc. July 2013 - Present
Protocol Global Solutions August 2011 - August 2012
The John and Mable Ringling Museum of Art August 2011 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
University of Phoenix
Psychology
OptiCall Inc. July 2013 - Present
Protocol Global Solutions August 2011 - August 2012
The John and Mable Ringling Museum of Art August 2011 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
University of Phoenix
Psychology
Cindy Vanduyl's Protocol Global Solutions Experience February 2000 - August 2001
Job Jr. Sales Associate PrePaid Legal & Identity Shield Services
Industry Legal Services
Experience
Pre-Paid Legal Services, Inc. January 2005 - Present
Target August 2003 - January 2007
Great American June 1999 - July 2003
Protocol Global Solutions February 2000 - August 2001
Dime Savings, Chase, Citibank January 1990 - June 1996
ADT Security Services Authorized Dealer January 1982 - November 1995
GTECH S.p.A. August 1984 - January 1989
Education
HS P.S. 82 &TAFT, Malcolm X College, NCC, MCC/SCF 1961 — 2005
Liberal Arts & Law
The United States Naval Postgraduate School 1957 — 1969
Assoc. of Applied Science, Criminal Justice and Corrections
Pre-Paid Legal Services, Inc. January 2005 - Present
Target August 2003 - January 2007
Great American June 1999 - July 2003
Protocol Global Solutions February 2000 - August 2001
Dime Savings, Chase, Citibank January 1990 - June 1996
ADT Security Services Authorized Dealer January 1982 - November 1995
GTECH S.p.A. August 1984 - January 1989
Education
HS P.S. 82 &TAFT, Malcolm X College, NCC, MCC/SCF 1961 — 2005
Liberal Arts & Law
The United States Naval Postgraduate School 1957 — 1969
Assoc. of Applied Science, Criminal Justice and Corrections
Donna Marlette-Bridges's Protocol Global Solutions Experience November 2005 - July 2010
Job Home Aid at Addus HomeCare
Industry Pharmaceuticals
Experience
Addus HomeCare January 2013 - Present
AmerisourceBergen 2013 - 2013
LTD Commodities August 2011 - December 2011
Protocol Global Solutions November 2005 - July 2010
Skills
Customer Service, Microsoft Office, Office Administration, Microsoft Excel, Internet, 10 Key, Microsoft Word, outlook, Typing, Writing
Education
Trinity International University 1989 — 1992
Bachelor of Applied Science (B.A.Sc.), Communications
Addus HomeCare January 2013 - Present
AmerisourceBergen 2013 - 2013
LTD Commodities August 2011 - December 2011
Protocol Global Solutions November 2005 - July 2010
Skills
Customer Service, Microsoft Office, Office Administration, Microsoft Excel, Internet, 10 Key, Microsoft Word, outlook, Typing, Writing
Education
Trinity International University 1989 — 1992
Bachelor of Applied Science (B.A.Sc.), Communications
Jessica Zukowski's Protocol Global Solutions Experience 2002 - 2007
Job .
Industry Hospital & Health Care
Experience
Caregiver Homes 2009 - Present
Friendly's Ice Cream, LLC 2007 - 2009
Protocol Global Solutions 2002 - 2007
Skills
Typing, Multi Tasking, Customer Service, Food & Beverage, Health, Interviews, Inventory Control, Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Office Administration, Restaurants, Servers, Windows, Highly responsible, Get Along Well with..., Friendly Personality, Following Instructions, Learning Quickly, Listening to customers, Data Entry, Highly motivated..., Respect, Highly detail oriented, Telephone Skills, Initiation, Trusting Relationships, Social Skills, Kindness, Flexibility, Supervisory Skills, Creativity, Accepting Responsibility, Always Punctual, Schedules, Employee Training, Highly Ambitious, Task Completion, Caring, Research, Problem Solving, Medical Assisting, Goal Oriented, Enthusiast, Intelligence, Supervising, Dependable Team Player, Detailed Organization
Education
Salter College-West Boylston 2007 — 2009
associates, medical assistant
wachusett regional high school
Caregiver Homes 2009 - Present
Friendly's Ice Cream, LLC 2007 - 2009
Protocol Global Solutions 2002 - 2007
Skills
Typing, Multi Tasking, Customer Service, Food & Beverage, Health, Interviews, Inventory Control, Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Office Administration, Restaurants, Servers, Windows, Highly responsible, Get Along Well with..., Friendly Personality, Following Instructions, Learning Quickly, Listening to customers, Data Entry, Highly motivated..., Respect, Highly detail oriented, Telephone Skills, Initiation, Trusting Relationships, Social Skills, Kindness, Flexibility, Supervisory Skills, Creativity, Accepting Responsibility, Always Punctual, Schedules, Employee Training, Highly Ambitious, Task Completion, Caring, Research, Problem Solving, Medical Assisting, Goal Oriented, Enthusiast, Intelligence, Supervising, Dependable Team Player, Detailed Organization
Education
Salter College-West Boylston 2007 — 2009
associates, medical assistant
wachusett regional high school
Toni Stuart's Protocol Global Solutions Experience February 2010 - May 2011
Job Insurance Professional. Paralegal
Industry Insurance
Experience
IMS CLAIMS SERVICE INC 2011 - 2014
Protocol Global Solutions February 2010 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Insurance, Leadership, Data Entry, Teamwork
Education
State College of Florida-Manatee-Sarasota 2006 — 2009
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
Mantee Technical Institute 2002 — 2003
Certificate of Completion, Travel, Tourism and Hospitality
IMS CLAIMS SERVICE INC 2011 - 2014
Protocol Global Solutions February 2010 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Insurance, Leadership, Data Entry, Teamwork
Education
State College of Florida-Manatee-Sarasota 2006 — 2009
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
Mantee Technical Institute 2002 — 2003
Certificate of Completion, Travel, Tourism and Hospitality
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY